Room- We stayed in an MSC Yacht Club - Family Suite on Deck 12, AURORA Stateroom # 12002. The room was nice overall it needs some updated as the items were showing wear and tear. The carpet had a few stains on it as well as the furniture, ... Read More
Room- We stayed in an MSC Yacht Club - Family Suite on Deck 12, AURORA Stateroom # 12002. The room was nice overall it needs some updated as the items were showing wear and tear. The carpet had a few stains on it as well as the furniture, the bedding seemed fine, and the bathroom was clean, so it was ok in general. My big issue was there is no deck, I knew this getting on sadly I did not realize it when I rebooked, I missed having a deck, and for the cost, I still do not understand why they do not have the floor to ceiling windows a door to a deck, but it is what it is. The mini bar was stocked, and they keep it stocked with snacks and drinks, it was not very cold, but this is often an issue on cruise ships, so you have to deal with it I like my drinks cold as ice, but I understand small fridge lots of use.
The reason I would not book this room again is there is no deck, but moreover, we did not feel like we were in what we paid for. There are only 4 YC rooms on deck 12, unlike the other decks that have YC rooms and amenities. We never saw the butler our rooms were not cleaned and reset up until late in the afternoons; there was no running into the concierge or butler or even the housekeeping staff like on other cruises it was like we were not apart of the YC atmosphere. We had to go up two decks to get to any of the YC areas the lounge, pool, or even see the YC staff we felt like they forget those who are on deck 12 this was something the people in the rooms around us also found.
YC- We did not use the pool, we used outside buffet once or twice we got breakfast, but there was a minimal choice I was unaware that we could order omelets, and other items up there until the last day as it was never pointed out to us by the staff. I did use the lounge a lot I liked to go up to read and have a light snack or drink, the staff was courteous and usually pretty quick to get our drinks. I had a few issues the YC concierge was able to help with quickly. We did not use many more services. Read Less