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6 MSC Cruises MSC Divina Gay & Lesbian Cruise Reviews

At the end of Hurricane season, my partner and I decided we wanted a cruise - and MSC offered a compelling option - so we took it! We were automatically upgraded to a balcony room on Deck 13 - more of a balconette, I might add. The ... Read More
At the end of Hurricane season, my partner and I decided we wanted a cruise - and MSC offered a compelling option - so we took it! We were automatically upgraded to a balcony room on Deck 13 - more of a balconette, I might add. The cabin was comfy, the balcony pretty much useless (except to let in sea air), but the cabin steward was always a bit slow - our room wasn't ready on Day 1 until after 4pm, nor were we given pool towels in the room (exchanges only are made on the pool deck). Our friends on Deck 5 didn't get a balcony, but their room was noticeably bigger and more comfy. The cabin steward was a bit slow to clean every day - sometimes nothing was touched until mid-afternoon. This I thought a bit odd. The ship? One word - BIG and gorgeous. Absolutely beautiful artwork as well - the crystal-infused atrium stairways were spectacular. Dining - we had first seating dining in the Black Crab - a beautiful dining room. However, be aware that you are NOT on an American cruise ship- it's Italian, and you'll never forget that as your dinner takes a leisurely two hours most nights. Portions are Euro-sized as well (not a problem for me) - so be aware that you won't be taking in 4,000 calorie dinners by default - you'll need to order multiple entrees to reach that level of wretched excess. Specialty dining- 3 versions of Eataly were on board - we went to the Eataly Steakhouse, expecting fantastico service. Nope. Very slow. Haphazard. The wait staff forgot requests regularly. We all agreed it was a total waste of money as well. Coffee and water packages presented an interesting mix of modernity and bureaucracy. I thought I'd get the water delivered en masse to the room on Day 1 - it was a hope. Nope. The room steward delivered two little booklets of paper coupons for the water and coffee - we had to sign for these. Instead of being loaded on my cruise card, I had to give my cruise card and paper coupon to the various locales on the ship to get coffee or water bottles. Odd. Entertainment - was quite nicely done, though I do think they overused the YMCA song (!). You'll enjoy it. Just don't expect much narrative - just sit back and enjoy in the beautiful Pantheon theatre! Activities - a nice mix well-suited to all ages. The only issue I had was that though the gym was free, access to the changing room and sauna was restricted to an extra-fee charge. Once on board, you immediately need to set up a credit card against your cruise card. Why they don't let you do this online or at check-in is another very odd Italian quirk. The crew was quite friendly - most announcements were done in six languages (!). One issue of note was that room stewards and wait staff were mostly of people from the Philippines - but all entertainment and management was composed of Europeans. Why, oh progressive Europeans, are not your Filipino team members not worthy of higher roles? I use the phrase "progressive" loosely. It was pretty obvious that your role was dependent on your ethnicity. Very disconcerting in this day and age. I expect better, as equality must be lived to be appreciated. MSC doesn't get this, and it was noticeable. Ports - we were rerouted due to earlier season Hurricane activity. However, our stops in Costa Maya, Cayman Islands, Montego Bay Jamaica and Nassau were lovely and nicely planned - kudos! Internet - they really limit you here. Be aware that 800mB total for the Surfer pkg will go quickly if you are not very, very careful. Finally- the disembarkation process began just before 7am Saturday and was very VERY well done. Good going, Team MSC! Would we go again? Now that I understand the Euro-lack of service (speed), maybe I would go. But my travel colleagues vastly prefer American service levels. Read Less
Sail Date October 2017
After sailing for several times on Princess I wanted to try MSC, hoping it would be similar experience that I got used to on Princess. It wasn't. Ship is beautiful and pristine what comes to maintenance and cleanliness. Unfortunately ... Read More
After sailing for several times on Princess I wanted to try MSC, hoping it would be similar experience that I got used to on Princess. It wasn't. Ship is beautiful and pristine what comes to maintenance and cleanliness. Unfortunately MSC is lacking in professional and friendly service, limited seating options 'for two' at dining rooms and overall falling short to create 'quiet and relaxing' cruise experience. There is no reason why MSC would charge for their "Thermal Spa". It's mostly co-ed areas with NO pool, jacuzzi, cold towels, water service or any other amenities associated with typical spa charges. Just dry and steam sauna. Very disappointed. It should be complimentary, just like on most Princess ships. Unfortunately MSC is not enforcing their formal and semi-formal night attire, allowing hillbillies to wear t-shirts and shorts on formal nights. It's very disrespectful for passengers, who take time to dress elegantly. Ship itself is spotless and very clean. Even Princess ships are unfortunately never that well maintained. Food was tasty and good quality. Buffett is a Carnival style, where it's scattered all over the place and being closed for several hours between breakfast-lunch and dinner. Providing you only three options; pizza, cheeseburger and a hotdog, while main area is being closed. No healthy options like soup and salad are available during meal brakes. This serving time brake creates lines, making entire ship to go to buffet at the same time. It's a total zoo. Screaming kids, pushing, rude people and bad buffet design. I prefer Princess style, where food is located in same area with seamless food options throughout the day. Eliminating lines and waiting time. MSC buffet style is also a major hygiene issue, since there is no control over people disinfecting their hand prior entering to buffet. Kids touching food and buffet utensils with their dirty hands. Most bars and pools were closed during port days, which seems rude toward passengers who like to stay aboard and enjoy ship. MSC Divina is like a beautiful Aria hotel located in Vegas, unfortunately filled with Vegas type of people and with unprofessional customer service. Not sure if it's intentional or unintentional, but MSC seem to attract Carnival type people with their low cruise prices, when it has so much more potential to compete with Princess instead. This cruise had too many kids and families, 'budget cruisers with no etiquette and style', very anti-social, unfriendly and just rude crowd. Of course not MSC's fault, but if that's the demographic that MSC is aiming to attract, then it's just too bad. This shortsighted approach to expand their market will definitely hurt MSC reputation and brand image in a long run. Especially if they will continue to aim for "low fruit" market, instead of going higher by improving their services and raising their prices. They can certainly afford to do that. Read Less
Sail Date May 2017
I have been on 6 cruises so far, all seven days, and all Caribbean and I have never experienced such God awful service as I have on this ship. Clearly, the crew is either worn out, or just has lousy management. Even the front desk staff ... Read More
I have been on 6 cruises so far, all seven days, and all Caribbean and I have never experienced such God awful service as I have on this ship. Clearly, the crew is either worn out, or just has lousy management. Even the front desk staff seems totally uncaring and unmotivated. I don't believe that I ever made eye contact with any member of Divina's staff once. There is something seriously wrong with the management of this vessel. I only saw my cabin attendant once, for 3 minutes at boarding. His essence lingered for an extra half hour however. No inquiries during the cruise on how I was, or how the cabin was or how anything was, in general, from anyone. I found this unusual to say the least. My curtains were torn, my comforter stained, and I felt i was imposing on someone to even take a look at it. The food was unexceptional. It wasn't terrible, but definitely not luxury cruise line fare. Literally I have had a much better meal on the other 5 ships I was on and that included Princess and RCL. The speciality restaurants are not all that special and have an al la carte menu, not a flat fee. Generally, the ship had a general feel of non urgency, to say the least. Every customary thing I have become used to on HAL, RCL, Princess or NCL was absent here or only existent with some prodding. Even booking transportation to the airport was an eye rolling trial, of which I had to seek out since the line didn't begin offering it mid cruise like the other lines. If this continues, I can't see the Divina competing against the big 4 cruise lines here in Florida.   Read Less
Sail Date February 2014
We have a ball wherever we go. The glass is always half full as they say. that being said there are a number of things that MSC MUST do right away or they could alienate the US market and possibly have to move what is a gorgeous ship back ... Read More
We have a ball wherever we go. The glass is always half full as they say. that being said there are a number of things that MSC MUST do right away or they could alienate the US market and possibly have to move what is a gorgeous ship back to Europe (or some other locale). Boarding-It seems to be a very lengthy process to check people in. My suggestion to management would be to time the average check in time frame. We clocked most in the 10-15 minute range per couple, which is far too long when you have 3,400 people to board. We arrived at the Pier at 4PM and were finally on board at 5:45PM. Ship-The ship indeed is Gorgeous. Super clean and just stunning visuals everywhere you look. The entire ship feels fresh and new and the cabins are beautiful. Warning: Bring a bar of Soap as they only dispense body wash in the showers ( We loved the Shower Capsule). We say this because three of our friends cabins didn't have washcloths, so they were not sure what you were to use the body wash with. We had washcloths so we were fine! Food-Wow- Here's where they need to fix things and fast or they are going to be lost in the crush of competition. Try as we might, the food is just plain horrible in the dining room- No two ways about it. the service is just as bad. It's like they need to throw out the play book and start all over again. I read other reviews and I really wanted to shout- "No trust me- It's better" but alas it isn't. the buffet became our sanctuary and we lived on Pizza which is VERY very good by the way. However when you get Risotto slopped onto a salad plate ( Do you not have bowls?) Or a cup of soup where some have a garnish and some don't and some are full and some are half full or Prime Rib Entree's that resemble shoe leather - Well we couldn't get out of there fast enough. Management can't sugar coat this- They have to address it. Entertainment- Was pretty good- they seemed very poorly lit - I'd get someone with theatrical lighting experience in there. The singers and dancers are all good and this is an area that MSC truly is showing promise. We loved the Cirque-esqe touches of the shows. Musicians throughout we all great and the entertainment staff seemed to really be working hard to make sure everyone had a great time. Few other notes: Spa/Gym is really nice. Drinks are very generous size ( and strength) and the coupons you can buy at any bar are a very good deal- If you even plan to have 2 drinks a day get these it will save you lots of $$. Overall we had fun as we were with a group of friend but MSC needs to take the Chef and Maitre D to task, as their areas of oversight will ruin their ratings if they can't improve the experience.   Read Less
Sail Date December 2013
I have a mixed review to be honest. I loved the ship and I had a great time but my frustrations grew more and more every day. I love going on cruises and this was my third one. The other two were on carnival. I figured this MSC cruise ... Read More
I have a mixed review to be honest. I loved the ship and I had a great time but my frustrations grew more and more every day. I love going on cruises and this was my third one. The other two were on carnival. I figured this MSC cruise would be much better but to be honest, it was not. I will most likely take an MSC Cruise again as this was only the second cruise in the Caribbean so they have some work to do and I took that into account. The staff honestly, does work very hard and they work daily and they do not get paid a lot. However the management seriously needs some work. They need to train the staff much better. Especially in the dining rooms and in the Buffet areas. The bartenders needs some serious training. It took forever to get drinks and honestly, the drinks were expensive and very week. We waited about a half hour for drinks. American's love to drink. So to start with the Buffet - there was no juices to drink besides water. So I decided that I would use a soda coupon and go get a soda however the bar in the buffet area was closed. So all you had was water. So I decided to go to the other bar outside the pool deck area. Well good luck with that, the line was enormous and you had to wait for thirty minutes for that to happen. The staff did not seem to be knowledgeable about much as well. My friend who came with me, thought he would actually gain a lot of weight from all the food but actually he said he lost weight as the food was not that good. I felt as though the food was good at times but not all the time. Late night, the food was limited. The entertainment staff was actually great. They have the most amazing shows and they really show appreciation to all the guest. I have never seen shows like this ever. I met one of the Entertainment staff individuals who I became friends with. I told him my experience on the ship and also told him that this is a new area for the ship so I know there are things that need some work and I would come back on the ship again in hopes to see progress and I am sure I will. I do see however that the management on the ship really does need to do some work. I was not impressed with the management. There was a huge difference between a Carnival Ship and the MSC Divina though. Our cabin staff member was very nice and did a really good job. He would always ask us when we wanted our room cleaned. He was there during the mornings and the evenings. Since we stay up very late, we chose the evenings. He did a great job. I will most likely go on a Carnival Cruise ship however before I go on this ship again. But who knows. I just do not want to take a chance on bad service again but will have to see. My friend who went with me, says he will never go on this ship again. Read Less
Sail Date November 2013
Booked with a large group. Promised the moon and stars but that is hardly what was delivered. Both the agency and the Cruise line had a full year to prepare for this 1700 plus member group, that brought aboard alot of it's own ... Read More
Booked with a large group. Promised the moon and stars but that is hardly what was delivered. Both the agency and the Cruise line had a full year to prepare for this 1700 plus member group, that brought aboard alot of it's own specialty entertainment, and had alot of it's own special events seperate from the rest of the customers. I was lucky enough to get to the port early and check in was a breeze as was boarding. Since I tip well my bag arrived rather quickly to my room, were others had to wait till well after we left Miami to see their luggage which caused panic. My room on the 5th level which is the lowest on the boat with a nice big port hole window was comfortable, clean and enjoyable as it barely moved unlike rooms on higher floors. I tipped my cabin Steward the moment I arrived and said let's get this started right, we had a nice discussion of my likes , dislikes, and expectations and he delivered ontime, everytime. He therefore earned two more tips during the voyage. The ship is very large and the first thing I did was go floor to floor front to back getting to know everything and after about 3 and a half hours I had the ship memorized. General staff on board, with some exceptions, tended to be robotic, to cold, to downright miserable, and you could walk miles without seeing a smile unless you actually stopped, asked for one and humiliated them in the process. Bar tenders can be very shady, slow and arrogant, so it's best to pick a few in different locations, tip them really well right away, make a connection, and no matter what bar you are at or how busy they are they will drop everything and get to you right away even if your 4 deep in line. Our group had several very large parties and everytime they started out understaffed at the bars. MSC does not seem to get the hint after day 1 nor did they after day 6. Everything seemed as if we were lining up in a 1970's era Soviet Breadline. The Brunch is served on days at sea it costs extra but is worth every penny. The food and service are top notch and it's the only venue that is. The rest of the food and service ranged from passable to downright repulsive. I have never spit so much food back on plates in my entire life. It was a week of how not to cook and serve food. The main dining room was always slow, and the staff took 5 days to warm up to our table which was full of amazing wonderful people. The Dining Captain however met me the first night with a paper in his hand and discussed some of my special dietary needs and followed up daily to make sure I was happy. He earned a nice tip for that personal touch. The buffet while vast in size and choice provided food so bad I would not feed it to starving animals, I got so tired of spitting the food back on my plate in disgust most days I just waited to endure dinner. The staff at the buffet are very robotic and only speak with each other rarely did I see them approach a guest and speak, just lift dirty dishes away. Alot of the customer service staff and tour desk staff seemed under trained, had zero authority to make an independent decision, and while every day I got my wake up call by asking directly at the desk , on the most important day, departure day, no call at all. The entertainment staff was very nice on board and some nice shows, and the few chances I got to meet some of the professional entertainers they were delightful people and proud of their work and eager to have you see and enjoy it. They seemed to be, other than the cruise director, the hostess at the Brunch, the only ones that ever really got excited about the product they were offering. On a scale of 1 to 10 sadly this ship with so much potential has only reached a 3.5 with me. Read Less
Sail Date November 2013
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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