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Sail Date: August 2017
i am happy with the result. in fact, I am going to repeat in one week but this time i will try in Central America. The staff was correct, not nice not unfriendly and the animation team was also good. I didnt like the dance teacher, she was ... Read More
i am happy with the result. in fact, I am going to repeat in one week but this time i will try in Central America. The staff was correct, not nice not unfriendly and the animation team was also good. I didnt like the dance teacher, she was believed, rude and unfriendly with some guests and she laught when someone couldn´t follow the dance class. We weren´t dancer, we just wanted to spend some funny days!! the room was perfect and clean at the first view but we found one tshirt and shoe under the bed and I promise it didn´t belong to us. We paid for all inclusive but we have to pay for juices, ice creams and creppes. I think that if you offer all inclusive service, it should have all the drink and food from the cruise. I am very displease with the excursions and all transfer. The price was really expensive and we paid 4 mor times from de boat in Mikonos just for buying inside de cruise. I think you could give more information about the ports, the transfers and in general, about what we have to do. In my opinion, you should think that nobody knows nothing about how to move in a cruise so all people need information and organization. I also can´t understand why we had to pay for one picture that we couldn´t choose and the staff decided to left in our room. In general I happy with MSC, the experience was differente that I though but it was correct. Read Less
5 Helpful Votes
Sail Date: July 2017
The worst service I've ever seen on a cruise. Crew member Threw things from a cot in the pool and the head of the deck instead of helping or solving the problem answer with very bad manners and I generate a bigger problem. In the ... Read More
The worst service I've ever seen on a cruise. Crew member Threw things from a cot in the pool and the head of the deck instead of helping or solving the problem answer with very bad manners and I generate a bigger problem. In the bufett they remove the meal even if you are serving a dish because they close. They charge absolutely everything, even the things that in most cruises are included in the cost of the ticket. The crew is completely new and not fully trained to give the service that is expected. In conclusion MSC is the worst and expensive Cruise Line !! Princess, Royal Caribbean, Costa, have much better service and atmosphere on the boats. Disney with so many kids much better in all aspects of adult serviceI do not recommend at all for this cruise line for people who want to have a vacation according to the cost paid. Read Less
Sail Date: May 2017
I have been to some destination of this cruise, but it wasn't any problem! All of them are wonderful. The best: the itinerary and the ship (and the people that work there). Your employees are very kind, respectful and helpful. ... Read More
I have been to some destination of this cruise, but it wasn't any problem! All of them are wonderful. The best: the itinerary and the ship (and the people that work there). Your employees are very kind, respectful and helpful. Excursions: they were too expensive. We reserve with others cheaper companies. To improve: 1) Cleaning of the exterior of the ship and the windows in the buffet area. In others companies they do this dayly. 2) Little amount of food in the restaurant at night. I was still hungry after every plate of food ... but it was delicious. I always asked for one or two plates more, without problems! 3) space for smokers - smoking room: it is allowed to smoke in the casino, but it was awful and incorfortable for non-smokers. The whole lounge smells bad. It is a passage area to the theater and go throught that part was nasty for us. Read Less
24 Helpful Votes
Sail Date: April 2017
We have cruised on about 30 occasions, however this was our first time with MSC. I spotted this 3 night trip from Southampton to Hamburg on the MSC Preziosa and thought it would be the ideal time to take a look and see what MSC had to ... Read More
We have cruised on about 30 occasions, however this was our first time with MSC. I spotted this 3 night trip from Southampton to Hamburg on the MSC Preziosa and thought it would be the ideal time to take a look and see what MSC had to offer. We normally cruise with Celebrity, Princess, Royal Caribbean and Cunard. The check in was quick enough, although not as smooth as other lines... we didn't actually get our cruise cards until we were on the ship and then had to use a self serve machine to 'pair' our credit card wth our cruise cards.... not a big deal, although not sure why they didn't do that for us. The ship is very big and modern... I loved the style. Not over-the-top, but still very classy. It was kept very clean and tidy throughout. Despite being big, it was very easy to find our way around using the little maps provided at check-in. There are plenty of lifts/stairs and we never had a long wait for a lift, despite so many passengers on board, Actually, in my opinion, it never felt very crowded... except for the buffet restaurant, but that is to be expected. Our cabin was a B2 Balcony grade on desk 13. 13011. Very nice decor, the bed was comfortable and the bathroom was as expected. It was a quite location with very little noise from the deck above. We were on board the ship for about 12:30 and decided to head up to the buffet for lunch, Sorry to say, this is where things started to go wrong! The selection of food, was not so good. Even worse was the quality of the food.... it was bad. Nothing looked fresh and the presentation was poor. I'm not really a fan of buffet restaurants, but can normally find something to eat. On the MSC Preziosa, I really struggled as did my partner and our friends. In the end I opted for a few slices of Pizza, which was pretty tasteless. During the 3 days, the food did not get any better.. it was without a doubt, the worst food we have ever experienced in over 30 cruises. The main dining room was also shocking... Poor selection, overcooked, tasteless food with terrible presentation. The only place we found anything nice, was in the little patisserie. Lovely cakes, milkshakes, ice creams and coffee's. Our only saving grace was the bar service! We purchased the premium drinks package, which offered us virtually any drink we wanted. We found that the bar staff made some beautiful cocktails... this was very consistent throughout the ship. So the bar staff were, without a doubt the best we have experienced, on any line/ship. The service was also good and friendly. So, all in all the MSC Preziosa is a beautiful modern ship, lovely crew and brilliant bar service..... however it is totally let down by almost everything food related. We have another cruise booked with MSC next year. The new MSC Seaside in the Caribbean. We really hope that as it is based in the USA, standards will be better. If not, that will be our last cruise with MSC. One other thing... I would recommend the Spa. We used the thermal suite and it was beautiful. We loved all the different saunas and steam rooms. Read Less
1 Helpful Vote
Sail Date: April 2017
this was our first cruise we were told this was a carribean cruise not so this is an atlantic ocean cruise with only three very limited time stops not very mutch time for to do anything ship was beautiful but very very expensive food ... Read More
this was our first cruise we were told this was a carribean cruise not so this is an atlantic ocean cruise with only three very limited time stops not very mutch time for to do anything ship was beautiful but very very expensive food was excellent the best part of the cruise our cabin was at the rear of the shipon deck ten there was a constant churning noise from the ships propellers in the water even with the cabin doors closed. if you want to do this one make sure that you take out your all inclusive drinks package as it is essential if you dont want to be out the price of your cruise again bar prices are crazy example bottle of water $3.75 small bottle heiniken beer $5 75 very hard for first time cruisers to find way around ship as signage is very poor for the money we paid this was not that special overall very disapointed would not do it again Read Less
57 Helpful Votes
Sail Date: April 2017
I am just back from a week on the MSC Poesia and thought I would share some highlights of the week’s activities and port excursions. We cruised round trip out of Venice to the Eastern Mediterranean. Keep in mind when you read my ... Read More
I am just back from a week on the MSC Poesia and thought I would share some highlights of the week’s activities and port excursions. We cruised round trip out of Venice to the Eastern Mediterranean. Keep in mind when you read my comments that my comparisons to other cruises are based on this being my 30th cruise and have been on many of the other major cruise lines. This was my first MSC cruise. Ship comments (in no particular order): 1) The ship is beautifully decorated. All common areas were clean and well maintained. 2) The service and friendliness of the staff onboard were fantastic. We did find that the dining room service for the “My Choice Dining” tended to be a bit slower than having an assigned dining time. 3) Unlike the other cruises we have been on, the late seating for dinner is 9:00pm! 4) Unfortunately, the food onboard was not good at all. We tried both dining rooms and the buffet for breakfasts, lunches, and dinners. The food was never hot and was just not up to par with any of the other cruises we have been on. 5) The boarding process at each port stop is quite slow. Some days there was only one gangway with one security line opened. Allow enough time to get back on board! 6) Although there is a lot of live music at night in just about every lounge, there are too many dance lessons by the cruise staff that interfered too long with the singers/musicians performing. 7) The shows in the main theater were just okay. 8) There are MANY common drinks/beers/wines that are listed on the bar menus that are NOT part of the beverage packages. Excursions (all were done when we got into each port independent of the cruise line): I should point out that every stop on this cruise is in cities that have many streets and alleyways filled with shops/restaurants/cafes/etc. Some are pedestrian only, while some allow cars and mopeds. At no time in any of the cities did we feel the least bit unsafe,and we covered as much area as possible at each stop! Most of the fun was wandering through the cities with no map or agenda! All amounts referenced below are in Euros. 1) Venice – We flew in a day and night early to spend time here. We stayed at the Il Moro Di Venezia Hotel which is a short walk from the Piazzale Roma. That is the location where the airport buses and taxis will drop you off downtown. After checking in, we took the ACTV #1 Vaporetto for $7.50 through the Grand Canal from the hotel to St. Mark's Square. We then leisurely walked back shopping and stopping in a couple cafes for drinks. The next day we walked back to the Piazzale Roma and took the People Mover for$1.50 to the cruise terminal. Note that you will still have quite a walk to the ship after you get off the People Mover. However, at the end of the week when you get off the ship, there will be plenty of taxis waiting to take you to the airport. The fee is $50 per taxi even for the larger minivans. 2) Bari – Of all the stops on the cruise, this seemed to be everyone’s least favorite that I talked to. However, I enjoyed it.We actually walked into town and back (about 20-25 minutes each way). Once in town, do not miss going down by the water to the seafood market where the local fishermen bring their daily catches in. There is a bar at the end of the market that sells $1 beers while you stroll the market and talk to the locals. 3) Katakolon – Once off the ship, look for the light blue building toward the right. They offer $10 round trips to Olympia. Once in Olympia, the entrance fee into the Olympics site is $12 each. You walk around at your own pace, and all the buildings have markers that explain what they are. The museum is also included in your ticket price. It takes about 30 minutes to get there, and they allow you two hours to spend at the site. We found that to be the perfect amount of time. Once back in port, you will have time to shop in Katakolon, grab a beer, or just walk the streets before boarding the ship. 4) Mykonos – The ship sells transfers into the city for $7 via boat or $10 via bus round trip. It did appear that it was too far to walk. The entire town is white buildings. We did the same walking around as the last two stops and then headed to the beach. The bus stop for the beaches is not far from the windmills and costs $1.80 each way. The bus schedule there and back is posted on a board. You pay the driver when you get on board. We went to Paradise Beach, and I would recommend it. They have a beautiful beach area, no charge for lounge chairs, and offer a restaurant, bar and smoothie store. Once back in Mykonos, we stopped at a local restaurant for a Gyro, calamari, and drinks along the water looking over at our ship. It was the best meal we had all week! 5) Athens - We opted for the Hop On Hop Off bus. They are located as soon as you walk out of the port area. The cost is $16 each (keep your receipt from the bus in Katakolon and you get $1 off each). Our first stop was the Acropolis. Tickets to get into the site are $20 each. It is quite a walk to the top, but so worth it when you get there. We got back on the bus for one more stop, and that was the Temple of Zeus and the Plaka area. This is the oldest section of Athens and has more shops/restaurants/cafes/etc. We spent a few hours there, and by then, it was time to get back on the bus and head back to the ship. The HOHO bus full route around Athens takes about 90 minutes, but there is just not enough time to see everything unless you just want to ride the route without getting off the bus. Traffic gets pretty busy by the middle of the afternoon. 6) Corfu – This stop was to have been in Sarande, Albania, but the weather was too bad to tender in. So, we docked in Corfu instead. It was a $10 taxi ride each way into town for four people. We spent a few hours walking around town and stopped in a café for drinks before heading back to the ship. 7) Dubrovnik – This was a tender port, and the advantage was that the tender dropped us off right at the entrance to the walled city. We walked the city walls. Tickets were $22 each, but you must pay in Kuna. There is an exchange store a few doors down from the entrance to the walls. The entire trip around the walls took a little more than an hour at a leisurely pace. There are great photo opportunities along the way. We then wandered the streets shopping, looking around the open market in one of the squares, and stopping in a couple cafes for drinks. Hope this review helps in some way with your planning. Enjoy your travels! Read Less
15 Helpful Votes
Sail Date: April 2017
This is the fourth cruise line I've tried and unfortunately falls at the bottom of my list of all 9 cruises I've taken. We chose this cruise because of the value. The Aurea package for a balcony room for three people was far less ... Read More
This is the fourth cruise line I've tried and unfortunately falls at the bottom of my list of all 9 cruises I've taken. We chose this cruise because of the value. The Aurea package for a balcony room for three people was far less expansive than anything else we had looked at and the perks were fantastic. Access to the thermal area of the spa (steam rooms and saunas), three massages, and beverage package were all included in the roughly 3K we spent. The loyalty match program put us at the second to the top tier and had its own perks that were great. I was apprhensive after reading the reviews but went in with an open and optimistic mind. First, the ship is absolutely gorgeous. Tastefully decorated and glamorous. They did a great job building and decorating. The cabins were clean and tasteful but the TV was in the far corner of the room and much smaller than any other I've seen. There were very few channel options and all on demand movies were $8 each (compared to Celebrity and Princess, for example, who offer many on demand options complimentary). Yes yes, I know you don't go on a cruise to stay in your cabin and watch TV but on the occassional evening when we were very tired and just wanted to relax it wasn't terribly ideal gathering around the tiny TV to watch our rented movies. One of my bigger concerns was regarding food as I had read from multiple reviews that it wasn't terrific. To that I would like to say I was very pleasantly surprised! I had the best duck I have ever had in my life in the main dining room during lunch one day and the finest rissoto I've had on a ship during dinner. The pasta is all incredible and perfectly cooked. We only ate in the MDR twice as we had a dining package for all the specialty restaurants and the food was great both times. The steakhouse and Italia Ristorante were good but the decor was a huge turn-off. Very bright and under decorated with cheap plastic chairs and no linen. The best venue was the Galaxy restaurant with its stunning views and well-appointed table settings. All in all, though, I don't think I would dine at all three specialties again as the menus were very similiar and the cuisine was all the same. There was nothing to make any of them truly stand apart from one another. That said, food was delicious. We never got the chance to visit the buffet during any meal service times and only went in between so didn't get a full selection but what we did get was tasty. The pizza is fantastic both at the buffet and at Eataly. Oh, and the pub food in the sports bar was pretty good. Entertainment: The evening shows were spectacular. Mostly variety style shows but the acts within were fantastic. The theater is beautiful with plenty of seating and the stage sets were all great. I was disappointed, though, in the lack of other entertainment options. This was literally the first ship I have ever been on that didn't feature a single outside act. No guest singers, magicians, comedians, jugglers, acrobats, etc. All shows were procuded by MSC and while they were very good, the Theater was the only venue that offered stage entertainment. No smaller theater for comedians, for example. There was also a serious lack of other forms of entertainment. Very few trivia games, for instance, or even mundane things like a paper plane flying contest. While looking for something to do my cruisemates and I often just found ourselves getting drunk in the casino (admitedly, a favorite pasttime of ours!) Divina does offer a small bowling lane in the Sports Bar which is cool but one lane was always out of order and the other ALWAYS had people on it which surprised me given the $8 a person price tag to engage. The ship also had a 4D theater which was neat but several of the seats were out of order. In the same area there is a Formula One race car simulator that we never got to try which is a shame because each of us paid $20 for unliming bowling, 4D theater access, and the race car but because of the crowds, we literally only did the theater one time and nothing else so it was a waste of money. During the day there was very little to do which is generally not an issue for us as we usually hang out at the pool. HOWEVER... this brings me to a huge issue we had - There are three swimming pools and they are all very small. They waste so much space in the main pool area by surrounding it with one-foot shallow splash pools that take up a LOT of area. Also, there is a huge lack of entertainment on the pool deck. It was almost eerie not hearing the usual steel drums or live bands that all other cruise lines have throughout the day. There is an indoor pool with a retractable roof but unlike most other cruise lines it is not adults only. Both of these pools were FULL of children running around at all hours of the daytime. Apparently we caught the week when all of Europe had their spring break because there were over 1000 children on our cruise, we were told, and believe me, you could definitely tell. Obviously parents took advantage of MSC's "Children sail for free" offer. The third pool was adults only but on the far back end of the ship. It was quite nice... when the wind wasn't blowing forcefully which was almost every day. They also strictly enforce a no beverage policy in all pools which takes away some of the fun for people like us! For those who enjoy their spa time on a cruise, MSC Divina is tops. There were so many treatments offered you could spend all week trying 5 things a day and not even come close to experiencing everything they have. The spa is gorgeous and treatment rooms are very comfortable and serene. I highly enjoyed my times in the steam room and my massage as well as the juice and smoothie bar. The bars all offer a variety of drinks with frozen drinks that don't use mixes and are made with fresh fruit and pure ingrediants like coconut cream. Great selection and since we upgraded to the premium drink package for only $8 more a day we were able to get almost everything the ship offered. Our package included premium brands as well as gelatos, ice cream treats, delicious pastries and full access to the minibar. By far the best beverage package I've ever experienced. Okay, my biggest reason why I will not be returning to MSC in the near future: The service was absolutely HORRIBLE. With the exception of a few bartenders/servers that were very friendly with us not a single staff member made us feel appreciated or even wanted. Almost every bartender and server looked and acted miserable. A few were actually outright rude. Our room steward never bothered to introduce himself and we actually had to call him one day to make up our room. On more than one occassion we were charged for things we didn't purchase or were told would be refunded - it took multiple calls to get these charges removed and one of them never was. On the last day we ended up swallowing that loss figuring it wasn't worth the hassle. However, when we tried to disembark we were told we had outstanding balances - turned out the pizzas we ordered the night before (which were included in our dining package) were charged to our accounts. It took 30 minutes for the right person to finally take these charges off so we could exit the ship. Overall, rudeness and a serious lack of consistency made this the worst cruise staff I have ever encountered - no exaggeration. So, all in all, food was great, what little entertainment they had was good, pools were awful, and service was truly disappointing. Did we have fun? Of course! It's hard not to find happiness and joy on a cruise but did this ship live up to what we now expect from this type of vacation after 9 voyages? Absolutely not. MSC really needs to focus on what levels of service and expecations Americans are accustomed to if it really wants to break big into this market. Read Less
10 Helpful Votes
Sail Date: April 2017
It was our first time on an MSC cruise. We loved the cruise and the people that we met. I wouldn't recommend this cruise line for first timers. We will definitely do MSC again! Pros: - Beautiful and elegant ship - Most of the ... Read More
It was our first time on an MSC cruise. We loved the cruise and the people that we met. I wouldn't recommend this cruise line for first timers. We will definitely do MSC again! Pros: - Beautiful and elegant ship - Most of the crew was very helpful - Price was well work th value - Drink coupons worked wonderfully - Didn't feel like MSC was trying to constantly sell you something - We're not buffet people, but the lunch buffet was the best of any cruise so far - Embarkation and debarkation was super easy! - Cabin was very nice! Cons: - Not enough bar tenders - Food in the main dinning room was bad, but wasn't the best - Not enough deck space or pools - Hard to find a waiter or waitresses for drink orders - Lugage terminal SUX! Hour wait! - Way too many Spanish speaking artists - Shows were not the best Read Less
11 Helpful Votes
Sail Date: April 2017
We booked this mini cruise as an alternative to a break in Barcelona over Easter. AT the time of booking we had to fly from Dublin (Aer Lingus) as flights from Northern Ireland were not available on the websites and as there were 6 adults ... Read More
We booked this mini cruise as an alternative to a break in Barcelona over Easter. AT the time of booking we had to fly from Dublin (Aer Lingus) as flights from Northern Ireland were not available on the websites and as there were 6 adults and 2 children it was best to secure our seats. We pre-booked parking at Clayton Hotel near Dublin Airport who have a shuttle bus which runs every 20 minutes. this was very efficient on departure and return.On arrival a Barcelona we made our way to the port by 2 Taxis 39euro each. The ship was not docking until 1300hrs so we left our luggage with the porters and went into Barcelona for some lunch. We returned after 1500 hoping to embark however we had to wait until 1600 before this commenced. Embarkation was speedy and before long we were at our cabins, luggage was already there. We had 3 inside cabins which were roomier than RCI rooms. The ship is a nice size and has the same wow as RCI, in my opinion MSC ships are much more ornate. We tended to eat in the buffet mainly because of the 2 under 3's in our group, the choice was plentiful and the food warm and being replenished frequently, you just had to gauge the timing as it could fill up rapidly. The shows were excellent and enthralled the children keeping them quiet, and open mouthed for 40 minutes or so, every bit as good as anything I have seen on any other cruise line. The music in the lounges as you passed through the ship was of a great variety to suit all tastes, we preferred la Insolito lounge which had a good dance floor and a great band. Staff onboard were very friendly and particularly good with the children. Staterooms were very comfy and as already stated slightly larger than RCI insides. Stops at Marseilles and Genoa were on this trip, we stayed aboard at Marseilles and got off in Genoa, Chlidren and parents went to the Aquarium by themselves, while we did the hop on / off bus and shopping. I found the signage through Genoa terminal poor for passengers going sightseeing and worse when returning to the ship. I would have no hesitation in returning to MSC for another cruise in the future. Read Less
7 Helpful Votes
Sail Date: April 2017
Having sailed 9 times on 4 other cruise lines, I had high expectations of my experience on what was billed as a premiere ship. It is a gorgeous vessel...the theater shows are outstanding and the entertainment team was top-notch. However ... Read More
Having sailed 9 times on 4 other cruise lines, I had high expectations of my experience on what was billed as a premiere ship. It is a gorgeous vessel...the theater shows are outstanding and the entertainment team was top-notch. However there were many issues we encountered that dampened the experience. We had booked our cruise with a Travel Agent and specified a Balcony Cabin. What our Agent neglected to tell us is that the "Bella" Experience we booked did not guarantee an unobstructed view from our balcony...and we got one of the worst views on the ship. Not only do the lifeboats obstruct the view of nearly every cabin on the 8th deck, but there was also very large steel beam above the lifeboat outside of our cabin (#8138) that made it impossible to see anything unless you're standing up and even then you can't see directly down to the ocean but just across to the horizon. I discussed my disappointment with Guest Services on board the ship and they advised that there was nothing they could do. They could have appeased me with an onboard credit but that was never offered. Another observation in the cabin was the vent below the refrigerator had a large accumulation of dust. This is not necessarily something that needs to be cleaned after every voyage, but it looked like it had never been addressed. Despite our boarding documents specifying 2pm as Embarkation time, being seasoned cruisers we knew better and arrived at the Port Terminal around noon. The process inside the terminal was very fast and efficient, we were on the ship less than 15 minutes after arrival. That was partly due to the fact that they do not associate your credit card to your account inside the terminal like every other cruise line we've sailed with does. We had to go through a tedious process at a kiosk inside the ship to accomplish this. In addition to that, we had to go to the casino to pick up our prepaid drink vouchers. All of this should have been handled inside the terminal. As I mentioned, the theater shows were outstanding...but pretty much every show was singing and dancing, mostly opera singing. I prefer a variety such as comedy, magic, etc. But the singers and dancers are extremely talented. The food was decent, but there was no "lobster" night. Lobster was on the menu for an additional charge, but other cruises I've been on have offered lobster one night of the voyage as a regular item. On the first formal night, we wanted to meet the captain and when we asked a crew member what time the captain came out for the meet and greet, we were advised that it was 9pm which we couldn't do as we wanted to catch the 9pm show. It turns out that the captain came out at 830pm since he was part of the 9pm show so we unnecessarily missed that opportunity. There was inconsistency with the advertised vs. actual time of arrival at port. This can be expected since travel time and customs clearance time can vary, but there were no announcements advising when we could go ashore in Grand Cayman. We had an independent excursion...we were incorrectly directed to the front of the ship, and by the time we got off we missed our excursion. Later in the voyage, we ordered a photo package using our embarkation photo. When we went to pick up the package, the Photo Shop had lost our package and we had to scroll through all the photos on a computer so that they could reprint it. Read Less
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