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26 MSC Cruises MSC Divina Repositioning Cruise Reviews

Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have ... Read More
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have collectively informed my opinion of our MSC experience. MSC is NOT for the American market share rather, this European line is clearly after the sustainability of the European market share. American products by and large, do not charge a consistently high price for the cruise and then, charge clients for water while on board. Yes... MSC does this. Not even Costa does this. We paid over 3k for our cruise (similar and consistent to what we have paid for with other products like RCCL, Costa, Princess etc.) but while on board the MSC product we were charged for water.... we were amazed, perplexed and terribly disappointed. Its also important to note -what MSC USA sold us was not what we experienced onboard. When we pointed out the discrepancies on board we were told to take it up with MSC USA when we got home. We did, they did nothing to satisfy or settle our issue. We purchased the Fantastica experience, were told drink packages were included - then they somehow were not included. When we argued they were - we were told we had to buy a drink package which we did for our two children (non alcoholic package) and 1 adult alcoholic package. Only to get on board and be told we shouldn't have done that in fact it was included in our package and when we asked to have the initial prepaid packages we purchased refunded they said - sorry it wasn't included... The only thing which we felt was consistent was the inconsistency between what was sold and what we expected to what we actually experienced onboard. Other things we felt were important to note. The excursions - expensive but of little to no substance; again, representing to us an imbalance between what we paid for and what we actually experienced. We purchased several excursions through MSC - and quickly spent MORE TIME transiting to the excursions than we actually did enjoying the place we were visiting. This happend to us in both Arles France and Portofino. In Arles, we spent 3 hours on a bus to experience the town for only an hour. While in Portofino, same things - we paid a fortune to go to Portofino and spent three hours transiting there only to spend an hour IN Portofino... Very little value for money. Similarly, MSC twice docked at a port which they charged a fee to go from the Port facility to the town.... We were left shaking our heads and again, having the experience of other lines, this was an anomaly we felt was important to note for others who are considering this line. The ship itself was clean, comparatively clean to other lines and with cabins which were much larger than the typical stateroom found on other lines. That was about the only two bonuses on this line. Our experience of the ship was in one word -- exhausting. Terribly overcrowded and with clearly overwhelmed staff who continually treated us with discourtesy and disregard. The staff appeared as exhausted of the overcrowded conditions as we were. This was consistent from the bar staff to the dinning staff -- totally overwhelmed and continually discourteous and seemed exhausted..... The common centers on the ship were jammed daily elbow to elbow with people and loud music - wasn't a quiet spot on the ship to be found... ever. The smoking is an experience not commonly found with American products, on European lines - smoking is everywhere and something we found terribly intrusive and distasteful. Imagine placing the ONLY soft serve ice cream station for kids on the ship in the smoking section of the ship... kids actually have to endure cigarette smoke while waiting for their ice cream (which was eventually closed down due to being broken). This careless disregard for children - alone, made us not want to return to this product... ever. We have sailed many ships (19 cruises to date) and several of those other European products. First time we were ever on a ship and product we couldn't wait to leave... first time. The cost of this product comparatively is similar to other lines - RCCL, Princess Holland America - but what you get for your money is wholly inconsistent and as a result, we could not in good conscience recommend this product, especially for families. While MSC is trying desperately to break into the American marketshare, we believe this is going to be extremely difficult as people with experiences such as ours, share our impressions with others. This was an honest and unbiased account of our experience. We hope it is taken seriously so the product may be improved for others going forward. For us, we will not use or recommend this product in the future. Read Less
Sail Date June 2019
The Divina is a beautiful ship, for sure. Clean, elegant, spacious. Definitely NOT American. And that's not a bad thing. We have plenty of "American style" cruiselines and to have another option is a plus. We've ... Read More
The Divina is a beautiful ship, for sure. Clean, elegant, spacious. Definitely NOT American. And that's not a bad thing. We have plenty of "American style" cruiselines and to have another option is a plus. We've recently returned from a 20 day Transatlantic journey and over the course of the cruise I've formed many opinions of this ship and the cruiseline in general. I'll start from the beginning. Sit back and relax- this may be information overload, but a lot of questions will be answered. Embarkation. Your cruise ticket will have a recommended time for your embarkation. Ignore that and get there when you want to. 11:00 am is fine. They will not turn you away. We did, however, have to wait awhile because as we found out once onboard, two crew members jumped ship in Miami. Defected. Left. So of course, immigration was investigating. We didn't have to wait long, however. We were onboard by 1:00 pm. Once we crossed over the gangway to the ship we noticed a lot of the ship was cordoned off and we had to go up to the Buffet- along with everyone else. So of course, it was crowded. Embarkation day- that's to be expected. No worries. We got our food, found a table and enjoyed our first Divina meal. The buffet is very large and the food is plentiful, varied and good. You do have to look around because there are different options around every corner. Burgers, hot dogs, wraps, pizza, salad and fruit can be found in the center area between Manitou and Calumet buffets. Fruit juices, tea and coffee are available all the time. They tend to run out of creamer a lot, though. Daily specials and desserts will be on either side. Just wander around a bit to get your bearings. Window tables are, of course, the most popular. They do have too many handicap accessible tables- they are usually all empty. Sit at one if you must, but be prepared to move if necessary. After lunch we checked on our cabin, which our amazing cabin steward, Maskur, told us was "almost ready." We were able to drop off our backpacks and go explore a bit. It was when we dropped off our bags that we noticed that our balcony cabin was small and had nothing more than a bed, a desk and two nightstands. No sofa. Quite a shock and disappointment considering they did not show a picture or diagram of our cabin style anywhere on their website. Balcony cabins are shown to have a sofa. This was a major issue for us- especially for a 3 week cruise. We waited a day to address this with guest relations because the we know the first day or two is so hectic for them. When we did go to inquire about the sofa we were told sorry- nothing we can do, the ship was sold out. Not wanting to give up so easily, we went back the next day to talk to a different agent. He seemed more sympathetic and understood that we didn't feel that we got what we paid for and said he'd contact us once we left New York City to see if there was another cabin available and if not he'd see what he could do. He never contacted us so we returned to him. Sorry- there was nothing he could do. We asked for a supervisor and he went behind closed doors to speak to his supervisor. The supervisor told him he had spoken to me at the Cruise Critic Meet and Mingle and I had told him or cruise was great. Partly true- I had actually said everything was great but we were disappointed in our cabin, which, of course, was brushed off. We were bewildered and disappointed but decided to shake it off and not let it ruin our cruise. So just beware- there is a very large percentage of balcony cabins that have ONLY a bed, two nightstands and a desk. No sofa, as is pictured on their website. Deceptive advertising. Issue number two is do not purchase anything online prior to your cruise. If you do and want to cancel or change your order once onboard- you won't be able to. We purchased a photo package on their website prior to sailing. Once onboard we decided that we did not need 10 photos of ourselves so we asked to cancel. Sorry- you purchased online you have to cancel online. Okay. We paid for 10 minutes of internet service to cancel our package. Since we'd already set sail we could not access our online account! Back to the photo department. Sorry. Nothing they could do. Sigh. Okay... well- we purchased the package, we'll choose some photos in a few days. You have to purchase all 10 at the same time. We went to the photo department to choose some pictures and found 7 that were decent so we asked them to hold those 7 until we posed for more photos on Italian night. When we returned and chose a few more pictures to complete our order- they had lost the original 7!! We had given them our chosen photos and our cabin number. Anyway- long story short- we ended up getting the manager involved. End result- they reprinted some (some were never found on the computer) gave us about 14 pictures instead of 10 and we're supposed to get a full refund because of all the time we had to spend going through all the photos multiple times. Haven't seen the refund come through yet. We did receive an email that it is being processed. Muster drill- a waste of time. You could not hear or understand what they were saying. Had there been an emergency it would have been total chaos. Television- on a 3 week cruise the ONLY channel we could access in English was a British news channel. Can we say "Brexit overload?" One or two days they did offer a few free movies, but the test of the time your choices were to pay for movies, watch British news or turn it off. Okay- enough with the problems we had personally. On with the good. As I said the ship is beautiful. And clean! Our room steward- Maskur- was amazing. Our waiter and his assistant were both wonderful. The staff in the buffet worked very hard. They will interact with you and converse with you if given a chance. They are far from home and missing their families. Ask about their family! They will beam as they tell you about their home. Food- The food in the buffet is plentiful, varied and good. We chose to eat there on several evenings when we didn't want to dress up for dinner. It was always great. The Black Crab is a beautiful restaurant. The variety is somewhat limited in my opinion but there was always something I could find and the portions are big. I never had anything that wasn't hot and good. The best kept secret is the Sports Bar. Hamburgers, Reuben sandwiches, fish and chips, Ceasar Salad, wings- all complimentary and all good! Finding a table is sometimes a challenge though. There are only a few tables and people tend to gather there to play cards or just chat without ordering food. And you have to eat your food there- you can't order and take it anywhere else. The Piazza del Doge has complimentary cookies, cakes and sandwiches throughout the day and night. Gelato is $3.50 for a small cup or $5.50 for a large. They also make Sundaes and shakes for $6.50- $7.50. I can't speak to any drinks packages- we never buy those. Not worth it for us. There are always juices, tea and coffee available in the Buffet. The bed- comfortable enough for me. A bit on the firm side but I slept well. Activities- Dance lessons, origami lessons, craft sessions, trivia games, scavenger hunts, bingo, exercise classes, yoga, etc. are available throughout the day. The entertainment team is busy and energetic all day long. Shows - Mostly music. Singing, dancers, a ventriloquist one night. As with any ship- we enjoyed some shows and didn't care for others. That's up to individual tastes. Ports- we booked the cruise for the ports. This was a 20 day Transatlantic repositioning cruise with incredible destinations. NYC, Bermuda, Azores, Portugal, Malaga and Valencia, Spain, Marseilles and Genoa. Overnight in 4 of the ports, which was amazing! NYC- was way too cold for these Florida people! We stayed onboard on a nearly empty ship, which was nice. Bermuda ended up being canceled due to weather.... from what I heard this was the 3rd time in a row Bermuda has been cancelled- but that could be hearsay. We ended up in Tenerife in the Canary islands. A bit of a RIP off many felt, because we were supposed to have 2 full days in Bermuda, instead we got an extra sea day, and a not so great alternative port- and no refund on lost port taxes for Bermuda. It would have made more sense to give us extra time in one of our shorter ports- as we only had 6- 7 hours in several of our ports. I do understand, though, that there could be scheduling problems. Finally- MSC is a fine cruiseline and the Divina is a beautiful ship. The big area that MSC needs to improve on is communication. Talk to 3 different people about an issue and you will get 3 different answers. They are not consistent. Know this before you sail and you will be fine. Their website..... well- I'll just say it needs work and I'll leave it at that. Will I choose MSC for future cruises? Probably not. Crystal staircases and pretty decor can't make up for poor customer service and lack of communication. MSC is privately owned, answers to no one and simply does not appear to care about their guests. Read Less
Sail Date March 2019
The food was so salty i was swollen the entire trip and thats with a special no salt diet! Food in specialty restaurant was amazing.Had to change our table after 3rd nite due to view of waiters stationNew table was amazing rt at the ... Read More
The food was so salty i was swollen the entire trip and thats with a special no salt diet! Food in specialty restaurant was amazing.Had to change our table after 3rd nite due to view of waiters stationNew table was amazing rt at the botton of staircase. Svc was slow for us never figure out how everyone got there after us but somehow left dinning room before us and we had put our dinner selection in the nite before.. for the no salt which was loaded with msg anyhow which was worse. Overall the entertainment was totally amazing and got to meet the cast at white nite which made my nite cuz they were great.. the male singers especially. Had a great time!!! Would do it again! Devina is warm ship Seaside a lil cold. I prefer the Devina but most likely will do both again lol live in florida its easy to jump on Read Less
Sail Date January 2019
I chose this cruise as well as the last seven day cruise of the Mediterranean of the season which gave me 28 days on board. The ship is very modern and was kept in immaculate condition whilst on board e.g. The balcony was hosed and ... Read More
I chose this cruise as well as the last seven day cruise of the Mediterranean of the season which gave me 28 days on board. The ship is very modern and was kept in immaculate condition whilst on board e.g. The balcony was hosed and scrubbed four times in 28 days. The interior design of passageways was a bit confusing with dark wall panelling and large mirror inserts which tries to give the feeling of space but when turning a corner into a dead end corridor to be confronted by a large mirror was a problem. I would not like to be finding my way out in an emergency. The Aurea balcony cabin was the usual size and layout and the bedding was very comfortable, I would not pay the extra cost for the Aurea over the Bella if I used MSC again. Cabin steward was very helpful, respectful and pleasant. I must admit that on the seven day cruise I was upgraded to Yacht Club and unfortunately cruising will never be the same again. A more finely appointed cabin, butler, dedicated concierge, quite lounge and food area, pool deck and bar, restaurant and preferred embarking and disembarkation was a bonus. The entertainment on the Mediterranean sector was excellent but once we departed for the Atlantic crossing the quality of the entertainment was not as good and I ended up not attending a show every night. Maybe I was spoilt by my first week in Yacht Club but when I returned to my original cabin on deck 12 and used the buffet which was huge, I was disappointed by the cluttered layout of the seating and the quality of the food in comparison to Carnival, RCI and Princess, MSC should take a look at Voyager and Radiance of the Seas to see what I mean. The main restaurant was very nice, the service good and the food was OK but all beef dishes were a bit on the tough side. Bar service was excellent and drinks were in the usual price bracket. Shore excursions were good, value varied from port to port with the usual problems of transporting forty odd people in a coach. Talking to passengers from Europe and the USA confirmed my thoughts on the lack value for money that Australian passengers received in comparison,discounted fares and free drink packages were the the norm for them. My last gripe and I was aware of this before I booked was the multi language messages on the PA which became irritating after a few days. This was my first experience with MSC and unless they can offer more for the Australian consumer I don't think I will sail with them again. Read Less
Sail Date October 2018
Most of our cruising has been with Holland America (over 300 nights), but we have also sailed with Celebrity, Princess, Royal Caribbean, and Swan Hellenic (of blessed memory). We chose this cruise because we wanted to experience a big ... Read More
Most of our cruising has been with Holland America (over 300 nights), but we have also sailed with Celebrity, Princess, Royal Caribbean, and Swan Hellenic (of blessed memory). We chose this cruise because we wanted to experience a big ship, and we liked the itinerary (Genoa, Italy to Miami, FL, via Civitavecchia, Marseille, Barcelona, Cadiz, Lisbon, Azores, Bermuda, and New York City). Unusually for a trans-atlantic repositioning cruise, we had three overnight stays (Tenerife, Bermuda, and New York City. A hurricane over the Azores caused a diversion to Santa Cruz de Tenerife, Spanish Canary Islands.) The Divina has a capacity of 4,345 passengers, but we were 3,335 upon arriving in Tenerife. Even with the ship only 77% full, it always felt extremely crowded in the public areas, and especially on the sun decks, the restaurants, the bars and lounges, and the theatre. One problem with bigger and bigger ships is the fact that more and more people still have to leave and enter the ship via a couple of gangways. This can lead to long waits in the ship and/or on the quay. The food was average or below average (my wife's evaluation) to good (my own evaluation). We succeeded in obtaining freshly made, consistently hot dishes at breakfast and lunch in the Black Crab restaurant by insisting (we were frequently told that he was not on duty, but this was true on only one occasion) on being seated with a particularly attentive waiter, Mr. Arturo de Leon, from the Philippines. His consistently excellent service to us, and to some other passengers who sought him out, seemed to provoke jealousy, rather than emulation, on the part of several of his colleagues. Our evening dining in Villa Rosa was also enjoyable, as we shared a table for 8 with two other Canadian couples, and were served by a trio of excellent waiters: Rusdi (Indonesia); Rohan (India); and Gabriel (Romania). My favourite meals were the fish dishes and the desserts. Our cabin steward (Ronald, from the Philippines) was also very efficient, and almost always managed to service our room while we were away at breakfast or dinner. The fuse for the thermostat burned out, and it took several days to get it repaired. The fitness centre had only two elliptical machines, was crammed full of people, and had the music cranked up to the maximum. Apart from the (mostly initial) entertainers (a living shadow artist; a mime; a ventriloquist; and four superb flamenco dancers), we found the dancing and singing acts to be excruciatingly loud, and gave them a pass, after several tries. The very, very worst "entertainment" were the Bermudan drummers and dancers: unbearably loud and incredibly repetitious. Several guests (usually, the same ones) disregarded the order to refrain from recording the shows on phones and laptops. The prohibition was never enforced by staff. There was only ONE solo recital of classical music, by the accomplished pianist on board. MSC's idea of classical singing is to have a third-rate tenor screaming "O Sole Mio" as if he was being burnt alive. Alma Duo gave two great tribute concerts to ABBA and the Beatles. The fashionista and his towering model were good. The "library" is the worst on the high seas: frequently closed (without warning) because of "staff training," it had the smallest selection of books in any of the five languages used during the cruise (English, Italian, French, Spanish, and German), and not a single reference book (atlas, travel books, almanacs, etc.). The trivia quizmaster was by far the most obnoxious staff member I have ever encountered on a cruise ship. He treated contestants as if we were half-witted kindergarteners. Many staff appeared to be poorly trained, and some were observed smoking and drinking on the non-smoking 7th deck (port side), and tossing their butt ends and empty cans overboard. I mentioned this on my feedback sheet, halfway through the 23-day cruise, but received no followup. The future cruise consultant offered limited office hours, and NO cruise brochures were freely available. I asked for a loan of a brochure in English; was promised one "in your cabin, in a few days," but was never sent one. One good aspect of MSC cruises is their willingness to match one's status on competing cruise lines or hotels. Even though this was our first (and might be be our last) cruise with MSC, our 4-star Mariner status with Holland America got us Black-card Voyagers Club status (the highest of 5 levels) on MSC. This enabled us to receive various perks throughout the cruise, which made up for some of its less pleasurable aspects. Our favourite meal on board was the sushi tasting menu on deck 15, which was most enjoyable, and one of the aforementioned Black-card perks. Lastly, it was wonderful to meet a large group of Cruise Critics on board, visit their cabins, and socialize. Read Less
Sail Date October 2018
Food was dreadful and allways delivered to the table luke warm or cold. Restaurant Menu very basic and repetirive Very limited variety Waiters friendly and helpful but maitre de's dusmissive of any complaints Buffet was ... Read More
Food was dreadful and allways delivered to the table luke warm or cold. Restaurant Menu very basic and repetirive Very limited variety Waiters friendly and helpful but maitre de's dusmissive of any complaints Buffet was chaotic and the food wss exactly the same every day for 23 days Bar staff and cabin cleaning staff friendly and polite Drinks included in the package purchased were very limited Reception, excursion and managerial staff wrre rude and unhelpful dealing with any complaints (and the queue of ppl complainting every day at reception was long) Entertainment / animation/ activities were rare and what was provided was poor and shows were mediocre Inteenet package purchased was slow and on several sea days not working at all. In cabin movies (pay per view) did not work and froze Announcements on the ship were overly loud and in multiple languages Shops on bpard very expensive and items for sale never changed in 23 days with no cheaper items or sales Read Less
Sail Date October 2018
Sailing from Genoa on a transatlantic that arrived today into Port Miami. Crew is very hardworking and trying to work with what they have. Biggest issue with this ship is that there is a total lack of leadership and communication. ... Read More
Sailing from Genoa on a transatlantic that arrived today into Port Miami. Crew is very hardworking and trying to work with what they have. Biggest issue with this ship is that there is a total lack of leadership and communication. Virtually no announcements when the ship is cleared, inconsistent information regarding ports, transportation and shore excursions. This bred a toxic environment among guests. Often shoving, pushing and swearing in multiple languages. A mess!!! Food was inconsistent quality and either overly salted ( Chef smokes???) or completely devoid of flavor. Steaks were tough and grisly and inedible. Servers are rushed and literally grab menus out of your hand when you’ve finished ordering. Be prepared to wait significantly betwee courses especially entrees even when you order immediately after being seated for your seating time. Best food items on the ship were Pastries and desserts in the dining room, fruit plate in the dining room at breakfast. Eat breakfast in the dining room, lunch in the buffet or off the ship and take your chances on dinner in the dining room. Daily program was often incorrect. Library was closed for training staff/ crew as they approached the US market for the season. So a 22 day voyage which had over 5 sea days often we couldn’t access he library! Lounge entertainment was good but theater located entertainment was 35 minutes max and if you like opera you should enjoy this cruise ship. Not the best quality. Dancers might be compared to your local dance classes back home. 22 day transatlantic cruise with many stops in Europe. Once we departed Tenerife satellite TV ended. Daily inquiries netted multiple excuses including we are working on it, we are transitioning to the US version and finally my personal favorite was, madam we can’t posaibly get tv in the Atlantic Ocean. Completely crazy! So NO TV for more than half the cruise including all the sea days making the crossing while Major breaking news was occurring in he US. No news whatsoever onboard and no compensation via complimentary WiFi time was offered. I appreciate that you don’t go on a cruise to watch TV but having access to news is important on a long voyage. They did offer some free in room movies but did not say they were “ free” until about day 5 without Tv so everyone thought they would be charged for the 8 or so movies offered. None of which were first run!! Disembarkation at most ports ( Marseille and Bermuda, NY and Miami) were terrible. Virtually NO announcements made. Ship never arrived in time and left NY nearly two hours later than stated but they DID NOT make an announcement re the delay for 45 minutes and then finally sailed away nearly 2 hours after. In Miami at the end of the cruise guest who were told to depart ship at 8:15 spent ONE HOUR STANDING IN THE TERMINAL WAITING FOR THEIR LUGGAGE. Their timing, organization and communication is VERY POOR. Just remember you get what you pay for and this cruise line that focuses on the European market has much to learn about customer service, communication and hospitality. Read Less
Sail Date October 2018
My second transatlantic cruise. I had a great experience last year on another company. This year friends invited me to go back on a transatlantic and experience MSC Divina. Could not been worse. To start with there was a lot of people ... Read More
My second transatlantic cruise. I had a great experience last year on another company. This year friends invited me to go back on a transatlantic and experience MSC Divina. Could not been worse. To start with there was a lot of people with a very bad cold. I got a cold. The doctor on the sheep was kind of okay. The nurse touch my prescription tablets with her bare hands. The food from the “food court” was so boring. There was a mix of food smells that was very unpleasant. The egg station iwas so egg smelling. I eat and like eggs. However did not eat any because the smell was so strong. The paid restaurants are all italians. Entertainment? maybe two or three nights at the theater were okay. The service on the cabins and the waiters was good. The employees at the guest service could not been more rude. I had a very derespectful person when I went to ask them to take out a case of wine out from my billing because i did not bought any wine. He was defiant and made me feel like I had no right to make a complain. I do not have space here to write about my friend’s walker that did not make to the ship from Fort Lauderdale port. They underestimate the passagens capacity and/ or intelligence. Did not enjoy at all. I do not recomend and now I do not want to go even in another cruise line because I am afraid to have the same bad experience. Read Less
Sail Date March 2018
Excellent pricing on Transatlantic Crossing. Currently sailing the MSC Divina Transatlantic Cruise and have been receiving many questions regarding the ship, the journey and the experience so far. Internet service is quite slow and ... Read More
Excellent pricing on Transatlantic Crossing. Currently sailing the MSC Divina Transatlantic Cruise and have been receiving many questions regarding the ship, the journey and the experience so far. Internet service is quite slow and intermittent so I will condense this to bullet points. 7 days left on the cruise, hopefully some of these issues will be fixed. I'm hopeful! The Good: MSC Divina is a beautiful ship. Modern decor and amenities... a beauty to be sailing on. Diamond stairs!!!! Embarkation was smooth, well organized and efficient. Ship is very clean, and constant cleaning / painting is observed. Balcony washed frequently. Nice fresh smell all around. Captain Francesco Di Palma did an excellent job navigating us through the winter weather in New York and high seas to Bermuda keeping us all safe. Public restrooms clean and well stocked. Stateroom is average size ( balcony larger than NCL and approx the same as Princess) Flat screen Interactive TV in cabin Room for 2 chairs and footrest/ ottoman on balcony Cabin steward is professional, friendly and efficient. Room kept immaculate Good variety and tasty options at the buffet Hot food hot, hint: find a table and claim it before getting your meal. It cuts down on the time trying to find a table while your food cools. Cover your plate with another to help keep food hot. The entertainment is top notch. And so is is the Entertainment team. They work their butts off and seem to enjoy doing a fantastic job. Sandwiches,light snacks available complimentary on 6th fl. Snacks, like chicken wings available in sports bar, complimentary but must consume there - Not available to take to your room The solarium is a great place to hang out, with the glass ceiling covered. toasty warm hot tubs and pool. Awesome job making announcements in all major languages. Ice tea, lemonade and tropical drinks available throughout the day Self serve ice cream machines from 12 noon till 10pm. Excellent attention to guests with mobility challenges. Plenty of deck space and deck chairs to lounge on all decks. Heated pools Excellent pizza!!!! The Bad: A high percentage of staff and crew pass guests without a greeting. No nod of the head or a smile. Communication needs improvement! Many issues can be solved by communicating at the point of contact rather than waiting for the issue to escalate TV in cabin is tiny! Way tooo small. It's hard to view it, lying in bed. The chair is on the same side of the wall as the TV, so not able to sit and watch TV. Must sit or lie on bed. Shower curtain looks dirty and moldy on the hem... no rubber mat for tub to minimize falls No bath soap/ gel or lotion provided. Shampoo and conditioner in dispenser only. Food in dining room is marginal. Service is excruciatingly slow. Staff ratio to diners is too high. Staff in dining room is so rushed they have no time to interact with diners. Rush, rush, rush. Issues brought to staff attention takes a while to be resolved. No communication regarding issues brought to attention unless expressed again. Buffet is very crowded, and looks like many guests choose to have dinner there rather than in the sub par dining room service. Buffet closes down between 12-1230pm and after 9:30 pm There should be a venue open throughout the night, only room service is available for a fee. Buffet closes at 9:30 pm. There's a charge for room service. Snacks, like chicken wings available in sports bar, complimentary but must consume there. Not available to take to your room. At NY the signs for disembarkation were sparse to non existent, trying to get off the ship took at least 15 minutes trying to find where to disembark. Ponta Delgado was much better! No MSC app (on mobile phone) for on board use, to check daily schedules or dining times. It's available in the Caribbean only, I was advised. There's a miniature bowling alley which charges $8.00 per game. The Very Ugly: Guest Services staff not empowered to solve issues. Passing of the buck, blame placed on another department and no responsibility or recommendations to solve the problem. The internet streamer plus package I pre purchased, came with 20% bonus. When I inquired on board about the bonus, was advised the packages were changed, and no additional bonus would be issued. Unable to contact Guest Services via email or phone without using your own dime! Advice to complete post-cruise form regarding issues experienced while on board. Opportunities exist to fix the issues but no concern shown on how to fix the issues. On Transatlantic Crossing... no TV service for 5 days. Understandable since we are far from any land and satellite service but on arriving in Portugal, got the same statement that no satellite service for TV but the internet service works! On further inquiry, advised they are manually resetting the TVs and should be completed by midnight. It's midnight the following day and on follow up, advised TV will be set to international satellite on arrival in Genoa, which is 8 days away and the end of the cruise. Advised that some TVs are working, but not all, It would be great if one of the TVs working was in the public area, like the sports bar or one of the other TVs that constantly show excursion information. I asked at reception desk for additional mbs on my internet plan so we could at least check the news or sports scores and was advised they were unable to do it. Guest services advised they have a news service, but would not be able to give a complimentary issue so we could be informed on news or sports. When asked for customer service email or phone number, was given info on how to complete a post cruise survey. No opportunity to fix issues until AFTER the cruise. As of noon today, still waiting for an appointment to speak with guest services manager. Read Less
Sail Date March 2018
While the ship's public rooms are awesome, it's not enough to make up for the cramped cabin, less than average food, loud and obnoxious travelers, limited activities and the incessant announcements at the most inappropriate times ... Read More
While the ship's public rooms are awesome, it's not enough to make up for the cramped cabin, less than average food, loud and obnoxious travelers, limited activities and the incessant announcements at the most inappropriate times in 5 different languages. This ship is so noisy and loud, you'll be begging for a place to go for just a few minutes of peace and quiet. Oh, yeah....you'll find refuge In that tiny cabin. The MSC model is clearly designed to get you to spend as much money as you can because everything is extra and there are lots of rules that seem to change depending on who you talk to or what day of the week it is. Prepare to be flexible and roll with it or you're going to be very unhappy. We upgraded to Fantastica because I like room service in the morning..just coffee and toast and maybe a hard boiled egg. Well forget the egg, can't have it. And, as for toast, no can do gluten free because you can only get that kind of bread in the DR, but yet they say they'll accommodate GF diets. Not really. And no write-ins, that's a no, no. Entertainment was mostly opera, which was okay, but ten times! The stage presentations were average and somewhat hokey, but the dancers were exceptional. The other entertainment (ventriloquist, and a couple of singers) were substandard C Level acts, and can't help but think they were hired because they could speak more than one language. And forget the cruise director, what a loser. On the positive side, we had a wonderfully amiable cabin steward and our waiter and assistant were great. Also, the GF menu in the DR was much better than the regular menu. Our table mates were envious. The staff at the reception desk were exceptionally helpful and cheerful despite long lines and lots of queries. This was the second time for us on MSC and have to say it will be our last. The value vs. experience just isn't worth it. Read Less
Sail Date March 2018
We love cruising, are seasoned travelers and active seniors from California. We chose this cruise on the Divina for the itinerary -- some places we haven't been, the relaxing sea days crossing the Atlantic, a great ride to Italy. As ... Read More
We love cruising, are seasoned travelers and active seniors from California. We chose this cruise on the Divina for the itinerary -- some places we haven't been, the relaxing sea days crossing the Atlantic, a great ride to Italy. As expected, the ship was stunning, spotlessly clean, comfortable, and had a variation of venues inside. We'd sailed once before with MSC, and of course we'd read all the warnings -- but we recognize that crabby people don't like anything, always complain. In all but one area (embarkation) this was a fabulous experience! Our balcony cabin, Aurea experience, was clean and stylish and efficient, with a cabin steward who didn't bug us all the time, but was always available and amenable. The dining room was a highlight -- from the seating hostess who greeted us with a smile every day, to the waiter who was fun and helpful and knowledgeable, to the bus boy who always smiled and kept our table spotless. The menus were varied, there were some "interesting" dishes, but plenty of choices, including comfort food. The food was hot, the servings were not huge but we were always satisfied -- just right. The buffet was pretty standard, though seating areas are larger, which helps. The pizza place was special (about $7 per pizza), cooked to order, with wines/beers well-chosen. The large central snack area had an ever-changing mix of small sandwiches and pastries (complimentary), gelato, coffees and fun drinks. We all four bought the "drink package" so we tried everything/everywhere -- coffees, smoothies, cocktails, wines and beers; we met for pre-dinner drinks in a different bar/lounge every night, always greeted courteously -- smiles, little conversations about the ship or the port, tasty drinks served quickly and cleanly. All the dining and drinking venues were gorgeous -- beautifully decorated, thoughtfully furnished, unusual but not weird. We loved that there were a lot of places to visit after dinner with music, some for dancing and some for listening, all comfortable and friendly. (We wished for more rock-n-roll, but the disco didn't start up until almost 11:00. This is a good place to say that Europeans seem to have dinner and parties later than we're used to, it's just a difference.) The big theater shows varied widely, from opera to Sinatra to costume productions, so sometimes we said, "no way" and sometimes we said, "can't miss," all seemed pretty well attended, and the variety was key. Another big plus on MSC is that they're not in your face all the time selling stuff. As mentioned, the only negative part of this cruise with MSC was embarkation -- it was a mess! We joined in Miami and it was awful -- they need to get their staff out front, communicate with them and through them. The other thing that gets complaints for MSC is the many languages spoken, every message in five languages, queueing with all those people who don't speak your language -- Americans are not tolerant of this, but it is a European experience, and a silly thing to complain about. We had a great cruise on a great ship with great service, great food, great ports! We'll sail with MSC again. Read Less
Sail Date March 2018
I went with some friends who were going on this cruise and they also had a bad time no tv for over 2 weeks the food was terrible the serve was terrible and the the show were all 2nd rate people bush and shove and were rude the only thing ... Read More
I went with some friends who were going on this cruise and they also had a bad time no tv for over 2 weeks the food was terrible the serve was terrible and the the show were all 2nd rate people bush and shove and were rude the only thing god was the beauty salon even the staff did not like the food 1st cruise i every went on where u has to pay for Coffee at dinner time and pay for lobster and surf and turf , I will never cruise with this cruise line again and yes i have been on many cruises over the last 20 yrs. I can not say enough about the bad food when we docked in New York City I took a cab to Little Italy and had a wonderful meal the pasta was all dente not like the ships which most of the time was not cooked enough and was hard never never again. Read Less
Sail Date February 2018
Out of 21 days on the cruise I had to stay in my room for 18 days because of an injury, After 10 letters, different calls to main office, they were willing to give me a discount of 20% on a next cruise. They said that I refused at first ... Read More
Out of 21 days on the cruise I had to stay in my room for 18 days because of an injury, After 10 letters, different calls to main office, they were willing to give me a discount of 20% on a next cruise. They said that I refused at first to see a Dr. When you fall in front of everybody, the first thing you say is I am ok and do not touch me, I did not even know my name after the fall, so even if after 1 hour I decided to go and see the Dr. It was to late for them. So If I go back and see someone get injured, will tell them, see the Dr and decide afterward. It did cost me $400 in Dr's fee on that ship. Do not know if that is worth it Will be sailing on Jan 8th with Celebrity Being Elite on that ship I know their ships and safety measures. On the Divina, the Cafeteria is really dangerous, I was told that 1 person falls every trip Half of the staff did not speak English Embarkation in Barcelona took 4 hours, nobody knew what to do and we could not hear them Italian ship but their pasta was the worst To go for dining you had to take 2 different elevators, located in a space not easy to find Waiters at the dining were beginners and only one out of 10 understood some English, so we often did get surprises in our choosing. At least they were nice enough to go back if you did not like what you had. Read Less
Sail Date November 2016
My wife and I were on an 18 day Repositioning cruise from Barcelona, Spain to Miami, USA with 8 Ports of Call (including Miami) from Oct. 25 to Nov. 11 2015. Pros:1- Exceptional itinerary. 2- The MSC Divina is , for sure, a beautiful ... Read More
My wife and I were on an 18 day Repositioning cruise from Barcelona, Spain to Miami, USA with 8 Ports of Call (including Miami) from Oct. 25 to Nov. 11 2015. Pros:1- Exceptional itinerary. 2- The MSC Divina is , for sure, a beautiful ship, super clean and spotless. 3- Our cabin, with balcony, was spacious and roomy. 4- The staff delivered a commendable service and they were most accommodating. 5- The shows were mostly OK but 2 were outstanding. 6- And those 5 days in the middle of the Atlantic Ocean was a peaceful and relaxing experience. We have enjoyed every minute of it. Cons: 1- The food in the Main Dining room was average... or below. Mostly tasteless and barely warm. Nothing fancy! We would expect better for the cost of such a cruise. 2- The buffet - deck 14 - was OK but almost the same, day after day. Nothing fancy there too. There were so many people in that room that you need to look all around if you don't want to bump on people or be hit. When you finally got your plate filled, good luck to find a table!! I'm not sure how, but there must be a better way to handle such a crowd. Look for Disney for clues! 3- Internet: if it was for free, I would have said it's an absolute disaster!. But for half a USD a minute, it's a steel! Not only was it slow when near the coast but it cost me my last 14 min. to send a simple text message just to realize that it was never sent! And to top it all, ABSOLUTELY NO SERVICE during the 5 days crossing the ocean! I repeat: INTERNET IS A STEEL! 4- The chairs on the decks: If you're not up by 6 A.M. forget it. Rules are that if you leave your towel unattended on your chair for more than 30 min. it will be removed and the chair will become available for others. But this rule is not enforced. 5- The excursions: If you do not take the MSC excursions, you are almost left in the dark! They should provide some basic information on what you should know and see BEFORE disembarking and come up with a decent map to help you prepare your own excursion. It was even more important considering that you could not make your own research on Internet, (Please refer to #3) 6- Unless you are a heavy drinker, do not take the booze package: much much too expensive. The fact is that while waiting for the ship to duck, many employees from MSC sell you (not to say PUSH) the drink and whine package like as if it was the hottest deal in town. They manage to make you think it is going to cost you a fortune if you don't buy the package. Believe me, it's the other way around. Would I do this cruise again? Of course I would but most likely not with MCS. I've been on cruises with other cruise liner and to my regret, MSC quotes last on my list.. Read Less
Sail Date October 2015
We just returned from an 18 day transatlantic cruise on the msc divina and it was the cruise from hell!!! We are experienced cruisers and this was, by a mile, the worst company we have ever sailed with. Although we could write a book about ... Read More
We just returned from an 18 day transatlantic cruise on the msc divina and it was the cruise from hell!!! We are experienced cruisers and this was, by a mile, the worst company we have ever sailed with. Although we could write a book about our experience, we will give just a few instances of what we put up with. The many people we spoke with aboard ship agreed that msc is not a cruise line they would use again. First, and most important, the lack of sanitation standards in areas where food is available was frightening. This ship is ripe for a norovirus! We witnessed very few people attempt to use the hand sanitizers before entering a restaurant or the buffet. There was one hand sanitizer available at each door to the buffet but 90% of the time they were either empty or broken. We witnessed people reaching into the buffet and picking up food by their hands. We witnessed people using the tongs to pick up the food and then laying the tongs back onto the food. We witnessed officers reach into the covered pasty stand at the café italia and take pastries using their hands rather than the tongs available. Second, msc stands for mediterranean shipping company and from the first to the last day we were treated as cargo by the staff. In particular, the employees of guest services are extremely rude and unprofessional, and would rather not be bothered by the passengers. For example, we witnessed a passenger discussing an issue with a front desk staff person. He was treated rudely and was not offered any assistance. The front desk person then turned to his peers and began loudly, laughingly and expressively mocking the guest. Each time we talked with a staff member at guest services we were made to feel as though we were imposing upon them. For example, the most serious issue we brought to their attention was the noxious smell of very strong fumes from the use of deck cleaning solvents and painting being done on the ship the last 9 days of the cruise, particularly in our hallway on deck 9 and in our room. We reported the issue on the second of the 9 days and were informed that no painting was being done. We returned to guest services the following day to report that we saw where painting was being done and solvents were being used only to be told that the chemicals were non-hazardous. In speaking with a number of guests and crew, all responded that they were bothered by the fumes as well. By the final day of the cruise we found it impossible to find an area within the ship where we could not smell the fumes. Third, the staff did nothing to manage the disembarkation process at ports, which resulted in people shoving, pushing, crowding, and coming from all directions to use the two gangplanks, which were simultaneously used for embarkation. It was extremely stressful and unnecessary chaos! Read Less
Sail Date October 2015
The MSC Diving is an absolutely beautiful ship and all of the ports of call were wonderful - if only things on the ship were as good. Cons: 1. The food in the buffet - deck 16. The catering is for the European clientele and not for ... Read More
The MSC Diving is an absolutely beautiful ship and all of the ports of call were wonderful - if only things on the ship were as good. Cons: 1. The food in the buffet - deck 16. The catering is for the European clientele and not for Canadians, British and American. Food is heavy and sits in pools of oil. Very difficult to find food to eat. Also noted that the food handlers did not use gloves. Passengers were not encouraged to use Purell. The buffet area was congested during the lunch - 4:00 pm hours - people were actually fighting over food, no seats available. The coffee is pathetic as is the iced tea. 2. Communication to passengers on the ship: Almost non existent except for emergency announcements that did come through to the cabin. If the cruise director was speaking, you had to open your door to hear what was being said. Not much communication from the Bridge - no information re " we are approaching the port of ....and passengers will disembark on deck .... For disembarkation we simply had to guess what deck to go to or just follow those walking down the stairs also looking for the exit. 3.Stateroom - well the bathroom was the best part. The rest - well - needs updating. The couch, carpet and bed have seen better days. The bed linen/pillows need to be replaced. The sheets are thread bare and not clean. The duvet cover smelled like it had not been changed from the last passengers. 4. Staff at the guest services - often rude and non accommodating. Stateroom attendant: Not very effective - never knew when he was going to show up - didn't always tidy up the room very well - was rude to me at the end of the cruise and we did not give him a personal tip. 5 .Michael the Shopping Consultant - really? Does everyone really have to line up to get a letter from him for the shops - particularly in Barbados - we had been five days crossing the Atlantic and people were anxious to get off the ship. We were all backed up at the exit due to people getting letters from Michael signed so they could shop in stores that apparently would give you a discount with his signature. Must be a better way of doing this. Pros: 1. Ports of Call: Barcelona, Malaga, Funchal, Barbados, St. Martin, Martinique, St, Thomas & San Juan - all exceptional choices - wonderful experiences at each port of call. 2. The ability to self assist at the end of the cruise - easy and seamless. 3. Lounge Staff - especially those who are working on the ship and are far from home - we met two lovely young people on Deck 5 - they were friendly and most accommodating to our needs and also loved to chat with us. 4. Safety - passengers did the mandatory training on embarkation and also the staff did their safety training on a regular basis. Very impressive. The coast guard also did inspection of the ship - also impressive. We felt very safe and knew what to do and where to go in an emergency situation - fortunately did not need to do so. All went well. Just as a comment, I know cruise lines have their own excursions for the various ports - but having some information on what is available locally would also be of great assistance. You do not get this information until you are off the ship and meet with the local tourist folks or individual vendors. It would have been helpful to have a map and some information so informed decisions could be made prior to arriving at Port. Definitely this cruise line, as are others, are in the money making business, but it certainly would enhance the customer service level. We have used other cruise lines and will definitely not use MSC again. Read Less
Sail Date October 2015
My wife and I are both MSC veterans with many cruises over the past ten years. This, however, would be the first time we cruised in Yacht Club and the first Transatlantic. I’m an American and she Italian and both well over 65. I ... Read More
My wife and I are both MSC veterans with many cruises over the past ten years. This, however, would be the first time we cruised in Yacht Club and the first Transatlantic. I’m an American and she Italian and both well over 65. I realize that our YC experiences were for the most part vastly different from those enjoyed by the passengers in aurea, fantastica, and bella classes. Embarkation: We live in Rome so we took the early morning Frecciabianca train to Genoa where the Divina was to board and sail from. Arriving at the Piazza Principe station I elected to take a taxi to the ship rather than lug four suitcases down to the port. There were several other MSC passengers doing the same thing (both the Divina and her sister ship Preziosa were boarding that morning) but after a short wait it was our turn and the taxi (€15) drove us right to the Divina boarding point. I had the driver drop us at the white Yacht Club tent where the porters took our bags and a YC butler tagged them. We then had to wait a few minutes for another butler to arrive who escorted about ten of us to the YC check-in desk in the passenger terminal where pastries and drinks were available. After a prosecco and a pastry we were called to the counter where our cruise documents were checked, passports swiped, and cruise cards issued. A butler then escorted us through security and onto the ship to the forward elevators and up to the YC concierge desk. I believe the entire process from baggage tagging to the concierge took about 40 minutes. We were welcomed by our two very pleasant and efficient concierges, Lucia Taloti from Italy and Ovidiu Moldovan from Romania, and the chief butler, Kamil Mustapa from Indonesia. The maitre d’ from the Le Muse restaurant, Giuseppe DI Nardo, was also on hand to ask our dining preferences for dinner. After this we were free to go to our cabin. The Ship: The 139,072 ton Divina was built in 2013, third in the Fantasia class of now four MSC cruise ships which include the Splendida and the Preziosa. It has a total of 18 decks of which 13 are for passengers and has a capacity of over 4,000. The crew numbers more than 1,300. The regular cabins are mostly found on decks numbered 8 through 13, the vast majority with balconies. Much has already been written about this beautiful ship so I won’t elaborate more. Yacht Club in General: The exclusive Yacht Club area is on decks 15, 16, and 18 at the bow of the ship and consists of 70 suites plus the Top Sail Lounge and bar. Above on Deck 18 is its private pool, Jacuzzis, bar and sun deck. Entry into the YC area is by the same key card that opens the cabin door and serves as a personal passport for exiting and reentering the ship. YC members have their exclusive restaurant, Le Muse, on deck 15 at the stern of the ship. This requires a bit of a walk outside along deck 15 which is fine in good weather but when it’s raining, cold, or very windy, the only other option is to go to a lower deck to the aft elevator and stairs and climb back up to 15. Most go down to deck 7 but this is usually quite crowded with lounges, shops, and the photo area. Deck 14 means fighting your way though the chaotic self-service buffet. The speedier way is to walk the cabin-lined corridor of deck 13. For the Spa, there is a private elevator to the rear of the Concierge desk. A well stocked library is also behind the Concierge. Top Sail Lounge: This is the area most YC members gathered to relax and intermix with other members. It is basically a very pleasant and comfortable lounge spaced all along the front of the ship with an expanse of glass that lets you see from one side to the other, truly spectacular. Private areas of comfortable divans, easy chairs and small tables allowed both large and small groups to socialize. Toward the rear of the lounge is a well-stocked bar, and a small self-service buffet offering little tidbits to eat throughout the day and evening. Pastries, cereals and fruits for breakfast, sandwiches and desserts at lunch and throughout the evening. Waiters (called junior butlers) bring you anything you want from the bar, as well as carrying it to your cabin should you so desire. The wait staff was efficient and absolutely wonderful. I would specifically cite May from Myanmar, Gianna from Madagascar, and Agus from Indonesia as those we had most contact with. The chief butler Kamil and his assistant Dani Agung were nearly always present supervising either in the lounge or up at the pool bar. Aside from some premium liquors and cocktails, all drinks are free whether it be coffee, water, aperitifs, cocktails, whiskies, etc. On many days we chose to take our breakfasts and/or lunch in the lounge instead of walking to the restaurant. The One Bar and Pool: The private YC elevator behind the Concierge desk lifts between the Spa on Deck 14, and the pool deck, deck 18. The exclusive pool/lido area consists of adequate sun loungers for every YC member on board. Never is there a problem finding one with distinctive blue beach towels (the rest of the ship has orange colored towels). Exiting the lift on the port side are showers and the smokers’ area (the only one in YC) with tables, umbrellas and sun loungers. Walking to the right (towards the bow) are the elevated two Jacuzzis and salt water pool with all the other sun loungers directly ahead. Walking around the pool to the starboard side is the bar and covered table area where one can drink, eat and read in the shade. There is also a small buffet that has food for breakfast and lunch. Again, everything is free. The rear of the pool area looks down on the lido area for the general population. Le Muse Restaurant: The YC dedicated restaurant has its own kitchen with a chef and a half dozen cooks and assistants and served the most wonderful food. The chef is Giovanni Chiaramonte from Calabria. The dining room was supervised by the maitre d’, Giuseppe Di Nardo from Bari assisted by the fine sommelier Luigi Fusco from Caserta. We ate in Le Muse each evening at dinner and most lunches as well. I splurged with an American breakfast two or three times. All in all we enjoyed both the food, the atmosphere, and the great staff who couldn’t do enough to make our dining experience wonderful. The menus offered much more international fare than the predominantly Italian we’ve been used to on MSC cruises but we had no problem finding items to our taste. The seafood served, while necessarily from the freezer, was excellent including the smoked salmon plates we frequently ordered. The dessert menu at lunch had a New York cheesecake to die for! We had the same waiter throughout who was both friendly and extremely competent – Wady Nurdin from Bunaken Island, Indonesia. Wady brought us anything we asked for, whether it was on the menu or not, and kept our water and wine glasses filled. We usually went to dinner around eight or eight-thirty and Giuseppe always had a table waiting for us. The Suite: Ours was number 15010 on the starboard side of deck 15, very convenient to the Concierge area and the Top Sail Lounge. Not much larger than a standard balcony cabin, it was more luxuriously outfitted and had a walk-in closet as well as the normal divan and desk. The bath was larger as it had a tub. The balcony was standard size with two chairs and a footstool. The niceties were many, the bottle of prosecco (actually two bottles since we’re black members), chocolates, fruit, 24 hour free room service, as well as our favorite newspaper hung on the door each morning. The minibar was stocked with various beverages and of course free. Other amenities included YC bathrobes and slippers, and special bath products. Our butler was a very fine fellow, Adam Mandjra from Madagascar who attended to our every need. Our very friendly cabin steward was Donald from Jamaica. Passenger Mix: Our 140 fellow YC passengers were different from what we’ve experienced on other MSC cruises in that they were probably 80% English speakers mostly from the US and Britain. The remaining 20% was made up of several German and Italian couples as well as family groups from Spain and Turkey. Entertainment: We had a wonderful American piano player every evening in the Top Sail Lounge named Alan. Aside from that we had very little contact with the ship’s animation team and did not frequent the other bars or lounges. Evening entertainment on the other hand was the Theatre at 7 pm where we went most days. We found practically all of the shows very good, some with themes we had seen before on other cruises but very well performed. The dancers and particularly the singers were all very good with shows ranging from Italian and Neapolitan favorites to opera and classical themes. Other: I had six very nice massages down in the Aurea Spa by a cute Balinese lady named Ratna Dewi. The ship was spotlessly clean as are all MSC ships and smoking was not a problem. The entire YC area was smoke-free except for one small area on the pool deck. On this ship even the casino was smoke-free. My wife was very proud to have taken six hours of English language lessons taught by a British couple in a conference room. Weather and Climatic Conditions: We experienced cold rainy weather the first few days of the cruise but the sun came out when we reached Funchal, Madeira and stayed with us for much of the remaining days. In the Caribbean we had heavy rain the day we docked at Martinique and for much of the time we were on St. Thomas. Temperatures during our five day Atlantic crossing went well over 30 degrees Celsius making it a bit uncomfortable out on the open decks. Port Calls and Shore Excursions: We remained on board during the stops at Barcelona and Malaga, having visited these cities on numerous occasions. At Funchal we went ashore and took a ride around the city on the red city sightseeing HoHo bus. At Bridgetown, Barbados, I had booked a five-hour catamaran cruise with Cool Running which was very nice. We had opportunities to snorkel with hundreds of multicolored fish (like in the Red Sea) and were fortunate to swim alongside a large sea turtle. We stayed on board at Martinque due to the rain. On St. Maarten and St. Thomas we took round the island excursions organized by the ship. We had two more ship’s excursions at San Juan: The El Yunkee rain forest in the morning and a country pig roast fiesta about an hour away at Cayay in the central area of Puerto Rico. The rain forest was excellent but the pig roast we could have done without. It was expensive, loud, and the food was only so-so. At least we mixed with local Puerto Ricans and saw how they party. Disembarkation: A piece of cake as they say. My credit card voucher was on the cabin door and I signed it for the concierge. After a relaxing breakfast in the Top Sail Lounge, we were in the first group to disembark at Miami. Led by our fantastic chief butler Kamil, we bypassed all the other passengers and were taken directly to our luggage. The customs inspectors merely gave us a glance and we were out on the street and into a taxi that took us to the Avis rent-a-car office. Conclusions: It was a great cruise which we thoroughly enjoyed. If our future MSC cruise itineraries will be on one of the Fantasia class ships, we will definitely go in Yacht Club. Read Less
Sail Date October 2015
I booked this cruise SPECIFICALLY to visit Bermuda. As we sailed from New York we were given the bad news that we would not be going to Bermuda because of bad weather. However, one person whilst booking the cruise with an agent, was told ... Read More
I booked this cruise SPECIFICALLY to visit Bermuda. As we sailed from New York we were given the bad news that we would not be going to Bermuda because of bad weather. However, one person whilst booking the cruise with an agent, was told that Bermuda would probably be missed. another was told by a crew member that it would probably be missed and a lady due to board in Bermuda was told 2 days before she would have to fly to New York at her own expense!! We were given no compensation, not even port dues etc which is usual for a missed port. We did have extra time in Ponta Delgado and Lisbon but I was not interested in them!! The ship itself was very nicely presented. I ate in the dining room in the evening and the food and service were good as were my table companions. I cruise alone and I am diabetic and there is always little choice of desserts so I ended up with sorbet most of the time. I ate breakfast and lunch in the buffet where the food was good with plenty of choice apart from the cakes, of course. The sugar free option was sponge, shaving foam, sponge and a bit of fruit on top, sometimes white, pink or green but always kept under the counter like a dirty secret!! I refused it each day after the first day, one bite was enough, disgusting!! I rarely go to the entertainment in the evening, the Beatles tribute was good but the flamenco a bit silly, the rest was mostly classical or opera which I don't like. I love quizzes and they were good, we had a good team and won several or were second. Overall I enjoyed it, enough sunbeds for sea days to sit and read on deck. Never go to the spa, bars etc. However, missing Bermuda was a big disappointment and I have read reviews on otherMSC cruises where they have shortened the visit.=, so not to be trusted!! Read Less
Sail Date April 2015
The ship is beautiful and has lots of potential. The cruise director did a great job of providing a variety of entertainment and shows. The cabin was very nice and spacious. Our biggest disappointment was the food. Our serving staff ... Read More
The ship is beautiful and has lots of potential. The cruise director did a great job of providing a variety of entertainment and shows. The cabin was very nice and spacious. Our biggest disappointment was the food. Our serving staff was wonderful but the food quality and preparation has much room for improvement. For an Italian ship you'd think there would be more italian dishes offered, but that was not our experience. Was very disappointed when when had an awful excursion in Naples. We took our time to lodge a complaint and provide feedback at the excursion desk but never heard a peep back. I will consider sailing MSC again but not book excursions through their desk. Read Less
Sail Date April 2015
We have never had the time to do a Transatlantic cruise before, so when we saw a MSC Divina Yacht Club offer at an excellent price we jumped at it, a 21 night cruise from Miami to Rome with a night stop over in New York, and a chance to ... Read More
We have never had the time to do a Transatlantic cruise before, so when we saw a MSC Divina Yacht Club offer at an excellent price we jumped at it, a 21 night cruise from Miami to Rome with a night stop over in New York, and a chance to compare the Yacht Club to the NCL Haven. Embarkation was easy, 15 minutes after arriving at the port we were in our cabin. It was slightly bigger than a standard balcony cabin, a huge double bed, desk and dressing table, coffee table and double settee. Welcome additions were the walk-in wardrobe, huge amount of cupboard space and the lovely bathroom with a proper bath, powerful shower and masses of storage. The mini-bar was included in the price, as were all drinks at the YC bars. The Yacht Club area itself was very nice, we had a lounge and sun deck/pool area, both with buffets, we used both for breakfast according to the weather. The service was wonderful. We also had dedicated gangplanks in the USA, that stopped when we got to The Azores. Le Muse was our dedicated YC restaurant, it was the other end of the ship which was an issue for some, but I found it OK. The service was superb as was the food. We had the chef from 'Eataly' making specials for us now and then. Our waiter Gabrielle and Maitre d Giovanni were both top notch and made dining a pleasure. The menu changed every day as did the wines. The ship was beautiful, although I found the layout a little strange on deck 7, but soon got used to it. It was also nice to have a no-smoking casino, but that changed once we reached The Azores. Signs saying 'you can smoke here if you play a machine' were put up. I have a vision of my last MSC cruise when about 8 people at a time played 1 machine. The itinerary changed after leaving NY, we had to miss Bermuda because of an early tropical storm. It was disappointing but safety must be a 1st priority, we knew already because we had befriended a Bermudan family whose relatives had been flown to NY the day before by MSC to catch the ship. Why we were officially told after we left port I do not know. I usually avoid the Captains Cocktail parties but we had a late breakfast in our YC lounge a day after leaving NY and had the best Captains party ever, whoever hear of a Captains Party at Noon. He started telling us about the tropical storm off Carolina, but spotted a huge humpback whale just in front of the ship, we had a wonderful view, he told us about whales committing suicide when they are old or ill and steered the ship to port to avoid that whale, we were lucky enough to see a few more big whales that day. All healthy I hope. We did not do any ships excursions so cannot comment on their value. Lisbon for me was my favorite port of call, been there so many times but just walked off the beaten track and had a great time, its a lovely port of call. Cadiz was also very nice, and it was so hot for early May. The one thing that let MSC down was the entertainment, it was really poor, apart from the Pirates show, and a few people said the Paris show was great, but I missed it and cannot comment. I did not take part in any of the daily activities, there were plenty going on, I just had wonderful daytime snoozes during the days at sea, never have a chance of a little laziness at home. I will sail with MSC again, but probably not in Europe, their ships are really beautiful, the price I paid for the YC was a quarter of what I pay for NCL's Haven. I do prefer the Havens cabins and entertainment, but the MSC staff were really amazing. More types of sweeties and chocs at the buffet bar on MSC as well. I can recommend the amaretto chocolates. A very good value cruise, we both really had a wonderful cruise, the only let down was the evening entertainment and the smoking areas when we got to Europe. Read Less
Sail Date April 2015
Outstanding itinerary at value for money pricing was the initial attraction. Sailing into New York Harbour with an overnight stay proved memorable. Weather precluded a Bermuda stop which meant six sea days in a row to the Azores. However ... Read More
Outstanding itinerary at value for money pricing was the initial attraction. Sailing into New York Harbour with an overnight stay proved memorable. Weather precluded a Bermuda stop which meant six sea days in a row to the Azores. However the range and quality of the fine facilities on MSC Divina meant this was a relaxing and thoroughly enjoyable period at sea.The food was of a considerable variety and good standard. Premium food offerings were available at the specialty restaurants at value for money charges - especially Eataly. The Italian coffee served in the bars ( at a nominal charge) was a delight. Standard free coffee was always available from the buffet (24 hours). The ship was thoughtfully designed and decorated in a modern contemporary European style - easy on the eye and not the garish touches apparent on some competitors. Whilst not one for the usual entertainment fare aboard cruise ships this had a quality, variety and style that encouraged attendance in the spectacular theatre where the acoustics were outstanding. Both the boarding and disembarkation were smooth and efficient - although I did choose to get off in Naples rather than encounter a full ship disembarkation in Civitavecchia the next morning. Overall the service, operation and delivery of an interesting itinerary represented excellent value for money. I think repositioning voyages are very different from 7 day Med and Caribbean cruises where families and partygoers abound. MSC is fine if you choose wisely. Read Less
Sail Date April 2015
The ship is stunning in its elegance. The swarovski staircase is exquisite. The embarkation and disembarkation process was quick and easy. The onboard staff was very friendly and always available. The theatrical productions were ... Read More
The ship is stunning in its elegance. The swarovski staircase is exquisite. The embarkation and disembarkation process was quick and easy. The onboard staff was very friendly and always available. The theatrical productions were exceptional. It was world-class entertainment. We found that the cabin stewards as well as the dining waiters were very receptive and accommodating to our every request. Overall, the ship experience was excellent. In January we will be taking our 5th cruise with MSC. Read Less
Sail Date April 2015
The Italians know how to cruise. We felt welcome as soon as we set foot on the ship. We had sailed on the Divina previously and encountered several crew members who welcomed us back like family. Any problems were minor and eventually ... Read More
The Italians know how to cruise. We felt welcome as soon as we set foot on the ship. We had sailed on the Divina previously and encountered several crew members who welcomed us back like family. Any problems were minor and eventually resolved. This is a big ship and it is the cleanest ship we've ever sailed. We toured behind the scenes and found all areas immaculate. Wait staff extremely attentive. Our waiter knew our preferences and brought our favorites as soon as we were seated. The entertainment was top notch. Keeping a mega ship entertained on a 21 day repositioning cruise is no small feat. We enjoyed the "big" shows in the glamorous theater as much as the entertainment in the smaller venues. Greg & Sonia, aka Duoameritalian, were exceptionally good. A special thank you to our maitre'd Mario who went above and beyond for us. Overall great experience and great value. Read Less
Sail Date April 2015
i have been with the msc since 10 years on valentines day cruising for about 15 cruises. i started with the lirica and had more fun and happines and my best experience with th msc. beeing with this cruiseline showed me how many ... Read More
i have been with the msc since 10 years on valentines day cruising for about 15 cruises. i started with the lirica and had more fun and happines and my best experience with th msc. beeing with this cruiseline showed me how many natinality could be together on one cruise ship. it is amathing how happy people can be and the carribean cruises where outatanding so was the cruise members as well. after this i wnt on the poesia and this broad make even more exitment and great evenings wonderful daily tours and a great dinner with fantastic people. the shows where outstanding and dancinbg under the stars made life even better. next ship was the devina and i entered the yacht club and feeled already when i checked in what kind of fantastic treatment i got even checking in. my own butler and the best restaurant with great shows and tratments you can expect. for me it will be always the MSC and i have to wait what kind of ship i will try next. embarking in ft. lauderdale or now miami made life more simple when you live in florida. the medical center with the dr. and nurses are more then nice, special when you feel helples and you can feel they are there for you every minute night or day. MSC you are for me the greatest even with smal complication. my cabin was the best very clean and comfortable. thank you lirica,poesia and now devina and all the cruemebers on bord including the medical team and the captain my special thanks goes on the nurse vesna and dr. dean you are been a great help and very caring always   Read Less
Sail Date November 2013
This was the maiden voyage of the Divina from Venice to Miami, 18 days aboard luxury. Well this was our third Cruise with MSC,and upon walking aboard at Venice, we were pleasantly amazed. We check internet rates,Repositioning cruises ... Read More
This was the maiden voyage of the Divina from Venice to Miami, 18 days aboard luxury. Well this was our third Cruise with MSC,and upon walking aboard at Venice, we were pleasantly amazed. We check internet rates,Repositioning cruises and do a lot of trolling cruise lines before deciding,but have found MSC have certainly upped their game since our first cruise on the Armonia. The Divina is in a class of it's own. We were originally a bit hesitant about being so low down on deck 5, but this turned out to be one of the best decks to be on. Ok if you have plenty of money and are wanting a balcony or suite,but we just like an outside room so we can see arrivals in ports, and apart from that,who wants to spend all their days cooped up in their cabin anyway We arrived at the port at about 2pm and were straight on Board and enjoying our first drinks within the hour. The terminal at Venice is very comfortable, and the processing speedy. Train takes you from the bus terminal to the berth. The Divina is a fantastic ship,as soon as you step aboard she has you memorised.and although we were a little concerned about being on a ship with over 4,000 passengers,we did not feel crowded at all.You were meeting new people each day that were elsewhere on the ship that you had not disovered. With the Divina, what we had an exceptional crew.A lot of the staff are from Bali and have the spirit and friendlyness of Indonesia,but they are worked hard for the money they get and are treated poorly by those in authoritve roles.This is why I asked to have my gratuities rescinded so I could pay those who made my trip worthwhile rather than the money go into the big pot and those at the top taking the cream. We had exceptional service from the bar persons and waitresses,always smiling, and as I have certain alergies to certain foods,the The assistant Maitre D’ checked my choices every night, and bought a menu for the following night so I could choose. The helpfulness and personal touch certainly made our trip a memorable one. Food in the dining rooms was a let down,maybe because we had had such good meals on the last cruises made us more critical,but one night we had lamb,which was sent back by the majority of those who were served it. the meals lacked variety.Chef needs a wake up call. But saying that, the buffet meals were varied and plentyful,although we only discovered the different selections on going to other parts of the massive self serve areas there was Chinese,Italian,Indian,Greek,vegetarian etc. We booked the Allegrissimo drinks package at $44 per person per day,and although expensive due to the fact my wife did not drink that much,and you had to have two per cabin. But, it was nice not to have to worry about how much it was going to cost for every drink, and there were nice wines for the evening meals as well. One did not have to worry about the 15% surcharge per drink,and speciality coffees were included. Being in the center of the ship has it's advantages,less rocking,and when we boarded it was only a short walk to our cabin. The Autrium rose up 9 floors and along with piano playing and the bars dotted around, this became quite a focal point for people to meet. tt was nice after an evening meal to congregate and indulge in a cocktail or two before retiring. There were several bars and entertainment areas around the ship to suit all tastes. We agree that the entertainment was absolutely first rate! The shows that they put on were well done, but they had a fasination with violin players,and going by the lack of patronage,it should have signalled that the customers wanted more shows and variety. A bit more of the singers and a Italian opera would have gone down better. Those that they did,were well attended. The one annoying aspect we found on the poolside,was the continued showing of MSC propoganda on the big screen,day in day out.It would have been nice to maybe have scenes from the previous days entertainment on board or movies at night . One let down was lack of buses when the ships hit a port,one would think that the companies plying the tourists would be well prepared and lay on extra services to accommodate the crowds. We really felt we were treated to a holiday and despite our misgivings of last cruises would happily sail with MSC again. One good thing is they look after repeat customers,with discounts for future travel. In fact we are booked to go on our next cruise in November on the Orchestra Read Less
Sail Date November 2013
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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