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712 MSC Cruises Senior Cruise Reviews

to go to places i have never been,but this did not happen as the itinary changed frequently and we had to go to places i was not interested in,out of the 28 day cruise we were at sea for fourteen of them as we were not allowed to dock.in ... Read More
to go to places i have never been,but this did not happen as the itinary changed frequently and we had to go to places i was not interested in,out of the 28 day cruise we were at sea for fourteen of them as we were not allowed to dock.in my opinion this cruise should never had taken place and should have been cancelled.ships main staff could not or more to the point would not answer straight forward questions hoping you would not bother to ask again. the ship was clean but there was not a lot else for staff to do as there was only about 1800 guest on a ship that holds about 3500,bar staff and restaurant staff very helpful but food a disappointment.cabin clean and tidy,entertainment non existent as was only on for about 1/2 hour a night and a sports bar that showed no sport,bingo once a week,and on deck all they played was kids games with not many kids onboard,would i sail with this cruise line again NEVER EVER. Read Less
Sail Date March 2020
The ship is huge, beautiful and well decorated. We had an inside cabin, which was about the same size as on any cruise line, but there were only two very small drawers and we had to ask for Kleenex. There was no coffee cream and the ... Read More
The ship is huge, beautiful and well decorated. We had an inside cabin, which was about the same size as on any cruise line, but there were only two very small drawers and we had to ask for Kleenex. There was no coffee cream and the "juice" as flavored water although you could get real juice from the bar waiters who circulate in the buffet area. The entertainment was mediocre although there were some talented acrobats. They did a late night improv that was repetitive and only marginally funny. Music was pretty good in the atrium and there was live music in the Seaview lounge every night that was OK but not great. There is no library nor internet cafe, and no sundry store, but there are several high-end shops selling jewelry, art, perfume and other non-essentials. The food was OK, but not memorable and the service was also OK so long as you tip. What I really hated, and have never seen on other cruise lines, was the constant commercialism. People were always approaching us to buy drink packages, wine packages, specialty dining, excursions, photos, etc, etc. One day at lunch we were approached four times. The man at the excursion desk tried to force us to check the boxes on the excursion receipt that allow them to send us marketing material. I called MSC prior to the cruise to ask about pre-booking excursions and was told we had to book on board, but the people we traveled with were able to pre-book online. When we booked on board one of the excursions we wanted was full. Prices were outrageous. Specialty dining was twice the price of other ships I've been on. Bowling was $25 per person per half hour! The f1 simulator was $10 for 5 minutes. One evening we found photos in our room with a sheet saying if we didn't want to buy them we could give them to our steward to return them. We did that but were charged for the package and had to get guest services to straighten that out. The private island was quite nice, but there are no change rooms; you have to change in the bathroom and there are only cold outside communal showers. The drink package that came with our cruise turned out to only cover drinks that cost $6 ore less; for a more comprehensive package the cost was $27 per person per day. I've cruised with four other lines. They all offer elite services for those who wish to pay premium prices but it is done discreetly. On the Seaside it was obvious most of us were "second class" guests and that "yacht club" people got better service all around. This was my first MSC cruise and it will be my last. Read Less
Sail Date March 2020
I chose this cruise line because they advertise in my TV area of Texas and after a total of eight cruises Cunard and Holland American Cruises I thought I would try a different line. Booked and paid for $2,100.00 for balcony aurea all ... Read More
I chose this cruise line because they advertise in my TV area of Texas and after a total of eight cruises Cunard and Holland American Cruises I thought I would try a different line. Booked and paid for $2,100.00 for balcony aurea all inclusive package. Did western Caribbean cruise and was not accommodated with easy access tours. Was told I am too old (age 76) and disabled to cruise the Caribbean, they are poor counties and not set up to accommodate the people confined to a scooter. Not allowed anything but water in your stateroom, if you want a soda or drink you are expected to purchase it out of the minibar in the refrigerator in the room, even if you have an all you can drink card. Can only order 2 items per person through room service. You have to pay extra for iced coffee drinks, gelato and juice bar.Thermal spa has no water feature, only outside whirlpools that require climbing steps to get in and out. Hard to get scooter over threshold of doors. Food is under seasoned and undercooked. Main stage shows are uninspired and boring and there is no harmony of the voices and they only have a week of rehearsal so the dances are less than exciting. The only good thing, and it is really good, is the staff and crew. They are really friendly, helpful to the point allowed by corporate, and always greet you with a smile. If you sail this line do not miss the crew show, it is better than any other entertainment on the cruise. My personal experience was hurtful, disheartening and disappointing. I feel I was deceived by the company and feel I did not get the value for the money I paid, and taken for a fool. Read Less
Sail Date March 2020
SIMPLY THE BEST! Of 250 + past cruises on six different major cruise lines, The Yatch Club was the BEST of LUXURY experiences of ALL past cruises! We have been blessed to be in wonderful suites on other ships and even SEASIDE, but ... Read More
SIMPLY THE BEST! Of 250 + past cruises on six different major cruise lines, The Yatch Club was the BEST of LUXURY experiences of ALL past cruises! We have been blessed to be in wonderful suites on other ships and even SEASIDE, but nothing compares to the EXCELLENCE in SERVICE from every single person on staff in the YATCH CLUB! The ATTITUDE of every MSC emplyee to us and to ALL Yatch Club guests was the BEST of 250+ cruises!!! Beyond belief was one of the Butler's personally escorting me off the ship all the way to the Ferry for my Cozemel Shore Excursion!!! By far the nicest Shore Excursion Experiences ever since cruising since 1983! Our Butler even got my husband a wheel chair to use during our cruise due to his past heart surgery and related ongoing issues that came up upon boarding! All helped wheel him around everywhere at their insistance, including to the SHOWS! In addition, the LOCATION of SEASIDE's Yatch Club Private Lounge and Private Dinning room was PERFECTION at the TOP front of the ship providing 180° PANORAMIC VIEWS at all times! Dinning was such a wonderful experience that we only wanted to be in Yatch Club! We only dined in one Speciality Restaurant the entire cruise. The lovely live evening entertainment in the Yatch Club Lounge was also enjoyed from our table as we dined! I could go on and on, but to put it simply, an MSC YATCH CLUB shall be my number one priority in booking future cruises along side of itenary! Read Less
Sail Date February 2020
My husband and I received a status match to the Voyager's Club Diamond Card last January 2019 when we were on MSC for the first time, sailing on Divina. In order to keep the status we needed to sail again within 18 months, and so we ... Read More
My husband and I received a status match to the Voyager's Club Diamond Card last January 2019 when we were on MSC for the first time, sailing on Divina. In order to keep the status we needed to sail again within 18 months, and so we chose this cruise. We had been to Ocho Rios and Grand Cayman before, but it was a while ago so that was fine. We had a very early flight into Miami, so we were quite pleased that we were able to get on the ship by 11am. Doors for the embarkation process opened at 10 but they did not start moving people through the scanners until 10:30, and that was a little frustrating. I would think if you open the doors, you should be ready to roll and not make people stand in one place for that long. I did appreciate the fact that they did a thermal scan of all passengers with the idea that if anyone had a fever, they would not be allowed to board the ship. Once we got to the check in counter, it only took 10 minutes to process us and we walked on board and right up to the buffet line which was great because I was starving! Food selection was good and the food was hot and tasty. We LOVED this ship! Yes it is small and yes it is older, but we accept that as part of her charm. She is classy and pretty, and very clean. The staff and crew were all fabulous. MSC shines for service and entertainment. The food is good, and some food items were awesome. The Surf & Turf Specialty Restaurant managed by the sweet Brenda was fantastic, and we were lucky to have two meals there. Lobster & Filet, oh my! Try the Mexican Chocolate cake for dessert. You're welcome! We were also very lucky to be assigned to "Your Choice" dining at the Pergola restaurant, a smaller dining room strictly for Fantastica and Aurea passengers. I love to have the option of having dinner whenever we want to. Service is a little slow, but we were never in a hurry so it didn't matter. We are non-drinkers, so I can't tell you much about the bars, though we did usually buy the "non-alcoholic cocktail of the day" which is advertised daily in the newsletter. Make sure when you order, you tell them you want the $4 no-alcohol cocktail of the day, and don't order by the name. If you don't say it that way, they will charge you the regular price! It's really easy to get around on the ship because of its smaller size. I never saw huge lines at excursions desk or guest services, so I think they have adequate staff. The shops were cute and set up well. My hubby bought a watch. I didn't buy anything on the ship. The Casino manager Jeffrey was great and gave our cruise critic meet up folks a really good time at our slot pull, and awarded prizes for the winners and gave us merch just for participating! That was unexpected and very sweet! My hubby ended the week up by a couple hundred bucks on the slot machines. Pretty unusual for a ship casino! We loved all the shows and went to almost every one. The dancers were fabulous and the singers very good. They also had acrobats that participated in most of the shows. The shows were geared to young and old, and the costumes were wonderful! Pretty high tech lighting and visual effects, and lovely video backgrounds were included in each show. I participated in karaoke a few times, and the staff were very nice, and continued to chat with me about my performance whenever I saw them around the ship. The entertainment staff headed by Cruise Director Miguel were terrific and energetic. They really made sure everyone enjoyed themselves! Miguel was so personable and authentic and you can really tell he loves his job. The captain was also very personable and quite funny whenever he made his twice daily announcements. "Wash wash wash your hands, and always compliment the staff". We had an early dinner one night, so we had pizza around midnight, and it was SO GOOD!! Highly recommend! They also do free hard ice cream on deck 11 forward, and not just soft serve. I have never seen that before. We ordered continental breakfast delivered to our room one morning, and ate it on our balcony. That was great. One of the perks of the Diamond card is an hour in the thermal area. DO NOT PASS THAT UP! Loved it, and the hour flew by! The service in the spa is terrific, and it's a beautiful place to spend time. Of the three excursions we booked with the ship, I highly recommend the Turtle Hatchery on Grand Cayman and the beautiful Chacchoben ruins in Costa Maya. I do not recommend the Miami bus tour, although the Everglades portion was a lot of fun. The rest of the tour was boring and a waste of time, and they had trouble with the PA system which was very annoying. Take a hop on/hop off or just do the free trolley and take a separate trip to the Everglades if you have never been. Best part of that excursion was they took us to the airport afterwards. We did not book an excursion in Ocean Cay, but you do not need to. It's the most relaxing and beautiful private island we have ever been on. Once all the plantings take hold, it will be outstanding. The lighthouse light show was very cool, and the Junkaroo parade was cute as heck. Do an excursion in Jamaica so you don't get hassled by all the taxi drivers. It's like running a gauntlet if all you want to do is walk into town. We did see a cool little public park called Turtle River Park and chatted with a lovely park ranger who really knew his stuff. Otherwise, Ocho Rios is a bit shady, and really rundown. Be careful there. The BEST port town is Costa Maya, by far. You can have a blast just by walking off the ship and hanging in the little town right there. You can also find some good deals. Got a very pretty dress for $10. You can use their pool for free and spend the whole day if you want. I was quite surprised. Keep in mind that you have to take a tender boat in Grand Cayman, which is a bit of a pain, but as long as you know it, you know you have to be patient. The very worst part of the trip was leaving. Disembarkation was pretty typical, but Miami airport sucks. It was ridiculously crowded, takes forever to get through security in terminal D, and with hundreds of people trying to check luggage with American Airlines with only two people on the counter it was a real nightmare. My husband was furious, which took away some of the glow of the terrific trip we had just went on. There's a rumor that MSC is changing their operation to a different port, and we hope it is true. So that's my review! Overall it was very fun, and I'd sail with Armonia again in a minute! Read Less
Sail Date February 2020
Had an opportunity to do a cruise this year. This was a deal with Sunwing vacations. First of all I’ve been on other cruises to the Caribbean on Holland, Princess and Carnival. Most of our vacation south are at 4.5-5 star resorts so we ... Read More
Had an opportunity to do a cruise this year. This was a deal with Sunwing vacations. First of all I’ve been on other cruises to the Caribbean on Holland, Princess and Carnival. Most of our vacation south are at 4.5-5 star resorts so we are familiar with quality and standards. This cruise even with a few issues along the way with no stopping at Jamaica or Cayman Island ( this one I really wanted to stop and see) we still made the best of the situation. The meals we had in the restaurants and buffet were good. The drink package was fine for what they offered. The staff and it didn’t matter if they were the early morning cleaning crew, the cabin staff, restaurant servers or bartenders, everyone was very pleasant and always said hi with a greeting. After reading some of the negative comments posted from this trip I talked to my wife and friends we travelled with and we didn’t see the same issues. Matter of fact the complete opposite and wondered if we were on the same ship. It’s funny to see that many on the complaints people had I didn’t see too many of them mentioning that this trip got $200 credit on their account plus a “FULL” cruise refund. Really how big were their issues? So when people read comments about trips sometime you have to review many of the negatives and also the positive ones to help you determine a choice of how and where you spend your vacation. I felt MSC went above and beyond on satisfying their guests for this trip. Read Less
Sail Date February 2020
Embarkation was slow, slow, slow, as was disembarkation. Disembarking the ship was 30 minutes behind after only 60 minutes. We decided to walk off before our time to make our travel connections and found no line, either getting off the ... Read More
Embarkation was slow, slow, slow, as was disembarkation. Disembarking the ship was 30 minutes behind after only 60 minutes. We decided to walk off before our time to make our travel connections and found no line, either getting off the ship or at customs. Music (live or otherwise) and a party atmosphere was no where to be found on deck and in the pool area. On stage cooking competitions, trivia contests and zumba was the norm. I'm 63 years old and I was bored as was our teenage granddaughter. Only after we checked in did we find out all 6:30 dinner requests were bumped to 8:30 so a 2000 person vegan group could dine together. Advanced notice would have been nice due to health concerns. One elderly couple had double booked a shore excursion and management basically told them they were out of luck, no refunds. Buffets and Dinners were not the quality of other ships we've cruised on. On the positive side, our balcony room was spacious and very nice. Employee's were friendly and very helpful in most areas of the ship. There were a lot of options for clubs etc. Our shore excursions were fun and well organized with the exception of being reprimanded by an employee for showing up 20 minutes early at our rallying point. She even highlighted the time and said to come back then. The theater shows were fun. Read Less
Sail Date February 2020
Travelled with family. Ship was beautiful. As embarking we were hounded by in-your-face sales/photo people. This continued throughout ship. Very annoying! Cabin very clean. Compliments to room cleaning crew. Seated dining was terrible, ... Read More
Travelled with family. Ship was beautiful. As embarking we were hounded by in-your-face sales/photo people. This continued throughout ship. Very annoying! Cabin very clean. Compliments to room cleaning crew. Seated dining was terrible, being rushed thru dinner for 2 other later seatings. Staff was pressed to get food served. Food mediocre. Pasta portions too small. Buffet crowded and people pushy and rude. Food ok. Entertainment was good. As leaving theatre after show, passengers were blocked by dance/singing group. Very loud and noisy. Service at bars were packed and slow. Too many people to handle. Smoking in casino was terrible. No smoking preferred. Pool area was terrible when at sea. Too crowded not able to get table/lounge chairs. Too little staff to take care of drink requests. Many arguments erupted because of no pool area seating available. Should have security more available there and throughout ship. More ice cream stations needed. Or serve yourself. Bathrooms near pool were disgusting as staff could not clean up fast enough for so many on board. Getting off/on ship for ports was organized. Visiting ports was nice. Did not like Ochos Rios as bombarded with salespeople. No shore excursions, too expensive. Embarkation/disembarkation was organized. I would not go again, too many passengers which gave way to customer service. Smaller ship, better quality and service. Read Less
Sail Date February 2020
we chose this cruise for the itinerary the ship is ok the cabin was fine dining was not good in the bora bora food was cold or luke warm restaurant was better but still on occasions it was only warm entertainment was better when we were at ... Read More
we chose this cruise for the itinerary the ship is ok the cabin was fine dining was not good in the bora bora food was cold or luke warm restaurant was better but still on occasions it was only warm entertainment was better when we were at sea for 12 days not able to dock anywhere we had a great waiter whose name is Dinmark one off the best waiters we have ever had on a cruise embarkation was a joke some people waited from as early as 8am to embark we embarked after 11pm waiting since 5pm we were told we would embark at 6pm disembarkation because of the coronavirus was a shambles too no one checking if anyone had a temperature before they got off the ship now we have had an email from MSC saying some passengers tested positive for the virus all they were concerned about was getting the ship to Genova Italy they left 12.08 the day we disembarked after saying the ship was staying in Marseille for 30 - 45 days not true Read Less
Sail Date February 2020
My husband found this cruise on Travelocity at a very good price. We have been on 13 cruises but never with MSC. At such a great price, we thought we would give it a try. Boarding the ship in Miami was a breeze. Embarkation was swift ... Read More
My husband found this cruise on Travelocity at a very good price. We have been on 13 cruises but never with MSC. At such a great price, we thought we would give it a try. Boarding the ship in Miami was a breeze. Embarkation was swift and orderly even though the staff wasn't exactly the friendliest. This should have been our first sign of things to come. Once on board, we noted how dated and in need of repair the ship was. My 8 year old son pointed out loose tiles in the shower and that the air in our cabin wasn't working very well... my 8 year old who never notices anything. I don't mean to be petty, but I am going to be petty here... Every other cruise line we have been on, we would get a towel animal and a little chocolate left on our pillow at night. Not on this ship. Our room steward was attentive and kept our cabin clean, but we missed the little "above and beyond" measures that we had come to expect as the normal standard through other cruise lines. The dining hall our first evening was a complete disappointment. It felt as if it was their very first time doing anything! Toward the end of our meal, the head waiter for our area made to over to introduce himself and it was a complete game changer. From that moment on, he made a point to seek us out for each meal. He guided our wait staff in making certain our drinks were kept filled and our food made it to us hot and delicious. The entertainment crew on the MSC Armonia was the absolute best we have ever seen on any cruise we have been on. I am not sure how many hours they put in on their performances but you can tell they work hard to perfect their routines. Each night before they would go on, the ship's cruise director and his team would warm up the crowd with giveaways and hilarious antics. I do not know what these staff members get paid but it is not nearly enough! Everything else just seemed way too crowded to enjoy. Our first port of call was Jamaica. We had to tender to shore. You had to stand in line to get a ticket to take the tender to shore. They passed out tickets through number 25 or 26. My family and I were able to make it to shore on the number 9 tender. I have heard conflicting stories about what number they stopped calling tenders at, but what can be said is that not every passenger was able to get off of the boat that day and experience Jamaica. It was not a good day. I think if they had run out of rum on board, there might have been a mutiny. Grand Cayman was, well, Grand Cayman. overpriced, hot, and busy. Costa Maya was very nice once we left the port and hired a taxi outside of the port gates to take us to Chacchoben for the day. Very nice and relaxing... and about half the price the cruise line wanted for the same tour. The day spent at Ocean Cay is a nice day if you enjoy swimming and the beach. I do not. My husband and children LOVED it. They love sun, sand, and water. Me, not so much. Would I ever sail on this ship again? No. Would I ever sail MSC again? I am not sure. I will be doing much more research and reading reviews before booking my next cruise. Read Less
Sail Date February 2020
Ship beautiful, from boarding to departure we were “attacked” throughout ship with SOLICITATIONS; in-your-face, employees occurring always. That turn-off needs to STOP! Cabin clean. Dining food terrible, buffet mediocre, ... Read More
Ship beautiful, from boarding to departure we were “attacked” throughout ship with SOLICITATIONS; in-your-face, employees occurring always. That turn-off needs to STOP! Cabin clean. Dining food terrible, buffet mediocre, entertainment good, staff service polite, staff were definitely overworked because too many demanding passengers aboard ship. We had to deal with rude, pushy passengers. Credit to staff for dealing with such unacceptable behavior. While at sea, pools were overrun by disgusting, rude people fighting for lounge chairs. Staff ignored problem passengers. Bathroom clean-up near congested pool areas could not keep up. Staff should not have to deal with unruly situations as a security officer should be available. Visiting ports/tenders organized, no excursions. Embarkation/disembarkation smooth. We will not cruise this ship again as there are much too many passengers on this ship to maintain quality, caring service. A smaller ship is the answer to happy, quality cruising again. BIGGER IS NOT BETTER!! Read Less
Sail Date February 2020
We are experienced cruisers (18+) with five different cruise lines and trips to five continents. We choose this cruise based on a positive experience on MSC Meraviglia last year in Med. Beautiful ship, great itinerary. This year looked ... Read More
We are experienced cruisers (18+) with five different cruise lines and trips to five continents. We choose this cruise based on a positive experience on MSC Meraviglia last year in Med. Beautiful ship, great itinerary. This year looked at "sunny" options in Feb, with MSC, choose Seaside, great reviews, new ship out of Miami. Limited options were available, mostly same on two week cycle, we booked Back to Back to get our 14 day cruise. Ship was amazing, very clean, modern, family oriented and big. MSC needs to enhance offerings to build business out of Miami, lots more port options, need more 10/14 day cruise options as well. Back to Back was ok, but very repetitive, same menu in dining room, same shows, same daily activities and crappy sales. Highlight was private island, Ocean Cay. NO tenders, ship docks, beautiful beaches, best Private Cruise Island by far. Dining room staff were excellent, menu has good choices, food was good (not best ever, but very good). Theatre shows were well done, Michael was unbelievable, other shows good, but all had similar elements in several shows. Be prepared for announcements, introductions, etc in several languages, not a hugh deal, but can get to be a bit much at times. Itinerary was good, very impressed with Costa Maya, clean, lots of attractions right at port. Downside was Ocho Rios, docked at industrial dock, set the tone, not a inviting town at all. Excellent cruise for families, and lots on board, activities inclusding watersides, bowling ally, F1 car, zip line and tons more. Cabin steward was excellent, went above and beyond, overall ship has high cleanliness standards. Be aware Balcony room have limited storage, v small closet, pack light. Overall, MSC was good, we booked already for next year, have some issues to work on, but expanding rapidly. Macbear Read Less
Sail Date February 2020
We read all the reviews. We have a balcony cabin it is great, yes the shower is small but really it is good. The staff have been fantastic The food is good, really good. The buffers have everything thing you could need The beds ... Read More
We read all the reviews. We have a balcony cabin it is great, yes the shower is small but really it is good. The staff have been fantastic The food is good, really good. The buffers have everything thing you could need The beds are comfortable and bangs fit under the beds This is our second msc cruise and it is just plain good Value When we read the reviews we were suspicious, but on board we have been pleasantly surprised We are not looking for a party cruise we are looking for relaxation and good food. We had the fantastica package, this gave us a basic range of drinks, but the wines are good Overall we are very happy. The breads are great as are the snacks, pizza etc The restaurant meals were well presented and there was a range of seating so you could have an intimate meal with your spouse or sit with a group of people The buffets were busy and the normal push and shove by the Italians and the poms but this is normal. Read Less
Sail Date February 2020
This is our third cruise with MSC and they didn't disappoint. Another clean and beautiful ship with service to boot. What we found special on this cruise was the theatre entertainment both by the ship's entertainment staff and by ... Read More
This is our third cruise with MSC and they didn't disappoint. Another clean and beautiful ship with service to boot. What we found special on this cruise was the theatre entertainment both by the ship's entertainment staff and by Cirque du Soleil. Never have we been on a cruise (9 cruises) that had such consistently high value. Every show (we saw up to 3 a day) ended in a standing ovation from 800 people. The Cirque shows were especially entertaining and compared to land prices a real bargain. Our only critique would be the Galleria which became quite congested when the theatre let out. Other than that we had little to complain about (although I'm sure some will, they always do). We also had a great time at the Cruise Critic gettogether on board. A good time was had by all. A shout out to Gio the maitre'D in the main dining room. We've been on three different MSC ships and somehow he's managed to be on everyone. He recognizes us every time and always extends the best service. Thanks, see you next time. Read Less
Sail Date February 2020
We had been on MSC Divina and wanted to try Meraviglia. Loved them both. The food was good and they made sure we got our vegan food. The buffet had plenty of options too. The shows were fantastic. We went every night and saw both ... Read More
We had been on MSC Divina and wanted to try Meraviglia. Loved them both. The food was good and they made sure we got our vegan food. The buffet had plenty of options too. The shows were fantastic. We went every night and saw both Cirque du solei shows. The ship was spotless. We had a great cabin steward. Our wait servers in the MDR were so quick and efficient. The Aurea Spa was sure nice to have added on. We had a weeks pass. Loved the salt room the most. I enjoyed meeting people from other country’s. That was a plus for us. Booked another cruise while we were onboard. Can’t wait. Our balcony cabin was perfect. No complaints. The ports of call were fun and we did ship and outside excursions. We especially like the new private island, Ocean Cay. Beautiful. There were such cute building. Many trees planted, so many beaches. And many excursions are available. Something for everyone. We were on the ship 7 nights. Read Less
Sail Date February 2020
Booking a suite gives one an easy onboard pass. After seeing the ques and listening to people tell how long they stood in ques i was glad of the easy onboard. From arrival to boarding took all of 20minutes. Our previous cruise to this ... Read More
Booking a suite gives one an easy onboard pass. After seeing the ques and listening to people tell how long they stood in ques i was glad of the easy onboard. From arrival to boarding took all of 20minutes. Our previous cruise to this had been on MSC Musica and although the ships are almost identical the Musica was in better shape. Room was excellent. i would prefer a full shower rather than a shower in the bath as i thought this was a bit of a safety issue on a ship. Room size and balcony size were perfect. A balcony was was done whilst we were out on day 2 and i would have expected the balcony to have been dried, which it wasn't We opted to eat in the restaurant, rather than on the 13th floor during meal times.This was due to seating as well as noise. Although buffet at lunch time is a better option on the 13th floor. Entertainment was good, we had a comedian on our 2nd night which was great. Deck entertainment kept people busy with a good balance of things to do. Our trip to the island was very enjoyable, transport to and from the island was well organised, A trip to Inchana is well worth the extra cost. Read Less
Sail Date January 2020
I was prepared to have not-so-good experience after reading reviews and because we had tight budget and it's impossible to return the tickets so I flight to Miami with heavy heart, especially when i was a planner for our family trip. ... Read More
I was prepared to have not-so-good experience after reading reviews and because we had tight budget and it's impossible to return the tickets so I flight to Miami with heavy heart, especially when i was a planner for our family trip. But luckily, the trip went smooth, we had so many good memories, the cruise experience was way beyond my expectation. First of all, I'm not experienced cruise traveller, this is my 2nd time. The first time was with Carnival Cruise. It was fun but the ship was soooo crowded and people were drunk from day to nights, It's forever to wait for table at restaurant, buffets are not better when people forget the definition of "line". 2nd time with MSC Divina, I think we're less clueless and well-prepared this time, so we can enjoy every moments on the cruise, adding the fact the staffs on cruise are well - organizing and friendly. I heard many ppl complain abt the cold-face busters and housekeepers, as a ppl working in service industry, I understand how hard those guys have to work, especially on cruise, roughly around 11 works/ 7 days a week can't make you smile and hospitalized all-the-time. But every time I pass by and say hello to them, they warmly say back to us. After all, machines still have bugs, people can't be perfect all the time. I wish ppl less being rude. Aside from ppl, experience with foods , shows , casino, and excursions are quite well. The shows are enough entertaining. Casino is small but we had lots of funs there so it's ok. Foods are the another thing that receive so many complains but I don't understand why. The kinds and tastes are way more than ok. Most of dishes in the buffet side are repetitive but they have " daily special" counters and we always find something we want. Fine-dine is also good, yes , the food is not gourmet, it looks "gourmet", but even it's not gourmet, it's still good-taste. Fine-dine menu changes everyday and fit the theme of destination, so we always have something new. We booked only 1 excursion because we do have some bookings by ourself before the trip and that only one total satisfied us, from their well- management to their choice of affiliate service. If anything would be improve, i wish the docking time is longer, we only have 5-8 hours at each destination. Maybe they have lots of negative comments about late arrival and long disembarking time so they shorten the docking time and lengthen the sailing time? Idk. We always arrive destination earlier than expected time. maybe we were so lucky. Read Less
Sail Date January 2020
Recently went on a cruise from Miami Jan 28 and then Jan 31 on Divina(back to back).. stayed in cabin 10035 on first leg and then 13203 on second leg. Everything was perfect..(After this review MSC should make me a spokesperson) ... Read More
Recently went on a cruise from Miami Jan 28 and then Jan 31 on Divina(back to back).. stayed in cabin 10035 on first leg and then 13203 on second leg. Everything was perfect..(After this review MSC should make me a spokesperson) We have dropped the other cruiselines and gone with MSC..this was our 6th MSC cruise..but lets talk this latest cruise. It was just fantastic...the mix of passengers were diverse..from all over..and that made it exceptional. The staff were great...as long as you talk and smile and show them respect they will return the same..after all they are not slaves. The animation team was the best we have ever experienced..and we have close to 20 cruises under our belt. Anna the cruise director has assembled a winning team...she is ably assisted by Carlos,Samantha,Natasha,Antonio and some others whose names escape me....plus the 2 dancers Karla and Ramon.They are just wonderful and in my opinion ready to assume cruise director roles on any cruiseline. Book a Divina trip and experience first hand what animation is all about. The staff around the ship were just as excellent and they always had a smile and helping hand for us. The buffet staff were par excellent...again the servers behind the counters and waiters. the girl Crispy was a delight and did her job with a smile always. I can go on and on and name them all but rest assured they were all great. From a food standpoint the buffet was where we ate and the food was just great.I never trust the restaurants...we dont like to be waited on nor do we like to wait for food. The shows were just super..rich in talent and at times very energetic and full of vibes. The only draw back is the sense of entitlement that some passengers feel they have by putting the elevators on PRIORITY..MSC must discontinue this practice...no one is above anyone.....and if those passengers feel its their right to some sort of privilege its best they stay in their rooms...tch tch tch. The room attendants assigned to us were very diligent and mannerly and helpful.Andy and Tan..Two very hardworking individuals. Bottom line is we respect the staff and will never expect servitude attendance nor attention.....and as such our cruises go very well.. And MSC has been delivering great cruises and great service Read Less
Sail Date January 2020
We are a well seasoned cruising couple of ages 78 & 81. We have sailed 26+ cruises on MSC and many others on other cruise lines. We sailed the first time on Meraviglia Dec. 5 & 12, 2019 for a back2back in the Yacht Club. We had ... Read More
We are a well seasoned cruising couple of ages 78 & 81. We have sailed 26+ cruises on MSC and many others on other cruise lines. We sailed the first time on Meraviglia Dec. 5 & 12, 2019 for a back2back in the Yacht Club. We had cabin 16018 for both weeks.. Very spacious cabin and great location. Outstanding service from our butler and jr. butler. This time , Jan. 26, & Feb. 2, 2020, we were in cabin 16020 for the first week and 14007 the second week. Again, outstanding butlers and jr's. Were concerned about being on Deck 14 since it's a ways away from the rest of the YC areas. No problem. Such a quiet location. The cabins are very spacious with the only concern of the closet and bathroom layout. All the doors open into a small area so moving around the closets can be a little tricky. But we made it work for us, so all was ok. Embarkation was very smooth. Escorted from the YC white tent, through security, up the escalator to the private YC terminal lounge. Plenty of beverages and snacks were available while we waited on check in and boarding. Disembarkation was equally smooth as our butler escorted us to the front of the lines at security and then we gathered our luggage and presented ourselves to customs. Off and in our car within 20 minutes. The ship is beautiful and with plenty of fun places to hang out. The promenade offers great shopping and very good specialty restaurants. Fun activities are going on there each night. The biggest difference we noticed between the two trips were the service and atmosphere overall in the entire YC. I think the problem was lots of the crew were new or still acclimating to being in the US market. By our second trip, they all seemed to be happy and eager to serve and make the cruise very special. We ate most of our meals in the YC restaurant and a few at the pool deck grill. Never a problem finding something we liked. We did try the Sushi Bar a few times this trip and it was fantastic. The Itinerary for these 2 weeks was Jamaica,, Cayman Islands, Cozumel, Ocean Cay Marine Res., Costa Maya, Belize, and Honduras. We don't usually get off the ship in ports but choose to enjoy the quietness of the ship. The shows are outstanding and the casts so talented. I recommend attending them all and especially the afternoon concert by the Cruise Director, Gene Young. The daily shows are listed in the daily programs as well as the list of all activities for each day. There's something for everyone to make it a great cruise. The Cirque shows are outstanding. We saw both Viaggio with dinner and Sonor with cocktail. Also there is an afternoon opera that was very good. We highly recommend the Yacht Club experience and we look forward to many more cruises with MSC. Read Less
Sail Date January 2020
We are experienced cruisers and had never sailed on MSC before. When we saw an attractive offer we thought we'd try them. The Armonia is one of their oldest ships and in need of a major refreshment. From the minute we boarded we were ... Read More
We are experienced cruisers and had never sailed on MSC before. When we saw an attractive offer we thought we'd try them. The Armonia is one of their oldest ships and in need of a major refreshment. From the minute we boarded we were bombarded with offers of drink packages, spa treatments and all types of upcharges. No one to greet us when we boarded. The WiFi packages are outrageously expensive. If you're looking for a quiet place to relax and read a book you're out of luck on this ship. The crew members were friendly but undertrained. The buffet area lacks adequate seating for the number of people on board and you get to bus your own table as the number of crew in this area is lacking in number and training to keep up with the demand. It doesn't help that some tables are reserved for crew only. The food is marginal at best with most everything being overcooked and dried out. We tried the upcharge ($35) Surf and Turf restaurant where we were served cold food. The private island will be beautiful when it is finished. Currently it is lacking in directional signage and crew member knowledge. It's dangerous with the number of vehicles using the sidewalks which included tractors and a forklift truck. We met some cruisers who have been on newer MSC ships and said they had a positive experience and were disappointed on the Armonia. I don't blame the crew for disappointing service as management as failed to train them properly. Sorry MSC but you burned your bridge with us. Read Less
Sail Date January 2020
Let me start off by saying it was a beautiful ship! It was hard to navigate because some of the decks you could not walk all the way through. The food was just so so! The first night it took us 2 1/2 hours to eat and were chastised by the ... Read More
Let me start off by saying it was a beautiful ship! It was hard to navigate because some of the decks you could not walk all the way through. The food was just so so! The first night it took us 2 1/2 hours to eat and were chastised by the head waiter to hurry up because they had another seating! We had just gotten our deserts! The butcher’s cut was good as was the cirque show. We never had tissue in our cabin but our steward was good and our cabin cleaned twice a day. We didn’t have a problem with the easy drink package. We always found something we could drink. Our friends had upgraded to the yacht club and they had a completely different opinion about the food and experience! To us the spa was not worth the money! No outside view and a whirlpool that was lukewarm at best. Read Less
Sail Date January 2020
This was our seventh cruise with MSC and we go on every new ship.Our experiences so far have been great so why change,we like the a la cart attitude of MSC why pay for things we dont use.Food taste is subjective but for us it was ... Read More
This was our seventh cruise with MSC and we go on every new ship.Our experiences so far have been great so why change,we like the a la cart attitude of MSC why pay for things we dont use.Food taste is subjective but for us it was great,buffet like any buffet fare on sea or land,the usual plus daily specials, on MDR Food leaning toward european which we prefer, I had a standing joke with our waiter that if i was not sure i liked the meal i order he would automatically bring a just in case dish. cabin:it was cleaned twice a day,there were 3 ROLLS of toilet paper which were refurnished when needed,wash cloths (YES NO TISSUES,BUT WHO CARES ) and cabin stewart was pleasant but discreet.Besides MSC in all our cruises with Princess, RCI, NCL AND COSTA we have never had any rudeness from staff members. i have seen people complain about the drink packages but they are still cheaper than any other lines also the standard gratuity is still cheaper than any other line.All in all a great week Read Less
Sail Date January 2020
MSC Meriviglia in Yacht Club The Yacht Club made the cruise experience exceptional.. The ship was beautiful, clean and the staff was very pleasant, friendly an helpful to all we met and observed. We are frequent cruisers of many ... Read More
MSC Meriviglia in Yacht Club The Yacht Club made the cruise experience exceptional.. The ship was beautiful, clean and the staff was very pleasant, friendly an helpful to all we met and observed. We are frequent cruisers of many cruiselines so when I say MSC was a great experience especially from Yacht Club we do so from some experience. The Mergavilla may not be for those who don't like megadships. The entertainment was top notch. If you like to dance. However, it was difficult getting a seat in the Meraviglia Lounge and timing the music dancing venue you like around the shows. You were also unable to know which group would be playing unless it was specifically listed. There is a lot to do. Come to be inspired by the modern conveniences. MSC does not go out for a lot of space so dont pack too heavy especially if more than 2 in a room. For Yacht Club Experience it is like being in a private club (dining room, private pool area and lounges, lounge and host of butlers and concierge desk. Shows were excellent throughout the week. We loved all of them.. the singing. dancing and costumes were fantastic. Here is what we went to:Day 1Broadway TheaterVirtual- guy who is attached to his cellphoneMoving ceilingDay 2Cruise critic partyWelcome Back partyMoving ceiling showBroadway Theater Come in Mare - OperaBorn to RockDay 3Costa MayaProduction ShowsCirque du Soleil SonarPazDay 4BelizeTapas Restaurant Production showCirque du Soleil ViaggioLife is MagicDay 5Roatan Production show Way We mainly ate in the Yacht Club. Breakfast, lunch & dinner is provided in the private restaurant on deck 18. There is also a Yacht Club pool buffet and bar by the pool on deck 19 which serves breakfast, lunch and snacks and is open until 3pm. The Yacht Club Top Sail Lounge serves drinks, snacks and desserts and is open throughout the day from 7am until 130am at night. Yacht Club Experience: The Yacht Club affords you escort from the curb at MSC Terminal F through security and to the Yacht Club VIP lounge. Escort takes your name in the lounge while you take a seat. Champagne. Mimosas, and other drinks are offered along with appetizers. You are then called to register whereby you are given a medallion watch and your keycard/ sail & sign card. Embarkation: Guest are subsequently called by their room numbers and escorted through the main terminal, up escalator and directly on to the ship. All Yacht Club passengers are taken to the Yacht Club lounge on deck 16 and offered additional cocktails. Afterwards your stateroom or suite butler greets you and takes you to your room. He or she then gives you a tour of the room and then explains their services throughout the cruise. Lunch is then followed in the private dining room on deck 18 or if you wish a buffet lunch around the private Yacht Club pool. Read Less
Sail Date January 2020
We sailed with MSC once previously which was a really dreadful experience, so much so, we were given a 25% discount on any future cruise. We decided to use the voucher, although not without much resistance from MSC's sales ... Read More
We sailed with MSC once previously which was a really dreadful experience, so much so, we were given a 25% discount on any future cruise. We decided to use the voucher, although not without much resistance from MSC's sales section. The ship we chose Aurea class on the new Grandiosa, it included a drinks package and all gratuities, so seemed a good deal. We found the drinks package was very basic, on the lower grade cabins there they were including the premium package as a promotion, eventually we opted to upgrade the premium plus. We also purchased their top Speciality Dining package, called the Dining Experience, all set we thought. On embarkation, we, along with everyone else, were confronted by a wall of staff trying to sell all the different packages. We had to explain we had them all, one of the staff then informed us, that's a pity as they were cheaper if purchased then, the total opposite of the information MSC put out when booking the cruise. The Grandiosa is without doubt, impressive, a vast floating hotel with something for everyone. Our cabin was very nice and with reasonable balcony, there is a new system, along the lines of Alexis, it is supposed to give you all the information you could ever need whenever you asked, it didn't, it was only any use as a wi-fi speaker. On our first visit to our Speciality restaurant the French, the menu was presented and our waiter then explained, you can only order from the third part of the menu as part of Dining Experience, should we wish to order from the restaurant a 50% charge would be levied, remember you are already paying extra top of your standard dining room entitlement for the Dining Experience package, then you are being asked for extra again should you wish anything off the majority of the menu. This was the case in all four of restaurants, even when in the much over rated Tapas, where one of the few offered wasn't available, we would still have to pay the extra if wishing to substitute from the rest of the menu, this left us totally underwhelmed. MSC really should be more honest and transparent in their sales end not cloaked in such an underhand pitch. Staffing in the restaurants was inadequate, some of the staff were poorly trained and under tremendous pressure. MSC does offer a cheaper option for cruising, my gripe is the dishonest sales methods in use. We weren't fans before this cruise, however it did still surprise us to see how much worse the practises they use had got. The are, without doubt, the Ryan Air of cruising, always looking to squeeze their guests wherever possible. Read Less
Sail Date January 2020
There was a suggestion to buy this [articular cruise and I liked the list of cities to visit, so I bought it. In overall, I enjoyed the cruise! There was a pleasant surprise - I got a cabin with a window! Cabin was always clean; it was ... Read More
There was a suggestion to buy this [articular cruise and I liked the list of cities to visit, so I bought it. In overall, I enjoyed the cruise! There was a pleasant surprise - I got a cabin with a window! Cabin was always clean; it was tidied up twice a day. I read some complains about embarkation and disembarkation. My experience was different. Logistics was very good. We embarked with no problem (and disembarked), were provided with kind recommendations and attendance. Suitcases were taken directly to the cabin. Cabin was prepared earlier than expected. Yes, it is not big, but enough to have a rest and sleep at night. Even pillows were of different types (soft and "hard") to satisfy different habits. Every day there was a detailed program in English and Russian (may be in other languages too, do not now). All anouncement were in different languages as a sign of respect to passeners from different countries... Every day shows were good and very good (according to taste?). A lot of dancers, some singers and acrobats. Costumes are very bright and attractive. There were two shows a day, which was very convenient as there were two seating (dinner) at 6.30 and I guess at 9 PM. Selection of food was excellent, contained various cheese, sausages, eggs cooked in different ways, bacon, fruits, etc. Coffee and tea – as much as you wish for breakfast. I like fish and seafood and I got it: in the morning and in the evening!! Service (we mainly eat in La Bussola) was very good and pleasant; the atmosphere in La Bussola restaurant was intimate and sophisticated, the service attentive and discreet. Logistics was also excellent. The second place we had snack is on deck 11. There is an open veranda (do not remember the name- sorry for that). More democratic and people felt very relaxed over there. Those, who like desserts – it was just fantastic on the ship! You can have meal and/or snack almost the whole day…. Alcohol, beverages, cocktails. It is very expensive on board. The packages provided were unacceptable for us. “All inclusive” is 29 euro per day and you have to buy it for 11 days, full stop. Other options (beverages) were not exciting either. As for water, coffee and tea you had to pay for it during lunch and dinner. Another option – to go to deck 11 after meal. Public areas were immaculate clean. Pleasant atmosphere. Dimmed light, music…. I enjoyed it. Countries we visited: UAE, Oman, and Qatar. Excursions are quite expensive. Round 70 euro/ person – a city tour. We have taken it only in Abu Dhabi. Not really exciting. However, in Emirates and Qatar there was a choice – to go sightseeing by yourself by taxi, which is also expensive. In Qatar there were free shuttle busses to take passengers from the port to the city. Excellent idea! I Oman I felt very frustrated as we were charged 5 euro per person to get to the centre of the city, round 7-8 min drive. The bus did not even stop at the castle, which is the only one attraction in the capital (apart from the sea)! I considered it to be waist of 10 euro and time. Must be said about security. Well done. Every time you leave and return to the ship you have to go through security and that is makes you feel safe. Security officers were always polite and helpful if you had a question. Entry and exits are marked with red tape, no way to lose yourself….Moreover, every time you leave the ship a special card is given to you with tel numbers. I believe it is a good approach. Read Less
Sail Date January 2020
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