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Sail Date: November 2017
We chose the cruise because of the Excellent service aboard the MSC Sinfonia I enjoyed the on deck experience, the fine dining, the Theater shows, the Pomene Island experience .... just sailing out on the open ocean was just an ... Read More
We chose the cruise because of the Excellent service aboard the MSC Sinfonia I enjoyed the on deck experience, the fine dining, the Theater shows, the Pomene Island experience .... just sailing out on the open ocean was just an exhilirating experience for both my husband and I.... I would like to go on another cruise and bring along my children ! As the children hadthe best time on the cruise with all their entertainment and fun they could imagine Definitely one for the list :) The waiters were all friendly and professional. The entertainers on board were full of enthuasiasm and excitement. The Cruise Director was really just amazing and we enjoyed his engagement with the audience and the people on board. The costumes and choreography at every show was well thought out and planned However the pools on the top deck and the jacuzzi I dont think is enough for over 2500 people to enjoy and because of this only used the pool facility once on deck..... Read Less
Sail Date: November 2017
We went as group and looking forward to get married in the cruiseship. Some of my family and friends was their first time. The boarding was well planned, and photo taking was great. I was an exciting moment of my life. The dinning are ... Read More
We went as group and looking forward to get married in the cruiseship. Some of my family and friends was their first time. The boarding was well planned, and photo taking was great. I was an exciting moment of my life. The dinning are excellent. Weeding plan so excellent. I travelled with my whole family and friends of 53. My wife missed the flight and the ship has to delay waiting for wife to arrive, for us to get married in the ship the next day. The captain and the staff had to delay the departure time waiting for my bride and kids to arrive. The food was great and the service was very good. My family had a great time of their life time, taking photos and paste on facebook, sharing with friends. The weeding ceremony was excellent and well planned. Excellent music and entertainment we had a great time, and we will forever cherished that moment, and looking forward for the next cruise. Read Less
1 Helpful Vote
Sail Date: November 2017
We chose this cruise because of the BOGO value and we were then upgraded. Also wanted to give this line a try. Here is my overall review. I've been on 10 cruises on almost all the lines so I have experiences to compare to: ... Read More
We chose this cruise because of the BOGO value and we were then upgraded. Also wanted to give this line a try. Here is my overall review. I've been on 10 cruises on almost all the lines so I have experiences to compare to: Embarkation & Disembarkation - A breeze (lots of people commenting) the only negative was misinformation for US citizens at disembarkation, cruise director told everyone they only needed to show drivers license to get off. INCORRECT. ROOM: Bigger was not better. Do not stay in 13193. Although our room size was very comfortable it had several negatives. First, to high up, lots of motion, had to take a bonine first time ever on a cruise ship. Next, being under the buffet was horrible, noise, chairs, carts rolling as late as midnight and as early as 4am every day. The furniture in the room was somewhat gross. Coffee table, rusted, pitted and dusty, bottom of fridge was full of dust (have pics) ceiling light fixtures, rusted & pitted, carpet needed to be replaced or shampooed, walls all scuffed and couch was stained and sticky!! Mattress needs some kind of mattress protector or double sheeting. Balcony huge but no lounge chair and hadn't been swept, black hair everywhere. bathroom floor needs to be bleached. Disappointing, after asking the question, we were not entitled to the Wellness package. Didn't make sense to me, we paid an additional fee, they said we were upgraded to the wellness class, but not the package. SHIP COMMON AREAS: This being my 10th cruise, I can honestly say, with the possible exception of a RC ship, this had to be the most elegant, well kept and beautifully designed I'd ever seen. We visited all the lounges and were never disappointed. Staff was always friendly and relatively correct with info, but not always. Plenty of pool space, and like all ships, early up gets the best lounge chairs. Plenty of Jacuzzis. Visited the spa, but didn't do any services, but looked nice. they didn't do as many discounts as other ships, especially at sea days. The biggest negative for me personally, was not enough FUN stuff to do. You had your bingo, a few games like newlyweds, etc. I spoke to several people that agreed, the week became predictable as did the evening shows. The theater shows were wonderful, but by Thursday predictable. It always included the three acrobats, the scarf acrobat and the balancing guy. They could do away with the Michael Jackson show! Wasn't impressed with the cruise director. Only had hand sanitizers at restaurants & a few bars. NO Good, need them at stairwells BUFFETT: I really don't understand what all the "food" complaints are. We loved it. If I had to comment on anything, some steak meals were a little chewy. All meals had more than enough choices. Our two complaints about the buffett which I didn't hesitate to express were this: The buffet opens at 6 am, I'm up, went to gym, got to breakfast at 6:45 asked for an omelet, Sorry we don't make omelets until 7:30, then one person said 7. So people who get up early cant have an omelet? They then started precisely at 7. Still dumb. Then at dinner, which starts at 6:00, we fill up our plates and then at 6:30ish we see other stuff on peoples plates to find out that they put out a whole other section at 6:30. Why not put it all out at once. I asked one evening at 9:15ish, if they ever have any cookies, (I don't eat all those dairy made desserts) The young girl said yes we have chocolate chip tonight. I asked where they were, she said we put them out at 9:30. Now it's 9:20ish, I asked her for just one cookie and I'd wrap it in a napkin, she would not give up the darn cookie until exactly 9:30. So frustrating. Other ships would have been happy to accommodate. To rigid MAIN DINING ROOM: We went once and once was enough. Firstly, a table for two not a good idea. You're the lost and forgotten. We had a waiter who had one helper. at one point he had 20 people and all it took was one difficult table. He kept asking us to wait, every course he brought us some one else's food. He was running around like a chicken without a head. Then he brought dessert, David had to ask for coffee which came about 15 minutes later as we were heading to buffet for coffee. The food that night was fine and plentiful. However, we would check the menu every day and like everything else by mid-week it became somewhat predictable and never anything we wanted to sit through for. We also heard from several people, that the upper level got served first and their portions were better and consistent. Cant comment other than heard that several times. PORTS: Antigua was a very nice port. We went to the beach and had a nice day. (Just took a cab with a few other people. $32 roundtrip total as opposed to the $49 each the ship wanted. OMG WHY St. Thomas. MSC clearly doesn't understand what Hurricane devastated meant. We have friends who fled that island and told us don't get off the ship. Terrible. People were complaining. Nothing there. 2 weeks prior they said MSC was the only ship there and the shops weren't even opened. Little more than 1/2 open when we got there (& 2 other ships) but not much to offer other than beaches. We walked to the damaged Yacht club, no ships, harbor empty, docks empty. Took a pic of the ship and walked back. I just don't understand with all the other islands, why ?? Poor choice. They couldn't even offer any diving excursions, NO boats. Bahamas has definitely stepped up its game. May even take a 3-4 day vacation there. So overall, would I try MSC again? Maybe, when they bring their new ship over and offer a BOGO again, we'll give it a try. If no special offering, I'll go back to Royal Caribbean. Thank you. Read Less
1 Helpful Vote
Sail Date: November 2017
We first cruised the MSC Divina in January, 2018 with a Back to Back Eastern and Western Caribbean itinerary. We were so impressed with the price, the cabin, and the many perks of Black Card status (which we got from being Diamond Plus on ... Read More
We first cruised the MSC Divina in January, 2018 with a Back to Back Eastern and Western Caribbean itinerary. We were so impressed with the price, the cabin, and the many perks of Black Card status (which we got from being Diamond Plus on RCCL) that we booked this cruise for November. Last time we had an aft balcony, but this time we decided to save some money and chose an inside on Deck 12, Cabin 12268. It was surprisingly spacious and tucked away in a quiet corner. We never heard any noise and slept very well, we even took naps during the day. Unlike many inside cabins, this one was square shaped, and therefore had room for a table and an easy chair. Just like last time, we were treated like royalty by the MSC staff due to our Black Card status. We enjoyed all of the parties which included appetizers and a variety of alcoholic drinks. We went to the Captain's Gala Party, the Captain's Welcome Back Party, and the Cruise Critic Party. They were all wonderful! The Cruise Critic Party was especially nice. In addition to the drinks, there were appetizers, cookies, and a big cake which Captain Francesco di Palma cut for us. He came around and spoke to all of us individually along with his senior officers, asking us what we liked about the ship and what they could do better. This personal contact with the captain was very special, and we really appreciated his taking the time to do it. Plus the cake was delicious! After the party, we all gathered for a group photo which we were able to take home with us, a nice touch! Regarding dining, we thought the food in the MDR was fine. Our waiter, Teofilo, and his assistant, Dona, were the hardest-working we have ever seen on any cruise line. They were very professional and caring and made us feel special. The food was fine both in the MDR and in the buffet, although, the food in the buffet always seemed to be cold, especially at breakfast. We preferred breakfast in the MDR which arrived hot and delicious. We went to Antigua, St. Thomas, and Nassau. Since we have been to these ports before, we didn't spend much time ashore, preferring to focus on the ship, itself. We enjoyed morning stretching by the pool and morning trivia. We also enjoyed the ABBA party in the Atrium on 60's and 70's night. The "Village People" were absolutely wonderful, the place was packed with people, and it was a very fun night! The one big negative, and it is a big one for us, is that the casino now allows smoking. When we were on the Divina in January, the casino was non-smoking and we spent a lot of time in there. We were so happy to find a cruise line that did not reek of smoke. For some reason, MSC has changed their policy and now, not only is the casino a smoking venue, but due to the design of the ship (open stairways up to Deck 7), the smoke drifts up to the La Luna Lounge, the Golden Jazz Lounge, and also sideways on Deck 6 into the back of the theatre and the Piazza del Doge, thus making most of these places uninhabitable for me. We appreciated that on Boarding Day, there is a luggage storage area right where you board on Deck 6 to store your carryon bags before you go to lunch. We also validated our credit card right next door, so it was easy to do. Overall, it was a very relaxing cruise with lots of fun times. We would definitely recommend the MSC Divina. As far as the ethnic mix of passengers and crew, we found that, for us, it made it more fun. We enjoyed hearing the announcements in several languages, and we liked the European vibe of the entertainment. Read Less
Sail Date: November 2017
This was me and my daughter's first time on a cruise ship and it was an absolutely fabulous experience on board. The ship was always, always neat, everywhere you go and the cabin was clean every day even the public rooms was also neat ... Read More
This was me and my daughter's first time on a cruise ship and it was an absolutely fabulous experience on board. The ship was always, always neat, everywhere you go and the cabin was clean every day even the public rooms was also neat and tidy. The service and food was excellent and so many to choose from. There were a lot of entertainment and activities to enjoy throughout the day and night. As well as the security checks and safety drill that was done. So there were really no dull moment on the cruise. The Port and shore excursions was done smoothly and fast, it proceeded with efficient flow and in a speedy manner. We had a great time on Maputo, the Portuguese island and Pomene. It was absolutely exiting and spectacular. Every crew member was friendly and always smiled. Everything was Excellent and I will definitely do it again. Read Less
Sail Date: November 2017
The Cruise was fantastic. thank you for the preparing of the beds in the evenings, haven't seen it in any other hotel I have ever visited so far. great service The room attendant for suite 1001, Puto, was always friendly, day or ... Read More
The Cruise was fantastic. thank you for the preparing of the beds in the evenings, haven't seen it in any other hotel I have ever visited so far. great service The room attendant for suite 1001, Puto, was always friendly, day or night, and he would always greet with a smile. the food was wonderful, the bacon could be less crispy though, the pizza bar could do with more variety, the burger bar was fantastic, but the times was a bit short, it could be open just as long as the pizza bar. the excursions could do with more details, as for the Pomene Hotel Ruins excursion, hiking shoes should be advised. the other excursions was great, the guided tours of the city excursions was insightful and educational. Overall, a wonderful experience, will recommend it to everyone, a great, but expensive vacation for South Africans with everything priced in dollars Read Less
Sail Date: November 2017
On the day of embarkation everything went smoothly and professionally, the ship has everything you can think of on board, from entertainment to lifestyle to peace of mind, you have to be on the ship to see for yourself. five star ... Read More
On the day of embarkation everything went smoothly and professionally, the ship has everything you can think of on board, from entertainment to lifestyle to peace of mind, you have to be on the ship to see for yourself. five star restaurants, excellent bar lounges, the cabin is well equipped for holiday, I enjoyed the mini bar. There's a lot of activities for the whole family, from kidz zone (Doremi playground), to the thearte with a lot of exciting shows, live music, karaoke, and a lot more. The excursion were so exciting, at Maputo we chose the walk in downtown it was so lovely to meet the mozambiqans trying to sell you genuine fake cellphone, and some were selling really good stuff and handcrafts, at the market it was so interesting to see such a huge number of people selling different stuff, from vegetables to raw fish to cooked food to handcrafts. This was our first cruise but not the last there's more cruises to come soon Read Less
Sail Date: November 2017
My partner and I were rather disappointed with our 3 nights cruise on the MSC Sinfonia. We found the service rather poor, and were even treated quite rudely by staff at times. I ordered a glass of wine and was given a rather old looking ... Read More
My partner and I were rather disappointed with our 3 nights cruise on the MSC Sinfonia. We found the service rather poor, and were even treated quite rudely by staff at times. I ordered a glass of wine and was given a rather old looking plastic glass with 3 different colour lipsticks on! No chance of getting the attention of the stressed out bartender again. A cup of ice cream was sold to me, but no spoon was available to eat it with. Attendant just ignored my request. Alas, I suppose a folded up straw had to do the job. Dinner was better, and although we got used to the fact that we had to be seated with other diners, I was only offered 1 glass (half full) of wine at each dinner seating, but never again was I able to get a waiter to bring me another glass. Although there were some pleasant aspects, like the shows in the Theatre and lovely coffee bars, I found the all round quality of service and food to be a bit below standard. Read Less
Sail Date: November 2017
The lines at passport control were a bit long, but knowing what waited on the other side made it totally worth it! The ship was divine. The décor is amazing and its clean, I could find absolutely no fault. Our cabin was so ... Read More
The lines at passport control were a bit long, but knowing what waited on the other side made it totally worth it! The ship was divine. The décor is amazing and its clean, I could find absolutely no fault. Our cabin was so nice to be in, it was comfortable and stylish and the view from the balcony was breathtaking. The food was brilliant. Every night something new to try and delicious every single time. The food that was available throughout the ship, outside of dinner, was perfectly cooked and delicious no matter what time you went. We felt like we would run out of time to do all available activities. There was so much to do! And the entertainment was an amazing experience. With live shows every night, to quizzes, to yoga, to live dj's. at no point could we say that we were bored. The service on the Sinfonia was the best service I have received to date. We had our wedding on the ship and every single crew member that was involved was absolutely brilliant. They took the time to get to know us and we were all too happy to learn about them! The crew members are from all over the world, so we got to learn new things from them as well! The events planner on the Sinfonia, Joanna Malinowska, was the friendliest and most helpful person and she truly made our day special. I wouldn't have wanted anyone else to plan my wedding! She was so welcoming and her bubbly personality made it such a treat to be around her. Our photographer, Frank Toledo, was so friendly and he took the most amazing photos of us! Having to choose only a few was one of the hardest things I have ever had to do. He is an amazing guy and if I could I would recommend him for any occasion! Our officiator, Allessandro Fraglica, made our wedding just that much more special. He truly made us feel welcome and accepted. One of the ladies at the Shore Excursion desk, Anzell Diamond, truly made us feel special. Every time we saw her she would go out of her way to greet us and hear how we were. She was so much fun to be around! Besides the crew members I mentioned though, the rest of the crew was brilliant. Everyone from the captain right down to the gentleman who tidied our room made us feel like we were the only passengers onboard. The island was so much to be on! The whole atmosphere was so nice, we felt like we could spend the whole weekend there. Really an amazing experience. I would definitely go again and I would recommend it to anyone. It truly was one of the best weekends of my life and if the opportunity came up again to go on the cruise, I would grab it in a heartbeat! Read Less
Sail Date: November 2017
We explored the city the night before. Embarkation and disembarkation went smooth - we were very impressed with the security aspect. Cabins are small'ish - so take a small bag. Dining was excellent with very good food - if you go ... Read More
We explored the city the night before. Embarkation and disembarkation went smooth - we were very impressed with the security aspect. Cabins are small'ish - so take a small bag. Dining was excellent with very good food - if you go hungry, it's your own fault! Entertainment was very good, they could have more shows during the evening as you spent most of the day at the pool and outside (younger people though). Service of very high standard, hygiene are of utmost priority! Ports and shore excursions to and from the Portugese Island was fantastic, a lot of effort was put in to make it as pleasant as possible. We did not travel with children - you need a break sometime! We will definitely go again, might consider the 5-day cruise next time. Will just pack a spare liver and bigger clothes for afterward - too much food! Fantastic experience! Read Less
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