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203 MSC Cruises Rome (Civitavecchia) Cruise Reviews

We cruised with MSC for the first time but we are experienced cruisers (have more than 35 cruises with diffirent companies such as Princess, Oceania, Holland America, Celebrity, Costa, Viking, Amawaterways, Uniworld....).....The ... Read More
We cruised with MSC for the first time but we are experienced cruisers (have more than 35 cruises with diffirent companies such as Princess, Oceania, Holland America, Celebrity, Costa, Viking, Amawaterways, Uniworld....).....The embarkation and disembarkation processes were very efficient and easy.... we were in in 15 minutes and out in 5 minutes.... The ship is very beautiful..the space in the cabin is great (we had a balcony for that time but usually we reserve inside cabin) the cabin was kept very clean, it was very quiet (we were near the middle of the ship near an elevator or steps)....We mostly walked around the town in every ports. some ports were easy to go from the ship to town (Palermo, Cagliari, Genoa) but the others we had to use a shuttle (Marseilles, Palma de Mallorca) or a tour (city tour for Valencia with time to walk in the old city and the new part (Opera, Aquarium, etc....) with that tour we had time to do both parts of the city in the same day....The shows at night were very excellent (every night we had a show with dancers, singers and some with acrobatic people) and the theatre was full every night...my only complaint was that a lot of peoples came late for the show and disturb every one listening to the shows...those people don't have any respect for the others..... The FOOD: my complaint about that aspect of the cruise is: if you want to eat early (around 18h30) and go to the early show (at 20h00)...you have to eat at the buffet.... otherwise if you go to the show at 20h00 you have to eat in the main dining rooms at 21h30 or eat at the dining rooms at 19h30 and go to the show at 21h45.....for us it was a problem for us because we go to sleep around 22h00 so we had to eat at the buffet every night and the food is not so great there....usually we like very much the service of the dining rooms and for that cruise it was impossible for us to go in the main dining rooms..... Read Less
Sail Date October 2019
We chose this cruise because of the itinerary and because we wanted a European experience on our ship. We flew into Paris and spent 4 nights there, then flew to Rome and took the train to Civitavecchia where we spent the night before the ... Read More
We chose this cruise because of the itinerary and because we wanted a European experience on our ship. We flew into Paris and spent 4 nights there, then flew to Rome and took the train to Civitavecchia where we spent the night before the cruise. I definitely was a bit nervous of choosing MSC because some of the reviews are well ... less than glowing. I don't know what those folks experienced or expected because we had fantastic service and an absolutely wonderful time. I have only cruised with Royal Caribbean before and MSC was every bit as enjoyable in my book. We had a balcony stateroom and our steward was wonderful and responsive to our every need and desire. It was clean and bright and we love the balcony. Personally, we enjoyed the dining very much particularly in the main restaurant. Our waiter and his assistant were fantastic and eager to please. If something was not to my taste, they quickly brought me something else. I am sure that part of the enjoyment was our dinner companions who were personable and interesting conversationalists. We had the second seating and I loved the relaxed pace of the meal each night. The manager checked with us regularly to make sure we were enjoying our meal and emphasized that anything could be cooked differently or changed out if we were not completely satisfied. I was less than thrilled with the cafeteria/buffet but that was more due to the noise and hectic environment than to the food. I tried the burger one day and it was disappointing but, then again, I didn't go to Europe to eat burgers so I simply got something else. I preferred lunch in the main dining room with the option to choose from the buffet or to order from the menu and have table service. The service in all the bars was excellent and the staff was friendly. We preferred the Rendez-Vous because our waiter, Momin, was absolutely outstanding and made a real effort to know names and remember preferences. It became our before dinner meeting spot. The entertainment was also outstanding though I admit that I almost gave up on it after the first show - A Space Odyssey - which was mostly disappointing. I am a retired theater teacher so I admit to being somewhat picky when it comes to theatrical presentations. The costumes for all the shows were absolutely stunning and the rest of the performances were outstanding. I particularly enjoyed the Flamenco show and the mini Opera. We did not really plan on any excursions as we were pretty much intending to make our own way. We ended up purchasing one in Malta which was very disappointing. I had chosen it because I specifically wanted to visit the handicraft Village of Ta Qali and our guide didn't even know what it was. The description had specifically state that was included. In fairness though, our dinner companions went on multiple excursions and really enjoyed all of them. I will definitely sail with MSC again in the future. Read Less
Sail Date October 2019
We booked this cruse very last minute, and snapped up a reasonable deal on a YC1 cabin in the famous MSC Yacht Club, first things first, the Yacht Club is a wonderful experience and really does set a bar for service, unfortunately there ... Read More
We booked this cruse very last minute, and snapped up a reasonable deal on a YC1 cabin in the famous MSC Yacht Club, first things first, the Yacht Club is a wonderful experience and really does set a bar for service, unfortunately there are still so many small niggles that stop it being the luxury experience they sell. The constant sell sell sell from all staff, photos, speciality dining, spa etc it’s just constant and really grates after a while. Embarkation: we boarded in Rome, luggage was taken immediately on our arrival and we was led into the waiting room in Rome, as we arrived at 1.30 we was sat down while the butler checked us in, within 10 mins he was walking us into Yacht Club Top Sail Lounge, this is a very relaxed lounge for YC guests. Cabin: we had a YC1 which is for all intense purposes a Mini Suite cabin with a bathtub, the room was a nice size for two people and serviced daily by the cabin attendant. Lots and lots of storage. Dining and Lounge: the Top Sail Lounge was a quiet and comfortable area you can visit anytime of the day, we ate breakfast there everyday and it was more than enough, pastries and fruit etc, you are sat for dining in Le Muse, this was where it all went wrong, a basic requirement should be to dine when you want, we was told on the first day between 7.30-8.30pm the restaurant was very busy, we tried to come earlier or later to fit this but felt very out of the experience we expected from YC. Entertainment: you don’t come on a MSC cruise for entertainment , bad Tina Turner act, terrible acrobatics show and awful witches show, NCL or Princess excel here and MSC struggle with the language issues. Disembarkation: have never felt so unwanted on a ship on the final day, we was asked three times what time was was getting off, in the end we just left ourselves, a really sour end to a average to good cruise. Read Less
Sail Date September 2019
After reading some of the reviews, we were so pleasantly surprised to find all the staff were really very good! If you take the time to exchange pleasantries, they certainly remember you and are happy to engage with you. We were amazed ... Read More
After reading some of the reviews, we were so pleasantly surprised to find all the staff were really very good! If you take the time to exchange pleasantries, they certainly remember you and are happy to engage with you. We were amazed at the different nationalities of all the staff and the fact they could easily interact with guests in several languages! Impressive, compared to our uni-lingual English capability!!! We endeavored to learn how to say 'thank you' in their native tongue, out of respect and a chance to get to know the staff better. It was very rewarding! Anwar was particularly helpful organizing many things for us and any time he saw us on the ship (which was quite often), he would always ask how things were going and if he could help with anything. That's pretty amazing! Excursions were very good, especially the bike tours - see Maria! The prices are cheaper on the ship than I could find looking separately but they sell out fast. Even if they are sold out before you board, you can still see if there is room. We were lucky enough to be able to book the Cinque Terre tour for a very reasonable price. We didn't really eat in the buffets, the Golden Sands provided very good breakfasts and really decent meals that were varied. We mostly ate in the specialty restaurants where the food was very good. We highly recommend the Steak House - hopefully you will have Roman and Tapewa (sp?) as your wait staff, they are fantastic. The Asian was very good as well! We upgraded our current (Aurea) drinks package to the Premium one for $9EU/day - well worth it as you could have all the cappuccinos you wanted, as well as fresh juices, upgraded wine and drinks selection. The bartenders all remembered us, if not exactly what we drank, as we often tried new drinks. I can't remember all of their names but they were almost all great! We didn't make it to the shows at night. It is a big ship, there is no two ways about it, and it is quite modern in styling, however, we didn't find the line ups to go ashore or for excursions were onerous. Some were to be expected. The ship didn't seem crowded, there was always room at the bars and restaurants (make reservations at the specialty restaurants). We had a balcony cabin and really enjoyed being on the balcony when entering and leaving ports. It was much warmer than we were expecting and the pools were definitely in use and a bit crowded. Read Less
Sail Date September 2019
We choose this cruise as we live in Rome and leaving from Civitaveccia is easy. Smooth embarking and cabin ready at 12.30. Aurea Suite which was with good space and nice view. I liked the beds and pillows. I did not like the linnen as it ... Read More
We choose this cruise as we live in Rome and leaving from Civitaveccia is easy. Smooth embarking and cabin ready at 12.30. Aurea Suite which was with good space and nice view. I liked the beds and pillows. I did not like the linnen as it was not a pure cotton. They do not win the first price for cleaning. Many finger marks on doors and walls. On the first day I had to ask for the bathrobes, slippers and diffuser which come with the Aurea Suite package. Cabin steward very kind. Food is like in any 3 star resort. In other words below standard. Self service restaurant is terrible, service in bars is slow and not always friendly. In general staff is not interested. A simple question is too much. Not efficient at all. Staff not well trained to serve huge numbers of people. 7 days and 6 ports. Disembarking and embarking guests in all 6 ports. Confusion, luggage, safety drills and certain areas blocked every day. Day 6 "man over board" at 6 am. Alarm in all cabins, confusion and hundreds of people with life vests moving around the ship. Confusion because at the safety drill they only explain the genetal alert which is different from "man over board" alert. Information only given after 30 minutes. Fortunate they saved the "jumper". I guess this would also have been the case if they would not have woken up 3500 people. All in one, a huge factory! Not hell but far from heaven. Read Less
Sail Date September 2019
We chose this cruise as we saw a documentary on MSC. It is a great new ship with great rooms and great staff. There are no sea days so there is never really any overcrowded areas. We booked the Aurea Experience and upgraded to the ... Read More
We chose this cruise as we saw a documentary on MSC. It is a great new ship with great rooms and great staff. There are no sea days so there is never really any overcrowded areas. We booked the Aurea Experience and upgraded to the Premium Plus drinks package, (Well worth it). We suffered a bit of jet lag so didn't get the full benefit of the upgrade but still went pretty close. With Aurea you get a free massage which is good but beware this is purely a sales tactic to up sell product and more services, the masseuse literally stopped 3/4 of the way through a massage to try and sell me a $50.00 tub of sea salt and oil...... Uumm were in the Med, don't need to buy salt, I'll just go to the beach when in port. The restaurants, buffets and bars are all fantastic with huge selections that change daily. In the buffet they have a buzzer on the tables for drink service which is fantastic. Please bare in mind that these cruises are different to all of the others, the guests that grace these boats are mostly from Europe and Russia and therefore DO NOT Queue or wait for anything and think it is their god given right to push and shove their way through any situation (Especially when disembarking and not waiting for people to exit lifts). You just get used to it, we didn't let it bother us as we were friendly to the staff we got preferential treatment all of the time, a great benefit of not being rude...... Our Balcony Cabin 15035 was in a perfect spot on the ship for us and we loved being on the balcony for entering and leaving port and when there was a storm. The beds are super comfy as well. All in all if you are thinking of booking one of these DO IT they are well worth it. Just don't expect the staff to grovel and fall all over you like they do on American cruise lines, its a different culture and if you want something you need to ask for it (Politely of course). Sugar gets you a long way on this ship. There are a lot of hot tubs on the ship too so you don't have to worry about them being full of kids all of the time and warm urine tubs... they seem to keep them really clean. Just beware in the pool areas that there is literally no body shame and you will see the biggest of bodies in the smallest of swimwear outfits (Again mainly the Russians). AS all cruise lines, their transfers and excursions are grossly over priced so do some pre cruise research and you'll be right. Barcelona - Just Walk Cannes - the 12 Euro Mini Train Genoa - Sightseeing bus and walk _ Best PORT of all of them. La Spezia - Train to Pisa Ajaccio (Corsica) Walk - BORING town. Palm De Mallorca - Just cab it into town and walk around. Cabs arounds afternoon peak hour are hard to get though. Rome - Civitvecchia - we boarded there so its just over an hour on the train into ROme - go First class for 15 euro well worth it ..... Read Less
Sail Date September 2019
Timing and port selection of cities which we had not visited,Last minute booking to fit a time slot which opened up.The food was not up to previous standards and the one hour time slot did not allow time for coffee. Thje buffet food was ... Read More
Timing and port selection of cities which we had not visited,Last minute booking to fit a time slot which opened up.The food was not up to previous standards and the one hour time slot did not allow time for coffee. Thje buffet food was same quality as dining room. Unlike previous cruises there was constant nickle and dining going on. The drink packages and internet charges were high .Expect an additional 150 for a week of internet. A spin class which was included on a previous cruise was an extra.There was tacky sales going on constantly for handbags and watches going on constantly. To my taste the ship was too large with line up to get shuttles back from ports.The library was a tiny room with perhaps 20 books not as advertised. The staff was very pleasant except for an arrogant cruise services representative. I picked the ports not the cruise line , next time the latter will be considered as well Read Less
Sail Date July 2019
First off, when we arrived I checked the sheets/bed as I always do and found tons of hair in the sheets. The bed was made so I’m confused as to how there was hair in the sheets? Did they remake the bed but not change the sheets?? I ... Read More
First off, when we arrived I checked the sheets/bed as I always do and found tons of hair in the sheets. The bed was made so I’m confused as to how there was hair in the sheets? Did they remake the bed but not change the sheets?? I called guest services to have the sheets changed. Room was not very clean. I dropped my chapstick on the floor on the side of the bed and when I picked it up, I also picked up hairs and other debris along with my chapstick. You could tell they don’t move things around then they clean and only clean the visible areas. Customer service was terrible. On the first day, our waiter didn’t even tell us his name or do the usual introduction. We didn’t encounter any friendly workers on this cruise. In our past experiences, the workers have been very friendly and outgoing and always willing to talk. At the very least, I expected them to be friendly. They say they accommodate for gluten free. I filled out the paperwork over a month before & even called them to confirm this. When I arrive they tell me that the buffet isn’t safe and I should only eat on the MDR. This being a European cruise with a daily stop, we had an excursion every day so when we came back, the dining room was closed for lunch. This left me with only the buffet which I was told wasn’t safe for me to eat. I had to starve until dinner time because of the high risk of cross contamination. I attempted to eat at the omelette station for breakfast one day before a tour and got terribly sick. The breakfast times didn’t always work out with tours either. On our LAST day I was told that there were gluten free lunchboxes that I could request to take on excisions. Why wasn’t I told about this on the first day!? All I was told repeatedly sad that the buffet wasn’t safe and to eat in the MDR, even though I repeatedly told them that I had tours and came back after the MDR was closed. They didn’t make an effort to make special meals for me or try to accommodate for me when I would come back from a long tour which was during a heat wave mind you, so I was starving! I purposely chose MSC because I read all about their gf options. I feel completely blindsided and lied to. There’s nothing worse than feeling like you cannot eat safely on a vacation! Furthermore, the excursions are not organized at all, you would think that they would be considering they do the same thing every week. None of them left on time and we had transportation issues with two of our buses. The ac broke down on two buses, both in 95 heat!! And I felt so terrible after the second time because we were driving and then waiting in the hot bus for I don’t even know how long. I was sick the entire night and then had to go to the emergency room in Rome the next day because I had severe heat exhaustion and required an IV and antibiotics for my high fever and heart rate. It’s clear that there isn’t required maintenance on these vehicles which is very unsafe, especially during the current heat wave in Europe! The tour guide was exceptionally rude and told us to shut our mouths and wait for another bus. Multiple people felt very sick and I’m sure I am not the only one who got severe heat exhaustion. Overall, it was a terrible experience. I deeply regret choosing MSC and would never cruise with them again. Read Less
Sail Date July 2019
We chose this cruise for itinerary, and that it was a new ship, and the price is quite low - but it was awful. Overall, I have to say that it take finesse to manage these big ships in a way that make the passengers think they're ... Read More
We chose this cruise for itinerary, and that it was a new ship, and the price is quite low - but it was awful. Overall, I have to say that it take finesse to manage these big ships in a way that make the passengers think they're having a good time through the day and night, even though they are occasionally waiting in lines etc. The big American lines manage these things well as a rule, but MSC was a total mess. No queue systems, so there was a big crowd shoving forward at any opportunity. I'm honestly amazed people weren't physically trampled at times. Everything was a total mess, nothing was explained, and half the staff would look at you like you were an idiot for not knowing how things work on their ships. I've been on 4 other cruises and this was all different, but they assume that the passengers know the way it is, and are really rude if you don't. Part of the yacht club perks is the ability to queue jump, but in practice this doesn't work. If you can walk past a distressed family with screaming children and crying mothers (overheated and left standing in 40 degree heat with no help, shade, or anyone who gives a damn), just because you paid a bit more for your cabin, you have a stronger stomach than me. I couldn't do it, even when it did work, it was just too awful to do. Food was average, and this was in the best part of the ship, so I imagine it was pretty bad in the normal restaurants and buffets. The pools were really crowded and grubby by the end of the day. Everything is charged as an extra - which gets really old even things like in room movies, and given the lack of decent or varied entertainment on board, providing movies should be the LEAST they can do. They even charge to use the gym, which is so dumb. And the excursions were AWFUL! A giant mess or disorganisation and wasted time. Luckily we'd been to many ports before so did our own thing. But the two excursions we did had so much standing around and wasted time. The staff were great in the yacht club, and awful everywhere else. The reviews were awful and spot on - but sadly we were already committed. Back to Princess for us, and fingers crossed this hasn't put us off cruising for life! NEVER AGAIN! Read Less
Sail Date July 2019
The ship is huge but the pools are few and small and get overcrowded. There is limited shade options when parents need to keep an eye on their bathing children. Buffet is ok, choose the 16th floor for all meals if eating this way. Do not ... Read More
The ship is huge but the pools are few and small and get overcrowded. There is limited shade options when parents need to keep an eye on their bathing children. Buffet is ok, choose the 16th floor for all meals if eating this way. Do not go for early dining option in restaurant - not enough time to make it from excursion/ pool/ lunch. Portion sizes at dinner in restaurants are minute. Excursions: ok but expensive. Avoid shuttle bus to Barcelona center: costs more than taxi to site you wish to visit and takes you on a two minutes ride from the ship. No information about possibility of shade on boat excursions. I took a boat trip on my own without family to Portofino. We returned at midday, the heat was unbearable and no shade. A gentleman fainted and got a sunstroke. An ambulance was waiting upon our arrival. On ship: watch out for soot on floors and balconies. It’s everywhere! By all means take flip flops with you. If you buy all inclusive beverage and food package, remember to read the small print: drinks outside the buffet and allocated restaurant as well as ice creams come at an extra cost. No possibility of shopping on board for groceries/ pharmacy articles/ basics. Use buffet or stock up in big ports. Public spaces: sports bar was nice, so was Seaview lounge. Everywhere else very flashy but so noisy you can’t hear a word of what your companions are saying. Staying on deck would be nice were it not for the soot. Read Less
Sail Date July 2019
This was our 4th cruise in Yacht Club. Although it still is a good experience we felt that it was not that good as before. The embarkation in Civitavecchia went smoothly as always. We were in the terminal already before 10 and had to ... Read More
This was our 4th cruise in Yacht Club. Although it still is a good experience we felt that it was not that good as before. The embarkation in Civitavecchia went smoothly as always. We were in the terminal already before 10 and had to wait until 10.30 that they opened the “lounge”. This is quite understandable. We were among the first to embark the ship but our luggage came first after 4 pm. The security drill is quite a torture in MSC as not all the people now it is mandatory or they time management is rather poor and they arrive almost 30 minutes late and everybody else need to wait for them. The cabin was good and the butler made all the changes we needed. That was actually all we needed her during the cruise. We are quite capable of walking alone to the restaurant or to the theatre or do not need to make us look important by walking around with the butler. By the week we noticed that it not the butler who takes care for your room but another person who is supposed to be invisible. The poor lady was almost scared to death when we managed to surprise her. She was still very lovely and polite always when we saw her afterwards. The butler herself was one day bringing something to the minibar and just entered the cabin without knocking with her key. That was a bit disturbing. The dinner in Le Muse was a bit chaotic. It was quite hard to get the table we wanted and although complaint the Maitre d´seemed to ignore us all the cruise. So no points for him. The food in Le Muse is very mediocre and the selection was not to our tastes every night. The waiters do their best but some of them seemed to be rather stressed and running and dropping things constantly. They serve each day couple of open wines, but quite often it was still too difficult for the waiter to now which wine you have been drinking. In the lunch time the selection by the YC pool is limited but beats the MSC public buffet which should be avoided by all means. The lunch is also served in Le Muse but we did not make but the first day. The own pool area is the real advantage of YC. In the older ships, like Divina, the layout is much better than for example in Seaview. The public pool seemed to be extremely crowded all the time. In Palma there is a dinner under the stars. That means just tables by the pool and a small buffet serving the same dishes they have served there for lunch. We hade the last table which meant that waiters did not find us to refill the wine glass. When we complaint it, the whole bottle was leaven in the table and we never saw them again. The captains cocktail party was this time a joke while the captain never made it. The officers and staff stood there for 15 minutes and disappeared like they were denied to speak if the captain is not present. No explanations given. For excursion the staff escorted you to the bus. In Palermo this worked and we were the first to enter the bus but in Marseilles it failed and we were the last to enter. The entertainment shows are very Italian. They really had no idea at all but the singers were exceptionally good and the dancers did their best with the strange costumes. We are still getting a bit bored with the standard acrobatic numbers which seem to be mandatory on every cruise. Yacht club has its own seating in the upper balcony with a staff member guarding it. We only used it once while the seats are not that good and there are always available seats in the theatre. The Yacht Club is still one of the best possibilities to enjoy some luxury for reasonable prices and we have already booked our next YC cruise. Without YC experience we would not recommend a MSC cruise. Our main wish for MSC is though that they would improve the kitchen in YC dinner restaurant. Read Less
Sail Date July 2019
We chose Seaview on 7/3-11 for ship and ports. We are experienced travelers and were very disappointed. First Cannes was a nightmare to embarbark/disembark from because of the ferries (did not know this until too late). Once on, being ... Read More
We chose Seaview on 7/3-11 for ship and ports. We are experienced travelers and were very disappointed. First Cannes was a nightmare to embarbark/disembark from because of the ferries (did not know this until too late). Once on, being English speaking, we found ourselves among a very few (I am going to guess less than 5%) of passengers we could converse with. Ok, moved past that. We were impressed with the size of our Balcony cabin, but found the closet impossible to get two passenger's clothing out of easily. We searched around for for hours for someone to fill up the shower gel container so we could take a shower (turns out we never met or saw our cabin person, ever). We also were not pleased how cramped two separate beds would make the room (we did not have that problem on other ships. So off we went for our tour and to go to the Buffet for the first night and a few after. We found that the Buffet was seldom open on time, had several of the stations closed or not yet open when they were supposed to, and the food quality was poor at all meals. I know Americans are few and far between on the European cruise, but they could have least attempted to make creamy eggs, cooked and ungreasy bacon and other food items we usually liked in America. The pizza was good down to tolerable but I did not go to Europe to have to eat pizza for most of my meals. Dinner was tolerable and choices dull. So off we went to our assigned seating in Silver Cloud. We came in at 6, and for the next 1-1/2 hours, the place was at least 3/4 empty; I guess Europeans don't eat early. The food was very good here but we n ever went back because of the long wait and terrible atmosphere at the early seating. We did however, purchase and love the Asian Fushion/Sushi package delightful, but again at the 6 pm seating, were were the ONLY people in the Teppanyaki portion of the package. In none of the food venues was using hand sanitizer encouraged, and in fact we found dozens of people walking by without using the sanitizer; it will only be a matter of time before this becomes a problem. The recreation areas were not enjoyable to us. My partner went up to the zip line (after paying) 3 different times and was told it was not available at that time (they were making a promotional movie). We did see 2 shows and loved them. The main outside pool area is really a joke. A 6 ft. small pool, surrounded by at least 20 ft. of 1-1/2" of water (have no idea what this was for). So if an older person wanted to get into the pool, they had only one option - trying to make their way around the people clinging to the sides of the pool and the ladders. Completely wasted space. The drinks were very good but we had to go down and ask that someone come up and unlock the honor bar. Once done on the 2nd day, we reached for some wine bottles (prevalent in other ships), and found nothing but beer and mostly juice drinks, along with three bottles of hard liquor). On the last full day when we walked for miles and wanted to relax in our room before dinner, we couldn't even get in the honor bar to get our purchased wine out because they had closed already. The most annoying part of the cruise was that MSC allows people to embarbark/disembark at many ports, so late in the evening you have all kinds of people close to your cabin, clomping about, packing suitcases, slamming drawers and making lots of noise prior to putting their suitcases outside for the night. I will never go on that type of cruise again. To summarize, MSC builds a gorgeous ship with all the electronic bells and whistles, but it's as though they built the ship and didn't know what to do with it afterwards. Their customer service by most members was smile less and they made us feel like they didn't care whether we were on the ship or not. In the future, we will not be. Read Less
Sail Date July 2019
The ship was great. Food was excellent. Don’t book fun zone because you get credit and once used up you need to purchase more. Drink packages are a joke. One buys everyone does and if you want a drink that is .50c over your drink package ... Read More
The ship was great. Food was excellent. Don’t book fun zone because you get credit and once used up you need to purchase more. Drink packages are a joke. One buys everyone does and if you want a drink that is .50c over your drink package they charge you full amonubt and don’t tell you. Crew people very nice. Pools are all 6 ft deep so you hang to the edge to stay in pool. Lots of hidden costs. The buffets almost always had same food. The elavators are a joke. You will be waiting every time you need to use it. Getting off and on the ship was ok. For some strange reason getting ice with your drink at dinner is impossible. The had some great features like the bridge of sighs. The waters slide closes at 5:30 and that I can’t understand why. The zip line was broken for most of the cruise. Would I go on MS C again, NO. Read Less
Sail Date July 2019
We choose this cruise based on 1. Itinerary, 2. date, 3. expense. Meet all our requirements. Compare with other cruise line such as Royal Caribbean, Princess or Carnival, the food choices with MSC is limited, but with the money you ... Read More
We choose this cruise based on 1. Itinerary, 2. date, 3. expense. Meet all our requirements. Compare with other cruise line such as Royal Caribbean, Princess or Carnival, the food choices with MSC is limited, but with the money you saved, you can eat whatever you are missing on the shore and even better. The cabin is spacious and clean, there is always dancing class going on, the gym is one of the largest I have seen on the cruise ship. One thing to note about Marseille port, it's a LONG walk to the free shuttle bus, and it's not very enjoyable walk, so take the taxi or cruise ship shuttle out. The embarkment process is the best I have ever been to, everything moves swiftly, we were boarded at no time. The disembarkation process has little glitch, two people from our party were stopped at the exit, apparently computer has flagged them for balance not cleared, even we paid the night before. I find this strange, even if there is a balance, they should charge us the balance using the card on record, not stopping us. This actually caused us to missed the train. Read Less
Sail Date June 2019
Cabin was very nice, adequate cabinet and cupboard space. Mattress was very hard with 2 different thicknesses. We didn’t have an issue with the room or the room steward. My appointment was with the organization of details. We ... Read More
Cabin was very nice, adequate cabinet and cupboard space. Mattress was very hard with 2 different thicknesses. We didn’t have an issue with the room or the room steward. My appointment was with the organization of details. We boarded an headed directly to the buffet as we had been traveling for the past 24 hrs and were very hungry and thirsty.. Our cruise cards were incorrectly coded as we had paid for the ‘easy drink’ package well in advance.. We were served with beverage charges as our drinks were being served. We were advised by the beverage manager we would have to go to customer service and have our cards properly coded.. The lineup took approximately 30 minutes to have this issue corrected.. Next issue, we go to enter our cabin.. cruise cards would not open our room, back to customer service and another 20 min wait.. All fixed again.. We wanted to disembark for a few hours In Civitavecchia.. to our disbelief, we were denied.. Card was still improperly coded, and for the third time back to customer service. This all happened within the first 2 hours of boarding.. Not a good start.. That evening our dinner seating was 7 pm.. we arrived slightly after 7 to once again have an issue with the maitre d, he was very rude and abrupt saying we would have to come back for the 9:45 seating.. My wife is very persistent and eventually we were seated.. We were not happy with the customer service and it would be very difficult for us to recommend MSC to anyone. Read Less
Sail Date June 2019
We were visiting from Illinois and chose this cruise because it fit our schedule and the price seemed reasonable. We did spend additional money on entertainment and drinks, but in the end it was still a good value, especially with kids. ... Read More
We were visiting from Illinois and chose this cruise because it fit our schedule and the price seemed reasonable. We did spend additional money on entertainment and drinks, but in the end it was still a good value, especially with kids. Weather was great! Pluses: Nice looking ship with a variety of live entertainment, shops, bars, and activities. Great itinerary with interesting ports. Wide stairways made it easy to skip the elevator wait. Getting on and off the boat was generally smooth. The kids loved the mini-bowling. The cabin had adequate room even with the sofabed opened up. Beds were comfy. Minuses: Quite a few maintenance issues. Among the things which did not function for most or all of our cruise were one of the bowling alleys, the racecar simulator, some of the indoor hot tubs, several treadmills, and the air hockey games. The cabin bathroom was rusting in parts and smelled faintly of sewage. The pools tended to be overcrowded. There is a lack of public toilets, mainly due to poor design (one toilet stall covers a ridiculously large amount of area, even with a full sink inside!). Mixed: - The food. Breakfast was fine but repetitive. The buffet was OK but seafood and fresh fruit tended to disappoint. Snacks and desserts were often the best items. Main dining meals were slow to arrive and not consistently high quality, although they were sometimes good. We got the Fantastica package which offers free bottled water in the main dining room. When in Europe we are used to paying for water, Americans who complain about that forget that even a 15% tip is now considered stingy stateside. - The ship design. It takes some getting used to, although there are maps everywhere. Lots of zigs and zags. Among the more confusing areas are the buffet, the virtual world, and Deck 5 (where you have to wander among cabins to find the reception). Service: We found all the staff friendly and polite, and room service was very prompt. However, the customer service procedures were often baffling. I sometimes was bounced around between places to get charges dropped, and it would usually take about 5 minutes of a staff person pecking away at their keyboard to get even simple account changes made. Communication with guests could certainly be improved. I suspect one reason the lines are reception are long is that the onboard systems are poorly integrated. Ports: We did not do any excursions, and avoided the paid shuttles. Going independent did make things a bit harder, especially when the port was in an industrial wasteland, but when the official bus costs more than a taxi it doesn't make much sense to use the bus. We encountered a number of MSC-organized tours, and given the large group sizes and lack of English we don't feel we missed much. It's definitely worth buying an internet package if you're going independent, you will need to do a lot of searching and mapping. Passengers: Mostly Italians, but a fair number of French and Germans too. It's Europe so people smoke on the balcony. Lack of a common language made it harder to strike up casual conversations, and we didn't really get to know anyone the entire time. I can imagine this could be a drawback for the kids club, though to be honest our kids tend to shy away from kids clubs anyway. Read Less
Sail Date June 2019
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have ... Read More
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have collectively informed my opinion of our MSC experience. MSC is NOT for the American market share rather, this European line is clearly after the sustainability of the European market share. American products by and large, do not charge a consistently high price for the cruise and then, charge clients for water while on board. Yes... MSC does this. Not even Costa does this. We paid over 3k for our cruise (similar and consistent to what we have paid for with other products like RCCL, Costa, Princess etc.) but while on board the MSC product we were charged for water.... we were amazed, perplexed and terribly disappointed. Its also important to note -what MSC USA sold us was not what we experienced onboard. When we pointed out the discrepancies on board we were told to take it up with MSC USA when we got home. We did, they did nothing to satisfy or settle our issue. We purchased the Fantastica experience, were told drink packages were included - then they somehow were not included. When we argued they were - we were told we had to buy a drink package which we did for our two children (non alcoholic package) and 1 adult alcoholic package. Only to get on board and be told we shouldn't have done that in fact it was included in our package and when we asked to have the initial prepaid packages we purchased refunded they said - sorry it wasn't included... The only thing which we felt was consistent was the inconsistency between what was sold and what we expected to what we actually experienced onboard. Other things we felt were important to note. The excursions - expensive but of little to no substance; again, representing to us an imbalance between what we paid for and what we actually experienced. We purchased several excursions through MSC - and quickly spent MORE TIME transiting to the excursions than we actually did enjoying the place we were visiting. This happend to us in both Arles France and Portofino. In Arles, we spent 3 hours on a bus to experience the town for only an hour. While in Portofino, same things - we paid a fortune to go to Portofino and spent three hours transiting there only to spend an hour IN Portofino... Very little value for money. Similarly, MSC twice docked at a port which they charged a fee to go from the Port facility to the town.... We were left shaking our heads and again, having the experience of other lines, this was an anomaly we felt was important to note for others who are considering this line. The ship itself was clean, comparatively clean to other lines and with cabins which were much larger than the typical stateroom found on other lines. That was about the only two bonuses on this line. Our experience of the ship was in one word -- exhausting. Terribly overcrowded and with clearly overwhelmed staff who continually treated us with discourtesy and disregard. The staff appeared as exhausted of the overcrowded conditions as we were. This was consistent from the bar staff to the dinning staff -- totally overwhelmed and continually discourteous and seemed exhausted..... The common centers on the ship were jammed daily elbow to elbow with people and loud music - wasn't a quiet spot on the ship to be found... ever. The smoking is an experience not commonly found with American products, on European lines - smoking is everywhere and something we found terribly intrusive and distasteful. Imagine placing the ONLY soft serve ice cream station for kids on the ship in the smoking section of the ship... kids actually have to endure cigarette smoke while waiting for their ice cream (which was eventually closed down due to being broken). This careless disregard for children - alone, made us not want to return to this product... ever. We have sailed many ships (19 cruises to date) and several of those other European products. First time we were ever on a ship and product we couldn't wait to leave... first time. The cost of this product comparatively is similar to other lines - RCCL, Princess Holland America - but what you get for your money is wholly inconsistent and as a result, we could not in good conscience recommend this product, especially for families. While MSC is trying desperately to break into the American marketshare, we believe this is going to be extremely difficult as people with experiences such as ours, share our impressions with others. This was an honest and unbiased account of our experience. We hope it is taken seriously so the product may be improved for others going forward. For us, we will not use or recommend this product in the future. Read Less
Sail Date June 2019
Our experience aboard MSC Seaview was generally very positive and we have excellent memories. However, there were some things we felt fell short. I’ll give you the good and the disappointing bit keep in mind we had a wonderful time. ... Read More
Our experience aboard MSC Seaview was generally very positive and we have excellent memories. However, there were some things we felt fell short. I’ll give you the good and the disappointing bit keep in mind we had a wonderful time. We are experienced American cruisers ha omg been on about 15 Caribbean cruises. We have been to Europe a few times but this was our first cruise. We also brought our 18 year old son and his best friend. We chose the Seaview because it was new, looked interesting and a very good value. Reading reviews here we lowered expectations a little and prepared for some issues. General experience: The ship is gorgeous all around. The vibe is energetic and a bit of a party ship. Maybe it’s the nature of Europeans but it is a late night ship. People are out and about until very late, which we like. Eating late, dancing, packing the 10:30 show...it’s a fun place to be. Service and interactions with staff were friendly and efficient. Typical of any cruise line. Americans must be aware that this is not an American cruise. Because we are not as familiar with MSC you don’t find many fellow Americans. While English is spoken by all of the staff there are heavy accents and it’s not the only language of the ship. We expected this and had no issue with it. Communicating is easy on and off the ship. Itinerary: Extraordinary. Cannes. Such charming street cafes and shops. Walk along the endless 100’-200’ yachts and be amazed. Palma de Mallorca. Toured the former palace of the King of Spain and liked that as well as the enormous adjacent basilica. So many beautiful buildings, such character. Cabin: We had a typical balcony stateroom for us and an inside cabin for the boys. Room was neat and comfortable. However we found the storage lacking. Virtually no shelves and few drawers. Not a big deal. Barcelona. We bikes here and it is a very very busy city. Lots of traffic and pedestrians. It’s a clean city with much to see Loved it. Ajaccio. Liked this stop even though it was quiet as it was a Sunday. Most of the businesses were closed. But we had a nice lunch and walked the city and enjoyed it. Genoa. Heard this wasn’t much to see. How very very wrong. Some of our most memorable moments were waking this gem of a city. We walked a long long way that day but found so many fun places to see, climb and photograph. The character of the buildings was extraordinary. Had a wonderful lunch at a street cafe. La Spezia. Took the boat cruise to 3 adjacent tiny towns built along the mountain side shores. OMG were these extraordinary stops! We just stood there and marveled. Do this one. Dining: As many reviewers have stated the main dining experience is not on the level of other lines. Temperatures were inconsistent, food was of average quality at best and despite their best efforts we were constantly trading plates across the table after being served the wrong plates. We just laughed at that. Our servers were nice and everything was just fine, but don’t expect much here. We found the buffet fine for breakfast. Good eggs, lots of breads and fruits. Plenty of seating. Breakfast is hard to mess up. We don’t go to the buffet beyond that typically. We did purchase the 3 meal special restaurant package for the four of us. We did so because reviews indicated that the dining room was inconsistent. We were glad we did this. It’s a little expensive but the service and food is much better here. Two disappointments however. The package limits you to a certain section of the menu. If you want anything else you have to pay more. We had paid enough. But what we did have was good quality. Maybe not great, but good. The other downer was that there were very few other diners and it made for a quiet ambience. Would we do this again? Yes. Embarkation and debarkation were simple and quick. This trip was different in that fellow cruisers could begin and end their trip anywhere along the cruise so there were not massive crowds at one location. Entertainment. Go to the theater shows. Do it. These were definitely the best shows we have ever scene aboard ship and it’s not close. The talent was strong and deep. The signers were excellent and the dancers and acrobats were marvelous. The crowd was clapping and stamping and one show we gave a standing O. 10 of 10 here. Drink package. Hmmm. A little frustrating. We paid for a package last summer but by the time we boarded things and changed and what we ended up with was pretty low end. The cheapest wine and just Heineken for beer which I don’t like. However...one must make friends. We made a good friend in one of the bartenders and by the second night we were getting better wines, call brands and beers of choice with a wink and a nod. This man was tipped handsomely. But away from that bar we had to feel like cheapskates getting the low end stuff or had to pay for better. Coffee. This gets its own section because it was a frustration. It was there at breakfast but otherwise a little hard to find. Late afternoon they would sometimes be out. And if you wanted coffee with desert, well, they looked at you like you had 2 heads. And late night pizza and coffee? Well you get the pizza. Excursions. We did 2. We did a bike tour in Barcelona with the wonderful Maria and a 3 stop boat tour of Cinca Terre in Le Spezia. Both were winners, I’d suggest both. Both had challenges. If you get seasick you may want to be prepared for Cinca Terre. And the bike tour had my wife a bit nervous as you are in a lot of auto and walking traffic. But the sites were terrific. Worst experience of the cruise. WiFi packages. This is a straight up, out in the open rip off. I had a 500mb plan which should be plenty. The fact is if I used it as I do at home I’d burn that up in 2 days or less aboard ship the way MSC runs things. And when you are done you have to manually turn it off or it still runs even if you have shut the web down. I burned up 2200mb overnight when I didn’t turn it off and no sites were running and had auto updates turned off. I burn no AT&T data overnight at home, what’s burning while I sleep on the ship? I asked for relief and got 500mb. Screw job. My wife had the unlimited for 139.00 and it worked well but that’s a helluva a lot of money. Guest Services. Even in the case of the WiFi complaint the staff there was great. They were well staffed and well trained. I had 3 occasions I had to interact with them and all were handled efficiently. Fellow reviewers. I think people are a bit harsh on these pages. We had a helluva time. If you expect a ship trying to handle 5000 guests to be a 5 Star dining experience then you will be disappointed. We had some things we kindve laughed about, like coffee being like warm or the meat over cooked but we did not experience rage. We are on a Med cruise! Life is good. We would sail Seaview again. Read Less
Sail Date May 2019
People often ask what was my worst cruise and I answer I've never had a bad one. I can still say that after my mediocre experience cruising the Mediterranean from Rome (Civitavecchia) last week on MSC Divina. Had it not been for the ... Read More
People often ask what was my worst cruise and I answer I've never had a bad one. I can still say that after my mediocre experience cruising the Mediterranean from Rome (Civitavecchia) last week on MSC Divina. Had it not been for the complimentary balcony upgrade I would have given them a "Poor" rating. Overall it is a nice ship and most of the staff friendly with good entertainment. Nice workout facility and plenty to do on board. Unfortunately the food was barely a step above your local buffet restaurants, that included the sit down dinners. Perhaps that is why they were constantly walking through promoting the specialty restaurants while you were in the main restaurant or buffet. Quite often the hand sanitizer machines were empty, though the ship was mostly clean. The boarding process seemed a little informal without giving you much direction on what to do next. We were sent to our room where the door was opened and only one key card on the bed. We had to go to the reception desk to request the other card. We had to visit guest services a few times because promotions offered to us weren't made clear without having to ask for them repeatedly. Also the bedding configuration wasn't as requested. They corrected that before bedtime. The destinations were great, though sometimes difficult for people with mobility issues. You could always catch free or low cost shuttles outside the ship if you're willing and able to walk. Otherwise you may want to consider purchasing the shuttles provided by the ship. I've actually sailed this exact ship before from Miami years ago. Perhaps that is the difference. Maybe it's the European culture where iced tea is not served. I'm okay with that. But finding out the only free beverages are small cups of water from the ice machine, coffee, or hot tea didn't go over well compared to other cruises. They do have free juice from machines at breakfast. Our first dinner in the Black Crab restaurant was a bad experience when we asked for water and tea and the waitress explained there was a cost for it since they only served bottled water and hot tea (though canned ice tea was also available for purchase). Turns out I had some kind of promotion that made the bottled water and hot tea free at lunch or dinner in the restaurant. So that was fine. But it got worse. The first course I discovered hair in the food. They were very apologetic, asked for my room number, and gave us free sodas and wine with lunch or dinner the rest of the trip. I realize the hair thing is likely an isolated incident. And the free water is minor in the whole scheme of things. Vacations cost money. I suspect if MSC spent more time trying to please the customer rather than saving themselves money, it would have been a more pleasant journey. I am used to cruise ships nickel and dining you, but this time they seem to go to far. Read Less
Sail Date May 2019
Having read the reviews prior to booking I was a bit apprehensive. No need to be. Embarkation in Civitavecchia was very easy and swift. Just be sure if you're travelling to the City by train to validate your train ticket, we ... Read More
Having read the reviews prior to booking I was a bit apprehensive. No need to be. Embarkation in Civitavecchia was very easy and swift. Just be sure if you're travelling to the City by train to validate your train ticket, we accidentally didn't and were fined by a conductor. I imagine its a common revenue raiser. So we were in a bad mood due the train experience but were very pleased we could board the ship upon our arrival. The cabin was excellent, a lot larger than I expected (outside Bella cabin 5071). During our stay it was cleaned probably twice each day, we had a fantastic cleaner. The ship itself is excellent. We didn't find it too hard to get around and work "things" out. The elevators are often busy and easier if able to sometimes take the stairs. We quickly worked out that waiting in line for your turn musn't be a common European/Italian trait. This was most evident at the Ports queuing for hop on hop off buses. But it's something we got use to and just had to take in our stride (and nothing to do with the ship - they can't teach manners). We found the service on board was excellent. Only very minor things like asking for the price of a bourbon and coke at dinner was met with "I don't know" by the waiter. And she didn't find out -so saved me some money by not buying one. But again no big deal. The food in the Balck crab was great. We only ate there twice purely as we were often too busy to make the dining times and the buffet was more convenient. We didn't try any of the extra pay restaurants. We didn't take the drink packages as they were very expensive in Australian dollar terms. Particlularly as we had 4 in the cabin, my wife and a 4 and 9 year old that would all have had to take the package. Our children don't drink soft drink, my wife doesn't drink much. The sports bar was a favourite spot. You could order burgers, nuggets hot dogs etc. whilst watching world sporting events. The staff were exceptional. Whilst we cruised, there was a 10 beer for 25 Euro beer special. This was the best value/deal we could find for drinks on board by a long way. The theatre shows were excellent. We went every night and the kids also loved them. We played bingo a couple of times which again the kids loved, but I thought this was overpriced given the prize. I read some reviews abot the buffet. The whole family thought the range and quality was excellent. Though busy at times, you could always find a table. We rarely needed lunch on shore after the excellent breakfast. The access times to food on board should mean you'll never be hungry. Before cruising we probably had high expectations of the kids club. We didn't really give it a chance as when we signed the kids up, they basically seemed to be doing craft and drawings (it seemed a bit like baby sitting). My 9 year old and his friend pleaded with us not to stay as they basically wanted to play soccer on deck every spare moment. The kids that were there seemed very happy, just wasn't for our boys. The on deck soccer pitch was excellent. My son went on the waterslide, not sure why but it was too slow. He stopped in it a couple of times. Might have been water flow? Anyway he went on it a couple of times, but thought it average. The pools looked fantastic. We used the spas near the basketball court they were a bit quieter than the main ones. I tried the pool but it was a little too cold for me. We never did any of the cruise organised tours, made our own way on shore. Never used the boat shuttle as there was generally cheaper options at the port. It was greatly appreciated when on departure they waived the gratuity fee when requested. we preferred to tip direct and the gratuity fee is significant money in Australian dollar terms due the exchange rate. My wife gets very sea sick normally. This was a major concern and risk when we booked. Thankfully she was completely fine as were our kids with no ill effects whatsoever. Our friend unfortunately did and does suffer motion sickness so she spent some time in her cabin unwell. The boat and the ocean was very stable and smooth sailing. When organising our next holiday cruise, MSC would be my first choice based on value and quality. When booking this cruise part of the reason we chose MSC was the price so I was concerned the cheaper price would be reflected in service, quality or "somewhere", I was happy to find this not the case. I'd happily recommend the Divina to anybody looking for an excellent family cruise. Read Less
Sail Date May 2019
I was very nervous about cruising with MSC. I had cruised the Med with Norwegian 4 years ago and loved it but this time we were taking our 3 adult children and one son-in-law and I had been reading mixed reviews. My chiropractor here in ... Read More
I was very nervous about cruising with MSC. I had cruised the Med with Norwegian 4 years ago and loved it but this time we were taking our 3 adult children and one son-in-law and I had been reading mixed reviews. My chiropractor here in Atlanta cruises with MSC and RC a couple of times a year and she was the one who recommended MSC. All 6 of us loved this ship and would travel with MSC again. The ship is absolutely gorgeous! We had 3 cabins. One with a balcony and 2 with just windows. The rooms are very spacious as far as cabins go. The embarkation and disembarkation were a breeze. We spent several days in Rome and got on the ship in Civitavecchia. The staff was wonderful. We had 4 adults ranging in age from 24-29 and they had a blast on the ship and attended many of the parties. We all saw several shows and they were great as well. The buffets were very good. If I had to give any negative it would be the food in the dining room. The entrees were just not cooked the way I am used to eating them. I hesitate to say it was bad because we had similar issues in Rome and France. Their seafood is just cooked/seasoned differently. That having been said, every night the buffet had a "thematic experience" and we went to bed stuffed, so there is plenty of good food on the ship! I would not do the specialty restaurants again. The prepaid packages for the specialty restaurants did not allow you to order anything no the menu and I thought this was a little tacky. Again, I was there for the sightseeing, not the food (and we were able to find really good food every night in the buffets). My daughter and son in law said the gym was superb. The ship is very "hi tech" with touchscreens everywhere to get an elevator or book a show. I don't think you will find a better value than MSC and I am already looking to book my next trip with them! Read Less
Sail Date May 2019
We purchased the fantastica package directly from the MSc website. On that site it states you get 12 free drinks. We didn’t read the fine print wherever that was that says it’s only for earlier sailings. Not sure why it was still on ... Read More
We purchased the fantastica package directly from the MSc website. On that site it states you get 12 free drinks. We didn’t read the fine print wherever that was that says it’s only for earlier sailings. Not sure why it was still on the website then? So we didn’t get any drinks. Also with that package came a free photo. No one tells you that that photo is only available on one night at a certain place. So we also didn’t get our photo. Customer service was terrible. Front dest did nothing. Basically said you have to read the fine print. I asked for a supervisor and they said no! Maybe it’s just a European thing but they don’t give you water or anything to drink at the dining room. You have to buy bottled water every night. Also they give you no information about ports. Our port in France they pushed a 16 euro per person bus ride from the ship to the city. Not telling anyone there is a free bus a block away from the ship that takes you to the same place. We felt like they really nickel and dime you wherever they can. Very disappointed and will never cruise on them again. I have been on carnival, Holland America, and Disney and all of those where much better. If you do cruise on MSc read everything because they will try to get over on you and the front desk will do nothing for you. The only thing from the fantastica package we where able to use was the room service that’s only available in the morning and only included coffee juice cereal and bread. Not much for room service compared to any other cruise I’ve been on. Long lines everywhere. Good luck getting into an elevator without having to push your way past other people. Crew and employees are rude. We had a officer and his family sit down in our dinning section 15 minutes after us. They treated them like royalty. We didn’t see the waiter for 15 minutes while they where getting there drinks apps and meal. It was the weirdest thing id ever seen. Never again on MSc of us. Read Less
Sail Date April 2019
My husband and I sailed on the MSC Seaview cruise in the Western Mediterranean from April 17 to 24, 2019. We have enjoyed dozens of cruises around the world on other cruise lines. This was our first time with MSC Cruises, and by far, it ... Read More
My husband and I sailed on the MSC Seaview cruise in the Western Mediterranean from April 17 to 24, 2019. We have enjoyed dozens of cruises around the world on other cruise lines. This was our first time with MSC Cruises, and by far, it was the absolute worst cruise we have ever been on. First, upon walking into our ocean view cabin (#5171) on the first day of the cruise, we were assaulted by the stench of the foulest sewer smell imaginable. The smell was inescapable - it permeated every corner of the room, it was on every piece of furniture, on the bedding, in the carpet, on the towels, it was everywhere. We reported this problem to customer service right away, but we were told there was nothing they could do, the ship was fully booked. We had to live with this stench for the entire length of our cruise. The cabin had no windows or doors that could be opened to bring in fresh air. It became a serious health hazard for me. I developed migraines, I was severely nauseated, I vomited several times. My husband and I could not breathe at night and we could not sleep. Every day we reported this situation to customer service and each time we were told they could not do anything. On the fifth day on our seven-day cruise, a customer service supervisor used a chemical spray in the bathroom, which did nothing to get rid of the sewer stench. It only added a strong chemical smell on top of the awful sewer stench and it worsened my already poor health. Second, MSC Seaview was woefully understaffed. With over five thousand passengers, the ship only had two customer service counters and a maximum of six staffers handling customer service requests. This created unbelievably long queues at the customer service counters and a lot of frustration among the passengers. Third, we have never been on a ship that charged its passengers for drinking water during dinner or forced its passengers to buy bottled water. I understand charging customers for alcoholic drinks, but to treat drinking water like a luxury amenity on a cruise is beyond ridiculous. We have never encountered such a "nickel and dime" company such as MSC Cruises. Fourth, for a ship that bills itself as "one the most innovative cruise ships touring the world," we found the onboard dining experience exceptionally subpar. At every meal, the food seemed to be jumbled together with no thought to presentation or organization. We've had better dining experience at our local McDonald's. The bottom line is, our experience onboard the MSC Seaview was the absolute worst we've ever had on a cruise. We will never recommend MSC Cruises to anyone and we will never take another MSC cruise ever again! Read Less
Sail Date April 2019
We were cruising with family and had booked 8 cabins at the Yacht Club. Overall, the experience was very dissapointing mainly due to the low level of restaurants and bars, as well as the service at those and the public areas. The ... Read More
We were cruising with family and had booked 8 cabins at the Yacht Club. Overall, the experience was very dissapointing mainly due to the low level of restaurants and bars, as well as the service at those and the public areas. The positive part was the cabins which are very spacious and well decorated. Also,housekeeping did an overall great job. At the Yacht Club lounge and restaurant the quality of food and drinks was not as good even compared to Royal Carribean MDRs. Moreover, service was slow and often unatentive. On top of those, the shows, shops and public areas are very basic, and many things were not included in the Yacht Club package (such as milkshakes) which felt stupid and cheap given the things included and price paid. That said, if you are not picky with food and drink, or plan on taking a very sunny cruise which will allow you to enjoy the private deck - Yacht Club is definitley better than standard class, but in our opinion not worth it, and you are better off with a balcony cabin at Norwegian or Royal Carribean. Overall - Not recommended. Read Less
Sail Date April 2019
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