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1 Helpful Vote
Sail Date: January 2019
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was ... Read More
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was plentiful, we were hesitant because people's reviews had made it seem like there was too much pasta on the menus, we found the opposite, the food was very tasty and the selections was great, they still need to work out a few kinks, in the black crab restaurant ( where we were assigned ) we had to wait for our coffee to accompany our desserts, but it seems like every cruise line is cutting staff and you don't get quite the prompt service that we expect. The itinerary was wonderful too, going to shore and coming back into the ship was painless and we loved the fact that the ship stayed longer in ports than most cruises we have taken, that was nice surprised. Another pleasant surprise was the entertainment in the theater, we enjoyed all of the shows, they did an amazing job and would certainly would do another MSC Cruise. Read Less
3 Helpful Votes
Sail Date: December 2018
We chose this cruise because a friend told us her husband found a good deal on a New Years Cruise. We have been on 29 cruises with another cruise line and thought it would be interesting and fun to try this line. If this had been our ... Read More
We chose this cruise because a friend told us her husband found a good deal on a New Years Cruise. We have been on 29 cruises with another cruise line and thought it would be interesting and fun to try this line. If this had been our very first cruise ever, we would never go on another one. Embarkation was easy and quick. Our room was comfortable with a large corner balcony. But that’s where the positive ends. We discovered we were right below the buffet on the deck directly above us and we had to endure loud noises 24/7. Impossible to fall asleep. A maintenance worker told us they are setting up and tearing down constantly for meals. If that noise wasn’t bad enough, there were adults and children running through the hallway laughing and loudly talking, often in the middle of the night. A lady a few doors over told us she heard all the same noises. There were probably 500-600 kids on this cruise and 90% of them were undisciplined, running wild all around the ship, screaming and screeching. Why not take kids on a Disney Cruise! Food in the restaurant was barely warm at best, more often cold when served. Lobster was chewy, filet was not truly a filet mignon, tough, not tender. Couldn’t cut even with a steak knife. The buffet was set up crazy - for instance hot dogs, hamburgers in one area and the buns in another area. Kids running in and out of the lines, felt like they would knock us over. The ship was supposed to be non smoking except in the cigar lounge and one side of the pool deck. Even the casino was supposed to be completely non smoking but we found it to be half and half smoking and non smoking. No one is supposed to smoke in their cabin or on their balcony but we observed people smoking cigarettes and cigars - one person observed throwing a cigar butt into the sea which is prohibited. Tried to report it at the reception area and was rudely told he was closing - go tell some else. Told our cabin steward and he said he reported it to the authorities however the smokers continued to use their balconies to smoke throughout the cruise. We didn’t participate in shore excursions as we have been to all the same ports on other occasions. The entertainment in the theater was mostly musicals and operas. No variety. We visited the Le Serine bar several times and once there were children sitting on all the bar stools. Bartender said he couldn’t do anything about it. The bosses should handle it but no one did. Disembarkation was fairly simple as we have Global Entry. We were very happy to get off the Divina, go to our hotel and get some sleep. Read Less
4 Helpful Votes
Sail Date: April 2018
Well firstly the on board entertainment/activities was very poor from the last cruise I was on...the entertainment does not last long for people who don't do excursions...I got very bored on the ship...there is it enough music and ... Read More
Well firstly the on board entertainment/activities was very poor from the last cruise I was on...the entertainment does not last long for people who don't do excursions...I got very bored on the ship...there is it enough music and dancing at the pool area....some scheduledscheduled activities didnt even take place...the entertainmet staff is not engaging enough... The casino system is very bad with the ticket system ...one would think that money would be loaded onto your card..and like myself who was could unaware lost 60 euros cause i didnt print a ticket....and the casino couldn't even tell me who then took the ticket out of the machine ...I'm sure the casino staff are very aware of this over site and has collected many unclaimed tickets for them selfs...this ship is just about marketing on board to make me money off passsagers and less worried about the passengers enjoyment....the rule that all passangers sharing the all inclusive drinks package is a total indecation of this...my cabin partner was not a drinker so why do both need to make the purchase, I find that totaly unaceptable and gready of MSC to make more money... .other than that the ship itself is very good and the food is great.....and the lack of staff understandings English is not a good thing Read Less
5 Helpful Votes
Sail Date: April 2018
A Cruise trip is a dream come true for many of us, especially those from the Asian countries since they are not, exactly, economy. Apart from the cost of Cruise Trip, which can amount to $280 a day for a couple, you have to reach the ... Read More
A Cruise trip is a dream come true for many of us, especially those from the Asian countries since they are not, exactly, economy. Apart from the cost of Cruise Trip, which can amount to $280 a day for a couple, you have to reach the embarkation point of the Cruise on your own. Other costs include daily trips to shore for sightseeing as the ship docks on a new location every day. The total cost on a Mediterranean Cruise, for a couple, works out to: Cruise cost = $2000 (seven day trip) Cost of reaching the port of embarkation(France)= $ 1850 Daily trips to shore for sightseeing= $700 Taxi + last day shore stay = $ 150 Wifi + drinks on ship = $100 Tips on ship(compulsory) = $140 TOTAL about $ 5000 Cruise ships are floating cities offering you every kind of facility in the form of Drinks, Casinos, Stage Shows, Pools, Jacuzzis, Shopping and every other form of temptation imaginable. There is a bar at every corner with irresistible cocktails beckoning you to try them out. Our ship was huge, with a crew of 800, management claimed to be preparing almost 20,000 meals a day. The worst part is the food. The buffet halls are open 20 hours a day and every kind of fruits, salads, pizzas, breads, hundreds of type of dishes, sea food, puddings, cakes and anything else you can think of is on offer from around the globe. It is impossible not to give in to the temptation, however hard you may try. It is no brainer, therefore, that despite all precautions, all of us put on 2-3 Kg of weight within the first two days. All the food at buffet counters is on the house. Despite all these temptations, by day two we had realized that we needed the skills of a fox to survive in this jungle full of traps at every step and if I did not watch out I would be disembarking with none of my clothes fitting me. Obviously, some strategy was required to ensure one does not pay for unnecessary things and at the same time make full use of a host of facilities being offered in the package. So we worked out a routine to do all of above, and more, as follows: We got up at 6 AM, there being no arrangement for tea in the cabin, one was expected to go up to 14th floor buffet hall to get it, a prospect hard to follow early in the morning. So we brought two satchels of tea+ milk from the dining hall in the night, heated two cups of water in our room with a tiny rod that we always carry with us, and had a nice cuppa ready in a few minutes. (tea served in the entire western hemisphere is always lukewarm, perhaps they like it that way). Water bottles are available at €3, (even the first bottle in your room is charged), but you can always fill up the empty ones in the buffet hall. We got ready and headed for the gym located on top floor of the ship by 6.30 AM. Gym is located in the forward most portion of the ship and it gives a heady feeling watching the ship sail right from the front. Completed our cycling and treadmill routine by 7 AM and then we headed for the Jacuzzi hall located right outside, which opened at 7. At this time there are few people and these huge Jacuzzi pools, which can take up to 10 people each, at a wonderful temperature of 370C, were just what the doctor ordered. After half a hour in the Jacuzzi pools, we came out, fully charged, and headed for the Buffet Hall for a fresh fruit feast (Phalahar). Despite all temptations, refrain from eating anything else. Go back to your room for a bath and getting ready for the day’s excursion. Then head for the buffet hall again by 8.30 AM or thereabouts, depending on what time will your ship dock. Now is the time to enjoy your breakfast. Best take a round of the entire buffet hall before you choose, as there are 10-15 stations to choose from, and if you fill up from the first few ones, you will invariably regret it later on. Sadly, you will notice many of the travelers wasting a lot of food, but we don’t want to emulate that, do we? You would want to go for local sightseeing in whichever town the ship has docked. One way is to book an excursion organized by the ship. These have to be pre booked. These trips are expansive at around € 60 per person. They take you in buses and halt at one or two predetermined places only. The other way is to come out of the dock and look for a 4-6 seater taxi. This is a much better and cheaper option, if you are in a group. Sometimes you can’t walk out as the dock gate is far away or you are not allowed to walk. In such cases, the ship organizes ferry services to a convenient point (on payment, of course, at € 10-12 a pop). Then you can make use of Hop on-off buses available locally or again hire taxis to go around. Since you have to be back by around 4 PM, you will never get enough time for local sightseeing. The best option is to choose a couple of places to spend time on and take a drive through the rest (better to do your homework before starting on your cruise trip). After return to the ship, take a cup of tea at the buffet hall, take a shower and get ready by 7 PM and come over to the lobby bar for a drink(not cheap by our standards, a glass of beer costs around € 5+). Some of us, lucky ones, were provided with a coupon booklet which gave us a limited choice of free drinks. Do try some of the cocktails offered, they look enticing. The evening shows commence at 7.30 PM. They are performed by professionals and are a treat to watch. These shows finish by 8.15 PM and then you can come back to the Bar or go for Dinner. All the lobbies are full of stalls selling perfumes, watches and other knick knack imaginable. There is also a huge Casino on board, many times offering you free coupons to nudge you to get going. With nowhere else to go, it is not difficult to give in. All this can get pretty heady as all the décor around the lobbies is five star and beyond. This is especially true for those who have been exposed to such environment and luxury for the first time. For dinner you either go to the buffet hall or head for one of the fancy restaurants where you are pre allotted a seat for a sit down dinner at 9 PM. If you choose the fancy restaurant route, it will take more than an hour and a half before you can finish your dinner. Also, wine or water etc., will have to be paid for at these tables. Too bad if you don’t like the dish served to you. It is no brainer, therefore, that after the first day none of us went back to that table. I suspect that, except for some stuck up guys coming to dinner in formal clothes, striking business deals, no body went back there. Some days Captain of the ship, or his Deputy, must have been the only guy having his dinner there. Speaking of the Captain, we were invited to have our photograph taken with the captain, so we all decked up in formal clothes and landed up at the appointed place. I perceived that the Captain should feel honored to have his photograph taken with a person of my rank and standing, but that guy was even more stuck up than me and he hardly glanced at the guests and stood around looking at the sky with his female secretaries fussing over him. This looked somewhat akin to a coop full of hen, with a single bossy Cock. Imagine the temerity of these guys, they wanted me to pay for this photo! I rather thought it should have been the other way around. While on the ship, avoid the temptation to shop even if watches, perfumes etc. are available at a fake discount of 30%. Best time to socialize and make friends is over a drink around the pool after you return from the sightseeing or just before and after the stage shows. Be warned that there are huge queues everywhere, especially when you enter the ship or are leaving the ship in the morning. What is surprising is that there was always a big queue at the reception. You have to wait a long time to resolve a query or get to get a question answered. If it is deliberate, I couldn’t fathom the reason. They ask you to deposit € 250 at the beginning of the cruise on your card issued by them. This card is also used for exit or entry to the ship, our passports having been retained by them on arrival. All your expenses are done through this card and deducted from your deposit. Tips are also deducted every day at the rate of € 10 per person. Parting is always a painful process but the cruise organizers seem to have undergone special training to make it more so. We were to dock at 1 PM on the final day. They asked us to deposit our luggage by 11PM the previous night. This caused us immense discomfort. It is difficult to fathom the reasons for such a wise step. To top it all we were asked to assemble at 2.10 PM for disembarkation, we all reached the assembly point, waited till 3 PM and when nobody turned up, we all just walked out of the ship. It looked kind of weird. All in all you can have a fairly good time despite these minor hiccups. Language is a barrier on European tours, all announcements are made in, at least, four languages. Preferably, best to travel in a group, you don’t feel lost and it is cheaper as well. Read Less
2 Helpful Votes
Sail Date: March 2018
Overall I rate our experience as poor. Here are some details. The entertainment shows, we felt had too much opera singing, it felt like it only appealed to a niche audience and didn’t appeal to the larger group. I think people were ... Read More
Overall I rate our experience as poor. Here are some details. The entertainment shows, we felt had too much opera singing, it felt like it only appealed to a niche audience and didn’t appeal to the larger group. I think people were interested in seeing more flavorful acting, dancing and regular music from 50s, 60s or 70s, so we could sing along. We waited too long for waiter service, and throughout dinner he was continuously rude. Also the whole order of things seemed very disorganized, like an afterthought....extremely slow service. Also, sometimes people have custom requests, this seemed entirely impossible with your staff. Specifically when asking for salad or soup first, the wait staff seemed inflexible, and that made us feel more like a number and less like a valued customer. Then, when I tried to rent a movie in my room, more problems trying to stream it, unfortunately we were charged for movie that took two days to watch as it kept going off and the screen kept pixelating and freezing. We then went to the front desk to report about the movie problems. The desk staff refused to credit the fee, denying our problems, and also made us feel belittled...sayingthat we were the problem, insisting it played ok, almost accusing us of lying, which of course we would not. This made us feel uncomfortable and not happy or vacation like. Also we went for an off boat excursion, they took us out on a bus, but nobody was given any clear instructions on now to get back. How upsetting for the group of us. We soon realized, to our dismay that after the tour, we were stranded in a foreign country. A few us us decided to take a taxi to get back to the boat, at our own expense, which was terrible because it seemed appropriate the the bus would pick us up at the same place. The Who experience was full of stress, rudeness and disappointment. I hope you take this review to heart and improve your guest experience. Thanks for reading this. Read Less
Sail Date: February 2018
Holistic cruise. My first cruise. I discovered I am not a cruise person. Too many people for my taste. I can only handle Vegas for 2 days and this was like 10 days in Vegas with 2000 fellow vegans. As a solo traveler, I prefer more ... Read More
Holistic cruise. My first cruise. I discovered I am not a cruise person. Too many people for my taste. I can only handle Vegas for 2 days and this was like 10 days in Vegas with 2000 fellow vegans. As a solo traveler, I prefer more space. The Holistic program was amazing. Great speakers, yoga, Ship was nice, clean. Food good not great. Ship's personnel could be both very attentive and pleasant, and quite rude. Gilbert, cabin service excellent . I found a great waitress in Villa Rosa and just stuck with her. Before that I found myself avoiding the dining rooms due to slow impersonal service. The European crew were most often cold and harsh. One day I was yelled at 4 times for not following their strict procedures. (Too early for breakfast and social events, etc.) I guess I'm just a troublemaker. Interior cabin was fine. I booked 2 excursions through MSC (St. Thomas, Miami). They were good not great. I booked 2 others through Viator (St. Kitts, Barbados) and they were wild and crazy parties with sail and snorkel. Fun. Did not see much of the islands though. Embarkation was smooth. My bag was lost on the debarkation and the response by MSC for the last 3 three weeks was virtually nonexistent. 1 initial email and no response to my phone calls. Website worthless. Still no word. Definitely left a bad taste. Having said all this, I am considering the Holistic cruise again next year for the program if I can figure how to survive an 11 day cruise. Read Less
1 Helpful Vote
Sail Date: February 2018
This ship was chosen to host the 15th annual Holistic Holiday at Sea vegan cruise. I was looking forward to cruising with MSC and expected it to far surpass previous experiences on the Carnival ships. I was disappointed. The crew on the ... Read More
This ship was chosen to host the 15th annual Holistic Holiday at Sea vegan cruise. I was looking forward to cruising with MSC and expected it to far surpass previous experiences on the Carnival ships. I was disappointed. The crew on the MSC seems to like saying NO more than they say YES and I found them to be non-customer service oriented. Bar service was extremely slow and the dining room staff was flat out rude more than once. Even the pool staff had no problem telling me I was 2 minutes too late to get a dry towel one day. Really? The cabin was fine, as was our cabin steward. The beds are not that comfortable, barely more than cots with a thin pad, but it was vacation and it was fine. The ship itself is beautiful, no complaints. We had one problem with an excursion in Martinique and discovered the MSC excursion staff onboard to be inflexible in our request to cancel a similar excursion in an upcoming port. They need to make sure their excursion descriptions are accurate. When I disembarked, I swore I would never cruise MSC again. However, in retrospect, I would change that to a "maybe". One of the biggest differences I noticed was that there is no assigned dining table or section of dining room, so you don't have the same waiters for the entire cruise. What this means is that those waiters are not getting tips at the end of the cruise, and tipping is "strongly discouraged", therefore they have little incentive to provide a great experience for the guests. And it shows. I might go on another MSC cruise just because I know what to expect now. Other cruisers on this trip did have some comments on the service level as well, so I know it was not just our experience or perception. Read Less
8 Helpful Votes
Sail Date: February 2018
I have been on 35 cruises starting in the late 1970"s. I have been on a lot of ships and this one twice. The first time 3 years ago. It was the cruise from HELL. None of the staff spoke English for one. food was at Carnival level ... Read More
I have been on 35 cruises starting in the late 1970"s. I have been on a lot of ships and this one twice. The first time 3 years ago. It was the cruise from HELL. None of the staff spoke English for one. food was at Carnival level Garbage and the service- we never got any. Now I was told and read many things had changed on this ship over the last 3 years. This is the biggist line of bull. This time I traveled with 50 people, all have 15-25 cruises each. Their review--NEVER AGAIN.The service is so bad. My room was not made up for the first time until after 4 PM everyday. Don't ask for ice in your room-you'll never get it. Dinner, another joke. We had a table for 8, saw the waiter every 15 minutes. He brings the water and bread then he's gone for 15 minutes who knows where. Then he comes back and takes your order, then he's gone for 15 minutes-who knows where. You sit there waiting and waiting for your food. Then when it come there's enough for half of you.The Entertainment was some of the same shows 3 years ago, but they were better then than now. Same people on stage for all the shows. You want to meet people on the ship? forget it. Out of 4300 people on board I think 200 were Americans. So now you learn how to talk to yourself. Do yourself a favor take Royal Caribbean, Celebrity or Princes lines. I give this ship and line a 1/2, only because the ship floats. Read Less
1 Helpful Vote
Sail Date: February 2018
The Divina was distinctly European in its culture. We saw more Europeans than on any previous cruise we have been on. The “no video or picture” announcement prior to the shows was given in at least four languages, none of them english. ... Read More
The Divina was distinctly European in its culture. We saw more Europeans than on any previous cruise we have been on. The “no video or picture” announcement prior to the shows was given in at least four languages, none of them english. Some of my criticism may be due to the cultural differences. I believe that there is no such thing as a bad cruise. That said, some are better than others. As mentioned on previous posts, we got on board within an hour of arriving at pier G in Miami at noon. Note, our docs said pier F, ship was at E. No big deal as it’s hard to lose a cruise ship! The ship is as beautifully decorated as most cruise ships, including Swarovski crystal staircases in the main atrium. The bars and lounges were contemporarily decorated for the most part. Our standard balcony room was nice, and maintained perfectly by our attendant, Chonna. Wish we could have brought her home with us! One issue with the room, the shower area, at 2.5’x2.5’, was the smallest I can remember on any ship. The pool areas seemed smaller than usual, but that may have been due to the crowds. The only days seating was available after 9:00am were port days when most people were ashore. Lots of deck chair saving going on at sea. Thankfully, our balcony chairs were comfortable, and the wind and sun usually kind to us. As mentioned in other reviews, the staff in the dining room seemed unorganized on the first day, even apologizing for the slow service. The rest of our cruise they got it together and performed well. The food in the main dining room, the Black Crab, was average for mid-priced cruise lines. Some specifics: The prime rib, which most old cruisers know to get the night you see it on the menu, was good. The desserts ranged from wonderful to okay. We like to eat breakfast and lunch in the dining room when possible, so I had to try their shrimp and grits, a dish I look for everywhere. Their description was great, shrimp sautéed in savory bacon drippings, over cheese grits. What I got was one thumbnail chunk of shrimp, on top of a teaspoon of cheese, on top of runny plain grits. Later in the cruise, I ordered it again, asking for extra shrimp and extra cheese. I got four chunks of shrimp, and a whole tablespoon of cheese, on the same grits. Best shrimp and grits ever? The lo-country shrimp and grits at Ruby Tuesday. Yeah, that RT. Another favorite dish of mine is corn beef hash. Only saw it on the buffet and tried it twice. It was gruel. Best ever was at O’Sheehan’s pub on NCL. I figured that with the European culture the Muesli would be great. I make better at home. Beer and wine were included as part of our package. Note, this is only during meal times in the buffet and dining rooms, ie. it did not include the specialty pizzeria. No choice of beer or wine, only Heineken beer and three varietals of wine. The specialty pizza was good, so I call it a tie with Princess’ Alfredo’s pizzeria. The pizza on the buffet was fine. Okay, I’ve vented enough about the food, the shows helped make up for it. While the music was canned, the voices were not. They were great. I enjoy opera, and they gave us a good dose, maybe too much for some. The sets were amazing, but the best part was the dancers. I’ve never seen a troop of five girls and five guys work that hard, and they did it every night for ten days! There were parties in the clubs every night, though we’re not partiers. We were on board for Mardi Gras and Valentines days, but there was no mention of them that we saw. If you do party, take a white outfit for that night. We were also aboard at the start of the Olympics, and would have enjoyed seeing some on TV after a tiring day, but it was not available. Soccer was available, though. Yes, I know it’s important in Europe, but so are the Olympics. We enjoyed shore excursions in Aruba and Cartagena. I was surprised that ships had started visiting Cartagena, but it was a beautiful city, even though a civil war ended seventeen months earlier? Best souvenir? A bag of Columbian coffee. Smoothest coffee I’ve ever tasted. Due to the size of the ship, it had to dock at the cargo port in Freeport instead of downtown. To get downtown required $5 per person, each way. Fortunately, the locals had a fair sized shopping market at the dock. I enjoy meeting people, usually in the dining room, on cruises. It’s fun and you never know who you’ll meet. Fortunately, more Europeans speak english as a second language than Americans speak their languages. With one exception, all were polite. When I asked a nice Swiss man why they all liked MSC, he said language was one big reason. One day in the Le Serene pool area, which is misnamed, I saw a guy about my age at the hot tub with a Vietnam vet hat. I’m a Vietnam vet too, so I asked him about his experience. As it turns out he was in the battle of Ia Drang. That was the battle that provided the story for the movie “We were Soldiers”, with Mel Gibson. He said the movie pretty much nailed it. It’s not often one gets to talk with living history. Disembarking back in Miami was fine. We had time for breakfast in the dining room, but service was slow. If you’re in a hurry to leave, do the early walk off by 7:30am. Final note, US citizens had a separate line in the terminal at customs, which was much shorter. Read Less
1 Helpful Vote
Sail Date: February 2018
I've done six cruises, Royal caribian, Norwegian, Costa, and now MSC Divina. It was a 12 day cruise to the Panama Canal and Columbia including some islands. Overall the food was ok but not great in the dining room. Buffet was ... Read More
I've done six cruises, Royal caribian, Norwegian, Costa, and now MSC Divina. It was a 12 day cruise to the Panama Canal and Columbia including some islands. Overall the food was ok but not great in the dining room. Buffet was overwhelming. The shows were horrible, the only show I enjoyed was the Michael Jackson show. Two nights of opera that's a little too much. The Pirate show was boring. Two much Latin music, too repetitious. Not enough of a veriety of music. Some games were silly. Most of the entertaining crew spoke always Spanish. The international language is English. Speak English. I had I balcony room it was very nice. I only suggest a few more hangers in the closet, four per person are not enough to hang your cloth. I had to keep most of my dresses and pants in my suit case, no iron. Too American, should have an international flair. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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