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1 Helpful Vote
Sail Date: February 2018
I have been on 35 cruises starting in the late 1970"s. I have been on a lot of ships and this one twice. The first time 3 years ago. It was the cruise from HELL. None of the staff spoke English for one. food was at Carnival level ... Read More
I have been on 35 cruises starting in the late 1970"s. I have been on a lot of ships and this one twice. The first time 3 years ago. It was the cruise from HELL. None of the staff spoke English for one. food was at Carnival level Garbage and the service- we never got any. Now I was told and read many things had changed on this ship over the last 3 years. This is the biggist line of bull. This time I traveled with 50 people, all have 15-25 cruises each. Their review--NEVER AGAIN.The service is so bad. My room was not made up for the first time until after 4 PM everyday. Don't ask for ice in your room-you'll never get it. Dinner, another joke. We had a table for 8, saw the waiter every 15 minutes. He brings the water and bread then he's gone for 15 minutes who knows where. Then he comes back and takes your order, then he's gone for 15 minutes-who knows where. You sit there waiting and waiting for your food. Then when it come there's enough for half of you.The Entertainment was some of the same shows 3 years ago, but they were better then than now. Same people on stage for all the shows. You want to meet people on the ship? forget it. Out of 4300 people on board I think 200 were Americans. So now you learn how to talk to yourself. Do yourself a favor take Royal Caribbean, Celebrity or Princes lines. I give this ship and line a 1/2, only because the ship floats. Read Less
Sail Date: January 2018
Cruise is chosen because of the itinary and price. We have cruised before with MSC (Splendida & Fantasia) in the mediterranean. Embarkation was smooth (except for the customs in Cuba) Ship is old and on some places this is ... Read More
Cruise is chosen because of the itinary and price. We have cruised before with MSC (Splendida & Fantasia) in the mediterranean. Embarkation was smooth (except for the customs in Cuba) Ship is old and on some places this is vissible. Also the enlargment of the ship didn't match the restaurants and public places. The window cleaning was poor and suspected a long time ago done, some windows you can't see throug. Cabin is average but the shower was very poor (a very, very small shower, you could barely stand in it) It is scary when you pull out an electric plug out of the wall socket and the socket is coming out also. The toilet seat was old and on some places discolored (yellow instead of white) and the cover of the light above the mirror and sink was lose. Entertainment was excellent but a pitty they did repeat the shows the next week, so the second week was boring on the entertainment. Dining was average (we did eat better before on other ships (also on ships from MSC) and just like the entertainment repeating itself. Service was ok, but some personell on board need some training on kindness and client approach and dealing with complaints. Some people working at the service desk were rude and cannot deal with complaining guests. Ports (Havana, Montego bay, George town, Cozumel, Havana, Belize city, Roatan, Costa Maya, Cozumel, Havana) were excellent and the same score for the excursions itself. Disembarkation and embarkation was ok, however there were not to many points were you could get on or of the ship. Sometimes there was only one gangway for all the people going off or on the ship. We did travel with 6 adults in 3 cabins and were scattered all over the ship. Fitness room was very small and sometimes crowdy. Internet is to expensive for the quality the deliver. In the cabin we had no wifi reception at all so we had to go to another part of the ship to get connection. And even when we have a wifi connection it was very slow, so slow we cannot even send one photo with a smal text from my smartphone (galaxy S8) to facebook. We had the smallest bundle (1000 MB) for € 50,- You better avoid the public toilets when you have to do a big deposit because they are not realy proper and sometimes the toiletpaper is depleated. A lot of bars and lounges are closed during the day (even on a sea day) so you were forced to go to the same locations everybody goes. The itenary was great and recomandable. We think we skip MSC for a while, there are other companies who have a better overall score. Read Less
2 Helpful Votes
Sail Date: January 2018
First off let me say that this is MY opinion about this cruise ship. You don't have to agree with me don’t put me or anyone else down for enjoying the experience. If you have an problem with the ship that they cannot solve to ... Read More
First off let me say that this is MY opinion about this cruise ship. You don't have to agree with me don’t put me or anyone else down for enjoying the experience. If you have an problem with the ship that they cannot solve to your satisfaction then don't sail with them again. For example: there are negative reviews stating that they're not American enough. Hello! They're Italian! Americans do not have a monopoly on cruising. MSC caters to the world and are proud to say so, as they did on our cruise. All that being said, we have cruised several times on Cunard, Holland America, Princess and this is our second on MSC. We have done this so we can get a feel for all that each line offers in amenities, service, food and entertainment and so that we can form an opinion that satisfies our tastes and needs. Each has it's own feel and pros and cons. Not one of the lines is perfect and thank God they're all different. Now MSC Seaside is a brand new ship just launched. It's our first mega ship experience. I personally loved the ship and the size didn't bother me. We never waited for anything and if you found if a little busy in one area, the ship is so vast there was always a quiet ares somewhere. Embarkation and disembarkation were efficient and well ordered. On our return we went from the waiting area in the Casino through Customs and to the coach in about 30 minutes. Being new the pros are: it is clean, beautiful, up to date and modern. You download an app on your smart phone before getting on board and you have access to ships maps, itinerary, activities, services and your stateroom bill. I like the reservation system. You can book excursions, shows and services right from your phone or from the Smart TV in your room. You can't get lost because the system tracks your location by GPS. If you get lost or forget which floor something is on just open the app, it shows you where you are, search for where you want to go and it directs you. The rooms are well appointed and spacious as cruise ships go. We had a Fantasica Balcony package and the balcony was double the size of the Caribbean Princess we sailed on just three months earlier. One con is there is no AC outlet beside the bed (for CPAP machines) but you can get an extension cord from the front desk easily enough. But be sure to return it because the $60US deposit makes it the most expensive 10ft extension cord you'll own. The hair dryer is located in the desk under the phone. Without a handle on the drawer we might have missed it had we not been the inquisitive type. Overall we thought the cabin met our needs very well. One criticism we do have is the closet sliding doors don't allow easy access. Three smaller panels might have allowed more access than the two large panels which only allow about a foot to reach in for your clothes. Be prepared for announcements to be made in multiple languages. They don't just serve the U.S. market there are people onboard from all around the world. I personally find this one of the more attractive aspects of travelling with MSC. Because of their reputation in Europe you'll find people from everywhere. Most of the staff speak more than 2 or even 4 languages. One of the staff I met spoke 7 languages. I speak two and felt inadequate next to her. But please, respect others. After you hear the announcement in your language please keep quiet so the others can hear it in theirs. It's really annoying to see how selfish some people are. The food is good with a Mediterranean bent which is appealing to us because it's different. If you want MacDonalds stay home or find another ship you like. I must say their dining staff go all the way to please. In our case my wife suffers from a chronic medical condition which extremely limits her diet. Other lines (Princess are you listening?) will not accommodate special meals outside of the norm (Gluten free, diabetic, etc) This line goes over and above preparing meals to order and even open their dining room on port days to accommodate the few (6 or less) who require special diets. The entertainment is plentiful and in my opinion is far and away better than we've experienced on any other line and rivalling Cunard for quality. Again it comes down to personal taste. I've heard some negatives that there is too much opera. We found it was nicely varied and yes there is some opera (and it's excellent) but the stage shows are moving and highly entertaining. Get out there and have an experience. You can watch Netflix when you go home. This is getting lengthy so I'll end here by saying that we enjoyed the Seaside so much we booked another three week cruise on Divina this fall. Don't let others form your opinion for you. Take the plunge as we did and try different cruise lines to see what's out there and what suits you best. Be a traveller not a tourist.......or a sheep. Read Less
2 Helpful Votes
Sail Date: January 2018
This was the second trip with MSC for my wife and I. All of the staff are fun, friendly and professional. The ship was new, clean and well designed with easy access to restaurants and the theater. The shows were amazing...very ... Read More
This was the second trip with MSC for my wife and I. All of the staff are fun, friendly and professional. The ship was new, clean and well designed with easy access to restaurants and the theater. The shows were amazing...very entertaining and the performers were incredibly talented. The pools and hot tubs were clean and good places to relax. There were a number of themed lounges with different music or sports....the ones we visited were fun and friendly. We looked forward to our evening dinner each night for the delicious variety of excellent foods and our wait staff, Alan, Jesse and Mihai. We were pleasantly surprised that the buffet lines were not congested even at peak times....and plenty of seating as well! We did not participate in any of the excursions, choosing instead to be less structured at the three island ports. My wife and I look forward to cruising again with MSC...it has become our favorite cruise line! Read Less
8 Helpful Votes
Sail Date: January 2018
The Seaside is absolutely beautiful but has many problems. If you want to wait for elevators and finally walk away and walk the steps this is the cruise for you. It only has CNN as news, intermittent strong smell of sewer in the halls(and ... Read More
The Seaside is absolutely beautiful but has many problems. If you want to wait for elevators and finally walk away and walk the steps this is the cruise for you. It only has CNN as news, intermittent strong smell of sewer in the halls(and more often in our stateroom), back to back cruises have exact duplicate of the 1st week in food and theater. The theater attendants cause huge disruptions as they continue to seat people even after the first song/act. Immigration pass through at end of 1st week took an hour and 1/2 due to MSC holding us in the hall for about 45 minutes before allowing us to returning to the ship. If you don't register your credit card within 48 hours, you have to settle your bill in CASH. They take lots of short cuts on the food in the buffet –lots---(no half-n half, creamer or real butter on last 2 days of cruise) buffets are 95-97% the same food every day and were crowded and very noisy. Lunch in the dining room always takes at least 1 hour and 45 minutes. No one encourages hand cleaner before entering buffet or dining room(it's available but people do not use it). Hand rails on stairs are rarely cleaned. All music in theater was recorded, no live orchestra, 3 of the shows were great the rest had super shrill voices/singing. Room steward and dining room attendant were great, wonderful. Since I visited the service desk often, I found several of the attendants pleasant but with their hands tied as far as positive results. Very disappointed after so much anticipation and excitement to sail with MSC on their new ship. Read Less
5 Helpful Votes
Sail Date: January 2018
The suitcase was set aside without warning we were still obliged to go to the service desk. Little drawer, bedside table too small .... smaller room of all cruise ships. No storage space had to leave an open suitcase. The service ... Read More
The suitcase was set aside without warning we were still obliged to go to the service desk. Little drawer, bedside table too small .... smaller room of all cruise ships. No storage space had to leave an open suitcase. The service desk always too busy ... and poorly located. Non-entertaining music in the middle of the ship. Their application MSC at sea does not show the current bill you have to go to the service desk again. The music plays very loud and we hear it very well from the room every night until 12:30. Do not take a room in the middle of the boat. The boat is new but it smells bad in many places in the rooms and corridors. Several passengers made complaints. The elevators are very slow and many are systematically out of order for two weeks. Lack of sunbeds when at sea and the weather is nice. Buffet very repetitive little diversified. Dining room well. The shows are very good at the theater. There is no free movie. Read Less
5 Helpful Votes
Sail Date: January 2018
When I booked a solo cabin for this cruise, I learned I must include a second person or I would not get the same price. I added my daughter's name, although there was no thought of her going. As time came to receive documents, I learned ... Read More
When I booked a solo cabin for this cruise, I learned I must include a second person or I would not get the same price. I added my daughter's name, although there was no thought of her going. As time came to receive documents, I learned I must include her identification papers or boarding pass would not be sent. Again I tried to tell MSC that I was sailing solo, but they insisted on issuing boarding passes and luggage tags for both of us. After boarding on January 20, I was called in the dining room to come to the service counter....apparently they were still looking for my daughter. I sail frequently, but this was a first for me. My balcony cabin was just fine. Many complaints about the small size of the shower and the entire bathroom. I had no problem with the plexiglass shower, but did miss the small bottle of lotion that usually appears on the counter. No conditioner in the shower, but pump containers of shampoo and soap were on the wall. Towels were changed regularly and were thick and white. Bedding was very comfortable so far as the mattress and pillows, but I had a real problem with the heavy duvet used on a ship that remains in the Caribbean. Who needs it? I asked my room steward for a light weight blanket, and find they have none on board. I ended up using a top sheet covered by a beach towel. Not my idea of a great way to sleep seven nights on a new ship. My cruise included "Mealtime Restaurant Drink Package", and was terrific at both lunch and dinner when you ate in the main dining room. Unlimited glasses of red, white or rose wine - beer if you preferred. I had purchased the Trio Dining Package, which did not include wine with the dinner in a specialty restaurant. The menu in each was limited to certain items, and not the full specialty menu offered for a higher price. Did not find the package any value, and will stay with the dining room next time. A coffee card for $29 for 15 cups was very helpful, and good latte and cappucino were available at several locations. Buy ahead - the coffee card is not available once on board! Lots of art auctions and jewelry promotions, but few options other than trivia during daytime. Evening shows were presented three times nightly, but had to be reserved on an electronic board earlier in the day. A senior with little computer savy has a problem! The in-room TV had few stations in English aside from cartoons and sports, and the news seemed limited to CNN thoughts on Washington and Trump. Bring a book or two! As always, my room steward and dining room waiters were simply great. Food took a long time to arrive, but the waiters did their best. Selections were changed nightly, and I always found something of interest to my taste. Overall, it was a fine one week cruise. Read Less
1 Helpful Vote
Sail Date: January 2018
Our first criteria was the itinerary, in particular, Palermo and Malta. We had previously visited Marseille, Genoa and Civitavecchia ( Rome). Pricing was attractive. I consultated with a travel agent we had used in the past. Her comment ... Read More
Our first criteria was the itinerary, in particular, Palermo and Malta. We had previously visited Marseille, Genoa and Civitavecchia ( Rome). Pricing was attractive. I consultated with a travel agent we had used in the past. Her comment was " Well, MSC does things a little differently", which doesn't necessarily mean better or worse. The cabin classification is more than inside, ocean view etc. They have "experiences" Ours, " Fantasia" meant we were inside, upper deck (11) and came with a voucher for 12 cocktails each. This was a reasonable up charge all things considered. However, we met a family who were told that there was NO water served in the main dining room unless they purchased a bottled water upgrade. I know this is not the case. The ship itself is spectacular, 19 decks, 5700 capacity, only a few months old, well designed. It doesn't disappoint in that regard. Food was an overall disappointment. Not at all to what we have enjoyed on the 3 other lines we have used. The buffet offering were poor, no other way to put it. The"Grill" offered prepackaged hot dogs and burgers "BAD" Entrees and salads were substandard, layout of buffet did not allow free flow of diners. Food was not replenished in a timely manner. Tried breakfast buffet first morning only. Went to main dining room thereafter. Based on the crowds I'd say many others felt the same. Embarkation was fast and smooth. Their app helps out with this. Also they board and exit passengers at all ports when in the Med. This means fewer boarding at at port than a full load at once, BUT, you now have a lot of people learning around every day. Make for a lot of confusion at the buffet. Enrichment such as we have enjoyed elsewhere, e.g. lecture on upcoming ports/ culture are non existent. With the exception of Cirq de Sol, the entertainment was below par. No live music at the main stage show. Canned music only, even for the dance review shows. Actully found live music to be lacking thru out all venues and times, with the excepetion of the main atrium at cocktail time. Our biggest concern was the lack of public hand sanitation procedures at dining areas. There are no "washey washey" people. Yes, I've laughed at hem but they do serve the purpose of encouraging hand sanitation. The buffet had hand washing sinks at the main entrance but not the side entrances. The water usually ran cold, a sign no one used it recently , some times there were no paper towels. No hand sanitizing dispensers at entrances. We resorted to using a napkin to grasp the food tongs when serving ourselves. The main dining room did have liquid stations but were very seldom used. I mentioned this to the Maitre, d. He gave a shrug! Read Less
14 Helpful Votes
Sail Date: January 2018
One thing you should know beforehand is that I'm not experienced in cruise ships. This was my first experience overall, but I'll still give you my two cents on it and give some advice to those who embark on a cruise ship for the first ... Read More
One thing you should know beforehand is that I'm not experienced in cruise ships. This was my first experience overall, but I'll still give you my two cents on it and give some advice to those who embark on a cruise ship for the first time. I initially got scared when I booked a 7-Day trip in the MSC Meraviglia and saw the reviews in the site: A lot of them were overly negative, and I noticed that some of them were unbalanced: For just one inconvenience or negative aspect of the ship they'd put a 1 star rating on the trip. Not fair, in my opinion. So after taking this cruise I'm gonna rate the most important aspects of my trip, from worst one to best one: Worst part: The price. Your overall spendings can, and will, be more expensive than what you first planned when you booked the trip. This ship wants your money, and while they don't strictly force you to buy the things they offer, they will encourage you daily to do so. Breakfast, lunch, and dinner were included in my plan: Breakfast and lunch only available in the buffet restaurant, and dinner available in both the buffet and one of the restaurants that they will assign you to once you get to the ship. They do have more restaurants: An English-like pub, a meat-focused restaurant, an italian restaurant, a chocolate factory, and an asian restaurant. As amazing as they may seem, you have to reserve and pay for them in order to eat in them, as they are not included. The beverages are also not included. You can drink coffee for free in the buffet restaurant (But the quality of it is average at best), and drink juice or water for free only during breakfast. For the rest of the beverages you have to pay, either with drink packages or with an "all inclusive" pack that lasts for the cruise but is individual, so it will cost you a lot if you go with your family. I put "all inclusive" in quotes because it actually doesn't apply in the Champagne bar, so it's not entirely inclusive. Entertainment options like the Spa, the Cirque du Soleil show, the waterslides, the F1 simulator and the arcade machines are not included as well and you will have to pay for them. They also charge for the movies if you want to see one in the cabin. Internet usage is only accessible by payment as well: They have different internet packages but all of them have limited data usage, which can be reaaally inconvenient. If you haven't ever been on a cruise, keep in mind that you will be charged with a daily fee of 10 euros per person as a way of tipping to the service tripulation. Also remember that you won't use cash while buying onboard: You will be given a cruise card that can be charged with cash or linked to a credit card to make the payments. Normal parts: The cabin. I had a balcony cabin that was always kept clean and tidy by the personnel. You will be given both towels to use in the bathroom and in the pool. If you've never been on a cruise the cabin will most probably seem narrow to you compared to a hotel room (And keep in mind that my cabin was bigger than the normal cabin). It has a flat 40 inch TV, a desk, and a minibar (Of course they'll charge you if you want to get something from it). The bathroom is okay, with a nice shower that has hot water and has both soap and shampoo available. I'd recommend bringing your own body soap to the cruise, though. Nice parts: The ship and the food. The ship itself is massive, and it has a lot of commodities and applications. Live music is always present in the reception lounge, and musical numbers or theatre plays (Besides Cirque du Soleil) are available for free in the Theater. It has both outside and inside pools, 4 or 5 lounges and bars as well as a small disco, and places where children can stay during the day. The food in the buffet is pretty nice and varied, and the dinner plates in the assigned restaurants are delicious. The ship itself would be an excellent feature of the trip, but as I've said before, some of the facilities that would be entertaining to be in aren't included unless you pay for them. The embarking processes are generally really fast: I personally didn't have any problem with them. Very Good parts: Activities and excursions. Excursions offered in the ship are not obligatory to take (You can even stay in the ship if you wanted to, of course) and are more expensive compared to the ones that they offer outside the ship in the ports or in websites, but they are really good. The guides are helpful, always caring for the passengers, they have a ton of knowledge of the sites you visit, and are also always aware of the time so that you don't get left behind the ship on the longer excursions. Most of the excursions will be available in different languages, mainly in English, Italian, Spanish, French and German. They offer different activities when you're inside the ship as well. As most of the passengers in these cruises are above 50 years old the activities will be focused towards them, but you can also find some activities for all ages alike. Best part: The personnel. Easily the best part of the cruise, and along with the excursions, they made the experience worthwhile. These people are always eager to help you, master different languages (English and Italian are the most important to know when you're onboard though) and are generally very kind. These people don't have an easy job at all (Imagine trying to keep all kinds of people in a good mood 24/7!) but they pull it off perfectly. The waiters at the Olivo D'oro restaurant are really good, the musicians are really skilled, professional and well-mannered; and the people in the entertainment parts are, to put it simply, some of the best people I met at the trip overall. Hats off to them! So, overall, would I do it again? Most definitely yes, but I'll have to save my bucks for a looong time to go on a ship this expensive again. Here are some advices for the newcomers on the cruise: - For the love of God, read the indications manual. Some days before the embarking, a large document will be sent to your email where they will give you all kinds of indications: How to get to the ship, what stuff to bring in the embarking processes, the things that are included in your package, the taxes you have to pay for, even the dressing codes. Please take your time to read it and I swear your trip won't be as stressful. A lot of complaints in the reviews here are from things that are directly adressed in the indications. - Try to have breakfast and lunch early. The later you arrive to the buffet, the less varied food options you'll have, and you'll be left with only pizza or hamburgers to choose from. Keep in mind that even if the buffet restaurant is really big there will be a lot of people (Specially during breakfast), so be patient when going through the stations to pick up food. - Always keep an eye on the things they can charge you for. For example, before embarking, a photographer will take a photo of you and your family all together: This photo isn't your obligatory security photo (The security photo is individual and will be taken when you get inside the ship) it will later be sent to your cabin and you will get charged for it unless you say you don't want to keep it. There will be photographers in the dining hours offering you some photoshoots: keep in mind that they will totally charge you for them in the last day. Same with your photo with the Captain. - On the cruise you'll have an elegant night and an all-white night: Carry an elegant dress or suit and a white one too. If something else comes to my mind, I'll add it to the review, as well as if you have some questions about the cruise overall. Hope you find this review helpful! Read Less
Sail Date: January 2018
We booked this cruise 8 months prior to sailing. Booked the cabin at same time. Embarkation went well, cabin was ready for us and so we settled in. We noticed that our balcony was not glass fronted. First day of the cruise wasa t sea and ... Read More
We booked this cruise 8 months prior to sailing. Booked the cabin at same time. Embarkation went well, cabin was ready for us and so we settled in. We noticed that our balcony was not glass fronted. First day of the cruise wasa t sea and it wasn't until the second day, when we arrived at Ocho Rios, Jamacia, did we notice that 99% of balconys are glass fronted, but ours was enclosed. Meaning we couldn't sit on the chairs and see the view, we had to stand and look over the balcony rail. We asked if we could be moved but were informed that the ship was full and we would have to wait until our return to Miami and request again. (We were on a back to back cruise, a 12 day then an 11 day cruise, 21 days on MSC Divina in total) Nowhere on the ships plan at time of booking were we told about the enclosed balcony. We were also told that we would have to vacate our cabin, pack our bags and wait to see if there was a cabin we could be relovated too. As we had already made plans for our day in Miami, this was not an option (we would have had to wait with our luggage) Ocho Rios was super, we took a shuttle bus from outside the port terminal, cost us $15.99 and arrived at Dunnes River Falls. Fantastic experience, well worth the $20 entrance fee. Cartagena was also a good stop. We took a City Trolley Tour costing $25 per person. The guide was English speaking, very knowledgeable and very pleasant. A lovely walk through the city centre and easy walking. Panama - DONT EVEN GO THERE! this is the most disgusting plae we haev even been to. The ship is berthed in a working container port, so you can't get off the ship and walk out. We had a wait of 3 hrs to get off the ship and onto a shuttle bus that was provided by MSC. We were told that 20 coaches had been order, but in fact it was 4 minibuses, holding 16 people at a time. On the ride into Cristobal, all you could hear was the gasps of fellow riders of the state of the place. Filthy, dirty, terrible condition housing, rubbish tips all over the place. We were extremely shocked. We got off the bus and walked around the block and got the next bus back to the ship. Infact, people were returned to the ship as we were getting onto the bus, commenting tht the place was shocking. Most of the passengers complained about the lack and wait of coaches. Apparently, the Captain made an announcement that due to the fact of the lack of coaches there wwould be a fre glass of champagne for passengers between 4pm and 5 pm, but as the ships annoucements are that poor in quality and very inaudible, most passengers didn't hear this. We were also told by quite a few members of crew that it was always the same problem in Cristobel, Puerto Limon wasnt much better than Cristobal but at least you could walk off the ship in ease. Belize City was good for us, again you can walk off the ship with ease. We took a local taxi tour around Down Town and then onto the Howler Monkey Resort within the Community Baboon Sanctury. We were taken around by a lovely knowledgeable guy, who showed us the chameleons in the trees then took us to feed the Howelr Monkeys. This was an absolutely wonderfulexperience that we shall remember for many years. Then it was on to Freeport, Bahamas, were we were tendered off the ship, so much easier than waiting around for coaches. So we arrived back at Miami and as we are on a back to back cruise, have to disembrk the ship to go through customs, then we can emback the ship again. It took 90 to get through customs, people shuffling along with their cases. Of course, if you hold a USA or Canadian passport you have another line to go through. As the majority of passengers weren't either USA or Canadian then you have to endure the long and winding queue. (Apparently customs are checking for drugs as the ship had visited Columbia and Panama and Costa Rica) When the ship arrives back from the Wonderous Sights of the Caribbean Islands tour, diembarking from the ship was a doddle. We visited all the beautiful Caribbean islands apart from Martinque and Tortola, which was substituted for St Maarten and St Thomas (due to hurricane damage back in October 2017) We asked again to move cabins on the 2nd day of our second itinery, again being told that the ship was full. The very next day a cabin was offered to us (strange) and we were able to move to a cabin with a glass fronted balcony. Both cabins were clean and very comfortable, the bed was the best we had ever had and to be perfectly honest, we wanted to take the bed home with us! Now to the catering side of the cruise. The buffet was a complete free for all, some passengers were so rude, greedy and darn right arrogant. I so pity the waiting staff. We eat in the Villa Rossa each night, don't expect hot food and don't expect to be served quickly. Most nights we had a 45 minute wait to just get our starters. The table staff work their socks off, trying to accommodate all the requests and demands from fellow diners. Please take note, there are notices on all of the restaurants noticeboards, that shorts cannot be worn by gentlemen in any of the restaurants in the evenings. We would regularly count 8 - 10 men wearing shorts and being allowed to enter the restaurants. Rules are rules and should be upheld. You cannot take alcohol on board as it will be confiscated until you disembark; you cannot smoke on the ship, only in designated areas; you cannot enter the buffet area bare footed or bare chested or wearing swimware. All these rules were updeared EXCEPT for wearing shorts in restaurants. Come on MSC, RULES ARE RULES. The theatre shows were mediocre, boring shows and a terrible Cruise Director (but fortunately he was only one the ship for the first cruise) There was a Beatles Tribute night, but this consisted of a lady playing a guitar and showing video clips she had found off Youtube! A lot of the audience walked out. The Michael Jackson Tribute show was good. We didn't visit the theatre during the 2nd cruise as all the show were repeated. We were very disappointed with this. We spent most evenings in the Casino bar (I like to play roulette and hubby has a drink) The bar staff in the casino are absolutely adorable, polite, always with a smile and very, very hard working. All in all, we enjoyed the places we visited but the ship itself leaves a lot to be desired. The ceiling throughout the ship are all low and very claustrophobic, also meaning all the places that have entertainment are very noisy and load. Also, most people developed a chesty cough due to the low ceilings and the air con. Even the atrium isn't a large open space. Would we cruise on MSC Divina again - not a chance, even if we were paid to do so. This is our 3rd cruise with MSC and the ost disappointed one. Read Less
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