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5 Helpful Votes
Sail Date: November 2017
Despite the change in the itinerary due to the recent hurricanes, the Divina lived up to all our expectations. This was our 25th anniversary cruise, and was one of the most enjoyable cruises we have taken. The food was great, the staff ... Read More
Despite the change in the itinerary due to the recent hurricanes, the Divina lived up to all our expectations. This was our 25th anniversary cruise, and was one of the most enjoyable cruises we have taken. The food was great, the staff were friendly and helpful, and the other passengers were for the most part polite and friendly as well. The Fantastica package lived up to its name and provided us with plenty of drinks and other amenities. The Cruise Critic meet and greet was very nice and resulted in my solving a problem with my dinner arrangements that I had on the first night. MSC is definitely listening to our feedback and adjusting as they go. The dinner portions were much more adequate than the earlier feedback suggested. I was upgraded to the "black" card status through their status matching program, so between the Cruise Critic and MSC meetings we ended up meeting with the Captain and senior officers three times over the week. They also served champagne and martinis for free around 5:15 PM on both formal nights. Embarkation and disembarkation were smooth and efficient, and the cabin steward was very friendly and efficient. Read Less
1 Helpful Vote
Sail Date: October 2017
I chose this cruise because I am of Italian heritage and the online ads caught my interest. The ship is beautiful, the cabins are also quite nice, and the service was great. However, since I am first of all American born and the ship ... Read More
I chose this cruise because I am of Italian heritage and the online ads caught my interest. The ship is beautiful, the cabins are also quite nice, and the service was great. However, since I am first of all American born and the ship sails from an American Harbor, I don't think enough attention was given to those passengers who are also American. All the announcements were translated into several languages which became tedious;, but even the English speaking announcers had such a heavy accent that you couldn't understand them. The daily newsletter was quite confusing as far as activities. I was denied entry into the dining room for lunch one day because i wore a one piece bathing suit, which was covered adequately with a cover up garment, because they had rules about decorum. But the outrageous public sexual behavior on Deck 14 by a large group of "bears" was never admonished. This was on the smoking deck, and unfortunately my travel partner is a smoker. Also what I missed was seeing a show which incorporated a Comedian. This could have been accomplished in one of the many nightclubs and could have been geared to those who understand English. For those reasons I will probably stick with Royal Caribbean, Carnival, Celebrity,etc. next time. Read Less
Sail Date: October 2017
I loved everything about the cruise with the exception of the announcements repeated in six different languages and most of the songs in the shows were in Italian. Another issue I had was the pool towels were in the room and I missed out ... Read More
I loved everything about the cruise with the exception of the announcements repeated in six different languages and most of the songs in the shows were in Italian. Another issue I had was the pool towels were in the room and I missed out going into the pool/hot tubs because I didn’t want to go back to the room just to get a towel. Yet another issue that was VERY strange was that they didn’t “link” your credit card to your ship pass and you had to go to the Cruise Card Activation Points to register your credit card. The embarkation was very smooth and didn’t take long once they let you into the building – we (myself and my sister) got to the pier early because the shuttle from our hotel only had one ride to the pier at 8:30 am. Once you were on the ship you were able to hit the buffet and walk around the ship. The food was exceptional – especially the pizza! I didn’t hear any announcements when our cabin was ready and only found the room was ready when I gave up pulling my carry-on luggage and I went to the storage area that holds the items until your room is ready – the attendant said I should go check my room to see if it was ready and it was ready. We were very fortunate to be seated at a 6 person table near the window – 2 of the group didn’t show up at the dinner all week. Unfortunately the table next to us had 7 people and when I asked if 2 of the 7 could sit with us I was told they have to keep the seats open in case the people assigned showed up for the early dinner. I think it was a bad situation on both the cruise line and the couple to leave those 2 seats unused when the other table was so full. Our wait staff was very entertaining. Our tablemates, Jane and Ruben, were exceptional to dine with all week. The ship is so beautiful and different from the other cruise lines I’ve been on. I loved the shiny crystal look on the stairs. We had a balcony stateroom that was amazing and the room steward kept the room very clean. We had a change in our Itinerary due to Hurricane Irma and we did the following excursions: Negril Beach Experience & Rick’s Café Cliff divers in Montego Bay, Jamaica; Reef & Wreck Snorkel in Grand Cayman, West Indies; Catamaran Sail & Snorkel in Costa Maya, Mexico. Negril Beach Experience & Rick’s Café Cliff divers in Montego Bay, Jamaica – This was a very long bus ride to Negril Beach – the beach was so full of seaweed that we didn’t go near the water. We went to the Margaretville restaurant for lunch – food was good but the portion was very small and I was still hungry. Next was Rich’s Café to watch the divers – this was a waste as the wait for the person to go on the high dive was very long! Of course we had to make a stop in a souvenir shop for twenty minutes – again a waste of time! We got stuck in so much traffic that we got back to the boat 30 minutes late. There wasn’t any time to go to the Diamond Exchange for me to get my charm for the charm bracelet. Reef & Wreck Snorkel in Grand Cayman, West Indies – this was a great snorkel trip JC and Diana were very informative about the sites that we were going to snorkel at. I loved seeing the sunken Coast Guard boat and visiting the Cheeseburger site. Catamaran Sail & Snorkel in Costa Maya, Mexico – This was one of the best snorkel trips I’ve been on – Michele was my group leader and she used my underwater camera to take awesome video and pictures. My sister went with the beginner’s group and said she loved her guide (can’t remember his name) and she stayed in the water for whole time – she usually only lasts about a couple of minutes before she doesn’t like the mask. We purchased the Thermal Cruise Pass for the week and loved going into the sauna and steam room – sure wished there was a hot tub in this Adults Only area. The shows were very nice with the exception of songs in Italian. We also did Bingo two times and had fun with the Bingo boys (every time a B number was called the Bingo boys came and did something funny). We also took the dance lesson to learn to dance to Thriller at the Halloween party – this was awesome and I had so much fun doing this dance. We also attended the Captain’s Welcome Back party as my sister had already taken this cruise in March of this year. Of course we attended the Cruise Critic’s party and it was the most impression party I’ve been on (I’ve done both NCL and RCL) – they had drinks, appetizers, a fabulous cake and I received a beautiful photo of the party. Getting off the ship was not as easy as getting on because we weren’t told where to get our RED 2 luggage – we stopped at the first conveyor belt and only saw purple tags and thought it was strange. Then somebody said that the RED 2 luggage was way down the end. In the meantime the line was very long to get through customs and we couldn’t find a porter to help us with our luggage. MSC needs to have more porters! Overall, I think MSC did a great job and would go back on a MSC cruise in the future! Read Less
Sail Date: October 2017
The price was unbeatable as a "last minute". We dined every night with the same people and luckily we loved them all and had some great conversations as well as a lot of fun. Ordering breakfast in the dining room was a crap ... Read More
The price was unbeatable as a "last minute". We dined every night with the same people and luckily we loved them all and had some great conversations as well as a lot of fun. Ordering breakfast in the dining room was a crap shoot ... order what you want and get what they give you so be a flexible breakfast eater. The food was OK but not fabulous. The entertainment on the other hand was truly fabulous and every night was like going to an off Broadway event. We tendered once out of 4 stops and I don't tender so that was a plus for me. The balcony room was great....13125 was a super convenient location and the beds were nicely prepared to make you comfortable. The ship itself is HUGE and beautiful. It has literally thousands of mirrors and "Glitz" is the operative word for this ship. They had two formal nights, one white night and one Halloween night (which was an absolute fun night) The ship was all decorated for Halloween and dressing up for the best costume contest is highly encouraged. Not everything was perfect but the imperfections were fairly minor ....it's all in your attitude so go with a good one and have fun !! Read Less
3 Helpful Votes
Sail Date: October 2017
We were talked into going on this cruise by my sister in law as it seemed to be excellent value and a good way to see some great european sights. we are first time cruisers and were a little apprehensive especially after reading some of ... Read More
We were talked into going on this cruise by my sister in law as it seemed to be excellent value and a good way to see some great european sights. we are first time cruisers and were a little apprehensive especially after reading some of the reviews.however after a very smooth and easy embarkation we went to our balcony cabin on deck 11 Meraviglia well appointed and clean. We dined in the Red Velvet restaurant most nights where our table server Kowmang from Bali kept us amused and looked after us very well indeed. As some reviews have said portions are not huge but after 3 courses you are full and can always make a trip to the Zanzibar buffet for a pizza and beer supper. As regards the drink packages we just paid as we went and found it reasonable value for money. The entertainment was fun especially the wonderland and queen tribute shows {Freddie Mercury sounded great with an Italian accent} Service overall was good and the shore excursions well organized, the few complaints were mainly passengers who didn't listen to the guides and ran late!! We are beyond the child raising years but from what we saw the kids had a great time especially for halloween. Disembarkation was again slick and easy, If you want to go on a very european cruise I reccomend MSC. Read Less
Sail Date: October 2017
We are retired and cruise at least once a year. This was our first Mediterranean cruise and we chose it because of the itinerary. The embarkation process went smoothly and our cabin was immaculate and a great location. Our cabin service ... Read More
We are retired and cruise at least once a year. This was our first Mediterranean cruise and we chose it because of the itinerary. The embarkation process went smoothly and our cabin was immaculate and a great location. Our cabin service was very good as well. It was always cleaned when we returned from our day out. However, we took this cruise to celebrate my husband's 70th birthday & our first disappointment was there was only one specialty restaurant - sushi. I've never been on a ship that didn't have at least one steakhouse for special occasions. We ate nightly in the dining room and the food was nearly inedible The menu was limited, repetitious & sometimes hard to identify. Also, we were charged for water and iced tea. We were told they had no tap water to serve with the meals. Our dining room service was rude as well. When we ate in the buffet their food was no better. One of the reasons you take a cruise is for the food and if it's not good it taints your opinion of the entire cruise. Many of our fellow passengers we talked with had the same opinion. The entertainment was mediocre at best. Most nights we skipped it. We've taken the Divina in the Caribbean and have been very pleased with the cruises. However I would be very hesitant to recommend this ship to anyone unless they replace the chef and wait staff. I wrote to the president of MSC and to our US Office but had no response. Read Less
1 Helpful Vote
Sail Date: October 2017
We sailed on Oct 21, 2017 for 7 nights on the MSC Divina . This little review needs a heads up. We (meaning my DH-69 and myself-68) stayed in a YC2 suite, #12002. so our perspective may be a little rose-colored. Embarkation: WOW! ... Read More
We sailed on Oct 21, 2017 for 7 nights on the MSC Divina . This little review needs a heads up. We (meaning my DH-69 and myself-68) stayed in a YC2 suite, #12002. so our perspective may be a little rose-colored. Embarkation: WOW! We were whisked up to the YC waiting area where we got our pictures taken for our cruise. We then waited until the ship was cleared for embarkation. The butler took us up to the Top Sail Lounge where we met with our butler for the week. He took us to our cabin and explained everything to us. Then our vacation began. The Ship: Gorgeous. Even though it is a very large ship, it didn't feel like it. There were pools all over the ship. The LaSerene pool, the one with the retractable roof was never busy. Whenever we went past, maybe 10-15 people the most. The main pool was where the action was. It was a little busy by the adults only pool--I think that was do the fact it was by the smoking are at the aft of the ship. The we were at the YC pool there was never more than 6 people in it. This ship has an abundance of bars and lounges. During the day many people took to them to read, play games and cards and to just chat with friends. The Food: of course the food in LeMuse was phenomenal. We ate at Galaxy which was so so. We were expecting better. We also ate at Eataly the Steakhouse, but we had pasta. It was good, but that was a day that we enjoyed Cozumel a little too much (if you get my drift) so I think it would've been better on another day. One day we went to the buffet for lunch at around 1:30 when we thought the crowd would be lighter. WRONG!! We grabbed some salad and a slice of pizza (which was as good as everyone attests to). The problem came next when we couldn't find a table to sit at. Yes, we went to the farthest aft part of it but still no table. We basically waited until someone left, then we waited about 10 minutes for someone to come and clean the table. My DH isn't a fan of any buffet on a cruise or here at home. Needless to say, this didn't change his mind. The Entertainment: I loved the nightly shows in the theatre. My DH thought they were very cheesy and the crew overly asked for applause. The last night, the Michael Jackson Tribute was AWESOME, Even my DH wanted to know where that crew was all week. The energy of everyone was terrific. Excursions: We didn't do any MSC affiliated excursions. We did an excursion on Grand Cayman that we booked personally. It was the Jet ski, Stingray, snorkeling, Starfish excursion. We were driven to the Holiday Inn beach where we were outfitted with our vests and snorkeling equipment. We then proceeded to our jet skis. There was a total of 4 of us on the trip. One couple rode together and my DH and I rode solo. We jet skied out 4 miles to the stingrays stayed there about 20 minutes, went to the snorkeling sight for about 20 mins went to the beach for a few minutes to get water and refresh. We then went to the star fish point and stayed there about 15 minutes. Then it was back the 4 miles to where we started. I would do this excursion every day on every island if it were offered. On the other islands we just got off the ship and enjoyed the island culture. Disembarkation: Our butler escorted us off the ship to the gang way. Off to customs. Out of there in about 20 minutes. This cruise was so great we are trying to plan a cruise in the summer of 2019 on the Seaside with our daughter and her family in the YC for our 50th wedding anniversary. All in all, our experience on this ship exceeded our expectations mainly because last year at the same time, we were on the Escape in the Haven and we were hoping for that experience. The YC was by far a way better experience, especially at the price. If I can answer any questions, please ask Read Less
3 Helpful Votes
Sail Date: October 2017
Previous experience with MSC Opera were excellent. The combination of ship and destination (Cuba) was the trigger to book for this cruise. What a major disappointment!! The upside were the cabins, but the rest was really a disaster. The ... Read More
Previous experience with MSC Opera were excellent. The combination of ship and destination (Cuba) was the trigger to book for this cruise. What a major disappointment!! The upside were the cabins, but the rest was really a disaster. The staff - with exceptions -was not motivated and sometimes rude. The food was in general average (we - wife and I - are still suffering from a parasite and are on antibiotics) and hygiene questionable. On the very first day I addressed one of the officers in the main dining room, when I visited the lavatory and one of the waiters came out of the toilet, didn't wash his hands and resumed service. I know that +60% of the people don't wash their hands, but it is unforgivable for waiting staff. We could not book the vintage car excursion anymore and had to arrange it ourselves. Through Tripadvisor we booked the top ranked company. In hindsight, we were better off. MSC would have charged us €92 p/person for the tour. We (4 people) paid $80 (excl. tip) for the 2,5 hrs tour with a very good guide (Jorge), or $20 p/person. MSC, this is over charging, i.e. 368€ vs $80! The cigar and rum tour was interesting, but you may skip the Havana Club commercial visit. We had similar experiences in Jamaica, Cayman Islands and Cozumel and organized our own shore excursions with Tripadvisor as our reference. The entertainment was lousy. The deck entertainment was - as always - very loud. The performers - if present - were mediocre. We spend many pleasant evenings and nights with the performers (Chris Clarke) in the Cabala bar on previous trips. Now the performers tried to compete, who could get us asleep the quickest. Addressing one performer to play more up beat songs, was answered with "we are not allowed to play other music here". The music was not aligned with the public, but the other way around. We had complete different experiences with the interaction between performers and public. The other bars were similar. Dull and annoying. I have never seen such limited involvement of public. MSC should really improve. The lady officer responsible for the bars was not even interested to the comments given and I assume she didn't do anything with these comments. MSC, don't build new ships if you chase away your core public. You are neglecting the core principles to make a cruise successful, i.e. hygiene, entertainment and F&B. Read Less
2 Helpful Votes
Sail Date: October 2017
Well for the boarding things went pretty smooth. We were on board by 11;15. O.K. the ship is quite nice. The rooms weren't ready before 2:00P.M. From then on things went south. We had booked this cruise in March 2017 an had made all the ... Read More
Well for the boarding things went pretty smooth. We were on board by 11;15. O.K. the ship is quite nice. The rooms weren't ready before 2:00P.M. From then on things went south. We had booked this cruise in March 2017 an had made all the arrangements for the early dinning with a table for two. Well no way did we get our table but we were seated with six other people. We never went back to the dinning room. The staff never made any effort to accommodate us " this was our birthday cruise " . For the rooms they were very small compared to other cruise lines. RC & Carnival have much nicer accommodations. Now for the food we thought that this being an Italian ship that the food would be fantastic but we were very disappointed. In the buffet area for breakfast I don't know when they start preparing but everything was dead cold. The eggs were cold, the bacon looked like they fried it . Lunch was not any better If you like to eat sandwiches on your cruise well good for you. Supper not much better no variety they had very little choice in meats and there too all was cold. Now for the desserts very poor choice ( cream puffs, small lemon squares, no pies or cakes at all). The shore excursions were o.k. been there before. All in all not a great ship to travel on. Read Less
Sail Date: October 2017
A very busy and extremely lively ship with loads of activities for the full range of guests. Great party atmosphere every evening with many people participating in the dress codes for that evening's theme - be it Flower Power / ABBA, ... Read More
A very busy and extremely lively ship with loads of activities for the full range of guests. Great party atmosphere every evening with many people participating in the dress codes for that evening's theme - be it Flower Power / ABBA, Formal, Italian Night, White Night. Combined with all the daytime activities and sensible times for the absolutely BRILLIANT evening performances (Treasure Island, Queen Tribute, Michael Jackson Tribute, Italian Opera songs - I didn't even think that I liked opera till this cruise!! ) The ship itself is very 'blingy' ..... sparkles, reflections and shininess everwhere, right down to the lifts/elevators with their infinity mirrored walls. The casino area is brash and distasteful. The whole ship is a veritable shock to your senses to the extent that your vision is constantly being overwhelmed by garish decor. Additionally, the organic curves and swirls everywhere are the result of the ship's interior designer having a 'field day' on the 'drawing board.' Unfortunately, to us it is a visual nightmare. Have MSC not learned anything from classical Greek and Roman aesthetics of beautiful proportions? Buffet breakfast has to be timed to perfection to avoid the daily 'bun fight' :) the walkways are rather narrow and constricted in too many places to allow two people to pass comfortably. Tables are often left uncleared for too long. Coffee runs out far to quickly and staff seem grossly overworked (esp. behind the bars) but remain amazingly pleasant. After a few days we opted for the Black Crab restaurant at breakfast instead. Food is good and portions are excellent (unless you are an extremely greedy/obese person). There seems to be a lot of queuing on the ship generally. The Eataly Steakhouse is NOT a place to take your partner for a romantic evening - its like a tacky, plasticky cafe ....but it does serve excellent steaks .....eventually. There is only one area on the ship that is 'adult-only' - however, it gets filled up with smokers. So, basically, if you are a non-smoker and want to be 'away from it all' outside, you are totally stuffed. Even the inappropriately named Sirene pool is extremely noisy and gets full of children and becomes an echo chamber. Nonetheless, we DID have a really enjoyable time. We met some amazing people. The ports of call which we visited as independent travellers were fantastic. But the bling doesn't appeal to us, so we will probably not be in a hurry to do MSC in future. 'Horses for Courses' they say. Read Less
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