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3 Helpful Votes
Sail Date: February 2019
We chose this cruise because of the itinerary. Unfortunately they are not offering the same one next year or we would be on it again. 1. The ship is beautiful! The cabins are spacious and clean. The ship overall is kept in top ... Read More
We chose this cruise because of the itinerary. Unfortunately they are not offering the same one next year or we would be on it again. 1. The ship is beautiful! The cabins are spacious and clean. The ship overall is kept in top notch form. Both in repairs and cleanliness. 2. The food is very good. We did wish that MSC offered free dining in more locations like Norwegian cruise line does. Eating in the dining room every night got monotonous. 3. The entertainment was very good. Talented dancers and singers, but VERY repetitive. The opera could be eliminated, although they were very good singers. Other entertainment in the bars was very pleasant. 4. We had no issues with embarkment and disembarkment. The embarkment was slow, but apparently not a MSC issue, but customs issue... so I heard. Once they began though it happened quite quickly. Most of the luggage was in our rooms within the hour. The other suitcase was more like two to three hours. We didn't sit and wait, so I'm not sure exactly. We went to the sport bar right away because no one was there. That worked our great. 5. Lovely pools. Enjoyed the depth because they weren't packed full of standers. They were deeper pools, so you had to swim somewhat. 6. The dining staff rating is a bit lower because of this being a European ship. They don't gush over the customers as we Americans are used to on other cruise lines, tho they weren't rude either. The bar waiters and waitresses seemed quite pleasant. 7. Our room steward was very nice but due to the language barrier he didn't say much, but always smiled. No towel animals or towel persons as we have grown to expect from other cruise lines..no big deal. 8. There was a morning activity at the pool each day which I though was great. Stretching, exercise, dance lessons...etc. As I said earlier. I really wish they would have offered the exact same itinerary for 2020...disappointed. Read Less
3 Helpful Votes
Sail Date: February 2019
The only good things on this ship were the shows in the theater and the Italian Specialty Restaurant for a fee. Food and service in the main dining room were terrible. Food was tasteless and cold. The description on the menu had nothing ... Read More
The only good things on this ship were the shows in the theater and the Italian Specialty Restaurant for a fee. Food and service in the main dining room were terrible. Food was tasteless and cold. The description on the menu had nothing to do with what was actually served. We had one waiter that didn't know what Iced Tea was.We missed the Opera performance because dinner service was very, very slow. Took about 2 1/2 hours for dinner. One day our excursion returned after the dining room closed, we were told to eat at the anytime dining, when we got there we were told that we had to eat at the Buffet because we hadn't made prior arrangements for the Anytime dining. The theater was not handicapped friendly. Two people in our group fell down the steps. Disembarkation was a nightmare, Took over three hours to get off the ship. Read Less
1 Helpful Vote
Sail Date: January 2019
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was ... Read More
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was plentiful, we were hesitant because people's reviews had made it seem like there was too much pasta on the menus, we found the opposite, the food was very tasty and the selections was great, they still need to work out a few kinks, in the black crab restaurant ( where we were assigned ) we had to wait for our coffee to accompany our desserts, but it seems like every cruise line is cutting staff and you don't get quite the prompt service that we expect. The itinerary was wonderful too, going to shore and coming back into the ship was painless and we loved the fact that the ship stayed longer in ports than most cruises we have taken, that was nice surprised. Another pleasant surprise was the entertainment in the theater, we enjoyed all of the shows, they did an amazing job and would certainly would do another MSC Cruise. Read Less
1 Helpful Vote
Sail Date: January 2019
Best cruise value for balcony cabin including drink package. Service in the Black Crab Dining Room excellent. Our waiter and crew anticipated our needs before we asked. The food was selection was more Mediterranean than we've had on ... Read More
Best cruise value for balcony cabin including drink package. Service in the Black Crab Dining Room excellent. Our waiter and crew anticipated our needs before we asked. The food was selection was more Mediterranean than we've had on other ships but excellent options and we enjoyed trying a few new things. We tried the dining room for both breakfast and lunch as well and enjoyed the menu selection. Excellent pizza, salads, desserts, as well as hot and cold entrees were available in the buffet. The Bella drink package was wonderful. Instead of paying $12/drink, on this ship we were able to drink all day for $12 in tips. The shops were very nice, and the adults only Solarium area was the nicest I'd seen on any ship. Deck chairs were harder to find on sea days, however we learned to get out early and "save" our chairs just like everyone else did. the shows were wonderful and the excursions were great too. Read Less
1 Helpful Vote
Sail Date: January 2019
Bought this in May, with a $198 deposit, a Memorial day special with free drinks and balcony. We had a great cabin 8230 on Deck 8 without lifeboats blocking our view. We were also near the elevator that we would used late at night coming ... Read More
Bought this in May, with a $198 deposit, a Memorial day special with free drinks and balcony. We had a great cabin 8230 on Deck 8 without lifeboats blocking our view. We were also near the elevator that we would used late at night coming down from the Black and White Lounge. Transportation is not at problem from Fort Lauderdale and back from the Miami port. Cost is $38 for Uber or $20 per person with the shuttle one way. Just walk off the ship, the shuttle drivers are there with signs for FLL. We do not stay in Miami for I feel and like FLL.. more fun at the beach bars in Hollywood. MSC has a match points program with the other cruise lines so I was given all the great perks and also my cabin mate. I did not have one bad meal or service in the Black Crab. Even the buffet is excellent except some items that should be near the entrée are not. Best to scot out where everything is so you can hopefully have hot food. Entertainment was excellent even got to see an OPERA, This is my 3rd cruise with MSC and will continue to cruise with them... if the price is right. Only took one tour other one was on our own. Read Less
Sail Date: January 2019
I am currently on the MSC Divina as we head back to port in Miami. Would I cruise with MSC again? Probably not. While the price was right and the ship is beautiful there is plenty of room for improvement. I'm going to give each a ... Read More
I am currently on the MSC Divina as we head back to port in Miami. Would I cruise with MSC again? Probably not. While the price was right and the ship is beautiful there is plenty of room for improvement. I'm going to give each a category a rating from 1-10 with some comment. This is my 4 cruise but my first one with MSC. Ship: 10 Embarkation: 7 (Long lines) Balcony Cabin: 7 (Nicely appointed but small) Food: 5 (Inconsistent and quite salty at times) Wait Staff: 8 (Most waiters were very pleasant. They appear to be understaffed.) Cabin Steward: 10 (Excellent) Lounge Entertainment: 8 (The classical violinist has to go.) Shows: 7 (Same type of show every night. They lasted 25-35 minutes for the most part.) Internet Access: 9 (Once you got connected it was slow but fine.) All in all I give my cruise an 8. Why wouldn't I sail again with MSC. For me it's all about the food and entertainment. I've cruised with Celebrity and had a much better experience. More expensive, yes, but gave Celebrity a 10 across the board. Read Less
Sail Date: January 2019
My wife and I thoroughly enjoyed our 12 day adventure on the MSC Divina. The ship is amazing and the captain and crew were always there to answer questions and help make the trip enjoyable. The food is a mix of European and American ... Read More
My wife and I thoroughly enjoyed our 12 day adventure on the MSC Divina. The ship is amazing and the captain and crew were always there to answer questions and help make the trip enjoyable. The food is a mix of European and American fare. I think most normal people will find plenty to satisfy them. I actually witnessed many, many people finding plenty. We only took one ship sponsored excursion and that was a late addition to the excursion list. It was a simple bus trip was in Jamaica. It was to be a short ride from the port to Duns River Falls. This innocent little excursion was one of our only disappointments on the trip. The 10 minute bus ride took about 40 minutes as we stopped just outside the port to allow passengers to buy water shoes from a street vendor. We all presumed the vendor to be a relative of the guide. Anyway, truly a waste of our time but not really the fault of MSC. The entertainment throughout the ship was high quality and the theater shows were very high quality with professional talent, lights and sound crew. My wife and I would take early morning strolls and see the crew setting up the deck chairs. Very early in the day people would drape their 'issued orange room towels' over the chairs to claim them. Now it may be hours or hours-and-hours before anyone actually reappeared to use the chairs but no less the 'orange towels' kept anyone else from using them. I didn't really think this was a good solution for deck chair management. I mean could I drape an orange towel over buffet tables, casino machines, theater seats...NO. So why was this acceptable on the deck? Anyway, not sure how other ships handle this but a better solution must exist. Overall I do rate our cruise on the MSC Divina as Excellent. I would cruise both MSC and the Divina again without hesitation. Read Less
Sail Date: January 2019
After over a decade of cruising, we decided to try MSC Divina. Very disorganized crew. Late embarkation and disembarktion with no explanation. Lines for linking credit card to sea pass on ship. Only one customer service desk open. Bar ... Read More
After over a decade of cruising, we decided to try MSC Divina. Very disorganized crew. Late embarkation and disembarktion with no explanation. Lines for linking credit card to sea pass on ship. Only one customer service desk open. Bar service slow, rude staff, unless of course you are willing to tip an additional few dollars above the 15% already charged per drink. Those customers were catered to. Poor food selection, slow service from wait staff. Horrible problem with pushing and shoving of guests on this cruise, mostly from Europeans which was the overall consensus from most US and even some UK guests. Eataly steak house has no atmosphere and is nothing more than a pizza parlor with plastic chairs. Dining staff difficult to deal with to change dining time. Required multiple requests and standing in lines. MSC crushed a hard side suitcase with no responsibility taken by staff. Will not sail MSC again. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose the cruise due to the dates and itinerary from Miami Embarkation was disorganised, and chaotic. We did get off at every port and generally they were good. This was the worst cruise line we have been on by far. When ... Read More
We chose the cruise due to the dates and itinerary from Miami Embarkation was disorganised, and chaotic. We did get off at every port and generally they were good. This was the worst cruise line we have been on by far. When we embarked the ship we found used Incontinence pads left in bins by previous residents, and no towels. Poor quality of food, very little fresh fruits and vegetables, one day we found mouldy cheese on display in the buffet. Very repetitive, lack of hygiene at best 3 star rating It is not worth pre-paying for any extra services as you get better treatment as a walk-in. We pre-paid laundry service which came back stained and crumpled. Some items had to be returned twice to get the staining out, caused by them. Our Internet package could only be on single device with only social media availability. We could have paid to add devices and access to e-mails! But didn't want to give this company any more of our money. Daytime entertainment was poor and moronic. Evening entertainment by the pool was the same. The theatre had some talented individuals which was let down by the choreography with the same stuff being regurgitated, just different songs, and frequently in Italian In the lounges again there was one or two talented performers. We did complain to MSC both onboard and post cruise but the tone of the apology letter in our view did not take our complaints too seriously. I have attached a selection of photos which show why we complained. Overall you would be better off trying perhaps Princess as better all round or maybe some other cruise line, but I would recommend giving MSC a wide berth. Read Less
Sail Date: January 2019
We sailed a 10 day cruise on the MSC Divina on the 10th January 2019 from Miami, porting at St. John's, Antigua, Basseterre, St Kitts, Road Town, Virgin Islands, Pointe-a-Pitre, Guadeloupe and Philipsburg, St. Maarten. Embarkation ... Read More
We sailed a 10 day cruise on the MSC Divina on the 10th January 2019 from Miami, porting at St. John's, Antigua, Basseterre, St Kitts, Road Town, Virgin Islands, Pointe-a-Pitre, Guadeloupe and Philipsburg, St. Maarten. Embarkation at the port of Miami was fairly straight forward, we arrived around 11am and checked in although there was a wait in the terminal building until 1pm. We had a balcony cabin on deck 12, the cabin was comfortable and had everything you would expect i.e. TV, Hair Dryer etc Dinning We struggled with the dinning on MSC, i have sailed with MSC several times previously but always find the dinning a challenge after sailing with the flexible freestyle dinning on NCL. Dinning is fixed to two sittings and is a shared table. We chose the later sitting. MSC normally do a reasonable job at matching up similar guests of the same nationality so its important you check that your nationality is correct on your cruise documents. The service in the restaurant was good. The food in the main restaurant (Black Crab) was ok but i cant say that any of the meals were particularly memorable. The speciality dinning options are also limited, we ate in the Galaxy Disco Restaurant one evening as it was included with out Black Card Status, it is a Sushi/Asian restaurant and the $30 taster menu was included free however, if i had to have paid for the restaurant i would have been very disappointed. The service was good but the food was limited and we were still hungry when we left. The only other speciality restaurant is the Italian and to be honest i wouldn't pay for pizza when the pizza in the buffet is free and is excellent. As you would expect being an Italian cruise line; the ice cream, coffee and pizza are all good. Entertainment This time we didn't really experience much of the live entertainment, i heard i was good. I did venture into the Theatre one evening however i wasn't very impressed with what i saw, it looked a bit amateurish. There were plenty of deck parties and always something going on around the pool deck so i would suggest if you want a quite place to sit then you should avoid the main pool deck. We went to the nightclub a few times and there always seemed to be a few people in there until quite late. There were some gala nights whereby you could dress up if you wanted and there were theme nights such as a 70's party and the white party. Pool Areas Sea days as you would expect are very busy, it was annoying that people put towels on beds and then never use them. One day we took towels off the beds and were there all day and the people never came back. Its pretty selfish of people to reserve beds like this. Casino What i really liked about the ship was the roulette table, there was only a minimum bet of $1 required and it was $1 dollar chips which is different to NCL whereby its $2 chips and a minimum of 5 chips per round. I was able to sit at the roulette table for many hours and not spend too much money. Drinks The drinks package we had was a bit random, it included one draft bear and miller light cans and wines, it was a bit difficult trying to find out what was included and what wasn't. We actually discovered that you could order a non alcoholic frozen cocktail and ask for a spirit to make your own. There was a variety of wines but not the best to be honest. Also i don't think you need to buy any of the MSC experiences if you buy a separate drinks package as they don't really offer anything over and above. Ports All of the ports were excellent and we did this cruise because of the itinerary, we were a little disappointed with Guadeloupe and just visited the local town. At all the stops we were able to just get off the ship and find a taxi to a local beach, most days the taxi's were around $8 per person and at most of the beaches a sun chair was $10 and umbrella $15. If you do some research before you go then i don't think you would really need to do any of the ship tours. Overall, it was a nice cruise, a good itinerary, good service and a nice ship but nothing particularity memorable. I have cruised with several other cruise lines previously including MSC and Royal; Caribbean and if i had the choice of a cruise with a similar itinerary and price then i would choose NCL simply because of the flexible dining and the simplicity of the drinks package offered but i don't think you will be disappointed with MSC. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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