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620 MSC Cruises Senior Cruise Reviews

We were to meet 2 couples from another country and have a celebration sail. First the bad... Unhelpful call center Had a complication pre-cruise. 10-15 calls (on hold 30-50 minutes each time) to courteous but unhelpful call ... Read More
We were to meet 2 couples from another country and have a celebration sail. First the bad... Unhelpful call center Had a complication pre-cruise. 10-15 calls (on hold 30-50 minutes each time) to courteous but unhelpful call center. Was told continuously to call back and ask for supervisor. I did to no avail. Dysfunctional website Tried solving via email online. Process online had a dead link. So no go. Tried checking in on website. Link inoperable Now the good... Received an email 2 weeks later resolving the main issue (charged $1900 for change in reservation that never happened). Received an email 2 days prior to sailing saying that we had been upgraded to yacht club status with a suite to die for. When we boarded we were amazed. Priority boarding and elevator usage. A butler met us and escorted us to our private yacht club area room. Concierge was exceptionally available and helpful. Lounge area and bar were convenient. Pool area was lovely. Private dining room was beautiful. Food was exceptional. Wait staff friendly and efficient. Would only recommend this line if you can secure yacht club status. Otherwise, public areas and dining areas were very crowded. Many languages spoken so hard to converse with new acquaintances, etc. Don’t know how we got so lucky, but now we’re spoiled! Read Less
Sail Date September 2019
Originally booked this cruise for Cuba, but since changes in itinerary, we visited Honduras, Costa Maya, Cozumel, and Key West. Great ports, ship docked close to all restaurants and shopping. On board the Armonia, the food was typical, ... Read More
Originally booked this cruise for Cuba, but since changes in itinerary, we visited Honduras, Costa Maya, Cozumel, and Key West. Great ports, ship docked close to all restaurants and shopping. On board the Armonia, the food was typical, shopping good, and shows great. Ship is in need of updates, since its an older ship. Cruise critic put in an amazing private party with cake, drinks, and hor'dorves. Great to mingle with fellow cruisers and get good information on their experiences, and to get insight on future crises. Pros and cons of other cruise lines. Cruise critic does not sell anything during this private party. They only want you to have fun and meet and mingle with other guests. Cruise director was there and we had a group picture that we got free, delivered to our stateroom the next day. 8x10. That was awesome! Looking forward to next cruise and definitely the cruise critic patty! Thank you Cruise Critic! Read Less
Sail Date September 2019
Embarkation was an experience departing from Cannes, nearest airport Nice cost 60e taxi to get to the port. Then you are put through security checks lots of times off the ship, no seating (I am registered disabled), no shelter from the ... Read More
Embarkation was an experience departing from Cannes, nearest airport Nice cost 60e taxi to get to the port. Then you are put through security checks lots of times off the ship, no seating (I am registered disabled), no shelter from the sun, the temp was 33c the day we travelled. Then unceremoniously put onto a tender to embark. The ship looked really great. We have sailed with MSC 7 times before and have never been disappointed Yes I have sailed before: RCI, Cunard, NCL etc...So I can say that I am more excited by the design and styling of the MSC fleet. Than any other cruise line we have sailed. Every direction you look, you will see vibrant colour and sweeping curves with very intelligently use of coloured lighting to enhance your visual pleasures. The staircases are bejewelled with glass crystals to all the treads. The design of the performance stages in the concierge areas, are servicing the evening with live soothing music from a pianist or a full band. We arrived in our room (invalid) and as expected it was sumptuous, I was well pleased. It had a well fitted bathroom to service my needs. The food as always is superb with loads of variety of all different cultures. I did not use any speciality restaurants, but we did frequent the main dining room for breakfast, lunch and dinner, we did do 'tiffin' in mid afternoon for coffee and cake in the buffet! We were never disappointed by the super service we received, we had coffee delivered every morning to the room 0715hrs, they also gave us a warm croissant with it. We never go on the excursions as we have to travel differently so we generally go independently. All the ports in the med are super to visit, there is always something for everyone! Barcelona, Rome, Genoa Cannes....does it come any better? Read Less
Sail Date September 2019
This is our 4th time sailing with MSC... we always have the best time! Embarkation and disembarkation is the best! The shows are fantastic ... best on any other cruise line! We always find the staff to be friendly and kind.... we did not ... Read More
This is our 4th time sailing with MSC... we always have the best time! Embarkation and disembarkation is the best! The shows are fantastic ... best on any other cruise line! We always find the staff to be friendly and kind.... we did not sail yatch club! We had an aura balcony ... we loved the thermal spa. Although the portions are small in the dining room we don’t mind it because we always end up having late night snack of pizza, cookies and tea!! The buffet has a good variety of food... make sure you go through all the stations ... more then one! They have more then enough bars on ship so you don’t need to worry about getting a drink! Which is why they don’t have bartenders coming around constantly bugging you for a drink... I didn’t have a problem going to the bar to get one.... the Venchi bar had the best chocolate martini! If you’re thinking about cruising with them don’t hesitate... it’s definitely worth the money! Read Less
Sail Date September 2019
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, ... Read More
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, EVERY NIGHT. The Market Place cafe is chaos 20 hours per day. Absolute mayhem. The staff and cruisers have very little to non existent manors. Pushing, ignorance, shouting and being generally rude is commonplace. MSC over charge on everything. 8euros for a beer.... PLUS 15% service charge on top. Buses at ports are all 4x the price they are when you actually leave the ship. One thing we didn’t think of was the fact people leave and start their holidays at almost every port. Imagine all of those safety drills, suitcases and so on all over the place, every day! If you’re in you’re room you have a ten minute lecture in every language about the safety procedure, almost every day. The food.... is ok. That’s it. Lack of imagination and small portion sizes but in the lighthouse during the evening it’s pretty good. They will try and get you to pay for speciality restaurants and drinks packages at every opportunity. The room we had, 12261 with a balcony was great however. Very large and much better than other ships we had been on. Our cabin steward was nice. Room always tidy. The boat is pretty nice. The layout isn’t great though and means you’re up and down stairs a lot, the lifts are always full. It’s designed and fit out a bit cheesy rather than luxury but I guess people like that. The best area of the ship by far is the Masters of The Sea. The staff are funny, friendly and personal. They remember your name, your drink and are super efficient. The live music is good and the pub has the best vibe of anywhere on the ship. One thing we should say is we are British. We’ve sailed from Southampton a number of times with different companies but this cruise fell far short and we certainly wouldn’t be booking with MSC again. Today is the last day of our cruise, looking forward to getting home. MSC if you’re reading | Areas to improve Adult only areas - quiet areas (no party music blasting) Some manors. Some organisation to the Marketplace. Restocking of minibar as standard. Entertainment - A new manager. The entertainment is simply awful. The same thing every night and every day. Very poor and a very basic standard. Try a different cruise liner and see what they do. Food leftovers left down the hallways on the floor. Pretty disgusting and often left for hours. The safety procedure. He has been talking for ten minutes In every language whilst we are trying to relax in our room. We’ve heard it 5 times. Make him stop, please. Read Less
Sail Date September 2019
We chose the Divina because it fit our schedule, and also because of the price. We did have some concerns about our first MSC cruise, and were advised by our travel agent to “keep an open mind” – something that we soon came to ... Read More
We chose the Divina because it fit our schedule, and also because of the price. We did have some concerns about our first MSC cruise, and were advised by our travel agent to “keep an open mind” – something that we soon came to understand. But despite some minor irritants, the overall cruise experience was nevertheless enjoyable. Embarkation in Marseilles: We chose to take the city bus to the port gate, and then rolled our suitcases to the dock. Although the route is straightforward, it might not be the best choice for the mobility-challenged, as it is a bit of a hike. Because MSC allows passengers to begin their cruise at a number of different Mediterranean ports, there are fewer people to process at each stop. The two-step check-in was painless – we were able to hand over our bags directly to be loaded onto a conveyor belt, then sat in the waiting area for a brief time before our number was called. Once we boarded, though, we had to run a gauntlet of staff members eager to “up sell” passengers with the usual drink, restaurant and spa offers – a practice that continued for the first few days of the cruise. Meals: I realize that food is subjective, and having taken almost a dozen cruises so far, we are usually quite satisfied with the on-board offerings. In terms of variety, quality, and presentation, we felt that the Divina fell short of expectations – although the meals in the main dining room did improve as the week progressed. For example, where other cruise lines offer “made-to-order” egg stations at breakfast, the choice on MSC seems to be from a tray of cooked eggs that looked less than appealing. And after witnessing the chaos in the buffet, we retreated to the Black Crab dining room where both buffet and à la carte breakfast is available during limited hours. We discovered – too late for us, alas – that hamburgers and similar fare are available in the sports bar at lunch. Stateroom: Our 11th deck stateroom (11084) was the highlight of the cruise, mainly because of the deep balcony complete with a lounger. The storage is adequate and the bed is comfortable; about the only quibble would be the small TV; however, we were delighted to discover that CNN was one of the available channels. Service: This is another area where MSC does not seem quite up to par. We did not meet our cabin attendant until the one and only time, half-way through the cruise, when he came to turn down the bed. There was no means to contact him with specific requests. When our toilet tissue supply ran dangerously low and our repeated calls to room service were met with a busy signal, we finally had to take matters into our own hands and proceed to raid a service cart near the other end of the hallway! I am not faulting the housekeeping staff as it appears to be a management issue. And as one other reviewer has mentioned, MSC seems to have done away with facial tissues in the bathroom – not a biggie, but an indication of either cost-cutting or lack of attention to detail. Front desk: I won’t go into detail here, other than to say that the folks at the front desk resolved to our satisfaction an issue relating to a group of young passengers who were the subject of a number of complaints. Itinerary: This cruise was port-intensive, with no sea days, which was just as well considering the number of passengers and their often loutish behavior. The ship was forced to skip Valencia because of an impending storm; when the captain announced - at dinner time – that the closing of the port meant a detour to Barcelona, a loud cheer resounded through the dining room (at least among the English speaking passengers – leaving others with puzzled looks until the announcement was read in one of the three or four remaining languages). Debarkation: This is an area where MSC really shines and a first for us. Passengers were provided with a briefing on the entire process, including how to fill out and attach luggage tags. Upon arrival at the port of Marseilles, passengers were divided into groups according to colors that corresponded to the luggage tags, then escorted to the exit by a crew member at the appropriate time. All things being equal, the cruise was a success. Would we sail MSC again? It will depend on a number of factors, but I think we might consider a different ship and itinerary, as the cruise line does provide good value – as long as one keeps an “open Read Less
Sail Date September 2019
a one week Baltic cruise fit our schedule and we wanted to sail on a newer ship.They did an excellent job handling 4500 guests We are regular cruisers on several US lines. after reading reviews of this ship I was somewhat cautious. It ... Read More
a one week Baltic cruise fit our schedule and we wanted to sail on a newer ship.They did an excellent job handling 4500 guests We are regular cruisers on several US lines. after reading reviews of this ship I was somewhat cautious. It turns out that the experience was great. MSC is extremely organized, both getting on and off the ships as well as their excursions, theater reservations, and meal times. While not our favorite dining experience you can find plenty to satisfy. They have some excellant Gelato, chocolate, and British pub locations we tried, all good. The overall entertainment was the best we have encountered. The Cirque du soleil and theater presentaions were great. Also a very friendly crew. Beautiful newer ship. We met people from all over the world, but they did not overwelm you with foreign language announcements. Would not hesitate to sail with MSC again. This ship is heading to Miami. Read Less
Sail Date September 2019
Pros: Crew members - always friendly and helpful. Our room steward, Christian, went beyond normal. Some crew members gave us free drinks or moved us to the front of the line without us requesting the favors. Cleanliness of ship ... Read More
Pros: Crew members - always friendly and helpful. Our room steward, Christian, went beyond normal. Some crew members gave us free drinks or moved us to the front of the line without us requesting the favors. Cleanliness of ship (with the exception of plates in the hallway for over a day) Cabin Entertainment (except as noted below) We met some very nice people (expecially at the Meet & Greet) Cruise Critic Meet & Greet was our first and an unexpected joy Balcony experience Things not outstanding: Food (both MDR and buffet) 360 degree tour of St. Maarten (about half of it was disappointing) Cons: Does not really cater to the American market Embarkation was my worst ever Disembarkation (self-disembarkation) was my worst ever Comedy improv show stunk; almost just left Some overseas passengers think nothing of cutting in front of you Some overseas passengers think nothing of bumping you around Read Less
Sail Date August 2019
I decided at the last minute to take a cruise to celebrate my birthday. I only booked the first leg of this 14 day cruise . I cruise out of Miami a lot. I flew into Fort Lauderdale the day before , used GO shuttle service to get to Miami ... Read More
I decided at the last minute to take a cruise to celebrate my birthday. I only booked the first leg of this 14 day cruise . I cruise out of Miami a lot. I flew into Fort Lauderdale the day before , used GO shuttle service to get to Miami and stayed at the Embassy Suites. I took a cab to the port for two reasons. I had a very late check-in 3 p.m. and I find it very annoying to use the hotel shuttle to get to the port . It's a little cheaper but I do not enjoy standing in line for 15/20 minutes and pushing my luggage along. There were three things I wanted to do on this Cruise: number one relax number two Gamble and number three shop. I chose this Cruise because of the price and because I had sailed on MSC before, on the Divina and liked the atmosphere. This ship was very quiet and peace. There was entertainment and dancing but it was not rowdy like other ships. I also knew that I could buy Swarovski jewelry at a discount on MSC cruises. I had been stalking a pair of earrings for a few months and was hoping I would find them on the cruise and I did. I found the Armonia very easy to navigate and get used to. The map I received when I embarked was very helpful and I referred to it a lot the first few days. I was lucky to be able to pick my stateroom when I booked. I wanted to be near the casino elevator because I usually stay in the casino until they close. I had an inside cabin on Deck nine. It had plenty of storage space. I have no complaints about the service I received. I found the staff and crew very friendly, always smiling, and very helpful. The ship was clean and seems like someone was always working to keep it clean. The dining room was a nice experience with excellent service. I found it easier to eat in the dining room for breakfast and lunch when it was open rather than fight the crowd in the buffet . The Meet and Mingle for Cruise Critic members was the best ever. MSC always has the best Meet and Mingles. They serve hors d'oeuvres, drinks, a cake and take a group picture which we get a copy of. We also head a nice Slot Pull . I was surprised that the casino gave us three gift bags to give out . I've been to a lot of slot pulls and that has never happened . I was impressed. Two things happened that I was not expecting. There is no ATM on this ship. Also free drinks in the casino once you reach a certain amount of points does not exist like it does on other Cruise Lines. But these two things did not spoil my cruise. I worked around them. I couldn't find any network stations on the TV so I spend a lot of time watching CNN and knew all about the hurricane. We wondered how we were going to make out because we were supposed to dock in Miami on Labor Day. The captain eventually announced that we would be returning to Mexico and have two extra days at sea. Everyone was given 24 hours free internet so they could try to change their travel arrangements. The service was the same. Nothing changed. It was a very smooth ride considering what could have been. Because I had been to these ports before and taken excursions in the past I did stay on the ship at each port. When we docked in Miami I decided to take the Big Bus tour which was very convenient. The bus was right outside the terminal, they stored our luggage, and the first stop was Bayside Marketplace. I got off there and stayed until 5 when I was dropped off at Fort Lauderdale Airport. There are other stops I could have taken but I enjoy exploring Bayside. I had lunch at Bubba Gump Shrimp Company, got a massage, a manicure, and did some shopping. I do plan to book the Armonia again and hope to do a back to back. Read Less
Sail Date August 2019
I chose MSC Armonia in the middle of August because I had a discount left over from MSC Seaside last November that expired at the end of August. Since we had already been on the Seaside and the Divina, that only left the Armonia in the ... Read More
I chose MSC Armonia in the middle of August because I had a discount left over from MSC Seaside last November that expired at the end of August. Since we had already been on the Seaside and the Divina, that only left the Armonia in the Caribbean. Being a smaller and older ship with not as many amenities, I was pleasantly surprise as to the condition of the ship and the quality of the food and nightly entertainment in the theater. The crew was very friendly and helpful. Our cabin steward was the most helpful to us. Navigating the ship was easy and there weren't as many passengers to collide with. The most problem we had on the ship was the buffet. Very busy lines and we often had a problem finding a table. Getting off and on the ship in ports of call was an easy process. We didn't book shore excursions on the ship as they seemed too expensive as there were 4 of us traveling together. We found trips at the pier after we got off the ship, which were less expensive. MSC Armonia is a ship I would consider again. We had perfect weather which made for a pleasant cruise experience. Read Less
Sail Date August 2019
We took 7-nights from 8-17 to 8-24 Eastern Caribbean Cruise. After getting in line for our original Aurea Experience spa balcony room with priority embarkation, we were pulled out of line and taken to The Yacht Club lounge for embarkation ... Read More
We took 7-nights from 8-17 to 8-24 Eastern Caribbean Cruise. After getting in line for our original Aurea Experience spa balcony room with priority embarkation, we were pulled out of line and taken to The Yacht Club lounge for embarkation because we had submitted a bid for an upgrade and found out we got it right then. WOW. We never expected it, but it was so wonderful. The private Yacht Club suite comes with a butler who was at our beck and call 24-hrs a day. Our mini suite was stocked with liquors of our choice and we could have it restocked daily for entire cruise. Also, instead of using breakfast door menu, we got up whenever and ordered what we wanted and it arrived in less than 10 minutes. Also, we ate dinner in The Yacht Club restaurant each evening, the Top Sail lounge for snacks, or the Yacht Club Grill & Bar on private Deck 19 pool area. Everyone treated us like valued members and cruisers even though it was our first cruise on MSC. Just like first class compared to coach on an airplane, it would be hard to ever go back to anything less than The Yacht Club experience on MSC. Read Less
Sail Date August 2019
Cuba price reductions were very tempting as was “status match”. “Bella Class” reminded me of near-steerage at times, but cabin was close to elevator and main decks were very close. Staff was friendly, but every announcement was ... Read More
Cuba price reductions were very tempting as was “status match”. “Bella Class” reminded me of near-steerage at times, but cabin was close to elevator and main decks were very close. Staff was friendly, but every announcement was made in six additional languages, each longer than the last. Food at buffet was pretty much same as dining room except for appetizers and desserts, in neither case was the delay in eating really worth getting a miniature Baked Alaska or miniature Boston Cream Pie. Cocktails with the Captain (who was absent and ill) consisted of carbonated white wine or non -alcoholic fruit punch, with zero food products. Prizes for trivia etc. were basically less than nominal. “Maveric” was very pleasant. We were told to embark after 4 p.m., but embarked at 2, long after pretty much everyone else. Warning: cabin air conditioning appears erratic at best, off most of the time. Refrigerator in room had seeming the same concept. Whirlpools numbered two, for five persons each. When you wait for an hour for your turn, that does not help much. The Chef was very personable, but staff in the dining room was variable. If a good deal arose (apparently above “Bella” though I do not drink enough for a drink passage to make any sense) I might consider it again, but it is lowest of the four lines we have used at this point, alas. Read Less
Sail Date August 2019
Disappointed with MSC and state of cabin. Asked steward to bleach shower floor as covered in mould but he said it was a problem with the grout. Looked and smelled like mould and needed a good scrub. They also definitely need more staff ... Read More
Disappointed with MSC and state of cabin. Asked steward to bleach shower floor as covered in mould but he said it was a problem with the grout. Looked and smelled like mould and needed a good scrub. They also definitely need more staff to serve in bars and to clear tables. Tables are always left with plates and food and you have to call the staff over to clean your table. Was told in one bar that I needed to buy drinks to get food. Aren't they supposed to feed us whilst onboard? Drink prices are way too high. My gold card got me no benefits when disembarking and had to wait for all the lower cabins to disembark first. Was told if I booked Aurea class I would have been given priority. So the number of cruises you have done does not matter. Would prefer other cruise lines next time. Read Less
Sail Date August 2019
We are just back from 1 14 day back to back cruise on the MSC Seaside and wanted to share our thoughts. I am a very critical person when travelling. Firstly I am not going to compare the Seaside with any other cruises we have sailed on ... Read More
We are just back from 1 14 day back to back cruise on the MSC Seaside and wanted to share our thoughts. I am a very critical person when travelling. Firstly I am not going to compare the Seaside with any other cruises we have sailed on which include Carnival, Norwegian and Royal Caribbean as I believe all have their good points and not so good and it is unfair to compare. The Seaside is a lovely, clean and very impressive ship. There are not many times you feel like you are onboard with 5000 passengers let alone another 1500 crew. We experienced only a very positive interaction with crew members with many taking time out to say hello and a general friendly approach especially to our 2 grandchildren who got lots of attention and high 5's. Embarkation and debarkation was very smooth and quick . Cabins - we had a balcony cabin and whilst cosy for 2 adults and 2 children it was comfortable and clean. Space can be a little tight but we adapted with bringing over the door organisers. I cannot comment on the room steward who whilst wasn't very visible always kept the room clean. Kids Club - our 2 grandchildren loved it and although we wanted to spend some good quality time with our 2 grandchildren on board it was nice to get those couple of hours to ourselves once in a while. Shows - a little confusing at times and some acts repeat over other shows later in the week but they are very professional and enjoyable. The Starwalker Michael Jackson tribute and show end on the Friday is a must see. You get a bit of everything at the shows, singing, dancing and Cirque de Soleil type performers. The beer prov children rated comedy show was very funny and a good watch. Food - we ate in the buffets for breakfast and lunch and the main dining room for dinner. This was probably our biggest disappointment. The buffet is a little repeatative and sometimes a little lacking in choice but the pizza is great and the late night cookies at the snack station were wonderfully soft and delicious. we ate in Ipanema main dining room and the waiting staff were friendly including the maitre d's even dancing with our granddaughter and always asking if we were ok and had a good day. service was a little slow on occasions and the very odd dish was not great but we felt the food could have been better overall. Guests - it is a very multi cultural guest list is the most polite way of putting it but again with 5000 guests from 120 nations you are going to get some who do not share your manners, standards and etiquette. Don't be put off by the completely negative comments you read about the MSC Seaside, I am very critical and would describe our experience as positive overall and YES I would sail with MSC again. Read Less
Sail Date August 2019
Theis ship is horrible, the service is so bad there is no excuse for it. It takes ages for a waiter to come to you for drinks in the main buffet even tho you have a bell for colling them, one time the waiter came to the table canceled ... Read More
Theis ship is horrible, the service is so bad there is no excuse for it. It takes ages for a waiter to come to you for drinks in the main buffet even tho you have a bell for colling them, one time the waiter came to the table canceled the call and just walked away without takeing our order, when we asked him why he did that he came with such a dumb excuse, and thats is all the staff have for you is excuses. When you want to go to shore there are harbors with only steps as gang walks so disabled people cant disimbark, on the ports that disabled people can disimbark you will go thru hell when you imbark, first of all they will make sure that you know that they doing the disable people a big favor if they let 1 person to acompany the disable thru security, we had 1 person with an oxigen mask on her and security made her stand in line for 10 mins for security, they made me choose betwin my disabled father and my child ( who didnt speak english) so i had no choice but to wait for my child, so my father had to wait for me and my child and they put him near a trashcan so god forbid he will interfere the other guests, when we whent to complain about it, the costomer service made me feel like I was the one to blame, he didnt wrote my complain right and ofcourse the complaint was nulled with the excuse that you cant expect them to let 3 people cut the securety line (and I remind you 1 person is disabled and one is a child) and leting the other guest wait. The dishes in the buffet was dirty we got glasses with lipstick marks on them, plates with pasta still on it. On other ships at the evenibg of your first imbarkation the person in charge of cleaning your room comes and introduce him/her self to you and tells you that every thing you needs room wise to come to him/her, on this ship we saw him only on the last night of the cruise. The one bright light on the ship is the food, it was tasty and good and you had a large choice of dishes to choose from in the buffet, and every day was diffrent dishes, too bad you couldn't had plates to put those delicious dishes. We took an excurtion in kiel and asked the woman who booked us the excurtion if it takes us to see the city itself including the city center because they had 1 tour only for the harbor and the tour we took, at the end both of the excurtions was only for the harbor and we didnt saw the city at all. Pass these ship there are other ship lines that are much better with the same prices as this one. Read Less
Sail Date July 2019
I choose MSC without going through the reviews and that was a big mistake. The only high standard other than the ship is the amazing staff which I believe that they are the most valuable asset. And if they they don’t take care of ... Read More
I choose MSC without going through the reviews and that was a big mistake. The only high standard other than the ship is the amazing staff which I believe that they are the most valuable asset. And if they they don’t take care of them they will loose them all. The food is not to the standard as in other cruises I’ve been to. The same food offered in the buffet as for n the dinner seating dining. Other cruises offer water, lemonade or ice tea without any charge during the dining seating. All other drinks are charged. But with MSC you have to buy your drinks. The food in general is not very tasty. From the 11 nights. Only few nights the dinner was tasty. The pasta and risotto was under cooked. The seafood, scallops risotto with one small piece which might be a starter but not main dish. They offered butter chicken which was tasty also. The ice cream and desserts was tasty. Which you can only get for free in the dining seating. In other places you should buy them. No soft ice cream machine. One small snack bar which offers complementary cakes and sandwiches. The buffet area is the only place you can get snacks from till 2am. In the buffet during lunch and dinner only water, tea and coffee is available without charge. The pizza is very nice. All the food offered is labelled. They offered roast turkey which was tasty. But most of the food offered needs to be improved in standard and quality. Salads and dressing was nice too. The daily show was boring. One or two nights were ok. The last show was a disaster and it was what was best as they say from what was presented during the previous nights. The animation team were very good and exciting. Again all the staff were so good. They worked so hard. Some did look tired but didn’t stop smiling to the guests. The excursion were over priced. I’d like to thank all the staff if it wasn’t for them it would have been a hell of a long journey. Definitely won’t cruise with MSC again. Read Less
Sail Date July 2019
We have been with msc before but this cruise from Venice was full of very noisy children and Italians. It was extremely noisy and we were on second sitting and could not hear yourself think. The food was reasonable and the service ok . The ... Read More
We have been with msc before but this cruise from Venice was full of very noisy children and Italians. It was extremely noisy and we were on second sitting and could not hear yourself think. The food was reasonable and the service ok . The balcony cabin was very good as was the service from the steward. The boat was also noisy with strong vibrations , we were on deck 10 middle ship and it was difficult to get a good night sleep. They charge for every extra you could think of and for shuttles to the ports.The ports were good and Albania was a highlight The evening shows were first class the best we have seen and included magic , acrobats and comedy . We really enjoyed them. The reason for the average mark was mainly because of the noise and number of children on the cruise, this spoilt it for us as we are 70 years old and it was just too much. Read Less
Sail Date June 2019
We chose this cruise due to the stopover in Havana, which, although not the fault of MSC, was extremely disappointing. We are from the UK and only received notification of this a few days before we were due to leave. The pathetic $400 ... Read More
We chose this cruise due to the stopover in Havana, which, although not the fault of MSC, was extremely disappointing. We are from the UK and only received notification of this a few days before we were due to leave. The pathetic $400 OBC no way compensated for the dreadful ports which we replaced Havana. This cruise was priced higher than the regular Islands and Costa Maya and Roatan are both resorts we have visited many times before. Having booked and paid for flights for hotels pre and post cruise we could not cancel without suffering huge penalties. However, we decided to make the best of it. Unfortunately, it was very difficult to do so due to the general attitude and culture on the ship. I was horrified by the cruise drill which was the most badly organised and shortest I have ever attended (on 40 plus cruises)! As a vegetarian I often have problems aboard US ships but this took some beating! All the food arrived lukewarm and best and we experienced long wait times. I don't think this was the fault of the staff , simply that there were just too few of them. On the second night I realised every vegetarian dish was Indian food. I do love Asian food but not everyday! I was told that was the menu that they changed for the US based cruises. One of the Restaurant Managers, whose name I won't mention on here but probably should, was bustling around doing absolutely nothing. He said he would take personal care of my food and proudly presented me with a place of overcooked vegetables with a spoonful of brown rice. I asked if I could have ravioli the following day, it's an Italian ship after all, this arrived overcooked dry and with no sauce. I couldn't eat it. This restaurant manager starting getting stroppy with me and I had to tell him to change his attitude as it wasn't appropriate. The good thing about this cruise that it was only for a week! I strongly urge readers of this to look at other options before booking this cruise line We will NEVER sail with MSC again. Read Less
Sail Date June 2019
This cruise was chosen for its itinerary. The ship is a fancy barge where you pay extra for anything you may need. We were expected to pay for a glass of tap water in the formal restaurant. They do not provided any facial tissues in the ... Read More
This cruise was chosen for its itinerary. The ship is a fancy barge where you pay extra for anything you may need. We were expected to pay for a glass of tap water in the formal restaurant. They do not provided any facial tissues in the balcony stateroom. They allow open smoking in several areas inside the ship which permeayes the showroom and other bars! There are over 21 points for improvement with this cruise company. The entertainment us cheap, appears unrehearsed and karaoke like most nights. Embarkmemt required showing proof you were a real person I've 3 times and queuING each time. If you are a first timer cruiser this cruise may be good for you as you would not know how low a standard MSC is. Of course you may like to pay to have open dining but other crise companies have all the above plus more included in their offer Read Less
Sail Date June 2019
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have ... Read More
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have collectively informed my opinion of our MSC experience. MSC is NOT for the American market share rather, this European line is clearly after the sustainability of the European market share. American products by and large, do not charge a consistently high price for the cruise and then, charge clients for water while on board. Yes... MSC does this. Not even Costa does this. We paid over 3k for our cruise (similar and consistent to what we have paid for with other products like RCCL, Costa, Princess etc.) but while on board the MSC product we were charged for water.... we were amazed, perplexed and terribly disappointed. Its also important to note -what MSC USA sold us was not what we experienced onboard. When we pointed out the discrepancies on board we were told to take it up with MSC USA when we got home. We did, they did nothing to satisfy or settle our issue. We purchased the Fantastica experience, were told drink packages were included - then they somehow were not included. When we argued they were - we were told we had to buy a drink package which we did for our two children (non alcoholic package) and 1 adult alcoholic package. Only to get on board and be told we shouldn't have done that in fact it was included in our package and when we asked to have the initial prepaid packages we purchased refunded they said - sorry it wasn't included... The only thing which we felt was consistent was the inconsistency between what was sold and what we expected to what we actually experienced onboard. Other things we felt were important to note. The excursions - expensive but of little to no substance; again, representing to us an imbalance between what we paid for and what we actually experienced. We purchased several excursions through MSC - and quickly spent MORE TIME transiting to the excursions than we actually did enjoying the place we were visiting. This happend to us in both Arles France and Portofino. In Arles, we spent 3 hours on a bus to experience the town for only an hour. While in Portofino, same things - we paid a fortune to go to Portofino and spent three hours transiting there only to spend an hour IN Portofino... Very little value for money. Similarly, MSC twice docked at a port which they charged a fee to go from the Port facility to the town.... We were left shaking our heads and again, having the experience of other lines, this was an anomaly we felt was important to note for others who are considering this line. The ship itself was clean, comparatively clean to other lines and with cabins which were much larger than the typical stateroom found on other lines. That was about the only two bonuses on this line. Our experience of the ship was in one word -- exhausting. Terribly overcrowded and with clearly overwhelmed staff who continually treated us with discourtesy and disregard. The staff appeared as exhausted of the overcrowded conditions as we were. This was consistent from the bar staff to the dinning staff -- totally overwhelmed and continually discourteous and seemed exhausted..... The common centers on the ship were jammed daily elbow to elbow with people and loud music - wasn't a quiet spot on the ship to be found... ever. The smoking is an experience not commonly found with American products, on European lines - smoking is everywhere and something we found terribly intrusive and distasteful. Imagine placing the ONLY soft serve ice cream station for kids on the ship in the smoking section of the ship... kids actually have to endure cigarette smoke while waiting for their ice cream (which was eventually closed down due to being broken). This careless disregard for children - alone, made us not want to return to this product... ever. We have sailed many ships (19 cruises to date) and several of those other European products. First time we were ever on a ship and product we couldn't wait to leave... first time. The cost of this product comparatively is similar to other lines - RCCL, Princess Holland America - but what you get for your money is wholly inconsistent and as a result, we could not in good conscience recommend this product, especially for families. While MSC is trying desperately to break into the American marketshare, we believe this is going to be extremely difficult as people with experiences such as ours, share our impressions with others. This was an honest and unbiased account of our experience. We hope it is taken seriously so the product may be improved for others going forward. For us, we will not use or recommend this product in the future. Read Less
Sail Date June 2019
I have only been on one other cruise, that was Carnival, so that is the only comparison I have. First, the good thing... The entertainment was great. The people in the show do a wonderful job. Most of the staff are nice enough. The ... Read More
I have only been on one other cruise, that was Carnival, so that is the only comparison I have. First, the good thing... The entertainment was great. The people in the show do a wonderful job. Most of the staff are nice enough. The ship is clean and beautiful. There are many nice pools and hot tubs, so they were not crowded (yet they close them all down early which is irritating). The bed was comfortable and the room quiet. The food in the buffet was just okay (deserts were good), better than Carnival, but the food in the dining room was much worse than carnival. And now I move on to the bad things... Eating in the dining room on Carnival was a great experience we looked forward to every night, but on MSC it felt like a punishment. Usually the food was not good and the waiters also made us feel uncomfortable and unwanted. They do not have "anytime dining" like other ships, you have to pick 6 PM, 8 PM or 10 PM. They kick you out after an hour or so to get ready for the next crowd. They are always rushing around in a hurry yet take forever to bring the food. We waited an hour for our first course one time, then had 15 minutes to eat the rest and get out. It is loud and there is constant banging from the dumbwaiter bringing down food. We asked to be switched to a different time and got a better waiter and location after the switch. I cannot believe they charge you for water in the dining room! Water was free on Carnival. Which is my next complaint, they are constantly after more money. They pester you all the time to buy the drink and food packages. The drink package would have cost $700 for the two of us ($40 a day). If you're drinking $700 in alcohol in one week you have a problem. We spent $80 on drinks, that's it. The food package would have cost around $260 for 3 meals for the two of us. That's seems high for mediocre food. The worst experience by far were the excursions! DO NOT book a tour. Have them bus you and walk around on your own. The tour company they use in Italy is a nightmare! We were not given all the things promised in Pisa and Rome. In Rome they lost an elderly man and left him there. Don't know if he ever made it back to the ship. I did not listen to the tour guides speak, they are hard to understand. Our English speaking guide hardly said anything anyway. The guides have deals with shops to take you there so you will buy things, like the "Pearl Factory" they said we needed a ticket to get into. It was a jewelry store! Nothing more, and it is free to go in. They wasted my time with this stuff. I felt very ripped off over the excursions. The internet was poor, and we had a router right outside our room. The zip-line cost $12 a person and is boring. It should be free! The constant up-selling is just a nightmare. We have decided not to go on MSC again because of these issues. Read Less
Sail Date May 2019
People often ask what was my worst cruise and I answer I've never had a bad one. I can still say that after my mediocre experience cruising the Mediterranean from Rome (Civitavecchia) last week on MSC Divina. Had it not been for the ... Read More
People often ask what was my worst cruise and I answer I've never had a bad one. I can still say that after my mediocre experience cruising the Mediterranean from Rome (Civitavecchia) last week on MSC Divina. Had it not been for the complimentary balcony upgrade I would have given them a "Poor" rating. Overall it is a nice ship and most of the staff friendly with good entertainment. Nice workout facility and plenty to do on board. Unfortunately the food was barely a step above your local buffet restaurants, that included the sit down dinners. Perhaps that is why they were constantly walking through promoting the specialty restaurants while you were in the main restaurant or buffet. Quite often the hand sanitizer machines were empty, though the ship was mostly clean. The boarding process seemed a little informal without giving you much direction on what to do next. We were sent to our room where the door was opened and only one key card on the bed. We had to go to the reception desk to request the other card. We had to visit guest services a few times because promotions offered to us weren't made clear without having to ask for them repeatedly. Also the bedding configuration wasn't as requested. They corrected that before bedtime. The destinations were great, though sometimes difficult for people with mobility issues. You could always catch free or low cost shuttles outside the ship if you're willing and able to walk. Otherwise you may want to consider purchasing the shuttles provided by the ship. I've actually sailed this exact ship before from Miami years ago. Perhaps that is the difference. Maybe it's the European culture where iced tea is not served. I'm okay with that. But finding out the only free beverages are small cups of water from the ice machine, coffee, or hot tea didn't go over well compared to other cruises. They do have free juice from machines at breakfast. Our first dinner in the Black Crab restaurant was a bad experience when we asked for water and tea and the waitress explained there was a cost for it since they only served bottled water and hot tea (though canned ice tea was also available for purchase). Turns out I had some kind of promotion that made the bottled water and hot tea free at lunch or dinner in the restaurant. So that was fine. But it got worse. The first course I discovered hair in the food. They were very apologetic, asked for my room number, and gave us free sodas and wine with lunch or dinner the rest of the trip. I realize the hair thing is likely an isolated incident. And the free water is minor in the whole scheme of things. Vacations cost money. I suspect if MSC spent more time trying to please the customer rather than saving themselves money, it would have been a more pleasant journey. I am used to cruise ships nickel and dining you, but this time they seem to go to far. Read Less
Sail Date May 2019
We had been on MSC Seaview late last year, and while on board we took the opportunity to book this cruise and take the option of trying "Club Class". So we arrive at the port in Barcelona where we are immediately relieved of ... Read More
We had been on MSC Seaview late last year, and while on board we took the opportunity to book this cruise and take the option of trying "Club Class". So we arrive at the port in Barcelona where we are immediately relieved of our cases and escorted to the "Yacht Club" lounge area where our cruise ticket and passport were taken to process our booking. Meanwhile we are offered champagne and canapes which were very nice. Then we are escorted directly through check-in and security check, after which we were escorted directly to the ship and taken to deck 16 which is the entry deck of "Club Class". Then on into the Sky Lounge where we met Raj one of the concierges, he explained all the choices we had in relation to eating and excursions, he also helped us log on to the ships Wi-Fi system. He asked did we want any news papers,so we got the "Irish Independent" delivered to our room every morning. Madie our butler came and took us to our room, where our luggage had been delivered, we were given her phone number for use 24 hours a day. Restaurants we were taken to the "Yacht Club" restaurant where we had lunch served by happy cheerful staff. Unlike most ships restaurants this had many tables for two, and plenty room to move around. We booked dinner for 21:00 that evening. On arriving for dinner we were seated at a table near the window, then offered a drink,which we availed of. Presented with the menu containing quite an extensive choices, the waiter told us about the specials and gave us some suggestions. Given the level of service and extensive menu we decided we would dine in this restaurant for the cruise for breakfast, lunch and dinner. Wondering through this vast ship we say the wonderful crystal staircases throughout the ship. The shopping arcade area has the most wonderful lighting system constantly changing views. Plenty shopping opportunities and as always on cruises the constant special offers sales. Numerous bars and coffee shops, large casino for those that fancied a flutter. We were so impressed with the whole "Yacht Club" experience that we went to meet Claudia the "Book Your Next Cruise" Rep and selected another cruise next September, she printed out the details. As i did not take my wallet, she said she would be in the Sky Bar that evening and I would pay the deposit. So as promised Claudia arrived and we went over to see her, she then said she had looked at our booking and had got an even better offer which reduced the cost so we happily paid our deposit and retired to have another G & T Unfortunately all good things have to come to an end, we had our breakfast and then back to the room and a last tidy up. we were then directed by Raj to the bar and we would be called for disembarkation. Madie arrives and takes us down to deck 4 and the gangway and on to baggage reclaim where she gets our cases and takes out to the taxi rank and calls us a taxi and loads in the cases and we say our goodbyes. Read Less
Sail Date May 2019
Embarked in Warnemunde, embarkation was fine. Went to the rooms, was room 10241,aft balcony. Large balcony however the engines shook so much, I couldn’t sleep half of the 10 nights. Then, the food. Half of it was inedible, the other ... Read More
Embarked in Warnemunde, embarkation was fine. Went to the rooms, was room 10241,aft balcony. Large balcony however the engines shook so much, I couldn’t sleep half of the 10 nights. Then, the food. Half of it was inedible, the other half was disgusting. I ate salad and salad the whole cruise. There was lack of diversity in food. No prepared sandwich, no omelet station, the burgers were stale, all the food was so gross, I was popping tums and zantac the whole time. The staff, came out with a roast beef that they couldn’t even cut into with a chef knife. Everyone on the ship was complaining on how hard it was, and then i found the same meat cut up in the dining room. NO one speaks English, no one helps, the shows are laughable and the rooms are tiny. We booked a excursion for handicap and they showed up 1 hour late. One of the ports they didn't put a ramp for wheelchair and it was impossible for handicaps. I would never go on this cruise line again. I cruised on here 8 years ago on a Caribbean itinerary and it was great. I don’t know what happened but it took a turn to the worse. Heed the warnings in this review, this cruise is for EURO traveler, unless you are VERY adventurous traveler and don’t care about customer focus. I have been on over 50 cruises this one ranks number #50 on worse. No sympathy or compassion towards their customer Read Less
Sail Date May 2019
Free upgrade to balcony is why booked ,The embarkation took 2 hours of Queuing ,which seemed to be the way the rest of the cruise went,que for shore excursions to get on and off boat, the excursions were late and ... Read More
Free upgrade to balcony is why booked ,The embarkation took 2 hours of Queuing ,which seemed to be the way the rest of the cruise went,que for shore excursions to get on and off boat, the excursions were late and disorganized.Entertainment was in 5 different languages as were the trips,75 percent of ship were German and it was catered more for them all bars singing in German .The food is not catered for the British and what was like carvery meat tough and inedible roast potatoes oily and undercover Yorkshire puddings were rock hard . Hot water in urns not hot so Luke warm tea.Food dried up and not hot just warm .Food in restaurant menu very limited and not to British taste mostly meat not enough veg .Not enough lifts and we were constantly squashed .Cabin had no sofa so no where to sit only on bed which was rock hard and uncomfortable ,holes in curtain and sheets carpet had catches in .No extras had to pay for everything . Read Less
Sail Date April 2019
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