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Sail Date: January 2018
I have always been interested in taking a vacation on a cruise. The MSC cruise seemed ideal, and I was right. The embarkation/ disembarkation process is tremendously quick and smooth. I loved our balcony cabin, just being able to look ... Read More
I have always been interested in taking a vacation on a cruise. The MSC cruise seemed ideal, and I was right. The embarkation/ disembarkation process is tremendously quick and smooth. I loved our balcony cabin, just being able to look at the precious sunrise and sunsets from my room and the smell of the ocean. Myself and my partner were quite fortunate to see the dolphins swim in pairs when we got to Portuguese Island on the morning of the 30th. The stay on the ship was an amazing experience. The fine dining was pleasant, great entertainment, excellent service and of course not forgetting the reasonable prices of perfumes and jewelry. We explored the beautiful Inhaca Island and got to meet the King if Inhaca Island. In addition I enjoyed the days spent at Portuguese Island, which included their beautiful warm water at the sea. The scenery is amazing and would definitely recommend it to anyone. Read Less
Sail Date: January 2018
the rates are very reasonable. my husband and i were honeymooning and what better way to have your first experience together as newly weds. the restaurants are very clean and the waiters are very friendly and professional. Samunti from the ... Read More
the rates are very reasonable. my husband and i were honeymooning and what better way to have your first experience together as newly weds. the restaurants are very clean and the waiters are very friendly and professional. Samunti from the IL Galeone Restaurant would be reason for me sail again with MSC very funny guy.The cabin was very warm apart from the small size of the shower everything was just fine. The housekeeping team very helpful and always willing to assist.The lounges were just to the TEE, we spent most of our time at the Manhattans Lounge the entertainment really kept us going. This is where all the ladies took advantage of the chance to dance with the Officers, dream come true for me. Don't tell my husband i said that. Lol. As for the shows perfect, Stephen job well done, the last show really left me in tears, i felt very emotional when the time came for us to say goodbye to the Ship, really felt like another home away from home, we made new friends and became one big happy family during the 4 days.Job well done MSC your staff is well trained and they did everything with big fat smile all the way. we still would like to go see Pomene because the trip had to be cancelled due to the whether. thank you for making our honeymoon memorable. Read Less
Sail Date: January 2018
This was one of my bucket list items and what an experience my wife and I had fantastic that is how I will describe it I feel it is a must. The embarkation was handled so professionally MSC Staff you guys were great. The cabin where ... Read More
This was one of my bucket list items and what an experience my wife and I had fantastic that is how I will describe it I feel it is a must. The embarkation was handled so professionally MSC Staff you guys were great. The cabin where we were in very comfortable great stuff , although I feel the shower could have some improvement. The food was great 24/7 service no problem well organised and you dine wherever you really feel comfortable. Staff from various countries very helpful and respectful always a smile on their faces and I must compliment the staff who is keep the Sinfonia spotless everyday all day long. Great entertainment on and off the Sinfonia , my hi lite was the music in the Manhattan Bar great music great entertainment and people participate that was great to see. On deck various games for adults as well as kids , I will recommend anyone to go an experience this , it was fantastic I definitely will do it again and to crown it all my wife is cared of water or heights and she enjoyed herself tremendously. The Sinfonia Rocks. Read Less
Sail Date: January 2018
The cruise was to celebrate my wife's milestone birthday (40). The cruise was extremely delightful and well worth the value for money. The overall experience was excellent with very efficient service all round. However in saying this, ... Read More
The cruise was to celebrate my wife's milestone birthday (40). The cruise was extremely delightful and well worth the value for money. The overall experience was excellent with very efficient service all round. However in saying this, we were extremely disappointed by the decision of not going to Pomene and the rebate of 20$ was not an appropriate compensation. I was advised that this has happened on several occasions and this destination should be reconsider as a destination in future cruises. Another important point was the miscommunication or no communication regarding service charge for vouchers purchased onboard. This amounted to an additional 20$ charge. This should have been communicated upfront. Overall, the cruise was an awesome experience however like most holidays too short. We will be looking at longer holiday cruise options that will incorporate more sporting activities and will accommodate more kids activities. Keep up the great work in the communications and co-ordination of the cruises. Read Less
1 Helpful Vote
Sail Date: January 2018
Cabin: 14063, Aurea Whirlpool Suite, Forward Facing Balcony Experience: Aurea Cruise Departure Date: 1-27-18 (Western Caribbean) First time cruising with MSC and overall the cruise exceeded all of my expectations. I would ... Read More
Cabin: 14063, Aurea Whirlpool Suite, Forward Facing Balcony Experience: Aurea Cruise Departure Date: 1-27-18 (Western Caribbean) First time cruising with MSC and overall the cruise exceeded all of my expectations. I would definitely book another cruise with them. Observations: -I only noticed the sewage smell on Deck 19 near the HVAC exhaust ducts and it was a faint smell at best. I never smelled anything in the interior of the ship. There still appears to be some gremlins in the plumbing system though. The toilet in our room stopped flushing on the 3rd day. We called guest services and the toilet was fixed within 24hrs, so not a major inconvenience to us. -All of the technology of the ship worked perfectly. The touch screens around the ship were very helpful. The kiosks for registering my credit card were quick and easy. Never waited in line and the whole process took about a minute to complete. -There was salted butter on our table for every meal... -The overall design of the ship is amazing. The public spaces are visually appealing and always kept very clean. The ship design does a great job of dispersing the 5,100 passengers around the ship so that none of the areas feel crowded. Even on a sea day with bad weather, the ship was not crowded. -Embarking and Disembarking the ship in port was the quickest I've ever experienced on a cruise ship. We were able to get off the ship within 15 min, and able to get back on in about 30 min. -The spa and gym facilities are very nice. Plenty of machines and free weights to get a workout in without having to wait for anything. The thermal area of the spa is spectacular. The sauna, dark steam room, light steam room, salt room, and giant hot tub were all very relaxing. The thermal area was also never crowded and very relaxing. -The food on the ship is adequate. I don't go on cruises for food as it is all essentially mass produced banquet food, so that is where my level of expectation is set. The food on Seaside wasn't any better or wore than the cruises I've taken on RCI, Princess, or HAL. Buffets: We used both buffets and were always able to find something to eat. The pizza and burgers were always good for a quick snack. We also never had any issues finding a place to sit. Main Dining Room: The food in the main dining room is also adequate. Nothing special, but not terrible. The service was always very prompt and we always had drinks, bread, and butter offered to us. Overall, the entire meal took a little over an hour. Specialty Dining: We ate at all of the specialty restaurants and they were all very good. The value for the money is hard to beat. Overall the inclusion of the drinks package, free coffee, gelato, access to the Thermal Spa, free massage, private sun deck w/ bar, MSC Seaside is well worth the money spent. I wouldn't consider MSC to be a "budget" cruise line in any way. Read Less
2 Helpful Votes
Sail Date: January 2018
We have just returned from Meraviglia, having cruised many times with MSC we went with an open mind as this was a new ship but with some conflicting reviews. There does seem to be some design flaws with the ship that did impact on our ... Read More
We have just returned from Meraviglia, having cruised many times with MSC we went with an open mind as this was a new ship but with some conflicting reviews. There does seem to be some design flaws with the ship that did impact on our enjoyment. We have been used to the large entertainment lounges and theatre, and due to the promenade the bars are pushed to the side and the theatre as very small for such a large compliment of guests; to the point where you have to book the day before if you wish to see a show The staff on the ship (not crew) were fantastic we were always able to get served with drinks, food service was good and the cabin steward was fantastic. All were very friendly and willing to chat, wish I could say the same for the reception staff and some of the guests. There was a large amount of people who went round in packs (make your own mind up about the race) who were the most bad mannered, pushy and rude people anyone could meet, I had always been under the impression they were a gentle race; but they really did bring disgrace upon their eastern culture. Embarkation in Barcelona: this was very disorganized, there was a vast number of guests embarking and returning to the ship, all trying to get into the terminal during heavy rain. there should have been a separate system of security for embarking and day trippers, there was a lot of rude behaviour not being contained by staff who seemed to be out of control of the situation. the resulting mayhem left us very stressed and wet and our baggage and clothes getting wet. Cabin: It was not possible to hang clothes for two people in the wardrobe, as it was too narrow. The door configuration only gave access to half of the hanging space. There is also no drawer space in the cabin or in the shower room. If this is a fantastica cabin it is not very fantastic . Reception: I had to report that there were people smoking on balconies, reception said I would need to ring when I next witnessed it. I rang later but the call was not answered after half an hour, I then went to reception to be met by the daily endless line waiting to see them; and was eventually told I would need to ring the emergency number. At the next incident I tried this number but again it was not answered, I hate to think what would have occurred should I have had a major emergency. For the most of the cruise we were unable to use the balcony because of the smoking issue; there is only a small sign on the door and there should be a large prominent sign in most languages on the balcony bulkhead. All inclusive package: when we went for the "included ice cream" We went to the area on the promenade and was told we could not use it as it is a franchise and would have to go to deck 15 and use the "soft ice cream", on all the other MSC ships we were able to use the gelato station and get real ice cream. We were allowed to use the Gelato stations on all the other MSC ships why not this one. We also tried to obtain a coffee from the "Chocolate bar" staffed by MSC staff and we were again told this is a franchise and would have to use another bar, but the package states we can have coffee in ANY bar. What quickly became apparent was that the whole of the promenade is a franchise and just taking up a large area of the ship. Restaurant: Though the staff worked very well on most evenings the food was only just warm, we were told this is an issue because we are dining on deck six and the only kitchen is on deck five. On two occasions we ordered "well done" beef that was served rare, we asked for it to be changed but were told the chef only does it one way; we had to leave our food and eat in the buffet. Bars/entertainment: the main dancing and entertainment bar is the meriviglia lounge, due to the bad design of the ship this can only accommodate 60 seats even though it is used for most events. All other MSC ships we have sailed on have full size venues. If you are listening and dancing to the band everything suddenly comes to a halt while they change the scene on the promenade roof, once you have seen it; it just becomes a disruption to your entertainment. The shows in the theatre were marred by having to book the day before, then near the start they let anyone in so there are people standing and sitting on the stairs. We didn't go to the circus show having seen it before and the interactive entertainment was never open when we went to find it. Voyager club : The captains meeting for club members was held in the "meriviglia lounge" again the issue with 60 seats. the captain only spoke from deck 7 above the promenade, this could not be seen or heard by the club members but all other guests crowded into the promenade had full view and may I also add the wine for the club members. On all other ships the club party is held in a closed room, but there is no venue on the ship to hold a large party; this reflects in the poor design of the ship. Disembarking Barcelona: We were told there would be no announcements and that the embarking information would come on the interactive screens, guests on the ship were using the screens so no information was seen; we noticed a lot of people were leaving and asked a member of staff what we were to do and was told "O! just go off when you want, hardly the organisation we have had in the past. When we entered the terminal the sign stated our luggage would be on carousel 1, after waiting for some time we noticed them on carousel 2. We then went to find the "organised transfer to the airport" but there was none to be seen. a lot of guests were waiting but could not find it. MSC staff were very unhelpful giving us conflicting and misleading information. Eventually they changed a shuttle bus into a transfer bus and we left feeling very stressed and in need of another and better organised holiday. To sum up: On the cruise I spoke to many guests of different nationalities, The Italians felt it was too American and would not use this ship again, the Americans felt it was not Italian enough and if they wanted an American ship there are a lot of companies who do it better, English guests just felt very let down by the experience and first time cruises said that they would use other cruise lines in future. MSC seems to by trying to copy RCI with an American style ship, but if people want the American style they will use a line that knows how to do it better; people use MSC to get the Italian experience but this is sadly lacking on Meriviglia. The ship has a design flaw with the promenade taking up a third of the ship, this means that all the entertainment venues are squashed at each side not leaving any space for a full size entertainment lounge. The only inside area that can boast a full deck size is the casino (wonder why). Read Less
1 Helpful Vote
Sail Date: January 2018
This is my 2nd cruise on MSC Divina. I am again pleased. Embarkation was reasonably smooth, and could have been smoother if the PA system used for announcements had been louder so all could hear. This did create some confusion and a few ... Read More
This is my 2nd cruise on MSC Divina. I am again pleased. Embarkation was reasonably smooth, and could have been smoother if the PA system used for announcements had been louder so all could hear. This did create some confusion and a few people were getting angry. Disembarkation was quick, even with the long lines. Our stateroom (inside cabin) was in good repair and well attended to by the cabin steward. The service in the main dining room lacked the attention to detail we experienced on our last cruise with MSC Divina, but was still good. Food quality I found to be good, but portions a little smaller. That is not always a bad thing. The buffet offers a large variety of food options and most were tasty, although we did not frequent the buffet often as it can be quote chaotic during peak meal times. The entertainment seemed to be of higher quality on this cruise over last year, and we greatly enjoyed it. The pools also can be crowded during sea days, but this is a common occurrence on all ships during sea days. The Garden pool (adults only) is a nice escape from the children and staff strictly enforce the adults only rule. Public restrooms always seemed to be in working order and very clean. Overall service on the ship I thought to be quite good. We booked only one shore excursion and it was well executed and we enjoyed it. Pay close attention to your onboard account as many people were getting erroneous charges (including ourselves), but it was corrected quickly. In summary, we were pleased and felt this cruise to be good value for money paid. I would sail on this ship again. Read Less
Sail Date: January 2018
We wanted something different for our 15th Wedding anniversary and this was just perfect. Enjoyed the shows, entertainment as well as the on-board activities.We thoroughly enjoyed the cruise! The ship itself is beautiful and clean, no ... Read More
We wanted something different for our 15th Wedding anniversary and this was just perfect. Enjoyed the shows, entertainment as well as the on-board activities.We thoroughly enjoyed the cruise! The ship itself is beautiful and clean, no qualms there. The food was great. The cleanliness of our cabin was impeccable and the steward was friendly and helpful. Entertainment was top notch! We thoroughly enjoyed the theater shows. .We really enjoyed the sit up dinners and the themes for the dinner nights. Everything from the embarkation to the disembarkation was well organised. Even when activities were changed, the programs were made available every day. We went to Portuguese islands and this excursion was also well managed. The only disappointment was the pub that smelt of smoke, but we tolerated it to listen to the entertainment. Overall it was a great 1st time experience and it is definitely something we will do again in the future! Read Less
Sail Date: January 2018
The ship arrived late due to weather conditions this resulted in a change in itinerary however this was done to benefit MSC and not its passengers as the one destination that the majority wanted to see being Pemene was cut out and we ... Read More
The ship arrived late due to weather conditions this resulted in a change in itinerary however this was done to benefit MSC and not its passengers as the one destination that the majority wanted to see being Pemene was cut out and we merely parked off Portuguese Island for two days. The cabin was poorly prepared and had two broken door hinges, exposed wiring on a fluorescent tube in the bathroom because of it having no cover and no hand soap in the dispenser. Even though I complained to reception about this on three occasions they were only attended to on the last night of the cruise. The exposed wiring was never attended to. The Buffet dining area could not cope at peak times with the numbers and on most days no seating was available and when came available a large percentage of the food choice had been finished. The pool area had insufficient seating and there was also insufficient seating on Portuguese Island resulting on us having to sit on steps to eat. Read Less
Sail Date: January 2018
This was the second trip with MSC for my wife and I. All of the staff are fun, friendly and professional. The ship was new, clean and well designed with easy access to restaurants and the theater. The shows were amazing...very ... Read More
This was the second trip with MSC for my wife and I. All of the staff are fun, friendly and professional. The ship was new, clean and well designed with easy access to restaurants and the theater. The shows were amazing...very entertaining and the performers were incredibly talented. The pools and hot tubs were clean and good places to relax. There were a number of themed lounges with different music or sports....the ones we visited were fun and friendly. We looked forward to our evening dinner each night for the delicious variety of excellent foods and our wait staff, Alan, Jesse and Mihai. We were pleasantly surprised that the buffet lines were not congested even at peak times....and plenty of seating as well! We did not participate in any of the excursions, choosing instead to be less structured at the three island ports. My wife and I look forward to cruising again with MSC...it has become our favorite cruise line! Read Less
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