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476 MSC Cruises MSC Divina Family Cruise Reviews

We booked this cruise at full price over a year ago. We wanted to try MSC, I had read all the reviews and decided to go with an open mind. First off the ship is beautiful and very clean, the only think we didn't care for is the ... Read More
We booked this cruise at full price over a year ago. We wanted to try MSC, I had read all the reviews and decided to go with an open mind. First off the ship is beautiful and very clean, the only think we didn't care for is the chopped up layout. The staff at customer service desk were unfriendly like other reviewers have stated. The lack of communication as to what was going on was unbelievable. No crew had the same story. We couldn't make any of the ports scheduled due to the Corona Virus which I do understand is out of control of MSC. But come on, a little compassion would have been nice. We were so excited to go to Tortola but missed it. We paid top dollar for this itinerary and in return did not get our money's worth. When we mentioned this to the Customer Service desk their attitude was, "what do you want me to do about it". They did not care. They also stated that the contract states that MSC can change ports as their discretion. Nice attitude there. The food started out okay but went downhill. The selection was not great. Pizza was awesome. Oh, who runs out of Bud Light? Oh, MSC does. I wanted to give this cruise line a chance but the fact that they are so unorganized makes me think twice about it. I also had an incident with one of the stores. I bought a bracelet which they sell by the inch. After they measured me they did not have the lobster clasp so they told me to come back later. When we went back they still couldn't find one. So I decided to get the bracelet anyways and would have a jeweler back home fix it for me. The girl then informs us that the sales person made a mistake on the price. I had a receipt. She would not honor that price. We had to get the manager and argue about it. we finally were told we could have this 6.00 item for free. Okay all is well, but guess what, we were charged. I didn't even bother to argue about that little amount. That is just one of the little things that bugged us over the week. Not very customer friendly. We paid $1600.00 for a balcony room which was a great deal but then we hear that people on the ship got the same room category a month before for $700.00. We asked for a credit but got nothing. So we paid full price for one of the cheapest itinerary's. Oh well, live in learn. Will we cruise MSC again? I don't know. But they have a ways to go with customer service. Read Less
Sail Date March 2020
I have cruised MSC before many years ago and had a good experience. I have also cruise with Carnival 6-7 times, Princess, Holland America and Royal Caribbean. I realized very quickly this cruise line was not the experience I was looking ... Read More
I have cruised MSC before many years ago and had a good experience. I have also cruise with Carnival 6-7 times, Princess, Holland America and Royal Caribbean. I realized very quickly this cruise line was not the experience I was looking for as an American. I booked this cruise because the dates worked for my step-daughter's spring break and because the prices were great, and free drinks and wifi package. We tried to cancel our cruise due to the sudden Coronavirus onset just a few days before leaving but we were unable to reach anyone after a long phone wait. When we arrived the port crew was extremely unfriendly and I immediately felt uncomfortable. I felt as though I had just arrive for my prison intake. Again, lots of cruise experiences and never felt this way. The gentleman who checked us in did a good job of making us feel welcome, which helped. However, as we boarded the ship I found the crew to be more like security, very unfriendly feeling and barking orders or demands. I am acclimated to all the smiling faces and helpful souls of the Carnival cruise experience and I will be returning to them as a loyal customer from here forward even if it means paying a little more money. At dinner we sat for typically an hour and a half because the wait staff was handling so many tables. Our waiter was friendly and did his best to accommodate. They would bring rolls, and I asked 3 times for butter while we sat there hungry for 30-40 minutes waiting on the butter. The food served was very small servings, and not up to par for an evening dinner entree experience. Shrimp cocktail contained 2 shrimp, the steak ordered was paper-thin. The second night we decided to upgrade for the rib-eye with bearnaise . When the steak came it had no bearnaise. We asked the waiter who shrugged us off and never returned with the sauce. Twenty minutes later we went to find some sauce from another waiter, but by this time the steak was cold. We asked for the head waiter, who never came. We asked for refund which we were also declined. We were offered a 20% discount, which we also did not receive as per our bill at check out. We asked for the manger on the way out of the dining room and informed him we will not be returning to eat in the dining room, nor will we return to this cruise line in the future. They continued to mix up our orders and bring out wrong dishes we had not ordered. It was clear they did not have the staff needed to get the job done efficiently. The cruise seemed to be half booked which leaves me wondering what would have happened if it had been full. Our room was extremely tidy, and our room staff were friendly. We also found it easy to obtain beverages in the bar areas which we loved as well as the ability to use use the drink package the day we were on the cruise ships owned island. My suggestions to MSC, is to train your staff for customer service, we are your customers not a bother! Add more staff to you dining room and more things to do throughout the day, the choices of entertainment were slim. Leaving us sitting in our staterooms for hours at a time waiting for the evening show. I hope this review helps those who are shopping for a great deal to see what gets cut when prices are so low. Spend the extra $50-$100 a person and enjoy your vacation experience! Read Less
Sail Date March 2020
Embarkation was slow, slow, slow, as was disembarkation. Disembarking the ship was 30 minutes behind after only 60 minutes. We decided to walk off before our time to make our travel connections and found no line, either getting off the ... Read More
Embarkation was slow, slow, slow, as was disembarkation. Disembarking the ship was 30 minutes behind after only 60 minutes. We decided to walk off before our time to make our travel connections and found no line, either getting off the ship or at customs. Music (live or otherwise) and a party atmosphere was no where to be found on deck and in the pool area. On stage cooking competitions, trivia contests and zumba was the norm. I'm 63 years old and I was bored as was our teenage granddaughter. Only after we checked in did we find out all 6:30 dinner requests were bumped to 8:30 so a 2000 person vegan group could dine together. Advanced notice would have been nice due to health concerns. One elderly couple had double booked a shore excursion and management basically told them they were out of luck, no refunds. Buffets and Dinners were not the quality of other ships we've cruised on. On the positive side, our balcony room was spacious and very nice. Employee's were friendly and very helpful in most areas of the ship. There were a lot of options for clubs etc. Our shore excursions were fun and well organized with the exception of being reprimanded by an employee for showing up 20 minutes early at our rallying point. She even highlighted the time and said to come back then. The theater shows were fun. Read Less
Sail Date February 2020
Overall, I loved the MSC Divina and I would highly recommend it to anyone who would like to take a cruise on it. However, it has its pros and cons in each category. Cabin: This category has no cons, my cabin was incredible. I had a ... Read More
Overall, I loved the MSC Divina and I would highly recommend it to anyone who would like to take a cruise on it. However, it has its pros and cons in each category. Cabin: This category has no cons, my cabin was incredible. I had a balcony room and it was a great size for a cruise ship, even bigger than some hotel rooms I have stayed in. The bathroom was also great and the shower had a great design where you could push the doors in if you want more room when you are not showering. Overall, the cabin was one of the best things about my cruise. Dining: The food on the ship blew away my expectations. I keep hearing so many bad reviews on this topic meanwhile it was incredible. The buffet was insane, the other restaurants look excellent, and even the Black Crab, the main dining hall, had some amazing dishes. Now, there were some dishes I ordered that were weird and that I didn’t like. However, the dishes that were good totally overridden the bad ones. The New York Serlion Steak was one of these amazing dishes that I would highly recommend. In addition to the restaurants, there were also many other food spots in the ship. I loved the one in the Plaza del Doge. There was a bakery there that gave complimentary desserts. The pistachio cream cake there was the single best item I had on the cruise and cake that I had in a long time. As a result, the food itself was a huge factor in my good experience on this cruise. Embarkation: Ok, this was horrible. We were standing in a 3 hour line to get into the boat and they didn’t even offer the guests anything to compensate for this. The people that have ridden MSC said that this has never happened before so I don’t know what happened. In addition, the muster drill was crazy since there was direction and nobody could hear the announcements. Lastly, there was a ferry accident in the Miami port, which delayed our ship until 3am to depart. This was not their fault but they did not do a good job communicating the matter to us. They really need to improve on this. Activities and Entertainment: The cruise line did a great job in both categories, as they had so many activities and entertainment all over the ship at all times. I would highly recommend this cruise because of this. Recreation: This cruise shop has great facilities, including amazing pools, hot tubs, workout machines, and even a sports arena. I loved these facilities and I hope that other ships have facilities as good as this ship did. The one thing I would improve on is the water slide because I got stuck in it due to it being too flat. Public rooms: This ship had many great bars and beautiful public areas with many different varieties of entertainment in each of them. I especially loved the black and white lounge and the atrium. Service: Like the food, there are many bad reviews on the service. However, the staff treated us very well. They were very helpful and attentive. Overall, they made my cruise experience much better. Private Island: This place was beautiful. The beaches were incredible and the food on the island was great. In addition, they had amazing activities and excursions on the island, including jet ski tours, parties, and even a lighthouse light show. It was probably one of the best things about the cruise. Value for money: If the cruise was this good for the low price I got for it, it was obviously worth it big time. As a result, I recommend this cruise for anybody who thinks of taking it. Remember to not reflect what the cruise could be like based on only bad reviews and take all of the reviews into consideration. Read Less
Sail Date February 2020
Was a group booking. Ship was NOT Wheelchair friendly . No automatic doors. No ramps to pool area. Had a few tables at the buffet that were reserved for wheelchairs only but never enforced. Most of the staff and crew looked like they came ... Read More
Was a group booking. Ship was NOT Wheelchair friendly . No automatic doors. No ramps to pool area. Had a few tables at the buffet that were reserved for wheelchairs only but never enforced. Most of the staff and crew looked like they came from a funeral. Overseas guests very rude. Food was bland to mediocre.No lobster night, except at extra cost, 3 course meals only. My wife asked for soup and salad and was told it's soup OR salad. Ice cream and some desserts were at extra cost too. Good pizza at buffet. Stopped going to main dining room after 3 day because it seemed they couldn't accommodate a wheelchair. After reading all negative reviews I didn't want to believe them but they all hit the nail right on the head.After a dozen cruises with Celebrity and Royal Caribbean, MSC Divina didn't even come close. If your disabled or have been on other cruises that you enjoyed stay away from this one. I don't think they they understand people with disabilities or the level of service experienced cruisers are accustomed to. Our son is 34 years old in a wheelchair and first time he couldn't access the pool area or gaming tables in the casino or theater. Only one ramp for theater which was on second level, so far away from stage. Could go on but what can I say that hasn't been said in other reviews. I should have listened to my wife and went with Royal Caribbean, where they actually smile and cater to you . Read Less
Sail Date February 2020
To begin with, this is a beautiful ship - my mom treated six of us to 3 cabins with balconies and the rooms were nice, the ship appeared to be well cared for, the food was wonderful, the staff excellent and with the exception that there ... Read More
To begin with, this is a beautiful ship - my mom treated six of us to 3 cabins with balconies and the rooms were nice, the ship appeared to be well cared for, the food was wonderful, the staff excellent and with the exception that there was NEVER a deck chair to be had, all was going very well for us. In regards to the deck chairs, you would think that with the countless daily announcements in the endless languages one would pertain to something like, "please do not save chairs for hours simply by placing towels on them unless your party is all together and actually occupying one of them." It seemed like no matter how early we got up the chairs were forever taken and we came to expect the situation as thus. The problem for us arose on the 9th night of our trip when our cabin sprung a leak over the entryway. The "engineers" came and buckets were placed about the doorway, however, by the second night, we requested that we be moved to another cabin as we had started getting quite ill. It was smelling musty and not having any idea if this was an ongoing situation we feared for mold. We were moved to a windowless room for the night and the next day to a balcony room that was closer to what we had booked. By this time my mate and I were quite ill and ended up spending the remainder of our trip in our room. We were told that we going to be treated to a bottle of wine for our trouble and then we were told that we were going to be receiving a "bon voyage" gift of some sort, neither was delivered regardless of the numerous calls made to check on the promised "compensation." One got the feeling they really could've cared less, so if your concern is mold, or getting good customer service or if you wish for a deck chair or two during your trip we would not recommend this line. Read Less
Sail Date February 2020
We selected this cruise for the dates, price and ports of call. The on board was painful - delays, long lines, disorganized Once on ship, cabin was ready and food was being served so all good on that front . Paid for wi fi but ... Read More
We selected this cruise for the dates, price and ports of call. The on board was painful - delays, long lines, disorganized Once on ship, cabin was ready and food was being served so all good on that front . Paid for wi fi but failed to explain to turn on and off (what technology is this?) - so depleted allowance within 48 hours - front desk unwilling to make any adjustments so I ended up paying an extra $66 US to have some wi fi for rest of cruise Food was very average ! Boring! NOTHING extravagant ! We ended up eating twice at sushi restaurant on board - so more spending! Too the all inclusive drink package and our room had free room service BUT if you want any of your "free" beverages delivered to your room via your "free" room service there is a charge !!!! Read the fine print ! Very very disappointing. Again front desk refused to make any concessions. Took the 5 picture package - sorry I did because the photographer was Stevie Wonder - horrible pictures looked like taken by an amateur with a bad camera Gym - non functioning machines - no towels at times Everything good is extra and adds up - 4d Movie ($7 US for 5 minutes); Gelato costs money, room service even with free package costs money, breakfast in room costs money, etc Staff was nice but did huff when needed to make cappuccino at the bar because it meant actual work and not simply pouring a drink Billing errors found - onboard credit was lower than signed on for, billing at bars we did not use etc Leaving ship was another long long long process and felt like ship was throwing us out as soon as possible !!!! Read Less
Sail Date January 2020
This was our fourth time on Divina, and our sixth MSC cruise (we have cruised twice on Seaside). On all six cruises, we have been Diamond members (formerly Black Card) with the Fantastica Experience. We have always requested a table for ... Read More
This was our fourth time on Divina, and our sixth MSC cruise (we have cruised twice on Seaside). On all six cruises, we have been Diamond members (formerly Black Card) with the Fantastica Experience. We have always requested a table for two, and have had it confirmed (not "on request") on all five previous MSC cruises. This time, I called MSC twice to be sure we had a confirmed table for two, and they assured me that we did. When we got on board, I went to the Matre'D in the Black Crab dining room before the first seating. There was a sign that said something like "please see the Maitre'D for any dining issues". I told the Maitre'D that I just wanted to be sure that we had a table for two and asked him where it was located. He acted like I was bothering him, and was extremely rude. He said we were at a table for eight. I asked about the possibility of being put on a waiting list for a table for two, and he said "A table for two is impossible, take the one you have." We later found out from a waiter that we could have been put on a waiting list. Due to the very rude attitude of the Maitre'D, we decided to completely abandon the idea of dinner in the MDR, and we ate all of our meals in the buffet. One day, later in the cruise, we decided to try the MDR for lunch. We were the first ones in line, and we asked the Maitre'D (a different one) if we could please have a table for two. He actually sneered at us, as if we were asking for something we didn't deserve, and he didn't want to be bothered. He did give us a table for two, and we were surprised to see that there were many of them, so I don't know why he was so rude and dismissive. Now I will list the pros of the cruise, followed by the rest of the cons. Obviously, the attitude of both Maitre'Ds was a huge con for us. Pros: We enjoyed the Cruise Critic Party very much. Thank you Captain and staff. We think MSC does the best Cruise Critic Party of all the cruise lines. Our inside (square) cabin was quite spacious, and our cabin steward did a good job of keeping it clean. It was quiet, the bed was good, and we slept well. The shows were OK, although somewhat repetitive. The food in the buffet was OK, not gourmet, but we certainly never went hungry. Cons: In addition to not having a table for two for dinner, and having to eat most meals in the buffet, there were also some other troubling issues. We noticed that the hand sanitizing stations were usually empty, or just didn't work. On two occasions, we did see staff stationed there with hand sprayers, but many times, there was nobody monitoring this. We brought our own hand sanitizer and used it at all times. The first two times we went on Divina, the casino was non-smoking. Now, smoking is allowed there as well as Deck 7 outside. We noticed that most of the people smoking on Deck 7 were crew members. They were also smoking in the aft public balconies, which were supposed to be non-smoking. Smoke permeated many of the public lounges to the degree that we could not sit in them. These included La Luna, and a large part of the Piazza del Doge. Debarkation was a complete disaster. Although we had "priority debarkation", we chose to walk off with our suitcases in the first group. There was no priority there, and we found ourselves in a huge line, snaking all around the ship (and stranding us in the smoky casino). There were no MSC staff members monitoring this process, and passengers were cutting in line, and many fights broke out. For all of these reasons, we doubt if we will cruise on the Divina in the future. We will try MSC again, just not this ship. Read Less
Sail Date January 2020
I was prepared to have not-so-good experience after reading reviews and because we had tight budget and it's impossible to return the tickets so I flight to Miami with heavy heart, especially when i was a planner for our family trip. ... Read More
I was prepared to have not-so-good experience after reading reviews and because we had tight budget and it's impossible to return the tickets so I flight to Miami with heavy heart, especially when i was a planner for our family trip. But luckily, the trip went smooth, we had so many good memories, the cruise experience was way beyond my expectation. First of all, I'm not experienced cruise traveller, this is my 2nd time. The first time was with Carnival Cruise. It was fun but the ship was soooo crowded and people were drunk from day to nights, It's forever to wait for table at restaurant, buffets are not better when people forget the definition of "line". 2nd time with MSC Divina, I think we're less clueless and well-prepared this time, so we can enjoy every moments on the cruise, adding the fact the staffs on cruise are well - organizing and friendly. I heard many ppl complain abt the cold-face busters and housekeepers, as a ppl working in service industry, I understand how hard those guys have to work, especially on cruise, roughly around 11 works/ 7 days a week can't make you smile and hospitalized all-the-time. But every time I pass by and say hello to them, they warmly say back to us. After all, machines still have bugs, people can't be perfect all the time. I wish ppl less being rude. Aside from ppl, experience with foods , shows , casino, and excursions are quite well. The shows are enough entertaining. Casino is small but we had lots of funs there so it's ok. Foods are the another thing that receive so many complains but I don't understand why. The kinds and tastes are way more than ok. Most of dishes in the buffet side are repetitive but they have " daily special" counters and we always find something we want. Fine-dine is also good, yes , the food is not gourmet, it looks "gourmet", but even it's not gourmet, it's still good-taste. Fine-dine menu changes everyday and fit the theme of destination, so we always have something new. We booked only 1 excursion because we do have some bookings by ourself before the trip and that only one total satisfied us, from their well- management to their choice of affiliate service. If anything would be improve, i wish the docking time is longer, we only have 5-8 hours at each destination. Maybe they have lots of negative comments about late arrival and long disembarking time so they shorten the docking time and lengthen the sailing time? Idk. We always arrive destination earlier than expected time. maybe we were so lucky. Read Less
Sail Date January 2020
We spent 7 nights on the Divina and had a fine time. The food was just ok but when you're cooking for thousands of people, you've got to keep things pretty generic. Finding a table at the buffet was sometimes hard but that, too, ... Read More
We spent 7 nights on the Divina and had a fine time. The food was just ok but when you're cooking for thousands of people, you've got to keep things pretty generic. Finding a table at the buffet was sometimes hard but that, too, can be typical when feeding so many people. The ship was clean, there were plenty of activities (our kids love the twice daily trivia), and getting off and on the ship at each port was easy. We didn't love the daily night shows but they weren't terrible. Our only real complaint - waiting for the elevators. Those who have priority status literally have priority over the elevator. They put in their card and can bypass floors to get to their own. Several times a day, we would see the elevator go past the floor we were on, so as to stop first at the floor the priority folks were on. As someone who has severely arthritic knees, the elevator was my only option. I'm all for giving those who pay for an upgrade an upgrade. But allowing priority over elevators? Enh. I'm not down with that. We got a great deal on wifi (worked fine) and the easy drink package. Yes, it's true that it only includes drinks that are $6 and under. If you want a pina colada with rum...order the pina colada as a virgin and ask for a shot of rum on the side. Easy peasy. You can still have your fancy drink and the rum, too! Every bar seemed to have a different menu, so try them all and ask to view the menu at each. We also pre-purchased the fun pass. If you have kids, I highly recommend doing this. It's good for the entire cabin and means both you and the kids can bowl, race in the F1 simulator and go to all the 4D movies you wish. Overall, we had a great time and would travel with MSC again. Read Less
Sail Date January 2020
choose cruise line cause it worked with our schedule. Ship was dirty . No good activities to do . Food awful not cooked good. Had trouble when cancelled something getting my money back sill have not Crew not very friendly Could not ... Read More
choose cruise line cause it worked with our schedule. Ship was dirty . No good activities to do . Food awful not cooked good. Had trouble when cancelled something getting my money back sill have not Crew not very friendly Could not get ice cream at night was closed no food after certain time. pool was green. $D ride not open at good times, and priced to much. Entertainment was a big turn off. Ask crew where something was or anything and they were annoyed that you asked. Customer service on the phone is awful too had to wail almost an hour at one time. Freeport not very good. Wanted to be able to got o beach not just a place with shops and bars. Soda should be included on the trip especially water. Should not have to pay extra for that. Went to buffet for breakfast. Could not even eat bacon so fatty it would have made me sick Main dining food steak always over good food just no good. And buffet did not have variety just same stuff on different areas. and should have been opened longer Will never go on this cruise line again Read Less
Sail Date January 2020
We chose this cruise because of the ports offered. On being to Panama. Thai was an 11 night cruise. The ship was elegantly decorated. The crew was not supportive at all. Room was that of other cruise lines. Lacing cabin clean. One perk I ... Read More
We chose this cruise because of the ports offered. On being to Panama. Thai was an 11 night cruise. The ship was elegantly decorated. The crew was not supportive at all. Room was that of other cruise lines. Lacing cabin clean. One perk I always enjoy is the towel animals offered on other cruise lines. Not here. If you are looking to rest and just enjoy the ports this is the cruise. there are few activities for days at sea to keep you occupied. There were times we woke up to the smell of fumes in our cabin. The shows were ok if there was singing and dancing but the comedy shows lost a lot because they were done in at least five languages. I have never walked out of shows before but did twice on this cruise. The water park deck was always so packed there was no place to sit. There seemed to be more guest than seating anywhere on the ship. The food was the same for the entire cruise. Very little variance in menu. Not the best and at times cold. The dining experience was different. The waiters seemed lost most of the time and because frustrated often. By then end of the cruise they seemed more relaxed with us but they could use more training. Or their fault. Food in the main dining room at night wasn’t much different from the buffet. Just different atmosphere. Embarkation and debarkation was easier than most cruise lines. No problems there. We bought the easy drink package which was good enough. Limited selections of beer but we were able to get Coke’s and bottled water. That was a plus. We booked one excursion through the Panama Canal and it wasn’t a disappointment. Just getting off the boat which was a nightmare and back to ship. Poor planning of the company but overall very good. Ocean cay was a nice island but still very new. It was cold on the beach which wasn’t the fault of MSC but not enjoyable. The island has great potential. We got what we paid for and couldn’t expect much more. We took this cruise because of the ports. I would never cruise with this cruise line again because the service was sorely lacking. You make the best of what you get and it wasn’t great but overall the friends we made helped make the cruise. There were not many American speaking passengers and they were very rude. I have never come across such rude people on a cruise and the crew was not much different. They acted as if they smiled their face may crack. If this is how they plan on treating their customers they won’t be in business long. I have told everyone I know who cruises to avoid this cruise line. They were actually thinking about it. They said they would look elsewhere because of my experience. Read Less
Sail Date January 2020
MSC Divina, wow where do I even begin... I got off her today, first off we got to the port on sailing day at about 10:45 this is the first cruise I have ever been on that didn’t let you get on the ship before 12 they started boarding ... Read More
MSC Divina, wow where do I even begin... I got off her today, first off we got to the port on sailing day at about 10:45 this is the first cruise I have ever been on that didn’t let you get on the ship before 12 they started boarding everyone at 1-1:15 we got on the ship went to the buffet had lunch they were already out of soup some How even though we were the first ones on the boat? We then go do a tour of the ship at that point it was almost time for our staterooms to be ready I feel like they weren’t ready for us, the ship was absolutely filthy the bar staff acted as if they have never bartended before how do you not know that Bombay sapphire is a gin and not a vodka are you kidding me? The crew on this ship did not was to be there what so ever, they were extremely unhappy makes you bummed out when you save up your pennies to take this trip, my favorite thing to drink is moscato by day 3 they were completely out of it they kept telling me to get something else.. why should I have to get something else when that’s what I like to drink and you were out of it? That’s not my problem.. the MSC marine reserve(the private island in the Bahamas) was awful, the food was absolutely covered in millions of flies as well as the bars, you know how many times a fly poops? every 30 seconds! We went back to ship after an hour so for some weird reason our room attendant kept hiding our remote.. so we had to call him twice because we couldn’t find it I don’t know if he thought he was going to get some kind of tip out of It or what but it was pretty rediculous so I guess MSC is not part of any kind of sanitizing like royal Caribbean and all the other cruise lines do “washy washy happy happy” half the time there was absolutely no sanitizer in the dispenser, as well as the bathrooms had no soap most of the time so gross, btw i got off the boat today and I now have the flu and spent hundreds of dollars at the doctors today to get medicine because your cruise line doesn’t care for cleaning hands or sanitizing on that topic I saw employees let the tongs hit the floor in the buffet area and they just put them back on the buffet line not even clean them! They also let their guests grab the food with their bare hands unbelievable on to my next topic, why can you not bring a cocktail near the jacuzzi or pool? You literally pay these life guards to yell at you while your supposed to be “on vacation” and tell you can’t have a cocktail while your relaxing in the pool? Wow but children can jump and dive in the pool. The beds in the staterooms are like sleeping on plywood! We had a bulb out in our bathroom for most of the trip as well let the state room attendant know about it but he didn’t seem to care about much. The theater should probably have handrails as well I saw multiple people falling, kind of a big deal. I honestly know why this cruise was cheap they say “you get what you pay for” and I sure did get what I paid for and would never take MSC again even if someone paid me to go on it. Read Less
Sail Date January 2020
I am retired and an avid cruiser. I have cruised on most of the major lines. This was my first trip on MSC. I was attracted to it by the price and my desire to try something different. I had read a lot of really terrible reviews so I ... Read More
I am retired and an avid cruiser. I have cruised on most of the major lines. This was my first trip on MSC. I was attracted to it by the price and my desire to try something different. I had read a lot of really terrible reviews so I arrived at the ship with some hesitations. The load in was a headache. Long lines mostly in the sun. My mind is drawing mental pictures of a ship that looks like a 50's B movie. When we arrived on the ship, I found how wrong I was. I was surprised by the beauty and quality of the furnishings and decor. The Italian flavor of the vessel is everywhere and quite tastefully done. I particularly enjoyed the mosaics in the pool area. My second fear was that I would be spending 5 days eating tv dinners. So my first stop was at the buffet. There were not as many entrees as on some of the other cruise lines, but the choices were adequate and preparation and taste was on par with any ship I have been on. The pizza bar in particular was phenomenal. Ok so the ship is beautiful and the food is very good. I bet our stateroom is going to be the size of a closet. Wrong again. I had booked a room with a window. But when I arrived there, MSC had given us a free upgrade to a balcony. The room was spacious by cruise ship standards and nicely appointed. The bathroom even had glass shower doors. The staff was pleasant, maybe not overly so but I don't take a lot of pampering. The entertainment was a bit of a throwback to earlier times. Acrobats, aerialists, dancers and singers. It wasn't Royal Caribbean Broadway, but these performers were at the top of their game and their enthusiasm was obvious. The shows were lots of fun. (One caveat, the Cruise Director and Captain talk too much. You can arrive at the show 15 or 20 minutes late and still have time to be bored before the show starts.) Lest you think I see the world through rose colored glasses I will tell you service in the Dining Room is slow. Very slow. Plan on two hours for dinner. The Buffet is a good alternative for quicker food but will be crowded to the max. Here's a tip, if you don't mind a few steps, there are tables in the adjoining pool area with a lovely ocean view and less noise. Also the public restrooms are small for a ship of this size. You may find it easier to return to your stateroom especially if you are in a hurry. : ) The beaches at the private island are gorgeous. There is some coral so it is best to have water shoes. If you like to snorkel go along the rocks you will see some good size fish. Don't miss the laser light show of the lighthouse. It is a genuine stunner. The plants are recently planted and not what you would hope for in a tropical "paradise." If you have problems with flies near the food trucks. Cover your food with a plate and step away before you eat, or take a short walk back to the ship and eat there. So was it a perfect trip? No. Every cruise has its own little headaches. But to be honest I recently came off cruises on Royal Caribbean Symphony and Celebrity Edge that cost a lot more and delivered a lot less. Would I cruise with MSC again? I already have booked two more cruises with MSC. That should be recommendation enough. My advice to you: When Life Gives You Lemons, Make Lemonade, add Tequila. Call it a Margarita, and book another Cruise. Read Less
Sail Date January 2020
Good price. Six days five night cruise was $179. . Embarkation was average. It takes a bit of time for 2500 people to board a ship so that was not remarkable either way. When we arrived onto the ship we were INUNDATED with a pitch to buy ... Read More
Good price. Six days five night cruise was $179. . Embarkation was average. It takes a bit of time for 2500 people to board a ship so that was not remarkable either way. When we arrived onto the ship we were INUNDATED with a pitch to buy the beverage package about 50 or 60 times in the guest lobby. Once we were given our cabin assignment we were allowed to go to the luncheon. Once again inundated with requests to upgrade our drink package and now our meal package. This continued throughout the cruise. I enjoyed the food on the buffet although the same thing was served on the buffet every day. I didn't care too much for my food in the formal dinning room so we opted to pass after eating there three times although we received better service there. The day spent at Mexico was horrible...we were taken to an area just at the end of the dock which was no more than a souvenir depot. Going to the Bahamas was just a tad better. You are taken to an island owned by MSC which was rather new, so not many fully developed trees and foliage If you werent able to get a tent or some covering you baked. Food was provided from the ship (same buffet food) but there was a charge for all drinks and of course paid to MSC. I was extremely bothered to find that MSC discouraged its passengers to from taking cash to it's island saying that too few of the vendors accepted cash...much better to take your MSC debit card. The few vendors that accepted cash were native Bahamians that had a total of eight stalls the size of a small power room and they only accepted cash. These natives complained that MSC cleverly maneuvered the passenger's from purchasing from them by discouraging cash usage on the island but wanted them there for a look of authenticity. The ship itself was beautiful and kept clean, not so my cabin. Steward was not as helpful or as attentive to cleaning our cabin as I would have like , so I cleaned my own cabin daily. I did not travel with children but appreciated the efforts to be family friendly by providing the same entertainment for families as adults but cleaned up nicely. I will not travel with MSC again because their marketing techniques overshadowed the hospitality focus. Read Less
Sail Date January 2020
I think I really, truly realized that MSC was not for me when I was lying, practically naked, under a towel at the spa trying to enjoy my Aurea experience massage while my masseuse pressure-sold me into booking another massage. Of course, ... Read More
I think I really, truly realized that MSC was not for me when I was lying, practically naked, under a towel at the spa trying to enjoy my Aurea experience massage while my masseuse pressure-sold me into booking another massage. Of course, there had been many whomp-whomps up to that point - but nothing says 'we don't give two craps about you' like encouraging your staff to throw you a sales pitch while you can just walk away .... because you're basically naked. Let me tell you my tale .. My family and I love to travel. And we are actually quite easygoing. (Not faux easy-going ... we are really chill. I've never written a review of anything in my life. This is what MSC has brought me to!) Our experience on the MSC Divina tested us at ever turn. The good news is, I can share my experience with you, in the hopes of diverting another mess of a vacation. I have never experienced such customer service incompetence at ever turn (our saga begins about a month before the cruse left). We purchased two Balcony Staterooms with the Aurea Package. We were bringing my parents with us on the trip, so six people in total, between two 'upgraded' rooms. Unfortunately, my dad had some complications related to a heart attack he'd had a while back, and that left him unable to travel a little more than a month before sailing. This is an important point ... we knew we were outside our refund period, and specifically did not ask for a refund of the second room at any point. The 'push us off to another person' portion of the story starts when I tried to call to have my mom and dad taken off the second room, and have our names put on it. They were on the same floor, but kind of far apart. My first hope was that they'd be able to move them to adjoining rooms, so that we could easily use them both. Our plan B was to divide and conquer - so my husband and I would both be in a room, with a kid joining us. That way, the kids would have their own beds, and we'd have extra space. Neither of these options happened. In fact, we ended up paying for both rooms - complete with the Aurea experience, we were put in the crappier of the two, and reprimanded throughout the cruse for 'not bringing the issue up earlier'. In fact, we did contact MSC immediately. I spoke with them several times leading up to the cruse. Each call resulted in being told different things. The first girl told me to call back and keep checking on room availability. The second and third calls resulted in our purchasing an upgraded drink package (more on that sham in a moment), and the premium internet package for me and my husband. (We really did try to make the best of this trip!) The final word on my call to MSC about a week before was that everything could be fixed at check in. They'd help us at the ship, never fear. It was simply a system issue that prevented them from helping us at the call centre. We couldn't check in online. My parents were linked to my account. They never took them off (although they had plenty of notice), and it made it so we couldn't have our online tickets and bag tags issued. We called the tech help line two days before the cruise. They are in the US, and would not help us, because we're Canadian. So we called the Canadian line, they could not help us, because it was a tech issue. We were passed back and forth between the Canadian and US call centres for - literally - over an hour. Finally, one rude, exasperated employee just issued our tags. Why couldn't anyone else do it? I don't know. We arrive at the port. It is chaos. Such chaos. I do not need to dwell on this - it is a mess. If you have paid for the Aurea experience, you can go to the front of the line .... if you KNOW that you can go to the front of the line. It's some bizarre 'survival of the fittest' test. There are no signs for you anywhere. Good luck. Overflowing with Canadian cheeriness, we bring our issue to the lady at the ticket counter. She YELLS at us - (like, we're talking 0-60 in 3 seconds flat) - about how that is not her problem, and we should have called and had it dealt with before we got to her. We explain, calmly (because our kids are watching), that we called multiple times. She rolls her eyes, does not apologize, and issues our cards in silence. I ask again how we get the room dealt with, and she assures us that guest services on the ship will help us. I arrive at guest services. It does not go well. I should have known, because of every single person in the long line ahead of me, not one left happy. (At this juncture, I will say that I realize that some people expect too much ... they're pushy, they're impossible, they're just plain wrong .... but it can't POSSIBLY be every single person that has a problem. When that's your track record, or your employees pride themselves on 'not giving an inch' when they're you're front-line customer service agents ... perhaps it's time for some soul-searching. I explain my story to the guest services agent. He visibly rolls his eyes at me, does not listen to the story, and tries to send me away with the email address for US Customer Service. (You'll recall, we've already spoken to them. They turned us away because we booked through the Canadian site). I explain this to him, he explains that he has no way of believing me, it's just my word. I blink. He blinks. Nothing computes. My husband has arrived at the desk at this point. I fill him in on where we're at. We ask to speak to a manager. He says no. We all blink. Finally, we insist. He goes away for what feels like an hour - likely, to explain to his supervisor what unreasonable people we are. She arrives, ready to smite the dastardly Canadians. Her line ... her ONLY line is: 'I'm sorry, but that is not my problem'. And then passes us the US CUSTOMER SERVICE EMAIL ADDRESS. I die a little inside, that any company this big could have such an atrocious training system for their customer service staff. We finally give up, because our children are both teary, and go to our *one* room. It is sub-par. The rooms are small, our hallway smelled of sewage, and the WORST PART of this 'upgraded balcony suite' is that it was an obstructed view, with approximately half the square footage of a normal balcony. (We had no indication of this). There is not enough room for the balcony furniture, although it's all shoved out there anyway. We need to pile it up so we can stand on the balcony. We were one of only a handful of balconies on the entire ship that did not enjoy the glass panoramic view. A rusty metal balcony is what we got. Our son was not tall enough to see over. It made the room feel closed and cramped. Boo to the balcony. (At this point, I feel the need to explain that the second room we'd paid for had a beautiful, full balcony. We were not allowed to use that room, or even switch to it, and leave our stateroom vacant). We go to use the internet packages we had. We purchased two premium unlimited (one for me, one for my husband), and kept the standard package that came with Aurea for our kids. We did this over the phone, and it was coded incorrectly. Two packages were attached to my husband's name, and as a result the standard package was unusable. It took them two days to sort it out, and get the package up and running correctly for my kids. We were never issued a refund ... actually, nobody even said sorry. In theory, the premium drink package is a good call, if you like to enjoy what you're drinking. Unfortunately, the wine list is anaemic, and if you order a top shelf mixed drink, you need to watch your bartender to make sure you are actually getting the alcohol you ordered. This wasn't an isolated occasion - this was a regular issue. You cannot go to a bar and order drinks for your cabin. I went to order alcoholic drinks for me and my husband, and virgin daiquiris for our kids. Not permitted. You can only order two drinks at a time - otherwise two people need to be present. I understand the spirit of this rule - but when half the drinks are virgin, that just means we needed to juggle 'who stays with the kids' while we go and get the drinks. The buffet is a nightmare. Only half of it is opened at any one time, everyone is confused, frustrated and hungry. Not a good scene. Oh ... your Cadillac of drink packages does not cover a ladle-full of buffet Sangria. That is extra. I don't know why. When you finally sit, you are bombarded by roving employees trying to upsell your drink package, and then book you into an upgraded restaurant. If you're a foodie, skip this cruise. We took the bait, and booked at Galaxy Sushi. Here's the deal with that: I live in rural, small-town, landlocked Ontario. And the sushi we have in our town could run rings around Galaxy after two days in a college kids refrigerator. Seriously. Don't bother. We skipped the steak house - figured it couldn't be much better. The entertainment was not my cup of tea. I realize that's subjective - some people seemed to really enjoy it. But if you have even a cursory interest in actual classical music, please do yourself a favour and skip the quasi-classical, bad popera productions. Or enjoy them ... totally up to you! The spa is beautiful. The constant desire to 'sell you something' deeply disturbs the zen vibe. I think I've never - in my life - had a masseuse stand over me while I'm still on the table, trying to get me to 'sign a slip' for my next massage. It was surreal. We met some lovely employees along the way. They were all hoping to never come back after their current contract. That's got to tell you something. Finally, we decided we wanted to try once more with guest services, and make an appointment with the director. It took three tries, with three different employees for us to finally get an appointment. (We would show up, they'd say someone would call us with a time, nobody would call us, and there was no record of our asking to speak with him). We did finally meet with him. He was gracious, apologetic ... he said all the right things. (He happily booked two more massages for us, that we'd already paid for with the Aurea package on the second room. Overwhelming, I know.) After speaking with him, I am confident that nothing will change. MSC has a fundamental issue with staff training, knowledge and ownership of their roles. We spoke with over a dozen people to try and solve a problem that was constantly pushed off onto the next person. Nobody is interested in going above and beyond, the complaining customer deserves an eye roll, and their packages and technology are cumbersome and clearly not well-understood by MSC staff. I've seen others who had issues brush it off as a 'European' rather than 'American' style. This is nonsense. I've lived and travelled extensively in Europe - they may not be as effusive as their US counterparts, but in the hospitality industry in Europe they're skilled, meticulous and - if they're good at what they do - they take great pride in their work. Don't call bad customer service 'European'. Please. PS. In case you're wondering about the private island, here's the deal: it's going to be lovely. It is currently not well-shaded because the trees haven't grown in, and then they charge you for the umbrellas that are absolutely a necessity without tree coverage. Food service on the island is like what I imagine a prison riot in the cafeteria looks like. There are major, major kinks there. So, all in all? Boo. Read Less
Sail Date January 2020
This is the second time I have cruised on MSC Divina during New Years holiday. The first cruise in 2018 / 2019 was nice I’m not sure what happened this year because it has really gone down. Services suck, I hate to be blunt but ... Read More
This is the second time I have cruised on MSC Divina during New Years holiday. The first cruise in 2018 / 2019 was nice I’m not sure what happened this year because it has really gone down. Services suck, I hate to be blunt but there’s not much more I can say about it. They usually have one main waiter and an assistant but they only had one waiter waiting on four tables So dinner took hours every night. The shows were ok, the best entertainment on the boat was watching people fight over pool chairs at the pool. People would put towels on pool chairs and never sit in them all day long. We were on an 11 day cruise and by the 3 or 4 days they were running out of certain coke products, there is no excuse for this. Instead of making there frozen drinks with a blender they are using machines like they make slushies, really water down. I have children and they were with us and they look forward to ice cream machines witch they have done away them also, you have to buy and ice cream package. The friendly person that I met while I was there was the guy who took care of our cabin he did an excellent job but thats about the only good thing I can say good about MSC. You mention to the staff about problems the could care less, they always say it’s not my area you need to go talk to someone else. If you pay the difference for the yacht club plan you get service though it seems. And finally getting off of this cruise ship was a joke, I had a 17 hour drive home (Miami to Louisville Kentucky) so they offer an express line you can carry off your luggage, but I swear we waited in line for 3 hours this is no excuse for this. They had two people checking ship cards and no other ship staff was around. There was people arguing,cutting line,pushing it was mass confusion. I have taken many Carnival cruises and will be going back to Carnival for any other cruise, MSC needs to see how these other cruise lines operate and take some of there hospitality and entertainment advice. Read Less
Sail Date January 2020
I picked it with my friends to meet New Year and it was a mistake. From chaos in buffet where 4000+ passengers were milling around to always cold food including cold scrambled eggs there is no logical organization, tepid water instead of ... Read More
I picked it with my friends to meet New Year and it was a mistake. From chaos in buffet where 4000+ passengers were milling around to always cold food including cold scrambled eggs there is no logical organization, tepid water instead of hot one to make a tea. In Panama an excursion that supposed to start at 9.30 began at 11.30 and these 2 stolen hours were not compensated. Company new that it will be raining but nobody said anything and began to offer ponchos only on hour of waiting under the rain when everyone was already soaked. People were wet, cold and sick after this experience. Leaving the ship at the end was just a nightmare. We were standing in compressed lines for 4.5 hours with people screaming, kids crying, people trying to cut lines, elderly didn't have a chance to sit. Evening shows were boring because the same artists performed all 10 days. Normally ships exchange artists to offer something different experience.The worst experience ever. Read Less
Sail Date December 2019
We were on the Carribean Cruise for 12 days December 27, 2019-Jan 7, 2020..the ship itself is beautiful the interior and the rooms are nice..we had booked 3 balcony staterooms with the whole family..upon arrival to check in they had ... Read More
We were on the Carribean Cruise for 12 days December 27, 2019-Jan 7, 2020..the ship itself is beautiful the interior and the rooms are nice..we had booked 3 balcony staterooms with the whole family..upon arrival to check in they had changed our room without notifying us at all..they moved us to another floor away from the rest of the family..later at reception they said it was a double booking by accident and they gave out room away to someone else..our luggage ended up going to the original room..we didn’t get it until we called and they searched for it..very late at night..custom service was HORRIBLE!! They didn’t do anything for our inconvenience which was totally their fault!! FOOD IS GARBAGE!! Pizza and pasta..New Years was so boring and didn’t feel like New Years celebration at all!!! Took customer service 1 month to reply that they are sorry for this and can’t do anything further..we’ve been on many cruises but this one is the worst EVER!!! Read Less
Sail Date December 2019
We chose this cruise last minute because 1) it was a New Years cruise and 2) It had a bucket list itinerary at an affordable price for a 12 day cruise. We sailed to Ocho Rios Jamaica, Cartagena Colombia, Colon, Panama, Puerto Limon Costa ... Read More
We chose this cruise last minute because 1) it was a New Years cruise and 2) It had a bucket list itinerary at an affordable price for a 12 day cruise. We sailed to Ocho Rios Jamaica, Cartagena Colombia, Colon, Panama, Puerto Limon Costa Rica, Costa Maya Mexico, and the new Ocean Cay Marine Reserve( MSC's private island). If you do your research for booking your excursions with the ship, you should do fine. All our excursions booked through the ship were absolutely wonderful. The ship is beautiful and well maintained. Our cabin was part of the Fantastica Balcony and was very nice and our Cabin steward Carlos was gracious and a hard worker. There are plenty of the usual cruise activities like dance classes, pool games, bingo, shopping, and the nightly shows were FANTASTIC. We loved the European flair added to all the performances, it felt like a "vacation within a vacation". For the most part, all our servers were friendly and our waiter in our nightly dining restaurant Carlos was very courteous. The food was very good and the Specialty Restaurant - The Butchers Cut had excellent steaks and seafood. In all fairness, the Buffet had many many options but it would be nice if the ship was designed so that it had more dining hot spots, not just the buffet. My biggest concern with our trip was the disembarkation once we got back to Miami. Although we were assigned colors according to cabin floors and destination places to be within the ship for disembarkation nothing was ever controlled by the cruise line for the disembarkation process, it was not well organized and many passengers were upset. They should have made announcements regarding stateroom colors for passengers to follow some sort of protocol. Everyone was getting in the line whenever they wanted. There was no personnel taking charge. Would I do this again, YES in a heartbeat. All cruise lines have their pro's and con's. MSC did their best to please. They were great, we took a leap of faith in booking our cruise after reading some of the negative reviews and our vacation turned out wonderful Cant always trust reviews because reviews are mostly based on those who usually had a "great" experience or those who had "bad" one. FYI:Last but not least, WE LOVED IT when the ship leaves each individual port of call they play Andrea Bocelli music thoughout the ship....NICE TOUCH!! Read Less
Sail Date December 2019
Where do I begin? Our family decided to do a Christmas and New Year cruise expecting a terrific experience. We all agreed on doing a back-to-back cruise and this one fit the bill for the dates we had available. Boy were we wrong. We left ... Read More
Where do I begin? Our family decided to do a Christmas and New Year cruise expecting a terrific experience. We all agreed on doing a back-to-back cruise and this one fit the bill for the dates we had available. Boy were we wrong. We left Miami and encountered rough seas. Not the ships fault but was stressful. Many people were quite sick. We arrived at Puerto Rico late and stood in the stairwells for 2 hours waiting to disembark. There was no communication from staff to explain the situation nor trying to direct the angry passengers. Puerto Rico was nice but was dark by the time we got off and did not get to enjoy much the city had to offer. The next day the toilets stopped working. It was horrible and overflowing with human waste. Luckily that was short lived and fixed later that day. We did an ATV excursion in St Marten and we were majorly disappointed. It involved driving an ATV through the streets going to the beach. Definitely nothing like we had envisioned. The staff had been seen smoking a rather large joint before starting their shift. The Bahamas was ok. We went back to Miami and decided not to disembark and waited to go through customs. Overall an easy and low-key process. We then left and went to Jamaica. My wife went on an cooking class excursion and was very disappointed. Next was Columbia and Panama and those were a decent experience. Costa Rica was our next stop. We have been there before and were looking forward to going to the sloth sanctuary. Once again the tour was subpar. The description stated we would see baby sloths. Nope. They said that was another excursion and was very pricey. Not even an option for us to purchase though. Also our tour guide in the sanctuary thought he needed to speak everyone's language even though this was an english speaking tour. Not impressed. The canoe experience was a great time. We saw several troops of howler monkeys and a sloth. Our guide there was great. Costa Maya was good. We saw the Mayan ruins and our guide was decent. Now on to MSC's private island Ocean Cay. Oh my! It will be a lovely place in about 5 years. They have done a major island overhaul and evidently need more money because 1 Corona was $8.25. The shops were ridiculously priced. We arrived at Miami and all hell broke lose! We were supposed to disembark at 7:50 and meet in a certain location. We arrived at 7:30 and it was already mass caos. There were 2 major long lines formed and once again no staff around to help ease the process. I decided to leave the area and go to the end of the line figuring once I reached my family, they would join me. 1 1/2 hrs later and I moved 50', my wife texted me to get up to her as she found a way off. We did make our flight which was rushed. Our grandchildren were enrolled in the kids program and hated it. No organization at all. They never wanted to go. They had been on other cruises and loved the kids program. The evening entertainment was horrible. The singing was lip-synced at times and was very obvious as the "singer" stopped moving their mouths. The acrobatics stuff was good but ruined once again with the horrid singing. The bars had other bad singers too. No one seemed to know how to sing. No areas to sit down and enjoy each other's company due to being so loud. Not much to do during the day. We did crafts several times but the one lady rarely gave us direction and she was usually busy doing another project for a friend. Jefferson was great. Very helpful and kind. He was organized. We wanted to go outside and sit but all the chairs had towels on them. I ran most every day and the work-out room is ok but I ran on deck. Previous reviews and several staff members advised that deck 7 was around the ship. Nope. Walled off. So I ran on deck 15 weaving through the lounge chairs and the people smoking all over and designated track. The announcements were in various languages. It usually took 7-8 minutes to go through them and other times it was only in English. Staff often looked like walking dead. They would say they only received 4 hours of sleep and had to start their shifts at 6 AM. Sometimes they would have a break during day but they always seemed tired. Our waiter and assistant did a good job. Our muster station was extremely disorganized. No leadership and people were talking above the staff members. Other cruises 'muster stations I have taken part of were so organized and quiet you could hear a pin drop. Rude - Multiple staff members and numerous passengers were the most rude people I have encountered. I have never encountered such behaviors on other cruises. Food - Where do I begin? The buffet was the same song and dance daily. We tried the dining room for breakfast and lunch several times and usually got horrible service. Language barriers and not getting what we ordered. The food was so plain. We ALWAYS needed to add salt and pepper. I never do back home. The desserts looked very appetizing but yet again disappointing. No flavor. The safest option was to get ice creme. Last but not least, MSC managed to lose our garment bag when we disembarked. Our bags were all together and that garment bag was not there. We filed a lost bag report but MSC still has not located. We have been off for 48 hours now. We had packed our gifts in that bag and unfortunately will be lost. We have been on several Royal, Norwegian, Carnival and Holland America cruises and this will be our one and done cruise with this company. Read Less
Sail Date December 2019
MSC [ Miserably Shocking Cruise] There are little positives on the Divina. The room attendant and ships quality are the only positives. My wife and I have been on 4 other Cruise Lines and MSC, by far, deserves to be at the bottom of ... Read More
MSC [ Miserably Shocking Cruise] There are little positives on the Divina. The room attendant and ships quality are the only positives. My wife and I have been on 4 other Cruise Lines and MSC, by far, deserves to be at the bottom of the sea. We decided to take a last-minute, very inexpensive Bahamian 4 day trip last week. None of us could imagine a worse cruise, except for our one newbie. We spent two hours on their deserted Private Island. Knowing there was an approaching storm, we were there just long enough to shop at their gifts stores. There is absolutely no reason 2 even steer that course. We sailed to Nassau Bahamas, in perfect weather conditions. The ship reached Nassau in near hurricane conditions. Bending palm trees, sideway torrential downpour and flooded streets. So we stayed in the Senor Frog Cafe. There we had a blast of a time. A packed house ignored the hurricane outside. The guess of only the 2 MCA ships docked. All enjoyed each other's company despite the weather conditions. Then we had the rough Seas to Face as we ventured back to Miami. So why couldn't the Divina just a little further south to one island. Or we could have stayed at sea in clear weather. Very poor decisions by the captain and MCA Cruise Line. I recommend you watch your billing extremely close. We were first tagged with a $50 charge for a charity which we never knew beforehand. Billing day on the ship, we were hit with two $50 charges for entertainment. Another surprise overcharge. The worst was the incompetence in the dining room when I ordered two lobster tail dinners for myself. Everyone was finished eating, including deserts when 20 minutes later along comes my lobster tails. I was told they had to come from another part of the ship. Whatever that means. I declined. I recommended it be taken off my bill, it was with profound apologies from our waiter who was spectacular. It's the last night I decided to order the lobsters again. Upon placing my order, I asked that the lobsters be retrieved immediately. I got my wish. My two lobsters were served with my appetizers. So naturally I finished dinner before everyones entrees were served. The dysfunction in the kitchen is overwhelming. Only if you enjoy Pizza would you like MCA. The last night on the ship, I became extremely ill. Going downhill until the following day when we got home in New Jersey. I went to the emergency room at the local hospital and was diagnosed with influenza A. I might have preferred death. Three others we're sick with similar illnesses just not to my degree. It's true you get what you pay for. And I wouldn't take an MCA Cruise for free Read Less
Sail Date December 2019
We had many cruises with MSC and 5 on the Divina, but this cruise was totally different than before... Embarkation in Miami was chaotic, but definitely fast. The ship itself is still in good shape and beautiful. Even though ... Read More
We had many cruises with MSC and 5 on the Divina, but this cruise was totally different than before... Embarkation in Miami was chaotic, but definitely fast. The ship itself is still in good shape and beautiful. Even though Divina is a large ship with almost 4,000 passengers on board, easy to find quiet areas to relax or just stay away from the crowd. During this 7 days cruise, we have not had any housekeeping. We had to buy our own toiletries prepare, open and close our beds. Someone came in once and emptied the garbage bin and in the last night, someone locked the mini bar. We didn't get the daily newspaper, neither the disembarkation information with the luggage tags, and neither the voyagers club cocktail party invitation. Nothing. The food always was an issue for American and Canadian cruisers - however I loved the international, european and especially the Italian cuisine. I could eat junk foods every day, I would like to try something different when I am on vacation. Now, MSC opened their ears for North Americans and change the food selection. Instead of the large selection of European food, now we can get hamburges, hot dogs, pancakes, donuts and fried things.... About 80% of the cruisers were from India. Therefore, the main dining room selection had a lots of indian foods, plus they have a different "indian menu". The overall cleanliness of the ship is also reduced. I think MSC doesn't have enough staff to maintain the ship. I have never seen such dirty parts on this ship before. They changed the cruise director and discontinued the best shows (Pirates of Caribbean, Michael Jackson Tribute, The Mask, Witches of Paris). Before this year, they only used English and sometimes Italian language on the caribbean cruises. In Europe, They uses 6-8 different languages which makes every announcements endless and add 20 extra minutes before the shows. Now, it's also changed. Despite the english-speaking majority, they spoken in 6 different languages before every show. The show itself was 25-30 minutes long, but the whole thing was more than a hour long due to the introduction in 6 languages. The itinerary and the schedule was not the best at all. The ship arrived to Sinkt Maarten at 8AM and left at 2:00PM. The main attraction, watching the planes at Maho beach was distroyed, since the mainstream of the plane traffic starts after 2PM - after the ship left the port. The front desk staff was really good - better than before. Due to the housekeeping issue, they offered to remove the gratuity from our account. Drink packages. They push and tries to sell the drink packages day-by-day. They also offer the "easy drink package" inclusive. Please COUNT before buy. The "easy package" only gives you unlimited drink if the drink list price is less than $6.00 If you check the bar list, only the cheapest Heineken beer and pops and sodas included. Regarding the Ultimate drink package... Count again. If you buy, you have to drink 18 drinks per day per person to use the cost of the drink package... If you are not a massive alcoholist, the pay per drink is more cost effective option. I think the low prices make the MSC the same as the Carnival. Cheap cruises - cheap experiences. Despite my gold card, I am afraid we are done with MSC... Read Less
Sail Date December 2019
Review of the Divina 12/20/19 to 12/27/19 Ship: • Beautiful; lots of character and elegance (loved the crystal staircases) • Ship is immaculate and no matter what time of day, someone was cleaning somewhere • Ship was ... Read More
Review of the Divina 12/20/19 to 12/27/19 Ship: • Beautiful; lots of character and elegance (loved the crystal staircases) • Ship is immaculate and no matter what time of day, someone was cleaning somewhere • Ship was LARGE ... 4,345 passengers and 1,388 crew members; decided we like the smaller (under 3000) ships; less crowds • Lots of awareness for hand sanitizing and if the machines were out of sanitizer, crew members were outside of restaurants holding sanitizer to squirt in our hands • Layout was a bit weird (or I just forgot from our previous cruises) but had dead end decks that didn’t go all the way through; in the beginning , I was constantly trying to figure out how to get to the deck I wanted when I encountered this (or maybe I am just aging and not as swift...lol) Culture: • Really nice with all of the different cultures and languages; we were exposed to people from all over the world • Our six year old granddaughter made friends from Italy and other countries; language was absolutely no barrier and it was fun to watch the children communicate and play with each other and then we parents would get to know each other and try to communicate Entertainment: • Shows were more opera-like or singing and dancing but were nice; we prefer less of that and more comedy or other acts; also not sure if it was because it was Christmas week, but MSC only had their own entertainers for each show each night (and they were good; especially the aerial artist and the three men who juggled and jumped, etc.)...we are used to other cruise ships that fly in different entertainment (no comedians, but that could have because of various cultures/languages) • Finding a seat in the theater was never a problem; we enjoyed being in the balcony area and could see well (I don’t think everyone took advantage of the entertainment) Kids’ Club: I cannot say enough good things about their kids’ club program. Our 6 year old granddaughter LOVED it and preferred the kids’ club to going on excursions or hanging out on the ship with family. They brought the kids to meals in the buffet (they sat in a separate section in the back where it was private), the evening shows (they sat in the side front rows), they played games and had many activities for them. She was never bored. The crew members got to know the children by name and it was like they were a little family. And, because it was Christmas week, they did Christmas themed events and even had a visit with Santa bringing gifts. Amazing. We’ve been on other ships and had our boys in the kids’ club and they didn’t compare to MSC Divina. There was a teen club also but our 14 year old granddaughter chose not to participate. However, we saw this group around the ship and they looked like they were having a blast together. Miscellaneous: • Announcements in 5-7 languages several times a day wasn’t bad (we read reviews that said they were annoying) and was kind of fun to guess at what language was being spoken • Impressed with the captain who was fluent in all of the languages (I think there seven of them); at one gathering he had memorized his talk in ALL languages but one (and that one he apologized and read from a sheet of paper). Wowie! • Cabin steward was good but not overboard friendly; they work longggg hours; I asked how much sleep they get and he said 4 hours • Absolutely THRILLED they had a Catholic priest on board (for both Sunday Mass and Christmas Eve Mass) • Pool area very crowded; had to get up super early to put your towel out and save a chair (but that’s no different than other ships we’ve been on). We did discover the adults only area halfway through our week and that was more manageable (as far as crowds and chairs) Food: • Buffet was good, soooooo many choices and many international foods; a bit slow and you needed to be patient in line; however, definitely a good alternative for quicker food but almost always was crowded to the max and sometimes hard to find a table to sit at and eat (we did discover tables in the adjoining pool area with a lovely ocean view and less noise; just had to walk to other side with plates of food and drinks) • Delicious pizza in the buffet at all times of the day and many different choices of pizza; we sort of expected that it would be great considering this was an Italian cruise ship! • Restaurant was good; wait staff friendly but it was hard; I don’t think they wanted to be working Christmas week and couldn’t blame them; service was SLOW but where do we have to go and we read that that is the Italian way...no rushing when eating (certainly not the American way!) • Free chicken wings in the sports bar (Den enjoyed; only received a few so had to order 2 or 3 servings at a time) Drink Package: We purchased (before the cruise) the Easy Package and it worked great for all 6 of us. When we felt like a mixed drink that wasn’t on our package, we found bartenders who were willing to mix our juice and a shot for us (and extra tips and a smile went a long way). Embarking: Pretty easy and smooth and only had to wait an hour after checking in early; then we were served mimosas as we explored the ship and had lunch in the buffet as we waited for our cabin to be ready Disembarking: Easy and smooth (an hour delay but thanks to our better than fantastic travel agent (the one and only Shelley Coutinho of Action Travel in Mebane, NC), we weren’t sweating it...had changed our flight home to a later one and we weren’t in a rush); luggage was easily found and customs was a breeze Dislikes: • Charged for soft service ice cream (kids received free with their drink package); granddaughters had to get me a few ice creams on their cards LOL (I had already read about this so it wasn’t a surprise) • Port times are REALLY short; we didn’t really pay attention to that when we were booking but the windows were short and taking into consideration a half hour to get off and getting back a half hour early really limited what we could see and do. Would definitely pay attention to times at ports next time before booking • TV in room was tiny tiny tiny (like a computer monitor); we weren’t there to watch TV but when we did turn it on and wanted to see our bill or what was going on, I had to stand close to the TV to see, couldn’t lie in bed and see the TV Side Note: • If we sail MSC again...we would like to upgrade to the Yacht Club; more money but looked less crowded and quieter and would be more our style • Read lots of complaints about the food; we are NOT foodies but would say the food was very good and there was plenty to choose from. • Prior to cruise, read so many mixed (mostly negative reviews) of MSC and The Divina. I truly think it’s what you make of it. We were happy to be cruising and happy to have the family together. Even when the toilets stopped flushing one morning (on the whole ship), it was inconvenient, but not upsetting. Stuff happens. It’s how you handle it. I would definitely recommend MSC and The Divina. 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Sail Date December 2019
We decided to go on this Pre Christmas Cruise with Family and Friends beacuse 3 of the family members cruised 2 years ago with the MSC Divina to say the least rhey where disappointed in the changes.. From December r5th-17th. Although ... Read More
We decided to go on this Pre Christmas Cruise with Family and Friends beacuse 3 of the family members cruised 2 years ago with the MSC Divina to say the least rhey where disappointed in the changes.. From December r5th-17th. Although they gave myself and Husband matching status from Holland America and the Dining Staff was wonderful Francesco Grunelli and Reetesh Crustna Table 610 and our cabin steward. It started not well Embarkation waited for over 3 1/2 hours to board from 11 am-2:30 pm announced had problems with disemabarkation. The stateroom we had was okay for our needs except the company decided to try new TV system so no TV for about 5 of our cruise days except CNN and ESPN was all you could get. The Buffet area is Large to serve 4300 guests but still disorganized especially drink station areas poor placement. The Shows where somewhat okay 3 musical type but the rest classical or Opera we don't mind but others might and the show area is very cold be prepared to wear heavy clothing..Use the Adult Pool area quieter but be prepared to have loungers with towels on and no one comes back. Decided to take out Kleenex from cabins could not understand that started with our cruise.The ship is lovely and was decorated for Christmas.I got concerned for we had to go back to Fort Lauderdale Airport and that is a choice we had to make for we used Southwest So 7 of us had to make flights from 10 am.10:10 am and 11 am Be prepared to have a very disorganized disemabrkation no staff keeps control of early walk off which we all did and almost had a bad fight.Recommend do not go on MSC. Read Less
Sail Date December 2019
MSC Divina Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness & Recreation 4.0 N/A
Family 4.0 3.7
Shore Excursions 4.0 N/A
Enrichment Activities 1.0 N/A
Service 4.0 3.6
Value for Money 4.0 N/A

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