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36 MSC Cruises Transatlantic Cruise Reviews

Told 4 crew about the ordeal including reception who told us "Management has been informed". But nobody ever came to see us or even check if we were ok. Sent an email to customer service department highlighting that this was ... Read More
Told 4 crew about the ordeal including reception who told us "Management has been informed". But nobody ever came to see us or even check if we were ok. Sent an email to customer service department highlighting that this was totally appalling, but they didn't see it that way - "I’m sorry to hear that you felt a lack of support from staff on board. Unfortunately, after the local police have been informed of an incident there is not much that can be done from the ship’s side, as the issue is with the local policing authorities." Wow! Not much that can be done? Not sure if that lives up to any basic duty of care standards. Needless to say we have now cancelled our cruise we had booked on the Meraviglia which was to be our honeymoon, having now had some insight into how little MSC actually care about their passengers. Putting that major concern aside - observations below. previous cruises include NCL, Cunard, P&O and MSC Seaside. Cruise was Genoa, Italy to Santos, Brasil - 19 days. Ship itself is nice as we expected having done a 7 night Caribbean on the Seaside previous which we had loved. Ship developed an operational problem early on which meant it would run slower - as a result Malaga was cancelled. 100 Euro ship credit per cabin was offered. This had knock on effects for us however as the port times were also changed for the remaining European stops. We had to cancel most of our excursions (we had organised independently) because of this. Embarkation was extremely smooth (multiple options for joining ports for the cruise helped), but there were a number of times on the trip with big delays getting off at port stops after docking (up to 3 hours). Unsure the background why. Dining was a major letdown compared to previous cruises (even MSC Seaside). Although I actually think the buffet is excellent, and the additional buffet on Deck 16 has themed dinners for a bit of variety. Noticed a huge difference in table accessibility in the buffet though early on in the cruise with less favourable European weather compared to the South America leg. These ships are really designed for good weather and the usable space decreases dramatically if everyone is forced inside. A few times we gave up and just took our plates back to the room. But the biggest food disappointment was the main dining room. Actually stopped eating here half way through the cruise. Just terrible. Twice I had to send my tomato basil penne back (btw not a single hint of basil anywhere?) as it was still crunchy. Likewise even simple things like steamed fish were often under-cooked. Did do the Roy Yamaguchi experience package (prebooked before we sailed) which gave you 3 different nights, Sushi, Teppanyaki and Fusion. Sushi and Fusion were great, Teppanyaki absolutely everything was covered in butter which tasted almost tainted and it went right through the food. Note that even if you have a drinks package (we did) it does not cover any orders in the specialty restaurants - so you will be paying for water and anything else you order. Talking with the wait staff it seems none of the specialty restaurants were getting many bookings, so half their job involved wandering around the ship selling packages (usually when people were trying to eat their food in the buffets etc). Wore a bit thin getting bothered 50 times a day after 2+ weeks of cruising! Prebooked a spa package that included a couple of massages and a day pass to the Thermal Suite area. Massages were fine, awkward after each though with the (almost begging) hard sell to book again on the spot. Thermal suite we really enjoyed. Snow room, a couple of wooden sauna rooms, scented steam rooms with funky lighting, a relax on lounger salt room, a big spa pool, and stone heated loungers (but only 2 of these so you have to be lucky). Also scented showers - the cool temp one particularly refreshing. There was one other room that you were supposed to walk around while jets of water come up from the ground but it was a waste of space. Another bonus is there is an outside deck are you can only access through the thermal suite, with deck loungers and a spa pool looking straight out to sea. Entertainment was a mixed bag. Generally the guest acts were average, and the actual MSC Seaview singer/dancer/acrobat crew were excellent. Only exception to this was a rather lackluster show staged as a Tina Turner tribute. Shows are scheduled 3 times a night and you have to book for the one you want through the app or touch screens around the ship. Pays to check when they open up (sometimes the day before, sometimes 2 days) as slots often booked out. They scan your card when you enter the theatre to make sure you have booked. You can try your luck without a booking however - as they let people in 5-10 mins before the show starts if there are spare seats. Haven lounge (which was our favourite on Seaside) was hurt by having rotating sets of Duos, who while all talented in their own right, were very much similar so became quite boring after the first week. Still we spent a fair amount of time there after establishing that's where the best barista did most of his shifts. Coincidentally the best coffee on the Seaside also was from the same lounge. Another note on the drinks package - you can no longer use it in the Venchi cafe for coffees or hot chocolates (we could on the earlier Seaside cruise). Service itself was patchy. Room steward was quite shy but lovely, the haven lounge staff fantastic and they got to know us. Elsewhere it would depend on the day as to whether you had to go searching for drinks and whether you'd get a smile or a scowl. Port stops we mostly ended up just looking around adhoc due to the schedule changes. Used to onboard credit for the basic shuttle a few times - they were typically 15-19 euros. Tenerife went to La Laguna which was quite good (although devastated we had to cancel our rental car, chairlift and hiking permit for Mt Teide). Note it is very easy to get to La Laguna on public transport taking a tram or bud to the main depot (or 15 mins walk) and then a direct express bus there (40 mins). It cost use less than 5 Euro each vs the ship shuttle at 52 Euro. Ilheus is a nothing stop, Rio had been before and Salvador is where we had the incident so no fond memories there. In short it is sad it worked out like it did. There are a lot of mixed reviews for MSC out there but we did have a good time ourselves on the Seaside and had high hopes we had found a good match in cruise line, liking the design innovation and generally upbeat vibe. It took me a while to write to MSC as it kind of involved reliving some unpleasantness, but then I was as amazed by the response maybe as much as the lack of concern on the ship at the time. They make a big effort positioning themselves in their advertising as the "biggest privately owned" cruise line in the world. I can see now that is just meaningless drivel, because if it is implying that means they somehow care more about their passengers.... they don't. Read Less
Sail Date November 2019
Subject: Our experience on board the MSC Fantasia cruise ship.   Embarkation in Genoa (Italy) on November 2, 2019, disembarkation November 20   2019 in Santos (Brazil). On November 2, 2019 we flew with the KLM to Milan. That ... Read More
Subject: Our experience on board the MSC Fantasia cruise ship.   Embarkation in Genoa (Italy) on November 2, 2019, disembarkation November 20   2019 in Santos (Brazil). On November 2, 2019 we flew with the KLM to Milan. That went well. Then we drove a shuttle bus to Genoa, a journey of more than 2 hours. We had a cup of coffee on the plane around 10 a.m. and then nothing more. We did not know that the bus ride took so long. There was not a drop of water on the bus to buy or to buy. We arrived at the MSC terminal at 2 p.m. A huge hall where several thousand people were already standing. The whole mass of people stood close together and moved at a speed that can be compared to sliding a mass of glacier ice. But in this hall there was a different temperature through those thousands of people and we started to get thirsty. Furthermore, the noise, the cackling of thousands of people, was of a level where my wife and I could barely understand each other. Because we did not know what to do, there were no indications or announcements, we managed to get through the hustle and bustle at a counter where an MSC employee was standing. We asked him, naturally in English, what we should do. He gave us a map with a number on it and pointed in the direction of the crowd where we were standing before. That was it. The hustle and bustle continued and after about an hour we saw an x ​​number of seats in the back of that hall. They were all occupied, so sitting was not among them. The mass of people steadily moved towards an escalator and about 3 hours later we were also able to take the escalator to the 1st floor. A new surprise awaited us there. Again waiting and waiting. In the meantime it was 5 pm and we could not find or buy water anywhere in that terminal. That enormous hall had absolutely no facilities for the inner person. After the security check we finally arrived at the walkway at 6 p.m. So we had been on our feet for four (4) hours in the middle of a huge crowd without being able to drink anything. The first deception was a fact. When we entered the ship we had to hand over our passport to a female employee of MSC. Issue passport? We never do that. That woman informed us that it was mandatory. Subsequently, a discussion arose in which we made it clear to her several times that we needed our passport as soon as we were to disembark in another country. For us it is the only official document that allows us to identify ourselves abroad. That woman kept hammering at the fact that our on-board pass (the plastic ticket that you can use to buy on the ship and which you use to get into the cabin) was sufficient to identify yourself on land! The mood rose high, we were tired and dehydrated, and behind us stood a long line of people who became cramped because they were being stopped by us. That woman then promised us that we would get our passport back the day before we visited the first port in Brazil. That turned out to be a lie. We handed over our passport because we were more than fed up with that entire circus. On the day before we arrived in Salvador we went to the reception to request our passports. We were told that we could pick up the passports on the day we would arrive in Salvador at 1 pm because the port authorities (customs) first had to check the passports. The other day at 1 p.m. we were back at the reception and asked for our passport. Then an employee said that the port authorities were still working on the passports. Again a lie because we had already seen in the room next to the reception that those formalities had already been completed. Then it was announced at the reception that the police still had to look at it! The police? He never does passport control on board and, moreover, we had not yet seen a police officer. The next announcement from the reception staff was that we only had to come back in an hour. Because we wanted to disembark to visit Salvador, the blood gradually started to boil with us. Another employee at the reception, a man named *****, informed us that we did not get our passport back. That would only happen if we left the ship to go home. We asked him to call the captain because we wanted to talk to the captain, or another officer, to solve this problem. He told us he would not do that. The reception staff looked surly and there was no question of friendliness. They came across us as power-hunters earlier because we were standing there at that counter and after that discussion we were completely ignored by them. As if we didn't exist. A little later we saw two officers in white suits walk by. We asked one of them why we did not get our passport back and briefly explained the whole story to them. That officer informed us that it is MSC's policy to take passports and keep them until you get off the ship to go home. A reason why he did not give. The time passed and we decided to contact Zeetours. We were assisted by a Zeetours employee named ******. We told her the whole story about the passport affair and she too thought it was a strange course of events. She found it very annoying for us but she informed us that there are indeed cruise companies that take the passports. While we were on the line, she contacted MSC Netherlands. From that side she was informed that it was MSC's policy to take passports. MSC Netherlands would send an E-mail to the Fantasia cruise ship to pass on that complaint. We asked ****** if she could also provide us with the telephone number of the embassy in the Netherlands. She did that and we also contacted the embassy by telephone. The employee also told the whole story and there it was confirmed that MSC was not entitled to take the passports. But she could mean nothing to us in the form of any help. We have left it at that. On November 17, 1919, during our last day at sea, all passengers got their passports back. Those were our experiences regarding our passports. We will also discuss a number of experiences that have left a special impression on us. That was certainly not a pleasant impression. When we were on board on November 2, we went straight to our cabin. We immediately drank some glasses of water because we were dehydrated. We packed our life jackets to participate in the evacuation exercise. The ship then left with a delay of more than an hour. The other morning a letter was pushed under our door saying that we had to report to the reception. There, an employee informed us that one of us was not present at the evacuation exercise. Strange, our passes were scanned and I also took a picture of it. That employee informed us that it often happens that things go wrong with scanning. Because there was only 1 chair in our cabin, we asked at the reception if we could get a second chair or a two-seater. One of us had to sit on the bed because sitting on the floor was not an option. We were told by that employee that it would be considered whether it was possible to bring a second seat. We never received that 2nd seat. In the shower of our cabin there was a corner where normally a box of tissues would stand. That corner was empty. The man who would clean our cabin informed us in very poor English that those tissues were scrapped due to spending cuts. The carpeting in our cabin was full of stains that apparently could not be removed. On the second evening aboard the ship, a number of important crew members were introduced to the passengers. That took place in the theater. We also went to have a look. The spokesperson, an Italian, spoke a few sentences in English and then switched to Italian. A number of crew members were then introduced one by one and the captain finally came on stage. His name was Raffaele Laccarino, an Italian. He addressed the audience and he spoke one (1) sentence in English. Then he switched to Italian and it stayed that way. We did not understand a word of it. The official language at sea is English, but this captain clearly preferred to speak to his countrymen in Italian. The other nationalities apparently didn't matter. We wanted to go for a drink that evening in the so-called Crow’s Nest. This is a wonderful and peaceful place with a beautiful view of around 180 degrees. But it was only accessible to yacht club members. We have never heard or read that a distinction is made between yacht club members and non-members. We find that embarrassing and misleading. In Barcelona we wanted to use the MSC shuttle bus to get into the city from the ship. That cost 9 euros per person. Fine. But that bus drove only a very short distance to a square at the end of the harbor head and we had to get out again. We could as well have walked that. Upon inquiry, it turned out that it was still an hour and a half walk to the center of the stand. Then we just took a taxi. The TV in our cabin is also a separate story. We like to follow the daily news in the world. We have made a cruise six times with the Holland America Line (HAL) to many corners of the world and during those cruises we could continue to watch the world new on TV day and night. CNN, BBC, German channels etc. It was all there. We noticed that after passing the Strait of Gibraltar out of the 36 channels, 24 had fallen away. It could be read that the satellite connection was lost. The only thing that was still broadcast were 6 channels with advertising for MSC, the same video film on 4 channels and the other channels were provided with information about an evacuation and other info. We were therefore devoid of news broadcasts. Upon inquiring at the reception we were informed that there were problems with the satellite connection. We found that highly curious. We were unable to follow any news during the rest of the cruise. When we came to Brazil, there was a (1) Brazilian news channel, but we obviously didn't understand that. We have the impression that MSC had no problems with the satellite connection but that it is a cutback in terms of the costs for a signal connection. People who wanted to follow the news (or something else) via the internet had to buy an expensive internet package for an x ​​number of MBs. The buffet restaurant was a restaurant situated at the rear on deck 14, both on the starboard and port side. All food items were displayed in showcases and at first glance there seemed to be sufficient choice. It was strange that plates, cutlery, the fillings, the sandwiches, the butter etc. were far apart. You already had a nice walk before you gathered a meal. The first time we were there we immediately noticed that at the opening of the afternoon buffet at 1 pm (with hot meals) many hundreds of people came in. We estimate that around 80% of the passengers were Italians. Those people threw themselves like hungry hyenas on the food they offered, scooped up their plates as if they hadn't eaten for a week, sat down at the table, and broke out a cacophony in which the decibels increased so much that my wife and I could barely understand each other. We cannot speak sign language. We witnessed that for three days, but we thought it was so embarrassing that we didn't show ourselves in the buffet restaurant between 1 and 5 p.m. We didn't eat hot once in that restaurant. Yes we took part in the evening meal for a few days but everything that was offered was lukewarm. The quality of the food was moderate to poor. It all tasted bland and to name just a few examples: the vegetables were scarce and almost cold, the pizzas were thin, very weak and very thin and not tasty. We call that stomach filling. The hamburgers were already laid out well in advance of opening, and they too were lukewarm and tasteless. The meat products were usually scarce and of a moderate quality. The lettuce didn't always look fresh. I took a picture of it and then you can clearly see that the expiry date of that salad had already expired. Three types of pasta were offered. All three pasta were equally chewy and the taste was the same because all pasta had the same tomato sauce. The sliced ​​fruit such as melon, pineapple etc. looked nice but it was not. It was often hard and not yet ripe. What we noticed during the cruise was that the same thing was offered in that restaurant every day. There was virtually no variation. And that for 18 days. Bar service employees walked around during the opening of the buffet restaurant. Their job was to bring paid drinks on request. There was no question of a friendly look. Rather tingy. We saw that those ladies were dressed in shorts and they were wearing hats. A few of them were very corpulent. When one of these ladies sauntered past our table and she turned a quarter of a turn, I immediately had no appetite anymore. We give all women in the world a job, but this was certainly not representative of MSC. Many dirty dishes remained on the tables for too long. Those ladies walked right past it because apparently it wasn't their job to clean it up. One morning we had breakfast there. We had found a table and when I went to a coffee machine I saw that all the mugs were gone. I walked to another coffee machine, about 40 meters away, but all the mugs were finished too. I walked back again and saw two employees from that restaurant at that machine. One of them filled a thermos with coffee. I spoke to him and told him that the mugs were finished here (and he saw that himself) and at the other vending machine. He pointed he direction of the other side of the ship (port side) and told me that there might still be mugs there. Steam slowly came out of my ears but I could control myself and walked back to our table. The coffee machines there were not adjusted in the same way. One machine poured lukewarm coffee, the other bitter, another poured half a mug and another poured way too much coffee, the coffee flowing well over the edge of the mug. And that for 18 days. So there was no supervision of this. Furthermore, many coffee mugs were not clean and there was still a dirty brown border inside. The cutlery that was wrapped in a napkin was sometimes still left with food scraps. Men in white suits were apparently the "chefs" in that restaurant. We regularly noticed that the bosses visited each other for a friendly chat. Fine, but in our opinion it was far too often lacking supervision of the ups and downs in the buffet restaurant. We also regularly eat in the so-called Dining Room. When booking this cruise, we had indicated that we would like a double table for the session of 7 p.m. because it turned out to be possible. But in that restaurant there were no double tables at all. We sat at a six-person table and that table was reserved for us during the cruise. The food in this restaurant was very variable in quality. What surprised us every day was the fact that you got little or no vegetables at the main menu. To name just a few examples: I ordered souvlaki and it consisted of 2 satay sticks with 3 pieces of meat on each stick. There was no more on the plate. That meat was so chewy that it was impossible to cut and certainly not to eat. Five of the six table companions gave it back to the waiter. Another time I ordered a steak. On my plate lay a steak of 4 mm thin with 5 pieces of fries fries underneath. That was it. That steak was tasteless and as tough as a leather cloth and that is no exaggeration. That too went back to the kitchen. To make it clear, we would like to mention that the portions were very sparse and not very tasty. Water was not served there, you could buy a bottle of water there (of course other drinks). So it certainly wasn't a party to eat in the Dining Room. That was different at HAL. We are happy to use the swimming pools and whirlpools on board a cruise ship. During the first 7 days on board we noticed that the water from the three pools was and remained cold. There was no human in the water. The water from the whirlpools was lukewarm. We noticed that every day, the entire day, a so-called security officer sat by the pool. So an employee at every swimming pool. Those people had to supervise if people were swimming, but there was no one in the water. Strange. After that first week we reported to the reception that the temperature of the pool water was suitable for penguins but not for people and that the water in the whirlpools was very lukewarm. That employee passed the complaint on to the relevant department. Two days later the pools were suddenly busy with people. The temperature of the water was pleasant, including the whirlpools. In our opinion, the temperature of the swimming pool water can still be read in the central control room near the engine room. Where is the initiative to check that out? There were hundreds of sun loungers on the uncovered outside decks. The number of normal seats was limited to around 25. These were with tables near an outdoor bar and that was the smoking corner. We like to sit on a chair in the sun to enjoy the sun, the view and with a good book. That was only possible if two smokers released their seats. We do not smoke and we did not need a smoke smell instead of sea air. You cannot sit on a sun lounger and reading while lying down is not an option. There are two libraries on the ship. We have found one (1) and it was small with only 6 seats. A library with a small selection of books and old newspapers for 3000 passengers. Music came from the speakers in the ceiling. Upon inquiry, the other library appeared to be located in the part of yacht club members, so we could not reach that. During the cruise 4 times the time was changed because we were in a different time zone. On the cruise ship we went looking for a clock with the right ship time. Nowhere could we find a clock and near the reception there was also no clock or a TV screen with ship info and the ship time. There were TV screens here and there but only advertisements from MSC were shown. We inquired at a receptionist where we could find a clock with the correct ship time. She did not know and asked a colleague. He answered that there was a clock on deck 7 near the tenders, so outside.! Doesn't anyone at MSC come up with the idea of ​​hanging a clock at the reception, where many people pass by every day? Every day, at set times, there was the necessary entertainment at the central swimming pool, where a stage was situated with huge speaker boxes. When that party started, the pool water almost became a wave pool due to the huge number of decibels that came out of those speaker boxes. Around that time we went looking for one of the, by the way, very scarce, quiet spots. Halfway through the cruise we again checked our expenses (the bill) on board. We could see that on the TV in our cabin. Well arranged. We then saw that 2x an amount of 180 euros had been credited, being the service charge. In addition, 2x1 euro was credited that would be donated to Unicef. Our surprise was great. Halfway through the cruise, the full amount of the service charge has already been credited. When you enjoy a three-course dinner ashore in any restaurant halfway through your dinner you will not immediately get the bill. We were familiar with the concept of service charge and we normally do not object to that. But now we went to the reception to inquire when we could change the service charge. The employee handed us a blank A4 sheet. We then had to state why we wanted to change the service charge and what we did want to pay. Yes you fall on that ship from one surprise to the other. We informed her that we would send an E-mail to MSC as soon as we were home again. She then changed the service charge on her computer screen to 0 euros. Then we informed her that we think Unicef ​​is an excellent organization but that MSC is not authorized to withhold 2 euros from us without our permission. We donate to many charities, including Unicef, but we do that whenever we want and determine the amount of this donation ourselves. Now MSC donates roughly 3000 x 1 euro (from this cruise) to Unicef, but in fact that money comes from the passengers. We asked that employee to cancel the amount, which she also did. In Iilha Grande (Brazil) we would go ashore with a tender. We had to gather in a very large room and received a card with a number on it. After a while our number and two other numbers were called and we were able to head for the tender. Well that was a complete chaos again. We were immediately stuck in traffic in the corridors and still had a long way to go towards the tender. It took almost half an hour before we could enter the tender. No, on that ship, almost nothing was structured and apparently it also appears to be difficult. We boarded an excursion in Rio de Janeiro. We had to walk a very long way along the quay. The guide preceded us but never looked around to see if anyone could keep up. We arrived in a very large hall where we could finally board the bus. The distance traveled on my GPS was just over 1 km. People who were a little incapacitated were rightly complaining because those buses could easily have picked us up near the ship. After that excursion we had to walk the same way back but then in the rain.   When we wanted to disembark in Santos on November 20 to return home, I was stopped at security. Not my wife. I was summoned by the security guard to report me at the reception, but to the question why he could not answer. My wife was already on the quay then but came back on board. We struggled through the corridors and against the flow of people towards the reception. There, an employee informed us that we still had to pay the board bill. Pay for a board account? We informed her that a long time ago we had provided MSC via the internet with all the information that MSC requested, including the details of our credit card. MSC was therefore able to collect the bill without any problems. But that employee informed us that MSC worked with two separate systems. The credit card details that MSC had asked us for were not meant to collect the bill. We had to do that at a column near the reception. At the pillar stood a staff member who helped many other passengers to make the payment. We thought this was a strange procedure and paid with our debit card because it didn't work with the credit card. When we finally got back on the shore, we were happy and pleased that we were off the ship and returned home. We want to summarize our impression of the MSC Fantasia and its crew as follows. The ship is one big sailing bar, hung with mirrors and lots of bling bling. Everything is based on selling drinks as much as possible and that drink is very expensive. The crew is not friendly, not helpful and sometimes arrogant. You are not a guest for them but a burden. We will NEVER join MSC anymore, not even for free. Read Less
Sail Date November 2019
This was our first cruise on MSC. My wife and I are both retired and experienced cruisers (32 and counting), mostly with NCL and Celebrity, also Holland America years ago. I will try to be brief, but could write pages on this Cruise from ... Read More
This was our first cruise on MSC. My wife and I are both retired and experienced cruisers (32 and counting), mostly with NCL and Celebrity, also Holland America years ago. I will try to be brief, but could write pages on this Cruise from Hell. One passenger I met had three legal pages, single spaced, with complaints. Check in was a nightmare. We paid for priority boarding, but the lady just let everyone Q. Most cruise lines give you cabin key cards, take photos, check passports all at the first point of contact. Not MSC, first they check your passport, no scanner, by hand took at least five minutes for both of us. Then as we board, they take our picture. We are told it will be about two hours before our cabin is ready and our key card will be on the bed in our cabin. We go to the bar for a drink, but we have no key card, therefore it's a hassle to get a drink. When we go to our cabin, the door is OPEN and the cards are on the bed. Anyone could have come in and taken our cards. Oh, and the cabin number was printed on the card, not the last two or three numbers like on NCL and Celebrity, so if lost, someone could go to the cabin and steal whatever they find. I did mention this to an officer and they thought it would be a good idea to not print the full cabin number, you think? The food was constantly cold in the dining area. I will say our servers were great and tried their best to get us hot food, but they should not have had to go to extrodinary lengths to do so. Regarding the food, it was typical cruise food. Our chef was from India, so one would think it would have some taste. I have really low expectations about dining room and buffet food on ships today, it's my opinion that the bean counters are in charge of the menu, and of course they want passengers to dine in specialty restaurants. The crew were rude and surly for the most part. There were constant long lines at the "service desk" with complaints. I found it was better to go in the middle of the night when there were no lines. I did get to know the guy on the night shift, lol. We were told that MSC has great plans to build new and bigger cruise ships. My advice to them is to stick to cargo, and sell your passenger business, since they obviously treat people like cargo. The ship is very beautiful, obviously much money was spent on its design. There are too many trip hazards for those of us getting older. There are too many steps where they are not really necessary. There were also designs in the floor that were not flush with the floor and one could easily trip on them. The grand stairs look beautiful, very sparkly, but if you look down at them it's easy to become disoriented. We were on a repositioning transatlantic cruise, and about two days out, we no longer had satellite TV. When I called the desk they said, "we are in the middle of the Atlantic, and have no satellite". I mentioned that my guess was that they did not purchase the service, and later found out this was correct. In Bermuda we saw a lot of liquor being off loaded. We found out that when we were docked in New York, only wine and beer would be available. Apparently they had to pay tax on any liquor in stock, therefore, they just didn't have any. Bean counters at it again... I didn't mean to be this verbose, but I could go on and on with the reasons not to use this cruise line. If you're already booked, I hope your experience is better, but for us, we will NEVER set foot aboard another MSC cruise. Read Less
Sail Date October 2018
Sailing from Genoa on a transatlantic that arrived today into Port Miami. Crew is very hardworking and trying to work with what they have. Biggest issue with this ship is that there is a total lack of leadership and communication. ... Read More
Sailing from Genoa on a transatlantic that arrived today into Port Miami. Crew is very hardworking and trying to work with what they have. Biggest issue with this ship is that there is a total lack of leadership and communication. Virtually no announcements when the ship is cleared, inconsistent information regarding ports, transportation and shore excursions. This bred a toxic environment among guests. Often shoving, pushing and swearing in multiple languages. A mess!!! Food was inconsistent quality and either overly salted ( Chef smokes???) or completely devoid of flavor. Steaks were tough and grisly and inedible. Servers are rushed and literally grab menus out of your hand when you’ve finished ordering. Be prepared to wait significantly betwee courses especially entrees even when you order immediately after being seated for your seating time. Best food items on the ship were Pastries and desserts in the dining room, fruit plate in the dining room at breakfast. Eat breakfast in the dining room, lunch in the buffet or off the ship and take your chances on dinner in the dining room. Daily program was often incorrect. Library was closed for training staff/ crew as they approached the US market for the season. So a 22 day voyage which had over 5 sea days often we couldn’t access he library! Lounge entertainment was good but theater located entertainment was 35 minutes max and if you like opera you should enjoy this cruise ship. Not the best quality. Dancers might be compared to your local dance classes back home. 22 day transatlantic cruise with many stops in Europe. Once we departed Tenerife satellite TV ended. Daily inquiries netted multiple excuses including we are working on it, we are transitioning to the US version and finally my personal favorite was, madam we can’t posaibly get tv in the Atlantic Ocean. Completely crazy! So NO TV for more than half the cruise including all the sea days making the crossing while Major breaking news was occurring in he US. No news whatsoever onboard and no compensation via complimentary WiFi time was offered. I appreciate that you don’t go on a cruise to watch TV but having access to news is important on a long voyage. They did offer some free in room movies but did not say they were “ free” until about day 5 without Tv so everyone thought they would be charged for the 8 or so movies offered. None of which were first run!! Disembarkation at most ports ( Marseille and Bermuda, NY and Miami) were terrible. Virtually NO announcements made. Ship never arrived in time and left NY nearly two hours later than stated but they DID NOT make an announcement re the delay for 45 minutes and then finally sailed away nearly 2 hours after. In Miami at the end of the cruise guest who were told to depart ship at 8:15 spent ONE HOUR STANDING IN THE TERMINAL WAITING FOR THEIR LUGGAGE. Their timing, organization and communication is VERY POOR. Just remember you get what you pay for and this cruise line that focuses on the European market has much to learn about customer service, communication and hospitality. Read Less
Sail Date October 2018
My second transatlantic cruise. I had a great experience last year on another company. This year friends invited me to go back on a transatlantic and experience MSC Divina. Could not been worse. To start with there was a lot of people ... Read More
My second transatlantic cruise. I had a great experience last year on another company. This year friends invited me to go back on a transatlantic and experience MSC Divina. Could not been worse. To start with there was a lot of people with a very bad cold. I got a cold. The doctor on the sheep was kind of okay. The nurse touch my prescription tablets with her bare hands. The food from the “food court” was so boring. There was a mix of food smells that was very unpleasant. The egg station iwas so egg smelling. I eat and like eggs. However did not eat any because the smell was so strong. The paid restaurants are all italians. Entertainment? maybe two or three nights at the theater were okay. The service on the cabins and the waiters was good. The employees at the guest service could not been more rude. I had a very derespectful person when I went to ask them to take out a case of wine out from my billing because i did not bought any wine. He was defiant and made me feel like I had no right to make a complain. I do not have space here to write about my friend’s walker that did not make to the ship from Fort Lauderdale port. They underestimate the passagens capacity and/ or intelligence. Did not enjoy at all. I do not recomend and now I do not want to go even in another cruise line because I am afraid to have the same bad experience. Read Less
Sail Date March 2018
I went with some friends who were going on this cruise and they also had a bad time no tv for over 2 weeks the food was terrible the serve was terrible and the the show were all 2nd rate people bush and shove and were rude the only thing ... Read More
I went with some friends who were going on this cruise and they also had a bad time no tv for over 2 weeks the food was terrible the serve was terrible and the the show were all 2nd rate people bush and shove and were rude the only thing god was the beauty salon even the staff did not like the food 1st cruise i every went on where u has to pay for Coffee at dinner time and pay for lobster and surf and turf , I will never cruise with this cruise line again and yes i have been on many cruises over the last 20 yrs. I can not say enough about the bad food when we docked in New York City I took a cab to Little Italy and had a wonderful meal the pasta was all dente not like the ships which most of the time was not cooked enough and was hard never never again. Read Less
Sail Date February 2018
There are growing pains -and then there is bone-deep hell. This was our first MSC cruise and probably our last. In all of our cruising, we have never seen a cruise ship filled with so many pi**ed off customers. I'll list the pros and ... Read More
There are growing pains -and then there is bone-deep hell. This was our first MSC cruise and probably our last. In all of our cruising, we have never seen a cruise ship filled with so many pi**ed off customers. I'll list the pros and cons for easy reading: Cons: 1) Long elevator waits/multiple elevators consistently not working 2) Lack of ship hygiene and access to hand sanitization (if you did find dispensers, they were empty) -people were very sick. DIshes were always dirty. I'd have to go through 5 plates before finding a clean one and forget about a clean coffee cup. 3) We had the self-serve soda and beer beverage package but had a very difficult time using it (long waits for any drinks when we were forced into the small buffet). 4) The main dining room would not accomidate a handicapped person even though there were plenty of tables open and free (would not switch seating time, seat location, or offer available seats during main seating). Literally, we couldn't eat at the dining room, during dinner. 5) The dining room during breakfast and lunch had atrocious service and food. We only used it 2x during the whole cruise. Orders were incorrect, missing items, flavorless, cold and undercooked food. Multiple requests to correct issues were ignored. It also took 2 hours to get through the meal which was a waste of time for bad food/service. 6) A quarter of the way through a 15 night cruise, they shut down the main buffet to try and get people to go back to the dining room. People were choosing the buffet instead of dining rooms bc of the food and server issues. A large number of passengers were crammed into the family buffet (Biscayne-1/3 the size of the main buffet) which was half regular food and half kids food. 7) Beverage dispensers didn't work and no one would fix them. You literally couldn't get a glass of water at the buffet -this went on for days. 8) Lack of customer service at the excursion desk. Employees didn't know the excursions and the excursion experiences were very overpriced and poor. 9) There was nothing to do during the day. Other transatlantics offered a variety of entertainments and activities -there were very few offered on this ship. 10) Although they ignored it and hoped we didn't notice, they skipped one of the planned stops. No explanation was given. 11) Getting back on the ship at ports was very slow 12) Getting off the ship at the custom's stop was EXTREMELY unorganized and not handicap-friendly. Staff were harried and some very rude. We missed a good part of our excursion. 13) The company doesn't care if you're cheated out of expensive excursion time, even when it is their fault. This also happened at one other stop. 14) Sometimes the food in the buffet was good, othertimes it was awful. Some nights the best offering was chicken nuggets from the kiddie buffet. The main breakfast buffet was consistently either out of food, or the pans had obviously been siting out way too long. 15) Poor climate control. This ship was very humid when we moved into the carribean. Pros: 1) They matched another cruise line's loyalty program level and as such, we recieved several perks, which shows they take care of their higher loyalty customers 2) Our room attendant, loyalty ambassador, and customer service attendants were great 3) The room was nice. The bed was firm and they had a variety of pillows for choosing comfort. 4) They offered a rotating selection of free movies in your cabin during the long stretches at sea. 5) Disembarking and embarking was fast and easy. 6) Water park, water slides, and zip line were great. Although expect long waits on the zip line. Read Less
Sail Date December 2017
The worst food ever offered on any Holliday we have been on, very slow service more often forgotten. Staff to client ratio not as advertised. They use every oportunity to throw hidden charges at you. 3.95 plus service charge for water in ... Read More
The worst food ever offered on any Holliday we have been on, very slow service more often forgotten. Staff to client ratio not as advertised. They use every oportunity to throw hidden charges at you. 3.95 plus service charge for water in the room somehow not included in the drinks package! Even orange juice is chargeable on an all inclusive? Watch out for the hidden service charges. Prepare to spend more time on coaches than the actual excursion activities. The actual ship is magnifice but so poorly managed it beggars belief. Comparasons between advertised and reality are miles apart. Everbody, and I mean everybody I spoke to would Never use MSC again. Constantly finding ways to rip you off. When your on board they adopt a like it or lump it attitude. If you go on a cruise with MSC don't expect all inclusive to mean all inclusive. Forget the entertainment, there isn't any, forget the excursions, only there to rip you off not to make you happy. I can't find anything possitive to say about the food or restaurant service, very little choice. No English channels on tv other than 2 repetitive news channels. Charge for films. No tea/ coffee faascilites allowed in the room. What they don't tell you is that they allow local people on at the returning ports at rediculously discounted prices which inevitably means you share an advertised 5 star cruise with ignorant, rude and obnoctious 2 star clients and these account for probably half of the passengers. In summary a beautiful ship, good clean rooms, but this company seems a lot more interested in your money than your satisfaction. Read Less
Sail Date December 2017
Chose this cruise on advice of friends as a maiden voyage and a trip of a lifetime. Tours were excellent. Ship, not so much. Austria and Italy were amazing and beautiful. Took lots of pictures of Vienna-Austria, Salzburg-Austria, ... Read More
Chose this cruise on advice of friends as a maiden voyage and a trip of a lifetime. Tours were excellent. Ship, not so much. Austria and Italy were amazing and beautiful. Took lots of pictures of Vienna-Austria, Salzburg-Austria, Mestre-Italy, and Venice-Italy. Went to several of their special Christmas Markets and had a "wine punch" in all of them!! Collected 3 mugs too...lol. We boarded the world's newest ship in Trieste-Italy.  The ship was enormous and beautiful but we were soon to be very disappointed in this ship. Right from the start it was wrong. Only one gangplank open for all of us pions. There was a separate one for the Yacht Club people! There was a guy, dressed in tux and tails and white cloves holding a “Yacht Club” sign. I can tell you what we wanted to do with that sign after awhile!! Took over an hour to board. When we finally got into the ship and got our room keys, the elevators were so jammed (most of them not working at all) that it made us 5 minutes late for our dinner sitting so they refused to let us in!!!! We had to eat at one of the TWO buffets. Our first taste of how horrible the food would be. Remember, this is 4000 passengers! The ship was not totally full. The state rooms were a disappointment. We wer on the 9th floor, mid ship. The bathroom was about 5x5. You had to put your left leg beside and back of the toilet to wipe yourself!! Sometimes the toilet did not flush and there was a back up odour!! The shower was 3x3!! There was a large, queen size pull out sofa which meant that the space between the one closet and the bed was 6 inches. The space between the two single beds was 6 inches (they were not separated when we arrived). The balcony was great!  The TV was small and you had to pay $8.00 to watch a movie!! There was no movie theatre on the ship. At sea, there was very little reception so CNN was taken off so it was down to paying for a movie, watching MSC advertising, the movie channel (played the same movie over and over and you never knew when it was going to start), or don't bother to turn it on. No music station. The food in the buffet rooms was always cold except if you got an omelet, oatmeal or soup. AND, it was ALWAYS the exact same, except if you found the carver, then you could get pork, turkey, beef or chicken. The dining room was never decorated for Christmas. The food was terrible. The first time we were there, it took almost 2 hours to complete our bread, appetizer, entree and desert!! Prices on menu for more interesting food items, $25 to $60 extra. Prices listed for beverages one night. There were never any carved and decorated vegetable or fruit displays. No ice displays. The last night, there was a plastic poinsettia on the table. We had absolutely no issue with the servers as it was not their fault at all. It was the Que in the kitchen. Unbelievable. The food did not improve until about the last 4 days. We think they must have gotten a new chef and put the other one overboard!! The food was literally something you could cook yourself. Disappointing to say the least. The "Piazza" was in the middle of the ship where all the shops, bars, buffets, pools, theatre, photos, art gallery, bowling alley with 2 lanes which you had to pay for and water closets were located. Three floors. Beautiful centre, beautiful stairs. There were shows that could be watched from all three floors. A pianist and violinist played too.The water closets were mostly not working, overflowing, water to wash your hands not working, etc., etc. They were poorly situated and each floor seemed to have it's own plan. Sometimes the men's was on one side and the women's on the the other side. Sometimes they were together. Sometimes they were between the elevator stacks. And, not very well marked. Took us a while to figure out where the signs would be.  The theatre shows were supposed to be different every night but they weren't. And, the theatre was quite small. There were three seatings and if it came on again and you wanted to see it again, you couldn't because you had already seen it!! They usually lasted about 1/2 hour and some were good and lots were Italian opera or orchestra. The last show, "Timeless" was really pretty good and so was the mime. There were only 3 stacks of elevators and, as I said, most of them didn't work for at least the first week. Really difficult to get around. You could only go to the the 16th for (there were 18) because the top floors were reserved for the yacht club!! Therefore, there was no promised 360 degree walk around and there was no access to the front of the ship for the pions. The library held about 50 books and games and it was locked most of the time. There were no extras like computer classes, cooking classes, flower arranging classes, etc. So, when crossing the ocean for 5 days, we could drink, go to one the TWO pools (small and not accessible for handicapped passengers), shop in their exclusive, very expensive shops, go to the art auctions or go to our room and read. Needless to say, I bought several works of art!! The bars also closed at weird times. Some were closed, some were open and it was up to you to figure out which ones were open and at what time!!. We had to buy booze, dinner wine, soft drink, water and beer tickets before we boarded. Mine were $265.00. Drank them all except 2 big water bottles!! According to my trip partner, Joanne, this was a good price.  This ship will now be exclusive to the Caribbean for 7 day cruises. It takes more time than that to figure out where everything is on the ship. They are hoping for European and African passengers. I don't believe they care about the American tourists and they would CERTAINLY not be pleased with the amenities on this ship or the food unless they get a great cook. Our tours, with YMT Vacations, were excellent!! Messina-Italy. Palma de Mallorca-Spain, Barcelona-Spain, Cadiz-Spain, Funchal/Madeira-Portugal, Santa Cruz de Tenerife-Spain. We did not set up excursions in Antigua or San Juan, Puerto Rico but did do a taxi around Antigua and did a bus tour of San Juan, the old and new cities. Antigua is so beautiful. Rained in San Juan for most of the tour, but, when we got to the fort, the rain had stopped. So sad to see the devastation here and the fact that most of the island still has not power. They can not get into the interior where the power grids are located. A company was given 3 million to help out with the power. All the supplies were put in the dock yard. There were only 3 employees working for this company!! Obviously, an oversight on the part of the American Government. We did spend money here and sincerely hope it will help in some small way.  And, again, we had to disembark and embark at all these locations. Again, only one ramp on and off. Even tho we were all arriving at different time, still took WAY too long to get back on board. The Yacht Club line was never long! To be fair, we never had any issue with YMT, our tour company. We never had any issue with the staff. They tried their damnedest to make us as comfortable as possible. Our cabin boy, Michael, was amazing. As was our waitress, Joannah. We had a huge problem with all the chefs. The piese de resistance was leaving the ship in Miami. Not only was the bar on the 7th floor closed, but the bar on the 6th floor refused to give me water for my extra soft drink tickets. Finally found the bar open on the 5th floor and got us 8 small bottle of water!! Our disembarkation time was 8:00. After being told many time, "only a few more minutes" Joanne and I left the ship to where the luggage was supposed to be. Well, they were trying something new. We weren't told what was new but, after waiting till 11:00, we were finally allowed to go inside and find our luggage. We think there was a union issue or something. We had our luggage outside our room at 9 p.m. the night before. YMT had collected our luggage before 1:00 a.m. Now all 4000 passengers were here, ready, waiting and very agitated. Then the rush to the waiting buses to take us to the airport. Then we had to wait at the buses while the passengers tried to collect their luggage. At 11:40, our bus finally pulled out. Our flight was 1:10 so not much time but we made it. Our bus was cut off very badly on the highway about 4 times. Excellent driver...thank God. So, here I am, taking pictures of all the snow outside. This was exactly what it was like when I arrived home after my Caribbean trip in April. My apartment is immaculate. My Hope is happy and contented. I have my suitcases all emptied and gifts spread out all over the place. Even got myself a Pandora bracelet so now my kids and family and friends know what to get me...LOL. Now to download and organize my many, many pictures. Will send some and post some on FB. Thanks for listening and reading and reading!! xoxoxo Read Less
Sail Date December 2017
We booked in August 2016 for a December 2017 sailing because, its a new ship, Italian food and crew (I'm Italian). Good ports of call. Sanitary conditions were deplorable, it was not mandatory to sanitize hands entering dinning ... Read More
We booked in August 2016 for a December 2017 sailing because, its a new ship, Italian food and crew (I'm Italian). Good ports of call. Sanitary conditions were deplorable, it was not mandatory to sanitize hands entering dinning rooms like other ships.. At the buffet passenger handling food and putting it back. Food servers not wearing gloves. After a week my wife had severer diarrhea Doctor stated "she has a food borne illness". In the hospital after two visits she received an IV to replenish body fluids, stayed in bed 7 days. A THIRD OF THE CRUISE. It was standing room only at the hospital. It cost us $328.40 for the visits. MSC made a fortune at the hospital. SMOKING ALLOWED at all the outside areas. Not able to use the pools, eat outside or just taking a walk on the deck because of the stench of cigarette smoke. (Second hand smoke is just as bad as smoking).Paid extra for a veranda never used it because of a cigar smoker from one of the other verandas. I complained to no avail. We never would have booked if we were informed smoking was allowed in all outdoor areas. They should have had a designated area for smoking not all of the outside areas. Now the food that I was looking forward to. Dinner Menu: 4 entrées choices one was vegan, if you wanted a steak or lobster it was $20.00 more. There are more dinner choices at Mac Donald's. All the shrimp meals were served with the shells on. I ordered a seafood platter the shrimp were breaded and fried with the shells on. The chicken cordon bleu was fried not baked. The fish filets were like leather overly fried. The portions were children size, if you wanted seconds you had to wait a half hour. When arriving at a port first thing we did had a good meal. I hate being so critical, I spent over twelve thousand to MSC. We should have been treated better. Read Less
Sail Date December 2017
The breakfast, lunch and dinners were the same each day at both of the buffets. The lunch buffet was the same as the dinner buffet. I couldn't wait to get off the boat in the different ports so I could enjoy some good food. The ... Read More
The breakfast, lunch and dinners were the same each day at both of the buffets. The lunch buffet was the same as the dinner buffet. I couldn't wait to get off the boat in the different ports so I could enjoy some good food. The buffet food wasn't of very good quality. The quality of the food was of the same quality as a person could find at any cafeteria. IHOP has a better selection quality. Many times it was difficult to find a table to set down to eat at the buffets. At times there were shortages of plates. There were very limited food options for vegetarians and vegans. The public rest rooms were out of order a lot of the time. Getting off and on the ship was very slow. There were usually only one or two ramps available and some very long lines of passengers waiting to get on or off. The crap of bringing the yacht club passengers to the front of long lines of people who were waiting to get on or off of the ship was very unprofessional. They treated the non-yacht club members very disrespectfully. They tried to nickel and dime the passengers to death. There was a extra cost "Package" for this and that and all kinds of the things cost extra that should be included in an all-inclusive cruise. Charging a service charge on already over-priced drinks is almost criminal. The same singers and bands played every night in the bar areas. If I pay good money for a cruise I expect a variety of entertainment. Not a good variety of daily activities each day (pretty much the same every day). The ship itself was very nice. Read Less
Sail Date December 2017
We chose this cruise because of the timing and the chance to travel on a new ship. We had booked 15 months prior and booked a Grand Suite for two couples to travel together. Initially given 13001 which was sold to us as a two bedroom ... Read More
We chose this cruise because of the timing and the chance to travel on a new ship. We had booked 15 months prior and booked a Grand Suite for two couples to travel together. Initially given 13001 which was sold to us as a two bedroom suite. By chance I was following Cruise Critic and discovered in August 2017 that 13001 was in fact a one bedroom suite (not suitable for 2 couples) After much back and forth with MSC Australia was finally given 11001 at the 90 day deadline due to the demise of an American travel agency(Legendary Journeys) The itinerary alteration meant that we were transferred by bus from Venice to Trieste no problem there. Embarkation was extremely smooth and all was good- it wasn't going to last. Other issues - on the first day they asked us to register our credit card which we did at the machine in the atrium. Two days later receive notification that due to a technical error our card needed to be re scanned. Our credit card had in fact had an authorisation made for $250.00USD to "American Airlines Paris" . We attended reception and were told that this authorisation would be removed after about 10 days and that they were sorry for the error. We were given 1gb of internet access to check our financial banks. This did not just happen to us but also to a lot of others as well. I believe that this is actually an offence to provide my credit details to a third party which has not been authorised by me. The ceiling fell in on the deck next to MSC shop smashing onto a marble table, lucky no one sitting there. The glass on the walkway shattered on both sides and the glass on the rear of the boat shattered (covers the rear lift) The staff had little or no training (7 hours I believe) The MSC watches worked but the staff had no idea how to use them. We were lucky and found an English waiter who had used them before and she trained us. We then had to show the other staff when we wanted drinks etc. With the majority of the passengers we were also very sick with a flu type illness and a shocking cough from about day 7 FOOD. Buffet self serve very average and the food was never hot. They closed the large buffet on deck 8 at night meaning that this crowded the dining rooms. Dining room staff really tried hard and service was good On arrival at Miami we were made to be out of our cabins by 7am. We were in Black group and in the theatre by 7.15am - we sat for another hour then leaving the ship to find absolute chaos in the terminal. A lot of people searching for bags that were not there. As more people came off the ship the problem got worse to the stage that police were called to try and stop a riot. Finally after 2 hours staff decided to let everyone find there own luggage as they had mixed all the colours up. The terminal staff were just shaking their heads. Entertainment = Unless you like opera nothing to see here the duos and band were extremely average. The theatre holds 922 people- the ship holds 5000 odd passengers the shows do three sittings which you must pre book your seat. Doing the maths only 2766 people can get to see the shows anyway so just under half the ship cant see them. We will NEVER EVER travel MSC again Paid a lot of money to be guinea pigs never again. Finally on the last day they asked that if you wanted a ship survey to complete a form and lodge at reception. Did that but still waiting for the survey. Wonder why?. Read Less
Sail Date December 2017
We were transfered by bus by MSC. from Venice to Trieste where the ship was awaiting us . Embarkation was surprisingly smooth and very well organised.Got on board around noon We then went to our lunch where I had the nicest and ... Read More
We were transfered by bus by MSC. from Venice to Trieste where the ship was awaiting us . Embarkation was surprisingly smooth and very well organised.Got on board around noon We then went to our lunch where I had the nicest and hot vegetable soup ever ... this led me to believe that the rest would be as good ....but alas it wasn't to be . This is a stunning and beautiful ship but its fonctionability is questionable to say the least. The cruise ship very noisy.Nothing to muffle the sounds. food is almost always cold or lukewarm at the cafeteria as well as at the restaurant no decent toasters aboard!!!! hidden and not easily acccessible . hospital care very good thanks to nurse Daniella in particular and very well equiped to face most emergencies. A.C. system is not balanced : cold spots and warm spots: resulting in getting most passengers sick . Most people were caughing .thus rendering hospital crowded at 9 a.m. more than 2 hours late on scheduled disembarkation nice modern furniture but very unconfortable . ship very stable . for the preceeding reasons and some that I did not mentione , we would never use MSC again. thank you Read Less
Sail Date December 2017
At the dinner the food look and taste like I was in Jail ,not in a cruise ship!! The was not ready that ok but I travel a lot with msc i am a BLACK MEMBER witch mean that I took msc very often ,but this time is really the last time ,if ... Read More
At the dinner the food look and taste like I was in Jail ,not in a cruise ship!! The was not ready that ok but I travel a lot with msc i am a BLACK MEMBER witch mean that I took msc very often ,but this time is really the last time ,if you go on a cruise for the food forget this one . This is the first cruise that I saw so many people sick like this . The buffet food was cold and not much variety ethnic corner had tacos every day WoW Never change every day tacos , It seem to me that take more time to put the good things in the buffet never have to wait for pizza hamburger tacos but if they have shrimps or smoke salmon they make you wait to discourage you ,than you take a hamburger tacos or pizza. Worst food cruise I’d never had !!!!! Read Less
Sail Date December 2017
It was a maiden voyage. However, everything was terrible. They don’t care about Americans. TV for 21 days every language but English. Closet door fell off twice. Evevators always not working. Shows were repeats and they wouldn’t let ... Read More
It was a maiden voyage. However, everything was terrible. They don’t care about Americans. TV for 21 days every language but English. Closet door fell off twice. Evevators always not working. Shows were repeats and they wouldn’t let you see it twice. No activities to do. Food was TERRIBLE both in dining room and buffet. Buffet was closed most of the time and the and the water or juice machine was always broken. To much Opera shows. Everyone was complaining about nothing to do. I line at the reception desk was people with complaints. Also, on the dinner menu in the dining room they charge if you want lobster or special items. I’m not talking about the specialty restaurants. I came off losing weight. Also, everyone was sick on the ship with colds. AC didn’t always work and lots of the bathrooms were out of order. WORST CRUISE Gym had no scale to weight yourself. Also, HOT TUB by the pools - should be called cold tubs. It was like ice water. Read Less
Sail Date November 2017
The food in both the buffet and the dining rooms was marginal. The entertainment especially the guest entertainers were terrible with the exception of Guillermo Guido. The disembarkation in Buenos Aires was a disaster. People were pushing ... Read More
The food in both the buffet and the dining rooms was marginal. The entertainment especially the guest entertainers were terrible with the exception of Guillermo Guido. The disembarkation in Buenos Aires was a disaster. People were pushing others out of the way, ramming others with their suitcases and cart . No direction from management. It took four hours to get off ship. The excursions with the exception of Funchal were poorly organized. The tour guides were weak in English and knowledge of their jobs. For Rio it took two hours to get from the ship to bus. So well recommended and such a disapointment. Very poorly organized . It was kind of like working with a company that is going bankrupt. This was a 22 day cruise From Venice to Buenos AIres. Of 5 cruises this is the worst, I will not use MSC again.I sent an extensive critque to MSC. Hopefully I will receive some kind of response. There appeared to be a bad relationship between service crew and management level personnel on ship. Not a happy service crew. One very bright spot was the clinic. Serbian Dr. Jelena Putnik took very good care of my unexpected lung infection in three visits. She was knowledgable and patient friendly. She was a real gem. Clinic was very well organized. Read Less
Sail Date November 2017
I made this cruise with MSC and never had such a bad experience. I reported my complaints at MSC and the even refused a compensation!!!!!! The transfer was a mess, the embarkation was very bad. I booked an Aurea Suite(!) no window to ... Read More
I made this cruise with MSC and never had such a bad experience. I reported my complaints at MSC and the even refused a compensation!!!!!! The transfer was a mess, the embarkation was very bad. I booked an Aurea Suite(!) no window to open nor a balcony. I asked for a swap but was told off by the receptionist. In the bars (from an Italian ship) there was no Martini available nor Aperol. Sometimes there was no Prosecco at stock. The restaurant was understaffed, waiter did not have enough time to take the order, tablecloth was dirty, glasses unpolished. The food was bad, the meat was not tender we were not able to consume the rack of lamb, the duck breast or the veal. It could not be chewed! The touring office told me off while taking my ticket, I did not know about the voucher that I was obliged to take the English coach. Very unkind staff....... Eating from the buffet was the alternative but there was no variation, each day the same and sometimes there was no food at all at the opening hours. The entertaiment was very poor, at all pool activities always the same tape with music. There were 8 entertainers for 20 participators. The rest from the guests was complaining because it was to loud. MSC did not understand my complaint but: never again!!!! Read Less
Sail Date March 2017
First dinner night was stunned to find that you had to pay for water and tea or coffee. It is impossible to get a place around the pools. People were getting up at 04:30 to put their stuff on chairs. Continuous selling on board of drink ... Read More
First dinner night was stunned to find that you had to pay for water and tea or coffee. It is impossible to get a place around the pools. People were getting up at 04:30 to put their stuff on chairs. Continuous selling on board of drink packages etc. Unable to cancel an excursion without going to ships doctor (we were told that it would cost 70 to 80 Euros) this when we were not feeling well. tour costs 110 Euros for both of us thus we would have to spend 150 Euros to recoup 110 Euros. Dining was about a 3 out of 10. with 2 meals totally unedible. 4300 passengers just not confortable, The dining at the buffet on the 14 floor was always a pushy disaster. Saw an Italian man finger every piece of bread in the row when there were tongs for picking bread up with right there. We were absolutely stunned by how pushy some of the Europeans were (Italian mainly but others too). WILL WE EVER TAKE AN MSC CRUISE AGAIN -NO-NO-NO- P.S. They now have a ship with 5700 passengers. Read Less
Sail Date March 2017
Out of 21 days on the cruise I had to stay in my room for 18 days because of an injury, After 10 letters, different calls to main office, they were willing to give me a discount of 20% on a next cruise. They said that I refused at first ... Read More
Out of 21 days on the cruise I had to stay in my room for 18 days because of an injury, After 10 letters, different calls to main office, they were willing to give me a discount of 20% on a next cruise. They said that I refused at first to see a Dr. When you fall in front of everybody, the first thing you say is I am ok and do not touch me, I did not even know my name after the fall, so even if after 1 hour I decided to go and see the Dr. It was to late for them. So If I go back and see someone get injured, will tell them, see the Dr and decide afterward. It did cost me $400 in Dr's fee on that ship. Do not know if that is worth it Will be sailing on Jan 8th with Celebrity Being Elite on that ship I know their ships and safety measures. On the Divina, the Cafeteria is really dangerous, I was told that 1 person falls every trip Half of the staff did not speak English Embarkation in Barcelona took 4 hours, nobody knew what to do and we could not hear them Italian ship but their pasta was the worst To go for dining you had to take 2 different elevators, located in a space not easy to find Waiters at the dining were beginners and only one out of 10 understood some English, so we often did get surprises in our choosing. At least they were nice enough to go back if you did not like what you had. Read Less
Sail Date November 2016
The cabin,waiters and bar staff are excellent...............they do their utmost to make you happy.However after experiencing the food in both the formal and buffet restaurants with unappealing food and complaining to both reception and ... Read More
The cabin,waiters and bar staff are excellent...............they do their utmost to make you happy.However after experiencing the food in both the formal and buffet restaurants with unappealing food and complaining to both reception and officers of the ship not one of the management acknolowged or responded to our complaints..........in other words your complaints fall on deaf ears.!!!!!!! Also when we arrived at Genoa airport speaking to other passengers found out that 4 weeks after we had booked direct with MSC they had purchased better grade cabins at 50% lower rates than ourselves direct with MSC.As a Silver Voyagers Club Member I find this dis-respectful and very annoying. Will have to re-think any future cruises with MSC as food on MSC Preziosa was very good. Next cruise in February is with NCL in South America so it will be interesting to compare. MSC are a difficult firm to deal with and once you have booked it is very difficult to make changes Read Less
Sail Date November 2016
I was on a 17 day transatlantic and as an avid cruiser, this was by far, the worst experience of my life...the first and last on MSC. MSC, take a page from your top two competitors...you have a long way to go. The Pros: gorgeous ship, ... Read More
I was on a 17 day transatlantic and as an avid cruiser, this was by far, the worst experience of my life...the first and last on MSC. MSC, take a page from your top two competitors...you have a long way to go. The Pros: gorgeous ship, interior nicely decorated, lots of places to hid and bars. Food was better than good. A handful of staff were nice - meat carver, cigar lounge bar attendants, room steward, etc. The Cons: The employees on board the ship are the same ones to check you in thus creating a nightmare during embarkation. The list is so long that I am only going to point out a few. Shows were awful, IMO. Management extremely rude especially guest services who made you feel like you were worse than the floor they walked on. Two officers at the front desk - the supposed immigration officer and the other one with the goatee - are the two worst I had experience with. Lying and making false claims to me as well as not taking responsibility for their lies is the expected norm (wish I could post their pictures here so future cruisers will be aware). The supposed last white party was a joke. Singers started, then 30 minutes later, they left with no information only to return two hours later. Another experience, I ordered a drink from a server and she told me that it is on the other side and for me to go get it myself. I ordered an "orange drink in a can" with a glass of ice from another server, she bought me a cup of orange juice and a glass of ice. So I said I ordered a can of orange drink not orange juice and she got angry with me for asking the question. Bathroom in cabin smelled like urine was leaking...after repeated request, problem not resolved so smelled like I was in an outhouse throughout those 17 days. My experience was so bad that I was packed and ready to leave right after St. Thomas and when we ported in San Juan but I wasn't going to let them run me off. Instead, I didn't spend one dime. This was my first experience and certainly my last. For those who have had a great experience, you are one of the lucky few. I know on this particular cruise, the list of dissatisfied customers is one long list. Read Less
Sail Date October 2015
We just returned from an 18 day transatlantic cruise on the msc divina and it was the cruise from hell!!! We are experienced cruisers and this was, by a mile, the worst company we have ever sailed with. Although we could write a book about ... Read More
We just returned from an 18 day transatlantic cruise on the msc divina and it was the cruise from hell!!! We are experienced cruisers and this was, by a mile, the worst company we have ever sailed with. Although we could write a book about our experience, we will give just a few instances of what we put up with. The many people we spoke with aboard ship agreed that msc is not a cruise line they would use again. First, and most important, the lack of sanitation standards in areas where food is available was frightening. This ship is ripe for a norovirus! We witnessed very few people attempt to use the hand sanitizers before entering a restaurant or the buffet. There was one hand sanitizer available at each door to the buffet but 90% of the time they were either empty or broken. We witnessed people reaching into the buffet and picking up food by their hands. We witnessed people using the tongs to pick up the food and then laying the tongs back onto the food. We witnessed officers reach into the covered pasty stand at the café italia and take pastries using their hands rather than the tongs available. Second, msc stands for mediterranean shipping company and from the first to the last day we were treated as cargo by the staff. In particular, the employees of guest services are extremely rude and unprofessional, and would rather not be bothered by the passengers. For example, we witnessed a passenger discussing an issue with a front desk staff person. He was treated rudely and was not offered any assistance. The front desk person then turned to his peers and began loudly, laughingly and expressively mocking the guest. Each time we talked with a staff member at guest services we were made to feel as though we were imposing upon them. For example, the most serious issue we brought to their attention was the noxious smell of very strong fumes from the use of deck cleaning solvents and painting being done on the ship the last 9 days of the cruise, particularly in our hallway on deck 9 and in our room. We reported the issue on the second of the 9 days and were informed that no painting was being done. We returned to guest services the following day to report that we saw where painting was being done and solvents were being used only to be told that the chemicals were non-hazardous. In speaking with a number of guests and crew, all responded that they were bothered by the fumes as well. By the final day of the cruise we found it impossible to find an area within the ship where we could not smell the fumes. Third, the staff did nothing to manage the disembarkation process at ports, which resulted in people shoving, pushing, crowding, and coming from all directions to use the two gangplanks, which were simultaneously used for embarkation. It was extremely stressful and unnecessary chaos! Read Less
Sail Date October 2015
The MSC Diving is an absolutely beautiful ship and all of the ports of call were wonderful - if only things on the ship were as good. Cons: 1. The food in the buffet - deck 16. The catering is for the European clientele and not for ... Read More
The MSC Diving is an absolutely beautiful ship and all of the ports of call were wonderful - if only things on the ship were as good. Cons: 1. The food in the buffet - deck 16. The catering is for the European clientele and not for Canadians, British and American. Food is heavy and sits in pools of oil. Very difficult to find food to eat. Also noted that the food handlers did not use gloves. Passengers were not encouraged to use Purell. The buffet area was congested during the lunch - 4:00 pm hours - people were actually fighting over food, no seats available. The coffee is pathetic as is the iced tea. 2. Communication to passengers on the ship: Almost non existent except for emergency announcements that did come through to the cabin. If the cruise director was speaking, you had to open your door to hear what was being said. Not much communication from the Bridge - no information re " we are approaching the port of ....and passengers will disembark on deck .... For disembarkation we simply had to guess what deck to go to or just follow those walking down the stairs also looking for the exit. 3.Stateroom - well the bathroom was the best part. The rest - well - needs updating. The couch, carpet and bed have seen better days. The bed linen/pillows need to be replaced. The sheets are thread bare and not clean. The duvet cover smelled like it had not been changed from the last passengers. 4. Staff at the guest services - often rude and non accommodating. Stateroom attendant: Not very effective - never knew when he was going to show up - didn't always tidy up the room very well - was rude to me at the end of the cruise and we did not give him a personal tip. 5 .Michael the Shopping Consultant - really? Does everyone really have to line up to get a letter from him for the shops - particularly in Barbados - we had been five days crossing the Atlantic and people were anxious to get off the ship. We were all backed up at the exit due to people getting letters from Michael signed so they could shop in stores that apparently would give you a discount with his signature. Must be a better way of doing this. Pros: 1. Ports of Call: Barcelona, Malaga, Funchal, Barbados, St. Martin, Martinique, St, Thomas & San Juan - all exceptional choices - wonderful experiences at each port of call. 2. The ability to self assist at the end of the cruise - easy and seamless. 3. Lounge Staff - especially those who are working on the ship and are far from home - we met two lovely young people on Deck 5 - they were friendly and most accommodating to our needs and also loved to chat with us. 4. Safety - passengers did the mandatory training on embarkation and also the staff did their safety training on a regular basis. Very impressive. The coast guard also did inspection of the ship - also impressive. We felt very safe and knew what to do and where to go in an emergency situation - fortunately did not need to do so. All went well. Just as a comment, I know cruise lines have their own excursions for the various ports - but having some information on what is available locally would also be of great assistance. You do not get this information until you are off the ship and meet with the local tourist folks or individual vendors. It would have been helpful to have a map and some information so informed decisions could be made prior to arriving at Port. Definitely this cruise line, as are others, are in the money making business, but it certainly would enhance the customer service level. We have used other cruise lines and will definitely not use MSC again. Read Less
Sail Date October 2015
MSC Divina is a beauty queen by itself, but GUEST SERVICE, does not seem to be in their vocabulary, so if this part is important for you, before you book on MSC look at what you might get on other cruise lines. I got badly injured on ... Read More
MSC Divina is a beauty queen by itself, but GUEST SERVICE, does not seem to be in their vocabulary, so if this part is important for you, before you book on MSC look at what you might get on other cruise lines. I got badly injured on one of their ship, I was 10% responsible and they were 90%. I had no help in any way and had to pay the Dr on board the ship and not enjoy the cruise like I should have. I have written 10 times, call them 8 times, stayed on the line for more than 45 minutes and every time the line goes dead, If you get to talk to someone, they will transfer you to someone else and again you go in circles. In more than 40 cruises with more than 10 different cruising company, this is the worst one up to a point, where I made a 140 suggestions to improve. Out of My 18 days cruise, 14 where done in my cabin because of the injury I sustained because of them. No Excuse and I had to pay for the bill. Since we were doing the crossing from Europe to US, we were 8 DAYS NO INTERNET AND NO TV this ship is gorgeous, and at least there were 2 people (staff that made a difference, otherwise, I would have left and gone back home* loosing some hollidays is not what I was expecting. Embarkation 6 hours Passport check in Porto Rico, some passagers did not get out of the ship before 4;00 pm and we were leaving at 4;30 pm Dining, slow, cold, and our assistant waiter ONLY Spoke Spanish, I had cold snails in garlic butter, you could spread the butter on your bread Entertainment same people on the show during 10 days out 18 Service, 640 passagers only spoke French, 1 or 2 of the staff spoke French I wrote a review with 140 suggestions Good part, our cabin was spacious Read Less
Sail Date October 2015
We have done some 26 cruises and not all were great but most were but nothing could be worse than an MSC cruise. I would never ever cruise with MSC unless it was free. To start with we left Venice on a cruise to Miami and virtually none ... Read More
We have done some 26 cruises and not all were great but most were but nothing could be worse than an MSC cruise. I would never ever cruise with MSC unless it was free. To start with we left Venice on a cruise to Miami and virtually none of the crew could speak English, there was no service at any of the pools for the first seven days. The food was the most boring and tasteless. We went to the dining room for 8.30pm and would not get in until 9.30pm a lot of the nights. My partner ordered a chicken dinner, it came out late and it was cold and all she got was a small piece of rubbery chicken and a few chips and there were no vegetables or salad, I went and grabbed the Maitre dey and all he was lost for words after mine. The buffet meals were terrible also. We had a suite which was fantastic. There was no one to complain to about anything as they just didn't care and didn't speak much English.. The ship was nice but there was nothing else on the outside decks but two pools and a couple of spa pools, no mini golf. Every time the cruise director made an announcement it was repeated in 8 languages, it was a novelty the first day but it got on every ones nerves pretty quick. For 25 days there was no entertainment on the deck at all, but when we arrived in Miami there was fireworks and entertainment for the next three nights because there were a couple of hundred travel agents sailing for the 3 nights. The food never improved but the service was a little better. If you are thinking about the MSC Divina think again and go on one of the other cruise lines. The best thing the ship had was the drinks package $28.00 a day. Read Less
Sail Date October 2013
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