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73 MSC Cruises MSC Divina Group and Theme Cruise Reviews

I will start off saying that I have cruised on NCL, Royal Caribbean, Carnival and Celebrity and NEVER have I experienced anything remotely close to the HELL I experienced on the MSC Divina! I boarded the MSC Divina in Miami as part of ... Read More
I will start off saying that I have cruised on NCL, Royal Caribbean, Carnival and Celebrity and NEVER have I experienced anything remotely close to the HELL I experienced on the MSC Divina! I boarded the MSC Divina in Miami as part of the Def Leppard cruise. I was excited to be going on this ship as my sister has sailed on it several times and raved about it. While it was an amazingly beautiful boat, the only pros on this ship were the size of our room and our wonderful room steward. Embarking on the ship was fine. When I did my on-line check-in, the computer crashed, so when I checked in on the boat I told the agent that I needed to confirm the credit card used for my onboard account and verify that I was not charged for two alcohol packages (MSC's site crashed while I was doing my on-line check-in). I was told I had to go to customer relations onboard. I thought that was a little odd because any other cruiseline I have sailed on handled these issues at check-in. No big deal. I go stand in line at customer relations and a very rude agent advised me that my credit card was not charged for onboard credit and I had to use the kiosk to load money onto my onboard account. That was their standard practice. I have never had to do that before and it was a little bit of an inconvenience, but so be it. I also asked the agent about my drink packages and she advised me that I had to go to the casino to pick up my drink tickets. Another line to stand in was inconvenient when others were purchasing their drink packages right at the customer relations area, but again, not a big issue. Muster drill was a bit of a hassle because unlike the other cruiselines, you have to actually bring your life jacket with you and then return it to your room. This was an inconvenience because we then had to run to sailaway so as not to miss the sailaway party featuring some of the bands we were there to see. These little inconveniences were nothing compared to what we were to face for the next 4 days! Food - absolutely DISGUSTING. Black Crab Dining Room - We tried the dining room twice and there were very little items to choose from and what we did have, was horrible. Service was extremely slow as well. Buffet - Nothing but a fast food area with a little bit of pasta. The buffet was mainly pizza, burgers, hot dogs, tuna and chicken sandwiches. There was one station offering various pastas, but they were mediocre at best. There was an "ethnic" station which was horrible, a salad bar, some fruit and a few desserts. I have NEVER gone hungry on a cruiseship before, but all that was edible on this boat was pizza. After four days of solely eating pizza, I never want to see pizza again! Being so disgusted with the dining room and the buffet, we attempted a pay restaurant. That was no better. As we sat down in the Italian restaurant, the gentlemen behind us was complaining to the waitress that his pasta was undercooked and his steak was overcooked. I can't confirm this because I jumped up and ran out at that point! I didn't need to spend money on the same horrible food I was being served elsewhere! When I returned home and asked my sister about the food she had when she was on the MSC Divina (as a regular cruiser, not part of a charter), she was telling me about wonderful lobster tails and shrimp. I couldn't believe it. I can't confirm this, but I wonder if MSC may have downgraded our food because we were part of a charter? Drinks - Epic fail! First of all, to get a drink anywhere took extremely long. But worse than that, I ordered a drink package. On board, I was told that my drink tickets included mixed drinks such as pina coladas, drinks of the day, wine, beer, etc., but never in my life was I ever charged for MIXERS! Yes, Mixers! I.e., I ordered vodka & cranberry and the vodka was included but not the cranberry! My friend was drinking vodka & soda water and they wanted to charge for that as well! Organization - Note that this was a Def Leppard cruise and that there were a lot of people that booked this cruise not knowing that. I understand the concern and believe those individuals should have been advised of the Def Leppard patrons. I did not experience a problem with this, however, I heard there were many angry patrons who were NOT there as part of the Def Leppard cruise and were not happy. Note that I had sailed on a prior cruise on Royal Caribbean and when I boarded, I did not know it was a Harley Davidson cruise, so this is probably the norm on the cruiseships. (I did have an awesome time though). However, where MSC fails is that due to horrid weather (we were unable to disembark at one port), the bands were not able to play outside (a part of which we paid for as members of the Def Leppard cruise). Rather than MSC accommodating our group, we were sandwiched into a small lounge and were completely agitated and miserable. I think MSC should have moved some of their other shows around to accommodate our group. Misleading Salespeople at the Photo Area - We had taken several photos which we purchased. I met someone who had purchased a few photos and when he got to his room, he realized he picked the wrong photo. He told me that the people at the desk would NOT allow him to exchange it. On top of that, we ordered what we were told was the "Def Leppard" dvd. There was a dvd of some karaoke and ship event highlights playing at the photo area and when I asked the salesperson is that the "normal ship dvd", she said yes and told me the Def Leppard version was a different one which included some clips of the bands, etc. that were EXCLUSIVELY part of the Def Leppard charter. I was told we could not pick up the dvd until after 9:00 pm. Since there were concerts going on, we were unable to pick up the dvd that evening. We were surprised because we were not told that the photo area would close before the shows ended. We had to race down and pick up our dvd before we disembarked the boat and when I got home and watched it.....it was the ship highlights and NOT an exclusive Def Leppard charter video! Disembarkation - From hell! We were assigned a disembarkation time of 10:00 a.m, but had to depart our room at 7:00 a.m. If you did self-assist, you could disembark at 6:45. We chose to disembark. After spending TWO HOURS on line, we were finally able to get off the ship from hell! It was the first time I heard people, including myself, actually CHEERING when we put our sign and sail cards in the machine to disembark. NEVER AGAIN with MSC!!!!! Read Less
Sail Date January 2016
On the Divina on a recent rock cruise. Been on lots of cruises but first with msc. As it was a specialist cruise, clearly did not have any choice of ship. Have to say I would not go with msc unless i had to. They simply don't compare ... Read More
On the Divina on a recent rock cruise. Been on lots of cruises but first with msc. As it was a specialist cruise, clearly did not have any choice of ship. Have to say I would not go with msc unless i had to. They simply don't compare to the other cruise lines eg celebrity, Royal Caribbean and princess. Bad points- -Customer service prior to the cruise was non existent. Still waiting for responses to my two emails and the request for a call back ! Come on msc-that's just common decency ! -arrived at the private island and they would not let us get off. It was bad weather fair enough, but they could have stayed for a bit longer to see if it cleared up or even taken us to another port. Instead they just upped and left. Other cruise lines would have done some form of small gesture for this eg not charge the service fee for that day but msc did nothing. -The staff on the ship are ok but not to the standard of other cruise lines. The steward did not come and introduce herself as they usually do, the staff don't say good morning etc. -the cleanliness is not there, no staff at the buffet entrances getting you to use the dispenser so most people did not bother. The toilets were not regularly cleaned throughout the day. Glasses left everywhere the following morning. -There are mirrors everywhere ! Seriously you would not believe, it's not nice -Bar service very very slow. -saw a female staff member shouting at a young male staff member -really laying into him in front of all the customers. You would never get that with other cruise lines. -There is a nice indoor pool but no sunbeds meaning you can't actually stay in there. Only tables and chairs. Very odd. Positives -To be fair the divina is beautiful. The buffet food was ok but not much variety. The pool was nice. But that's where the positivity ends. Sorry msc but you are not in the same class as other cruise lines and would not sail with you again. Nb -the non rock cruisers (half the ship) were not informed of that half the ship would be rockers ! How bad is that ! Read Less
Sail Date January 2016
I took my wife on the Def Leppard cruise as a birthday celebration, and to give MSC a try, this was our 9th cruise... I'd read about all I could find about Divina prior to the cruise and so was aware of others misgivings. While ... Read More
I took my wife on the Def Leppard cruise as a birthday celebration, and to give MSC a try, this was our 9th cruise... I'd read about all I could find about Divina prior to the cruise and so was aware of others misgivings. While certainly not a perfect cruise, it was no where the life shattering experience others claim. Yes, the weather wasn't great and a performance on the pool deck was postponed- they did slow the ship down and tried to position it to minimize the wind. It would've been better to have the show moved to another venue, but that's for MSC to explain. As with several negatives about the cruise, both sides dropped the ball; which is odd since this wasn't the first theme cruise for either party. Quite a bit of the negativity I think comes from a share of the passengers who were drunk and stupid even before boarding.....complaining when looking for your boarding photo that DL wasn't the back drop? really, that ignorant?? You didn't see the ship as the backdrop??? I agree that it was "different" from other cruise lines to need to go to the reception desk to set up the onboard spending account, but it went well for us. Maybe the attitude you give is what you receive... Also agree a good portion of the staff could be more engaging, but in my travels in portions of Europe it came as no surprise. Not saying anything negative about it- it just is what it is and one accepts it; hopefully they will continue trying to improve catering to Americans if they're going to succeed here. I've seen several comments about how the Muster was handled. Agreed bringing flotation devices wasn't the greatest idea (a demo from crew would suffice). While MSC bears the ultimate responsibility of presenting it; at least at Station E the passengers would not shut up and pay attention, the few who did try could not hear anything. You fools- this is for YOUR benefit! I at least did see staff pull one lout aside who couldn't bother to bring his vest or listen. Yes, the weather was unfortunate and affected a lot of the cruise. Nothing any human could do about that- some cruise lines would give monetary consideration, some don't. There was rain and wind, hardly a hurricane. We got off in Freeport for a bit of quick shopping- nobody ever said you couldn't. At Half Moon Cay, the seas were not safe for tendering. Wandering up and down the Bahamas the rest of the time was monotonous and an alternate port of call would've been good, but I don't know the intricacies of unscheduled porting a cruise ship, maybe it was too involved for the amount of time we'd have been there. The food.....we didn't try any restaurants, as we like buffets for variety (reasonably portioned). The entrances to the buffet posted layouts of both Calumet and Manitou sections, showing icons and names of all stations. It was strange that dinner sections were pretty limited, and late night basically a few salads/sandwiches and fruit. I do fail MSC there. Breakfast was pretty good (didn't care for roasted bacon though), lunch we thought was the best. Variety and taste were very good if one bothered to look around and maybe be adventurous. The Ethnic station had a fine paella, jerk chicken and others. The pizzas were decent, but I thought they'd be better if they did a mix through the day, not the four daily varieties.... I really do agree the servers are understaffed, which sets up the situation of dishes empty for too long--- MSC gets hammered on this and has to improve. We DID enjoy the ship itself, the stage shows were pleasurable (wish the pirate show would've been part of this cruise), we really enjoyed the overall lack of smoke; and I'll certainly entertain the idea of another MSC cruise-- on several conditions. Read Less
Sail Date January 2016
So we are a family of 4 and we decided to take our kids of there first new years crews on MSC which is a line that I have never been on. The sailing was from Dec. 26 2015- Jan 3 2016,days 8 nights. when we arrived at the port of Miami, ... Read More
So we are a family of 4 and we decided to take our kids of there first new years crews on MSC which is a line that I have never been on. The sailing was from Dec. 26 2015- Jan 3 2016,days 8 nights. when we arrived at the port of Miami, just looking at the MSC Divina, It looked absolutely amazing, we absolutely could not wait to get on. When in the port there were long lines unless you had Aurea experience or higher which is what we had and got through very quickly eventually getting the ship. So we get on and the lobby Is filled with people trying to get to there cabin in an elevator but who cares we got there very soon. Getting into our balcony cabin, it fit all 4 of us, 2 on the king bed, our kids on the futon which was very comfortable. And keep in mind there are plenty of closet space but your bags go under the bed, there is no where else to put them. The bathroom is tiny. the shower doors are glass and are moved into place by magnets. On to the service. The service on the ship wasn't so hot. We ordered room service because we were very tired and ordered 4 sandwiches, but they brought us only 2 sandwich's, for a first timer I wasn't very satisfied. And later on they would mess up almost every room service order we made. In the restaurants such as black crab (which is the only free restaurant besides the buffet) all the waiters cannot speak English very well, they basically mumble. After reading some questions from people, they want to know if there is good activities for teens on board. The answer is no. My son is 14 and he had 2 family friends on board with him, and almost never gets bored. There is a teen club but it doesn't seem fun, all it is, is dancing to the same songs every day and playing Xbox which doesn't even sound interesting. They were bored mostly during the night. Something that the boys did was bowling basketball watch basketball and swim during the day and maybe the night. On the MSC Divina there are shows every night. And they are SPECTACULAR. The best have ever seen, everyone of us loved it. There was a show where Queen song were sang, acrobatics, dancing, and the best of all the Michael Jackson show. The theater was 100% filled that night, I mean the guy could dance exactly like Michael Jackson and they also have a special surprise at the end of the show for you! About the food, it was not so hot either. We didn't go to any other restaurant besides The black crab, buffet and eataly which was good. In the buffet there are not to many healthy choices for people who hate junk food like me. I'd say its OK. The black crab, some nights it was terrible some nights it was very good. They undercook steak a lot so remember to check before you eat it. The pizza and pasta are amazing in all restaurants since its a Italian ship so try that. We went to Ocho Rios Jamaica, Grand Cayman, Cozumel, Belize city and Freeport. All were very good except for Jamaica, we went to the beach it was just crappy. If you are going to Cozumel go to Playa San Juan, VERY NICE snorkeling! and if you are going Belize make sure to book the Starfish island excursion. Beautiful island! Over all I would come back to MSC as long as they improve!! Read Less
Sail Date December 2015
This was a bust from start to finish. We traveled with a group of 35 people, and not one person liked this ship or cruise line. First of all their website sucks. Check-in was a nightmare. My husband and I were supposed to have priority ... Read More
This was a bust from start to finish. We traveled with a group of 35 people, and not one person liked this ship or cruise line. First of all their website sucks. Check-in was a nightmare. My husband and I were supposed to have priority boarding, but they kept miss directing us. We got to the entrance of the ship, and they had given us the wrong cruise cards. I then had to fight the crowds to get back to the desk. I found the décor of the ship to be gaudy. The décor is smoke and mirrors. The food is horrible. They tried to serve us half cooked bacon at breakfast on the first day. They didn't serve brewed decaf coffee in the dining rooms. Brewed decaf was, only, available in the buffet. You could get smoked salmon in the dining room, but not in the buffet. Many of our meals were left uneaten or returned to the kitchen. Our cabin steward was mia on many occasions. We they are very rude. returned from an excursion day at the beach, and of course we had to shower and change to go to dinner. Our room was not cleaned, and no clean towels were left. I had to call and complain in order for the room to be cleaned. This cruise line attracts a lot of Europeans, and they are very rude. In fact this line caters much more to the European taste rather than American. We were on a Caribbean cruise and never heard any Caribbean music played on the ship. No steelband. No deck parties. Thankfully, we had paid for the drink package. The bar staff was very pleasant. The pools and hot tubs were decent. All in all, I couldn't wait for this cruise to be over. Read Less
Sail Date November 2015
I want to share experience on this cruise lien . I have been on a few other mediterranean cruise this was by far " the worse cruise ever" i will not recommend this cruise. The ship is nice and well decorated. However ... Read More
I want to share experience on this cruise lien . I have been on a few other mediterranean cruise this was by far " the worse cruise ever" i will not recommend this cruise. The ship is nice and well decorated. However the food was horrible. This was my 6th crsie, i am not new to cruising but i had never had such a horrible service. The worst part was to be charged extra even though we had paid off our balance and had a zero balance. There are so short staff every time we called from desk you had to try 6 to 7 times till they pick up. They are so short staff that one time they forgot to wake us up after putting a wake up call and all he said was well my co worker forgot. We almost missed our flight. My friend hurt her foot . No one picked up at the clinic the nurses were only there on certain hours? As if accidents have a certain time, and they said u have to pay $150 first to see the nurse. The clinic was closed, can u believe this? (I am a medical profession myself) The food was relay really and fruits were old. The formal dinner was awful. The servers at the formal dinner were rood. Impolite and obnoxious. the meat were frozen. Veggies were frozen. I will not waste my money on this cruise. Even though the stops and were great being on the ship was such a bad experience. Bed sheets smelled like body odor. We had to ask them to change them. Read Less
Sail Date June 2015
First, the website is horrendous and customer service representatives are downright nasty. We booked the Divina for a Med cruise in 2014 for this year. We were all excited as we were a group of 11. Everyone got the Premium drink package ... Read More
First, the website is horrendous and customer service representatives are downright nasty. We booked the Divina for a Med cruise in 2014 for this year. We were all excited as we were a group of 11. Everyone got the Premium drink package so we didn't have to worry about anything, yes it was worth it. Boarding in Barcelona went off fairly well as there were 800 persons boarding there. We went to the service desk once on board to validate we all had the drink packages. We found out that the the persons whom the rooms were booked under did NOT have the package on their cards, the rep was helpful and they had to reissue us 5 new cards, strike one. Once we got done there we went to the pool bar and sat at the bar. There was one bartender whom was not only not very enthused about being there, he also basically ignored us. We had to get a member of the waitstaff to order our drinks from Igor, we nicknamed him, strike two. We then hit the buffet real quick as we were hungry, food was edible not up to Carnival quality, strike three. We got into the cabins which were nice and roomy. The cabin stewards were fantastic and very accommodating for the entire cruise. We checked out the steak house as we were looking to go to a specialty restaurant while on board, it looked like Johnny Rockets so we passed, strike four. The public restrooms are few and with minimal facilities. We spent quite a bit of time going back to the cabin. WE had late seating, 9:30, in the dining room. Cannot say enough about the staff. They took good care of us. The food was a different story. Nothing to brag about. Day at sea was uneventful, went to the second pool bar and found a fantastic bartender and stuck with him for the next 6 days. Booked an English speaking tour through MSC for Capri, Sorrento and Pompeii. It was a mess, they added a Spanish speaking group from another bus, they over booked that group, made us miss half of the sites. The tour guide didn't have the tickets for the two ferries needed nor the cable car on Capri. It took an hour just get on the cable car. The lunch in Sorrento was good, but that was all we saw of Sorrento. Same problem in Pompeii, the tour guide spent half her time doing two interpretations, strike five. In Rome we had a private tour operator take us around so they couldn't screw that up. They cancelled the Pisa-Tuscanny winery tour with a poor explanation, at the last second and left us hanging. We got 2 cabs and off we went. Disembarking in Barcelona went well. We have zero intentions on sailing MSC ever again. Read Less
Sail Date May 2015
This was my third cruise and by far the worst. I have previously traveled Royal Caribbean and Carnival and both experiences were great. When we checked in to board the ship, our room was changed and the check in staff could not give me a ... Read More
This was my third cruise and by far the worst. I have previously traveled Royal Caribbean and Carnival and both experiences were great. When we checked in to board the ship, our room was changed and the check in staff could not give me a reason why. Our bags were already labeled with the previous room number so we had to go immediately to guest services (my first of about 100 visits to guest services). I informed them that all of my bags would go to the wrong destination and they assured me they would fix this. When all was said and done, one bag showed up 5 hours later, two went to the wrong room (which I had to go personally retrieve), and one went missing all together. Over the next 5 nights, I stopped by the guest services desk to handle the missing bag. It wasn't until my 6th visit that anyone even mentioned filling out a "lost luggage claim form." I informed them that my toothpaste, lotion, and other toiletries had gone missing with the bag and they gave me a 1 mL tube of tooth paste with a tooth brush and a double XL tee shirt. The store on the ship did not open until the 5th night and didnt have medicine until the 6th night. The customer service staff were unhelpful and noone seemed to know what to do. The line was constantly full of unhappy customers and everyone only seemed unhappier after leaving the desk. I do not blame MSC divina for losing my bag, it was most likely stolen at the port; but their lack of customer service and unwillingness to help was a daily headache. All I needed was a receipt from them so I could file an insurance claim and that took multiple phone calls, multiple desk visits, and multiple headaches. When I boarded the ship, my room was still dirty. My mini fridge was unstocked and had food crumbs and spilled soda in it, the tables had visable water stains and finger prints on the tables. My shower looked like it had been cleaned at waist level and above only and there was more than one long black hair on the wall. The front desk said they would send someone when they had free time. The gentleman responsible for cleaning my room was also responsible for unloading and delivering all the bags, therefore he did not have time to come. He was very polite but seemed very overworked. The staff just seemed disorganized. I would purchase one plan to eat at a restaurant and that particular restaurant would have never even heard of the deal (the staff called that restaurant's manager and he also had no idea about the deal or how it worked). The staff at the excursion office knew nothing about the excursions and were also unhelpful. In general the common areas of the ship were clean. The ship was new with beautiful bars, a nice pool. The gourmet restaurants were delicious and the buffet was up to par with any other cruise ship buffet. The nightly entertainment was wonderful. All of the bar, restaurant, and othe staff were extremely kind. This ship has so much potential but I would never take MSC ever again due to the terrible management. Read Less
Sail Date May 2015
My husband and I sailed on a theme-based cruise (Monsters of Rock) so we did not pick the cruise line. Having only cruised once previously (and many years ago), we went with no expectations. We had high hopes for this Italian-based line ... Read More
My husband and I sailed on a theme-based cruise (Monsters of Rock) so we did not pick the cruise line. Having only cruised once previously (and many years ago), we went with no expectations. We had high hopes for this Italian-based line - especially the food. How completely disappointing it was to find out MSC thinks that hamburgers (with processed cheese), hot dogs, french fries and pizza are an every day staple. I felt like I was reliving my high school cafeteria days! And this was lunch AND dinner every single day, and it took up half the buffet. And everything had pork in it. Guess what? Not everyone can eat pork. Of course there were 2-3 different types of pasta available - but all taste the same, and was mushy (not al dente) and cold. As a matter of fact nothing cooked stayed hot - only the weather stayed hot. Trays were left empty of food - just scraps left - even though MSC boasts having food all day. 1 of 6 specialty restaurants were open - only 1!! Guest Services and bartenders did not understand English so we had a difficult time with service in general. Upon arrival, the safe displayed an Error1 message when inputting a code. Had to walk around with our Passports until the evening because it took 4 phone calls to get someone to the room. Body wash is supplied for showering but every day the used wash clothes would be removed and not replaced. Again, language barriers. Sink ran out of hand soap by Day 3. Called 3 times to have it filled - and then they sent someone to fix the dispenser, not fill it. Most surprising were the public washrooms. There was astroturf taped to all the floors. Yes, ASTROTURF. In the Men's washrooms???!!? Absolutely disgusting. And how hygenic can that be?!?!? Thank God for the Artist line-up and fellow MORCruisers. They made our cruise a trip of a lifetime! Read Less
Sail Date April 2015
My wife and I thoroughly enjoyed the seven day cruise. It was a Jazz Cruise but the ship offered many wonderful experiences that we could partake in when we had free time. Arrival and departure were all handled with ease. The staff was ... Read More
My wife and I thoroughly enjoyed the seven day cruise. It was a Jazz Cruise but the ship offered many wonderful experiences that we could partake in when we had free time. Arrival and departure were all handled with ease. The staff was fabulous, friendly, and most courteous meeting all our needs and expectations as was the service provided. The food, more European in presentation, was excellent and diverse with an eye for detail. The ship, The Davina, was beautiful offering a luxurious environment with a wide range of eating venues, activities, shops, and lounges to enjoy. Our cabin was spacious and well fit. We found the entertainment and shore excursions to be top notch. I bought a spa package and was pleased with the services and facilities but wish I was informed more with all of its offerings that I had to learn for by myself. (An intense explanation of spa facilities at the start would have been appreciated.) We have cruised on many different lines and found MSC to provide excellent service and venues to make our cruise all we could ask for. We are looking forward to a ten day cruise in November and we plan to continue to look at MSC offerings. MSC is a FANTASTIC cruise line meeting all our needs and expectations!! Read Less
Sail Date October 2014
My wife and I usually take a cruise in April so we started looking last December, we love the Eastern Caribbean and especially St. Martin so when we saw that the Divina was going there we started reading reviews and almost decided against ... Read More
My wife and I usually take a cruise in April so we started looking last December, we love the Eastern Caribbean and especially St. Martin so when we saw that the Divina was going there we started reading reviews and almost decided against it. Let me start by saying this was our 24th cruise on 5 different cruise lines and we can honestly say we have never had a "BAD" cruise. This ship departs from Miami at 8 PM so everyone has plenty of time to fly in the same day and make the ship, we liked that being from Texas and arrived in Miami around 2 PM, a quick 20 minute taxi ride to the ship and we were in the terminal . This was our first MSC cruise so we did not have priority boarding. This was the easiest, fastest and friendliest embarkation we have ever had. Upon entering the ship we were greeted by friendly staff and told where the food was. We went up to the 14th deck and got in line at the buffet and there was plenty of choices. The food on the buffet was as good as any we have ever had on a cruise ship. Unlike other ships we have been on there is pizza on this ship anytime and you do not have to wait on it. The dining room food was normal for cruise food, not many dessert items but ok. The wait staff in the dinning room was excellent and we had no complaints. The entertainment was excellent, the only show we did not care for was the opera but that is just not our cup of tea. We had cabin # 11084 and it is in the corner so we had a large balcony, we would have enjoyed that a lot more except for the neighbors smoking. MSC says no smoking on balconys but they might as well say no sleeping in your cabin. We do not normally use the casino because of all the smokers but this ship must of had an excellent vent system because we did not smell any, very pleasant. The disembarkation was as easy as embarkation, docked at 7 AM and was off by 8AM. To sum this review up we were very happy with this cruise line and ship. We are glad we did not let the negative reviewer's talk us out of it. Read Less
Sail Date April 2014
In my opinion, these cruises, taken back to back, were not cruises as I usually think of them. They were floating rock concerts. I won't comment on the ship, service, food, and usual "cruise stuff" as other reviewers have ... Read More
In my opinion, these cruises, taken back to back, were not cruises as I usually think of them. They were floating rock concerts. I won't comment on the ship, service, food, and usual "cruise stuff" as other reviewers have pretty well described the pros and cons of these things. Back in 2000, I swore off mass market lines when they began to X ray my luggage for alcohol, soft drinks, and such under the guise of searching for weapons when the real reason for this was (and is) to ensure I pay the ship's hyper inflated prices. So since 2000, I have confined my cruising to lines like Regent, Silverseas, and the like, except for specialty cruises like this. I will say that, although MSC is a mass market line, it is one of the better ones. As others have said, their ships are really "ship shape" and MSC does offer drink tickets which allow passengers to buy hard and soft drinks at a lesser price. Now on with the review of the floating rock concerts. The Moody Blues Cruise featured (of course) the Moody Blues along with the Zombies, Roger Daltry, Little River Band, ELO (Now called "The Orchestra"), a couple of great cover bands and other cover musicians. Notable among these was Randy Hanson, who can play Hendrix style guitar better than Hendrix did. The Moodies, the Zombies, and Daltry each played two shows on different nights in the ship's huge auditorium. Passengers were divided into two groups and given blue or pink passes to see these auditorium shows. The color of you pass determined the night and time you could see these shows. However, it was often possible to see an auditorium show a second time, on a space available basis. These shows were fantastic, except that for one color group, the Zombies were relegated to 11:00 PM on the night before disembarkation for those not staying on for the Cruise to the Edge. As a result, many missed the performance by this great group. Performances by other groups were held only in the outdoor pool area or in the ship's lounges during the day and into the evening, while the auditorium sat unused. The performances of these musicians were also great, but the location was lacking. The audience area in these locations is simply too small to accommodate all who wanted to attend. After all, this ship holds almost 4000 passengers, and it looked pretty full to me. Shows like this are put on by promoters who reserve the ship for the concert cruise. Some of the promoter's people who were on board told me that there is a question whether the Moody Blues will be available for a repeat of this rock cruise next year, and therefore a question whether this cruise will be repeated next year. (This cruise was a repeat of one last year, on the smaller MSC Poesia). If the Moody Blues cruise repeats next year (hope it will) I'll be there, with the hope that the ship's auditorium receives more use, for more groups and performers other than the headliners. The Cruise to the Edge featured progressive rock groups, which is a different type of music from that on the Moodies cruise. As I am from the USA, Yes was the most familiar band (to me) performing on this cruise. Other headliners included Marillion, UK, and Steve Hackett. The situation with the venue for the performances by these headliners was the same as on the Moodies cruise. They performed rather late in the evening in the auditorium, and admission was by color coded pass cards, and "space available" for others. However, Renaissance (a group I would classify as "new age", and very good) performed in this auditorium one afternoon. Other groups were relegated to the outdoor pool area and the lounges, with the same audience crowding as on the Moodies cruise, while the auditorium sat vacant. I am not familiar with many of the other groups, but I found them most entertaining. One of the other groups was Queensryche (a metal group) which I felt was a strange inclusion in the progressive rock line-up. But it was a welcome to me, as I like their type of metal. Onboard, I was told that the Cruise to the Edge will repeat next year. And again, I'll be there. Read Less
Sail Date April 2014
MSC Divina - April 7 to 12 2014 - Miami/Cozumel - On the Blue, Inc. - Cruise to the Edge My wife and I have attended very few music festivals and have been on even fewer cruises -- zero!!! -- thus our anticipation for 2014's Cruise ... Read More
MSC Divina - April 7 to 12 2014 - Miami/Cozumel - On the Blue, Inc. - Cruise to the Edge My wife and I have attended very few music festivals and have been on even fewer cruises -- zero!!! -- thus our anticipation for 2014's Cruise to the Edge on the MSC Divina was off the charts. However, as far as we were concerned -- anything goes -- we were completely laid back and our expectations were minimal. In the end we were very happy with the facilities, dining options and crew of the MSC Divina; we were well accommodated by the staff of the charter tour hosts -- On The Blue -- from reservations to embarkation to our on-board needs; and we were thrilled by all the amazing performances, events, and chance encounters with musicians over the five-day trip. I was compelled to write this review after seeing some negative postings here: one by a generally miserable 2014 attendee and one about the 2013 cruise by a family who booked an MSC cruise and was caught unaware of the chartered music event. The latter became a non-issue in 2014 when On the Blue opted to host three complete charters back-to-back: Monsters of Rock, Moody Cruise and Cruise to the Edge (CTTE). All passengers were on-board for one reason, and the ship was fully dedicated to the purpose of sharing music. As to the former issue, I'm happy to see that someone who takes such pleasure in misery was able to find/make enough fault to fulfil his own destiny. From the start, our experience was memorable. The tour company, On the Blue (OTB) was always pleasant on the telephone, and quickly helped with all my questions about reservations, the web site, invoices and payment processing. We did not need to interact with MSC directly, other than setting up excursions, printing boarding documents and perusing on-board beverage packages via the web site. Our experience was enhanced by upgrading to VIP status. The additional cost was a no-brainer: reserved seating at headline performances, upgraded room with balcony, and advanced boarding. OTB/CTTE's information packet was comprehensive and their concert schedule was sent to us with sufficient time for us to plan out an agenda. We had zero anxiety arriving at the port. We were quickly guided through the embarkation procedures and welcomed by the staff. To insure that attendees could see each artist at least once, all acts were scheduled at least twice over the duration of the cruise. Main stage shows were split into Pink and Blue groups to make sure that everyone had a seat at one performance of each headline act in the intimate theater. After extensively reviewing the event schedule, we discovered that despite the careful planning, some overlaps would prevent us from seeing two secondary artists we were interested in. We politely mentioned this when picking up our credentials, and the tour staff quickly accommodated us by switching some of our shows from pink to blue. (As the hater complained in his review, I was one of those attendees intentionally given reserved seats in both blue and pink shows.) Although we could have abused this privilege and doubled up on our favorites, we used out passes as intended and saw each headliner (Hackett, UK, Marillion, Yes,) one time. We saw some of the awesome secondary acts twice each on the smaller stages and overall we managed to see at least 15 of about 25 acts on the boat. As forewarned on the web site and all the printed materials, weather was sometimes an issue, so we had to stay flexible and accommodate a few schedule changes. The ship was kept very clean in spite of many selfish attendees not cleaning up their own trash around the stages. Our room was kept spotless and well-attended by our steward. Unfortunately, the boat ran out of maps and hadn't gotten their delivery before departure, but we quickly managed to find our way around with the help of the maps near each elevator and stairwell. We took an hour upon arrival to tour the boat and find all the restaurants, bars, stages, and pools. Being a rock music cruise, formal dress was never required. Instead we had fun theme nights, like "black out", "pirate" and "rock and roll capes". Our favorite photos were taken on the "rock cape" theme-night. The staff photographers were pleasant and offered us some great opportunities to create mementoes of our trip. We ate most of our meals at the buffet, where there was plenty of variety over the five days. Our favorite foods were the traditional pizza margarita, the carved meats, fresh pastas, and the fresh-sliced charcuterie and prosciutto. (Yeah, it was a pretty typical buffet, but all we needed.) There were plenty of pastries and finger-foods to eat on the run, and there was never a waiting line for meals. Sit-down dinner and breakfast service at the Black Crab or Villa Rossa was also included, so we had some of our most memorable meals there. We had selected an early seating time, but with the ship not full and so many things to do, we never had to wait for a table. No one ever asked about seating times. It was always a blast to dine with strangers who shared our love of music and always had great stories to share. We met folks from around the US, Europe and South America. The touring keyboardist from Three Friends ate with us one evening. We kept bumping into Tony Levin who, like us, was on his first cruise. Eddie Jobson and John Wetton managed to be everywhere at once. We had a great conversation with Simon Collins in a hallway (while coincidentally his famous father was singing on the overhead speakers.) We chatted briefly with Steve and Jo Hackett in Cozumel. Everyone we spoke with seemed to be having a great time. Technical glitches and weather affected many of the performances, but never dampened the performers' mood or enthusiasm. Renaissance's Annie Haslam still took full advantage of her five-octave range, and was able to laugh about the rocking stage one stormy night and then come back to battle the wind with a smile the next night on the outdoor stage. We staggered up the stairs and down the halls like drunken sailors during the roughest of weather, but managed to get by with virtually no motion sickness. Tangerine Dream braved the windy pool stage and made electronic magic. One member of PFM stumbled (or was wind-blown) off a riser, but never missed a beat. Steve Hackett's band provided the highlight of my trip with a perfect rendition of Supper's Ready (and all the musical excess and self-indulgence it represents.) Our itinerary was slightly disrupted by stormy weather, which caused us to divert from Isla de Roatan (Honduras) and spend an extra day in Cozumel. This was not a bad thing, as the seas were rough and any excursions would have been spoiled by bad weather. In Cozumel we learned the art of dickering and got some pretty jewelry for family. We ferried across to Playa Del Carmen and snorkelled a cenote. I'm grateful for the busy entertainment schedule on the ship, as I would normally prefer to fly to my destination. In this case, the concerts were more important than the ports of call and I wouldn't have cared if we simply anchored up outside Miami for the duration of the trip. I'm hoping that OTB pairs up with MSC again in 2015 for another Cruise to the Edge. We'll absolutely be on board for the next one. We had a great time and have absolutely no complaints about the experience. This is absolutely the best way to enjoy a rock festival. Everyone was friendly, and superstars let their guard down and became regular folks like the rest of us. The sparkling Divina was the perfect setting for it. Read Less
Sail Date April 2014
My husband and I got off the Divina this morning, and for once I was happy a cruise ended. The good points: 1. Great shows!!! There was a good variety of themes and the performers were terrific!!! 2. Great cabin steward 3. Excellent ... Read More
My husband and I got off the Divina this morning, and for once I was happy a cruise ended. The good points: 1. Great shows!!! There was a good variety of themes and the performers were terrific!!! 2. Great cabin steward 3. Excellent pizza!!! 4. Hardly any ship wide announcements The not-so-good points: 1. Poor disembarkation: not only were we still pulling into port at 7:30, there were no announcements to let us know what was going on. We were self-assist, and part of the first group that got off -- at 8:30!!! 2. I fully expect there to be a Norovirus outbreak soon. Not only were only a few hand sanitizers working or filled, but they were optional, and most people opted out. I didn't eat anything I had to pick up with my hands, only a knife and fork. 3. Some of the décor was good, but most was so gaudy, I couldn't believe it!!! The atrium stairs are filled with lights and Swarovski crystals -- don't look at them if you value your eyesight!!! 4. The most uncomfortable pillows I've had on a ship -- I'm not sure if they were filled with rice or wheat, but they crackled when I put my head down. 5. Except for the pizza, the food was hit or miss, and even when the flavor was good, it was seldom the correct temperature. This applied to both the buffet and the dining room. I didn't get a cup of soup that was hot until the last night. Some cabins got a survey form the second day of the cruise and I complained about the food temperature. I got a call the fifth day asking if I had noticed a difference, and I said no. 6. The theater shows were amazing, but the seats were very narrow; at least they didn't recline like some cruise line's. Each balcony row had a rail that was at eye level when seated. 7. There weren't a lot of activities, perhaps because of the many different nationalities on board the language difference was a factor. The safety briefing was given in English, German, French, Italian, Spanish, and Portuguese!!! Read Less
Sail Date March 2014
This was a full week chartered cruise for our group. We numbered close to 3,000 and this was our first time on MSC. My partner and I have been on over twenty cruises, on many different cruise lines, and MSC is the worse we have ever ... Read More
This was a full week chartered cruise for our group. We numbered close to 3,000 and this was our first time on MSC. My partner and I have been on over twenty cruises, on many different cruise lines, and MSC is the worse we have ever experienced. The ship itself is beautiful and very clean. But glitz, glamour and Swarovski crystals do not compensate for incredibly poor service from the staff. It was quite evident that they are understaffed, overworked and have very low moral. Our chartered cruise had books of drink coupons that you could purchase which eliminated ringing up your card each time and probably saved MSC a lot of paperwork and time. BUT trying to get served a drink was a nightmare. There are virtually few bar servers walking around to wait on you. In the casino they never came around and you had to leave the gaming table and go to the bar to order a drink. When you do stand at a bar to order, they could care less if you are waited on or not. At one particular bar on the ship there were four employees behind the bar and four customers in front. NONE of us were greeted or waited on until after maybe five minutes we complained in a loud voice about the poor service. That got a reaction. Did they think we were sitting on the stools to rest? Food was AVERAGE at best. The main restaurant menu was nearly identical each night and the desserts were as well. One staff member confided in us that there were lots of complaints about the food in the past and MSC improved it. Now I wonder just how bad was it before? The buffet was the same every morning and afternoon. Everything is sitting under heat lamps. Hot dogs, hamburgers and French fries premade and stale. Our charter prefers open seating for dinners and they were so overwhelmed by that concept that nearly everything ground to a halt. They had to close several restaurants and only begin seating everyone in the Black Crab first (so they could assign enough staff), then when full they directed people to La Rossa and so on. Most nights we never knew where to go for dinner! You would hike up and down stairs to reach a restaurant only to be sent off to another one. We chatted with people who went to the specialty restaurants and were completely underwhelmed and said not to waste our money. The Yacht Club restaurant was shut down (at least one night that we know of) and those guests were sent to La Rossa because they needed the staff to deal with open seating. They were rightfully ticked off. They paid a premium for that section of the ship and didn't receive the service. Now here's our thought on this. If the ship is designed for 3,500 passengers then they should be staffed to handle that many people. What if there was a maritime disaster and we had to evacuate? Would they be staffed enough to save everyone and get us safely off the ship??? We only had one cabin attendant and there use to be two. Several other passengers said they only had one steward also. A staff member that confided in us also said they have cut staff tremendously and next was their wages. They didn't say it, but I could tell that moral was very low among the workers and it showed. Rarely did anyone smile. They acted very indifferent and only went through the motions to do their job. Most staff was Indonesian, on most cruise lines they are exceptional, BUT on MSC they were more interested in chatting among themselves while ignoring the passengers and their English skills were very poor. If you asked them something, even a simple question, they would look at you dumbstruck. We will compliment them on the MSC productions. They were very good. Embarkation process was fast and efficient. The casino also has a good layout and a good selection of games (except for bar service). I compliment them on cleanliness also. Our cabin was very clean but the bathrooms are incredibly tiny compared to other cruise lines. Our chartered group was set to book the entire ship for next February but that was put on hold. We were all sent a survey after the cruise and asked specific questions about using MSC in the future. That's sad when you fail to impress nearly 3,000 people. You only have ONE chance to make a good first impression! Personally, we don't care to step foot on MSC again. We never felt "welcomed" or appreciated and that translates to a week long poor experience. Read Less
Sail Date February 2014
My spouse and I had been on 5 previous cruises. We had been on enjoyed cruises with both Carnival and Royal Caribbean. We found that Carnival was fine if we were traveling with other family members that had children but Royal Caribbean had ... Read More
My spouse and I had been on 5 previous cruises. We had been on enjoyed cruises with both Carnival and Royal Caribbean. We found that Carnival was fine if we were traveling with other family members that had children but Royal Caribbean had much better activities since they had bigger ships with rock walls, ice skating rinks, huge promenades, and both a higher quantity and higher quality of entertainers. For us, the food was comparable on Carnival and RC and the cabins were also about the same size. Our favorite ship had been Royal Caribbean's "Allure of the Seas." The only reason that we chose the MSC Divina this time was because it had been chartered by RSVP Vacations for a gay cruise and we had never been on a gay cruise and wanted to try one. RSVP was incredible but MSC lacked in several ways. On our first Carnival cruise, we were really impressed with the bedding in our cabin. The pillows and comforters just felt luxurious. The bedding was so good that it was available to buy on the ship! On each of the ships we were on after that, we never had issues with the bedding. All the ships were comfortable. We were very surprised to find MSC pillows felt like pillow cases filled with rags. It wasn't just one pillow in the room that was defective. ALL the pillows were lumpy and uncomfortable. Divina also had the smallest cabin of any cruise we had ever been on. We have always got a balcony cabin and both Carnival and RC balcony cabins have two single beds that can be put together and then a couch that can be folded out into another bed if there are three in the cabin. We were impressed on our first cruise with Carnival that, besides providing shampoo and body wash, they also provided small samples of toothpaste and other toiletries which was a nice touch. Our cabin on MSC had no sitting area. The only place to sit inside the cabin was on the beds themselves. The steward for our room was as nice as any we have had although this was the first time we were on a cruise with no towel animals or chocolate on our pillows or some small extra touch. The room was kept clean and fresh towels provided but nothing that felt "extra." The food on MSC Divina definitely seemed more mediocre than either Carnival or RC. To be honest, I am not a big fan of buffets where hundreds of people are serving themselves anyway. I took Microbiology in college and I always feel a little hesitant about cruise buffets where passengers are handling the utensils after sneezing or coughing into their hands and then they lay the utensils across the food itself. This has been common on every cruise we have taken. Apparently it doesn't bother everybody. Over time, it does seem like there has been more of an emphasis on using hand sanitizer as one enters the buffet but not everyone uses it and even though YOUR hands may be clean initially, after you have handled the utensils that a hundred other people have handled before you, your hands end up contaminated with every cold and flu virus or norwalk virus that someone before you was carrying. Unless you wash your hands again AFTER handling the contaminated utensils, you are still putting yourself at risk. I think this is why cruise ships are notorious for spreading such things like Noro virus. At the minimum, there should be plates on which the utensils are laid and signs directing passengers not to lay the utensils on top of the food after handling. Handing out disposable gloves at beginning of buffet line might help. Ultimately, it is best that only one or two people handle the serving utensils and passengers be served by staff. Add children into the mix and buffets are a little gross as far as I'm concerned, but I am digressing. One of my favorite things on the Allure was all the alternatives to eating at the buffet. There were plenty of alternative restaurants where one could be served. The MSC did have some alternative restaurants but all for paying extra except for the Black Crab and Villa Rosa. If neither of those two were open, you were pretty much stuck with either paying extra or eating at the buffet. Thankfully, there were no children on the cruise and I could only hope that these adults were more careful about washing their hands and basic hygiene. I was still careful to always try to reach back to the back of steam table where utensils had not laid across the food. The real problem was the repetitive dishes they offered. At EVERY buffet other than breakfast, there were warmed over hamburgers and cheeseburgers under heating lamps and pizza under heating lamps. We were so sick of hamburgers and pizza by the third day!! Breakfast at the buffet was okay, although every other ship we had been on offered an omelet station where you could get a fresh, made to order omelet that no one else had touched. I missed that! The Black Crab and Villa Rosa were pretty repetitive too. We saw the same menu almost every night. I think that one night they did have an alternative menu but most nights, the same dishes were offered. One of the things I liked on RC was the ability to just pay a few extra dollars for a fillet mignon steak in the main dining room. The Divina offered no extra's in their dining rooms and seating was problematic. We prefer sitting at a table for two and that always seemed a bit of a problem with Carnival although RC always accommodated us with no questions asked and no problem. On the Divina, on this cruise, the first problem you had with the dining rooms is that you had to be sure you showed up at the right door at the right time. First, they would open the downstairs area of the Black Crab. If you showed up at the upstairs door or the Villa Rosa, you were redirected to the downstairs door of the Black Crab to accommodate the needs of the maitre de apparently rather than accommodate the needs of the passengers to be seated. If there were just six seats left on the first floor of the Black Crab, there was no way that the upstairs or Villa Rosa was going to be opened, even if a long line had formed. It was cause for a lot of grumbling among the passengers waiting to eat in one of the dining rooms. One of the worst things for us for eating choices was the lack of choices after the incredible parties at night that RSVP Vacations provided. When we were exhausted from dancing and partying with RSVP Vacations, we would head to the buffet for a snack before going back to out cabin. Every night, warmed over hamburgers and pizza and maybe some pasta. You could not get the fresh pizza right out of the oven, until the warmed over pizza had all been consumed. On Carnival and RC, there were sometimes midnight buffets or chocolate or dessert buffets. I think they all depend on pizza way to much for late night snacking and that gets boring real quick but MSC offered no alternatives in the entire seven days while Carnival and RC did have a few other options in this regard. Speaking of repetitive, I was surprised by the lackluster entertainment the MSC offered. We saw their show in the Pegasus theater two nights in a row and the acts were essentially the same but different costumes and theme. Thankfully, we were traveling with RSVP Vacations and the entertainment they brought on the ship was amazing! I can't say enough about the RSVP Vacations for troubleshooting a lot of the problems we had with MSC. With exception of a bartender here and there on our cruises, staff have always been friendly and attentive. The staff on MSC, other than the stewards, seemed a bit aloof. For the first four days or so, it seemed like they didn't want to make eye contact. Below deck, the staff was typical of other cruises and friendly from various places in the world. Above deck, they were mostly Italian and maybe that had something to do with their attitude toward us? I overheard someone saying that this was the first American cruise for the Divina staff and they were not used to Americans and then there was the fact that the passengers consisted of about 3,000 gay men partying all week. Regardless, after about the fourth day, it did seem like the staff warmed up a little but still not as friendly as some of our previous cruises. We didn't use the spa services on MSC at all but I do want to mention that they did have a gym which was about the same as other ships we had been on. On the Carnival ships we have traveled on, anyone could use the steam rooms or sauna. We were surprised to find that the RC Allure did not allow passengers to use those facilities unless they booked expensive spa treatments. This was also the case on the MSC Divina. Overall, I would never choose to travel on an MSC cruise if I could avoid it. I would definitely travel with RSVP Vacations on another chartered ship of this size or larger, though. Since I like big ships with the most amenities, RC probably wins out for me overall and I would love to see RSVP charter one of their ships. I loved the fact that there were no children on this cruise because often on Carnival, you can't find a serene place on the ship that doesn't have screaming kids running by. I think it is great if you are parents traveling with kids but we are probably done with Carnival for that reason. The pools and hot tubs are often filled with kids on Carnival. The Allure of the Seas did have several jacuzzi and pool areas that seemed set aside for adults. That is another reason, RC gets extra points over Carnival. I am not sure how MSC Divina would be regarding this as there were no children on this cruise. There was a "European" nude sunbathing area, though. I'm not sure if that was a feature that MSC always offers or was something RSVP Vacations created just for this cruise. My ratings for this cruise do NOT include the RSVP parties or entertainment. Read Less
Sail Date February 2014
The elegant MSC Divina is the newest and largest (4,000+ passengers) of the 12-ship fleet of the Mediterranean Shipping Company (MSC.) The MSC Company founded in 1970 is the second largest global cargo shipping company. The MSC cruise ... Read More
The elegant MSC Divina is the newest and largest (4,000+ passengers) of the 12-ship fleet of the Mediterranean Shipping Company (MSC.) The MSC Company founded in 1970 is the second largest global cargo shipping company. The MSC cruise line, however, is still not familiar to most Americans. Originally called Fantasia, the ship was renamed Divina to honor Sophia Loren, the Godmother of the fleet. When the cruise line first began cruises in America, I attended a luncheon aboard the MSC Lirica that included a tour of the ship. The cleanliness and elegance of that ship so impressed me that I decided then to definitely cruise on an MSC ship in the future. We planned our cruise on the MSC Divina a year ago when we booked it while onboard our 2013 MSC Poesia cruise. The 7-night roundtrip cruise from Miami, Florida, February 1-8, 2014 visited St. Maarten, San Juan, Puerto Rico and Great Stirrup Cay, Bahamas. Our party of six traveled with a larger group of almost 800 Irishmen for tenor Andy Cooney’s Cruise of Irish Stars 2014. There was a real feeling of camaraderie among all of us. Many have cruised annually with this group - some for 8-10 years. It was fun meeting Jaime, sisters Eileen and Claire all from Ormond Beach and Francesca from the Villages in FL. The drive from home on the day of sailing took around 3 ½ hours. After dropping off our vehicle at a convenient off-site parking garage, we took the complementary shuttle van to the terminal. We arrived at 12:30 and boarded the ship within mere minutes. We quickly headed up to the sumptuous buffet on Deck 14 for a light lunch. After 42 cruises, this was one of the smoothest embarkations ever. Our disembarkation went just as smoothly and swiftly. We utilized the Self-Assist Program of carrying off our own luggage. The Compulsory Emergency Drill was a little chaotic at our Muster Station; so many passengers crowded in the area, all carrying life jackets and trying to put them on at the same time. The straps were a little confusing for many passengers but we all helped one another. The crew did their best to conduct the drill, checking attendance by scanning room key cards. The predominant language on board is English, by the way. There are few announcements so be sure to read your Daily Program for specific information about events and procedures. Although I have read many complaints about MSC, mostly when they first entered the American market, I found little to fault the company on this cruise. What impressed me the most was the sheer beauty of the MSC Divina. The deco throughout the ship is inviting and elegant. Little touches that you do not first notice catch your attention later. The public rooms are tastefully decorated in a modern Italian style. As I boarded the ship on Deck 5, I was drawn to the dazzling two deck Swarovski crystal staircases. They were a favorite spot for passengers to take photos. I especially loved the décor in the stunning Pantheon Theater with its gorgeous silver curtain. There are no obstructive views. The stadium-style seating affords every seat an excellent view of the stage. Since there were so many other live entertainment performances going on at the same time as the production shows, including our own Irish live entertainment, we were always able to get good seats even when we arrived just before Showtime. No food or drinks are served in the theater. In general, drinks are not pushed. All seventeen lounges and bar areas are beautiful and we would often stop to listen to live music either before or after the Production Shows. My favorite lounge was the Silver Lounge, Deck 6 because of its convenient location and beauty. Many passengers including us enjoyed the beautiful and timeless classical music played by The Elegant Trio & Igor nightly from 5 PM until late in the reception area on Decks 5 and 6. I truly felt that I was back in Europe listening to their music. Since the clientele on board is international, so is the live music around the ship. Many passengers enjoyed dancing to live music. The varied dance lessons (Grease Lightning, Country, Cumbia, Bachata, Triburon and Latin - Mambo, Merengue, Samba) offered in the lounges and Aqua Park were very popular and the steps easy to learn. The Irish passengers especially participated in the Riverdance class. Our quiet balcony cabin # 9125 also had the same attention to detail, as did the public areas. It had a very sophisticated décor. The lovely cabin was well- appointed with: a king-size bed, end tables with drawers, sofa with a small cocktail table, tall framed mirror, desk (with mirror) and ample closet space for our belonging. Gray wall-to-wall carpeting, a safe, framed art and a small fridge completed the furnishings. Our balcony furnished with a table and two chairs afforded beautiful views of the water. I really looked forward to returning to our serene and comfortable cabin each evening. The compact bathroom had a small shower stall with clear, unique folding doors that made the room seem larger when opened. I appreciated the retractable clothesline inside the stall and the two robes. Dispensers (for environmental reasons) held liquid soap at the sink and shampoo and shower gel in the shower. The shower cap and sewing kit were nice amenities, although I did miss the usual small bottles of hand lotion and hair conditioner. There was a regular clean supply of white fluffy bath and hand towels including face cloths. Yani did a wonderful job of unobtrusively cleaning and refreshing our stateroom when we vacated it. I never did get to meet her - although my husband did. Yani also fulfilled our additional requests faithfully. The ship has a small secret amber light hidden above stateroom doors that alerts the steward whether you are inside or outside the cabin. To turn on lights, you must place your stateroom card in a slot. I always knew where my card was so I liked this feature. It also is cost saving for MSC, which is very environmentally oriented. This system allows your steward to enter your cabin without disturbing you. What a neat idea! The stateroom corridors were light & cheery with spaced wallpaper panels of Italian scenes. At one point our passageway widened and we could look right down through broad curved glass walls onto the huge chandelier and the reception area below. It is most unusual for ship stateroom corridors to have an open feeling. Just off to the side was a lovely sculpture where we often arranged to meet before getting on the elevators. The same unobtrusive service found in our stateroom we also experienced in the lovely Villa Rosa Main Dining Room. I had requested a table by a window for our party and we received it. Our servers, Putera from Indonesia and Rudy from Bali did a professional job of attending to our requests, often anticipating them. Our wine bottle was always on our table when we arrived. The servers replenished our beverages and breadbasket without prompting. The congenial Assistant Maitre‘d Tommy stopped by our table nightly to check on our dining experience. Fiorentina from Romania was very prompt and carefully assisted passengers receiving Special Request Meals in our section. She also helped the wait staff when she saw a need. I enjoyed all the Italian dishes and loved the “flaming” Baked Alaska that the wait staff presented with a flourish. We enjoyed the food and service so much in the main dining room (MDR) that we often ate breakfast or lunch there or in the Black Crab Restaurant (another MDR.) I especially enjoyed the delicious French toast. The buffet on Deck 14 had a great selection of fresh produce, casseroles, Italian dishes, cheese, breads, meats & cold cuts. We all enjoyed the pizzas. Deserts were plentiful at lunchtime & I enjoyed their chocolate mousse more than once. We, therefore, never felt the desire to visit a specialty restaurant. Many passengers frequented the soft serve ice cream machines as did I, which were conveniently located on two sides of the Aqua Park available 2:00-5:00 pm. Besides the elegance and European style service on the ship, what impressed me greatly was the quality of the nightly shows. One of the reasons I enjoy cruising is to see the extravagant theater shows and MSC did not disappoint. Every night there was a different production show. My favorites are Witches of Paris (French Variety,) Simply Italian (Best Loved Italian Songs,) Frank (Sinatra) Forever and The Tribute (Arias.) If you like Michael Jackson’s music, you will enjoy Star Walker. Children seemed mesmerized by Pirates and Wonderland (Alice in Wonderland.) The costumes were all magnificent and the quality of the singing and dancing was wonderful. Attending a different variety show each night was a delight for me. Often performers came down the aisles into the audience. I did not really miss hearing a live orchestra because there was so much live music elsewhere on the ship. Since the passengers are international, it probably is a good move to make the shows mainly singing and dancing sprinkled with acrobats and other stunt performers. There were no comedian performances for this reason, I think. Sometimes in the theater prior to the production shows, the energetic animation (entertainment) staff performed impromptu comedy antics that surprised unsuspecting passengers to their amusement and the rest of audience. The fun helped the wait time seem shorter. Aside from port and shopping lectures, educational presentations were almost nil. Again, I feel the multitude of languages spoken by passengers may be a factor. There were plenty of parties and other activities. I attended the culinary demonstration conveniently presented poolside but wished that they had the recipes printed. The Flower Glory Party in the Black and White Lounge featured popular music of the 60s-80s. The MSC Factor Talent Contest was entertaining. Be sure to pack white clothing to wear to the White Party held under the Caribbean Stars on Deck 14. The Celebrate Chinese Wealth Day in the Galaxy Disco and MSC’s Little Italy parties were other fun events. The single women on the cruise enjoyed dancing with the MSC Divina officers. I enjoyed the fashion show in the reception area. All the clothing was for sale in the shops onboard. I do not remember seeing a fashion show on my other cruises. The open-air Aqua Park screen showed Pavarotti: The Event Live, Pacific Rim and Captain Phillips. If you are into fitness, there is a schedule of events going on throughout the day - morning walks, stretching, Aqua Cycling, Aerobics, Zumba, etc. Jewelry Making, Art & crafts, Scrabble, sport tournaments, napkin folding, Veteran’s Meet, bridge games, Italian lessons, bingo and trivia rounded out other offerings. On Super Bowl Sunday, football fans watched The Seahawks VS. The Broncos in the packed Sports Bar. Some extra cost events were fun, too. The men in our group enjoyed the Formula 1 4D Simulator. Find out if you have what it takes to be a racecar driver. One unique event was the Winemaker Experience where you join winemaker Greg and custom blend you own bottle of wine. Another unusual event was the opportunity to try five different “solid” cocktails in one glass. The young energetic animation team did a great job with organizing and participating in poolside games and other activities. I answered a math trivia question and won a colorful MSC mouse pad. My husband & brother-in-law each won one also in a ring toss game. The lively music poolside played by our Irish group of entertainers was fantastic and quite popular with even those not traveling with our group. Dancers crowded the limited space in front of the stage area to do Ceili dancing. For me, the water in the five pools was a little too cool so I did not stay in the water a long time. I did enjoy the whirlpools because the temperature was not too hot for me. Kids loved the waterslide. Shallow areas in the Aqua Park were great for toddlers and young children. There are 150 fountains in the Aqua Park. In St Maarten, we shopped in the village of stores right at the pier. In San Juan, we rode the complementary trolley near the terminal out to Castillo San Felipe del Morro, “El Morro.” Later we walked back to the ship stopping along the way in several shops in Old San Juan. In Great Stirrup Cay, our MSC shore excursion was an eco-boat tour. We learned interesting facts about the history of the Bahamas, its local ecology and marine life. We were all encouraged to touch, hold and photograph many marine species. What surprised me was the necessity of signing a waiver for the eco tour. Later, we visited the vendor tents at the beach, relaxed on beach lounges and swam in the clear Caribbean water. The only issue that I had with our day at the beach was the exceptionally long buffet lines that we encountered unprotected from the hot sun. The wait took away a good portion of our beach time. Perhaps a box lunch handed out as we departed the ship might be an option to the long lines for the buffet. One unusual thing that I noticed while on board was that there was a # 13 deck and # 13 lifeboat. However, there was no # 17 lifeboat. Cruise Director Andre explained that in Italy # 17 is considered unlucky; #13 is not. I especially recommend MSC to young families since children under 11 sail free when staying with the parents in their cabin. There were many families on this cruise because of this policy. In fact, there was a wide range of ages onboard from many foreign countries. I spoke with passengers from Australia, Canada, France, Germany and Japan. What an opportunity to get to know people from different cultures! I have a few thoughts for MSC. Perhaps the ship could stock non-fat milk. We were always served 2 % at best which they assured us was skimmed milk. Other times they served whole milk and called it skimmed. I prefer choosing my own time to dine and this option is not currently available on MSC. Since we were with a large group with specific entertainment schedules, we all had to choose Early Dining anyway, so this was not an issue on this particular MSC cruise for me. Be aware that the dining room doors close fifteen minutes after the start of the dining seating. Another issue was the early 7 AM time for vacating our stateroom on disembarkation day. This surprised me since our staterooms were not ready until 2 PM on Embarkation Day, which is late for most cruise lines. You may find some onboard difference if you sail MSC in Europe. Many passengers found navigating the ship to be a little confusing because the two MDRs used the same main kitchen. This means passengers sometimes had to go up or down a deck to get from one end of the ship to the other. Many new ships, in fact, have this similar arrangement. What it all comes down to is will I book another cruise on MSC? The answer is a definite yes. The food and service were good, the shows were wonderful and the ship was simply beautiful. Best of all, the pricing is very competitive with the major cruise lines and an excellent value. Special online sales offer even greater savings. I am already a member of the complementary MSC Club for returning guests. There are several benefits to becoming a member including a complementary cocktail party and various discounts. Be sure to join after your initial cruise. Arrivederci, MSC!   Read Less
Sail Date February 2014
The first embarkation was easy and very smooth. We had been on this ship when it was brand new and we were pleasantly surprised on the updates that were made. The cabin was twice about 20 square meters on the 8 floor with large balcony and ... Read More
The first embarkation was easy and very smooth. We had been on this ship when it was brand new and we were pleasantly surprised on the updates that were made. The cabin was twice about 20 square meters on the 8 floor with large balcony and ship was new about 5-6 month. The most important was the value for 12 days the price - 1400 euros for 2 adults and one child. Dining, entertainment, activities, and service was impeccable. We have day by day shore excursions there. We have nothing but good to say about MSC company and our shore excursions. Most of the time in every port of call we are booked private tours from local companies. Everything we booked in advance was easy, and our guides was knowledgeable about the places, was amazing and full of adventure.It took some time longer than we anticipated to go through the tendering process to exit the ship. Read Less
Sail Date January 2014
We, along with some of our friends, decided to try MSC. We are all seniors and have all sailed on several different cruise lines. We met some cruisers who really liked MSC and we got a really good deal on THe Divina and decided to give it ... Read More
We, along with some of our friends, decided to try MSC. We are all seniors and have all sailed on several different cruise lines. We met some cruisers who really liked MSC and we got a really good deal on THe Divina and decided to give it a try. We sailed in January to the Eastern Caribbean, We had stops at San Juan, St Marteen and NCLs private island. Embarkation: We drove to Miami and parked at Safe Cruise Parking. It was a fenced lot and their shuttle was prompt and they helped with all our luggage. I do not know who does MSC's Embarkation, but they should do all cruise line embarkation. No wait to get through security and no wait at the desks.Walked right on the ship. Were told that our rooms would be ready at 1:30pm, but our rear balcony room was ready when we got on at 1:00 pm. Room: Our rear facing balcony room was wonderful. Very large. Bed and a full size couch. Great bathroom. No shower curtain, but glass enclosure. No extra lotion. All soap etc in dispensers. Balcony was huge, probably 14 feet, but only two chairs. Got our room steward to add two. Found out later that if you called the front desk you could get a lounge added. TV no great shakes. Only complaint was the design of the closets. They were on the wall across from door to bathroom. Could be hard to use. The desk area had plenty of plugs, but would suggest an extension cord. Ship: The Divina is a beautiful ship. A little hard to get around, but very clean and a treat for the eyes. The biggest compliant we had was the deck space around the pools. MSC does not enforce the no saving chairs policy and on a sunny day it was impossible to find a chair. 4,000 people is too many for this ship. Food: Uneven is the best I can say. Some things were very good, others not so good. The buffet is huge and has the best salad bar I have ever seen. Other things just average. Make sure you go to the rear of the buffet, same food not as crowded. Pizza is OK, no fresh grilled hamburgers or hot dogs.The biggest surprise for me was that the pasta was just average. Often under or over cooked. You just need tp remember what you are paying for the cruise. One of the best things I had was am egg salad sandwich from room service. Service: Our room steward was great, but some of the other people did not have great service. Sometimes it is hard to communicate with them. But they want to please, Also, be aware that you have to have a room key in the slot to have electricity. That also turns on a light outside your cabin that tells the room steward you are in the room. They will not come in if the light is on. Dining room service was not good the first night. But we spoke to the head of the dining room and it improved markedly after that. Just make sure yo speak up! Front desk service was generally good. The personnel speak multiple languages, so if you are not being understood ask to speak to someone else. Entertainment: Among the best I have seen. The performers are very talented. More of a circus type show than you see on other ships. Multiple acts and singers and dancers, but all very good. They have a show every night and the showroom is wonderful. The singers and bands in the lounges are also very good. Passengers: Much more international than any other cruise line I have been on. We had 900 Armenians and over 1000 Germans on board. They do make announcements in 5 languages. Dress and manners are a bit different, but was not objectionable to us. Overall: Considering what we paid, it was good value for the money. Would I go again? Yes if the price and itinerary was right. Wish they sailed from Fort Lauderdale, but like I said they offer good value for the money. They really want to improve and are working hard to get better. I would discount some of the reviews that say this is the worst cruise experience ever. Nice ship, nice room, fantastic entertainment. That is a pretty good start.   Read Less
Sail Date January 2014
We have a ball wherever we go. The glass is always half full as they say. that being said there are a number of things that MSC MUST do right away or they could alienate the US market and possibly have to move what is a gorgeous ship back ... Read More
We have a ball wherever we go. The glass is always half full as they say. that being said there are a number of things that MSC MUST do right away or they could alienate the US market and possibly have to move what is a gorgeous ship back to Europe (or some other locale). Boarding-It seems to be a very lengthy process to check people in. My suggestion to management would be to time the average check in time frame. We clocked most in the 10-15 minute range per couple, which is far too long when you have 3,400 people to board. We arrived at the Pier at 4PM and were finally on board at 5:45PM. Ship-The ship indeed is Gorgeous. Super clean and just stunning visuals everywhere you look. The entire ship feels fresh and new and the cabins are beautiful. Warning: Bring a bar of Soap as they only dispense body wash in the showers ( We loved the Shower Capsule). We say this because three of our friends cabins didn't have washcloths, so they were not sure what you were to use the body wash with. We had washcloths so we were fine! Food-Wow- Here's where they need to fix things and fast or they are going to be lost in the crush of competition. Try as we might, the food is just plain horrible in the dining room- No two ways about it. the service is just as bad. It's like they need to throw out the play book and start all over again. I read other reviews and I really wanted to shout- "No trust me- It's better" but alas it isn't. the buffet became our sanctuary and we lived on Pizza which is VERY very good by the way. However when you get Risotto slopped onto a salad plate ( Do you not have bowls?) Or a cup of soup where some have a garnish and some don't and some are full and some are half full or Prime Rib Entree's that resemble shoe leather - Well we couldn't get out of there fast enough. Management can't sugar coat this- They have to address it. Entertainment- Was pretty good- they seemed very poorly lit - I'd get someone with theatrical lighting experience in there. The singers and dancers are all good and this is an area that MSC truly is showing promise. We loved the Cirque-esqe touches of the shows. Musicians throughout we all great and the entertainment staff seemed to really be working hard to make sure everyone had a great time. Few other notes: Spa/Gym is really nice. Drinks are very generous size ( and strength) and the coupons you can buy at any bar are a very good deal- If you even plan to have 2 drinks a day get these it will save you lots of $$. Overall we had fun as we were with a group of friend but MSC needs to take the Chef and Maitre D to task, as their areas of oversight will ruin their ratings if they can't improve the experience.   Read Less
Sail Date December 2013
I have a mixed review to be honest. I loved the ship and I had a great time but my frustrations grew more and more every day. I love going on cruises and this was my third one. The other two were on carnival. I figured this MSC cruise ... Read More
I have a mixed review to be honest. I loved the ship and I had a great time but my frustrations grew more and more every day. I love going on cruises and this was my third one. The other two were on carnival. I figured this MSC cruise would be much better but to be honest, it was not. I will most likely take an MSC Cruise again as this was only the second cruise in the Caribbean so they have some work to do and I took that into account. The staff honestly, does work very hard and they work daily and they do not get paid a lot. However the management seriously needs some work. They need to train the staff much better. Especially in the dining rooms and in the Buffet areas. The bartenders needs some serious training. It took forever to get drinks and honestly, the drinks were expensive and very week. We waited about a half hour for drinks. American's love to drink. So to start with the Buffet - there was no juices to drink besides water. So I decided that I would use a soda coupon and go get a soda however the bar in the buffet area was closed. So all you had was water. So I decided to go to the other bar outside the pool deck area. Well good luck with that, the line was enormous and you had to wait for thirty minutes for that to happen. The staff did not seem to be knowledgeable about much as well. My friend who came with me, thought he would actually gain a lot of weight from all the food but actually he said he lost weight as the food was not that good. I felt as though the food was good at times but not all the time. Late night, the food was limited. The entertainment staff was actually great. They have the most amazing shows and they really show appreciation to all the guest. I have never seen shows like this ever. I met one of the Entertainment staff individuals who I became friends with. I told him my experience on the ship and also told him that this is a new area for the ship so I know there are things that need some work and I would come back on the ship again in hopes to see progress and I am sure I will. I do see however that the management on the ship really does need to do some work. I was not impressed with the management. There was a huge difference between a Carnival Ship and the MSC Divina though. Our cabin staff member was very nice and did a really good job. He would always ask us when we wanted our room cleaned. He was there during the mornings and the evenings. Since we stay up very late, we chose the evenings. He did a great job. I will most likely go on a Carnival Cruise ship however before I go on this ship again. But who knows. I just do not want to take a chance on bad service again but will have to see. My friend who went with me, says he will never go on this ship again. Read Less
Sail Date November 2013
Our 10th Anniversary was ruined. No dancing, no romantic dinners, it was a take over of a large and very different group. All the reviews seem to be the same. The food was less than acceptable. The dinning room Villa Rosa was awful. The ... Read More
Our 10th Anniversary was ruined. No dancing, no romantic dinners, it was a take over of a large and very different group. All the reviews seem to be the same. The food was less than acceptable. The dinning room Villa Rosa was awful. The food was laughable, the service was nonexistent. The buffet was cafeteria food, it was very salty and tasted like we were eating institutional food. Forget about getting a drink on this cruise. None of the wait staff cared to wait on anyone. The bartenders ignored you. They did keep the tables clean, that's about it. Midnight buffet was hot dog rolls and your choice of tuna fish, chicken salad and egg salad and maybe ham. I was afraid to eat any of it. Where were the ice sculptures the exotic food? This is not what I remember when I cruised with Royal Caribbean. I first want to say I have nothing against gay/lesbians or drag queens. I didn't expect to vacation with them on a ship for seven days. That should have been my choice. I have friends and family who I love that are gay, so I want to be clear that I have nothing against them what so ever. We happened to be on a cruise that was inundated with over 2,000 drag queens, and a very large gay and lesbian group. At first I really didn't understand what was going on. But then they took over the ship. There was no where to go for a peaceful relaxing time. The entertainment was just ok. There was no bands or orchestras. Everything was lip sync. The theater show was the same every night, just different theme and costumes. Kind of strange. The guest services was a joke. They never helped us in any way. They either didn't know or they gave us the run around. They always had the wrong information or no information at all. "Sorry we can't help you". Don't ask for a wake up call, because you won't get it. They will pretend that they will wake you, but they won't. The nonsense frat party and drag queen parties that went on day in and day out was to say the least offensive. I literally hid in my cabin and ordered room service. The room service was good by the way, but very limited in choices. Coffee, tea and salad was delicious. I'm not sure where that food came from, but it was certainly so much better than any other food on the ship. The fitness center was top notch as was the spa. Day one I wanted off that ship. The disgusting display of some of these groups was appalling. I felt bad for the people who had children and elderly parents with them. Some of the things that happened were X rated and I don't feel comfortable putting it in this review. I felt trapped and disgusted. MSC did the wrong thing allowing these groups to be integrated into the very small population of people who had no idea what they were in for. These groups did not want us on this ship. They took over all of the bars, pool and entertainment areas. Every night they had a theme. One night was Hell. Priests and Nuns dressed like the devil, real nice!!! The stories go on, and way to vile to put on this site. NO ONE WAS TOLD THAT THESE GROUPS WERE GOING TO BE ON THE SHIP. I would have sailed a different day for sure. We will NEVER ever go on a cruise again. I never want to be put in a position where I spend a lot of money and be trapped with no food or acceptable entertainment. I am disgusted. The service was horrible. You couldn't get a drink at the bar EVER. Food was terrible but I give them an A for cleanliness. Most of the staff could care less about you or understand you. They were all a bunch of miserable people. Except for Angus in the cigar lounge. There was hate crimes going on as well. Security was a joke. But I'm sure these poor German couples are calling their lawyers. Security did nothing but allow situations to escalate. Even when an officer of the ship was called, nothing was done about this situation. What happened was considered a "Hate Crime" in the USA. I am so done. I don't even want to talk about it anymore. Just watch yourself. I would NEVER recommend MSC, they have no idea what they are doing. Beautiful ship run by robots. I thank God for our excursions. That was our only solace. But then we had to get back on that God forsaken ship and hide in our cabin. Peace to all. Read Less
Sail Date November 2013
Booked with a large group. Promised the moon and stars but that is hardly what was delivered. Both the agency and the Cruise line had a full year to prepare for this 1700 plus member group, that brought aboard alot of it's own ... Read More
Booked with a large group. Promised the moon and stars but that is hardly what was delivered. Both the agency and the Cruise line had a full year to prepare for this 1700 plus member group, that brought aboard alot of it's own specialty entertainment, and had alot of it's own special events seperate from the rest of the customers. I was lucky enough to get to the port early and check in was a breeze as was boarding. Since I tip well my bag arrived rather quickly to my room, were others had to wait till well after we left Miami to see their luggage which caused panic. My room on the 5th level which is the lowest on the boat with a nice big port hole window was comfortable, clean and enjoyable as it barely moved unlike rooms on higher floors. I tipped my cabin Steward the moment I arrived and said let's get this started right, we had a nice discussion of my likes , dislikes, and expectations and he delivered ontime, everytime. He therefore earned two more tips during the voyage. The ship is very large and the first thing I did was go floor to floor front to back getting to know everything and after about 3 and a half hours I had the ship memorized. General staff on board, with some exceptions, tended to be robotic, to cold, to downright miserable, and you could walk miles without seeing a smile unless you actually stopped, asked for one and humiliated them in the process. Bar tenders can be very shady, slow and arrogant, so it's best to pick a few in different locations, tip them really well right away, make a connection, and no matter what bar you are at or how busy they are they will drop everything and get to you right away even if your 4 deep in line. Our group had several very large parties and everytime they started out understaffed at the bars. MSC does not seem to get the hint after day 1 nor did they after day 6. Everything seemed as if we were lining up in a 1970's era Soviet Breadline. The Brunch is served on days at sea it costs extra but is worth every penny. The food and service are top notch and it's the only venue that is. The rest of the food and service ranged from passable to downright repulsive. I have never spit so much food back on plates in my entire life. It was a week of how not to cook and serve food. The main dining room was always slow, and the staff took 5 days to warm up to our table which was full of amazing wonderful people. The Dining Captain however met me the first night with a paper in his hand and discussed some of my special dietary needs and followed up daily to make sure I was happy. He earned a nice tip for that personal touch. The buffet while vast in size and choice provided food so bad I would not feed it to starving animals, I got so tired of spitting the food back on my plate in disgust most days I just waited to endure dinner. The staff at the buffet are very robotic and only speak with each other rarely did I see them approach a guest and speak, just lift dirty dishes away. Alot of the customer service staff and tour desk staff seemed under trained, had zero authority to make an independent decision, and while every day I got my wake up call by asking directly at the desk , on the most important day, departure day, no call at all. The entertainment staff was very nice on board and some nice shows, and the few chances I got to meet some of the professional entertainers they were delightful people and proud of their work and eager to have you see and enjoy it. They seemed to be, other than the cruise director, the hostess at the Brunch, the only ones that ever really got excited about the product they were offering. On a scale of 1 to 10 sadly this ship with so much potential has only reached a 3.5 with me. Read Less
Sail Date November 2013
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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