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19 MSC Cruises MSC Divina Cruises for the Disabled Cruise Reviews

The only good things on this ship were the shows in the theater and the Italian Specialty Restaurant for a fee. Food and service in the main dining room were terrible. Food was tasteless and cold. The description on the menu had nothing ... Read More
The only good things on this ship were the shows in the theater and the Italian Specialty Restaurant for a fee. Food and service in the main dining room were terrible. Food was tasteless and cold. The description on the menu had nothing to do with what was actually served. We had one waiter that didn't know what Iced Tea was.We missed the Opera performance because dinner service was very, very slow. Took about 2 1/2 hours for dinner. One day our excursion returned after the dining room closed, we were told to eat at the anytime dining, when we got there we were told that we had to eat at the Buffet because we hadn't made prior arrangements for the Anytime dining. The theater was not handicapped friendly. Two people in our group fell down the steps. Disembarkation was a nightmare, Took over three hours to get off the ship. Read Less
Sail Date February 2019
MSC DIVINA REVIEW SAILING 1/20/19 As far as the gambling on your ship the points system is not straight and forward as it was on my visit on the msc seaside where if you play any machine it would be 2 or 3 dollars a point. now on the ... Read More
MSC DIVINA REVIEW SAILING 1/20/19 As far as the gambling on your ship the points system is not straight and forward as it was on my visit on the msc seaside where if you play any machine it would be 2 or 3 dollars a point. now on the devina that only happens if you play max coins if not most machines are 8 to 10 dollars a point very deceiving at this rate to get a free cruise certificate you would need to play between 80000 and 100000 dollars and at a average loss of about 20 % that would be a cost of between 16000 and 20000 not going to happen for me Also playing in the casino is becoming impossible all night long there are hundreds of europeans standing in large groups chain smoking even though there is a sign stating smoking in casino is only for casino players i brought this up to casino managment and they advised me that they will not enforce this rule due to the fact they do not want to hurt thier feelings so thier is no feelins for the players who do not smoke and get sick from the heavy smoke this is why i am ending my play today on day 8 in the casino these are reasons why urcomped should relook at the gaming points system that will hurt established player ratings to be able to go on other cruises due to the fact it is very very hard to earn a free cruise certificate on these msc ships WE have taken four on MSC .cruises and unfortunatly the food service and amenitys has been on a steady decline we first traveled on the devina in 2014 for two cruises when your company decided to sail out of the u.s.a full time in july of 2014 at that time your pasts sauses and meats were your ship is excellent , We then sailed on the seaside in july of 2018 as part of a gambling cruise in conjuction with urcomped and as far as the seaside goes the ship is beautiful and very comfortable but how the crew handles the ships is no better than unorganized craziness ,the food has become almost inedible ,your lunch buffet consists of hamburgers hot dogs and meats of one carving than is normally a dried out piece meat fourteen types of reconsitied dreid pasta and sause that tastes like it come directly out of a jar ,the cold cuts you serve are mostly a cheap italian bologana mortadela and everything else is cheap undercooked vegetables most items have no taste or flavor As far as the dining room for dinner it not much better seme nights your shrimp coctail have a terrible dried out shrimp some nights they are tasty and moist ,most of the items on the menu must be set for european tastes most items are very strange for american comsumption i normaly end up with shrimp cocktail a strip steak with way to much extra fat a baked potato and french onion soup and maybe a caesar salad on evening i had two lamb chops witch were served raw. My wife nancy wackes was sitting at a table having lunch on the day we debarked from miami she got up from her chair to go back to the buffet for some more food as there was a block of wood connected to the floor that was not marked in witch she fell over to the floor crew members saw her fall the basically walked away i who am confined to a wheelchair had to help her from the floor in the photos please view the bruises she suffered from this terrible fall. For your information i have been cruising since 1978 started with carnival mardi gras and the s.s. norway this is my 54 th cruise so i am no stranger to cruising your company needs to change your ways in a major way or you will not be sucessful in the us market on a year round basis check out a major cruise rating company cruise critic your company very rarley gets more that a one star rating and soon after this letter i will be doing a sad review for your company on cruise critic we all can not be wrong when are you going you going to get up and smell the coffee Good points ship is beautiful and comfortable , shows were very but the bad out weighs the good by far sad. 1. Air conditioning in cabin not working properly for the entire cruise it gets very hot in the cabin they send technicians every day and it shuts down and then it works fot a while 1/27/19 waiting for a.c. TECH AGAIN AIR NOT WORKING 2. CABIN STEWARD BROUGHT FRUIT BASKET FIRST DAY AND IS SUPPOSE TO REFILL IT DAILY AND NEVER HAS 3. CABIN STEWARD DID NOT BRING WASH CLOTHS TO ROOM 4. CABIN STEWARD 5. HAMBURGERS WERE SERVED COLD WRAPPER KEPT UNDER COUNTER SAME AS BREAKFAST FOODS THIER ANSWER IS TO MAKE ME A FRESH ONE HOW ABOUT EVERYONE ELSE 6.BREAKFAST BUFFET 11:00 AM EGGS ARE ALWAYS COLD THEY KEEP THE CHAFING DISHES UNDER THE COUNTER NOT IN HOT BOXES AFTER THEY ARE MADE THEN THEY PUT THEM ON THE HOT SURFACE TO REHEAT THEM TERRIBLE THEY DO THIS WITH ALL HOT FOODS 7. ORDERED ROOM SERVICE VIA CARD LEFT ON CABIN DOOR 12AM WOKE UP NEXT AM NO ROOM SERVICE THEY REFUSE TO TAKE CARD OF OF DOOR HANDLE NO ROOM SERVICE 1/21, 1/22, 1/23, 1/24,1/26 ROOM SERVICE 1/25,1/27,1/28,1/29,1/30 8. PORT OF CALL CANCELED GRAND CAYMAN DUE TO ROUGH SEAS UNDERSTOOD BUT NO COMPENSATION ARE OFFERED TO ANYONE ONBOARD OTHER CRUISE LINES WILL PUT ONBOARD CREDITS ON YOUR ACCT ,NOT MSC 9. WE ASKED FOR ICE TO BE BROUGHT TO CABIN DAILY THAT ONLY HAPPENED FOR THE FIRST COUPLE OF DAYS 10. We had dinner at eataly this evening 1/30/19 it was terrible this was our comp. Members for black card members you can not get a complete dinner you are allowed either a salad , or a pasta and either a swordfish or a sirloin we chose the sirloin we were served 6 small raw slices of sirloin that was so full of fat cheap and tough it was a disgrace server was was nice thought. Thank you for taking the time to read this information if your company wants to suceed in the u.s.a and be a competiter in this industry and be able to have more thank 10 % of u.s. Guests you must make changes read your reviews on cruise critic the majority of the reviews for MSC flagged ships departing from Miami are 1 star sad for such beautiful ships Read Less
Sail Date January 2019
The food was so salty i was swollen the entire trip and thats with a special no salt diet! Food in specialty restaurant was amazing.Had to change our table after 3rd nite due to view of waiters stationNew table was amazing rt at the ... Read More
The food was so salty i was swollen the entire trip and thats with a special no salt diet! Food in specialty restaurant was amazing.Had to change our table after 3rd nite due to view of waiters stationNew table was amazing rt at the botton of staircase. Svc was slow for us never figure out how everyone got there after us but somehow left dinning room before us and we had put our dinner selection in the nite before.. for the no salt which was loaded with msg anyhow which was worse. Overall the entertainment was totally amazing and got to meet the cast at white nite which made my nite cuz they were great.. the male singers especially. Had a great time!!! Would do it again! Devina is warm ship Seaside a lil cold. I prefer the Devina but most likely will do both again lol live in florida its easy to jump on Read Less
Sail Date January 2019
Really needed to get out of town and see some more of the world got a real bargain on this cruise. Nice ship, clean and well kept. Wife has a hard time walking and we had all the help we needed, picked her up curb side and taken to the ... Read More
Really needed to get out of town and see some more of the world got a real bargain on this cruise. Nice ship, clean and well kept. Wife has a hard time walking and we had all the help we needed, picked her up curb side and taken to the cabin where we had a rented walker from a company we were told of by cruise. Had the same service on leaving. Dining was fine though the buffet was lacking in variety, seemed to be the same every day. I found it interesting that there was sure a range of people on the cruise from many other countries. Did not go on but 2 shore excursions due to wife not able to get around much but on those they were well managed and easy to attend. Entertainment was fine tho we did not go every much, I seemed to spend a lot of time in the casino and enjoyed. Read Less
Sail Date November 2018
“Worst ever” or not? Feb. 4, 2018 MSC Divina Sailed from Miami, FL. Scheduled stops Ocho Rios, Jamaica, Limon, Costa Rica This is the itinerary we booked. This is the itinerary we booked. Day Port Arrival Departure ... Read More
“Worst ever” or not? Feb. 4, 2018 MSC Divina Sailed from Miami, FL. Scheduled stops Ocho Rios, Jamaica, Limon, Costa Rica This is the itinerary we booked. This is the itinerary we booked. Day Port Arrival Departure 1 Miami, Florida −−:−− 19:00 2 AT SEA −−:−− −−:−− 3 Ocho Rios, Jamaica 10:00 18:00 4 AT SEA −−:−− −−:−− 5 Cartagena, Colombia 08:00 17:00 6 Cristobal, Panama 09:00 18:00 7 Puerto Limon, Costa Rica 08:00 17:00 8 AT SEA −−:−− −−:−− 9 Belize City, Belize 09:00 17:00 10 AT SEA −−:−− −−:−− 11 Freeport, Bahamas 12:00 20:00 12 Miami, Florida 07:00 −−:− This is what we got. 1 SUN Miami, Florida --:-- 19:00 2 MON AT SEA --:-- --:-- 3 TUE Ocho Rios, Jamaica 08:00 18:00 4 WED AT SEA --:-- --:-- 5 THU Oranjestad, Aruba 07:00 14:00 6 FRI Cartagena, Colombia 09:00 17:00 7 SAT Cristobal, Panama 08:00 17:00 8 SUN AT SEA --:-- --:-- 9 MON Belize City, Belize 10:00 18:00 10 TUE AT SEA --:-- --:-- 11 WED Freeport, Bahamas 12:00 20:00 12 Miami, Florida 07:00 −−:− Any explanation why Costa Rica was replaced with Aruba? I like Aruba but was really looking forward to Puerto Limon for grand-kids on this trip. Why can't I find any accessible cabins? Kept calling weekly until one appeared. Oh, look, there's one requiring a downgrade from “Fantastica” to “Bella”. Since it was the only option available at the time we really had no choice but to book it. (Price was lowered for the “Bella” cabin. Where did it go? My sister and her roommate were highly upset when their accessible cabin was changed to non-accessible without any prior notice. Unresponsive guest relations manager. Sister and roommate told at guest relations to come back later – it was the manager's rest period. After 3 days and a heated exchange in the guest services area with an audience of at least 100 I asked to speak with his supervisor. Imagine my surprise to find he did not have any on the ship. (I do not appreciate being lied to!). He finally found a solution by calling other guests in accessible staterooms. The first guests he called jumped at the offer. I was also told, indirectly, that the “agent” approved the room change from accessible to standard. As the agent, I can assure you that I did not approve the room change. If someone at my host agency approved the change without my knowledge I would like to take it up with them. After the fact, I heard of multiple parties assigned accessible rooms that they did not need or request. I am sure there is a reasonable explanation for this and I do not believe any one acted inappropriately. I simply suspect there might be a procedural weakness internally. I read somewhere we were changed from Freeport to Nassau – can't find it now. Was I hallucinating? Maybe. Good news – finally got to see Freeport. The bad news? Freeport was a prime example of “Europeans” cultural inability to form a line. For the most part I exclude British and a significant percentage of French from this diatribe. Absolute total chaos trying to get a bus from the pier to the shopping district. Local authorities tried valiantly to maintain order and have us (about 4,000 of us) form something resembling a line and failed utterly. I was not the only person contemplating violence. Why do they keep telling us there is no such thing as decaffeinated tea? Or that they “ran out”. After our daughter's chat with head-waiter/Maitre-d on this subject we missed breakfast. They followed her around with a bowlful of decaf tea bags at breakfast the following morning. We still got a “we don't have that” at lunch. One entry to buffet was blocked by staff so seating could be found for guests before they gathered food in the buffet; seating was marked as reserved for our daughter, son-in-law and 2 kids; when they returned their seats were occupied by others (not North Americans) who came in the other way and got highly offensive when asked to move. I don't normally consider myself as biased but there are times... Speaking of running out – was running out of butter the result of unusual demand or yet another example of poor planning? I can't remember specifically what else “ran out” but there was something else that I was dumbfounded when I was told “we ran out” of two days before the end of the cruise. Can you define “medium rare”? Shouldn't it have at least some pink? I was somewhat disappointed on our September, 2014 cruise on Divina when the creme-brulee that was promised nightly was not available after the first dinner. What was offered as a substitute was a poor replacement. There was no promise of the same thing this time around but the alternative was just as inadequate. Overall food quality was reminiscent of school lunches – edible and not likely fatal. Many other instances of right and left hands on staff not communicating. Daughter had 2 bags held because of “liquids” being in them. There were no liquids in either bag. We had one bag held because we had 2 bottles of wine. Every one of 40 prior cruises on several lines allowed one bottle of wine per adult in stateroom. Got my wine back on the last night. Read the fine print in ticket and boarding documentation, It does say not to pack alcohol so I guess I've got to let that one pass. My sister's bottle of wine was not confiscated but the power strip she needed to charge her oxygen concentrator and her roommate's electric scooter was. It was returned and they were promised an approved replacement – which never materialized. Perhaps a rethink to MSC's alcohol policy is in order. If not – I'll manage. My wife's theory is that since Seaside is the “Next Big Thing” in the North American market MSC may have put their best performers (wait-staff, etc.) there and also started to market Divina more to Europeans. Hence a surprising drop off as far as quality of service, as well as a dramatic shift in passenger demographics. Please don't get me wrong here, with one exception everyone in a service position was highly motivated to give the absolute best service possible. The perceived decline in service was more one of training and experience than attitude. If any fault is to be assigned I would like to nominate “senior” wait-staff for obvious failure to provide adequate training to their “juniors”. We plan to be aboard Seaside on November 10. We sincerely hope the perceived shortcomings will not be evident on that cruise. One other minor issue. I applied for (loyalty) status match and was approved for a Black card. I applied for status upgrade for my wife and I thought she had been given Gold status but couldn't find the verification so I didn't question when she was issued a Blue card when we boarded, but we were told she was actually Gold. I suspect a minor clerical glitch that didn't significantly affect our cruise. She might have qualified for Black through our history at RCCL/Celebrity. I am not sure if that is possible or worth the effort since the status match is a “one time only” opportunity. Read Less
Sail Date February 2018
I picked this ship because the price was excellent, the ship looked amazing and the entertainment was a little different. It definitely was not a disappointment. I won't sugar coat it. There is room for some improvement but I feel ... Read More
I picked this ship because the price was excellent, the ship looked amazing and the entertainment was a little different. It definitely was not a disappointment. I won't sugar coat it. There is room for some improvement but I feel this line is well on its way to becoming a popular choice for American and Canadian cruisers as much as it already is to other worldwide travelers. The entertainment on this ship was exceptional! I loved that they had opera, ballet, acrobatics incorporated into the nightly entertainment and that the entertainment staff was so enjoyable and talented. Contrary to many negative reviews, I never found staff members to be rude...other passengers perhaps but not crew. The cruise line can not be blamed for the lack of courtesy of passengers except in that space/ passenger ratio is a bit tight in certain areas. I didn't eat a great deal in the Calumet Buffet but what I did eat there was really good. I kind of stuck to Italian, pizza and burgers though. The burgers and fries were really good, as was the pizza and the desserts....delish! My friend tried lots of other things and didn't seem to dislike anything either. We ate in the Black Crab most of the time and I always found something I liked. Best Lasagna bolognase ever! Ordered it 3 times. I had been carb restricted the last 2 years so I ate everything I had been missing, like pizza,pasta and french fries! We did dine in the Galaxy one night and the steak melted in your mouth and the scallops were just so succulent. We went there on the Captains Formal night so it was virtually empty, Great staff. Beautiful venue. I am not a big drinker but I loved Caffe Italia as I am a coffee addict. Luisa, who waitressed there was such a sweetheart. Always gave us extra Venchi chocolates.Speaking of...loved the gelato! I really have very few complaints about this ship. I do think the crew/ passenger ratio is too high in the dining areas especially. I have a mobility disability and was not impressed by the lack of handicapped accommodation. Why put handicapped stalls in restrooms without automatic door access to them? Actually, there were NO automatic doors anywhere. There could also be improvement for embarkation/ disembarkation for disabled passengers as well. But in general, I LOVED Read Less
Sail Date December 2017
We chose this cruise line for a couple of reasons. The first was the great promotion MSC had at the time and the second was to give our kids some exposure to people from Europe and Latin America. We booked two consecutive cruises, a ... Read More
We chose this cruise line for a couple of reasons. The first was the great promotion MSC had at the time and the second was to give our kids some exposure to people from Europe and Latin America. We booked two consecutive cruises, a Western Caribbean cruise followed by an Eastern Caribbean cruise. Due to unfortunate circumstances with the weather (i.e. hurricanes), the itinerary for the second week was completely changed to another Western Caribbean cruise. We spoke to Reception to enquire about the possibility of a refund and they demurred. While MSC were correct in stating that they have no control over the weather and that safety is a top priority, neither was it our fault for the weather. We paid for an Eastern Caribbean cruise and did not get one. MSC also informed us that there was a letter waiting for us but they would not show us the letter. We would only receive the letter by formally requesting a refund. At no time did they apologize or indicate that they understood our situation. On another note, we received a pre-cruise photo offer via email. We decided we would go aboard the ship before deciding. When we decided to accept the offer, we were told that we could not do so for that week. MSC were also not sure if the same offer would be available for our second cruise. Moreover, we would have to pay for an internet package to check our email without any assurance that the offer would be there. In effect, MSC had a customer on their ship willing to spend money and they offered up nothing but obstacles. My wife and I have been on over 20 cruises with 6 other cruise lines and I cannot imagine any of those other cruise lines treating its passengers in this fashion. These were our first two cruises with MSC and it's doubtful that we'll be returning. MSC's policies and practices about communicating with their passengers leaves a lot to be desired. And they certainly make it difficult to give them revenue for photos. Having said this I think people considering MSC should also know that their entertainment was top-notch. Our kids thought the singers were amongst the best they've ever seen. Hard to believe that two kids would willingly sit through 2 or 3 shows sung in languages other than English. MSC's stews and curries were great but we did not have one fish dish that wasn't fishy. We gave up trying fish dishes halfway through the first week. The lunch menu in the restaurant did not change at all which was disappointing. Getting to one of their dining rooms was a bit of an adventure the second week. We had to go to the stern on Deck 7 and then go down to Deck 6. That was the only possible route. Did somebody make a mistake during the Design phase of the ship? Did somebody realize after-the-fact that this was the only way to ensure the ship was properly balanced? We were informed that the menu and entertainment would change for our second week. This proved to be incorrect. Again, MSC did nothing to try to make us feel better. I was hoping for so much more. How disappointing that MSC did not meet the most basic of expectations, customer service and communications. Read Less
Sail Date September 2017
Just returned from the 4/15 Eastern Caribbean Divina cruise. A little background...we have cruised Carnival once, 1999, and it was fun. I didn’t think I ever needed to cruise again, but in 2003 we tried DCL for the first time, and ... Read More
Just returned from the 4/15 Eastern Caribbean Divina cruise. A little background...we have cruised Carnival once, 1999, and it was fun. I didn’t think I ever needed to cruise again, but in 2003 we tried DCL for the first time, and cruised with them 8 times, the last in November of 2016. We have sailed on the Magic, Wonder, and Fantasy, including several 7 days, one 4 day, an Alaska, a Med, and the first EB Panama cruise in 2005, so quite a bit of experience w/ the Mouse. We’re Gold on DCL which translated to Gold on MSC. Much prefer MSC’s loyalty program which rewards days at sea plus onboard spending. We did an additional Alaska in 2013 on HA...did not enjoy that one. We travel with DS, 26 and autistic, and my 76 year old mom. We always book two cabins, this time two Aurea suites. We had cabin 9010...oh my! If you can book one of these corner suites do so. We have one on the Meraviglia, cannot wait! Beautiful cabins, great room attendant. As many have said the rooms are cleaned promptly and well. On DCL you could leave the room, be gone several hours, return and the room still not clean. This after explaining to the room attendant that my DS sometimes doesn’t like to leave the room and that if possible it would be great if it could be cleaned when we put the sign on the door...no go and one of the reasons we tried MSC. And yes, I always tip extra for good service. This time a first...our guy said we gave him too much! He deserved every cent and more. Embarkation: We arrived about 12:30, used South Florida Shuttle. Not great. I requested and paid for a private shuttle...DS...shuttle w/ additional passengers. I’ll be calling on that in the next few days. SFS did step up to the plate on the trip from the port to FLL though. Private shuttle as requested, clean, and right on time. On arrival there were two lines we could have chosen, special needs or Aurea...neither had anyone else there. We went to Aurea and had cruise cards very quickly. Short wait to get on the ship, no problems. Went to the Sports Bar for drinks and lunch, excellent. We actually ordered fries and drinks, not lunch, and this was a good choice. Ship and cabins: Beautiful ship and so clean. Absolutely loved our cabin, and all the different areas on the ship. Linens and towels high quality and sparkling white. Bed so comfortable...I’ve never slept that well on a cruise. Sleep is a huge issue for me, and I haven’t felt this well rested in years. Food: I know, very subjective, but I really have to wonder what the negative reviewers eat at home. We cook from scratch, organic as much as possible. I favor high flavor ingredients such as dark meats, anchovies, capers, that type of thing. I adore good bread, pastry, and seafood. Buffet: A ton of choices, and as I like meat with lots of flavor I really appreciated the different roasts and dark meat poultry. Breakfast was wonderful, with great sandwiches and lots of fish and cold cut choices. Fresh fruit salad very tasty, and they obviously spend quite a bit on their raw products because the fruit tasted like fruit, not like sweet water. I haven’t bought watermelon in years because it doesn’t taste like anything...I actually had good watermelon several times on this cruise. Children’s section had lots of choices for pickier eaters...my DS for one. Loved this option. Buffet pizza, super yummy. MDR: Excellent breakfasts, 3/7 days. Dinners 5/7. All options good, especially the seafood apps. Servings are large, so if you get the calamari or mixed seafood you will want to think about if you really need an entree. Apps and entrees enough for 2.5-3 servings...don’t really know what is up w/ that, perhaps MSC trying to improve their rep w/ American market? One iffy entree was a pasta dish the first night. Not very hot...I wasn’t hungry so didn’t order anything else, even though the waiter was attentive and offered to get me something else. Water offered immediately and throughout the meal. Specialty restaurants: We tried the pizza and steakhouse. As others have said absolutely wonderful and a good value. Meat cooked to order...we eat steaks rare and hard to get that way on a cruise ship. Pasta and fish soup at the steakhouse were to die for. Do not miss these. Coffee: So good! I loved the drink package for lots of reasons, but one of the biggies was the coffee. I usually drink w/ cream but loved the room service coffee black. Would return to the ship for the coffee w/ milk from the bars alone...that good. Excursions: My DH did the rainforest hike in San Juan and loved it. A normal ship excursion. Entertainment: Great as others have said. We really loved the different areas of the ship w/ lots of choices for varying music styles. I’m usually in bed by 9 p.m., and actually enjoyed the nightlife on this ship. Negatives: Our drink cards were messed up the first day. Guest relations couldn’t fix w/o getting permission from Miami, which was so annoying!!! Thank-you CC for advising me to have a printout of my package...it was fixed after a few hours but MSC needs to give their frontline staff permission to fix errors w/o contacting port office. We were sent a large plate of chocolate strawberries later on during the cruise, I’m assuming to make up for the trouble. By that time I’d embraced the Italian atmosphere of the ship so all good. Daily Programs sometimes not representative of what will actually take place...again I’m assuming a more European cruise experience. I will say though that after the first day or so this was pretty much corrected. By midway through the cruise I’d relaxed and accepted that sometimes things wouldn’t happen exactly on schedule, and it was ok w/ me. MSC should probably be a little more on point with this though...not every traveler is 25 and healthy. Many cruisers have young children, or family members that are on a strict schedule for one reason or another. When you plan activities based around medication or activity schedules it is difficult or impossible to accept the more casual attitude. Speaking of Attitude: I wished I’d spent more time sitting in the beautiful spaces enjoying a coffee or cocktail. I have the habit of getting the drink, then walking around looking for the next activity. Dress: People were wearing shorts and athletic wear in the MDR at night, so if casual is your style no worries. There were a lot of beautifully dressed people though, and I for one have decided to improve my attire for the next cruise. Other cruisers: We didn’t encounter rudeness from others. Children were great. As Chubbyandaway said lots of friendly cruisers who were open to conversation. We really enjoyed the interactions at the CC meet, trivia, and lounges. Lots of family groups playing cards, enjoying each other’s company. Overall: We’ve found a new cruise line. I would recommend MSC to anyone. Read Less
Sail Date April 2017
This was the first cruise for my husband and I. We are both in our 40's. We traveled with friends of ours who had cruised on this ship previously. I had read a lot of reviews before starting this trip, and it was quite a mixed bag, so ... Read More
This was the first cruise for my husband and I. We are both in our 40's. We traveled with friends of ours who had cruised on this ship previously. I had read a lot of reviews before starting this trip, and it was quite a mixed bag, so I wasn't really sure what to expect. I was pretty much prepared for anything. Overall, I would say it couldn't have turned out much better!!! Embarkation went fairly smoothly, although we had a different experience than most of the passengers since we were traveling with a disabled friend. This helped us avoid the lines, but also kept us from taking embarkation photos, which might have been nice to have as a memory of our journey. The ship was truly amazing. The decor was gorgeous, and throughout the cruise, the staff worked to keep everything clean so you could enjoy your time there. The Divina is really large, so it was a bit daunting for a first-timer, but with the help of the maps and wandering around quite a bit, it became fairly easy to navigate and get to where you wanted to be. Our interior cabin, 9175, was decently sized, clean, and in great condition. The food on the Divina was good, for the most part. The buffet allowed us to try many things, and I was really only disappointed in one. The desserts were great. The food doesn't vary a lot throughout the week, but with so many option to choose from, there's no need to eat the same thing each day if you don't want. Our dining room was The Black Crab. We were supposed to get early seating, but ended up with the late seating instead. I think this worked out better for us in the end, as we didn't have to rush from dinner to get to the show, so we could get decent seats. I will say that service in the Black Crab was pretty slow, but that's probably to be expected when you have to serve so many people all at once. Our servers, Brendo and Magdalena, did their best to make sure we had bread and water, and to try to hurry things up when they could. Sometimes there was some confusion, but it always got worked out. The food in the Black Crab was better than the buffet. The portions the first night were larger than we were expecting, but the other two nights we ate there, portions were much smaller. We also dined at the Sports Bar, where we found the food to be quite delicious. It got busier there as the week progressed, so get there early to really enjoy it. I truly enjoyed the shows put on by the Divina each evening. Like many people have said, the shows are somewhat similar in nature, as if there is a formula they have to follow. There's dancing, singing, acrobats, and a bit of humor. With cruisers from all over the world, perhaps this is the best solution. The dancers were all amazing, and I loved the different acrobatic acts immensely. I also enjoyed the different activities that went on throughout the week on the ship.The staff always seemed very high-energy and upbeat from early in the morning, to very late at night. Sasha especially was very friendly to us and always made us feel like we were family. We got to enjoy most of the dances at night. They had various venues around the ship so you could do the kind of dancing you wanted. No matter where we went, people were having a good time. I especially enjoyed the 70's party, where many people dressed for the occasion, and the white party, where everyone joined in on the fun and stayed up late partying. The pools and hottubs on the ship were nice, though we found it was best to go early, especially if you want a chair. At the infinity pool, a pipe broke the last day and we were unable to use it, so if you really want to experience something on the ship, don't put it off till the end, or you may not have the chance. I'm glad I did earlier in the week. The slide is fun, as well, even though there were mostly children using it. We did not book any excursions, and decided to just do our own thing on each island. In the Bahamas we took a taxi tour with a woman named Sharon. She did a great job telling us about the island and its people, and was very friendly. We drove around in less-well-to-do areas for part of the tour, so it was interesting seeing how some of the Bahamian people lived..We went to Fort Charlotte, had a drink at a local bar, checked out the John Watling's distillery, went to Fort Fincastle and Queen's staircase, and finally some time at Atlantis. We didn't get a lot of time at any one place, so it was a bit rushed, but we got to see a lot. And we had time afterwards to wander around and check things out at our own pace. In Puerto Rico we just walked around Old Town.There were a lot of interesting things to see everywhere, and we didn't even get around to doing everything we wanted. We especially enjoyed our time at Castillo San Felipe del Morro. The grounds are fascinating, and the views can't be beat. Everything around that area was worth checking out. We had lunch at Sanse Tapas Bar, where the food was incredible. In St. Maarten/Martin we wandered around on the beach in Philipsburg and the shops for a bit, then took a local bus to Marigot on the French side. We had lunch at L'Arhawak restaurant, where the crepes were amazing, and a nice outdoor seating area. Then we hiked up the hill to Fort Louis. There's not a lot to the fort, but the views from there are probably some of the best on the island. If you are LGBTQ, they have a meeting near the beginning of your cruise, where you can meet some of your fellow cruisers. We found a couple of cool people to hang around with during our time on the ship, and sometimes off-ship as well. I unfortunately missed the Cruise Critic meeting on the Divina, as I confused the day. I wish they would have had it on the first sea day, as doing it on the first port day was a bit overwhelming for a first time cruiser. Overall, I thoroughly enjoyed this cruise. The weather was great, the people (both staff and passengers) were pretty friendly, and the ship lived up to its hype. Sure, there were a few little bumps here and there, but I was expecting that. I had never really been interested in crusing before, but after my experience with the Divina, there might be another cruise in my near future!!! Read Less
Sail Date April 2017
Someone talk me about it. It was the first time I was in a cruise, it was like a dream, every detail was perfectly calculated. The crue members are like family to us, the capitan, Marco masa is very lovely and Communicative, I felt safe ... Read More
Someone talk me about it. It was the first time I was in a cruise, it was like a dream, every detail was perfectly calculated. The crue members are like family to us, the capitan, Marco masa is very lovely and Communicative, I felt safe under his directions The show at the theater was excellent, short to me, but magnificent.Artists are very talented and prepared. I visited the medical office, they trated me kindly and fairly. Thank you. Thank you for every moment, every deatail, every smile. Thank you for made my miserable life a little bit better. The excursions were the best, for the first time I had a magnificent experience with the mantareys,. Love people from, Jamaica, caiman and Cozumel. I want to comeback! The ship is excellent decorated an the food great. Cooks are doing good job! Embark and disembark was not a problem for us in any way, Great people, I will like to see you again. Read Less
Sail Date February 2017
I liked it so much but some times i got bored with the food because my cruise was for two weeks and the food was always the same. In one opportinity I asked at the buffet for an orange juice to the waiter and the rude waiter said you can ... Read More
I liked it so much but some times i got bored with the food because my cruise was for two weeks and the food was always the same. In one opportinity I asked at the buffet for an orange juice to the waiter and the rude waiter said you can go and get it your self and i have the all the drinks included. another issue was that I payed 30 mins of massage at the spa for couple and i got only 25 mins, taking into the account that the prices at the spa are very high i was expecting a very good service but it was dissapointing and what is worst I didnt get the complimentary tea that was advertaised at the moment of the purchase of themassage- another thing that i didnt like is that the guys that were helping all the passangers to book a new cruise they were very mean, specially the lady. The medical center or service was very expensive i got very sick the last 3 days but i couldnt see the doctor because it was way too expensive and the price didnt include medication .the rest of the cruise was fun and i wanted to thanks for the service and the capitan was very nice and the rest of the crew too. Read Less
Sail Date July 2016
After been in more than 12 cruises, I have to admit, this one was the worse, and is not only one issue, we had several issues, the first thing was our cabin was dirty, the sheets and pillows were yellows and with holes, no Kleenex in the ... Read More
After been in more than 12 cruises, I have to admit, this one was the worse, and is not only one issue, we had several issues, the first thing was our cabin was dirty, the sheets and pillows were yellows and with holes, no Kleenex in the room, no liquid soap, ( they never put it) since the first day we have to call guest service ( allow yourself 20 to 25 minutes for the answer) that's ridiculous, that's not guest service, in any other cruise you meet your cabin attendant the first day, not in this one, we meet the guy by the third day, and only because we complained about the issues, but let's continue, the restaurant, the menu even do was not great 100% , was ok, in some cases the buffet was better than the main restaurant, to continue the aggravation our waiter do not speak English at all, for 3 nights he brought me the wrong plate to the table, and other people plate, even one day they gave us the menu from the previous night, I noticed lack of training here, the same with photographer ,you don't shoot a picture with someone behind, specially the gala night, when we asked then to remove the person behind, they said have to charge $9.95, when should be free since was their fault, even one of them said they were losing money with the pictures, anyways at this point at was completely disappointed with cruise, the tour was bad, and to finish, they asked to put our luggage out side the last night for them to pick it up, they never did it, if I not was a handicap person I didn't care, but me walking with the luggage the whole ship was really difficult, the only really good thing was the shows, they were excellence, but you don't book a 7 days cruise only for the shows, I am really do not recommend this cruise line at all, lack of training,language and customer service. Read Less
Sail Date August 2014
Smooth Sailing on the most beautiful ship ever We had a very enjoyable cruise on the MSC Divina despite a very difficult embarkation. We had been told by MSC that we could board the ship at noon so we arrived at the port of Miami at 11 ... Read More
Smooth Sailing on the most beautiful ship ever We had a very enjoyable cruise on the MSC Divina despite a very difficult embarkation. We had been told by MSC that we could board the ship at noon so we arrived at the port of Miami at 11 AM. We had requested a wheel chair and someone to assist us boarding when we booked the cruise since I had recently suffered a compression fracture of my back. Unfortunately when we asked where to get the wheel chair they told us to go to the second floor. We took the elevator up only to find the building was being evacuated and we had to go back outside. No one knew what was going on and we finally heard that there was a gas leak and we were told to walk to the next building. That building was locked and no one around to tell us what to do. It was very hot outside that day and the walk was difficult for my husband(who has a heart condition and a bad back) and for me as we still did not have a wheel chair. After one hour someone from the port appeared with a wheel chair. What a relief to sit down. It took 4 more hours before we boarded the ship. We really felt the Port of Miami should have supplied water to the waiting passengers as well as making some kind of announcement about what was happening. We never were able to get someone from MSC to help push the wheel chair aboard the ship and my husband had to rely on the help of other cruisers to push me aboard. Port of Miami really dropped the ball on this potential disaster and should have handled it better, PA announcements should have been made and a more orderly boarding occur where the people waiting the longest should have been boarding first as well as those who were handicapped or diabetic. Fire Rescue(EMS) had to be called because one of our friends blood pressure rose so high she became faint and almost missed going on the cruise. Finally at 5PM we made our way to our balcony cabin and headed to the buffet for a long awaited lunch. We found both the cabins and the ship to be elegant. The ship was so smooth we never noticed when we left the port. We had a Meet and Greet Party for our Cruise Critic Group which I had arranged for the first sea day. We were pleased that the Captain Scala, as well as the Cruise Director Andre and the Events Coordinator R. Torres attended. It was held in the Silver Lounge which was just beautiful. We were told about what had occurred the previous day and heard the whole story which the rest of the passengers had never heard. Part of the problem was about 4000 passengers from Brazil had to disembark that morning and customs officials had decided it was necessary to finger print and photograph all 4000 of them before being allowed off the ship. Then the ship was being refueled and somehow the fumes were sucked into the Port of Miami building causing the evacuation. MSC wanted to send food and water out to the passengers waiting to board but customs officials would not allow this to occur. They needed the building evacuated for the safety of the passengers. It would have been nice if the awaiting passengers were told not to smoke during this crisis to prevent another problem. Can you believe there were passengers smoking even though there was a strong smell of gas. Also, the police and port staff who were very visible should have been enforcing a NON SMOKING situation. The entertainment aboard was excellent. Every night there was another show in the theater that was fantastic. The shows were on par with ones you would see in Las Vegas for over $100 a ticket. The Michael Jackson Tribute, The Simply Italian Show and The Witches of Paris are not to be missed. The entertainment team aboard helped to create laughs prior to showtime If you did not want to go to the theater there were many other areas that had music or even a movie outside under the stars. At 10:30PM back in the Black and White Lounge the entertainment team continued their funny antics with the Little Italy Party. The entertainment team is also responsible for arts and crafts as well as trivia. We loved the trivia games which were held at least twice a day. They had really nice prizes for the winners unlike some other cruise lines who have really cut corners. Makes no sense for the cruise lines not to take advantage of getting free publicity by giving out prizes with their logo on it that passengers will continue to wear once off the ship. The only problem we had with the entertainment area was the timeliness of the personnel arriving to start the trivia games. Next on the agenda is the dining room. We were fortunate enough to know the restaurant manager from a previous MSC Cruise and he gave us a beautifully located table, close to a window. We had first seating which we prefer and a waiter and an assistant waiter who gave us the best service we have ever had in our history of cruising(over 60 cruises). Their names were Sugiana and Andy from Indonesia. They must have been hand picked my Mauricio(restaurant manager). They remembered everything we liked and always had it on our table before we arrived. They smiled as they performed their duties. Very friendly and easy to understand. The food was excellent. I got to try dishes I had never had before and almost every night I would tell the waiter to tell the chef how wonderful the food was. On the second formal night our waiter served us lobster tail and without even asking he gave each of us a double portion of lobster. It was so tender and delicious. Best of all was the parade of waiters carrying flaming Baked Alaska. It was the best Baked Alaska I have ever had. Instead of the traditional vanilla, chocolate and strawberry ice cream filling it had pistachio and coffee ice cram. The only improvement that I might suggest is their coffee. Not very good. I suggest having hot tea. I would avoid the buffet. the buffet food that should be hot was always luke warm. About the only thing I would recommend is the pizza if you got it right after it came out of the oven. They do not have a made to order omelet station. We never took advantage of the room service menu because breakfast only included cold continental breakfast. So we skipped breakfast and had brunch instead. Now to the pools. Never really got to try the pool since it was very crowded on sea days. On days when we were in port my husband went into the pool and said it was very nice, warm and was filled with salt water. However, entry for me with my bad back was not possible. They did not have chairs to lower the handicapped into a pool. In fact I found the ship was not really designed to handle the handicapped. In the theater there is only one row of seats that a handicapped person can access. The seats should have been arranged so the wheel chairs could fit beside each seat. Very difficult to get in and out. In the public bathrooms for the handicapped there were no alarm buttons or phones for a person to call for help if something happened while in the bathroom to ask for assistance. Even if they had a phone in the bathroom it would not have helped because whenever you would call Guest Services for any problem the phone would ring and ring until finally you got a recording telling you that" everyone was busy but your call is very important and someone would be with you shortly" which would soon follow by the line going dead. The elevators on the ship were beautiful but relatively small. It would be helpful if, inside the elevator, there was a list of what was located on each floor. It was really nice that the elevator banks were linked together so you only needed to press one button to summon any of the elevators in that bank. You had to be fast to grab an elevator because the elevators close very quickly. Our cabin steward, Donna, was excellent. Our room was always made up quickly. Whenever we needed anything she took care of it. The bed was large and very comfortable. The bathroom in our handicapped cabin was huge and the shower was powerful. Flushing the toilet was an art but we finally adapted to the light touch that was required. The balcony was very nice. The only suggestion I have is that 2 chaise lounges would be nicer that upright chairs. They have a nice remote control TV with a sleep timer. Also the TV is interactive so you can see the daily program on the TV as well as your bill. The TV guide in the room was of no help because the channels did not match what was on the screen. You could either see news or sports and maybe a movie. I am a very light sleeper and am not sure why the ship found it necessary to have music in the corridors at night time that was so loud it came into our cabin and kept me awake. I finally called to complain about it when the music that was playing was stuck playing the same notes over and over again. They did nothing to fix it so I took a sleeping pill. Same thing happened the next 2 nights. I complained again and finally on the last night they turned it off but immediately turned it back on at 6 AM. Time to go home. You must vacate your cabin by 7 AM. Breakfast in the main dining room was good. I had the most delicious warm chocolate chip muffin. It's a shame I'm not a morning person or I would have had breakfast in the main dining room too every day. Their chocolate croissants are also delicious. Debarkation went really well. We met in the Silver lounge. Someone was there to push me in a wheel chair all the way down to our luggage. They helped find and lift the luggage. Then the porter from the Port of Miami took over and carried our luggage through the VIP line. That was the best thing about being handicapped was having my own line and someone attending to the handicapped to get them out quickly unlike our embarkation where the wheel chair assistance line was unmanned and the last line in the room. The survey form MSC gives you the last night of the cruise needs adequate space for recognition of all the staff who made the cruise special. Overall we enjoyed our time on the Divina and would recommend it . Read Less
Sail Date August 2014
This is the first year MSC has based a ship for a long period of time in the USA. This ship is new and beautiful. They have gotten most of the "kinks" out of changing from the European way to the USA way of doing things regarding ... Read More
This is the first year MSC has based a ship for a long period of time in the USA. This ship is new and beautiful. They have gotten most of the "kinks" out of changing from the European way to the USA way of doing things regarding cabin towel usage and dining time. Europeans don't use face towels so they were only provided when asked for. Now, they provide them automatically. Also, dining took hours with long periods of time between courses. They now get you in and out in a normal amount of time. Entertainment was very good in the showroom and throughout the ship. There were only two complaints I have with the ship itself. First, in the main showroom there were not enough hand rails to hold on to while going up and down the stairs to your seats. I saw a number of older passengers trip and stumble up and down the stairs, some of whom got hurt. Second, the pools are really nice but the ladders used to get into and out of the pools are verticle and very difficult to use for heavy or older folks. My wife is weight challenged and I needed to push her up the ladder in order to get out. If they angled them into the pool like stairs it would be much easier. As for the food, in my opinion it was an 8 out of 10 and service was 9 out of 10. The cabin attendant we had was great. My wife uses an electric scooter and sometimes had trouble moving around the ship mostly because there are a lot of Europeans on board and they are generally rude to handicapped people, especially when it comes to elevator usage. If you're looking for a cruise line that is pretty much handicapped accessible you want Holland America. My wife and I recommend this cruise line and would take this ship again if it suited our plans & destinations. The negatives I've identified here are not show stoppers. Read Less
Sail Date March 2014
The holiday started with flights from Heathrow to Miami Msc had 38 uk holidaymakers on the flight yet hardly anyone was seated together with family members this included diable and children we were lucky people did move around for us as my ... Read More
The holiday started with flights from Heathrow to Miami Msc had 38 uk holidaymakers on the flight yet hardly anyone was seated together with family members this included diable and children we were lucky people did move around for us as my partner has no lower legs and needed medication ect it is a long flight and this should never happen . We were told this would not happen on our return and our names even took but guess what it did .On getting to Miami we could not use the provided bus as it cannot take wheelchair users we could have had a taxi from MSC for over $260 one way we got our own for $26 make your own mind up on this .The ship is lovely clean and glam just like the photos . Our cabin is huge ,shower room very nice spotless problem with no safety arm rails either side of the shower you usually pull down and the shower head rail is center of shower chair and comes down so far you cannot sit back fully so this made showering without help a no no so much for independance . Our next disappointment was when we tried to book an off shore trip oh you cant do any trips via the ship not one of the trips provided transport for wheelchairs they say to give notice in the paper work all lies you get the same answer . Ok so lets make the best of it 4 lovely pools yes you guest it not one could be used by a wheelchair user all have walls around with steps up and then down to get in .We then discover the cruise is called a back to back so this means the second week is a repeat of the first thats the food menu shows (which also have no proper seating for a wheelchair )and films are all the same as your 1st week . So if you want to pay the same as other guests and go on a 2 week cruise sit apart on the plane go on no trips, not be able to cool off in the pool, shower only with help , sit behind your family at shows , then this will be a good holiday .I feel very let down my partner was made to feel he was spoiling my holiday as he couldnt do anything .MSC wake up it a new ship and if you take disabled holiday makers thats what they want a holiday not just 2 weeks on a ship . Read Less
Sail Date February 2014
Although a veteran of 72 cruises, this was our first experience with a "Mega Ship". It was not a particularly satisfactory experience. The ship is very attractive in its decoration, however if one is using a scooter or wheelchair ... Read More
Although a veteran of 72 cruises, this was our first experience with a "Mega Ship". It was not a particularly satisfactory experience. The ship is very attractive in its decoration, however if one is using a scooter or wheelchair the ship's design is quite problematic. None of the doors on this ship are equipped for automatic opening, and when one is trying to get outside or back in when underway, the wind makes opening a doorway extremely difficult. Our "accessible" cabin itself was lovely, with plenty room for our 2 scooters, however there is only 2 110V plugs and they are at the cabins desk area, so if one must utilize a CPAP unit or other device by the bed you must bring a 12' extension cord to power it. The doorway was not any larger then the standard cabin doors, and the passageways are quite narrow so maneuvering our scooters into and out of the cabin was difficult. The large beam that stuck out into the passageway directly opposite our cabin door made it all the more difficult to get in and out. There was also a consistent problem with cleaning carts in the passageways at all hours that had to be moved by us to get past them on our scooters. (For scooter users info, the best ships we have found for accommodating us has been Celebrity's Solstice Class. Almost all the ships doors, including the "accessible" cabins are electric and auto opening) Re meals: The quality and choices for our dinners in the dining room were quite good, and the service was very good. The Buffet meals were not so much. Very crowded and not very appetizing. Shows: Varied from very good to Poor. Did not have a show every night. Good access to the theater for scooters. Embarkation and Debarkation was quite well managed at Port Miami. Overall appraisal: Would not choose to cruise this ship again due to the crowded conditions and less then satisfactory ease of movement for scooter usage. Read Less
Sail Date December 2013
1. Be prepared to pay for everything as an extra. MSC has a surcharge and 15% gratuity on everything, that you have not yet paid for. 2. Beauttiful ship, very poor service and knowledge of services. The dining experience is the worst of ... Read More
1. Be prepared to pay for everything as an extra. MSC has a surcharge and 15% gratuity on everything, that you have not yet paid for. 2. Beauttiful ship, very poor service and knowledge of services. The dining experience is the worst of any we've ever had, ashore or afloat 3. Integrity and knowledge. The ship decided to levy a surcharge of $300 for my son's departure, which was a misinterpretation of the Jones Act. They lured us to the front desk while underway by telling us we had free drink coupons. The Immigrations officer misinterpreted the US Code and statutues for application of this regulation and the ports it applies to. 4. Lack of leadership. Anyone in a white jacket does not take authority of the guests. A designated adult area is advisory in nature only. There were tons of kids in every adult area and people in bathing suits and no shirt in the dining rooms. No ONE said anything to these folks. 5. Fitness - one yoga class at 4 pm per day for 10 people for 4500 people. Does not make sense. Sign ups filled up in 30 minutes the first day.   Read Less
Sail Date December 2013
Dec. 10 - 21, 2013 This is our second cruise on MSC ships; our first one was last year on the MSC “Poesia”. We published a review on the “Poesia” and included a history of MSC and its founder Commander Gianluigi Aponte, who in ... Read More
Dec. 10 - 21, 2013 This is our second cruise on MSC ships; our first one was last year on the MSC “Poesia”. We published a review on the “Poesia” and included a history of MSC and its founder Commander Gianluigi Aponte, who in 1970 started the company as a container shipping enterprise and in 1987 added the cruise division. Commander Aponte’s son Diego heads the cargo sector and his daughter Alexa, the cruise division. This venerable family has a shipping history of over 300 years (in 1675 it transported its first passengers). Today it carries passengers from 186 different nationalities, while sailing from five different continents with a fleet of over twelve cruising ships. We were so happy to be welcomed back by Hotel Director Neven Zdunic and the Guest Relations Manager Mandy Leigh Castle ---Just like coming home! We also met Captain Francesco Veniero, who conversed in Italian and Neapolitan with Vincent, since they are both from the same region of Italy, Campania. Capt. Veniero is a very friendly and cordial person. He is the epitome of an officer and a gentleman. EMBARKATION The port of Miami is easily accessed during the week, as most cruise lines depart and return on Saturday and Sunday. Since this was an 11 day cruise to the Southern Caribbean Islands, boarding on Tuesday 12-10-13, the MS Divina was the only large ship in port. She appeared more like a three block long Condo Complex than a ship. Check-in was fast and simple with wheel chairs given priority boarding. We completed the procedure in only 20 minutes from curb (baggage drop off) to cabin. Excellent! Upon entering the ship, the cabin stewards were lined up to assist us with hand luggage -- a classic welcome aboard. THE SHIP The Ship is lovely, highly decorated in every square inch. Much emphasis is placed on beautiful and stunning art work and gorgeous sculptures: witness the beautiful mural of a mermaid with a shining tail of mother-of-pearl (abalone) mosaic iridescently attractive. The Divina is just over 139,000 tons, 330,30 meters (1,093.5 ft.) long and 37.92 meters (124 ft.) wide. Her draft is just 8.68 meters (28.5 ft.). She is run by 5 diesel generators and two propellers: her maximum speed is 23.75 knots. The maximum capacity for passengers is 4,363; there are 392 inside cabins,122 ocean view cabins, 1,097 balcony cabins. and 97 suites. There are 26 elevators/lifts with 17 of them reserved for MSC Yacht Club Guests. Decks 1 through 3 are for crew use only. Deck 4 Atlante has the Medical Center. Deck 5 Saturno, forward are Passenger cabins; midship are the Reception Desk, the Cybercafe’ and the Divina Bar; and toward aft there is the lower level of the Black Crab Dining Room. Deck 6 Zeus, forward there is the Pantheon Theatre, simple and elegant in red and gold: every seat in the theatre has a perfect view of the stage, since there are no poles or columns. Towards midship is the Casino Veneziano. Then, there are Piazza del Doge, the Cigar Lounge, the shops, Ponte dei Sospiri, the Excursion Office, the upper level of the Black Crab Dining Room and finally, all the way aft, is the Villa Rossa Panoramic Restaurant. By the way, this restaurant cannot be accessed from deck 6, but one must go to deck 7 or other decks, walk to the aft elevators and take the elevator or the stairway to deck 6. Deck 7 Apollo forward is the Theatre balcony, towards midship is the La Luna Piano Bar and the Caffe Italia. Midship is also La Cantina di Bacco, while aft is the Black and White lounge. Deck 8 Artemide, Deck 9 Minerva, Deck 10 Giunone, Deck 11 Iride, Deck 12 Aurora and Deck 13 Cupido are all cabins and suites. Deck 14 Afrodite forward has the Aurea Spa and toward midship is the covered pool. Midship is the Aqua Park with whirlpool spas, flanked by the Poseidon and Tritone Bars. Aft are the self service buffet Calumet and Manitou Cafeterias. Deck 15 Mercurio forward are the MSC Yacht Club Suites. the Top Sail Lounge and the Concierge Area. Midship are whirl pool spas and the power walking tracks. Aft is the Le Muse MSC Yacht Club Restaurant and finally the Garden Pool Zen Area. Deck 16 Urano forward has the MSC Yacht Club Suites and the sliding roof over the pool. Aft on 16 are Virtual World and the Sky and Stars Library. The hours are short and when taking a book out, you are required to sign a “legal document” which automatically charges your account $15 for each book until returned to the Passengers Service Desk. There is no Deck 17, since in Italy it is an unlucky number as 13 is for the Americans. Deck 18 Elios forward has the hydro massage whirlpool and the Top 18 Exclusive Solarium. The Divina was built in St. Nazaire Chantiere D’Atlantique, in June 2012 she was launched and christened by her godmother Sophia Loren. At just more than a year old she is immaculate and very glitzy. She received a perfect CDC score of 100, making her a safe ship too. This ship is huge and very beautiful with many things to see and do. It takes forever to learn to navigate her, since the interior has circles and curves which create a maze; however, half the fun is getting there, as the old adage goes. CABIN Our cabin #10221, wheelchair accessible is large and airy. When entering on the left is a triple armoire with two sections for hanging clothes and the third is drawers and the private safe. Next, there is a long convertible sofa, which sleeps two. Next there is a king sized bed, (quite high and extra firm) flanked by two night stands with reading lamps. The bed is too high for the physically challenged; the night stands are too low-- with drawers on the floor. The furniture is dark mahogany with exquisitely grooved flat surfaces, no hardware, knobs etc. just hidden grooves below the doors for opening draws. This is very stark and stunning to look at, but not practical. Furniture design should be both beautiful and user friendly, that means comfortable. When entering on the right there is the huge bathroom. Large enough to accommodate the wheel chair. There is a sink with two large shelves for toiletries and the far wall has a safety rail. The commode has the racks for the bath towels directly behind it, which interferes with comfort; likewise, the shower seat has a pole for the shower head directly behind it, also making it uncomfortable. Next, there is a very long desk: at the first end is the refrigerator. At the other end there are the TV and three drawers, the bottom one is fake. There is also a nice size glass coffee table and an upholstered chair (alas, no arms to aid the physically challenged to rise from the chair). On the back wall is a glass door and window. We asked our cabin steward several times if the ramp to the balcony could be moved from in front of the window to in front of the door, so we could go onto the balcony. Unfortunately, something was lost in translation. It was not until the Assistant Chief Housekeeper Kenny visited our room that the ramp was adjusted and the drapes moved away from blocking the door to park against the wall. Better later than never. Thank you, Kenny for visiting our stateroom and fixing the problem. In planning and furnishing wheelchair accessible cabins, all aspects should be taken care of, including the furniture. The cabin should be surveyed by a physically challenged consultant. On the walls are three huge prints in black, beige and maroon of abstract circles (signed Briata '10), nice for those who enjoy modern art! SERVICE & FOOD The Divina carries 4,350 passengers and this cruise she was full. She usually has a crew of 1,360; however, it appeared that there was a shortage of staff, since in the dining rooms the waiters were always very busy, yet active and enthusiastic, but at times the communication in English was difficult. The efficiency and dedication of Station Captain Florentina made up for the deficiencies by frequently passing through the tables making sure that the passengers received the proper attention and satisfaction. She is one of the most active and efficient staff members and knows her business well. We had a table for two #876, first seating, in the Villa Rossa dining room. Our waiters, Rai and Rahmat, were excellent. Assistant Maitre D’s Mario and Maurizio were always very helpful at lunch assigning us tables near the entrance to the dining room, since both of us have limited mobility and utilize a motorized wheelchair and a scooter. They always greeted us with friendly smiles and made us welcome in the dining room. Executive Chef Attilio Ascione is young and personable. He is excellently trained in hotelier schools in Campania; in addition he has experience in Italian cuisine, which showed in the quality of the many pasta sauces offered both at lunch and dinner in all the dining venues. He is in charge of the Black Crab and Villa Rossa dining rooms, as well as other venues, Eataly Steak House and Pizzeria, the Buffet Calumet & Manitou, etc. The food is generally good with flashes of brilliance, especially with pasta dishes, steaks and sea food that border on gourmet quality. On Gala nights there is a bottle of excellent quality Greek Calamata extra virgin olive oil on every table which we feel was one of the best olive oils we have ever tasted. At dinner appetizers are varied and include delicious shrimp cocktail served differently each evening (i.e., with avocado, lettuce chiffonade, and various sauces). Soups are varied from bean, tomato, chicken and beef broths, minestrone and cold soups worthy of trying. Salads are inventive with exotic greens such as radicchio, arugula, Boston bibs, mesclun, etc., nicely combined with nuts, raisins and fruits. You may want to ask for dressing on the side since the salads are usually heavily dressed. We prefer extra virgin olive oil and balsamic vinegar which we can control ourselves. Entrees include a pasta course, such as homemade maccheroni alla chitarra, gnocchi, fettuccine, etc., all delicious with authentic Italian sauces. Chef Attilio is terrific with some of our favorite sauces, such as puttanesca, amatriciana, arrabbiata, alla boscaiola, etc.. In addition to the great pasta dishes we enjoyed the bread which was freshly baked every day, bread sticks, rosette, whole wheat rolls with seeds and the tasty focaccia, all baked to perfection! Desserts included Italian gelato made on board, creme brulee, profiterols, cakes, cream puffs, etc. On Gala nights there were two dessert parades, one with a delicious tiramisu and the other with a tasty baked Alaska. Delightful. ACTIVITIES The Divina has a full schedule of daily activities, events and entertainments. Each morning Cruise Director Andre Schlemmer does a shipboard TV program that highlights the special activities of the day, including the usual shipboard activities, such as Bingo, trivia, shuffleboard, ping-pong, arts & crafts, aqua cycling, dancing and Italian lessons, etc., as well as other unique games (i.e.,Formula 1 and 4D simulators). The Divina also continues the old custom of dancing with the Officers. There are evening movies on the giant screen (MSCinema al Fresco) at the Aqua Park, deck 14. MSC has an international ambiance and style which sets it apart from other lines. There are modern activities with an old world flavor in such a diverse variety that should please every passenger. Well-being Packages are offered at the MSC Aurea Spa. Vincent, who suffers with sciatica, has taken advantage of a 3 sessions package of Acupunture with the SPA Doctor Majlinda Sotiri. She was very thorough and effective with the treatment. She is a very pleasant and interesting person who also conversed in Italian. The treatment resulted in a temporary improvement of the symptoms. Thank you, Majlinda! PORTS OF CALL We are going to list the ports of call without describing any excursion tours or the ports themselves, since we have not visited them on this cruise. We have cruised so many times in the Caribbean and have visited these ports on previous cruises, but now our objectives for cruising are the enjoyment of the ship, rest and relaxation. Day 1. Port of Miami, FL Depart 7:00 pm Day 2. At sea Day 3. Falmouth, Jamaica Arrive 9:00 am Depart 6:00 pm Day 4. At sea Day 5. Oranjestad, Aruba Arrive 8:00 am Depart 7:00 pm Day 6. Willemstad, Curacao Arrive 8:00 am Depart 6:00 pm Day 7. At sea Day 8. Cristobal, Panama Arrive 7:00 am Depart 5:00 pm Day 9. At sea Day 10. Cozumel, Mexico Arrive 10:00 am Depart 6:00 pm Day 11. At sea Day 12. Miami, FL Debarkation 8:00 am DEBARKATION We requested wheelchair assistance for debarkation. A crew member came to our cabin at about 8:00 a.m. and assisted us to the assembly area for wheelchair passengers, then we proceeded to the gangway, but we had at least a half hour wait, since there was a stoppage at Passport Customs booths. Once the problem was solved, we went to pick up our luggage, through passport control and outside, where our son Enzo loaded Mary’ motorized wheel chair and Vincent’s scooter in the van and drove us home. Before 10 o’clock we were home, home sweet home! CONCLUSION This was our second cruise on a MSC ship. We wrote a review for the MSC Poesia in February 2012, where we criticized the ship for not being wheelchair friendly, mainly for the high thresholds throughout the public areas of the ship and the lack of automatic door openers in certain access areas. For this aspect, we said that we would not take another cruise with MSC, unless something would be done to correct the inconveniences for wheelchair passengers. However, we did recommend this ship for the general public in view of the many good aspects: beautiful ship, great cuisine and pleasant entertainment. Due to these positive points, and hoping that some of the previous problems had been solved for the newer Divina, we booked this cruise. Although we encountered the same problems on this ship, we coped with them and still had a good cruise. We hope that this criticism reaches the planners and builders of ships, who in the future can take advise from disabled passengers to make their ships wheelchair friendly. It is a well known fact that we are addicted to cruising. We never had a perfect cruise, we are still looking for one. Actually, we enjoyed all of them, some more than others; we never had a bad one. We will return to the Divina with our two grandchildren next March 15, but before that, we’ll have our anniversary cruise on the Ruby Princess, Jan. 23rd and a Valentine cruise on the Norwegian Epic, February 9th. Happy Cruising!   Read Less
Sail Date December 2013
After years of my friends and sister (all with many years cruise experience) trying to get me to on a cruise I finally gave in on the 13th july 2013 and sailed on MSC Divina. We sailed from Venice and getting on the ship and to our room ... Read More
After years of my friends and sister (all with many years cruise experience) trying to get me to on a cruise I finally gave in on the 13th july 2013 and sailed on MSC Divina. We sailed from Venice and getting on the ship and to our room was easy even though I am a quadraplegic and completely confined to a wheelchair and have no balance at all. Our room was for three people (me and my two sisters),we had two singles and a pull out double sofa bed which our cabin boy attended to every evening and put away every morning. All beds were comfy and room was very spacious and clean with a large balcony. Our emergency evacuation drill resulted in us being told that yes we had used the lift this time from deck 11 to 7 for the life boats BUT in a proper emergency my sisters would have to try give me a piggy back down four flights of stairs as the lift would be out of bounds !! Yes you read that correctly , it would probably have been easier to throw me over the side of the balcony to land on top the lifeboat which was below !! We had requested second seating for our eveing meal to be with four other friends but were given first sitting so had to use the buffet on the first evening. Well we had difficulty first of all trying to find something we liked (we are not fussy honest) and then what we chose was cold. We were disappointed and hungry when we left. Theres no midnight buffet , usually they are putting out fresh food at this time as I have been informed so we had a cup of tea and went to bed. The amount of time spent in ports is very short. Sometimes arriving at 10.30am and leaving again at 3.30 - 4 pm. Getting on and off the ship was easy and well organised and the staff were very helpful. The staff in the black crab restaurant and in the Divina bar were very friendly and helpful. we took the allegrissimo drinks package and easily passed the 21 euros a day each we paid with the coffees , ice creams and cocktails and bottled water. we didn't go crazy either and weren't greedy. If you are a big drinker then it is worth doing. The service in the black crab restaurant was VERY slow , the food not what we liked so ended up quite a few times with chicken and chips for our main. the rissottos and soups were good. No coffee offered at the end either. Most staff around the ship looked unhappy but it makes you feel sad then , you think they don't want to be there. we wanted to go deck 18 for the adults only (payable) but there was no lift for the wheelchair so ended up on deck 16 which was quite quiet. Around the pool during the day was like butlins (YMCA , the conga etc) quite a few people seemed to really enjoy it though. Not for us . We spent one afternoon there and had people striding over our beds, not what we wanted when they were wearing budgie smugglers !! Waiters for drinks service were very scarce and had to go get own drinks most times. Most on the cruise would just push in front and leave us stood there with the wheelchair and refuse to let us in . sometimes they were only going up or down one floor too !! we were starting to consider piggy backs at one point . we decided to stoop to their level and just plough in to them , this seemed to work but we did get a few dirty looks. We went to the casino and was very surprised to see children as young as eight in there , not playing the games though , just with their parents. The ship was very nice , well maintained and clean. It was just the food and the ignorant people really. we had a good time and enjoyed our own company , did get excited one evening with the promise of a 60-70-80's disco , which lasted about 40 mins then went back to european line dancing , birdy song type disco. At this point we had to leave. I think I will try cruising again but not with MSC and hopefully get a better result. going to try NCL or Royal Caribbean.   Read Less
Sail Date July 2013
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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