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24 MSC Cruises MSC Divina Gay & Lesbian Cruise Reviews

This was our first cruise ever - what an amazing experience! Checking-in in Miami was very smooth and took little time. We could board at around 2.30 pm. Our cabin (13082) was situated on the 13th deck and was more spacious than we ... Read More
This was our first cruise ever - what an amazing experience! Checking-in in Miami was very smooth and took little time. We could board at around 2.30 pm. Our cabin (13082) was situated on the 13th deck and was more spacious than we could imagine with enough storage/drawers for a seven night cruise. Our room attendant Theo was very attentive and our cabin was cleaned minimum twice a day (with daily evening turndown where they close the curtains and leave the brochure of next days' activities on your pillow). Dining was overall very good. We were seated in the "Black Crab" restaurant (second dinner seating) - we found this place very busy, but the food was good, nothing special. As we liked to be more cosy sometimes, we went to the buffet restaurant on two nights and enjoyed our meals over there with a bottle of wine. We tested quite some bars (as we had purchased prepaid drink vouchers) and they were all very good. Cocktails were nicely made and tasted delicious! We went 4 times to the Pantheon Theatre and we loved the Michael Jackson show the most, anyway this kind of entertainment was very much appreciated. Nice selection of shops onboard. The ports we did were amazing (Ocho Rios, Cayman, Cozumel and Nassau!) - we did some snorkeling, a jeep safari,etc. We did not book through MSC, but did everything ourselves (via Viator and so on). We will choose again for MSC in the future! Read Less
Sail Date September 2016
The MSC Divina was a wonderful experience! It is about time that a competing company presented some Meditteranian class to the Caribbean with impecable Italian service. Other cruise lines should take note of this product. Embarcation was ... Read More
The MSC Divina was a wonderful experience! It is about time that a competing company presented some Meditteranian class to the Caribbean with impecable Italian service. Other cruise lines should take note of this product. Embarcation was delayed, more than usual, due to a previous charter that demanded the attention of US Customs. Apparently, they over-indulged and did not want to get off the ship! If you are in the Yacht Club, you have to be on the lookout for a little white tent on the pier. There, you are met by a Butler, bypass the line, and are excorted to a VIP Lounge, wherre you are checked in. From the moment we got out of the taxi, to the moment we arrived in our cabin, we were escorted all the way, The baggage arrived within the hour. One thing I particularily liked about the Devina was that it pitched and rolled like a real ship; not so much as to bother anyone, but enough to make you feel you were at sea. The ship itself is a work of art. Check out the crystal stair cases. For Yacht Club Members, the dedicated lounge, right over the bridge, gives fantastic views and unparralled sevice. We don't cruise the Caribbean for its ports of call, necessarily, but one thing I would recommend is going to "Airport Beach" to watch the famoous activity of jetblast and tourists in St. Martin. Puerto Rico was a bit of a bust for us, and we didn't get off the ship, as we had been there before. The last call was Grand Turk. A word of advice here, as I was told that Carnival owns the dock, and if you hadn't previously booked a shore excursion there, you would be denied at the pier, as the vendors only took cruise cards, We wanted to do a Segway tour, but it was sold out and they would not sell us one ashore. Instead, we went to Margarittaville again and watched the fun. This itinerarey had 3 sea days, which I really enjoyed. Last but not least was the high quality and variety of the entertainment in the main theatre. It was abave and beyond that which was expected. The staff were all excellent and did everything and anything they could do to make us feel welcome and satisfied. I highly recommend the MSC Divina. Give it a try and you will not be disappointed. Happy cruising, Carl Read Less
Sail Date February 2015
The Divina is gorgeous! The unbelievable Swarovski Crystal stairways, the beautiful Gaudi-esque indoor salt-water swimming pool, the serene and expansive spa, the stylish and clever auditorium, and the only infinity pool at sea...all were ... Read More
The Divina is gorgeous! The unbelievable Swarovski Crystal stairways, the beautiful Gaudi-esque indoor salt-water swimming pool, the serene and expansive spa, the stylish and clever auditorium, and the only infinity pool at sea...all were part of the wonderful Divina's allure. I have been on 12 cruises in the past 3 years, (Celebrity, Princess, NCL and Royal Caribbean), and can honestly say that MSC outshone them all. Especially noteworthy is the entertainment: the evening featured performances are unbelievable! The Michael Jackson, Moulin Rouge, Pirates of the Caribbean and Frank Sinatra theme shows were better than many in Las Vegas, and the special performance of a condensed La Traviata was wonderful! Also, the Golden Lounge had the terrific duo of Shepard and Green, which drew a large crowd of dancers and patrons each night. There was always Jazz in the aft lounge, and another fun duo in the Luna...all lounges had music all evening, every evening. Also of note is the delicious selection of 5 different pizzas, available every lunch and dinner in the buffet. The food overall was very good, and I recommend having the sit-down lunch in the Black Crab dining room. Dinners were all good in the Villa Rossi dining room, especially the fruit soups and Caesar salad appetizers. Don't miss the last night's lobster tail entree with Baked Alaska dessert...delicioso! Service was always prompt and friendly, and our cabin steward was very efficient. The pool/loungers are busy but never packed, and I really enjoyed the spa's Relax room, sauna and steam package. This is a wonderful ship, with lovely Italian touches. I highly recommend it, and plan to cruise on the Divina again and again! Read Less
Sail Date October 2014
After reading so many reviews both positive and negative, I decided I should share my experiences on my recent MSC Divina cruise. First about me; I am a 54 year old now single man from Ohio. After a somewhat recent ending of a six year ... Read More
After reading so many reviews both positive and negative, I decided I should share my experiences on my recent MSC Divina cruise. First about me; I am a 54 year old now single man from Ohio. After a somewhat recent ending of a six year relationship and enduring a tough winter, a friend of mine told me about the Divina and when he was going. I chose to sign up and used the idea of a cruise to help me get through the winter. On this cruise I was traveling on my own, but knew that my friend would be aboard the Divina along with several fun people from the Cruise Critic Message Board. Arrival at the Port of Miami: I arrived to the port at approximately 11:00 am. I made it through multiple security checks and walked into a large hall loud hall. (Wearing hearing aids, the noise was too much for me.) I walked into a line with little waiting approached the agent and started to check in. When the gate agent asked for my medical form in which I did not know what she was talking about. She was able to supply one and it was completed along with the rest of the check in process. When I asked about boarding groups, she told me that I should have a number handed to me at the beginning of the line. At that point it became apparent to me that I had not been approached as I should have been by a staff member handing out both the medical form and boarding group numbers. I found the right staff person, got my boarding card and everything was remedied easily. I guess this was just a hazard of travelling solo. Boarding the ship was a snap. Once on board, the ship was gorgeous. I immediately went to the Buffet and had a nice quiet lunch. As other reviewers have pointed out, the further back you go in the buffet, the quieter is it. I chose to sit near the aft, where there were large picture windows allowing for a view of the Miami Skyline. The food was quite tasty and there was a wonderful selection of both healthy and decadent selections at the buffet throughout the week. There were lots of public spaces in which to congregate, in fact most of Deck 7 is club after club after club. Probably my favorite place was the Garden Bar. The Garden Bar is outside and tucked away on the aft near the infinity pool. It was much quieter and much more relaxed than the other two pools. Our CC Roll Call had an informal gathering at the Garden Bar and it very quickly became our meet up area throughout the cruise. I must say that our CC Meet and Mingle was quite well attended there were dozens of members there. I guess there was so much traffic on our roll call, it caught MSC’s attention. In fact, Ken Muscat MSC’s Senior VP of Sales and Marketing attended our Meet and Mingle. He was a very nice man and took copious notes from our suggestions as well as our complements. I was travelling alone and chose to book and inside cabin on Deck 8. The cabin was small, but for one person it was just the right size. Storage was ample for one person, but with two formal nights, I could see how the storage space could be just a bit tight. The storage area had three cabinet doors, two which opened to a closet and one which opened to a shelf, the safe and several drawers. There were also two night stands, each with a drawer. The cabin had a desk with an upholstered cube to sit on with two shallow drawers, one which held a blow dryer. Additionally, there was a mini bar and a flat screen TV perched upon the mini bar. The bathroom was ample and had wonderful glass like doors which folded in allowing for the bath to feel even more spacious. The shower, once the doors were pulled out, made for a roomy shower. One interesting thing happened to my cabin while on the cruise; my cabin steward moved my beds apart to turn them into twin beds. The “renovation” of my cabin came as a surprise when I walked back in that evening. Seeing as the central space of the cabin made things seem roomier, I decided to try it for a day or two. After the second night, I saw my steward and ask him why he changed my beds. He told me that my neighbors had insisted that was their cabin and asked for the change. I did find the excuse weak, as told him I was not comfortable in a twin bed and to please change it back. When I returned to the cabin, the “renovation” had been un-done and all was back to normal. Speaking of cabin stewards, mine was quite pleasant and found the right mix between being friendly and not intrusive. The cabin was always clean and towels, regardless if I wanted them replaced or not, were always fresh. Dining aboard the ship was always a pleasure. Food was quite tasty and my dining mates at my table were wonderful people. At my table was my friend, who is Canadian, whose parents were from the UK, and five Brits. Even though we speak the same language, the Canadian often translated for me. One example of my Canadian friend translating for me, one of the ladies at the table was a retired Matron. I innocently asked her if she enjoyed her work in prisons, which elicited huge roars of laughter. My Canadian friend explained that in Britain, a Matron is the equivalent of a Head Nurse. I think I may have actually blushed at that point! One difference with dining on MSC, dinner is an experience. Dinner often lasted at least an hour and a half. Dining with delightful people often made that hour and a half go so quickly. Wait staff and bartenders were always pleasant and attentive. During the entire week, I ran into only one server who was a bit too surly for my tastes. Other servers more than made up for the one person’s surliness and the issue was quickly forgotten. A couple of other thing I must mention. Prior to leaving on the cruise, I had ordered the Allegrissimo Premium Drink Package. I must say I am glad that I did. Not only did the package include most liquors, it also included top shelf liquors, soda pop, the items in my mini bar, gelato from the gelato bar, pastries from the pastry counter and coffee drinks. While I am not a big drinker, the unlimited selection allowed me to try things I would never ever try. For example, Johnnie Walker Blue Scotch was one of the drinks included. Not being a Scotch drinker, I would never have tried it at $22.00 a shot. Since I was on the package I tried it and decided it was something I liked. A double or two of Johnnie Walker Blue in the evening or a Hennessey XO at $17.00 a shot would help me meet my cost quota to break even each day. I must say that after totaling my receipts from the week between all of my indulgences, the total more than exceeded the original $399.00 price for the package. If this package is available to you, I would heartily suggest ordering this before your board the ship. The package once you are on the ship increases in cost and is not available after the first day of the cruise. I must also mention the entertainment. Not only is the theater beautifully designed, with great sight lines and wonderful acoustics, the shows were also very good. Each show had a good combination of music dancing and acrobatics throughout the week. Even though I am not a huge fan of opera, there were two shows opera shows done throughout the week. Please do NOT miss these shows. They are incredible. The tenor was unbelievable good. Additionally, the ships photographers are extremely talented and took the time to take wonderful photos of passengers wanting their photos taken. After the first dinner, the photographers were never intrusive and often were stationed in different locations throughout the ship. The photographers would actually pose people to get a good photo of the person. My Canadian friend took several photos which were incredible. This was my thirteenth cruise and second with MSC. After this cruise, I will most certainly be taking more cruises with MSC as this was probably one of the best cruises I had taken in years. Would I recommend MSC? I most certainly and absolutely would!   Read Less
Sail Date May 2014
We were booked into the Yacht Club, so perhaps this is not the typical feedback. In every way, from the embarkation to the disembarkation, we were treated like royalty - having our own butler, passing around long queues, and enjoying many ... Read More
We were booked into the Yacht Club, so perhaps this is not the typical feedback. In every way, from the embarkation to the disembarkation, we were treated like royalty - having our own butler, passing around long queues, and enjoying many perks. The accommodations were not extravagant, but who spends time in his room on a cruise? The pillows (from which there were many to choose) and bed were extremely comfortable, and the complimentary breakfast served to us on our balcony was always delicious and on time. The most remarkable memory we had was the 5-star restaurant exclusively for the Yacht Club (where even the wine is served without charge). The meals were utterly fantastic and served with flair. We were never hurried, yet the various courses always appeared exactly on time as if we were the only patrons in the restaurant. Always ask for Gian Marco as your waiter. He is nothing less than a magician. We have never had such service! This was the only cruise we have taken that we weren't constantly bombarded with promotions. On the next cruise we took (on a different cruise line) we were pestered by sales pitches on the PA system from the various boutiques on board to buying photographs which were snapped in your face on the way out of a restaurant to special classes you could take for extra charge. For the Yacht Club members, everything was included including simple alcoholic beverages at certain bars on the ship. Out of all the ship's staff we encountered, only one treated us in a non-professional manner. Soon after we reported the incident to the concierge, we were visited by an Italian MSC executive and his American counterpart who happened to be on board. They offered profound apologies, and assurances that this would never happen again. I sometimes think the Italian man may have had his Uncle Vito "take care" of the offending employee (lol), but while I'm sure this was not the case, we were impressed how thoroughly and seriously they took action to rectify any unpleasant situation. Such details as the quality of merchandise in their gift shop was not unnoticed. As inexpensive mementos for each cruise we take, we always buy a double deck of playing cards and a model of the ship for display on our living room bookshelf. The next cruise line we used (mentioned earlier) had only chintzy single-deck playing cards and a model ship suitable for a bathtub toy, while the products bought on the Divina were of professional quality and worthy of being on display. Needless to say, we have raved about the wonderful experience we had to all our friends. We have nothing but the highest praise for MSC, their beautiful ship Divina, and their wonderful staff. We have no way of knowing if we got special treatment as a result of being in the Yacht Club, but if you can book your room on these special decks, DO IT. The only downside to our cruise was that we were hopelessly spoiled and set up for disappointment when cruising other lines. There is simply no comparison. Read Less
Sail Date February 2014
Having just returned from our twelfth cruise with the eastern Mediterranean route on the MSC Divina, we are stumped at the abundance of negative reviews we had read in advance. Our experience was just the opposite. No cruise is perfect but ... Read More
Having just returned from our twelfth cruise with the eastern Mediterranean route on the MSC Divina, we are stumped at the abundance of negative reviews we had read in advance. Our experience was just the opposite. No cruise is perfect but the MSC Divina came pretty darn close for us. Yes, we had some reservations prior to our departure. First, we've always been most comfortable on ships averaging 1,500 to 2,000 passengers (MSC Divina carries around 4,000). Second, we've been spoiled in the past by lines catering almost exclusively to the American passenger. But the allure of the MSC Divina design coupled with the Venice base and very appealing ports including Izmir, Istanbul and Dubrovnik clinched the deal for us. The ship is a beauty. Sleek, understated, elegant and full of surprises (and after a year, still with the feel of a sparkling, brand new ship). The MSC Divina feels very Italian and yet very international all at once. The staff, somewhat reserved (but as you get to know certain members of the crew, you'll find some great, friendly personalities), is always right on top of your requests and always striving to be as accommodating as possible. The crew is just as international as the passenger roster, unique to most cruise lines - you'll find nametags from Bali to Bosnia, South Africa to Scotland. Some of the bartenders weren't always at the top of their game - but with so many bars and so many attendants, just hop over to the next; you'll soon have your favorites (and they are quick to recognize you after a day or two). Embarkation in Venice was a snap. Of course, it helped that we took a private water taxi to the dock from our hotel (the wonderful A Tribute to Music hotel) to the private dock located next to the ship (great tour and what a way to arrive, all for about 70 euro). Your luggage is immediately tagged at the private water taxi dock so you skip the long lines to check in luggage at the terminal and immediately head up to registration. It's a quick confirmation at registration -- just make sure all information such as dinner seating time and any drink packages are printed on your cabin card. Mention that you arrived by private water taxi and instead of waiting for your boarding number to be called (group numbers are handed out at the crowded luggage check-in), you are immediately shown to the front of the line to board the ship. Embarkation with registration was a matter of 20 minutes for us - and after we boarded and grabbed a quick bite, we were amazed to find our luggage already at our cabin door in less than an hour. Our MSC Divina cabin 13038 could not have been better. Designed in beautiful dark brown, orange and gold tones, the cabin seemed a bit more narrow than other cabins we've had (from our favorites with Holland America, Celebrity and NCL to the "unique" Costa Fortuno to the not-so-hot Carnival) but certainly more comfortable. Plush sofa, ample storage and cabinets, compact but convenient bathroom (exceptionally clever design to fold in the shower doors when not in use to expand the bathroom space), thick carpeting, beautiful lighting options and comfortable seating on what seems to be a bigger-than-usual veranda with jaw-dropping views (and ideal privacy dividers from your neighbors). And the bed - the bed! - wow, just about the most comfortable bed we've ever had on any cruise. It was a plus that the forward cabins on the 13th Cupido deck are on hallways that dead-end with the captain and upper management rooms, so the hallways and cabin are dead quiet. Just ideal. Not sure how they did it - or when they did it - but our cabin was always clean, bed made, spotless bathroom, ice bucket filled, and turn down service with next-day information packets always waiting for us no matter the hour we returned at night. Our balcony and large windows were thoroughly scrubbed down twice on two port days. The best deals on the MSC Divina, as frequently mentioned, are absolutely the all-inclusive allegrissimo drink package (which also includes fantastic gelato from various stations) and the laundry package (20 items per cabin during the cruise cleaned for 25 euro total, and all came back to our cabin on the same day). While many cruise lines seem to be scaling back on entertainment and shows, MSC pulls out all the stops on the Divina in the sophisticated Pantheon Theatre with lavish and large (very large) productions. No live orchestra means more performers, singers and dancers on stage. I can't remember the last time we went on a cruise and went to every evening performance. On the Divina, the highlights for us included a spectacular Moulin Rouge Cadeaux show, mind-blowing Michael Jackson tribute and beautiful Sogno Italiano of Italian arias and operas. Astounding that in one week we saw everything from "Swan Lake" to Cirque-like aerials, can can dancers to electronic violinists, swashbuckling pirates to Italian tenors, all spectacular! The MSC Divina has a wide variety of bars, each with distinctive decor and entertainment in the evening. Our favorites turned out to be the Golden Jazz Bar (still amazed at the unique glass bubble chandeliers), Black and White Lounge (terrific dance band) and of course, the atrium bar with those gorgeous Swarovski crystal staircases and an ever-changing entertainment line-up from a concert pianist to a chamber orchestra to opera singers. We opted for our usual late dinner seating and chose the smaller of the two dining rooms, the Villa Rossa. It's an elegant room of deep reds with black and gold trims, and surrounded by panoramic windows - and have to say the Villa Rossa was far more elegant and not as cramped as the "signature" dining room called the Black Crab (don't get me wrong - it's a beautiful room but the Crab seemed crowded, somewhat claustrophobic and very understated in black and very muted plum and gold colors). Service in the Villa Rossa was of course impeccable and friendly, and that dining crew works darn hard to keep your meal flowing and anticipating your needs. The menus were varied, interesting and extensive. Sure there were some misses (our dining captain could tell I was having a tough time with a certain dish, whisked it away and immediately replaced it with another choice), but for the most part all the selections ranged from good to great. I am still dreaming of an incredible smoked gouda risotto'loved it so much I had a second helping and then for dessert, a third serving! Somewhere along the line, the MSC Divina got a reputation for serving dishes only lukewarm to cold. Not in our case - every hot dish was just that - hot! Amazing, by just our second night, our favorite bottles of wines, dishes of ice and favorite breads were waiting for us every evening. The big (and I mean BIG!) grand buffet sprawling over the Calumet and Manitou wings can be overwhelming. I would guess it extends about a third the length of the ship of the 14th floor deck, and you will be blown away by the selections of entrees, Mediterranean and international specialties, salads, wide variety of pizzas and pastas, meat carvings, unique Italian sandwiches, desserts, and expansive and truly fantastic cheese selections. Yes, the buffet can get very crowded - name one ship when a breakfast or a specific lunch period isn't crowded - but just take a breath and keep proceeding to the rear of the buffet into the Manitou sections (with stylish American Indian motifs). This buffet is smartly designed and selections continue to repeat themselves throughout the wings -- you'll find the rear portions much less crowded (and quiet) with more than ample window and booth seating. The MSC Divina is a marvel of not only design but also management of a large passenger ship. The many pools and tiered decks were never overly crowded (you'll always find outdoor seating - the attendants go out of their way to find comfortable spots for you). To escape the action of the unique Aqua Park, head aft to the Infinity Pool and hot tubs (always pretty quiet). The MSC Divina interiors have a variety of easy, comfortable seating (loved the silver two-person banquettes in the Black and White Lounge as well as lounging on the large full-body cushion sofas of the Golden Jazz). Exiting at ports was a breeze -- just wait ten minutes after port doors open so that the excursion groups can pour out first. I might guess tendered ports could be a bit challenging with so many passengers, but fortunately we didn't have to deal with any tendered ports. The only time the ship felt somewhat crowded was that hour or so between the 1st dinner seating/1st show and the 2nd dinner seating/2nd show. The beautiful and oh-so-comfortable 1,600 seat Pantheon Theatre is located at the front of the ship and the two dining rooms at the rear, so of course there is the intersecting flow from end to end during that evening interval (and there can be some gridlock pending the great opera singer or dance band in a lounge, or how good someone is bowling in the sports bar, or a jackpot being hit in the casino). Some good (and some not) surprises we discovered aboard the ship: - This is one spotless, sparkling, always white glove clean ship, at all hours of the day or night. Like others, we couldn't help but marvel at how the crew was always subtly cleaning every inch of the ship (never before seen attendants appearing from nowhere with handheld vacuum cleaners). - We are not fans of the White Party, but the MSC Divina's is so different: all ages having a great time, dancing with crew members and performers, fantastic bands, wonderful service and just a great spirit that is so inclusive of all ages, all nationalities, all types of folks (at one point I was dancing all at once with a very senior woman from Stockholm, a Japanese businessman and one of the reception desk attendants). - The Aurea Spa is one of the most elegant spas you'll ever see. We took a tour and were blown away - and had every intention to indulge (we were so intrigued by the coconut and opium saunas) but simply ran out of time. - Do not miss the 4D HD theatre - it is a hoot! We took in the "canyon ride" film and were hollering and grabbing the sides of our seats! Loved it! It's a six euro charge for the wild ride. - The first gala night is definitely a dressy affair (this international passenger roster took it seriously!) - the second gala night was a bit more subdued when it came to the 'glamour' quotient. - If you attend one of the 20-minute daily cooking demonstrations (interesting watching the chefs create dishes, but alas, no sampling), you'll qualify for a 15% discount at the upscale Galaxy restaurants or the Sacramento TexMex steakhouse. We opted for the Galaxy one night and found the dishes somewhat interesting but the setting and service lacking anything close to "upscale" or special (we definitely do not recommend it). The Galaxy is just the very hip Galaxy Disco's adjoining bar made over for the dinner hour. We were going to try the Sacramento TexMex steakhouse one evening but 1) it always seemed empty, which we didn't take as a good sign; and 2) we were simply enjoying the Villa Rossa dining room too much. - Yeah, yeah, yeah. No matter the ship, parents of all nationalities (yes, that includes you American parents, too) have a tendency to let their little monsters run loose now and then, thinking it's cute and that others will also enjoy the dancing tyke sprawled on a dance floor or pounding their spoon against a table. Just smile, shake your head and move away. - The MSC Divina doesn't push photo opportunities (too much), and there are mostly fixed positions for photo sittings and not cameraman climbing all over the decks. And give it a try - have to admit this ship's photographers are very stylish, very creative and very professional with some truly great photography! A word about the ports (and they can be short - but then again, every port stop is too short when you are truly enjoying yourself): Bari, Italy: fascinating old town and some glorious cathedrals to visit - then wander into the old town neighbors, down colorful alleys, and you'll glimpse Italy from decades gone by (and on this Sunday, there were local bands playing on hidden corners throughout old town Bari). Easily accessed from the port by taxi, bus or on foot. Katakolon, Greece: we wisely skipped Olympia (knowing Ephesus lay ahead the following day) and enjoyed the quaint town right on the port with some fantastic (and very reasonably priced) shopping. Also loved an open air tourist train ride from the town into the Greek country side, with fantastic views and stops at a beautiful vineyard and a breathtaking beach resort. Izmir, Turkey: we're not one for the ship excursions but prefer to book private (and much less expensive) tours. We scored big time with booking a private tour of the astounding Ephesus and Artemis along with a fantastic buffet lunch through Gizem Gencer at www.ephesustours.biz (and insist on Erman Gokbora as a guide - wonderful, knowledgeable and gracious guide). Istanbul, Turkey: once again, the massive mass ship excursion were not for us, so we booked a sensational private Byzantine tour and lunch with Ender Boz at www.privatetoursinistanbul.com. Regret to say we can't recall the name of our wonderful hostess, but we saw all the major historical sites of Istanbul in a knowledgeable, whirlwind tour tailored to our interests (and our guide knew how and when to maneuver past long lines and avoid the crowded mass tour times). Dubrovnik, Croatia: so this was our one trip-up. Had booked a private tour through Pero Klaic at pepoklaic@yahoo.com and his www.dubrovnikshoretrip.com. He was a no-show (luckily we had no deposits with him - definitely a tour service to avoid!) and were about to panic when we luckily discovered that for only 50 euro (compared to Pero's 150 euro trip), we could get a private one and a half hour taxi tour of the views, historical sites and then the jaw-dropping old town and walled city of Dubrovnik. Just hail any taxi at the port gate and make the request. And finally, disembarking in Venice. Well, all good things come to end. And all good procedures, too. This is where the MSC Divina stumbled a bit - disembarking was a chaotic mess. No one seemed quite sure where to go, when to go, who was to go, etc. We were one of the lucky ones (sort of), as all cabins on the 13th floor Cupido are for some reason marked as Gray One for priority disembarking. The 8 am disembarkation time became 9 am and then finally, finally, Gray One group was allowed to leave (and yes, our luggage was right there waiting for us as we departed). Now in all fairness, there could have been good cause for the confusion and concern that morning. There were massive and disruptive news-generating protests all day long by Venetians, protesting the arriving and departing cruise liners as being destructive to the Venice environment. Seeing how many (there were nine ships in port on our arrival in Venice) and how close these ships sail to the Venice docks and canals, I somewhat agree with the protestors that there are just too many that are sailing too close for comfort. And the MSC Divina seems to be always singled out of all ships by the protestors because of her enormous size and her namesake "godmother' Sophia Loren (many are demanding their beloved Sophia have her name removed from the ship). So we are privileged to offer a counter to those negative reviews of the MSC Divina and instead marvel at and appreciate the extraordinary experience aboard this glorious ship. We're excited to now be MSC Club members!   Read Less
Sail Date September 2013
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was ... Read More
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was plentiful, we were hesitant because people's reviews had made it seem like there was too much pasta on the menus, we found the opposite, the food was very tasty and the selections was great, they still need to work out a few kinks, in the black crab restaurant ( where we were assigned ) we had to wait for our coffee to accompany our desserts, but it seems like every cruise line is cutting staff and you don't get quite the prompt service that we expect. The itinerary was wonderful too, going to shore and coming back into the ship was painless and we loved the fact that the ship stayed longer in ports than most cruises we have taken, that was nice surprised. Another pleasant surprise was the entertainment in the theater, we enjoyed all of the shows, they did an amazing job and would certainly would do another MSC Cruise. Read Less
Sail Date January 2019
Our friend who is a regular cruiser has been saying for years we must go on a cruise, but it wasn’t something that particularly appealed to us. Anyway after watching lots of cruising TV show we warmed to the idea and booked MSC Divina ... Read More
Our friend who is a regular cruiser has been saying for years we must go on a cruise, but it wasn’t something that particularly appealed to us. Anyway after watching lots of cruising TV show we warmed to the idea and booked MSC Divina for our honeymoon, and are so glad we did! We absolutely loved it, even though it started off with bad weather - we love the sun, and normally if the first couple of days of a holiday have bad weather it sets the tone for the rest of the time away, but I spite of that we still loved it. Whilst we don’t have any other cruises to compare it to, what it has done is made us want to book again, so we must have enjoyed it. I don’t like to think of us as hard to please or very demanding, and on the whole we enjoyed everything about it. We had an issue with priority boarding in that we awerent give it, even thought it came as part of our package - got it sorted out but wasted maybe 45 minutes waiting around in the terminal. The staff there were either very good or very bad, but I don’t think that is something MSC can control. As first timers I think maybe they could explain things a bit better, such as getting in and off the ship. We felt a little lost at times, but are perfectly capable of figuring things out - I question whether maybe some passengers would just get on with it and figure things out like we did, so perhaps a little work is need there, Regarding food, this seems to be one of the main areas where there is criticism and I understand this, it wasn’t the best. For us, it was fine. Food isn’t really a huge issue fo is, as long as we can get something to eat. I would say it was probably average, selection wasn’t always great wherever you had dinner and not always as hot as it could be, but equally was too hot at other times. Definitely an area for improvement, but by no means a deal breaker for me. All said, it was a fabulous experience and I wouldn’t hesitate to go on Divina again! Read Less
Sail Date January 2018
The price was unbeatable as a "last minute". We dined every night with the same people and luckily we loved them all and had some great conversations as well as a lot of fun. Ordering breakfast in the dining room was a crap ... Read More
The price was unbeatable as a "last minute". We dined every night with the same people and luckily we loved them all and had some great conversations as well as a lot of fun. Ordering breakfast in the dining room was a crap shoot ... order what you want and get what they give you so be a flexible breakfast eater. The food was OK but not fabulous. The entertainment on the other hand was truly fabulous and every night was like going to an off Broadway event. We tendered once out of 4 stops and I don't tender so that was a plus for me. The balcony room was great....13125 was a super convenient location and the beds were nicely prepared to make you comfortable. The ship itself is HUGE and beautiful. It has literally thousands of mirrors and "Glitz" is the operative word for this ship. They had two formal nights, one white night and one Halloween night (which was an absolute fun night) The ship was all decorated for Halloween and dressing up for the best costume contest is highly encouraged. Not everything was perfect but the imperfections were fairly minor ....it's all in your attitude so go with a good one and have fun !! Read Less
Sail Date October 2017
I had read about this cruise liner and wanted to experience it for myself. The MSC Divina is truly a beautiful ship and the Atrium is the most beautiful one I've ever seen. Very nice ship to walk around in and experience. The ... Read More
I had read about this cruise liner and wanted to experience it for myself. The MSC Divina is truly a beautiful ship and the Atrium is the most beautiful one I've ever seen. Very nice ship to walk around in and experience. The lounges aboard the ship are truly beautiful and the Dinners were excellent. My only complaint is that the boat is so huge and it holds so many people, there tends to be crowds in the mornings and afternoons at the food areas and somewhat hard to find a table at times. Also, the two pools is somewhat small to handle to many people that you really need to wait at times to get in to enjoy it. Overall, the ship is beautiful and definitely worth taking, you will enjoy yourself very much. I would give this Cruise ship a solid B/B+ and would maybe cruise it again. Read Less
Sail Date July 2017
This was the first cruise for my husband and I. We are both in our 40's. We traveled with friends of ours who had cruised on this ship previously. I had read a lot of reviews before starting this trip, and it was quite a mixed bag, so ... Read More
This was the first cruise for my husband and I. We are both in our 40's. We traveled with friends of ours who had cruised on this ship previously. I had read a lot of reviews before starting this trip, and it was quite a mixed bag, so I wasn't really sure what to expect. I was pretty much prepared for anything. Overall, I would say it couldn't have turned out much better!!! Embarkation went fairly smoothly, although we had a different experience than most of the passengers since we were traveling with a disabled friend. This helped us avoid the lines, but also kept us from taking embarkation photos, which might have been nice to have as a memory of our journey. The ship was truly amazing. The decor was gorgeous, and throughout the cruise, the staff worked to keep everything clean so you could enjoy your time there. The Divina is really large, so it was a bit daunting for a first-timer, but with the help of the maps and wandering around quite a bit, it became fairly easy to navigate and get to where you wanted to be. Our interior cabin, 9175, was decently sized, clean, and in great condition. The food on the Divina was good, for the most part. The buffet allowed us to try many things, and I was really only disappointed in one. The desserts were great. The food doesn't vary a lot throughout the week, but with so many option to choose from, there's no need to eat the same thing each day if you don't want. Our dining room was The Black Crab. We were supposed to get early seating, but ended up with the late seating instead. I think this worked out better for us in the end, as we didn't have to rush from dinner to get to the show, so we could get decent seats. I will say that service in the Black Crab was pretty slow, but that's probably to be expected when you have to serve so many people all at once. Our servers, Brendo and Magdalena, did their best to make sure we had bread and water, and to try to hurry things up when they could. Sometimes there was some confusion, but it always got worked out. The food in the Black Crab was better than the buffet. The portions the first night were larger than we were expecting, but the other two nights we ate there, portions were much smaller. We also dined at the Sports Bar, where we found the food to be quite delicious. It got busier there as the week progressed, so get there early to really enjoy it. I truly enjoyed the shows put on by the Divina each evening. Like many people have said, the shows are somewhat similar in nature, as if there is a formula they have to follow. There's dancing, singing, acrobats, and a bit of humor. With cruisers from all over the world, perhaps this is the best solution. The dancers were all amazing, and I loved the different acrobatic acts immensely. I also enjoyed the different activities that went on throughout the week on the ship.The staff always seemed very high-energy and upbeat from early in the morning, to very late at night. Sasha especially was very friendly to us and always made us feel like we were family. We got to enjoy most of the dances at night. They had various venues around the ship so you could do the kind of dancing you wanted. No matter where we went, people were having a good time. I especially enjoyed the 70's party, where many people dressed for the occasion, and the white party, where everyone joined in on the fun and stayed up late partying. The pools and hottubs on the ship were nice, though we found it was best to go early, especially if you want a chair. At the infinity pool, a pipe broke the last day and we were unable to use it, so if you really want to experience something on the ship, don't put it off till the end, or you may not have the chance. I'm glad I did earlier in the week. The slide is fun, as well, even though there were mostly children using it. We did not book any excursions, and decided to just do our own thing on each island. In the Bahamas we took a taxi tour with a woman named Sharon. She did a great job telling us about the island and its people, and was very friendly. We drove around in less-well-to-do areas for part of the tour, so it was interesting seeing how some of the Bahamian people lived..We went to Fort Charlotte, had a drink at a local bar, checked out the John Watling's distillery, went to Fort Fincastle and Queen's staircase, and finally some time at Atlantis. We didn't get a lot of time at any one place, so it was a bit rushed, but we got to see a lot. And we had time afterwards to wander around and check things out at our own pace. In Puerto Rico we just walked around Old Town.There were a lot of interesting things to see everywhere, and we didn't even get around to doing everything we wanted. We especially enjoyed our time at Castillo San Felipe del Morro. The grounds are fascinating, and the views can't be beat. Everything around that area was worth checking out. We had lunch at Sanse Tapas Bar, where the food was incredible. In St. Maarten/Martin we wandered around on the beach in Philipsburg and the shops for a bit, then took a local bus to Marigot on the French side. We had lunch at L'Arhawak restaurant, where the crepes were amazing, and a nice outdoor seating area. Then we hiked up the hill to Fort Louis. There's not a lot to the fort, but the views from there are probably some of the best on the island. If you are LGBTQ, they have a meeting near the beginning of your cruise, where you can meet some of your fellow cruisers. We found a couple of cool people to hang around with during our time on the ship, and sometimes off-ship as well. I unfortunately missed the Cruise Critic meeting on the Divina, as I confused the day. I wish they would have had it on the first sea day, as doing it on the first port day was a bit overwhelming for a first time cruiser. Overall, I thoroughly enjoyed this cruise. The weather was great, the people (both staff and passengers) were pretty friendly, and the ship lived up to its hype. Sure, there were a few little bumps here and there, but I was expecting that. I had never really been interested in crusing before, but after my experience with the Divina, there might be another cruise in my near future!!! Read Less
Sail Date April 2017
MSC---Not ready for prime time. October 11, 2014 On October 4, 2014, we checked into what was supposed to be the exclusive "Yacht Club," a ship within a ship. Butlers escorted us from the street to a private room while waiting ... Read More
MSC---Not ready for prime time. October 11, 2014 On October 4, 2014, we checked into what was supposed to be the exclusive "Yacht Club," a ship within a ship. Butlers escorted us from the street to a private room while waiting to board the MSC Divina. What MSC did not inform us was the procedure upon arrival as to what to do and where. Consequently, we checked our baggage with the longshoreman, tipped him, only to be told that we needed to check our baggage directly with the "butlers." So, we retrieved our luggage from the man we had just tipped, now for nothing, drug our luggage to a white tent where it was taken over by the butler team. After a wait, we were taken up to our Yacht Club 2 level suite and settled in. We unpacked, fairly please with a two room accommodation, with a bathroom complete with a Jacuzzi tub and nice size. The view was great as it looked out over the bow of the ship. Where the ship was headed, we could see. As always, I was very tired from the plane trip as my back goes into a total uproar, and I laid down to sleep for an hour or so. As it got later in the afternoon, and closer to the mandatory lifeboat drill, we dressed in the bedroom, grabbed our life jackets and headed out. Once it was over, we returned to the suite and changed for dinner. As I walked barefoot to the bathroom, I stepped on the carpet outside the bathroom and had water envelope and cover my toes. The carpet was drenched. I called our "exclusive" concierge and was told someone would respond at once. When they did, we found out that MSC was already aware of the problem as it had occurred on the previous cruise. The sealant around the tub and shower and disintegrated, allowing water to flow freely out of the bathroom and onto the carpet. As I looked closer at the carpet, I could see salt stains from previous flooding and I counted three, plus the new one. While we were at dinner, they dry vac'd the water and set up this massive machine that blew wind around so strong, I'm surprised our full wall-sized glass that allowed us to look out at the world managed to stay in place. It was then that I smelled what was a putrid smell of wet carpet. It permeated everything. We should have never been put into this suite in the first place. The Ship's hotel department offered to move us to a downgraded suite, but due to a language problem, it was not made clear whether or not we would be refunded the difference between the second level suite and the one down from that. We stayed the night in the room. The next morning, the stench from the carpet was too much. After being told that we would have to vacate the suite for repairs to be made, I contacted the hotel department and told them that we'd take the one room suite that was no different than any other balcony cabin on any other ship. I began to pack only to be told that the butlers would take care of all of that. I watched as three men came in a began to pack our bags that had been unpacked the night before. I was told they would take care of everything and to follow the head butler to our new suite, the aforementioned ordinary balcony cabin. The baggage arrived, and we insisted on unpacking and placing things where we wanted them. When we had finished, we realized, we were missing clothes. I called and informed the Ship that not all of our clothes made it. Twenty minutes later, four more long sleeve shirts arrived from the previous suite on Deck 12 to our new deck, deck 15. As we looked the clothes over, we noticed that we were still missing one Brooks Brothers Tuxedo Shirt, valued at $129 when I purchased it, now selling for $135. We were also missing one pair of Tuxedo suspenders, valued at $35 off the rack. I informed them once again. This time, no one came up with anything. I gave them anther day to find the missing items, which they did not. I then informed the hotel department, that either the clothing had been stolen or lost. I met with the head of that department and was told that a search of my new cabin would have to be undertaken as part of the search. While uncomfortable with the idea, I readily agreed. Shortly thereafter, a knock on my door, revealed FIVE (5) security people, including a ship's officer, the head butler, and three suited security types complete with ear plugs. I was then questioned like a common criminal about the shirt and suspenders. What brand was the shirt, when did I see it, was it in the ships laundry, etc. One even got on his hands and knees and looked under our bed! All of our things were gone through by these paragons of security acuteness. I was then told the crew would be questioned, and other things. Let there be no mistake about it; as many searches as I've done as law enforcement, my cabin was treated as if it was being raided for drugs, and I was a smuggler. But surely this crack security team found my items.....eh, no. Not only did they not find my missing clothing items, no one ever got back to me about the results. I heard ZERO from MSC Divina. To this day, I do not know what they found out, who they talked to or what happened to my missing clothes. I do know that we were not compensated for being put into a suite that MSC knew was not fit for guests, the hassle of moving three decks, nor for the missing clothing valued at $164. Finally, there is NO excuse for the way I was treated by the security staff, none whatsoever. If they think that a man with a distinguished law enforcement career behind him would try and scam any ship over a tuxedo shirt and suspenders, they are deluded. Will I ever sail with MSC again? Hell no! I also do not recommend to my friends and readers that they book with them either.(I am a well published author of books, and translated in 5 languages) There are much finer cruise lines who know how to treat a guest, and unless given probable cause, that does not include treating said guest as if he were a drug smuggler! Oh, still searching for the refund of the difference between the two grades of cabins. Finally, I really wanted to like this ship and this cruise. They have a lot of good things going for them, such as the Yacht Club, butlers, free alcohol, etc. But all that was ruined by their treatment of me as an individual. Read Less
Sail Date October 2014
At the end of Hurricane season, my partner and I decided we wanted a cruise - and MSC offered a compelling option - so we took it! We were automatically upgraded to a balcony room on Deck 13 - more of a balconette, I might add. The ... Read More
At the end of Hurricane season, my partner and I decided we wanted a cruise - and MSC offered a compelling option - so we took it! We were automatically upgraded to a balcony room on Deck 13 - more of a balconette, I might add. The cabin was comfy, the balcony pretty much useless (except to let in sea air), but the cabin steward was always a bit slow - our room wasn't ready on Day 1 until after 4pm, nor were we given pool towels in the room (exchanges only are made on the pool deck). Our friends on Deck 5 didn't get a balcony, but their room was noticeably bigger and more comfy. The cabin steward was a bit slow to clean every day - sometimes nothing was touched until mid-afternoon. This I thought a bit odd. The ship? One word - BIG and gorgeous. Absolutely beautiful artwork as well - the crystal-infused atrium stairways were spectacular. Dining - we had first seating dining in the Black Crab - a beautiful dining room. However, be aware that you are NOT on an American cruise ship- it's Italian, and you'll never forget that as your dinner takes a leisurely two hours most nights. Portions are Euro-sized as well (not a problem for me) - so be aware that you won't be taking in 4,000 calorie dinners by default - you'll need to order multiple entrees to reach that level of wretched excess. Specialty dining- 3 versions of Eataly were on board - we went to the Eataly Steakhouse, expecting fantastico service. Nope. Very slow. Haphazard. The wait staff forgot requests regularly. We all agreed it was a total waste of money as well. Coffee and water packages presented an interesting mix of modernity and bureaucracy. I thought I'd get the water delivered en masse to the room on Day 1 - it was a hope. Nope. The room steward delivered two little booklets of paper coupons for the water and coffee - we had to sign for these. Instead of being loaded on my cruise card, I had to give my cruise card and paper coupon to the various locales on the ship to get coffee or water bottles. Odd. Entertainment - was quite nicely done, though I do think they overused the YMCA song (!). You'll enjoy it. Just don't expect much narrative - just sit back and enjoy in the beautiful Pantheon theatre! Activities - a nice mix well-suited to all ages. The only issue I had was that though the gym was free, access to the changing room and sauna was restricted to an extra-fee charge. Once on board, you immediately need to set up a credit card against your cruise card. Why they don't let you do this online or at check-in is another very odd Italian quirk. The crew was quite friendly - most announcements were done in six languages (!). One issue of note was that room stewards and wait staff were mostly of people from the Philippines - but all entertainment and management was composed of Europeans. Why, oh progressive Europeans, are not your Filipino team members not worthy of higher roles? I use the phrase "progressive" loosely. It was pretty obvious that your role was dependent on your ethnicity. Very disconcerting in this day and age. I expect better, as equality must be lived to be appreciated. MSC doesn't get this, and it was noticeable. Ports - we were rerouted due to earlier season Hurricane activity. However, our stops in Costa Maya, Cayman Islands, Montego Bay Jamaica and Nassau were lovely and nicely planned - kudos! Internet - they really limit you here. Be aware that 800mB total for the Surfer pkg will go quickly if you are not very, very careful. Finally- the disembarkation process began just before 7am Saturday and was very VERY well done. Good going, Team MSC! Would we go again? Now that I understand the Euro-lack of service (speed), maybe I would go. But my travel colleagues vastly prefer American service levels. Read Less
Sail Date October 2017
After sailing for several times on Princess I wanted to try MSC, hoping it would be similar experience that I got used to on Princess. It wasn't. Ship is beautiful and pristine what comes to maintenance and cleanliness. Unfortunately ... Read More
After sailing for several times on Princess I wanted to try MSC, hoping it would be similar experience that I got used to on Princess. It wasn't. Ship is beautiful and pristine what comes to maintenance and cleanliness. Unfortunately MSC is lacking in professional and friendly service, limited seating options 'for two' at dining rooms and overall falling short to create 'quiet and relaxing' cruise experience. There is no reason why MSC would charge for their "Thermal Spa". It's mostly co-ed areas with NO pool, jacuzzi, cold towels, water service or any other amenities associated with typical spa charges. Just dry and steam sauna. Very disappointed. It should be complimentary, just like on most Princess ships. Unfortunately MSC is not enforcing their formal and semi-formal night attire, allowing hillbillies to wear t-shirts and shorts on formal nights. It's very disrespectful for passengers, who take time to dress elegantly. Ship itself is spotless and very clean. Even Princess ships are unfortunately never that well maintained. Food was tasty and good quality. Buffett is a Carnival style, where it's scattered all over the place and being closed for several hours between breakfast-lunch and dinner. Providing you only three options; pizza, cheeseburger and a hotdog, while main area is being closed. No healthy options like soup and salad are available during meal brakes. This serving time brake creates lines, making entire ship to go to buffet at the same time. It's a total zoo. Screaming kids, pushing, rude people and bad buffet design. I prefer Princess style, where food is located in same area with seamless food options throughout the day. Eliminating lines and waiting time. MSC buffet style is also a major hygiene issue, since there is no control over people disinfecting their hand prior entering to buffet. Kids touching food and buffet utensils with their dirty hands. Most bars and pools were closed during port days, which seems rude toward passengers who like to stay aboard and enjoy ship. MSC Divina is like a beautiful Aria hotel located in Vegas, unfortunately filled with Vegas type of people and with unprofessional customer service. Not sure if it's intentional or unintentional, but MSC seem to attract Carnival type people with their low cruise prices, when it has so much more potential to compete with Princess instead. This cruise had too many kids and families, 'budget cruisers with no etiquette and style', very anti-social, unfriendly and just rude crowd. Of course not MSC's fault, but if that's the demographic that MSC is aiming to attract, then it's just too bad. This shortsighted approach to expand their market will definitely hurt MSC reputation and brand image in a long run. Especially if they will continue to aim for "low fruit" market, instead of going higher by improving their services and raising their prices. They can certainly afford to do that. Read Less
Sail Date May 2017
I have been on 6 cruises so far, all seven days, and all Caribbean and I have never experienced such God awful service as I have on this ship. Clearly, the crew is either worn out, or just has lousy management. Even the front desk staff ... Read More
I have been on 6 cruises so far, all seven days, and all Caribbean and I have never experienced such God awful service as I have on this ship. Clearly, the crew is either worn out, or just has lousy management. Even the front desk staff seems totally uncaring and unmotivated. I don't believe that I ever made eye contact with any member of Divina's staff once. There is something seriously wrong with the management of this vessel. I only saw my cabin attendant once, for 3 minutes at boarding. His essence lingered for an extra half hour however. No inquiries during the cruise on how I was, or how the cabin was or how anything was, in general, from anyone. I found this unusual to say the least. My curtains were torn, my comforter stained, and I felt i was imposing on someone to even take a look at it. The food was unexceptional. It wasn't terrible, but definitely not luxury cruise line fare. Literally I have had a much better meal on the other 5 ships I was on and that included Princess and RCL. The speciality restaurants are not all that special and have an al la carte menu, not a flat fee. Generally, the ship had a general feel of non urgency, to say the least. Every customary thing I have become used to on HAL, RCL, Princess or NCL was absent here or only existent with some prodding. Even booking transportation to the airport was an eye rolling trial, of which I had to seek out since the line didn't begin offering it mid cruise like the other lines. If this continues, I can't see the Divina competing against the big 4 cruise lines here in Florida.   Read Less
Sail Date February 2014
We have a ball wherever we go. The glass is always half full as they say. that being said there are a number of things that MSC MUST do right away or they could alienate the US market and possibly have to move what is a gorgeous ship back ... Read More
We have a ball wherever we go. The glass is always half full as they say. that being said there are a number of things that MSC MUST do right away or they could alienate the US market and possibly have to move what is a gorgeous ship back to Europe (or some other locale). Boarding-It seems to be a very lengthy process to check people in. My suggestion to management would be to time the average check in time frame. We clocked most in the 10-15 minute range per couple, which is far too long when you have 3,400 people to board. We arrived at the Pier at 4PM and were finally on board at 5:45PM. Ship-The ship indeed is Gorgeous. Super clean and just stunning visuals everywhere you look. The entire ship feels fresh and new and the cabins are beautiful. Warning: Bring a bar of Soap as they only dispense body wash in the showers ( We loved the Shower Capsule). We say this because three of our friends cabins didn't have washcloths, so they were not sure what you were to use the body wash with. We had washcloths so we were fine! Food-Wow- Here's where they need to fix things and fast or they are going to be lost in the crush of competition. Try as we might, the food is just plain horrible in the dining room- No two ways about it. the service is just as bad. It's like they need to throw out the play book and start all over again. I read other reviews and I really wanted to shout- "No trust me- It's better" but alas it isn't. the buffet became our sanctuary and we lived on Pizza which is VERY very good by the way. However when you get Risotto slopped onto a salad plate ( Do you not have bowls?) Or a cup of soup where some have a garnish and some don't and some are full and some are half full or Prime Rib Entree's that resemble shoe leather - Well we couldn't get out of there fast enough. Management can't sugar coat this- They have to address it. Entertainment- Was pretty good- they seemed very poorly lit - I'd get someone with theatrical lighting experience in there. The singers and dancers are all good and this is an area that MSC truly is showing promise. We loved the Cirque-esqe touches of the shows. Musicians throughout we all great and the entertainment staff seemed to really be working hard to make sure everyone had a great time. Few other notes: Spa/Gym is really nice. Drinks are very generous size ( and strength) and the coupons you can buy at any bar are a very good deal- If you even plan to have 2 drinks a day get these it will save you lots of $$. Overall we had fun as we were with a group of friend but MSC needs to take the Chef and Maitre D to task, as their areas of oversight will ruin their ratings if they can't improve the experience.   Read Less
Sail Date December 2013
I have a mixed review to be honest. I loved the ship and I had a great time but my frustrations grew more and more every day. I love going on cruises and this was my third one. The other two were on carnival. I figured this MSC cruise ... Read More
I have a mixed review to be honest. I loved the ship and I had a great time but my frustrations grew more and more every day. I love going on cruises and this was my third one. The other two were on carnival. I figured this MSC cruise would be much better but to be honest, it was not. I will most likely take an MSC Cruise again as this was only the second cruise in the Caribbean so they have some work to do and I took that into account. The staff honestly, does work very hard and they work daily and they do not get paid a lot. However the management seriously needs some work. They need to train the staff much better. Especially in the dining rooms and in the Buffet areas. The bartenders needs some serious training. It took forever to get drinks and honestly, the drinks were expensive and very week. We waited about a half hour for drinks. American's love to drink. So to start with the Buffet - there was no juices to drink besides water. So I decided that I would use a soda coupon and go get a soda however the bar in the buffet area was closed. So all you had was water. So I decided to go to the other bar outside the pool deck area. Well good luck with that, the line was enormous and you had to wait for thirty minutes for that to happen. The staff did not seem to be knowledgeable about much as well. My friend who came with me, thought he would actually gain a lot of weight from all the food but actually he said he lost weight as the food was not that good. I felt as though the food was good at times but not all the time. Late night, the food was limited. The entertainment staff was actually great. They have the most amazing shows and they really show appreciation to all the guest. I have never seen shows like this ever. I met one of the Entertainment staff individuals who I became friends with. I told him my experience on the ship and also told him that this is a new area for the ship so I know there are things that need some work and I would come back on the ship again in hopes to see progress and I am sure I will. I do see however that the management on the ship really does need to do some work. I was not impressed with the management. There was a huge difference between a Carnival Ship and the MSC Divina though. Our cabin staff member was very nice and did a really good job. He would always ask us when we wanted our room cleaned. He was there during the mornings and the evenings. Since we stay up very late, we chose the evenings. He did a great job. I will most likely go on a Carnival Cruise ship however before I go on this ship again. But who knows. I just do not want to take a chance on bad service again but will have to see. My friend who went with me, says he will never go on this ship again. Read Less
Sail Date November 2013
Booked with a large group. Promised the moon and stars but that is hardly what was delivered. Both the agency and the Cruise line had a full year to prepare for this 1700 plus member group, that brought aboard alot of it's own ... Read More
Booked with a large group. Promised the moon and stars but that is hardly what was delivered. Both the agency and the Cruise line had a full year to prepare for this 1700 plus member group, that brought aboard alot of it's own specialty entertainment, and had alot of it's own special events seperate from the rest of the customers. I was lucky enough to get to the port early and check in was a breeze as was boarding. Since I tip well my bag arrived rather quickly to my room, were others had to wait till well after we left Miami to see their luggage which caused panic. My room on the 5th level which is the lowest on the boat with a nice big port hole window was comfortable, clean and enjoyable as it barely moved unlike rooms on higher floors. I tipped my cabin Steward the moment I arrived and said let's get this started right, we had a nice discussion of my likes , dislikes, and expectations and he delivered ontime, everytime. He therefore earned two more tips during the voyage. The ship is very large and the first thing I did was go floor to floor front to back getting to know everything and after about 3 and a half hours I had the ship memorized. General staff on board, with some exceptions, tended to be robotic, to cold, to downright miserable, and you could walk miles without seeing a smile unless you actually stopped, asked for one and humiliated them in the process. Bar tenders can be very shady, slow and arrogant, so it's best to pick a few in different locations, tip them really well right away, make a connection, and no matter what bar you are at or how busy they are they will drop everything and get to you right away even if your 4 deep in line. Our group had several very large parties and everytime they started out understaffed at the bars. MSC does not seem to get the hint after day 1 nor did they after day 6. Everything seemed as if we were lining up in a 1970's era Soviet Breadline. The Brunch is served on days at sea it costs extra but is worth every penny. The food and service are top notch and it's the only venue that is. The rest of the food and service ranged from passable to downright repulsive. I have never spit so much food back on plates in my entire life. It was a week of how not to cook and serve food. The main dining room was always slow, and the staff took 5 days to warm up to our table which was full of amazing wonderful people. The Dining Captain however met me the first night with a paper in his hand and discussed some of my special dietary needs and followed up daily to make sure I was happy. He earned a nice tip for that personal touch. The buffet while vast in size and choice provided food so bad I would not feed it to starving animals, I got so tired of spitting the food back on my plate in disgust most days I just waited to endure dinner. The staff at the buffet are very robotic and only speak with each other rarely did I see them approach a guest and speak, just lift dirty dishes away. Alot of the customer service staff and tour desk staff seemed under trained, had zero authority to make an independent decision, and while every day I got my wake up call by asking directly at the desk , on the most important day, departure day, no call at all. The entertainment staff was very nice on board and some nice shows, and the few chances I got to meet some of the professional entertainers they were delightful people and proud of their work and eager to have you see and enjoy it. They seemed to be, other than the cruise director, the hostess at the Brunch, the only ones that ever really got excited about the product they were offering. On a scale of 1 to 10 sadly this ship with so much potential has only reached a 3.5 with me. Read Less
Sail Date November 2013
My spouse and I had been on 5 previous cruises. We had been on enjoyed cruises with both Carnival and Royal Caribbean. We found that Carnival was fine if we were traveling with other family members that had children but Royal Caribbean had ... Read More
My spouse and I had been on 5 previous cruises. We had been on enjoyed cruises with both Carnival and Royal Caribbean. We found that Carnival was fine if we were traveling with other family members that had children but Royal Caribbean had much better activities since they had bigger ships with rock walls, ice skating rinks, huge promenades, and both a higher quantity and higher quality of entertainers. For us, the food was comparable on Carnival and RC and the cabins were also about the same size. Our favorite ship had been Royal Caribbean's "Allure of the Seas." The only reason that we chose the MSC Divina this time was because it had been chartered by RSVP Vacations for a gay cruise and we had never been on a gay cruise and wanted to try one. RSVP was incredible but MSC lacked in several ways. On our first Carnival cruise, we were really impressed with the bedding in our cabin. The pillows and comforters just felt luxurious. The bedding was so good that it was available to buy on the ship! On each of the ships we were on after that, we never had issues with the bedding. All the ships were comfortable. We were very surprised to find MSC pillows felt like pillow cases filled with rags. It wasn't just one pillow in the room that was defective. ALL the pillows were lumpy and uncomfortable. Divina also had the smallest cabin of any cruise we had ever been on. We have always got a balcony cabin and both Carnival and RC balcony cabins have two single beds that can be put together and then a couch that can be folded out into another bed if there are three in the cabin. We were impressed on our first cruise with Carnival that, besides providing shampoo and body wash, they also provided small samples of toothpaste and other toiletries which was a nice touch. Our cabin on MSC had no sitting area. The only place to sit inside the cabin was on the beds themselves. The steward for our room was as nice as any we have had although this was the first time we were on a cruise with no towel animals or chocolate on our pillows or some small extra touch. The room was kept clean and fresh towels provided but nothing that felt "extra." The food on MSC Divina definitely seemed more mediocre than either Carnival or RC. To be honest, I am not a big fan of buffets where hundreds of people are serving themselves anyway. I took Microbiology in college and I always feel a little hesitant about cruise buffets where passengers are handling the utensils after sneezing or coughing into their hands and then they lay the utensils across the food itself. This has been common on every cruise we have taken. Apparently it doesn't bother everybody. Over time, it does seem like there has been more of an emphasis on using hand sanitizer as one enters the buffet but not everyone uses it and even though YOUR hands may be clean initially, after you have handled the utensils that a hundred other people have handled before you, your hands end up contaminated with every cold and flu virus or norwalk virus that someone before you was carrying. Unless you wash your hands again AFTER handling the contaminated utensils, you are still putting yourself at risk. I think this is why cruise ships are notorious for spreading such things like Noro virus. At the minimum, there should be plates on which the utensils are laid and signs directing passengers not to lay the utensils on top of the food after handling. Handing out disposable gloves at beginning of buffet line might help. Ultimately, it is best that only one or two people handle the serving utensils and passengers be served by staff. Add children into the mix and buffets are a little gross as far as I'm concerned, but I am digressing. One of my favorite things on the Allure was all the alternatives to eating at the buffet. There were plenty of alternative restaurants where one could be served. The MSC did have some alternative restaurants but all for paying extra except for the Black Crab and Villa Rosa. If neither of those two were open, you were pretty much stuck with either paying extra or eating at the buffet. Thankfully, there were no children on the cruise and I could only hope that these adults were more careful about washing their hands and basic hygiene. I was still careful to always try to reach back to the back of steam table where utensils had not laid across the food. The real problem was the repetitive dishes they offered. At EVERY buffet other than breakfast, there were warmed over hamburgers and cheeseburgers under heating lamps and pizza under heating lamps. We were so sick of hamburgers and pizza by the third day!! Breakfast at the buffet was okay, although every other ship we had been on offered an omelet station where you could get a fresh, made to order omelet that no one else had touched. I missed that! The Black Crab and Villa Rosa were pretty repetitive too. We saw the same menu almost every night. I think that one night they did have an alternative menu but most nights, the same dishes were offered. One of the things I liked on RC was the ability to just pay a few extra dollars for a fillet mignon steak in the main dining room. The Divina offered no extra's in their dining rooms and seating was problematic. We prefer sitting at a table for two and that always seemed a bit of a problem with Carnival although RC always accommodated us with no questions asked and no problem. On the Divina, on this cruise, the first problem you had with the dining rooms is that you had to be sure you showed up at the right door at the right time. First, they would open the downstairs area of the Black Crab. If you showed up at the upstairs door or the Villa Rosa, you were redirected to the downstairs door of the Black Crab to accommodate the needs of the maitre de apparently rather than accommodate the needs of the passengers to be seated. If there were just six seats left on the first floor of the Black Crab, there was no way that the upstairs or Villa Rosa was going to be opened, even if a long line had formed. It was cause for a lot of grumbling among the passengers waiting to eat in one of the dining rooms. One of the worst things for us for eating choices was the lack of choices after the incredible parties at night that RSVP Vacations provided. When we were exhausted from dancing and partying with RSVP Vacations, we would head to the buffet for a snack before going back to out cabin. Every night, warmed over hamburgers and pizza and maybe some pasta. You could not get the fresh pizza right out of the oven, until the warmed over pizza had all been consumed. On Carnival and RC, there were sometimes midnight buffets or chocolate or dessert buffets. I think they all depend on pizza way to much for late night snacking and that gets boring real quick but MSC offered no alternatives in the entire seven days while Carnival and RC did have a few other options in this regard. Speaking of repetitive, I was surprised by the lackluster entertainment the MSC offered. We saw their show in the Pegasus theater two nights in a row and the acts were essentially the same but different costumes and theme. Thankfully, we were traveling with RSVP Vacations and the entertainment they brought on the ship was amazing! I can't say enough about the RSVP Vacations for troubleshooting a lot of the problems we had with MSC. With exception of a bartender here and there on our cruises, staff have always been friendly and attentive. The staff on MSC, other than the stewards, seemed a bit aloof. For the first four days or so, it seemed like they didn't want to make eye contact. Below deck, the staff was typical of other cruises and friendly from various places in the world. Above deck, they were mostly Italian and maybe that had something to do with their attitude toward us? I overheard someone saying that this was the first American cruise for the Divina staff and they were not used to Americans and then there was the fact that the passengers consisted of about 3,000 gay men partying all week. Regardless, after about the fourth day, it did seem like the staff warmed up a little but still not as friendly as some of our previous cruises. We didn't use the spa services on MSC at all but I do want to mention that they did have a gym which was about the same as other ships we had been on. On the Carnival ships we have traveled on, anyone could use the steam rooms or sauna. We were surprised to find that the RC Allure did not allow passengers to use those facilities unless they booked expensive spa treatments. This was also the case on the MSC Divina. Overall, I would never choose to travel on an MSC cruise if I could avoid it. I would definitely travel with RSVP Vacations on another chartered ship of this size or larger, though. Since I like big ships with the most amenities, RC probably wins out for me overall and I would love to see RSVP charter one of their ships. I loved the fact that there were no children on this cruise because often on Carnival, you can't find a serene place on the ship that doesn't have screaming kids running by. I think it is great if you are parents traveling with kids but we are probably done with Carnival for that reason. The pools and hot tubs are often filled with kids on Carnival. The Allure of the Seas did have several jacuzzi and pool areas that seemed set aside for adults. That is another reason, RC gets extra points over Carnival. I am not sure how MSC Divina would be regarding this as there were no children on this cruise. There was a "European" nude sunbathing area, though. I'm not sure if that was a feature that MSC always offers or was something RSVP Vacations created just for this cruise. My ratings for this cruise do NOT include the RSVP parties or entertainment. Read Less
Sail Date February 2014
Let me start by saying that this is the 6th cruise that I've been on in the last 10 years, across several different cruise lines, so I feel my expectations are pretty reasonable overall. Unfortunately, I was very disappointed in the ... Read More
Let me start by saying that this is the 6th cruise that I've been on in the last 10 years, across several different cruise lines, so I feel my expectations are pretty reasonable overall. Unfortunately, I was very disappointed in the food and service on this cruise. Ship The ship itself is beautiful - in addition to all the 'Bling' with the crystal staircases, I really liked the floor to ceiling windows in the buffet dining areas. Cabin Our cabin was an "ocean view' cabin (port hole, no balcony) and I was very happy with the size and amount of storage in the cabin. One minor annoyance was the crew washing down the outside of the porthole at 1:00 am on two different nights, which woke me up. Dining This was the worst part of the cruise. We were told to expect smaller portions due to the European dining styles vs US dining, and that would be fine with me. The problems were in other areas. Main Dining room - the first night, it took 2.5 hours to complete our meal. It was total chaos. The timing improved somewhat after that, but always tended toward the slow side, with people at the same table receiving portions of their meals at different times. I've also never seen an upcharge for shrimp cocktail or other entrees in the main dining room before this trip, but it was there every night. Also, the main dining room was only open for dinner, no breakfast or lunch. Buffet - So if not happy with the main dining room, eat at the buffet right? The problem is that the buffet served the exact same food every day, with 2 or 3 exceptions. By the end of the trip I was craving something different. Pizza restaurant - we did have an excellent pizza here, but with a small upcharge. Steak house - we had a great meal here, but the service was very slow. Sports bar - the burger was good here, as was the mozzarella sticks, but the reuben sandwich is served with literally 2 onion rings and a tablespoon of coleslaw. Several of us ordered this and it was they all came out this way. Entertainment - saw 2 shows and they were good, but only lasted about 30 minutes each. Service This was the other area of major disappointment. We were very often treated rudely by the staff. Part of this I can accept as language barrier type issues, and that would be ok, but other times, before we could even ask our question, or place our order, we were told "we are closed", or "No" with no alternatives being offered. Each day when they cleaned our cabin, something was missed, either wash cloths, pool towels, etc. Bar service started out shaky, but did improve over the course of the week. Ports and Shore Excursions Our itinerary changed significantly due to hurricane damage to our original destinations, but that is no fault of MSC. I was very happy with the excursions that we did book through the ship. Final thoughts - MSC has a long way to go if they want to break into the US market. There were a lot of problems that could have been overlooked, but by the end of the week I felt so frustrated with the service and attitude of the staff that other problems just added to my overall negative impression. I will never take another MSC cruise. Read Less
Sail Date October 2017
went with a lgbt bear group on this cruise the value was ok. the ship was ok but customer service was absolutely horrible. At one time the customer service rep. told me that I had no idea what I was talking about ... Read More
went with a lgbt bear group on this cruise the value was ok. the ship was ok but customer service was absolutely horrible. At one time the customer service rep. told me that I had no idea what I was talking about they I had never been on a cruise, I explained I have been on more than 10 cruise. They called me a liar, they did nothing at all to assist, the food was that same every day for the entire cruise seems like they would just reuse what ever did not go the day before no choices of meal lunch you can have pizza or a burger nothing else. In the evening time the buffet was never stocked had to wait in line for food MSC DIVINA was by far my worse experience every on any cruise and I have personally traveled on 3 other cruise lines Take my word on this!!!! STAY CLEAR OF THIS CRUISE LINE Read Less
Sail Date October 2017
This was our second cruise, we were with a big group and MSC did nothing to make us feel welcome or valued. The previous cruise was with Carnival which wasn't perfect but had much higher standards of customer service, more english ... Read More
This was our second cruise, we were with a big group and MSC did nothing to make us feel welcome or valued. The previous cruise was with Carnival which wasn't perfect but had much higher standards of customer service, more english speaking staff and better food options. Check-in procedure is online which is fine, you print off a 1 A4 sheet with your room details but little else and you're told you don't need luggage tags, except when you get to the port and you have to chase a porter to get one and fill it in on the dockside, the tags are waxed paper so take a good biro and have your cabin number to hand! Boarding in Miami is relatively smooth, I walk with a cane so was directed to the special assistance desk, although no one asked if I needed a wheelchair or any additional help boarding or not. The cabin was okay, even though it had been recently refitted, the dressing was pretty dark and plain, browns and yellows dominated. We had a larger balcony room with a sofa at the back of the boat which was a reasonable location. There was a good sized wardrobe with hangers and a small set of drawers. The bathroom has a small toilet, and average shower cubicle, with storage under the sink. TV is small with limited channel selection - lots of spanish channels, only english channels are CNN, BBC South America and Cartoon Network. We had booked a double bed and arrived to find two singles, we rang to ask to have the bed rearranged and was told it would happen after 6pm, it took four more calls before it was finally sorted out at 11.45PM! Cabin steward was noticeable by his absence, he was more visible smoking on the outdoor stairs next to our cabin, we raised this with customer services as the smoker blew into our balcony and cabin, they said that we would have to call when they were smoking so that they could come and catch them…I thought the cruise had camera's in all public spaces… The sheets weren't changed for 3 days and we had to chase to get fresh towels. Although it is useful to know that if you leave a key in the electrics pad (the thing you slot your key into to turn on the room electrics), then the steward can't enter the room, although this wasn't the case when the sheets weren't changed. The two main dining rooms are Black Crab and Villa Rossa, we were in Villa Rossa in the 2nd sitting. The food was really hit and miss, some days good, some days truly awful and inedible….the pasta was usually raw (and I know what al dente italian style is, this was not it!). They had really packed the tables close together which made it really hard to get in and out of table some time. The buffet was worse, with really limited salad selection, everything either undercooked and almost raw or stewed to the point of breaking down into brown sludge. The lunch time buffet was really bad with poor seasoning, uninspiring dishes and a real lack of imagination in the cooking. The desserts were the same every day and really disappointing compared to out other cruise experience. There aren't really any alternative included options, we didn't eat in any of the three paid for restaurants but everyone who did was really disappointed. They make a big thing in the brochures of the gelatto, and it is nice ice cream but you have to pay for the nice stuff and the stand was rarely staffed. All the staff were pretty rude and abrupt, with the majority having very bad english or really none at all, this included the customer service staff who's english was appalling. unlike other cruises, on the MSC Divina it is really hard to get served a drink…..hunting down a waitress was the first challenge, then trying to get across the order was the second challenge, and finally waiting for the drinks to arrive (with the right order)….and then the disappointment that the majority of the cocktails were truly disgusting, pure alcohol and no finesse or skill in mixing…the bar staff need a major lesson in bar tending…. We went to one show while on the boat, the Witches of Paris, which was boring and really underwhelming. The singing was bland, the choreography was weak and the acrobatics in line with a third rate circus. Our friends went to see the Micheal Jackson Tribute which was equally bad. The one highlight was the astronomy talks and guides, our friends went to these and loved them, really informative, interesting and innovative taking advantage of the beautiful clear skies and stunning stars. The pool areas are okay, there are a range of hot tubs at different temperatures with the largest seating 10 people, so was always a bit of a gamble on getting a seat and the pools were small salty plunge pools really. You are not allowed to have drinks by the hot tub - despite everything being plastic - which was a bit of a downer. The gym is large and was well used on the cruise, there wasn't much else to do given the poor entertainment and awful food. The highlight was the excursions which were well organised, although in general they were local tours which MSC facilitates access to, and in two there were long coach journeys which weren't mentioned in the guide on the boat or website when we booked them, not sure we would have chosen Tulum ruins if we'd have know 3hrs would be taken up on a coach and boat! There were issues for people with limited mobility getting on and off the tender and the crew just didn't seem to have thought about disability awareness and were rude handling some of the elderly passengers on and off the boat. Disembarkation was a bit chaotic and we were given the wrong tags and when we went back to swap them they had run out, so was all a bit messy but we got off the boat with our luggage so I guess that's success. So in essence, bad food, poor service, and disappointing environment….   Read Less
Sail Date November 2013
I will start out by saying that my partner and I go on a cruise every year. We have been on Royal, Carnival, and Norwegian prior to this MSC Cruise. We went as part of a group that took up about half of the ship. The activities that were ... Read More
I will start out by saying that my partner and I go on a cruise every year. We have been on Royal, Carnival, and Norwegian prior to this MSC Cruise. We went as part of a group that took up about half of the ship. The activities that were planned for the group were wonderful and had it not been for the group we would have gotten off the ship at the first port and flew back home. 1. Embarkation - They decided it would be a smart idea to put an employee who knew nothing about computers at the check in desk and then oh yeah have someone looking over his shoulder who also knew nothing about computers. Needless to say the check in process took about 20 minutes too long. Also the ship was late in getting people off the ship so we weren't allowed to board until approximately 12:30 (always have been able to board earlier then that on other ships) 2. Getting to the cabin - Our cabin wasn't ready at 1pm like they typically are. I will give the steward some credit though because he was great the rest of the week and was one of the only good employees on the ship. Still it took until around 4pm for our cabin to be ready. 3. Food - the food in the main dining room was terrible. It was served warm and not hot most of the time, had no favor to it and the service was terrible. It was not like other ships where the waiters learn what you like and seem happy to see you. The servers dropped the food in front of you and were quite annoyed if you asked for anything. The food in the buffets was ok... same as usual. The Steakhouse on board (extra charge) was the only good meal we had. Honestly the most comical thing was that this is an Italian cruise line and the Italian food was terrible... very bland and tasteless. 4. The Bar Service - there is maybe one or two cocktail servers at each bar. Same goes for the pool. Most times you had to beg a bartender or a server to get you a drink. A lot of times we were told that they didn't make very many types of drinks at the different bars so you were out of luck. We heard sorry a lot but no one seemed to care. 5. Excursions - Please note that if you are doing an excursion it is not like on other cruise lines. The descriptions sometimes make it seem like you are on the same excursion with your friends because you are both doing the dolphin swim (one without the dolphin part) but when you get to the area for the excursion you are told they are two separate excursions. When you say you don't want to do it because you don't want to be separated... you will definitely not get your money back. you will just get told sorry. 6. Aurea Spa Suites - We booked this suite and were told that certain spa packages come with this suite. This is not the case apparently. WHY CALL IT A SPA SUITE??? We were told that they only offered that in Europe and not in America. When we asked them to make good by what we were told, we got the usual sorry but nothing was done. It is ok... they are the ones that lost out on money because we would have spent a lot of money in the spa but now they weren't going to see a dime. 7. No bar service in the theater 8. Maintenance was VERY slow to respond. 9. They apparently have no authority to make any decisions on the ship. Everything requires an email to Italy and it takes days for them to respond. 10. Saw a bartender throw a drink at a patron 11. People were stuck on an elevator for 45 minutes and when they tried to use the phone in the elevator to call they were put on hold. Finally when someone came to help the patrons were yelled at and told they were only stuck for 3 minutes (it was 45 by one guy who actually timed it). These people were given a free drink... um but they had unlimited drink packages... 12. Our bill on board was off by 2200. When we went to get it sorted out we were accused that it was somehow our fault. Ten minutes later we got our real bill printed with no apology. 13. GETTING OFF THE SHIP WAS A COMPLETE DISASTER (and we were told it was better than the week prior) All in all had a great vacation because of the group we were with but I will never step on another MSC Cruise Ship again. I have received a phone call from MSC customer service who took all this information from me and promised me an email immediately. It has been at least 3 days now and no email and no return call. Other friends have been told that they will be responded to without a month. PLEASE STAY AWAY.   Read Less
Sail Date November 2013
Our 10th Anniversary was ruined. No dancing, no romantic dinners, it was a take over of a large and very different group. All the reviews seem to be the same. The food was less than acceptable. The dinning room Villa Rosa was awful. The ... Read More
Our 10th Anniversary was ruined. No dancing, no romantic dinners, it was a take over of a large and very different group. All the reviews seem to be the same. The food was less than acceptable. The dinning room Villa Rosa was awful. The food was laughable, the service was nonexistent. The buffet was cafeteria food, it was very salty and tasted like we were eating institutional food. Forget about getting a drink on this cruise. None of the wait staff cared to wait on anyone. The bartenders ignored you. They did keep the tables clean, that's about it. Midnight buffet was hot dog rolls and your choice of tuna fish, chicken salad and egg salad and maybe ham. I was afraid to eat any of it. Where were the ice sculptures the exotic food? This is not what I remember when I cruised with Royal Caribbean. I first want to say I have nothing against gay/lesbians or drag queens. I didn't expect to vacation with them on a ship for seven days. That should have been my choice. I have friends and family who I love that are gay, so I want to be clear that I have nothing against them what so ever. We happened to be on a cruise that was inundated with over 2,000 drag queens, and a very large gay and lesbian group. At first I really didn't understand what was going on. But then they took over the ship. There was no where to go for a peaceful relaxing time. The entertainment was just ok. There was no bands or orchestras. Everything was lip sync. The theater show was the same every night, just different theme and costumes. Kind of strange. The guest services was a joke. They never helped us in any way. They either didn't know or they gave us the run around. They always had the wrong information or no information at all. "Sorry we can't help you". Don't ask for a wake up call, because you won't get it. They will pretend that they will wake you, but they won't. The nonsense frat party and drag queen parties that went on day in and day out was to say the least offensive. I literally hid in my cabin and ordered room service. The room service was good by the way, but very limited in choices. Coffee, tea and salad was delicious. I'm not sure where that food came from, but it was certainly so much better than any other food on the ship. The fitness center was top notch as was the spa. Day one I wanted off that ship. The disgusting display of some of these groups was appalling. I felt bad for the people who had children and elderly parents with them. Some of the things that happened were X rated and I don't feel comfortable putting it in this review. I felt trapped and disgusted. MSC did the wrong thing allowing these groups to be integrated into the very small population of people who had no idea what they were in for. These groups did not want us on this ship. They took over all of the bars, pool and entertainment areas. Every night they had a theme. One night was Hell. Priests and Nuns dressed like the devil, real nice!!! The stories go on, and way to vile to put on this site. NO ONE WAS TOLD THAT THESE GROUPS WERE GOING TO BE ON THE SHIP. I would have sailed a different day for sure. We will NEVER ever go on a cruise again. I never want to be put in a position where I spend a lot of money and be trapped with no food or acceptable entertainment. I am disgusted. The service was horrible. You couldn't get a drink at the bar EVER. Food was terrible but I give them an A for cleanliness. Most of the staff could care less about you or understand you. They were all a bunch of miserable people. Except for Angus in the cigar lounge. There was hate crimes going on as well. Security was a joke. But I'm sure these poor German couples are calling their lawyers. Security did nothing but allow situations to escalate. Even when an officer of the ship was called, nothing was done about this situation. What happened was considered a "Hate Crime" in the USA. I am so done. I don't even want to talk about it anymore. Just watch yourself. I would NEVER recommend MSC, they have no idea what they are doing. Beautiful ship run by robots. I thank God for our excursions. That was our only solace. But then we had to get back on that God forsaken ship and hide in our cabin. Peace to all. Read Less
Sail Date November 2013
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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