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3 MSC Cruises Nice Cruise Reviews

I was looking forward to the well earned cruise with my wife and I have the following compliments and other issues. This is a copy of the letter sent to the company minus some details. ?the rest is up to you. • We were impressed ... Read More
I was looking forward to the well earned cruise with my wife and I have the following compliments and other issues. This is a copy of the letter sent to the company minus some details. ?the rest is up to you. • We were impressed with the ship and outside cabin a nice surprise; but I think after complaining to the booking company on their services and attitude and lies about the trip advertised in the daily mail, they said was not true. I complained to the daily mail and the agency who we booked through, to no avail but think the outside cabin was a way to keep me quiet. • The staff were brilliant and the fact they all could speak several languages was remarkable and most of the staff were wonderful • I enjoyed the ease of being booked in on the ship, the trips were well organized and getting on and off the ship was well planned, we were both impressed. • The best person was Patric Maximin he was the Cabin Attendant, a wonderful guy, so were the following people: Photography shop, Ladies bags shop, Perfumery and most of the waiting staff, another one who stood out was the chap selling the Aqua product range, he was from an area of the old Russian states, very funny polite and extremely friendly • The food was as always on cruises plentiful and many people were proving to be just ignorant and greedy with as much being thrown away as was eaten by the sensible people. The food looked good however I did not have one hot meal, food on average was Luke warm with one dish I love Pasta with cheese sauce was actually very cold, complaining did nothing so gave up in the end! I am a qualified chef in my own right with hotel and 22 years in the military serving between 1 person and 5000, my food was always and had to be spot on with amount quality and appetizing • Why is it allowed to walk about the ship with drinks from the buffet area and on some occasions people were eating meals in the pool area and even by the Jacuzzi!! Not one member of staff stopped this or prevented it, I feel there is a careless attitude around the ship in general, even one polish member (waitress in one of the bars) was quite nasty, no idea why. • I found out that the locals in Italy who were on the ship paid less than half the price we did, why? I was not impressed with the cost of the flight either (£200.00 each) I could have got it cheaper • My wife and I went on a couple of excursions, apart from the price they were ok but When we went on the Rome trip the lady who was our guide was speaking in German only until we complained, her answer was I only want Germans and was very adamant about this (she was from Germany living in Rome) there were 4 or 6 English speakers, the 2 from Japan went off on their own!! We had on the full trip around Rome about 1 hour in English as I complained the rest of the time was in German. • On return to the ship I registers a complaint to the information desk, a young lady wrote the information down, If I remember on a form as asked for my money back. since then they have refused a refund • The next issue is the spending I made on the cruise well over 1400 Euros,the future cruise is supposed to be a benefit with discount cards, these have to-date not been sent. • I would have had more drinks (we would never drink the extortionate price tag offered for the drink’s package, but 25 Euros for an average wine and I think the bottled water was about 4 Euros. • A few years ago my wife and I had our first cruise it was fantastic but with another company, I am concerned over trying you again on a long haul trip around the Caribbean or else where • I held back my comments for social sites but now feel I need to voice my thoughts. I am sorry to do this and I for one hate complaining but enjoy giving compliments, however this time I have made an exception. You also need to take the agency in had selling via the Mail and Daily Mail. do not be put off with my own issues as the Italian company service thousands each year, many of whom seem satisfied Read Less
Sail Date March 2015
Where do I start, Villa Franche I lovely little hamelet to begin our alternative cruise from , however as the day of embarkation was in the mid thirtys I thought that the Port authorities may have allowed passengers to use the shelter to ... Read More
Where do I start, Villa Franche I lovely little hamelet to begin our alternative cruise from , however as the day of embarkation was in the mid thirtys I thought that the Port authorities may have allowed passengers to use the shelter to save themselves from the UV rays but no we had to wait 6hrs to board so we waited slowly baking in the sun . Finally boarded and found our cabin which was very very nice along with the whole of the ship simply beautiful were my wife's words ,we made our way up to the pool deck to find a seat to sit and have a welcome aboard drink and finally found an attendant and placed a order only to wait 20plus minutes for him to return with a beer and soda ,it was strange to see so many senior officers around the pool area for great lengths of time not socializing just looking and looking and smoking and drinking coffee everyday the same one's were there ,while the rank and file were running around unhappy in their own special way having fingers clicked to bring senior staff their coffee's treated poorly and was obvious thru out the ship, We ate mostly in the buffet and found the choice limited and layout confussing as doors closed some times and open the next only to be redirected to the opposite side after entering, the food was plentiful thank goodness as the amount of waste by other cruisers was shocking and the lack of manners by both senior personel (those in white uniforms ) was discusting to say the leastenough about the food .we thought the shows were the highlight of this cruise and really enjoyed the variety , we would go to the casino after the shows and try our luck but we were lucky to find a seat as many children were at the machines and when confronting staff I was told the as a gent was blind his grandson was helping him gamble lol. Finally we were overlooking the pool area and watched at least 12 youths about 16/18 years old being pains throwing others in and jumping in in groups ,I said to an onlooking officer is he going to wait for an accident to happen before taking action , he replied I asked them to stop but they no listen to me , I will not use this company again and not recommend to anybody the majority of staff were just plian rude and were dilligafs. Read Less
Sail Date August 2013
Our first ever cruise was with MSC four years ago, and we haven't sailed with them since. We were therefore aware of the language problem etc. We'd already cruised twice this year, but when a great deal came up with them for ... Read More
Our first ever cruise was with MSC four years ago, and we haven't sailed with them since. We were therefore aware of the language problem etc. We'd already cruised twice this year, but when a great deal came up with them for October, we thought we'd give them another try. We have to say at the outset that we had a fab time - we were both stressed from work and really needed some down time - and we got that. Embarkation at Villefranche (not Nice as stated above) was very simple and easy. We stayed overnight in the Welcome Hotel in Villefranche and simply walked the 50 yards to the cruise 'terminal' (those who've embarked at Villefranch will know that it can hardly be called a terminal). We were tendered onto the ship and were aboard by 10.00 a.m. Our cabin was ready for us, and although it was a bit on the small side compared with Cunard and Princess, it was perfectly adequate, and very nicely decorated. The ship itself is beautiful, and our only criticism is that they seem to have traded public areas for cabin space so that they can pack more people on board. At times it was a real fight to get through the atrium/shopping area, and the tables were very close together in the restaurant. There's also no forward facing lounge/bar, which we really missed. The food was perfectly edible, and certainly not powdered or 'all cooked from frozen' as some people have said. However, you could tell that it was, for cruise food, a bit on the cheap side. Certainly not a patch on Cunard or Princess - if Cunard is an 8, MSC would struggle to get a 5. Hubby was very disappointed that there was no lobster on Gala night! We always managed to get sun loungers when we wanted them, despite the cruise being completely full at one point (3,200 passengers). Our biggest complaint was the noise volume of the Italians on board - having sailed with MSC once before, we knew what to expect, but the ones on this cruise (particularly those taken on in Livorno and Naples) were incredibly loud. Groups of 8 or 10 (or more) would literally be shouting all at once - and there would be 20 or 30 groups all doing the same. We never stayed in the atrium area, or the poolside, for long, as the noise was just too much for us. We always managed to find a quiet area either at the back of the ship, or in one of the inside lounges, but sometimes a group came to sit next to us and started smoking and shouting, and we'd have to move again. The shows were, considering the variety of nationalities on board, very good indeed. We had lovely waiters, fab cabin stewards, and without exception found all the staff to be friendly and willing to help. Every effort was made to speak English by all the crew, and you have to ask yourself whether such effort is made in reverse on English-speaking ships! So, on balance, we think we'll probably stick with English-speaking ships in future, but would certainly consider MSC for a second or third cruise of the year if the price was right. If you're short-tempered and expect to be spoken to in Queen's English, don't go on MSC, but if you can make allowances for the (sometimes rude, and always) loud Italians, and appreciate that you've not paid a lot for it, then give them a try. Read Less
Sail Date October 2012
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