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20 MSC Cruises MSC Divina Group and Theme Cruise Reviews

Holistic cruise. My first cruise. I discovered I am not a cruise person. Too many people for my taste. I can only handle Vegas for 2 days and this was like 10 days in Vegas with 2000 fellow vegans. As a solo traveler, I prefer more ... Read More
Holistic cruise. My first cruise. I discovered I am not a cruise person. Too many people for my taste. I can only handle Vegas for 2 days and this was like 10 days in Vegas with 2000 fellow vegans. As a solo traveler, I prefer more space. The Holistic program was amazing. Great speakers, yoga, Ship was nice, clean. Food good not great. Ship's personnel could be both very attentive and pleasant, and quite rude. Gilbert, cabin service excellent . I found a great waitress in Villa Rosa and just stuck with her. Before that I found myself avoiding the dining rooms due to slow impersonal service. The European crew were most often cold and harsh. One day I was yelled at 4 times for not following their strict procedures. (Too early for breakfast and social events, etc.) I guess I'm just a troublemaker. Interior cabin was fine. I booked 2 excursions through MSC (St. Thomas, Miami). They were good not great. I booked 2 others through Viator (St. Kitts, Barbados) and they were wild and crazy parties with sail and snorkel. Fun. Did not see much of the islands though. Embarkation was smooth. My bag was lost on the debarkation and the response by MSC for the last 3 three weeks was virtually nonexistent. 1 initial email and no response to my phone calls. Website worthless. Still no word. Definitely left a bad taste. Having said all this, I am considering the Holistic cruise again next year for the program if I can figure how to survive an 11 day cruise. Read Less
Sail Date February 2018
This ship was chosen to host the 15th annual Holistic Holiday at Sea vegan cruise. I was looking forward to cruising with MSC and expected it to far surpass previous experiences on the Carnival ships. I was disappointed. The crew on the ... Read More
This ship was chosen to host the 15th annual Holistic Holiday at Sea vegan cruise. I was looking forward to cruising with MSC and expected it to far surpass previous experiences on the Carnival ships. I was disappointed. The crew on the MSC seems to like saying NO more than they say YES and I found them to be non-customer service oriented. Bar service was extremely slow and the dining room staff was flat out rude more than once. Even the pool staff had no problem telling me I was 2 minutes too late to get a dry towel one day. Really? The cabin was fine, as was our cabin steward. The beds are not that comfortable, barely more than cots with a thin pad, but it was vacation and it was fine. The ship itself is beautiful, no complaints. We had one problem with an excursion in Martinique and discovered the MSC excursion staff onboard to be inflexible in our request to cancel a similar excursion in an upcoming port. They need to make sure their excursion descriptions are accurate. When I disembarked, I swore I would never cruise MSC again. However, in retrospect, I would change that to a "maybe". One of the biggest differences I noticed was that there is no assigned dining table or section of dining room, so you don't have the same waiters for the entire cruise. What this means is that those waiters are not getting tips at the end of the cruise, and tipping is "strongly discouraged", therefore they have little incentive to provide a great experience for the guests. And it shows. I might go on another MSC cruise just because I know what to expect now. Other cruisers on this trip did have some comments on the service level as well, so I know it was not just our experience or perception. Read Less
Sail Date February 2018
The Divina was distinctly European in its culture. We saw more Europeans than on any previous cruise we have been on. The “no video or picture” announcement prior to the shows was given in at least four languages, none of them english. ... Read More
The Divina was distinctly European in its culture. We saw more Europeans than on any previous cruise we have been on. The “no video or picture” announcement prior to the shows was given in at least four languages, none of them english. Some of my criticism may be due to the cultural differences. I believe that there is no such thing as a bad cruise. That said, some are better than others. As mentioned on previous posts, we got on board within an hour of arriving at pier G in Miami at noon. Note, our docs said pier F, ship was at E. No big deal as it’s hard to lose a cruise ship! The ship is as beautifully decorated as most cruise ships, including Swarovski crystal staircases in the main atrium. The bars and lounges were contemporarily decorated for the most part. Our standard balcony room was nice, and maintained perfectly by our attendant, Chonna. Wish we could have brought her home with us! One issue with the room, the shower area, at 2.5’x2.5’, was the smallest I can remember on any ship. The pool areas seemed smaller than usual, but that may have been due to the crowds. The only days seating was available after 9:00am were port days when most people were ashore. Lots of deck chair saving going on at sea. Thankfully, our balcony chairs were comfortable, and the wind and sun usually kind to us. As mentioned in other reviews, the staff in the dining room seemed unorganized on the first day, even apologizing for the slow service. The rest of our cruise they got it together and performed well. The food in the main dining room, the Black Crab, was average for mid-priced cruise lines. Some specifics: The prime rib, which most old cruisers know to get the night you see it on the menu, was good. The desserts ranged from wonderful to okay. We like to eat breakfast and lunch in the dining room when possible, so I had to try their shrimp and grits, a dish I look for everywhere. Their description was great, shrimp sautéed in savory bacon drippings, over cheese grits. What I got was one thumbnail chunk of shrimp, on top of a teaspoon of cheese, on top of runny plain grits. Later in the cruise, I ordered it again, asking for extra shrimp and extra cheese. I got four chunks of shrimp, and a whole tablespoon of cheese, on the same grits. Best shrimp and grits ever? The lo-country shrimp and grits at Ruby Tuesday. Yeah, that RT. Another favorite dish of mine is corn beef hash. Only saw it on the buffet and tried it twice. It was gruel. Best ever was at O’Sheehan’s pub on NCL. I figured that with the European culture the Muesli would be great. I make better at home. Beer and wine were included as part of our package. Note, this is only during meal times in the buffet and dining rooms, ie. it did not include the specialty pizzeria. No choice of beer or wine, only Heineken beer and three varietals of wine. The specialty pizza was good, so I call it a tie with Princess’ Alfredo’s pizzeria. The pizza on the buffet was fine. Okay, I’ve vented enough about the food, the shows helped make up for it. While the music was canned, the voices were not. They were great. I enjoy opera, and they gave us a good dose, maybe too much for some. The sets were amazing, but the best part was the dancers. I’ve never seen a troop of five girls and five guys work that hard, and they did it every night for ten days! There were parties in the clubs every night, though we’re not partiers. We were on board for Mardi Gras and Valentines days, but there was no mention of them that we saw. If you do party, take a white outfit for that night. We were also aboard at the start of the Olympics, and would have enjoyed seeing some on TV after a tiring day, but it was not available. Soccer was available, though. Yes, I know it’s important in Europe, but so are the Olympics. We enjoyed shore excursions in Aruba and Cartagena. I was surprised that ships had started visiting Cartagena, but it was a beautiful city, even though a civil war ended seventeen months earlier? Best souvenir? A bag of Columbian coffee. Smoothest coffee I’ve ever tasted. Due to the size of the ship, it had to dock at the cargo port in Freeport instead of downtown. To get downtown required $5 per person, each way. Fortunately, the locals had a fair sized shopping market at the dock. I enjoy meeting people, usually in the dining room, on cruises. It’s fun and you never know who you’ll meet. Fortunately, more Europeans speak english as a second language than Americans speak their languages. With one exception, all were polite. When I asked a nice Swiss man why they all liked MSC, he said language was one big reason. One day in the Le Serene pool area, which is misnamed, I saw a guy about my age at the hot tub with a Vietnam vet hat. I’m a Vietnam vet too, so I asked him about his experience. As it turns out he was in the battle of Ia Drang. That was the battle that provided the story for the movie “We were Soldiers”, with Mel Gibson. He said the movie pretty much nailed it. It’s not often one gets to talk with living history. Disembarking back in Miami was fine. We had time for breakfast in the dining room, but service was slow. If you’re in a hurry to leave, do the early walk off by 7:30am. Final note, US citizens had a separate line in the terminal at customs, which was much shorter. Read Less
Sail Date February 2018
I've done six cruises, Royal caribian, Norwegian, Costa, and now MSC Divina. It was a 12 day cruise to the Panama Canal and Columbia including some islands. Overall the food was ok but not great in the dining room. Buffet was ... Read More
I've done six cruises, Royal caribian, Norwegian, Costa, and now MSC Divina. It was a 12 day cruise to the Panama Canal and Columbia including some islands. Overall the food was ok but not great in the dining room. Buffet was overwhelming. The shows were horrible, the only show I enjoyed was the Michael Jackson show. Two nights of opera that's a little too much. The Pirate show was boring. Two much Latin music, too repetitious. Not enough of a veriety of music. Some games were silly. Most of the entertaining crew spoke always Spanish. The international language is English. Speak English. I had I balcony room it was very nice. I only suggest a few more hangers in the closet, four per person are not enough to hang your cloth. I had to keep most of my dresses and pants in my suit case, no iron. Too American, should have an international flair. Read Less
Sail Date February 2018
My significant other and I went on the Divina last week for 7 days with a large group. I have been cruising for years and have been on many different lines as has he. The ship is beautiful inside and our cabin was an aft balcony ... Read More
My significant other and I went on the Divina last week for 7 days with a large group. I have been cruising for years and have been on many different lines as has he. The ship is beautiful inside and our cabin was an aft balcony stateroom - the balcony was at least double the size of the regular balcony cabins - and the room was a very decent and comfortable size. - no complaints about that - the shows were great and the dancers, singers and acrobats were wonderful - some of the best performances I have seen. Piano Bar smelled from smoke from the Casino - many of us could not stay in the casino due to how smokey it was - it was awful. That being said, the service and the food need improvement. The cabin steward was just ok for the first part of the trip - he got better as time went on - the diningroom staff needed more help as the waiters did not have busboys the first few days and it took forever to get dinner served - it took so long that most people at first seating missed the first show which was the only one that night - it took over 2 hours for dinner. The last couple of days it was a bit better but still took forever. The food was hit and miss - overcooked often, under seasoned, and not hot when it should have been. The buffet had an ok selection but food was often cold - do not go on this ship for the food - no lobster either - shrimp cocktail has an up charge - The non-Americans were treated better than the Americans - they need to work on this if they want to keep sailing from Miami - this was a big problem - Might consider going again but not soon - going back to RCL instead - they know how to treat you Read Less
Sail Date October 2017
We accompanied our friends on our first cruise ever and their first MSC cruise. We were impressed with the awesomeness of the ship, however we were let down by the food selection. We realize that this was an Italian themed ship, a little ... Read More
We accompanied our friends on our first cruise ever and their first MSC cruise. We were impressed with the awesomeness of the ship, however we were let down by the food selection. We realize that this was an Italian themed ship, a little more variety of food selection would have made this an outstanding cruise. Too much concentration on Mediterranian and Italian cuisine was a let down. Perhaps introduction of Chinese, Oriental and American themes would have enhanced the menu to accommodate other than European passengers since there were many non-European members aboard as well. The Pizza menu was the best part of the buffet. The bar drinks lacked authentic mixes. The Margaritas were undrinkable due to the bitter taste. The Black Crab Resturant lacked variety of food. Another problem I incurred was the lack of conversion cables to convert 220V to 110V for my scooter. Only available three pronged 110V outlets were on the vanity in the room. There was ONE conversion cable on the ship and it was BROKEN! Better quality control of available accessories is an absolute requirement. A sundries kiosk would also provide items that may have been over-looked by passengers. Read Less
Sail Date October 2017
Although I enjoyed the MSC experience, I found that it was lacking in some areas. The entertainment needed to have more of a Caribbean feel since it was a Caribbean cruise. It seemed as though everything (cuisine, music, shows, etc.) ... Read More
Although I enjoyed the MSC experience, I found that it was lacking in some areas. The entertainment needed to have more of a Caribbean feel since it was a Caribbean cruise. It seemed as though everything (cuisine, music, shows, etc.) centered around European culture. Also, the activities for children under 12 (camp) was very limited and my children preferred to hang out in the teen space. The game room only had a few games that the kids didn't like, so the money that was loaded on their cards prior to sailing was hardly used and had to be spent on board (regardless of whether we wanted an item or not) because it was nonrefundable. The ship itself was huge and very pretty. There was a regal feel to it and you could hardly feel it moving. Aside from the things mentioned before, I enjoyed my time in all of the ports. Read Less
Sail Date July 2017
My husband and I went on this cruise because it included the reunion of a band we really wanted to see. This was our first cruise experience and it is not typically the kind of vacation that interests us. Having nothing to compare it to, ... Read More
My husband and I went on this cruise because it included the reunion of a band we really wanted to see. This was our first cruise experience and it is not typically the kind of vacation that interests us. Having nothing to compare it to, we felt that MSC made it as pleasant as a cruise can be, but we found that we spent a lot of time standing in lines (for food, the concerts, getting on/off the boat, etc.) and didn't especially enjoy things being so scheduled. That being said, everything was extremely clean and the staff was always friendly and attentive. Our room was immaculate and the service in the dining room was excellent. Despite representing many different countries, everyone we interacted with spoke English very well. Because we were on a specific event cruise, all the entertainment was organised by Premier and was not the usual MSC performers, but the theater was comfortable and the concerts were produced well. The food was good and there was always lots of everything at the buffet, though there were not a lot of vegetarian options and if you have food allergies or sensitivities it might be difficult to navigate. You can also expect to stand in line for the popular stations. We had supper every night in the dining room after the concert. Again, not a lot of options for vegetarians and my husband's meat/fish dishes were generally over-cooked but tasty. We spent a little time in the adults-only pool in the evening, which was nice and quiet, but during the day there was nowhere to sit in the shade. By the main pool there were never any lounge chairs available in the shade and since we were there in July, it was just too hot to sit in the sun. As is standard on most cruises, none of your alcoholic beverages, specialty drinks, or pop are included, but we got along fine with what was available in the buffet. The free soft-serve ice cream at the pool was also very popular and the snacks (pizza, fruit, cookies, etc.) in the buffet between meals were good, especially given our 8 pm dinner time. There seemed to be a lot of activities for children and teens that they appeared to enjoy, though we don't have either so can't comment on them specifically. If you like to go on the kind of vacation where everything is scheduled for you and you are comfortable on boats (I am not so much and was a little queasy at times), then I think you would enjoy an MSC cruise. Read Less
Sail Date July 2017
I was on MSC for the Weight Watchers 1st Rejuvenation cruise. The ship is beautiful, but the staff clearly prefer Europeans as guests than Americans. hard to get bar service if you walked up to the bar instead of waiting for someone to ... Read More
I was on MSC for the Weight Watchers 1st Rejuvenation cruise. The ship is beautiful, but the staff clearly prefer Europeans as guests than Americans. hard to get bar service if you walked up to the bar instead of waiting for someone to come and take your order. The main dining room menu was not all gratis like I have seen on other cruises. You had to pay for example; shrimp cocktail, steak, it just seemed strange. Their shows were very good. The port stops were the same, but the times seemed to be shorter than normal. We stopped in Cozumel, Jamaica, grand Cayman and Bahamas. I will say that embarkation and disembarkation were a breeze. There was always a line at the guest services desk it seemed. English is most definitely the second or third language on board! We did stay in an inside cabin which compared to the ship decor the room was very drab. I got to peak at an veranda cabin and also bland looking. Anyway, it was just a different atmosphere. The most beautiful has to be the glass staircases that have swarkois crystals in them! Read Less
Sail Date May 2017
This is a great ship the cabins are nice and it is very clean. But the food and service needs improvement, the service was bad and slow and the food is not very good. The Shore Excursions are the worst not worth the money and not organized ... Read More
This is a great ship the cabins are nice and it is very clean. But the food and service needs improvement, the service was bad and slow and the food is not very good. The Shore Excursions are the worst not worth the money and not organized at all. You spend more time on the ship waiting for your excursion to start and then they are cut short because you are out of time. Also you have no time left to see anything else when on shore. This was a big problem with our trip and the staff did not care about our issues. I had spent my vacation time trying to talk with Excursion Supervisor and never received any follow up. The excursions are not worth the time or money. Plan your own time on shore or work with other outside company not the ship. We were very disappointed. Read Less
Sail Date May 2017
We went to the Bahamas and the Dominican Republic. The ship was beautiful and had many amenities. The lady who took care of our cabin was extremely friendly and helpful. The other staff ranged from very nice, to professionally polite, to ... Read More
We went to the Bahamas and the Dominican Republic. The ship was beautiful and had many amenities. The lady who took care of our cabin was extremely friendly and helpful. The other staff ranged from very nice, to professionally polite, to very stressed out. The food in the buffet was as good or better than any buffet I've been to. Unfortunately, the service in the main dining room was awful. This was my fifth cruise. If it were my first I might have said "Well it's hard to feed this many people at once." But since I've seen it done amazingly four times before, I was shocked at how poorly this one performed. Many other cruisers felt the same way. All of the servers seemed to be very frazzled. On two nights we ordered drinks with our prepaid plan. They took our vouchers but never brought us drinks. On another night I had asked three people before I got a drink (took about 40 minutes.) The second person I had asked brought it to me and said "See, I bring you drink. You don't need to get me in trouble." They seemed to have no idea what was going on. There were a few reserved tables but most people were seated at random tables when they came in. But there was total chaos because sometimes they wouldn't see the reserved signs and seat people at those tables and then ones who should be there would get all upset. Mostly you saw servers walking around aimlessly with parties of two looking for a place to seat them. I could go on, but you get the idea. They also billed me for laundry I didn't do. When I went to the desk to fix it, I overheard that the two parties in front of me were also billed for something they did not purchase. I also received a notice saying that my daughter and I did not attend the emergency muster drill, though we did attend and used our cards to sign in. We also received an email that they had sent all of our information including passport numbers to one of the other guests who agreed to delete it all. While in a line later, I talked with two others who got the same email, so probably everybody did. Last but not least, we were in one of the last groups to get off, yet it still took over an hour for hour luggage to come out. All this to say, that I would not do an MSC again. Read Less
Sail Date January 2017
I had a group of 43 people on this cruise. Most had a good time. I had one lady who needed a wheel chair and it took us 3 hours sitting outside waiting for our turn to go in. There were no drinks offered and no restrooms during the ... Read More
I had a group of 43 people on this cruise. Most had a good time. I had one lady who needed a wheel chair and it took us 3 hours sitting outside waiting for our turn to go in. There were no drinks offered and no restrooms during the wait. We also were not given a time that we would be able to board. Several people would ask, and no one received an answer. Once he left the "clipboard" where people could look at it to see how long it has been taking to get people onboard. He came and took it and wouldn't answer questions. in the dining room, we had several tables assigned to our group. With other cruise lines we can trade tables and talk to different people each night at dinner. The Maître d' would not let my people change tables. One night I switched tables to sit with people I knew were going to be dining alone at a table of 8 and I was scolded. What if they decided to come to dinner? I told them I was the group leader and I knew the others would not be joining this couple this evening. Finally the Maître d' walked away. Read Less
Sail Date January 2017
We took this cruise with 68 others from a softball league in Florida. These are the pros and cons of my experience. PROS 1. The ship is beautiful. Besides the crystal steps here is a great deal of artwork. It is impressive. ... Read More
We took this cruise with 68 others from a softball league in Florida. These are the pros and cons of my experience. PROS 1. The ship is beautiful. Besides the crystal steps here is a great deal of artwork. It is impressive. 2. Contrary to what I've read, the food on board was good. By that I mean it was about equal to the other 17 cruises I've been on. Nothing spectacular, but not bad. We had steaks in the "Eataly" steak house. The Rib Eyes were 16 ounces (I think larger), about 2 inches thick, very tender and cooked to order. I would recommend this specialty restaurant. 3. Again, contrary to what I have read, the cabin attendant was friendly and did an excellent job without being obtrusive. The waiters were also very friendly. 4. We have a "high rank" on another cruise lines loyalty program. MSC's Loyalty Program allowed us to transfer these credits to MSC's. We instantly became "Black" members which is the highest in MSC's program. This availed us of complementary candy, champagne and other goodies. 5. In keeping with MSC being an Italian line, their pizzas are probably some of the best I ever had. CONS 1. Although I read that MSC is trying to get into the North American market, it failed on this cruise. Out of 4,000 there were 400 Americans and a handful of Canadians on board. The cruise seamed to be geared for 20 - 30 year old Europeans. And I can understand. To the Europeans, the Carribean would be an exotic place to visit as opposed to us Floridians that have cruised there many times. 2. We called the buffet the "war zone". At 8 AM and thereafter the place is packed. There was hardly room to move. There is a main area that features omelets, fried eggs and other breakfast items and they have down the each side of the ship additional food items. However these are often closed so everyone has to go to the main area. 3. We were more toward the front of the ship, so just to get a cup of coffee was a major trek to the buffet at the back of the ship. They need a coffee and flavored water station closer to the front. 4. I may be stereotyping, but the Europeans were very pushy in the buffet and elevators. Try getting off at your deck with coffee in hand when 5 people charge in as soon as the elevator door opens. 5. Obviously this is personal, but we like to play trivia on cruise ships. Questions were definitely meant for a European crowd as some of the products in the answers are not even made or marketed in North America. Plus who is the singer Sugg? We did win once, having 4 of 12 questions right! 6. We and our group are all over 50, but all dance music was intended for a much younger crowd. The only places we could here our generation's music were at piano bars where you can't dance. 7. Some of the major "parties" were held in the Black & White Lounge. With a passenger list of 4,000, even 200 was tight in that room. 8. We were crammed in the main dining room. They had 10 of us seated at a table for 8. And two couples were backed up to a 54" wall which meant the waiter had to reach over the wall to serve them. All in all I think this was our last cruise on MSC, although I would highly recommend them for Europeans cruising the Carribean. Read Less
Sail Date October 2016
This was my first cruise. We arrived at the port at 11:30 using Jiffy Jeff transportation. Well The terminal was packed as it was a partially chartered ship most of the group (claim 800 people) many of which were arriving together on ... Read More
This was my first cruise. We arrived at the port at 11:30 using Jiffy Jeff transportation. Well The terminal was packed as it was a partially chartered ship most of the group (claim 800 people) many of which were arriving together on multiple buses. We went into the terminal an saw a sign "boarding will be delayed". Come to find out the prior cruise was "Holy Ship" a chartered techno dance music cruise an they apparently had too much fun with multiple people being arrested, slight damage to the ships as they said but I didn't see anything wrong other than some TV's an framed pictures weren't level. Also they had to have a crane take down the stage they brought with them from the pool deck. We finally boarded around 1:45 an went straight up to the buffet on deck 14. Food was good the entire trip buffet and MDR. My only issue was portion sizes were smaller than expected. 10 small raviolis does not make an entrée but that's just my opinion. Meats were cooked well as were the fish pasta and PIZZA!!!. We were allowed into our cabins at 3:05 an dropped off our carry on bags then went to explore the rest of the ship. One thing many didn't like was the aft elevators only went to the Villa Rossa Restaurant and not the Black Crab on deck 6 which confused a majority of the older people who got very upset they had gone down then have to go back up an over an down again in another elevator. First two nights at dinner we watched people come in 10-20 min late because of it. Now as for dress code at dinner - Personally I found it a joke that my in-laws who have been on MSC before claimed EVERYONE dresses up. Well that sure was NOT the case for our cruise. many men did wear jackets but I'd say it was only 50-60% majority did like me dress shirt tie wth nice pants. The only people we saw turned away were a family who showed up at 6:55 when 1st dinner was 5:45 an expected to be seated. St. Thomas we docked at Havensight which was nice for shopping and had plenty of taxis available to get into town if you weren't willing to walk. It wasn't very hot maybe 70 at best when we first got off but was mid 70s by the time for all onboard. San Juan was much warmer and before we were let off they announced the pier would be shut down due to another ship coming right across from us at 11:45am so they could do all the ropes without passengers being in the way. Well the ship ended up coming closer to 12 an they shut down the pier for a good 30-45min maybe even an hour as they couldn't seem to get the ropes how they needed to be. If you are going to take the free trolley around town I suggest going to stop #14 across from the CVS right on the main road same side as the pier. Stop 1 was a madhouse but we got seats since we were on early due to boarding at 14. We skipped Great Stirrup Cay due to poor sea conditions the tenders weren't able to handle safely so we ended up with a 3rd sea day an the crew scrambled to get entertainment available. We ended up going extremely slow an sometimes stopped for a while since we couldn't go back to Miami early. As for entertainment the dancers, musicians and acrobats were all very good my only issue was the stage lighting. we usually sat towards the middle/ back (bottom of the steps) and the steps on the stage were too bright yet the rest of the lights on the performers were too dim you couldn't really see the detail in the costumes or their faces. (IMHO). Debarkation was smooth we had to go to the theater at 8:15 but we ended up being allowed off at 8. Inside the terminal it was like the airport with rows of conveyor belts all marked with colors of the tags. Small issue with some of the other passengers we had 2 colors as we were two different cabins yellow an pink. Well we had found the pink bags instantly an dragged them to the yellow area, many people were so rude thinking just because we had pink bags it was the pink section which it wasn't and clearly marked it wasn't. One guy threatened to fight an employee because nobody told them they were waiting in the wrong area. HELLO the big YELLOW board over the conveyor belt kinda gives the answer. We got our bags went down the short hallway quickly went through customs as we didn't purchase anything expensive an were out waiting for Jiffy Jeff within 30miin of getting off the boat. Read Less
Sail Date February 2016
Was on the the Divina Cruise for a week and was disappointed. The embarkment took almost 2 hours. One of the people in my group was held in a holding area for 3 hours due to a problem with her identification she had. They made her wait ... Read More
Was on the the Divina Cruise for a week and was disappointed. The embarkment took almost 2 hours. One of the people in my group was held in a holding area for 3 hours due to a problem with her identification she had. They made her wait until they were able to get someone to approve her to board while everyone and workers had all left the check-in area and they finally let her board. We were later informed of law enforcement's were on the ship because they has problems from the previous cruise. We also had law enforcement's on come aboard on the 3rd day of the cruise. The food in the buffet was warm to cold and the dinners were mediocre at best. The waiters in the dining room most of them did not understand English and if you wanted to change something to the meal they did not understand enough to make the request. Our cabin was clean but I did hear some other cabins were not as good. Did not need to attend the entertainment onboard as we were with a very large group that provided their own entertainment in the lounges. Which who were not part of our group were able to enjoy the entertainment when they played poolside or late at night. The disembarkation went well enough we were the last group to leave the ship. Read Less
Sail Date February 2016
I took my wife on the Def Leppard cruise as a birthday celebration, and to give MSC a try, this was our 9th cruise... I'd read about all I could find about Divina prior to the cruise and so was aware of others misgivings. While ... Read More
I took my wife on the Def Leppard cruise as a birthday celebration, and to give MSC a try, this was our 9th cruise... I'd read about all I could find about Divina prior to the cruise and so was aware of others misgivings. While certainly not a perfect cruise, it was no where the life shattering experience others claim. Yes, the weather wasn't great and a performance on the pool deck was postponed- they did slow the ship down and tried to position it to minimize the wind. It would've been better to have the show moved to another venue, but that's for MSC to explain. As with several negatives about the cruise, both sides dropped the ball; which is odd since this wasn't the first theme cruise for either party. Quite a bit of the negativity I think comes from a share of the passengers who were drunk and stupid even before boarding.....complaining when looking for your boarding photo that DL wasn't the back drop? really, that ignorant?? You didn't see the ship as the backdrop??? I agree that it was "different" from other cruise lines to need to go to the reception desk to set up the onboard spending account, but it went well for us. Maybe the attitude you give is what you receive... Also agree a good portion of the staff could be more engaging, but in my travels in portions of Europe it came as no surprise. Not saying anything negative about it- it just is what it is and one accepts it; hopefully they will continue trying to improve catering to Americans if they're going to succeed here. I've seen several comments about how the Muster was handled. Agreed bringing flotation devices wasn't the greatest idea (a demo from crew would suffice). While MSC bears the ultimate responsibility of presenting it; at least at Station E the passengers would not shut up and pay attention, the few who did try could not hear anything. You fools- this is for YOUR benefit! I at least did see staff pull one lout aside who couldn't bother to bring his vest or listen. Yes, the weather was unfortunate and affected a lot of the cruise. Nothing any human could do about that- some cruise lines would give monetary consideration, some don't. There was rain and wind, hardly a hurricane. We got off in Freeport for a bit of quick shopping- nobody ever said you couldn't. At Half Moon Cay, the seas were not safe for tendering. Wandering up and down the Bahamas the rest of the time was monotonous and an alternate port of call would've been good, but I don't know the intricacies of unscheduled porting a cruise ship, maybe it was too involved for the amount of time we'd have been there. The food.....we didn't try any restaurants, as we like buffets for variety (reasonably portioned). The entrances to the buffet posted layouts of both Calumet and Manitou sections, showing icons and names of all stations. It was strange that dinner sections were pretty limited, and late night basically a few salads/sandwiches and fruit. I do fail MSC there. Breakfast was pretty good (didn't care for roasted bacon though), lunch we thought was the best. Variety and taste were very good if one bothered to look around and maybe be adventurous. The Ethnic station had a fine paella, jerk chicken and others. The pizzas were decent, but I thought they'd be better if they did a mix through the day, not the four daily varieties.... I really do agree the servers are understaffed, which sets up the situation of dishes empty for too long--- MSC gets hammered on this and has to improve. We DID enjoy the ship itself, the stage shows were pleasurable (wish the pirate show would've been part of this cruise), we really enjoyed the overall lack of smoke; and I'll certainly entertain the idea of another MSC cruise-- on several conditions. Read Less
Sail Date January 2016
So we are a family of 4 and we decided to take our kids of there first new years crews on MSC which is a line that I have never been on. The sailing was from Dec. 26 2015- Jan 3 2016,days 8 nights. when we arrived at the port of Miami, ... Read More
So we are a family of 4 and we decided to take our kids of there first new years crews on MSC which is a line that I have never been on. The sailing was from Dec. 26 2015- Jan 3 2016,days 8 nights. when we arrived at the port of Miami, just looking at the MSC Divina, It looked absolutely amazing, we absolutely could not wait to get on. When in the port there were long lines unless you had Aurea experience or higher which is what we had and got through very quickly eventually getting the ship. So we get on and the lobby Is filled with people trying to get to there cabin in an elevator but who cares we got there very soon. Getting into our balcony cabin, it fit all 4 of us, 2 on the king bed, our kids on the futon which was very comfortable. And keep in mind there are plenty of closet space but your bags go under the bed, there is no where else to put them. The bathroom is tiny. the shower doors are glass and are moved into place by magnets. On to the service. The service on the ship wasn't so hot. We ordered room service because we were very tired and ordered 4 sandwiches, but they brought us only 2 sandwich's, for a first timer I wasn't very satisfied. And later on they would mess up almost every room service order we made. In the restaurants such as black crab (which is the only free restaurant besides the buffet) all the waiters cannot speak English very well, they basically mumble. After reading some questions from people, they want to know if there is good activities for teens on board. The answer is no. My son is 14 and he had 2 family friends on board with him, and almost never gets bored. There is a teen club but it doesn't seem fun, all it is, is dancing to the same songs every day and playing Xbox which doesn't even sound interesting. They were bored mostly during the night. Something that the boys did was bowling basketball watch basketball and swim during the day and maybe the night. On the MSC Divina there are shows every night. And they are SPECTACULAR. The best have ever seen, everyone of us loved it. There was a show where Queen song were sang, acrobatics, dancing, and the best of all the Michael Jackson show. The theater was 100% filled that night, I mean the guy could dance exactly like Michael Jackson and they also have a special surprise at the end of the show for you! About the food, it was not so hot either. We didn't go to any other restaurant besides The black crab, buffet and eataly which was good. In the buffet there are not to many healthy choices for people who hate junk food like me. I'd say its OK. The black crab, some nights it was terrible some nights it was very good. They undercook steak a lot so remember to check before you eat it. The pizza and pasta are amazing in all restaurants since its a Italian ship so try that. We went to Ocho Rios Jamaica, Grand Cayman, Cozumel, Belize city and Freeport. All were very good except for Jamaica, we went to the beach it was just crappy. If you are going to Cozumel go to Playa San Juan, VERY NICE snorkeling! and if you are going Belize make sure to book the Starfish island excursion. Beautiful island! Over all I would come back to MSC as long as they improve!! Read Less
Sail Date December 2015
We have a ball wherever we go. The glass is always half full as they say. that being said there are a number of things that MSC MUST do right away or they could alienate the US market and possibly have to move what is a gorgeous ship back ... Read More
We have a ball wherever we go. The glass is always half full as they say. that being said there are a number of things that MSC MUST do right away or they could alienate the US market and possibly have to move what is a gorgeous ship back to Europe (or some other locale). Boarding-It seems to be a very lengthy process to check people in. My suggestion to management would be to time the average check in time frame. We clocked most in the 10-15 minute range per couple, which is far too long when you have 3,400 people to board. We arrived at the Pier at 4PM and were finally on board at 5:45PM. Ship-The ship indeed is Gorgeous. Super clean and just stunning visuals everywhere you look. The entire ship feels fresh and new and the cabins are beautiful. Warning: Bring a bar of Soap as they only dispense body wash in the showers ( We loved the Shower Capsule). We say this because three of our friends cabins didn't have washcloths, so they were not sure what you were to use the body wash with. We had washcloths so we were fine! Food-Wow- Here's where they need to fix things and fast or they are going to be lost in the crush of competition. Try as we might, the food is just plain horrible in the dining room- No two ways about it. the service is just as bad. It's like they need to throw out the play book and start all over again. I read other reviews and I really wanted to shout- "No trust me- It's better" but alas it isn't. the buffet became our sanctuary and we lived on Pizza which is VERY very good by the way. However when you get Risotto slopped onto a salad plate ( Do you not have bowls?) Or a cup of soup where some have a garnish and some don't and some are full and some are half full or Prime Rib Entree's that resemble shoe leather - Well we couldn't get out of there fast enough. Management can't sugar coat this- They have to address it. Entertainment- Was pretty good- they seemed very poorly lit - I'd get someone with theatrical lighting experience in there. The singers and dancers are all good and this is an area that MSC truly is showing promise. We loved the Cirque-esqe touches of the shows. Musicians throughout we all great and the entertainment staff seemed to really be working hard to make sure everyone had a great time. Few other notes: Spa/Gym is really nice. Drinks are very generous size ( and strength) and the coupons you can buy at any bar are a very good deal- If you even plan to have 2 drinks a day get these it will save you lots of $$. Overall we had fun as we were with a group of friend but MSC needs to take the Chef and Maitre D to task, as their areas of oversight will ruin their ratings if they can't improve the experience.   Read Less
Sail Date December 2013
I have a mixed review to be honest. I loved the ship and I had a great time but my frustrations grew more and more every day. I love going on cruises and this was my third one. The other two were on carnival. I figured this MSC cruise ... Read More
I have a mixed review to be honest. I loved the ship and I had a great time but my frustrations grew more and more every day. I love going on cruises and this was my third one. The other two were on carnival. I figured this MSC cruise would be much better but to be honest, it was not. I will most likely take an MSC Cruise again as this was only the second cruise in the Caribbean so they have some work to do and I took that into account. The staff honestly, does work very hard and they work daily and they do not get paid a lot. However the management seriously needs some work. They need to train the staff much better. Especially in the dining rooms and in the Buffet areas. The bartenders needs some serious training. It took forever to get drinks and honestly, the drinks were expensive and very week. We waited about a half hour for drinks. American's love to drink. So to start with the Buffet - there was no juices to drink besides water. So I decided that I would use a soda coupon and go get a soda however the bar in the buffet area was closed. So all you had was water. So I decided to go to the other bar outside the pool deck area. Well good luck with that, the line was enormous and you had to wait for thirty minutes for that to happen. The staff did not seem to be knowledgeable about much as well. My friend who came with me, thought he would actually gain a lot of weight from all the food but actually he said he lost weight as the food was not that good. I felt as though the food was good at times but not all the time. Late night, the food was limited. The entertainment staff was actually great. They have the most amazing shows and they really show appreciation to all the guest. I have never seen shows like this ever. I met one of the Entertainment staff individuals who I became friends with. I told him my experience on the ship and also told him that this is a new area for the ship so I know there are things that need some work and I would come back on the ship again in hopes to see progress and I am sure I will. I do see however that the management on the ship really does need to do some work. I was not impressed with the management. There was a huge difference between a Carnival Ship and the MSC Divina though. Our cabin staff member was very nice and did a really good job. He would always ask us when we wanted our room cleaned. He was there during the mornings and the evenings. Since we stay up very late, we chose the evenings. He did a great job. I will most likely go on a Carnival Cruise ship however before I go on this ship again. But who knows. I just do not want to take a chance on bad service again but will have to see. My friend who went with me, says he will never go on this ship again. Read Less
Sail Date November 2013
Booked with a large group. Promised the moon and stars but that is hardly what was delivered. Both the agency and the Cruise line had a full year to prepare for this 1700 plus member group, that brought aboard alot of it's own ... Read More
Booked with a large group. Promised the moon and stars but that is hardly what was delivered. Both the agency and the Cruise line had a full year to prepare for this 1700 plus member group, that brought aboard alot of it's own specialty entertainment, and had alot of it's own special events seperate from the rest of the customers. I was lucky enough to get to the port early and check in was a breeze as was boarding. Since I tip well my bag arrived rather quickly to my room, were others had to wait till well after we left Miami to see their luggage which caused panic. My room on the 5th level which is the lowest on the boat with a nice big port hole window was comfortable, clean and enjoyable as it barely moved unlike rooms on higher floors. I tipped my cabin Steward the moment I arrived and said let's get this started right, we had a nice discussion of my likes , dislikes, and expectations and he delivered ontime, everytime. He therefore earned two more tips during the voyage. The ship is very large and the first thing I did was go floor to floor front to back getting to know everything and after about 3 and a half hours I had the ship memorized. General staff on board, with some exceptions, tended to be robotic, to cold, to downright miserable, and you could walk miles without seeing a smile unless you actually stopped, asked for one and humiliated them in the process. Bar tenders can be very shady, slow and arrogant, so it's best to pick a few in different locations, tip them really well right away, make a connection, and no matter what bar you are at or how busy they are they will drop everything and get to you right away even if your 4 deep in line. Our group had several very large parties and everytime they started out understaffed at the bars. MSC does not seem to get the hint after day 1 nor did they after day 6. Everything seemed as if we were lining up in a 1970's era Soviet Breadline. The Brunch is served on days at sea it costs extra but is worth every penny. The food and service are top notch and it's the only venue that is. The rest of the food and service ranged from passable to downright repulsive. I have never spit so much food back on plates in my entire life. It was a week of how not to cook and serve food. The main dining room was always slow, and the staff took 5 days to warm up to our table which was full of amazing wonderful people. The Dining Captain however met me the first night with a paper in his hand and discussed some of my special dietary needs and followed up daily to make sure I was happy. He earned a nice tip for that personal touch. The buffet while vast in size and choice provided food so bad I would not feed it to starving animals, I got so tired of spitting the food back on my plate in disgust most days I just waited to endure dinner. The staff at the buffet are very robotic and only speak with each other rarely did I see them approach a guest and speak, just lift dirty dishes away. Alot of the customer service staff and tour desk staff seemed under trained, had zero authority to make an independent decision, and while every day I got my wake up call by asking directly at the desk , on the most important day, departure day, no call at all. The entertainment staff was very nice on board and some nice shows, and the few chances I got to meet some of the professional entertainers they were delightful people and proud of their work and eager to have you see and enjoy it. They seemed to be, other than the cruise director, the hostess at the Brunch, the only ones that ever really got excited about the product they were offering. On a scale of 1 to 10 sadly this ship with so much potential has only reached a 3.5 with me. Read Less
Sail Date November 2013
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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