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166 MSC Cruises MSC Divina Senior Cruise Reviews

Embarkation was slow, slow, slow, as was disembarkation. Disembarking the ship was 30 minutes behind after only 60 minutes. We decided to walk off before our time to make our travel connections and found no line, either getting off the ... Read More
Embarkation was slow, slow, slow, as was disembarkation. Disembarking the ship was 30 minutes behind after only 60 minutes. We decided to walk off before our time to make our travel connections and found no line, either getting off the ship or at customs. Music (live or otherwise) and a party atmosphere was no where to be found on deck and in the pool area. On stage cooking competitions, trivia contests and zumba was the norm. I'm 63 years old and I was bored as was our teenage granddaughter. Only after we checked in did we find out all 6:30 dinner requests were bumped to 8:30 so a 2000 person vegan group could dine together. Advanced notice would have been nice due to health concerns. One elderly couple had double booked a shore excursion and management basically told them they were out of luck, no refunds. Buffets and Dinners were not the quality of other ships we've cruised on. On the positive side, our balcony room was spacious and very nice. Employee's were friendly and very helpful in most areas of the ship. There were a lot of options for clubs etc. Our shore excursions were fun and well organized with the exception of being reprimanded by an employee for showing up 20 minutes early at our rallying point. She even highlighted the time and said to come back then. The theater shows were fun. Read Less
Sail Date February 2020
I was prepared to have not-so-good experience after reading reviews and because we had tight budget and it's impossible to return the tickets so I flight to Miami with heavy heart, especially when i was a planner for our family trip. ... Read More
I was prepared to have not-so-good experience after reading reviews and because we had tight budget and it's impossible to return the tickets so I flight to Miami with heavy heart, especially when i was a planner for our family trip. But luckily, the trip went smooth, we had so many good memories, the cruise experience was way beyond my expectation. First of all, I'm not experienced cruise traveller, this is my 2nd time. The first time was with Carnival Cruise. It was fun but the ship was soooo crowded and people were drunk from day to nights, It's forever to wait for table at restaurant, buffets are not better when people forget the definition of "line". 2nd time with MSC Divina, I think we're less clueless and well-prepared this time, so we can enjoy every moments on the cruise, adding the fact the staffs on cruise are well - organizing and friendly. I heard many ppl complain abt the cold-face busters and housekeepers, as a ppl working in service industry, I understand how hard those guys have to work, especially on cruise, roughly around 11 works/ 7 days a week can't make you smile and hospitalized all-the-time. But every time I pass by and say hello to them, they warmly say back to us. After all, machines still have bugs, people can't be perfect all the time. I wish ppl less being rude. Aside from ppl, experience with foods , shows , casino, and excursions are quite well. The shows are enough entertaining. Casino is small but we had lots of funs there so it's ok. Foods are the another thing that receive so many complains but I don't understand why. The kinds and tastes are way more than ok. Most of dishes in the buffet side are repetitive but they have " daily special" counters and we always find something we want. Fine-dine is also good, yes , the food is not gourmet, it looks "gourmet", but even it's not gourmet, it's still good-taste. Fine-dine menu changes everyday and fit the theme of destination, so we always have something new. We booked only 1 excursion because we do have some bookings by ourself before the trip and that only one total satisfied us, from their well- management to their choice of affiliate service. If anything would be improve, i wish the docking time is longer, we only have 5-8 hours at each destination. Maybe they have lots of negative comments about late arrival and long disembarking time so they shorten the docking time and lengthen the sailing time? Idk. We always arrive destination earlier than expected time. maybe we were so lucky. Read Less
Sail Date January 2020
Recently went on a cruise from Miami Jan 28 and then Jan 31 on Divina(back to back).. stayed in cabin 10035 on first leg and then 13203 on second leg. Everything was perfect..(After this review MSC should make me a spokesperson) ... Read More
Recently went on a cruise from Miami Jan 28 and then Jan 31 on Divina(back to back).. stayed in cabin 10035 on first leg and then 13203 on second leg. Everything was perfect..(After this review MSC should make me a spokesperson) We have dropped the other cruiselines and gone with MSC..this was our 6th MSC cruise..but lets talk this latest cruise. It was just fantastic...the mix of passengers were diverse..from all over..and that made it exceptional. The staff were great...as long as you talk and smile and show them respect they will return the same..after all they are not slaves. The animation team was the best we have ever experienced..and we have close to 20 cruises under our belt. Anna the cruise director has assembled a winning team...she is ably assisted by Carlos,Samantha,Natasha,Antonio and some others whose names escape me....plus the 2 dancers Karla and Ramon.They are just wonderful and in my opinion ready to assume cruise director roles on any cruiseline. Book a Divina trip and experience first hand what animation is all about. The staff around the ship were just as excellent and they always had a smile and helping hand for us. The buffet staff were par excellent...again the servers behind the counters and waiters. the girl Crispy was a delight and did her job with a smile always. I can go on and on and name them all but rest assured they were all great. From a food standpoint the buffet was where we ate and the food was just great.I never trust the restaurants...we dont like to be waited on nor do we like to wait for food. The shows were just super..rich in talent and at times very energetic and full of vibes. The only draw back is the sense of entitlement that some passengers feel they have by putting the elevators on PRIORITY..MSC must discontinue this practice...no one is above anyone.....and if those passengers feel its their right to some sort of privilege its best they stay in their rooms...tch tch tch. The room attendants assigned to us were very diligent and mannerly and helpful.Andy and Tan..Two very hardworking individuals. Bottom line is we respect the staff and will never expect servitude attendance nor attention.....and as such our cruises go very well.. And MSC has been delivering great cruises and great service Read Less
Sail Date January 2020
Embarkation Miami Jan 12 Security opened an hour late, which meant standing in line a long time. Once inside the terminal, there was a waiting area reserved for "black card: guests, which included us because MSC matched our RC ... Read More
Embarkation Miami Jan 12 Security opened an hour late, which meant standing in line a long time. Once inside the terminal, there was a waiting area reserved for "black card: guests, which included us because MSC matched our RC Diamond status. Stateroom Our cabin is great. Glass shower, glass shelves plus cabinet storage in bath. Bed is comfortable by ship standards. Linens are in better shape than those on recent RC cruises. Art work everywhere is tasteful - more elegant than Celebrity or Royal. Balcony at rear of ship is small, but great location. Dining room. I was expecting below par food, and was pleasantly surprised. Selections were good, and include favorites such as lamb chops, duck breast, shrimp cocktail (no escargot!). Lobster bisque, but no lobster tail on main dining room menu. There were upchatge options. Specialty restaurant We received complementary meal, and chose Butcher's Cut. Our complimentary meal consisted of several choices for an appetizer, entree, side, and dessert. Great warm rolls and flavored butters. The filet was a large 6 AM oz. Very tender. Hubby's double lamb chops looked great. Hearts of palm salad was perfect. Shrimp cocktail consisted of four large shrimp with cocktail and tartar sauce, presented nicely. My chocolate lava cake was freat! The cake perfect temperature and the vanilla ice cream cold enough to turn the chocolate drizzle on the plate to a crunchy candy. Hubby"s cheesecake was large and tasty. The only water option was mineral 2ater for a fee. We noticed some guests carrying in bottles of drinking water. Theater Shows are great! Singers wonderful. Fun acrobats. Even a 4:30 show on day 4 that was a short version of La Traviatta. The ship has lots of be beautiful lounges. Our favorite is the Black and White at the aft of the ship on deck 7. We can read there during the day near big windows. The piano lounge was another good place, but had some foot traffic and smoke from the casino on sea days. Pools look good. Did not bring swimsuits. Departure, customs, and Uber to Miami airport all went smoothly. We got a really great deal on this rear facing balcony on deck 9! Read Less
Sail Date January 2020
I chose this cruise for the price. My husband and I cruise an average of once per month. This was our first time on a MSC ship. I can't believe the amount of reviewers who wrote to complain about the dumbest littlest things. Yes ... Read More
I chose this cruise for the price. My husband and I cruise an average of once per month. This was our first time on a MSC ship. I can't believe the amount of reviewers who wrote to complain about the dumbest littlest things. Yes the ship is crowded after all its sold out. Is it dangerously overcrowded, duh NO! Food- limited but cooked well and tasty. Great pizza! Cabin-Spacious could be cleaned better Entertainment- Theatre show very good. Entertainment staff Superb!!!! Lots of interaction with passengers, much better than Royal Caribbean. Very nice Cruise Director. Much to do around the ship, day and night to keep you busy. Destinations- Same as other lines. The cruise lines don't govern the islands they choose as destinations or Holidays. Yes, some will be nicer than others. Excursions-Book your own, cheaper. Check out the internet for other excursions. Step out of the box and explore. Give yourself ample time to get back to the boat. Ship appearance cleanliness - Excellent Private Island-Fun! Fun! Great Snorkeling As soon as vegetation kicks in, it's going to be a beauty. Parade was fun. Fire pits on beach were a very nice romantic touch. The lighthouse shows and Luna libre party were spectacular. Shop items were a little high but not out of the norm. The quality of the merchandise was very nice. Yes there were flies on the island by the. food area after all they were cooking hamburgers. How is the cruise line at fault for this? Should they have placed several staff members near the food area dedicated to swatting the flies? I have seen flies inside and outside the ship on various cruises. Come to think of it, I have seen flies in my backyard when I BBQ. Here's a simple solution cover your food. We are booked on their Transatlantic and Greek Cruises and looking forward to it. It's all about attitude. Don't sweat the small stuff. Life is too short! If you expect luxury at bargain prices, this is no the cruise for you. I for one am happy. to pay less and cruise more! P.S. If you are worried about getting sick and. that there won't be enough sanitizing gel, as a safety measure bring your own. Helpful tip bring a small can of lysol and spray your cabin down. Read Less
Sail Date January 2020
I am retired and an avid cruiser. I have cruised on most of the major lines. This was my first trip on MSC. I was attracted to it by the price and my desire to try something different. I had read a lot of really terrible reviews so I ... Read More
I am retired and an avid cruiser. I have cruised on most of the major lines. This was my first trip on MSC. I was attracted to it by the price and my desire to try something different. I had read a lot of really terrible reviews so I arrived at the ship with some hesitations. The load in was a headache. Long lines mostly in the sun. My mind is drawing mental pictures of a ship that looks like a 50's B movie. When we arrived on the ship, I found how wrong I was. I was surprised by the beauty and quality of the furnishings and decor. The Italian flavor of the vessel is everywhere and quite tastefully done. I particularly enjoyed the mosaics in the pool area. My second fear was that I would be spending 5 days eating tv dinners. So my first stop was at the buffet. There were not as many entrees as on some of the other cruise lines, but the choices were adequate and preparation and taste was on par with any ship I have been on. The pizza bar in particular was phenomenal. Ok so the ship is beautiful and the food is very good. I bet our stateroom is going to be the size of a closet. Wrong again. I had booked a room with a window. But when I arrived there, MSC had given us a free upgrade to a balcony. The room was spacious by cruise ship standards and nicely appointed. The bathroom even had glass shower doors. The staff was pleasant, maybe not overly so but I don't take a lot of pampering. The entertainment was a bit of a throwback to earlier times. Acrobats, aerialists, dancers and singers. It wasn't Royal Caribbean Broadway, but these performers were at the top of their game and their enthusiasm was obvious. The shows were lots of fun. (One caveat, the Cruise Director and Captain talk too much. You can arrive at the show 15 or 20 minutes late and still have time to be bored before the show starts.) Lest you think I see the world through rose colored glasses I will tell you service in the Dining Room is slow. Very slow. Plan on two hours for dinner. The Buffet is a good alternative for quicker food but will be crowded to the max. Here's a tip, if you don't mind a few steps, there are tables in the adjoining pool area with a lovely ocean view and less noise. Also the public restrooms are small for a ship of this size. You may find it easier to return to your stateroom especially if you are in a hurry. : ) The beaches at the private island are gorgeous. There is some coral so it is best to have water shoes. If you like to snorkel go along the rocks you will see some good size fish. Don't miss the laser light show of the lighthouse. It is a genuine stunner. The plants are recently planted and not what you would hope for in a tropical "paradise." If you have problems with flies near the food trucks. Cover your food with a plate and step away before you eat, or take a short walk back to the ship and eat there. So was it a perfect trip? No. Every cruise has its own little headaches. But to be honest I recently came off cruises on Royal Caribbean Symphony and Celebrity Edge that cost a lot more and delivered a lot less. Would I cruise with MSC again? I already have booked two more cruises with MSC. That should be recommendation enough. My advice to you: When Life Gives You Lemons, Make Lemonade, add Tequila. Call it a Margarita, and book another Cruise. Read Less
Sail Date January 2020
Like many onboard, we booked this cruise because of the ridiculously low price for a 5 day trip. 1. We flew into the area and stayed at the Ramada by the cruise port the night before embarkation, a pretty good option since they have a ... Read More
Like many onboard, we booked this cruise because of the ridiculously low price for a 5 day trip. 1. We flew into the area and stayed at the Ramada by the cruise port the night before embarkation, a pretty good option since they have a great indoor pool and they are close to the port. Shuttle was $10 pp, so we decided to take a Lyft to the ship for $14 instead. 2. Embarkation was a nightmare and the worst part of the cruise. Not the ship's fault, but security was letting 20 people at a time in the building for check-in and the line outside (in the heat and sun) was 1 1/2 hours long. The bottleneck was the escalator to the check-in area and security held up the line forever for no good reason. Once we made it to the MSC controlled space, we were through in less than 10 minutes. They were very apologetic, but there was nothing different they could have done. 3. Since we were late boarding, our cabin was ready and that was a blessing in that we could drop off our bags and head to the buffet for something to eat. By now, it's 3:30pm, and the drill is at 4:15, so grab a plate and fill it before food service was shut down. Not really a problem, but then we had to hurry back to the cabin to get our life jackets (not expecting that) and make our way to our station. Drill was typical but included donning the jackets which took a little longer. Still not a big deal. 4. Cabin. We booked 12259, outside starboard side. It was spacious enough, with the usual balcony including 2 chairs and a small table. More than sufficient for our needs, and an enjoyable place to spend sea days and some port time. We could have used a few more shelves, but for 5 days it was perfect for our needs. The shower is a little strange. It's like a plexiglass clamshell, with both sides opening out for pretty easy entry, but the one door opened onto the toilet and could present a real problem for someone with balance or mobility issues. I doubt it would shatter, but you could slam that door into the toilet and cause some damage to the shower, and to the occupant. There was shampoo and body wash (biodegradable) in the shower, and both were pleasant to use. The bed was relatively hard, but that's my preference, and the king configuration had no sign of the usual crack between the mattresses! All in all, one of the more comfortable I have occupied. We had a pull-out sofa in the room, which was nice for sitting in the morning and evening, although we didn't use the bed itself. There is a refrigerator that is a decent size. We were able to put in a few things without removing the pricey items inside. Our cabin was about as far aft as you could go, and that was convenient to the dining room, but a 1,000 foot walk to the theater. The exercise was well received! Our cabin steward, Be, yes that's his name, was one of the best we have ever had. I never saw him without a smile and a laugh, and he kept the cabin pristine. We had a few conversations and a discussion about his home on Madagascar. He really added to our enjoyment on the trip. 5. Dining. We were assigned to early seating at the Black Crab. Dinner was at 6pm, and didn't really interfere with our port times, since it was dark by then. We had a table for 6 and were blessed with great table mates. Dinner was generally exceptional, with at least one miss. The grouper, tornedos of beef, parmesan were all restaurant quality and really enjoyable. There were some strange sides (whole roasted okra?) but in general as good as we found on the other major lines. I did have a bad meal one evening, but they swapped it out for the NY strip and that was fine. We generally ate in the dining room for lunch if it was open, and the food was some of the best on the cruise. We had the buffet on embarkation day and on both port days, and it was a typical shipboard buffet. The pizza was excellent, and there was ethnic (Indian) food at one station. Generally the pasta was good, but the food was better in the dining room. I also ate breakfast in the dining room most morning while the queen slept in, and it was very good. I heard people commenting about the zoo in the buffet, so it was nice to sit in a quiet environment with fresh, hot food and converse with other early risers. Quality was very good. 6. Specialty restaurant. We ate one meal (complimentary) in the steak house. It was very much like a high-end ala carte steakhouse experience on land. We both had the filet, which was well prepared and delicious, but the meal included only 1 side and a dessert. A salad would have been nice, but we didn't feel it was worth the price. However, the dessert made up for it! We both had the chocolate molten cake and it was very close to the best thing I have ever eaten in my life! Moist chocolate cake with a volcano of dark fudge erupting from the center alongside a large scoop of vanilla bean ice cream! In retrospect, we should have made reservations again just for the dessert! The fixed board meal is $47 per person and includes the side and dessert. No additional tips required, but drinks and other sides are not included and are a little expensive. We did get a bottle of Pelligrino to start the meal however. I think this is on a par with other cruise lines, but we still have a problem spending $100 when the food in the dining room is this good. 7. Entertainment. There was a production show every night of the cruise. This was a total surprise, but we didn't really miss the usual assortment of magicians, jugglers and comedians. The quality of the shows was 5 stars. Sometimes there was very little story in them, but the dancing, singing, costumes and general choreography were amazing! There were a lot of acrobatics in the shows, and some were Cirque quality. The energy level was off the charts and they were able to bring in audience participation at every show. We never missed one, and thoroughly enjoyed each and every performance and performer. On Italian night we were treated to the lead singers and they added an amazing tenor and contra-soprano that brought the house down. On our previous sailings with MSC, the entertainment was generally excellent, but this was a whole new level of quality and represented the best of our 75+ cruises. 8. The Divina. We were concerned that this was an 8 year old ship, but we shouldn't have been. She is beautiful and well laid out. The public spaces are extraordinary, and the pool areas really beautiful. Never a problem finding a deck chair or a bartender. They show movies on the deck and the screen is huge and bright and the sound system is stadium quality. The dining areas are beautiful and well-appointed, although a little tight getting around tables at meal time. I would never have guessed her age, and the level of maintenance was better than most cruises we have experienced. Casino, shopping and public areas were well designed and maintained, giving a level of luxury to the ship. We would not hesitate to sail on her again, and are now considering booking on one of the new mega-ships. 9. The crew. Our cruise director, whose name escapes me for some reason, was very professional and qualified. I called her the German Amazon - she was tall and liked to pile her hair up! I have no idea how many languages she spoke, but they were all accentless as far as I could tell. Every staff member we met was courteous and friendly, and as usual the dining room staff was exceptional. I've already mentioned our cabin steward, but I was greeted warmly by every other steward I passed in the hall. The captain was extremely approachable and we had a number of one-on-one conversations with him. His English was excellent, and he also speaks 6 languages - 5 fluently. He is from Sorrento, and we had a nice conversation about a little town an hour from there where we both had vacationed! Talk about a small world. Although the crew was the usual foreign mix and the officers were from all over, English was spoken by everyone and communication was never a problem. I would also rate the crew at 5 stars. 10. Ports. We only had 2 stops, Costa Maya and Ocean Cay. Costa Maya is a typical cruise built port with the ubiquitous shops, restaurants and bars. There are nice beaches here, but it's not really Mexico, but a cruise-themed version of it. Not our favorite port, but certainly not the worst either. Ocean Cay. We were the third MSC ship to dock at Ocean Cay, and there is still quite a bit of construction going on, although it did not impact our enjoyment of the island. There are a number of beaches, including a private one for Yacht Club passengers, and a family beach that seemed to attract the kiddos. We found a nice quiet area for ourselves, and had pre-rented an umbrella for $10 that was plenty big for the 2 of us. They had spaced "food trucks" around the island that served burgers, hot dogs and pasta salad. There were 3 I believe and all had the same menu. There was also a large buffet area in the center of the island with plenty of seating. The food was typical buffet, but cooked on the ship and brought ashore, so it did affect the quality and temperature of the offerings. The worst food of the cruise, but you could have walked back on to the ship for food at any time, so a small issue. Lots of bars, same prices as the ship and drink packages worked here also. The beach was white sand and beautiful. The water was crystal clear and Caribbean Blue, and 4 feet deep from the shore to the sand bar - at which point it dropped to 12 feet. That allowed for a lot of different water activities, and people were taking advantage of it. Most of the beaches surrounded a lagoon, and there was snorkeling off the ocean side with some small coral reefs available. We really enjoyed the stop here and MSC had done a great job of creating their own tropical paradise. 11. Passengers. I don't have an actual count, but I would guess the mix of passengers to be about 50% Americans, with a large mix of South American / Hispanic and a smaller number of Europeans. You definitely heard a lot of Spanish, but MSC is popular with a European crowd and the number of people who flew in for a 5 day cruise was amazing! I assume they spent time in Florida also, but we met a number of folks who were there just for the Divina. There were approximately 100 pre-school aged children on the ship. Most were in the camps and we never really saw much of them. They would arrive for the shows and watch politely and then march out together afterward. One evening we had a pre-show of the kids singing for about 15 minutes, and it was delightful! The camp counselors were in costume almost every time we saw them and the kids seemed to be having a great time. 12. Weather. We had really good weather most of the trip. There was some rain in Costa Maya, but generally lots of sun and warm temps - highs in the upper 70's and low 80's. Generally the seas were mild, although 2 of our dinner mates complained of movement. We never really felt anything, except walking down the corridor on occasion, and none of the shows were impacted. 13. Disembarkation. Here we go again. We were actually called for disembarkation at the exact time indicated on the colored luggage tags. Luggage had to be out by 2AM, and was gone by the time we went to breakfast at7. We left for the gangway on schedule, got off the ship, then entered the terminal under the control of the port again. A nightmare. Again, they were letting 20 people at a time go down to the customs/baggage area and the line in the corridor was 2 hours long. No reason for this. For some reason an officer took pity on us (we were at the end of the line) and escorted us to the elevator and straight down to baggage! I don't know why, but I would have married her if I wasn't already spoken for! We expected a crowd in baggage, but there was hardly anyone there! I have no idea why they limited the lines to the escalator. Anticipating and easy trip through the Global Entry kiosks, we were dismayed to find there were none. There were also 5 border agents processing 4,000 passports at the end of the queue. This is the worst process by a port we have ever encountered. It would give me serious pause about every sailing out of Miami again. 14. Cruise Critic Meet and Mingle. Since this is a CC review, I feel it incumbent on me to describe the M&M. We have been to a lot of them, and usually they are ok, but a little disorganized with a smattering of crew (usually the cruise director and some staff) and a few snacks and beverages in a too-small venue. We still go, but about 1/2 of them have been disappointing. MSC is trying to build business and sees CC as a major part of this strategy. We were placed into one of the largest lounges on the ship, there was a CC cake baked especially for the occasion, and every single staff officer was there - including the captain! Hors d'oeuvres were excellent and a variety of drinks prepared at the bar were available. Introductions were made and then the captain made an attempt to engage with every person in the room. More than that, he was very interested in our opinion of the ship, our previous sailings with both MSC and other lines, and actually took notes of our comments. I have to say it was the best M&M I have ever attended, and I strongly suggest all of my fellow CC members do so also! Read Less
Sail Date January 2020
Originally I chose this cruise for my adult daughter and I to enjoy a short cruise in the Yacht Club. But as things turned out she could not go and I changed my stateroom to a standard ADA inside cabin. I am a Black Card member and was ... Read More
Originally I chose this cruise for my adult daughter and I to enjoy a short cruise in the Yacht Club. But as things turned out she could not go and I changed my stateroom to a standard ADA inside cabin. I am a Black Card member and was paying for a Fantastica experience. I am not sure why but I never received some of the Black Card perks. No robes, no free gift, no chocolate ship, no chocolate covered strawberries and proscecca. I am not sure why I bothered to pay for a Fantastica Experience either since the only real perk was room service, which I never used. Lesson learned. It has been years since I booked a short cruise and now I remember why....packed with kids and young families. Too many passengers allowing their kids to run rampant without parental control, even in the Main Dining room. I do not feel the Maitre d' did a very good job of seat assignments. There should have been families with babies and small children seated in the same area. Instead they were spread all over the dining room. I was in an ADA cabin which should indicate that I had a disability. Mine is a mobility issue and need to use a scooter to get around. Logically I would think that a person with a handicap would be seated close to the entrance. I was assigned a table all the way in the back of the dining room by the kitchen entrance. To get there I had to traverse the length of the entire dining room. And to boot there was a large family at the table behind us with 6 restless kids who were jumping up and down and yelling during dinner with NO parental intervention.That did not make for a pleasant dining experience. I requested a table change. The next night we dined in the Butcher's Cut which was great except for the fact that when my cabinmate asked to change her salad because she did not care for the dressing on it the waiter told her they would have to charge for a different salad. Since when can't you send something back and have it replaced without additional charge? I found the staff in general to be snarky, unfriendly and stressed out. I found some of the passengers (American) to be the same way. When returning from Ocean Cay I was positioning my scooter to be able to board the elevator when it arrived and some woman who had been standing there waiting also must have thought I planned to cut in front of her. She started screaming at me about how just because I was disabled it didn't give me entitlement for a prime position on the elevator. I was shocked! #1 anyone with common courtesy would insist to allow a disabled person go ahead of them. I was an RN for nearly 40 years and ALWAYS helped the less abled. Guess she was just a rude person. As it turned out there was plenty of room for me on the elevator but I had no intention of riding in it with such a rude individual and just waited for the next one. What the heck? You're on vacation lady! When I sailed on the Divina two years ago I had a wonderful 7 night cruise. The food was really great, the entertainment spectacular and everyone tried their best to make the passengers happy. This time was such a disappointment! I traveled with someone who had never been on this line and it was kind of disappointing to encounter so many issues when I had been bragging this line up so much. There were situations after situations where excuses were constantly made for shortcomings in the dining room service. EX. ask for iced tea in the dining room at lunch and it is still not there after 30 minutes. Then the waiter gives you some lame excuse that it has to be brought from the buffet so you ask another assistant waiter and it is there in 2 minutes. Too much inconsistency. Menus were not the same. Too much cayenne in food that should not have it. But the breads, pizza and desserts remained exceptional. Ocean Cay was advertised for over a year to be open and was constantly pushed back month after month. I sailed on the Seaside last December and the island was supposed to be open by then. This time it was open. This was only the 3rd sailing going there. As it was we were unable to spend more than 2 hours there due to an incoming storm. I have no doubt that this will be a great beach place to spend the day eventually but it is really not ready yet. The computers on the island are not communicating properly with the system on the ship making for really long lines at the bars and coffee shops.I had the opportunity to speak with one of the construction foremen there about future plans for the island. When I asked him about the opening delay he told me that construction was never started on Ocean Cay until Spring 2019 so he had no idea why MSC would have been promoting it's opening LAST year. Really MSC? I am a cruise consultant and I have been excited to see MSC have great success in the USA market but they still have a very long way to go. In my opinion they need to employ more staff for their dining areas & do better training with their staff about attentiveness to details and customer service. That seems to be extremely lacking. I ran into a woman just down the corridor from me who incurred an injury right in front of the Guest Services area. The story she told me about her treatment was appalling and should never happen on a cruise ship. First off, this woman and her husband own a travel agency and both worked on a cruise line for 11 years. Regardless of this, she sustained an injury by getting her heel caught on the carpet and fell flat on her face. Not only did the staff not assist her one of them started arguing with her about her need for medical attention. I was under the impression that the Golden Rule in customer service is that the customer is ALWAYS right. In summery...I will never book another short cruise on this line. I must say I have had good experiences on a 7 day sailing on the Divina and on the Seaside. My next sailing will be on the Meraviglia for 12 days. I hope that is much improved! Read Less
Sail Date December 2019
We took an 11-day southern/eastern Caribbean cruise on the MSC Divina in November 2018... our first cruise on that line. On the whole the first experience was pretty good, so when we saw a 12-day southern/western Caribbean trip (with a ... Read More
We took an 11-day southern/eastern Caribbean cruise on the MSC Divina in November 2018... our first cruise on that line. On the whole the first experience was pretty good, so when we saw a 12-day southern/western Caribbean trip (with a stop at their new "Ocean Cay" private island) on the Divina for December 2019, we decided to go for it. It's interesting how you remember some things about a trip, and seem to block others out. I suppose one of the things I "blocked out" about MSC after the first trip (but I was immediately reminded of when making arrangements for the second trip) was the absolutely TERRIBLE experience with their telephone/internet reservations system. Frequent hour-plus waits on hold for an agent... who frequently would be ill-trained and sport a real attitude to boot. Their "back-office" reservation computer system is even worse... making frequent errors and even adding "mystery charges" to our reservation before our departure (which had been paid in full for months). I was forced to pay these charges (which were apparently added during a $0 cost cabin change a few days before departure) in order to get the e-tickets reissued with the new cabin in time for the trip. I've finally had to dispute the charges with the credit card company after our return... the MSC customer service folks on board the Divina couldn't figure it out either. I've been cruising for many years and have dealt directly with virtually all of the major cruise lines to make and maintain my reservations. On a scale of 0-to-10 in this regard, MSC rates about a -3 (and probably still falling). The info I have is that MSC is so difficult and time-consuming to deal with that many travel agents will refuse to even book their clients on MSC. Embarkation in Miami was similar to the previous cruise... right down to the excuse for late boarding due to a "late customs clearance" of the arriving ship earlier that day (with pre-printed signs in already place placing the blame on US Customs)... when in fact the ship had cleared customs and was disembarking arriving passengers before 7AM. MSC's Terminal F at Miami has somewhat less charm than your average bus station... especially when packed with standing-room-only passengers waiting for a "delayed" boarding. Claudia has some significant food sensitivities/allergies, so we took special care to complete MSC's "special needs form" a few months in advance of the trip, and even received a written confirmation that MSC had received it. An email from MSC advised us to contact the Maitre'd in the MDR (main dining room) on the first day of the cruise... which we did, and were assured that "everything will be fine" (MSC translation: "I don't care about your problem, just go away"). When we went to the first meal in the MDR, Claudia asked to see the special menu that we were told would be available (blank stares... crickets). When we pressed the issue and explained her food issues to the waiter and asked what they might suggest, his response was (wait for it)... "We have nothing here she can eat today... perhaps come back and try again tomorrow". Amazing. I spent that evening researching how we might cut our losses and just leave the cruise at our first port of call in Aruba. Here is where Cruise Critic indirectly saves our cruise. On the third day of our cruise, we had our Cruise Critic "Meet & Greet". Pretty much by chance, the International Host on our cruise, Roxanne Battistoni came over to us and asked how our cruise was going. We told her that things were not great... between being blown off by the folks in the MDR with regards to Claudia's dietary issues and the still unresolved mystery charges, I was still wondering when this vacation would be starting. Roxanne was genuinely concerned and sat down with us, taking the time to learn what was going on. She promised us that she would make things right, and that we should come back to the MDR for dinner that night (we had pretty much written them off after the "try again tomorrow" episode). Somehow Roxanne had moved heaven and earth, and suddenly the dining room and kitchen staff were on point and made some really innovative meals that Claudia really enjoyed. Roxanne continued to check in with us throughout the cruise to make sure that everything was still on track. Roxanne is definitely a "rock star" among the Divina's staff, and we hope she is recognized as such. Another star was Seebum Rajeev ("Rajeev", as he prefers to be called), our head waiter in the La Rossa dining room. Roxanne contacted Rajeev, and he carried the ball with regards to Claudia's dietary issues from there. Rajeev was truly amazing, and after he made the effort to fully understand her requirements and tastes, each night he would arrive with "off menu" dinners that were really spectacular and so much more that Claudia was expecting. The rest of us at the table were even a bit jealous, I suppose. All along, Rajeev had such a friendly and welcoming demeanor... we were always happy to see him. Rajeev is another "rock star" on the Divina. Beyond the fiascos with MSC reservations the initial dining room issues, this second trip on the Divina was otherwise pretty average. We like the general look, layout and "vibe" on the Divina, which was a major reason (other than the itinerary) that we booked this second cruise. The most recent cruise was a disappointment in some regards to the previous one... - The quality of the food on the recent cruise was generally down a notch or two as compared to the cruise a year ago. Some of the entrees in the MDR were literally inedible and had to be sent back. It's pretty apparent that their incentive is to "upsell" to the added cost "above menu" entrees in the MDR. I paid $21 extra in the MDR for a ribeye steak (which was actually very good) one night when the "standard" menu was filled with various unpronounceable third-world dishes. The buffet was about on par with last year. The pizza station in the buffet, which was pretty spectacular last year and was a real favorite of mine has taken a big hit. The variety and quality of the pizza is nothing like last year... pretty much just pepperoni and cheese pizzas, the latter sometimes garnished with pieces of leftover hot dog and even lettuce(???). Burned pizzas are put out on the line regardless, apparently in hopes that someone will eat them. Pass. - The entertainment is generally OK, although also not nearly as good as it was a year ago on the Divina. The evening shows were exactly the same ones presented during our cruise a year ago... mostly "tribute" shows to Michael Jackson, Queen, Frank Sinatra, etc. The productions are quirky... inexplicably combining acrobats, singers, dancers, baseball and basketball players and PG-rated strippers (among others). They very best part of the shows last year... the pranks pulled on the audience as they were entering the theater by the cruise director's staff... is now sadly gone. After some disappointments with MSC shore excursions on our trip last year, we elected to do our own thing this trip. Everything worked out OK with the the exception of one sailing/snorkeling trip on the "Octopus" in Aruba (I left a review somewhere on TripAdvisor about that). Generally though, the excursions we organize ourselves work out better than the ship's excursions. The Divina had apparently just completed a trans-Atlantic repositioning cruise prior to our trip on December 6th. On that trip a large percentage of the crew were reported to have been new and just starting their contracts, and the reviews for that trip are far from stellar. Additional crew were reported to be just joining the ship in Miami for our cruise, so it may be that some of the issues on our trip were due to the inexperience of the crew. It's hard to say. Read Less
Sail Date December 2019
MSC Divina Cruise, December 6, 2019 Quick thoughts: very beautiful ship, especially the atrium; poor food; very crowded ship with large unused rooms; great 1600 seat theater; mostly poor entertainment choices, but some notable ... Read More
MSC Divina Cruise, December 6, 2019 Quick thoughts: very beautiful ship, especially the atrium; poor food; very crowded ship with large unused rooms; great 1600 seat theater; mostly poor entertainment choices, but some notable exceptions; very smokey casino; excellent waiters and room steward, not much closet space for an eleven day cruise. Random Thoughts about basically inconsequential stuff: The Butter Challenge - butter served in little pouches that were nearly impossible to open with your fingers. Even the waiters couldn't figure them out until the last day. The Kleenex Revolt - cabins have built-in places for Kleenex packets, but there was no Kleenex. One rumour had it that the Yacht Club was hording Kleenex. Some people were ready to storm the yacht club with pitchforks and torches. Anger strikes deep. The Name That Song Game - the main theater presented all music like it was European opera. Imagine tributes to Queen and to Tina Turner, performed without guitars. It was difficult to recognize the songs. The opera arias were better, but they were done karaoke style. The singers warbled into the microphones - warbling is fine in a non-amplified theater, but it distorted the sound something awful when yelled into the sound system. Spot the Cigarette Smokers - any place close to the casino became smoke-filled. Half the casino was supposed to be smoke free. It was easy to spot the smokers after a theater performance; they descended on the next door casino and puffed away. It's enough to gag a maggot. Navigate the Papparozzi - formal nights had photographers everwhere you (didn't) look. The Deck Chair Scavenger Hunt - 4000 Passengers, 400 deck chairs. Good luck finding one. Caste System of India - if you pay enough for the yacht club, you get access to parts of the ship that the rest of us hoi polloi were denied. Sometimes the best route between places involved entering those holy of holies. On the private island, the YC people ride around in chauffered golf carts, while the rest of us walk. Caste System of Eastern Europe - if you get to the pool before breakfast, you get to mark a chair as occupied for the day. And if you get into a ten person hot tub, you glare at the seventh and eighth persons who want to join you. Just learn from the Europeans and spread out as much as you can, if you get the chance. Blind the Guy Behind You - if you want to record a performance, brighten your screen so that others around you see only your phone. Good stuff - the barman juggling show (get your seat early); a duo called Ameritalian was the best small group on the ship, too bad they performed right where the smoke rose from the casino; announcements were done in six languages, but there were very few announcements (good job, cruise director), the Cruise Critic Meet and Greet was well attended and a lot of fun (don't miss it); the ship plays grand opera music every time it leaves a port, which was stirring (I was reminded of the Ride of the Valkyries in the movie Apocalypse Now, but the Divina used an Italian opera song - too bad); the Ocean Cay private island is spectacular, it really mellowed out my negative attitude toward the Divina (recommendation - try swimming with the baby shark in the lagoon). Other: embarkation was terrible, we were there a little early but didn't get on board for four hours. The privileged people in the yacht club were treated better, being escorted through the crowds of waiting normals. Disembarkation was smooth and on-time. I would go again on this cruise. It comes down to poor food versus a beautiful ship and great private island. My decision will be based mostly on the price. But MSC has to promise to do a better job on the food. Read Less
Sail Date December 2019
We chose this cruise primarily to visit ocean cay and were not disappointed. We were one of the first ships to visit this little gem and I look forward to going again. The new construction look will soften as the plantings take root, and I ... Read More
We chose this cruise primarily to visit ocean cay and were not disappointed. We were one of the first ships to visit this little gem and I look forward to going again. The new construction look will soften as the plantings take root, and I expect the few bugs at some of the venues will be worked out quickly. The next time we go, I will be packing kites. The breezes are wonderful, ample room to fly without disturbing other guests. Lots of options for food. The spa area is nice, and I enjoyed a massage with the sound of the ocean and a nice breeze in a nice cabana. We enjoy the Divina a lot. This was our 6th cruise on her, and we have never been disappointed. One of our favorite parts is the duo Americanism. They have been on every cruise with us, and remembered my favorite songs which felt good. The food is not spectacular, but still very good. The wait staff is outstanding. We had the same waiter 3 cruises in a row. He remembered our names, and our preferences. The tables on either side of us were from Germany and France. Our waiter was from Indonesia. He greeted us all in our native languages with a great smile. We find the photo department to be a lot of fun. They are out and anxious to take pictures. We enjoy dressing up, and found them to be really good at their jobs, and we got some nice keepsakes. Can’t wait until our next time on the Divina! Read Less
Sail Date December 2019
This was a 20 night cruise Genoa/Miami commencing Nov 5., Cruising background. Celebrity x 6, HAL x 4, RCI x 3, Princess x 1, Carnival x 1. Countries cruised, Australia, New Zealand, New Guinea, Indonesia, USA, Canada, Caribbean, River ... Read More
This was a 20 night cruise Genoa/Miami commencing Nov 5., Cruising background. Celebrity x 6, HAL x 4, RCI x 3, Princess x 1, Carnival x 1. Countries cruised, Australia, New Zealand, New Guinea, Indonesia, USA, Canada, Caribbean, River cruises; Europe, USA, China, Australia. This was my first cruise as a solo cruiser due to being widowed in 2018 so it was a new experience for me. This cruise was chosen due to its itinerary and reasonable cost, including single supplement. This was a fly/cruise package from Australia which included 2 nights pre cruise in Milan and 2 nights post cruise South Beach Miami. We (me and my fellow Aussies) arrived Genoa mid afternoon after travelling by bus from Milan. Check went reasonably well even with a little confusion over where our passports were passed around but it got sorted soon enough. Immediately on entering Divina I was accosted (politely) by the usual up sellers. My package included the basic drink package and the sales person explained to me why I should upgrade. The basic drink package covered drinks (including, soda, water and coffee) to the value of 6 Euro. On looking at the drinks list there was very limited selection under that amount so I went for a 10 Euro/day upgrade. I'm not a big drinker but I do like a bit more variety 2 reds and 2 whites and 2 beers. The upgrade covered a large wine selection, quite a variety of beers and cocktails etc up to 10 Euros. Initial impressions of Divina were very good, lots of bling but too many mirrors which confused many. Swarovski(?) staicases, A bit OTT..Due to Divina's size it took me a little while to get orientated. First big disappointment was my cabin, more on that below. Next huge disappointment was the Main Dining Room experience. My group had early sitting at a table for 6 with 7 chairs. Our table was squeezed into an alcove in one corner of the dining room. In fact, all table in the dining room seemed to have been squeezed in. There was very little room for waiters to move around when serving or pouring drinks which made their job harder than it needed to be. The room ventilation (it was hard to tell if the aircon was on) was poor and it was very stuffy in our little alcove. A couple dining with us managed to score a move to another not so hot spot. The remainder, myself and two other Aussie blokes, could not get a move. The menu selections looked good on paper but what appeared in front of us was very mediocre. The chefs (?) must be on a tight budget as ingredients were minimal and not of great quality and never served hot. I'm guessing courses were plated well in advance of serving. On one occasion my appetiser of crumbed squid rings, served on a paper napkin on a plate, arrived cold. The cooking oil had been absorbed by the napkin and looked disgusting. I called the head waiter and showed him. He took it away and a few minutes later returned with a serving that was nice and hot, straight from the fryer. This was the only time I got a dish that was hot. Vegetables, was usually boiled to death broccoli or very sorry looking asparagus. Occasionally there some (few) green beans or peas. A few times I ordered some Italian dishes but these were just as disappointing as the rest mostly lacking in any intensity of flavour. If it wasn't for the good company of my dining mates, (one of whom was a retired chef and he was scathing of the food dished up) I would have dined in the buffet. The wait staff were stretched, there weren't enough of them for the number of diners. Serving times, from ordering to serving, were erratic but usually overlong and orders were mixed up. Poor Sweetie, that was our waitress's name. She was a sweetie but under too much pressure - she did her best. One sore point is water. Unless you have a drink package, expect to pay for water when dining. How cheap is MSC? Lunches and breakfast I usually alternated between the MDR and buffet. The MDR because I could sit and chat with other cruisers, and the buffet for its reasonable variety. Never had any problems finding somewhere to sit. There are many bars spread about the ship and the ones I tried had good service, and compared to most other cruises I've been on, reasonable coffee. Entertainment was so-so. No shows as such, more like small concerts usually of a classical nature, violinist, pianist, soprano and tenor. Some dancing. It appears this is the European style of entertainment. Towards the end of the cruise there was great excitement about a Queen tribute. Along with many others, we three made the effort to get a to the theatre on time to ensure we got a good seat, we did.It turned out to be the worst tribute show I have ever experienced. It was excruciating to watch. Canned music for a start (there is no ship band or orchestra). A lead singer who was not a patch on Freddie Mercury. It was hard to recognise some of the Queen hits as they were sung in an "operatic" style which did not work at all. Another song was accompanied by acrobats on ribbons from the ceiling. I don't get that at all. I eventually walked out in disgust. My two mates stayed till the end but said it didn't get any better. Evening entertainment usually lasted about 30 minutes including the six language intro by the cruise director. "That's all folks". Time for a rant. There is smoking in the casino at all times. Not only that, there was an atrium above the casino and smoke wafted up to a bar on the next deck which had a very good guitar playing and singing couple. It was a very popular bar and I would have liked to have spent time there but the smoke was too much for me. There was not much activity during sea days for me. There junior school level craft classes. There was trivia but not as regular as I would like and every question was asked in six languages. I read a few books from the very small library on the 6 sea days across the Atlantic.Dancing classes were popular. I could go on but I've said enough. I wont be cruising MSC again any time soon. Having said that, they do offer affordable cruising but you only get what you pay for, as the saying goes. As for immigration entering US at Puerto Rico, you can read about that in other reviews. It was a shambles. Read Less
Sail Date November 2019
We were to meet 2 couples from another country and have a celebration sail. First the bad... Unhelpful call center Had a complication pre-cruise. 10-15 calls (on hold 30-50 minutes each time) to courteous but unhelpful call ... Read More
We were to meet 2 couples from another country and have a celebration sail. First the bad... Unhelpful call center Had a complication pre-cruise. 10-15 calls (on hold 30-50 minutes each time) to courteous but unhelpful call center. Was told continuously to call back and ask for supervisor. I did to no avail. Dysfunctional website Tried solving via email online. Process online had a dead link. So no go. Tried checking in on website. Link inoperable Now the good... Received an email 2 weeks later resolving the main issue (charged $1900 for change in reservation that never happened). Received an email 2 days prior to sailing saying that we had been upgraded to yacht club status with a suite to die for. When we boarded we were amazed. Priority boarding and elevator usage. A butler met us and escorted us to our private yacht club area room. Concierge was exceptionally available and helpful. Lounge area and bar were convenient. Pool area was lovely. Private dining room was beautiful. Food was exceptional. Wait staff friendly and efficient. Would only recommend this line if you can secure yacht club status. Otherwise, public areas and dining areas were very crowded. Many languages spoken so hard to converse with new acquaintances, etc. Don’t know how we got so lucky, but now we’re spoiled! Read Less
Sail Date September 2019
We chose the Divina because it fit our schedule, and also because of the price. We did have some concerns about our first MSC cruise, and were advised by our travel agent to “keep an open mind” – something that we soon came to ... Read More
We chose the Divina because it fit our schedule, and also because of the price. We did have some concerns about our first MSC cruise, and were advised by our travel agent to “keep an open mind” – something that we soon came to understand. But despite some minor irritants, the overall cruise experience was nevertheless enjoyable. Embarkation in Marseilles: We chose to take the city bus to the port gate, and then rolled our suitcases to the dock. Although the route is straightforward, it might not be the best choice for the mobility-challenged, as it is a bit of a hike. Because MSC allows passengers to begin their cruise at a number of different Mediterranean ports, there are fewer people to process at each stop. The two-step check-in was painless – we were able to hand over our bags directly to be loaded onto a conveyor belt, then sat in the waiting area for a brief time before our number was called. Once we boarded, though, we had to run a gauntlet of staff members eager to “up sell” passengers with the usual drink, restaurant and spa offers – a practice that continued for the first few days of the cruise. Meals: I realize that food is subjective, and having taken almost a dozen cruises so far, we are usually quite satisfied with the on-board offerings. In terms of variety, quality, and presentation, we felt that the Divina fell short of expectations – although the meals in the main dining room did improve as the week progressed. For example, where other cruise lines offer “made-to-order” egg stations at breakfast, the choice on MSC seems to be from a tray of cooked eggs that looked less than appealing. And after witnessing the chaos in the buffet, we retreated to the Black Crab dining room where both buffet and à la carte breakfast is available during limited hours. We discovered – too late for us, alas – that hamburgers and similar fare are available in the sports bar at lunch. Stateroom: Our 11th deck stateroom (11084) was the highlight of the cruise, mainly because of the deep balcony complete with a lounger. The storage is adequate and the bed is comfortable; about the only quibble would be the small TV; however, we were delighted to discover that CNN was one of the available channels. Service: This is another area where MSC does not seem quite up to par. We did not meet our cabin attendant until the one and only time, half-way through the cruise, when he came to turn down the bed. There was no means to contact him with specific requests. When our toilet tissue supply ran dangerously low and our repeated calls to room service were met with a busy signal, we finally had to take matters into our own hands and proceed to raid a service cart near the other end of the hallway! I am not faulting the housekeeping staff as it appears to be a management issue. And as one other reviewer has mentioned, MSC seems to have done away with facial tissues in the bathroom – not a biggie, but an indication of either cost-cutting or lack of attention to detail. Front desk: I won’t go into detail here, other than to say that the folks at the front desk resolved to our satisfaction an issue relating to a group of young passengers who were the subject of a number of complaints. Itinerary: This cruise was port-intensive, with no sea days, which was just as well considering the number of passengers and their often loutish behavior. The ship was forced to skip Valencia because of an impending storm; when the captain announced - at dinner time – that the closing of the port meant a detour to Barcelona, a loud cheer resounded through the dining room (at least among the English speaking passengers – leaving others with puzzled looks until the announcement was read in one of the three or four remaining languages). Debarkation: This is an area where MSC really shines and a first for us. Passengers were provided with a briefing on the entire process, including how to fill out and attach luggage tags. Upon arrival at the port of Marseilles, passengers were divided into groups according to colors that corresponded to the luggage tags, then escorted to the exit by a crew member at the appropriate time. All things being equal, the cruise was a success. Would we sail MSC again? It will depend on a number of factors, but I think we might consider a different ship and itinerary, as the cruise line does provide good value – as long as one keeps an “open Read Less
Sail Date September 2019
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have ... Read More
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have collectively informed my opinion of our MSC experience. MSC is NOT for the American market share rather, this European line is clearly after the sustainability of the European market share. American products by and large, do not charge a consistently high price for the cruise and then, charge clients for water while on board. Yes... MSC does this. Not even Costa does this. We paid over 3k for our cruise (similar and consistent to what we have paid for with other products like RCCL, Costa, Princess etc.) but while on board the MSC product we were charged for water.... we were amazed, perplexed and terribly disappointed. Its also important to note -what MSC USA sold us was not what we experienced onboard. When we pointed out the discrepancies on board we were told to take it up with MSC USA when we got home. We did, they did nothing to satisfy or settle our issue. We purchased the Fantastica experience, were told drink packages were included - then they somehow were not included. When we argued they were - we were told we had to buy a drink package which we did for our two children (non alcoholic package) and 1 adult alcoholic package. Only to get on board and be told we shouldn't have done that in fact it was included in our package and when we asked to have the initial prepaid packages we purchased refunded they said - sorry it wasn't included... The only thing which we felt was consistent was the inconsistency between what was sold and what we expected to what we actually experienced onboard. Other things we felt were important to note. The excursions - expensive but of little to no substance; again, representing to us an imbalance between what we paid for and what we actually experienced. We purchased several excursions through MSC - and quickly spent MORE TIME transiting to the excursions than we actually did enjoying the place we were visiting. This happend to us in both Arles France and Portofino. In Arles, we spent 3 hours on a bus to experience the town for only an hour. While in Portofino, same things - we paid a fortune to go to Portofino and spent three hours transiting there only to spend an hour IN Portofino... Very little value for money. Similarly, MSC twice docked at a port which they charged a fee to go from the Port facility to the town.... We were left shaking our heads and again, having the experience of other lines, this was an anomaly we felt was important to note for others who are considering this line. The ship itself was clean, comparatively clean to other lines and with cabins which were much larger than the typical stateroom found on other lines. That was about the only two bonuses on this line. Our experience of the ship was in one word -- exhausting. Terribly overcrowded and with clearly overwhelmed staff who continually treated us with discourtesy and disregard. The staff appeared as exhausted of the overcrowded conditions as we were. This was consistent from the bar staff to the dinning staff -- totally overwhelmed and continually discourteous and seemed exhausted..... The common centers on the ship were jammed daily elbow to elbow with people and loud music - wasn't a quiet spot on the ship to be found... ever. The smoking is an experience not commonly found with American products, on European lines - smoking is everywhere and something we found terribly intrusive and distasteful. Imagine placing the ONLY soft serve ice cream station for kids on the ship in the smoking section of the ship... kids actually have to endure cigarette smoke while waiting for their ice cream (which was eventually closed down due to being broken). This careless disregard for children - alone, made us not want to return to this product... ever. We have sailed many ships (19 cruises to date) and several of those other European products. First time we were ever on a ship and product we couldn't wait to leave... first time. The cost of this product comparatively is similar to other lines - RCCL, Princess Holland America - but what you get for your money is wholly inconsistent and as a result, we could not in good conscience recommend this product, especially for families. While MSC is trying desperately to break into the American marketshare, we believe this is going to be extremely difficult as people with experiences such as ours, share our impressions with others. This was an honest and unbiased account of our experience. We hope it is taken seriously so the product may be improved for others going forward. For us, we will not use or recommend this product in the future. Read Less
Sail Date June 2019
People often ask what was my worst cruise and I answer I've never had a bad one. I can still say that after my mediocre experience cruising the Mediterranean from Rome (Civitavecchia) last week on MSC Divina. Had it not been for the ... Read More
People often ask what was my worst cruise and I answer I've never had a bad one. I can still say that after my mediocre experience cruising the Mediterranean from Rome (Civitavecchia) last week on MSC Divina. Had it not been for the complimentary balcony upgrade I would have given them a "Poor" rating. Overall it is a nice ship and most of the staff friendly with good entertainment. Nice workout facility and plenty to do on board. Unfortunately the food was barely a step above your local buffet restaurants, that included the sit down dinners. Perhaps that is why they were constantly walking through promoting the specialty restaurants while you were in the main restaurant or buffet. Quite often the hand sanitizer machines were empty, though the ship was mostly clean. The boarding process seemed a little informal without giving you much direction on what to do next. We were sent to our room where the door was opened and only one key card on the bed. We had to go to the reception desk to request the other card. We had to visit guest services a few times because promotions offered to us weren't made clear without having to ask for them repeatedly. Also the bedding configuration wasn't as requested. They corrected that before bedtime. The destinations were great, though sometimes difficult for people with mobility issues. You could always catch free or low cost shuttles outside the ship if you're willing and able to walk. Otherwise you may want to consider purchasing the shuttles provided by the ship. I've actually sailed this exact ship before from Miami years ago. Perhaps that is the difference. Maybe it's the European culture where iced tea is not served. I'm okay with that. But finding out the only free beverages are small cups of water from the ice machine, coffee, or hot tea didn't go over well compared to other cruises. They do have free juice from machines at breakfast. Our first dinner in the Black Crab restaurant was a bad experience when we asked for water and tea and the waitress explained there was a cost for it since they only served bottled water and hot tea (though canned ice tea was also available for purchase). Turns out I had some kind of promotion that made the bottled water and hot tea free at lunch or dinner in the restaurant. So that was fine. But it got worse. The first course I discovered hair in the food. They were very apologetic, asked for my room number, and gave us free sodas and wine with lunch or dinner the rest of the trip. I realize the hair thing is likely an isolated incident. And the free water is minor in the whole scheme of things. Vacations cost money. I suspect if MSC spent more time trying to please the customer rather than saving themselves money, it would have been a more pleasant journey. I am used to cruise ships nickel and dining you, but this time they seem to go to far. Read Less
Sail Date May 2019
We chose this cruise because we like to do long ones crossing the Atlantic. Unfortunately it was the first time we had such bad sea for 5 days. Our cabin was the very last one on our deck. 13223 stern. Wow every little swerve or move of ... Read More
We chose this cruise because we like to do long ones crossing the Atlantic. Unfortunately it was the first time we had such bad sea for 5 days. Our cabin was the very last one on our deck. 13223 stern. Wow every little swerve or move of the ship we felt. It was okay until we had very strong winds continuously 90 miles an hour for about 5 days. We had to be in the atrium as much as possible it was better. The food was very good not extraordinary but very good. The cabin service was excellent. The entertainment was very good at the theatre but the activities were not. I guess too many languages would have made it difficult to have too many different ones. The port presentations were excellent. Embarkation and deembarkation was terrible. A total mess no one to take charge in different situations it seemed there was no management to lead. We will cruise again with them as the prices for a crossing is excellent and the ship was super nice. Read Less
Sail Date March 2019
Family advised to try this cruise line. Everything went very smoothly getting on and off ship. The food was fantastic. Menu items included Mediterranean entries which made a great time to try something different and I was not ... Read More
Family advised to try this cruise line. Everything went very smoothly getting on and off ship. The food was fantastic. Menu items included Mediterranean entries which made a great time to try something different and I was not disappointed. Wait staff were very attentive to all our needs from the customer service to Wilfred our cabin attendant. All the staff were very friendly. Wally in entertainment kept us happy, Cahya and Kumar at our dinner table were the absolute best. The staff taking drink orders and the bartenders definatly kept us entertained. We had an absolutely wonderful time. The ship is beautiful and should definatly cruise this line again. Family members who cruised this line before highly recommend us to take this line and I'm so glad we did. The staff from the captain to the wait staff were all extremely friendly and would go out of their way to make our cruise the best. Thank you. Read Less
Sail Date February 2019
great service. poor and boring food. buffett food was thesame everyday, long lines trouble finding a place to sit. dinner in dining room. very poor choices, theyecpect you to pay for lobster tail, filet, which have been included in ... Read More
great service. poor and boring food. buffett food was thesame everyday, long lines trouble finding a place to sit. dinner in dining room. very poor choices, theyecpect you to pay for lobster tail, filet, which have been included in my other cruises. samething with ice cream they sell cones or sundays etc. it cost $ $ $ for manythings that have been included in past cruises. even room service has a charge. over 4,000 people long lines everywhere. including public bathrooms which were small and not nerally enough of them. Evening entertainment was good but the samedancers and singers each nite, which became boring after a while. We will NEVER cruise MSC again. most other people we talked to felt the same. no clocks in public places, on robes in the cabin. the staff were very hard working and very freindly. they are underpaid. i willstick with Carnival, princess or my favorite Holland American in the future. Read Less
Sail Date February 2019
The only good things on this ship were the shows in the theater and the Italian Specialty Restaurant for a fee. Food and service in the main dining room were terrible. Food was tasteless and cold. The description on the menu had nothing ... Read More
The only good things on this ship were the shows in the theater and the Italian Specialty Restaurant for a fee. Food and service in the main dining room were terrible. Food was tasteless and cold. The description on the menu had nothing to do with what was actually served. We had one waiter that didn't know what Iced Tea was.We missed the Opera performance because dinner service was very, very slow. Took about 2 1/2 hours for dinner. One day our excursion returned after the dining room closed, we were told to eat at the anytime dining, when we got there we were told that we had to eat at the Buffet because we hadn't made prior arrangements for the Anytime dining. The theater was not handicapped friendly. Two people in our group fell down the steps. Disembarkation was a nightmare, Took over three hours to get off the ship. Read Less
Sail Date February 2019
This was our second voyage on the Divina and our fourth MSC voyage so we knew what to expect. Unfortunately a number of minor issues, none of which would be a reason to forgo a trip, added up to a less-then-perfect cruise. Let me ... Read More
This was our second voyage on the Divina and our fourth MSC voyage so we knew what to expect. Unfortunately a number of minor issues, none of which would be a reason to forgo a trip, added up to a less-then-perfect cruise. Let me expand. The bathroom lighting was poor, the cabin drawers are short, the captions on the TV ( a very small Samsung located in an awkward corner) did not work, the excursions listed on the interactive system had dates from a month before, the Daily Planner listed items that were flat-out wrong or did not exist, and there was little or no help from the excursion staff if you wanted to tour on your own. In addition, the excursion descriptions would mention food or drinks that turned out not to be, a partition door on our deck was broken and banged all night (they did repair it when we asked), and our safe batteries were dead when we entered the cabin. As for "drinks on us," a better name might be "Drinks on us, if you can find us." Bar service in the dining room was so slow that if you did not order immediately on sitting down, you might get your cocktail with desert. There is much confusion on board as to the charge for tips when you get free drinks. The consensus seemed to be that tipping would be addded, however, we did not get any such charge. On the fourth day of the cruise, our captain informed us that an unusually high number of gastrointestinal problems had been reported and that anybody with symptoms should visit the medical office for a free evaluation. In other words, norovirus! The fear of any cruiser. We realized at that point we were trapped. There was nothing to do but wash our hands every five minutes. We were lucky. Neither my wife or I got sick and we did not hear anymore about it. When we arrived back in Miami for debarkation, things went south. For some reason, we were told, US Customs was delaying our departure. Our assigned time of 9:00AM was off by about 90 minutes! Soon, the color-coded system meant nothing. Everyone was pushing and trying to make their flights or connections. Some may have missed them for sure. We only made our 12Noon flight (arrival is 7AM) by 10 minutes! We can not blame MSC if indeed the problem was caused by Immigration, but the staff quickly went into hiding and the "canned announcement" was repeated every fifteen to twenty minutes. "We are working to expedite the process, please be patient." We have no way of knowing what was really happening, but perhaps the drug bust in Mexico the month before and our stop in Columbia had something to do with it? We saw drug-sniffing dogs aboard in Miami, and we have never encountered that before. So, bottom line. The irritants I mentioned, taken individually, would never dissuade me from booking on MSC. But, when they all added together on one cruise, they weigh a lot more. We loved the interaction with Europeans, South Americans and travelers from all over the world. Read Less
Sail Date February 2019
Bought this in May, with a $198 deposit, a Memorial day special with free drinks and balcony. We had a great cabin 8230 on Deck 8 without lifeboats blocking our view. We were also near the elevator that we would used late at night coming ... Read More
Bought this in May, with a $198 deposit, a Memorial day special with free drinks and balcony. We had a great cabin 8230 on Deck 8 without lifeboats blocking our view. We were also near the elevator that we would used late at night coming down from the Black and White Lounge. Transportation is not at problem from Fort Lauderdale and back from the Miami port. Cost is $38 for Uber or $20 per person with the shuttle one way. Just walk off the ship, the shuttle drivers are there with signs for FLL. We do not stay in Miami for I feel and like FLL.. more fun at the beach bars in Hollywood. MSC has a match points program with the other cruise lines so I was given all the great perks and also my cabin mate. I did not have one bad meal or service in the Black Crab. Even the buffet is excellent except some items that should be near the entrée are not. Best to scot out where everything is so you can hopefully have hot food. Entertainment was excellent even got to see an OPERA, This is my 3rd cruise with MSC and will continue to cruise with them... if the price is right. Only took one tour other one was on our own. Read Less
Sail Date January 2019
This was our first time sailing on MSC. Overall we were very satisfied with the cruise. The staff were all very friendly even when dealing with some not so friendly customers. We really liked the food, bars and "Drinks on us" ... Read More
This was our first time sailing on MSC. Overall we were very satisfied with the cruise. The staff were all very friendly even when dealing with some not so friendly customers. We really liked the food, bars and "Drinks on us" package was fine for us. The ship is beautiful. We did miss the outside areas since you cannot walk around the whole outside without coming in. Improvement in the cleanliness of the mens washroom. The ladies was fine and clean. Good value for our money. We liked the food and and the choices offered. Always had something we enjoyed. We are not big on entertainment, however, we enjoyed the shows we attended. Entertainment in the bars were exceptional. Getting on and off the ship was really easy. We walked off with our luggage. Enjoyed the ports but some islands are struggling to rebuild from the damage of hurricanes. I read some negative reviews, but overall we enjoyed the ship and the cruise. Read Less
Sail Date January 2019
My wife and I thoroughly enjoyed our 12 day adventure on the MSC Divina. The ship is amazing and the captain and crew were always there to answer questions and help make the trip enjoyable. The food is a mix of European and American ... Read More
My wife and I thoroughly enjoyed our 12 day adventure on the MSC Divina. The ship is amazing and the captain and crew were always there to answer questions and help make the trip enjoyable. The food is a mix of European and American fare. I think most normal people will find plenty to satisfy them. I actually witnessed many, many people finding plenty. We only took one ship sponsored excursion and that was a late addition to the excursion list. It was a simple bus trip was in Jamaica. It was to be a short ride from the port to Duns River Falls. This innocent little excursion was one of our only disappointments on the trip. The 10 minute bus ride took about 40 minutes as we stopped just outside the port to allow passengers to buy water shoes from a street vendor. We all presumed the vendor to be a relative of the guide. Anyway, truly a waste of our time but not really the fault of MSC. The entertainment throughout the ship was high quality and the theater shows were very high quality with professional talent, lights and sound crew. My wife and I would take early morning strolls and see the crew setting up the deck chairs. Very early in the day people would drape their 'issued orange room towels' over the chairs to claim them. Now it may be hours or hours-and-hours before anyone actually reappeared to use the chairs but no less the 'orange towels' kept anyone else from using them. I didn't really think this was a good solution for deck chair management. I mean could I drape an orange towel over buffet tables, casino machines, theater seats...NO. So why was this acceptable on the deck? Anyway, not sure how other ships handle this but a better solution must exist. Overall I do rate our cruise on the MSC Divina as Excellent. I would cruise both MSC and the Divina again without hesitation. Read Less
Sail Date January 2019
The divina is a beautiful ship! Spotless! The variety of food available was plentiful and quite the variety! the pizza was available all day whether breakfast,lunch, dinner, early or late snacks! the best at sea!! The ... Read More
The divina is a beautiful ship! Spotless! The variety of food available was plentiful and quite the variety! the pizza was available all day whether breakfast,lunch, dinner, early or late snacks! the best at sea!! The staircase was breath taking! the pools and hot tubs were clean and hot! The corridors were clean and no clutter to be found! the staff was great! The ship itself was breath taking! the cruise director and fellow crews were very friendly, we have made new friends as well! we left from miami, we were at sea for 3 days, went to bonaire which was such a beautiful place, the city tour was breath taking. we went to curaçao the following day which was beautiful as well. aruba's aloe tour was quite interesting. we were at sea the following day. we went to ocho rios and booked a sand and beach day it was amazing! we were suppose to be in the grand caymans the following day but the water was too rough and our captain felt it was unsafe to tender in. we were given another sea day. we had travelled to the caymans before so we were not that upset, we were fully refunded for the excursion that same morning as we had booked it through msc. we will definitely cruise with msc again! the coffee selection was great ! the cruise director and his team were fabulous! Read Less
Sail Date January 2019
MSC Divina Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness & Recreation 4.0 N/A
Family 4.0 3.7
Shore Excursions 4.0 N/A
Enrichment Activities 1.0 N/A
Service 4.0 3.6
Value for Money 4.0 N/A

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