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3 MSC Cruises Taormina (Messina) Cruise Reviews

Me and wife wanted to try out this new 2019 ship and love watching Cirque de Soleil. Got a great price on an inside cabin but had to many customer service problems. This is our 1st and will be our last cruise with MSC. Our our ship ... Read More
Me and wife wanted to try out this new 2019 ship and love watching Cirque de Soleil. Got a great price on an inside cabin but had to many customer service problems. This is our 1st and will be our last cruise with MSC. Our our ship excursion we were given a sticker with our group number and were told to wait to be called. After 3 time that I ask another agent and he told us that the bus had already left 20 minutes ago. I explained to him that we were told to sit and wait untill called. He responded "NO he did not tell you that". Luckily another group of 2 and 3 passengers were also told the same thing. Manager appologized and told us to pay taxi for the 7 of us to try to catch the tour bus at the first stop. She left but we then realized that 7 adults couldnt fit in one small 3 row taxi cab so we had to make arrangement to get a van and pay more. The MSC manager should have stayed until we left to make sure we were taken care of. There was alot of little problems with the customer service that we will never travel with MSC. On one reentry we had to wait in line 30 minutes in the 95 hot room. They only had 1 security agent and 1 xray machine to check people in. The room had no air or fans. Absolutely NO excuse to go through these conditions on a VACATION. Overall alot of the staff does not know what or where things are on the boat. The buffet has alot of dead times where very little food is available Not one time did any employee mention washing your hands or sanitizer before people are entering food area. It was rare to see anyone use sanitizer or wash there hands before the buffet lines. This seems like a serious health safety problem on this boat. Cirque shows were good. The other shows were average. Cant believe that one of there shows is a hand shadow show. Every port has new passengers embarking and disembarking so you have to listen to the safety announcements every day in 7 languages. I could go on and on but this cruise line is a JOKE. I have traveled with Carnival, Holland, Royal Caribbean and Norwegian and have never written a bad review of there ships. Read Less
Sail Date September 2019
My family of 25 decided to celebrate my mother birthday on a cruise to Europe. What a disappointment. We flew from New Jersey, New York, Florida and Georgia for this joyous occasion. This ship seems to be only concerned about packing ... Read More
My family of 25 decided to celebrate my mother birthday on a cruise to Europe. What a disappointment. We flew from New Jersey, New York, Florida and Georgia for this joyous occasion. This ship seems to be only concerned about packing people on a ship and dropping off to different stops without having space to have any entertainment. 1. They nickel and dime you for everything (soda, ice cream, tea, lemonade) previous ship we sailed all was included 2. The nightly dinners were tasteless and not a great variety. After a couple of nights we stop going to dinner and went to the market place 3. The Marketplace wasn't must better but we had no other choice. The do not have a variety of foods and most of the time you had to wait for them to replenish 4. Nothing to do at night except take in a 20-30 minute show (different every night), Karaoke 3-4 nights and different dance training every night. We are use to having a selection of entertainment every night be it comedy, games etc 5. The Casino is very small and roped off for smoking/non smoking If you have issues with breathing do not go in because the smoke comes over the rope. 6. The reception desk can only answer questions but not take payments. You have to go to a kiosk to make payment and if you need a receipt for the credit card payment you must go back to the reception desk for printout. 7. We attend the Cirque du Soleil show, very disappointing This experience has changed my mind about cruising and I will never cruise again. Read Less
Sail Date April 2019
We wanted to experience an Inaugural Cruise and the Seaside transatlantic from Trieste to Miami fit the bill. The ship is beautiful and glitzy and very stable--sometimes we didn't even feel like we were moving. The shows are ... Read More
We wanted to experience an Inaugural Cruise and the Seaside transatlantic from Trieste to Miami fit the bill. The ship is beautiful and glitzy and very stable--sometimes we didn't even feel like we were moving. The shows are extraordinary and the Jungle area for children and the child in each of us was wonderful. The dancing instructors were fabulous, especially the Argentinian Dance Academy of Erin and Alex as well as the MSC instructors, Pat and Leo. The balcony cabin was well-appointed and the bathroom shower was well-designed. The closet space is tight and hard to access--but if you are going on a 7 day caribbean jaunt clothing is not that big an issue---however on a 20 day transatlantic with 4 formals, it is. Taking into account the fact this was the first cruise for the staff it was still unsatisfactory. There were days we never say our cabin steward, the satellite connections went dead for the 5 days at sea and until we arrived in Miami. The venue for ballroom dancing--the Piazza Grande shut down early at night with no recorded music to dance to and a crew that refused to do anything about it for about a week. Another disconcerting fact is the inability to do a promenade around the entire ship. The Yacht Club passengers have the entire front 3rd of the ship making it inaccessible to the rest of the guests and quite frankly making you feel like a 2nd class citizen. The dining experience was awful--the dining room at night was understaffed, over-crowded and the food was constantly served lukewarm. Perhaps there were 5 memorable entrees--on an Italian ship to think you could get nondescript food is unimaginable. At lunch, service was slow and erratic. The Marketplace buffet is a disaster--poorly set up, you wander around to collect all your food. Even the pizza was never served hot. The specialty restaurants, especially the seafood one is beautiful, but the service was again spotty, the food marginally better. Roy's 3 restaurants have promise. Finally, we got sick with a respiratory condition about the 7th day at sea--as did most of the ship--The coughing and hacking outplayed the music in the shows. We are still suffering from it a week off the ship. Ship claimed nothing unusual, but after 15 cruises and NEVER getting sick, this was not believable. We suspect it had to do with the air-conditioning --sometimes it worked in the cabin or the hallways and other days it was off. At our dinner table of 8 everyone got sick, almost all of the friends we made, got sick as well. Read Less
Sail Date December 2017
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