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44 MSC Cruises MSC Divina Cruise Reviews for Romantic Cruises to Caribbean - Eastern

We had a wonderful experience on the Divina. Our servers in the dining room were so fun and courteous that we only missed one night with them. They shared stories about their on board life as well a their homeland. We were I the Villa ... Read More
We had a wonderful experience on the Divina. Our servers in the dining room were so fun and courteous that we only missed one night with them. They shared stories about their on board life as well a their homeland. We were I the Villa Rossi MDR and our servers were Cosme and Eric. The food choices some nights were difficult to make. We booked a balcony Fantastica room and were pleasantly surprised by its spaciousness. We were very surprised that theroom was cleaned two times per day and the bed turned down at night - nice touch. We did not get the drink package and were more than okay having 12 drink tickets each. We could have whatever beer we wanted and they honored the tickets for frozen drinks. I have a lot of respect for the "abuse" the bar staff took from guests. A lot of guests were so impatient and unsympathetic towards the staff that it made me very sad. I pulled a few staff aside and gave then words of encouragement. MSC does need to hire more staff. We also appreciated the attempt by staff to control the lounge chair situation and removing towels after 30 minutes of non-use. The Divina is very clean and sparkly. What surprised us was how quiet the ship was at night. Compared to how many people were aboard, there was hardly anyone in the bars. We thought it would be loud and quite the party going on. We find it very relaxing. The entertainment staff went out of their way to entertain. They were always high energy and had a smile for you but weren't pushy to participate. I loved that you could get professional pictures taken with various backgrounds. The photographers were great and made you feel comfortable. Over all, we had an excellent time and would choose MSC again Read Less
Sail Date February 2019
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was ... Read More
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was plentiful, we were hesitant because people's reviews had made it seem like there was too much pasta on the menus, we found the opposite, the food was very tasty and the selections was great, they still need to work out a few kinks, in the black crab restaurant ( where we were assigned ) we had to wait for our coffee to accompany our desserts, but it seems like every cruise line is cutting staff and you don't get quite the prompt service that we expect. The itinerary was wonderful too, going to shore and coming back into the ship was painless and we loved the fact that the ship stayed longer in ports than most cruises we have taken, that was nice surprised. Another pleasant surprise was the entertainment in the theater, we enjoyed all of the shows, they did an amazing job and would certainly would do another MSC Cruise. Read Less
Sail Date January 2019
Best cruise value for balcony cabin including drink package. Service in the Black Crab Dining Room excellent. Our waiter and crew anticipated our needs before we asked. The food was selection was more Mediterranean than we've had on ... Read More
Best cruise value for balcony cabin including drink package. Service in the Black Crab Dining Room excellent. Our waiter and crew anticipated our needs before we asked. The food was selection was more Mediterranean than we've had on other ships but excellent options and we enjoyed trying a few new things. We tried the dining room for both breakfast and lunch as well and enjoyed the menu selection. Excellent pizza, salads, desserts, as well as hot and cold entrees were available in the buffet. The Bella drink package was wonderful. Instead of paying $12/drink, on this ship we were able to drink all day for $12 in tips. The shops were very nice, and the adults only Solarium area was the nicest I'd seen on any ship. Deck chairs were harder to find on sea days, however we learned to get out early and "save" our chairs just like everyone else did. the shows were wonderful and the excursions were great too. Read Less
Sail Date January 2019
MOLD in the cabin bathroom, poor quality and improperly prepared food in the Dining Room and Buffet, filthy floors and tables in dining areas, Dining Room servers unable to set a table properly and generally unresponsive to guest requests, ... Read More
MOLD in the cabin bathroom, poor quality and improperly prepared food in the Dining Room and Buffet, filthy floors and tables in dining areas, Dining Room servers unable to set a table properly and generally unresponsive to guest requests, a "Drinks On Us" package that did not include some of the most basic drinks and mixes and required guests to pay a 15% gratuity on each drink over and above the gratuity paid for each day - a gratuity that several bartenders told us they never saw. Something that tasted like Tang being used as Orange Juice in Screwdrivers, running out of Club Soda before the final two days at sea and then trying to substitute bottled water, not having enough servers so they could offer and get mixed drinks in the Dining Room, not to mention their inability to even keep water glasses refilled. A Balcony Cabin where if you sat in a chair on the balcony you could not see the water since it has a metal wall instead of glass - CLEARLY should be advertised as Obstructed View. Common area Restrooms that are few and far between compared to other ships we have been in, and which are not cleaned often enough. Read Less
Sail Date January 2019
After over a decade of cruising, we decided to try MSC Divina. Very disorganized crew. Late embarkation and disembarktion with no explanation. Lines for linking credit card to sea pass on ship. Only one customer service desk open. Bar ... Read More
After over a decade of cruising, we decided to try MSC Divina. Very disorganized crew. Late embarkation and disembarktion with no explanation. Lines for linking credit card to sea pass on ship. Only one customer service desk open. Bar service slow, rude staff, unless of course you are willing to tip an additional few dollars above the 15% already charged per drink. Those customers were catered to. Poor food selection, slow service from wait staff. Horrible problem with pushing and shoving of guests on this cruise, mostly from Europeans which was the overall consensus from most US and even some UK guests. Eataly steak house has no atmosphere and is nothing more than a pizza parlor with plastic chairs. Dining staff difficult to deal with to change dining time. Required multiple requests and standing in lines. MSC crushed a hard side suitcase with no responsibility taken by staff. Will not sail MSC again. Read Less
Sail Date January 2019
As a frequent cruiser with NCL, it was great to be able to receive a status match from MSC and be Black Card holders for our first cruise with their line. Black card holders get some great perks like sparkling wine & chocolate covered ... Read More
As a frequent cruiser with NCL, it was great to be able to receive a status match from MSC and be Black Card holders for our first cruise with their line. Black card holders get some great perks like sparkling wine & chocolate covered strawberries, a fruit bowl, chocolate ships, a free tasting menu in a specialty restaurant, a thermal hour in the spa, etc. Those little perks add much enjoyment to a cruise. Embarkation was a little slow, but that was our fault for not knowing how it works with MSC. As black card holders, you also get priority boarding, and we did not speak up, so we were in the wrong line. Next time we will know. Our first view of the ship was very impressive. It is quite beautiful, with loads of statuary and beautiful artwork on the walls. The main colors in the public ares are burgundy and silver, and it's very elegant. The crystal staircases are so pretty! We were able to go right to our cabin, and it wasn't even noon yet. The buffet was ready to serve lunch as soon as we boarded, and as we were leaving our room to go eat, we opened our door and our luggage was already there! Shocking! We have never gotten our cruise luggage that fast on either Carnival or NCL. The buffet was enormous, and they still give you a large platter for your food, unlike other lines that give small plates and no trays. We were quite surprised at the amount and variety of food, and there were different areas for Asian, Medditeranean, pizza, a carving station, varieties of cheeses and cold cuts, salad bars, and dessert bars. We prefer the dining room for all our meals, but the times we had to eat from the buffet due to our schedule, we were quite satisfied with the food. I just don't like to jockey for line position, fight for a turn at the beverages, and try finding a table until your food is cold when you finally find one. I would much prefer having someone bring me my food in a quieter and calmer atmosphere. We had second seating at the Black Crab restaurant. I wish all cruise lines used the "your time dining" that NCL uses. But we liked going in late as it worked better for our schedule. We sat at a table for eight all by ourselves for the entire week. Pretty funny. Our waiter and his assistant were quite nice, but uninterested. No pleasant small talk, no questions about our day, strictly business, get them in, get them out. They were polite and did smile, but I didn't feel the love like I have on other cruise lines. It seemed to be that way at all the bars as well. No one tries to make friends with the cruisers. In fact I felt like some of them bordered on rude. I was usually ignored until someone begrudgingly would ask me if I needed something. No dude, I'm standing here patiently waiting because I just like to crowd up to bars. HA. But the waitresses were sweet, and it was better to sit and let someone wait on me rather than try to get my own beverage. The food was OK. Most of the main dishes in the dining room were average. I truly didn't feel like I was eating gourmet food on the dining room at any time during the cruise except for the desserts. MSC has awesome desserts! I made sure to take advantage of their deliciousness! Took about five extra pounds of weight home, too. Sigh... I was kind of surprised that there were only two specialty restaurants on board. The shows were very good. All of the singers and dancers were fabulous. I am not a big fan of canned music, however, so that was a bit of a disappointment.. But the performers made up for it. The costumes were beautiful and the sound system was perfect, if maybe just a touch loud. The theater was quite comfortable, and there were clear views without poles in the way of your view like some cruise ships have. There was a problem with the steps, though. There were stairs down a flight, then a ramp, and then one more step down. I saw many people stumble on that single step, and I am betting there have been some serious injuries. They really should redesign that. The cruise director's staff would do some comic things while people were being seated. That made the waiting time fun. The pools were beautiful and there were quite a few hot tubs, but you could never get a deck chair. People would use these giant clips and beach towels to save seats and you would see many like that with no people in them. MSC needs to have a policy of moving stuff out if no one shows up in a certain amount of time, like I hear other cruise lines do. We like to play the slot machines, and there was a good variety of them in the casino. I don't understand why it is still acceptable to let people smoke in casinos but it still is, and that makes it a little hard on non-smokers. But there was an area that was less smoky and we kept to that side of the room for the most part. My favorite waitress worked in the casino. I wish I could remember her name. We don't usually do a whole lot of ship activities. I went to karaoke to sing one night, and that was pretty fun. Otherwise, we spent most of our free time on our balcony. It was heaven! We went to check out the bowling lane, the race car simulator, and the 4D Theater, but all those things are full of kids for the most part so we didn't use them. The bands in the bars were good. Most of the solo performers used backing tracks which we don't enjoy, so we did not frequent the musical acts. Plus we don't drink alcohol, so no reason to hang in bars. The ports were Antigua, St Kitts, Tortola, Guadeloupe, and St Maarten. They were all very beautiful in their own ways. Be advised, Guadeloupe is quite rainy, so bring a poncho on board! We took ship excursions in every port. They were all good. We took advantage of the laundry service, one large bag, 30 items for $20. It said that it would be done within 48 hours, but we got it back the next day! We also had reason to visit the medical facility, and they were very nice. We bought 5 of our photos for $60, which I think it a fair price. For another $10, they put our favorite photo on disc. I think that was a little excessive, but we wanted it so we could print it for our kids. We celebrated our 25th wedding anniversary on board, and went to the Eataly specialty restaurant for dinner. Now that was a gourmet meal! The food was amazing from start to finish. Our waiter Geraldo was really sweet and quite personable. Then they surprised us with a cake and Happy Anniversary sung by all the waiters to the tune of Happy Birthday. That was very cool! The shops were good, and there was quite a few of them. We were able to get all the little things we needed right there on board. Except for lip balm. They really should stock lip balm, lol. I got a great hat during the $10 extravaganza! lol Disembarkation was very very slow. It's so rude to have to be out of your cabin by 7:30am, and that was for Black Card holders, like that's a good thing or something.lol Luckily our flight did not leave until three, if it was around noon, we probably would have missed it. We hear Divina has had some recent drug busts among the crew, so that may have slowed things down, but also we were still in a government shut down, so that could have slowed customs down as well. I think they should have served coffee in the theater where we were waiting, that would have made it better. It took about two hours to clear the ship, and once they did, disembarkation went pretty smoothly. I like the way they sort the luggage for claiming in the terminal, that works out well. Over all I give the trip a B+, and I would definitely cruise with MSC again! Read Less
Sail Date January 2019
Our first time on MSC, but we have taken lots of cruises on other lines from Silversea to NCL We went with open minds, expecting a more Euro experience than RCCL or Celebrity. However, the greediness, rudeness & loudness of some ... Read More
Our first time on MSC, but we have taken lots of cruises on other lines from Silversea to NCL We went with open minds, expecting a more Euro experience than RCCL or Celebrity. However, the greediness, rudeness & loudness of some of the large groups of Europeans & Eastern Europeans was astounding, and we travel extensively through Europe regularly. This of course is not the fault of MSC, but beware if this is your first time. This was a back to back cruise, the first part was over Xmas, the second over New Year. The difference was noticeable, especially in the quality of food, for some bizarre reason. The Xmas part of the cruise had mainly good, sometimes very good food. The second part, in the same dining room( Villa Rossa) & with usually a very similar menu to the previous week, had mainly bad, sometimes very bad food! What could have happened? Had the executive chef fallen overboard!? The maitre d' shrugged off our question rather rudely. In fact we encountered rather abrupt rude service from several areas arounf the ship, including the bars where staff are seriously overworked, the excursions desk, where total indifference was present, & of course, Guest Services desk, where one hand didn't seem to know what the other hand was doing. Training is certainly required I feel. The highlight of the cruise( apart from the pizza & gelato!) was the lovely waiter in Villa Rossa, Anna Maria from Romania. If all staff could be like her then MSC would have no problems whatsoever. Our cabin steward( deck 12 aft) Ozzy from India was always helpful too. In short, good & bad from MSC but it could & should have been good & better! Read Less
Sail Date December 2018
Food quality in main dining room is excellent, Celebrrity, Viking River, Holland has American, RCL have nothing to brag about in comparison. New items daily and also standard always available staples like a juicy, cooked to order, too big ... Read More
Food quality in main dining room is excellent, Celebrrity, Viking River, Holland has American, RCL have nothing to brag about in comparison. New items daily and also standard always available staples like a juicy, cooked to order, too big NY strip steak. Prime rib truly was PRIME, not choice. Lobster tails are northern, not tropical. We ended up eating all three meals there, always superb. Cafeteria on deck 14 is good enough. Room, just big enough, in perfect repair and spotless, lots of storage. Bed, linens, pillows (offer a selection of types!) top of the line. HVAC system most effective (and quiet) of any we’ve experienced. Steward was very attentive. Decor, using deep purple as the foundation, not our taste, but it’s obvious a lot of attention went to coordinations. TV does not offer the most viewed US news channel, Fox, mostly CNN with continual snide, mean spirited comments about those they look down on. French channel news pretty much only level refuge. Wall Street Journal, US number one newspaper by far, not available on line. Ship has exceptional stabilizing, even with 10 foot seas and gusts over 25 knots, steady, smooth ride. Public areas are dazzling, and always spotless. Some bartenders are very skilled. All personable. Prompt waiter service. Pool area music and entertainment a far too loud for our tastes but there are quiet refuges in corners. Coffee blend is good but regular coffee weak especially for an Italian ship. Espresso, always available is good. We had an issue with an excursion, and customer service investigated and followed up professionally. Unlike other cruises did not see crew wiping railings. Noticed this because I had a cold which hoped not to spread. Hand sanitizers only by food service. I think many more should be placed. Fellow passengers are extremely geographically diverse, more so enemy than cruises originating in Europe. A delight of diversity. Price was influential in booking, and so was the service we received a few years prior when we treated our ten grandchild (+parents!) to western Caribbean cruise. Read Less
Sail Date December 2018
Title says it all. Price of this cruise was unbelievable. Ship was gorgeous. Balcony room at the rear of the ship was Fabulous. Food & service at our table in the black crab dining room was TERRIBLE! Take the cruise & eat at the ... Read More
Title says it all. Price of this cruise was unbelievable. Ship was gorgeous. Balcony room at the rear of the ship was Fabulous. Food & service at our table in the black crab dining room was TERRIBLE! Take the cruise & eat at the buffet. Service at Eataly was terrible and extremely SLOW so we went up to the pizza buffet & ate the exact same thing. The staff didn’t look like they enjoyed working on this ship. It was just a boring job to most. They need more Karaoke . They offered it only 3 times and each night it didn’t start until 10:30 or 11:00 PM which is way too late and then it only went for one hour. Many people signed up to sing but we’re not able to do so because of the time element. Incorporate Carnival’s use of Karaoke & do it everyday/ & 2-3 times a day at decent hours so everyone gets a chance. Read Less
Sail Date November 2018
I just want to give a shout out to George from Serbia who is a hair stylist on board He does amazing work and is so nice I encourage anyone who is thinking about getting their hair styled to go right ahead and do it! The ship is ... Read More
I just want to give a shout out to George from Serbia who is a hair stylist on board He does amazing work and is so nice I encourage anyone who is thinking about getting their hair styled to go right ahead and do it! The ship is elegant The entertainment at night was enjoyable The meals were not up to my standards although they did improve after day 3 I encourage everyone to try Eataly. It was a big birthday so we treated ourselves. Having eaten in the one in Manhattan several times I found the one on Divina superior in every way. The drink prices on board were very reasonable. My one criticism. Deck chairs! Not enough. It’s sad that people hog the chairs by putting their towels on them and then they disappear so those who actually want to use one can’t. This is not unique to MSC but I’d like to see reserved chairs like in days of old for a nominal fee. Read Less
Sail Date November 2018
This was our 4th time on the Divina, but our first time in Yacht Club. We had a wonderful cruise, met new friends, and have become completely spoiled by Yacht Club. The ship is beautiful and still looks brand new. We constantly saw crew ... Read More
This was our 4th time on the Divina, but our first time in Yacht Club. We had a wonderful cruise, met new friends, and have become completely spoiled by Yacht Club. The ship is beautiful and still looks brand new. We constantly saw crew members cleaning every inch of the ship. They also did some touch-up painting to the outside while the ship was docked in port at St. Thomas. This was the fastest embarkation we have ever experienced! As soon as we pulled up to the white tent, the dedicated Yacht Club porter took our luggage, the butler took our carry-on, escorted us through our very own security line, then took us to the Yacht Club waiting lounge where we were given champagne while the butler completed our check-in process. We were onboard the ship in less than 15 minutes (including the time we lounged in the waiting area). We ate the majority of our lunches and dinners in Le Muse. I was happy to see that both menus change daily. During lunch on sea days, the maitre d', Antonio, would make a different fresh made-to-order pasta dish each day which were all delicious! We ate most of our breakfasts at the One Pool bar area where they had fresh fruit, waffles, french toast, pancakes, sausage, bacon, potatoes, smoked salmon, a variety of breads and pastries, and made-to-order omelets. We did have dinner at Galaxy Restaurant twice during this cruise- all I can say is that lobster pasta and the lamb chops are sooo tasty. We spent a lot of our free time in the Top Sail lounge where there were always snacks available, a wonderful afternoon tea service, and live music in the evenings. The butlers that work the Top Sail lounge are so friendly and welcoming; they also introduced us to some new favorite drinks. Every time we sail with MSC, we enjoy ourselves more than the last time. The entire Yacht Club experience is, in my opinion, the best experience at sea for the price. My hubby has already said he would rather do 1 yacht club cruise instead of 2 cruises in a regular cabin. We will definitely be sailing in the Yacht Club again! Read Less
Sail Date December 2017
We chose this cruise for the Eastern Caribbean ports of call and the price. We booked a Fantastica Interior cabin, but we were complimentarily upgraded to a Fantastica Balcony cabin! Our first! If you haven't sailed with MSC before ... Read More
We chose this cruise for the Eastern Caribbean ports of call and the price. We booked a Fantastica Interior cabin, but we were complimentarily upgraded to a Fantastica Balcony cabin! Our first! If you haven't sailed with MSC before you select your cabin preference (interior, balcony, suite) and then you select your experience ( Bella, Fantastica, Aurea, Yacht Club etc.) Our Fantastica experience cam with some perks. 12 drink vouchers per person, free room service from 6 am until 11 pm, some classes for kids but we didn't bring any with us. Embarkation was fast and efficient. Our paperwork said to embark at 4:15 pm but we had an early flight so we went early. We were on the ship by 11:15 am, The buffet didn't start serving lunch until noon and the sports bar until 12:30. I found the food to be very good. Believe all the hype for the buffet pizza...so delicious! I loved the McCarthy salad at the sports bar, it has greens, avocado, bacon, chicken and a honey mustard dressing. The MDR was pretty good. One night when I ordered a scallop dish I was surprised when it had only 5 miniscule scallops the size of tic-tacs. Our service was ok in the MDR, we waited for our menus a few times in excess of 5 minutes. Those drinking flat water with dinner had to wait for refills. If you drank the sparkling water the left the liter bottle for refills. Our MDR servers ( for dinner) did not once place my napkin on my lap. They did do so at breakfast in the MDR. It's a little thing, but it makes me feel like I am on vacation. The ship is spectacular! It is elegant and welcoming with lots of little seating areas. The Swarovski Crystal staircases are stunning. I suggest getting your Gala night photos here. There are 2 Gala nights(formal) on a 7-night cruise. The entertainment is top notch. The entertainment staff are fun, friendly and get EVERYONE involved. This the best entertainment staff on the sea! Our cabin was beautiful! We loved our first balcony! If I were designing the space I would move the mirror which is at the foot of the bed to somewhere you could back up a foot or so to use for checking your outfit. The mirror is large but it is only about 10 inches or so away from the end of the bed so when you are trying to use the mirror you are almost on top of it. I would also allow for more than 10 inches between bed and wall. It was definitely wait your turn when hubby was going the opposite way. We loved our cabin location Cabin # 9160. We were right near the secret or not so secret elevator. So if you took it up to 14 you were at the buffet entrance. If you took it down to 6 you were at the Black Crab MDR entrance. It was right off the Atrium as well. We were worried there would be a lot of noise but it was great! We booked while on board and got some great perks: double voyagers club points, $200 instant OBC which they applied the next day, The cruise we booked is in the Yacht Club on December 8, 2018 and was one of the Voyagers Club distinctive cruises so we saved 20% off of our cruise and were given an additional $50 OBC per person on top of the $150 OBC offered. We are looking forward to trying the Yacht Club experience! My husband had a hard time getting a machine every time he went to the gym. There were a few out of order and they rest were all occupied at 6 am! That could be improved upon, for the number of guests aboard it was inadequate. Service was exceptional at times and sub-par at others. Our hot lava sone Bali massages were wonderful and 30% of on a port day. Please ask any questions you may have. All in al we loved it! The Cruise Critic Meet & Mingle was wonderful, there were 86 of us. The Captain and many of the Senior officers were present and were circulating, asking us about our experience so far and answering questions about Divina, MSC, and other MSC ships., there were complimentary hor dourves and cocktails. There was also a delicious cake and a group photo taken. It was sent to our cabin a keepsake a few days later. It was really nice! Read Less
Sail Date October 2017
Our experience on the MSC Divina was hit or miss for most of the week. It would have been nice to know about the "kids travel free" promotion before we booked because there were kids everywhere. Do not take this cruise if you ... Read More
Our experience on the MSC Divina was hit or miss for most of the week. It would have been nice to know about the "kids travel free" promotion before we booked because there were kids everywhere. Do not take this cruise if you want a relaxing, romantic vacation. There were kids running up and down the hallways, they would jump in front of you to order their (non alcoholic) drinks at the bars, race up and down the stairs, cut in front of you at the buffet, and hog every pool and hot tub on the ship. Parents would even bring their kids into the only "adults only" area of the ship to sit at the bar and take up precious deck chairs. There was no place to go to escape these kids! Besides the abundance of rude children on the boat, we had to contend with incompetent bar staff. It would be nice for all the bar staff to be aware of daily and ongoing specials. On more than one occasion, we would inquire about a special we had read about in the daily newsletter and the bartender would tell us he couldn't give us that special or it was only for a certain bar on the ship. Another time, my husband ordered a bucket of beer and the promotion said "buy 4, get the 5th beer free". He was charged for 5 beers and when he asked about the promotion that was displayed on the bar, the bartender had no idea what he was talking about. Another bartender reluctantly fixed the charge. Our room was nice and the attendant was quick to get us whatever we needed. Thankfully, there were no kids next door to us, but we could hear kids running up and down the hallways, screaming, every day. Where were their parents? The entertainment was top notch and probably the highlight of our cruise. Check out the Michael Jackson tribute on the last night. Michael Jackson is a hard performer to imitate, but the dancing was perfect. He lip synced the songs; there aren't too many performers who can sing AND dance like Michael Jackson. We purchased the restaurant package and ate at the Galaxy Disco restaurant, Eatly Steakhouse and Eatly Pizza. They were all amazing! It's well worth the expense. My husband had the best filet at Eatly Steakhouse that he has ever eaten - and he's a former restaurant manager at a steakhouse! The buffet food was above average. The desserts were always satisfying, particularly the eclairs. I think I ate a whole plate of coffee eclairs in one day. The coffee in the buffet was horrible. I liked the coffee in the restaurants better. We ate at the Black Crab restaurant for a few breakfasts and lunch. They were all good and the service was excellent. Our dinners in Villa Rosa were hit or miss. Sometimes our waitress, Anna, was on top of things, and other times she seemed slammed. She was always gracious and did her best to get us what we needed, but I think she got overwhelmed some nights. The excursions that we received were excellent, especially the catamaran cruise in St. Maarten. Since our flight home wasn't leaving Miami until 6 p.m., we decided to book an Everglades excursion. We put our bags at our door with a grey tag on them the night before disembarkation, as instructed. We arrived at the meeting point on the ship on time and followed our group to baggage claim. Only problem was our bags were not there! A few others in our group could not find their bags. After waiting for more than an hour, some in our group found their bags among the other color tags and boarded the tour bus with all the other people who had been waiting patiently for them. Unfortunately, we sent the bus on its way because we didn't want to hold up the others while we continued to look for our bags. About 15 minutes later, we found our bags against the wall, away from the baggage carousels. We filled out a claim form to get our $140 back for the excursion we missed, but were told we would have to call corporate office later to ask for a reimbursement. We'll see if we ever get that money back. The staff (non MSC) at the port said they rarely hear about people getting their money back for missed excursions due to delayed baggage. That's comforting. This was our 4th cruise, first time on MSC. It has been more than a decade since we last cruised. We typically travel to all-inclusive resorts when we visit the Caribbean. We like not having to worry about getting charged extra for ice cream, specialty coffee or drinks (alcohol and non-alcohol). It seemed like we had to bring our cruise ID card to everything so they could keep track of us and our charges. We don't have to worry about that at all-inclusive resorts. Yes, we don't get to visit multiple locations when we stay at a resort, but that's not the most important part for us anyway. We like the idea of paying one amount before we get there and not being nickeled and dimed every time we order something. I don't get the idea that MSC wants to compete with the all-inclusive resorts, but they should reduce the number of times a guest would need to pay for food, drinks or services over and above what they paid for before they boarded. With the abundance of all-inclusive vacations to choose from in the Caribbean, MSC would put themselves in front of the other cruise lines if they catered to those who enjoy a hassle-free vacation. Read Less
Sail Date June 2017
This was the first cruise for my husband and I. We are both in our 40's. We traveled with friends of ours who had cruised on this ship previously. I had read a lot of reviews before starting this trip, and it was quite a mixed bag, so ... Read More
This was the first cruise for my husband and I. We are both in our 40's. We traveled with friends of ours who had cruised on this ship previously. I had read a lot of reviews before starting this trip, and it was quite a mixed bag, so I wasn't really sure what to expect. I was pretty much prepared for anything. Overall, I would say it couldn't have turned out much better!!! Embarkation went fairly smoothly, although we had a different experience than most of the passengers since we were traveling with a disabled friend. This helped us avoid the lines, but also kept us from taking embarkation photos, which might have been nice to have as a memory of our journey. The ship was truly amazing. The decor was gorgeous, and throughout the cruise, the staff worked to keep everything clean so you could enjoy your time there. The Divina is really large, so it was a bit daunting for a first-timer, but with the help of the maps and wandering around quite a bit, it became fairly easy to navigate and get to where you wanted to be. Our interior cabin, 9175, was decently sized, clean, and in great condition. The food on the Divina was good, for the most part. The buffet allowed us to try many things, and I was really only disappointed in one. The desserts were great. The food doesn't vary a lot throughout the week, but with so many option to choose from, there's no need to eat the same thing each day if you don't want. Our dining room was The Black Crab. We were supposed to get early seating, but ended up with the late seating instead. I think this worked out better for us in the end, as we didn't have to rush from dinner to get to the show, so we could get decent seats. I will say that service in the Black Crab was pretty slow, but that's probably to be expected when you have to serve so many people all at once. Our servers, Brendo and Magdalena, did their best to make sure we had bread and water, and to try to hurry things up when they could. Sometimes there was some confusion, but it always got worked out. The food in the Black Crab was better than the buffet. The portions the first night were larger than we were expecting, but the other two nights we ate there, portions were much smaller. We also dined at the Sports Bar, where we found the food to be quite delicious. It got busier there as the week progressed, so get there early to really enjoy it. I truly enjoyed the shows put on by the Divina each evening. Like many people have said, the shows are somewhat similar in nature, as if there is a formula they have to follow. There's dancing, singing, acrobats, and a bit of humor. With cruisers from all over the world, perhaps this is the best solution. The dancers were all amazing, and I loved the different acrobatic acts immensely. I also enjoyed the different activities that went on throughout the week on the ship.The staff always seemed very high-energy and upbeat from early in the morning, to very late at night. Sasha especially was very friendly to us and always made us feel like we were family. We got to enjoy most of the dances at night. They had various venues around the ship so you could do the kind of dancing you wanted. No matter where we went, people were having a good time. I especially enjoyed the 70's party, where many people dressed for the occasion, and the white party, where everyone joined in on the fun and stayed up late partying. The pools and hottubs on the ship were nice, though we found it was best to go early, especially if you want a chair. At the infinity pool, a pipe broke the last day and we were unable to use it, so if you really want to experience something on the ship, don't put it off till the end, or you may not have the chance. I'm glad I did earlier in the week. The slide is fun, as well, even though there were mostly children using it. We did not book any excursions, and decided to just do our own thing on each island. In the Bahamas we took a taxi tour with a woman named Sharon. She did a great job telling us about the island and its people, and was very friendly. We drove around in less-well-to-do areas for part of the tour, so it was interesting seeing how some of the Bahamian people lived..We went to Fort Charlotte, had a drink at a local bar, checked out the John Watling's distillery, went to Fort Fincastle and Queen's staircase, and finally some time at Atlantis. We didn't get a lot of time at any one place, so it was a bit rushed, but we got to see a lot. And we had time afterwards to wander around and check things out at our own pace. In Puerto Rico we just walked around Old Town.There were a lot of interesting things to see everywhere, and we didn't even get around to doing everything we wanted. We especially enjoyed our time at Castillo San Felipe del Morro. The grounds are fascinating, and the views can't be beat. Everything around that area was worth checking out. We had lunch at Sanse Tapas Bar, where the food was incredible. In St. Maarten/Martin we wandered around on the beach in Philipsburg and the shops for a bit, then took a local bus to Marigot on the French side. We had lunch at L'Arhawak restaurant, where the crepes were amazing, and a nice outdoor seating area. Then we hiked up the hill to Fort Louis. There's not a lot to the fort, but the views from there are probably some of the best on the island. If you are LGBTQ, they have a meeting near the beginning of your cruise, where you can meet some of your fellow cruisers. We found a couple of cool people to hang around with during our time on the ship, and sometimes off-ship as well. I unfortunately missed the Cruise Critic meeting on the Divina, as I confused the day. I wish they would have had it on the first sea day, as doing it on the first port day was a bit overwhelming for a first time cruiser. Overall, I thoroughly enjoyed this cruise. The weather was great, the people (both staff and passengers) were pretty friendly, and the ship lived up to its hype. Sure, there were a few little bumps here and there, but I was expecting that. I had never really been interested in crusing before, but after my experience with the Divina, there might be another cruise in my near future!!! Read Less
Sail Date April 2017
My wife and I have sailed several different Caribbean itineraries over the years. We decided to give MSC a try primarily because of the low initial price, but we were also intrigued by the loyalty tier matching program they offer. Over ... Read More
My wife and I have sailed several different Caribbean itineraries over the years. We decided to give MSC a try primarily because of the low initial price, but we were also intrigued by the loyalty tier matching program they offer. Over all we could not have been happier with our experience. Sure there are some differences in how they do things compared to other lines and maybe they could make some slight improvements, but i could say that about any cruise we have taken. The way they do some things I like better too. We have never had better service and I have only felt that the service was equal on one previous cruise. We will most definitely be returning customers. Embarkation: Could not have been better. We are Black card members because we are Elite on Princess. There was no line for us. We were on the ship almost immediately. Disembarkation: Also very smooth. We always choose the walk off option, and we were off the ship in 45 minutes. The ship is absolutely beautiful. All of the common areas are bright and well appointed. The stairs of the central staircase look like they are filled with diamonds. She is also kept spotless. Our cabin was small, but very well appointed also. We were upgraded to a balcony which was a great and generous surprise. Some of the food in the main dining room was not what I expected. The portions were usually small and some of the dishes I just did not like. But the great thing was that I could always order something additional if I did not like my first choice or if I was still hungry. It worked out every time. We ate breakfast in the main dining room every morning, lunch at the buffet, and dinner in the main dining room. We did eat at the specialty steak house one evening and it was excellent. The variety shows in the main theater every evening are excellent. Even though they are not all in English we were very impressed with the level of talent. Service for us was excellent. Our dinner servers, cabin steward, and bar staff were as attentive, friendly, and efficient as any we have had anywhere. We did not purchase any excursions from the ship, so I cannot comment there. We enjoyed Puerto Rico because it was our first visit. Nassau and Grand Turk we had been to before. We prefer to stay on board and enjoy the quiet amenities of the ship while other folks are going shopping and being touristy so we were very happy. The European atmosphere is different, but we enjoyed it. We will be return cruisers with MSC. Read Less
Sail Date November 2016
We took advantage of the two for one promotion and were first timers with MSC (they had me at loyalty match!) and despite the reviews we had a great time. The ship was beautiful and clean, the crew was not overly assertive (fine by me) and ... Read More
We took advantage of the two for one promotion and were first timers with MSC (they had me at loyalty match!) and despite the reviews we had a great time. The ship was beautiful and clean, the crew was not overly assertive (fine by me) and being around so many other cultures was pretty cool. Getting on the ship was the easiest and quickest process in all of my years of cruising, it was remarkable! There were a few things I did miss after going on other cruise lines and that was the comedy shows, movies playing during the day by the pool and a bit more activity options during the day. Other than that, I don't really have any complaints, the food was very good especially in the buffet. The portions were a bit small in the dining room but I was never concerned about ever going hungry. Great value, love the loyalty match and their new private island that is coming in 2017 or 2018 Ocean Cay, don't let the reviews scare you. It was lovely. Read Less
Sail Date November 2016
Only our second cruise ever, chosen principally on price point and the revues of others. We booked early with a 2for1 deal. Flew American from Buffalo to Miami via Charlotte. Stayed at the Regency Miami airport because our flight got ... Read More
Only our second cruise ever, chosen principally on price point and the revues of others. We booked early with a 2for1 deal. Flew American from Buffalo to Miami via Charlotte. Stayed at the Regency Miami airport because our flight got in very late. We opted not to take the hotel shuttle but use Uber, so we lounged around the hotel pool until about 1. Uber to the cruise terminal was $12, You should have a very comprehensive address available for the driver, including street and terminal. Surprisingly it's very unusual for Uber drivers to go to the cruise terminal, also your driver may only speak Spanish, and may even be deaf. Anyway we were delivered to terminal F with only one minor hiccup. You need to remember small notes for tipping the luggage porters, luckily I was able to exchange a $10 for 2 $5's with another passenger, thanks again if you read this. Check in was straight forward, without any hiccups. We didn't go and swipe our credit card straight away but instead went to the casino to pick up our drinks vouchers. A very simple process, just stated our names, handed over one ship card and were handed back an envelope with our vouchers in it. A quick check and we were off exploring. We got our first drink, if you don't have a package the daily special cocktail at $6.95 is a good deal. Time to find our cabin, 10218. It was exactly as described, very clean with a huge balcony, plenty of room for 2 sun loungers if you want to go to the trouble of stealing them. Not actually worth it as the sun only penetrated as far as on a regular balcony. great view to starboard, amazing view forward, no view aft. We knew this was going to be the case. Moving on to the first night show, MSC you should move the start time up, there are a lot of introductions which take up a lot of time and it would be nice if the show ended by 8-30 for second seating guests. All the shows were excellent, our favorites were the pirates and Michael Jackson. Each show incorporated singing, dancing and tricks. but no 2 shows could be described as the same by any stretch of the imagination. Except for the first night there was time for a pre-dinner drink after each show. Next dinner, Villa Rossa, 2nd seating. Not sure how restaurants are allocated, the black crab does look nicer from the outside. You can only access the Villa Rossa via deck 7. MSC, table 887 felt crowded, guests chairs touched and the servers had to pass plates to guests rather than place them on the table. The menus were varied, there was always something new and interesting, lots of seafood, and the portions were just right, though we were always asked if anyone wanted more if you fancied being a glutton. The staff were always friendly, the only shame was there wasn't a sommelier to recommend a paired glass of wine with your entree. We had also been matched up with ideal table companions. MSC you need more hand sanitizers, 2 at every restaurant entrance plus one at every plate station in the buffet. And so to the buffet for breakfast next day, the best selection is at the front, the best seats at the back, make sure you select a hot plate. Toast is slow so do that first or don't bother. Don't hang around if you want your food hot when you get back to your table. They have HP sauce. We didn't bother with lunch, watching the waistline, but if you want to make up a plate of antipasti from the excellent selection at lunch, to have on your balcony with a G&T around 5, make sure you do it by 2 and pop it into your cabin's mini fridge. We stayed on the ship in Nassau, hit the beach in St Maarten and explored old San Juan in Puerto Rico. There's the usual pressure on sun loungers on sea days. Too many empty loungers with orange towels on them, MSC you need to police this better. The exclusive deck 16 solarium is a good idea, we'd definitely use that again. It is a real shame the garden bar is smoking, whether intentional or not it is effectively a smokers only bar which is a real shame. MSC you should make it smoke free it's too nice a spot to waste on smokers. Overall the cruise was a very enjoyable experience that we would gladly repeat. All the on board staff we very friendly, approachable and happy to chat. We chose self disembarkation, a bit of an early start but no problems here. Uber back to the airport was $20. Read Less
Sail Date November 2016
Having been fortunate enough to take several cruises on many different lines, I was excited to learn about a new line sailing from the US. MSC, has been around awhile, but not in our market. I researched the ship, which is stunning, and ... Read More
Having been fortunate enough to take several cruises on many different lines, I was excited to learn about a new line sailing from the US. MSC, has been around awhile, but not in our market. I researched the ship, which is stunning, and had very high hopes of what this line could offer. I looks as though they are trying to compete with the Higher end cruise line, Celebrity, etc... My friends, lemme tell ya, they got a looong way to go! The embarkation process, was fairly painless, and the when you enter the ship, it sure is impressive. However once we located our cabin, I was not %100 percent sure that it was ready, not entirely clean, and no robes, which I was told later were not available to us because we chose the fantastika experience. ( not so fantastika!) Our worst experience however was in the Villa Rosa Dining room where we had out nightly dinner. On the first evening our waiter, was completely unfamiliar with the menu, when I ordered a martini, he said "that's vodka in a champagne glass..right?" I immediately requested they send a bar service person to the table. The night continued, service was poor, had to keep asking to have water glassed filled, and that simple request could take up to ten minutes. We did not want to be "Those People", so we let it go that first night. However it never got better, it actually got worse, I spoke with the Maître d' and he said he would keep an eye on things. The next night we brought our own cocktails from the bar, ya know just to be safe, and then waited 45 minutes for an appetizer to be served, when we finally received our surf and turf, which is an additional charge on the main menu, it was like warm, and there was not drawn butter, nor was it offered. I actually chased down our waiters assistant and asked if there is supposed to be drawn butter with the surf and turf, and he said well, yes of course! I informed him that we did not receive it and he promised to get it immediately....10 minutes later when our butter arrived, our lobster is now cold...and tempers were hot! Did not wait around for desert, and again had a "chat" with the powers that be over the dining room. Suffice it to say that nothing changed at all during our dining experience, and I would like to think that most would agree, that the evening dining experience, is a big part of the whole cruising experience, and this one was, oh what's a popular word now...deplorable! I could go on, but I think you get the idea. Read Less
Sail Date October 2016
Well traveled couple. This was our 38th wedding anniversary. We originally chose this cruise ship on a last minute booking one week before departure. We are glad we did. PROS and CONS scale 1 to 5. There were some 10+ experiences and ... Read More
Well traveled couple. This was our 38th wedding anniversary. We originally chose this cruise ship on a last minute booking one week before departure. We are glad we did. PROS and CONS scale 1 to 5. There were some 10+ experiences and yes a few 2-3 experiences This is an international cruise ship with 50% of the guests from Europe, South America, England, Australia and Asia. Many were from Italy and Germany. The diversity of the guests definitely added to the flavor of the cruise as did the international crew. We made a lot of new friends. 5+ Beauty and design of the ship: 5+. Definitely Italian in design. The beauty of the art and photography of the La Dolce Vita attitude is throughout the ship. It is a visual time capsule of photos and art and architecture. Noise did not bounce from one venue to another. You could enjoy jazz in the Golden Lounge and not know anything else was going on in the ship ENTERTAINMENT 10+: the entertainment staff on this cruise was a 10+ We have sailed NCL and Celebrity but the entertainment, shows and music was the by far the best. We danced in the Black and White lounge until closing almost every night We cannot say enough about the entertainment staff and their fun craziness and themes. The shows were great and the lounge music superb. Where else can you go and see Italian Opera, a tribute to Queen and Michael Jackson in the same week MAIN DINING 3: a work in progress. We ate there 2 times. We had one very good meal and one left to be desired The Executive Chef Andreas knows there is work to do in both food and training. Our dinner partners at the table were a 10+ And made the meals quite enjoyable SPECIALTY DINING 4: we purchased the 4 dining experience package. The price was worth it. EATLY is well known in Rome and were represented very well in the Steakhouse and Italian restaurant. our last night at the Galaxy was excellent. By far the best Pizza ever tasted short of Naples is in the Cantina Da Bacco. Being from Philly I am very particular about my pizza! Buy the premium beverage package. Well worth it. It includes the specialty coffees at the Caffe and the gelato which is excellent We met the Hotel Director and his staff to voice some of our concerns. They were quite receptive. We did not encounter any rude crew members on our cruise. Some needed better training but we believe that wil improve. We will definitely cruise Divina and MSC again Read Less
Sail Date October 2016
We have cruised approx 20 times on several cruise lines. We are getting older now and plan to leave as little behind as possible, life is short so now we are taking care of ourselves and so since traveling is what we enjoy most we have ... Read More
We have cruised approx 20 times on several cruise lines. We are getting older now and plan to leave as little behind as possible, life is short so now we are taking care of ourselves and so since traveling is what we enjoy most we have started traveling more upscale. After having said this we chose this cruise because of the Yacht Club which was recommended by cruises.com. First 'upscale' cruise was a year ago on Celebrity Reflection and we had a suite and so will make some comparisons. Although nice comfortable modern we were disappointed in the size of our cabin. It was half the size of our suite on Reflection as was the bathroom. It was about the same size as regular cabins we had on our Norwegian cruises. I'll start with the negatives: The restaurant was on opposite side of ship and you had to walk outside a long way and through a smoke filled bar area with loud music and loud passengers. There was a view of a pool area with people in swimsuits they should not be in. Why they didn't at least pull the curtains down so we didn't have to see this I don't know. The view from special restaurant for suite club members was ocean and nothing else. Don't believe the "personal butler"hype. There was no unpacking of our suitcases we were not shown where things were in cabin and how things work. Shade was almost impossible to find on the yacht club deck. Entertainment was poor at best. Pros: Food and service excellent in restaurant. Must mention Michael (Italy) who was most professional and attentive. Loved the "Top Sail Lounge" Drinks great and always something nice to eat there. Personal escort on and off ship made us feel very special. Unlimited drinks was nice. Concierge was great. Special private entrance to spa. Nice quiet pool (small) and hot tubs. We examined the other parts of the ship and would plan to leave with our suitcases at first port and fly home if we were not in the yacht club. AWFUL crowded and the pool at back of ship had a strong odor of sewer. The Reflection was nice throughout the entire ship. It was full but there were always chairs to lounge in. Since we are an older couple I think this was more suited to us. MSC seemed more for younger people. I hope this helps you. Read Less
Sail Date September 2016
We have done over 20 cruises and loved this one.. I'm retired mid 60's and my wife is mid 50's and we traveled alone. Booking Divinia was done easily with a call to MSC. On our sailing on Sept 10, there were not many kids ... Read More
We have done over 20 cruises and loved this one.. I'm retired mid 60's and my wife is mid 50's and we traveled alone. Booking Divinia was done easily with a call to MSC. On our sailing on Sept 10, there were not many kids which for us was a plus School is in session. Deliberate planing always helps. Due to medical reasons, are we are not overly athletic and found pushing the elevator button to be enough work. Walking up the stairs was enough exercise for me; so we did not enter the gym. It did appear to be well equipped Therefor, I can't address these two aspects of this review. We turned over our luggage to a porter as soon as we got out of our cab that was $28 from Miami Airport. Our check-in and embark took about 45 min. total which was a nice surprise. Sadly our 2 bags were delivered about 2 hrs after we got to our room. This was not a big issue for us as we wanted to get a bite to eat and we had our swimming stuff in our carry-on. The cabin was a Standard Balcony and had just enough room to walk about slowly. The bed was firm double having 2 average pillows. There was a small bedside table on each side with a lamp, a small TV in a corner,a safe, a very small fridge stocked with liquor for a fee, water and soft drinks. On the wall in front of the bed is a full wall sized mirror so you could see the changes in your butt size each day after each day. The standard balcony had 2 aluminum chairs with one table that looked more like a footstool. As for drawer and shelf space, for us it was enough. That is just too subjective to rate.There was an occasional whiff of cigar smoke from one of our neighbors which is not legal outside the smoking room. Our cabin was always clean, small bathroom spotless, and our steward was very friendly and ready to meet any needs we had as did the rest of the staff. We had a 8:45 seating in the Black Crab which was not a good time for us but was my choice and fault . The Black Crab main dinning room food choices were nicely diverse, the wine list was good. Overall, the service there was not real hot. OK maybe, but one waiter was quite unprofessional. I supposed, because he was busy as the room was over crowded. I don't understand those reviewers that complane about a lack of food selection offered on the buffet tables We had no issue with selections and always were satisfied. Perhaps because they are lazy and don't explore the very crowded room to locate all of the available selections. Pizza, which my wife raved about, hotdogs and burgers were always available there because they are in demand and not as a cost cutting measure as some have suggested in their revues, Carved roast beef, fish,pork, poultry, hot veggies,tofu, tons of fresh fruits, American country dishes, internationally inspired dishes, tex/mex, pasta and a good selection of deserts par with most ships. Breakfast has plenty of good choices great coffee, with every fruit you can think of offered. The shear number of passengers made finding a seat in the buffet area a daunting task, yet possible We found both the 7:00 and 9:00 shows to be quite good with modern themes, lovely costumes pro dancing and the entertainment director very charming. We varied the time choice based on our activity. My favorite show was The Michael Jackson dedication show The drinks were good and plenty with our All Inclusive Package and we never felt service lacking at the bar. The lounges were comfortable and well appointed with about average entertainment with piano, guitar, singers and various combo groups, old favorite American songs, and I saw only one opera set. My CON was not enough areas for dancing to be available. The casino was wonderful with very helpful dealers and smoke free as is all common areas. Our big CON would be that a peace of our luggage was lost on the debarkation for a while but was located eventually. The pools are small considering the number of passengers, hot tubs were always in use, but we had no trouble finding one when we chose. There is a lack of bar service on the pool decks. MSC needs to hire more. Hint to MSC. There is ferocious competition for the lounge chairs starting at the crack of dawn. Also the pool area needed to be been kept clear of used cans, tumblers and nasty plates than it was. Calypso music on the pool deck once in a while would be nice.Hint to MSC Headquarters. The Sept 10 cruise departed from Miami with port calls in St. Maartin, San Jaun, Nassau with 3 wonderful days at sea to relax. If there had been no stops at all,it would have been fine with me. The Caribbean Sea along is pretty enough. We took no excursions because we have already done them before. and we didn't find them to be all that interesting for the cost. We did go to the Orient beach in St Maartin sharing a cab and found that to be reasonably priced where much to my disappointment, no nude sunbathers we there except me. All in all it was a wonderful cruise, the Divinia is a beautiful ship, lots of colours, windows and fast elevators. Most cruisers on this cruise were in the 40 - 70 age range but are also well represented by younger 30-40 ish. We loved it and would do it again in a heartbeat. Read Less
Sail Date September 2016
Hello interwebs, I hope this review will help qualm any fears you may have about cruising on the MSC Divina. A little about me so that you may relate or at least know where I am coming from. I am not your basic American traveler. I have ... Read More
Hello interwebs, I hope this review will help qualm any fears you may have about cruising on the MSC Divina. A little about me so that you may relate or at least know where I am coming from. I am not your basic American traveler. I have lived all over the world and even met my wife abroad. I am of average economic means. By this I mean when I go on vacation value is more important to me then having the best, finest, or most expensive vacation. I will not pick the cheapest option just because it is cheap, but I want to make sure my money is used in a good value. My wife is from Russia so her tastes sometimes are different from mine, but on this vacation we agreed 100% on it. This was my 3rd cruise. I have been on Carnival, Royal Caribbean, and now MSC. So now onto the trip. If you are interested on going on the MSC Divina like me your are probably skeptical because a number of factors. Before I booked this cruise I looked at other reviewers, where the ship will embark, and my perceived value of the cruise (meaning taking in factors like cost of extras, length, etc). We booked our cruise 6 months in advance in order to take advantage of paying of things little by little. Also there was a buy 1 get 1 cruise deal for a balcony they were offering at the time we looked. We looked at other cruise lines of course but for the bang for our buck we decided on MSC. Getting a balcony at that price was the way to go in my mind. Also for that price we were able to go on a relatively new ship. I have been on older ships that were alot more expensive and they did not compare to MSC. You could see and feel that the ship was new and was vigorously maintained. So for what we paid for just the balcony the ship it was a steal. We also considered the length and embarkation locations. We stopped at Philipsburg, St Maarten, San Juan, Puerto Rico, and Nassau Bahamas, and had about 3 days at sea. Our voyage was 8 days 7 nights. It was pretty long, but the cruise line did an excellent job keeping us entertained and fed. The excursions were great. I suggest doing the golden eagle Catamaran in st. Maarten if you can. It was the best. When I looked at other reviews most of them complained about the wait staff or that the food was not as good as other cruise lines. To that I laugh. I look at it like this....unless you paid a ton of money for the yacht club then for the money you paid the food is fine. It was not the best food I have ever had, but everything I got in the dinning hall was great. My wife had some dishes that she commented that she would cook differently, but she was satisfied after every meal. A lot other people complained about the portions in the dinner hall area. To that I say, if after dinner you are still hungry, go to the buffet. It is open pretty late and you can always get the pizza. The Pizza was literally the best i have ever had. The wait staff was on the go 100% off the time and didn't have time to be around every table at every minute. Also the style is more of a European restaurant. If you have never been to Europe it is a lot different then the US. But if you get the attention of your waiter he will be happy to help you with what ever you need. I read about people not having enough water...and that happened to us at one time, but we just asked the waiter for more water and he got us water immediately. So to summarize about the food and wait staff, understand if you are coming from America, this isn't going to be like Applebees or Chilis. The food is way better for 1, but the waiters are not going to be at your beckoning call. They have 6 - 8 other tables they are working on and need more time and patience. The food is fine for what you pay for and there are always options. And lastly people complain about the buffet. Get over yourself!!!! There are 4000+ people on the ship. All of whom must eat. So get in a line load up your plate and get on with your day. Secret I found was to eat in the back of the buffet area. You get a very good view and not a lot of people dine back there. The entertainment was the very best. The shows are made and produced in house and they do a very good job. Also the bartenders are super cool and the entertainment team does a good job. I like playing the games in the ship when it was too hot to be up on deck. They were very fun and the best part was meeting other passengers. We met a lot of the bartenders as I frequented the bar a lot. I did find that if you get a drink in the casino the glass is smaller then if you get a drink up on deck. I had a drink 18 voucher drink package and that seemed to work for me. I ran out towards the end of the cruise so i paid for some on board. I would suggest if you are like me and a heavy drinker, but don't have the means for unlimited you get a few drink packages. My wife and I had a 18 drink voucher a piece, also we got the 7 bottles of wine package with our dinner meal. (the house wine option) a water package, the bon voyage package which was just a bottle of wine, and a bottle of champagne. If i was to do it again i would get 1 more beer packages just to have while i was walking around so i could save me mixed drinks for later. The bartenders where nice but remember they don't make rules about anything. They are there to serve you drinks, and they are held accountable to what you present them. So if they think you aren't supposed to get something you want (based on your voucher) just go to reception or ask for the manager. They are willing and able to help you. Plus for everyone English is not their first language. SO please don't be an ugly american and say things like "Is it that hard for you to understand?" in some cases it might be. So to not be too long winded I am going to summarize and end here. In summary I believe it is up to you to make the best of your vacation. No one is going to stop that except you. The people on the ship are friendly, but doing a job. It is not up to them to make your cruise perfect. They will help in this en-devour but it is up to you to make the most of your time there. For me the food was great, the entertainment was great, and the wait staff/ entertainment team was amazing. I suggest if you go on this cruise be prepared to experience cultural differences. For example overweight dudes in speedos. Not just 1 or 2 but too many. But you can do like i did and laugh about it or complain. You can eat the food they have to offer. Some of which you know you have never heard of in your life and eat and be marry or complain about every little thing that isn't like "at home". It is a very international cruise line, so be open to differences, be prepared to not understand everyone in the room, but just take it for what it is and enjoy yourself. You can always stay home if you don't want an adventure. Read Less
Sail Date September 2016
Their service was phenomenal. People went out of the way to make sure we got what we needed when we wanted it. I liked that they had a Cruise Critic meet up automatically scheduled and listened to everyone's individual comments. As ... Read More
Their service was phenomenal. People went out of the way to make sure we got what we needed when we wanted it. I liked that they had a Cruise Critic meet up automatically scheduled and listened to everyone's individual comments. As soon as someone mentioned they had a problem, the asst. Cruise Director immediately called in Department Heads to hear the comments and address the problems. We were in a balcony room in June and an interior cabin in September and both were very spacious with a lot of storage space. I liked all the different activities (arts and crafts every day, dance lessons, etc.) that were scheduled. The shows were phenomenal and better than any other cruise we were on. We really enjoyed this cruise and it was the second time we were on this ship since June. We hope to sail on it again when it comes out of dry dock so we can see what changes were made. We will definitely sail on this ship again and can't wait for the new ship to arrive next year! Read Less
Sail Date September 2016
I initially chose this cruise because of the price. I wasn't familiar with MSC, and couldn't believe the price was for a 7 day cruise with a balcony cabin. Did some research and even though the reviews by some cruisers were a ... Read More
I initially chose this cruise because of the price. I wasn't familiar with MSC, and couldn't believe the price was for a 7 day cruise with a balcony cabin. Did some research and even though the reviews by some cruisers were a mixed bag, I decided to give it a shot. So glad I did! It's a beautiful ship, the cabins and service were great and food was plentiful and yummy. Pros: Cruise documents were sent via email, customer service (via email and phone) was very good, website offered many options to pre-purchase drink packages and other services, embarkation took less than 15 minutes from start to finish (even though we boarded ahead of our scheduled time), all cabins were ready by 230pm, cabins were very nice, lots of storage, beds comfy, house keeping was very good, food in dining room was good, several theme nights in dining room that didn't require evening wear, buffet food was very good with plenty of variety, ship was beautiful, staff friendly, public areas were georgous and well maintained, entertainment was outstanding, ports were nice, disembarkation went smoothly and quickly. Things to consider: Due to the huge number of passengers, everyone's luggage cannot be sorted and delivered at the same time. Pack a small carry-on accordingly. Ours wasn't delivered until 7 or 8 pm, which wasn't a big deal to us since dress code (dining room) for that night was casual and we had toiletries in our carry-on. Not every couple can have a table for two by a window. We had very nice dining buddies and enjoyed their company all week at various venues on the ship. Serving sizes in the dining room are not what most Americans are accustomed to. If you want larger portions, ask for two entrees, or head up to the buffet after dinner with some room in your tummy to partake in all the yumminess. I'd encourage anyone who puts a lot of value in reviews to check out the roll call and something other than posts by chronic complainers on other websites. One poster claimed that announcements and instructions were all in Italian. That was not the case on our cruise. All announcements were made in English first. This is an award winning ship. There are many regular cruisers who have repeatedly sailed on this ship and have great things to say about it. These folks have a wealth of information to share! Helpful info: There's great savings and convenience in pre-purchasing packages for Internet and beverages. You can google search drink menus and prices to compare before you purchase. For the most generous pours, get your drinks from the bars near the pool area. We used pre-purchased vouchers and noticed the glasswear/drink sizes in the lounges was much smaller for the same price. Slots were generous and mornings at sea offered $3 in free credits per person for one hour (take your roomies cruise card if they're sleeping in and get an additional $3 credit). Cabin lights won't come on unless you insert your key card in the slot on the cabin wall by the door. There's a ton of storage space under the bed. Best time to use the gym is after 130 pm. (Distance may not be measured in miles on the machines!) Grab a beverage and go to the dinner buffet between 530-545pm to get a window table in the middle of the two buffets, near the "today's specials" area. Most dinner entrees are not served until 6pm. By 615 those who were in a big hurry to eat are seated and the lines are minimal. There are great views from the tables in the back of the ship at the very end of the buffet, especially at breakfast. Try to get there by 930 am for the best experience. We went ashore in Saint Martin to spend a few hours on the beach and briefly at the other ports to use the free wifi to check email and buy t-shirts, but we preferred to stay onboard and enjoy the ship while in port. There's a Walgreens across from the first port of call if you need to buy toiletries. To my knowledge, these items weren't available for purchase on the ship. Don't skip the shows! When filling out the customs form, list all your purchases on the back of the slip. The last night of the cruise, put your luggage in the hallway BEFORE you get undressed for the evening. Lastly, we were completely disembarked and headed for the airport by 745am. Our flight didn't leave FLL until 430pm. Will book an earlier flight next time! Don't leave home without: A large, insulated beverage holder and travel mug. Trust me, you'll need these. Extra swim wear, flip flops for the pool (the deck floor gets scorching hot), and clips to hold your beach towel on the chair. It can get very breezy by the outdoor pools. Serious anti-humidity hair products (unless you can wear a hat or a pony tail). This was a great cruise and we can't wait to go again! Note: We didn't participate in the activities. We went ashore at each port, but didn't purchase cruise excursions. Read Less
Sail Date September 2016
This is our 2nd time on Divina, we booked a 2 for 1 balcony and were upgraded to the yacht club about a month before sailing. The yacht club was quite and experience, there is not hustle and bustle, you are very relaxed with plenty of ... Read More
This is our 2nd time on Divina, we booked a 2 for 1 balcony and were upgraded to the yacht club about a month before sailing. The yacht club was quite and experience, there is not hustle and bustle, you are very relaxed with plenty of space, we have never had this kind of treatment as we always stay inside or balcony, We were greeted at dock by our butler who escorted us to the yacht club lounge, we had Champagne and snacks, The yacht club is a ship inside a ship, we had a beautiful pool and bar, with small buffet daily. @ hot tubs, tons of chairs with no crowds ever, our lounge area was the best, this area sat above the bridge with tons of windows, nice seating, a bar and food and snacks until 2 am. We ventured away from yacht club and spend time around the ship, Divina is one of the prettiest ships we have been on in 15 cruises, Very clean, beautiful public areas. Buffet areas were crowded and chaotic, no organization of lines people just seen to cut in and out as needed. Food selection was great in the buffet area. Several great hang out clubs and music at night, you will find an area you like from disco to a library. Divina does lack a large children's water park area but does have a slide. Shows were good according to everyone we met, we personally did not do the shows because we have done them so many times on past cruises. Service was good, don't be fooled by all the reviews you read about bad food and rude staff, the cruise is what you make of it, is there some food that does not taste good, sure, but there is plenty of food so you wont have a problem finding a great meal, staff has been great to us. I guess some people expect to be pampered and fed lobster every meal, the staff works very hard and are not your personal servants. All in all the cruise was a 10 for us, we are looking for ward to going back and traveling with them again Read Less
Sail Date September 2016
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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