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12 MSC Cruises MSC Divina Group and Theme Cruise Reviews

Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have ... Read More
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have collectively informed my opinion of our MSC experience. MSC is NOT for the American market share rather, this European line is clearly after the sustainability of the European market share. American products by and large, do not charge a consistently high price for the cruise and then, charge clients for water while on board. Yes... MSC does this. Not even Costa does this. We paid over 3k for our cruise (similar and consistent to what we have paid for with other products like RCCL, Costa, Princess etc.) but while on board the MSC product we were charged for water.... we were amazed, perplexed and terribly disappointed. Its also important to note -what MSC USA sold us was not what we experienced onboard. When we pointed out the discrepancies on board we were told to take it up with MSC USA when we got home. We did, they did nothing to satisfy or settle our issue. We purchased the Fantastica experience, were told drink packages were included - then they somehow were not included. When we argued they were - we were told we had to buy a drink package which we did for our two children (non alcoholic package) and 1 adult alcoholic package. Only to get on board and be told we shouldn't have done that in fact it was included in our package and when we asked to have the initial prepaid packages we purchased refunded they said - sorry it wasn't included... The only thing which we felt was consistent was the inconsistency between what was sold and what we expected to what we actually experienced onboard. Other things we felt were important to note. The excursions - expensive but of little to no substance; again, representing to us an imbalance between what we paid for and what we actually experienced. We purchased several excursions through MSC - and quickly spent MORE TIME transiting to the excursions than we actually did enjoying the place we were visiting. This happend to us in both Arles France and Portofino. In Arles, we spent 3 hours on a bus to experience the town for only an hour. While in Portofino, same things - we paid a fortune to go to Portofino and spent three hours transiting there only to spend an hour IN Portofino... Very little value for money. Similarly, MSC twice docked at a port which they charged a fee to go from the Port facility to the town.... We were left shaking our heads and again, having the experience of other lines, this was an anomaly we felt was important to note for others who are considering this line. The ship itself was clean, comparatively clean to other lines and with cabins which were much larger than the typical stateroom found on other lines. That was about the only two bonuses on this line. Our experience of the ship was in one word -- exhausting. Terribly overcrowded and with clearly overwhelmed staff who continually treated us with discourtesy and disregard. The staff appeared as exhausted of the overcrowded conditions as we were. This was consistent from the bar staff to the dinning staff -- totally overwhelmed and continually discourteous and seemed exhausted..... The common centers on the ship were jammed daily elbow to elbow with people and loud music - wasn't a quiet spot on the ship to be found... ever. The smoking is an experience not commonly found with American products, on European lines - smoking is everywhere and something we found terribly intrusive and distasteful. Imagine placing the ONLY soft serve ice cream station for kids on the ship in the smoking section of the ship... kids actually have to endure cigarette smoke while waiting for their ice cream (which was eventually closed down due to being broken). This careless disregard for children - alone, made us not want to return to this product... ever. We have sailed many ships (19 cruises to date) and several of those other European products. First time we were ever on a ship and product we couldn't wait to leave... first time. The cost of this product comparatively is similar to other lines - RCCL, Princess Holland America - but what you get for your money is wholly inconsistent and as a result, we could not in good conscience recommend this product, especially for families. While MSC is trying desperately to break into the American marketshare, we believe this is going to be extremely difficult as people with experiences such as ours, share our impressions with others. This was an honest and unbiased account of our experience. We hope it is taken seriously so the product may be improved for others going forward. For us, we will not use or recommend this product in the future. Read Less
Sail Date June 2019
I have been on 35 cruises starting in the late 1970"s. I have been on a lot of ships and this one twice. The first time 3 years ago. It was the cruise from HELL. None of the staff spoke English for one. food was at Carnival level ... Read More
I have been on 35 cruises starting in the late 1970"s. I have been on a lot of ships and this one twice. The first time 3 years ago. It was the cruise from HELL. None of the staff spoke English for one. food was at Carnival level Garbage and the service- we never got any. Now I was told and read many things had changed on this ship over the last 3 years. This is the biggist line of bull. This time I traveled with 50 people, all have 15-25 cruises each. Their review--NEVER AGAIN.The service is so bad. My room was not made up for the first time until after 4 PM everyday. Don't ask for ice in your room-you'll never get it. Dinner, another joke. We had a table for 8, saw the waiter every 15 minutes. He brings the water and bread then he's gone for 15 minutes who knows where. Then he comes back and takes your order, then he's gone for 15 minutes-who knows where. You sit there waiting and waiting for your food. Then when it come there's enough for half of you.The Entertainment was some of the same shows 3 years ago, but they were better then than now. Same people on stage for all the shows. You want to meet people on the ship? forget it. Out of 4300 people on board I think 200 were Americans. So now you learn how to talk to yourself. Do yourself a favor take Royal Caribbean, Celebrity or Princes lines. I give this ship and line a 1/2, only because the ship floats. Read Less
Sail Date February 2018
went with a lgbt bear group on this cruise the value was ok. the ship was ok but customer service was absolutely horrible. At one time the customer service rep. told me that I had no idea what I was talking about ... Read More
went with a lgbt bear group on this cruise the value was ok. the ship was ok but customer service was absolutely horrible. At one time the customer service rep. told me that I had no idea what I was talking about they I had never been on a cruise, I explained I have been on more than 10 cruise. They called me a liar, they did nothing at all to assist, the food was that same every day for the entire cruise seems like they would just reuse what ever did not go the day before no choices of meal lunch you can have pizza or a burger nothing else. In the evening time the buffet was never stocked had to wait in line for food MSC DIVINA was by far my worse experience every on any cruise and I have personally traveled on 3 other cruise lines Take my word on this!!!! STAY CLEAR OF THIS CRUISE LINE Read Less
Sail Date October 2017
We went on this group with a group of about 100 people. When we got to the terminal, we were informed that Immigration was doing a complete inspection of people disembarking. This means that it will take much longer to board the ship. We ... Read More
We went on this group with a group of about 100 people. When we got to the terminal, we were informed that Immigration was doing a complete inspection of people disembarking. This means that it will take much longer to board the ship. We waited nearly three hours in line to embark. We stood for the entire time. No provisions were made for our comfort. All the chairs were filled, no one offered us water, nothing. When we finally got to our cabin, we discovered that it was teeny tiny. There was not even a chair or even room for a chair. We were stuck in this closet for the entire 10 nights of the cruise. It got even worse when we discovered that the food on this ship is awful. The portion size in the dining room was laughable. When my husband ordered Falafel, he received three pieces the size of an American quarter coin. The menu choices were so bad that most nights I did not want to choose anything. At the buffet on deck 14, the food looked like cafeteria slop. There were many pastas that were prepared strangely. The buffet was always too crowded and it was difficult to find a place to sit. The entertainers in the evening shows tried hard, but it seemed to me that each night they were performing the same show in different costumes. The theater looked nice until I realized that there were no railings to guide you down the stairs. This is dangerous, and a few people fell down. The activities offered during the day were few and boring. I could not wait to get back home. I will never, ever again set foot on an MSC ship. Read Less
Sail Date December 2016
Destination wedding! Beautiful day, horrible cruise. This line needs lots more training and working with SO many passengers... NOT a space in the pool... there were 4,300 people and children galore.. Food was mediocre.. ... Read More
Destination wedding! Beautiful day, horrible cruise. This line needs lots more training and working with SO many passengers... NOT a space in the pool... there were 4,300 people and children galore.. Food was mediocre.. Entertainment, was the quality of high school musicals... poorly themed.. Staff was ok, PORTER was great! Never go again, as there were way too many problems to be resolved. 3hours to dis-embark.. nightmare! Sadly this ship had a lot of unhappy cruisers. Buffet was ok, food was ok, pizza wins the prize for best on buffet.. Dinners, were at beat luke warm. options were not well designed. Couldn't get a drink at dinner till you were almost done with your dinner. Sadly, it wasn't what I had expected or paid for. There isn't a trash can on the ship. No hooks the the bathrooms for your purse, right outside the dinning room. However, Fabo the mater D was amazing. Very accommodating. We will not be coming back. Read Less
Sail Date June 2016
I cruised on the MSC Divina for the first time for the Def Leppard cruise. From the beginning, the employees were rude, unhelpful and uninformed. Check in was excessively long and they don't even let you provide your credit card for ... Read More
I cruised on the MSC Divina for the first time for the Def Leppard cruise. From the beginning, the employees were rude, unhelpful and uninformed. Check in was excessively long and they don't even let you provide your credit card for onboard charges. They send you off on your own to figure this out, which wastes time when trying to start your vacation. The first mistake by MSC was to allow the promoter to book only half the ship for Def Leppard cruisers. Imagine a bunch of rock n roll fans who expect a rock n roll experience, but they are instead mixed in with families and regular cruisers. The result was the Def Leppard cruisers, who paid a lot more for this cruise than the regular cruisers, were treated like second class citizens. The employees had no information about our specific activities, didn't care to find out and did not want to help when weather interfered with plans to have our bands play on the pool deck. One day it rained and the bands scheduled to play on the pool deck couldn't play there. MSC had no contingency plan and it took them half the day to figure out how to provide the entertainment the Def Leppard cruisers paid for and were expecting. Any other cruise line would've planned for such adversity and implemented Plan B within minutes. Once they actually had a Plan B, it wasn't communicated to DL cruisers until the last minute because the regular cruisers were more important than those of us who paid more for a special experience. Our bands were also denied places to perform because MSC had other events scheduled in those spaces (one guy playing an acoustic guitar.) They should've reevaluated and planned better. The food was very mediocre in the buffet and the restaurants. At dinner time, more than half the buffet stations were closed and the buffet was packed. Though we had late night entertainment scheduled, the buffet served only ballpark food. The main dining room left a lot to be desired. The service was fine but the food was bland. The servers didn't understand what we were ordering for a drink and brought the wrong kind of wine. They then had us point to what we wanted on the menu. I've traveled all over the world and appreciate other languages and work well with language barriers but this was ridiculous for a cruise leaving from the U.S. carrying mostly English speaking passengers. Poor planning by MSC. Bartenders at bars were also slow. I have never seen a more unorganized vacation operator. If they want to be in the business of providing unique, tailored cruises, they need to overhaul their operations and customer service. The MSC communication team should be ashamed of itself. Read Less
Sail Date January 2016
If I could give zero stars I would. Do not under any circumstances book a cruise with this cruise line. We were on a special cruise for Def Leppard. I was told by several people who booked the cruise that they were NOT informed that it was ... Read More
If I could give zero stars I would. Do not under any circumstances book a cruise with this cruise line. We were on a special cruise for Def Leppard. I was told by several people who booked the cruise that they were NOT informed that it was a Def Leppard cruise. So we had about thousands people on board who had no idea they would be on a Rock n Roll Cruise. This understandably pissed them off. Extremely understaffed which led to unhappy and unhelpful staff members. Several times we tried to get drinks at the bar and the bartenders ignored us. The food was just like fast food. The pizza was was just okay, a couple of times it was cold when it hit my plate. Not many options on the salad bar, I can get a better salad at Ruby Tuesday. If you happened to get fresh pasta, it was good but not great. The fresh made omelets in the morning were good, but small portions and at least twice the eggs were under cooked. The buffet lines were set up backwards. For example, the salad bar was laid out with the salad toppings and dressings at what you would think would be the beginning of the line. This lead to mass confusion when trying to get food. Several times we got our food and by the time we found a place to sit the food was cold. There were tables not being cleaned off efficiently. I do not blame the staff for this, I blame management for thinking cutting costs on staff would be acceptable. The one night we went to the actually dining room, our waiter got several plates of food wrong. A gentleman sitting with us had to ask for his drink 4 times before it was brought to him just in time for dessert. Our second port of call was cancelled due to weather and there was no back up plan. We were left with an extra day at sea, it was too cold to be outside so we spend time wondering around the ship only to discover because of their staffing issues only two bars were open on the whole ship. So You had 3,000 people with no where to go and they couldn't even drown their sorrows in alcohol because you couldn't make it to the bar. They nickle and dime you to death. I understand that cruise ships have alcohol and coke packages and maybe a specialty restaurant or two that are at an extra cost. But everything except the buffet and the dining room was an extra cost on this ship. I heard several people complaining that they order water (WATER!) with their alcoholic beverage and were charged extra. There was also a 15% service charge on anything you ordered, which I understand the waiters need tips but when you automatically give tips the level of service goes down. Overall, very unhappy with the way the cruise ship was being managed. The only positive thing I have to say about the whole ship was that there was always hot water in the showers. I would not go on another cruise with this cruise line even if I was being paid to do so. Spend a little more money to save your insanity. Read Less
Sail Date January 2016
I have cruised with Holland America, Norweigan, Costa and now MSC. NEVER AGAIN. Embarkation was ridiculously long with zero help even though I purchased a package that included PRIORITY boarding. Texted and emailed the "help ... Read More
I have cruised with Holland America, Norweigan, Costa and now MSC. NEVER AGAIN. Embarkation was ridiculously long with zero help even though I purchased a package that included PRIORITY boarding. Texted and emailed the "help line." NO help. Safety drill was INSIDE the photography studio with too many of us (wearing life vests) crammed into a tiny space. No SAFETY explanation. Okay, so now we are at sea. Bars are jammed, table service non-existent. It was a DEF LEPPARD Cruise. Families and elderly were NOT told that at least half the ship were 80's rock fans. There was a naked guy in the pool and in the elevator with little kids holding their parent's hand! NO STAFF to scold him. Events were cancelled due to horrendous weather. First port we were told to stay on the ship as the ship wanted to leave ASAP but we stayed there ALL DAY in a CAT 1 hurricane. Second port we didn't even try. Stayed at sea going around and around. Why not go to Miami? At least it's a great port and not involved in a CAT 1?? Food is horrible! Everyone lives on PIZZA. Staff needs a ton of training. They seem to hate everyone on board. Blow dryer is nailed into a drawer, room not made up properly, ship is old and the MIRRORS will drive you crazy. This is one of those ships with zig zag hallways instead of straight ones so you don't know where you are until the cruise is over. My Balcony room 12219 was the SMALLEST BALCONY cabin I have ever had. No sofa, a mini desk and a Queen (I paid for a King) bed. That's it. Balcony just large enough to squeeze two chairs. Getting off the ship was HORRIBLE too. We were told we had an open tab even though we registered a credit card with Guest Services. After waiting in the Atrium for over an hour to disembark, we finally got to the ramp to get off only to be sent to GUEST SERVICES to pay our bill, which was SERVICE CHARGES ONLY. STAY AWAY FROM THIS CRUISE LINE! Read Less
Sail Date January 2016
I will start off saying that I have cruised on NCL, Royal Caribbean, Carnival and Celebrity and NEVER have I experienced anything remotely close to the HELL I experienced on the MSC Divina! I boarded the MSC Divina in Miami as part of ... Read More
I will start off saying that I have cruised on NCL, Royal Caribbean, Carnival and Celebrity and NEVER have I experienced anything remotely close to the HELL I experienced on the MSC Divina! I boarded the MSC Divina in Miami as part of the Def Leppard cruise. I was excited to be going on this ship as my sister has sailed on it several times and raved about it. While it was an amazingly beautiful boat, the only pros on this ship were the size of our room and our wonderful room steward. Embarking on the ship was fine. When I did my on-line check-in, the computer crashed, so when I checked in on the boat I told the agent that I needed to confirm the credit card used for my onboard account and verify that I was not charged for two alcohol packages (MSC's site crashed while I was doing my on-line check-in). I was told I had to go to customer relations onboard. I thought that was a little odd because any other cruiseline I have sailed on handled these issues at check-in. No big deal. I go stand in line at customer relations and a very rude agent advised me that my credit card was not charged for onboard credit and I had to use the kiosk to load money onto my onboard account. That was their standard practice. I have never had to do that before and it was a little bit of an inconvenience, but so be it. I also asked the agent about my drink packages and she advised me that I had to go to the casino to pick up my drink tickets. Another line to stand in was inconvenient when others were purchasing their drink packages right at the customer relations area, but again, not a big issue. Muster drill was a bit of a hassle because unlike the other cruiselines, you have to actually bring your life jacket with you and then return it to your room. This was an inconvenience because we then had to run to sailaway so as not to miss the sailaway party featuring some of the bands we were there to see. These little inconveniences were nothing compared to what we were to face for the next 4 days! Food - absolutely DISGUSTING. Black Crab Dining Room - We tried the dining room twice and there were very little items to choose from and what we did have, was horrible. Service was extremely slow as well. Buffet - Nothing but a fast food area with a little bit of pasta. The buffet was mainly pizza, burgers, hot dogs, tuna and chicken sandwiches. There was one station offering various pastas, but they were mediocre at best. There was an "ethnic" station which was horrible, a salad bar, some fruit and a few desserts. I have NEVER gone hungry on a cruiseship before, but all that was edible on this boat was pizza. After four days of solely eating pizza, I never want to see pizza again! Being so disgusted with the dining room and the buffet, we attempted a pay restaurant. That was no better. As we sat down in the Italian restaurant, the gentlemen behind us was complaining to the waitress that his pasta was undercooked and his steak was overcooked. I can't confirm this because I jumped up and ran out at that point! I didn't need to spend money on the same horrible food I was being served elsewhere! When I returned home and asked my sister about the food she had when she was on the MSC Divina (as a regular cruiser, not part of a charter), she was telling me about wonderful lobster tails and shrimp. I couldn't believe it. I can't confirm this, but I wonder if MSC may have downgraded our food because we were part of a charter? Drinks - Epic fail! First of all, to get a drink anywhere took extremely long. But worse than that, I ordered a drink package. On board, I was told that my drink tickets included mixed drinks such as pina coladas, drinks of the day, wine, beer, etc., but never in my life was I ever charged for MIXERS! Yes, Mixers! I.e., I ordered vodka & cranberry and the vodka was included but not the cranberry! My friend was drinking vodka & soda water and they wanted to charge for that as well! Organization - Note that this was a Def Leppard cruise and that there were a lot of people that booked this cruise not knowing that. I understand the concern and believe those individuals should have been advised of the Def Leppard patrons. I did not experience a problem with this, however, I heard there were many angry patrons who were NOT there as part of the Def Leppard cruise and were not happy. Note that I had sailed on a prior cruise on Royal Caribbean and when I boarded, I did not know it was a Harley Davidson cruise, so this is probably the norm on the cruiseships. (I did have an awesome time though). However, where MSC fails is that due to horrid weather (we were unable to disembark at one port), the bands were not able to play outside (a part of which we paid for as members of the Def Leppard cruise). Rather than MSC accommodating our group, we were sandwiched into a small lounge and were completely agitated and miserable. I think MSC should have moved some of their other shows around to accommodate our group. Misleading Salespeople at the Photo Area - We had taken several photos which we purchased. I met someone who had purchased a few photos and when he got to his room, he realized he picked the wrong photo. He told me that the people at the desk would NOT allow him to exchange it. On top of that, we ordered what we were told was the "Def Leppard" dvd. There was a dvd of some karaoke and ship event highlights playing at the photo area and when I asked the salesperson is that the "normal ship dvd", she said yes and told me the Def Leppard version was a different one which included some clips of the bands, etc. that were EXCLUSIVELY part of the Def Leppard charter. I was told we could not pick up the dvd until after 9:00 pm. Since there were concerts going on, we were unable to pick up the dvd that evening. We were surprised because we were not told that the photo area would close before the shows ended. We had to race down and pick up our dvd before we disembarked the boat and when I got home and watched it.....it was the ship highlights and NOT an exclusive Def Leppard charter video! Disembarkation - From hell! We were assigned a disembarkation time of 10:00 a.m, but had to depart our room at 7:00 a.m. If you did self-assist, you could disembark at 6:45. We chose to disembark. After spending TWO HOURS on line, we were finally able to get off the ship from hell! It was the first time I heard people, including myself, actually CHEERING when we put our sign and sail cards in the machine to disembark. NEVER AGAIN with MSC!!!!! Read Less
Sail Date January 2016
I want to share experience on this cruise lien . I have been on a few other mediterranean cruise this was by far " the worse cruise ever" i will not recommend this cruise. The ship is nice and well decorated. However ... Read More
I want to share experience on this cruise lien . I have been on a few other mediterranean cruise this was by far " the worse cruise ever" i will not recommend this cruise. The ship is nice and well decorated. However the food was horrible. This was my 6th crsie, i am not new to cruising but i had never had such a horrible service. The worst part was to be charged extra even though we had paid off our balance and had a zero balance. There are so short staff every time we called from desk you had to try 6 to 7 times till they pick up. They are so short staff that one time they forgot to wake us up after putting a wake up call and all he said was well my co worker forgot. We almost missed our flight. My friend hurt her foot . No one picked up at the clinic the nurses were only there on certain hours? As if accidents have a certain time, and they said u have to pay $150 first to see the nurse. The clinic was closed, can u believe this? (I am a medical profession myself) The food was relay really and fruits were old. The formal dinner was awful. The servers at the formal dinner were rood. Impolite and obnoxious. the meat were frozen. Veggies were frozen. I will not waste my money on this cruise. Even though the stops and were great being on the ship was such a bad experience. Bed sheets smelled like body odor. We had to ask them to change them. Read Less
Sail Date June 2015
This was a full week chartered cruise for our group. We numbered close to 3,000 and this was our first time on MSC. My partner and I have been on over twenty cruises, on many different cruise lines, and MSC is the worse we have ever ... Read More
This was a full week chartered cruise for our group. We numbered close to 3,000 and this was our first time on MSC. My partner and I have been on over twenty cruises, on many different cruise lines, and MSC is the worse we have ever experienced. The ship itself is beautiful and very clean. But glitz, glamour and Swarovski crystals do not compensate for incredibly poor service from the staff. It was quite evident that they are understaffed, overworked and have very low moral. Our chartered cruise had books of drink coupons that you could purchase which eliminated ringing up your card each time and probably saved MSC a lot of paperwork and time. BUT trying to get served a drink was a nightmare. There are virtually few bar servers walking around to wait on you. In the casino they never came around and you had to leave the gaming table and go to the bar to order a drink. When you do stand at a bar to order, they could care less if you are waited on or not. At one particular bar on the ship there were four employees behind the bar and four customers in front. NONE of us were greeted or waited on until after maybe five minutes we complained in a loud voice about the poor service. That got a reaction. Did they think we were sitting on the stools to rest? Food was AVERAGE at best. The main restaurant menu was nearly identical each night and the desserts were as well. One staff member confided in us that there were lots of complaints about the food in the past and MSC improved it. Now I wonder just how bad was it before? The buffet was the same every morning and afternoon. Everything is sitting under heat lamps. Hot dogs, hamburgers and French fries premade and stale. Our charter prefers open seating for dinners and they were so overwhelmed by that concept that nearly everything ground to a halt. They had to close several restaurants and only begin seating everyone in the Black Crab first (so they could assign enough staff), then when full they directed people to La Rossa and so on. Most nights we never knew where to go for dinner! You would hike up and down stairs to reach a restaurant only to be sent off to another one. We chatted with people who went to the specialty restaurants and were completely underwhelmed and said not to waste our money. The Yacht Club restaurant was shut down (at least one night that we know of) and those guests were sent to La Rossa because they needed the staff to deal with open seating. They were rightfully ticked off. They paid a premium for that section of the ship and didn't receive the service. Now here's our thought on this. If the ship is designed for 3,500 passengers then they should be staffed to handle that many people. What if there was a maritime disaster and we had to evacuate? Would they be staffed enough to save everyone and get us safely off the ship??? We only had one cabin attendant and there use to be two. Several other passengers said they only had one steward also. A staff member that confided in us also said they have cut staff tremendously and next was their wages. They didn't say it, but I could tell that moral was very low among the workers and it showed. Rarely did anyone smile. They acted very indifferent and only went through the motions to do their job. Most staff was Indonesian, on most cruise lines they are exceptional, BUT on MSC they were more interested in chatting among themselves while ignoring the passengers and their English skills were very poor. If you asked them something, even a simple question, they would look at you dumbstruck. We will compliment them on the MSC productions. They were very good. Embarkation process was fast and efficient. The casino also has a good layout and a good selection of games (except for bar service). I compliment them on cleanliness also. Our cabin was very clean but the bathrooms are incredibly tiny compared to other cruise lines. Our chartered group was set to book the entire ship for next February but that was put on hold. We were all sent a survey after the cruise and asked specific questions about using MSC in the future. That's sad when you fail to impress nearly 3,000 people. You only have ONE chance to make a good first impression! Personally, we don't care to step foot on MSC again. We never felt "welcomed" or appreciated and that translates to a week long poor experience. Read Less
Sail Date February 2014
Our 10th Anniversary was ruined. No dancing, no romantic dinners, it was a take over of a large and very different group. All the reviews seem to be the same. The food was less than acceptable. The dinning room Villa Rosa was awful. The ... Read More
Our 10th Anniversary was ruined. No dancing, no romantic dinners, it was a take over of a large and very different group. All the reviews seem to be the same. The food was less than acceptable. The dinning room Villa Rosa was awful. The food was laughable, the service was nonexistent. The buffet was cafeteria food, it was very salty and tasted like we were eating institutional food. Forget about getting a drink on this cruise. None of the wait staff cared to wait on anyone. The bartenders ignored you. They did keep the tables clean, that's about it. Midnight buffet was hot dog rolls and your choice of tuna fish, chicken salad and egg salad and maybe ham. I was afraid to eat any of it. Where were the ice sculptures the exotic food? This is not what I remember when I cruised with Royal Caribbean. I first want to say I have nothing against gay/lesbians or drag queens. I didn't expect to vacation with them on a ship for seven days. That should have been my choice. I have friends and family who I love that are gay, so I want to be clear that I have nothing against them what so ever. We happened to be on a cruise that was inundated with over 2,000 drag queens, and a very large gay and lesbian group. At first I really didn't understand what was going on. But then they took over the ship. There was no where to go for a peaceful relaxing time. The entertainment was just ok. There was no bands or orchestras. Everything was lip sync. The theater show was the same every night, just different theme and costumes. Kind of strange. The guest services was a joke. They never helped us in any way. They either didn't know or they gave us the run around. They always had the wrong information or no information at all. "Sorry we can't help you". Don't ask for a wake up call, because you won't get it. They will pretend that they will wake you, but they won't. The nonsense frat party and drag queen parties that went on day in and day out was to say the least offensive. I literally hid in my cabin and ordered room service. The room service was good by the way, but very limited in choices. Coffee, tea and salad was delicious. I'm not sure where that food came from, but it was certainly so much better than any other food on the ship. The fitness center was top notch as was the spa. Day one I wanted off that ship. The disgusting display of some of these groups was appalling. I felt bad for the people who had children and elderly parents with them. Some of the things that happened were X rated and I don't feel comfortable putting it in this review. I felt trapped and disgusted. MSC did the wrong thing allowing these groups to be integrated into the very small population of people who had no idea what they were in for. These groups did not want us on this ship. They took over all of the bars, pool and entertainment areas. Every night they had a theme. One night was Hell. Priests and Nuns dressed like the devil, real nice!!! The stories go on, and way to vile to put on this site. NO ONE WAS TOLD THAT THESE GROUPS WERE GOING TO BE ON THE SHIP. I would have sailed a different day for sure. We will NEVER ever go on a cruise again. I never want to be put in a position where I spend a lot of money and be trapped with no food or acceptable entertainment. I am disgusted. The service was horrible. You couldn't get a drink at the bar EVER. Food was terrible but I give them an A for cleanliness. Most of the staff could care less about you or understand you. They were all a bunch of miserable people. Except for Angus in the cigar lounge. There was hate crimes going on as well. Security was a joke. But I'm sure these poor German couples are calling their lawyers. Security did nothing but allow situations to escalate. Even when an officer of the ship was called, nothing was done about this situation. What happened was considered a "Hate Crime" in the USA. I am so done. I don't even want to talk about it anymore. Just watch yourself. I would NEVER recommend MSC, they have no idea what they are doing. Beautiful ship run by robots. I thank God for our excursions. That was our only solace. But then we had to get back on that God forsaken ship and hide in our cabin. Peace to all. Read Less
Sail Date November 2013
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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