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2 Helpful Votes
Sail Date: December 2017
At the dinner the food look and taste like I was in Jail ,not in a cruise ship!! The was not ready that ok but I travel a lot with msc i am a BLACK MEMBER witch mean that I took msc very often ,but this time is really the last time ,if ... Read More
At the dinner the food look and taste like I was in Jail ,not in a cruise ship!! The was not ready that ok but I travel a lot with msc i am a BLACK MEMBER witch mean that I took msc very often ,but this time is really the last time ,if you go on a cruise for the food forget this one . This is the first cruise that I saw so many people sick like this . The buffet food was cold and not much variety ethnic corner had tacos every day WoW Never change every day tacos , It seem to me that take more time to put the good things in the buffet never have to wait for pizza hamburger tacos but if they have shrimps or smoke salmon they make you wait to discourage you ,than you take a hamburger tacos or pizza. Worst food cruise I’d never had !!!!! Read Less
24 Helpful Votes
Sail Date: December 2017
Before I write the review readers should know that my wife and I are not novice cruisers having sailed on Oceania, NCL, Princess, Celebrity, Royal Caribbean, Holland America, Costa, Carnival, MSC and Viking. We have also done 4 ... Read More
Before I write the review readers should know that my wife and I are not novice cruisers having sailed on Oceania, NCL, Princess, Celebrity, Royal Caribbean, Holland America, Costa, Carnival, MSC and Viking. We have also done 4 transatlantic repositioning cruises before this maiden voyage on the Seaside. As such, this review is being written with some basis for comparison. There are some unfixable issues with this ship due to its construction. First is the lack of storage for clothing and such in our balcony stateroom. There were only two small drawers and 2 cubbies in the closet. That was it for a 3 week cruise. It was the very first time we had to store clothing in our suitcases. Second is the inadequate number of elevators for a cruise ship the size of the Seaside. Long waits for what turned out to be full elevators were common throughout the cruise. Also, many of the elevators were at times not working at all. We encountered many other issues that are fixable if the cruise line chooses to do so. First is the quality of food served in the main dining room. We did have some meals that were tasty and prepared well, however, there were many more that were bland and/or inedible. The lamb kebabs included chunks of lamb that were too tough to chew. This was also the true for a New York strip steak and tournedos of beef. The salad bars on the buffet included lettuce, corn, tomatoes and string beans. That was all. There was no brewed de-caffeinated coffee....only packets of Nescafe to be added to hot water. No club soda or diet colas were available as well. On the positive side regarding the food, the bread and rolls as well as the deserts were well made and tasty. I was disappointed with the quality and variety of the evening entertainment. There was no orchestra on the ship and all of the production shows used canned/taped music. The four production shows all had different themes but the same acts including an aerialist, vocalists, a dancing duo and acrobats. Five of the evening shows were opera themed and all of the shows were only 30 minutes long. On all of the other transatlantic cruises we have taken, the 5 or 6 days at sea crossing the ocean offered a variety of activities. Not so on this voyage. The options were minimal and we even lost live television for the entire crossing. The lines to get back on the ship at several ports were so long, it took about an hour to re-embark after disembarking for a shore excursion. I ordered an internet package via telephone about a month before the sailing. After boarding the ship I was told there was no record of the purchase and I was required to re-purchase the package if I wanted internet access. All things considered, we were disappointed with this cruise experience and will think twice about sailing with MSC again. Read Less
15 Helpful Votes
Sail Date: December 2017
This was the 20 day maiden voyage of the MSC Seaside from Trieste, Italy to Miami, Florida. I would liken this to a new ship's sea trial voyage to fix operational and equipment at sea. I was expecting a few problems but not as many as ... Read More
This was the 20 day maiden voyage of the MSC Seaside from Trieste, Italy to Miami, Florida. I would liken this to a new ship's sea trial voyage to fix operational and equipment at sea. I was expecting a few problems but not as many as experienced on this cruise. The ship is beautiful but run by incompetent management. The staff was poorly trained, especially in customer service and the sit down restaurants. We stopped going to the regular restaurants for breakfast and lunch at the Seashore Restaurant because of extremely slow service. We changed waiters at the evening meal to Hari Wibawa Adnyana because our assigned waiter was too slow. Hari had previous experience and was fantastic even though the food was mediocre on most occasions. About 60% of the elevators were operational during the whole cruise, including the disembarkation day. For a ship of 4000 passengers, working elevators are a must. Although we did not experience it, there were toilets that did not flush and no running water in cabins after 5 days at sea. The evening theater entertainment was amateurish and very short (about 30 minutes) due to a very undersized theater for the size of ship. There was nothing that made this maiden voyage special for the passengers which was surprising. The bakery chef was outstanding and should be given a raise as the breads and baked goods were absolutely delicious. The dismebarkation was a fiasco and we were over 90 minutes late as there were only two people processing departing passengers. Only two people to process 4000 people? My overall impression of MSC management is that they are incompetent in anticipating potential problems areas and very poor attention to detail. I would not recommend MSC Seaside as a cruise ship until there are major improvements in staff training and mindset of the management. Read Less
Sail Date: December 2017
Our trip started bad when we arrived on the bus in Trieste and the MSC employees did nothing to help a bunch of older people with their luggage. The sidewalk was not smooth so the wheels on the suitcases did not roll. We were allowed two ... Read More
Our trip started bad when we arrived on the bus in Trieste and the MSC employees did nothing to help a bunch of older people with their luggage. The sidewalk was not smooth so the wheels on the suitcases did not roll. We were allowed two suitcases each and some hand luggage. When entering the building I tripped on a piece of carpet that was bubbling up and fell onto my knees. After two hip surgeries that was not really pleasant. But I went on the ship anyhow since we planned this for a long time. Something not understandable was the fact……NO SWIMVESTS in the room. We were notified that we hat to go from the 12th floor to the 7th floor - to the theatre to get our vests in an emergency…SOMEBODY EXPLAIN THAT TO ME…..a fire breaks out… half of the ship goes under and I have to go 5 floors to get a swim vest. HELP!!!! Good 1/3 of the ships front was closed for “normal” passengers and reserved for the upper 1%... yeah I am trying to be funny…so if you wanted to get to the top of the ship that had all the fun stuff - you had to go to one floor with the elevator then down the steps to the other floors to bypass the VIP area for the Yacht club and back to the front over more steps etc etc… to find the pools and extra entertainment. Come to think of it most of the places/bars/cafes were closed in the early evening.. never seen anybody but the smokers sitting outside of the places…. But then we were sick most of the cruise and maybe in the warmer weather they were open. Due to the fact that we only watched 5 shows the most, first because there were repeats and second we were so sick we did not feel like sitting in a FRIDGE (theatre) for a while – I can not say how fantastic all the shows were but the ones we saw I did like and they were to my taste very good. The ship looks great but like so many people brought out - the trip was not always pleasant. Balcony cabins were 14m², window cabins larger than that for less money.. this is a first. There were no hooks for a overcoat or a hat when you come in. No chair to hang your jacket for a moment. The closet was two small for a 20 day trip, but I guess it is supposed to be for shorter cruises in the Caribbean. The toilette did not work at times. Nobody took the time to advice where the next working toilette would be. One thing that I really resented was the fact that we received a note one night that our excursion was not available in German. Their offer was to do the trip in English or If we wanted to switch trips to call them. So called the reservation desk anyway to make sure it was ok to go on the English trip. The young man said it was ok like that and that I don’t have to go to change anything. In the morning presenting our voucher for the trip the girl said: this is for a trip in German. I explained her that I called and a bit annoyed she told us to sit on the side. After us came 2 more couples speaking French - she booked them on another trip right away. So I asked her why these people had priority and then she took time to send us to another bus. It was not the trip we booked and actually it was a bit more expensive. Since it was not any fault of ours and it was in another language then we wanted I found it very very bad that they charged us the difference of the two trips. NO apology ever… no wait naturally the employees on the end of the line apologized a million times but we all know there is no meaning behind that one. After that we did not book any more trips with MSC – plus we were sick for the rest of the cruise. It was mentioned before that the lines on the Reception were long almost through the whole trip. We were called 3 times to activate our credit card since the computers did not work and they had many problems. The bill on the end was accurate and even though I wanted to stop some of the service charge – I left it - since all this was no fault of many service people that did give their all to make this mess work. In our dining room we had Fernanda as our Server and she was always friendly and tried to make things work - very professional - and she had a way to make you feel that you are the most important person on the ship. Also we had an outstanding young man from South Africa that did serve us with a smile on his face that could melt hearts and was always very professional and accurate. Most of the service people were friendly and tried their best, some more than others. The buffet well…. The one upstairs had a carvers station where I went one time the man did not understand a word in English so he cut my roast and when I did not want the big piece of fat in the middle he gave me the rest of the slice which was as big as a mozzarella stick I had on the plate. When I stood waiting for my next slice of beef since there was about one bite on my plate he asked… more? Noooooooooo. The buffet downstairs had mostly the same food…Hamburgers Pizza Hotdogs and mostly dry chicken. Generally it was not hot anymore. If there was anything else that was good it was usually empty. Yes they had salads and in the beginning some nice desserts that got less and less on the end. Coffee was good, orange juice some very sweet unidentifiable drink. Brrrrrrrrr. The food was split, some of it was very good and interesting, some of it was blah… on our table many ate the *free* steak that was an extra menu offer daily. Since we got sick on about the 6th day of the trip…. we did limit our food intake and spent the most time in our room sleeping, having night sweats, chills and fever. A friend inquired at the reception if there was anything going on with some flu or so but they said there is no problem. The funny thing is that people were coughing and some sounds were coming out of them that I never heard before. We still are not over this - 2 weeks after this trip - and feel like coming out of a nightmare. There were too many flaws, complaints and many people already brought them up. Some were to expect on a new ship… some were just to much to be ignored. When we went on the last floor of the ship in the beginning where the entertainment for children was I noticed on a service door and the service steps behind it big brown blotches -down the steps - like something leaked. If I remember right that was just about when the toilets did not work. The pool area smelled very bad and I thought if that was the norm I would not let my kids go into this area. The situation got better though and by the time the weather was better and the pool was filled it was clean as a whistle. Do we have good memories of this cruise, yes thanks to the hard working crew that did their work - some things were pleasant. We had nice people at our table and the staff was very friendly and made us feel comfortable. But then the complaints I have were not the staffs fault but MANAGEMENT that did not care enough for the people on that boat. It was like they did us a favour letting us on the ship and did not care about all the problems that occurred. MSC has many minus points on my list and that world cruise in 2020 I looked at will have to be with another company. Read Less
10 Helpful Votes
Sail Date: December 2017
I did a transatlantic last year with ncl . It was really good so thought I’d try msc as dates were good. The idea of being first in a cabin was enticing and all pictures looked good.......but what a mistake.this ship was not ready to ... Read More
I did a transatlantic last year with ncl . It was really good so thought I’d try msc as dates were good. The idea of being first in a cabin was enticing and all pictures looked good.......but what a mistake.this ship was not ready to sail. So many issues to list but the worst were poor sanitation. We had to change cabins as toilet did not flush but you’d find it hard to locate a public toilet that worked. I got fed up with seeing not working notices. Hand washes ran out as did the washing facility the restaurants. They were contioout of action. The biggest issue was the air conditioning levels. In many public places you either froze and then defrosted as you went into another. The result....98% of passengers were ill with coughs colds and throat infections. Shop ran out of cough remedies and there were lines for the doctor. I have never heard or seen so many complaints in my life. I accept that there can be teething problems but this was more like one big abscess. Will never do this again Cabin shower leaked carpet glue everywhere.food took a long time to come and was more often Luke warm. Waiters did a Stirling job.entertainment was either very good or simply reused the same entertainers in different costumes.if you wanted to walk you had to negotiate chairs pass through the buffet and then endure the smokers area Most stop overs were on a Sunday or a fiesta day At least room service was free but I would have preferred coffee making facilities in room Read Less
8 Helpful Votes
Sail Date: December 2017
My wife and I chose this cruise because it was part of a package that included four days in Austria, where my wife has dreamed of visiting all her life. The land tour was excellent. We were very much looking forward to boarding the ... Read More
My wife and I chose this cruise because it was part of a package that included four days in Austria, where my wife has dreamed of visiting all her life. The land tour was excellent. We were very much looking forward to boarding the Seaside and had been following the Captain's Facebook postings prior to sailing. His enthusiasm was contagious. But the ship was not ready for sailing. Our first apprehensions came when we boarded and had trouble finding our cabin. No one offered directions, and MSC personnel we asked didn't seem to have a clue. I finally discovered it, after making several wrong guesses. The carpet on the corridor approaching our cabin was unbelievably stained and dirty, as if the ship had been in service for a long time already, even though this was its first cruise. The cabin was about what we expected, but the bathroom—especially the shower—was really tiny. And the beds were set up individually instead of as the queen bed we had requested and which had been noted on our embarkation papers. From the start, the food was more than acceptable, often even outstanding. The main problem came at breakfast: the dining room was unbelievably slow; the buffet kept running our of coffee and/or cups and/or milk. And there was a pillar at both coffee/tea/milk stations that made it a challenge to maneuver for a cup and then get to the urns without bumping into other passengers repeatedly. This became a daily ritual that we ended up just chuckling over. Design flaws abound on this ship: it seems designed more for appearance than for utility. Being part Italian, I am quite familiar with the principle of "la bella figura": it's got to look good, even if it doesn't work correctly. I should mention too that there was a piece of wood with three sharp screws sticking out of it taped to the back edge of our sliding closet door. I discovered it by puncturing a finger on one of the screws. I reported it to Reception, was asked if I wanted a band-aid, and assured that someone would be sent to remedy the situation. I declined the band-aid; and the piece sat in our cabin for about 10 days before mysteriously disappearing. One bone of contention, which we are still trying to work out, was a "cabin credit" of about $178 we were told we would have. We inquired several times about it at Reception and at the Voyagers Club Desk and nobody knew anything, nor did they seem eager to get to the bottom of it. Another disappointment: some of the early publicity mentioned a deck that would permit walking the circuit of the ship. Since I am a committed walker, I looked forward to it. There was no such deck. The closest was deck 7, which an MSC deckhand told my wife was the one I was looking for; but when I went there I found it dead-ended before completing a circuit; and then I saw signs that passengers were not permitted there anyway, since it was a lifeboat-staging deck. All in all, this was not the "dream cruise" we had been sold. This was not the state-of-the-art dream ship either. But the ocean was still the ocean. The lower-echelon crew (cabin stewards and food service personnel) were very personable and helpful. And the entertainment was not bad, unless you don't like opera. Our first experience with MSC may very well be our last. Read Less
38 Helpful Votes
Sail Date: December 2017
I am sailing on the maiden voyage of the MSC SEASIDE from Trieste, Italy to Miami, Florida. Overall the ship is well designed. I purchased the Thermal Spa Package, which gives unlimited access to the dry sauna, Jacuzzi, steam rooms, ... Read More
I am sailing on the maiden voyage of the MSC SEASIDE from Trieste, Italy to Miami, Florida. Overall the ship is well designed. I purchased the Thermal Spa Package, which gives unlimited access to the dry sauna, Jacuzzi, steam rooms, Himalayan Salt Room, hot beds and relax rooms. There are several issues that need to be worked out, which I believe MSC has been aware of for some time now. It appears that MSC has chosen fashion over function on several of the items I will list. Currently there is no easy access to water to rehydrate in between the various therapies. There is a table designed into the facility that would work perfectly for some sort of water vessel and cups, but the argument I’ve received is that the company hasn’t decided on how to move forward here. The only way to get water is to go into the main greeting area and ask for a glass of water, of which you can bring into the thermal area. Bringing glass into the area is a recipe for disaster, with the potential of the glass breaking on the stone floors. I had suggested paper cups or plastic cups, but that appeared to be beneath the style of the area. An example of fashion over function. There’s been no movement on this and we’ve been at sea for a week now. There are no hooks for towels anywhere in the facility, so used towels are strewn all about, and there’s been very little in the way of staff picking up the area. Another example of fashion over function. The dry sauna facilities are great, but the water buckets supplied to heat the stones are always void of water, so I take it upon myself to fill the buckets so I can warm up the sauna. I would again blame this on very minimal staff of managing the area. The Jacuzzi is perpetually tepid in temperature at best. The staff has indicated that the engine room below controls the temperature of the water, and the maximum it can be at is 33 degrees Celsius. When I complained about this and asked for a temperature read, the engine room indicated the temperature was at 27 degrees. I would think this should be an engine room function to check on this on a half hour basis to ensure consistent warm water. Robes are only supplied for specific cabin types, so you're left running around and relaxing only with your towel, which is awkward at best. Lastly with regard to the thermal area, the brochure indicated that the facility was for adults only, not allowing anyone under 18 to use the facility. That was not the case yesterday, and can only hope that this isn’t a precedent. Moving on to the theatre, the theatre is intimate, but there are a couple of design flaws that I find very distracting. Most glaring are LED strip lights that are imbedded into the ceiling and the walls on the sides. The lights are not recessed and prior to a show starting, the lights are turned on to a bright white light that is blinding. The lights turn various colors during the various shows, which as lover of theatre, is an over design and not necessary. The only other oversight in my mind in the theatre are the location of the manually pointed spot lights. They’re located right next to the upper seating in the theatre, making it difficult to access those seats, and then anyone walking in front of the spots either has to duck when passing the light, or simply block the light as they pass. Overall the shows have been good but I’m not sure how they’ll translate in a primarily American market in the Caribbean who are I suspect looking for more fun and glitz versus opera. I’m also surprised that MSC is not trying to maximize on revenue by offering drinks in the theatre as pretty much every other cruise company in the world does. Overall the cruise has been pleasant. It admittedly has taken the first week to get used to the difference in operations from the other lines, but once you accept the standard, the experience is decent. That may present a challenge for guests who are only sailing for 7 days. Read Less
8 Helpful Votes
Sail Date: December 2017
This cruise was for our 20th wedding anniversary. The ship is gorgeous! The ziplining was great. The entertainment group did a wonderful job, so many beautiful costumes. The evening entertainment was not THAT great. No comedy only a ... Read More
This cruise was for our 20th wedding anniversary. The ship is gorgeous! The ziplining was great. The entertainment group did a wonderful job, so many beautiful costumes. The evening entertainment was not THAT great. No comedy only a few Karaoke nights. Lots of things to do with the children. We ate in the main diningroom only a few times. It took forever to receive our food. We were just receiving our dessert's as the next group were preparing to enter the restaurant. We were the last ones to leave the restaurant. We found it easier to eat at the buffets. Long waits to enter the ship while at the ports due to the fact they only had one person scanning your room card and only one person at the security machine. They need to speed this up a little! I did not do any shore excursion thru the ship, but they had plenty to choose from and everyone we spoke to had a good time. It was very easy embarking, disembarking.....well we can not blame it on the ship. We had to be out of our room by 7 AM. We were scheduled to get off at 9:15 AM. We finally stepped off the ship at 11 AM. All in all, we would go back on the ship, it is beautiful! The staff was wonderful, and it was great seeing quite a few familiar faces from the Divina! Read Less
2 Helpful Votes
Sail Date: December 2017
My family and I were fortunate enough to experience the 20 day inaugural cruise from Trieste to Miami as our introduction to MSC being already gold with Royal Caribbean and NCL. And in summary, I think it is highly likely that we will ... Read More
My family and I were fortunate enough to experience the 20 day inaugural cruise from Trieste to Miami as our introduction to MSC being already gold with Royal Caribbean and NCL. And in summary, I think it is highly likely that we will be cruising with MSC again in the future. Yet the cruise was not without issue as will be detailed in time..... Ship is an interesting design being narrower (beam) from deck 8 upwards. MSC have used this space to allow loads of outside eating and drinking space (not 'policy' with RC and only limited to the back of the ship with NCL). The design is very glitzy with lots of facilities. Embarkation was good as you can take all your photos from the comfort of your home before you get on the ship. Credit cards are logged within 3 days so no time taken to do that either. Hence very fast process. Cabins (we were on deck 10 balcony) are at least as big as RC / NCL and equally well appointed yet for a 20 day cruise with weather ranging from 12 to 29 degrees C, there was limited storage space. Hence we simply put the clothes that did not need hanging into the case and put them back under the bed (no sweat really!). Agreed that there could have been more live TV channels in English. And same in the sports bars where MSC seem to think that we all love football, football and more football (wrong!). Always even more difficult Trans Atlantic yet MSC then provided 10 movies free which changed each day to compensate. Video loops of each stop would have been good though. One issue with the cabin was the rattling of the patio doors which I could not 'wedge' myself. It's a ship and it flexes. Itinerary had to change as Hurricane Maria had landed 2 months earlier yet the stops were all good especially Madeira, Antigua and Puerto Rico. Weather was superb all cruise : each day was sunny and the temperature got hotter as we reached the caribbean hence you could spend all day on deck 16 in the sun. There were loads of activities during each sea day : tai chi, dance classes, poolside games (a bit Butlins), crafts, etc. You really could not be bored yet might have been different if the weather had been poor / choppy. Food was as good as RC / NCL yet not quite as good as Costa. Good variety, good quality. There were a number of 'Elegant Nights' and then also Italian, French, Greek, Spanish etc men nights. Great fun. Waiters were friendly and well trained and only covered c. 20 guests each assisted by a separate drinks waiter. Alit, Santiago and Kristijan - great job! Meal times were 5:45, 7:45 and 9:45 with the shows repeating each night to allow all guests to attend. The set times allowed you to arrange your evening around dinner and reduced the chaos I've experienced elsewhere when guests arrive continuously (often without booking!). Evening shows incorporated elements of Cirque Du Soleil and were good shows. Costumes were professional and the troupe were talented and well trained. Perhaps a bit too much opera on the 20 day cruise (even though we like it) and more thought needs to be given to cruises longer than 14 days. Also need more shows happening at different times in different locations to allow for choice. Andre - you're an experienced cruise director so please take note. Zip line was free and fun although had some teething issues. Water slides were also fun yet the toboggan slide didn't interact. Gym was good although a bit small and way too hot especially with external glass radiating in the heat. So to the improvement points : Firstly - let the Italians design the ship yet let the Germans build it. 'good enough' is not really good enough. And my concern with this is that the senior team didn't seem to be spotting these issues either. Not sure how MSC will schedule repair time either with a full cruise schedule. We lost electricity (with 400 other cabins) one evening for 4 hours. Rooms are VERY dark with no power! Secondly - hygiene. The toilets failed frequently. This is a design issue and will not be fixed quickly. Hand washing stations also failed and there was no 'washy washy' being reinforced at each and every entrance / exit to the restaurants / buffets. Come on MSC - you know this is vital in a confined space. The MSC Seaside was good yet not as shiny and perfect as it should have been being 'fresh out of the box'. The staff helped to bridge the gaps yet MSC need to think about how to give them at lease 1 day off per week or they will burn out. So, that's it really. A great cruise - first MSC and first Trans Atlantic. We will very likely do both again. Read Less
Sail Date: December 2017
I sailed on its maiden voyage from Trieste, Italy to Miami Fl this past December and could not have enjoyed it more. Excellent crew, in all areas of the ship, they could not have been more pleasant or helpful. Dining room acoustics very ... Read More
I sailed on its maiden voyage from Trieste, Italy to Miami Fl this past December and could not have enjoyed it more. Excellent crew, in all areas of the ship, they could not have been more pleasant or helpful. Dining room acoustics very good, never seemed too loud. Never really enjoyed going to buffets, but the fact that you could dine outside made it worthwhile. Good selection of food, and wonderful breads. Room service was quite speedy. Definitely try Roy's specialty restaurant, excellent. Ladies, get your hair done, only $30 and they do a lovely job. For those of you who like a little excitement, try the zip line or water slides. We had a suite and it was smaller than expected, but the balcony made up for it. For those of you who like the great outdoors, the layout of this ship if for you. Sailing with them again later this year and can't wait! Read Less
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