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2 Helpful Votes
Sail Date: January 2018
People were talking about how great their experience was with msc and the price was right for a 12 day cruise out of miami, fl that we just couldn't pass it up. well let me tell you how this started out! we arrived in miami, fl and found ... Read More
People were talking about how great their experience was with msc and the price was right for a 12 day cruise out of miami, fl that we just couldn't pass it up. well let me tell you how this started out! we arrived in miami, fl and found out it was cheaper to pay a little more at a hotel to park our car there, and take the free shuttle to the port, than to pay for parking at the port. once at the port, we found that it was extremely cold and that they have no heating in place! everyone was about 45-50 degree's in the terminal and they had the fans also blowing cold air which also let everyone cold even before we boarded the ship. leaving through miami, fl port, we found that it went fairly well and quickly and boared the ship within 1 hour of arriving! we found out that the real reason we couldn't board immediately was because the coast guard was inspecting the msc divina's records for something or other! once on the ship, the ship was absolutely breathtaking and beautiful! wow.. What a gorgeous ship! loved all the shops they had and the service seemed to be pretty good! we only attended dinner each night because the food was so bad! i mean, even i could've cooked a better dinner than what they offered and served! we found out that a lot of the crew had gone to the very newest ship that msc just came out with! apprently all the great cooks went with them! one thing we did like was that they honored all the past cruises with carnival and royal caribbean and gave us the same status once on board! all we had to do was provide proof of our status. the best part of dining was the desserts. those were really good! my poor wife was so disappointed also that she often had pizza from one place on the ship for dinner almost every night! the buffet was also lousy and the food was not appetizing what-so-ever from what we saw! i could not recommend this ship to cruise on no matter the price as let's face it, the food one of the main reasons you go on a cruise!! we also did not eat in one of the fancier costly restaurants as we felt we had paid for good food, but never really got it! extremely disappointing for sure! Msc, you will never get the american business with lousy food like you gave and offered to us! at least, we will never be back on any of your ships! this also is a family owned italian cruise line! Since the port of miami new how cold it was going to be, they could've had heaters brought into the terminal if they really cared about their passengers and how cold it was in there! everyone looked like we were going on an antartic cruise with the way they all had overcoats and the way we were all dressed just to keep warm in there! The air/heat in the cabin was also really good.. Just set it and forget it. large shower and bathrooms were nice too! Read Less
Sail Date: January 2018
This was our second avtrip on Divina. We were aboard her when Hurricane Irma hit and we spent several extra days in Cozumel until the Port of Miami reopened. We had such a good experience on that cruise that we jumped at the chance to take ... Read More
This was our second avtrip on Divina. We were aboard her when Hurricane Irma hit and we spent several extra days in Cozumel until the Port of Miami reopened. We had such a good experience on that cruise that we jumped at the chance to take Divina again for a little longer Caribbean cruise. The ship itself is extraordinarily nice. The decor is impressive, the public areas are plentiful and there are multiple activities for almost anyone. The crew never failed to impress us with their courtesy and dedication to treating the passengers as very special people.This time for whatever reason embarkation at the Port of Miami was significantly delayed, leaving a very large amount of passengers sitting around waiting. For whatever reason MSC's PA system wasn't working so their representatives had to call out groups of passengers over the noise volume, which wasn't all that successful, Nonetheless was were able to board about 1:00 and from then on everything worked perfectly. The cabin as clean and comfortable. This time we had a balcony cabin which actually seemed to have less storage room than the oceanview room we had in November. There were two negatives - the flat screen TV is tiny and, for whatever reason the room developed a smell of sewage a few times, always around 5:00 PM. The smell went away promptly but still.... . We had perhaps the best cabin steward we have ever had on more than 26 sailings which more than made up for the minor inconveniences noted. Dining was somewhat schizophrenic. The cafeteria was, as before fine for lunch although the hot meal offerings were quite limited compared to any other line we've experienced. The cafeteria offerings are in a linear fashion which means that you have to walk quite a distance from the hot meal offerings to the dessert table. We had early dining in the principal restaurant, The Black Crab. The first week the offerings were, as on our prior cruise, spectacular., The first night I was served a rack of lamb which would put a lot of very expensive restaurants to shame. This was followed by other equally fine offerings of filet mignon, roast beef and other, equally delicious treats. However this abruptly changed after the first week. On day 8 we were told that a 'new menu' was being introduced. The new menu traded the type of main course options I mentioned previously for much less expensive offerings, the emphasis being on 'braised' meats. Even the second and last formal night had none of the traditional offerings, i.e. lobster tail or steak. The last days were a total disappointment. I don't know if this is being done in the interest of economy (as has happened with other lines) but it's a real shame. The quality of dining on MSC was a major factor in picking this cruise. If the new, less expensive items continue to dominate the menu we will think long and hard before picking MSC again. It's really too bad. From a technical format the cruise was excellent. We had calm seas and the weather, while a little cool at embarkation cooperated and all of our ports of call had temps in the mid 80's with a refreshing breeze. The entertainment was really very good and the enthusiasm of the performers was notable. Disembarkation in Miami, unlike embarkation was a breeze. We were able to disembark even before our scheduled time and breezed through immigration, There was no customs check so we were out the door in less than 10 minutes after retrieving our luggage. In short, MSC has many things that we really like and enjoy. I am concerned that MSC may be moving towards making economies that affect passenger pleasure and comfort and sincerely hope that they do not do so, Read Less
2 Helpful Votes
Sail Date: January 2018
We booked it for the ports of call. which got changed but still happy with the ports.Went to Grenada which we have never been too. Was our 4th time on MSC Divina and we enjoy the crew and entertainment staff.Many remember us from our ... Read More
We booked it for the ports of call. which got changed but still happy with the ports.Went to Grenada which we have never been too. Was our 4th time on MSC Divina and we enjoy the crew and entertainment staff.Many remember us from our previous sailings. Which am always so surprised with so many thousands of new people boarding on every cruise they can remember someone. Was our first time trying the galaxy restaurant and was very disappointed in the staff up there.I ordered the grilled scallops and was more like a soup came in a bowl and had so much pesto on it you could not even see the scallops , which I only had one and a huge mushroom, husband ordered the same and had 3 I told the waiter I didn't care for that at all and He laughed at me. WHich I thought was quite rude! A" I'm sorry to hear that would of been a much nicer reply!" then at the end of the meal I think the hostess asked did everyone enjoy their meal and my friend spoke up saying she {meaning me} had a problem so I told her and she replied Have a good night! Why asked if you don't want to know the answer! We usually go to Eataly Steakhouse and LOVE it there, never have had a problem! Is a shame because the Galaxy is a very pretty restaurant with very comfortable chairs! Read Less
6 Helpful Votes
Sail Date: December 2017
The food was terrible, the service was terrible. The ship was so unorganized. I have been on just about every cruise line. I would go on a Carnival, Royal, Princess or NCL any day over this. I WOULD NEVER RECOMMEND THIS CRUISE. I know a ... Read More
The food was terrible, the service was terrible. The ship was so unorganized. I have been on just about every cruise line. I would go on a Carnival, Royal, Princess or NCL any day over this. I WOULD NEVER RECOMMEND THIS CRUISE. I know a lot of people who have booked this cruise and i am trying to talk them into cancelling because it is SO BAD. Every time we went to the restaurant it took about 3 hours to get served. I contacted customer service directly about a horrible experience I had with a customer service manager and I have yet to hear back over one week later after this woman called me stupid and told me there was nothing I could do about it because she is a customer service manager. I am warning you DO NOT GO ON THIS CRUISE. Take any other cruise line and you will enjoy way more Read Less
Sail Date: December 2017
I purchased a Suite for this sailing and the room was so SMALL. I could not imagine why they call this a suite? Well I ask a head of the cruise for a wheel chair for my husband. Didn't have one. I don't plan on going again on this ... Read More
I purchased a Suite for this sailing and the room was so SMALL. I could not imagine why they call this a suite? Well I ask a head of the cruise for a wheel chair for my husband. Didn't have one. I don't plan on going again on this ship. The rooms have NO PLACE to put your things, not eve in the bathrooms. No we did not travel with children, that is not a vacation to me. I go to relax. There were SO MANY children on the ship, didn't need anymore. They were NOT organized in the dinning room at all. The entertainment was great. Tried to lay out on the balcony, but water would come from somewhere. I layed down on the lounge chair and water landed in my eye. Got up and never went back out on balcony. Really a waist. Our cabin steward was just ok. Sometimes he would forget to leave me extra wash cloth. Had to ask for anything we wanted, like a box of Kleenex. Read Less
Sail Date: December 2017
MSC MUSICA My wife and I , together with my sister and brother-in- law , booked for the Transatlantic cruise during the month of november 2017. We booked the cruise because Kras travels (the Netherlands) offered a special ... Read More
MSC MUSICA My wife and I , together with my sister and brother-in- law , booked for the Transatlantic cruise during the month of november 2017. We booked the cruise because Kras travels (the Netherlands) offered a special promotion. We took our transatlantic cruise from Venice to Rio de Janeiro, 21 nights (12 Nov to 5Dec2017) . We actually have no complaints at all. Everything went like clockwork from embarkation to debarkation. a little late leaving Venice but it actually made for a beautiful departure from port. The MSC MUSICA is a beautiful ship with plenty to keep you busy with so many places to walk around and see and things to do. We arrived at the cruise terminal early but everything went smoothly and after waiting in the cue for 30 minutes we were able to board. Our cabin was ready and also our cruise card so we were able to use our lunch. We then went to the buffet for lunch it was very busy but this was not a problem as there were staff at the buffet entrance who took you to a seat. Also there was a button on the table to summon a beverage waiter and they were very efficient. The food was hot and there was a good selection. I loved the majority of my breakfasts and lunches in the Deck 13 Buffet, unfortunately my dinners in the Restaurant were inconsistent and I did have several sub-par dinners. The buffet on the deck 13 The food and beverage manager Mr. BRUNO , organized his team and equipment as a 5 star hotelrestaurant. The equipments and cutlery always cleaned by his team from 8am to 8am, the wole day long. Food at the cruise was lovely, a lot of choice and variety. There were so many food choices on 6 corners including a bread and pastery, an Italian corner, a fruitcorner and a big buffet. They present several times a week , special items and a tapas- and brasilian event. Service was generally good. To enjoy a long cruise, you must prepare how you wish to spend the many sea days (here included 6 transatlantic sea days). While there was a multitude of activities we participated some activities offered by the Cruise Director. The entertainment was OK. Some of the stage shows were good some not, bands in the bars were varied. We were never bored for we met several travellers with the same age and ideas. We took a few very good shore excursions, but we mainly explored on our own, and took taxis and public transportation. We missed 1 of the 5 Brasilian ports due to storms. Once we sailed out of the Mediterranean, into the transatlantic crossing, it was very smooth sailing, and every day was sunny and warm towards Brasil. The cruise was pristine , immaculate, and the upkeep was spot on. The cruise is quieter this time of the year so we cannot make a review for the summer season. There is still a lot to do, because the animation is working during day-times but also every evening is there something to do. The cabins/bedrooms were fabulous we had a double room which was quite big and they were clean and looked very new. Our room was lovely the bed so comfortable and our housekeeping excellent. Stayed november 2017, traveled as two couples. Arthur and Catharina Jansz. Belgium/SpainMSC MUSICA My wife and I , together with my sister and brother-in- law , booked for the Transatlantic cruise during the month of november 2017. We booked the cruise because Kras travels (the Netherlands) offered a special promotion. We took our transatlantic cruise from Venice to Rio de Janeiro, 21 nights (12 Nov to 5Dec2017) . We actually have no complaints at all. Everything went like clockwork from embarkation to debarkation. a little late leaving Venice but it actually made for a beautiful departure from port. The MSC MUSICA is a beautiful ship with plenty to keep you busy with so many places to walk around and see and things to do. We arrived at the cruise terminal early but everything went smoothly and after waiting in the cue for 30 minutes we were able to board. Our cabin was ready and also our cruise card so we were able to use our lunch. We then went to the buffet for lunch it was very busy but this was not a problem as there were staff at the buffet entrance who took you to a seat. Also there was a button on the table to summon a beverage waiter and they were very efficient. The food was hot and there was a good selection. I loved the majority of my breakfasts and lunches in the Deck 13 Buffet, unfortunately my dinners in the Restaurant were inconsistent and I did have several sub-par dinners. The buffet on the deck 13 The food and beverage manager Mr. BRUNO , organized his team and equipment as a 5 star hotelrestaurant. The equipments and cutlery always cleaned by his team from 8am to 8am, the wole day long. Food at the cruise was lovely, a lot of choice and variety. There were so many food choices on 6 corners including a bread and pastery, an Italian corner, a fruitcorner and a big buffet. They present several times a week , special items and a tapas- and brasilian event. Service was generally good. To enjoy a long cruise, you must prepare how you wish to spend the many sea days (here included 6 transatlantic sea days). While there was a multitude of activities we participated some activities offered by the Cruise Director. The entertainment was OK. Some of the stage shows were good some not, bands in the bars were varied. We were never bored for we met several travellers with the same age and ideas. We took a few very good shore excursions, but we mainly explored on our own, and took taxis and public transportation. We missed 1 of the 5 Brasilian ports due to storms. Once we sailed out of the Mediterranean, into the transatlantic crossing, it was very smooth sailing, and every day was sunny and warm towards Brasil. The cruise was pristine , immaculate, and the upkeep was spot on. The cruise is quieter this time of the year so we cannot make a review for the summer season. There is still a lot to do, because the animation is working during day-times but also every evening is there something to do. The cabins/bedrooms were fabulous we had a double room which was quite big and they were clean and looked very new. Our room was lovely the bed so comfortable and our housekeeping excellent. Stayed november 2017, traveled as two couples. Arthur and Catharina Jansz. Belgium/Spain Read Less
Sail Date: December 2017
SHIP This was really a unplanned cruise as we had lost our brother in-law as well as a close uncle within two months before Xmas. An Last minute cancellation 2 days before the cruise was offered to us as, which we accepted as we enjoy ... Read More
SHIP This was really a unplanned cruise as we had lost our brother in-law as well as a close uncle within two months before Xmas. An Last minute cancellation 2 days before the cruise was offered to us as, which we accepted as we enjoy cruising a lot. This was our 7th cruise on the SINFONIA. We are pensioners and prefer the longer Grand Voyager cruises. This Xmas cruise with 650 kids on board was quite a different experience for us (We also have 3 grand children), as the pool area was quite busy and over crowded most of the times....... CABIN We had a ocean view cabin and for the first time right in front of the ship and close to the lift and that we find very convenient. DINNING The veriaty of food was good as always, but we experienced that the food on this cruise compare to our previous cruises was not up to standard. It appears that quantity had preference above quality due to a the ship being sold out for the Xmas cruise. (Its also a pity that people dish up such a large amount of food on their plates...... just to leave more than half for the waste) We know that it is not easy to prepare 10 000 meals a day. We would like to mention that there are really a few things that the catering staff can pay attention to. At Breakfast (at all Outlets) we found that the Bacon was over baked, very dry and unpleasant to eat. Prepare less bacon at a time so that their can be continuously fresh and soft bacon be available. The Salmon at breakfast was always a winner!!!! We also found that at the grill on the 11th deck the hamburger /hot-dogs outlet was prepared to long in advance and causes the Buns to be dry and most of the time goes to waste. Rather serve burgers/hot-dogs on request while the patties/sausages are kept warm and buns fresh from packaging. Every time we had a burger or hot-dog we found that the fresh buns were dried out and that the patty/sausages was cold. ENTERTAINMENT AND ACTIVITIES The activities presented was always from high standard and most enjoyable. SERVICE The photos taken are of high standard and recall good memories. BUT The price in dollar vs the Rand is un-affordable. Reduce the price and more will be sold. The thousands of colour photos that is not sold is shred and goes to paper waste. This per kg per dollar is a greater loss than selling the photos at a more affordable price and can cut down on waste of photos up to 60%. PORTS and SHORE We were very disappointed that we could not go ashore at POMENE as this was the main reason why we went on the cruise as we visited Mozambique and Portuguese Islands several times before on our previous cruises. IN Conclusion it was a most enjoyable cruise and we will always be an Ambassador travelers for MSC Cruises. Read Less
Sail Date: December 2017
MSC virtually offers an "all inclusive holiday package" - and much more. The service and attention to individual preferences is simply "out of this world" The staff can only be complimented at the highest possible ... Read More
MSC virtually offers an "all inclusive holiday package" - and much more. The service and attention to individual preferences is simply "out of this world" The staff can only be complimented at the highest possible level - quite amazing !! Entertainment - and Stephan - something to experience! Never a dull moment! Cuisine and the waiters leave nothing to be desired. Great food, great service - always a pleasant atmosphere!! Evenings in the different lounges were most enjoyable - the cocktails are superb to say the least. The photographers are to be complimented on the variety of photos taken - capturing so many happy moments. They certainly are professional and a keen eye for perfection. The shore trips too - so well organised !! Well done ! Sad to leave "our ship" after so many absolutely enjoyable days!! Disembarkment went without a hitch - can't believe the organisation. So perfect in every aspect. Read Less
Sail Date: December 2017
The Cruise was my wife's wish for her 60th birthday and we really had a wonderful relaxed time on board MSC Sinfonia. We thoroughly enjoyed the evening theatre productions and different pub/lounge activities. The cabin was spacious and the ... Read More
The Cruise was my wife's wish for her 60th birthday and we really had a wonderful relaxed time on board MSC Sinfonia. We thoroughly enjoyed the evening theatre productions and different pub/lounge activities. The cabin was spacious and the bed was very comfortable. Although the miniscule shower took some getting used to, all amenities were catered for. We soon discovered that eating in the restaurants was a relaxed indulgent affair without the bustle of the queues of the buffet restaurant. The waiters gave excellent service and the catering was to a very high standard. Our only disappointment was the time allocated to the shore excursion, we did not have time to enjoy the amenities provided by the crew as our 4x4 turtle beach trip took up the entire shore time. Embarkation was a lengthy process, however disembarkation was well organised and went very quickly and smoothly. Very friendly and helpful crew and staff. Read Less
1 Helpful Vote
Sail Date: December 2017
Both my sister and I have mobility issues - walking frame and crutches. Port assistance had been requested, none forth-coming, struggled through a flooded approach to embark, still no assistance. Transfer to cabin without any issues. ... Read More
Both my sister and I have mobility issues - walking frame and crutches. Port assistance had been requested, none forth-coming, struggled through a flooded approach to embark, still no assistance. Transfer to cabin without any issues. First night dined in buffet, it was like a free for all cattle market, found food exceptable, but below expectation, always cold. All looked very pretty, Took us a week to find real meat, Carvery well tucked away. It appeared that the staff were uncomfortable at offering assistance out-side their designated duties. Good thing about the dining-room was the people we met. Food again well presented but cold. Guests were ordering extra courses as the 'fine dining was Find Dining' Waiter very pleasant. We are not fussy eaters but had risotto 3 nights followed by ice-cream from the children menu. Late night snacks was filled bread rolls or cold pizza. We spent 3 days eating a niceselection of breads and processed cheese. I need to stop here as I sound like a miserable moaner. We did enjoy the folks we met may of them of the same opinion. I CANCELLED THE GRATUITIES. First time in my life Entertainment was quite good staff worked hard. Stefany from the casino was the only person to give help he would not leave us after the drill until he got someone to assist us back to cabin as we were both in need of physical support by then. Read Less
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