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Sail Date: March 2019
For the itinerary. We were not informed it was a Holistic Vegan cruise and they took over the entire ship. MSC catered to them even though there was only 1900 of them sailing. They were rude and expected everything their way and MSC ... Read More
For the itinerary. We were not informed it was a Holistic Vegan cruise and they took over the entire ship. MSC catered to them even though there was only 1900 of them sailing. They were rude and expected everything their way and MSC treated all others as second class citizens. The food was mediocre and mostly vegan in the buffet. In the dining room we were served regular food which was not exceptional. Most staff were rude and did not care about any concerns we had. Entertainment was almost nil as they used theatres for meetings instead of shows. They were supposed to have two shows a night but mostly only one at 7:00 pm but that was our dining seating. When we did attend one show it was mediocre and not very entertaining. Our cabin was normal for a cruise ship and the chambermaid did an okay job cleaning the room. We did two excursions booked through MSC. The first was the horse and carriage ride through old Cartegena which was well worth the money. We would highly recommend this one. The second was the Panama Canal boat tour. Do not recommend this one as it was not worth the money they charged. The boat they hired was very old and seats very uncomfortable. Would not do this again. We will never sail the Divina again (this was our second time) but will give MSC another chance to satisfy us on the Meraviglia in January of 2020. Hopefully we will have a better experience or never sail again with MSC or recommend them. Compared to a Carnival cruise we took in December 2018 which was fantastic this one was totally disappointing. The only redeeming factor was the great bar tender we had. He made the cruise for us. Thank you. Read Less
3 Helpful Votes
Sail Date: February 2019
First of all, I got a room with a balcony that was presented in the pictures with a nice open view. The room I got half of the balcony is made a metal that doesn't have the nice open view. 95% of other rooms have the balcony made of a ... Read More
First of all, I got a room with a balcony that was presented in the pictures with a nice open view. The room I got half of the balcony is made a metal that doesn't have the nice open view. 95% of other rooms have the balcony made of a transparent glass that allows the nice open view over the ocean... sunsets etc.. Anyway... that was my first disappointment. I didn't get what I paid for!! It is very rare I go on vacation and it is exactly for these type of reasons!! you never get what you pay for!! Second, this is a cruise for seniors. I was there with my family and for my family given that we live on two different continents and we don't see each other for years ( last time I spent time with my sister was 8 years ago). My group included 19 yo, 23 yo, 40, and late 40s.We expected to be able to stay a little late than mid-night maybe meeting fun people. The ship is full with seniors, the programs are boring and everything closes at mid-night. Be prepared for long boring walks back and forth and trying to have fun. The two restaurants and three bars looked nice, the dinner was decent every night. They have options that they change every evening.Dinner is ok. In general the personal is ok. They don't speak english but eventually they would bring what you want :). The breakfast had two options buffet and a la carte. The buffet is super crowded. Food is ok-ish. It is a cantina type of serving. By the end of the trip everyone was coughing left and right in your food! :) I really don't recommend the MSC tours. There isn't much time to spend on each city/island and not much time for sight-seeing, they are very disorganized, expensive and you waist your time trying to get on busses then stuck in traffic. Try to make your own schedule, find a nice beach and go there. Most public beaches aren't too clean but at least you don't stay in a bus for hours. The bus we visited Panama broke in the middle of the highway, we waited 40 min while the driver tried to fix it (some type of belt broke), eventually they sent another one. I was very surprised, and they continue the tour in the old city. Third, at the end I experienced a very unpleasant situation with an employee that scan cards and make sure you are the person that travel. Instead of being honest and give the right information that I was selected for a security check, he told us that the system broke and I can't get out of the ship until an officer comes to see me. I had to wait long time while nothing was happening. It became very messy very fast because my family was waiting for me and we all had to say Goodbye and go on our way to the different flights. To speed up the process, because other people were waiting to get out of the ship, I requested someone to bring me to the security check and in the meantime I figure out the real reason why they stopped me. I find it very unprofessional to misinform people and very disrespectful creating confusion without any reason in an already crowded/messy situation. This type of personal shouldn't be on a "hospitality" business and he should be fired. I barely had time to say goodbye and hug my sister. The entire thing just turn my stomach upside down. Read Less
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Sail Date: February 2019
The cruise started on a bad note because too many of the staff seemed tired and annoyed at serving the incoming guests. As a first impression this is not great. Then there are countless hidden costs, even when you purchase packages that ... Read More
The cruise started on a bad note because too many of the staff seemed tired and annoyed at serving the incoming guests. As a first impression this is not great. Then there are countless hidden costs, even when you purchase packages that are merchandised as all inclusive. Even the gym had many additional costs which was a shame. The spa was nice but they did some hard selling even somewhat pushing services that aren’t needed. Also some costs are sneakily added, like water in the cabin even when you have a drinks package. The food is average and doesn’t reflect the tasty videos on display in their promo pieces. The deck is also very cluttered where finding a place to enjoy the sun can be challenging. As the cruise went on things improved (the final show was really impressive) but it was a shame that what was marketed and what was experienced did not match. Read Less
Sail Date: February 2019
Overall, we have had a good cruise. Many minor things were not quite there to make it a great cruise. Food: Restaurant - “Black Crab” food quality got better as the cruise went along, though it was somewhat inconsistent. Our ... Read More
Overall, we have had a good cruise. Many minor things were not quite there to make it a great cruise. Food: Restaurant - “Black Crab” food quality got better as the cruise went along, though it was somewhat inconsistent. Our waiter was exceptionally polite and attentive. Buffet – Food was ok, good selection, the pizza was very good. In the “rush hour”, drink service at the buffet was slow. Coffee stations are too few for the size of the buffet. Dinner and lunch buffet selections are very similar. Sports Bar – Food was ok, chicken wings are great. If you are sitting at the bar, make sure you do not sit on the rightmost chair as it is next to the bar station (the waiter keeps bumping into you). Bar service is a bit slow. Bars around the pool are the busiest and the slowest. Bar service can be from ok to rude. Bars in the core of the ship do offer much better service and are typically fast and exceptionally courteous. Bars receipts are terribly inconsistent, some bars ask to sign a receipt, some bars just give you a receipt, and some do not give you a receipt at all. Facilities: Pantheon Theater – a large theater facility great overall, comparable to most other cruise ships of the same size. It would be nice to be able to watch movies Pools – the layout is similar to any typical cruise ship, one covered pool, two open-air pools. The size of the pools is overall adequate though they were busy on days at sea. Pool decks are a good size also, though on days at sea it is hard to find an unoccupied chair after 10 am (towels are not being removed from unoccupied chairs). Atrium of the vessel is gorgeous and is exceptionally appointed. Public washrooms on the ship are scarce and men’s washrooms have no urinals creating lines ups. Entertainment was mostly a combination of musical and acrobatics act. There was no comedy show as such (it would be difficult considering the linguistic composition of the passengers). It was good, but it was not outstanding. Opera at sea (a compressed to 50 min version of Verdi’s La Traviata) was different certainly. Twice a day room service is nice, room stewards are polite and attentive, the room is vacuumed but there always seem to be some sand around (I presume vacuum cleaner without an agitator brush head have a hard time picking up the sand from the carpet). LGBT events seemed to be an afterthought, though MSC did host multiple events, unlike some other cruise lines we have taken. Embarkation was delayed by few hours (apparently due to a drug bust), which was somewhat unpleasant, and the terminal crowd was quite large (we took a trolley to Miami downtown and walked there for 2 hours). Disembarkation was typical lineup and wait for the line to move, took us roughly 30 min to get off the vessel, plus another 15-20 min to get our luggage. I hope with the construction of the MSC terminal in the port of Miami next year, things will run a bit more smoothly. We will be cruising with MSC again, though it takes a bit of time to warm up to MSC. Multicultural/Multilingual experience was overall great. Read Less
1 Helpful Vote
Sail Date: February 2019
I choose this cruise for myself (single 55 year old male), my 24 y/o son and 21 y/o daughter because it scheduled well around her college spring break and we could all handle a 10 night getaway...we flew in from three places Thursday ... Read More
I choose this cruise for myself (single 55 year old male), my 24 y/o son and 21 y/o daughter because it scheduled well around her college spring break and we could all handle a 10 night getaway...we flew in from three places Thursday morning February 21st (all excited and a bit apprehensive about such an immersive family experience) and flew back to our respective places Sunday March 3rd wondering where all the time went and having had an amazing trip together. Who knows when we'll all be in the same place again for that long?! It was very special and memorable. The 10 night itinerary is perfect. I love the two initial sea days and have been to the eastern and western Caribbean on multiple cruises so like that we just steamed southeast. We met great people and settled in to our new home. Two sea days on the way home is also a perfect way to unravel the prior days. We met people from around the world: straight and gay couples; large and small groups, single guys travelling together with women, other guys, family and alone; single women travelling with other women, men and family. 30somethings to 80somethings and every age in between. A pair of really fun 33 y/o Canadian couples were our pool/party buddies most afternoons and we heard no less than six languages around us at any time. There were many repeat MSC cruisers and a surprisingly high number of repeat/frequent Divina cruisers. I've been on Seaside twice (February 3, 2018 and February 2, 2019) so I've learned MSC is an international crowd (refreshingly so most of the time), the food is overall great and it is as or more professionally operated as Royal, which is the only other line I've frequented. We all found things to do and people to talk to, reconvening for dinner in the dining room eight of the 10 nights. More on that later. MSC Divina is a beautiful ship. I was forward portside oceanview room 8005. My kids were midship starboard interior room 8194. I had Wellness package and no drink package. I drank what I wanted and paid at the end. I heard many people talk about getting drink packages as free upgrades, even balconies as free upgrades so I will be asking for upgrades when I book in the future. We spent a lot of time at the Garden Pool. We choose there because it overlooks the stern and the ocean/water is so close and hypnotic. You also avoid all the social announcements, dance classes, sexy man/woman, BINGO, etc., going on midship at the big pool. Shhh...it's an amazingly quiet, secret spot. Even though all of us are repulsed by cigarette smoke there was virtually no lingering smoke from the Garden Bar smoking area, which is on Deck 15 right next to the Garden Pool. We staked out spots on the wooden decking, got buckets of Red Stripes (well I did anyway) and didn't bother fighting over a chaise lounge. BTW they were mostly gone by 8, scarce by 9 and gone by 10. And staying on Deck 15, we'd get ready for dinner and meet there for an aperitif...live music, stars/sunset and really no smoke bothering us. SMOKERS: this is your spot! There is also a very nice Cigar Lounge with decent cigars for sale onboard. There are far better cigars for sale in the Mini Mall, which you can then bring into the Cigar Lounge. BRING a lighter (safely and legally of course) as it can sometimes be very hard to find an extra flame onboard. The ship has many unique areas, which allow music, dancing, social activities, kids activities, etc. to be going on in one area without dominating the other areas. I'd spent time gazing at deck plans and getting ready for "my turn" so I'd picked the pool and staterooms we'd hang out at. I tried to make advance reservations at Eataly but was told it was sold out. I had no problem making a reservation once onboard. We ate there Sunday night and it was above expectation although with small portions of pasta. The MDR was also above expectation. We enjoyed the menus, food, flexibility, quality of service and personalities of our service staff, beverage service, decor and people watching. Be prepared and plan ahead...if you have an 8:30 dinner like we did (too late for me), see the 7PM show (not me...I won't miss sunset...we all did our own thing before dinner) because dinner lasts until 9:30/9:45ish. We didn't find any dish in the MDR or buffet we didn't eat due to flavor or poor quality. Our conclusions: too much and too good to say no. The ship shows some signs of wear and tear (carpet in hallway was worn, edging around hot tubs is worn, etc.) so you'll see some things to complain about in that regard. However, it was was sparkling clean and everything worked all the time. Everything. Both cabins were better than expected and cabin service was personalized, friendly and helpful. We carried luggage on and off so em/debarkation were non-events. Wait here, queue there, just relax. It won't leave without you. We actually had breakfast at the buffet and sat in the sun for an hour on Sunday before leaving the ship so it helped extend our vacation a bit. Hard to think of any complaints but I guess it's only fair so here we go: no comedy show. Read Less
1 Helpful Vote
Sail Date: January 2019
We are just off the Divina. We chose this cruise because of the price and great itinerary. food: good to not good. The buffet is overcrowded and finding a place to sit us not easy for breakfast/lunch. Although food is plentiful, we ... Read More
We are just off the Divina. We chose this cruise because of the price and great itinerary. food: good to not good. The buffet is overcrowded and finding a place to sit us not easy for breakfast/lunch. Although food is plentiful, we found both breakfast and lunch very repetitive. MDR for dinner was hit and miss. My husband is gluten/dairy intolerant. While they tried to accommodate him, they actually forgot his meal one night and we had to go back to the buffet. They offered him terrible desserts ie. jello on “elegant” night. I think the chef could have done so much more. No creativity at all. This portion of our cruise was very sub par. entertainment: the singers and dancers are all very good but not 9 nights in a row. It would be nice to have a bit of variety. Magicians, comedians etc. Room: our room was clean, large and we were lucky to get a huge balcony. Overall: impossible to get a pool lounger after 8:30 am. They are reserved as early as 6:00am. People often threw a towel on the chairs and left for hours and hours. They need to introduce a no chair hogging policy. Not sure we would return on MSC. Leaves to be seen. Read Less
2 Helpful Votes
Sail Date: January 2019
This was a family cruise with 22 people. I was very sceptical after all threw bad reviews. EMBARKATION: was very quick. Room was beautiful but could have been cleaner. I'm a clean freak and parts of the corner if the floor ... Read More
This was a family cruise with 22 people. I was very sceptical after all threw bad reviews. EMBARKATION: was very quick. Room was beautiful but could have been cleaner. I'm a clean freak and parts of the corner if the floor weren't very well cleaned. The main parts were cleaned daily. I like the bathroom better then Carnival and Princess due to the shower having glass doors that fold in when not in use. FOOD: Main dining room was really quite good. Did have 2 dishes that I sent back which is highly unusual for me to ever do. Buffet was not my favorite. Too many pushy people and food was not my favorite. There was a lot more variety then I was expecting though. Homemade cookies were great! Pizza was really good as well. Sports Bar was great. Food great and atmosphere great. Chicken wings great! CASINO BAR: Cannot say enough about Mark in the Casino Bar. He makes the most perfect drinks ever and is the nicest guy!!! STAFF: Very understaffed or just not enough staff in the right place at the right time. SHOP STAFF: Not very friendly and honestly sometimes rude. ENTERTAINMENT: Honestly the best entertainment of any cruiseline I've been on. Nightly shows ate incredible and most of the bars were open and had good entertainment nightly. OTHER CRUISERS: This is an Italian cruise ship so there are a lot of Europeans. I was very surprised how many of the "richer" Europeans agreed as if they were entitled and would push in front of you. Very rude people but not all of them. Just be aware and don't let it ruin your vacation. WOULD I DO MSC AGAIN: It would have to be a really good itinerary and great price otherwise I will stick with Carnival and Princess. Read Less
1 Helpful Vote
Sail Date: January 2019
Clean ship. Service in dining room super slow. Food adequate, not great. Took 2 hours for breakfast one morning. Luckily it was a sea day. Be careful in the islands. Some people on our ship had an incident in Antigua. Google ... Read More
Clean ship. Service in dining room super slow. Food adequate, not great. Took 2 hours for breakfast one morning. Luckily it was a sea day. Be careful in the islands. Some people on our ship had an incident in Antigua. Google it. Be aware of your surroundings at all times. Beach at Tortola was nice. Favorite port is St. Maartens. Nice beach. Room was bigger than expected. Good service with our cabin steward Dale. Beach towels in rooms need to be upgraded. Did not like the buffet on Deck 14. Wanted more variety. Same thing every day. Regret not trying the gelato. The Italian coffee on Deck 7 is excellent, along with the pastries. Pizza is superb as well. Super hot and fresh. Do not miss these items. Entertainment was spectacular. Best of any cruise ship. Well choreographed. Dancers, singers acrobats gave it their all. Amazing. Many discrepancies of amounts charged on the "drinks on us" package. Please check your bill when you get it. Overall had a nice time. I believe MSC is working on their service. Americans don't take as long as Europeans dining. That may be the issue. Read Less
1 Helpful Vote
Sail Date: January 2019
Best cruise value for balcony cabin including drink package. Service in the Black Crab Dining Room excellent. Our waiter and crew anticipated our needs before we asked. The food was selection was more Mediterranean than we've had on ... Read More
Best cruise value for balcony cabin including drink package. Service in the Black Crab Dining Room excellent. Our waiter and crew anticipated our needs before we asked. The food was selection was more Mediterranean than we've had on other ships but excellent options and we enjoyed trying a few new things. We tried the dining room for both breakfast and lunch as well and enjoyed the menu selection. Excellent pizza, salads, desserts, as well as hot and cold entrees were available in the buffet. The Bella drink package was wonderful. Instead of paying $12/drink, on this ship we were able to drink all day for $12 in tips. The shops were very nice, and the adults only Solarium area was the nicest I'd seen on any ship. Deck chairs were harder to find on sea days, however we learned to get out early and "save" our chairs just like everyone else did. the shows were wonderful and the excursions were great too. Read Less
2 Helpful Votes
Sail Date: January 2019
I should warn you....this will be a very in-depth review as I found it difficult to get good info on MSC when we were planning our cruise. I am hoping this will answer questions for everyone...especially US people who may not have heard ... Read More
I should warn you....this will be a very in-depth review as I found it difficult to get good info on MSC when we were planning our cruise. I am hoping this will answer questions for everyone...especially US people who may not have heard of MSC. This was my 18th cruise, I am a 47 year old female, 1st time on MSC. Sailed Carnival, RCCL, Norweigen, Holland America and Disney. We did the 1/30/18 sailing for 11 nights. We had 22 people in our group, ages 4 to 74. Most everyone was 18-52. We picked this due to dates, 11 days, and the PRICE was super reasonable. We upgraded to the "Deluxe" drink package prior to embarkation. I'll discuss drinks later. EMBARKATION - they told us 3pm as our time to get to the port. Sailing was 7pm. We arrrived by noon and were on the ship before pm. It was super easy, but you do set up your credit card on the ship, not at embarkation. You have 48 hours to set up your account. ROOMS - we had an aft facing baloncy, everyone else had side balcony. We love the aft and highly recommend it. The rooms are similar to other ships, our balcony was a bit larger and we put up a hammock. The cabin stewart was awesome, but no animal towels if you look forward to that. SERVICE - A lot of people complained (in previous reviews) that the service was aweful. We did not experience that AT ALL!! Sure, we had to wait at the pool bar for a drink, but I've never been a cruise where I didn't wait. The bars had PLENTY of bar tenders and they were husteling. There wasn't anywere on the ship where we felt service was sub-par. FOOD - Yes, the pizza at the buffet is EXCELLENT! They do have a variety of food and I found everthing above average for a buffet. The buffet is also open 20 hours a day, you can get Pizza 24 hours, so that is great as well. We ate in the dining room every evening. Our wait staff was attentive and gave us great advice on what to eat based on past guest experience. They have a "fixed" menu everyday that includes apps, dinner, dessert. Then they have the "theme" menus daily, and food you can "buy" if you want. We ate the "theme" almost every night. There was only 1 night I did not care for my food so I simply got a different meal. There is PLENTY of variety to choose from. People have complained of cold food....that never happened either. Overall I give the food a 4 out of 5. DRINKS - this was amazing!!!! We had the "Drinks on us" package, but upgraded to "Deluxe" prior to embarkation. We ordered anything we wanted...Grey Goose on the rocks, anything frozem, shaken, etc. With the deluxe we also had our mini bar in the room stocked with small bottles, beer, snacks. They were refilled daily. At dinner were allowed bottles of wine up to $50. We had 2 bottles a night!!! Well, well, well worth purchasing if you are a drinker. PLUS it was the least expensive of any cruise I have been on for all you can drink. ENTERTAINMENT - I personally thought the shows were above average. They had Cirque de Soleil type shows 3 nights or incorporated into the show. Their impression shows were good, but yes, they sing with accent. The show staff is certainly hard working. I am NOT an opera person, but they have opera shows 2 nights (on 11 night cruise). I admit, I fell asleep...but people in our group LOVED it and appreciate Italian opera. They do not have comedians - which is most likely due to the SUPER HIGH amount of Eurpoeans on the ship. I would say 60% not American.....it is an Italian owned cruise line. There is no way a comedian would work due to the joke not being understood by more than 1/2 the passengers. OTHER THINGS TO KNOW - There are "themes" every night. We had 11 nights, so 3 nights were formal. There was an Italian night, White Night, 70's Disco Night, Red night, Fiesta night. They have deck parties every night and those are awesome. They have SOOO Many activites all day - no one was ever bored. They do dance lessons by the pool, Bingo, Master Chef at sea, pool games, basketball tournaents, ping pong tournaments. Most of our group of kids were 17 - 23 and they did activies ALL DAY LONG. We had 6pm seating, then went to the show at 9pm. The shows are somewhat short, so by 9:45 we went to the casino bar. They let the "kids" hang out with us and they would serve 18+ - which is how is should be in international waters. They allowed one person to buy for the group, which was nice. Everyone did not need to go to the bar at once and crowd it. There were plenty of places to hang our after dinner. At least 5 areas with different entertainment/nightly games/participation stuff if you wanted it, or you could just watch other people make fools of them selves. There was ALWAYS something to do. The night time disco was open unitl ??? We left at 4am several times and there were still people dancing. OVERALL - After 18 cruises, this was my favorite. People complained about annoucements in 6 languages. Sure, it was a bit annoying, but it was fine. The food was very good, the service very good to excellent, the ship itself is very classy, the entertainment was very good, and there was never a lack of activities. We are already planning the cruise for next year on MSC. It was also my kids' (ages 18 and 21) favorite cruise. I highly recommend MSC!! Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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