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1 Helpful Vote
Sail Date: January 2019
The food was so salty i was swollen the entire trip and thats with a special no salt diet! Food in specialty restaurant was amazing.Had to change our table after 3rd nite due to view of waiters stationNew table was amazing rt at the ... Read More
The food was so salty i was swollen the entire trip and thats with a special no salt diet! Food in specialty restaurant was amazing.Had to change our table after 3rd nite due to view of waiters stationNew table was amazing rt at the botton of staircase. Svc was slow for us never figure out how everyone got there after us but somehow left dinning room before us and we had put our dinner selection in the nite before.. for the no salt which was loaded with msg anyhow which was worse. Overall the entertainment was totally amazing and got to meet the cast at white nite which made my nite cuz they were great.. the male singers especially. Had a great time!!! Would do it again! Devina is warm ship Seaside a lil cold. I prefer the Devina but most likely will do both again lol live in florida its easy to jump on Read Less
2 Helpful Votes
Sail Date: October 2018
I chose this cruise as well as the last seven day cruise of the Mediterranean of the season which gave me 28 days on board. The ship is very modern and was kept in immaculate condition whilst on board e.g. The balcony was hosed and ... Read More
I chose this cruise as well as the last seven day cruise of the Mediterranean of the season which gave me 28 days on board. The ship is very modern and was kept in immaculate condition whilst on board e.g. The balcony was hosed and scrubbed four times in 28 days. The interior design of passageways was a bit confusing with dark wall panelling and large mirror inserts which tries to give the feeling of space but when turning a corner into a dead end corridor to be confronted by a large mirror was a problem. I would not like to be finding my way out in an emergency. The Aurea balcony cabin was the usual size and layout and the bedding was very comfortable, I would not pay the extra cost for the Aurea over the Bella if I used MSC again. Cabin steward was very helpful, respectful and pleasant. I must admit that on the seven day cruise I was upgraded to Yacht Club and unfortunately cruising will never be the same again. A more finely appointed cabin, butler, dedicated concierge, quite lounge and food area, pool deck and bar, restaurant and preferred embarking and disembarkation was a bonus. The entertainment on the Mediterranean sector was excellent but once we departed for the Atlantic crossing the quality of the entertainment was not as good and I ended up not attending a show every night. Maybe I was spoilt by my first week in Yacht Club but when I returned to my original cabin on deck 12 and used the buffet which was huge, I was disappointed by the cluttered layout of the seating and the quality of the food in comparison to Carnival, RCI and Princess, MSC should take a look at Voyager and Radiance of the Seas to see what I mean. The main restaurant was very nice, the service good and the food was OK but all beef dishes were a bit on the tough side. Bar service was excellent and drinks were in the usual price bracket. Shore excursions were good, value varied from port to port with the usual problems of transporting forty odd people in a coach. Talking to passengers from Europe and the USA confirmed my thoughts on the lack value for money that Australian passengers received in comparison,discounted fares and free drink packages were the the norm for them. My last gripe and I was aware of this before I booked was the multi language messages on the PA which became irritating after a few days. This was my first experience with MSC and unless they can offer more for the Australian consumer I don't think I will sail with them again. Read Less
4 Helpful Votes
Sail Date: October 2018
Most of our cruising has been with Holland America (over 300 nights), but we have also sailed with Celebrity, Princess, Royal Caribbean, and Swan Hellenic (of blessed memory). We chose this cruise because we wanted to experience a big ... Read More
Most of our cruising has been with Holland America (over 300 nights), but we have also sailed with Celebrity, Princess, Royal Caribbean, and Swan Hellenic (of blessed memory). We chose this cruise because we wanted to experience a big ship, and we liked the itinerary (Genoa, Italy to Miami, FL, via Civitavecchia, Marseille, Barcelona, Cadiz, Lisbon, Azores, Bermuda, and New York City). Unusually for a trans-atlantic repositioning cruise, we had three overnight stays (Tenerife, Bermuda, and New York City. A hurricane over the Azores caused a diversion to Santa Cruz de Tenerife, Spanish Canary Islands.) The Divina has a capacity of 4,345 passengers, but we were 3,335 upon arriving in Tenerife. Even with the ship only 77% full, it always felt extremely crowded in the public areas, and especially on the sun decks, the restaurants, the bars and lounges, and the theatre. One problem with bigger and bigger ships is the fact that more and more people still have to leave and enter the ship via a couple of gangways. This can lead to long waits in the ship and/or on the quay. The food was average or below average (my wife's evaluation) to good (my own evaluation). We succeeded in obtaining freshly made, consistently hot dishes at breakfast and lunch in the Black Crab restaurant by insisting (we were frequently told that he was not on duty, but this was true on only one occasion) on being seated with a particularly attentive waiter, Mr. Arturo de Leon, from the Philippines. His consistently excellent service to us, and to some other passengers who sought him out, seemed to provoke jealousy, rather than emulation, on the part of several of his colleagues. Our evening dining in Villa Rosa was also enjoyable, as we shared a table for 8 with two other Canadian couples, and were served by a trio of excellent waiters: Rusdi (Indonesia); Rohan (India); and Gabriel (Romania). My favourite meals were the fish dishes and the desserts. Our cabin steward (Ronald, from the Philippines) was also very efficient, and almost always managed to service our room while we were away at breakfast or dinner. The fuse for the thermostat burned out, and it took several days to get it repaired. The fitness centre had only two elliptical machines, was crammed full of people, and had the music cranked up to the maximum. Apart from the (mostly initial) entertainers (a living shadow artist; a mime; a ventriloquist; and four superb flamenco dancers), we found the dancing and singing acts to be excruciatingly loud, and gave them a pass, after several tries. The very, very worst "entertainment" were the Bermudan drummers and dancers: unbearably loud and incredibly repetitious. Several guests (usually, the same ones) disregarded the order to refrain from recording the shows on phones and laptops. The prohibition was never enforced by staff. There was only ONE solo recital of classical music, by the accomplished pianist on board. MSC's idea of classical singing is to have a third-rate tenor screaming "O Sole Mio" as if he was being burnt alive. Alma Duo gave two great tribute concerts to ABBA and the Beatles. The fashionista and his towering model were good. The "library" is the worst on the high seas: frequently closed (without warning) because of "staff training," it had the smallest selection of books in any of the five languages used during the cruise (English, Italian, French, Spanish, and German), and not a single reference book (atlas, travel books, almanacs, etc.). The trivia quizmaster was by far the most obnoxious staff member I have ever encountered on a cruise ship. He treated contestants as if we were half-witted kindergarteners. Many staff appeared to be poorly trained, and some were observed smoking and drinking on the non-smoking 7th deck (port side), and tossing their butt ends and empty cans overboard. I mentioned this on my feedback sheet, halfway through the 23-day cruise, but received no followup. The future cruise consultant offered limited office hours, and NO cruise brochures were freely available. I asked for a loan of a brochure in English; was promised one "in your cabin, in a few days," but was never sent one. One good aspect of MSC cruises is their willingness to match one's status on competing cruise lines or hotels. Even though this was our first (and might be be our last) cruise with MSC, our 4-star Mariner status with Holland America got us Black-card Voyagers Club status (the highest of 5 levels) on MSC. This enabled us to receive various perks throughout the cruise, which made up for some of its less pleasurable aspects. Our favourite meal on board was the sushi tasting menu on deck 15, which was most enjoyable, and one of the aforementioned Black-card perks. Lastly, it was wonderful to meet a large group of Cruise Critics on board, visit their cabins, and socialize. Read Less
Sail Date: October 2018
Food was dreadful and allways delivered to the table luke warm or cold. Restaurant Menu very basic and repetirive Very limited variety Waiters friendly and helpful but maitre de's dusmissive of any complaints Buffet was ... Read More
Food was dreadful and allways delivered to the table luke warm or cold. Restaurant Menu very basic and repetirive Very limited variety Waiters friendly and helpful but maitre de's dusmissive of any complaints Buffet was chaotic and the food wss exactly the same every day for 23 days Bar staff and cabin cleaning staff friendly and polite Drinks included in the package purchased were very limited Reception, excursion and managerial staff wrre rude and unhelpful dealing with any complaints (and the queue of ppl complainting every day at reception was long) Entertainment / animation/ activities were rare and what was provided was poor and shows were mediocre Inteenet package purchased was slow and on several sea days not working at all. In cabin movies (pay per view) did not work and froze Announcements on the ship were overly loud and in multiple languages Shops on bpard very expensive and items for sale never changed in 23 days with no cheaper items or sales Read Less
2 Helpful Votes
Sail Date: October 2018
Sailing from Genoa on a transatlantic that arrived today into Port Miami. Crew is very hardworking and trying to work with what they have. Biggest issue with this ship is that there is a total lack of leadership and communication. ... Read More
Sailing from Genoa on a transatlantic that arrived today into Port Miami. Crew is very hardworking and trying to work with what they have. Biggest issue with this ship is that there is a total lack of leadership and communication. Virtually no announcements when the ship is cleared, inconsistent information regarding ports, transportation and shore excursions. This bred a toxic environment among guests. Often shoving, pushing and swearing in multiple languages. A mess!!! Food was inconsistent quality and either overly salted ( Chef smokes???) or completely devoid of flavor. Steaks were tough and grisly and inedible. Servers are rushed and literally grab menus out of your hand when you’ve finished ordering. Be prepared to wait significantly betwee courses especially entrees even when you order immediately after being seated for your seating time. Best food items on the ship were Pastries and desserts in the dining room, fruit plate in the dining room at breakfast. Eat breakfast in the dining room, lunch in the buffet or off the ship and take your chances on dinner in the dining room. Daily program was often incorrect. Library was closed for training staff/ crew as they approached the US market for the season. So a 22 day voyage which had over 5 sea days often we couldn’t access he library! Lounge entertainment was good but theater located entertainment was 35 minutes max and if you like opera you should enjoy this cruise ship. Not the best quality. Dancers might be compared to your local dance classes back home. 22 day transatlantic cruise with many stops in Europe. Once we departed Tenerife satellite TV ended. Daily inquiries netted multiple excuses including we are working on it, we are transitioning to the US version and finally my personal favorite was, madam we can’t posaibly get tv in the Atlantic Ocean. Completely crazy! So NO TV for more than half the cruise including all the sea days making the crossing while Major breaking news was occurring in he US. No news whatsoever onboard and no compensation via complimentary WiFi time was offered. I appreciate that you don’t go on a cruise to watch TV but having access to news is important on a long voyage. They did offer some free in room movies but did not say they were “ free” until about day 5 without Tv so everyone thought they would be charged for the 8 or so movies offered. None of which were first run!! Disembarkation at most ports ( Marseille and Bermuda, NY and Miami) were terrible. Virtually NO announcements made. Ship never arrived in time and left NY nearly two hours later than stated but they DID NOT make an announcement re the delay for 45 minutes and then finally sailed away nearly 2 hours after. In Miami at the end of the cruise guest who were told to depart ship at 8:15 spent ONE HOUR STANDING IN THE TERMINAL WAITING FOR THEIR LUGGAGE. Their timing, organization and communication is VERY POOR. Just remember you get what you pay for and this cruise line that focuses on the European market has much to learn about customer service, communication and hospitality. Read Less
3 Helpful Votes
Sail Date: March 2018
My second transatlantic cruise. I had a great experience last year on another company. This year friends invited me to go back on a transatlantic and experience MSC Divina. Could not been worse. To start with there was a lot of people ... Read More
My second transatlantic cruise. I had a great experience last year on another company. This year friends invited me to go back on a transatlantic and experience MSC Divina. Could not been worse. To start with there was a lot of people with a very bad cold. I got a cold. The doctor on the sheep was kind of okay. The nurse touch my prescription tablets with her bare hands. The food from the “food court” was so boring. There was a mix of food smells that was very unpleasant. The egg station iwas so egg smelling. I eat and like eggs. However did not eat any because the smell was so strong. The paid restaurants are all italians. Entertainment? maybe two or three nights at the theater were okay. The service on the cabins and the waiters was good. The employees at the guest service could not been more rude. I had a very derespectful person when I went to ask them to take out a case of wine out from my billing because i did not bought any wine. He was defiant and made me feel like I had no right to make a complain. I do not have space here to write about my friend’s walker that did not make to the ship from Fort Lauderdale port. They underestimate the passagens capacity and/ or intelligence. Did not enjoy at all. I do not recomend and now I do not want to go even in another cruise line because I am afraid to have the same bad experience. Read Less
20 Helpful Votes
Sail Date: March 2018
Excellent pricing on Transatlantic Crossing. Currently sailing the MSC Divina Transatlantic Cruise and have been receiving many questions regarding the ship, the journey and the experience so far. Internet service is quite slow and ... Read More
Excellent pricing on Transatlantic Crossing. Currently sailing the MSC Divina Transatlantic Cruise and have been receiving many questions regarding the ship, the journey and the experience so far. Internet service is quite slow and intermittent so I will condense this to bullet points. 7 days left on the cruise, hopefully some of these issues will be fixed. I'm hopeful! The Good: MSC Divina is a beautiful ship. Modern decor and amenities... a beauty to be sailing on. Diamond stairs!!!! Embarkation was smooth, well organized and efficient. Ship is very clean, and constant cleaning / painting is observed. Balcony washed frequently. Nice fresh smell all around. Captain Francesco Di Palma did an excellent job navigating us through the winter weather in New York and high seas to Bermuda keeping us all safe. Public restrooms clean and well stocked. Stateroom is average size ( balcony larger than NCL and approx the same as Princess) Flat screen Interactive TV in cabin Room for 2 chairs and footrest/ ottoman on balcony Cabin steward is professional, friendly and efficient. Room kept immaculate Good variety and tasty options at the buffet Hot food hot, hint: find a table and claim it before getting your meal. It cuts down on the time trying to find a table while your food cools. Cover your plate with another to help keep food hot. The entertainment is top notch. And so is is the Entertainment team. They work their butts off and seem to enjoy doing a fantastic job. Sandwiches,light snacks available complimentary on 6th fl. Snacks, like chicken wings available in sports bar, complimentary but must consume there - Not available to take to your room The solarium is a great place to hang out, with the glass ceiling covered. toasty warm hot tubs and pool. Awesome job making announcements in all major languages. Ice tea, lemonade and tropical drinks available throughout the day Self serve ice cream machines from 12 noon till 10pm. Excellent attention to guests with mobility challenges. Plenty of deck space and deck chairs to lounge on all decks. Heated pools Excellent pizza!!!! The Bad: A high percentage of staff and crew pass guests without a greeting. No nod of the head or a smile. Communication needs improvement! Many issues can be solved by communicating at the point of contact rather than waiting for the issue to escalate TV in cabin is tiny! Way tooo small. It's hard to view it, lying in bed. The chair is on the same side of the wall as the TV, so not able to sit and watch TV. Must sit or lie on bed. Shower curtain looks dirty and moldy on the hem... no rubber mat for tub to minimize falls No bath soap/ gel or lotion provided. Shampoo and conditioner in dispenser only. Food in dining room is marginal. Service is excruciatingly slow. Staff ratio to diners is too high. Staff in dining room is so rushed they have no time to interact with diners. Rush, rush, rush. Issues brought to staff attention takes a while to be resolved. No communication regarding issues brought to attention unless expressed again. Buffet is very crowded, and looks like many guests choose to have dinner there rather than in the sub par dining room service. Buffet closes down between 12-1230pm and after 9:30 pm There should be a venue open throughout the night, only room service is available for a fee. Buffet closes at 9:30 pm. There's a charge for room service. Snacks, like chicken wings available in sports bar, complimentary but must consume there. Not available to take to your room. At NY the signs for disembarkation were sparse to non existent, trying to get off the ship took at least 15 minutes trying to find where to disembark. Ponta Delgado was much better! No MSC app (on mobile phone) for on board use, to check daily schedules or dining times. It's available in the Caribbean only, I was advised. There's a miniature bowling alley which charges $8.00 per game. The Very Ugly: Guest Services staff not empowered to solve issues. Passing of the buck, blame placed on another department and no responsibility or recommendations to solve the problem. The internet streamer plus package I pre purchased, came with 20% bonus. When I inquired on board about the bonus, was advised the packages were changed, and no additional bonus would be issued. Unable to contact Guest Services via email or phone without using your own dime! Advice to complete post-cruise form regarding issues experienced while on board. Opportunities exist to fix the issues but no concern shown on how to fix the issues. On Transatlantic Crossing... no TV service for 5 days. Understandable since we are far from any land and satellite service but on arriving in Portugal, got the same statement that no satellite service for TV but the internet service works! On further inquiry, advised they are manually resetting the TVs and should be completed by midnight. It's midnight the following day and on follow up, advised TV will be set to international satellite on arrival in Genoa, which is 8 days away and the end of the cruise. Advised that some TVs are working, but not all, It would be great if one of the TVs working was in the public area, like the sports bar or one of the other TVs that constantly show excursion information. I asked at reception desk for additional mbs on my internet plan so we could at least check the news or sports scores and was advised they were unable to do it. Guest services advised they have a news service, but would not be able to give a complimentary issue so we could be informed on news or sports. When asked for customer service email or phone number, was given info on how to complete a post cruise survey. No opportunity to fix issues until AFTER the cruise. As of noon today, still waiting for an appointment to speak with guest services manager. Read Less
7 Helpful Votes
Sail Date: March 2018
While the ship's public rooms are awesome, it's not enough to make up for the cramped cabin, less than average food, loud and obnoxious travelers, limited activities and the incessant announcements at the most inappropriate times ... Read More
While the ship's public rooms are awesome, it's not enough to make up for the cramped cabin, less than average food, loud and obnoxious travelers, limited activities and the incessant announcements at the most inappropriate times in 5 different languages. This ship is so noisy and loud, you'll be begging for a place to go for just a few minutes of peace and quiet. Oh, yeah....you'll find refuge In that tiny cabin. The MSC model is clearly designed to get you to spend as much money as you can because everything is extra and there are lots of rules that seem to change depending on who you talk to or what day of the week it is. Prepare to be flexible and roll with it or you're going to be very unhappy. We upgraded to Fantastica because I like room service in the morning..just coffee and toast and maybe a hard boiled egg. Well forget the egg, can't have it. And, as for toast, no can do gluten free because you can only get that kind of bread in the DR, but yet they say they'll accommodate GF diets. Not really. And no write-ins, that's a no, no. Entertainment was mostly opera, which was okay, but ten times! The stage presentations were average and somewhat hokey, but the dancers were exceptional. The other entertainment (ventriloquist, and a couple of singers) were substandard C Level acts, and can't help but think they were hired because they could speak more than one language. And forget the cruise director, what a loser. On the positive side, we had a wonderfully amiable cabin steward and our waiter and assistant were great. Also, the GF menu in the DR was much better than the regular menu. Our table mates were envious. The staff at the reception desk were exceptionally helpful and cheerful despite long lines and lots of queries. This was the second time for us on MSC and have to say it will be our last. The value vs. experience just isn't worth it. Read Less
11 Helpful Votes
Sail Date: March 2018
We love cruising, are seasoned travelers and active seniors from California. We chose this cruise on the Divina for the itinerary -- some places we haven't been, the relaxing sea days crossing the Atlantic, a great ride to Italy. As ... Read More
We love cruising, are seasoned travelers and active seniors from California. We chose this cruise on the Divina for the itinerary -- some places we haven't been, the relaxing sea days crossing the Atlantic, a great ride to Italy. As expected, the ship was stunning, spotlessly clean, comfortable, and had a variation of venues inside. We'd sailed once before with MSC, and of course we'd read all the warnings -- but we recognize that crabby people don't like anything, always complain. In all but one area (embarkation) this was a fabulous experience! Our balcony cabin, Aurea experience, was clean and stylish and efficient, with a cabin steward who didn't bug us all the time, but was always available and amenable. The dining room was a highlight -- from the seating hostess who greeted us with a smile every day, to the waiter who was fun and helpful and knowledgeable, to the bus boy who always smiled and kept our table spotless. The menus were varied, there were some "interesting" dishes, but plenty of choices, including comfort food. The food was hot, the servings were not huge but we were always satisfied -- just right. The buffet was pretty standard, though seating areas are larger, which helps. The pizza place was special (about $7 per pizza), cooked to order, with wines/beers well-chosen. The large central snack area had an ever-changing mix of small sandwiches and pastries (complimentary), gelato, coffees and fun drinks. We all four bought the "drink package" so we tried everything/everywhere -- coffees, smoothies, cocktails, wines and beers; we met for pre-dinner drinks in a different bar/lounge every night, always greeted courteously -- smiles, little conversations about the ship or the port, tasty drinks served quickly and cleanly. All the dining and drinking venues were gorgeous -- beautifully decorated, thoughtfully furnished, unusual but not weird. We loved that there were a lot of places to visit after dinner with music, some for dancing and some for listening, all comfortable and friendly. (We wished for more rock-n-roll, but the disco didn't start up until almost 11:00. This is a good place to say that Europeans seem to have dinner and parties later than we're used to, it's just a difference.) The big theater shows varied widely, from opera to Sinatra to costume productions, so sometimes we said, "no way" and sometimes we said, "can't miss," all seemed pretty well attended, and the variety was key. Another big plus on MSC is that they're not in your face all the time selling stuff. As mentioned, the only negative part of this cruise with MSC was embarkation -- it was a mess! We joined in Miami and it was awful -- they need to get their staff out front, communicate with them and through them. The other thing that gets complaints for MSC is the many languages spoken, every message in five languages, queueing with all those people who don't speak your language -- Americans are not tolerant of this, but it is a European experience, and a silly thing to complain about. We had a great cruise on a great ship with great service, great food, great ports! We'll sail with MSC again. Read Less
Sail Date: February 2018
I went with some friends who were going on this cruise and they also had a bad time no tv for over 2 weeks the food was terrible the serve was terrible and the the show were all 2nd rate people bush and shove and were rude the only thing ... Read More
I went with some friends who were going on this cruise and they also had a bad time no tv for over 2 weeks the food was terrible the serve was terrible and the the show were all 2nd rate people bush and shove and were rude the only thing god was the beauty salon even the staff did not like the food 1st cruise i every went on where u has to pay for Coffee at dinner time and pay for lobster and surf and turf , I will never cruise with this cruise line again and yes i have been on many cruises over the last 20 yrs. I can not say enough about the bad food when we docked in New York City I took a cab to Little Italy and had a wonderful meal the pasta was all dente not like the ships which most of the time was not cooked enough and was hard never never again. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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