My husband and I took the European cruise from Civitavechia Italy to Syracuse,Malta, Santorini,Mikonos then back to Civitavechia from 9/8/23 to 9/15/23 and want to tell you about our bad experience. However, there are personnel on the ship that stood out above the bad moments we had and made us feel better and welcomed. Thank you Gede assistant waiter, Wayan waiter, Luis assistant Bartender and ...
This was our first time on MSC cruise we were very disappointed. Route was excellent but, customer service & room location was absolutely awful! 1.Beware to ship does not provide facial tissues in the room & no bath robe!! When we stopped by customer reception desk asked about no facial tissue in the room they looked at me like what are you asking…. After explaining when I needed they ...
It was the only cruise boarding and disembarking from Piraeus at that date.
First the positives.
1. Room service was very good. The room was cleaned twice per day. The whole ship kept very clean.
2. Crew was very professional always eager to assist and always smiling. Except Reception desk officers!
3. The shows in the huge Theater were excellent. It was clear that all the artists put ...
MAIN RESTAURANT :
THE FOOD WAS WELL BELOW AVERAGE,TWICE THE BEEF WE ORDERED WAS HARD AND CHEWY,
They had for main courses every day pasta (with no meats) and rissoto. The indian butter chicken it was a shame for the indian cooking!!
In general, the food was tasteless,no imagination.
it is true that we were spoiled by all other cruise companies (royal ...
We chose this cruise for its destinations. We were a family of three, booked a Balcony with Fantasia benefits.
It was our 29th cruise overall.
From the time we booked our cruise in January and confirmed it in March, this was not a good sign, that things were not going as we pleased..
Check-in in Trieste, Italy was okay!
We checked in at 10.30 a.m. Left our check-in luggage and ...
The cruise ship is old and kinda dirty. The shore excursions were disorganized (the tenderboats were in late, you have to wait for the buses in 40°C no shade for sure). The staff at the pool bar didn't want to work, often just looked away, to avoid eyecontact, it was on their face that they HATE their job and hate the guests. The food selection is poor, especially at dinner (only vegetables? ...
Chose this cruise for the value and destinations. 5th cruise we’ve been on. Beautiful boat but plenty of things let it down.
Things to do: in one word BORING. Lack of activities, terrible music and shows, and not one place you can go without kids. Casino full of kids running around and even the nightclub is run by 15 year olds drinking mock tails by the bar. When I asked the staff where I ...
We chose MSC Davina as we were hoping for a memorable experience, however our expectations were shattered due to several issues. Firstly we were disappointed with how overcrowded the cruise was it was completely oversold. Throughout our time on board we struggled to find anywhere to sit or access to the pools. This made it challenging to relax and unwind or to fully enjoy the amenities advertised ...
I recently embarked on an MSC Cruise "Lirica" with high hopes for an unforgettable family vacation. Unfortunately, my experience left much to be desired, tarnished by issues ranging from subpar food and outdated facilities to a distressing incident with my special needs son. While some crew members proved to be exceptional, others displayed rude behavior that soured the overall ...
I chose this cruise because MSC is a “famous” cruise company.
Too many mistakes in one single cruise experience.
1) overcrowded
2) crew is not properly trained to serve too many people
3) Pre booked drink package are not in the system so they asked a proof that I bought it in advance, and even after it, I didn’t get the preciously deal price
4) Reception team does not have ...