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8 Helpful Votes
Sail Date: January 2018
The Seaside is absolutely beautiful but has many problems. If you want to wait for elevators and finally walk away and walk the steps this is the cruise for you. It only has CNN as news, intermittent strong smell of sewer in the halls(and ... Read More
The Seaside is absolutely beautiful but has many problems. If you want to wait for elevators and finally walk away and walk the steps this is the cruise for you. It only has CNN as news, intermittent strong smell of sewer in the halls(and more often in our stateroom), back to back cruises have exact duplicate of the 1st week in food and theater. The theater attendants cause huge disruptions as they continue to seat people even after the first song/act. Immigration pass through at end of 1st week took an hour and 1/2 due to MSC holding us in the hall for about 45 minutes before allowing us to returning to the ship. If you don't register your credit card within 48 hours, you have to settle your bill in CASH. They take lots of short cuts on the food in the buffet –lots---(no half-n half, creamer or real butter on last 2 days of cruise) buffets are 95-97% the same food every day and were crowded and very noisy. Lunch in the dining room always takes at least 1 hour and 45 minutes. No one encourages hand cleaner before entering buffet or dining room(it's available but people do not use it). Hand rails on stairs are rarely cleaned. All music in theater was recorded, no live orchestra, 3 of the shows were great the rest had super shrill voices/singing. Room steward and dining room attendant were great, wonderful. Since I visited the service desk often, I found several of the attendants pleasant but with their hands tied as far as positive results. Very disappointed after so much anticipation and excitement to sail with MSC on their new ship. Read Less
Sail Date: January 2018
We had a nice vacation planned, fly from Germany to Capetown, spend a few days there and then go on a short cruise to Durban to meet our guide there for a Safaritour. Well, the first and third part worked out well, but the cruise,,, The ... Read More
We had a nice vacation planned, fly from Germany to Capetown, spend a few days there and then go on a short cruise to Durban to meet our guide there for a Safaritour. Well, the first and third part worked out well, but the cruise,,, The itinerary said embarkation starts at 12:30, so we decided to get there at around two pm in the hope of avoiding the biggest rush. When we got to the cruiseterminal, there were still people coming off the ship, so naturally embarkation hadn´t even started. There were already long lines out in the rather hot sun because the terminal is much too small to handle a "regular size" cruiseship. Some of those waiting in line didn´t make it on board before six pm. We were lucky, because we had priority embarkation through our having gained "black" status via the statustransfer-program MSC is running currently (we are Elite Plus at Celebrity Cruises). Even so we had to wait one and a half hours, before we got on board. I think Capetown Harbor and MSC are about equally to blame for this. Like I said, the Terminal is very small and there were only three or four counters( of a possible ten or twelve) open when embarkation finally began. Then ther was the rather stupid setup by MSC having the commercial photos (those you can later buy) taken right after the security check and the onboard photos taken one by one after entering the ship single file on two gangways. It would make more sense taking the necessary photos right after the security check and position the voluntary photos somewhere later. Well, when we finally had made it on board, the fun really started. At MSC the cabins are supposed to be open and you find your roomcard inside. Naturally our cabin was locked and it took another half hour until somebody came to open it for us The cabin itself was very nice,only the sofa is looking very old, but overall the cabin is nice and roomy. It even has a walkable closet. After some exploring in the cabin, we discovered that the safe was locked, so another trip to the reception and more time waiting in the cabin instead of exploring the ship. The ship was supposed to get on its way to Durban at six pm, but by then there were still people embarking and the first announcements were made that " due to the strong winds" our departure would be delayed by several hours. We spent a nice evening on board after a rather ho-hum dinner with several beer buckets (remember we´re Germans) and went to bed. Next morning we´re still in Capetown and the first lttle panic sets in with our companions if we can make it to Durban in timeto meet our guide. All morning announcements are made that we are still a little delayed due to the strong winds, although on the ship´s tv the winds are shown at 21 knots, which doesn´t seem too extraordinary- If a cruiseship can´t handle 20 knot winds, they might as well beach it somewhere or make it a hotelship in some port... By noon the reception had just reassured us, that we would still reach Durban on monday, when the announcement came that MSC couldn´t guarantee the hour or even the date of the arrival in Durban and everybody who wished to disembark could now do so. The process involved another long wait in line and in the early afternoon our shortest cruise ever thankfully ended... Read Less
Sail Date: December 2017
The travel with family members ,friends and their children The embarkation dint go smooth, two of the family members children accompanying us didn't have the all necessary travel document for children, the ship had to leave them ... Read More
The travel with family members ,friends and their children The embarkation dint go smooth, two of the family members children accompanying us didn't have the all necessary travel document for children, the ship had to leave them fortunately we met the following day in Portuguese island. happy ending The ship was so big and luxurious with nice cabins that suits every member,balcony,Suits ,inside cabin .sea view., the ding staff were so welcoming you could think that they know you We danced at the deck and sometimes watch live performances . Port service improved a lot from the last cruise i had in 2013,, short and manageable ques . It was a life time experience. Every one want to go again with more friends and family members.we had lots of entertainment. we bought gifts for our families at the the shops. The photos were so beautiful we could live any we took every thin that was display at the photo shop. the most special one was when I get invitation as a voyagers club member to be welcomed by the captain crew, I felt so special Read Less
Sail Date: December 2017
I have sailed with this company on three previous occasions and have enjoyed them all. We booked accommodation in Genoa for three nights before cruise and although the weather was cold and showery we had a great time walking all over the ... Read More
I have sailed with this company on three previous occasions and have enjoyed them all. We booked accommodation in Genoa for three nights before cruise and although the weather was cold and showery we had a great time walking all over the city. We arrived at the cruise terminal early but everything went smoothly and after waiting on a seat for 30 minutes we were able to board. Our cabin was ready but not our cruise card, but staff at boarding told us to give our cabin number to dining room staff and we would be able too add our drinks to our package. We then went to the buffet four lunch it was very busy bit this was not a problem as there were staff at the buffet entrance who took you to a seat. Also there was a button on the table to summon a beverage waiter and they were very efficient. The food was hot and there was a good selection. During the whole cruise this was the only dining room we used it was a loot quieter than other ships I had been on also no Queues for food, this was all down to good layout. Also I was please to see when the place was busy it was not below the restaurant managers to help clear tables. The entertainment was OK Some of the stage shows were good Somme not, bands in the bars were varied. I have written this review because of so many negative reviews. I do not want to dress four dinner and be told what to wear, if we were going to the bars etc we changed out of shorts and into casual wear. If you want to dress up youy can but lots of people don't it is all up to you. Read Less
9 Helpful Votes
Sail Date: December 2017
Having sailed with MSC before, my wife and I thought a cruise on the new MSC Seaside would be great. How wrong we were. This was our 14th cruise with various cruise lines so we know what to expect on a cruise. This ship was not ready to ... Read More
Having sailed with MSC before, my wife and I thought a cruise on the new MSC Seaside would be great. How wrong we were. This was our 14th cruise with various cruise lines so we know what to expect on a cruise. This ship was not ready to sail anywhere. The toilets overflowed or did not flush; also taps in the restrooms were not always working. Some of the staircases were taped off, one of the sports bar door frames was held in place by sticky tape one day to stop it falling down, our cabin 12198 had no power for 5 and a half hours on day 3 until after two calls to reception and a personal visit a fuse was changed outside our cabin, (which took one minute).We were told by other passengers of wardrobe doors falling off and compensation being paid. The Bridge of Sighs glass walkway glass was cracked and had to be replaced. Workmen with their little tool trolleys were all over the ship doing repairs. I could go on but you get the idea. The ship itself is poorly designed, the theatre is too small, and so instead of two 40/45 min shows there are three 25/30 min shows, a pity because the shows were very good. Same issue in the main dining rooms there has to be three sittings 5.30/7.45/9.15. Pool deck 16 not enough space, sunbeds crammed in too close together. The main lounge for entertainment, called Haven Lounge too small with very heavy seats which were very hard to move, (even by the waiters).The Atrium (decks 5, 6, 7, 8) virtually no tables or chairs to sit and listen to the entertainment. 5,000 + passengers in my opinion is too many. Disembarking in Miami took far too long. After three hours we could no longer wait for our colour to be called and just joined the queue and left the ship. (There were hundreds more still waiting). In our opinion a very disappointing cruise. Poor food, service and poor entertainment in the bars and not enough draw space in the cabin for a two week cruise. On top of that questionable hygiene, many of the passenger were coughing, in fact we both came home with a sore throat, cough and eye infections. We are not complainers; in fact this is the first time we have had to give a negative opinion about a cruise. One positive, the beds and bedding were great. Read Less
6 Helpful Votes
Sail Date: December 2017
the date and itinary we wanted to spend christmas in dubai,you could not fault a single thing the ship is magnificent and the staff wre wonderful, hubert and jean the pool attendants smiling and only to willing to help at 6.30 in the ... Read More
the date and itinary we wanted to spend christmas in dubai,you could not fault a single thing the ship is magnificent and the staff wre wonderful, hubert and jean the pool attendants smiling and only to willing to help at 6.30 in the morning, manuela from rumania in the early breakfast at 6 and surbessa from cape town and all of them on early brekfast smiling happy could not do enough for you,all of reception alice juliio andrea lilly to many to mention osama grm,could not fault givanni the maitre di, we did eat in the main restaurant a few times but 9.pm. is a bit late for us and 6 is to early so ate in the buffet which was incredible, and ate in the butchers cut superb, the animation team were incredible and the dace teachers wonderful dancers i know what i am talking about i was a dancer, there was something for everybody the only drawback ignorant greedy rude passengers of every single nationality, what the crew have to put up with with some of these passengers is disgusting i felt sorry for the crew most people need a lesson in manners will definately cruise with msc again and hope to cross paths with every single member of the crewxx Read Less
7 Helpful Votes
Sail Date: December 2017
A brand new MSC ship straight out of Monfalcone shipyard - the same shipyard that buiilds Carnival and most other modern cruise line ships. Finally a cruise ship with an truly innovative design. The external areas are amazing, there's ... Read More
A brand new MSC ship straight out of Monfalcone shipyard - the same shipyard that buiilds Carnival and most other modern cruise line ships. Finally a cruise ship with an truly innovative design. The external areas are amazing, there's nothing like that on any other ship, period. Huge sundecks, much wider than usual, an amazing acquapark, longest ever zipline at sea, and my very favorite spot on this ship - an aft lower deck pool with 2 shaded areas and 2 bars. I relaxed there for most of the time and did some office email when I absolutely had to - working there looking at the ocean felt *slighlty* better than in my office :-). Not to mention the buffet restaurant, where else on a modern cruise ship you can have lunch outside on deck 8, some 50 feet from the sea ? My cabin was also good, obviously with all modern gadgetry like UBS ports etc and slightly larger than similarly priced cabins on otehr ships. The staff was experienced and friendly but they had to learn about working on the ship so occasionally service was slower than what I had wished - but they did improve visibly during my time on the ship. Looking forward to cruise ahain on her ! Read Less
21 Helpful Votes
Sail Date: December 2017
We wanted to experience an Inaugural Cruise and the Seaside transatlantic from Trieste to Miami fit the bill. The ship is beautiful and glitzy and very stable--sometimes we didn't even feel like we were moving. The shows are ... Read More
We wanted to experience an Inaugural Cruise and the Seaside transatlantic from Trieste to Miami fit the bill. The ship is beautiful and glitzy and very stable--sometimes we didn't even feel like we were moving. The shows are extraordinary and the Jungle area for children and the child in each of us was wonderful. The dancing instructors were fabulous, especially the Argentinian Dance Academy of Erin and Alex as well as the MSC instructors, Pat and Leo. The balcony cabin was well-appointed and the bathroom shower was well-designed. The closet space is tight and hard to access--but if you are going on a 7 day caribbean jaunt clothing is not that big an issue---however on a 20 day transatlantic with 4 formals, it is. Taking into account the fact this was the first cruise for the staff it was still unsatisfactory. There were days we never say our cabin steward, the satellite connections went dead for the 5 days at sea and until we arrived in Miami. The venue for ballroom dancing--the Piazza Grande shut down early at night with no recorded music to dance to and a crew that refused to do anything about it for about a week. Another disconcerting fact is the inability to do a promenade around the entire ship. The Yacht Club passengers have the entire front 3rd of the ship making it inaccessible to the rest of the guests and quite frankly making you feel like a 2nd class citizen. The dining experience was awful--the dining room at night was understaffed, over-crowded and the food was constantly served lukewarm. Perhaps there were 5 memorable entrees--on an Italian ship to think you could get nondescript food is unimaginable. At lunch, service was slow and erratic. The Marketplace buffet is a disaster--poorly set up, you wander around to collect all your food. Even the pizza was never served hot. The specialty restaurants, especially the seafood one is beautiful, but the service was again spotty, the food marginally better. Roy's 3 restaurants have promise. Finally, we got sick with a respiratory condition about the 7th day at sea--as did most of the ship--The coughing and hacking outplayed the music in the shows. We are still suffering from it a week off the ship. Ship claimed nothing unusual, but after 15 cruises and NEVER getting sick, this was not believable. We suspect it had to do with the air-conditioning --sometimes it worked in the cabin or the hallways and other days it was off. At our dinner table of 8 everyone got sick, almost all of the friends we made, got sick as well. Read Less
10 Helpful Votes
Sail Date: December 2017
This cruise was for our 20th wedding anniversary. The ship is gorgeous! The ziplining was great. The entertainment group did a wonderful job, so many beautiful costumes. The evening entertainment was not THAT great. No comedy only a ... Read More
This cruise was for our 20th wedding anniversary. The ship is gorgeous! The ziplining was great. The entertainment group did a wonderful job, so many beautiful costumes. The evening entertainment was not THAT great. No comedy only a few Karaoke nights. Lots of things to do with the children. We ate in the main diningroom only a few times. It took forever to receive our food. We were just receiving our dessert's as the next group were preparing to enter the restaurant. We were the last ones to leave the restaurant. We found it easier to eat at the buffets. Long waits to enter the ship while at the ports due to the fact they only had one person scanning your room card and only one person at the security machine. They need to speed this up a little! I did not do any shore excursion thru the ship, but they had plenty to choose from and everyone we spoke to had a good time. It was very easy embarking, disembarking.....well we can not blame it on the ship. We had to be out of our room by 7 AM. We were scheduled to get off at 9:15 AM. We finally stepped off the ship at 11 AM. All in all, we would go back on the ship, it is beautiful! The staff was wonderful, and it was great seeing quite a few familiar faces from the Divina! Read Less
1 Helpful Vote
Sail Date: December 2017
I will preface my comments with some background. This cruise was our 15th. Until recently, we selected cruises based on cost but now that we are both retired, itinerary and season are weighed. Our favorite ship so far is the MSC Poesia. ... Read More
I will preface my comments with some background. This cruise was our 15th. Until recently, we selected cruises based on cost but now that we are both retired, itinerary and season are weighed. Our favorite ship so far is the MSC Poesia. Our favorite cruise destination is a toss up between Alaska and the Baltic. Our family tent camped for decades so we are used to adjustments and getting by with what we have. We enjoy cruising because it takes us to many places we may never get to and because there is a great feeling of adventure on the open sea. We have sailed MSC once before, once on NCL and 6 times on both Carnival and HAL. This cruise was the inaugural sailing of MSC Seaside, originally scheduled from Venice to Miami but later changed to Trieste to Miami. The expectation of this new style ship was alluring. There was a great following of its construction on Cruise Critic and constant updates over the past year. Captain Scala posted videos online and we were so excited to be a part of this adventure. Now to the review! We arrived in Venice for 2 nights as planned. When MSC announced the port change to Trieste, they also announced plans to bus passengers from Venice to Trieste on the day of sailing. We arrived at the Venice port at noon along with 1,000 others. Buses departed every 30 minutes for the 2 hour ride to Trieste. We had to wait in line for over an hour to board a bus. Upon arrival, only 2 buses at a time were able to release passengers, so we had to wait 40 minutes to get off and go through embarkation. While embarkation was quick and easy, we later found out that we were not given any drink vouchers that were included with our Fantastica experience. Also, there was another person included on our account whom we did not know. All this was discovered when on board and in our cabin. We went to the front desk, waited for 30 minutes and were told the unknown person would be removed from our account. By the second day, the person was still not removed we found there were charges on our account the first day that were not ours. We returned to the front desk that evening (11pm) and had to wait 2 hours in line to get all this resolved. There was no apology only a comment regarding their system issues. MSC has kiosks were passengers register their credit card for on board charges. This must be done within 48 hours. We did it on the first day. It was very quick and easy and we thought we were all set until we got a letter stating that we had to repeat the process because of a system problem. We tried to re-register the card but it didn't work. After another 30 minutes in line at the desk, we were assured everything was in order and our card would be billed at the end of the cruise. No explanation of why this happened and no apology. This became the theme of the cruise - if there is a problem, it is due to system failure or it is was our fault. MSC accepted no responsibility and provided no resolution unless the problem was tangible, like water dripping from the ceiling of our cabin. Oh, yeah! We were assigned to interior cabin 13065, Fantastica. For us, this was a great cabin! During the Cabin Crawl, everyone was impressed with the size of our cabin. All the cabins along the side of the ship are quite narrow. Ours was wide. It measured about 13 ft x 14 ft or 182 sf. We had ample room to move around beside the bed and more than enough room to access the bathroom. Our only complaint was the location of the TV which made it awkward for 2 people to watch TV unless both were laying in bed. At 5:30 am on day 3, I woke up to the sound of water dripping from the ceiling over the TV and onto the desk where all our papers, phones and cameras were sitting. Fortunately, the electronic devices were only splashed but all the papers were soaked. I grabbed a towel to soak up the water on the desk and carpet and then called the front desk to inform them of water leaking in our cabin. His comment was, "Are you sure it's water leaking?" Yes, I'm sure! And then he said, "We are in the process of docking at port. When someone from Engineering is available, we'll send them to investigate." About 5 minutes later, there was a knock on our door. A hotel manager asked about the water leak, took a look at it and called someone. Then the room steward showed up, and a few minutes later, 4 men in overalls with ladders and tools began tearing apart the ceiling panels. We had to vacate our cabin for 4 hours. And once again, no apology from anyone, no note to say the problem was fixed, no explanation - nothing! We were not expecting an upgrade or anything like that but a simple phone call, note, or personal comment from management stating their sincere regrets for the situation would have been appreciated. Our Main Dining Room experiences turned into a daily highlight. We requested early dining but were assigned late dining. Our cruise card and cabin account stated we had Anytime Dining. Late dining is scheduled to begin at 8 pm. We arrived 5 minutes early and joined the line, however, the service for early dining took so long to complete that the doors were not opened until 8:30 pm. This happened the first two nights. When we requested decaf coffee at the end of our meal, we were told decaf is not available unless we pay for it. That was not acceptable to anyone at our table or the next one and we complained to the head waiter, Pasquale. He explained that he could give us instant decaf but that brewed decaf would not be available in the MDR until after the ship docks in Miami. Again, we objected. Pasquale then said he could not do anything about it that night but he assured us that we would have decaf the next night. The next day, our request for early dining was accepted and we were given a new table and a 6 pm start time. That’s how we found out about the slow service causing the delayed start for the late dining. Our table must have been the last one to order, get served and get dessert because we were among the last folks out of the dining room at 8:15 pm. We were served decaf coffee though! However, we discovered that Pasquale was no longer on duty in the MDR. When we asked about him, we were told that he was reassigned to the Marketplace Buffet on deck 8 because, and I quote: “he was too fat to get between the tables” of the MDR! Unbelievable! We think he was reassigned because he spoke up for us. When we tried to find him in the buffet, we were told he was reassigned to the crew’s mess. Dining time was reduced by about 5 minutes each night until it reached 1 hour and 35 minutes. So, that's the way it went for the whole trip. Enough already! Let's talk about the ship! This is the first ship I have been on where I felt like a second class passenger! There is a definite distinction between the “have’s” and “have not’s”. Yacht Club is the way to go if you want a deluxe experience. Can't afford YC? Then pay for the Aurea Spa to get the next best thing. Don't feel like paying extra? Then you will get less. Deck seating on this ship is not plentiful. This sailing was 2/3 full, so 1,800 people less than capacity. We did find seating but not in ideal locations. All the available deck space at the front of the ship on decks 8 and 18 are reserved for “first class” passengers who paid extra. And you will be reminded of it if you forget. Besides the large signs, there are “guards” posing as towel clerks stationed at the entrances to check your status. The zip line is free. Woo-hoo! If you ever wanted to try zip lining, here is your chance! If you have ever been zip lining, then this one won’t provide any excitement for you. It’s basically a slow ride over the pool but it is worth doing it once or twice. There was never a line on our sailing. There are 4 water slides - 2 are free and 2 are not. The free ones are okay. Even though the slides go over the sides of the ship, you cannot see or tell that from in the slide. It was not a thrill ride. However, the other 2 slides did look exciting because they combine the water slide with an electronic video game. I’m not into gaming but for the younger folks, this looks like something you want to do, especially if your parents are paying for it. Deck 7 aft swimming pool is adults only. It is 6’5” deep all around. Not many were using the pool. What was MSC thinking when they designed the deck 17 mid-ship Jungle pool? The chlorinated water and low ceiling makes it feel like the pool at the YMCA. The only place there is sunshine is directly over the water in the pool. This pool was used by families but not sunbathers. WiFi on board was poor in our cabin. The server connection constantly failed. MSC for Me has good features but without a connection, it’s useless. Theater shows were repetitive and I can only give a “thumbs up” to the few shows that did not involve opera!!! Way too much opera from singers who are diva wanna be’s. We quit going after the second music only show. IMO, the shows were pretty lame. MSC scheduled 3 shows per night. Some were not well attended, which makes it hard on the performers to give their best. Just writing this review is depressing me. There is a saying that “there is no such thing as a bad cruise.” After this cruise, I still agree with that saying because we did enjoy nearly all the ports of call, our cabin, Irina, who greeted us each evening in the MDR and so many of the Cruise Critic members we met on board. Overall, the cruise itself was good. I wish MSC all the best. I don’t think MSC learned anything from the previous bad experience in the USA market with the Poseia. And as Pasquale found out, lessons learned on the Divina are not going to be tolerated on the Seaside. Maybe MSC will prove me wrong. We have a cruise booked on Divina for March 2018 as she returns to sailings in Europe. PORTS: Messina - Godfather Tour was excellent. Beautiful sights in Sicily. Mallorca - HOHO recommended but maybe take the city bus into town to catch it rather than at the port. We had to wait an hour. City bus line is long but there is a bus every 5-10 minutes. Barcelona - Gaudi anything! Cadiz - Went to Seville for the day Funchal - Private tour into the mountains. Awesome! Tenerife - Why did we stop here? Days at sea - Great weather! Sunshine and upper 70's every day! Antigua - Nelson Dockyard by local bus #17. Only $2.50 pp one way. San Juan - Our 5th time. Lots of stores closed for remodeling. Miami - Embarkation issue caused 2 hour delay. Read Less
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