MSC Romantic Cruises Reviews

This was my 19th cruise and this was by far the worst cruise I’ve been on. Starting when we got on and our stateroom was disgusting. The walls had marks all over them, the towels looked used. Asked guest services to have someone come, no one did for 4 hours. Then I asked again, and again. And it finally got done. The bars- every bar was understaffed and the staff they had was honestly ...

Three-day cruise on MSC Divina (Thursday, 01/13/2023 – Monday, 01/16/2023). My wife and I were celebrating our wedding anniversary. Right before boarding the ship we had a great customer service experience with a woman named Sofia (an MSC staff member who worked behind the embarkation counter in Terminal E). Sofia was very nice, courteous, and very helpful. On the second day, my wife and ...

We choose to try a MSC cruise largely because of the price. We arrived in Miami about 10:30 and were at the terminal before 11am, expecting to be checked in as we had priority embarkation. The ship was still disembarking, so the doors didn't open until almost noon. We proceded to check in where an in training person had difficulty. It didn't matter as we couldn't board anyway. We found a ...

This was our first cruise with MSC and we were super disappointed, especially after the big hype. To start off, we were clearly instructed to not arrive before our embarkation time, which was 12pm. We got the just before 12, thinking it would be a smooth embarkation. We stood in 3 different queues. For 3 hours. They don’t have any way of stopping those that arrive too early (there were people ...

We did a 119 night World Cruise, don't know why the menu here in CC says its only 50 nights. MSC delivers a lot of bang for your buck, though not everything was perfect. But the itinerary and the dining were awesome, although strangely the famous Kaito-sushi restaurant was closed during the whole trip. The staff was excellent, I wish shore hotels would have staff as nice and attentive. The ...

The internet was terrible and expensive. We had to get several visas, but few were actually needed. For example, we had to have a visa to South Korea to board the ship, but later we found that no one needed a visa to SK. MSC will not give me a refund for the unnecessary visa. We paid for a larger room that did not exist on that ship, with no refund in sight. Food was decent, but not great. Rooms ...

This was our fourth cruise with MSC and third on Divina. To say it was a disappointment would be a serious understatement. The disappointment started with embarkation. It appeared that the suggested "check-in times" assigned was nothing more than a suggestion. Huge crowds, made more restless by a four piece combo of some type whose only talent seemed to be trying to make more noise than the ...

We went on our dream cruise on the Sinfonia out of Cape Town to Walvis Bay, we left Cape Town 2 hours late the sea was quite rough and we arrived in Walvis Bay 2 hours late and this took 2 hours of our tour of Walvis Bay and Swakopmund I was peeved of as it cost quite a lot for the tour and we had to be back on board by 14.30 to sail at 16.00. We got on our way and arrived back in Cape Town some 4 ...

Choose cruise to discover a variety of Central American ports, and for the affordability. Understaffed with exhausted and overworked employees who are willing to openly speak about the bad working conditions; apparently experienced staff were shipped to new MSC ships being launched. Short staff and full ship means you wait, wait, wait. Main buffet offers very basic repetitive options. Decided to ...

After traveling many other cruise lines I can honestly recommend you to save your time, money and experience. The worst customer service I have ever encountered. People in customer service department were rude and useless (ironic, as they should be the first ones to represent the brand) so I asked for assistant manager. He first made an appointment with us and was late. After he heard us about ...