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6 MSC Cruises MSC Divina Luxury Cruise Reviews

What I liked on MSC was the entertainment (although there were not a lot of costume changes in the shows) the variety was nice. It was eclectic and circus-like. My favorite was the guy who did flips in the air and landed on a narrow bar. ... Read More
What I liked on MSC was the entertainment (although there were not a lot of costume changes in the shows) the variety was nice. It was eclectic and circus-like. My favorite was the guy who did flips in the air and landed on a narrow bar. I also liked the interior design, the color schemes, carpet, art, and interior of the ship, it was very beautiful. My personal trainer, Jacques was great as well. But overall, I am sorry to say I was very disappointed so I want to explain why I would not take another MSC cruise. I worked on Celebrity cruise line for 2 years as an acupuncturist from 2004-2006 and I have also been on Princess, NCL, and Carnival. I hate to say it but MSC was the worst line of the 5 lines I have been on. Here's why: I purchased the cruise directly from MSC. Due to poor customer service (having to wait over 30 minutes on hold before anyone answered (numerous times), no one responding to emails sent from the company website etc) I cancelled the trip. I wanted this itinerary because it went to Columbia (and I could not find another line with dates that worked for us) and I had never been there before so my father purchased the cruise from Expedia. I had trouble getting my $198 deposit refund. I had to place several calls and emails about it. We also had trouble getting our boarding passes. Our check in time was late so we missed the boat safety drill. Then the notice for the second drill came so late we didn't know about it and missed that too. We felt the overall organization of the cruise was poor. I purchased shore excursions in advance and I was charged twice for the one for Aruba for all 3 of us. That also took me many attempts to get refunded. At first only 2 tickets were refunded and then the third one was refunded on another credit card statement even though they were all purchased together at the same time. In Jamaica I wanted to go to Blue Hole but it was not offered so I purchased it from an outside shore excursion group. In Columbia I wanted to do the hop on hop off bus tour but it wasn't an option until literally the night before we got there, we had a flyer on our doors. I was disappointed that I overpaid by using another tour company because it was not available on the cruise website. The Panama excursion choices were not available until right before the cruise and the descriptions barely told us anything about the trip. In Cozumel our snorkel excursion was cancelled due to the rainy weather. We were able to get on another tour (in German in French which we don't speak) and I had to pay full price for it despite the fact that I prepaid for the snorkel trip and got a discount, It was not my fault the weather was bad and our trip was cancelled but the shore excursion department would not give me the discounted rate from the on board price like I got for the snorkel trip because I paid for it before we boarded the ship. I also purchased a photo package in advance before boarding. It turns out the family eating dinner with us also pre- purchased the same package. We both were under the impression from the marketing materials we got from MSC that we were getting both 10 prints AND 10 digital files but on board they insisted it was only 10 prints. It's odd that we both thought the same thing. There must be a mistake on the website or the printed advertisement that is not consistent with what the ship is actually offering. So I prepaid and purchased the 10 photos for $80 because the advertisement lured me in by promising me 70% OFF of on board prices. Then when we were on board they offered 15 photos for $99. This is a MUCH better deal but they would not let me upgrade to the better package. This was misleading and unfair. I don't think any other company would have done that! -- Refused to allow customer to use purchase towards a better deal. What happened to the customer is always right? This was lousy customer service! I wanted to pay the difference and get the better promotion but they said no. Why burn a bridge for $19? The printed photos were anyway going to recycling, there is literally no financial loss to the ship to give us the extra 5 photos and make us happy and take an additional $19. It's literally a win-win but the ship was not able to accommodate, bend, or compromise. What a shame. I pre-purchased spa treatments and personal trainer (at the same time for my father and myself). When I came to the spa to make my appointments they only had record of my personal trainer payments and not our 6 spa treatments. I had to wait for the spa manager to contact reception to try to find the proof of payment. One day there was a time change so people came to their spa appointments an hour late. Instead of rescheduling them they bumped people who were on time. My dad was frustrated that his treatment started over half an hour later that it was scheduled. I spent over $114 for the internet plan (before boarding) for 5 devices and the data we were given only lasted a few days. This is more than I pay for a month of internet at home with unlimited use. So the majority of the trip we could not use internet. Most people use social media to upload vacation photos and it would behoove the company to give better plans with more data because it's free advertisement for the cruise-line. But the company seems too near-sighted to even see the big picture that they are jeopardizing long term gains for short term gains. The 4D movie and bowling and car simulator package was a rip off. Very glad I didn't buy it. The bowling had 2 lanes, a tiny ball and was not like real bowling, the movies were 5 minutes long, and the car was not a big deal to warrant such a high price tag. There were very long lines for the buffet and also for getting off the ship. Never seen such lines on a cruise in my life and I have been on over 200 cruises. The food was overall bland and lacked variety. Would have liked lox for breakfast, but I never saw it offered. Our waiter at night kept making mistakes every night, bringing people the wrong dish, and so many things. We overheard another table complaining to the restaurant manager so my dad said it was happening with us too. We were happy to see that steps were made to correct this and the service improved immediately. We got the drink package and were told different things at different bars on the ship. One bar said that the drink I wanted (BBC) was not included so I paid $9.95 for it, then I went to another bar and they took my drink voucher and the receipt said the drink price was $8.50 but there was no charge for me because of my drink plan. People on board were not operating from the same rule board, it's as if they had no company/brand training. The line was consistently inconsistent. I did not see any Friday night Sabbath services scheduled for the Jewish passengers but there were daily AA meetings and regular LGBT and singles meetings. In general, there were way TOO many inconsistencies and poor customer service and disappointments which is why I will not be a return customer. I hope this helps you with quality control and to improve your service so that you have more repeat business and do not lose potential clients like me. On their Facebook page many people wrote it was the worst cruise line they have been on and that they were disappointed by the service etc. There was no option to give a star rating and I suspect their high ratings were paid for. We spent over $1,800 on board but will not be back, unless it's for a FREE cruise! Read Less
Sail Date December 2018
The ship was very crowded and full of rude people pushing and crowding the elevators which were very slow. The food buffet was like watching roller derby at a bad Golden Corral. The service in the dining room was excellent, but the food ... Read More
The ship was very crowded and full of rude people pushing and crowding the elevators which were very slow. The food buffet was like watching roller derby at a bad Golden Corral. The service in the dining room was excellent, but the food was well below average quality. It looked like warmed over microwave dinners. No live music in the shows at night, all recorded music! Only one band on the ship that played from 10:45 PM till late. Nothing to do during the daytime but listen to recorded music in Aqua Park. Two shows in Italian only opera style. The lack of hand hygiene and hand washing enforcement was evident by many people sick with respiratory infections. The toilets were not working when we docked in Miami the last day of the cruise. I have been on excellent cruises with another brand for many years, the only reason I went on MSC was to meet friends who already booked. Read Less
Sail Date January 2018
While on another cruise, my aunt and I saw this ship at a port. It had the same name as my aunt. We did some research and it appeared that this was an extremely luxurious European cruise line, We decided to take a cruise on this ship. ... Read More
While on another cruise, my aunt and I saw this ship at a port. It had the same name as my aunt. We did some research and it appeared that this was an extremely luxurious European cruise line, We decided to take a cruise on this ship. We booked a cruise out of Miami for 12 days of Central America. Neither of us had been to any of the countries to be visited. The embarkation process was very smooth, no lines, and it went very quickly. The staff on the cruise need to be trained on how to smile, not scowl, and how to make people feel welcome. Don't expect a warm welcome with flutes of champagne. The food was mediocre at best, both in the buffet and in the dining room. Eating for the first week in the buffet was like taking your life in your hands, people were rude and pushy. I had a plate pushed into by back at least twice. In the dining room, you pay extra for shrimp cocktail, lobster and steak or filet mignon steak dinners. The decor is old, tired and worn out, save for the crystal staircase. The carpet in the hallways is starting to become threadbare. If you're outside, don't count on having drinks delivered to you. Spent 3 days outside on the deck overlooking the pool and never once had anyone ask if I wanted a drink, let alone bringing around pre-made drinks as I've experienced on other cruises. This cruise line sells itself on being luxurious but was far from it. DON'T BOOK!!! Read Less
Sail Date January 2018
It was our 4th cruise on MSC Divina in a row. My experience is still outstanding. Embarkation was a little bit slow, but the ship was full. The food is excellent, but a little bit difficult for American passengers, because on an ... Read More
It was our 4th cruise on MSC Divina in a row. My experience is still outstanding. Embarkation was a little bit slow, but the ship was full. The food is excellent, but a little bit difficult for American passengers, because on an Italian ship, the word "food" means a little bit more than hamburger, hot dog and steak. Excellent choice of European and Italian choices. Our dedicated restaurant was the Villa Rosa. At the first diner, the service was extremely slow, so we got a glass of wine as a little compensation for the long waiting time. After the first diner, everything was fine. If someone didn't like the ordered food, they always offered to serve something else to see everyone happy. The only negative experience I had is the show in the theatre. First of all, everything is the same in every year. After 4 years, I expected to see something new than before. They have only 2 vegas-style shows in a 7 days cruise (The Mask and The Treasure Island), and 2 music shows (Michael Jackson and The Queen). They have 3 nights, where nothing interesting happens in the theatre (Staff introduction "show", etc). Of course, it depends on personal expectations, but I would like to see a bit more show on board - and not exactly the same in every year. Prices on board are average (but the duty free is really cheap). They always have some promotions or sale prices, when the price is really bargain. Casino also had happy hours in the mornings, when they give free $3 casino credit for everyone. I recommend for everyone to read the daily program "newspaper", delivered to every stateroom during dining time. The promotions, special prices are in the paper. We didn't go for a shore excursions sold by the ship. We arranged by our own for less price (and less crowd). If you disembark by tender boat, that could be really slow, but if you have a prepaid excursions, they give you a priority ticket. Divina has 2 formal night, but some of the cruisers don't want to dress up. That's OK for me if someone doesn't want to wear a tuxedo or an evening dress, but at least give the respect the others. I saw a russian guy came to the gale evening in a flip flop and in a swimming brief ONLY - and nobody told him to go and dress up... The photoshop is pretty expensive. $10-$25 per picture and usually they take 4-5 pictures per family per shoot. They have a prepaid photo offer, which is $95 and you have 100 photos in any size for this price. We got all of the 100 pictures for $95 - the value (as per the ship's price list) was around $900-$1000, so I seriously recommend for everyone to prepay this - it worths the money! Disembark in Miami was fast and easy. We had an early flight so they simply changed our disembark time without a question. Read Less
Sail Date December 2016
This was my 55th cruise and my husband's 51st cruise. We have sailed on all the major lines multiple times, and on some lines that no longer exist. For the past 15 years we have pretty much only sailed in suites. We chose this ... Read More
This was my 55th cruise and my husband's 51st cruise. We have sailed on all the major lines multiple times, and on some lines that no longer exist. For the past 15 years we have pretty much only sailed in suites. We chose this cruise for the itinerary and after reading reviews decided that we would go Yacht Club. At the time we booked the only cabins available were the larger YC2 with no balcony on deck 12 or the smaller YC1 on deck 15. We went with the smaller cabin YC1. It was more the size of a standard balcony, but was luxuriously appointed. The bed was the most comfortable I have ever had and we will be out buying a new Memory Foam mattress next week after the comfort we had on MSC. We flew into Miami the day before and stayed at the Miami Airport Marriott. We got a pretty good deal on the room with a breakfast package. The room was small, overlooked the A/C units, but the furniture and carpets had been updated. The food in the hotel restaurant was good, but lacking in choices, especially for dinner. The lobby was like Grand Central Station. It was always crowded and noisy. There were several groups staying there. While our stay was OK, we decided we would never stay there again. Around 11am we checked out and got a taxi to the MSC Divina. Our driver pulled up right in front of the Yacht Club tent and a porter immediately took the bags out of the trunk and handed them over to Luis Cuenca who was in full butler regalia. Luis put new tags on the bags, checked our paperwork and whisked us inside the building. He insisted on taking our carry on bags. He took us through some barriers right to the front of the Security line. We quickly cleared security and went up to the Yacht Club Lounge in the terminal to check in. There was water, juice, pastries etc. available in the lounge. We completed the check in process in a few minutes and had only been seated a few minute when Kamil, the head butler announced that we could now board the ship. Kamil took the carry on bags from us and led us and a group of others onto the ship and up to the Concierge Lounge. We met with Guissepe, the Asst. Maitre D and selected our dining time for Le Muse. From there, our regular Butler Aaron Pineda collected us and took us to our cabin. We were booked in 15012, a YC1, that is directly across from the entrance to the Concierge Lounge. After Aaron put the carry on bags in the room he gave us a little tour of the Concierge area, library and Top Sail Lounge. He said he would come to collect us that evening to lead us to Le Muse. Le Muse, the YC dining room, is at the other end of Deck 15. If the weather is nice you can just go outside and walk to the back, but if it is windy or raining you have to go down to Deck 7 and navigate your way to the back elevator bank and then go up to 15 right by Le Muse. This escort to the restaurant also served as a lesson in how to navigate the front elevators with the YC card. The card needed to be put into the slot outside the elevator in order to get the elevator to stop at deck 15. Then you put it in the slot in the elevator and it often overrides the other buttons pushed and Aaron explained that I could change a down elevator to an up elevator by using the card. Whenever my card turned the elevator into an express to Deck 15 or changed the direction, there were either nasty comments or bemused looks from other passengers. As late as 5 days into the cruise we met other YC guests at the elevator who did not know about using the card to call the elevator and thought the elevators were just really slow. We originally selected 7pm for our dining time, but the first night it was so busy that we decided that we wanted to change our time. The next morning after breakfast we met with Guiseppe and asked too change to a less busy time. He assured us it would be better since they decided to open Le Muse at 5:30 since so many YC guests wanted an early dining time. We said we just wanted the least busy time so he said to come at 8:30 and Gabrielle, our waiter, would be ready for us. It turned out to be a great decision. The service was better, waiters were less harried and we had more time to engage with the staff. Since we chose the later dining time we went to the shows nightly at 6:45pm. We never had trouble finding a seat. The entertainment on this ship was by far the best we have seen on any cruise ship. There was a full production show every single night. The cast got unsolicited standing ovations. From the Frank Sinatra show to Wunderland, the Pirates show, The Michael Jackson show (with a fabulous ending), the Classical tribute with both ballet and opera, we enjoyed it all, There was also a wonderful afternoon opera performance. My husband, who is not an opera fan and thought he would hate the Classical Tribute show ,was on his feet yelling Bravo at the end. As for the food, we have to eat Gluten Free and MSC Divina took good care of us. They have a GF menu and we were given that menu and the regular menu the night before so we could choose what we wanted for dinner. Since some things are naturally GF like Filet Mignon and lobster, we could have them off the regular menu. The GF pasta dishes were excellent. They also have GF breakfast and lunch menus and we did not have to pre-order from those. Our waiter figured out by day 2 that I always get the same thing for breakfast so I did not even need to see a menu. He also quickly figured out my husband's regular rotation of GF Eggs Benedict, Steak and Eggs or a Ham and Cheese Omelet and he too did not have to say a word. The GF bread was excellent. At breakfast they also brought us GF Chocolate Croissants, muffins, tarts, cookies, crackers which were all very good. Gabrielle and Anna his assistant took great care of us all week for nearly every meal. They quickly learned we liked still water and red wine and brought it immediately at lunch and dinner. We could not have asked for a more congenial, efficient waiter than Gabrielle. In order to be able to communicate even better with Gabrielle we went to Italian lessons and enjoyed trying it out on him. He also taught us additional words. Grazie and prego were the norm. The MSC Divina is a stunning ship and is the most immaculately maintained ship we have ever sailed. The ship was spotless and there was not a speck of rust on her anywhere. We recently sailed a RCCL ship that had undergone an extensive dry dock just before, yet when we were out on our balcony all we saw around us was the rust. The public rooms on the Divina are luxuriously decorated. The Italian design sensibility is evident. All the crew members we encountered were friendly and helpful. We really didn't have to ask our Butler for anything - he anticipated our needs and met them before we could even ask. The complimentary mini bar in the cabin was refreshed twice daily and he saw that we drank the same things and ate the same snacks all the time, so he brought extras of those for us. He and his assistant serviced the cabin while we were at breakfast and again while we were at the show. Since we usually had 45 minutes to an hour between the show and dinner, we made it a habit to go back to the cabin and then to cocktails in Top Sail. Vartsan, our main bar waiter there was delightful. On the sea days we hung out up by Bar One and the YC Pool an hot tubs. The service from Martha and Kamil up there was great. There were plenty of clean towels always available and they came around often taking drink orders. We also could have a light lunch up there and have snacks. It was so calm and relaxing. We took excursions in both ports. That was handled well. We were given a letter along with the excursion tickets and told what time to meet at the Concierge area. Then, Kamil escorted us the back way to the gangway, off the ship and right to our bus in Bermuda. In Nassau another butler escorted us to the designated tour operator who then led the group to the buses. Debarkation was a breeze. We had to be out of the cabins by 8am. Around 7am we went to Le Muse for a full breakfast and final hugs and kisses from the staff. We went back to the cabin, gathered our carry on bags and went into Topsail Lounge. We could have had drinks or coffee or continental breakfast there, but declined since we had already eaten. When you are ready to get off, starting around 7:45am, if you have told your butler the time you wish to depart he comes to escort you to the gangway. We decided to play it by ear and Aaron came several times to check on us. We decided to get off around 9:45am and the Concierge paged our butler and he took us down the back way and put us at the front of the line at the gangway. We said our good byes and got off the ship. We immediately found our luggage, zipped through Immigration and were in a taxi. From the gangway to the taxi took us all of about 7 minutes. We will definitely sail MSC again, but have agreed that the Yacht Club is the only way to go. We loved having the intimate spaces of the YC and also the advantage of the larger ship when you wanted to go hear music, see a show, go to the casino or even pop into the Buffet for a bite to eat. The service in the YC was wonderful. Considering how much wine we had at lunch and dinner, the drinks by the pool, the nightly cocktails in TopSail, etc. we would have had a huge bar bill. But, since it was all included the only things on our bill were the daily service charge of $12.00 per person and the shore excursions and internet package. We had a nice OBC from the booking promo so our bill was minimal when we got off. The extra money for the YC was well worth it and for a big drinker, you will probably break even or come out ahead, plus you get pampered all week. Also, when you stay in YC the Captain comes to you. The officers invited all YC guests to a late morning cocktail party. The Captain greeted everyone. He was just so personable, as was the Social Hostess Manuela, who spoke for him in German and French. We had the privilege of getting to know her on a shore excursion and saw her around the ship and again at Atlantis and she was always very cordial. Read Less
Sail Date April 2015
For our second Moody Blues Cruise (the first was in 2013), we travelled again from Bahrain to board the ship in Miami - last years vessel was MSC Poesia which was a first class ship, but my goodness this year excelled with the 2 year old ... Read More
For our second Moody Blues Cruise (the first was in 2013), we travelled again from Bahrain to board the ship in Miami - last years vessel was MSC Poesia which was a first class ship, but my goodness this year excelled with the 2 year old MSC Divina. The Italians certainly know how to sail in style - the ship providing excellent facilities throughout and spotlessly clean. At around 2700 passengers on board, and not at full capacity, the ship was easily crowd free, except to say that this was a music cruise and of course all the artists appearances were well attended but never overly crowded. Our previous cruises include Crystal, Silversea, and Regent considered by many to be at the top of the game - our vote would be for the Divina over any of these lines. Modern, contemporary features provide a vibrant and bright environment and the vast expanses take some time to get your bearings. We were fortunate in obtaining a room in the Yacht Club which is at the forward end of the ship at the higher levels - we were on level 15. The Yacht Club is the "exclusive" section of the ship with seperate pool, lounge, bar, and deck areas - absolutely stunning!! The room, as expected, provided bathroom with basin, WC and shower over bath, together with small walk in wardrobe space. The double bed was of good size and the room had a small balcony equipped with 2 chairs. Room size the same as most current day "all suite" ships. With the exception of one particularly rude Italian crew member, all other crew members were very pleasant. The Yacht Club provides a shared butler but we had little need to call on his services. Not only would we not hesitate to book on to next years Moody Blues Cruise (details and reviews of which can be found on that website), but we will certainly sail on this ship again. With another new ship already launched and word of another coming in 2015, we will certainly be planning our future cruises with MSC. For this particular cruise, we would however question the policy of no refunds on drink pre-purchased drink vouchers with a policy of if not used, no refund - we have suggested that un-used pre-paid drink vouchers be deposited on disembarkation and a portion (or whole) of face value be given to a charity - this suggestion we posted on the Moody Blues Cruise facebook site but has now been removed! A final word on disembarkation - we left our room at 0715 and was ashore within 5 minutes!!!!!!!! Read Less
Sail Date April 2014
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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