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3 Helpful Votes
Sail Date: February 2019
The only good things on this ship were the shows in the theater and the Italian Specialty Restaurant for a fee. Food and service in the main dining room were terrible. Food was tasteless and cold. The description on the menu had nothing ... Read More
The only good things on this ship were the shows in the theater and the Italian Specialty Restaurant for a fee. Food and service in the main dining room were terrible. Food was tasteless and cold. The description on the menu had nothing to do with what was actually served. We had one waiter that didn't know what Iced Tea was.We missed the Opera performance because dinner service was very, very slow. Took about 2 1/2 hours for dinner. One day our excursion returned after the dining room closed, we were told to eat at the anytime dining, when we got there we were told that we had to eat at the Buffet because we hadn't made prior arrangements for the Anytime dining. The theater was not handicapped friendly. Two people in our group fell down the steps. Disembarkation was a nightmare, Took over three hours to get off the ship. Read Less
Sail Date: January 2019
MSC DIVINA REVIEW SAILING 1/20/19 As far as the gambling on your ship the points system is not straight and forward as it was on my visit on the msc seaside where if you play any machine it would be 2 or 3 dollars a point. now on the ... Read More
MSC DIVINA REVIEW SAILING 1/20/19 As far as the gambling on your ship the points system is not straight and forward as it was on my visit on the msc seaside where if you play any machine it would be 2 or 3 dollars a point. now on the devina that only happens if you play max coins if not most machines are 8 to 10 dollars a point very deceiving at this rate to get a free cruise certificate you would need to play between 80000 and 100000 dollars and at a average loss of about 20 % that would be a cost of between 16000 and 20000 not going to happen for me Also playing in the casino is becoming impossible all night long there are hundreds of europeans standing in large groups chain smoking even though there is a sign stating smoking in casino is only for casino players i brought this up to casino managment and they advised me that they will not enforce this rule due to the fact they do not want to hurt thier feelings so thier is no feelins for the players who do not smoke and get sick from the heavy smoke this is why i am ending my play today on day 8 in the casino these are reasons why urcomped should relook at the gaming points system that will hurt established player ratings to be able to go on other cruises due to the fact it is very very hard to earn a free cruise certificate on these msc ships WE have taken four on MSC .cruises and unfortunatly the food service and amenitys has been on a steady decline we first traveled on the devina in 2014 for two cruises when your company decided to sail out of the u.s.a full time in july of 2014 at that time your pasts sauses and meats were your ship is excellent , We then sailed on the seaside in july of 2018 as part of a gambling cruise in conjuction with urcomped and as far as the seaside goes the ship is beautiful and very comfortable but how the crew handles the ships is no better than unorganized craziness ,the food has become almost inedible ,your lunch buffet consists of hamburgers hot dogs and meats of one carving than is normally a dried out piece meat fourteen types of reconsitied dreid pasta and sause that tastes like it come directly out of a jar ,the cold cuts you serve are mostly a cheap italian bologana mortadela and everything else is cheap undercooked vegetables most items have no taste or flavor As far as the dining room for dinner it not much better seme nights your shrimp coctail have a terrible dried out shrimp some nights they are tasty and moist ,most of the items on the menu must be set for european tastes most items are very strange for american comsumption i normaly end up with shrimp cocktail a strip steak with way to much extra fat a baked potato and french onion soup and maybe a caesar salad on evening i had two lamb chops witch were served raw. My wife nancy wackes was sitting at a table having lunch on the day we debarked from miami she got up from her chair to go back to the buffet for some more food as there was a block of wood connected to the floor that was not marked in witch she fell over to the floor crew members saw her fall the basically walked away i who am confined to a wheelchair had to help her from the floor in the photos please view the bruises she suffered from this terrible fall. For your information i have been cruising since 1978 started with carnival mardi gras and the s.s. norway this is my 54 th cruise so i am no stranger to cruising your company needs to change your ways in a major way or you will not be sucessful in the us market on a year round basis check out a major cruise rating company cruise critic your company very rarley gets more that a one star rating and soon after this letter i will be doing a sad review for your company on cruise critic we all can not be wrong when are you going you going to get up and smell the coffee Good points ship is beautiful and comfortable , shows were very but the bad out weighs the good by far sad. 1. Air conditioning in cabin not working properly for the entire cruise it gets very hot in the cabin they send technicians every day and it shuts down and then it works fot a while 1/27/19 waiting for a.c. TECH AGAIN AIR NOT WORKING 2. CABIN STEWARD BROUGHT FRUIT BASKET FIRST DAY AND IS SUPPOSE TO REFILL IT DAILY AND NEVER HAS 3. CABIN STEWARD DID NOT BRING WASH CLOTHS TO ROOM 4. CABIN STEWARD 5. HAMBURGERS WERE SERVED COLD WRAPPER KEPT UNDER COUNTER SAME AS BREAKFAST FOODS THIER ANSWER IS TO MAKE ME A FRESH ONE HOW ABOUT EVERYONE ELSE 6.BREAKFAST BUFFET 11:00 AM EGGS ARE ALWAYS COLD THEY KEEP THE CHAFING DISHES UNDER THE COUNTER NOT IN HOT BOXES AFTER THEY ARE MADE THEN THEY PUT THEM ON THE HOT SURFACE TO REHEAT THEM TERRIBLE THEY DO THIS WITH ALL HOT FOODS 7. ORDERED ROOM SERVICE VIA CARD LEFT ON CABIN DOOR 12AM WOKE UP NEXT AM NO ROOM SERVICE THEY REFUSE TO TAKE CARD OF OF DOOR HANDLE NO ROOM SERVICE 1/21, 1/22, 1/23, 1/24,1/26 ROOM SERVICE 1/25,1/27,1/28,1/29,1/30 8. PORT OF CALL CANCELED GRAND CAYMAN DUE TO ROUGH SEAS UNDERSTOOD BUT NO COMPENSATION ARE OFFERED TO ANYONE ONBOARD OTHER CRUISE LINES WILL PUT ONBOARD CREDITS ON YOUR ACCT ,NOT MSC 9. WE ASKED FOR ICE TO BE BROUGHT TO CABIN DAILY THAT ONLY HAPPENED FOR THE FIRST COUPLE OF DAYS 10. We had dinner at eataly this evening 1/30/19 it was terrible this was our comp. Members for black card members you can not get a complete dinner you are allowed either a salad , or a pasta and either a swordfish or a sirloin we chose the sirloin we were served 6 small raw slices of sirloin that was so full of fat cheap and tough it was a disgrace server was was nice thought. Thank you for taking the time to read this information if your company wants to suceed in the u.s.a and be a competiter in this industry and be able to have more thank 10 % of u.s. Guests you must make changes read your reviews on cruise critic the majority of the reviews for MSC flagged ships departing from Miami are 1 star sad for such beautiful ships Read Less
1 Helpful Vote
Sail Date: January 2019
The food was so salty i was swollen the entire trip and thats with a special no salt diet! Food in specialty restaurant was amazing.Had to change our table after 3rd nite due to view of waiters stationNew table was amazing rt at the ... Read More
The food was so salty i was swollen the entire trip and thats with a special no salt diet! Food in specialty restaurant was amazing.Had to change our table after 3rd nite due to view of waiters stationNew table was amazing rt at the botton of staircase. Svc was slow for us never figure out how everyone got there after us but somehow left dinning room before us and we had put our dinner selection in the nite before.. for the no salt which was loaded with msg anyhow which was worse. Overall the entertainment was totally amazing and got to meet the cast at white nite which made my nite cuz they were great.. the male singers especially. Had a great time!!! Would do it again! Devina is warm ship Seaside a lil cold. I prefer the Devina but most likely will do both again lol live in florida its easy to jump on Read Less
1 Helpful Vote
Sail Date: November 2018
Really needed to get out of town and see some more of the world got a real bargain on this cruise. Nice ship, clean and well kept. Wife has a hard time walking and we had all the help we needed, picked her up curb side and taken to the ... Read More
Really needed to get out of town and see some more of the world got a real bargain on this cruise. Nice ship, clean and well kept. Wife has a hard time walking and we had all the help we needed, picked her up curb side and taken to the cabin where we had a rented walker from a company we were told of by cruise. Had the same service on leaving. Dining was fine though the buffet was lacking in variety, seemed to be the same every day. I found it interesting that there was sure a range of people on the cruise from many other countries. Did not go on but 2 shore excursions due to wife not able to get around much but on those they were well managed and easy to attend. Entertainment was fine tho we did not go every much, I seemed to spend a lot of time in the casino and enjoyed. Read Less
1 Helpful Vote
Sail Date: February 2018
“Worst ever” or not? Feb. 4, 2018 MSC Divina Sailed from Miami, FL. Scheduled stops Ocho Rios, Jamaica, Limon, Costa Rica This is the itinerary we booked. This is the itinerary we booked. Day Port Arrival Departure ... Read More
“Worst ever” or not? Feb. 4, 2018 MSC Divina Sailed from Miami, FL. Scheduled stops Ocho Rios, Jamaica, Limon, Costa Rica This is the itinerary we booked. This is the itinerary we booked. Day Port Arrival Departure 1 Miami, Florida −−:−− 19:00 2 AT SEA −−:−− −−:−− 3 Ocho Rios, Jamaica 10:00 18:00 4 AT SEA −−:−− −−:−− 5 Cartagena, Colombia 08:00 17:00 6 Cristobal, Panama 09:00 18:00 7 Puerto Limon, Costa Rica 08:00 17:00 8 AT SEA −−:−− −−:−− 9 Belize City, Belize 09:00 17:00 10 AT SEA −−:−− −−:−− 11 Freeport, Bahamas 12:00 20:00 12 Miami, Florida 07:00 −−:− This is what we got. 1 SUN Miami, Florida --:-- 19:00 2 MON AT SEA --:-- --:-- 3 TUE Ocho Rios, Jamaica 08:00 18:00 4 WED AT SEA --:-- --:-- 5 THU Oranjestad, Aruba 07:00 14:00 6 FRI Cartagena, Colombia 09:00 17:00 7 SAT Cristobal, Panama 08:00 17:00 8 SUN AT SEA --:-- --:-- 9 MON Belize City, Belize 10:00 18:00 10 TUE AT SEA --:-- --:-- 11 WED Freeport, Bahamas 12:00 20:00 12 Miami, Florida 07:00 −−:− Any explanation why Costa Rica was replaced with Aruba? I like Aruba but was really looking forward to Puerto Limon for grand-kids on this trip. Why can't I find any accessible cabins? Kept calling weekly until one appeared. Oh, look, there's one requiring a downgrade from “Fantastica” to “Bella”. Since it was the only option available at the time we really had no choice but to book it. (Price was lowered for the “Bella” cabin. Where did it go? My sister and her roommate were highly upset when their accessible cabin was changed to non-accessible without any prior notice. Unresponsive guest relations manager. Sister and roommate told at guest relations to come back later – it was the manager's rest period. After 3 days and a heated exchange in the guest services area with an audience of at least 100 I asked to speak with his supervisor. Imagine my surprise to find he did not have any on the ship. (I do not appreciate being lied to!). He finally found a solution by calling other guests in accessible staterooms. The first guests he called jumped at the offer. I was also told, indirectly, that the “agent” approved the room change from accessible to standard. As the agent, I can assure you that I did not approve the room change. If someone at my host agency approved the change without my knowledge I would like to take it up with them. After the fact, I heard of multiple parties assigned accessible rooms that they did not need or request. I am sure there is a reasonable explanation for this and I do not believe any one acted inappropriately. I simply suspect there might be a procedural weakness internally. I read somewhere we were changed from Freeport to Nassau – can't find it now. Was I hallucinating? Maybe. Good news – finally got to see Freeport. The bad news? Freeport was a prime example of “Europeans” cultural inability to form a line. For the most part I exclude British and a significant percentage of French from this diatribe. Absolute total chaos trying to get a bus from the pier to the shopping district. Local authorities tried valiantly to maintain order and have us (about 4,000 of us) form something resembling a line and failed utterly. I was not the only person contemplating violence. Why do they keep telling us there is no such thing as decaffeinated tea? Or that they “ran out”. After our daughter's chat with head-waiter/Maitre-d on this subject we missed breakfast. They followed her around with a bowlful of decaf tea bags at breakfast the following morning. We still got a “we don't have that” at lunch. One entry to buffet was blocked by staff so seating could be found for guests before they gathered food in the buffet; seating was marked as reserved for our daughter, son-in-law and 2 kids; when they returned their seats were occupied by others (not North Americans) who came in the other way and got highly offensive when asked to move. I don't normally consider myself as biased but there are times... Speaking of running out – was running out of butter the result of unusual demand or yet another example of poor planning? I can't remember specifically what else “ran out” but there was something else that I was dumbfounded when I was told “we ran out” of two days before the end of the cruise. Can you define “medium rare”? Shouldn't it have at least some pink? I was somewhat disappointed on our September, 2014 cruise on Divina when the creme-brulee that was promised nightly was not available after the first dinner. What was offered as a substitute was a poor replacement. There was no promise of the same thing this time around but the alternative was just as inadequate. Overall food quality was reminiscent of school lunches – edible and not likely fatal. Many other instances of right and left hands on staff not communicating. Daughter had 2 bags held because of “liquids” being in them. There were no liquids in either bag. We had one bag held because we had 2 bottles of wine. Every one of 40 prior cruises on several lines allowed one bottle of wine per adult in stateroom. Got my wine back on the last night. Read the fine print in ticket and boarding documentation, It does say not to pack alcohol so I guess I've got to let that one pass. My sister's bottle of wine was not confiscated but the power strip she needed to charge her oxygen concentrator and her roommate's electric scooter was. It was returned and they were promised an approved replacement – which never materialized. Perhaps a rethink to MSC's alcohol policy is in order. If not – I'll manage. My wife's theory is that since Seaside is the “Next Big Thing” in the North American market MSC may have put their best performers (wait-staff, etc.) there and also started to market Divina more to Europeans. Hence a surprising drop off as far as quality of service, as well as a dramatic shift in passenger demographics. Please don't get me wrong here, with one exception everyone in a service position was highly motivated to give the absolute best service possible. The perceived decline in service was more one of training and experience than attitude. If any fault is to be assigned I would like to nominate “senior” wait-staff for obvious failure to provide adequate training to their “juniors”. We plan to be aboard Seaside on November 10. We sincerely hope the perceived shortcomings will not be evident on that cruise. One other minor issue. I applied for (loyalty) status match and was approved for a Black card. I applied for status upgrade for my wife and I thought she had been given Gold status but couldn't find the verification so I didn't question when she was issued a Blue card when we boarded, but we were told she was actually Gold. I suspect a minor clerical glitch that didn't significantly affect our cruise. She might have qualified for Black through our history at RCCL/Celebrity. I am not sure if that is possible or worth the effort since the status match is a “one time only” opportunity. Read Less
1 Helpful Vote
Sail Date: December 2017
I picked this ship because the price was excellent, the ship looked amazing and the entertainment was a little different. It definitely was not a disappointment. I won't sugar coat it. There is room for some improvement but I feel ... Read More
I picked this ship because the price was excellent, the ship looked amazing and the entertainment was a little different. It definitely was not a disappointment. I won't sugar coat it. There is room for some improvement but I feel this line is well on its way to becoming a popular choice for American and Canadian cruisers as much as it already is to other worldwide travelers. The entertainment on this ship was exceptional! I loved that they had opera, ballet, acrobatics incorporated into the nightly entertainment and that the entertainment staff was so enjoyable and talented. Contrary to many negative reviews, I never found staff members to be rude...other passengers perhaps but not crew. The cruise line can not be blamed for the lack of courtesy of passengers except in that space/ passenger ratio is a bit tight in certain areas. I didn't eat a great deal in the Calumet Buffet but what I did eat there was really good. I kind of stuck to Italian, pizza and burgers though. The burgers and fries were really good, as was the pizza and the desserts....delish! My friend tried lots of other things and didn't seem to dislike anything either. We ate in the Black Crab most of the time and I always found something I liked. Best Lasagna bolognase ever! Ordered it 3 times. I had been carb restricted the last 2 years so I ate everything I had been missing, like pizza,pasta and french fries! We did dine in the Galaxy one night and the steak melted in your mouth and the scallops were just so succulent. We went there on the Captains Formal night so it was virtually empty, Great staff. Beautiful venue. I am not a big drinker but I loved Caffe Italia as I am a coffee addict. Luisa, who waitressed there was such a sweetheart. Always gave us extra Venchi chocolates.Speaking of...loved the gelato! I really have very few complaints about this ship. I do think the crew/ passenger ratio is too high in the dining areas especially. I have a mobility disability and was not impressed by the lack of handicapped accommodation. Why put handicapped stalls in restrooms without automatic door access to them? Actually, there were NO automatic doors anywhere. There could also be improvement for embarkation/ disembarkation for disabled passengers as well. But in general, I LOVED Read Less
1 Helpful Vote
Sail Date: September 2017
We chose this cruise line for a couple of reasons. The first was the great promotion MSC had at the time and the second was to give our kids some exposure to people from Europe and Latin America. We booked two consecutive cruises, a ... Read More
We chose this cruise line for a couple of reasons. The first was the great promotion MSC had at the time and the second was to give our kids some exposure to people from Europe and Latin America. We booked two consecutive cruises, a Western Caribbean cruise followed by an Eastern Caribbean cruise. Due to unfortunate circumstances with the weather (i.e. hurricanes), the itinerary for the second week was completely changed to another Western Caribbean cruise. We spoke to Reception to enquire about the possibility of a refund and they demurred. While MSC were correct in stating that they have no control over the weather and that safety is a top priority, neither was it our fault for the weather. We paid for an Eastern Caribbean cruise and did not get one. MSC also informed us that there was a letter waiting for us but they would not show us the letter. We would only receive the letter by formally requesting a refund. At no time did they apologize or indicate that they understood our situation. On another note, we received a pre-cruise photo offer via email. We decided we would go aboard the ship before deciding. When we decided to accept the offer, we were told that we could not do so for that week. MSC were also not sure if the same offer would be available for our second cruise. Moreover, we would have to pay for an internet package to check our email without any assurance that the offer would be there. In effect, MSC had a customer on their ship willing to spend money and they offered up nothing but obstacles. My wife and I have been on over 20 cruises with 6 other cruise lines and I cannot imagine any of those other cruise lines treating its passengers in this fashion. These were our first two cruises with MSC and it's doubtful that we'll be returning. MSC's policies and practices about communicating with their passengers leaves a lot to be desired. And they certainly make it difficult to give them revenue for photos. Having said this I think people considering MSC should also know that their entertainment was top-notch. Our kids thought the singers were amongst the best they've ever seen. Hard to believe that two kids would willingly sit through 2 or 3 shows sung in languages other than English. MSC's stews and curries were great but we did not have one fish dish that wasn't fishy. We gave up trying fish dishes halfway through the first week. The lunch menu in the restaurant did not change at all which was disappointing. Getting to one of their dining rooms was a bit of an adventure the second week. We had to go to the stern on Deck 7 and then go down to Deck 6. That was the only possible route. Did somebody make a mistake during the Design phase of the ship? Did somebody realize after-the-fact that this was the only way to ensure the ship was properly balanced? We were informed that the menu and entertainment would change for our second week. This proved to be incorrect. Again, MSC did nothing to try to make us feel better. I was hoping for so much more. How disappointing that MSC did not meet the most basic of expectations, customer service and communications. Read Less
31 Helpful Votes
Sail Date: April 2017
Just returned from the 4/15 Eastern Caribbean Divina cruise. A little background...we have cruised Carnival once, 1999, and it was fun. I didn’t think I ever needed to cruise again, but in 2003 we tried DCL for the first time, and ... Read More
Just returned from the 4/15 Eastern Caribbean Divina cruise. A little background...we have cruised Carnival once, 1999, and it was fun. I didn’t think I ever needed to cruise again, but in 2003 we tried DCL for the first time, and cruised with them 8 times, the last in November of 2016. We have sailed on the Magic, Wonder, and Fantasy, including several 7 days, one 4 day, an Alaska, a Med, and the first EB Panama cruise in 2005, so quite a bit of experience w/ the Mouse. We’re Gold on DCL which translated to Gold on MSC. Much prefer MSC’s loyalty program which rewards days at sea plus onboard spending. We did an additional Alaska in 2013 on HA...did not enjoy that one. We travel with DS, 26 and autistic, and my 76 year old mom. We always book two cabins, this time two Aurea suites. We had cabin 9010...oh my! If you can book one of these corner suites do so. We have one on the Meraviglia, cannot wait! Beautiful cabins, great room attendant. As many have said the rooms are cleaned promptly and well. On DCL you could leave the room, be gone several hours, return and the room still not clean. This after explaining to the room attendant that my DS sometimes doesn’t like to leave the room and that if possible it would be great if it could be cleaned when we put the sign on the door...no go and one of the reasons we tried MSC. And yes, I always tip extra for good service. This time a first...our guy said we gave him too much! He deserved every cent and more. Embarkation: We arrived about 12:30, used South Florida Shuttle. Not great. I requested and paid for a private shuttle...DS...shuttle w/ additional passengers. I’ll be calling on that in the next few days. SFS did step up to the plate on the trip from the port to FLL though. Private shuttle as requested, clean, and right on time. On arrival there were two lines we could have chosen, special needs or Aurea...neither had anyone else there. We went to Aurea and had cruise cards very quickly. Short wait to get on the ship, no problems. Went to the Sports Bar for drinks and lunch, excellent. We actually ordered fries and drinks, not lunch, and this was a good choice. Ship and cabins: Beautiful ship and so clean. Absolutely loved our cabin, and all the different areas on the ship. Linens and towels high quality and sparkling white. Bed so comfortable...I’ve never slept that well on a cruise. Sleep is a huge issue for me, and I haven’t felt this well rested in years. Food: I know, very subjective, but I really have to wonder what the negative reviewers eat at home. We cook from scratch, organic as much as possible. I favor high flavor ingredients such as dark meats, anchovies, capers, that type of thing. I adore good bread, pastry, and seafood. Buffet: A ton of choices, and as I like meat with lots of flavor I really appreciated the different roasts and dark meat poultry. Breakfast was wonderful, with great sandwiches and lots of fish and cold cut choices. Fresh fruit salad very tasty, and they obviously spend quite a bit on their raw products because the fruit tasted like fruit, not like sweet water. I haven’t bought watermelon in years because it doesn’t taste like anything...I actually had good watermelon several times on this cruise. Children’s section had lots of choices for pickier eaters...my DS for one. Loved this option. Buffet pizza, super yummy. MDR: Excellent breakfasts, 3/7 days. Dinners 5/7. All options good, especially the seafood apps. Servings are large, so if you get the calamari or mixed seafood you will want to think about if you really need an entree. Apps and entrees enough for 2.5-3 servings...don’t really know what is up w/ that, perhaps MSC trying to improve their rep w/ American market? One iffy entree was a pasta dish the first night. Not very hot...I wasn’t hungry so didn’t order anything else, even though the waiter was attentive and offered to get me something else. Water offered immediately and throughout the meal. Specialty restaurants: We tried the pizza and steakhouse. As others have said absolutely wonderful and a good value. Meat cooked to order...we eat steaks rare and hard to get that way on a cruise ship. Pasta and fish soup at the steakhouse were to die for. Do not miss these. Coffee: So good! I loved the drink package for lots of reasons, but one of the biggies was the coffee. I usually drink w/ cream but loved the room service coffee black. Would return to the ship for the coffee w/ milk from the bars alone...that good. Excursions: My DH did the rainforest hike in San Juan and loved it. A normal ship excursion. Entertainment: Great as others have said. We really loved the different areas of the ship w/ lots of choices for varying music styles. I’m usually in bed by 9 p.m., and actually enjoyed the nightlife on this ship. Negatives: Our drink cards were messed up the first day. Guest relations couldn’t fix w/o getting permission from Miami, which was so annoying!!! Thank-you CC for advising me to have a printout of my package...it was fixed after a few hours but MSC needs to give their frontline staff permission to fix errors w/o contacting port office. We were sent a large plate of chocolate strawberries later on during the cruise, I’m assuming to make up for the trouble. By that time I’d embraced the Italian atmosphere of the ship so all good. Daily Programs sometimes not representative of what will actually take place...again I’m assuming a more European cruise experience. I will say though that after the first day or so this was pretty much corrected. By midway through the cruise I’d relaxed and accepted that sometimes things wouldn’t happen exactly on schedule, and it was ok w/ me. MSC should probably be a little more on point with this though...not every traveler is 25 and healthy. Many cruisers have young children, or family members that are on a strict schedule for one reason or another. When you plan activities based around medication or activity schedules it is difficult or impossible to accept the more casual attitude. Speaking of Attitude: I wished I’d spent more time sitting in the beautiful spaces enjoying a coffee or cocktail. I have the habit of getting the drink, then walking around looking for the next activity. Dress: People were wearing shorts and athletic wear in the MDR at night, so if casual is your style no worries. There were a lot of beautifully dressed people though, and I for one have decided to improve my attire for the next cruise. Other cruisers: We didn’t encounter rudeness from others. Children were great. As Chubbyandaway said lots of friendly cruisers who were open to conversation. We really enjoyed the interactions at the CC meet, trivia, and lounges. Lots of family groups playing cards, enjoying each other’s company. Overall: We’ve found a new cruise line. I would recommend MSC to anyone. Read Less
8 Helpful Votes
Sail Date: April 2017
This was the first cruise for my husband and I. We are both in our 40's. We traveled with friends of ours who had cruised on this ship previously. I had read a lot of reviews before starting this trip, and it was quite a mixed bag, so ... Read More
This was the first cruise for my husband and I. We are both in our 40's. We traveled with friends of ours who had cruised on this ship previously. I had read a lot of reviews before starting this trip, and it was quite a mixed bag, so I wasn't really sure what to expect. I was pretty much prepared for anything. Overall, I would say it couldn't have turned out much better!!! Embarkation went fairly smoothly, although we had a different experience than most of the passengers since we were traveling with a disabled friend. This helped us avoid the lines, but also kept us from taking embarkation photos, which might have been nice to have as a memory of our journey. The ship was truly amazing. The decor was gorgeous, and throughout the cruise, the staff worked to keep everything clean so you could enjoy your time there. The Divina is really large, so it was a bit daunting for a first-timer, but with the help of the maps and wandering around quite a bit, it became fairly easy to navigate and get to where you wanted to be. Our interior cabin, 9175, was decently sized, clean, and in great condition. The food on the Divina was good, for the most part. The buffet allowed us to try many things, and I was really only disappointed in one. The desserts were great. The food doesn't vary a lot throughout the week, but with so many option to choose from, there's no need to eat the same thing each day if you don't want. Our dining room was The Black Crab. We were supposed to get early seating, but ended up with the late seating instead. I think this worked out better for us in the end, as we didn't have to rush from dinner to get to the show, so we could get decent seats. I will say that service in the Black Crab was pretty slow, but that's probably to be expected when you have to serve so many people all at once. Our servers, Brendo and Magdalena, did their best to make sure we had bread and water, and to try to hurry things up when they could. Sometimes there was some confusion, but it always got worked out. The food in the Black Crab was better than the buffet. The portions the first night were larger than we were expecting, but the other two nights we ate there, portions were much smaller. We also dined at the Sports Bar, where we found the food to be quite delicious. It got busier there as the week progressed, so get there early to really enjoy it. I truly enjoyed the shows put on by the Divina each evening. Like many people have said, the shows are somewhat similar in nature, as if there is a formula they have to follow. There's dancing, singing, acrobats, and a bit of humor. With cruisers from all over the world, perhaps this is the best solution. The dancers were all amazing, and I loved the different acrobatic acts immensely. I also enjoyed the different activities that went on throughout the week on the ship.The staff always seemed very high-energy and upbeat from early in the morning, to very late at night. Sasha especially was very friendly to us and always made us feel like we were family. We got to enjoy most of the dances at night. They had various venues around the ship so you could do the kind of dancing you wanted. No matter where we went, people were having a good time. I especially enjoyed the 70's party, where many people dressed for the occasion, and the white party, where everyone joined in on the fun and stayed up late partying. The pools and hottubs on the ship were nice, though we found it was best to go early, especially if you want a chair. At the infinity pool, a pipe broke the last day and we were unable to use it, so if you really want to experience something on the ship, don't put it off till the end, or you may not have the chance. I'm glad I did earlier in the week. The slide is fun, as well, even though there were mostly children using it. We did not book any excursions, and decided to just do our own thing on each island. In the Bahamas we took a taxi tour with a woman named Sharon. She did a great job telling us about the island and its people, and was very friendly. We drove around in less-well-to-do areas for part of the tour, so it was interesting seeing how some of the Bahamian people lived..We went to Fort Charlotte, had a drink at a local bar, checked out the John Watling's distillery, went to Fort Fincastle and Queen's staircase, and finally some time at Atlantis. We didn't get a lot of time at any one place, so it was a bit rushed, but we got to see a lot. And we had time afterwards to wander around and check things out at our own pace. In Puerto Rico we just walked around Old Town.There were a lot of interesting things to see everywhere, and we didn't even get around to doing everything we wanted. We especially enjoyed our time at Castillo San Felipe del Morro. The grounds are fascinating, and the views can't be beat. Everything around that area was worth checking out. We had lunch at Sanse Tapas Bar, where the food was incredible. In St. Maarten/Martin we wandered around on the beach in Philipsburg and the shops for a bit, then took a local bus to Marigot on the French side. We had lunch at L'Arhawak restaurant, where the crepes were amazing, and a nice outdoor seating area. Then we hiked up the hill to Fort Louis. There's not a lot to the fort, but the views from there are probably some of the best on the island. If you are LGBTQ, they have a meeting near the beginning of your cruise, where you can meet some of your fellow cruisers. We found a couple of cool people to hang around with during our time on the ship, and sometimes off-ship as well. I unfortunately missed the Cruise Critic meeting on the Divina, as I confused the day. I wish they would have had it on the first sea day, as doing it on the first port day was a bit overwhelming for a first time cruiser. Overall, I thoroughly enjoyed this cruise. The weather was great, the people (both staff and passengers) were pretty friendly, and the ship lived up to its hype. Sure, there were a few little bumps here and there, but I was expecting that. I had never really been interested in crusing before, but after my experience with the Divina, there might be another cruise in my near future!!! Read Less
1 Helpful Vote
Sail Date: February 2017
Someone talk me about it. It was the first time I was in a cruise, it was like a dream, every detail was perfectly calculated. The crue members are like family to us, the capitan, Marco masa is very lovely and Communicative, I felt safe ... Read More
Someone talk me about it. It was the first time I was in a cruise, it was like a dream, every detail was perfectly calculated. The crue members are like family to us, the capitan, Marco masa is very lovely and Communicative, I felt safe under his directions The show at the theater was excellent, short to me, but magnificent.Artists are very talented and prepared. I visited the medical office, they trated me kindly and fairly. Thank you. Thank you for every moment, every deatail, every smile. Thank you for made my miserable life a little bit better. The excursions were the best, for the first time I had a magnificent experience with the mantareys,. Love people from, Jamaica, caiman and Cozumel. I want to comeback! The ship is excellent decorated an the food great. Cooks are doing good job! Embark and disembark was not a problem for us in any way, Great people, I will like to see you again. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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