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22 MSC Cruises MSC Divina Cruise Reviews for Group and Theme Cruises to Caribbean - All

Holistic cruise. My first cruise. I discovered I am not a cruise person. Too many people for my taste. I can only handle Vegas for 2 days and this was like 10 days in Vegas with 2000 fellow vegans. As a solo traveler, I prefer more ... Read More
Holistic cruise. My first cruise. I discovered I am not a cruise person. Too many people for my taste. I can only handle Vegas for 2 days and this was like 10 days in Vegas with 2000 fellow vegans. As a solo traveler, I prefer more space. The Holistic program was amazing. Great speakers, yoga, Ship was nice, clean. Food good not great. Ship's personnel could be both very attentive and pleasant, and quite rude. Gilbert, cabin service excellent . I found a great waitress in Villa Rosa and just stuck with her. Before that I found myself avoiding the dining rooms due to slow impersonal service. The European crew were most often cold and harsh. One day I was yelled at 4 times for not following their strict procedures. (Too early for breakfast and social events, etc.) I guess I'm just a troublemaker. Interior cabin was fine. I booked 2 excursions through MSC (St. Thomas, Miami). They were good not great. I booked 2 others through Viator (St. Kitts, Barbados) and they were wild and crazy parties with sail and snorkel. Fun. Did not see much of the islands though. Embarkation was smooth. My bag was lost on the debarkation and the response by MSC for the last 3 three weeks was virtually nonexistent. 1 initial email and no response to my phone calls. Website worthless. Still no word. Definitely left a bad taste. Having said all this, I am considering the Holistic cruise again next year for the program if I can figure how to survive an 11 day cruise. Read Less
Sail Date February 2018
I have been on 35 cruises starting in the late 1970"s. I have been on a lot of ships and this one twice. The first time 3 years ago. It was the cruise from HELL. None of the staff spoke English for one. food was at Carnival level ... Read More
I have been on 35 cruises starting in the late 1970"s. I have been on a lot of ships and this one twice. The first time 3 years ago. It was the cruise from HELL. None of the staff spoke English for one. food was at Carnival level Garbage and the service- we never got any. Now I was told and read many things had changed on this ship over the last 3 years. This is the biggist line of bull. This time I traveled with 50 people, all have 15-25 cruises each. Their review--NEVER AGAIN.The service is so bad. My room was not made up for the first time until after 4 PM everyday. Don't ask for ice in your room-you'll never get it. Dinner, another joke. We had a table for 8, saw the waiter every 15 minutes. He brings the water and bread then he's gone for 15 minutes who knows where. Then he comes back and takes your order, then he's gone for 15 minutes-who knows where. You sit there waiting and waiting for your food. Then when it come there's enough for half of you.The Entertainment was some of the same shows 3 years ago, but they were better then than now. Same people on stage for all the shows. You want to meet people on the ship? forget it. Out of 4300 people on board I think 200 were Americans. So now you learn how to talk to yourself. Do yourself a favor take Royal Caribbean, Celebrity or Princes lines. I give this ship and line a 1/2, only because the ship floats. Read Less
Sail Date February 2018
The Divina was distinctly European in its culture. We saw more Europeans than on any previous cruise we have been on. The “no video or picture” announcement prior to the shows was given in at least four languages, none of them english. ... Read More
The Divina was distinctly European in its culture. We saw more Europeans than on any previous cruise we have been on. The “no video or picture” announcement prior to the shows was given in at least four languages, none of them english. Some of my criticism may be due to the cultural differences. I believe that there is no such thing as a bad cruise. That said, some are better than others. As mentioned on previous posts, we got on board within an hour of arriving at pier G in Miami at noon. Note, our docs said pier F, ship was at E. No big deal as it’s hard to lose a cruise ship! The ship is as beautifully decorated as most cruise ships, including Swarovski crystal staircases in the main atrium. The bars and lounges were contemporarily decorated for the most part. Our standard balcony room was nice, and maintained perfectly by our attendant, Chonna. Wish we could have brought her home with us! One issue with the room, the shower area, at 2.5’x2.5’, was the smallest I can remember on any ship. The pool areas seemed smaller than usual, but that may have been due to the crowds. The only days seating was available after 9:00am were port days when most people were ashore. Lots of deck chair saving going on at sea. Thankfully, our balcony chairs were comfortable, and the wind and sun usually kind to us. As mentioned in other reviews, the staff in the dining room seemed unorganized on the first day, even apologizing for the slow service. The rest of our cruise they got it together and performed well. The food in the main dining room, the Black Crab, was average for mid-priced cruise lines. Some specifics: The prime rib, which most old cruisers know to get the night you see it on the menu, was good. The desserts ranged from wonderful to okay. We like to eat breakfast and lunch in the dining room when possible, so I had to try their shrimp and grits, a dish I look for everywhere. Their description was great, shrimp sautéed in savory bacon drippings, over cheese grits. What I got was one thumbnail chunk of shrimp, on top of a teaspoon of cheese, on top of runny plain grits. Later in the cruise, I ordered it again, asking for extra shrimp and extra cheese. I got four chunks of shrimp, and a whole tablespoon of cheese, on the same grits. Best shrimp and grits ever? The lo-country shrimp and grits at Ruby Tuesday. Yeah, that RT. Another favorite dish of mine is corn beef hash. Only saw it on the buffet and tried it twice. It was gruel. Best ever was at O’Sheehan’s pub on NCL. I figured that with the European culture the Muesli would be great. I make better at home. Beer and wine were included as part of our package. Note, this is only during meal times in the buffet and dining rooms, ie. it did not include the specialty pizzeria. No choice of beer or wine, only Heineken beer and three varietals of wine. The specialty pizza was good, so I call it a tie with Princess’ Alfredo’s pizzeria. The pizza on the buffet was fine. Okay, I’ve vented enough about the food, the shows helped make up for it. While the music was canned, the voices were not. They were great. I enjoy opera, and they gave us a good dose, maybe too much for some. The sets were amazing, but the best part was the dancers. I’ve never seen a troop of five girls and five guys work that hard, and they did it every night for ten days! There were parties in the clubs every night, though we’re not partiers. We were on board for Mardi Gras and Valentines days, but there was no mention of them that we saw. If you do party, take a white outfit for that night. We were also aboard at the start of the Olympics, and would have enjoyed seeing some on TV after a tiring day, but it was not available. Soccer was available, though. Yes, I know it’s important in Europe, but so are the Olympics. We enjoyed shore excursions in Aruba and Cartagena. I was surprised that ships had started visiting Cartagena, but it was a beautiful city, even though a civil war ended seventeen months earlier? Best souvenir? A bag of Columbian coffee. Smoothest coffee I’ve ever tasted. Due to the size of the ship, it had to dock at the cargo port in Freeport instead of downtown. To get downtown required $5 per person, each way. Fortunately, the locals had a fair sized shopping market at the dock. I enjoy meeting people, usually in the dining room, on cruises. It’s fun and you never know who you’ll meet. Fortunately, more Europeans speak english as a second language than Americans speak their languages. With one exception, all were polite. When I asked a nice Swiss man why they all liked MSC, he said language was one big reason. One day in the Le Serene pool area, which is misnamed, I saw a guy about my age at the hot tub with a Vietnam vet hat. I’m a Vietnam vet too, so I asked him about his experience. As it turns out he was in the battle of Ia Drang. That was the battle that provided the story for the movie “We were Soldiers”, with Mel Gibson. He said the movie pretty much nailed it. It’s not often one gets to talk with living history. Disembarking back in Miami was fine. We had time for breakfast in the dining room, but service was slow. If you’re in a hurry to leave, do the early walk off by 7:30am. Final note, US citizens had a separate line in the terminal at customs, which was much shorter. Read Less
Sail Date February 2018
MSC has major staffing problems, with the few dedicated souls trying to maintain an image of quality. Food arrived in dinning room an hour and a quarter after ordering an often cold and mixed up at the table. Then there was a push toget ... Read More
MSC has major staffing problems, with the few dedicated souls trying to maintain an image of quality. Food arrived in dinning room an hour and a quarter after ordering an often cold and mixed up at the table. Then there was a push toget you out before next sitting. Coffee was never offered. The only decent coffee had to be bought and expensive.Meats were often inedible. Fish always an option.Drink packages prices were different from venue to venue and designed to push to more expensive bands. Reason for travel was the wonderful Jazz at sea program which MSC catered to well. The ship is in dire need of refit , cabins are full of worn stained furniture. Comments on sewage smells are accurate. No religious services were offered. Passenger management systems seemed efficient and polite. In the main staff were working hard but it was obvious management pushed for maximum profit not integrity of service. Read Less
Sail Date January 2018
This was a themed cruise and had never been on or even heard of MSC before booking this cruise. To begin with the check-in was different. We had to use a machine onboard the ship for our credit card rather than giving it at the embarkation ... Read More
This was a themed cruise and had never been on or even heard of MSC before booking this cruise. To begin with the check-in was different. We had to use a machine onboard the ship for our credit card rather than giving it at the embarkation counter. Not a lot of direction was given at anytime during the cruise and I wondered how first time cruisers would do. It was a little confusing at times and things might not have been smooth all the time, but the staff worked very hard to make our weightwatchers cruise the best. It was a different environment then we were use to with other cruise lines. We have been on Carnival and NCL prior to this. MSC was definitely Italian in its feel. Not bad just different. We didn't really get into the ships activities as we were fully emerged in the weightwatchers program. Not sure if we would do this cruise line without being associated with the WW agenda. We did love the thermal spa package and the drink coupons!! Read Less
Sail Date November 2017
went with a lgbt bear group on this cruise the value was ok. the ship was ok but customer service was absolutely horrible. At one time the customer service rep. told me that I had no idea what I was talking about ... Read More
went with a lgbt bear group on this cruise the value was ok. the ship was ok but customer service was absolutely horrible. At one time the customer service rep. told me that I had no idea what I was talking about they I had never been on a cruise, I explained I have been on more than 10 cruise. They called me a liar, they did nothing at all to assist, the food was that same every day for the entire cruise seems like they would just reuse what ever did not go the day before no choices of meal lunch you can have pizza or a burger nothing else. In the evening time the buffet was never stocked had to wait in line for food MSC DIVINA was by far my worse experience every on any cruise and I have personally traveled on 3 other cruise lines Take my word on this!!!! STAY CLEAR OF THIS CRUISE LINE Read Less
Sail Date October 2017
Group I went with choose this cruise line. The ship was beautiful and the shows were great, however the service was poor and the food was bland, cold, and with little variety. At dinner they closed over half of the buffet. In the dinning ... Read More
Group I went with choose this cruise line. The ship was beautiful and the shows were great, however the service was poor and the food was bland, cold, and with little variety. At dinner they closed over half of the buffet. In the dinning room they were very inconsistent; butter and splenda not always available, service was very slow, bar service slow or not at all. The pizza was good however. The Meet and Mingle was very good with drinks and food and a picture. They nickel and dime you all cruise long. Tiny scoop of gelato for $4, paper drink coupons for non premium drinks, fee for use of the steam room/sauna, etc. MSC's web site is horrible, it freezes and fails to load. Its hard to navigate. Phone support is not very helpful and they are stressed out. The bar service around the ship needs training. Drinks made differently at each bar, some use larger glasses and different ingredients. I watched one guy order a beer with a lime and it took 10 minutes for him to get his beer and another 10 minutes to get his lime, he had to ask several times. The staff is obviously trained to tell customers we are out of stock instead of keeping supplies full or taking the time to get them. Overall I will not cruise with MSC again. Read Less
Sail Date October 2017
I only went on this cruise as part of a Singles Meetup group with 94 passengers going. Went to the Special Needs counter in the embarkation area of the terminal at the Port of Miami. Submitted my forms and received my ID card. Was never ... Read More
I only went on this cruise as part of a Singles Meetup group with 94 passengers going. Went to the Special Needs counter in the embarkation area of the terminal at the Port of Miami. Submitted my forms and received my ID card. Was never told to go to the Reception Desk on Deck 5 on board to insert my ID card into a card reader to give them my credit card details. I did not find this out until the end of the cruise when I got my invoice under my cabin door on disembarkation morning showing a cash payment due! This is the first I have ever heard of this procedure from MSC. All my other cruises asked for my credit card details at the embarkation counter before heading onto the ship. I immediately go check out my cabin on Deck 13. First impression was "Wow, this is a small cabin with a small balcony!" The cabin was only 148 square feet, which is quite small for a balcony cabin. The balcony was like 3 X 6! Good thing I booked this cabin as a single occupancy cabin at the 180% rate, because there is no way that two people could stay comfortably in this size cabin. I took up all the drawers. The drawers were so tiny that I had to roll my folded shirts up in order to get them in there! I then proceeded to the buffet on Deck 14. I put several entrees onto my plate. Tried one entree and it was practically cold. Tried the second one and that was cold, too. Must have tried at least six different entrees and they were all cold. Did not get my checked luggage into my cabin until 5:30pm for a 7:00pm sailing time when I boarded the ship at 1:45pm. Went to the Pantheon Theater first, then the second seating dinner with my Meetup group. Upon returning to my cabin that night my sheets were not turned down! Since I had paid the single occupancy rate at 180%, I got a $50.00 shipboard credit, but only 12 drink vouchers, since I had the Fantastica category cabin. I complained to the Reception Desk on the second day that I should have received 24 drink vouchers and not 12 because I had paid the single occupancy rate at 180%, which is like paying for two people. The lady said I paid for one person and would not give me the other 12 drink vouchers, even though she could see in the system that I got a $50.00 shipboard credit per cabin based on two paying passengers. I had also complained that my sheets were not turned down the first night and that I did see my cabin steward the following morning and that he was so overwhelmed and was sorry about it. I did not see either a water boy or a bus boy for our table in the main dining room. I had to ask for refills of water several times throughout the night. I asked for ice for my water and was given a soup bowl full of ice for the table. Everything was served lukewarm and tasted bland and dry. One night I ordered steak to be cooked medium. It came well done. Sent it back and it came in rare the second and third times. The fourth time it came medium! The bread rolls were soft, no hard crust and nothing impressive and the same rolls for seven nights. Every day at the buffet the food was served cold. Even a whole veal roast that just came out of the oven was cold and I asked the carver why and he checked the oven and said the temperature was turned off. Most of the desserts were the same every day during the cruise. All five whirlpools on the ship were not 37C or 98 degrees F! It was lukewarm and the pool attendant said it was because of the wind. Seriously? One side of the casino was for smoking and also one side of the Garden Pool on Deck 15 was for smoking as well. I found out from the Reception Desk that 50% of the passengers on this cruise were Americans and the other 50% came from 57 different countries. There were also about 300 children on board this Halloween cruise. I guess the parents took these children out of school to go on this cruise. The dining room menus were in multiple languages. The elevators had no directories posted inside to show where the different public rooms were and on which deck it was located on. The only good things that I could say about this ship was that the Divina was a beautiful ship and also that the shows in the Pantheon Theater were great. They were full production style shows every night with talented singers and dancers. However, there were some Italian songs sung opera style. There were no special effects during these shows and no real "wow" factor like the way Royal Caribbean puts on a show. Overall, this is really a European cruise line that does not really cater to the American market. None of the cruise staff really went out of their way to please and pamper their passengers. If you are looking for gourmet food, not "diner quality" food and exceptional service, go with either Princess or Celebrity Cruises. Read Less
Sail Date October 2017
My significant other and I went on the Divina last week for 7 days with a large group. I have been cruising for years and have been on many different lines as has he. The ship is beautiful inside and our cabin was an aft balcony ... Read More
My significant other and I went on the Divina last week for 7 days with a large group. I have been cruising for years and have been on many different lines as has he. The ship is beautiful inside and our cabin was an aft balcony stateroom - the balcony was at least double the size of the regular balcony cabins - and the room was a very decent and comfortable size. - no complaints about that - the shows were great and the dancers, singers and acrobats were wonderful - some of the best performances I have seen. Piano Bar smelled from smoke from the Casino - many of us could not stay in the casino due to how smokey it was - it was awful. That being said, the service and the food need improvement. The cabin steward was just ok for the first part of the trip - he got better as time went on - the diningroom staff needed more help as the waiters did not have busboys the first few days and it took forever to get dinner served - it took so long that most people at first seating missed the first show which was the only one that night - it took over 2 hours for dinner. The last couple of days it was a bit better but still took forever. The food was hit and miss - overcooked often, under seasoned, and not hot when it should have been. The buffet had an ok selection but food was often cold - do not go on this ship for the food - no lobster either - shrimp cocktail has an up charge - The non-Americans were treated better than the Americans - they need to work on this if they want to keep sailing from Miami - this was a big problem - Might consider going again but not soon - going back to RCL instead - they know how to treat you Read Less
Sail Date October 2017
I loved everything about the cruise with the exception of the announcements repeated in six different languages and most of the songs in the shows were in Italian. Another issue I had was the pool towels were in the room and I missed out ... Read More
I loved everything about the cruise with the exception of the announcements repeated in six different languages and most of the songs in the shows were in Italian. Another issue I had was the pool towels were in the room and I missed out going into the pool/hot tubs because I didn’t want to go back to the room just to get a towel. Yet another issue that was VERY strange was that they didn’t “link” your credit card to your ship pass and you had to go to the Cruise Card Activation Points to register your credit card. The embarkation was very smooth and didn’t take long once they let you into the building – we (myself and my sister) got to the pier early because the shuttle from our hotel only had one ride to the pier at 8:30 am. Once you were on the ship you were able to hit the buffet and walk around the ship. The food was exceptional – especially the pizza! I didn’t hear any announcements when our cabin was ready and only found the room was ready when I gave up pulling my carry-on luggage and I went to the storage area that holds the items until your room is ready – the attendant said I should go check my room to see if it was ready and it was ready. We were very fortunate to be seated at a 6 person table near the window – 2 of the group didn’t show up at the dinner all week. Unfortunately the table next to us had 7 people and when I asked if 2 of the 7 could sit with us I was told they have to keep the seats open in case the people assigned showed up for the early dinner. I think it was a bad situation on both the cruise line and the couple to leave those 2 seats unused when the other table was so full. Our wait staff was very entertaining. Our tablemates, Jane and Ruben, were exceptional to dine with all week. The ship is so beautiful and different from the other cruise lines I’ve been on. I loved the shiny crystal look on the stairs. We had a balcony stateroom that was amazing and the room steward kept the room very clean. We had a change in our Itinerary due to Hurricane Irma and we did the following excursions: Negril Beach Experience & Rick’s Café Cliff divers in Montego Bay, Jamaica; Reef & Wreck Snorkel in Grand Cayman, West Indies; Catamaran Sail & Snorkel in Costa Maya, Mexico. Negril Beach Experience & Rick’s Café Cliff divers in Montego Bay, Jamaica – This was a very long bus ride to Negril Beach – the beach was so full of seaweed that we didn’t go near the water. We went to the Margaretville restaurant for lunch – food was good but the portion was very small and I was still hungry. Next was Rich’s Café to watch the divers – this was a waste as the wait for the person to go on the high dive was very long! Of course we had to make a stop in a souvenir shop for twenty minutes – again a waste of time! We got stuck in so much traffic that we got back to the boat 30 minutes late. There wasn’t any time to go to the Diamond Exchange for me to get my charm for the charm bracelet. Reef & Wreck Snorkel in Grand Cayman, West Indies – this was a great snorkel trip JC and Diana were very informative about the sites that we were going to snorkel at. I loved seeing the sunken Coast Guard boat and visiting the Cheeseburger site. Catamaran Sail & Snorkel in Costa Maya, Mexico – This was one of the best snorkel trips I’ve been on – Michele was my group leader and she used my underwater camera to take awesome video and pictures. My sister went with the beginner’s group and said she loved her guide (can’t remember his name) and she stayed in the water for whole time – she usually only lasts about a couple of minutes before she doesn’t like the mask. We purchased the Thermal Cruise Pass for the week and loved going into the sauna and steam room – sure wished there was a hot tub in this Adults Only area. The shows were very nice with the exception of songs in Italian. We also did Bingo two times and had fun with the Bingo boys (every time a B number was called the Bingo boys came and did something funny). We also took the dance lesson to learn to dance to Thriller at the Halloween party – this was awesome and I had so much fun doing this dance. We also attended the Captain’s Welcome Back party as my sister had already taken this cruise in March of this year. Of course we attended the Cruise Critic’s party and it was the most impression party I’ve been on (I’ve done both NCL and RCL) – they had drinks, appetizers, a fabulous cake and I received a beautiful photo of the party. Getting off the ship was not as easy as getting on because we weren’t told where to get our RED 2 luggage – we stopped at the first conveyor belt and only saw purple tags and thought it was strange. Then somebody said that the RED 2 luggage was way down the end. In the meantime the line was very long to get through customs and we couldn’t find a porter to help us with our luggage. MSC needs to have more porters! Overall, I think MSC did a great job and would go back on a MSC cruise in the future! Read Less
Sail Date October 2017
We accompanied our friends on our first cruise ever and their first MSC cruise. We were impressed with the awesomeness of the ship, however we were let down by the food selection. We realize that this was an Italian themed ship, a little ... Read More
We accompanied our friends on our first cruise ever and their first MSC cruise. We were impressed with the awesomeness of the ship, however we were let down by the food selection. We realize that this was an Italian themed ship, a little more variety of food selection would have made this an outstanding cruise. Too much concentration on Mediterranian and Italian cuisine was a let down. Perhaps introduction of Chinese, Oriental and American themes would have enhanced the menu to accommodate other than European passengers since there were many non-European members aboard as well. The Pizza menu was the best part of the buffet. The bar drinks lacked authentic mixes. The Margaritas were undrinkable due to the bitter taste. The Black Crab Resturant lacked variety of food. Another problem I incurred was the lack of conversion cables to convert 220V to 110V for my scooter. Only available three pronged 110V outlets were on the vanity in the room. There was ONE conversion cable on the ship and it was BROKEN! Better quality control of available accessories is an absolute requirement. A sundries kiosk would also provide items that may have been over-looked by passengers. Read Less
Sail Date October 2017
I chose MSC cruises because the price for a 7-day cruise was inexpensive. This was my first cruise and I am pleased so say MSC was the cruise line that officially made me no longer a cruise virgin! The embarkation and disembarkation both ... Read More
I chose MSC cruises because the price for a 7-day cruise was inexpensive. This was my first cruise and I am pleased so say MSC was the cruise line that officially made me no longer a cruise virgin! The embarkation and disembarkation both were fine, had long lines but the process was easy. I can say that although the price was very affordable the service, attention to meet my needs and the others who traveled with me was phenomenal. The ship was decorated magnificently, our cabin was an average cabin compared to other cruise lines. We all asked for two single beds and all three rooms had to call to request the beds be separated. I really loved that we had clean ups twice a day. The entertainment was good, the evening shows got better each day. Some activities I actually attend occurred during other events so I did not get to participate. I also noticed that most parties or other adult entertainment was very late at 10:30 pm or later. On port days it made it difficult for me as I was tired from my fun day on the Island sight seeing, shopping, excursions or visiting local beaches. Each of the Ports of call I was impressed as it was so much to do and see. I felt it just was not enough time to actually get to see each place. The ports during this cruise were Cozumel, Mexico; Ocho Rios, Jamaica; Nassau, Bahamas; Cayman Island. None of the places we traveled to was affected by any of the hurricanes, the locals said they had rain or nothing at all. The weather was great each day and it may have rained but it wasn't a wash out. I loved that when returning to the ship from port ice cold water and cold wash clothes were awaiting while we waited to be checked back on board. I did not see that on neighboring ships. The ship was beautifully decorated and no two areas looked the same, the ship was really clean and the food was good. Buffet always had fresh fruit some days it was sweet and other days it seemed as if they were trying not to spare any because the rind was attached to melon changing the taste. The food at the black Crab was good, the first day service was not to my standard as we felt as though we was being ignored, Jeyen improved and I to my disappointment most of us did not attend dinner the last nigh due to taking care of business in photo area or did not like the menu. I do regret not saying than you and good-bye. I was amazed when I received a birthday card signed by Captain Masso on disembarkation morning that was unexpected and put a smile on my face. I would sail on MSC Divina again but 1st want to get the new ship experience can't wait to sail on the MSC Seaside in 2019, if opportunity permits I will take two cruises next year one on Seaside and a birthday party on a Carnival ship! Read Less
Sail Date October 2017
Second time on this ship in 3 months. Celebrated wife B'Day. Every staff member from room steward Fredrick, to bar staff Vaness in LaLuna to Jessica in Golden Jazz bar, were phenomenal. Special shoutout to Ari, dinning room staff, ... Read More
Second time on this ship in 3 months. Celebrated wife B'Day. Every staff member from room steward Fredrick, to bar staff Vaness in LaLuna to Jessica in Golden Jazz bar, were phenomenal. Special shoutout to Ari, dinning room staff, for serenading her on birthday and last night of cruise!! Dinning room waiter John and Edison, were great, very attentive and never missed a detail. Theatre shows are the best on the seas. Costumes for the pirates show were unbelievable, as well as the dancers and acrobats. But by far and away the Michael Jackson show was the headliner for the week. Jorge Rodriguez? was uncanny! He nailed every move/step in all the songs. The ending of the show with cast and ships crew, taking a bow was unbelievable! Quite a tribute to the King of Pop!! Also the duo singers in LaLuna bar was fabulous. Special treatment of songs from ABBA,Eric Clapton, Santana, made each night unique. Quite the lounge act. Don't miss any of the entertainment!! Read Less
Sail Date September 2017
Although I enjoyed the MSC experience, I found that it was lacking in some areas. The entertainment needed to have more of a Caribbean feel since it was a Caribbean cruise. It seemed as though everything (cuisine, music, shows, etc.) ... Read More
Although I enjoyed the MSC experience, I found that it was lacking in some areas. The entertainment needed to have more of a Caribbean feel since it was a Caribbean cruise. It seemed as though everything (cuisine, music, shows, etc.) centered around European culture. Also, the activities for children under 12 (camp) was very limited and my children preferred to hang out in the teen space. The game room only had a few games that the kids didn't like, so the money that was loaded on their cards prior to sailing was hardly used and had to be spent on board (regardless of whether we wanted an item or not) because it was nonrefundable. The ship itself was huge and very pretty. There was a regal feel to it and you could hardly feel it moving. Aside from the things mentioned before, I enjoyed my time in all of the ports. Read Less
Sail Date July 2017
My husband and I went on this cruise because it included the reunion of a band we really wanted to see. This was our first cruise experience and it is not typically the kind of vacation that interests us. Having nothing to compare it to, ... Read More
My husband and I went on this cruise because it included the reunion of a band we really wanted to see. This was our first cruise experience and it is not typically the kind of vacation that interests us. Having nothing to compare it to, we felt that MSC made it as pleasant as a cruise can be, but we found that we spent a lot of time standing in lines (for food, the concerts, getting on/off the boat, etc.) and didn't especially enjoy things being so scheduled. That being said, everything was extremely clean and the staff was always friendly and attentive. Our room was immaculate and the service in the dining room was excellent. Despite representing many different countries, everyone we interacted with spoke English very well. Because we were on a specific event cruise, all the entertainment was organised by Premier and was not the usual MSC performers, but the theater was comfortable and the concerts were produced well. The food was good and there was always lots of everything at the buffet, though there were not a lot of vegetarian options and if you have food allergies or sensitivities it might be difficult to navigate. You can also expect to stand in line for the popular stations. We had supper every night in the dining room after the concert. Again, not a lot of options for vegetarians and my husband's meat/fish dishes were generally over-cooked but tasty. We spent a little time in the adults-only pool in the evening, which was nice and quiet, but during the day there was nowhere to sit in the shade. By the main pool there were never any lounge chairs available in the shade and since we were there in July, it was just too hot to sit in the sun. As is standard on most cruises, none of your alcoholic beverages, specialty drinks, or pop are included, but we got along fine with what was available in the buffet. The free soft-serve ice cream at the pool was also very popular and the snacks (pizza, fruit, cookies, etc.) in the buffet between meals were good, especially given our 8 pm dinner time. There seemed to be a lot of activities for children and teens that they appeared to enjoy, though we don't have either so can't comment on them specifically. If you like to go on the kind of vacation where everything is scheduled for you and you are comfortable on boats (I am not so much and was a little queasy at times), then I think you would enjoy an MSC cruise. Read Less
Sail Date July 2017
I was on MSC for the Weight Watchers 1st Rejuvenation cruise. The ship is beautiful, but the staff clearly prefer Europeans as guests than Americans. hard to get bar service if you walked up to the bar instead of waiting for someone to ... Read More
I was on MSC for the Weight Watchers 1st Rejuvenation cruise. The ship is beautiful, but the staff clearly prefer Europeans as guests than Americans. hard to get bar service if you walked up to the bar instead of waiting for someone to come and take your order. The main dining room menu was not all gratis like I have seen on other cruises. You had to pay for example; shrimp cocktail, steak, it just seemed strange. Their shows were very good. The port stops were the same, but the times seemed to be shorter than normal. We stopped in Cozumel, Jamaica, grand Cayman and Bahamas. I will say that embarkation and disembarkation were a breeze. There was always a line at the guest services desk it seemed. English is most definitely the second or third language on board! We did stay in an inside cabin which compared to the ship decor the room was very drab. I got to peak at an veranda cabin and also bland looking. Anyway, it was just a different atmosphere. The most beautiful has to be the glass staircases that have swarkois crystals in them! Read Less
Sail Date May 2017
This is a great ship the cabins are nice and it is very clean. But the food and service needs improvement, the service was bad and slow and the food is not very good. The Shore Excursions are the worst not worth the money and not organized ... Read More
This is a great ship the cabins are nice and it is very clean. But the food and service needs improvement, the service was bad and slow and the food is not very good. The Shore Excursions are the worst not worth the money and not organized at all. You spend more time on the ship waiting for your excursion to start and then they are cut short because you are out of time. Also you have no time left to see anything else when on shore. This was a big problem with our trip and the staff did not care about our issues. I had spent my vacation time trying to talk with Excursion Supervisor and never received any follow up. The excursions are not worth the time or money. Plan your own time on shore or work with other outside company not the ship. We were very disappointed. Read Less
Sail Date May 2017
What a gorgeous beautiful ship, such detail and European Flair!!! This is a large ship with crowds of people everywhere. The crew was outstanding and friendly and always responsive to our needs. Giovanni and Miguel were our wait staff in ... Read More
What a gorgeous beautiful ship, such detail and European Flair!!! This is a large ship with crowds of people everywhere. The crew was outstanding and friendly and always responsive to our needs. Giovanni and Miguel were our wait staff in the Black Crab Restaurant, they were excellent and friendly and efficient. I had a group of 8 people on this cruise and everyone was pleased with their service. It was nice to be able to speak Italian for a change. The food overall was very good, some of the dishes presented were outstanding, some were average but good. There were plenty of choices from the appetizers to the main entrees to the desserts, I can't understand some of the ratings where people are complaining about quantity of food, we were complete stuffed. The buffet on the lido deck was outstanding, expensive prosciutto and other Italian cold cuts were served with a nice selection of cheeses, there were always a number of pizzas served which was delicious. There was an ethnic corner with various nationality foods served, there was a carving station with delicious fresh meats, a pasta bar, hot dog and hamburger bar, special meals of the day bar, a deserts bar etc. The breakfast menu is extensive as well, both in the restaurants and the buffet. They even have a poolside breakfast bar available so you can eat and still swim in the pools. The gelatto bar was great as well. The best show was the Michael Jackson Tribute Show....a nice married couple performed Abba and the Beatles in one of the lounges, they were fantastic. The port calls and tours were great as well, I would recommend the "see everything" panoramic tours for all the ports. Uncle Sam our Cabin Stewart was great, always had a smile for us, kept ice in the bucket and kept our cabin #11106 in tip top condition. We really enjoyed the art auction, the free glasses of champagne, and learning about the different artists, we purchased several paintings at a good discount. Read Less
Sail Date April 2017
Holistic Cruise: From the time we embarked it was disorganized. My room card did not work. I got the run around trying to get it activated. We had to run around the ship to get our drink cards, excursion tickets etc. The dining ... Read More
Holistic Cruise: From the time we embarked it was disorganized. My room card did not work. I got the run around trying to get it activated. We had to run around the ship to get our drink cards, excursion tickets etc. The dining facilities that were supposed to be open were often closed. The vegan dining staff, waiters, buffet manager were rude overall. The vegan buffet was horrible and limited to a few entrees and fruit. Nearly all of the vegan food was seasoned with excessive "mint"or just plain bland. There are many delicious vegan dishes but unfortunately MSC staff does not know how to cook Vegan meals properly. Limited hours to access the vegan buffet. If you came back late from a cruise. Your choice of food was french fries or tomato plastered pizza crust. The meeting points to get to our excursions were very unorganized. We wasted a lot of time waiting around. This cut back substantially on the time we got to enjoy our excursions. The excursions were nice but were not associated with MSC. The vegan and holistic lectures were great. Our room attendants Hussain and Oliver were great. I will not attend any MSC cruises in the future. Norwegian is the best choice. Read Less
Sail Date March 2017
We travelled as a party of x3 couples from the UK. We had all cruised before with different lines and we all went with an open mind to enjoy our Christmas and new year holiday cruise on the MSC Divina My wife and I and friends joined ... Read More
We travelled as a party of x3 couples from the UK. We had all cruised before with different lines and we all went with an open mind to enjoy our Christmas and new year holiday cruise on the MSC Divina My wife and I and friends joined the cruise at Miami. We were doing a back to back cruise over Xmas and new year Embarkation was relatively smooth and trouble free. The MSC Divina is a cashless ship where you have to transfer money from a credit card onto your cruise ship card. This is done via one of the various terminals dotted around the ship. This was an easy and painless process. We got on the ship about 2.30pm and went up to deck 14 to check out the buffet while our suitcases were being delivered to our cabin. The buffet was very busy as everybody who was boarding seemed to have the same idea. We found a table at the back of the ship. We briefly explored the ship and went on deck for for some sun. About 4.30pm we went to our cabin where our suitcases had duly been delivered. We had a balcony cabin on deck 10. The room was clean and in good order. We found the bed to be quite firm and low but it had sufficient space underneath to store the empty suitcases. The wardrobes and drawers while not being massive were just about sufficient to store all of our clothes. The balcony was a good size with x2 chairs and a table. Our cabin boy was great We were allocated a table for x6 in the Villa Rossa restaurant which was a little dissapointing as the other restaurant The Black Crab seemed a little more luxurious. The first nights meal in the Villa Rossa was a disaster. The kitchen seemd to be in melt down. The head waiter apologised profusely and promised the service would get better - Apart from one other night (again the first night of the second part of the cruise) the food was excellant. (TIP) The portions can be on the small side... if you are a big eater just order x2 portions. The waiting staff were great and tried really hard. By the third night they really understood what we wanted. If you hit breakfast buffet at the wrong time 08.30 to 9.30 be prepared for a scrum down. We ate in the Black crab restaurant for breakfast on a couple of mornings. If you are unlucky enough to want breakfast at the above busy times - it is best to eat in one of the restaurants or order room service. We ate in x2 of the pay restaurants; The Eataly restaurant did a great steak with good service - The Galaxy restaurant was not so good. There was x3 formal nights and various Black & White / Red, White & Green / 70's & 80s nights..... most people made an effort which was great. The shows were generally quite good - the Soul show and the Michael Jaskson shows were excellant entertainment. The deck parties on Xmas and New Years night were great! The entertainment around the ship during the day and night was a little dissapointing. I'm afraid the screeching hispanic sounding 'entetainment' lady on the mic was really not to our taste around the main pool area. It was all a bit old style Butlins We found the 'dancy' music at the rear of the ship much more relaxing by the pool on deck 15. Ana the waitress by this pool was really great! On sea days the decks around the pools got extremely busy and the 'hogging' of the sunbeds while not occupying was a little annoying. The Divina needs to observe its own rules and remove towels if they are not occupied within 45 mins We went in the casino most nights and was great fun. Would have been even better if they had a craps table. There was a great diversity of countries and languages on board. This was an eye opener and some of these countries I found to be really quite rude. The ship is truely beautiful with its swarovski staircases. The public areas were all tastely decorated and kept very clean. The MSC Divina stood out among all of the other ships when in port and was a shining example aesthetically to the others including the big Royal Caribbean ships which really looked a bit dowdy. Would I recommend it to others - for the price abso-bloody-lutely. Read Less
Sail Date December 2016
This cruise was selected by Jazzfest at Sea. I'll start with the good stuff: • Our room with the balcony was very nice, clean and well taken care of by the steward. • Overall staff is very friendly and helpful, with a ... Read More
This cruise was selected by Jazzfest at Sea. I'll start with the good stuff: • Our room with the balcony was very nice, clean and well taken care of by the steward. • Overall staff is very friendly and helpful, with a good attitude. • The venue for the Jazzfest at Sea (the Black and White Lounge) was excellent for the purpose. • There was adequate staffing at the reception desks and tour desk, so wait times there weren’t bothersome except at absolute peak times. Even then, there were representatives circulating near the lines to help speed up minor requests - kudos for this. • Wait staff in the Villa Rossa dining room were hard working and friendly. • Cost is reasonably good value, especially for a balcony stateroom. We loved our balcony and it allowed us to comfortably get away from the commotion on the rest of the ship. The bad stuff: Overall, if this were my first cruise it would be my last. CROWDING – I’ve never been on a ship this big. It just has too many people for the available public areas. • People are always “in your face”. • There’s lots of shoving. People were very aggressive and rude. Most of the American’s we talked to said they were very unhappy with the way they were treated by other passengers, blaming it on European culture. I don't think that's fair, as I've traveled many times in Europe without feeling that way. Maybe it’s just the number of people crammed into a small space. But it’s certainly a perception we heard from many. • Elevators are insufficient, especially the glass elevators by the lobby, which seem to be smaller than the others. My wife was elbowed out of one elevator and people rush them without waiting in line. • Crowding in the buffet is awful. Again, people don’t wait in line but just push up to whatever location they want, including pushing other passengers out of the way (pigs at the feeding trough!). I normally like cruise ship buffets but after our first experience we avoided it except when getting salad for lunch, and then we avoided peak times. • Tables in the buffet are close together, making it hard to get to them. People are constantly pushing you out of the way to sit down and circulation is difficult. Even so there weren’t enough tables at peak times. (Chairs are also close in the formal dining rooms, making it hard to get to your seat and hard on staff; but since a lot of people don't use their assigned seats there the circulation problem isn't as bad.). • There is so much demand for loungers by the pool they are unavailable except when most passengers are off the ship during port calls. Anyway, music by the water park is so loud, we didn’t want to sit there (except during port calls when there is no poolside entertainment). The alternative is the loungers near the pool at the stern, but there people are smoking. BOARDING: A TRUE HORROR SHOW!!! • Boarding was a three hour wait, all of it on our feet. • Much of that time was outside in the Miami heat. • There were no crew or service people outside to provide explanation of the delay or help. There was no water and limited shade outside. (there was a steward offering water in a nearly-hidden location in the terminal by the elevators, after completing the registration process. Why wasn’t this guy, and others, outside helping people in the heat?) • Jazzfest had said we could start through the registration and boarding process before noon. However, MSC didn’t actually open the doors until much later (2pm?). • Once we were inside the departure terminal there was a sign saying that the wait was due to US Immigration and Customs Enforcement delaying previous deboarding. This was a permanent sign – if this was a one-time event why is there a permanent sign at the entrance? • We heard four different stories about why the delay (ICE delays, police action, illegal drugs found on the boat, etc.) Showing that the staff involved were really ignorant of what was going on. • Afterwards MSC made no mention of the boarding problems, nor any apology. There was no compensation for the long wait. (Overall, I get the impression that the hard-working front line service staff are a lot more concerned with passenger comfort than management). • Why couldn’t MSC provide places to sit and call us by number, rather than force everyone to stand in line for hours? We ended up with swollen, painful feet that affected the rest of the trip. DEBARKING • Again, there were unexpected delays. Our group didn't leave the assembly area in the Pantheon theater until 40 minutes after the announced time (which was itself much later than we'd expected). The announcement given when we were released was that our luggage was now available for pickup, so I assume the delay is due to luggage handling. • As a result, we barely made our flight. We’d been told by the group that booked our cruise and air tickets that, with a 7am arrival and 12:30 pm flight, there’d be plenty of time to get from the Miami cruise terminal to Fort Lauderdale airport. • MSC, aware of our flight time, didn’t prioritize our debarking. • The night before debarking, MSC distributed papers saying we should expect long delays due to U.S. ICE. We noted there was an extremely long line for non-US nationals to get through ICE. We (US citizens) were able to get through Immigration in just a few minutes after retrieving our baggage; actually much faster than most immigration/customs entries I’ve done in the U.S. So our delay wasn't due to Immigration. • There were insufficient buses to get to the Fort Lauderdale airport, and the bus that left just as we came out of the building was a small one, not a full size coach. The staff said it would be a 20 minute wait for the next bus and didn’t know what time it would actually leave. They didn’t want to admit that we would probably miss our flight, but wouldn’t commit we would make it. • So we had to take Uber and barely made our flight. Leaving us with two worthless prepaid vouchers for this bus trip. Port calls • As far as we could tell, there were no briefings or descriptions of the ports, history and culture, sights to see, etc. Nor was there anyone we could identify as having this knowledge and being available to the passengers for consultation. A very big contrast to our experience on other cruises. • While the tour desk had some knowledge of the tours themselves, they didn’t know much about the ports, (historic and cultural sites, good or unusual places to eat, local specialty foods, etc.) • As an example of this, we had wanted to see the historic synagogue in Willemstad, but didn’t find out until we tried to enter that it was closed on Sunday and the only way to have seen it was to book the tour with the Ship. Had we known we would have booked that tour. Entertainment: • Don’t go expecting to enjoy music. Volumes in all venues was turned up so loud it is just incomprehensible screeching. • Many of the music venues seem to be located on travel paths, meaning there are a lot of people walking through, talking and raising the overall volume. • The only lower volume music was in the lobby by the reception desks; again a busy area where there’s too much traffic to enjoy the music. • Pantheon theater productions were also way too loud. The volume and distortion turned opera singing into screaming (any good opera singer doesn’t need amplification to be heard). (Makes me wonder if MSC employees make comp claims for hearing loss). • After the first few Pantheon shows we concluded they were pretty much the same with different costumes. Apart from a bit of opera, there was no variety in the type of shows (magic, local cultural performances, etc.) as we have seen on other cruises. • “Edge lights” (LED strips) on the steps in the Pantheon: These are so bright as to be blinding. Instead of making the steps safer, they make you avoid looking at the steps so it is easier to trip. Food: • Food was generally well prepared, though sometimes meat was overcooked. • Service in the formal dining rooms was good; this staff really works hard. • Fruit was readily available in the buffet. Salads were generally good. • Food was not overly salty. • But food selections were also not diverse, they were sort of standard, uninspired "institutional" cruise ship fare. For example, there were no (or only one) Asian selections in the buffet. I don't recall any Asian or Latin American selections on the menu in the dining rooms. Other cruises I've been on featured dishes from the areas we were visiting. • Flavorings were generally bland and lacked zest. • The breakfast buffet had the same offerings (eggs, pork, bread) at five or six stations. We found an area at one end of the very long buffet that offered fruit and another at the opposite end with some variety of cheeses. Again we found no Asian food (except for some Congee which had limited toppings). • There was insufficient staff to help – on other cruises we’ve been on, staff have helped carry trays, find seating, and get drinks and coffee for guests. Guests, including those with handicaps, seem to be totally on their own in the buffet. • We didn't make it to the buffet at midnight, but at 11pm the late buffet is just pizza and leftovers from the day. • Other cruises we’ve been on have had special events on the deck by the pool involving specialty foods from the area we were cruising in, such as Asian, South American. There appeared to be none of this on Divina. • There are a lot of specialty extra-cost restaurants on the Divina. We didn’t try them. Constant Selling • Most cruises are trying to sell merchandise, but it is really obtrusive on the Divina. • Public areas and aisleways were often narrowed with sales displays. Surprising because I’d think this is a safety violation. But it adds to the sense of being crowded. • The shopping “advisor” was primarily a shill for Diamonds International. He didn’t know much about the ports except where the high-end jewelry stores are. We saw him at the DI store in Willemstad, obviously being hosted by the staff there. We asked him about some things we wanted to buy while in port and he had no idea whether or where the items could be purchased. He showed no real expertise as to best prices, local crafts and art, etc. Finally, we didn’t see ship’s officers circulating nor eating at the buffet or in the dining room or boarding/debarking area. This is much different from other cruises we’ve been on where officers, up to the Captain, are often in evidence. While a lot of the problems involve the design and passenger load of this ship, perhaps some problems would be identified and corrected through “management by walking around”. Read Less
Sail Date December 2016
My wife and I thoroughly enjoyed the seven day cruise. It was a Jazz Cruise but the ship offered many wonderful experiences that we could partake in when we had free time. Arrival and departure were all handled with ease. The staff was ... Read More
My wife and I thoroughly enjoyed the seven day cruise. It was a Jazz Cruise but the ship offered many wonderful experiences that we could partake in when we had free time. Arrival and departure were all handled with ease. The staff was fabulous, friendly, and most courteous meeting all our needs and expectations as was the service provided. The food, more European in presentation, was excellent and diverse with an eye for detail. The ship, The Davina, was beautiful offering a luxurious environment with a wide range of eating venues, activities, shops, and lounges to enjoy. Our cabin was spacious and well fit. We found the entertainment and shore excursions to be top notch. I bought a spa package and was pleased with the services and facilities but wish I was informed more with all of its offerings that I had to learn for by myself. (An intense explanation of spa facilities at the start would have been appreciated.) We have cruised on many different lines and found MSC to provide excellent service and venues to make our cruise all we could ask for. We are looking forward to a ten day cruise in November and we plan to continue to look at MSC offerings. MSC is a FANTASTIC cruise line meeting all our needs and expectations!! Read Less
Sail Date October 2014
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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