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1 Helpful Vote
Sail Date: January 2019
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was ... Read More
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was plentiful, we were hesitant because people's reviews had made it seem like there was too much pasta on the menus, we found the opposite, the food was very tasty and the selections was great, they still need to work out a few kinks, in the black crab restaurant ( where we were assigned ) we had to wait for our coffee to accompany our desserts, but it seems like every cruise line is cutting staff and you don't get quite the prompt service that we expect. The itinerary was wonderful too, going to shore and coming back into the ship was painless and we loved the fact that the ship stayed longer in ports than most cruises we have taken, that was nice surprised. Another pleasant surprise was the entertainment in the theater, we enjoyed all of the shows, they did an amazing job and would certainly would do another MSC Cruise. Read Less
1 Helpful Vote
Sail Date: January 2018
Our friend who is a regular cruiser has been saying for years we must go on a cruise, but it wasn’t something that particularly appealed to us. Anyway after watching lots of cruising TV show we warmed to the idea and booked MSC Divina ... Read More
Our friend who is a regular cruiser has been saying for years we must go on a cruise, but it wasn’t something that particularly appealed to us. Anyway after watching lots of cruising TV show we warmed to the idea and booked MSC Divina for our honeymoon, and are so glad we did! We absolutely loved it, even though it started off with bad weather - we love the sun, and normally if the first couple of days of a holiday have bad weather it sets the tone for the rest of the time away, but I spite of that we still loved it. Whilst we don’t have any other cruises to compare it to, what it has done is made us want to book again, so we must have enjoyed it. I don’t like to think of us as hard to please or very demanding, and on the whole we enjoyed everything about it. We had an issue with priority boarding in that we awerent give it, even thought it came as part of our package - got it sorted out but wasted maybe 45 minutes waiting around in the terminal. The staff there were either very good or very bad, but I don’t think that is something MSC can control. As first timers I think maybe they could explain things a bit better, such as getting in and off the ship. We felt a little lost at times, but are perfectly capable of figuring things out - I question whether maybe some passengers would just get on with it and figure things out like we did, so perhaps a little work is need there, Regarding food, this seems to be one of the main areas where there is criticism and I understand this, it wasn’t the best. For us, it was fine. Food isn’t really a huge issue fo is, as long as we can get something to eat. I would say it was probably average, selection wasn’t always great wherever you had dinner and not always as hot as it could be, but equally was too hot at other times. Definitely an area for improvement, but by no means a deal breaker for me. All said, it was a fabulous experience and I wouldn’t hesitate to go on Divina again! Read Less
3 Helpful Votes
Sail Date: October 2017
Let me start by saying that this is the 6th cruise that I've been on in the last 10 years, across several different cruise lines, so I feel my expectations are pretty reasonable overall. Unfortunately, I was very disappointed in the ... Read More
Let me start by saying that this is the 6th cruise that I've been on in the last 10 years, across several different cruise lines, so I feel my expectations are pretty reasonable overall. Unfortunately, I was very disappointed in the food and service on this cruise. Ship The ship itself is beautiful - in addition to all the 'Bling' with the crystal staircases, I really liked the floor to ceiling windows in the buffet dining areas. Cabin Our cabin was an "ocean view' cabin (port hole, no balcony) and I was very happy with the size and amount of storage in the cabin. One minor annoyance was the crew washing down the outside of the porthole at 1:00 am on two different nights, which woke me up. Dining This was the worst part of the cruise. We were told to expect smaller portions due to the European dining styles vs US dining, and that would be fine with me. The problems were in other areas. Main Dining room - the first night, it took 2.5 hours to complete our meal. It was total chaos. The timing improved somewhat after that, but always tended toward the slow side, with people at the same table receiving portions of their meals at different times. I've also never seen an upcharge for shrimp cocktail or other entrees in the main dining room before this trip, but it was there every night. Also, the main dining room was only open for dinner, no breakfast or lunch. Buffet - So if not happy with the main dining room, eat at the buffet right? The problem is that the buffet served the exact same food every day, with 2 or 3 exceptions. By the end of the trip I was craving something different. Pizza restaurant - we did have an excellent pizza here, but with a small upcharge. Steak house - we had a great meal here, but the service was very slow. Sports bar - the burger was good here, as was the mozzarella sticks, but the reuben sandwich is served with literally 2 onion rings and a tablespoon of coleslaw. Several of us ordered this and it was they all came out this way. Entertainment - saw 2 shows and they were good, but only lasted about 30 minutes each. Service This was the other area of major disappointment. We were very often treated rudely by the staff. Part of this I can accept as language barrier type issues, and that would be ok, but other times, before we could even ask our question, or place our order, we were told "we are closed", or "No" with no alternatives being offered. Each day when they cleaned our cabin, something was missed, either wash cloths, pool towels, etc. Bar service started out shaky, but did improve over the course of the week. Ports and Shore Excursions Our itinerary changed significantly due to hurricane damage to our original destinations, but that is no fault of MSC. I was very happy with the excursions that we did book through the ship. Final thoughts - MSC has a long way to go if they want to break into the US market. There were a lot of problems that could have been overlooked, but by the end of the week I felt so frustrated with the service and attitude of the staff that other problems just added to my overall negative impression. I will never take another MSC cruise. Read Less
3 Helpful Votes
Sail Date: October 2017
went with a lgbt bear group on this cruise the value was ok. the ship was ok but customer service was absolutely horrible. At one time the customer service rep. told me that I had no idea what I was talking about ... Read More
went with a lgbt bear group on this cruise the value was ok. the ship was ok but customer service was absolutely horrible. At one time the customer service rep. told me that I had no idea what I was talking about they I had never been on a cruise, I explained I have been on more than 10 cruise. They called me a liar, they did nothing at all to assist, the food was that same every day for the entire cruise seems like they would just reuse what ever did not go the day before no choices of meal lunch you can have pizza or a burger nothing else. In the evening time the buffet was never stocked had to wait in line for food MSC DIVINA was by far my worse experience every on any cruise and I have personally traveled on 3 other cruise lines Take my word on this!!!! STAY CLEAR OF THIS CRUISE LINE Read Less
1 Helpful Vote
Sail Date: October 2017
At the end of Hurricane season, my partner and I decided we wanted a cruise - and MSC offered a compelling option - so we took it! We were automatically upgraded to a balcony room on Deck 13 - more of a balconette, I might add. The ... Read More
At the end of Hurricane season, my partner and I decided we wanted a cruise - and MSC offered a compelling option - so we took it! We were automatically upgraded to a balcony room on Deck 13 - more of a balconette, I might add. The cabin was comfy, the balcony pretty much useless (except to let in sea air), but the cabin steward was always a bit slow - our room wasn't ready on Day 1 until after 4pm, nor were we given pool towels in the room (exchanges only are made on the pool deck). Our friends on Deck 5 didn't get a balcony, but their room was noticeably bigger and more comfy. The cabin steward was a bit slow to clean every day - sometimes nothing was touched until mid-afternoon. This I thought a bit odd. The ship? One word - BIG and gorgeous. Absolutely beautiful artwork as well - the crystal-infused atrium stairways were spectacular. Dining - we had first seating dining in the Black Crab - a beautiful dining room. However, be aware that you are NOT on an American cruise ship- it's Italian, and you'll never forget that as your dinner takes a leisurely two hours most nights. Portions are Euro-sized as well (not a problem for me) - so be aware that you won't be taking in 4,000 calorie dinners by default - you'll need to order multiple entrees to reach that level of wretched excess. Specialty dining- 3 versions of Eataly were on board - we went to the Eataly Steakhouse, expecting fantastico service. Nope. Very slow. Haphazard. The wait staff forgot requests regularly. We all agreed it was a total waste of money as well. Coffee and water packages presented an interesting mix of modernity and bureaucracy. I thought I'd get the water delivered en masse to the room on Day 1 - it was a hope. Nope. The room steward delivered two little booklets of paper coupons for the water and coffee - we had to sign for these. Instead of being loaded on my cruise card, I had to give my cruise card and paper coupon to the various locales on the ship to get coffee or water bottles. Odd. Entertainment - was quite nicely done, though I do think they overused the YMCA song (!). You'll enjoy it. Just don't expect much narrative - just sit back and enjoy in the beautiful Pantheon theatre! Activities - a nice mix well-suited to all ages. The only issue I had was that though the gym was free, access to the changing room and sauna was restricted to an extra-fee charge. Once on board, you immediately need to set up a credit card against your cruise card. Why they don't let you do this online or at check-in is another very odd Italian quirk. The crew was quite friendly - most announcements were done in six languages (!). One issue of note was that room stewards and wait staff were mostly of people from the Philippines - but all entertainment and management was composed of Europeans. Why, oh progressive Europeans, are not your Filipino team members not worthy of higher roles? I use the phrase "progressive" loosely. It was pretty obvious that your role was dependent on your ethnicity. Very disconcerting in this day and age. I expect better, as equality must be lived to be appreciated. MSC doesn't get this, and it was noticeable. Ports - we were rerouted due to earlier season Hurricane activity. However, our stops in Costa Maya, Cayman Islands, Montego Bay Jamaica and Nassau were lovely and nicely planned - kudos! Internet - they really limit you here. Be aware that 800mB total for the Surfer pkg will go quickly if you are not very, very careful. Finally- the disembarkation process began just before 7am Saturday and was very VERY well done. Good going, Team MSC! Would we go again? Now that I understand the Euro-lack of service (speed), maybe I would go. But my travel colleagues vastly prefer American service levels. Read Less
Sail Date: October 2017
The price was unbeatable as a "last minute". We dined every night with the same people and luckily we loved them all and had some great conversations as well as a lot of fun. Ordering breakfast in the dining room was a crap ... Read More
The price was unbeatable as a "last minute". We dined every night with the same people and luckily we loved them all and had some great conversations as well as a lot of fun. Ordering breakfast in the dining room was a crap shoot ... order what you want and get what they give you so be a flexible breakfast eater. The food was OK but not fabulous. The entertainment on the other hand was truly fabulous and every night was like going to an off Broadway event. We tendered once out of 4 stops and I don't tender so that was a plus for me. The balcony room was great....13125 was a super convenient location and the beds were nicely prepared to make you comfortable. The ship itself is HUGE and beautiful. It has literally thousands of mirrors and "Glitz" is the operative word for this ship. They had two formal nights, one white night and one Halloween night (which was an absolute fun night) The ship was all decorated for Halloween and dressing up for the best costume contest is highly encouraged. Not everything was perfect but the imperfections were fairly minor ....it's all in your attitude so go with a good one and have fun !! Read Less
1 Helpful Vote
Sail Date: July 2017
I had read about this cruise liner and wanted to experience it for myself. The MSC Divina is truly a beautiful ship and the Atrium is the most beautiful one I've ever seen. Very nice ship to walk around in and experience. The ... Read More
I had read about this cruise liner and wanted to experience it for myself. The MSC Divina is truly a beautiful ship and the Atrium is the most beautiful one I've ever seen. Very nice ship to walk around in and experience. The lounges aboard the ship are truly beautiful and the Dinners were excellent. My only complaint is that the boat is so huge and it holds so many people, there tends to be crowds in the mornings and afternoons at the food areas and somewhat hard to find a table at times. Also, the two pools is somewhat small to handle to many people that you really need to wait at times to get in to enjoy it. Overall, the ship is beautiful and definitely worth taking, you will enjoy yourself very much. I would give this Cruise ship a solid B/B+ and would maybe cruise it again. Read Less
10 Helpful Votes
Sail Date: May 2017
After sailing for several times on Princess I wanted to try MSC, hoping it would be similar experience that I got used to on Princess. It wasn't. Ship is beautiful and pristine what comes to maintenance and cleanliness. Unfortunately ... Read More
After sailing for several times on Princess I wanted to try MSC, hoping it would be similar experience that I got used to on Princess. It wasn't. Ship is beautiful and pristine what comes to maintenance and cleanliness. Unfortunately MSC is lacking in professional and friendly service, limited seating options 'for two' at dining rooms and overall falling short to create 'quiet and relaxing' cruise experience. There is no reason why MSC would charge for their "Thermal Spa". It's mostly co-ed areas with NO pool, jacuzzi, cold towels, water service or any other amenities associated with typical spa charges. Just dry and steam sauna. Very disappointed. It should be complimentary, just like on most Princess ships. Unfortunately MSC is not enforcing their formal and semi-formal night attire, allowing hillbillies to wear t-shirts and shorts on formal nights. It's very disrespectful for passengers, who take time to dress elegantly. Ship itself is spotless and very clean. Even Princess ships are unfortunately never that well maintained. Food was tasty and good quality. Buffett is a Carnival style, where it's scattered all over the place and being closed for several hours between breakfast-lunch and dinner. Providing you only three options; pizza, cheeseburger and a hotdog, while main area is being closed. No healthy options like soup and salad are available during meal brakes. This serving time brake creates lines, making entire ship to go to buffet at the same time. It's a total zoo. Screaming kids, pushing, rude people and bad buffet design. I prefer Princess style, where food is located in same area with seamless food options throughout the day. Eliminating lines and waiting time. MSC buffet style is also a major hygiene issue, since there is no control over people disinfecting their hand prior entering to buffet. Kids touching food and buffet utensils with their dirty hands. Most bars and pools were closed during port days, which seems rude toward passengers who like to stay aboard and enjoy ship. MSC Divina is like a beautiful Aria hotel located in Vegas, unfortunately filled with Vegas type of people and with unprofessional customer service. Not sure if it's intentional or unintentional, but MSC seem to attract Carnival type people with their low cruise prices, when it has so much more potential to compete with Princess instead. This cruise had too many kids and families, 'budget cruisers with no etiquette and style', very anti-social, unfriendly and just rude crowd. Of course not MSC's fault, but if that's the demographic that MSC is aiming to attract, then it's just too bad. This shortsighted approach to expand their market will definitely hurt MSC reputation and brand image in a long run. Especially if they will continue to aim for "low fruit" market, instead of going higher by improving their services and raising their prices. They can certainly afford to do that. Read Less
8 Helpful Votes
Sail Date: April 2017
This was the first cruise for my husband and I. We are both in our 40's. We traveled with friends of ours who had cruised on this ship previously. I had read a lot of reviews before starting this trip, and it was quite a mixed bag, so ... Read More
This was the first cruise for my husband and I. We are both in our 40's. We traveled with friends of ours who had cruised on this ship previously. I had read a lot of reviews before starting this trip, and it was quite a mixed bag, so I wasn't really sure what to expect. I was pretty much prepared for anything. Overall, I would say it couldn't have turned out much better!!! Embarkation went fairly smoothly, although we had a different experience than most of the passengers since we were traveling with a disabled friend. This helped us avoid the lines, but also kept us from taking embarkation photos, which might have been nice to have as a memory of our journey. The ship was truly amazing. The decor was gorgeous, and throughout the cruise, the staff worked to keep everything clean so you could enjoy your time there. The Divina is really large, so it was a bit daunting for a first-timer, but with the help of the maps and wandering around quite a bit, it became fairly easy to navigate and get to where you wanted to be. Our interior cabin, 9175, was decently sized, clean, and in great condition. The food on the Divina was good, for the most part. The buffet allowed us to try many things, and I was really only disappointed in one. The desserts were great. The food doesn't vary a lot throughout the week, but with so many option to choose from, there's no need to eat the same thing each day if you don't want. Our dining room was The Black Crab. We were supposed to get early seating, but ended up with the late seating instead. I think this worked out better for us in the end, as we didn't have to rush from dinner to get to the show, so we could get decent seats. I will say that service in the Black Crab was pretty slow, but that's probably to be expected when you have to serve so many people all at once. Our servers, Brendo and Magdalena, did their best to make sure we had bread and water, and to try to hurry things up when they could. Sometimes there was some confusion, but it always got worked out. The food in the Black Crab was better than the buffet. The portions the first night were larger than we were expecting, but the other two nights we ate there, portions were much smaller. We also dined at the Sports Bar, where we found the food to be quite delicious. It got busier there as the week progressed, so get there early to really enjoy it. I truly enjoyed the shows put on by the Divina each evening. Like many people have said, the shows are somewhat similar in nature, as if there is a formula they have to follow. There's dancing, singing, acrobats, and a bit of humor. With cruisers from all over the world, perhaps this is the best solution. The dancers were all amazing, and I loved the different acrobatic acts immensely. I also enjoyed the different activities that went on throughout the week on the ship.The staff always seemed very high-energy and upbeat from early in the morning, to very late at night. Sasha especially was very friendly to us and always made us feel like we were family. We got to enjoy most of the dances at night. They had various venues around the ship so you could do the kind of dancing you wanted. No matter where we went, people were having a good time. I especially enjoyed the 70's party, where many people dressed for the occasion, and the white party, where everyone joined in on the fun and stayed up late partying. The pools and hottubs on the ship were nice, though we found it was best to go early, especially if you want a chair. At the infinity pool, a pipe broke the last day and we were unable to use it, so if you really want to experience something on the ship, don't put it off till the end, or you may not have the chance. I'm glad I did earlier in the week. The slide is fun, as well, even though there were mostly children using it. We did not book any excursions, and decided to just do our own thing on each island. In the Bahamas we took a taxi tour with a woman named Sharon. She did a great job telling us about the island and its people, and was very friendly. We drove around in less-well-to-do areas for part of the tour, so it was interesting seeing how some of the Bahamian people lived..We went to Fort Charlotte, had a drink at a local bar, checked out the John Watling's distillery, went to Fort Fincastle and Queen's staircase, and finally some time at Atlantis. We didn't get a lot of time at any one place, so it was a bit rushed, but we got to see a lot. And we had time afterwards to wander around and check things out at our own pace. In Puerto Rico we just walked around Old Town.There were a lot of interesting things to see everywhere, and we didn't even get around to doing everything we wanted. We especially enjoyed our time at Castillo San Felipe del Morro. The grounds are fascinating, and the views can't be beat. Everything around that area was worth checking out. We had lunch at Sanse Tapas Bar, where the food was incredible. In St. Maarten/Martin we wandered around on the beach in Philipsburg and the shops for a bit, then took a local bus to Marigot on the French side. We had lunch at L'Arhawak restaurant, where the crepes were amazing, and a nice outdoor seating area. Then we hiked up the hill to Fort Louis. There's not a lot to the fort, but the views from there are probably some of the best on the island. If you are LGBTQ, they have a meeting near the beginning of your cruise, where you can meet some of your fellow cruisers. We found a couple of cool people to hang around with during our time on the ship, and sometimes off-ship as well. I unfortunately missed the Cruise Critic meeting on the Divina, as I confused the day. I wish they would have had it on the first sea day, as doing it on the first port day was a bit overwhelming for a first time cruiser. Overall, I thoroughly enjoyed this cruise. The weather was great, the people (both staff and passengers) were pretty friendly, and the ship lived up to its hype. Sure, there were a few little bumps here and there, but I was expecting that. I had never really been interested in crusing before, but after my experience with the Divina, there might be another cruise in my near future!!! Read Less
14 Helpful Votes
Sail Date: September 2016
This was our first cruise ever - what an amazing experience! Checking-in in Miami was very smooth and took little time. We could board at around 2.30 pm. Our cabin (13082) was situated on the 13th deck and was more spacious than we ... Read More
This was our first cruise ever - what an amazing experience! Checking-in in Miami was very smooth and took little time. We could board at around 2.30 pm. Our cabin (13082) was situated on the 13th deck and was more spacious than we could imagine with enough storage/drawers for a seven night cruise. Our room attendant Theo was very attentive and our cabin was cleaned minimum twice a day (with daily evening turndown where they close the curtains and leave the brochure of next days' activities on your pillow). Dining was overall very good. We were seated in the "Black Crab" restaurant (second dinner seating) - we found this place very busy, but the food was good, nothing special. As we liked to be more cosy sometimes, we went to the buffet restaurant on two nights and enjoyed our meals over there with a bottle of wine. We tested quite some bars (as we had purchased prepaid drink vouchers) and they were all very good. Cocktails were nicely made and tasted delicious! We went 4 times to the Pantheon Theatre and we loved the Michael Jackson show the most, anyway this kind of entertainment was very much appreciated. Nice selection of shops onboard. The ports we did were amazing (Ocho Rios, Cayman, Cozumel and Nassau!) - we did some snorkeling, a jeep safari,etc. We did not book through MSC, but did everything ourselves (via Viator and so on). We will choose again for MSC in the future! Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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