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67 MSC Cruises South America Cruise Reviews

We were all waiting a large warehouse type building up to 6 hours to acess ship!! No explanation, no apologises. Then once on the ship, we were ordered to take part in the health and safety exercise, when most of us were exhausted and ... Read More
We were all waiting a large warehouse type building up to 6 hours to acess ship!! No explanation, no apologises. Then once on the ship, we were ordered to take part in the health and safety exercise, when most of us were exhausted and hungry. Organisation in disembarking for excursions, were chaotic & disorganised. An excursion to Rio was not included as part of the itinerary. Sorry, there was an excursion, but it was on the day that we were to leave the ship. Entertainment mainly catered for the Portuguese speaking people, we were guessing what was being said or sang. Although some of the staff were friendly and helpful, some staff struggled to under any other language but their own. Positives..our cabin was comfortable, clean and maintained by the staff that attended to it. Some staff were were friendly. Sorry, I won't be travelling with MSC again based on this experience. Read Less
Sail Date January 2020
sorry for my English ! I’m from Brazil . the cabin was the best thing! it looked like a hotel room. the food at the buffet was better than at the social restaurant. everything is paid, there are no activities for 5000 people, ... Read More
sorry for my English ! I’m from Brazil . the cabin was the best thing! it looked like a hotel room. the food at the buffet was better than at the social restaurant. everything is paid, there are no activities for 5000 people, the cleanliness of my room was horrible. I bought a wifi package on the last day they already canceled before the trip ended. It is my sixth cruiser (msc, costa, pullmantur) but the service of this ship was horrible.I do not recommend and I will not go on a “famous” ship anymore BR - Eu não recomendo esse navio a ninguém , de todos que eu fiz esse foi o mais desorganizado! Fiquei a viagem toda no tédio ! A equipe de animação péssima sempre as mesmas coisas: alongamento, aula de língua e dança ! 7 dias foi o suficiente para querer sair do navio ! Tudo era pago , a pista de boliche era só 2 para 5 mil pessoas ! Sempre lotada e fechada durante o dia ! A limpeza da minha cabine meu deus , foi a pior das viagens , tive que buscar toalha de piscina para tomar banho pois o camareiro não ia. Fora o wifi que comprei e me roubaram um dia a menos (pois o pacote era até o final da viagem ). Enfim eu paguei 10 mil reais , meu dinheiro não dá em árvore e não volto mais a esse tipo de navio! O buffet estava bom e tinha variedades ! A cabine por ser nova também era boa , as lojas também eram .... Enfim achei ruim pelo valor que paguei fora que os elevadores sempre estavam lotados... imagina todo mundo querendo se mover ?! Esse navio não tem estrutura para o número de passageiros para prestar o serviço com qualidade Read Less
Sail Date January 2020
I have been on eight cruises and have cruised with Royal Caribbean, Norwegian, Carnival, Costa, and Viking River. All have been great. This MSC cruise, however, would turn anyone against cruising. I chose this cruise because it began in ... Read More
I have been on eight cruises and have cruised with Royal Caribbean, Norwegian, Carnival, Costa, and Viking River. All have been great. This MSC cruise, however, would turn anyone against cruising. I chose this cruise because it began in Buenos Aires and featured two days in Rio de Janeiro, the two places I most wanted to see in South America. What MSC does not tell you is that this ship is operated like a hop on, hop off bus, allowing people to check in and out all along the route. This meant that the ship was in a constant state of upheaval, with passengers who were embarking and disembarking competing with cruisers trying to get on and off the ship for excursions. I don't know what went wrong on the second day in Rio, but those embarking passengers were packed into the terminal for several hours waiting to board. Other issues with this ship: It was nearly impossible to get a drink. There were not enough cocktail waitresses in the lounge areas and if you tried to get a drink at the bar the bartender ignored you in favor of filling orders for the waitresses. Also, many of the lounge bars were closed on sea days so if you wanted to relax with a book and drink in one of them you had to wander around looking for an open bar. The food in the dining room was mediocre and unvaried. Every salad sat in a bath of watery dressing because the lettuce hadn't been dried properly after rinsing. Two elevators were broken during the entire cruise. The buffet area was always crowded; my guess is the short-term passengers were determined to make the most of their brief stay by eating as much as humanly possible. There were lovely lounges on one deck -- with all the views completely blocked by lifeboats. In short, I would warn anyone off this particular cruise and, personally, I'd be afraid to trust MSC again. Read Less
Sail Date January 2020
Regrettable or treat that an MSC is giving its passengers. The ship was absolutely full. Believe that they have enlarged or cabins in a renovation, but not widening the common area. The buffet restaurants, a shopping area and a pool ... Read More
Regrettable or treat that an MSC is giving its passengers. The ship was absolutely full. Believe that they have enlarged or cabins in a renovation, but not widening the common area. The buffet restaurants, a shopping area and a pool area did not accommodate the number of passengers. It is not possible to move through the theater to a restaurant without being used by people. We had to hold like children by the hand for fear of them getting lost and not finding us quickly. The size of the pools is ridiculous and the amount of tables did not support 10% of the passengers. As well as the pool bar attendants, besides being grumpy, they couldn't handle the service. It was all chaos, without communication and without respect. Little variety of food in the buffet restaurants. In 07 days there was variation of 3 dishes. At dinner the tables were almost glued to each other and not enough food, and the taste was not worthy of a caveat. Several staying after dinner or buffet restaurant to eat something else. The only highlight is the shows, which are really very good as artists. It's unfortunate, but a cruise with the MSC is never repeated. I had already done another one in 2010 and it was fantastic, so repeated, but they are second to none. The first a dream and this now a nightmare. Read Less
Sail Date January 2020
we are black/ diamond member's with this there is supposed to be numerous privileges like free dining art a specialty restaurant for 2 PER membership card this was disputed by the management of the restaurant stating that it is ... Read More
we are black/ diamond member's with this there is supposed to be numerous privileges like free dining art a specialty restaurant for 2 PER membership card this was disputed by the management of the restaurant stating that it is only one per cabin eventually the concierge of diamond voyagers club got it through middle managements think heads that its per card, that was the first of many trips to diamond concierge. from the beginning when we went for dinner in the main dining room they tried to charge for water stating that you must buy it by the bottle "well we had the evidence to prove they were wrong again(screen shots from MSC actual website that as of may 2018 they were providing free water at the main dining area and lunch time dining) they soon back tracked on this demand for us but it was quite obvious that many new cruisers were still being charged which we found to be very dishonest. because the cruise had only 8 westerners on board there were virtually no announcements in English ,(only on the first day for safety drill) Now lets get to the buffet TERRIBLE if you like breads , cakes sliced fruits and other dishes that we can only describe as slop well then this ship will be right up your alley , the main dining room food was of such poor quality that it was an insult to a well seasoned cruiser, we didn't bother going for 4 nights as nothing ever came out correct , the alleged steak was cut from a piece of roast beef which was quite obvious , fish dry , chicken dry and stringy. we did eventually get out second complementary specialty dining after numerous conversations with the head of guest services who knew that it was per card , the hotel manager also agreed and amazingly when I stated to him that he needs to get the entire food and beverage team together to once and for all get it through their thick heads what diamond members are entitled to "he said that's a great idea" ( as a foot note there were only 8 diamond members on board so we think they are just not use to providing service to top tier customers) priority boarding worked well when they were made aware of our level cant complain about that, the balcony room on deck 9 was spacious and well laid out bathroom was a decent size. this ship dedicates an entire deck (16) to people who want to pay 35 euros extra for the privilege as you can imagen not too many people were there, then they had the cheek to close off another nice place to sun bake and set the same charge to enter this area this was a complete joke and designed as a money grab. the bar / wait staff were pleasant as most were Indonesian or from other countries , we noted that there were no Italian bar staff and were told by numerous bar persons that they were not put behind bars as they had the wrong attitude and were easily agitated. the ports were nice (tendered 3 of them and that went pretty smooth only because we had priority boarding diamond) but some people we knew waited hours to go ashore and were not happy. overall the ship is nice and well laid out certain staff bar / wait were a breeze to deal with but that's where it ends management have no idea ,food terrible , and if this is how they treat diamond members then the rest have got no hope. We wont be back, have already booked 2 more cruses with royal and celeberity where they do know how to treat top tier guests the only person who knew their job was the diamond concierge lady with out her nothing would have gotten sorted , msc should stick to shipping containers not try to be smoothing they are clearly not able to be. Read Less
Sail Date December 2019
Imagine a ship with a weird design, everything is turned inward, the window views of some bars are blocked by equipment and always close the blinds of all windows at night. To see the sea you have to go to the pool deck and face the wind ... Read More
Imagine a ship with a weird design, everything is turned inward, the window views of some bars are blocked by equipment and always close the blinds of all windows at night. To see the sea you have to go to the pool deck and face the wind and mud. On the 6th floor deck there are side aisles, but there are no chairs to sit and read a book. Imagine that the service has no standard, indicating the lack of training of people. There are bars that make a "dry martini" with sweet martini ... In restaurants the maitres and waiters do not understand each other. If the passenger gets in one way, someone has a seat in the other. When you get to the other, have someone sit down ... on the other! It seems that there is no management and coordination. I only saw the managers at the formal presentation in the theater. And I saw it too in a bar, when the A&B manager and bar coordinator scolded a bartender who didn't understand the request of a stupid Brazilian monoglot passenger. I was very embarrassed to watch the scene, especially since that bartender is one of the most competent I've encountered in the 8 days of the trip. The bars do not serve any snack to accompany the drinks. Even paying. No cold popcorn. Nothing! The food is bland and unimaginative. Very little protein, usually a roasted leg of something. The rest very full of sauce. The a la carte restaurants also have buffet. In restaurants the service is hard-working, but again without standard. If you're lucky enough to hit a table served by a friendly and attentive waiter, it was lucky. If it's another, unlucky yours. The a la carte menu is little varied, with few protein options and few pastas. Believe me, an Italian steamer serving few pasta options and often with seafood sauces. Overall, it has what it promises, but seems to lack proper management in hospitality and A&B. Many times since check-in, it seems that the crew do not understand each other and are beating their heads in front of the passengers. What saves are the evening shows of a very good professional and aesthetic level. The television has very few channels and does not have an information channel with the en-route position, weather and temperature out there. There are no music channels either, so bring your mp3 and speaker if you like it. Bottom line: I took this 8-day cruise to experience the brand because I want to make a crossing. One thing I can estimate: MSC NO MORE. Read Less
Sail Date December 2019
We chose this cruise because of its 23 night itinerary of very varied destinations, covering South America through to Europe, we had previously cruised with MSC on the Opera, based in Cuba, which we really enjoyed. Sadly this cruise ... Read More
We chose this cruise because of its 23 night itinerary of very varied destinations, covering South America through to Europe, we had previously cruised with MSC on the Opera, based in Cuba, which we really enjoyed. Sadly this cruise turned our to be the worst possible nightmare! - We booked the Top Grade Aurea package as this includes "My Choice" dining, where you can dine anytime between 7.30 and 10.45pm, and at a table size of 'your choice' either on a large shared table or an individual table for 2, it's all based on "My Choice" - The Aurera Class also includes the 'Inclusive Drinks Package' and provides a priority boarding procedure. After a smooth embarkation, we found our cabin on deck 15, to be superb, after the usual Safety Drill, we went to a bar for a drink so that we could settle into our new home for the next three weeks... Little did we realise the horrors that were to follow! At the bar we were told, Sorry you cant have a drink on this Cruise Card Code, this is only valid for a drink whilst eating in the restaurant or buffet during meal times, we told him that we had paid for The Aurea Class etc, he merely told us to go to reception and see what they have to say about it... We went down to Reception only to find dozens of people all queuing up with various complaints, we waited very nearly an hour before we reach a receptionist, on explaining what had happened, we got the impression that he thought we were just trying to get something extra for nothing! eventually after making some phone calls he said that he would change the cruise card and code, this worked at the bar and we got our two drinks, and we then felt more relaxed about this unsettling incident! At around 8pm we went to the Aurea Restaurant and asked for a Table for Two, only to be told that they did not have enough Tables for Two, also they were full and had no further room until after 10pm, which would be on a large shared table, we declined this and left, we did not eat anything this first night, as there were no free seats in the buffet either... The next morning we telephoned the Restaurant to make a reservation for a Table for 2, at around 8pm, the Restaurant Supervisor told us that he could not promise to do this as there are not enough small tables, he suggested that we arrive at the restaurant at 7.30pm right at the opening time and he would 'try' to get us a 2, he then said that if he did manage to do this, we would have to agree to keep this particular table and time for the whole duration of the cruise, we agreed to this, and he did get us seated on a table for 4, but for our use only, on the strict understanding that we vacated the table by 9.45, so they could get it set up for the second sitting... We carried on like this for the remaining 22 nights, which is certainly not what MSC promote in their "My Choice" dining options, another annoying thing is that the ships photographers would come around the restaurant 'whilst you are eating' and virtually insist on taking your photograph sometimes even by sitting with you or cuddling you!!! We gave up even trying to get a lunch in the dining room, as they only have 3 Tables for 2, in the entire restaurant! - In most cases we tried to eat ashore as much as we could to relieve some of the stress of dining on-board... With the Aurea Inclusive Drinks Package, we were unable to choose a wine either in the bar or restaurant, we could only request a Red or White wine, we were not looking for the Premium Brands, just basic drinks, could not select type of wine, or get an Irish Coffee or even a Bloody Mary, you were may to feel that you were trying to cheat the system! In addition to the dining saga, we found the theatre shows to be rather poor and repetitious, the Cruise Director seemed to get most enjoyment from his pre-show introductions, which he delighted in giving out at high speed in several different languages, apparently for his own amusement. Relaxing in the various Bars was often spoilt by the fact that sales staff would set up tables along side the seating, to sell Watches and Perfumes etc, it was at times like sitting in a Market Place! We appreciated most of the shore excursions that we did, particularly as they got us off the ship! - We actually tried to fly home to the UK from Brazil after just four days on board, sadly this was the Easter Holiday weekend and most of the flights were either full or very expensive, we reluctantly decided to stick it out until the bitter end! As a result of this very distressing cruise we have now decided to cancel our 2020 cruise, as there is no way we could go through this dreadful experience again, which is a great shame as we have enjoyed many cruises in the past on various shipping lines, including MSC, but NEVER AGAIN with them! In all fairness, we must mention that we found the ship itself to be clean and smart and all the staff were extremely pleasant and helpful... Read Less
Sail Date April 2019
It was our second time with MSC. The first one was with MSC Fantasy and was very good. To start, embarkation lasted three hours, very stressful. We had to buy soap at the first port we arrived because the soap dispenser did not work. ... Read More
It was our second time with MSC. The first one was with MSC Fantasy and was very good. To start, embarkation lasted three hours, very stressful. We had to buy soap at the first port we arrived because the soap dispenser did not work. The menu at buffet and restaurants did not have many options, specially if you do not want to eat meat. They take a lot of time to refill food and coffee, when they do. Napkins at the buffet were dark blue fabric, dirty and smelly as well as the plastic glasses to drink water. Dining tables at the buffet were usually dirty, they did not remove the dirty dishes and stuff very fast. No enough tables at the buffet, it takes some time to find a place to seat. No shows at the theater for several days, even at sea days. However, one night there was the best show we ever enjoyed at cruises, with an Argentinian singer, Guillermo Guido. Great show. Instructions to connect to the Internet were not given to the rooms. After some time, we finally found the instructions on a blackboard near the Reception office. We wasted a lot of time with long lines everywhere because there were just a few officers to help you. It seems that they did not have bilingual crew. The library was very limited, not only the quantity of books available but also its schedule. The person in charge of the library did not speak or understand basic Spanish, in spite of most of the passengers were Argentinian. The crew looked very tense and did not smile at any moment, they just did the minimum required with a tired face. Finally, they charged for water and everything, even for the only scale they had at the gym, $9!!! Read Less
Sail Date April 2019
We have sailed mostly with RCL previously and was looking forward to sailing with a different cruise liner. This was our first time sailing with MSC. Embarkation process was alright. We embarked from Salvador (Cruise started in Santos, ... Read More
We have sailed mostly with RCL previously and was looking forward to sailing with a different cruise liner. This was our first time sailing with MSC. Embarkation process was alright. We embarked from Salvador (Cruise started in Santos, Brazil a couple of days before we embarked) and therefore they only had 2 staff at the check in desk which probably took longer than it should have. As soon as we got on the ship, my first impression was what a stunning ship! There is a lot of mirrors which makes the ship look even bigger. It looks very extravagant. It has a water slide, jungle pool, pools, jacuzzis, zipline, bowling alley, arcade, library, theatre, cinema etc. Our rooms were also ready unlike RCL where you have to wait until 2pm (we were in the ship around 12ish). We had a balcony room and it is very spacious and the bed is comfortable. Also the wardrobe space is adequate. They describe the ship as a smart ship. I recommend purchasing the wrist band (about $5) as you don’t have to worry about your cruise card at all. But you will need your cruise card when you get off the ship. You can use the wrist band to purchase things and for reserving theatre shows if you haven’t done it yet on your TV. There’s about 11 free movies and some of them are quite decent. Live TV channels are also available that caters to different language speakers (we’ll come to that in a moment). You can also check menu from the dining room on your TV and book spa/excursions. I would also recommend downloading the MSC for Me App as you can use it onboard to check for activities and book stuff without having to pay for the internet. You can connect to the ship WiFi and then use the Internet ID that you can find in your cruise card and cabin number to log in. This will not work unless you are connected to the ship WiFi, i.e. will not work outside the ship. Now for the not so good reviews. Food - If you are looking to go on a cruise and worried about gaining weight- this is the cruise for you. The food is not great in the dining room - with the exception of desserts, they’re pretty edible. The buffet isn’t great either. No comparison with RCL on this one - RCL’s food is definitely better! Service - In comparison with RCL, I missed the smiley faces of the crew regardless of who you are. In RCL, they greet you in the corridors with a big smile, everywhere in the ship. In MSC, you’ll be lucky to get one. The staff are pleasant but they don’t go that little bit extra which makes your cruise special. Entertainment - In terms of activities throughout the day - you’ll get bored. There’s nothing fun. This is what the ship lacked - a sense of fun! A waste of a beautiful ship! However, the in-house entertainment is definitely better than RCL. In fact RCL can learn from MSC in delivering a great show. Also the staging and costumes are phenomenal. However, the guest performers on some nights are quite so-so. Language issues - It gets a little bit exhausting when they had to repeat the same thing 7 times in different languages. It’s mostly a Brazilian cruise but dear God, apart from Portuguese, it was translated to English, Spanish, French, Italian, German, Polish. So an announcement that should last 30 seconds, lasts about 10 minutes. They need to learn from RCL on this one on how they make it work. Disembarkation - the disembarkation is also an issue. We were delayed in our stop in Malaga due to three medical emergencies during the cruise (one was a pregnant woman who had to be taken off the ship using via an air ambulance). So when we disembarked in Malaga, we had to queue for about an hour before we were let out and there was no queuing system so people started overtaking us. It was a shamble! Overall, I think it’s a nice ship and I would go back only if it is destination heavy. Will never go back on a transatlantic cruise, it was a slow death! Read Less
Sail Date April 2019
This review is for two adults in an Aurea balcony on MSC Seaview. Salvador , Brazil to Barcelona, 11 nights. Our first on MSC... Boarding in Salvador was very quick, we were in our cabin by 12.45. Most passengers started 4 days before ... Read More
This review is for two adults in an Aurea balcony on MSC Seaview. Salvador , Brazil to Barcelona, 11 nights. Our first on MSC... Boarding in Salvador was very quick, we were in our cabin by 12.45. Most passengers started 4 days before us in Santos and reported 5 hour delays getting onboard. We were told the ship only had 3400 passengers out of a possible 5179. The Cabin was clean, amazing bed and pillows, big interactive TV and we had a large balcony with two sunbeds, 2 chairs and a table. Our room steward was friendly and sorted several things we needed straight away. The bathrooms a good size with a roomy shower with three pressure settings. The decor of the room was an awful green and didn't match up to the rest of the ships glitzy interior. The rest of the ship is very nice, its modern but classy. The Swarovski staircases were stunning. The ship is marketed as bringing you closer to the ocean than ever before but i found the opposite. As deck 8 is open air, the rest of the ships built inwards, therefore restaurants were surrounded by decks and chairs not seaview windows, the side panels were very high along the decks, no venue at the front of the ship to look out from, decks 4/5 had little to no windows at all and at the front there is a massively high side wall blocking deck 9 balcony views. Some days there was very loud and deep bags from the waves hitting the hull, you get it on all ships but this was much worse than we have ever experienced. Another passenger we met actually complained and they were told by an officer its the ships design and the speed we were going at the time... The pools are salt water and were not heated. There was more than enough sun beds across the ships which were very comfy with headrests. We found the food to be very good overall. The main buffet had lots of stations and did vary each day. The buffet stopped dinner at 10pm and then pizza was available until 2am and the Pizza is amazing! We found numerous veggie options in all eateries every day. The smaller buffet on 16 has themes each night including tex-mex, BBQ and Indian. They could get crowded so i dread to think what it would be like with over 5000 onboard. The main dining room had lots of options every night, usually 4/5 main courses plus the "always available" menu giving you another 5+ main course options. The service was mostly very good, just the occasional delay between courses. Every third night was also themed in the main dining room. One afternoon we tried lunch in Golden Sands and was seats in the Bella Fantastica area. Our experience was very different, the service was extremely slow and the mains were cold they took that long to come. The waiters had too many tables to serve and it doesn't help them that everyone gets seated at the same time causing a big rush. The tables for 2 were also extremely close and in long rows, you may as well have been on a table for 8/10. If we would have had this experience the entire cruise we would never consider MSC again. We ate at the French Bistro twice and its great value for money at $15pp. Portion sizes are massive. There is lots of nice bars all over the ship and plenty of seating. Seaview lounge is nice with chilled acoustic music, the Garage club seem to just fill a walkway, shine bar is a good spot for listening to any musicians in the atrium and Sunset beach bar was often lively with an afternoon DJ set. A glass of wine started at $3.40 and cocktails were mostly $7.90 upwards. The coffee onboard is very good and they serve is everywhere. Entertainment was the biggest disappointment, the in house shows were shockingly bad, propped up by the odd quality variety act. The shows became boring and the acts were repeated. All of the musical shows include opera, they even worked it into their dire Tina Turner tribute. The shows were only 35 minutes each as there is three a night, 19.45, 21.00 & 22.15. The theatre is small for the size of the ship, so it will be a struggle to get in when the ships full. There was lots of good bands/ singers on across the ship during the day and evening. Daytime activities were average, most being games or chargeable activities. The slides were great fun, especially the surf board one. The zip line was closed when ever its windy, which is a lot of the time on a moving ship... The party's in the atrium had a great atmosphere and went on until the early hours. The two male cruise directors were almost invisible, the only time we saw them was in the dining room or buffet. Clearly employed for their language skills to quickly open the shows then disappear but not much else. We found the MSC for me app really useful, booking everything on it. The wristbands were much easier than carrying your room card and worked for everything including access to your room. Communication onbaord was very poor, PAs were inaudible most of the time and no announcements from the captain, even after a 3 hour delay leaving Salvador and then arriving into Malaga half a day late. As others report with MSC the Pas are made is multiple languages, we counted 7 one night and i have to agree it does become tedious. The main staff were really very good. They went out of their way to help, they were always polite and happy to chat. Our main waiter was great, very chatty and friendly, he would always give us little appetisers before we even ordered. The service overall was very personal for such a large ship. Aurea Experience- With Aurea we had my choice dining so could turn up when we wanted between 6pm and 10.15pm at Golden Sands and select a table we wanted. As we booked a while ago we had the old "classic drinks package" with upto $8 drinks, coffee and gelato. This included the vast majority of every drinks menu across the ship and was a great saving for us. We really liked the chilled top19 deck, lots of sunbeds, 2 Jacuzzi's and nice sofa seating by the bar. It was very quite compared to the main pools and the server said its always quiet up there even when the ships full. We used our massage that was included which was really nice, however as soon as they finished they were trying to sell you more. The free access to the thermal spa was a really nice bonus too, there were about 8 different rooms and the salt room was so relaxing. There was a few nice touches in the cabin too with slippers, robes and a diffuser. You also have priority disembarkation and your bags were ready first in the terminal. We loved Aurea class and would not sail MSC without it because of the flexibility it gives you. Getting on and off at the ports was easy during the cruise but final disembarkation was painful with ques to get off and ques in the terminal. We did not like MSCs disembarkation procedure, giving us times to meet and get off and also taking our bags away the night before. When we went to the meeting point there was no staff or guidance so we just made our own way off after breakfast. Taxis to the airport from the cruise port are 39 euro fixed price. Few Tips for anyone new to MSC or Seaview- - You only get sunbeds on your balcony if you book Aurea on deck 9. But the very forward ones have obstructed views which they don't tell you when booking. Go 9024 or backwards. - Aurea bookings now only give you easy drinks package which is up to $5 and this really reduces your drinks list. You would have a few wines and Skol beer along with the house vodka and gin with mixers. If you like cocktails, proper coffee, branded spirits and shakes its worth upgrading, i believe you can just pay the difference in the package prices. - Bella and Fantastica have set dining times and your not guaranteed a table size or time. Dinner times were 6pm, 8pm & 10pm in Golden Sands, 7pm & 9pm in Silver dolphin. - Book shows the day before if you want to get in. - If you use the spa they have sales during the cruise. Getting on it was 10% off when you booked 4 treatments but a few days later it was 30% each one. - No kettle/ coffee machine in room, take your own as getting one was not easy. Finally comparing MSC to our favourite cruise line NCL. MSC defiantly felt more upmarket because of the look of the ship and our Aurea experience but it was more restrictive. We had a very nice cruise but because of the lack of good entertainment we would choose NCL hands down. Read Less
Sail Date April 2019
Modern ship, many open areas from which you can admire the sea. I liked the track with a transparent bottom. The glass was clean and it was clearly visible what was happening below. Lots of fun for kids. There is a water park, rope ... Read More
Modern ship, many open areas from which you can admire the sea. I liked the track with a transparent bottom. The glass was clean and it was clearly visible what was happening below. Lots of fun for kids. There is a water park, rope town, zip-line. There is a pool with a retractable roof, which is very important for me if the trip passes through countries with different climatic conditions. There are soft loungers near the pool. Good organization of stations in the buffet, no queues. Even at peak times it was possible to find a free table. Dirty dishes cleaned quickly. In the restaurant at the beginning the service was very slow. Then it became faster, but the choice of dishes was not very impressive. Desserts were quite good in the buffet and in the restaurant. Loved the assortment of fruit in the buffet. There were mango, papaya, passion fruit, kiwi, pineapple - all I love. Landing in the first port was not organized very well. The exit in the last port was flawless. I really liked the cruise itinerary, the weather was great. Overall, the cruise went well. I can recommend this ship. Read Less
Sail Date March 2019
We are just returning from our 18 day adventure as a family of five ,two adults three children age 7, 13 ,15 we have previously sailed with RCI , NCL ,PRINCESS AND CUNARD and after reading some of the reviews of MSC had very low ... Read More
We are just returning from our 18 day adventure as a family of five ,two adults three children age 7, 13 ,15 we have previously sailed with RCI , NCL ,PRINCESS AND CUNARD and after reading some of the reviews of MSC had very low expectations but they do a loyalty match to our diamond plus level with RCL so we gave it a go and this is honestly the best cruise line we have sailed with happiest ship , friendliest crew , most gorgeous ship and child friendly ship, any child not enjoying this cruise I would say their parents have got real problems because it has everything kids love everything adults love really superb peace and quiet , loud and bouncing and all inbetween . We had a whirlpool suite cabin 14211 ,gorgeous , space,technology ,walk in wardrobe .Erica our room steward was amazing as was lokesh and Anand our anytime dining staff so helpful and obliging,although portion sizes were small in the dining room we were constantly offered more so it was never an issue. We were on the aurea package and used the thermal suite a lot (gorgeous ) we also had our complementary massages (no catch) Ship is very smooth and incredible with technology everywhere, we purchased nearly every package before we boarded and it was cheaper and so easy for f1 simulator, zip line ,4d cinema ,air hockey, waterslides ,bowling ,washing package was great and next cruise I will definitely pack less and have more washed and pressed ,brilliant . Just 1 small complaint MSC what on earth is going on with your embarcation process ???? NOT GOOD stood like sheep in sao Paulo in scorching temperatures appears no organisation or communication it was almost a crush a bit frightening to be honest ,fix this and we have found our perfect cruise line by the way disembarking was a breeze so you can do it Read Less
Sail Date March 2019
Notice that the title is not unexpensive cruise, as this one costed some usd 3500 for a couple and a todler in a balcony. Well, if this is your first cruise, you probably will like it. But when you have a bunch of others as previous ... Read More
Notice that the title is not unexpensive cruise, as this one costed some usd 3500 for a couple and a todler in a balcony. Well, if this is your first cruise, you probably will like it. But when you have a bunch of others as previous experiences, you might get disapointed as we did (and most of the passenger we spoke with who had previous cruise experiences) Let me start with the good points: the ship is new, and beutifully decorated in a modern and posh way. cabins are nice and entertainment is also good, being the slides and waterpart on of the best i´ve seen on cruises. Now the down points: The food is far bellow average. You´ll rarelly see cow meat on the buffet or the menu. Burgers, pizza and sousage are available everyday, alongside with chicken. And most food lack taste or freshness (fish, salmon and chicken always seemed "dry", overcooked or looked like done hours ago and just heated to serve) Remember those nice formal dinners, where they serve lobster at least in one day? Not on this one, lobster is sold at usd 50 at the "speciality seafood restaurant". A nice steak? Not served on the regular restaurants, but rather for 95 usd in the "butchers cut" In fact the formal restaurants do not serve not even water, they charge you usd 2,10 per botle (and its not perrier, or fiji, just regular botled water that they sell for 30 cents on the supermarket) We know that cruise lines always try to find ways to charge you more on additional items, but never expected they to come to your table and offer you a meat plate for next night, to be served on the very same restaurant you have your dinners, but only if you pay an extra of usd 20 per person... this was very sad posture by them. Bear in mind also that this is a 5100 passanger ship, and the crew seems not able to handle so many passengers (I will definintelly not cruise on their 6500 passenger ship expected for 2020). And since you are not allowed to access parts of the ship unless you are a "yacht club member", you have to live on a smaller portion of the ship.(you will not acess the front lounge, one pool, one restaurant and one sundeck, unless you are VIP paying for a suite on the "yacht club" SPA, sauna and steamroom are also not accessible, unless you pay a daily rate to use the spa, or choose the "aurea" experience upon booking, paying a few hundred dollars more. There is also a bowling lane (45usd per hour) a F1 simulator (10 usd per play), a zipline (12usd per use) and a 3d theather (10 dollars per 5 minutes) Other down points were that they seemed to try to save money by contracting some chep tender boats (all our ports of call were tendered) and we`ve seem one of them be at large, without motor for almost an hour.... cruise did not send any of their tenders to save the passengers....they had to wait for another old tender to go there and transfer them in the middle of the ocean, from a boat with a broken engine that was being taken away.... We heard by the passengers that complained that they got a standard letter plus a bottle of proseco (very cheap way again to apologise for putting people´s life in danger....) Well, in general is not a bad cruise, but considering the quality of the food and all the extras they charge, I´d say it´s value should be from 20% to 30% less than a similar lenght cruise in other good cruise lines such as RCCL or Princess. Read Less
Sail Date February 2019
As a very experienced cruise, thought we would try MSC. Never again, worst cruise line ever, nothing good to say about it. Service not existant in all areas Food served warm, never hot Cabin staff very rude Staff just walk ... Read More
As a very experienced cruise, thought we would try MSC. Never again, worst cruise line ever, nothing good to say about it. Service not existant in all areas Food served warm, never hot Cabin staff very rude Staff just walk into your cabin without knocking No point in complaining as you just get fobbed off with false promises and actions Muster drills at nearly every port, where all bars are closed for over an hour They feel a woman singing Queen songs is entertaining. Bad enough it was a woman, but she could not even sing. Elvis impressionist walking around was a joke There is not one thing i enjoyed on this cruise. Complained again to MSC when home, but they just give excuses. Took my money, but delivered nothing! They should not be allowed to get away with it Steer well clear of MSC if you want an enjoyable cruise. Read Less
Sail Date January 2019
The embarkation process was catastrophic, it took me 6 hours to get onboard. Unacceptable. The cruise was fine, with some good points during the trip, such as the animation team, and bad ones, such as the pool water color (green) during ... Read More
The embarkation process was catastrophic, it took me 6 hours to get onboard. Unacceptable. The cruise was fine, with some good points during the trip, such as the animation team, and bad ones, such as the pool water color (green) during some days. The cabin was very good. The restaurants handled well all the people onboard, and the food variety was very good. However, the Red Velvet restaurant does not match the intent to have a more intimate and full service restaurant. Very crowded, the opposite of the idea. The schedule was not met in any destination. As a result, one of the planned stops, at Ilhabela, could not be done, resulting in a $100 credit for all cabins. I found it unfair, as one passenger could be alone in a cabin while others, such as myself, could have a family of three, for which $100 is almost nothing (3 drinks and 3 hot chocolates during the day and that's it!). The shows inside the ship were OK, with some better than others. In summary, the trip was fine but nothing beyond average. Read Less
Sail Date January 2019
The bars and restaurants structure are beautiful, lots of yellow marble and Svarowski crystals. The maintence of several areas are very bad, roof gutters in some places, the pool area always dirty and the swimming pool very dirt all the ... Read More
The bars and restaurants structure are beautiful, lots of yellow marble and Svarowski crystals. The maintence of several areas are very bad, roof gutters in some places, the pool area always dirty and the swimming pool very dirt all the time. The service is mostly bad, unfrendlly attendants, exception the attendent of the sollarium bar, I Putu and Ana, an watress from the pool restaurant, they are very kind and funny. The aurea experience not worth, the price is very high and the exsclusive package have very little things. The food on board is good, the service os drinks is very bad, Few waiters. Very few sea food, lots of chicken and pork, cheap meats only. All the public bathrooms are very dirty and have maintence problems. The activities are very poor, The itinerary is the same as every ship that come to Brazil Is a ship to go once and never go back. Read Less
Sail Date January 2019
Food is terrible, this is the weakness point for sure. The food had no taste, no presentation, no talent. Service is a nightmare, it is clear for me that people had no training and its not prepare for the functions, there was no ... Read More
Food is terrible, this is the weakness point for sure. The food had no taste, no presentation, no talent. Service is a nightmare, it is clear for me that people had no training and its not prepare for the functions, there was no leadership, the managers were extremely arrogants and they spent their time talking each other instead of looking their team, I have never seen such attitude before in my previous crusies. The ship looks nice however it doesn’t work, the theater and the other areas are too small for the capacity of the chip 4300 passangers. We had to make a reservation for the theater but it never worked, we are oblied to seat on the floor, the theater has 03 presentations per night but the capacity is not enough to attend all passengers. It is a very ashamed situation for everyone. The restaurantes work in three shifts, so the last dinner is at 22hs45, my cruise was overbooked so I had bo other choice, that means my dinner started around 23hs15 everyday, crazy. I have already traveled with Costa and Royal Caribbean and had a nice experience! MSC never more!! Read Less
Sail Date December 2018
Due to the fact that this ship is new and luxurious, we had high expectations for our vacation. But it ended up as the worst cruise service we ever experienced. Unprepared crew, no knowledge of what's happening at the ship, and ... Read More
Due to the fact that this ship is new and luxurious, we had high expectations for our vacation. But it ended up as the worst cruise service we ever experienced. Unprepared crew, no knowledge of what's happening at the ship, and always with a bad mood (with few exceptions). Attendants of the bar always busy, causing waits of up to 10 min for a simple beer (which was sometimes, warm). Food is the worst, breakfast has always the same options with low quality coffee. Lunch is basically hamburger, hotdog, fries and pizza (2 or 3 flavors). If you want some meat during lunch, there's only one location serving it, with at least 20 people on waiting line. Dinner is even worse, the options are always tasteless and repeated, ingredients are not as good as expected from a cruise service (if you order a steak, don't expect a juicy thick one, you'll receive a very thin tasteless overcooked). Elevators were pure pain, always slow with an automated system to distribute load that does not work. Cabin was good but the bathroom was a bit small. Entertainment shows were good, but the cruise didn't offer trivia/quiz/sports activities The ship has never landed on "Buzios", one of the main ports to be visited, always claiming bad weather (even though there were no clouds in the sky, and a quick google search indicated weather was perfect). TouchScreen totems and smartphone applications were really usefull for managing what to do and how much money you have spent. If it was possible, I would ask for a refund. After this cruise I'll stay away from MSC cruises and stick to Royal Caribbean (the best company so far). Read Less
Sail Date December 2018
My wife and I embarked on the MSC Fantasia on December 8, 2018, on a cruise that departed from Rio de Janeiro, heading for Buenos Aires, returning to Punta Del Este and Ilha Grande. The trip was my wife's birthday present, and what ... Read More
My wife and I embarked on the MSC Fantasia on December 8, 2018, on a cruise that departed from Rio de Janeiro, heading for Buenos Aires, returning to Punta Del Este and Ilha Grande. The trip was my wife's birthday present, and what should have been of the dreams turned out to be a big disappointment. But I prefer to start with the good points: the cabin cleaning service was excellent, the waiters and, in general, the employees who occupied the most humble functions, mostly of Asian or Brazilian origin were kind and helpful, Chinese cooks and cooks, rude and moody. As for food, raw fruits and vegetables were of good quality. In addition, the trip was limited to delays, exaggerated mercantilism, bad food, animation and mediocre shows. Starting the week before the departure of the cruise. Affordable drink packages, which went on sale on the internet that were no longer cheap, were taken from the site. These same packages, traditionally also sold at the time of shipment, this time were not offered, being offered only on the ship for abusive prices. On delays, these occurred in all shipments and landings, damaging the stays in the scheduled ports, which were no longer long. The departure, scheduled for 5:00 pm, only happened around 8:00 pm, after an 8-hour wait in an uncomfortable terminal with huge queues for baggage check-in, entrance to the terminal, passage through the police and access to the ship. On the way from Rio to Buenos Aires, there was an unforeseen event. One passenger who needed medical attention had to be removed by helicopter, which entailed an additional 2 hours delay. The arrival in Buenos Aires scheduled for 9:00 am on December 13, only happened at 5:00 p.m., and we were only able to leave the ship at 7:00 p.m. A stop originally scheduled for the entire day of arrival plus the night and the half of the following day was reduced to the night of arrival, plus half the next day, harming both passengers who purchased excursions and those who planned independent tours and purchases . In Punta Del Este it was worse, in the landing made by boats that should be ready to transport the passengers, since the small time of stay on land, made us wait more than 2 hours, using a minimum number of boats, shortening the duration of the excursions and making it impossible to land many passengers who had to stay on the ship. Finally, having already compensated for all delays, the commander informs the cancellation of the landing in Ilha Grande, alleging bad weather and anticipating the arrival in Rio scheduled for December 16 at 7am, to December 15 at 9pm, unilaterally crediting the cabin bill, ridiculous $ 100 ($ 50 per person) without a simple apology. At the landing, in another giant row, I, who turned 60 this year, was prevented from entering the preferential line, since, according to the MSC employee, the queue was reserved for people over 65, contrary to Brazilian law . In the luggage shed, we took out our suitcase, without anyone having checked our tag number. In addition, I can summarize: - Second-class meats, served at the buffet and restaurant, except on the last day they served a better menu. - "Grilled" dipped in oil and sausages of very low quality. - Service charge charged on drinks taken at the counter, although this is already included in the ticket price. - Net price of drink charged on the order above that set in the menu (in my case, wine glasses). - Repetitive theater shows, always with the same numbers of juggling and acrobatics, changing only the costumes and songs. To conclude, I decided to make this trip under the influence of my brother who lives in Europe and made several cruises there, including MSC and was surprised by what happened and commented that incidents such as these reported would never be accepted, but with a large financial compensation or with significant All this burden caused by delays, lack of planning and logistics incompatibility was passed on from the company to the customer. The conclusion that I have reached is that these companies organize their trips according to the classification of passengers, and unfortunately for them, we are considered second class citizens and we are also reserved 2nd treatment, either in food, in shows or in treatment dispensed, which causes me great indignation to consider that this treatment was given to us in our yard. I advise anyone who has never done a cruise to not buy routes in Brazil or South America, because it will buy remains from Europe where it is winter and these ships would be idle if they stayed there. They sell their trips for the same price charged there and offer a misleading and low quality product. If you want stewardship, go to an "all inclusive" resort, or travel through Brazil or abroad and truly short the cities and beaches without time limitation, choosing your tours, accommodations, food and with much less probability of unforeseen. But if you still insist on taking a cruise, avoid this company. Read Less
Sail Date December 2018
Having sailed with various other cruiselines we liked the itinerary (never been to Rio) free drinks package, cabin upgrade and had seen recent reviews. Embarking in Barcelona.............a long process. Difficult to know what was ... Read More
Having sailed with various other cruiselines we liked the itinerary (never been to Rio) free drinks package, cabin upgrade and had seen recent reviews. Embarking in Barcelona.............a long process. Difficult to know what was happening. We all had our numbers for processing. Needed to keep asking what was happening. Not a lot!!! Eventually spotted movement. Need to pay attention as no repeated info over tanoy system. (When ship came in cold drinks trolley came into cruise terminal).You could also buy snacks and beer etc from cafe. ON BOARD SHIP ....................well impressed. Yes new ship, lovely and clean, looks big from outside but didn't feel any bigger than some we have sailed on. Probably deeper with all cabins but easy to navigate your way around. Lots of grays, silver, mirrors (bit disconcerting at first), swarovski stair case (crystals and lights) in Atrium, easy to see stage from three decks, 3 large screens with varying scenes, bars etc on different levels. A busy spot between theatre and eating. CABIN.......... greens and greys, good size, compact storage, with balcony (small but fine), shower OK size, beds comfy, air conditioning easy to use. Hand wash at sink, in shower dispensers of shampoo and shower gel. hairdrier in drawer, under "desk" in cabin. We always bring our own soaps, shampoo and conditioner. No kettle for us.... but accessible most of time from buffet on Deck 8. If drinks package ask for bottled water from bars. DINING.................. headed for MARKETPLACE (buffet on deck 8 /always very noisy) on boarding ship. Long boarding delays, must have caused problems for caterers. Pizza and chps tepid, place mobbed, lucky to find seat. This would be our breakfast, lunch, or mid aft or late snack, post theartre place to munch. If weather good can sit out on deck. Usual salad, fruit,bar, Pizza/pasta, Grilled food, Asian food etc Lots of choices. SILVER DOLPHIN for dinner was allocated to us. Not compelled to dress up but smart!! You can mix n match your menu ie have starter with a main. Always option of steamed fish, veg poatoes/chips you can have instead/with your main. Otherwise might be teeny porttions/strange mains ie hummous and other dip with pitta bread. Waiting staff efficient and helpful. SPECIALITY DINING French/Asian/Steak........we didn't pay extra and dine there. Used GOLDEN SANDS once as friends booked this retaurant but little difference to ours. OCEAN POINT other buffet/just as busy as Marketplace. Maybe not as noisy. Maybe not enough staff :sometimes lack of mugs, food always needing topped up. HAND CLEANING NO PROMPTING IN BUFFET/DINING ROOM .........automatic wash, soap, driers and hand gels available (sometimes empty!!) ENTERTAINMENT.............for kids looks great Forest adventure Park etc For adults Amusement arcade bit Cinema 4D/F! simulator/Bowling. Zipline pay extra. Behind Haven Lounge, towards back of ship, pool table, board games and library. Limited but good books in library but noisy spot to sit. Quiz really good fun but happens near end of cruise. Probably busy entertainment folk. If sunny more activities line dancing music on deck. Can grab an ice cream (on drinks package) or pay for ice lolly delic. WOULD have been good if we had known there were times when we should wear WHITE, MASKS and even FLORAL. Member of entertainment sidled up to us and said you are expected to participate in Beach party, mean't to be in Hawaian gear. We wandered off for a drink. Well all the Brazilian folk new what they were doing!! ODEON THEATRE ..........book from your cabin or on screens around ship/by lifts or queue up just before show then rush in and check for spare seats. Shows overall really good. Lots of usual singing, dancing, lovely costumes, acrobatics, (amazing), magic. Good mix. BRAZILIAN SINGER on stage in Atrium.....................she had an amazing voice/her group played for long spells every night. Guests singing along. She had a good rapport with audience. Another singer Rudy lovely husky voice and smile. Another young man who played guitar did a mix, nice voice but might be better to do songs that people can engage with. Current .and 60's, 70's etc to get them singing. SERVICE is really good overall but probably not enough staff, to cope with everyone/everything. Delays when embarking, delays when disembarking. PORTS AND EXCURSIONS Better doing your homework and seeing what u must visit. We just did our own thing, walked into town most times had shuttle once and one excursion "RIO and shopping" saw main sights. Communication at these times seems to be, "you find out what is going on" not really using mic to communicate. Maybe too many people to stick in the Theatre and put into different groups and advise them over mic what is happening and when to move. Especially as they are already in groups of English or Portuguese or Italian etc speaking groups. Read Less
Sail Date November 2018
i chose this cruise based on it being a short break around the Med and because I wanted to try MSCs new ship. The embarking process was a bit long but relatively well organised and didnt take too long. as they were directing everyone ... Read More
i chose this cruise based on it being a short break around the Med and because I wanted to try MSCs new ship. The embarking process was a bit long but relatively well organised and didnt take too long. as they were directing everyone into the buffet at lunch as you can imagine it was rammed and it took a hile to find a table. The cabin was spotlessly clean but we didnt get the beds separated into 2 individuals until after I had called a few times to guest services ( I was travelling with a friends ). Being an avid traveller of Norwegian and Royal Caribbean I expected to meet the cabin steward on the first day but it took a few days ( of a 4 day cruise ) to figure out who our steward was. We ordered choc covered strawberries which were mushy and not very appetizing. If it is out of season dont offer them. I guess that was my fault though. The ship itself felt like the layout was confusing but every area was spotless and very impressive. The shows in the theatre could have been better and more entertainment could have been offered as I felt like we were only being offered half of what could have been. The food was ok but I was left with an upset stomach after the second night in the MDR so stuck to the buffet. You have to try and avoid peak times at the buffet as otherwise finding a seat is quite some feat. I have had better food on other cruises but it was ok in general. Not impressed that they charge you for everything. Even 7 euros for a film to watch as otherwise you are stuck with news channels and there was a huge queue at Guest services on the last day as they automatically charged 34.99 euros per person to your bill for the welcome photo whether you want it or not so be warned. Disembarkation was an absolute shambles. No organisation whatsoever and there were at least 200 people queuing up in the staff areas of the ship waiting to disembark and people pushing in and arguing etc. Having said all this I would travel with MSC again but be better prepared for what to expect though after my experience on Seaview I think there is a lot to say for smaller ships Read Less
Sail Date November 2018
The enticement? Interesting ports in Europe, Africa and South America. Our first cruise experience. We agree it might be the last one. Looking back it was frantic from the moment of embarkation in Genoa. Long line ups, hours of waiting. ... Read More
The enticement? Interesting ports in Europe, Africa and South America. Our first cruise experience. We agree it might be the last one. Looking back it was frantic from the moment of embarkation in Genoa. Long line ups, hours of waiting. It's true that the ship houses over 3000 passengers, but knowing that beforehand, the process should have been smother. The cabin we had , with balcony, was really nice. Crew attendant for the cabin was hard working and really personable as were the people serving in the restaurant. The rest of the staff was silent, in general not very friendly. The food in the buffet wasn't so bad, but very salty and considering that most passengers were seniors, not healthy. Menu in the buffet section was almost the same every day and this was a 20 day cruise. The quality of the water and coffee was bad. However, the most problematic circumstances of all were the contaminated air circulating in the ship, with the result that the majority of people were sick. Another really vexing situation was the total isolation we endured during the crossing of the Atlantic, almost six days. No TV, no internet, no information. Movies offered in the cabin, did not display well. The price of the internet connection offered in fliers to the cabin was misleading as they would charge more if you signed for it. We believe that the economics of scale for such a huge crowd have something to do with this situation. We probably will think twice before signing up for this kind of cruise. Read Less
Sail Date November 2018
I am writing to report my experience in the MSC FANTASIA Cruise from Genoa to Santos between November 4th to 24th 2018. This was our third cruise, but the first with MSC. We have never experienced or expected a ship being run so poorly by ... Read More
I am writing to report my experience in the MSC FANTASIA Cruise from Genoa to Santos between November 4th to 24th 2018. This was our third cruise, but the first with MSC. We have never experienced or expected a ship being run so poorly by the Master and his crew. I will provide the details below. The embarkment took place in the port of Genoa on November 4th; from the beginning it was a complete chaos, a process that should take a couple of hours took at least six, they even have started the embarkment two hours earlier to make it easier. Numbers were distributed to the passengers to assist with the registration, but they were not followed; the staff members will jump numbers and then will go back again, a total chaos. Many crew members were rude and have no customer services skills, the majority look very unhappy. There were some crew members very polite and did a good job, but it was the minority. The safety box was not working in the cabin, I called the front desk and they sent a technician to fix it, he replaced the batteries. After about 30 minutes it stopped working, I called again, and they told me they will send a technician within 30 minutes, nothing happens, I reported at least five times in the next few days. Finally they sent a technician, according to him it was the cover of the batteries that was interfering, he removed it, put a piece of paper to make it tight and left, after one hour the safety box stopped working again. I checked myself and to my surprise I found one of the battery contacts sulfated, I scraped it and clean it and never have any problem again. The light in the night table burned out, I told the cabin assistant and he reported at least in two occasions. I started calling the front desk asking them if they could give me a bulb so that I could replace it, they told me they could not, and they will have to send a technician to check it out. I have to wait five days to have the burned-out light replaced. We had a balcony suit, located beside the deck and outside stairs. During the cruise they left a note in my cabin that they will be painting the balcony and to keep the curtains closed. They did paint, but they also spilled paint all over the two chairs, table and floor, they never cleaned it. I never have seen a sloppy job like this. During the cruise they left at least in four occasions notes that they will be doing maintenance in the balcony, in one occasion they flooded the balconies from one extreme to the other and left the water standing until the water evaporated by itself. One of the last evenings, they poured lot of water from the top floor, we could have been totally soaked if we were in the balcony. They cleaned the outside stairs and deck every morning about 4 am, and every time our balcony will be left with water and dirt on it. They never cleaned the balcony, we have to clean the hand rail and chairs our self. It was great to have a balcony, but because of their neglect we could seldom use it. When we cross the ocean, which lasted six days, the satellite services were disconnected, we did not have any news and were totally isolated. The explanation given was the satellite services did not work because we were too far away from land, but this happened even when we were 50 kilometres from the coast of Brazil. This never happened in any other cruise we have taken. They offered 16 free movies that you could watch in your cabin, but the audio of the movies was absolutely terrible, you could not understand anything; when I called the front desk, they said they have problem with the system. The hygiene practices in the cruise was terrible, there were dispensers with sanitizers, but most of them were empty, the crew members never encourage the passengers to use them. Some passengers will pick with their hands bred or other food from the buffet areas and the crew members never told these passengers not to do it, they will not get involved and ignore it. Some passengers will fill their personal bottles in the water or juice machines directly into the faucet touching them and of course contaminating them. Painting was performed in corridors and food dispensing areas; the smell was extremely strong. Painting in areas were food is dispensed and people are walking by is totally unacceptable. All the tours obtained through MSC started late. The crew members in charge in the meeting places were confused and they did not provide proper information. After a week people started to get sick. Many crew members and passengers got sick, sneezing, coughing and with flu symptoms. The situation started to get worse when we start crossing the Atlantic, the ship had to disembark a sick passenger in Cabo Verde in front of Africa because the passenger was too sick. The situation got worse and by the time we reach Brazil most of the passengers were coughing, sneezing and with flu symptoms. We were eight people travelling together and seven got sick. The passport return process was another chaos, two crew members were doing this process, but they have difficulties to find the passports even that they were classified by countries. During the last couple of days, we noticed a change in the attitude of the crew members in relation to hygiene in the food areas, the sanitizer dispensers were filled, the supervisors started to give direct instructions to waitresses to remove dirty dishes and clean the different areas. When we arrive to Santos the Health Authorities were waiting; they recommended to passengers before disembarking to use the disinfectant their hands with the gel provided and see their personal doctors, they also informed us there was a possible case of measles aboard. The disembarkation in Santos was another chaos, they asked the passenger to meet in the theatre and wait for instructions, but the theatre have steps and all passengers have carry-on bags. After a couple of hours, the Health Authorities allowed the disembarkment; the passengers were asked to take shuttle busses to the terminal. The buses had very narrow aisles, and the passengers have to claim with their bags since they did not open the bag carriers on the belly of the buses. The Master of the ship is the person responsible for the well being and health of the crew and passengers and the training of the crew. Therefore, he is responsible for the poor service provided by the crew and the bad hygiene practices on his ship. I saw him only once in the entire trip when he welcomes the passengers assisting a function. He never talked to the passengers on the speakers to provide explanations or information; what a difference with other Captains from other companies that I have had the opportunity to travel with. This was the first time that we travel in a MSC Cruise and possible will be the last. Read Less
Sail Date November 2018
We chose this cruise having never been to South America before. The itinerary suited us i.e. Argentina, Uruguay and Brazil together also the dates. This was our 7th cruise and first time with MSC. Despite reading some poor reviews ... Read More
We chose this cruise having never been to South America before. The itinerary suited us i.e. Argentina, Uruguay and Brazil together also the dates. This was our 7th cruise and first time with MSC. Despite reading some poor reviews because of the above we decided to book. We flew via Heathrow to Buenos Aires on an 18 year old 777 with British Airways BRUTAL It took 2 hours to clear B.A. airport as all the flights from Europe and many from North America arrive around 8 in the morning. Spent one night in a small boutique type hotel in BA which was very good. As we had to check out of our hotel at 11.00am we went straight to the port as embarkation was due to begin at 12.00 only to find around 2000 people had arrived before us. 2.5 hours later we finally got on board. Initial impressions of the ship were good. Cabin nice and clean and general appearance of the ship was very good. We had a balcony cabin on deck 7.Buffet lunch that day comprised hot dogs, Pizza and burgers. A sign of future meals to come! The biggest let down on this cruise was the food. This was true in both the self service cafeteria and dinner in the MDR. Service in the MDR was good but the food was very poor. We had the inclusive drinks package and wine was good and plentiful when dining. The ship looked as if it was pretty full but together with 1 German couple,1 French couple and a single woman from South Africa everyone else was from Argentina. During the whole cruise we only heard 3 announcements in English although this did not really bother us. The entertainment was very much geared towards the Argentinians for obvious reasons but was still very enjoyable. The live bands at night were excellent playing a few international songs but mainly Argentinian. Everyone up dancing even people in their 80s. One thing we did notice was that most Argentinians do not drink. Bar service was therefor very quick. Overall the crew were excellent but if you are looking for them to say hello every time they see you then forget it. Again not an issue for us. On the first day we had to visit guest relations to clarify a few things. The girl on the desk was very helpful and gave us complimentary passes for the VIP sun-deck and also for priority boarding of the tenders when they were used to visit some of the smaller ports where we could not dock.This was a great asset as the queues to disembark looked horrendous. As a rule we do not normally do organised ships excursions preferring to do our own thing. We did however go on the Rio de Janeiro trip which was very good although due to low cloud at Christ the Redeemer that part was very disappointing. Disembarkation in Buenos Aires was terrible although not MSC's fault. We were off the ship and picked up our luggage in 30 mins. Once outside the port gates thousands of passengers were standing like penguins in Antarctica.. There seemed to be no real taxi queuing system. Cabs would appear and drop people off but no-one seemed to be getting in one. After about 20 mins we crossed the main road with 3 suit cases, turned left walked for about 300 yds, turned right and stopped by chance outside a government building where there was a taxi marshal. Within 2 minutes he had hailed us a cab and we were on our way. I think most of the other passengers are still probably at the port gates. Would we book MSC again? It would not be our first choice as we prefer smaller ships like Azamara. ( Just back from the Azamara Quest last week) Different class but you only get what you pay for. Overall we had a great time but please MSC get a grip on the food situation both in terms of choice and quality. Read Less
Sail Date March 2018
the shopping was so good! Way better than Zalando!! AND THE BOWLING ARENA WAS SO COOL!!! LOVE IT. Went on the behind the scenes tour which covered the bridge, engine control room, galley and gave a chance to understand crew life - very ... Read More
the shopping was so good! Way better than Zalando!! AND THE BOWLING ARENA WAS SO COOL!!! LOVE IT. Went on the behind the scenes tour which covered the bridge, engine control room, galley and gave a chance to understand crew life - very interesting and worth doing. Had the beverage package - if you drink wine, esecially the nice stuff, be aware that the wines available at the bars are very limited. The good wines are only available in the Sapphire/Chops Grille (and possibly Giovannis), and only by the bottle which means that you are paying 60% of the cost. So factor that in when deciding whether beverage package the right choice. Tried to to register daughter at kids club on the first night @6pm when the notices said it would be open - at 6:20pm there was a large group of us outside the kids club banging on the door - no-one there. The guys from the videa arcade rang someone who told them KC wasn't opening until 6:30. Left as tired of waiting and daughter then refused to go back. Read Less
Sail Date February 2018
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