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78 MSC Cruises MSC Divina Group and Theme Cruise Reviews

My wife and I have traveled throughout Europe, South America and the Caribbean and have experienced some of the finest cruises available throughout the world. The cruise we just completed was a tremendous disappointment. Here are our ... Read More
My wife and I have traveled throughout Europe, South America and the Caribbean and have experienced some of the finest cruises available throughout the world. The cruise we just completed was a tremendous disappointment. Here are our thoughts: * The ship itself was absolutely beautiful. Very nicely furnished, spacious room (we had a cabin with a balcony). But the flow was a nightmare. Like most cruises we've been on, it takes a good week to really get to know your way around. We left still feeling confused on how to get from one spot to another because of the stairway/elevator system. Some got you to some floors and not others. Only one deck (7) allowed you to traverse the entire deck. Others we chopped up and you had to know what stairway to take to get to another spot on another floor. * The food was mediocre at best. The dining room menus were very limited and the food was OK. Nothing spectacular. The buffet on the 14th deck was absolutely atrocious. The same thing day after day. And there was something really strange about how they wet out the food. e.g., At at the salad buffet they started out the with salad dressing, then the chopped up lettuce that always lacked the appearance of freshness, then the toppings followed. Huh? ^ They don't know how to move people. From the time we arrived until the time we left, the lines were terribly long. So expect long waits, especially upon arrival, the buffet lines and disembarkation. * I don't know about the other reviews and question the authenticity of them because we were not alone in our assessment of the cruise as we spoke with other people who were onboard with us. Read Less
Sail Date February 2020
We booked with Holistic Holidays at Sea for their annual vegan cruise. We were keen to see the speakers they were featuring. One of them we were looking forward to just didn't show up yet a substitute was provided. Regardless, we ... Read More
We booked with Holistic Holidays at Sea for their annual vegan cruise. We were keen to see the speakers they were featuring. One of them we were looking forward to just didn't show up yet a substitute was provided. Regardless, we were disappointed that Chef AJ didn't make it. The embarkation was a nightmare. At least an hour long wait in line to get thru the security scanners. Some of that time was time that no scanning was happening. We found out why after we passed the checkpoint and went upstairs to check in. There was another huge line and another hour wait to get to an agent. There was no place for anyone to sit if they had knee or back issues. Disembarkation went well until we got off the ship when we had transfers to the airport. The buses were not there yet. Another hour wait standing in the cold until the bus arrived. Once the bags were loaded and passengers boarded we got to the airport in a timely manner. Due to this being a theme cruise for vegans there were approximately 2,000 vegan passengers. They offered only a single seating in the Black Crab dining room. The lines to get in there was very long also. We decided to eat all our meals in the buffet. The food choices were varied with some repeats but the vegan options were often far too salty and/or too oily. There were big lines for the buffet (on the vegan side). By the time you got to your seat your food was cold. Our cabin was decent as was our room attendant (Percy). We had D9114 which was a balcony cabin. This cabin is a connecting cabin with D9112. We could easily here conversations in the next cabin thru the door. We could also see light from their cabin under the door. Because of the above things we didn't like we won't be booking another MSC cruise nor one with Holistic Holidays at Sea. Read Less
Sail Date February 2020
I was prepared to have not-so-good experience after reading reviews and because we had tight budget and it's impossible to return the tickets so I flight to Miami with heavy heart, especially when i was a planner for our family trip. ... Read More
I was prepared to have not-so-good experience after reading reviews and because we had tight budget and it's impossible to return the tickets so I flight to Miami with heavy heart, especially when i was a planner for our family trip. But luckily, the trip went smooth, we had so many good memories, the cruise experience was way beyond my expectation. First of all, I'm not experienced cruise traveller, this is my 2nd time. The first time was with Carnival Cruise. It was fun but the ship was soooo crowded and people were drunk from day to nights, It's forever to wait for table at restaurant, buffets are not better when people forget the definition of "line". 2nd time with MSC Divina, I think we're less clueless and well-prepared this time, so we can enjoy every moments on the cruise, adding the fact the staffs on cruise are well - organizing and friendly. I heard many ppl complain abt the cold-face busters and housekeepers, as a ppl working in service industry, I understand how hard those guys have to work, especially on cruise, roughly around 11 works/ 7 days a week can't make you smile and hospitalized all-the-time. But every time I pass by and say hello to them, they warmly say back to us. After all, machines still have bugs, people can't be perfect all the time. I wish ppl less being rude. Aside from ppl, experience with foods , shows , casino, and excursions are quite well. The shows are enough entertaining. Casino is small but we had lots of funs there so it's ok. Foods are the another thing that receive so many complains but I don't understand why. The kinds and tastes are way more than ok. Most of dishes in the buffet side are repetitive but they have " daily special" counters and we always find something we want. Fine-dine is also good, yes , the food is not gourmet, it looks "gourmet", but even it's not gourmet, it's still good-taste. Fine-dine menu changes everyday and fit the theme of destination, so we always have something new. We booked only 1 excursion because we do have some bookings by ourself before the trip and that only one total satisfied us, from their well- management to their choice of affiliate service. If anything would be improve, i wish the docking time is longer, we only have 5-8 hours at each destination. Maybe they have lots of negative comments about late arrival and long disembarking time so they shorten the docking time and lengthen the sailing time? Idk. We always arrive destination earlier than expected time. maybe we were so lucky. Read Less
Sail Date January 2020
I chose this cruise for the price. My husband and I cruise an average of once per month. This was our first time on a MSC ship. I can't believe the amount of reviewers who wrote to complain about the dumbest littlest things. Yes ... Read More
I chose this cruise for the price. My husband and I cruise an average of once per month. This was our first time on a MSC ship. I can't believe the amount of reviewers who wrote to complain about the dumbest littlest things. Yes the ship is crowded after all its sold out. Is it dangerously overcrowded, duh NO! Food- limited but cooked well and tasty. Great pizza! Cabin-Spacious could be cleaned better Entertainment- Theatre show very good. Entertainment staff Superb!!!! Lots of interaction with passengers, much better than Royal Caribbean. Very nice Cruise Director. Much to do around the ship, day and night to keep you busy. Destinations- Same as other lines. The cruise lines don't govern the islands they choose as destinations or Holidays. Yes, some will be nicer than others. Excursions-Book your own, cheaper. Check out the internet for other excursions. Step out of the box and explore. Give yourself ample time to get back to the boat. Ship appearance cleanliness - Excellent Private Island-Fun! Fun! Great Snorkeling As soon as vegetation kicks in, it's going to be a beauty. Parade was fun. Fire pits on beach were a very nice romantic touch. The lighthouse shows and Luna libre party were spectacular. Shop items were a little high but not out of the norm. The quality of the merchandise was very nice. Yes there were flies on the island by the. food area after all they were cooking hamburgers. How is the cruise line at fault for this? Should they have placed several staff members near the food area dedicated to swatting the flies? I have seen flies inside and outside the ship on various cruises. Come to think of it, I have seen flies in my backyard when I BBQ. Here's a simple solution cover your food. We are booked on their Transatlantic and Greek Cruises and looking forward to it. It's all about attitude. Don't sweat the small stuff. Life is too short! If you expect luxury at bargain prices, this is no the cruise for you. I for one am happy. to pay less and cruise more! P.S. If you are worried about getting sick and. that there won't be enough sanitizing gel, as a safety measure bring your own. Helpful tip bring a small can of lysol and spray your cabin down. Read Less
Sail Date January 2020
I am retired and an avid cruiser. I have cruised on most of the major lines. This was my first trip on MSC. I was attracted to it by the price and my desire to try something different. I had read a lot of really terrible reviews so I ... Read More
I am retired and an avid cruiser. I have cruised on most of the major lines. This was my first trip on MSC. I was attracted to it by the price and my desire to try something different. I had read a lot of really terrible reviews so I arrived at the ship with some hesitations. The load in was a headache. Long lines mostly in the sun. My mind is drawing mental pictures of a ship that looks like a 50's B movie. When we arrived on the ship, I found how wrong I was. I was surprised by the beauty and quality of the furnishings and decor. The Italian flavor of the vessel is everywhere and quite tastefully done. I particularly enjoyed the mosaics in the pool area. My second fear was that I would be spending 5 days eating tv dinners. So my first stop was at the buffet. There were not as many entrees as on some of the other cruise lines, but the choices were adequate and preparation and taste was on par with any ship I have been on. The pizza bar in particular was phenomenal. Ok so the ship is beautiful and the food is very good. I bet our stateroom is going to be the size of a closet. Wrong again. I had booked a room with a window. But when I arrived there, MSC had given us a free upgrade to a balcony. The room was spacious by cruise ship standards and nicely appointed. The bathroom even had glass shower doors. The staff was pleasant, maybe not overly so but I don't take a lot of pampering. The entertainment was a bit of a throwback to earlier times. Acrobats, aerialists, dancers and singers. It wasn't Royal Caribbean Broadway, but these performers were at the top of their game and their enthusiasm was obvious. The shows were lots of fun. (One caveat, the Cruise Director and Captain talk too much. You can arrive at the show 15 or 20 minutes late and still have time to be bored before the show starts.) Lest you think I see the world through rose colored glasses I will tell you service in the Dining Room is slow. Very slow. Plan on two hours for dinner. The Buffet is a good alternative for quicker food but will be crowded to the max. Here's a tip, if you don't mind a few steps, there are tables in the adjoining pool area with a lovely ocean view and less noise. Also the public restrooms are small for a ship of this size. You may find it easier to return to your stateroom especially if you are in a hurry. : ) The beaches at the private island are gorgeous. There is some coral so it is best to have water shoes. If you like to snorkel go along the rocks you will see some good size fish. Don't miss the laser light show of the lighthouse. It is a genuine stunner. The plants are recently planted and not what you would hope for in a tropical "paradise." If you have problems with flies near the food trucks. Cover your food with a plate and step away before you eat, or take a short walk back to the ship and eat there. So was it a perfect trip? No. Every cruise has its own little headaches. But to be honest I recently came off cruises on Royal Caribbean Symphony and Celebrity Edge that cost a lot more and delivered a lot less. Would I cruise with MSC again? I already have booked two more cruises with MSC. That should be recommendation enough. My advice to you: When Life Gives You Lemons, Make Lemonade, add Tequila. Call it a Margarita, and book another Cruise. Read Less
Sail Date January 2020
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have ... Read More
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have collectively informed my opinion of our MSC experience. MSC is NOT for the American market share rather, this European line is clearly after the sustainability of the European market share. American products by and large, do not charge a consistently high price for the cruise and then, charge clients for water while on board. Yes... MSC does this. Not even Costa does this. We paid over 3k for our cruise (similar and consistent to what we have paid for with other products like RCCL, Costa, Princess etc.) but while on board the MSC product we were charged for water.... we were amazed, perplexed and terribly disappointed. Its also important to note -what MSC USA sold us was not what we experienced onboard. When we pointed out the discrepancies on board we were told to take it up with MSC USA when we got home. We did, they did nothing to satisfy or settle our issue. We purchased the Fantastica experience, were told drink packages were included - then they somehow were not included. When we argued they were - we were told we had to buy a drink package which we did for our two children (non alcoholic package) and 1 adult alcoholic package. Only to get on board and be told we shouldn't have done that in fact it was included in our package and when we asked to have the initial prepaid packages we purchased refunded they said - sorry it wasn't included... The only thing which we felt was consistent was the inconsistency between what was sold and what we expected to what we actually experienced onboard. Other things we felt were important to note. The excursions - expensive but of little to no substance; again, representing to us an imbalance between what we paid for and what we actually experienced. We purchased several excursions through MSC - and quickly spent MORE TIME transiting to the excursions than we actually did enjoying the place we were visiting. This happend to us in both Arles France and Portofino. In Arles, we spent 3 hours on a bus to experience the town for only an hour. While in Portofino, same things - we paid a fortune to go to Portofino and spent three hours transiting there only to spend an hour IN Portofino... Very little value for money. Similarly, MSC twice docked at a port which they charged a fee to go from the Port facility to the town.... We were left shaking our heads and again, having the experience of other lines, this was an anomaly we felt was important to note for others who are considering this line. The ship itself was clean, comparatively clean to other lines and with cabins which were much larger than the typical stateroom found on other lines. That was about the only two bonuses on this line. Our experience of the ship was in one word -- exhausting. Terribly overcrowded and with clearly overwhelmed staff who continually treated us with discourtesy and disregard. The staff appeared as exhausted of the overcrowded conditions as we were. This was consistent from the bar staff to the dinning staff -- totally overwhelmed and continually discourteous and seemed exhausted..... The common centers on the ship were jammed daily elbow to elbow with people and loud music - wasn't a quiet spot on the ship to be found... ever. The smoking is an experience not commonly found with American products, on European lines - smoking is everywhere and something we found terribly intrusive and distasteful. Imagine placing the ONLY soft serve ice cream station for kids on the ship in the smoking section of the ship... kids actually have to endure cigarette smoke while waiting for their ice cream (which was eventually closed down due to being broken). This careless disregard for children - alone, made us not want to return to this product... ever. We have sailed many ships (19 cruises to date) and several of those other European products. First time we were ever on a ship and product we couldn't wait to leave... first time. The cost of this product comparatively is similar to other lines - RCCL, Princess Holland America - but what you get for your money is wholly inconsistent and as a result, we could not in good conscience recommend this product, especially for families. While MSC is trying desperately to break into the American marketshare, we believe this is going to be extremely difficult as people with experiences such as ours, share our impressions with others. This was an honest and unbiased account of our experience. We hope it is taken seriously so the product may be improved for others going forward. For us, we will not use or recommend this product in the future. Read Less
Sail Date June 2019
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was ... Read More
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was plentiful, we were hesitant because people's reviews had made it seem like there was too much pasta on the menus, we found the opposite, the food was very tasty and the selections was great, they still need to work out a few kinks, in the black crab restaurant ( where we were assigned ) we had to wait for our coffee to accompany our desserts, but it seems like every cruise line is cutting staff and you don't get quite the prompt service that we expect. The itinerary was wonderful too, going to shore and coming back into the ship was painless and we loved the fact that the ship stayed longer in ports than most cruises we have taken, that was nice surprised. Another pleasant surprise was the entertainment in the theater, we enjoyed all of the shows, they did an amazing job and would certainly would do another MSC Cruise. Read Less
Sail Date January 2019
We chose this cruise because a friend told us her husband found a good deal on a New Years Cruise. We have been on 29 cruises with another cruise line and thought it would be interesting and fun to try this line. If this had been our ... Read More
We chose this cruise because a friend told us her husband found a good deal on a New Years Cruise. We have been on 29 cruises with another cruise line and thought it would be interesting and fun to try this line. If this had been our very first cruise ever, we would never go on another one. Embarkation was easy and quick. Our room was comfortable with a large corner balcony. But that’s where the positive ends. We discovered we were right below the buffet on the deck directly above us and we had to endure loud noises 24/7. Impossible to fall asleep. A maintenance worker told us they are setting up and tearing down constantly for meals. If that noise wasn’t bad enough, there were adults and children running through the hallway laughing and loudly talking, often in the middle of the night. A lady a few doors over told us she heard all the same noises. There were probably 500-600 kids on this cruise and 90% of them were undisciplined, running wild all around the ship, screaming and screeching. Why not take kids on a Disney Cruise! Food in the restaurant was barely warm at best, more often cold when served. Lobster was chewy, filet was not truly a filet mignon, tough, not tender. Couldn’t cut even with a steak knife. The buffet was set up crazy - for instance hot dogs, hamburgers in one area and the buns in another area. Kids running in and out of the lines, felt like they would knock us over. The ship was supposed to be non smoking except in the cigar lounge and one side of the pool deck. Even the casino was supposed to be completely non smoking but we found it to be half and half smoking and non smoking. No one is supposed to smoke in their cabin or on their balcony but we observed people smoking cigarettes and cigars - one person observed throwing a cigar butt into the sea which is prohibited. Tried to report it at the reception area and was rudely told he was closing - go tell some else. Told our cabin steward and he said he reported it to the authorities however the smokers continued to use their balconies to smoke throughout the cruise. We didn’t participate in shore excursions as we have been to all the same ports on other occasions. The entertainment in the theater was mostly musicals and operas. No variety. We visited the Le Serine bar several times and once there were children sitting on all the bar stools. Bartender said he couldn’t do anything about it. The bosses should handle it but no one did. Disembarkation was fairly simple as we have Global Entry. We were very happy to get off the Divina, go to our hotel and get some sleep. Read Less
Sail Date December 2018
Well firstly the on board entertainment/activities was very poor from the last cruise I was on...the entertainment does not last long for people who don't do excursions...I got very bored on the ship...there is it enough music and ... Read More
Well firstly the on board entertainment/activities was very poor from the last cruise I was on...the entertainment does not last long for people who don't do excursions...I got very bored on the ship...there is it enough music and dancing at the pool area....some scheduledscheduled activities didnt even take place...the entertainmet staff is not engaging enough... The casino system is very bad with the ticket system ...one would think that money would be loaded onto your card..and like myself who was could unaware lost 60 euros cause i didnt print a ticket....and the casino couldn't even tell me who then took the ticket out of the machine ...I'm sure the casino staff are very aware of this over site and has collected many unclaimed tickets for them selfs...this ship is just about marketing on board to make me money off passsagers and less worried about the passengers enjoyment....the rule that all passangers sharing the all inclusive drinks package is a total indecation of this...my cabin partner was not a drinker so why do both need to make the purchase, I find that totaly unaceptable and gready of MSC to make more money... .other than that the ship itself is very good and the food is great.....and the lack of staff understandings English is not a good thing Read Less
Sail Date April 2018
A Cruise trip is a dream come true for many of us, especially those from the Asian countries since they are not, exactly, economy. Apart from the cost of Cruise Trip, which can amount to $280 a day for a couple, you have to reach the ... Read More
A Cruise trip is a dream come true for many of us, especially those from the Asian countries since they are not, exactly, economy. Apart from the cost of Cruise Trip, which can amount to $280 a day for a couple, you have to reach the embarkation point of the Cruise on your own. Other costs include daily trips to shore for sightseeing as the ship docks on a new location every day. The total cost on a Mediterranean Cruise, for a couple, works out to: Cruise cost = $2000 (seven day trip) Cost of reaching the port of embarkation(France)= $ 1850 Daily trips to shore for sightseeing= $700 Taxi + last day shore stay = $ 150 Wifi + drinks on ship = $100 Tips on ship(compulsory) = $140 TOTAL about $ 5000 Cruise ships are floating cities offering you every kind of facility in the form of Drinks, Casinos, Stage Shows, Pools, Jacuzzis, Shopping and every other form of temptation imaginable. There is a bar at every corner with irresistible cocktails beckoning you to try them out. Our ship was huge, with a crew of 800, management claimed to be preparing almost 20,000 meals a day. The worst part is the food. The buffet halls are open 20 hours a day and every kind of fruits, salads, pizzas, breads, hundreds of type of dishes, sea food, puddings, cakes and anything else you can think of is on offer from around the globe. It is impossible not to give in to the temptation, however hard you may try. It is no brainer, therefore, that despite all precautions, all of us put on 2-3 Kg of weight within the first two days. All the food at buffet counters is on the house. Despite all these temptations, by day two we had realized that we needed the skills of a fox to survive in this jungle full of traps at every step and if I did not watch out I would be disembarking with none of my clothes fitting me. Obviously, some strategy was required to ensure one does not pay for unnecessary things and at the same time make full use of a host of facilities being offered in the package. So we worked out a routine to do all of above, and more, as follows: We got up at 6 AM, there being no arrangement for tea in the cabin, one was expected to go up to 14th floor buffet hall to get it, a prospect hard to follow early in the morning. So we brought two satchels of tea+ milk from the dining hall in the night, heated two cups of water in our room with a tiny rod that we always carry with us, and had a nice cuppa ready in a few minutes. (tea served in the entire western hemisphere is always lukewarm, perhaps they like it that way). Water bottles are available at €3, (even the first bottle in your room is charged), but you can always fill up the empty ones in the buffet hall. We got ready and headed for the gym located on top floor of the ship by 6.30 AM. Gym is located in the forward most portion of the ship and it gives a heady feeling watching the ship sail right from the front. Completed our cycling and treadmill routine by 7 AM and then we headed for the Jacuzzi hall located right outside, which opened at 7. At this time there are few people and these huge Jacuzzi pools, which can take up to 10 people each, at a wonderful temperature of 370C, were just what the doctor ordered. After half a hour in the Jacuzzi pools, we came out, fully charged, and headed for the Buffet Hall for a fresh fruit feast (Phalahar). Despite all temptations, refrain from eating anything else. Go back to your room for a bath and getting ready for the day’s excursion. Then head for the buffet hall again by 8.30 AM or thereabouts, depending on what time will your ship dock. Now is the time to enjoy your breakfast. Best take a round of the entire buffet hall before you choose, as there are 10-15 stations to choose from, and if you fill up from the first few ones, you will invariably regret it later on. Sadly, you will notice many of the travelers wasting a lot of food, but we don’t want to emulate that, do we? You would want to go for local sightseeing in whichever town the ship has docked. One way is to book an excursion organized by the ship. These have to be pre booked. These trips are expansive at around € 60 per person. They take you in buses and halt at one or two predetermined places only. The other way is to come out of the dock and look for a 4-6 seater taxi. This is a much better and cheaper option, if you are in a group. Sometimes you can’t walk out as the dock gate is far away or you are not allowed to walk. In such cases, the ship organizes ferry services to a convenient point (on payment, of course, at € 10-12 a pop). Then you can make use of Hop on-off buses available locally or again hire taxis to go around. Since you have to be back by around 4 PM, you will never get enough time for local sightseeing. The best option is to choose a couple of places to spend time on and take a drive through the rest (better to do your homework before starting on your cruise trip). After return to the ship, take a cup of tea at the buffet hall, take a shower and get ready by 7 PM and come over to the lobby bar for a drink(not cheap by our standards, a glass of beer costs around € 5+). Some of us, lucky ones, were provided with a coupon booklet which gave us a limited choice of free drinks. Do try some of the cocktails offered, they look enticing. The evening shows commence at 7.30 PM. They are performed by professionals and are a treat to watch. These shows finish by 8.15 PM and then you can come back to the Bar or go for Dinner. All the lobbies are full of stalls selling perfumes, watches and other knick knack imaginable. There is also a huge Casino on board, many times offering you free coupons to nudge you to get going. With nowhere else to go, it is not difficult to give in. All this can get pretty heady as all the décor around the lobbies is five star and beyond. This is especially true for those who have been exposed to such environment and luxury for the first time. For dinner you either go to the buffet hall or head for one of the fancy restaurants where you are pre allotted a seat for a sit down dinner at 9 PM. If you choose the fancy restaurant route, it will take more than an hour and a half before you can finish your dinner. Also, wine or water etc., will have to be paid for at these tables. Too bad if you don’t like the dish served to you. It is no brainer, therefore, that after the first day none of us went back to that table. I suspect that, except for some stuck up guys coming to dinner in formal clothes, striking business deals, no body went back there. Some days Captain of the ship, or his Deputy, must have been the only guy having his dinner there. Speaking of the Captain, we were invited to have our photograph taken with the captain, so we all decked up in formal clothes and landed up at the appointed place. I perceived that the Captain should feel honored to have his photograph taken with a person of my rank and standing, but that guy was even more stuck up than me and he hardly glanced at the guests and stood around looking at the sky with his female secretaries fussing over him. This looked somewhat akin to a coop full of hen, with a single bossy Cock. Imagine the temerity of these guys, they wanted me to pay for this photo! I rather thought it should have been the other way around. While on the ship, avoid the temptation to shop even if watches, perfumes etc. are available at a fake discount of 30%. Best time to socialize and make friends is over a drink around the pool after you return from the sightseeing or just before and after the stage shows. Be warned that there are huge queues everywhere, especially when you enter the ship or are leaving the ship in the morning. What is surprising is that there was always a big queue at the reception. You have to wait a long time to resolve a query or get to get a question answered. If it is deliberate, I couldn’t fathom the reason. They ask you to deposit € 250 at the beginning of the cruise on your card issued by them. This card is also used for exit or entry to the ship, our passports having been retained by them on arrival. All your expenses are done through this card and deducted from your deposit. Tips are also deducted every day at the rate of € 10 per person. Parting is always a painful process but the cruise organizers seem to have undergone special training to make it more so. We were to dock at 1 PM on the final day. They asked us to deposit our luggage by 11PM the previous night. This caused us immense discomfort. It is difficult to fathom the reasons for such a wise step. To top it all we were asked to assemble at 2.10 PM for disembarkation, we all reached the assembly point, waited till 3 PM and when nobody turned up, we all just walked out of the ship. It looked kind of weird. All in all you can have a fairly good time despite these minor hiccups. Language is a barrier on European tours, all announcements are made in, at least, four languages. Preferably, best to travel in a group, you don’t feel lost and it is cheaper as well. Read Less
Sail Date April 2018
Overall I rate our experience as poor. Here are some details. The entertainment shows, we felt had too much opera singing, it felt like it only appealed to a niche audience and didn’t appeal to the larger group. I think people were ... Read More
Overall I rate our experience as poor. Here are some details. The entertainment shows, we felt had too much opera singing, it felt like it only appealed to a niche audience and didn’t appeal to the larger group. I think people were interested in seeing more flavorful acting, dancing and regular music from 50s, 60s or 70s, so we could sing along. We waited too long for waiter service, and throughout dinner he was continuously rude. Also the whole order of things seemed very disorganized, like an afterthought....extremely slow service. Also, sometimes people have custom requests, this seemed entirely impossible with your staff. Specifically when asking for salad or soup first, the wait staff seemed inflexible, and that made us feel more like a number and less like a valued customer. Then, when I tried to rent a movie in my room, more problems trying to stream it, unfortunately we were charged for movie that took two days to watch as it kept going off and the screen kept pixelating and freezing. We then went to the front desk to report about the movie problems. The desk staff refused to credit the fee, denying our problems, and also made us feel belittled...sayingthat we were the problem, insisting it played ok, almost accusing us of lying, which of course we would not. This made us feel uncomfortable and not happy or vacation like. Also we went for an off boat excursion, they took us out on a bus, but nobody was given any clear instructions on now to get back. How upsetting for the group of us. We soon realized, to our dismay that after the tour, we were stranded in a foreign country. A few us us decided to take a taxi to get back to the boat, at our own expense, which was terrible because it seemed appropriate the the bus would pick us up at the same place. The Who experience was full of stress, rudeness and disappointment. I hope you take this review to heart and improve your guest experience. Thanks for reading this. Read Less
Sail Date March 2018
Holistic cruise. My first cruise. I discovered I am not a cruise person. Too many people for my taste. I can only handle Vegas for 2 days and this was like 10 days in Vegas with 2000 fellow vegans. As a solo traveler, I prefer more ... Read More
Holistic cruise. My first cruise. I discovered I am not a cruise person. Too many people for my taste. I can only handle Vegas for 2 days and this was like 10 days in Vegas with 2000 fellow vegans. As a solo traveler, I prefer more space. The Holistic program was amazing. Great speakers, yoga, Ship was nice, clean. Food good not great. Ship's personnel could be both very attentive and pleasant, and quite rude. Gilbert, cabin service excellent . I found a great waitress in Villa Rosa and just stuck with her. Before that I found myself avoiding the dining rooms due to slow impersonal service. The European crew were most often cold and harsh. One day I was yelled at 4 times for not following their strict procedures. (Too early for breakfast and social events, etc.) I guess I'm just a troublemaker. Interior cabin was fine. I booked 2 excursions through MSC (St. Thomas, Miami). They were good not great. I booked 2 others through Viator (St. Kitts, Barbados) and they were wild and crazy parties with sail and snorkel. Fun. Did not see much of the islands though. Embarkation was smooth. My bag was lost on the debarkation and the response by MSC for the last 3 three weeks was virtually nonexistent. 1 initial email and no response to my phone calls. Website worthless. Still no word. Definitely left a bad taste. Having said all this, I am considering the Holistic cruise again next year for the program if I can figure how to survive an 11 day cruise. Read Less
Sail Date February 2018
This ship was chosen to host the 15th annual Holistic Holiday at Sea vegan cruise. I was looking forward to cruising with MSC and expected it to far surpass previous experiences on the Carnival ships. I was disappointed. The crew on the ... Read More
This ship was chosen to host the 15th annual Holistic Holiday at Sea vegan cruise. I was looking forward to cruising with MSC and expected it to far surpass previous experiences on the Carnival ships. I was disappointed. The crew on the MSC seems to like saying NO more than they say YES and I found them to be non-customer service oriented. Bar service was extremely slow and the dining room staff was flat out rude more than once. Even the pool staff had no problem telling me I was 2 minutes too late to get a dry towel one day. Really? The cabin was fine, as was our cabin steward. The beds are not that comfortable, barely more than cots with a thin pad, but it was vacation and it was fine. The ship itself is beautiful, no complaints. We had one problem with an excursion in Martinique and discovered the MSC excursion staff onboard to be inflexible in our request to cancel a similar excursion in an upcoming port. They need to make sure their excursion descriptions are accurate. When I disembarked, I swore I would never cruise MSC again. However, in retrospect, I would change that to a "maybe". One of the biggest differences I noticed was that there is no assigned dining table or section of dining room, so you don't have the same waiters for the entire cruise. What this means is that those waiters are not getting tips at the end of the cruise, and tipping is "strongly discouraged", therefore they have little incentive to provide a great experience for the guests. And it shows. I might go on another MSC cruise just because I know what to expect now. Other cruisers on this trip did have some comments on the service level as well, so I know it was not just our experience or perception. Read Less
Sail Date February 2018
The Divina was distinctly European in its culture. We saw more Europeans than on any previous cruise we have been on. The “no video or picture” announcement prior to the shows was given in at least four languages, none of them english. ... Read More
The Divina was distinctly European in its culture. We saw more Europeans than on any previous cruise we have been on. The “no video or picture” announcement prior to the shows was given in at least four languages, none of them english. Some of my criticism may be due to the cultural differences. I believe that there is no such thing as a bad cruise. That said, some are better than others. As mentioned on previous posts, we got on board within an hour of arriving at pier G in Miami at noon. Note, our docs said pier F, ship was at E. No big deal as it’s hard to lose a cruise ship! The ship is as beautifully decorated as most cruise ships, including Swarovski crystal staircases in the main atrium. The bars and lounges were contemporarily decorated for the most part. Our standard balcony room was nice, and maintained perfectly by our attendant, Chonna. Wish we could have brought her home with us! One issue with the room, the shower area, at 2.5’x2.5’, was the smallest I can remember on any ship. The pool areas seemed smaller than usual, but that may have been due to the crowds. The only days seating was available after 9:00am were port days when most people were ashore. Lots of deck chair saving going on at sea. Thankfully, our balcony chairs were comfortable, and the wind and sun usually kind to us. As mentioned in other reviews, the staff in the dining room seemed unorganized on the first day, even apologizing for the slow service. The rest of our cruise they got it together and performed well. The food in the main dining room, the Black Crab, was average for mid-priced cruise lines. Some specifics: The prime rib, which most old cruisers know to get the night you see it on the menu, was good. The desserts ranged from wonderful to okay. We like to eat breakfast and lunch in the dining room when possible, so I had to try their shrimp and grits, a dish I look for everywhere. Their description was great, shrimp sautéed in savory bacon drippings, over cheese grits. What I got was one thumbnail chunk of shrimp, on top of a teaspoon of cheese, on top of runny plain grits. Later in the cruise, I ordered it again, asking for extra shrimp and extra cheese. I got four chunks of shrimp, and a whole tablespoon of cheese, on the same grits. Best shrimp and grits ever? The lo-country shrimp and grits at Ruby Tuesday. Yeah, that RT. Another favorite dish of mine is corn beef hash. Only saw it on the buffet and tried it twice. It was gruel. Best ever was at O’Sheehan’s pub on NCL. I figured that with the European culture the Muesli would be great. I make better at home. Beer and wine were included as part of our package. Note, this is only during meal times in the buffet and dining rooms, ie. it did not include the specialty pizzeria. No choice of beer or wine, only Heineken beer and three varietals of wine. The specialty pizza was good, so I call it a tie with Princess’ Alfredo’s pizzeria. The pizza on the buffet was fine. Okay, I’ve vented enough about the food, the shows helped make up for it. While the music was canned, the voices were not. They were great. I enjoy opera, and they gave us a good dose, maybe too much for some. The sets were amazing, but the best part was the dancers. I’ve never seen a troop of five girls and five guys work that hard, and they did it every night for ten days! There were parties in the clubs every night, though we’re not partiers. We were on board for Mardi Gras and Valentines days, but there was no mention of them that we saw. If you do party, take a white outfit for that night. We were also aboard at the start of the Olympics, and would have enjoyed seeing some on TV after a tiring day, but it was not available. Soccer was available, though. Yes, I know it’s important in Europe, but so are the Olympics. We enjoyed shore excursions in Aruba and Cartagena. I was surprised that ships had started visiting Cartagena, but it was a beautiful city, even though a civil war ended seventeen months earlier? Best souvenir? A bag of Columbian coffee. Smoothest coffee I’ve ever tasted. Due to the size of the ship, it had to dock at the cargo port in Freeport instead of downtown. To get downtown required $5 per person, each way. Fortunately, the locals had a fair sized shopping market at the dock. I enjoy meeting people, usually in the dining room, on cruises. It’s fun and you never know who you’ll meet. Fortunately, more Europeans speak english as a second language than Americans speak their languages. With one exception, all were polite. When I asked a nice Swiss man why they all liked MSC, he said language was one big reason. One day in the Le Serene pool area, which is misnamed, I saw a guy about my age at the hot tub with a Vietnam vet hat. I’m a Vietnam vet too, so I asked him about his experience. As it turns out he was in the battle of Ia Drang. That was the battle that provided the story for the movie “We were Soldiers”, with Mel Gibson. He said the movie pretty much nailed it. It’s not often one gets to talk with living history. Disembarking back in Miami was fine. We had time for breakfast in the dining room, but service was slow. If you’re in a hurry to leave, do the early walk off by 7:30am. Final note, US citizens had a separate line in the terminal at customs, which was much shorter. Read Less
Sail Date February 2018
I have been on 35 cruises starting in the late 1970"s. I have been on a lot of ships and this one twice. The first time 3 years ago. It was the cruise from HELL. None of the staff spoke English for one. food was at Carnival level ... Read More
I have been on 35 cruises starting in the late 1970"s. I have been on a lot of ships and this one twice. The first time 3 years ago. It was the cruise from HELL. None of the staff spoke English for one. food was at Carnival level Garbage and the service- we never got any. Now I was told and read many things had changed on this ship over the last 3 years. This is the biggist line of bull. This time I traveled with 50 people, all have 15-25 cruises each. Their review--NEVER AGAIN.The service is so bad. My room was not made up for the first time until after 4 PM everyday. Don't ask for ice in your room-you'll never get it. Dinner, another joke. We had a table for 8, saw the waiter every 15 minutes. He brings the water and bread then he's gone for 15 minutes who knows where. Then he comes back and takes your order, then he's gone for 15 minutes-who knows where. You sit there waiting and waiting for your food. Then when it come there's enough for half of you.The Entertainment was some of the same shows 3 years ago, but they were better then than now. Same people on stage for all the shows. You want to meet people on the ship? forget it. Out of 4300 people on board I think 200 were Americans. So now you learn how to talk to yourself. Do yourself a favor take Royal Caribbean, Celebrity or Princes lines. I give this ship and line a 1/2, only because the ship floats. Read Less
Sail Date February 2018
I've done six cruises, Royal caribian, Norwegian, Costa, and now MSC Divina. It was a 12 day cruise to the Panama Canal and Columbia including some islands. Overall the food was ok but not great in the dining room. Buffet was ... Read More
I've done six cruises, Royal caribian, Norwegian, Costa, and now MSC Divina. It was a 12 day cruise to the Panama Canal and Columbia including some islands. Overall the food was ok but not great in the dining room. Buffet was overwhelming. The shows were horrible, the only show I enjoyed was the Michael Jackson show. Two nights of opera that's a little too much. The Pirate show was boring. Two much Latin music, too repetitious. Not enough of a veriety of music. Some games were silly. Most of the entertaining crew spoke always Spanish. The international language is English. Speak English. I had I balcony room it was very nice. I only suggest a few more hangers in the closet, four per person are not enough to hang your cloth. I had to keep most of my dresses and pants in my suit case, no iron. Too American, should have an international flair. Read Less
Sail Date February 2018
MSC has major staffing problems, with the few dedicated souls trying to maintain an image of quality. Food arrived in dinning room an hour and a quarter after ordering an often cold and mixed up at the table. Then there was a push toget ... Read More
MSC has major staffing problems, with the few dedicated souls trying to maintain an image of quality. Food arrived in dinning room an hour and a quarter after ordering an often cold and mixed up at the table. Then there was a push toget you out before next sitting. Coffee was never offered. The only decent coffee had to be bought and expensive.Meats were often inedible. Fish always an option.Drink packages prices were different from venue to venue and designed to push to more expensive bands. Reason for travel was the wonderful Jazz at sea program which MSC catered to well. The ship is in dire need of refit , cabins are full of worn stained furniture. Comments on sewage smells are accurate. No religious services were offered. Passenger management systems seemed efficient and polite. In the main staff were working hard but it was obvious management pushed for maximum profit not integrity of service. Read Less
Sail Date January 2018
This was a themed cruise and had never been on or even heard of MSC before booking this cruise. To begin with the check-in was different. We had to use a machine onboard the ship for our credit card rather than giving it at the embarkation ... Read More
This was a themed cruise and had never been on or even heard of MSC before booking this cruise. To begin with the check-in was different. We had to use a machine onboard the ship for our credit card rather than giving it at the embarkation counter. Not a lot of direction was given at anytime during the cruise and I wondered how first time cruisers would do. It was a little confusing at times and things might not have been smooth all the time, but the staff worked very hard to make our weightwatchers cruise the best. It was a different environment then we were use to with other cruise lines. We have been on Carnival and NCL prior to this. MSC was definitely Italian in its feel. Not bad just different. We didn't really get into the ships activities as we were fully emerged in the weightwatchers program. Not sure if we would do this cruise line without being associated with the WW agenda. We did love the thermal spa package and the drink coupons!! Read Less
Sail Date November 2017
My poor experiences began with the Voyager's Club matching program. Attempting to reach anyone regarding service was extremely difficult. The company created two Voyager Club accounts for me. One account at Silver Level and one at ... Read More
My poor experiences began with the Voyager's Club matching program. Attempting to reach anyone regarding service was extremely difficult. The company created two Voyager Club accounts for me. One account at Silver Level and one at Gold Level. The Gold Level was correct and the Silver incorrect. Both utilized the same email and should have been a clue to the issue. The office paired my cruise with the Silver Level. They explained they could not change it after the pairing. I exchanged multiple emails and phone calls and there was "zero" help in having the correct account paired. I was hung up on once. (The representative said that she had a bad connection.) I used the website and requested multiple call backs. I never received requested call backs. In fact, they even accused the error on me, at one point. The website is a complete joke at maneuverability. The embarkation process was the smoothest of any cruise that we'd been on. But that's pretty much where the service ends. When we received our Cruise Cards, it did not have the "All Inclusive Drink Package," that was part of our Aurea booking. We went to Guest Relations and the representative noted that we would have to provide verification. Luckily, I brought verification but had to go to the room and retrieve the verification. Upon presenting it, we were told they'd need to confirm with the home office. I asked how long that would take. They did not know. I asked if I could receive a call that evening (first day of the cruise) and was assured that I could. That evening, we received a flyer that we'd "missed" muster. In fact, we made muster and I even had photos. So I called about the poorly worded letter that was addressed and left in our cabin. The attendant said just ignore it and did not apologize. I then asked about the new cruise cards. The representative said that I would have to come down to Guest Services. I explained that I just wanted a yes or a no. She said it had been resolved. I noted that I would be down the following day. Again, no apology for the Cruise Line's error. I must say that the lady that created our new tags did an amazing job in trying to correct for the lousy experiences that we'd previously had. She needs to train the rest of the Guest Services Staff. The food, on board, was the worst that I'd seen on any cruise line. It was bland and generally no flavor or bad flavor. There were usually only one chicken selection. My partner can't eat red meat and was limited to few things on the selection. Every day the breakfast selection was the same. It did not change in selections even once. I still can't figure out how fried vegetables ends up in the "healthy food" section. Cold items were normally warm and warm items were cold in the center. The buffet layout was a disaster. Guests did not use hand sanitizing stations. No one made them do it. Guests picked up food with their bare hands. Some took bites and put it back on the buffet. Some put spoons up to their nose and then replaced them in the serving platters. It was just poorly attended and monitored. In fact, people pushed and shoved and made the experience horrible. One evening, someone knocked a hot dog from my hand and it flew across the floor. It's like the guests had never seen food before. I started to clean the mess and a floor attendant came up to clean up. She was amazingly sweet. I apologized and she assured me it was not a problem. She then went to the front of the buffet and picked up a couple mustard packets that had fallen. That was spectacular service and was the best customer service experience that we'd had. I swear, you should have this young lady teach all the rest of the staff about customer service. Bar service was incredibly slow. 10 to 15 minutes to receive a drink. Bar tenders used the same shot glasses to mix different drinks. I never saw anything being washed or cleaned. The quickest service was at the back bar and that was still slow. The entertainment was from bizarre to great. I can't figure out why the Freddie Mercury tribute had opera singers and an aerialist. None of the voices had the power to represent Freddie's power. This show should have rocked but it was almost sleep inducing. In turn, the Michael Jackson tribute was amazing. Even though it was largely lip synched. It was awesome. The rest of the entertainment and the performers in the atrium were great. The itinerary listed above is wrong. It's reasonable that you changed venues because of the destruction in the Eastern Caribbean. What is not acceptable is that you made a stop on and in Jamaica. I was part of a group of 300+ gay guests. And the cruise line thought it was appropriate to stop at an island that is so adversarial to anyone that this LGBT? How does that even happen? You took a ship that contained many gay people to an island where Homosexuality is still illegal. This was a fail in planning and execution. Something out of your control was the rudeness of the majority of the guests on board. I think calling them rude is giving them the benefit of the doubt as many were simply nasty. It was so bad that we preferred to walk the cabin decks as opposed to level 14 as it limited contact with people pushing and shoving and being horrible to each other. To add insult to injury, people using strollers made tight spaces even worse and not one apologized for taking up so much room and space. I would like to point out, it was rather inappropriate for crew members to assume that our group was responsible for indecency in the steam room. Your staff learned that the perpetrators had nothing to do with our group. Shame on you for making assumptions. Our cabin attendant was very nice and attentive. There was nothing extra or unexpected but he did a good job keeping the cabin clean. I still don't know why it was so difficult to have wash rags in the cabin. Apparently, it's a European thing. All in all, I can't see recommending MSC to anyone. As someone who has been on many cruises, this left a bad impression on me and on many of the others. I would recommend that your company start with basic customer service classes. Just start at the basic level. Then move on to food safety and preparation. That is the least that we should expect from a cruise. I wish you luck, but I don't think we'll ever be on another MSC ship. Read Less
Sail Date October 2017
went with a lgbt bear group on this cruise the value was ok. the ship was ok but customer service was absolutely horrible. At one time the customer service rep. told me that I had no idea what I was talking about ... Read More
went with a lgbt bear group on this cruise the value was ok. the ship was ok but customer service was absolutely horrible. At one time the customer service rep. told me that I had no idea what I was talking about they I had never been on a cruise, I explained I have been on more than 10 cruise. They called me a liar, they did nothing at all to assist, the food was that same every day for the entire cruise seems like they would just reuse what ever did not go the day before no choices of meal lunch you can have pizza or a burger nothing else. In the evening time the buffet was never stocked had to wait in line for food MSC DIVINA was by far my worse experience every on any cruise and I have personally traveled on 3 other cruise lines Take my word on this!!!! STAY CLEAR OF THIS CRUISE LINE Read Less
Sail Date October 2017
I only went on this cruise as part of a Singles Meetup group with 94 passengers going. Went to the Special Needs counter in the embarkation area of the terminal at the Port of Miami. Submitted my forms and received my ID card. Was never ... Read More
I only went on this cruise as part of a Singles Meetup group with 94 passengers going. Went to the Special Needs counter in the embarkation area of the terminal at the Port of Miami. Submitted my forms and received my ID card. Was never told to go to the Reception Desk on Deck 5 on board to insert my ID card into a card reader to give them my credit card details. I did not find this out until the end of the cruise when I got my invoice under my cabin door on disembarkation morning showing a cash payment due! This is the first I have ever heard of this procedure from MSC. All my other cruises asked for my credit card details at the embarkation counter before heading onto the ship. I immediately go check out my cabin on Deck 13. First impression was "Wow, this is a small cabin with a small balcony!" The cabin was only 148 square feet, which is quite small for a balcony cabin. The balcony was like 3 X 6! Good thing I booked this cabin as a single occupancy cabin at the 180% rate, because there is no way that two people could stay comfortably in this size cabin. I took up all the drawers. The drawers were so tiny that I had to roll my folded shirts up in order to get them in there! I then proceeded to the buffet on Deck 14. I put several entrees onto my plate. Tried one entree and it was practically cold. Tried the second one and that was cold, too. Must have tried at least six different entrees and they were all cold. Did not get my checked luggage into my cabin until 5:30pm for a 7:00pm sailing time when I boarded the ship at 1:45pm. Went to the Pantheon Theater first, then the second seating dinner with my Meetup group. Upon returning to my cabin that night my sheets were not turned down! Since I had paid the single occupancy rate at 180%, I got a $50.00 shipboard credit, but only 12 drink vouchers, since I had the Fantastica category cabin. I complained to the Reception Desk on the second day that I should have received 24 drink vouchers and not 12 because I had paid the single occupancy rate at 180%, which is like paying for two people. The lady said I paid for one person and would not give me the other 12 drink vouchers, even though she could see in the system that I got a $50.00 shipboard credit per cabin based on two paying passengers. I had also complained that my sheets were not turned down the first night and that I did see my cabin steward the following morning and that he was so overwhelmed and was sorry about it. I did not see either a water boy or a bus boy for our table in the main dining room. I had to ask for refills of water several times throughout the night. I asked for ice for my water and was given a soup bowl full of ice for the table. Everything was served lukewarm and tasted bland and dry. One night I ordered steak to be cooked medium. It came well done. Sent it back and it came in rare the second and third times. The fourth time it came medium! The bread rolls were soft, no hard crust and nothing impressive and the same rolls for seven nights. Every day at the buffet the food was served cold. Even a whole veal roast that just came out of the oven was cold and I asked the carver why and he checked the oven and said the temperature was turned off. Most of the desserts were the same every day during the cruise. All five whirlpools on the ship were not 37C or 98 degrees F! It was lukewarm and the pool attendant said it was because of the wind. Seriously? One side of the casino was for smoking and also one side of the Garden Pool on Deck 15 was for smoking as well. I found out from the Reception Desk that 50% of the passengers on this cruise were Americans and the other 50% came from 57 different countries. There were also about 300 children on board this Halloween cruise. I guess the parents took these children out of school to go on this cruise. The dining room menus were in multiple languages. The elevators had no directories posted inside to show where the different public rooms were and on which deck it was located on. The only good things that I could say about this ship was that the Divina was a beautiful ship and also that the shows in the Pantheon Theater were great. They were full production style shows every night with talented singers and dancers. However, there were some Italian songs sung opera style. There were no special effects during these shows and no real "wow" factor like the way Royal Caribbean puts on a show. Overall, this is really a European cruise line that does not really cater to the American market. None of the cruise staff really went out of their way to please and pamper their passengers. If you are looking for gourmet food, not "diner quality" food and exceptional service, go with either Princess or Celebrity Cruises. Read Less
Sail Date October 2017
My significant other and I went on the Divina last week for 7 days with a large group. I have been cruising for years and have been on many different lines as has he. The ship is beautiful inside and our cabin was an aft balcony ... Read More
My significant other and I went on the Divina last week for 7 days with a large group. I have been cruising for years and have been on many different lines as has he. The ship is beautiful inside and our cabin was an aft balcony stateroom - the balcony was at least double the size of the regular balcony cabins - and the room was a very decent and comfortable size. - no complaints about that - the shows were great and the dancers, singers and acrobats were wonderful - some of the best performances I have seen. Piano Bar smelled from smoke from the Casino - many of us could not stay in the casino due to how smokey it was - it was awful. That being said, the service and the food need improvement. The cabin steward was just ok for the first part of the trip - he got better as time went on - the diningroom staff needed more help as the waiters did not have busboys the first few days and it took forever to get dinner served - it took so long that most people at first seating missed the first show which was the only one that night - it took over 2 hours for dinner. The last couple of days it was a bit better but still took forever. The food was hit and miss - overcooked often, under seasoned, and not hot when it should have been. The buffet had an ok selection but food was often cold - do not go on this ship for the food - no lobster either - shrimp cocktail has an up charge - The non-Americans were treated better than the Americans - they need to work on this if they want to keep sailing from Miami - this was a big problem - Might consider going again but not soon - going back to RCL instead - they know how to treat you Read Less
Sail Date October 2017
I loved everything about the cruise with the exception of the announcements repeated in six different languages and most of the songs in the shows were in Italian. Another issue I had was the pool towels were in the room and I missed out ... Read More
I loved everything about the cruise with the exception of the announcements repeated in six different languages and most of the songs in the shows were in Italian. Another issue I had was the pool towels were in the room and I missed out going into the pool/hot tubs because I didn’t want to go back to the room just to get a towel. Yet another issue that was VERY strange was that they didn’t “link” your credit card to your ship pass and you had to go to the Cruise Card Activation Points to register your credit card. The embarkation was very smooth and didn’t take long once they let you into the building – we (myself and my sister) got to the pier early because the shuttle from our hotel only had one ride to the pier at 8:30 am. Once you were on the ship you were able to hit the buffet and walk around the ship. The food was exceptional – especially the pizza! I didn’t hear any announcements when our cabin was ready and only found the room was ready when I gave up pulling my carry-on luggage and I went to the storage area that holds the items until your room is ready – the attendant said I should go check my room to see if it was ready and it was ready. We were very fortunate to be seated at a 6 person table near the window – 2 of the group didn’t show up at the dinner all week. Unfortunately the table next to us had 7 people and when I asked if 2 of the 7 could sit with us I was told they have to keep the seats open in case the people assigned showed up for the early dinner. I think it was a bad situation on both the cruise line and the couple to leave those 2 seats unused when the other table was so full. Our wait staff was very entertaining. Our tablemates, Jane and Ruben, were exceptional to dine with all week. The ship is so beautiful and different from the other cruise lines I’ve been on. I loved the shiny crystal look on the stairs. We had a balcony stateroom that was amazing and the room steward kept the room very clean. We had a change in our Itinerary due to Hurricane Irma and we did the following excursions: Negril Beach Experience & Rick’s Café Cliff divers in Montego Bay, Jamaica; Reef & Wreck Snorkel in Grand Cayman, West Indies; Catamaran Sail & Snorkel in Costa Maya, Mexico. Negril Beach Experience & Rick’s Café Cliff divers in Montego Bay, Jamaica – This was a very long bus ride to Negril Beach – the beach was so full of seaweed that we didn’t go near the water. We went to the Margaretville restaurant for lunch – food was good but the portion was very small and I was still hungry. Next was Rich’s Café to watch the divers – this was a waste as the wait for the person to go on the high dive was very long! Of course we had to make a stop in a souvenir shop for twenty minutes – again a waste of time! We got stuck in so much traffic that we got back to the boat 30 minutes late. There wasn’t any time to go to the Diamond Exchange for me to get my charm for the charm bracelet. Reef & Wreck Snorkel in Grand Cayman, West Indies – this was a great snorkel trip JC and Diana were very informative about the sites that we were going to snorkel at. I loved seeing the sunken Coast Guard boat and visiting the Cheeseburger site. Catamaran Sail & Snorkel in Costa Maya, Mexico – This was one of the best snorkel trips I’ve been on – Michele was my group leader and she used my underwater camera to take awesome video and pictures. My sister went with the beginner’s group and said she loved her guide (can’t remember his name) and she stayed in the water for whole time – she usually only lasts about a couple of minutes before she doesn’t like the mask. We purchased the Thermal Cruise Pass for the week and loved going into the sauna and steam room – sure wished there was a hot tub in this Adults Only area. The shows were very nice with the exception of songs in Italian. We also did Bingo two times and had fun with the Bingo boys (every time a B number was called the Bingo boys came and did something funny). We also took the dance lesson to learn to dance to Thriller at the Halloween party – this was awesome and I had so much fun doing this dance. We also attended the Captain’s Welcome Back party as my sister had already taken this cruise in March of this year. Of course we attended the Cruise Critic’s party and it was the most impression party I’ve been on (I’ve done both NCL and RCL) – they had drinks, appetizers, a fabulous cake and I received a beautiful photo of the party. Getting off the ship was not as easy as getting on because we weren’t told where to get our RED 2 luggage – we stopped at the first conveyor belt and only saw purple tags and thought it was strange. Then somebody said that the RED 2 luggage was way down the end. In the meantime the line was very long to get through customs and we couldn’t find a porter to help us with our luggage. MSC needs to have more porters! Overall, I think MSC did a great job and would go back on a MSC cruise in the future! Read Less
Sail Date October 2017
Group I went with choose this cruise line. The ship was beautiful and the shows were great, however the service was poor and the food was bland, cold, and with little variety. At dinner they closed over half of the buffet. In the dinning ... Read More
Group I went with choose this cruise line. The ship was beautiful and the shows were great, however the service was poor and the food was bland, cold, and with little variety. At dinner they closed over half of the buffet. In the dinning room they were very inconsistent; butter and splenda not always available, service was very slow, bar service slow or not at all. The pizza was good however. The Meet and Mingle was very good with drinks and food and a picture. They nickel and dime you all cruise long. Tiny scoop of gelato for $4, paper drink coupons for non premium drinks, fee for use of the steam room/sauna, etc. MSC's web site is horrible, it freezes and fails to load. Its hard to navigate. Phone support is not very helpful and they are stressed out. The bar service around the ship needs training. Drinks made differently at each bar, some use larger glasses and different ingredients. I watched one guy order a beer with a lime and it took 10 minutes for him to get his beer and another 10 minutes to get his lime, he had to ask several times. The staff is obviously trained to tell customers we are out of stock instead of keeping supplies full or taking the time to get them. Overall I will not cruise with MSC again. Read Less
Sail Date October 2017
We accompanied our friends on our first cruise ever and their first MSC cruise. We were impressed with the awesomeness of the ship, however we were let down by the food selection. We realize that this was an Italian themed ship, a little ... Read More
We accompanied our friends on our first cruise ever and their first MSC cruise. We were impressed with the awesomeness of the ship, however we were let down by the food selection. We realize that this was an Italian themed ship, a little more variety of food selection would have made this an outstanding cruise. Too much concentration on Mediterranian and Italian cuisine was a let down. Perhaps introduction of Chinese, Oriental and American themes would have enhanced the menu to accommodate other than European passengers since there were many non-European members aboard as well. The Pizza menu was the best part of the buffet. The bar drinks lacked authentic mixes. The Margaritas were undrinkable due to the bitter taste. The Black Crab Resturant lacked variety of food. Another problem I incurred was the lack of conversion cables to convert 220V to 110V for my scooter. Only available three pronged 110V outlets were on the vanity in the room. There was ONE conversion cable on the ship and it was BROKEN! Better quality control of available accessories is an absolute requirement. A sundries kiosk would also provide items that may have been over-looked by passengers. Read Less
Sail Date October 2017
MSC Divina Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness & Recreation 4.0 N/A
Family 4.0 3.7
Shore Excursions 4.0 N/A
Enrichment Activities 1.0 N/A
Service 4.0 3.6
Value for Money 4.0 N/A

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