we are black/ diamond member's
with this there is supposed to be numerous privileges like free dining art a specialty restaurant for 2 PER membership card this was disputed by the management of the restaurant stating that it is only one per cabin eventually the concierge of diamond voyagers club got it through middle managements think heads that its per card, that was the first of many trips ...
Imagine a ship with a weird design, everything is turned inward, the window views of some bars are blocked by equipment and always close the blinds of all windows at night. To see the sea you have to go to the pool deck and face the wind and mud. On the 6th floor deck there are side aisles, but there are no chairs to sit and read a book. Imagine that the service has no standard, indicating the ...
Told 4 crew about the ordeal including reception who told us "Management has been informed". But nobody ever came to see us or even check if we were ok. Sent an email to customer service department highlighting that this was totally appalling, but they didn't see it that way - "I’m sorry to hear that you felt a lack of support from staff on board. Unfortunately, after the local police have been ...
Veteran cruiser this was our 5th with MSC. Sadly they seem to be going backwards with Entertainment, food and service.
I gave this review 2 stars, out of the dozen or so cruises I have taken this was by far the least enjoyable.
This is the reason for each star I knocked off.
1. Lets start with entertainment. It was bad, the shows they put on were cheap and the crew performing were poor. ...
I don't normally post reviews but in the case of MSC I found other people's opinions useful so thought I'd add my brief thoughts on MSC Fantasia.
We booked mainly because of an attractive itinerary that included a land tour to Machu Picchu with a price that was too good to miss. We joined at Barcelona with the itinerary including Malaga, Madeira, Tenerife, San Salvador de Bahia, Ilehus, Ilha ...
the destination in combination with the price. Our travel agent organised connecting flightswith KLM so everything looks good. The ship is very nice, the crew friendly and the food is good
The main problem is: TOO MANY PEOPLE it cost appr. 3 hours for embarkation waiting and stand in a line.
Waiting and stand in a line for almost everything as: breakfast, shore excursionslunch in the ...
It was our second time with MSC. The first one was with MSC Fantasy and was very good.
To start, embarkation lasted three hours, very stressful. We had to buy soap at the first port we arrived because the soap dispenser did not work. The menu at buffet and restaurants did not have many options, specially if you do not want to eat meat. They take a lot of time to refill food and coffee, when ...
We chose this cruise because of its 23 night itinerary of very varied destinations, covering South America through to Europe, we had previously cruised with MSC on the Opera, based in Cuba, which we really enjoyed.
Sadly this cruise turned our to be the worst possible nightmare! - We booked the Top Grade Aurea package as this includes "My Choice" dining, where you can dine anytime between 7.30 ...
We have sailed mostly with RCL previously and was looking forward to sailing with a different cruise liner. This was our first time sailing with MSC.
Embarkation process was alright. We embarked from Salvador (Cruise started in Santos, Brazil a couple of days before we embarked) and therefore they only had 2 staff at the check in desk which probably took longer than it should have.
As soon ...
This review is for two adults in an Aurea balcony on MSC Seaview. Salvador , Brazil to Barcelona, 11 nights. Our first on MSC...
Boarding in Salvador was very quick, we were in our cabin by 12.45. Most passengers started 4 days before us in Santos and reported 5 hour delays getting onboard. We were told the ship only had 3400 passengers out of a possible 5179.
The Cabin was clean, amazing ...