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73 MSC Cruises MSC Divina Group and Theme Cruise Reviews

This is a great ship the cabins are nice and it is very clean. But the food and service needs improvement, the service was bad and slow and the food is not very good. The Shore Excursions are the worst not worth the money and not organized ... Read More
This is a great ship the cabins are nice and it is very clean. But the food and service needs improvement, the service was bad and slow and the food is not very good. The Shore Excursions are the worst not worth the money and not organized at all. You spend more time on the ship waiting for your excursion to start and then they are cut short because you are out of time. Also you have no time left to see anything else when on shore. This was a big problem with our trip and the staff did not care about our issues. I had spent my vacation time trying to talk with Excursion Supervisor and never received any follow up. The excursions are not worth the time or money. Plan your own time on shore or work with other outside company not the ship. We were very disappointed. Read Less
Sail Date May 2017
What a gorgeous beautiful ship, such detail and European Flair!!! This is a large ship with crowds of people everywhere. The crew was outstanding and friendly and always responsive to our needs. Giovanni and Miguel were our wait staff in ... Read More
What a gorgeous beautiful ship, such detail and European Flair!!! This is a large ship with crowds of people everywhere. The crew was outstanding and friendly and always responsive to our needs. Giovanni and Miguel were our wait staff in the Black Crab Restaurant, they were excellent and friendly and efficient. I had a group of 8 people on this cruise and everyone was pleased with their service. It was nice to be able to speak Italian for a change. The food overall was very good, some of the dishes presented were outstanding, some were average but good. There were plenty of choices from the appetizers to the main entrees to the desserts, I can't understand some of the ratings where people are complaining about quantity of food, we were complete stuffed. The buffet on the lido deck was outstanding, expensive prosciutto and other Italian cold cuts were served with a nice selection of cheeses, there were always a number of pizzas served which was delicious. There was an ethnic corner with various nationality foods served, there was a carving station with delicious fresh meats, a pasta bar, hot dog and hamburger bar, special meals of the day bar, a deserts bar etc. The breakfast menu is extensive as well, both in the restaurants and the buffet. They even have a poolside breakfast bar available so you can eat and still swim in the pools. The gelatto bar was great as well. The best show was the Michael Jackson Tribute Show....a nice married couple performed Abba and the Beatles in one of the lounges, they were fantastic. The port calls and tours were great as well, I would recommend the "see everything" panoramic tours for all the ports. Uncle Sam our Cabin Stewart was great, always had a smile for us, kept ice in the bucket and kept our cabin #11106 in tip top condition. We really enjoyed the art auction, the free glasses of champagne, and learning about the different artists, we purchased several paintings at a good discount. Read Less
Sail Date April 2017
Holistic Cruise: From the time we embarked it was disorganized. My room card did not work. I got the run around trying to get it activated. We had to run around the ship to get our drink cards, excursion tickets etc. The dining ... Read More
Holistic Cruise: From the time we embarked it was disorganized. My room card did not work. I got the run around trying to get it activated. We had to run around the ship to get our drink cards, excursion tickets etc. The dining facilities that were supposed to be open were often closed. The vegan dining staff, waiters, buffet manager were rude overall. The vegan buffet was horrible and limited to a few entrees and fruit. Nearly all of the vegan food was seasoned with excessive "mint"or just plain bland. There are many delicious vegan dishes but unfortunately MSC staff does not know how to cook Vegan meals properly. Limited hours to access the vegan buffet. If you came back late from a cruise. Your choice of food was french fries or tomato plastered pizza crust. The meeting points to get to our excursions were very unorganized. We wasted a lot of time waiting around. This cut back substantially on the time we got to enjoy our excursions. The excursions were nice but were not associated with MSC. The vegan and holistic lectures were great. Our room attendants Hussain and Oliver were great. I will not attend any MSC cruises in the future. Norwegian is the best choice. Read Less
Sail Date March 2017
We went to the Bahamas and the Dominican Republic. The ship was beautiful and had many amenities. The lady who took care of our cabin was extremely friendly and helpful. The other staff ranged from very nice, to professionally polite, to ... Read More
We went to the Bahamas and the Dominican Republic. The ship was beautiful and had many amenities. The lady who took care of our cabin was extremely friendly and helpful. The other staff ranged from very nice, to professionally polite, to very stressed out. The food in the buffet was as good or better than any buffet I've been to. Unfortunately, the service in the main dining room was awful. This was my fifth cruise. If it were my first I might have said "Well it's hard to feed this many people at once." But since I've seen it done amazingly four times before, I was shocked at how poorly this one performed. Many other cruisers felt the same way. All of the servers seemed to be very frazzled. On two nights we ordered drinks with our prepaid plan. They took our vouchers but never brought us drinks. On another night I had asked three people before I got a drink (took about 40 minutes.) The second person I had asked brought it to me and said "See, I bring you drink. You don't need to get me in trouble." They seemed to have no idea what was going on. There were a few reserved tables but most people were seated at random tables when they came in. But there was total chaos because sometimes they wouldn't see the reserved signs and seat people at those tables and then ones who should be there would get all upset. Mostly you saw servers walking around aimlessly with parties of two looking for a place to seat them. I could go on, but you get the idea. They also billed me for laundry I didn't do. When I went to the desk to fix it, I overheard that the two parties in front of me were also billed for something they did not purchase. I also received a notice saying that my daughter and I did not attend the emergency muster drill, though we did attend and used our cards to sign in. We also received an email that they had sent all of our information including passport numbers to one of the other guests who agreed to delete it all. While in a line later, I talked with two others who got the same email, so probably everybody did. Last but not least, we were in one of the last groups to get off, yet it still took over an hour for hour luggage to come out. All this to say, that I would not do an MSC again. Read Less
Sail Date January 2017
Embarkation for wheelchair needs was chaotic. The person responsible for getting the wheelchair assistance needs to hold up a sign.The ship is beautiful, though safety is an issue when it comes to stairs all over the place on the ship. ... Read More
Embarkation for wheelchair needs was chaotic. The person responsible for getting the wheelchair assistance needs to hold up a sign.The ship is beautiful, though safety is an issue when it comes to stairs all over the place on the ship. This is most noticeable in the theater and some lounges. The cabin was well maintained and plenty large enough for the two of us. We never saw our cabin steward when we first arrived and he never introduced himself until the next day. He was prompt in making up the room when we put out the sign. Dining was a disaster. This was my four trip on Divina and a number of things have changed. It was hard to get drinks before, during or after the dinner. The service was slow and the waiter missed or was late in bringing many items during to the table during the meal. He was very rushed, never introduced himself or his assistant waiter, food was lukewarm and not cooked as ordered. We finish our meals in 2 hours or more on most nights. What was an included shrimp cocktail at dinner is now $6.95 if you want one and there is no longer lobster served on the second formal night. The entertainment on the ship was okay. Service was as noted above for dining and cabin. Guest Services was attentive to needs but inconsistent....some guests were dismissed without answers to their questions. I never got off of the ship because I got sick and needed to go to Medical. They were excellent and took care of the problem with IV and medicine. We did not travel with children. I would go on Divina again, but my husband, who doesn't care that much for cruising, would not choose Divina again. The cruise line is working very hard to make this a premier ship and I am sure they will get there. It takes time to get the American way down pat. Read Less
Sail Date January 2017
We choose this cruise because 300 people from our community were going. We usually go on 2 cruises a year. Embarkation was good, but disembarkation was a disaster at the Miami port. Ship was clean, but too many small ... Read More
We choose this cruise because 300 people from our community were going. We usually go on 2 cruises a year. Embarkation was good, but disembarkation was a disaster at the Miami port. Ship was clean, but too many small places. There would be a piano bar singer with 1000 people trying to see them. Seldom could you get a pool chair. Everyone wanting the same pool. The nightly entertainment was fantastic. We were disappointed in the food. It was ok, not fantastic as we were lead to believe Yet one excursion did not deliver as advertised. It was the speed boat lobster lunch and day at the beach costing $115 each. We spent 3 hours waiting or being transported on a catamaran; after lunch we got 20 minutes on the beach. When we went to the excursion desk only to finally after 3 visits, to get offer a 20% discount. -- a slam in the face! The other excursion a snorkeling -- the water was cold and murky. At the end, we had to wait 45 minutes for someone on the Divina to let us on the ship. The shops and goods were very expensive. The pool shop were everything was $10 was the busiest place on the ship. Got a terrible hair cut from a new stylist that had been on the ship one month. Hair salon refunded my money. Read Less
Sail Date January 2017
I had a group of 43 people on this cruise. Most had a good time. I had one lady who needed a wheel chair and it took us 3 hours sitting outside waiting for our turn to go in. There were no drinks offered and no restrooms during the ... Read More
I had a group of 43 people on this cruise. Most had a good time. I had one lady who needed a wheel chair and it took us 3 hours sitting outside waiting for our turn to go in. There were no drinks offered and no restrooms during the wait. We also were not given a time that we would be able to board. Several people would ask, and no one received an answer. Once he left the "clipboard" where people could look at it to see how long it has been taking to get people onboard. He came and took it and wouldn't answer questions. in the dining room, we had several tables assigned to our group. With other cruise lines we can trade tables and talk to different people each night at dinner. The Maître d' would not let my people change tables. One night I switched tables to sit with people I knew were going to be dining alone at a table of 8 and I was scolded. What if they decided to come to dinner? I told them I was the group leader and I knew the others would not be joining this couple this evening. Finally the Maître d' walked away. Read Less
Sail Date January 2017
We travelled as a party of x3 couples from the UK. We had all cruised before with different lines and we all went with an open mind to enjoy our Christmas and new year holiday cruise on the MSC Divina My wife and I and friends joined ... Read More
We travelled as a party of x3 couples from the UK. We had all cruised before with different lines and we all went with an open mind to enjoy our Christmas and new year holiday cruise on the MSC Divina My wife and I and friends joined the cruise at Miami. We were doing a back to back cruise over Xmas and new year Embarkation was relatively smooth and trouble free. The MSC Divina is a cashless ship where you have to transfer money from a credit card onto your cruise ship card. This is done via one of the various terminals dotted around the ship. This was an easy and painless process. We got on the ship about 2.30pm and went up to deck 14 to check out the buffet while our suitcases were being delivered to our cabin. The buffet was very busy as everybody who was boarding seemed to have the same idea. We found a table at the back of the ship. We briefly explored the ship and went on deck for for some sun. About 4.30pm we went to our cabin where our suitcases had duly been delivered. We had a balcony cabin on deck 10. The room was clean and in good order. We found the bed to be quite firm and low but it had sufficient space underneath to store the empty suitcases. The wardrobes and drawers while not being massive were just about sufficient to store all of our clothes. The balcony was a good size with x2 chairs and a table. Our cabin boy was great We were allocated a table for x6 in the Villa Rossa restaurant which was a little dissapointing as the other restaurant The Black Crab seemed a little more luxurious. The first nights meal in the Villa Rossa was a disaster. The kitchen seemd to be in melt down. The head waiter apologised profusely and promised the service would get better - Apart from one other night (again the first night of the second part of the cruise) the food was excellant. (TIP) The portions can be on the small side... if you are a big eater just order x2 portions. The waiting staff were great and tried really hard. By the third night they really understood what we wanted. If you hit breakfast buffet at the wrong time 08.30 to 9.30 be prepared for a scrum down. We ate in the Black crab restaurant for breakfast on a couple of mornings. If you are unlucky enough to want breakfast at the above busy times - it is best to eat in one of the restaurants or order room service. We ate in x2 of the pay restaurants; The Eataly restaurant did a great steak with good service - The Galaxy restaurant was not so good. There was x3 formal nights and various Black & White / Red, White & Green / 70's & 80s nights..... most people made an effort which was great. The shows were generally quite good - the Soul show and the Michael Jaskson shows were excellant entertainment. The deck parties on Xmas and New Years night were great! The entertainment around the ship during the day and night was a little dissapointing. I'm afraid the screeching hispanic sounding 'entetainment' lady on the mic was really not to our taste around the main pool area. It was all a bit old style Butlins We found the 'dancy' music at the rear of the ship much more relaxing by the pool on deck 15. Ana the waitress by this pool was really great! On sea days the decks around the pools got extremely busy and the 'hogging' of the sunbeds while not occupying was a little annoying. The Divina needs to observe its own rules and remove towels if they are not occupied within 45 mins We went in the casino most nights and was great fun. Would have been even better if they had a craps table. There was a great diversity of countries and languages on board. This was an eye opener and some of these countries I found to be really quite rude. The ship is truely beautiful with its swarovski staircases. The public areas were all tastely decorated and kept very clean. The MSC Divina stood out among all of the other ships when in port and was a shining example aesthetically to the others including the big Royal Caribbean ships which really looked a bit dowdy. Would I recommend it to others - for the price abso-bloody-lutely. Read Less
Sail Date December 2016
This cruise was selected by Jazzfest at Sea. I'll start with the good stuff: • Our room with the balcony was very nice, clean and well taken care of by the steward. • Overall staff is very friendly and helpful, with a ... Read More
This cruise was selected by Jazzfest at Sea. I'll start with the good stuff: • Our room with the balcony was very nice, clean and well taken care of by the steward. • Overall staff is very friendly and helpful, with a good attitude. • The venue for the Jazzfest at Sea (the Black and White Lounge) was excellent for the purpose. • There was adequate staffing at the reception desks and tour desk, so wait times there weren’t bothersome except at absolute peak times. Even then, there were representatives circulating near the lines to help speed up minor requests - kudos for this. • Wait staff in the Villa Rossa dining room were hard working and friendly. • Cost is reasonably good value, especially for a balcony stateroom. We loved our balcony and it allowed us to comfortably get away from the commotion on the rest of the ship. The bad stuff: Overall, if this were my first cruise it would be my last. CROWDING – I’ve never been on a ship this big. It just has too many people for the available public areas. • People are always “in your face”. • There’s lots of shoving. People were very aggressive and rude. Most of the American’s we talked to said they were very unhappy with the way they were treated by other passengers, blaming it on European culture. I don't think that's fair, as I've traveled many times in Europe without feeling that way. Maybe it’s just the number of people crammed into a small space. But it’s certainly a perception we heard from many. • Elevators are insufficient, especially the glass elevators by the lobby, which seem to be smaller than the others. My wife was elbowed out of one elevator and people rush them without waiting in line. • Crowding in the buffet is awful. Again, people don’t wait in line but just push up to whatever location they want, including pushing other passengers out of the way (pigs at the feeding trough!). I normally like cruise ship buffets but after our first experience we avoided it except when getting salad for lunch, and then we avoided peak times. • Tables in the buffet are close together, making it hard to get to them. People are constantly pushing you out of the way to sit down and circulation is difficult. Even so there weren’t enough tables at peak times. (Chairs are also close in the formal dining rooms, making it hard to get to your seat and hard on staff; but since a lot of people don't use their assigned seats there the circulation problem isn't as bad.). • There is so much demand for loungers by the pool they are unavailable except when most passengers are off the ship during port calls. Anyway, music by the water park is so loud, we didn’t want to sit there (except during port calls when there is no poolside entertainment). The alternative is the loungers near the pool at the stern, but there people are smoking. BOARDING: A TRUE HORROR SHOW!!! • Boarding was a three hour wait, all of it on our feet. • Much of that time was outside in the Miami heat. • There were no crew or service people outside to provide explanation of the delay or help. There was no water and limited shade outside. (there was a steward offering water in a nearly-hidden location in the terminal by the elevators, after completing the registration process. Why wasn’t this guy, and others, outside helping people in the heat?) • Jazzfest had said we could start through the registration and boarding process before noon. However, MSC didn’t actually open the doors until much later (2pm?). • Once we were inside the departure terminal there was a sign saying that the wait was due to US Immigration and Customs Enforcement delaying previous deboarding. This was a permanent sign – if this was a one-time event why is there a permanent sign at the entrance? • We heard four different stories about why the delay (ICE delays, police action, illegal drugs found on the boat, etc.) Showing that the staff involved were really ignorant of what was going on. • Afterwards MSC made no mention of the boarding problems, nor any apology. There was no compensation for the long wait. (Overall, I get the impression that the hard-working front line service staff are a lot more concerned with passenger comfort than management). • Why couldn’t MSC provide places to sit and call us by number, rather than force everyone to stand in line for hours? We ended up with swollen, painful feet that affected the rest of the trip. DEBARKING • Again, there were unexpected delays. Our group didn't leave the assembly area in the Pantheon theater until 40 minutes after the announced time (which was itself much later than we'd expected). The announcement given when we were released was that our luggage was now available for pickup, so I assume the delay is due to luggage handling. • As a result, we barely made our flight. We’d been told by the group that booked our cruise and air tickets that, with a 7am arrival and 12:30 pm flight, there’d be plenty of time to get from the Miami cruise terminal to Fort Lauderdale airport. • MSC, aware of our flight time, didn’t prioritize our debarking. • The night before debarking, MSC distributed papers saying we should expect long delays due to U.S. ICE. We noted there was an extremely long line for non-US nationals to get through ICE. We (US citizens) were able to get through Immigration in just a few minutes after retrieving our baggage; actually much faster than most immigration/customs entries I’ve done in the U.S. So our delay wasn't due to Immigration. • There were insufficient buses to get to the Fort Lauderdale airport, and the bus that left just as we came out of the building was a small one, not a full size coach. The staff said it would be a 20 minute wait for the next bus and didn’t know what time it would actually leave. They didn’t want to admit that we would probably miss our flight, but wouldn’t commit we would make it. • So we had to take Uber and barely made our flight. Leaving us with two worthless prepaid vouchers for this bus trip. Port calls • As far as we could tell, there were no briefings or descriptions of the ports, history and culture, sights to see, etc. Nor was there anyone we could identify as having this knowledge and being available to the passengers for consultation. A very big contrast to our experience on other cruises. • While the tour desk had some knowledge of the tours themselves, they didn’t know much about the ports, (historic and cultural sites, good or unusual places to eat, local specialty foods, etc.) • As an example of this, we had wanted to see the historic synagogue in Willemstad, but didn’t find out until we tried to enter that it was closed on Sunday and the only way to have seen it was to book the tour with the Ship. Had we known we would have booked that tour. Entertainment: • Don’t go expecting to enjoy music. Volumes in all venues was turned up so loud it is just incomprehensible screeching. • Many of the music venues seem to be located on travel paths, meaning there are a lot of people walking through, talking and raising the overall volume. • The only lower volume music was in the lobby by the reception desks; again a busy area where there’s too much traffic to enjoy the music. • Pantheon theater productions were also way too loud. The volume and distortion turned opera singing into screaming (any good opera singer doesn’t need amplification to be heard). (Makes me wonder if MSC employees make comp claims for hearing loss). • After the first few Pantheon shows we concluded they were pretty much the same with different costumes. Apart from a bit of opera, there was no variety in the type of shows (magic, local cultural performances, etc.) as we have seen on other cruises. • “Edge lights” (LED strips) on the steps in the Pantheon: These are so bright as to be blinding. Instead of making the steps safer, they make you avoid looking at the steps so it is easier to trip. Food: • Food was generally well prepared, though sometimes meat was overcooked. • Service in the formal dining rooms was good; this staff really works hard. • Fruit was readily available in the buffet. Salads were generally good. • Food was not overly salty. • But food selections were also not diverse, they were sort of standard, uninspired "institutional" cruise ship fare. For example, there were no (or only one) Asian selections in the buffet. I don't recall any Asian or Latin American selections on the menu in the dining rooms. Other cruises I've been on featured dishes from the areas we were visiting. • Flavorings were generally bland and lacked zest. • The breakfast buffet had the same offerings (eggs, pork, bread) at five or six stations. We found an area at one end of the very long buffet that offered fruit and another at the opposite end with some variety of cheeses. Again we found no Asian food (except for some Congee which had limited toppings). • There was insufficient staff to help – on other cruises we’ve been on, staff have helped carry trays, find seating, and get drinks and coffee for guests. Guests, including those with handicaps, seem to be totally on their own in the buffet. • We didn't make it to the buffet at midnight, but at 11pm the late buffet is just pizza and leftovers from the day. • Other cruises we’ve been on have had special events on the deck by the pool involving specialty foods from the area we were cruising in, such as Asian, South American. There appeared to be none of this on Divina. • There are a lot of specialty extra-cost restaurants on the Divina. We didn’t try them. Constant Selling • Most cruises are trying to sell merchandise, but it is really obtrusive on the Divina. • Public areas and aisleways were often narrowed with sales displays. Surprising because I’d think this is a safety violation. But it adds to the sense of being crowded. • The shopping “advisor” was primarily a shill for Diamonds International. He didn’t know much about the ports except where the high-end jewelry stores are. We saw him at the DI store in Willemstad, obviously being hosted by the staff there. We asked him about some things we wanted to buy while in port and he had no idea whether or where the items could be purchased. He showed no real expertise as to best prices, local crafts and art, etc. Finally, we didn’t see ship’s officers circulating nor eating at the buffet or in the dining room or boarding/debarking area. This is much different from other cruises we’ve been on where officers, up to the Captain, are often in evidence. While a lot of the problems involve the design and passenger load of this ship, perhaps some problems would be identified and corrected through “management by walking around”. Read Less
Sail Date December 2016
We went on this group with a group of about 100 people. When we got to the terminal, we were informed that Immigration was doing a complete inspection of people disembarking. This means that it will take much longer to board the ship. We ... Read More
We went on this group with a group of about 100 people. When we got to the terminal, we were informed that Immigration was doing a complete inspection of people disembarking. This means that it will take much longer to board the ship. We waited nearly three hours in line to embark. We stood for the entire time. No provisions were made for our comfort. All the chairs were filled, no one offered us water, nothing. When we finally got to our cabin, we discovered that it was teeny tiny. There was not even a chair or even room for a chair. We were stuck in this closet for the entire 10 nights of the cruise. It got even worse when we discovered that the food on this ship is awful. The portion size in the dining room was laughable. When my husband ordered Falafel, he received three pieces the size of an American quarter coin. The menu choices were so bad that most nights I did not want to choose anything. At the buffet on deck 14, the food looked like cafeteria slop. There were many pastas that were prepared strangely. The buffet was always too crowded and it was difficult to find a place to sit. The entertainers in the evening shows tried hard, but it seemed to me that each night they were performing the same show in different costumes. The theater looked nice until I realized that there were no railings to guide you down the stairs. This is dangerous, and a few people fell down. The activities offered during the day were few and boring. I could not wait to get back home. I will never, ever again set foot on an MSC ship. Read Less
Sail Date December 2016
We took this cruise with 68 others from a softball league in Florida. These are the pros and cons of my experience. PROS 1. The ship is beautiful. Besides the crystal steps here is a great deal of artwork. It is impressive. ... Read More
We took this cruise with 68 others from a softball league in Florida. These are the pros and cons of my experience. PROS 1. The ship is beautiful. Besides the crystal steps here is a great deal of artwork. It is impressive. 2. Contrary to what I've read, the food on board was good. By that I mean it was about equal to the other 17 cruises I've been on. Nothing spectacular, but not bad. We had steaks in the "Eataly" steak house. The Rib Eyes were 16 ounces (I think larger), about 2 inches thick, very tender and cooked to order. I would recommend this specialty restaurant. 3. Again, contrary to what I have read, the cabin attendant was friendly and did an excellent job without being obtrusive. The waiters were also very friendly. 4. We have a "high rank" on another cruise lines loyalty program. MSC's Loyalty Program allowed us to transfer these credits to MSC's. We instantly became "Black" members which is the highest in MSC's program. This availed us of complementary candy, champagne and other goodies. 5. In keeping with MSC being an Italian line, their pizzas are probably some of the best I ever had. CONS 1. Although I read that MSC is trying to get into the North American market, it failed on this cruise. Out of 4,000 there were 400 Americans and a handful of Canadians on board. The cruise seamed to be geared for 20 - 30 year old Europeans. And I can understand. To the Europeans, the Carribean would be an exotic place to visit as opposed to us Floridians that have cruised there many times. 2. We called the buffet the "war zone". At 8 AM and thereafter the place is packed. There was hardly room to move. There is a main area that features omelets, fried eggs and other breakfast items and they have down the each side of the ship additional food items. However these are often closed so everyone has to go to the main area. 3. We were more toward the front of the ship, so just to get a cup of coffee was a major trek to the buffet at the back of the ship. They need a coffee and flavored water station closer to the front. 4. I may be stereotyping, but the Europeans were very pushy in the buffet and elevators. Try getting off at your deck with coffee in hand when 5 people charge in as soon as the elevator door opens. 5. Obviously this is personal, but we like to play trivia on cruise ships. Questions were definitely meant for a European crowd as some of the products in the answers are not even made or marketed in North America. Plus who is the singer Sugg? We did win once, having 4 of 12 questions right! 6. We and our group are all over 50, but all dance music was intended for a much younger crowd. The only places we could here our generation's music were at piano bars where you can't dance. 7. Some of the major "parties" were held in the Black & White Lounge. With a passenger list of 4,000, even 200 was tight in that room. 8. We were crammed in the main dining room. They had 10 of us seated at a table for 8. And two couples were backed up to a 54" wall which meant the waiter had to reach over the wall to serve them. All in all I think this was our last cruise on MSC, although I would highly recommend them for Europeans cruising the Carribean. Read Less
Sail Date October 2016
I liked it so much but some times i got bored with the food because my cruise was for two weeks and the food was always the same. In one opportinity I asked at the buffet for an orange juice to the waiter and the rude waiter said you can ... Read More
I liked it so much but some times i got bored with the food because my cruise was for two weeks and the food was always the same. In one opportinity I asked at the buffet for an orange juice to the waiter and the rude waiter said you can go and get it your self and i have the all the drinks included. another issue was that I payed 30 mins of massage at the spa for couple and i got only 25 mins, taking into the account that the prices at the spa are very high i was expecting a very good service but it was dissapointing and what is worst I didnt get the complimentary tea that was advertaised at the moment of the purchase of themassage- another thing that i didnt like is that the guys that were helping all the passangers to book a new cruise they were very mean, specially the lady. The medical center or service was very expensive i got very sick the last 3 days but i couldnt see the doctor because it was way too expensive and the price didnt include medication .the rest of the cruise was fun and i wanted to thanks for the service and the capitan was very nice and the rest of the crew too. Read Less
Sail Date July 2016
I wasn't a big fan of cruises, but after my experience onboard the MSC Divina I got so enthusiastic about it that I will cruise again very soon The ship was amazing, the crew and the personnel super helpful and extremely nice. When ... Read More
I wasn't a big fan of cruises, but after my experience onboard the MSC Divina I got so enthusiastic about it that I will cruise again very soon The ship was amazing, the crew and the personnel super helpful and extremely nice. When I asked for some shoe cream one of the hostess gave me her personal one! The Spa, the Gym and the "Yacht Club" area were simply stunning and my cabin was top notch. Food, cocktails and snacks were delicious I cannot comment about the excursions since I took only one short trip ashore (which was very nice indeed) but the excursions lists was extremely rich and diversified The only cons I can think about is the fact that outside of the Yacht Club area some common spaces were a little bit crowded but I guess this is unavoidable during high season Overall, a five stars experience Thanks to MSC for this unforgettable experience Read Less
Sail Date July 2016
I and my son took that cruise starting July 2nd, ending July 5th, departing from Port of Miami, cruising to Port Canaveral and Nassau, Bahamas, returning to Miami. The good thing about the cruise was that I bought an inside cabin and they ... Read More
I and my son took that cruise starting July 2nd, ending July 5th, departing from Port of Miami, cruising to Port Canaveral and Nassau, Bahamas, returning to Miami. The good thing about the cruise was that I bought an inside cabin and they put us at a balcony cabin at the 11th deck. First they do not informed us the time we are allowed to embark. Only the time of the ship departure. Later we learned that we could have embarked from noon and the restaurants would open at 2:30PM. We embarked at 4:00PM and the ship would depart at 7:00PM on the dot. The ship is enormous with a length of more than 1,000 feet with 16 decks and capacity for more than 4,000 passengers and 1,400 crew members. Due to the crowd filling anytime the food deck on the 14th floor it was difficult to serve with calm and expect to stay some time at the lines. It was hard to serve with quiet and calm and everyone seemed to be in a hurry. The waste of food is very huge. The ship is luxurious with several restaurants. Be prepared for lunch and dinner in the scheduled hours of your shift, because the delays are not well received by the crew. The ship has a good casino and a marvelous and enormous theater with very good presentations every night. Now the bad things with the cruise: Most of the passengers without any education that do not respect the right of others; the water at the pools are discomfortable and very hot; very tight schedules for everything on board with no options; very few options for beverage with no payment, for instance, you will only get free orange juice at lunch hours at the 14th deck. At other times you have to pay for everything besides coffee, milk, water and tea. The disembarkation time was very tight as we have to let the cabin exactly at up to 7:00AM. Due to that, and the hurry, the worst happened. I missed my small light gray belly pouch with 1,200 dollars inside all in 20 dollar bill on the bed, inside the cabin. As soon as I discovered the loss, after disembarking, I came back to the port and asked for assistance from a MSC representative at the ship exit, at 9:00AM, indicating my cabin 11206, but she reported that nothing was found. I don't understand how they can take a small bag with money, closed, with two zippers and haven't delivered it to the lost and found department. I've claimed to the MSC Cruises and the Cruises Direct by email and phone, without any positive result. Unfortunately I do not recommend these cruises to middle-aged people. The maid who was in charge of my cabin was the only person who had access to it after my departure at 7:00AM. So that cruise was very unfortunate to me, a true nightmare. Read Less
Sail Date July 2016
Annual MSC Cargo meeting. All areas where the meetings were held have been prepared very well. Restaurants were good, buffet restaurant excellent, with a good choice of meals and good taste. Pizza was really good (and a bit heavy). ... Read More
Annual MSC Cargo meeting. All areas where the meetings were held have been prepared very well. Restaurants were good, buffet restaurant excellent, with a good choice of meals and good taste. Pizza was really good (and a bit heavy). Room service very good, room service personnel excellent. Crew members and bar personnel very friendly, except the bar near the pool: baristas very slow and overwhelmed. SPA not as expected: I did a 55 minutes massage and it was done superficially and less than 55 minutes. I really liked the fitness area, the gym is fantastic and well equipped. I really disliked the swimming pools: too small and too crowded for a ship of 4,000 passengers. Prices for room bar are too high. Entertainment was poor for a cruise ship: I expected more involvement. This was my 2nd cruise. the 1st one was on MSC Musica in Mediterranean Sea which I appreciate the most. Read Less
Sail Date July 2016
I went on this cruise because it was with a group. The group portion was fantastic and will def do it again! The Divina is a beautiful ship and has many different style lounges & music. Some of the music groups were live as others ... Read More
I went on this cruise because it was with a group. The group portion was fantastic and will def do it again! The Divina is a beautiful ship and has many different style lounges & music. Some of the music groups were live as others played with a dvd and programmer. Problem with this is that it takes away the 'live-ness' of the room Prefer full live people. The Production Shows in the Theatre were fantastic! Always the best shows!! The Divina is a spotless ship! There is nothing ever out of order in the public areas. They keep this ship in excellent condition. Officers & Crew very friendly and always speak directly to you. Our stateroom was spotless and our attendant was friendly and did a grat job. The large buffet is your typical ship buffet. Has all the things you would want but hands down.... had the best pizza on any ship!!!! Over 660 pizzas per day! The food is fresh and they have daily specials. Crew was there to make sure tables and areas were kept clean. Had no problems there. FYI - I now like going to the dining room for lunch. It's quiet and air conditioned and it's nice having a server to handle it all. Dining Room on the Divina for dinner is a hit or miss. This has been a major issue for aa long time. The service is horrible which causes the food to be a problem. Things that are suppose to be hot come out cold and things that are suppose to be cold come our arm. I honestly believe (as many) that there are way too many tables and chairs! 2 top and ow 4 tops, 4 tops are now 6 tops, 6 tops are now 8 and the 10 tops are for 12. Waiters can't give the best because of this so it effects everything else. With that being said, once we got Matri D Gelu the head waiter Christian, the remaining 5 days were excellent and the food along with the service were fine. I guess you should ask when you get in the dining room for faster service. Yacht Club: AWESOME AND THERE IS NOTHING THAT CAN TOP THIS! From the private curbside service to the private lounge, private pool and deck, private lunch buffet, private dining in The Muse, INCREDIBLE AND IMPECCABLE SERVICE! Overall, I really like the Divina, the Officers and its Crew! Read Less
Sail Date June 2016
Destination wedding! Beautiful day, horrible cruise. This line needs lots more training and working with SO many passengers... NOT a space in the pool... there were 4,300 people and children galore.. Food was mediocre.. ... Read More
Destination wedding! Beautiful day, horrible cruise. This line needs lots more training and working with SO many passengers... NOT a space in the pool... there were 4,300 people and children galore.. Food was mediocre.. Entertainment, was the quality of high school musicals... poorly themed.. Staff was ok, PORTER was great! Never go again, as there were way too many problems to be resolved. 3hours to dis-embark.. nightmare! Sadly this ship had a lot of unhappy cruisers. Buffet was ok, food was ok, pizza wins the prize for best on buffet.. Dinners, were at beat luke warm. options were not well designed. Couldn't get a drink at dinner till you were almost done with your dinner. Sadly, it wasn't what I had expected or paid for. There isn't a trash can on the ship. No hooks the the bathrooms for your purse, right outside the dinning room. However, Fabo the mater D was amazing. Very accommodating. We will not be coming back. Read Less
Sail Date June 2016
MCS Divina, This was a good cruise. I spent a good time with my family. The spa was excellent is a beautiful place and on of my favorite is PUTU, very professional. But during does days the security during the night was very poor. In the ... Read More
MCS Divina, This was a good cruise. I spent a good time with my family. The spa was excellent is a beautiful place and on of my favorite is PUTU, very professional. But during does days the security during the night was very poor. In the disco any age of kids go in. Minors were drinking and getting together with adults that were not part of their family. In the dinning room the supervisors were very strict the first day, I asked for an arrangement and they never made it for my family but during the week they change an were more friendly. The menu was good but not for all taste. In the food court the menu was delicious and for everybody. The bartenders were excellent , nice, with respect all the time and very friendly special in the casino and the pool bar. My cabin was nice and clean. The entertainments were good. The cruise is beautiful , clean, spectacular, and fancy. I enjoy my trip but cruise can do more to make for everybody an unforgettable experience. Some people made my vacation unforgettable they were Anthony Pereria, Agung Arjun Chris and the staff that work in the casino bar during the nights and the pool bar. MCS Divina This are beautiful people by proud of them. Read Less
Sail Date May 2016
We had never been to Bermuda and had never sailed with MSC before, so we thought it was a good way to discover a couple of new things. The Divina is a beautifully decored ship, with attentive and smiling crew. Dining was great as we got ... Read More
We had never been to Bermuda and had never sailed with MSC before, so we thought it was a good way to discover a couple of new things. The Divina is a beautifully decored ship, with attentive and smiling crew. Dining was great as we got to know our waiter (John) very well, and he and his assistant took very good care of us. As far as the Steakhouse specialty restaurant goes, it was our only disappointment on this cruise. Extremely slow service and mediocre food. The premium drink package is the best package we have seen yet on any cruise line. ALL drinks are included, including top shelf spirits, the entire contents of your stateroom mini-bar, specialty coffees and non-alcoholic drinks... at a per day price that matches other line's basic drink packages. One aspect that shone through was the quality of the main show each night in the theatre. MSC lets you know that their dancers and shows are the best in the business, and we wholeheartedly agree. The talent, quality of sets and score, and entertainment value is the best we've seen on any cruise ship. Bravo! The staff of the Divina are doing their best to make the ship more of what the North American market looks for, but they still have some work to do. You will find it odd when you enter any Men's restroom, and not a single urinal is to be found... only stalls. And not many of them! As well, garbage cans are a scarce item in any of the public areas, which can be inconvenient. The fare served at the buffet has a European influence for sure, but was very good. No hot food is available for room service either... that was a first! We would cruise with MSC again, however. Read Less
Sail Date April 2016
This was my first cruise. We arrived at the port at 11:30 using Jiffy Jeff transportation. Well The terminal was packed as it was a partially chartered ship most of the group (claim 800 people) many of which were arriving together on ... Read More
This was my first cruise. We arrived at the port at 11:30 using Jiffy Jeff transportation. Well The terminal was packed as it was a partially chartered ship most of the group (claim 800 people) many of which were arriving together on multiple buses. We went into the terminal an saw a sign "boarding will be delayed". Come to find out the prior cruise was "Holy Ship" a chartered techno dance music cruise an they apparently had too much fun with multiple people being arrested, slight damage to the ships as they said but I didn't see anything wrong other than some TV's an framed pictures weren't level. Also they had to have a crane take down the stage they brought with them from the pool deck. We finally boarded around 1:45 an went straight up to the buffet on deck 14. Food was good the entire trip buffet and MDR. My only issue was portion sizes were smaller than expected. 10 small raviolis does not make an entrée but that's just my opinion. Meats were cooked well as were the fish pasta and PIZZA!!!. We were allowed into our cabins at 3:05 an dropped off our carry on bags then went to explore the rest of the ship. One thing many didn't like was the aft elevators only went to the Villa Rossa Restaurant and not the Black Crab on deck 6 which confused a majority of the older people who got very upset they had gone down then have to go back up an over an down again in another elevator. First two nights at dinner we watched people come in 10-20 min late because of it. Now as for dress code at dinner - Personally I found it a joke that my in-laws who have been on MSC before claimed EVERYONE dresses up. Well that sure was NOT the case for our cruise. many men did wear jackets but I'd say it was only 50-60% majority did like me dress shirt tie wth nice pants. The only people we saw turned away were a family who showed up at 6:55 when 1st dinner was 5:45 an expected to be seated. St. Thomas we docked at Havensight which was nice for shopping and had plenty of taxis available to get into town if you weren't willing to walk. It wasn't very hot maybe 70 at best when we first got off but was mid 70s by the time for all onboard. San Juan was much warmer and before we were let off they announced the pier would be shut down due to another ship coming right across from us at 11:45am so they could do all the ropes without passengers being in the way. Well the ship ended up coming closer to 12 an they shut down the pier for a good 30-45min maybe even an hour as they couldn't seem to get the ropes how they needed to be. If you are going to take the free trolley around town I suggest going to stop #14 across from the CVS right on the main road same side as the pier. Stop 1 was a madhouse but we got seats since we were on early due to boarding at 14. We skipped Great Stirrup Cay due to poor sea conditions the tenders weren't able to handle safely so we ended up with a 3rd sea day an the crew scrambled to get entertainment available. We ended up going extremely slow an sometimes stopped for a while since we couldn't go back to Miami early. As for entertainment the dancers, musicians and acrobats were all very good my only issue was the stage lighting. we usually sat towards the middle/ back (bottom of the steps) and the steps on the stage were too bright yet the rest of the lights on the performers were too dim you couldn't really see the detail in the costumes or their faces. (IMHO). Debarkation was smooth we had to go to the theater at 8:15 but we ended up being allowed off at 8. Inside the terminal it was like the airport with rows of conveyor belts all marked with colors of the tags. Small issue with some of the other passengers we had 2 colors as we were two different cabins yellow an pink. Well we had found the pink bags instantly an dragged them to the yellow area, many people were so rude thinking just because we had pink bags it was the pink section which it wasn't and clearly marked it wasn't. One guy threatened to fight an employee because nobody told them they were waiting in the wrong area. HELLO the big YELLOW board over the conveyor belt kinda gives the answer. We got our bags went down the short hallway quickly went through customs as we didn't purchase anything expensive an were out waiting for Jiffy Jeff within 30miin of getting off the boat. Read Less
Sail Date February 2016
Was on the the Divina Cruise for a week and was disappointed. The embarkment took almost 2 hours. One of the people in my group was held in a holding area for 3 hours due to a problem with her identification she had. They made her wait ... Read More
Was on the the Divina Cruise for a week and was disappointed. The embarkment took almost 2 hours. One of the people in my group was held in a holding area for 3 hours due to a problem with her identification she had. They made her wait until they were able to get someone to approve her to board while everyone and workers had all left the check-in area and they finally let her board. We were later informed of law enforcement's were on the ship because they has problems from the previous cruise. We also had law enforcement's on come aboard on the 3rd day of the cruise. The food in the buffet was warm to cold and the dinners were mediocre at best. The waiters in the dining room most of them did not understand English and if you wanted to change something to the meal they did not understand enough to make the request. Our cabin was clean but I did hear some other cabins were not as good. Did not need to attend the entertainment onboard as we were with a very large group that provided their own entertainment in the lounges. Which who were not part of our group were able to enjoy the entertainment when they played poolside or late at night. The disembarkation went well enough we were the last group to leave the ship. Read Less
Sail Date February 2016
This was our fifth cruise, first with MSC, all the rest on RCC. In contrast to the Def Leopard concert that was on before our cruise, we were on a KLOVE (Christian Music) cruise and the whole ship was there for that purpose. ... Read More
This was our fifth cruise, first with MSC, all the rest on RCC. In contrast to the Def Leopard concert that was on before our cruise, we were on a KLOVE (Christian Music) cruise and the whole ship was there for that purpose. NEGATIVES: Where this line seemed to lack was their organization for moving large groups of people around throughout the ship. Lack of communication to the passengers. They seemed to be working on a skeleton crew. Long lines to wait in for food/service which seemed to be the norm. Food in buffet was ok and our Dining Room staff, although they did a great job, the food was boring, no eye appeal or taste. We eat gluten free, so there was a lack of choice at dinner. Just chocolate ice cream and sometimes another dry cake-like dessert. The buffet seemed have better choice for gluten free, but we were guessing on some of it. Really, with all that said, my biggest BIGGEST gripe was that they must have decided that the Perfumery shop wasn't getting enough foot traffic, so they moved a large table of perfumes out in the open centrum. By day three, the whole ship, except for the pool deck and the Villa Rosa smelled like PERFUME!!!! It was obnoxious!!! I watched the staff person spray three full sprays on a sample card and waft it dry. I could imagine the carpet was permeated and anyone walking through was getting their daily dose plus of it. I'm not even chemically sensitive, but it was the worse practice I've seen anywhere. I couldn't wait to get off the ship. We could even smell it in our 13th deck cabin. The Pantheon Theater was saturated with it and that was where the concerts were held. Beware! The Editors review was nice, but the whole ship is dark. Gray, silver tones throughout and dark cabin doors really made the ship seem smaller. The mirrors and repeating decor made every turn in the ship seem confusing and with the tight corridors and tons of people, it made for a stuffy ship. Corridors were like a labyrinth. Not enough deck chairs it seemed. Stacks of loungers in the corner and people walking around looking for an open spot (and yes, I know to get on pool deck early). I have to agree with another reviewer, no lounge chairs in the solarium area, just tables and chairs. Tough language barrier with staff throughout the ship, even more than usual. Not too many smiles from the staff unlike RCC. Strange, there was a lack of presence of the head crew of the ship. Usually we hear announcements from the captain sometime during, nothing in the daily planner either about who is driving and who the big wigs on board are. Maybe it's a European thing? MSC chose to use the lifeboats as tenders while we were on Cayman. Not a smooth trip what so ever on choppy waters. There was some scuttlebutt that it was to save money by not using the Island Ferry's. The ferry's are larger and you feel less of the choppy. I'd heard about some interesting and even dangerous stories about people getting on/off them that day. POSITIVES: We had good service from our wait staff in Villa Rosa. Nice wine selection, and the way they did their wine package was good. Our cabin attendant was good. They have a killer gelato (which is probably not gluten free). We felt it was a very clean ship, there was always someone seen cleaning. Smooth embark/disembarkation. Read Less
Sail Date January 2016
I cruised on the MSC Divina for the first time for the Def Leppard cruise. From the beginning, the employees were rude, unhelpful and uninformed. Check in was excessively long and they don't even let you provide your credit card for ... Read More
I cruised on the MSC Divina for the first time for the Def Leppard cruise. From the beginning, the employees were rude, unhelpful and uninformed. Check in was excessively long and they don't even let you provide your credit card for onboard charges. They send you off on your own to figure this out, which wastes time when trying to start your vacation. The first mistake by MSC was to allow the promoter to book only half the ship for Def Leppard cruisers. Imagine a bunch of rock n roll fans who expect a rock n roll experience, but they are instead mixed in with families and regular cruisers. The result was the Def Leppard cruisers, who paid a lot more for this cruise than the regular cruisers, were treated like second class citizens. The employees had no information about our specific activities, didn't care to find out and did not want to help when weather interfered with plans to have our bands play on the pool deck. One day it rained and the bands scheduled to play on the pool deck couldn't play there. MSC had no contingency plan and it took them half the day to figure out how to provide the entertainment the Def Leppard cruisers paid for and were expecting. Any other cruise line would've planned for such adversity and implemented Plan B within minutes. Once they actually had a Plan B, it wasn't communicated to DL cruisers until the last minute because the regular cruisers were more important than those of us who paid more for a special experience. Our bands were also denied places to perform because MSC had other events scheduled in those spaces (one guy playing an acoustic guitar.) They should've reevaluated and planned better. The food was very mediocre in the buffet and the restaurants. At dinner time, more than half the buffet stations were closed and the buffet was packed. Though we had late night entertainment scheduled, the buffet served only ballpark food. The main dining room left a lot to be desired. The service was fine but the food was bland. The servers didn't understand what we were ordering for a drink and brought the wrong kind of wine. They then had us point to what we wanted on the menu. I've traveled all over the world and appreciate other languages and work well with language barriers but this was ridiculous for a cruise leaving from the U.S. carrying mostly English speaking passengers. Poor planning by MSC. Bartenders at bars were also slow. I have never seen a more unorganized vacation operator. If they want to be in the business of providing unique, tailored cruises, they need to overhaul their operations and customer service. The MSC communication team should be ashamed of itself. Read Less
Sail Date January 2016
If I could give zero stars I would. Do not under any circumstances book a cruise with this cruise line. We were on a special cruise for Def Leppard. I was told by several people who booked the cruise that they were NOT informed that it was ... Read More
If I could give zero stars I would. Do not under any circumstances book a cruise with this cruise line. We were on a special cruise for Def Leppard. I was told by several people who booked the cruise that they were NOT informed that it was a Def Leppard cruise. So we had about thousands people on board who had no idea they would be on a Rock n Roll Cruise. This understandably pissed them off. Extremely understaffed which led to unhappy and unhelpful staff members. Several times we tried to get drinks at the bar and the bartenders ignored us. The food was just like fast food. The pizza was was just okay, a couple of times it was cold when it hit my plate. Not many options on the salad bar, I can get a better salad at Ruby Tuesday. If you happened to get fresh pasta, it was good but not great. The fresh made omelets in the morning were good, but small portions and at least twice the eggs were under cooked. The buffet lines were set up backwards. For example, the salad bar was laid out with the salad toppings and dressings at what you would think would be the beginning of the line. This lead to mass confusion when trying to get food. Several times we got our food and by the time we found a place to sit the food was cold. There were tables not being cleaned off efficiently. I do not blame the staff for this, I blame management for thinking cutting costs on staff would be acceptable. The one night we went to the actually dining room, our waiter got several plates of food wrong. A gentleman sitting with us had to ask for his drink 4 times before it was brought to him just in time for dessert. Our second port of call was cancelled due to weather and there was no back up plan. We were left with an extra day at sea, it was too cold to be outside so we spend time wondering around the ship only to discover because of their staffing issues only two bars were open on the whole ship. So You had 3,000 people with no where to go and they couldn't even drown their sorrows in alcohol because you couldn't make it to the bar. They nickle and dime you to death. I understand that cruise ships have alcohol and coke packages and maybe a specialty restaurant or two that are at an extra cost. But everything except the buffet and the dining room was an extra cost on this ship. I heard several people complaining that they order water (WATER!) with their alcoholic beverage and were charged extra. There was also a 15% service charge on anything you ordered, which I understand the waiters need tips but when you automatically give tips the level of service goes down. Overall, very unhappy with the way the cruise ship was being managed. The only positive thing I have to say about the whole ship was that there was always hot water in the showers. I would not go on another cruise with this cruise line even if I was being paid to do so. Spend a little more money to save your insanity. Read Less
Sail Date January 2016
I have cruised with Holland America, Norweigan, Costa and now MSC. NEVER AGAIN. Embarkation was ridiculously long with zero help even though I purchased a package that included PRIORITY boarding. Texted and emailed the "help ... Read More
I have cruised with Holland America, Norweigan, Costa and now MSC. NEVER AGAIN. Embarkation was ridiculously long with zero help even though I purchased a package that included PRIORITY boarding. Texted and emailed the "help line." NO help. Safety drill was INSIDE the photography studio with too many of us (wearing life vests) crammed into a tiny space. No SAFETY explanation. Okay, so now we are at sea. Bars are jammed, table service non-existent. It was a DEF LEPPARD Cruise. Families and elderly were NOT told that at least half the ship were 80's rock fans. There was a naked guy in the pool and in the elevator with little kids holding their parent's hand! NO STAFF to scold him. Events were cancelled due to horrendous weather. First port we were told to stay on the ship as the ship wanted to leave ASAP but we stayed there ALL DAY in a CAT 1 hurricane. Second port we didn't even try. Stayed at sea going around and around. Why not go to Miami? At least it's a great port and not involved in a CAT 1?? Food is horrible! Everyone lives on PIZZA. Staff needs a ton of training. They seem to hate everyone on board. Blow dryer is nailed into a drawer, room not made up properly, ship is old and the MIRRORS will drive you crazy. This is one of those ships with zig zag hallways instead of straight ones so you don't know where you are until the cruise is over. My Balcony room 12219 was the SMALLEST BALCONY cabin I have ever had. No sofa, a mini desk and a Queen (I paid for a King) bed. That's it. Balcony just large enough to squeeze two chairs. Getting off the ship was HORRIBLE too. We were told we had an open tab even though we registered a credit card with Guest Services. After waiting in the Atrium for over an hour to disembark, we finally got to the ramp to get off only to be sent to GUEST SERVICES to pay our bill, which was SERVICE CHARGES ONLY. STAY AWAY FROM THIS CRUISE LINE! Read Less
Sail Date January 2016
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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