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45 MSC Cruises Transatlantic Cruise Reviews

I don't normally post reviews but in the case of MSC I found other people's opinions useful so thought I'd add my brief thoughts on MSC Fantasia. We booked mainly because of an attractive itinerary that included a land ... Read More
I don't normally post reviews but in the case of MSC I found other people's opinions useful so thought I'd add my brief thoughts on MSC Fantasia. We booked mainly because of an attractive itinerary that included a land tour to Machu Picchu with a price that was too good to miss. We joined at Barcelona with the itinerary including Malaga, Madeira, Tenerife, San Salvador de Bahia, Ilehus, Ilha Grande and Rio de Janeiro in Brazil. Many of the reviews on this site for any MSC ship were alarming so I was worried the cruise might be a disaster. First impressions weren't good with a very slow embarkation prolonged by the fact that shore staff were more intested in chatting than giving me a boarding number. On the plus side our inside, Bella, cabin was bigger than we expected with ample storage space. The buffet was enormous (about 1/3 deck) but very badly designed and organised making it time consuming to put together a meal. Drinks stations offered tea and basic coffee only - no free soft drinks - and were often out of either hot water, toffee, tea bags, sugar or cups. We adapted to it after a few days though. We found it better to take breakfast in the dining room. At least tea and coffee was erred at the table - usually after a long wait - and you could more easily construct a meal from a breakfast buffet. Dinner was a variable affair. early sitting as 7.30 which is relatively late. Late sitting was 9.30 which would be odd for American guests. I've never seen so many meals half eaten although some were excellent and the service at our table was also consistently good with waiters happy to find alternatives if diners were dissatisfied. For those on drink packages they were generous in topping up glasses. For those, like us, on pay as you go, drinks are modestly priced but there are no free options. You pay for mineral water. Fortunately our fellow table guests were great company which made the whole cruise a very sociable affair. I enjoyed the evening entertainment although there was an element of repetition and a hint of amateurishness. They tried hard and some of the local flavour of operating singers and Brazilian salsa in bars and the atrium were good. Managed to find sunbathing spots on the days the weather as good but be prepared that the rule is that you can reserve a lounger with a towel or a book and then disappear for the day! Just embrace it. Staff don't clear away possessions like other cruise lines. Shore excursions were another matter. It was as if they were doing it for the first time. It was chaos. My tip is that if they say you should gather at 8am be there at 7.30 and be Cole to the front. It might help but be ready to get seriously annoyed. The only unacceptable things I saw were the lack of attention to hand hygiene. They don't care if you sanitise your hands before meals. Also some of the deck maintenance included scraping paint which was then left on the deck overnight with quantities of the plasticised paint being blown overboard. Probably illegal. Finally there was a tender boat at Ilha Grande spilling fuel into the sea. They didn't seem too bothered. Overall I'd say there are good things about MSC. price, room size, reasonable costs onboard and on shore excursions. The ships are reasonably comfortable. On the downside, food and buffet are below par. There's no deck or theatre cinema, in room TVs are from the Ark and there's very little English language programming. We had a few English language channels as we left Europe but when the TV signals ended they dint seem bothered with running English movie channels. A lot of the bad things would be easy to fix but it looks like there's an absence of any proper management of the hotel side. In a nutshell, if you're looking for a cruise and need your experience to be just so, I don't think it's a good choice. If you're mainly travelling and are more interested in the itinerary and used to adapting it might be a good and cost effective choice. I've already booked MSC again next year for that reason. It's really not as bad as a lot of the hysterical reviews suggest. Read Less
Sail Date November 2019
the destination in combination with the price. Our travel agent organised connecting flightswith KLM so everything looks good. The ship is very nice, the crew friendly and the food is good The main problem is: TOO MANY PEOPLE it cost ... Read More
the destination in combination with the price. Our travel agent organised connecting flightswith KLM so everything looks good. The ship is very nice, the crew friendly and the food is good The main problem is: TOO MANY PEOPLE it cost appr. 3 hours for embarkation waiting and stand in a line. Waiting and stand in a line for almost everything as: breakfast, shore excursionslunch in the cafetaria, collecting passports. No berths available on deck etc. etc. Entertainment, except some athletic artists who gives good shows, was the entertainment very poor, 2 singers and a lady singer 1 night a performance, next night same with different costumes 3 night same and more nights the same. Do we plan a next cruise with MSC Fantasia or her sister ships: NO if a next cruise ? yes with a smaller ship Appr. 4000 people on board is to many, we had a cabin with a balcony and that was a mustto have some moments of rest Read Less
Sail Date November 2019
This was my first and probably last MSC cruise. It's a pity because the ship itself has some good points and the ports of call were fantastic. We picked the ship up in Southampton along with what it turns out a lot of new crew ... Read More
This was my first and probably last MSC cruise. It's a pity because the ship itself has some good points and the ports of call were fantastic. We picked the ship up in Southampton along with what it turns out a lot of new crew who took a couple of days to come to terms with things. Staff were very polite and willing to assist if possible. We had a balcony cabin which was kept spotless by our cabin steward. However there is a lot of wasted space where extra drawers etc could be added. The wardrobe was worse than useless and the siting of the safe was ridiculous. Entertainment was very hit and miss and seems to be about 10 years behind other cruise lines. I will however say that having the Cirque du Soleil onboard is a masterstroke. Food - the biggest negative for me was abysmal some of my salads were hotter than most of the hot food they served up at both lunch and dinner. The meat was just about as tough as you could get. Choice of food was very very poor but they did make great pizzas. This was the first cruise that I have been on that I have actually lost weight on. I can see a new joke coming on to replace the old cargo joke. Embarkation was ok but we dropped lucky, other people had a nightmare. Disembarkation both at ports of call and final day was totally disorganised. We waited for over three hours to get through the US border control - others waited much longer. There seemed to be no control measures in place. At one of the ports of call we waited a while to allow the usual I want to get off first queuers off but still ended up in a queue. Excursions were very overpriced. How this ship has not had multiple cases of Norovirus is incredible. The ship has sinks to wash hands and sanitizer stations, however there is no policing of this and people just walk past them. So it's a big NO from me. Read Less
Sail Date September 2019
Selected this cruise to celebrate our 30th wedding anniversary so special occasion = the Yacht Club experience. I'm so glad I chose the YC as the rest of the ship was just way too big for me. One of the reasons I paid so much for ... Read More
Selected this cruise to celebrate our 30th wedding anniversary so special occasion = the Yacht Club experience. I'm so glad I chose the YC as the rest of the ship was just way too big for me. One of the reasons I paid so much for YC was priority embarkation and disembarkation. Unfortunately there was no priority embarkation at Kiel, despite what I'd been told beforehand and it really was organised chaos. Worst part was disembarkation at NY Manhattan terminal when YC staff were told to bring a group of us near the front of the line and then leave us. Getting verbally abused by other -albeit frustrated - passengers as we tried to get off was bad enough; I couldn't believe it when they started to physically push us out of the way and security just ignored it. I still had the bruises on the flight home !! YC was a lovely sanctuary because the ship is HUGE....always something going on. Lots of bars, places to eat and lots to do - night and day. I was disappointed by the food in the YC restaurant with overcooked meats, dishes missing items, etc. Best meal I had was in Butchers Cut - well worth the extra as the steak was delicious. Make sure you go hungry as there's lots included in the price. Service in YC was incredible; the staff there were amazing. Thought it was a bit hit & miss in the rest of the ship though. Despite it being a TA crossing, we had ample port visits either side. Iceland was amazing and somewhere I'm looking forward to visiting again. Sailing into NYC was pretty cool too and coming back to the ship after a day and night out was great because you really couldn't miss the MSC Meraviglia once you got close to the Manhattan waterline. We didn't go to the shows - the only one we booked (Cirque du Soleil) was cancelled quite a few times, we were told it was due to the rough sailing so that's understandable I guess. Would I sail on her again? Probably not - she's lovely and clean but just too big for me. Read Less
Sail Date September 2019
We booked Aurea Suite und as Black Member in the Voyager Club we expected high comfort and attentive service. We wanted to enjoy the five-day-transatlantik and the lovely islands of south carribean as Barbados, Antigua, St. Kitts Tortuga ... Read More
We booked Aurea Suite und as Black Member in the Voyager Club we expected high comfort and attentive service. We wanted to enjoy the five-day-transatlantik and the lovely islands of south carribean as Barbados, Antigua, St. Kitts Tortuga and so on. But the five sea-days are pure horror. All sunbeds were reserved by towels at 7 a.m. so that a lot of people get no one the whole day. Out of sheer need, they bought a ticket for the private sundeck reserved for Aurea guests. And so this sun-deck likewise was crowded with reserved sundbeds, so that the Aurea-guest didn't find a free one. Same in the Spa, where are not more than ten relaxation beds for all users! It's fact, that there is to less public space on this big ships for all passangers. As Black-Member and Aurea-Guest we had priority embarkation - but we had to stand in the crowd in Genua. The cabin was really fine and clean, because of the tips for the roommate. Therefor the waiters in the buffet-rerstaurants have been very inattentive, so that we get our drinks after our lunch or diner. Neither to the welcome-back nor to the black party, the captain was seen. A huge appreciation for longtime frequent drivers. As a special gift for the Black-Members we get a Pencil! Especially strange is that the Black members are awarded the same pin as deserved crew members !? The Dining, especially the diner, ('impressed by a star-cook') was partially real poor. My wife cuoldn't eat this, so we take Diner in the Eataly. 'We are the Masters of the sea' is the advertising entitlement of the cruise lin. We don't think so! Read Less
Sail Date November 2018
We saw a cruise that included a return flight for an acceptable price. We wanted to visit family in Europe and celebrate an anniversary. (that was a complete misnomer!) We were cordially received by the staff on-board, but it is ... Read More
We saw a cruise that included a return flight for an acceptable price. We wanted to visit family in Europe and celebrate an anniversary. (that was a complete misnomer!) We were cordially received by the staff on-board, but it is overwhelming to be accosted with hard sell on drinks vouchers etc. The cabins were not yet ready, but our cabin steward was a real delight Luciano from Madagascar. He served us really well, clean room,clean linen, always a friendly greeting. Did not leave a tip , no euros available and the exchange rate prohibitave. It would have been so much easier if the cruise payments and prices were in euros and not dollars. An european ship with a european destination should have been. We ate at the cafe del mare a few times, but it was permanently dirty and full. The tables had stains people behaved so badly, and the coffee was not good.The staff were running around trying to cope but sadly were not able. The mealtimes down in il galleone were better. The quality of the food was actually dismal . The head chef should be relieved of his position-- there was no seasoning in the dishes.If we had been presented with the descriptions in the printed menu , we would have been in foody heaven!!! Our waiter Darmawan was struggling with the kitchen and we waited for 2hours before the meal finished. No opportunity to go to an early show. Adrienne our maitre d was really helpful. At breakfast we had a most wonderful waiter, Mark from Philippines. He was jacked up, kept his eyes everywhere, noticed when there was a lack, jumped in and rectified. Served the meals, poured the coffee and all with a smile and a song. The baristas in la baroque were so friendly. The ship's chairs were not comfortable, interior designers must sit and read in a chair before designing and purchasing. The ship ran out of wine, every thing we ordered they did not have, even to get a glass was a problem. And as far as the cocktails, they were mediocre. Onboard arts and crafts was very good with Bob and Irene. The other was disorganised and infantile. The destinations were lovely, but the long long queues to disembark and then back on board, disorganised and chaotic. Why bus numbers were not individually called, when the deck cleared, the next number- instead there was pushing and shoving, people who were ill, coughing and splattering down the stairwell, others worried they would not get off, just as though they hadn't eaten in years. There were obvious maintenance issues,which were being cared for as what seemed possible. Except the light above our dinner table. Never replaced! Believe it or not, I loved the cruise. I did not want to get off. Really not happy at not having a dinner time option. Felt like a second class citizen. Read Less
Sail Date April 2018
The ship itself is lovely ,the passengers mostly french and italian where very noisy and had no idea of a queue, i think for some not all is ,,, just get in front. The food in the restaurants is not bad at all,shame they charge for ... Read More
The ship itself is lovely ,the passengers mostly french and italian where very noisy and had no idea of a queue, i think for some not all is ,,, just get in front. The food in the restaurants is not bad at all,shame they charge for water, the the breakfasts in the buffet is pretty dismal,cold eggs, cold beans, very monotonous, and they seem to close the buffet around 4/5 clock only pizzas thats great if you like lots of dough. We where in a balcony cabin 10 deck and that was about the same as any cruise ship we have been on, only thing was cabin steward was not very obliging, ask for more hangers,his reply ok will be right back, never saw him again, took some mugs down to cabin so we could have a cup of tea in the morning ( took our own kettle) and put them in a draw ,so steward would not take them away. Later found that mugs where missing, which only means he had gone and looked in our draw why would you do that, had no intensions of stealing them, then on last day was dismayed to find we had been charged for drinks we didnt have from the fridge, but we sorted that out at reception. Reception where very good at their jobs ,nothing seemed to bother them always smiling and happy to help. At most ports we had note shoved under door to say the cost of transport was 10 euros or 17 eros when most of the time you could pick up a free shuttle. We thought the shows where very good for international passengers and seemed to folfill the brief except for some very rude passengers who seem to think its ok to have there phones on and snapping away, one even texed all the way through the show ,,why bother coming ????? All in all, would go again on MSC but only from Southampton,, as most passengers seemed to use the ship as a ferry Read Less
Sail Date April 2018
This sailing was a repositioning from South America to the Mediterranean. Embarkation in BA was well organised taking only one and half hours from arrival at the cruise terminal to reach our cabin. One case was already there and the other ... Read More
This sailing was a repositioning from South America to the Mediterranean. Embarkation in BA was well organised taking only one and half hours from arrival at the cruise terminal to reach our cabin. One case was already there and the other arrived a couple of hours later. Neither was damaged. Correct protocols were followed for the emergency drill and the exercise was more professional than experienced on our previous MSC cruise. The ship was stunning; impressive in the quality of fittings, use of colour, design and ongoing meticulous maintenance. This was a transatlantic crossing but sailing was a pleasure with little sea movement. We were, perhaps, fortunate not to experience severe weather conditions. Our cabin was well presented, roomy with adequate storage facilities. It was cleaned daily and towels replaced following each use. Pool towels (one per passenger) were available in the cabin. Staff throughout the ship were friendly, smiling and willing to interact and be involved. Bar staff made the effort to remember faces and even orders from day to day. Reception staff were particularly genuine in their assistance even when under heavy guest pressure. Dining rooms (2 on the Poesia) were attractively presented with many smaller rather than larger passenger groupings. Staff were all smartly dressed with name badges and dinner menus were offered in correct languages. Restaurant management did make the effort to seat the same language groups together other than for the lunch and breakfast sittings in Le Fontein; those meals were offered both plated and buffet but the room was consistently crowded and noisy. Our preference was to use the top deck cafeteria. We did not use the speciality sushi restaurant. Due to the large Argentinian passenger component, both dinner sittings were later than normal. Dinner food quality deteriorated through the duration of the cruise. Compliments abounded as we sailed in South American waters but as the transatlantic segment started, it was almost like a change in chef. Food was dry, some undercooked and generally tasteless and bland. Vegetables were consistently overcooked and the selection of desserts pathetic. Our waiter confided that preparation was aimed at the Argentinians who were recognised as not wishing upmarket dishes so the balance of passengers had to endure downgraded meals. At times, the buffet/cafeteria dishes were an improvement on the MDR but were not consistent in terms of heat and succulence. Breakfasts were disappointing offering little variation in the selection and presentation. Selection of wines from pre purchased drinks packages seemed to present a problem with differing views as to which selection was available under which package; our waiter needed to refer us to a much folded grubby piece of paper from her pocket to validate selection - not particularly professional. The availability of wines (and other premium drinks) disappeared through the cruise as MSC were clearly not restocking. Entertainment was boring and conducted mainly in Spanish. Theatre shows varied in quality and, again, dialogue tended to be Spanish. Much of the music in bars was latino themed as were dance lessons and practice. Excursion enhancement talks were provided before each port but the presenter/guide was readily distracted by her personal interest areas and could have added greater practical value, particularly for independent travellers not using ship excursions. Her ability to respond to questions was not good. The organisation of ship excursions left much to be desired with the excursion staff struggling to get the large number of noisy clamouring passengers segregated into correct groupings and off the ship. There were frequent mix ups between designated excursions and passengers generally disembarking. Although an international cruise, by far the majority of passengers were Spanish Argentinians and little effort was made by the Cruise Director (an Argentinian) and the entertainment team to address other language groups. Indeed we found the preponderance of Spanish somewhat overwhelming which would deter us from considering other repositioning cruises. Read Less
Sail Date April 2018
The reason for this cruise was because the first cruise we did on the MSC Sinfonia from Venice to Durban was excellent. We thought it will be similar on a longer cruise like the Poesia and booked it already on the Sinfonia. We have not ... Read More
The reason for this cruise was because the first cruise we did on the MSC Sinfonia from Venice to Durban was excellent. We thought it will be similar on a longer cruise like the Poesia and booked it already on the Sinfonia. We have not visited the countries as per the proposed iternary, hence the reason to select this ship and route. We were very disappointed that the amount of English speaking guests were so few, we expected a English cruise but was bombarded with Spanish people Spanish presentations, Spanish excursions, Spanish shows, and we as English speaking persons really were not looked after or allowed to engage in activities due to the language barrier. The food was good as expected. The waiters during lunch was so slow everyday that it was uncomfortable and the never brought correct food as ordered. The dining in the evening was way too late for normal people , and we had first seating, resulting in being unable to attend any shows, since it started too late. Read Less
Sail Date April 2018
i was a single traveler so cabin was ok,but would be a bit crampt for 2 but if u were to have a twin bed set up it would work better for u. i paid 600 pounds for 18 nights cuba to genoa excluding flights sthe service and food was ok but a ... Read More
i was a single traveler so cabin was ok,but would be a bit crampt for 2 but if u were to have a twin bed set up it would work better for u. i paid 600 pounds for 18 nights cuba to genoa excluding flights sthe service and food was ok but a bit like school dinners but again £600 no complaints. i would recomend the drinks package 288 good value ingludes cacktails all alcahol cofe exsetra.+ ice cream if there are 2 0f u just get 1package as the staff dident cair how many drinks were on each card and when i spoke to reception they said it dident matter so its up to u, but buy the package b4 u go its a bit cheeper. be prapered for loud music on deck though, a shock for me ,only used to Cunard.lol. if you pay full price u may not be so happy though ???? Read Less
Sail Date March 2018
We joined friends on our first cruise experience. We didn't know what to expect but were given the 'heads-up' by our friends on what other cruise lines offer and how they operate. MSC disappointed in the customer service ... Read More
We joined friends on our first cruise experience. We didn't know what to expect but were given the 'heads-up' by our friends on what other cruise lines offer and how they operate. MSC disappointed in the customer service department on this cruise. There seemed to be a lack of employee training as we encountered conflicting answers to our questions. We did not receive our drink vouchers for our Fantastica Experience until we persistently tried to get someone to deal with the issue. The drink vouchers were not given to us until the third day of our voyage! What seemed to be a simple oversight became a huge problem that the onboard staff was unable to solve. The general feeling of fellow passengers was of confusion and frustration. The ship itself is beautiful and our cabin was extremely comfortable and accommodating. The quality of food improved with time, though the buffet got a bit chaotic at times and we felt rushed in our First Seating timeslot in the dining room. Our waiter, while personable, seemed to be flustered quite often. His assistant was efficient and professional. Small portions discouraged food waste and it was easy to order extra portions. Onboard entertainment was OK, but was not a highlight. Entertainers who were not part of the troupe of regulars were excellent. We avoided the crush of passengers getting off the ship at ports-of-call by leaving later and doing self-guided tours. Disembarkation in Genoa ran smoothly (behind schedule though) but was preceded by poor communication and confusion about procedures the night before. It was extremely difficult to get through to Customer Service with so many people having the same concerns as us. The Genoa port terminal was a challenge for passengers with small children or mobility issues. We experienced line-ups and a 'mob scene' at the taxi stand. Fortunately, the train station was a short walk away. I would hesitate to try another MSC cruise, even with their very competitive pricing, until organizational improvements are evident. Read Less
Sail Date March 2018
I did a transatlantic last year with ncl . It was really good so thought I’d try msc as dates were good. The idea of being first in a cabin was enticing and all pictures looked good.......but what a mistake.this ship was not ready to ... Read More
I did a transatlantic last year with ncl . It was really good so thought I’d try msc as dates were good. The idea of being first in a cabin was enticing and all pictures looked good.......but what a mistake.this ship was not ready to sail. So many issues to list but the worst were poor sanitation. We had to change cabins as toilet did not flush but you’d find it hard to locate a public toilet that worked. I got fed up with seeing not working notices. Hand washes ran out as did the washing facility the restaurants. They were contioout of action. The biggest issue was the air conditioning levels. In many public places you either froze and then defrosted as you went into another. The result....98% of passengers were ill with coughs colds and throat infections. Shop ran out of cough remedies and there were lines for the doctor. I have never heard or seen so many complaints in my life. I accept that there can be teething problems but this was more like one big abscess. Will never do this again Cabin shower leaked carpet glue everywhere.food took a long time to come and was more often Luke warm. Waiters did a Stirling job.entertainment was either very good or simply reused the same entertainers in different costumes.if you wanted to walk you had to negotiate chairs pass through the buffet and then endure the smokers area Most stop overs were on a Sunday or a fiesta day At least room service was free but I would have preferred coffee making facilities in room Read Less
Sail Date December 2017
My wife and I chose this cruise because it was part of a package that included four days in Austria, where my wife has dreamed of visiting all her life. The land tour was excellent. We were very much looking forward to boarding the ... Read More
My wife and I chose this cruise because it was part of a package that included four days in Austria, where my wife has dreamed of visiting all her life. The land tour was excellent. We were very much looking forward to boarding the Seaside and had been following the Captain's Facebook postings prior to sailing. His enthusiasm was contagious. But the ship was not ready for sailing. Our first apprehensions came when we boarded and had trouble finding our cabin. No one offered directions, and MSC personnel we asked didn't seem to have a clue. I finally discovered it, after making several wrong guesses. The carpet on the corridor approaching our cabin was unbelievably stained and dirty, as if the ship had been in service for a long time already, even though this was its first cruise. The cabin was about what we expected, but the bathroom—especially the shower—was really tiny. And the beds were set up individually instead of as the queen bed we had requested and which had been noted on our embarkation papers. From the start, the food was more than acceptable, often even outstanding. The main problem came at breakfast: the dining room was unbelievably slow; the buffet kept running our of coffee and/or cups and/or milk. And there was a pillar at both coffee/tea/milk stations that made it a challenge to maneuver for a cup and then get to the urns without bumping into other passengers repeatedly. This became a daily ritual that we ended up just chuckling over. Design flaws abound on this ship: it seems designed more for appearance than for utility. Being part Italian, I am quite familiar with the principle of "la bella figura": it's got to look good, even if it doesn't work correctly. I should mention too that there was a piece of wood with three sharp screws sticking out of it taped to the back edge of our sliding closet door. I discovered it by puncturing a finger on one of the screws. I reported it to Reception, was asked if I wanted a band-aid, and assured that someone would be sent to remedy the situation. I declined the band-aid; and the piece sat in our cabin for about 10 days before mysteriously disappearing. One bone of contention, which we are still trying to work out, was a "cabin credit" of about $178 we were told we would have. We inquired several times about it at Reception and at the Voyagers Club Desk and nobody knew anything, nor did they seem eager to get to the bottom of it. Another disappointment: some of the early publicity mentioned a deck that would permit walking the circuit of the ship. Since I am a committed walker, I looked forward to it. There was no such deck. The closest was deck 7, which an MSC deckhand told my wife was the one I was looking for; but when I went there I found it dead-ended before completing a circuit; and then I saw signs that passengers were not permitted there anyway, since it was a lifeboat-staging deck. All in all, this was not the "dream cruise" we had been sold. This was not the state-of-the-art dream ship either. But the ocean was still the ocean. The lower-echelon crew (cabin stewards and food service personnel) were very personable and helpful. And the entertainment was not bad, unless you don't like opera. Our first experience with MSC may very well be our last. Read Less
Sail Date December 2017
This cruise was part of an itinerary which included the Austrian Christmas market with a culmination cruise across the Atlantic to Miami. Embarkation was in Trieste Italy and everything went smoothly. This is a very large ship which had a ... Read More
This cruise was part of an itinerary which included the Austrian Christmas market with a culmination cruise across the Atlantic to Miami. Embarkation was in Trieste Italy and everything went smoothly. This is a very large ship which had a way of feeling actually smaller than it's size would dictate...no promenade deck. Our cabin was woefully short on storage, with barely enough space for our small amount of luggage. We are experienced travelers and we don't weight ourselves down with luggage that we don't use. Seaside was brand new, we were the first to sail aboard her, so every thing was spotless and in good order. Lines were always long to handle questions and complaints. There never seemed to be enough staff to handle the questions being asked. The main dining room was very harried, disorganized and the wait staff were stumbling over each other. We ate there three nights before giving up and eating at the buffet on deck 14 for the remaining evenings. At the buffet, you came in to pizzas and hamburgers. If you explored, you would find the prime rib and other entrees located way in the back out of sight. One thing for sure, we didn't gain weight on this cruise as the food was way below par. When you order a shrimp cocktail and get three little shrimp as small as a salad shrimp, you know they are skimping on the ingredients in the kitchen. Several other restaurants on board were for an extra charge You might be sitting by the pool and along would come someone to try to interest you in one of the sur-charge restaurants. You had to make reservations for the shows and were only allowed one viewing. The entertainment was excellent.The library was an embarrassing little corner that would hardly qualify for a second glance. Being a book lover, I had finished my paperbacks and was hoping to find something else to read. There were a few puzzles there and a game or two. The shopping arcade was fine. The usual over priced souvenirs that are quickly discarded by the grandchildren. Casino was very nice. My view of this ship is tainted because we were constantly coughed on, sneezed on and my husband contracted a virus. This virus ended up with several visits to the doctor.. a .Russian with a good command of English . On our last visit, we were medically evacuated off the ship because the hospital on board could not care for my husband.. The ship turned around, got us a medical evacuation speed boat , ambulance, and police escort to a hospital on Tenerife. I have to give these people an A+ for handling an emergency. The young Samoan men that helped me move from the cruise ship to our rescue vessel were wonderful taking care of this grandmother. In fact, all of those that helped pack our room, get us down to the exit and off the ship were exemplary...I simply cannot thank them enough for their care and consideration during this difficult time. We missed the last 10 nights of our 20 night trip. Read Less
Sail Date December 2017
Chose this cruise for the Ports of call, and the price. We have cruised with MSC before so to an extent we knew what to expect. However, the food was even more hit and miss than we have had before. Some of our fellow passengers ... Read More
Chose this cruise for the Ports of call, and the price. We have cruised with MSC before so to an extent we knew what to expect. However, the food was even more hit and miss than we have had before. Some of our fellow passengers behaved in an incredibly arrogant manner - and unfortunately, and when it occurred, it was tantamount to intimidation and bullying at times and I encountered this directly aimed at me although other people did suffer similar. The ports were great. Most of the trips were good. The cabin was as good as we could expect - it was a balcony and very nice. The gym should have more equipment than it has - there was sufficient space for more equipment. In the bars the service was good, apart from one occasion, I was given a different drink than I ordered - they were hoping I wouldn't notice, as the bar tender actually had to fetch another bottle, and it was easier to give me something similar - but without advising me. It looked the same but tasted different. Would have preferred for the entertainment team not to have nightly Bingo in the main lounge. I dont play Bingo - but that is not the issue, the issue for me was that each number was presented in each language (and generally I don't mind the multiple languages announcements) but for bingo, this meant it seemed to go on for ever! Read Less
Sail Date November 2017
We did the 22 day cruise from Venice to Buenos Aires and loved the ship and all the lovely spaces with tons of lounges and chairs to sit and enjoy a drink. We found the staff to be very nice and helpful and friendly. We had read ... Read More
We did the 22 day cruise from Venice to Buenos Aires and loved the ship and all the lovely spaces with tons of lounges and chairs to sit and enjoy a drink. We found the staff to be very nice and helpful and friendly. We had read reviews that Guest Services were not helpful but we found them to be extremely helpful when we had questions or requests. Our one major complaint was the food - both in the dining rooms and the buffet area. The beef was usually tough and overcooked. Steak was a joke - it was very thin and tasteless as was most of the food. It was not tasty at all. We had read the pizza was very good but we found it tasteless and poor. No flavor at all as well as most of the pasta dishes. Everyone we spoke to felt the food was poor in the dining room and the buffet. We would not cruise that ship again because of the poor food. When we ordered eggs "over easy" they were practically raw and inedible. The toast was hard as a brick and cold. The bacon was very tasty. The portions in the dining room were not large but you could order as many items as you wanted and we thought that was good. A lot less waste. The veggies were always overcooked and the taste was totally lacking. The bread and rolls were very good and were offered from a large basket with a good selection and a good way to serve to cut back on waste. I did enjoy the gelato that was served at one of the outside bars near the pool. Service was hit and miss in the dining room for the open seating for breakfast and lunch. Our cabin attendant was the best we have ever had ('Rosita). We don't usually tip extra on top of the daily service charge (10 euro per day per person) but we did give Rosita extra and also our 2 servers in the dining room that we had every night for dinner. Read Less
Sail Date November 2017
Main reason for taking this cruise was to visit Indian Ocean Islands Due to engine trouble after seven days at sea we had two hours of daylight on shore in Seychelles two sea days later we had four hours of daylight onshore in Mauritius. ... Read More
Main reason for taking this cruise was to visit Indian Ocean Islands Due to engine trouble after seven days at sea we had two hours of daylight on shore in Seychelles two sea days later we had four hours of daylight onshore in Mauritius. Complaints to customer service desk fell on deaf ears. Food in main dining room was good but not consistent, service was good but erratic at times with all guests not receiving correct course at same time Wine & drinks packages very complicated and geared towards the company choosing drinks of their choice ( usually cheap Italian wine and poor quality spirits ) Cabin service was good and kept clean with fresh towels every day, shower was very small with plastic curtain Evening entertainment was average, there was plenty of deck games to join in or watch. Sun loungers were easily come by embarkation and disembarking at ports was a shambles, loudspeaker communication was chaotic and often unclear. M.S.C would not be our choice of cruiselines Read Less
Sail Date October 2017
The cruise was the culmination of our 40th wedding anniversary celebrations, and was particularly appropriate as apart from the start in Venice, and end in Durban, we had not been to any other destination on the cruise. However, whilst ... Read More
The cruise was the culmination of our 40th wedding anniversary celebrations, and was particularly appropriate as apart from the start in Venice, and end in Durban, we had not been to any other destination on the cruise. However, whilst in general it was most enjoyable, it was let down by some lack of attention to detail, and admin problems, especially at embarkation, where there was some sort of problem which took a couple of hours to resolve, but we were not INFORMED as to what was happening. Drinks packages seemed to be a particular problem. There is no excuse for the pathetic salt and pepper pots on the table, which were generally blocked, and you had to screw the top off to get salt out. Certainly below standard. The ship generally is looking a bit "tired" now, stained carpets, fittings loose, rattan furniture fraying. Excursions seemed expensive - I booked a private excursion to Petra at a much more competitive rate. The best thing was the almost total lack of children on board!!! Read Less
Sail Date October 2017
We were looking for a relaxing cruise that was value for money. This cruise fitted the bill rather well... but don't expect great food or "modern" entertainment and activities. The drinks vouchers were good value for ... Read More
We were looking for a relaxing cruise that was value for money. This cruise fitted the bill rather well... but don't expect great food or "modern" entertainment and activities. The drinks vouchers were good value for money. We bought the coffee, cocktail and "all drinks" packages. The cocktail package didn't make much sense: the "all drinks" package was more versatile and costs less. If we bought the vouchers again, we would get the wine package (bottles of wine and water). It would have been more efficient if the drinks vouchers were loaded on the cruise card: carrying paper vouchers was cumbersome. PORTS OF CALL / EXCURSIONS Most of the ports of call were very good (Valletta was our favourite, Walvis Bay / Swakopmund was average, while Dakar was disappointing). The unplanned stop at Gibraltar was a pleasant surprise. The Dakar MSC excursion (Goree slave island) was not value for money: our bus travelled about half a kilometer from the ship to the port entrance and then broke down. We walked the 200m to the train station entrance and waited an hour and a half for our ferry (it was almost an hour late). The tour guide gave almost no information on Dakar or Goree Island. Most of the information came from the curator of museum. This was very interesting, but relatively short. We then walked to another history museum approximately 500m away, with no further guidance (all the installations were in French). SHIP The public areas in the ship appear a little worn out (seating, table tops and carpets), but were spotlessly clean. CABIN Our cabin was comfortable with sufficient space, although the clingy shower curtain was an irritation. Our cabin attendant (Ferdinand) cleaned the room twice a day and was always helpful and friendly. The beds were less firm than we are used to, but the spring mattresses did the job. DINING Our dining experience was the highlight: our dining companions were wonderful, the service attentive (Adi and Ashwara from Indonesia) and the food ranged from merely average (bland and repetitive) to very good (some of the meat and vegetable dishes were very good). The soups and risottos (a staple of an Italian cruise line you would expect) were awful: the soups were always watery and devoid of identifiable ingredients (including the chowder) and the risotto used the incorrect rice night after night and were stoggy. The seafood was generally very food (especially the fish), but the prawns were undercooked (causing diarrhea in our dinner companions) and were not deveined (as is the norm in South Africa). There were limited vegetable side dishes, and the vegetables always tasted as if they had been frozen (watery and tasteless). The best vegetable dishes were baked (such as the delicious aubergine / tomato / cheese bake). The wine and spirits selections became limited within the second week of the cruise: Aperol and Bells Whiskey had run out early and were not replaced. Amarula liqueur ran out for one week in the middle of the cruise. Some of the South African wines ran out, but were replaced by Italian ones in the Canary Islands. The buffet meals (breakfast, lunch and dinner) were acceptable but generally uninspiring. Vegetable dishes were invariably quiche-like dishes. BARS The Shellagh's Bar has a separate smoking / cigar room that seats approximately 15 people. This was always empty, with patrons smoking in the open areas of the bar (on the starboard / right side). The staff told us that the port / left side was the "non-smoking" area. The only problem was that the lounge does not have doors separating these halves (or to the rest of the ship) nor separate air conditioning systems. So there was no difference between the smoking and non-smoking sections. I raised this with Guest Relations, but was told this was "normal". Smoking laws in South Africa or western nations prohibit this. This would be fine if the products available there were available elsewhere in the ship, but they were not (two types of beer on tap were exclusive to Shellagh's). ENTERTAINMENT / ENRICHMENT ACTIVITIES The majority of cruisers were over 60 years of age, originating from South Africa (+/-40%), Germany (+/-25%), France and Italy (the latter two based on the languages used in announcements). We met other English speakers from the USA, UK, Australia and New Zealand. There were exactly 17 children on board (out of less than 1900 passengers). The under-50s segment was a really small one. The entertainment therefore catered well for this older multi-cultural passenger make-up. For the few of us under 50, the entertainment and activities mostly missed the boat (excuse the pun!): it included music from the 1950s - 1970s (with a sprinkling of Adele and Michael Buble), classical music (generally very good), opera (also good), origami lessons, foxtrot / cha-cha / salsa dancing, etc. The shows also included Cirque du Soleil-type acts and dancers performing "Moulin Rouge" and other types of show-dancing. Read Less
Sail Date May 2017
We enjoy the repositioning cruises as gives one time to settle. However compared to previous Northbound cruises this cruise had minimal stops. Looking forward to the East Coast Northbound. The food both in the buffet and dining halls has ... Read More
We enjoy the repositioning cruises as gives one time to settle. However compared to previous Northbound cruises this cruise had minimal stops. Looking forward to the East Coast Northbound. The food both in the buffet and dining halls has deteriorated and very repetitive. Take breakfast in the dining hall as the choices are far better than the buffet offering. The shows and presentations have also been done at least 3 times before. Service in both dining halls and bar/entertainment areas excellent. Cabin steward not good, constantly had to request further toilet rolls, towels etc. Was the best embarkation and disembarkation of our 9 cruises so far, even though disembarkation in Venice is generally a nightmare! Rather get accommodation in Mestre or Tessera - much easier access and more reasonable. Good wine in the dining hall generally runs out after 2.5 weeks, so advise you order all your wine and put away early on during the cruise. We will continue to cruise on MSC as generally they offer good value for money. Read Less
Sail Date May 2017
Embarkation: The lines were very long and the signage was minimal. It was difficult to figure out which line to line up in and what to do. Some people also just skipped the lines and did not line up properly. This was not managed well. ... Read More
Embarkation: The lines were very long and the signage was minimal. It was difficult to figure out which line to line up in and what to do. Some people also just skipped the lines and did not line up properly. This was not managed well. Once we were inside the hall, the process was smoother and we did not wait in line too long there with check in. Ship: Ship interior seemed old and outdated, but overall singage of where to find certain areas was good. The public bathrooms appeared to not always be clean and could use a bathroom freshener inside the stalls. The theatre is awkwardly designed as it was difficult to see if you had people sitting in the chairs ahead of you. Dining: The food was very bland. Our servers were good but at times when you asked for something specific they were confused. For example, one night I ordered a quesedilla from the menu and asked for no cheese and the waiter said ok. Once I received the quesedilla it had cheese inside of it. I asked again for another one with no cheese, but once again received one with cheese. The food quality was very poor. The quesedilla consisted of processed cheese, shredded carrot and lettuce. It seems like the chefs do not really know what a quesedilla actually is. It was also served with marinara sauce (pasta sauce) for dipping and not salsa. We were very disappointed with the food. During the Middle Eastern night, the falafal main came with only two small pieces of falafal, althoug it was a main. The waiter apologized that it was so small, obviously not his fault. The beef we were served another time was very fatty and very salty. The food never seemed to have any flavouring but seemed very bland overall. It seemed that many corners were cut with the quality of the food to save some money. The buffet always seemed to have the same items every day. There did not seem to be much variety. The hot dog was very cold and never served warm. However, we did like the pizza selections and the gelato. The fruit and the desssert was also very good, especially the tiramisu and the pistachio parfait were our favorite. We would have like to see healthier options available. The salad bar seemed sparse and it would be nice to see some spinach and other greens. Also for the oatmeal in the morning, there were no bananas, cinnamon, berries, or crushed up walnuts as we have had on other cruises. It was just clumped up old raisins that you could put on your oatmeal. The tea selection was great and the cappucino in the La Baroque Cafe was very good. Water at the filling stations was of very good quality, although you need to make the signs on the water stations bigger to advise people not to use their own water bottles but the glasses for refilling the water bottles. The sign was very small and staff did not remind passengers of the rule even when walking right by the passenger using their water bottle. It was not very sanitary. Towards the end of the cruise, many people had a cold and were coughing everywhere, I would recommend more hand sanitizer stations. Lysol disinfectant sheets in the gym, as the spray and paper towel that were there did not seem to be utilized. Many passengers who were using the gym did not clean their equipment right after use and the girl in the gym (supervisor) did not enforce the rule. The equipment was very sticky and there was sweat all over the machines. More signage for that please and the gym supervisor needs to take on a more active role to enforce the equipment cleaning rule and not just stay outside the gym area, socializing with the spa staff. Two times, passengers were using the treadmill wearing sandals and there was no one there to advise them to wear proper shoes. The gym did have good equipment, and I loved the mats with suggested workout routines printed on them. Entertainment and Activities: Entertainment was ok, nothing spectacular. I did not like that the MSC female dancers wore such skimpy clothes and the male dancers were almost always fully dressed. The dance routines were great, but the thong outfits are a bit much. I thought it was very distasteful and inappropriate. I felt at times that we were all watching a striptease show and not an actual dance show. The port talks were not detailed enough and some misinformation was given as well. The Italian language classes were fun. There did not seem to be much going on and the activities seemed rather boring and not engaging. I would also have liked to have the captain do a morning announcement as we did not see or hear from the Captain very much. Service: For the most part it was ok. No one seemed to want to go above and beyond. We only saw our cabin steward a few times and were never asked if everything was ok in the cabin. We noticed that the items in our mini fridge were disappearing and asked our cabin steward were everything was going, and he said he was taking it to replace items in other cabins. I don't understand why he never explained this process to us in the first place, but just sneakily took the items away. We never heard more than a hello from him. Cleaning service was ok, again nothing spectacular or above and beyond. At times, it seemed that the carpet was not vacuum often. The staff we saw in the halls who walked by us, rarely smiled or said hello. The dining service staff was good. Ports: We did not purchase shore excursions. We thing tht Dakar, Senagal was not a good selection for a port stop as there was not much to see and do. The port itself was very chaotic. We did enjoy Malta and Dubrovnik the most. We would have liked to have stopped in Tangier, Morocco and were disappointed that it was cancelled. Overall, we had an average time on the cruise. We were mostly disappointed with the food. We would maybe use MSC cruises again, if that was the only option. Read Less
Sail Date May 2017
This was our 4th MSC cruise and 12th cruise in total, so whilst not cruise experts we are able to compare our experience with previous trips. Although this ship is almost 10 years old, she is in pretty good shape and certainly provides ... Read More
This was our 4th MSC cruise and 12th cruise in total, so whilst not cruise experts we are able to compare our experience with previous trips. Although this ship is almost 10 years old, she is in pretty good shape and certainly provides a luxurious environment. We had a balcony and our cabin was in pristine condition and cleaned efficiently and effectively on a daily basis. The bathroom was a slight let down as it shows signs of wear and tear and we did have an issue or two with the plumbing, which was quickly rectified. We had arranged first sitting for dinner and had the services of two very welcoming and friendly waiters. Unfortunately we had an issue with one of table guests (we weren't alone!) and asked to change to the later sitting. Happily we had the same waiters and our dining experience was not effected and in fact, the attention of our waiters was probably better than on previous cruises. The menu was variable and of sufficient portions that we often felt we had over-eaten. Any suggestion that the food was cold and bland doesn't resonate with our experience. The entertainment attracted a mixed reaction from us. Some of the theatre shows were not for us, but that is to be expected when the ship is catering for an international audience. We felt that there was an leaning towards the tastes of the Italians (I accept this is an Italian ship) and the French. On one occasion the artist spend a considerable time conversing in Italian and French during her show and left those not fluent in those languages feeling rather disengaged. Other shows were better, although oddly enough the most enjoyable was an "X Factor" style show performed by the crew and not the professional dancers/ singers. On previous ships there has been a wide variety of entertainment in the bars and lounges, catering for all musical tastes. We found this sadly lacking on this ship and never really found a venue that appealed to us. We recalled an excellent singer and guitarist on two previous cruises who played 60's, 70's and 80's music which had the audience "rocking", alas a mild foot-tapping was the best we could muster on this occasion. Another disappointment was the bar service, which we have always found to be highly efficient. We usually found that by the second night the staff were familiar with the order and addressed you by name, not so with this trip. Whilst one particular waitress seemed to enjoy organising photo shoots for guests, she overlooked the fact that other guests were sitting awaiting her attention for drinks orders. A smile and a wave to try to encourage to do her job was met with a glare that suggested she has more important tasks to deal with. On one occasion we sat for 20 minutes before anyone approached our table for an order and often patience led to us adopting the "British way" and approaching the bar ourselves. Whilst this seemed to bring disapproving looks from the waiting staff, it did ensure that we got our drinks. The trip from Barbados to Tenerife meant we were at sea for 5 days and fortunately the weather was excellent which allowed us to lie on deck and enjoy the sunshine. However, you had to have your wits about you to secure and retain a sunbed as the usual practice of reserving beds with towels form early morning was clearly in evidence. Happily the deck staff seemed wise to this and did remove towels from those beds where it was clear that they were not being used, but really have a thought for your fellow passengers and don't be so selfish. You can't blame MSC for the weather and on our final full day we called in at Marseille where the heavens proceeded to open and we got drenched. However, at that port MSC will sell you a ticket for the shuttle bus from port to town and it costs about 15 euros per person for a return. If you walk about 400 yards up the road there is a free shuttle into town, which does still operate contrary to information online. I have no doubt that we will choose MSC for future cruises as they generally provide a good service and whilst not everyone can be satisfied all of the time, the trips are interesting and usually very reasonably priced. Read Less
Sail Date March 2017
Sailed with MSC...gold card holders...so very disappointed. Venice embarkation shambles to say the least. After flight from Dublin and long track across Venice airport coach park with luggage in the rain we had to stand 2+ hrs to ... Read More
Sailed with MSC...gold card holders...so very disappointed. Venice embarkation shambles to say the least. After flight from Dublin and long track across Venice airport coach park with luggage in the rain we had to stand 2+ hrs to hand over luggage in PRIORITY BOARDING lane at cruise terminal. Fellow passengers the noisiest, hardly any English announcements/entertainment etc clear enough to hear. We so fed up with tango demos, entertainment after THREE WEEKS we cancelled show here in Buenos Aires. LITINERARY was awful.......half days in Recefi, Sansalvedor and Rio (tour guide there useless and slept or smoked so v disappointing) destinations we went for. No TV available... almost all of cruise....all retuned after Med. They kept promising us "after Sansalvedor" or "after Rio" so unprofessional when they knew it wasn't going on again. Disembark in Buenos Aires another nightmare in tropical temps. It was not the Bucket List cruise I had envisioned or hoped for yet I love usually love and recommend MSC? If you not Spanish or Italian speaker would suggest give Grand Voyages with MSC a wide berth. Read Less
Sail Date November 2016
This was my second cruise on Opera. I last travelled on her to the Black Sea thee years ago. On my last cruise I would have rated the ship four or five but this voyage had some major problems. Firstly the good points: The ship has ... Read More
This was my second cruise on Opera. I last travelled on her to the Black Sea thee years ago. On my last cruise I would have rated the ship four or five but this voyage had some major problems. Firstly the good points: The ship has medium sized, modern and comfortable cabins. These cabins are well maintained and the cabin stewards are first rate. The ship has a good layout and all the public areas are cleaned and well maintained. The Allegrissimo drinks package was good value and the overall standard of the drinks were very good. A minor point, a larger beer selection and diet tonic would be nice. The food overall was good. However this times we did have a few poor meals. Last time on the Opera all meals were good. Service in the restaurants and bars was excellent. And now for the not so good: Tiny gym for a large ship. Always impossible to get a machine. This voyage was an Atlantic crossing. When my wife and I went to breakfast at eight AM, most of the pool sunbeds were reserved. By the time we went out at nine all beds were reserved. there wer plenty of beds on deck 12, but that had no shade and was pretty windswept. From our lofty perch on deck twelve we noted that a fair proportion of the beds were still unused at eleven. Even more galling was we noticed some groups had reserved two beds, one in shade and one in sun. Since the Company has a policy of no reservation we tried to raise the issue with reception. I will come back to this point at the end of my review? Excursions. The ship advertised a large selection of of excursions in the English language. We booked three and two of them were cancelled. One of our excurions booked was to the Normandy landing sites. Many of the English speakers were from Australia and New Zealand. Some had come specifically for the D Day sites. MSC showed no interst in helping them, although internet research showed local guides were available. I tried to talk to the Excursions Manager? Major Complaint. I thought the sundeck and excursion problems were worth complaining about. It took half a dozen visits to reception to get anyone of authority to listen. The excursions manager saw me after we had left Cherbourg a full thirty hours after my original complaint. Would I use MSC again? On an ocean transit, NEVER. The excursion and the sundeck problems would put an end to that. Also on a British / AMerican ship there are far more activities in the event of a crowded deck / inclement weather. MSC did try, but when at the multinational quiz you hear the same question in five languages and lose the will to live. Entertainment also was less to my liking, but the classical concerts were excellent. On a Med or short cruise. PERHAPS. Given a good itinerary, comfortable cabin, good drinks and reasonable food I might be tempted. But I would be careful to sort out my own excursions before I left home Read Less
Sail Date April 2016
My wife and I chose MSCs 20 day 'Grand Voyage' from Genoa to Rio de Janeiro, leaving 04/11. We prefer sea-time over port-time and this had an exotic itinerary. This was the ship's first voyage after it's 27m ... Read More
My wife and I chose MSCs 20 day 'Grand Voyage' from Genoa to Rio de Janeiro, leaving 04/11. We prefer sea-time over port-time and this had an exotic itinerary. This was the ship's first voyage after it's 27m 'stretch' and much refurbishing of public areas. We understood this was a 40 day operation which is an outstanding achievement. Our impressions were fully positive about the results of this 'renaissance' programme. A few comments would summarise the contrast between our excellent experiences and our poor experiences. The ship was extremely clean and well maintained. All our experiences of Housekeeping, Food and Beverage and Entertainments staff were completely positive. We, along with other guests, feel that it was Guest Services who were the weak link. I am sure it must require powers of resilience to remain cheerful in the face of constant guest enquiries/niggles/complaints. In my experience it was the style of their responses that was of concern. Some examples: >>The ship was delayed 2+ hrs entering Santa Cruz de Tenerife. It had to be tugged in fore and aft eventually. The PA system apologised for this 'technical problem'. With previous marine experience I enquired with some concern about this 'problem'. From 3 different Guest Service personnel I was told it was not a 'problem' but was due to 'communications', then 'weather', then 'busy port traffic'. All patently untrue. Then it was announced that our departure was delayed until midnight 'because of late flight arrival'. There were no public flight arrival delays at Tenerife North or South that afternoon or evening. Still tied up at 0100, an honest Guest Services agent confirmed the continued delay was because of the ongoing 'technical problem'. >>All TV reception was unavailable from Canaries to the Brazil coast when all TV channels became totally Brazilian emphasis. Many people enquired about the possibility of at least 1 English language news channel given the tragic events in Paris. All fervently promised deadlines passed without action. The Guest Services Manager gave me his absolute promise on consecutive days that it would be resolved. Without action or results. >>After a 20 day cruise our arrival into iconic Rio, passing Sugar Loaf mountain as we enter the harbour was eagerly anticipated to end the 'Grand Voyage'. Unfortunately the previous evening's published navigation plan appeared to have been revised during the night by bridge officers so that we were tied up inside the harbour at 0700. The implication of this was that all passengers missed the much-anticipated arrival to Rio after our 20 days cruise. I quote the above examples to indicate the indifference shown to fare-paying passengers by certain crucial aspects of the cruise organisation. At times I was being given ridiculous responses to valid enquiries much as might be given to a troublesome child ! As an adult I much prefer to receive honest replies. Certainly I will not be availing myself of such indifference again. Read Less
Sail Date November 2015
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