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Sail Date: April 2019
It was our second time with MSC. The first one was with MSC Fantasy and was very good. To start, embarkation lasted three hours, very stressful. We had to buy soap at the first port we arrived because the soap dispenser did not work. ... Read More
It was our second time with MSC. The first one was with MSC Fantasy and was very good. To start, embarkation lasted three hours, very stressful. We had to buy soap at the first port we arrived because the soap dispenser did not work. The menu at buffet and restaurants did not have many options, specially if you do not want to eat meat. They take a lot of time to refill food and coffee, when they do. Napkins at the buffet were dark blue fabric, dirty and smelly as well as the plastic glasses to drink water. Dining tables at the buffet were usually dirty, they did not remove the dirty dishes and stuff very fast. No enough tables at the buffet, it takes some time to find a place to seat. No shows at the theater for several days, even at sea days. However, one night there was the best show we ever enjoyed at cruises, with an Argentinian singer, Guillermo Guido. Great show. Instructions to connect to the Internet were not given to the rooms. After some time, we finally found the instructions on a blackboard near the Reception office. We wasted a lot of time with long lines everywhere because there were just a few officers to help you. It seems that they did not have bilingual crew. The library was very limited, not only the quantity of books available but also its schedule. The person in charge of the library did not speak or understand basic Spanish, in spite of most of the passengers were Argentinian. The crew looked very tense and did not smile at any moment, they just did the minimum required with a tired face. Finally, they charged for water and everything, even for the only scale they had at the gym, $9!!! Read Less
Sail Date: April 2019
We have sailed mostly with RCL previously and was looking forward to sailing with a different cruise liner. This was our first time sailing with MSC. Embarkation process was alright. We embarked from Salvador (Cruise started in Santos, ... Read More
We have sailed mostly with RCL previously and was looking forward to sailing with a different cruise liner. This was our first time sailing with MSC. Embarkation process was alright. We embarked from Salvador (Cruise started in Santos, Brazil a couple of days before we embarked) and therefore they only had 2 staff at the check in desk which probably took longer than it should have. As soon as we got on the ship, my first impression was what a stunning ship! There is a lot of mirrors which makes the ship look even bigger. It looks very extravagant. It has a water slide, jungle pool, pools, jacuzzis, zipline, bowling alley, arcade, library, theatre, cinema etc. Our rooms were also ready unlike RCL where you have to wait until 2pm (we were in the ship around 12ish). We had a balcony room and it is very spacious and the bed is comfortable. Also the wardrobe space is adequate. They describe the ship as a smart ship. I recommend purchasing the wrist band (about $5) as you don’t have to worry about your cruise card at all. But you will need your cruise card when you get off the ship. You can use the wrist band to purchase things and for reserving theatre shows if you haven’t done it yet on your TV. There’s about 11 free movies and some of them are quite decent. Live TV channels are also available that caters to different language speakers (we’ll come to that in a moment). You can also check menu from the dining room on your TV and book spa/excursions. I would also recommend downloading the MSC for Me App as you can use it onboard to check for activities and book stuff without having to pay for the internet. You can connect to the ship WiFi and then use the Internet ID that you can find in your cruise card and cabin number to log in. This will not work unless you are connected to the ship WiFi, i.e. will not work outside the ship. Now for the not so good reviews. Food - If you are looking to go on a cruise and worried about gaining weight- this is the cruise for you. The food is not great in the dining room - with the exception of desserts, they’re pretty edible. The buffet isn’t great either. No comparison with RCL on this one - RCL’s food is definitely better! Service - In comparison with RCL, I missed the smiley faces of the crew regardless of who you are. In RCL, they greet you in the corridors with a big smile, everywhere in the ship. In MSC, you’ll be lucky to get one. The staff are pleasant but they don’t go that little bit extra which makes your cruise special. Entertainment - In terms of activities throughout the day - you’ll get bored. There’s nothing fun. This is what the ship lacked - a sense of fun! A waste of a beautiful ship! However, the in-house entertainment is definitely better than RCL. In fact RCL can learn from MSC in delivering a great show. Also the staging and costumes are phenomenal. However, the guest performers on some nights are quite so-so. Language issues - It gets a little bit exhausting when they had to repeat the same thing 7 times in different languages. It’s mostly a Brazilian cruise but dear God, apart from Portuguese, it was translated to English, Spanish, French, Italian, German, Polish. So an announcement that should last 30 seconds, lasts about 10 minutes. They need to learn from RCL on this one on how they make it work. Disembarkation - the disembarkation is also an issue. We were delayed in our stop in Malaga due to three medical emergencies during the cruise (one was a pregnant woman who had to be taken off the ship using via an air ambulance). So when we disembarked in Malaga, we had to queue for about an hour before we were let out and there was no queuing system so people started overtaking us. It was a shamble! Overall, I think it’s a nice ship and I would go back only if it is destination heavy. Will never go back on a transatlantic cruise, it was a slow death! Read Less
Sail Date: April 2019
This review is for two adults in an Aurea balcony on MSC Seaview. Salvador , Brazil to Barcelona, 11 nights. Our first on MSC... Boarding in Salvador was very quick, we were in our cabin by 12.45. Most passengers started 4 days before ... Read More
This review is for two adults in an Aurea balcony on MSC Seaview. Salvador , Brazil to Barcelona, 11 nights. Our first on MSC... Boarding in Salvador was very quick, we were in our cabin by 12.45. Most passengers started 4 days before us in Santos and reported 5 hour delays getting onboard. We were told the ship only had 3400 passengers out of a possible 5179. The Cabin was clean, amazing bed and pillows, big interactive TV and we had a large balcony with two sunbeds, 2 chairs and a table. Our room steward was friendly and sorted several things we needed straight away. The bathrooms a good size with a roomy shower with three pressure settings. The decor of the room was an awful green and didn't match up to the rest of the ships glitzy interior. The rest of the ship is very nice, its modern but classy. The Swarovski staircases were stunning. The ship is marketed as bringing you closer to the ocean than ever before but i found the opposite. As deck 8 is open air, the rest of the ships built inwards, therefore restaurants were surrounded by decks and chairs not seaview windows, the side panels were very high along the decks, no venue at the front of the ship to look out from, decks 4/5 had little to no windows at all and at the front there is a massively high side wall blocking deck 9 balcony views. Some days there was very loud and deep bags from the waves hitting the hull, you get it on all ships but this was much worse than we have ever experienced. Another passenger we met actually complained and they were told by an officer its the ships design and the speed we were going at the time... The pools are salt water and were not heated. There was more than enough sun beds across the ships which were very comfy with headrests. We found the food to be very good overall. The main buffet had lots of stations and did vary each day. The buffet stopped dinner at 10pm and then pizza was available until 2am and the Pizza is amazing! We found numerous veggie options in all eateries every day. The smaller buffet on 16 has themes each night including tex-mex, BBQ and Indian. They could get crowded so i dread to think what it would be like with over 5000 onboard. The main dining room had lots of options every night, usually 4/5 main courses plus the "always available" menu giving you another 5+ main course options. The service was mostly very good, just the occasional delay between courses. Every third night was also themed in the main dining room. One afternoon we tried lunch in Golden Sands and was seats in the Bella Fantastica area. Our experience was very different, the service was extremely slow and the mains were cold they took that long to come. The waiters had too many tables to serve and it doesn't help them that everyone gets seated at the same time causing a big rush. The tables for 2 were also extremely close and in long rows, you may as well have been on a table for 8/10. If we would have had this experience the entire cruise we would never consider MSC again. We ate at the French Bistro twice and its great value for money at $15pp. Portion sizes are massive. There is lots of nice bars all over the ship and plenty of seating. Seaview lounge is nice with chilled acoustic music, the Garage club seem to just fill a walkway, shine bar is a good spot for listening to any musicians in the atrium and Sunset beach bar was often lively with an afternoon DJ set. A glass of wine started at $3.40 and cocktails were mostly $7.90 upwards. The coffee onboard is very good and they serve is everywhere. Entertainment was the biggest disappointment, the in house shows were shockingly bad, propped up by the odd quality variety act. The shows became boring and the acts were repeated. All of the musical shows include opera, they even worked it into their dire Tina Turner tribute. The shows were only 35 minutes each as there is three a night, 19.45, 21.00 & 22.15. The theatre is small for the size of the ship, so it will be a struggle to get in when the ships full. There was lots of good bands/ singers on across the ship during the day and evening. Daytime activities were average, most being games or chargeable activities. The slides were great fun, especially the surf board one. The zip line was closed when ever its windy, which is a lot of the time on a moving ship... The party's in the atrium had a great atmosphere and went on until the early hours. The two male cruise directors were almost invisible, the only time we saw them was in the dining room or buffet. Clearly employed for their language skills to quickly open the shows then disappear but not much else. We found the MSC for me app really useful, booking everything on it. The wristbands were much easier than carrying your room card and worked for everything including access to your room. Communication onbaord was very poor, PAs were inaudible most of the time and no announcements from the captain, even after a 3 hour delay leaving Salvador and then arriving into Malaga half a day late. As others report with MSC the Pas are made is multiple languages, we counted 7 one night and i have to agree it does become tedious. The main staff were really very good. They went out of their way to help, they were always polite and happy to chat. Our main waiter was great, very chatty and friendly, he would always give us little appetisers before we even ordered. The service overall was very personal for such a large ship. Aurea Experience- With Aurea we had my choice dining so could turn up when we wanted between 6pm and 10.15pm at Golden Sands and select a table we wanted. As we booked a while ago we had the old "classic drinks package" with upto $8 drinks, coffee and gelato. This included the vast majority of every drinks menu across the ship and was a great saving for us. We really liked the chilled top19 deck, lots of sunbeds, 2 Jacuzzi's and nice sofa seating by the bar. It was very quite compared to the main pools and the server said its always quiet up there even when the ships full. We used our massage that was included which was really nice, however as soon as they finished they were trying to sell you more. The free access to the thermal spa was a really nice bonus too, there were about 8 different rooms and the salt room was so relaxing. There was a few nice touches in the cabin too with slippers, robes and a diffuser. You also have priority disembarkation and your bags were ready first in the terminal. We loved Aurea class and would not sail MSC without it because of the flexibility it gives you. Getting on and off at the ports was easy during the cruise but final disembarkation was painful with ques to get off and ques in the terminal. We did not like MSCs disembarkation procedure, giving us times to meet and get off and also taking our bags away the night before. When we went to the meeting point there was no staff or guidance so we just made our own way off after breakfast. Taxis to the airport from the cruise port are 39 euro fixed price. Few Tips for anyone new to MSC or Seaview- - You only get sunbeds on your balcony if you book Aurea on deck 9. But the very forward ones have obstructed views which they don't tell you when booking. Go 9024 or backwards. - Aurea bookings now only give you easy drinks package which is up to $5 and this really reduces your drinks list. You would have a few wines and Skol beer along with the house vodka and gin with mixers. If you like cocktails, proper coffee, branded spirits and shakes its worth upgrading, i believe you can just pay the difference in the package prices. - Bella and Fantastica have set dining times and your not guaranteed a table size or time. Dinner times were 6pm, 8pm & 10pm in Golden Sands, 7pm & 9pm in Silver dolphin. - Book shows the day before if you want to get in. - If you use the spa they have sales during the cruise. Getting on it was 10% off when you booked 4 treatments but a few days later it was 30% each one. - No kettle/ coffee machine in room, take your own as getting one was not easy. Finally comparing MSC to our favourite cruise line NCL. MSC defiantly felt more upmarket because of the look of the ship and our Aurea experience but it was more restrictive. We had a very nice cruise but because of the lack of good entertainment we would choose NCL hands down. Read Less
Sail Date: March 2019
We are just returning from our 18 day adventure as a family of five ,two adults three children age 7, 13 ,15 we have previously sailed with RCI , NCL ,PRINCESS AND CUNARD and after reading some of the reviews of MSC had very low ... Read More
We are just returning from our 18 day adventure as a family of five ,two adults three children age 7, 13 ,15 we have previously sailed with RCI , NCL ,PRINCESS AND CUNARD and after reading some of the reviews of MSC had very low expectations but they do a loyalty match to our diamond plus level with RCL so we gave it a go and this is honestly the best cruise line we have sailed with happiest ship , friendliest crew , most gorgeous ship and child friendly ship, any child not enjoying this cruise I would say their parents have got real problems because it has everything kids love everything adults love really superb peace and quiet , loud and bouncing and all inbetween . We had a whirlpool suite cabin 14211 ,gorgeous , space,technology ,walk in wardrobe .Erica our room steward was amazing as was lokesh and Anand our anytime dining staff so helpful and obliging,although portion sizes were small in the dining room we were constantly offered more so it was never an issue. We were on the aurea package and used the thermal suite a lot (gorgeous ) we also had our complementary massages (no catch) Ship is very smooth and incredible with technology everywhere, we purchased nearly every package before we boarded and it was cheaper and so easy for f1 simulator, zip line ,4d cinema ,air hockey, waterslides ,bowling ,washing package was great and next cruise I will definitely pack less and have more washed and pressed ,brilliant . Just 1 small complaint MSC what on earth is going on with your embarcation process ???? NOT GOOD stood like sheep in sao Paulo in scorching temperatures appears no organisation or communication it was almost a crush a bit frightening to be honest ,fix this and we have found our perfect cruise line by the way disembarking was a breeze so you can do it Read Less
9 Helpful Votes
Sail Date: February 2019
Notice that the title is not unexpensive cruise, as this one costed some usd 3500 for a couple and a todler in a balcony. Well, if this is your first cruise, you probably will like it. But when you have a bunch of others as previous ... Read More
Notice that the title is not unexpensive cruise, as this one costed some usd 3500 for a couple and a todler in a balcony. Well, if this is your first cruise, you probably will like it. But when you have a bunch of others as previous experiences, you might get disapointed as we did (and most of the passenger we spoke with who had previous cruise experiences) Let me start with the good points: the ship is new, and beutifully decorated in a modern and posh way. cabins are nice and entertainment is also good, being the slides and waterpart on of the best i´ve seen on cruises. Now the down points: The food is far bellow average. You´ll rarelly see cow meat on the buffet or the menu. Burgers, pizza and sousage are available everyday, alongside with chicken. And most food lack taste or freshness (fish, salmon and chicken always seemed "dry", overcooked or looked like done hours ago and just heated to serve) Remember those nice formal dinners, where they serve lobster at least in one day? Not on this one, lobster is sold at usd 50 at the "speciality seafood restaurant". A nice steak? Not served on the regular restaurants, but rather for 95 usd in the "butchers cut" In fact the formal restaurants do not serve not even water, they charge you usd 2,10 per botle (and its not perrier, or fiji, just regular botled water that they sell for 30 cents on the supermarket) We know that cruise lines always try to find ways to charge you more on additional items, but never expected they to come to your table and offer you a meat plate for next night, to be served on the very same restaurant you have your dinners, but only if you pay an extra of usd 20 per person... this was very sad posture by them. Bear in mind also that this is a 5100 passanger ship, and the crew seems not able to handle so many passengers (I will definintelly not cruise on their 6500 passenger ship expected for 2020). And since you are not allowed to access parts of the ship unless you are a "yacht club member", you have to live on a smaller portion of the ship.(you will not acess the front lounge, one pool, one restaurant and one sundeck, unless you are VIP paying for a suite on the "yacht club" SPA, sauna and steamroom are also not accessible, unless you pay a daily rate to use the spa, or choose the "aurea" experience upon booking, paying a few hundred dollars more. There is also a bowling lane (45usd per hour) a F1 simulator (10 usd per play), a zipline (12usd per use) and a 3d theather (10 dollars per 5 minutes) Other down points were that they seemed to try to save money by contracting some chep tender boats (all our ports of call were tendered) and we`ve seem one of them be at large, without motor for almost an hour.... cruise did not send any of their tenders to save the passengers....they had to wait for another old tender to go there and transfer them in the middle of the ocean, from a boat with a broken engine that was being taken away.... We heard by the passengers that complained that they got a standard letter plus a bottle of proseco (very cheap way again to apologise for putting people´s life in danger....) Well, in general is not a bad cruise, but considering the quality of the food and all the extras they charge, I´d say it´s value should be from 20% to 30% less than a similar lenght cruise in other good cruise lines such as RCCL or Princess. Read Less
Sail Date: January 2019
The embarkation process was catastrophic, it took me 6 hours to get onboard. Unacceptable. The cruise was fine, with some good points during the trip, such as the animation team, and bad ones, such as the pool water color (green) during ... Read More
The embarkation process was catastrophic, it took me 6 hours to get onboard. Unacceptable. The cruise was fine, with some good points during the trip, such as the animation team, and bad ones, such as the pool water color (green) during some days. The cabin was very good. The restaurants handled well all the people onboard, and the food variety was very good. However, the Red Velvet restaurant does not match the intent to have a more intimate and full service restaurant. Very crowded, the opposite of the idea. The schedule was not met in any destination. As a result, one of the planned stops, at Ilhabela, could not be done, resulting in a $100 credit for all cabins. I found it unfair, as one passenger could be alone in a cabin while others, such as myself, could have a family of three, for which $100 is almost nothing (3 drinks and 3 hot chocolates during the day and that's it!). The shows inside the ship were OK, with some better than others. In summary, the trip was fine but nothing beyond average. Read Less
1 Helpful Vote
Sail Date: January 2019
The bars and restaurants structure are beautiful, lots of yellow marble and Svarowski crystals. The maintence of several areas are very bad, roof gutters in some places, the pool area always dirty and the swimming pool very dirt all the ... Read More
The bars and restaurants structure are beautiful, lots of yellow marble and Svarowski crystals. The maintence of several areas are very bad, roof gutters in some places, the pool area always dirty and the swimming pool very dirt all the time. The service is mostly bad, unfrendlly attendants, exception the attendent of the sollarium bar, I Putu and Ana, an watress from the pool restaurant, they are very kind and funny. The aurea experience not worth, the price is very high and the exsclusive package have very little things. The food on board is good, the service os drinks is very bad, Few waiters. Very few sea food, lots of chicken and pork, cheap meats only. All the public bathrooms are very dirty and have maintence problems. The activities are very poor, The itinerary is the same as every ship that come to Brazil Is a ship to go once and never go back. Read Less
8 Helpful Votes
Sail Date: December 2018
Food is terrible, this is the weakness point for sure. The food had no taste, no presentation, no talent. Service is a nightmare, it is clear for me that people had no training and its not prepare for the functions, there was no ... Read More
Food is terrible, this is the weakness point for sure. The food had no taste, no presentation, no talent. Service is a nightmare, it is clear for me that people had no training and its not prepare for the functions, there was no leadership, the managers were extremely arrogants and they spent their time talking each other instead of looking their team, I have never seen such attitude before in my previous crusies. The ship looks nice however it doesn’t work, the theater and the other areas are too small for the capacity of the chip 4300 passangers. We had to make a reservation for the theater but it never worked, we are oblied to seat on the floor, the theater has 03 presentations per night but the capacity is not enough to attend all passengers. It is a very ashamed situation for everyone. The restaurantes work in three shifts, so the last dinner is at 22hs45, my cruise was overbooked so I had bo other choice, that means my dinner started around 23hs15 everyday, crazy. I have already traveled with Costa and Royal Caribbean and had a nice experience! MSC never more!! Read Less
11 Helpful Votes
Sail Date: December 2018
Due to the fact that this ship is new and luxurious, we had high expectations for our vacation. But it ended up as the worst cruise service we ever experienced. Unprepared crew, no knowledge of what's happening at the ship, and ... Read More
Due to the fact that this ship is new and luxurious, we had high expectations for our vacation. But it ended up as the worst cruise service we ever experienced. Unprepared crew, no knowledge of what's happening at the ship, and always with a bad mood (with few exceptions). Attendants of the bar always busy, causing waits of up to 10 min for a simple beer (which was sometimes, warm). Food is the worst, breakfast has always the same options with low quality coffee. Lunch is basically hamburger, hotdog, fries and pizza (2 or 3 flavors). If you want some meat during lunch, there's only one location serving it, with at least 20 people on waiting line. Dinner is even worse, the options are always tasteless and repeated, ingredients are not as good as expected from a cruise service (if you order a steak, don't expect a juicy thick one, you'll receive a very thin tasteless overcooked). Elevators were pure pain, always slow with an automated system to distribute load that does not work. Cabin was good but the bathroom was a bit small. Entertainment shows were good, but the cruise didn't offer trivia/quiz/sports activities The ship has never landed on "Buzios", one of the main ports to be visited, always claiming bad weather (even though there were no clouds in the sky, and a quick google search indicated weather was perfect). TouchScreen totems and smartphone applications were really usefull for managing what to do and how much money you have spent. If it was possible, I would ask for a refund. After this cruise I'll stay away from MSC cruises and stick to Royal Caribbean (the best company so far). Read Less
7 Helpful Votes
Sail Date: December 2018
My wife and I embarked on the MSC Fantasia on December 8, 2018, on a cruise that departed from Rio de Janeiro, heading for Buenos Aires, returning to Punta Del Este and Ilha Grande. The trip was my wife's birthday present, and what ... Read More
My wife and I embarked on the MSC Fantasia on December 8, 2018, on a cruise that departed from Rio de Janeiro, heading for Buenos Aires, returning to Punta Del Este and Ilha Grande. The trip was my wife's birthday present, and what should have been of the dreams turned out to be a big disappointment. But I prefer to start with the good points: the cabin cleaning service was excellent, the waiters and, in general, the employees who occupied the most humble functions, mostly of Asian or Brazilian origin were kind and helpful, Chinese cooks and cooks, rude and moody. As for food, raw fruits and vegetables were of good quality. In addition, the trip was limited to delays, exaggerated mercantilism, bad food, animation and mediocre shows. Starting the week before the departure of the cruise. Affordable drink packages, which went on sale on the internet that were no longer cheap, were taken from the site. These same packages, traditionally also sold at the time of shipment, this time were not offered, being offered only on the ship for abusive prices. On delays, these occurred in all shipments and landings, damaging the stays in the scheduled ports, which were no longer long. The departure, scheduled for 5:00 pm, only happened around 8:00 pm, after an 8-hour wait in an uncomfortable terminal with huge queues for baggage check-in, entrance to the terminal, passage through the police and access to the ship. On the way from Rio to Buenos Aires, there was an unforeseen event. One passenger who needed medical attention had to be removed by helicopter, which entailed an additional 2 hours delay. The arrival in Buenos Aires scheduled for 9:00 am on December 13, only happened at 5:00 p.m., and we were only able to leave the ship at 7:00 p.m. A stop originally scheduled for the entire day of arrival plus the night and the half of the following day was reduced to the night of arrival, plus half the next day, harming both passengers who purchased excursions and those who planned independent tours and purchases . In Punta Del Este it was worse, in the landing made by boats that should be ready to transport the passengers, since the small time of stay on land, made us wait more than 2 hours, using a minimum number of boats, shortening the duration of the excursions and making it impossible to land many passengers who had to stay on the ship. Finally, having already compensated for all delays, the commander informs the cancellation of the landing in Ilha Grande, alleging bad weather and anticipating the arrival in Rio scheduled for December 16 at 7am, to December 15 at 9pm, unilaterally crediting the cabin bill, ridiculous $ 100 ($ 50 per person) without a simple apology. At the landing, in another giant row, I, who turned 60 this year, was prevented from entering the preferential line, since, according to the MSC employee, the queue was reserved for people over 65, contrary to Brazilian law . In the luggage shed, we took out our suitcase, without anyone having checked our tag number. In addition, I can summarize: - Second-class meats, served at the buffet and restaurant, except on the last day they served a better menu. - "Grilled" dipped in oil and sausages of very low quality. - Service charge charged on drinks taken at the counter, although this is already included in the ticket price. - Net price of drink charged on the order above that set in the menu (in my case, wine glasses). - Repetitive theater shows, always with the same numbers of juggling and acrobatics, changing only the costumes and songs. To conclude, I decided to make this trip under the influence of my brother who lives in Europe and made several cruises there, including MSC and was surprised by what happened and commented that incidents such as these reported would never be accepted, but with a large financial compensation or with significant All this burden caused by delays, lack of planning and logistics incompatibility was passed on from the company to the customer. The conclusion that I have reached is that these companies organize their trips according to the classification of passengers, and unfortunately for them, we are considered second class citizens and we are also reserved 2nd treatment, either in food, in shows or in treatment dispensed, which causes me great indignation to consider that this treatment was given to us in our yard. I advise anyone who has never done a cruise to not buy routes in Brazil or South America, because it will buy remains from Europe where it is winter and these ships would be idle if they stayed there. They sell their trips for the same price charged there and offer a misleading and low quality product. If you want stewardship, go to an "all inclusive" resort, or travel through Brazil or abroad and truly short the cities and beaches without time limitation, choosing your tours, accommodations, food and with much less probability of unforeseen. But if you still insist on taking a cruise, avoid this company. Read Less
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