1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Cruises Cruise Reviews

45 MSC Cruises Panama Canal & Central America Cruise Reviews

If this Italian cruise line wants to penetrate US market, it has a lot to learn and improve. We selected this 11 day Panama cruise because the price was good but soon realized you get what you pay for. The service was poor everywhere ... Read More
If this Italian cruise line wants to penetrate US market, it has a lot to learn and improve. We selected this 11 day Panama cruise because the price was good but soon realized you get what you pay for. The service was poor everywhere except for the dining room. Waiters rarely get our order or billing correctly.. Very poor selection at the buffet and most counters closed half the time. Had really bad excursions, large groups, yet no head phones so couldn’t hear most of the time. Offered a meagre compensation for excursion from hell in Panama that was rained out but had to sit on a bus for 4 hours in a very poor part of town. We were nickel & dimed everywhere, including paying the tips on our beverage package, charged $3.00 for a dollar store poncho on a stormy day at port. They was no lobster served at all in the dining room but it was available for a very high fee. There was no variety in the entertainment and no cultural activities (lectures). There was only live entertainment in the evening, overall very boring on sea days. The best pool area (infinity pool) is dedicated to smokers. Our balcony room had limited storage and no sitting area which we are used to having. There was a significant service charge for room service so we did not have our usual coffee room service. There are no bathrobes, hair condition or bar of soap so bring your own. Overall, no pampering or luxury, just the bare necessities. Celebrity, I missed you. This bad experience made me appreciate you even more, i’ll be back soon! MSC, you’ll never see me again... Read Less
Sail Date December 2018
The ship is glamorous and full of bling. Guests are mostly European. They seem to have more fun than on American ships. The nightlife jumps. The Divina is immaculate and the service is excellent. Announcements are in five languages and ... Read More
The ship is glamorous and full of bling. Guests are mostly European. They seem to have more fun than on American ships. The nightlife jumps. The Divina is immaculate and the service is excellent. Announcements are in five languages and the menu international. We were in the Yacht Club. It’s simply wonderful. This is our second time and we are booked for third. The main ship is much less expensive and a great value although there are more extras than an American ship. The shows more international and elaborate. It’s a much different experience than an American ship and ,yes, there is plenty of fine food. Ports were not so good except for Panama Canal, amazing. Book a Aqua Clara deck tour. Cartehena ,Columbia is very beautiful but annoying sales people. Costa Maya is a shopping village so take cab to Mahahual and have drinks or lunch on the beach there. If you like the beach, then Jamaica can be good. Read Less
Sail Date November 2018
My husband and I chose this cruise after a very stressful year full of loss and trauma. We wanted to do something simple and a cruise seemed to fit that description. We don't usually cruise. We did go on one cruise on NCL to ... Read More
My husband and I chose this cruise after a very stressful year full of loss and trauma. We wanted to do something simple and a cruise seemed to fit that description. We don't usually cruise. We did go on one cruise on NCL to Bermuda and we were presently surprised by the variety of food options, no need for formal clothes and the variety of ages. On this cruise to the Caribbean on the MSC Divina, we found limited food options, two formal nights, virtually no variety of entertainment unless you like opera or musicals and rather rude staff. I will start with the positives and then go to the negatives. One positive is that the ship is beautiful and kept quite clean. It is a comfortable ship and there are plenty of pools and hot tubs. Another positive is that the drinks, coffee and desserts are good. The last positive is that the cabin attendant was very good, kind and hard-working. Now for the negatives: 1. The food is really very poor. There is a lack of variety and only three specialty restaurants (also there is a sports bar and a pizza restaurant). We tried all of the restaurants, paying extra because the food at the Black Crab was not so good. The specialty restaurants were not really worth the price and offered only four different entree choices. If you don't like beef or lamb, there isn't much for you. The seafood dishes were not so good. The buffet is just horrible. People are rude, cutting in line and then the food is the same every day. It had very little flavor and was just boring. The bed was like sleeping on a slab of concrete. We had a balcony room. The balcony was nice but the room was just so uncomfortable with only one uncomfortable chair to sit on. I slept about 2 hours per night because the bed was so uncomfortable. The staff are rude and when you complain, they are condescending. We did speak with a few people who were helpful but many were very rude. The excursions were terrible and over-priced. We had a better time on the days that we did things on our own (Cartagena and Bahamas). One excursion was just horrible - the one in Puerto Limon, Costa Rica. The tour guide was so rude, the tour was overpriced and it was just a bad experience. The entertainment is just geared toward opera and musicals. There is no real variety. It was just so achingly boring. The fellow cruisers, well, many of them seem to have a particular disdain for Americans or maybe for humanity, in general. I love people from all over the world and have travelled to every continent save Antarctica, but the people I encountered on this cruise were so rude, staring, rolling their eyes, cutting in line, and saving the deck chairs all day. We had to rent chairs up on the top deck because people would save their chairs with towels, go to breakfast, lunch or wherever and not return for hours at a time. In general, it was sort of an experiment in social Darwinism. Very little regard for others is what I observed. So...all in all, it was a really bad time. The only blessing is that the ship did not sink, the weather was great and I did not get food poisoning. No. I will never consider MSC again. If my husband and I ever cruise again, it might be on NCL again, if ever. Read Less
Sail Date February 2018
I choose the cruise because l liked the places it visited. When we arrive to pick up the ship in Miami the guys that take the suitcases asked for a tip without even touching the cases got the impression that if l did not give him any he ... Read More
I choose the cruise because l liked the places it visited. When we arrive to pick up the ship in Miami the guys that take the suitcases asked for a tip without even touching the cases got the impression that if l did not give him any he was not going take the cases not a good start complained to the ship they washed there hands of it. Got on the ship it was beautiful inside. I paid all inclusive with the drinks it was great l was dining in the black crab the food was either warm or just warm not impressed. Went to the breakfast buffet in the morning not advised pack of animals would think they had never been fed!!!!!. Tried looking for an inside bar on the upper decks but to no avail none all inside on decks 5 6 7 they were nice but no views other than the other passengers. Went to the theatre show not very good walked out on them all bar one Micheal Jackson show . The bands on the ship were very poor apart from a lady singer Sonia.Over all l will not be back on a MSC ship if that’s an example Read Less
Sail Date February 2018
We chose this cruise because of the great itinerary. I traveled with my partner, mother and aunt, sister and brother in law. We all booked Bella Interiors last August, linked our bookings. In December, we were thrilled when we received ... Read More
We chose this cruise because of the great itinerary. I traveled with my partner, mother and aunt, sister and brother in law. We all booked Bella Interiors last August, linked our bookings. In December, we were thrilled when we received free upgrades to balcony staterooms! However, like so many have mentioned, their website/customer service needs some work. Nothing we couldn't figure out and find solutions, but it seems more complicated than necessary. Once booked, I started researching and reading, and was quite surprised by the number of negative reviews related to MSC. We're pretty laid back, so I wasn't too worried. Well, turns out I could not disagree more with the negative reviews. The ship is stunningly beautiful, with great care given in ensuring she is well maintained. The staff were attentive and friendly. Cruise Director, Miguel Angel leads a group of talented and endearing people who made sure our cruise experience was second to none, with a particular shout out to International host, Wesley, French host, Zahir and the ever joyful Sasha. We found the international vibe on this cruise greatly contributed to our experience. It was so refreshing to be cruising with people from such a wide variety of nationalities and cultures. It would be a shame if MSC were to change their approach to look too much like the other cruiselines and try to cater to one specific nationality. Food was delicious. We had 6pm dinner in the Black Crab dining room. Dinner was always a highlight of the day; our wait staff, Oscar and Ana, provided friendly and attentive service. Dinner would generally take between 90 and 105 minutes, which we felt was perfect. We never felt rushed nor did we feel that we were waiting too long for the next course. I had read about issues related to water glasses being refilled or coffee not being served with dessert - never an issue during our cruise. The food was delicious and the variety provided options for even the most fussy of eaters. We ate lunch at the buffet a few times. The food was good and although the buffet area was quite busy, finding seating was not an issue - plenty towards the back of the ship. However, the hallways throughout the buffet are quite tight, especially in the beverage areas. Entertainment was great. MSC provided nightly entertainment in the theatre. Their singers and dancers are the best we've seen at sea. They also have entertainment staff working the crowd before showtime - this was a nice (and mostly comedic) touch ... kudos to Juan Carlos! There was always things to do throughout the ship during the evenings, much to the delight of the majority of passengers - most venues were full with happy people! The venues themselves, especially the Black and White lounge and the Golden Jazz club could benefit from being bigger with better seating. Outdoor spaces were great. Garden pool was delightful, as was the Aqua park and Lido deck. One word of caution - do not walk barefoot near the Garden pool. The beautiful ceramic tiles get fire hot! We were always able to find loungers, although we had to search on a couple of occasions. Nothing we haven't had to do on each cruise we enjoy! Another major plus - smoke free casino! Although we don't indulge in the casino experience, walking through it was always pleasant, unlike other cruiselines. All in all, this was among our best cruise experiences. I would not hesitate to sail with MSC again, and am actually looking at a few itineraries! Looking forward to sailing with MSC again soon! Read Less
Sail Date February 2018
I picked this ship for the itinerary and after reading some of the reviews I was a little nervous about going. Boarding was a breeze, the best one ever, just walked the line and disembarkation was smooth. The ship was beautiful and clean. ... Read More
I picked this ship for the itinerary and after reading some of the reviews I was a little nervous about going. Boarding was a breeze, the best one ever, just walked the line and disembarkation was smooth. The ship was beautiful and clean. The staff was great and super friendly. The shows were good some were more enjoyable that others but that is the way it is on all cruise ships. The same with dining some days better than others but again that is the norm just a preference of what you like more. I can’t say enough about the entertainment people, they were the best I experienced so far. They enjoy their jobs and it showed! The interaction with the passengers was amazing. They had people dancing, participating in games and laughing everyday and always with a smile. They seemed to care about how they could make your experience better. The captain even made himself available on different occasions and wanted to know how they could improve and asked for suggestions. There may be a few minor things I could comment on but not worth the mention. There were some rude people on board but that is not a fault of the ship and they are everywhere. I would recommend this ship and I would certainly travel with MSC in the future. Read Less
Sail Date February 2018
What a great experience!! The ship was absolutely beautiful in its décor and Venues were plentiful! The food was phenomenal in the dinning room and the best we have had in the buffet! We always managed to find seating in the buffet and in ... Read More
What a great experience!! The ship was absolutely beautiful in its décor and Venues were plentiful! The food was phenomenal in the dinning room and the best we have had in the buffet! We always managed to find seating in the buffet and in venues after searching a bit. The staff were absolutely pleasant and attentive to our needs, except for face clothes. We only ever got 1 a day, even though we asked for 4, Seems like they are a hot commodity! We ended up "borrowing" more when we saw a maid cart in the halls. The shows on this ship were absolutely wonderful as well and the seats in the auditorium were very comfortable. Our balcony room was well appointed and roomy enough for 2 with ample closet and drawers for all our belongings. The bathroom as well was very nice. The outdoor spaces were always kept clean and well maintained and I loved that we didn't always get asked by bar staff if we wanted something (we are not drinkers) Our wait staff in the dinning room (Oscar & Ana) were fantastic as well, always remembering our drink preferences and make wonderful suggestions. We loved the diversity of the guests on board, many Europeans and Canadians. It was the first time on a ship where you heard such a variety of languages! Was wonderful! The entertainment staff were wonderful at getting people having a great time. Overall, I think Divina will be a re-do for us! Read Less
Sail Date February 2018
I've done six cruises, Royal caribian, Norwegian, Costa, and now MSC Divina. It was a 12 day cruise to the Panama Canal and Columbia including some islands. Overall the food was ok but not great in the dining room. Buffet was ... Read More
I've done six cruises, Royal caribian, Norwegian, Costa, and now MSC Divina. It was a 12 day cruise to the Panama Canal and Columbia including some islands. Overall the food was ok but not great in the dining room. Buffet was overwhelming. The shows were horrible, the only show I enjoyed was the Michael Jackson show. Two nights of opera that's a little too much. The Pirate show was boring. Two much Latin music, too repetitious. Not enough of a veriety of music. Some games were silly. Most of the entertaining crew spoke always Spanish. The international language is English. Speak English. I had I balcony room it was very nice. I only suggest a few more hangers in the closet, four per person are not enough to hang your cloth. I had to keep most of my dresses and pants in my suit case, no iron. Too American, should have an international flair. Read Less
Sail Date February 2018
“Worst ever” or not? Feb. 4, 2018 MSC Divina Sailed from Miami, FL. Scheduled stops Ocho Rios, Jamaica, Limon, Costa Rica This is the itinerary we booked. This is the itinerary we booked. Day Port Arrival Departure ... Read More
“Worst ever” or not? Feb. 4, 2018 MSC Divina Sailed from Miami, FL. Scheduled stops Ocho Rios, Jamaica, Limon, Costa Rica This is the itinerary we booked. This is the itinerary we booked. Day Port Arrival Departure 1 Miami, Florida −−:−− 19:00 2 AT SEA −−:−− −−:−− 3 Ocho Rios, Jamaica 10:00 18:00 4 AT SEA −−:−− −−:−− 5 Cartagena, Colombia 08:00 17:00 6 Cristobal, Panama 09:00 18:00 7 Puerto Limon, Costa Rica 08:00 17:00 8 AT SEA −−:−− −−:−− 9 Belize City, Belize 09:00 17:00 10 AT SEA −−:−− −−:−− 11 Freeport, Bahamas 12:00 20:00 12 Miami, Florida 07:00 −−:− This is what we got. 1 SUN Miami, Florida --:-- 19:00 2 MON AT SEA --:-- --:-- 3 TUE Ocho Rios, Jamaica 08:00 18:00 4 WED AT SEA --:-- --:-- 5 THU Oranjestad, Aruba 07:00 14:00 6 FRI Cartagena, Colombia 09:00 17:00 7 SAT Cristobal, Panama 08:00 17:00 8 SUN AT SEA --:-- --:-- 9 MON Belize City, Belize 10:00 18:00 10 TUE AT SEA --:-- --:-- 11 WED Freeport, Bahamas 12:00 20:00 12 Miami, Florida 07:00 −−:− Any explanation why Costa Rica was replaced with Aruba? I like Aruba but was really looking forward to Puerto Limon for grand-kids on this trip. Why can't I find any accessible cabins? Kept calling weekly until one appeared. Oh, look, there's one requiring a downgrade from “Fantastica” to “Bella”. Since it was the only option available at the time we really had no choice but to book it. (Price was lowered for the “Bella” cabin. Where did it go? My sister and her roommate were highly upset when their accessible cabin was changed to non-accessible without any prior notice. Unresponsive guest relations manager. Sister and roommate told at guest relations to come back later – it was the manager's rest period. After 3 days and a heated exchange in the guest services area with an audience of at least 100 I asked to speak with his supervisor. Imagine my surprise to find he did not have any on the ship. (I do not appreciate being lied to!). He finally found a solution by calling other guests in accessible staterooms. The first guests he called jumped at the offer. I was also told, indirectly, that the “agent” approved the room change from accessible to standard. As the agent, I can assure you that I did not approve the room change. If someone at my host agency approved the change without my knowledge I would like to take it up with them. After the fact, I heard of multiple parties assigned accessible rooms that they did not need or request. I am sure there is a reasonable explanation for this and I do not believe any one acted inappropriately. I simply suspect there might be a procedural weakness internally. I read somewhere we were changed from Freeport to Nassau – can't find it now. Was I hallucinating? Maybe. Good news – finally got to see Freeport. The bad news? Freeport was a prime example of “Europeans” cultural inability to form a line. For the most part I exclude British and a significant percentage of French from this diatribe. Absolute total chaos trying to get a bus from the pier to the shopping district. Local authorities tried valiantly to maintain order and have us (about 4,000 of us) form something resembling a line and failed utterly. I was not the only person contemplating violence. Why do they keep telling us there is no such thing as decaffeinated tea? Or that they “ran out”. After our daughter's chat with head-waiter/Maitre-d on this subject we missed breakfast. They followed her around with a bowlful of decaf tea bags at breakfast the following morning. We still got a “we don't have that” at lunch. One entry to buffet was blocked by staff so seating could be found for guests before they gathered food in the buffet; seating was marked as reserved for our daughter, son-in-law and 2 kids; when they returned their seats were occupied by others (not North Americans) who came in the other way and got highly offensive when asked to move. I don't normally consider myself as biased but there are times... Speaking of running out – was running out of butter the result of unusual demand or yet another example of poor planning? I can't remember specifically what else “ran out” but there was something else that I was dumbfounded when I was told “we ran out” of two days before the end of the cruise. Can you define “medium rare”? Shouldn't it have at least some pink? I was somewhat disappointed on our September, 2014 cruise on Divina when the creme-brulee that was promised nightly was not available after the first dinner. What was offered as a substitute was a poor replacement. There was no promise of the same thing this time around but the alternative was just as inadequate. Overall food quality was reminiscent of school lunches – edible and not likely fatal. Many other instances of right and left hands on staff not communicating. Daughter had 2 bags held because of “liquids” being in them. There were no liquids in either bag. We had one bag held because we had 2 bottles of wine. Every one of 40 prior cruises on several lines allowed one bottle of wine per adult in stateroom. Got my wine back on the last night. Read the fine print in ticket and boarding documentation, It does say not to pack alcohol so I guess I've got to let that one pass. My sister's bottle of wine was not confiscated but the power strip she needed to charge her oxygen concentrator and her roommate's electric scooter was. It was returned and they were promised an approved replacement – which never materialized. Perhaps a rethink to MSC's alcohol policy is in order. If not – I'll manage. My wife's theory is that since Seaside is the “Next Big Thing” in the North American market MSC may have put their best performers (wait-staff, etc.) there and also started to market Divina more to Europeans. Hence a surprising drop off as far as quality of service, as well as a dramatic shift in passenger demographics. Please don't get me wrong here, with one exception everyone in a service position was highly motivated to give the absolute best service possible. The perceived decline in service was more one of training and experience than attitude. If any fault is to be assigned I would like to nominate “senior” wait-staff for obvious failure to provide adequate training to their “juniors”. We plan to be aboard Seaside on November 10. We sincerely hope the perceived shortcomings will not be evident on that cruise. One other minor issue. I applied for (loyalty) status match and was approved for a Black card. I applied for status upgrade for my wife and I thought she had been given Gold status but couldn't find the verification so I didn't question when she was issued a Blue card when we boarded, but we were told she was actually Gold. I suspect a minor clerical glitch that didn't significantly affect our cruise. She might have qualified for Black through our history at RCCL/Celebrity. I am not sure if that is possible or worth the effort since the status match is a “one time only” opportunity. Read Less
Sail Date February 2018
Disabled husband was injured during disembarkment due to passengers pushing and shoving. Toilets overflowing many areas and not being cleaned up on the floor. Toilets overflowed in women's bathroom to the top and full of feces. Beds ... Read More
Disabled husband was injured during disembarkment due to passengers pushing and shoving. Toilets overflowing many areas and not being cleaned up on the floor. Toilets overflowed in women's bathroom to the top and full of feces. Beds very hard, no mattress toppers available. Shows were boring/poor quality. Activities were mostly gut fillers such as, several wine making fee for service, shopping and dancing. No real activities. Make your own tee shirt turned out to be, make your own paper flower with tissue paper and straws. Rooms were bad. We had a broken drawer, stains in the carpet, mildew stains in the bathroom, rust stains on the doors; and that was our room upgrade. Staff were so rude. Was yelled at for not participating in a dead sea salt scrub demonstration; and was told "you loose!" Cruise Consultant Director was rude as all get out and raised her voice at me, after she was an hour late and came in with a chip on her shoulder like she didn't want to be there. Our status match wasn't completed in their computer system, even though I had an email stating it was and we didn't even get all the perks. We got a mousepad for Gold Status. Staff were forced to work with fevers in the dining room. Many staff were very sick and several in our group ended up with colds, vomiting and diarrhea viruses. Television service was pay for service mostly. A couple of regular channels were available, but nothing local and the only news was CNN, unless you wanted to pay for a newspaper channel. Bottled water was only available if you bought the bottle of sparkling water in your room for $4.75. Nothing offered to carry off the ship on an excursion, so you're forced buying bottled water and canned colas in the visiting country. One of our excursions ended up being 10 hours and was 2 hours past onboard time. Fortunately the ship waited because it was a ship sponsored excursion. Mostly a foreign speaking company, English is last. We kept getting paperwork sent to our room in Spanish. I don't have anything against it, I just don't speak it. We had to ask twice for the correction so I could read the paperwork. You have to beg for everything. Shows were mostly operatic singing, old songs and in other languages so we were bored and often left early. Buffett became assigned seating people were pushing and shoving everywhere and it was hard to find seating. People acted like they would starve to death if they didn't get a meal in. During one of my trips to the buffet for breakfast, I was assigned a seat and they placed a "reserved" red, place card on the table. I went to get my small hot plate of food and a coffee. Set it down and the reserved card was still there-went to go get my fruit. Came back and the table had been completely cleared off, reset and the reserve card was still there, but a new group of people had been seated, in my spot. The staff only said we are sorry, the dining room is full. Nobody tried to find me another seat, even after I asked a group of 5 employees standing at the front of the entrance. I had to start over and take my food upstairs to my room. So we went to the dining room the next morning thinking maybe it would be a better experience. Wrong. We waited 20 minutes for water. They started bringing food...and no drinks. We asked several times for water and orange juice. They only offered coffee but my husband doesn't drink coffee. Finally, our waiter that we usually see for our evening dining room meal was passing by and saw I looked irritated and asked if we were ok. I told him what was going on and he immediately turned around and grabbed two glasses and filled them. He wasn't even working that section and it only took him all of 30 seconds. Half of my food order didn't come and I didn't order much. I wanted scrambled eggs, grits and fresh fruit plate. I got scrambled eggs...I had to ask twice for the rest of it and they brought me toast. Overall, no. This company is Mediterranean Shipping Company, that's what MSC stands for. They should stick to that because the passenger cruise line industry isn't for them. Read Less
Sail Date January 2018
While on another cruise, my aunt and I saw this ship at a port. It had the same name as my aunt. We did some research and it appeared that this was an extremely luxurious European cruise line, We decided to take a cruise on this ship. ... Read More
While on another cruise, my aunt and I saw this ship at a port. It had the same name as my aunt. We did some research and it appeared that this was an extremely luxurious European cruise line, We decided to take a cruise on this ship. We booked a cruise out of Miami for 12 days of Central America. Neither of us had been to any of the countries to be visited. The embarkation process was very smooth, no lines, and it went very quickly. The staff on the cruise need to be trained on how to smile, not scowl, and how to make people feel welcome. Don't expect a warm welcome with flutes of champagne. The food was mediocre at best, both in the buffet and in the dining room. Eating for the first week in the buffet was like taking your life in your hands, people were rude and pushy. I had a plate pushed into by back at least twice. In the dining room, you pay extra for shrimp cocktail, lobster and steak or filet mignon steak dinners. The decor is old, tired and worn out, save for the crystal staircase. The carpet in the hallways is starting to become threadbare. If you're outside, don't count on having drinks delivered to you. Spent 3 days outside on the deck overlooking the pool and never once had anyone ask if I wanted a drink, let alone bringing around pre-made drinks as I've experienced on other cruises. This cruise line sells itself on being luxurious but was far from it. DON'T BOOK!!! Read Less
Sail Date January 2018
Itinerary was great. The ship was fun and the staff were really nice. typical size room (not coffee maker). The food served in dinning room was just so so and the service was at best atrocious. We were never served in time and always had ... Read More
Itinerary was great. The ship was fun and the staff were really nice. typical size room (not coffee maker). The food served in dinning room was just so so and the service was at best atrocious. We were never served in time and always had to ask for rolls, butter, coffee missed the dessert twice because we were hustled away from our table by the staff even though we hadn't been served coffee or dessert. In over 20 cruises this dinner service was the worst we experienced. The lack of restrooms and wash stations were terrible. In group of 28 people all ended up sick with flu before we got home. The shore excursions were not good, the one for the Canal was not as advertised. Most ports visited only consisted of the working ports not a good thing for going ashore. While the price of the cruise was very good it still was a not great Read Less
Sail Date January 2018
The embarkation process was totally awful. We were made to stand in the very hot blazing sun in a line for more than 1 hour. It appeared that the Miami port authority was doing some major renovations. The ship was using a massive ... Read More
The embarkation process was totally awful. We were made to stand in the very hot blazing sun in a line for more than 1 hour. It appeared that the Miami port authority was doing some major renovations. The ship was using a massive air-conditioned tent for the process. However when we got into the tent we realized that there were tons of space in the tent that could have been used to manage the line but we were left outside in the sweltering heat. I am still dealing with skin irritation issues from being in the hot sun for so long. Finally, upon embarkation, our cabin was not properly cleaned. The carpet smelled musty and the washroom area smelled badly. The cushions on the bed and on the furniture in our cabin had a clammy feel and strange smell.This was supposed to be a premium balcony cabin. On the positive side, the liquid soap for the face basin was a nice improvement on bars of soap which usually can become soggy and slimy. We had paid before-hand for shore excursions and internet packages for all of us including my adult son who was in a separate cabin. At the time of the online booking I had received email confirmation all of the bookings were a success. This I printed and carried with me on board as proof of the transaction. However when we go on board there was no record of his bookings anywhere. By the time that Guest Services - Reception had figured out what was going on, my son had missed out on two shore excursions which the rest of the family was going on, thus marring our overall family experience. Guest services indicated that their system had cancelled my son's bookings for no apparent reason. The ship claimed that they were in no position to do anything meaningful except for a bottle of champagne and some finger food. There was little or no follow-up from the staff to whom the matter was reported until the very end of the cruise at which time nothing could be done to salvage the situation. This was with the exception of Dimitri from Ukraine who attempted to be helpful at 5: AM at Reception to sort out my personal issues related to the non booking of Internet services which I had also paid for in advance but were not showing up on the ship's system. In the buffet restaurant it must be said that the breakfast juices were very good. In fact the best which I have had after cruising several times with other cruise lines. However, the wait staff in the buffet restaurant did not seem to be responsive to the needs of guests. Tables were taking very long to be cleared and no one was offering any assistance or drinks etc. In fact on one occasion a guest requested a spoon from a waiter. The waiter in a condescending manner responded by telling the guest where he could go to get one for himself. The customer service or lack thereof in the buffet restaurant stood in stark contrast to the wonderful, warm and personal attention provided to us by one of our waiters in the main dining room. Virendra Singh displayed excellent service and people skills as a waiter. He clearly enjoyed his interface with us and he deserves favourable recognition for it. On many ships shore excursions are planned for departure at multiple times during the day. And you know this because it is visible at the time of your online booking or on your excursion tickets which are delivered to your cabin upon your arrival. However, on this ship we needed to wait for the daily planner (the daily journal outlining activities) which was delivered under your cabin door at night, to know what time our excursion would leave. Therefore there was no possibility of sleeping late as you had to get up to find out the departure time and meeting point of our excursion. No information was on the ticket. The Fantastica package really was quite useful when it came to obtaining drinks. And the bar did a reasonable job with the preparation of cocktails. The interruptions in your cabin are very limited as it appears that they use your key card in the slot to determine whether you're in your cabin. This was quite useful. However it also meant that you did not see your cabin steward and so there was little opportunity for him to provide requested services. Time changes for the purpose of daylight saving were communicated word of mouth from passenger to passenger instead of using written communication sent to the cabin. It must be noted that there were excellent nightly shows for entertainment in the Theatre. Treasure Island and Spanish Classical stood out in particular. This is my second cruise with MSC, the first one being from Venice to the Greek Isles. That was a positive experience which is why we opted to use them again. I can say that their Theatre entertainment is quite outstanding and it is one of the few things which I will remember positively. And while the absolute distaste for our early experience with the MSC Divina could have been tempered somewhat by the few positives mentioned above, the ship ensured that we left with a totally negative view overall by our disembarkation experience. The disembarkation process was a complete mess. The ship appeared to give priority to guests from the United States and Canada as opposed to those who had same day flights. Additionally, while the group with prepaid ground transfers to the airport were told to gather at the prescribed meeting point at 9:45 AM, we could not get off of the ship for more than two hours thereafter. MSC constantly made an announcement blaming the delays on the Immigration officials at the Miami port terminal indicating that due to congestion they had stopped the disembarkation. However, when we eventually got off of the ship it was clear that the problem was caused by MSC themselves. There were no attempts on their part to assist with persons who were going to miss their flights. No accommodations or exceptions were made. We saw several persons who were very sure they were going to miss their flights. We ourselves only made it to our departure gate with less than 15 minutes to spare. One young MSC representative clearly said that when problems occur all the supervisors disappear. We even had to deal with a rude attitude from the person at the ground transfer kiosk outside of Immigration. We also heard our coach driver yelling at two passengers who had been overcome by the frustration of knowing that they were going to miss their flight to Paris. We are very disappointed by our overall experience with the MSC Divina. And while MSC may have done a good job when we cruised with them in Europe, clearly they are not ready to deliver responsive and caring customer service to customers cruising out of Miami. Read Less
Sail Date December 2017
This is my first experience with MSC. Previously I have sailed on Princess and one cruise on Cunard and this is obviously different then MSC. Will try not to compare these with this one. but that is very hard not to say, “They did this ... Read More
This is my first experience with MSC. Previously I have sailed on Princess and one cruise on Cunard and this is obviously different then MSC. Will try not to compare these with this one. but that is very hard not to say, “They did this on…” We chose this cruise be cause the itinerary and the time frame, being on board Christmas and New Years. But the time was a big problem because it was filled kids. That is not the issue,, their parents were the worse. The rudeness, the running around of the kids, in front of waiters, or other passengers, and the parents' saying "They are just kids," Seriously? Embarkation Firsts impressions… After reading all the stories of the New MSC Terminal in Miami, we were excited that we would be using the newer building, assuming we would be next to the Seaside. Our boarding passes listed that we would be boarding in either “F” or “G”. Found out by an Facebook MSC community member that we were in Terminal “B”, Seaside in “F”, but no other notice where we would be in. Communication was a problem with MSC from the beginning, more about that later. Now for the good and bad experience. Out of the cab, the porters took our bags and more interested then hinting about tips then putting the bags on a cart. All the bags sat on the curbside and it seemed a while before they moved carts in to move them to the ship. Noticed that because we sat in the sun for more then an hour watching them not moving. MSC did a very poor job of planning this part of the process, no signage appeared and very few crew members and staff were available to direct us or answer any questions. We saw one small sign that stated our boarding was a tad delayed by delays of disembarkation earlier. There were a couple of crew members offering small cups of water or juice, the large trash cans of overflowing and no one from the cruise ship or the cruise port came to dispose of the trash. All very bad signs when we arrived to board the ship. Once we got inside the air-conditioned building the process went faster and the staff people were greeting us with smiles and with good attitudes. They gave us our cabin cards, information how to activate our onboard payment methods, a weird way to do that bt that worked out fine, info about purchasing the internet but no map of the ship, or directions and options for lunch. We were told our cabin would not be ready for a while, but did not tell us when they would be available but that was not an issue. Dining Surprised and very disappointed. We were in the second sitting, upstairs at the Black Crab. I guess you like to use the “MDR” slang. Our servers Alex and Livan (I think) were great. We had a table of six, two other couples perfect so it was not to large to have a nice conversation. We have in the past chosen Anytime Dining, just in case… We started off bumpy with our servers when we all asked for ice and they looked at us like we were nuts. The same response when we asked for cocktail sauce for shrimp. The ice was resolved, after three nights, when bucket of ice. That made us all happy. As for the Cocktail Sauce for the shrimp, they brought ketchup and put something in it to perk it up, not sure what t was but it did not hurt us. The first impression of dining is the preparation, the presentation, how served and of course the taste. Many of the menus, especially for breakfast and lunch, were torn, sometimes stained, and not very attractive. The breakfast menu with the morning specials, were the same just about every day, nothing there special. The table cloths looked worn, threads on the bottoms and a few had existing stains. This was embarrassing. As for the presentation, serving and taste, this was the most surprising and disappointing aspects of our dining experience. 60% of the food was served just barely warm. At breakfast, the toast, English muffins etc. were all cold, not even warm. The omelet was the best thing for breakfast and was a little hotter than the rest of offerings. The choices of toast were white or brown, not very exciting or appetizing. with those choices. The presentation at meals was astonishing, at the breakfast the serving of the jelly and ja were the small packets seen in diners and again not very attractive. (Photo attached as well as a photo of the saddest thing ever served on a cruise ship) ... The Buffet. Usually not our favorite place, unless we a have an early excursion or returned after lunch. It was clean, the servers were very nice, and worked incredibly hard. Not our favorite place because the masses are nuts, the people are rude, just wandering around, moving in and out of lines, eating as they get their food and moving to their tables. The presentation looked like a buffet, that is not bad, moving lots of food in and out and keeping it hot is quite the task. The salad bar was always clean and constantly refreshed. The best part in this buffet was the pizza, usually four different pies to choose from. Hygiene at the buffet is the most troubling aspect. Just about everyone does not use the sanitizer, or Purell when they enter the buffet and the other restaurants. They should have the dispensers on both sides of the doors even having a staff member and better signs encouraging people to use these. Many in the buffet will refill their coffee mugs and glasses then getting a new glass. Enrichment Activities I did not notice any of these activities, I could have missed this especially if it was placed in the “Program”. Unless they consider Bingo, Trivia, Quest, Scavenger Hunts and Karaoke enrichment activities. Entertainment Entertainment tastes are very subjective, so my comments are my personal observation, although I did have many people saying the same thing. I had heard before that MSC entertainment was of the best on the cruises, so my disappointment was also very surprising, they advertise there is a different show each night, and the first night was great, but the rest of the shows looked the same, predictable. The “cast” of the show, included three vocalists, two sounded more like tenors then singers, but they were all great, a Soprano and Opera Tenor, she not so great, two Russian Acrobats, a group of three guys also doing some acrobatics stuff, a ballroom dancer couple, a Russian woman doing more acrobatic stuff on a chain curtain ring, and an amazing Salsa couple who were fantastic. And the Divina Dancers. The singers were great and do the actual singing, they do not use a live band, not real music on stage, they use prerecorded tracks with much performed lip synced. The cast walks on and off stage like walking with Pop and Circumstances, very unnatural. The variety acts all were great and very talented, but they looked the same on every show they appeared, although the Salas couple was amazing on the two or three shows they appeared. The stage and lighting are very boring. The stage has four sets of stair cases they move around, and put some props around them, and yes boring. Found out later our ship tour, that the revolving stage was broken and have not been used for a while. The dancers were great, but most of the time in darkness, td by the stage manager that they were too be in the background and not featured although you can light them a little more exciting. And note to the production company and directors, let the dancers sing. They only sang in one piece at the end of the show, they are very talented, not just dancers. Fitness & Recreation We did use the fitness center and the Aurea spa. The fitness center was great, the equipment was new each with access to satellite tv, and the spa treatments gave us access to the Thermal are, they could have some more lounger chairs, and the locker rooms could be refreshed more often, towels, mopped floor etc. But that was a great experience. Spa pet peeve on all the ships, the hard sell of the products. I know they are instructed with the hard sell, but not interested in $197.00 of face cream. They never take no. Onboard Experience The ship is beautiful but some weird design and some space limitations. The photographer people are set up in the middle of high traffic areas, and not situated in places that makes passengers move around. they use ordinary backgrounds on these photos and their display of photos are stuffed into bins and very hard to find. They miss a big opportunity for sales by not taking photos when we get off the ship at the excursions ports. I like getting a set of photos from all the ports. Photo of the ship, the date and port and photo very saleable. If they did this that was not obvious. They have these entertainment crew acting silly, but could be in photos with this or costumes maybe. Shore Excursions The excursions we picked were great. Some confusion and inorganization did happen in Ocho Rios, took us more than 90 minutes to get off the ship, sit in the sun and get on to the bus which was a 3-minute drive. The port there was too small and not very attractive. Service Service on board was very inconsistent. Our steward and dinner servers were great. We did have a few servers for breakfast and lunch were not very pleasant. Made them feel like they were doing us a favor. Of course, serving barely warm food may add to their attitudes. While many of the people at the front desk are very personable and carry with smiles they are not trained to answer the easiest questions. Having to ask others for responses and getting different answers very frustrating. They do have great patience working with different languages and cultures. Maybe a quide book at each service station that they could refer too under the counter? Maybe copies of the “Program” at the desk would help? No one should have to go get this from the different desk only to find out the three people at this desk have three different answers. As for the “Program”, again another hard to do, with different languages, I give them lots of credit for that, but the fonts are hard to read, and seems to change. Information on page three is different than page five, there are lots of spelling mistakes. Again, the first impressions, we have become nick naming this as the “MSC Misinformation” or “MSC Misprint”. Again, the first impression on the ground before we even got on board was very negative. Customer service was inconsistent and mostly badly trained and had some sounded like they were just there and not providing customer service. As for the website, that was an embarrassment. I will not go into the problems, and hassles I had to get information or confirmations. The one person at the website support phone call was the only honest person when she said, “Our website is not very good”. Read Less
Sail Date December 2017
Recommended by my family who had cruised and enjoyed the service before. Southampton to zeebruge , Amsterdam , Hamburg, le Havre. It became Zeebrugge 2 nights, Hamburg 2 days , Rotterdam and home Food terrible , cold and poor ... Read More
Recommended by my family who had cruised and enjoyed the service before. Southampton to zeebruge , Amsterdam , Hamburg, le Havre. It became Zeebrugge 2 nights, Hamburg 2 days , Rotterdam and home Food terrible , cold and poor quality. Restaurant food was not in the same league as other cruise companies we have been with previously. Customer servicece staff inadequately trained and poor English . Did not take responsibility for problems encountered. Room was looked after very well by the young polite and happy individual. The room however was a disaster. Everything in the room vibrated and I ran out of towels etc trying to muffle the noise from vibrating doors / walls / safe etc. Customer service failed us throughout this experience. The excursions were appalling as we did not end up in the ports we were supposed to. On one trip we were told to be back for 5pm. We spent five hours on the coach , two hours in the city of Amsterdam' to be back for departure at 5pm. We left at 9pm!!!!!!. We left several hours late at every port and arrived very late at Southampton. This resulted in many of us with rearranged travel plans home. Organisation was however the absolute pits. I cannot emphasise how bad this was and I was determined not to join the hoarders of dissatisfied on this cruise. Truly awful Read Less
Sail Date June 2017
Must start by saying, I have sailed Princess, Royal Caribbean, Holland, Carnival and now, MSC. Booked before I read reviews and was almost scared to devote 12 days and 11 nights aboard a ship that received such incredibly poor ratings. ... Read More
Must start by saying, I have sailed Princess, Royal Caribbean, Holland, Carnival and now, MSC. Booked before I read reviews and was almost scared to devote 12 days and 11 nights aboard a ship that received such incredibly poor ratings. Well.......who the heck is writing this garbage??? I am so glad we didn't cancel our cruise for fear of a subpar ship! This was one of the best, most pleasurable cruises we have ever taken...and....we would have stayed onboard for another 12/11 if we could! Embarkation was pleasant. Being seasoned travelers, we know what to have available to make the transition smooth. We were greeted by friendly, smiling staff dressed in black tux uniforms and wearing white gloves. The entrance foyer was stunning. Beautiful Swarovski crystals glittered on the staircases. We went immediately to our cabin..#11259. It was immaculate and decorated with soothing tones of garnet, cream and black, it was a far cry from most of the ships that decorate with orange, blue and bright green. Our balcony was very large and private. Our cabin steward, Jaime, came almost immediately and introduced himself and asked if there was anything he could do for us. He was friendly, professional and available the entire cruise. Our dining room was the Villa Rosa and we felt gifted with our head waiter, John. He made sure our dining experience was 5 star quality. Our food was delivered to our table piping hot or chilled to perfection. Which, I must add here, the selections offered were of superb variety, beautifully plated, and delicious! (I even took some "food pictures" to show our folks at home!) Our Assistant Waiter, Ivan, made sure our drinks were kept filled and served our table with quality and elegance. The first meal, I ordered an unsweetened ice tea with lemon and every night that order was brought to my table without asking. Now, that's what I call great service! We ate at the buffets for breakfast and lunch. There was a huge variety of foods to choose from. Every selection I had was tasty and fresh. It was no doubt the most variety of foods in a buffet we have every had. One huge thing I noticed about the food on board the Divina...if you ordered example: mashed potatoes- that's what you were served. Delicious, fresh mashed potatoes without the "curious, overwhelming oriental spices some of the ships just feel that need to add. And there were NO " jellied, pate UFO items"! You cruisers know what I'm talking about! Only Delicious food aboard the Divina! The shows in the Pantheon Theater were outstanding! The costumes, singers, and themes were some of the best I have seen onboard any ship. And, every night, there was a different show to enjoy. We took two excursions. The first was at Cristabol, Panama. We were bussed to Panama City and took a boat through two locks in the canal. It was a comfortable, entertaining and informative experience. We were also served a nice lunch.The second was in Puerto Lima, Costa Rica. We took the Rainforest Aerial Tram excursion. It was a beautiful, learning experience and well worth the cost. We were served a nice lunch there, as well. We felt the ports of call were great and sandwiched in between our days at sea, it gave us plenty of time to enjoy everything. My husband joined the spa while we were sailing and he loved it. We played games hosted by the entertainment crew. We watched the Super Bowl in our cabin, which was nice. Room service selections were plenty and fast....I think I have covered most of what we did. For those of you hesitating to book MSC Divina, let me say again....Our expeience was fabulous....We WILL book again. Read Less
Sail Date January 2016
Worst cruise ever! Not worth the money at all! Firstly they are the most disorganized cruise line out there. I was shocked when I arrived at the port and the line up was almost at security. It was so disorganized from the start they had ... Read More
Worst cruise ever! Not worth the money at all! Firstly they are the most disorganized cruise line out there. I was shocked when I arrived at the port and the line up was almost at security. It was so disorganized from the start they had two lineups that made things more confusing. The staff couldn't tell you where to go because they didn't even know what was happening. Then when we finally got on the ship our rooms were not ready which you know is understandable sometimes it takes longer than they expect. So we went up to the buffet. Never have I ever seen a buffet on a cruise ship serve hot dogs and hamburgers as apart of the buffet. The food in the buffet was always cold and horrible.When you were done eating at the buffet it also took forever for the staff to remove the dirty dishes. Three or four would pass and just ignore the dishes. While on the ship they had over 3 formal night in the dining room which wasn't expected one or two would have been good but over three was too much. The waiters in the dining room are under trained passing food over you. Responding with a YUP. What kind of service is that. Then when it came to actually get of the ship in ports it was a bigger disaster! They didn't announce that we arrived. They didn't tell us when we could start getting of the ship nothing. And the staff didn't know anything about what was going on either. The other thing is we left EVERY port LATE!!! Even out of MIAMI we were supposed to leave at 7 we left after 10. And they didn't inform us until later on around 9 as too why we haven't left. The Entertainment was horrible. Worst shows I have ever seen! They didn't make sense they were all over the place and need to be completely redone! The cruise director should be FIRED! We never heard from him! He would walk through the ship and not greet on guest. Its hard to find anyone on the ship that speaks perfect English. Its mainly an Italian speaking ship. Overall save your money and stick to the other cruise lines!!1 Read Less
Sail Date November 2015
We cruised with 26 friends on the MSC Divina to the Panama Canal and back to Miami (November 11-21, 2015). It was the first time on Divina for all of us. As you go through my review, you’ll see that I thought the Divina has some good and ... Read More
We cruised with 26 friends on the MSC Divina to the Panama Canal and back to Miami (November 11-21, 2015). It was the first time on Divina for all of us. As you go through my review, you’ll see that I thought the Divina has some good and some not-so-good points, thus the title of the review. Embarkation: The large majority of passengers on this cruise were non-Americans; the language barriers presented by so many non-English speaking passengers slowed down the process of signing in and boarding the ship. The delays were not excessive and the agents did their best to move people along. MSC does not register your charge card during check-in for on-board purchases; this led to problems later, especially during the disembarkation. Rooms were ready at the promised time and the Buffet served a nice lunch while we waited for our rooms. Ship Appearance: The Divina is a beautiful ship with Swarovski (pardon the spelling) staircases in the main lobby. It is tastefully decorated and easy to maneuver throughout. There are nice shops and lounges mid-ship. The Casino appeared to be nice; I don’t gamble so I’ll reserve any opinion on the Casino. The Buffet on Deck 14 is nicely laid out and provides plenty of space for people to sit and enjoy their meals. The Theater was large, spacious, and very nicely decorated. The Spa and Gym id the front of the ship were very nicely decorated and equipped. A shortcoming for ladies in our group was the lack of adequate areas to play Mah Jong and other board games; the Library has no card tables and there is no designated Game Room as on most other ships. The ladies had to “hunt and beg” for areas to play. The Pool area is very nice appearance-wise; it has a few MAJOR shortcomings: (i) the starboard side of the pool deck is designated a smoking area (with all the Europeans on-board, it is probably more appropriate to call it a “chimney zone”). Walk through there once or twice and your lungs were ready to explode and your clothes would stink from the smell of smoke; (ii) the ship has a policy about leaving towels and belongings on pool lounge chairs and tables by the pool; you’re not supposed to leave the unattended for more than 30 minutes. Unfortunately, the crew does not enforce the rule so people would deposit towels at 7:00am and tie up all the tables and lounge chairs for the entire day, especially on those days at sea. Main Dining Room: Other than the evening they served lobster, the food in the main restaurant struggled to be mediocre. There was very little variety in the food and for the most part, it wasn’t well prepared. Soups were absolutely horrible; the first day, I ordered clam chowder and thought it couldn’t get any worse. That was until they served me French onion soup a couple days later; the onion soup was more a brown gravy with a piece of bread floating on top with a touch of melted cheese. The bread was tougher than a hockey puck. That’s enough on the soup; moving on to the entrees. There was never anything special about the entrees. I have relatively simple tastes when it comes to meals; meat, potatoes or pasts, and veggies, but MSC left me each evening with a desire never again to return to their main dining room. Desserts were nothing special other than a cannoli early in the cruise and cheese cake on lobster night; other than those it was ice cream after almost every dinner. To their credit, the ice cream was delicious. There is a Bakery on the main deck that has wonderful looking desserts and pastries, so MSC has the ability to make them available. If you want the good desserts or gelato, you have to pay separately for them. Lobster night was great; large, tasty lobster tails, and the waiters were pleased to serve extra lobster tails (best dinner on the ship). They always had a “fall-back” at dinner if you didn’t like the chef’s offerings. You could get a strip steak or chicken. Did you ever try to cook a quarter inch thick strip steak medium rare? It can’t be done or at least MSC couldn’t do it. Most nights the steaks were well done, dried out, and tough. The main dining room is understaffed and meals frequently took over two hours with a half hour between courses. We had two waiters for 5 or 6 tables; they tried hard, but were fighting a losing battle. There is also a major language problem with a large Indonesian staff that doesn’t speak English or any of the other primary languages of the passengers. Asking questions and ordering led to many blank stares and mistakes on what was delivered to the table. Closing note on main dining room: this is an Italian cruise line, they should have offered better Italian dishes on the menu, such as veal parmesan or Milanese. Other than eggplant, Italian dishes were marginal. Buffet: Rarely do you see a cruise where the Buffet is better than the main dining room, but that is the case on the Divina. There are a variety of hot and cold cereals available for breakfast. There are also pre-cooked eggs, breads, sliced luncheon meats and cheeses, as well as hot cakes. On the downside, waffles are pre-cooked and a little spongy. There is no omelet station where you can get your eggs and omelets custom made; that’s a serious downside. Lunch offers some good hot dishes, good pizza, and sandwich meats. Dinner closely resembles the lunch menu. There’s plenty of seating. Juices and iced tea are available at plenty of drink stations. Desserts are actually better than those offered in main dining room. The Buffet was also open late after the show in the theater and offered pizza and cookies for a late snack. Gelato: There are two gelato shops on board; one on the port side of the pool deck and the other in the middle of the ship on deck 6. The gelato is excellent and costs about $2.30/scoop; probably the best snack on the ship. Entertainment: The shows in the theater are great and there is a different show each evening. The four singers (3 men and 1 woman) are fantastic. The dancers are very professional and talented. The “Swing” show closes with a great tribute to Frank Sinatra. The Michael Jackson show has wonderful dancing, as good as MJ himself, but the singing is lip-synched; still, not to be missed. The Italian night was also excellent. The Beatles tribute was only OK. Overall, the theater presentations are MSC’s best attribute. Most cruise lines have TV type game shows for audience participation; these are usually offered in lounges or central areas that are air-conditioned. Divina has these shows on the pool deck. This presents several problems; it’s hot and the lounge chair and table hogs are camped out all day on the pool deck. There is not enough available seating for others to participate. Disembarkation: What appears to be a very organized effort is short-circuited by Divina’s charge card policy. Remember that they do not register your charge card when you embark. Instead they have a few ATM-like machines on the 5th and 6th decks where you must register your card. This requirement is also not well publicized by MSC. If you are new to cruising or not familiar with the MSC method and you fail to use their ATM-like machine, you are detained when you try to leave the ship and are sent back to Guest Services to close out your account. Our group sat on a chartered bus in the parking lot for over an hour waiting for two people to go through the “return to Guest Services” routine; one owed $.58, yes, fifty-eight cents. MSC should get in touch with the rest of the industry if they want to attract repeat American customers. In Conclusion: There are just too many areas where MSC is deficient in their service and the quality of their food. My wife and I are already booked for an April, 2016 cruise on Divina that we will be cancelling. For future cruises, we’ll stick with RCCL, Celebrity, or Norwegian; they know what Americans expect and deliver fantastic service. Read Less
Sail Date November 2015
The only positive thing to take away from this cruise is that we were able to finally get off with no thanks to the ship staff. We chose to walk off and were directed to a bar to wait our turn. It was an endless wait which finally ended ... Read More
The only positive thing to take away from this cruise is that we were able to finally get off with no thanks to the ship staff. We chose to walk off and were directed to a bar to wait our turn. It was an endless wait which finally ended when we say people disembarking through the window and decided to take our chances and attempt to get off ourselves. Every port we were in we left late including our first day in Miami. The food was horrible mostly hamburgers hot dogs fries and pizza other items which were either inedible or tough as nails and dry. The dining room had so many tables crammed into it that it was difficult to navigate through between the guests and staff. If there had been an emergency there would have been problems. In the dining room with food never arrived hot. Coffee was never offered after a meal unless asked for. Wait staff @ dinner was friendly but not trained properly as they would reach over people to pass plates. In the morning the one staff waiter told us that he would see us tomorrow after we asked for hot sauce in a tone that said don't bother me again. The shows were ok but that was the only entertainment in the evening. Days @ sea were extremely boring. The only time we saw the cruise director was in the evening when he introduced the show on stage. The excursions never left or returned on time and were very poorly organized. In port it was a guessing game as to when we could go ashore. If this had been our first cruise experience it certainly would have been our last. This is certainly not a cruise line for Americans or Canadians as we expect better and have had way better. Lack of ATM was a big problem and when asked about the currency exchange in the ports the guest service desk didn't know didn't care and not their problem. We were told to find a bank. This cruise line is not geared for this market and really needs to revamp itself if it plans to make it here. As for us we will not pay for a substandard cruise like this again and will make certain we read as many reviews and talk to as many people as possible. Read Less
Sail Date November 2015
Our third cruise but the first with MSC. We had a wonderful time on the MSC Divina it’s a very lovely ship. They are more European style it was a different experience for us. We were on the 13th level (even if it’s under the pool area ... Read More
Our third cruise but the first with MSC. We had a wonderful time on the MSC Divina it’s a very lovely ship. They are more European style it was a different experience for us. We were on the 13th level (even if it’s under the pool area it wasn’t that noisy) and they call it the CUPIDO, we were at mid-ship best place to be if you don’t want to feel too much waves!! We had the one hour BALI massage, very nice. We tried the 4D theatre twice, the films are very short but it’s a nice experience to do on a ship, the Canyon film is the best. We also enjoyed a film on the big screen outside on the Friday we saw Maleficent with Angelina Jolie, the films they showed every night were very recent. I did try the Formula 1 should’ve tried it again to do a better time but it was a great experience. We tried the Pizza Eataly, the pizza was good. Andy gave us a very good service at the Black Crab restaurant we ate there almost every night. The buffet was good and we liked to sit in the back of the restaurant for the panoramic view. Thank’s to Agus he was our concierge and did a good job taking care of the room for us. The ship is quite big, they don’t have that many boutiques and that’s OK because you have plenty to shop at every port. We tried the Casino a few times maybe will have better luck next time! Our first stop was in Falmouth, Jamaica this was the second time for us and we enjoyed walking around the port and checking the boutiques, we came back to enjoy the ship since a lot of the cruisers were out on excursion. Our second stop was in Cartagena, Colombia it’s a very clean place and they are very well organize for the excursions at least 44 buses were there on our arrival, we only went for a walk nearby they had a little restaurant with boutiques and a nice place to walk outside. Then we stopped in Cristobal, Panama and we took an excursion to visit the old Panama City, our guide Beni she was just great! We enjoyed our tour and we saw that they are doing a lot of renovations so in a near future it will be a very nice place to visit. Then we stopped in Puerto Limon, Costa Rica we took the train and river boat ride not too impress with this tour, and the area of Puerto Limon is not very clean, but they have a lot of banana trees!! Our last stop was in Cozumel, Mexico this was our first time in this port wow a lot of boutiques and shops there my wife and I shopped for a couple of ours and came back on the ship with a few bags!! We had lovely weather just on the last day it was cloudy, windy and a bit of rain but it was OK we were on our way back home. Also just a note the ship is smoker friendly (we don’t smoke) but we still have enjoyed this cruise.   Read Less
Sail Date November 2014
The MSC Divina is a magnificent ship with ambience to spare. I am a travel agent and often serve a Group Leader for my clients. On this sail date of November 12, 2014 we had 57 cruisers. The ship definitely has a Mediterranean flair to it ... Read More
The MSC Divina is a magnificent ship with ambience to spare. I am a travel agent and often serve a Group Leader for my clients. On this sail date of November 12, 2014 we had 57 cruisers. The ship definitely has a Mediterranean flair to it and it cries to say "Relax and Enjoy"....which our group did for 10 nights aboard. Please note that, although the ship is absolutely beautiful, it does have flaws.....there are no handrails in the lower level of the theater and the stairs can be deceiving. They are lighted but confusing when you walk down them. Be careful! Also, there are one and two steps throughout the ship, appearing where you don't expect them to be, so also be aware of your surroundings when it comes to stairs/inclines/declines where ever you go! The Dining experience is relaxed and consistent. The food is served in a timely fashion and, although the portions are average, they are magnificent and flavored well. You are encouraged to have seconds if you have a big appetite. Our cabin (13120) was on the starboard side and mid ship, close to the elevators which was a plus for my cabin mate and me. It was clean and beautiful as well as functional. Bring extra hangers since the hangers provided by the cruise line are fat and limit the number of clothing you can hang. I suggest placing the hangers provided on the floor of the closet with your shoes. When it comes to the safety drill, you do not have to wear your life vest to your muster station (Carry it). The entertainment on board is probably some of the best afloat and takes into consideration many cultures and interests. Don't miss the Michael Jackson Tribute.....it is awesome, as are all of the acrobatic shows, combined with singing and dancing. Not to be missed! When we took the Panama Canal excursion, it was very well executed and went off without any problems at all. The staff led us to our bus and away we went for a wonderful experience into the Canal, all the way to the Pacific Ocean. Embarkation and Disembarkation went off with out a hitch either way, except for the people who needed wheelchair assists. Prepare to lose your group if you need this service. We waited 45 minutes for anyone to assist us on embarkation and an hour wait for disembarkation. In summary, we had two mishaps during our 10 night cruise, which were unfortunate but did not impact on the rest of the group's wonderful time on the MSC Divina. I do warn you of the stair/incline/decline situation so slow down, be aware of where you are walking and otherwise, have a great time. Read Less
Sail Date November 2014
Positives: 1) getting on the cruise and off were both a breeze as we were rushed to the front of the line and where we needed to be quickly. 2). Shore exclusion to the Panama Canal were given first few rows of the bus that took us to ... Read More
Positives: 1) getting on the cruise and off were both a breeze as we were rushed to the front of the line and where we needed to be quickly. 2). Shore exclusion to the Panama Canal were given first few rows of the bus that took us to the ferry. 3). Pool areas, top sail lounge are never really crowded so you can enjoy more space than out in the main areas. 4). Unlimited alcohol......I am not saying this is positive for all but it's a fact. 5). Comfortable beds, pillows are great, spacious cabin about 300 sf with tub and staff do a great job keeping it neat. Negatives: 1). Concierge barely understands English and they take the roomroom service orders. For example order a pot of coffee they bring a cup. They will also tell you things are complimentary and they are not. This is a real weak link. 2) Because the number of people in yacht club is small some guests are out to meet everyone so if you want space it may be hard to always do. 3). Food is nothing spectacular and most can be found in main dining room and buffet. What you get is a wait staff handling less people. The specialty restraints are even worse. Eataly looks like a chic filet and Italia has a set menu with no substitutions. Both are horrible examples of pay restraunts. I wasted my money there so you have been warned. Seriously go on the ship yourself and look at the joints on Deck 7. Nobody hardly is ever sitting in them. 4). The kids. Because it is a small area they stick out worse then the main areas of the ship. We only had a a few but it was easy to hear them in the hallways running outside the room. I am sure you will have more and it will be worse. 5). This is not Crystal so don't expect it to be. You pay twice the amount of a balcony room and half the price of Crystal. Consider it a glorified balcony with unlimited drinking.   Read Less
Sail Date December 2013
Just finished a cruise on the Divina. My husband and I have been on many cruises but this one did a full circle from Miami to the Panama. Excursions were poor quality. Children running everywhere during adult times, in halls, up and down ... Read More
Just finished a cruise on the Divina. My husband and I have been on many cruises but this one did a full circle from Miami to the Panama. Excursions were poor quality. Children running everywhere during adult times, in halls, up and down stairs. No controlled activities for kids...bad. Shows were the same with a different theme except for one night we had a comedian. Food was fair...nothing great. No art shows...one demo cooking in a cramped area. Arts and crafts were good. Trivia was fun except some answers were wrong. Pre booked excursion packages were not honored so we had to pay on ship prices. Ship seemed very disorganized especially trying to get to dining room...couldn't go through...had to go up and down and up....crazy. Dining room was over crowded....my husband and I were on an oval table for six and there were 8 of us so he had to squeeze a chair in to sit on. Staff didn't know how to serve very well...would serve my husband first, no napkins on lap by waiter. Arriving on ship was to a dark room...no one told us that we had to put our room key into the slot to have the lights work...many people said the same. Steward kept forgetting to give us washcloths. Shopping on board was poor assortment. No enough activities. On the good side: check in was easy. Ship was pretty. Drink prices were good. Read Less
Sail Date December 2013
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click