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Sail Date: February 2019
great service. poor and boring food. buffett food was thesame everyday, long lines trouble finding a place to sit. dinner in dining room. very poor choices, theyecpect you to pay for lobster tail, filet, which have been included in ... Read More
great service. poor and boring food. buffett food was thesame everyday, long lines trouble finding a place to sit. dinner in dining room. very poor choices, theyecpect you to pay for lobster tail, filet, which have been included in my other cruises. samething with ice cream they sell cones or sundays etc. it cost $ $ $ for manythings that have been included in past cruises. even room service has a charge. over 4,000 people long lines everywhere. including public bathrooms which were small and not nerally enough of them. Evening entertainment was good but the samedancers and singers each nite, which became boring after a while. We will NEVER cruise MSC again. most other people we talked to felt the same. no clocks in public places, on robes in the cabin. the staff were very hard working and very freindly. they are underpaid. i willstick with Carnival, princess or my favorite Holland American in the future. Read Less
2 Helpful Votes
Sail Date: February 2019
Family advised to try this cruise line. Everything went very smoothly getting on and off ship. The food was fantastic. Menu items included Mediterranean entries which made a great time to try something different and I was not ... Read More
Family advised to try this cruise line. Everything went very smoothly getting on and off ship. The food was fantastic. Menu items included Mediterranean entries which made a great time to try something different and I was not disappointed. Wait staff were very attentive to all our needs from the customer service to Wilfred our cabin attendant. All the staff were very friendly. Wally in entertainment kept us happy, Cahya and Kumar at our dinner table were the absolute best. The staff taking drink orders and the bartenders definatly kept us entertained. We had an absolutely wonderful time. The ship is beautiful and should definatly cruise this line again. Family members who cruised this line before highly recommend us to take this line and I'm so glad we did. The staff from the captain to the wait staff were all extremely friendly and would go out of their way to make our cruise the best. Thank you. Read Less
2 Helpful Votes
Sail Date: February 2019
The only good things on this ship were the shows in the theater and the Italian Specialty Restaurant for a fee. Food and service in the main dining room were terrible. Food was tasteless and cold. The description on the menu had nothing ... Read More
The only good things on this ship were the shows in the theater and the Italian Specialty Restaurant for a fee. Food and service in the main dining room were terrible. Food was tasteless and cold. The description on the menu had nothing to do with what was actually served. We had one waiter that didn't know what Iced Tea was.We missed the Opera performance because dinner service was very, very slow. Took about 2 1/2 hours for dinner. One day our excursion returned after the dining room closed, we were told to eat at the anytime dining, when we got there we were told that we had to eat at the Buffet because we hadn't made prior arrangements for the Anytime dining. The theater was not handicapped friendly. Two people in our group fell down the steps. Disembarkation was a nightmare, Took over three hours to get off the ship. Read Less
1 Helpful Vote
Sail Date: February 2019
This was our second voyage on the Divina and our fourth MSC voyage so we knew what to expect. Unfortunately a number of minor issues, none of which would be a reason to forgo a trip, added up to a less-then-perfect cruise. Let me ... Read More
This was our second voyage on the Divina and our fourth MSC voyage so we knew what to expect. Unfortunately a number of minor issues, none of which would be a reason to forgo a trip, added up to a less-then-perfect cruise. Let me expand. The bathroom lighting was poor, the cabin drawers are short, the captions on the TV ( a very small Samsung located in an awkward corner) did not work, the excursions listed on the interactive system had dates from a month before, the Daily Planner listed items that were flat-out wrong or did not exist, and there was little or no help from the excursion staff if you wanted to tour on your own. In addition, the excursion descriptions would mention food or drinks that turned out not to be, a partition door on our deck was broken and banged all night (they did repair it when we asked), and our safe batteries were dead when we entered the cabin. As for "drinks on us," a better name might be "Drinks on us, if you can find us." Bar service in the dining room was so slow that if you did not order immediately on sitting down, you might get your cocktail with desert. There is much confusion on board as to the charge for tips when you get free drinks. The consensus seemed to be that tipping would be addded, however, we did not get any such charge. On the fourth day of the cruise, our captain informed us that an unusually high number of gastrointestinal problems had been reported and that anybody with symptoms should visit the medical office for a free evaluation. In other words, norovirus! The fear of any cruiser. We realized at that point we were trapped. There was nothing to do but wash our hands every five minutes. We were lucky. Neither my wife or I got sick and we did not hear anymore about it. When we arrived back in Miami for debarkation, things went south. For some reason, we were told, US Customs was delaying our departure. Our assigned time of 9:00AM was off by about 90 minutes! Soon, the color-coded system meant nothing. Everyone was pushing and trying to make their flights or connections. Some may have missed them for sure. We only made our 12Noon flight (arrival is 7AM) by 10 minutes! We can not blame MSC if indeed the problem was caused by Immigration, but the staff quickly went into hiding and the "canned announcement" was repeated every fifteen to twenty minutes. "We are working to expedite the process, please be patient." We have no way of knowing what was really happening, but perhaps the drug bust in Mexico the month before and our stop in Columbia had something to do with it? We saw drug-sniffing dogs aboard in Miami, and we have never encountered that before. So, bottom line. The irritants I mentioned, taken individually, would never dissuade me from booking on MSC. But, when they all added together on one cruise, they weigh a lot more. We loved the interaction with Europeans, South Americans and travelers from all over the world. Read Less
Sail Date: January 2019
This was our first time sailing on MSC. Overall we were very satisfied with the cruise. The staff were all very friendly even when dealing with some not so friendly customers. We really liked the food, bars and "Drinks on us" ... Read More
This was our first time sailing on MSC. Overall we were very satisfied with the cruise. The staff were all very friendly even when dealing with some not so friendly customers. We really liked the food, bars and "Drinks on us" package was fine for us. The ship is beautiful. We did miss the outside areas since you cannot walk around the whole outside without coming in. Improvement in the cleanliness of the mens washroom. The ladies was fine and clean. Good value for our money. We liked the food and and the choices offered. Always had something we enjoyed. We are not big on entertainment, however, we enjoyed the shows we attended. Entertainment in the bars were exceptional. Getting on and off the ship was really easy. We walked off with our luggage. Enjoyed the ports but some islands are struggling to rebuild from the damage of hurricanes. I read some negative reviews, but overall we enjoyed the ship and the cruise. Read Less
1 Helpful Vote
Sail Date: January 2019
Bought this in May, with a $198 deposit, a Memorial day special with free drinks and balcony. We had a great cabin 8230 on Deck 8 without lifeboats blocking our view. We were also near the elevator that we would used late at night coming ... Read More
Bought this in May, with a $198 deposit, a Memorial day special with free drinks and balcony. We had a great cabin 8230 on Deck 8 without lifeboats blocking our view. We were also near the elevator that we would used late at night coming down from the Black and White Lounge. Transportation is not at problem from Fort Lauderdale and back from the Miami port. Cost is $38 for Uber or $20 per person with the shuttle one way. Just walk off the ship, the shuttle drivers are there with signs for FLL. We do not stay in Miami for I feel and like FLL.. more fun at the beach bars in Hollywood. MSC has a match points program with the other cruise lines so I was given all the great perks and also my cabin mate. I did not have one bad meal or service in the Black Crab. Even the buffet is excellent except some items that should be near the entrée are not. Best to scot out where everything is so you can hopefully have hot food. Entertainment was excellent even got to see an OPERA, This is my 3rd cruise with MSC and will continue to cruise with them... if the price is right. Only took one tour other one was on our own. Read Less
Sail Date: January 2019
We chose this cruise because of the itinerary and price. This was our 6th cruise and the first time on MSC line. Getting onto the ship took about 45 min and we were allowed to go to our cabin right away. We were in 12253 which is a ... Read More
We chose this cruise because of the itinerary and price. This was our 6th cruise and the first time on MSC line. Getting onto the ship took about 45 min and we were allowed to go to our cabin right away. We were in 12253 which is a balcony/aft/port. Our steward Rubean greeted us right away and asked if we had any special requests. The cabin was clean with a nice size balcony and was serviced twice daily. The service was very good in the Black Crab for dinner and our servers Joebert and Robin were always attentive and efficient. While the food was good, it was not on par with other lines we've sailed on. Dinner was served promptly and never took longer than an hour from start to finish and food was always served hot. Trying to find a seat in the buffet for lunch on sea days was a challenge and dining times in the Black Crab (for lunch) were very limited (12-1:30) and only offered on sea days. The buffet had great fresh salad and fruits. The chilled soups served daily on the fruit bar were really good especially the Watermelon/Coconut. For the most part the Buffet offered the same food daily with minor changes. The servers at the buffet work very hard and clear tables asap. The entertainment in the Theater was really good especially the Tribute to Queen show. To get to the theater, you had to walk through the smokey Casino or go up and around by walking through the narrow cabin hallways. Finding a lounge chair on sea days was next to impossible as they were all"saved" with orange towels tied to them. Apparently everyone goes up early in the AM and grabs a chair for the day. If you are not an early riser, you are out of luck. Also, the bars by the pool get very busy. We read some negative reviews about the Europeans being rude and pushy but we did not find that to be the case. We met some couples from all over Europe that were quite friendly. The "Drinks on us" package was really a bonus. There was a limited selection but we researched and printed out what was included in advance. All you pay for is the 15% gratuity. Staff was good about letting you know what was or wasn't included as well. The running track is very hard to find and not much to speak of but if you go down to deck 7, you can walk either side of the ship with very little traffic. Public areas on the ship were kept clean and hand sanitizer was offered at both the Buffet and main Dining room. We chose "express" disembarkation and that was a total mess! We got down at 7:00 am and the line was all way down to the casino and coming back up the other side. There was no clear (roped off) defined line and people were cutting in front and not bothering to go down into the Casino and up and around. Read Less
1 Helpful Vote
Sail Date: January 2019
MSC Divina Elite Plus on Celebrity and our first cruise with MSC did the status match from Celebrity which made us Black status. Fantastica room 10233 extra large balcony sorry no pictures of it. Two lounge chairs and two regular ... Read More
MSC Divina Elite Plus on Celebrity and our first cruise with MSC did the status match from Celebrity which made us Black status. Fantastica room 10233 extra large balcony sorry no pictures of it. Two lounge chairs and two regular chairs with foot stole. Cruise director was great but shows lacking. Most of game show came right out of Royal Caribbean shows Quest, Newly Wed not so Newly Wed. Pros Food was great!!! great room service great. Loved the Buffet and the selection of food, Pizza was over the top good!!! Ate there everyday for breakfast and Lunch and several days for dinner. Staff went above and beyond. Drinks on Us was all needed as we're not heavy drinkers. Bed was a bit to firm and pillows to soft for us. Room steward was great as well, and guest service agent Leane was very helpfully and Osborne had special meal of eggplant made for me. I would differently cruise on the Divina again, we did book another cruise for next year Meraviglia from Miami to Germany 21 days in the Aurea Experience Cons Dining room service was not that great and very slow. We had Villa Rosea. I don't know if it was from having a table for 2 was the cause but the larger tables that came in behind us were served before us, we had to ask for water and rolls and it would take 30+ minutes to get it. We only ate there a few times. Also note I'm diabetic and when I asked for diet soda I was served regular soda with my drink. When in Cozumel our dinning room waiter told us we needed to give him a tip off the ship because he had to share his with others. He followed us around and kept asking for money!! I did report it and gave his name, I've never had that happen before on any ship. TV was very small and hard to see and not many channels to chose from another then CNN Future Cruise was very busy and with only 2 working it took forever, we had an appointment and was still over 1 hour to see him. My husband has to use a wheelchair sometimes and there were 2 large electric chairs blocking the hallway most of the time so we either had to fold his chair up and him walk past them or use the other elevators a long way from our home, I did complain about them but nothing was ever done about it. Read Less
Sail Date: January 2019
My wife and I thoroughly enjoyed our 12 day adventure on the MSC Divina. The ship is amazing and the captain and crew were always there to answer questions and help make the trip enjoyable. The food is a mix of European and American ... Read More
My wife and I thoroughly enjoyed our 12 day adventure on the MSC Divina. The ship is amazing and the captain and crew were always there to answer questions and help make the trip enjoyable. The food is a mix of European and American fare. I think most normal people will find plenty to satisfy them. I actually witnessed many, many people finding plenty. We only took one ship sponsored excursion and that was a late addition to the excursion list. It was a simple bus trip was in Jamaica. It was to be a short ride from the port to Duns River Falls. This innocent little excursion was one of our only disappointments on the trip. The 10 minute bus ride took about 40 minutes as we stopped just outside the port to allow passengers to buy water shoes from a street vendor. We all presumed the vendor to be a relative of the guide. Anyway, truly a waste of our time but not really the fault of MSC. The entertainment throughout the ship was high quality and the theater shows were very high quality with professional talent, lights and sound crew. My wife and I would take early morning strolls and see the crew setting up the deck chairs. Very early in the day people would drape their 'issued orange room towels' over the chairs to claim them. Now it may be hours or hours-and-hours before anyone actually reappeared to use the chairs but no less the 'orange towels' kept anyone else from using them. I didn't really think this was a good solution for deck chair management. I mean could I drape an orange towel over buffet tables, casino machines, theater seats...NO. So why was this acceptable on the deck? Anyway, not sure how other ships handle this but a better solution must exist. Overall I do rate our cruise on the MSC Divina as Excellent. I would cruise both MSC and the Divina again without hesitation. Read Less
Sail Date: January 2019
MOLD in the cabin bathroom, poor quality and improperly prepared food in the Dining Room and Buffet, filthy floors and tables in dining areas, Dining Room servers unable to set a table properly and generally unresponsive to guest requests, ... Read More
MOLD in the cabin bathroom, poor quality and improperly prepared food in the Dining Room and Buffet, filthy floors and tables in dining areas, Dining Room servers unable to set a table properly and generally unresponsive to guest requests, a "Drinks On Us" package that did not include some of the most basic drinks and mixes and required guests to pay a 15% gratuity on each drink over and above the gratuity paid for each day - a gratuity that several bartenders told us they never saw. Something that tasted like Tang being used as Orange Juice in Screwdrivers, running out of Club Soda before the final two days at sea and then trying to substitute bottled water, not having enough servers so they could offer and get mixed drinks in the Dining Room, not to mention their inability to even keep water glasses refilled. A Balcony Cabin where if you sat in a chair on the balcony you could not see the water since it has a metal wall instead of glass - CLEARLY should be advertised as Obstructed View. Common area Restrooms that are few and far between compared to other ships we have been in, and which are not cleaned often enough. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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