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3,017 MSC Cruises Miami Cruise Reviews

We booked this cruise at full price over a year ago. We wanted to try MSC, I had read all the reviews and decided to go with an open mind. First off the ship is beautiful and very clean, the only think we didn't care for is the ... Read More
We booked this cruise at full price over a year ago. We wanted to try MSC, I had read all the reviews and decided to go with an open mind. First off the ship is beautiful and very clean, the only think we didn't care for is the chopped up layout. The staff at customer service desk were unfriendly like other reviewers have stated. The lack of communication as to what was going on was unbelievable. No crew had the same story. We couldn't make any of the ports scheduled due to the Corona Virus which I do understand is out of control of MSC. But come on, a little compassion would have been nice. We were so excited to go to Tortola but missed it. We paid top dollar for this itinerary and in return did not get our money's worth. When we mentioned this to the Customer Service desk their attitude was, "what do you want me to do about it". They did not care. They also stated that the contract states that MSC can change ports as their discretion. Nice attitude there. The food started out okay but went downhill. The selection was not great. Pizza was awesome. Oh, who runs out of Bud Light? Oh, MSC does. I wanted to give this cruise line a chance but the fact that they are so unorganized makes me think twice about it. I also had an incident with one of the stores. I bought a bracelet which they sell by the inch. After they measured me they did not have the lobster clasp so they told me to come back later. When we went back they still couldn't find one. So I decided to get the bracelet anyways and would have a jeweler back home fix it for me. The girl then informs us that the sales person made a mistake on the price. I had a receipt. She would not honor that price. We had to get the manager and argue about it. we finally were told we could have this 6.00 item for free. Okay all is well, but guess what, we were charged. I didn't even bother to argue about that little amount. That is just one of the little things that bugged us over the week. Not very customer friendly. We paid $1600.00 for a balcony room which was a great deal but then we hear that people on the ship got the same room category a month before for $700.00. We asked for a credit but got nothing. So we paid full price for one of the cheapest itinerary's. Oh well, live in learn. Will we cruise MSC again? I don't know. But they have a ways to go with customer service. Read Less
Sail Date March 2020
It was our first time on MSC. Being that the ship was only half full of passengers and the hole corona virus outbreak made for an uneasy cruise. The food was average witch was disappointing as I was under the impression that their food ... Read More
It was our first time on MSC. Being that the ship was only half full of passengers and the hole corona virus outbreak made for an uneasy cruise. The food was average witch was disappointing as I was under the impression that their food was much better. I will say that they made very good pizza. Not impressed with their steak house, I rarely send food back , but I had to with my first steak (over cooked). The service was great from all the crew members. They too had to be worried about the virus and what was going to happen with them as far as trying to get home are staying on the ship. The ship is beautiful , many places to just sit and relax . Many bars . Cabin was ok , standard size , balcony was nice size. The TV channels where limited ( I know you don’t go on a crusie to watch TV ) I would have liked to have more then CNN for news. Read Less
Sail Date March 2020
I chose Divina for the classic nature of the ship and it’s original itinerary but that had to change because of the nature of covid-19 and that was completely understandable. The ship was absolutely beautiful, just as I was told it would ... Read More
I chose Divina for the classic nature of the ship and it’s original itinerary but that had to change because of the nature of covid-19 and that was completely understandable. The ship was absolutely beautiful, just as I was told it would be. From the start MSC buffered us from the harsh realities of the outside world and encouraged us to stay informed but to relax and let them handle everything, and that they did! Service was top notch and 5 star with Alvin and Mac as our MDR waiters and Pasquale the maitre D. So wonderful in fact that we were offered an upgrade to the butchers cut and we politely declined because we enjoyed our experience so much with Pasquale, Alvin and Mac and wanted to spend that last night with them and our other table mates. Top officers of the ship were easily available and accessible most times of the day if you needed anything and very ready to answer any questions or concerns from the captain to the cabin attendants. Guest relations was extremely helpful with one exception where I was told some people are offered better services than others in the same cabin class, which was wrong information. Overall my experiences were overwhelmingly pleasant and any hiccup was quickly remedied by leadership on Divina. I was surprised to find that Bella balcony staterooms were larger than fantastica balcony and Bella was less expensive. The room service included with fantastica didn’t make enough of a difference to lose the much needed space and the loss of a sitting area inside the cabin. That needs to be reconsidered. Floor levels aren’t what determines luxury. I’d have gladly paid more more a bigger balcony cabin on a lower floor. You should consider flipping these categories. There were two hiccups, room service and the one issue with an unqualified guest relations female but both were taken care of quickly and I was extremely happy with the results. The last issue I had was with photography which I will avoid at all costs in the future due to its bureaucracy and complicated schemes to get more money out of you by scamming you out of package discounts. I was waiting for a time share pitch or used car extended warranty offer to follow. No one seemed to know why it was so complicated and offered no valid reason for the complicated rules and regulations set forth by who knows who and who knows why clearly designed to gouge people. Management was completely castrated to make any concessions to the inane rules and regulations to make a sale so I had to pass and walk away rather than pay double for one picture while a package deal should have included it for half. Any questions or requests to modify a “policy” was met with attitudes as if I were a criminal for asking. The worst customer service I’ve ever experienced and in sharp contrast to everything else onboard Divina. This is your one area to focus on major improvement. This cruise was filled with twists and turns and changes and surprises every day because of the external virus situation and in all honesty, MSC turned into a mystery tour that anyone would have paid for the experience. They kept us upbeat and confident that everything was handled and for the most part, it certainly was. From surprise destinations to marriage proposals within the cast of the evening theatre show to whatever... Divina was a very pleasant experience and no one I talked to wanted to leave the ship for the harsh reality of the mainland as we returned. Lifelong friends I made on this beautiful ship that week still talk of commandeering the ship away and starting our own colony at sea with the passengers and crew whom we loved. You’re lucky I can’t manage to steer a boat that large or we might have tried... Read Less
Sail Date March 2020
This trip was booked in November as a quick girl's trip. We had never tried MSC before and they were offering great prices as they were new to the US market. With COVID 19 just starting to hit headlines we weren't sure what ... Read More
This trip was booked in November as a quick girl's trip. We had never tried MSC before and they were offering great prices as they were new to the US market. With COVID 19 just starting to hit headlines we weren't sure what to expect since other cruises were started to show cases and quarantines, but we decided to make a go of it anyway! We flew in the morning of the cruise and arrived in Miami without any issues.We got to the port around 9:30. Check-in was a breeze, even with all the extra precautionary steps - such as them checking every single page in our passports to make sure we hadn't traveled to a banned country, and doing thermal scans of every passenger. I'd say check-in maybe took 30 minutes total. They never gave us a total headcount for passengers but I would say it only appeared to be about 50% capacity. We boarded the ship around 11:30 and went straight to the buffet lunch. We had no issue finding seating and had plenty of decent options to choose from. We had mandatory safety/mustering drill around 3:30 and were late setting sail - I think we were supposed to leave at 6pm and it was more like 8pm. We didn't have to wait at all to get our first drink at the pool bar, but I will say that we had the basic drink package and it is very limited on what you can get for $6 USD. Mostly mixed drinks (like screwdrivers or Rum & Coke) and Moscow Mules. Nothing fun like pina coladas or margaritas are included in basic package. We decided to skip the main dining room the first two nights of our three night cruise and opted instead for buffet. Again, seating was plentiful and it was easy to find food we liked. We went to the show the first night "Autumn in Paris." It was just okay. We've been on 8 other cruises (Royal, Carnival, Celebrity, Norwegian) and it just wasn't up to the same level of entertainment. This line is all about the cruise experience and less about the endless things to do on theirs ships. No trivia, no art auctions, no surfing, no rock walls - but we were 100% fine with that because we didn't want to feel like we had to be somewhere doing something at all times. We also did not use the Casino, though in passing through it, it was very small. I would say the shopping is about average for what you normally find on cruise ships. I picked up a few things for my kids, but I wouldn't say there was anything amazing. There were plenty of pools and hot tubs and it was easy to find empty hot tubs because of how few people were on the cruise. Our first stop was MSC's private island Ocean Cay. It was a beautiful island. It had everything you could want - plenty of beaches (8 to choose from) a handful of no pressure shops and bars and food trucks. We were hoping we could stay here the whole time and be stranded there! Our second stop was Nassau. We opted to go on a local bus (jitney) to a beach and spend the day relaxing and doing nothing on our own time. We did local shopping near the port on our way back to the ship. We ate in the Main Dining Room for our last night. The food was good - not great, and we had one other couple at our table. We ate all of our breakfasts in the buffet, and they were fine. Our room was upgraded from interior to balcony and it was just the right amount of space for two people. There was plenty of closet and drawer space. The bathroom was average size and had shampoo/body wash dispenser. We did have to ask our steward for hand soap, as it was empty when we arrived and we were missing our pool towels. You have to use the same pool towels the whole time (even at the beach) and it was hard to track our steward down to swap them out for clean/dry ones. Overall, I would say these were unusual circumstances so hard to judge a trip - but I would like to try MSC again! Read Less
Sail Date March 2020
We booked this cruise on black friday.Very good price.This ship is beautiful and very clean.The cabins are also quite large and comfortable. THATS THE GOOD.Now the food is very bad.All food was cold.Cold food was warm we were scared we ... Read More
We booked this cruise on black friday.Very good price.This ship is beautiful and very clean.The cabins are also quite large and comfortable. THATS THE GOOD.Now the food is very bad.All food was cold.Cold food was warm we were scared we would become ill.We ate pizza for three days.The service desk is a no go.Most staff have very limited English. We were charged for drinks on Ocean cay even though we had a drink package.We stood in line one hour to get this taken care of.Many people with the same problem. STAY AWAY dont fall for the great price and beautiful pictures.The entertainment was also lacking.We never saw or heard cruise director.Alot of the music is in Spanish we were very board most days.This is not a fun cruise this is a laid back most people sleeping after 10 kind of cruise.Like I said save your money dont go on this cruise ship. Read Less
Sail Date March 2020
To start I need to tell you that the ship was at best at half occupancy. I am sure this had a huge impact on wait times, table availabity in the buffet area and deck chair availablity. The occupancy was heavily affected by the ... Read More
To start I need to tell you that the ship was at best at half occupancy. I am sure this had a huge impact on wait times, table availabity in the buffet area and deck chair availablity. The occupancy was heavily affected by the coronavirus. Embarkation went quickly and easily. We arrived around11:30 am and were on board by about 12:15. There were no lines to check in. We had to wait until noon to start boarding. we were in group 14 and were on board by 12:15. Every few, less than 200 people, waiting to board at this time. Rooms were ready right at 2:00 pm. My luggage arrived just before the safety drill and my daughter's just after the safety drill. The ship is beautiful and well maintained. I had only one issue. the windows in most of the public rooms were very dirty. This made viewing out of them unpleasant. The layout of the ship was awkward in places. A few times we found ourselves in a "you can't get there from here" situation. We would have to go up or down a deck to get through to another area of the ship to return to the deck we had been on. We use the stairs most of the times, but on the occasions we took the elevator, the wait time was minimal and the elevators were rarely full. The food was a hit or miss situation. All three times I at at the buffet, most of the hot food was barely warm to cold. Most appeared to have been out too long and the warmers did not keep the food warm. The meals we had in the MDR were good but nothing to write home about. Our waiter was efficent and made sure our meals were delivered hot. Drinks in the MDR were never correct. I tried to buy a drink from the bar (I only purchased the non-alcholic package) but was told my package did not cover it and could not have it. They could not even get my daughter's soda correct. One person at our table ordered wine each night and only on the first night was it the correct wine. The other nights she recieved the same wine she ordered on the first night despite having ordered a different type of wine. Another person at our table ordered iced tea. She recieved a glass of the ice tea concentrate. Very disappointing. Drinks package was a problem throughout the cruise. I purchased the non-alcoholic package as I will ususally only have one or two drinks a day. Each time I went to the bar to purchase an alcoholic drink, at first I was told no because I did not have the premium drink package. I told time I wanted to buy a drink. It always took two or three attempts before they would fill my drink order. Any drink not on the menu was usually wrong, even something as simple as a whiskey sour. I did like being able to get fruit juice and bottled water on the package I did purchase as I do not like soda. We had a Fantastica level balcony. The room was tight had enough storage. The luggage fit under the bed easily. We had asked for twin beds, but the bed was a queen when we arrived. We asked that it be made into twins and it was done before bedtime the first night. Our room steward was nice and helpful. Only issue was he forgot our beach towels on morning. He brought us the towels as soon as we asked. So no real problems. We did not enjoy the one show we went to. It was difficult to follow, no real continuity between acts. The dancing was more prancing and posing thand dancing. The acrobats were good, did not really seem to belong in the show. Decided not to go to any others. Ocean Cay was beautiful. But the lines for lunch were long. With only one main buffet on the island, I wonder how much worse it would have been if the ship had been at full occupancy. Again, all the food was cold and most was flavorless on the island. The bar staff once agian was difficult. The only drinks that were correct were sodas and bottled water. Not even a simple juice order was correct. The snorkling excursion was fun and well run. Plenty of safety people in the water and a great guide explaining different types of fish. The excursion to swim with the stindrays was cancelled. The explaination was that the ship was not at the island long enough. If that was the case, why was it offered at all. The departure time was known by the cruise line. We tried to book the scuba excursion instead, but was told they were offering those yet. Why were they being offered on the website prior to the cruise if they were not really available. Disembarking and embarking at the ports of call were easy with no long lines. Our temperature was checked each time we re-entered the ship. Final disembarkation went very smoothly. We did express embarkation and took our own suitcases with us. Again there were no lines so we were off the ship in less than 20 minutes. Everyone in our group did make sure to settle our accounts the previous evening. We had a balance due as as we had pre-paid the service fee and excursions. With the one excursion being cancelled we were due a refund. Instead of applying the amount back to my credit card, we had to recieve the amount in cash from the guest services desk. I found this awkward. I am glad I did this the night before disembarkation. This was the only time I had to wait in a long line on the ship. I was very dissappointed in trying to work with MSC prior to my cruise. I was the only one in our group who was able to pre-pay our service fee. The other two pairs in our group tried but was told they could not do it. Trying to get basic question answered always required a long time on hold. The shortest time on hold with MSC was 42 minutes. I was very discouraged by the lack of excursion in Nassau to discover there were a number being offed on the ship. As well as a number being offered online for Ocean Cay were in fact not available because the island is not finished. I also tried to purchase airport transfers and was told they were not available, only to discover onboard they were available. The lack of accurate information before and during the cruise made things difficult. I have cruised a number of other cruise lines. I doubt I will be cruising with MSC again. Read Less
Sail Date March 2020
I have cruised MSC before many years ago and had a good experience. I have also cruise with Carnival 6-7 times, Princess, Holland America and Royal Caribbean. I realized very quickly this cruise line was not the experience I was looking ... Read More
I have cruised MSC before many years ago and had a good experience. I have also cruise with Carnival 6-7 times, Princess, Holland America and Royal Caribbean. I realized very quickly this cruise line was not the experience I was looking for as an American. I booked this cruise because the dates worked for my step-daughter's spring break and because the prices were great, and free drinks and wifi package. We tried to cancel our cruise due to the sudden Coronavirus onset just a few days before leaving but we were unable to reach anyone after a long phone wait. When we arrived the port crew was extremely unfriendly and I immediately felt uncomfortable. I felt as though I had just arrive for my prison intake. Again, lots of cruise experiences and never felt this way. The gentleman who checked us in did a good job of making us feel welcome, which helped. However, as we boarded the ship I found the crew to be more like security, very unfriendly feeling and barking orders or demands. I am acclimated to all the smiling faces and helpful souls of the Carnival cruise experience and I will be returning to them as a loyal customer from here forward even if it means paying a little more money. At dinner we sat for typically an hour and a half because the wait staff was handling so many tables. Our waiter was friendly and did his best to accommodate. They would bring rolls, and I asked 3 times for butter while we sat there hungry for 30-40 minutes waiting on the butter. The food served was very small servings, and not up to par for an evening dinner entree experience. Shrimp cocktail contained 2 shrimp, the steak ordered was paper-thin. The second night we decided to upgrade for the rib-eye with bearnaise . When the steak came it had no bearnaise. We asked the waiter who shrugged us off and never returned with the sauce. Twenty minutes later we went to find some sauce from another waiter, but by this time the steak was cold. We asked for the head waiter, who never came. We asked for refund which we were also declined. We were offered a 20% discount, which we also did not receive as per our bill at check out. We asked for the manger on the way out of the dining room and informed him we will not be returning to eat in the dining room, nor will we return to this cruise line in the future. They continued to mix up our orders and bring out wrong dishes we had not ordered. It was clear they did not have the staff needed to get the job done efficiently. The cruise seemed to be half booked which leaves me wondering what would have happened if it had been full. Our room was extremely tidy, and our room staff were friendly. We also found it easy to obtain beverages in the bar areas which we loved as well as the ability to use use the drink package the day we were on the cruise ships owned island. My suggestions to MSC, is to train your staff for customer service, we are your customers not a bother! Add more staff to you dining room and more things to do throughout the day, the choices of entertainment were slim. Leaving us sitting in our staterooms for hours at a time waiting for the evening show. I hope this review helps those who are shopping for a great deal to see what gets cut when prices are so low. Spend the extra $50-$100 a person and enjoy your vacation experience! Read Less
Sail Date March 2020
We chose this 3 day sailing as an introduction to the Yacht Club. We were markedly impressed with the service. The room was great and the food in the Le Muse restaurant was great. The servers remembered our drink preferences which was ... Read More
We chose this 3 day sailing as an introduction to the Yacht Club. We were markedly impressed with the service. The room was great and the food in the Le Muse restaurant was great. The servers remembered our drink preferences which was awesome. Our Butler and Assistant Butler were awesome. We will definitely be back to the Yacht Club. Areas that MSC could improve on would be some of the entertainment selections. I know that on newer ships the Yacht Club Restaurant and Top Sail Lounge are in the same place but on MSC Divina we found it to be a bit awkward to have to traverse the entire length of the ship to get to the restaurant. We attended the Cruise Critic Meet and Mingle and will do it on every sailing we ever go on. The upselling was slightly annoying as well but they weren't pushy. The Yacht Club area on Ocean Cay was serene and the food delicious. I understand that they are still working on the island so I won't fault them for the port-a-potty trailer as I know they are working on actual restrooms. All-in-all it was a great experience. Read Less
Sail Date March 2020
MSC Divina was more than perfect! After reading reviews, I was hesitant, expecting a bad time and rude employees, as most of the reviews say. Embarking- NO long lines and NO trouble! We expecting to be waiting all day in lines and what ... Read More
MSC Divina was more than perfect! After reading reviews, I was hesitant, expecting a bad time and rude employees, as most of the reviews say. Embarking- NO long lines and NO trouble! We expecting to be waiting all day in lines and what not, but we arrived at our terminal at 11am for check in and was on the boat eating lunch by 11:30! We weren’t expecting to board until 2 or 3pm, I think that’s where most people go wrong. Get there early! Avoid lines! For starters, the buffet was AMAZING! This was actually my favorite part of the cruise overall, as my boyfriend and I are foodies. They have almost anything you can think of. Whether it’s soup, salad, chicken, pasta, beef, eggs, Italian, American, they had it all. There were people at every food station with hand sanitizers. The room was clean. We overall loved the cruise and would love to come back. The staff was friendly and accommodating. The gelato was great! We got it many times. Ocean Cay was stunning and getting on/off the ship was easy and quick. 3 nights wasn’t long enough! Read Less
Sail Date March 2020
Our first time with MSC. Arrmonia is a nice mid size ship with enough going on to fill our evenings. The ship was very very clean we did not catch the COVID-19 bug Food ... we was on the first sitting for our evening meal. The food was ... Read More
Our first time with MSC. Arrmonia is a nice mid size ship with enough going on to fill our evenings. The ship was very very clean we did not catch the COVID-19 bug Food ... we was on the first sitting for our evening meal. The food was just ok nothing to rave about. The buffet dinner was better also the pizza was nice a great snack of tea when we did not fancy the menu. Cabin .. we was rocked to sleep most nights in our compact ocean view cabin nice bed with the world's smallest shower. Entertainment .. the big shows was a bit tacky for my liking we ended up taking over a corner in the white lion bar most evening and entertaining ourselves. Staff .. 99% was amazing the captain called them the best crew on the sea I would agree Would I sail again on the ship yes on a different itinerary. Read Less
Sail Date March 2020
We chose this cruise for the promo. EZ drink package, wifi and OBC. We flew directly to Miami on sailing date and were met at the airport by shuttled arranged by MSC. It was a short ride to the port and we were checking in very shortly. ... Read More
We chose this cruise for the promo. EZ drink package, wifi and OBC. We flew directly to Miami on sailing date and were met at the airport by shuttled arranged by MSC. It was a short ride to the port and we were checking in very shortly. \ We found the Armonia to be a very well organized ship. We found our cabin (we had booked Interior Guaranteed} and were upgraded to an Oceanview. The cabin was bright and though not spacious it was sufficient for two people. I was surprised at the closet space, having been on the Meraviglia where space was limited. We were assigned first seating dining and shared a table for 6 with one other couple. We enjoyed the variety of foods offered and found the portions to be adequate. Our waiter was Landi and he did an excellent job taking care of us. We found there was a variety of activities to keep us busy when we wanted to be busy and just relax when we wanted to do that. We are older and don't stay up late so we didn't do many shows. But heard a lot of good things about the shows. The service was extraordinairy. I had to stop by Guest Service our first day and get help with my wifi. Arpy was very helpful. I accessed my messages and found that my daughter had passed away suddenly the night before. My first thought was to fly home so I went back to Arpy and explained i needed to find out how to arrange a flight. She calmly said she would put through a call to my family and I could speak with them and decide what I needed to do. This was accomplished in just a matter of minutes. After talking with my other daughter it was decided that things were under control and to stay on the cruise as it was only a week long. Thanks to having been able to talk to family I felt able to finish the cruise. With the threat of the Coronavirus and knowing we would be around family we stayed aboard while in port. We had been to Jamaica and Grand Cayman before. Our hearts went out to the crew when it was announced by the Captain that this would be the final cruise for the ship and the crew would be returning home. And although we prepaid our gratuities we tipped our waiter and wait staff knowing they were losing income. We will definitely be booking with MSC again. Read Less
Sail Date March 2020
Definitely a more European feel, so maybe not suitable for American families with young kids. The food was wonderful with a buffet running most of the day and several dining rooms. We were in the Marco Polo dining room which had amazing ... Read More
Definitely a more European feel, so maybe not suitable for American families with young kids. The food was wonderful with a buffet running most of the day and several dining rooms. We were in the Marco Polo dining room which had amazing and tasty food each night. The waitstaff doesn't bend over backwards for their guests, which I assure all you boomers is not actually rude, and a lot of them speak limited English, so just be smart about how you order things, and don't expect them to run around the ship getting you fancy drinks that aren't available in the dining room, get them yourself. The pool felt a bit crowded on the days at sea but get yourself a spot on the upper side decks with a view of the ocean and it's absolutely amazing. The bars are quite nice and well placed outside of the dining areas and theater. I think the entertainment and nightly shows were my favorite part. The shows usually featured signing and dancing and the acrobatics were very good. If you get a chance to see the Addams' Family show definitely go for it as it absolutely blew me away. The entertainment staff is a lot of fun and definitely works super hard to make your time not in port a memorable one. Again, just keep in mind that this is a more European feel if you're an American boarding for a Caribbean cruise and all will be perfectly fine. Also the guest relations are some of the most resilient people I've ever met, so don't expect a room upgrade under any circumstances; my cruise was during the COVID-19 outbreak with a much lower number of guests than usual and even so the best we got were chocolate covered strawberries after asking 3 days straight haha. All in all this was an absolutely amazing cruise and I think next time I'll skip out on Carnival and Princess and go for an MSC cruise. Read Less
Sail Date March 2020
I'm an avid cruiser being on at least 40 Cruise's since 1983. Having cruised on RCCL (diamond member), Princess, Carnival, NCL, HAL, Celebrity, Red Boat, Admiral I have a reasonable idea what makes for a good cruise. I booked an ... Read More
I'm an avid cruiser being on at least 40 Cruise's since 1983. Having cruised on RCCL (diamond member), Princess, Carnival, NCL, HAL, Celebrity, Red Boat, Admiral I have a reasonable idea what makes for a good cruise. I booked an inside cabin and pre purchased the Thermal Spa pass in place of a balcony. This usually works out great on NCL and Holland since they have great spas with large window views. Due to the Covid19 virus I called to see if I could postpone my cruise. I was told sure no problem. They took all the information made it sound like everyone is doing this not to worry. Then I was transferred to the "response team." Well he was just another customer service rep who said no you can only cancel trips to Asia. I then asked how much to upgrade to a balcony just in case we get stuck at sea for awhile. I was told it would be an additional $1477. I passed on the up grade since it would have been cheaper to cancel loose all my money and rebook for less. (They were giving balconies away for $299pp 7 days at that point). I call again the next day to make sure they knew what they were doing. The svc rep said no to canceling so I again asked about upgrading. After a few minutes she comes back on the line and says okay your new room is xxxxx and we can bill you $400 for the upgrade. I told her I just wanted a quote and no I'll stay with my inside room. Of course now she had to change everything back puts me back on hold and after 10 minutes tells me I lost the room and can't get it back. She did give me 5 other's to pick from. When I asked her where these rooms were she had no idea and told me to pull up MSCs web site. She also said she never cruised on MSC? Wow... Now I had to boot up the laptop and start over picking a room closest to the Spa which she also had no idea where it was located. When all was said and done a total of 2 hour's was wasted between the two calls and I had to reprint everything again. So we were off to a bad start. Got to Miami around 12:30 to check in. Got on line which was doing okay and then it just stopped for about 20 minutes. One agent was taking guest the other 15 were just standing there. Nobody said anything we were all looking at each other confused. They could have made up something like we're sorry the computer's are down anything would have be reassuring. Finally got on the ship and went to the room. Had a bad smell in the bathroom like cat piss. Waited on purser desk line almost an hour to report the room problem and ask about an upgrade to balcony. I was quoted $240. I said great I'll take it to be told we'll get back to you tommorow. They sent a cabin attending to the room to clean the bathroom again. A supervisor came by and everything seemed okay till the next morning when it stunk again. I ended up opening the vent over the shower and got rid of the problem myself. So for the rest of the week I had to listen to the vent blowing like a wind tunnel to keep the room smelling good. The room is a terrible layout. Bed is against the back wall instead of the side. The TV is located by the bathroom wall so far away that unless you get out of bed and walk up to it you can't read much. Only 2 draws for your clothes. One shelf. Just a poor design for such a new ship. Announcements will drive you crazy since everything is in 5 or 6 launages. Especially the muster drill. Buffet was just okay. Same exact food ever day. Never really changed. Burger, hotdogs,salad, tacos,desert,bread, just nothing special. And forgot the late night food. Literally more like midnight scrap's than midnight buffet. Pizza, leftover fruit and leftover small sandwiches. Thermal Spa was another poor design. I pre paid $140 pp per week. No windows anywhere. The hot tub had 6 spots to lounge in. There were only 3 heated loungers never available. Another hot tub without built-in loungers usually no more than 3 or 4 people would go in at the same time. Any more and you would feel like your sitting in someone's lap. 3 rooms with regular lounge chairs. Also thin towels in the bathroom only. No robes or slippers (not included). No water station. And I pre paid so those who paid on the ship were probably charged $150 or more each. If you want a great thermal Spa experience try NCL or Holland America for the same price. They have whirlpools with plenty of room and lots of heated loungers. Restaurant service was great but I was surprised at how poor the food quality was for an Italian line. Stakes were half fat and had veins running through it so a lot went in the garbage. No surf and turf night unless you paid extra. Just not all that good. Even the lasagna was just okay. The ship is beautiful, new and clean. The shows were great. And the new private island was great. Only problem there was the food line. Which was long and hardly moving so I decided to skip and went back to the buffet on the ship. All said and done I'm sorry to say I probably won't be going on another MSC cruise. Read Less
Sail Date March 2020
This was my third MSC Yacht Club Cruise and my first Solo Cruise. A last minute work conflict prevented my wife from accompanying me this time. We have sailed all the major lines and have determined that the MSC Yacht is the best value and ... Read More
This was my third MSC Yacht Club Cruise and my first Solo Cruise. A last minute work conflict prevented my wife from accompanying me this time. We have sailed all the major lines and have determined that the MSC Yacht is the best value and the standard for outstanding service. We have booked another Yacht Club cruise in October 2020. Embarkation was quick and painless. On the ship in about 30 minutes, including the temperature check. Having sailed on the Seaside several times, I found the Meraviglia a beautiful ship with some differences in the layout that some like and others don't. I myself believe that the crew makes the difference, not subtle differences in the layout. I personally like the Yacht Club layout of the Seaside better. But, when I saw my friend Justin behind the bar and Arthur, the Head Waiter, it fell like home and the comparison went out the window. They took very good care of me, which compensated for me being solo. The Suites are laid out a little different. However, they are very open and spacious. There seems to be less storage space. But, it seems be plenty adequate for two people. My butler wasn't on par with the other butlers we have had in the past. He and his assistant kept the room was spotless and fulfilled each and every request. However, he didn't anticipate my needs and follow-up, as I have grown accustom to. Not a bad butler, just different. In the Top Sail Lounge Justin, Mary and the rest of the crew provided excellent service and made each visit to the bar fun throughout the week. I ate all my meals at the Yacht Club Restaurant. Can can't say enough how I enjoyed a week of service by Arthur. The food was excellent. However, a little more European than the food on the Seaside. I was never hungry or disappointed. I must say, if you don't dine internationally, you may be a little shocked at the menu. However, they feature steaks and etc. daily. Also, if you don't see what you want, ask your server. They try to be very accommodating. Even with the circumstances of the cruiselines shutting down and many of the crew left uncertain about their futue, they were extremely professional and made it a magnificent trip. I seldom left the Yacht Club. But, I saw a good bit of this beautiful ship. Disembarkation was excellent. I was at the Miami airport in less than 45 minutes after being escorted off the ship. Read Less
Sail Date March 2020
We did not listen to all of the bad reviews. Next time we will. Food bland and terrible. Menu never changed. Buffet worst ever. Room so small you could not unpack or move around. Workers on the ship so be tried but the ones in ... Read More
We did not listen to all of the bad reviews. Next time we will. Food bland and terrible. Menu never changed. Buffet worst ever. Room so small you could not unpack or move around. Workers on the ship so be tried but the ones in charge could have cared less about our problems or comfort level. We have been on many cruises and this one we could not wait to get off the ship and go home. That so called island was a joke. Sand dirty and hard to walk on. We rented a cabana for the day which should have been all day. Well we weren’t allowed off the ship until mid day and then the bar didn’t open until 1200 and then closed at 4.00 . Well so much for all day use what a waste of 239.00. Please I beg you do not use this cruise line as you will be so said. Read Less
Sail Date March 2020
Well first of all I want to say that the Coronavirus did not impact our cruise whatsoever. We didn't even know about the chaos at home until we disembarked from our cruise on March 14. We booked this "spring break" ... Read More
Well first of all I want to say that the Coronavirus did not impact our cruise whatsoever. We didn't even know about the chaos at home until we disembarked from our cruise on March 14. We booked this "spring break" cruise with the intention of giving our two granddaughters a new experience. It was a new experience for them. My husband and I normally cruise on Royal Caribbean and this was our first MSC cruise. Here are the pros and cons of our vacation. Pros: Getting on the ship was a breeze Cabin was nice and sleeping accommodations adequate (we had a balcony mid ship) Our cabin attendant, buffet employees, head waiter in dining room were friendly, professional and yet personal. Snorkel excursion booked thru MSC in the Bahamas was great! Cons: Food was average in all eating facilities There were an unusual amount of rude guests on this ship. I'm a first generation American. Most of these people were European. I was raised overseas. I'm not sure why these people acted this entitled but it was ridiculous. The pool areas were too small and the kids pool area was shut down most of the time. My 9 year old granddaughters were bored and didn't want to go to kids club because it was boring. Read Less
Sail Date March 2020
The ship is huge, beautiful and well decorated. We had an inside cabin, which was about the same size as on any cruise line, but there were only two very small drawers and we had to ask for Kleenex. There was no coffee cream and the ... Read More
The ship is huge, beautiful and well decorated. We had an inside cabin, which was about the same size as on any cruise line, but there were only two very small drawers and we had to ask for Kleenex. There was no coffee cream and the "juice" as flavored water although you could get real juice from the bar waiters who circulate in the buffet area. The entertainment was mediocre although there were some talented acrobats. They did a late night improv that was repetitive and only marginally funny. Music was pretty good in the atrium and there was live music in the Seaview lounge every night that was OK but not great. There is no library nor internet cafe, and no sundry store, but there are several high-end shops selling jewelry, art, perfume and other non-essentials. The food was OK, but not memorable and the service was also OK so long as you tip. What I really hated, and have never seen on other cruise lines, was the constant commercialism. People were always approaching us to buy drink packages, wine packages, specialty dining, excursions, photos, etc, etc. One day at lunch we were approached four times. The man at the excursion desk tried to force us to check the boxes on the excursion receipt that allow them to send us marketing material. I called MSC prior to the cruise to ask about pre-booking excursions and was told we had to book on board, but the people we traveled with were able to pre-book online. When we booked on board one of the excursions we wanted was full. Prices were outrageous. Specialty dining was twice the price of other ships I've been on. Bowling was $25 per person per half hour! The f1 simulator was $10 for 5 minutes. One evening we found photos in our room with a sheet saying if we didn't want to buy them we could give them to our steward to return them. We did that but were charged for the package and had to get guest services to straighten that out. The private island was quite nice, but there are no change rooms; you have to change in the bathroom and there are only cold outside communal showers. The drink package that came with our cruise turned out to only cover drinks that cost $6 ore less; for a more comprehensive package the cost was $27 per person per day. I've cruised with four other lines. They all offer elite services for those who wish to pay premium prices but it is done discreetly. On the Seaside it was obvious most of us were "second class" guests and that "yacht club" people got better service all around. This was my first MSC cruise and it will be my last. Read Less
Sail Date March 2020
I find myself disappointed in all the negative reviews. We have gone on about 10 cruises, with RCL, NCL, Carnival and last March for the first time on Seaside. We enjoyed Seaside so much booked again this March. Although the cruise was a ... Read More
I find myself disappointed in all the negative reviews. We have gone on about 10 cruises, with RCL, NCL, Carnival and last March for the first time on Seaside. We enjoyed Seaside so much booked again this March. Although the cruise was a bit out of the ordinary because of Covid-19, I feel we can give it an accurate review, having been on it two years in a row, a first for us. First off, the cruise line did an excellent job with managing the passengers during a difficult time. Everything was super clean, someone was on hand at every food venue, theater show, and on and off ship to personally distribute hand sanitizer. The crew must have been upset by all the goings on, but acted professionally the whole time, giving us the best possible experience under the circumstances. Now for the cruise in general. I'd like to address some of the most cited criticisms. For us, customer service was perfectly fine. Last year we had an issue with drink package, which meant standing in a long line and a little frustration, but it worked out perfectly in the end. All of the crew members we had contact with were polite and helpful. If someone approached us about adding a package, they'd leave immediately when we said no thank you. Drink packages--we did extensive research both cruises. Last year we had drink vouchers, 12 each, as our promotion which worked out great for us. They no longer offer that promotion, though, so we did the math and found we could drink as much as we liked and still not come up to the cost of any drink package and that's including gratuities. We don't drink wine at dinner, which many with the packages did, so if you do, you might benefit from a package. When we cruise, we have two drinks before dinner with a beer or two in the afternoon or late evening. We came out way ahead for not having purchased a package. Dining room food--it is not as good as we've had on RCL or NCL. I thought it was better than Carnival, but those kind of comparisons are so subjective and food quality on ships changes over time, I'm sure. My favorite dish this cruise was the salmon from the everyday menu, which I ordered several times. My husband also had the steak from that menu a couple of times and it was very good. We had a couple of less than stellar meals when we veered from our favorites, but there was always something delicious and we enjoyed the dining room atmosphere, our waiter, and the people we met at nearby tables. Buffet--we found it to be the best buffet food of any previous cruise. While there are some dishes that are the same or similar each day (rotating fillings for sandwiches, same bread, for instance), there was always something new to try or another option to pursue. I thought the most variation came with the ethnic choices. We ate breakfast and lunch at one of the buffets every day. There were always made-to-order omelets in the morning and a meat carving station at lunch and dinner, excellent salad bar and fruit options, and favorite standbys, like burgers, hot dogs, pizza, sandwiches. One thing I think more unique with MSC than other ships we've been on is the way they use public space. You really can custom make your cruise. There are sections of the ship to suit everyone. My husband and I like to keep to ourselves a bit more, play games, read, etc. Others find it more fun to be around a lot of people and have music. Both can be found easily on Seaside. Our daily routine included outdoor games under the overhang at the South Beach pool, afternoon games at Le Bistro, drinks at Seaview bar before dinner, swimming at the Jungle pool after dinner (very few people there and two hot tubs), late night snack and sometimes games in Marketplace buffet at night. Stops--I agree that 5 pm in San Juan is very impractical. It was raining when we went and there was really nothing to do or see. We found a pizza joint a ways away that was quieter and had a rum drink and a beer, but that was about it. St. Thomas was fine, we just walked around in the sun. Nassau was our favorite of the three. We did a walking tour and saw some sights and some churches, stopped at John Watlings for a drink. Ocean Cay--I can't say enough good about this. The same section-for-everyone concept was evident on this island. There were large lagoons with festive music and lots of people, a shallow lagoon for families with kids, and several quieter beaches away from the crowds for people like us. All beautiful. We followed the advice I read on cruise critic for the quietest spot and went straight to Paradise Sands beach. We rented an umbrella and stayed all day. We swam, read, walked the paths, ate at the closest food truck, had a fun drink at a nearby bar. It was such a wonderful day, I would do the whole cruise again just to experience it again. The weather was perfect that day, which I know can't always be counted on. If we went again and it was rainy or we couldn't stop that would be a huge disappointment, but not the fault of the cruise line. We didn't see the main buffet near the main pools, so I can't comment on that. Rooms--last year we had Fantastica Suite, this year we opted to save some money and did a Bella balcony. The balcony and room were a bit smaller, but we didn't find the difference in size to be worth the difference in price. I love that MSC offers a balcony for such a low price. We sat and read on that balcony every day and just enjoyed having the option of open air any time we wanted. The closet is indeed small, but we knew that ahead of time and packed light. Shows--last year we didn't attend a single one, but did two this year--Madame Butterfly and the Michael Jackson show. Both excellent. There were some extremely talented singers and dancers. We can't know the future of cruising at this point, unfortunately, but if the opportunity arises, we will definitely sail on the Seaside again. Read Less
Sail Date March 2020
This was our 4th cruise with MSC and again I checked reviews to see about our ship and what people had to say. We were on the sister ship last year in Europe and it was excellent. My only complaint about this ship is that it is so ... Read More
This was our 4th cruise with MSC and again I checked reviews to see about our ship and what people had to say. We were on the sister ship last year in Europe and it was excellent. My only complaint about this ship is that it is so similar to the Seaview it was almost like being on the same ship twice. Which just took away from the initial exploring but since we were with our daughter (21) and her friend it was like a new experience. The reviews for this ship were similar to other times I've checked,not stellar but that only bothers me because so many people are missing out on a GREAT experience. Let me start by saying that your experience on the ship may differ depending on what level experience you purchase. For the last 2 cruises we have been Aurea level. the level just below the yacht club. So with it comes some perks, the first is your own line during embarkation, it took us longer to walk through the terminal than it did to get checked in. We were on the ship in less than 15 minutes. We grabbed a drink, dropped our travel bags did a quick change and met our daughter and her friend to grab a bite to eat and explore. Timing is everything on a cruise and I can see where some people may have issues. We got on the ship at 2 and had plenty of time before muster, there were several groups that were not so pleased about the fact that they were turned away from the buffet and/or bar, but the ship has rules they must follow and it is not the staffs fault. i saw one man get so angry but the staff was just doing their jobs. The ship is absolutely beautiful and the staff was great too. I think the difference is that not everyone was sooo friendly, but I find that at restaurants or bars at home as well. We found the bartenders that were. Shout out to Isaiah and Jahil in the lobby bar. We were met with a smile and a drink several times a day from them. ( Aurea level also comes with an all inclusive drink package for drinks up to $6. which included what we drink vodka & soda, whiskey & coke, wine and beer. ) If you want great cappucinos and bloody mary's then visit Joey and Mary in the Seaview lounge. The weather on our cruise was NOT the best, and that limited being out by the pool for the first few days. Lots of wind, rain and rocking. We had a beautiful balcony that we couldn't really use until day 3. Our bed was comfortable and the room was always kept clean. I did have to ask for kleenex and wash clothes but Marianne our steward was happy to oblige. We did not have the same contact with her as we did on past cruises but she was very efficient. Here's my take on the food. Aurea level gets to eat whenever we feel like it, which works for us. We met some people we played cards with and they had to eat at 530. That would not work for us so again happy to be Aurea level. We ate in the main dining room several of the nights. Is the food to die for no, are there somethings that are really good, YES YES YES, were there are few things that I didn't love yes, but Nico and Alan in the Seashore dining room were very happy to accomodate us and bring another choice. The buffet for breakfast and lunch are great. Remember this is an Italian cruise line, there are many european choices for breakfast and lunch that you might never have seen before but there are so many choices you have to be able to find something. Some mornings we had made you omelets other days something light before heading off the ship. The pizza is amazing and lots of good cheeses. I was sad that on this cruise there were not capers or hearts of palm like on European cruise. (I got spoiled there). With the Aurea level you also get a massage and free use of the thermal spa as often as you like. We did make our appointments on the first day so that we were able to get the day and time we were looking for. We used the spa several days even if it was just for a half hour. MSC and me app. We downloaded this before we got on the ship and my husband had us signed up for all sorts of activities ( we didn't do most of them) within the first 2 hours. The activities and entertainment staff are amazing. They really get the party going. The white party was so much fun! The 2 bar areas in the back of the ship were very fun at night as well. The shows in the evening were good entertainment. Yes a bit repetitive but still impressive. The Michael Jackson show is not to be missed and we went to the improv show 2 nights in a row because it was so funny. i didn't even know we liked improv. We bought WIFI was it great no, but it was fine. I needed help with it once and I had to wait about 15 minutes for help I didn't think that was bad. We used the casino a bunch and although I wasn't a big winner I thought their slots were great. It is a bit smoky but nothing too bad. We did not use their excursions, but we had a great time in each of the ports. Obviously docking at 5pm does not give you tons of time in Puerto Rico but we walked around and found a great restaurant and had some mojitos. We purchased the specialty dining and I would say that was the only downfall of the cruise. Our drinks were not able to be used there.(in europe they were) and the staff in both were not my favorite. I will not purchase this on our next cruise. If we want to go we will just do it a la carte next time. Now here comes the sad part of the review. We were on the last cruise before all sailings were halted due to Coronavirus. The staff found out at about 3pm on our last day that they would not have jobs after our cruise, needless to say things really changed on the last night. The bars were getting shut down, no entertainment staff no DJ in the back bar. We felt so bad for them, but at the same time we were also stripped of a last great night. We did follow up with Isaiah and he and Jahil are safe back in St. Lucia. We love MSC, is there room for improvement absolutely, is it a mix of a lot of different people (Europeans are different than Americans , I love that about this cruise line) We talked to all sorts of people and people watched all sorts of people, I sat down and played dominos with 3 guys from Dallas (I'm an Eagles fan) We played cards with people from Chile. That is what MSC is about. Have an open mind and enjoy this beautiful ship. Especially after being quarantined!! We travelled with our daughter (21) and her friend. They had an inside Aurea level room that was very spacious. We will definitely be cruising with MSC again in the near future. Read Less
Sail Date March 2020
As a scuba diver the wife and I found this cruise superb. Nice evening stop at San Juan with a morning dive at St Thomas then Nassau with a final surprise dive site Ocean Cay marine sanctuary a virgin dive location. If not for the ... Read More
As a scuba diver the wife and I found this cruise superb. Nice evening stop at San Juan with a morning dive at St Thomas then Nassau with a final surprise dive site Ocean Cay marine sanctuary a virgin dive location. If not for the excellent price for a balcony I would gripe more about the food quality. For some reason I ate pizza most of the time GOOD pizza. First stop Puerto Rico was a bust due to bad weather, a front followed the ship to PR a bumpy ride. St Thomas brought better weather with a good 2 tank dive. Next Nassau for a 2 tank afternoon with Stuart Cove. I consider Nassau as 1 of the top 10 dive sites in the world. Biggest surprise was MSC Ocean Cay marine sanctuary seldom scuba dive site. Better than good floor shows NO live orchestra though? Single bingo game for single big bucks wife loves it Read Less
Sail Date March 2020
We were on the last cruise prior to the coronavirus hiatus. Ports - San Juan, Charlotte Amalie, Nassau, Ocean Cay Pro - got a balcony for the price of an ocean view on another cruise line. Loved San Juan, although we only had an hour ... Read More
We were on the last cruise prior to the coronavirus hiatus. Ports - San Juan, Charlotte Amalie, Nassau, Ocean Cay Pro - got a balcony for the price of an ocean view on another cruise line. Loved San Juan, although we only had an hour of daylight there. The water slides were fun. Cabin steward was extremely interested in ensuring we had a positive experience. The Michael Jackson show was really impressive. The lead performer was just outstanding as was the Cuban dancing couple. The cruise director was understated, but demonstrated incredible talent communicating with passengers in many different languages. Drinks are reasonably priced for a cruise, I guess. Ocean Cay and the lighthouse show were awesome. The gym is nice. Cons - the food is below average in the buffet and main dining rooms. I found the main dining room to be VERY slow and I can't stand the forced dining situation with 6 other people we don't know and, to be blunt, don't want to force conversation with for the next six nights. There are two buffets, but one is closed more than it's open. My cabin was as loud as I've ever experienced. The first five nights were shockingly loud with cracking and creaking. As some others have noted, the service is not what you'd expect from other lines. It's true there are significant cultural norms on the ship and not in the good kinda way. There wasn't that sense of community/bonding with the passengers the way I'm used to. Aside from the Michael Jackson show, I thought the stage show entertainment was "economical." They weren't bad, but lacked dynamism and were unmemorable. I would have liked to see better comedians and live music. Would I take MSC again? Not likely. It wasn't the worst vacation ever, but probably the second least enjoyable of those I've taken with Costa being the worst (MSC, Carnival, RC x2, Disney, Princess, Costa). Read Less
Sail Date March 2020
I chose this cruise line because they advertise in my TV area of Texas and after a total of eight cruises Cunard and Holland American Cruises I thought I would try a different line. Booked and paid for $2,100.00 for balcony aurea all ... Read More
I chose this cruise line because they advertise in my TV area of Texas and after a total of eight cruises Cunard and Holland American Cruises I thought I would try a different line. Booked and paid for $2,100.00 for balcony aurea all inclusive package. Did western Caribbean cruise and was not accommodated with easy access tours. Was told I am too old (age 76) and disabled to cruise the Caribbean, they are poor counties and not set up to accommodate the people confined to a scooter. Not allowed anything but water in your stateroom, if you want a soda or drink you are expected to purchase it out of the minibar in the refrigerator in the room, even if you have an all you can drink card. Can only order 2 items per person through room service. You have to pay extra for iced coffee drinks, gelato and juice bar.Thermal spa has no water feature, only outside whirlpools that require climbing steps to get in and out. Hard to get scooter over threshold of doors. Food is under seasoned and undercooked. Main stage shows are uninspired and boring and there is no harmony of the voices and they only have a week of rehearsal so the dances are less than exciting. The only good thing, and it is really good, is the staff and crew. They are really friendly, helpful to the point allowed by corporate, and always greet you with a smile. If you sail this line do not miss the crew show, it is better than any other entertainment on the cruise. My personal experience was hurtful, disheartening and disappointing. I feel I was deceived by the company and feel I did not get the value for the money I paid, and taken for a fool. Read Less
Sail Date March 2020
We chose the cruise because of the sailing dates... and the price seemed reasonable. But the dates were the deciding factor. I had never cruised with MSC before. This was a 7 night Caribbean cruise. Ship is old and service is ... Read More
We chose the cruise because of the sailing dates... and the price seemed reasonable. But the dates were the deciding factor. I had never cruised with MSC before. This was a 7 night Caribbean cruise. Ship is old and service is subpar. The employees are friendly enough, but for the most part, inept. Our waiter at dinner seemed new so I asked him. He said he worked 5 years for RCL but left because they were too demanding. Haha, RCL is not even a premium cruise line so you can understand how bad our service was. Long wait time between courses and dirty plates not removed, water glasses not refilled, coffee served luke warm, ice cream half melted, food so so. We tried their premium restaurant, Surf and Turf for an extra $35 a person. DO NOT spend your money. They bill this as a fine dining experience. Complete Fail. There was a group of 12 seated behind us who acted like it was their office party and were shouting at each other the entire meal. Across from us was a family with a small baby who cried off and on the whole time. A man at another table walked in with a collarless t shirt and shorts. Our reservation was at 6:45 and it was half full. The lobster tails were tiny and the steak was bland. They never brought the bernaise sauce or refilled our water. Oh, and if you have the Easy Beverage package, and not the Premium Beverage package, you can’t even order wine ....or bottled water for that matter, without paying for it. Believe me, the dinner was no fine dining experience. Getting back on board when they use tenders is a nightmare. They made us wait in lines for 30-40 minutes because they only opened one scanner and one xray machine. No excuse. Casino is old....it’s filled with smoke because smokers use it since there are only 2 other places you can smoke. You will see smokers sitting at slot machines, not playing, smoking and drinking. They take up machines that others want to play and blow smoke in others faces. It’s one big ashtray. I’ve sailed on RCL, NCL, Celebrity, Holland American, Princess, Costa, and UniWorld so I’m familiar with how cruises should be. This cruise line and this ship are at the bottom. I would never go on any of their ships again. You will be frustrated the entire time.....it’s just one thing after another. I don’t have time to mention everything. And even if they try to do something nice, they are inept. Our AC wasn’t working at first so as an apology they delivered to our cabin a plate of chocolate covered strawberries. They did it on a port day so by the time we returned to our cabin they had melted and were soggy....plus one of us is allergic to strawberries and the other is on a diet. What a Fail. . Complete waste of money on their part and only aggravated us because if they had asked, a better option could have been delivered when we were in our cabin. That would have made us happy and would have been appreciated. They try, they just are inept. Again, do not be fooled by the price. You will be miserable. Oh, and the ship does not have the newer stabilization technologies, the ships rocks a lot. Another reason to avoid this ship. Read Less
Sail Date March 2020
This cruise was on sale which was the main reason I booked. I've been on MSC before had had a good idea of what to expect. The ship is the oldest and the smallest in their fleet, so it does not have all the newest features. The ... Read More
This cruise was on sale which was the main reason I booked. I've been on MSC before had had a good idea of what to expect. The ship is the oldest and the smallest in their fleet, so it does not have all the newest features. The ship was not originally built to handle the amount of passengers that it currently carries. Sometimes in the common areas it was a bit crowded, and that was with the ship at about 80% capacity. Remembering that the line is European and caters the that clientele, the food was good and well prepared but I thought bland. But I am told that is that way that it is preferred there. It's better to prepare food for 2000 people on the bland side so they can spice it up on their own, as compared to the other way around. We had an interior cabin which was small but adequate, once again we were going for price. The crew was very concerned about the cleanliness of everything and hand washing was encouraged everywhere. The entertainment was good. I am already looking for another cruise for next year. I did not do any shore excursions so I am only giving that a medium score. We went with several friends and we all had a good time. Read Less
Sail Date March 2020
We like MSC, wanted to try the new ship and was not disappointed (except for cancelling Ocean Cay but can't do anything about the weather). In spite of some reviews, the crew is friendly and accomodating, there is toilet paper, ... Read More
We like MSC, wanted to try the new ship and was not disappointed (except for cancelling Ocean Cay but can't do anything about the weather). In spite of some reviews, the crew is friendly and accomodating, there is toilet paper, tissues, and washcloths, food is as good or better than most cruise lines, the buffet has a lot of variety. It's a personal thing, but wish that MSC did not stray from their Italian roots. While the pizza in the buffet is the best NY-style available outside of NYC, and the buffet includes Italian cold cuts like prociutto and cheeses like asiago and grana padano, there is not an Italian restaurant on board or the pizza bar like on the Davina. Also, the food in general is under-seasoned but that is the trend trying to appeal to a wider market. The ship is beautiful and well maintained. We only had 3,800 passengers (capacity is 5,600) and never seemed crowded, even on sea days. Entertainment was excellent. Three theater shows per night allowed for easy scheduling and the MSC for Me app made reservations easy. Except for the magic show, the performances were primarily singing and dancing with a variety of music over the week instead of the more acrobatic shows on other cruise lines that we have been on. There are two Cirque shows but we did not attend. Getting the MSC for Me app is highly recommended and is cost-free. Not only for reservations, but you can check your bill, view the daily schedule and dining room menus, and communicate by text to your travel companions. Read Less
Sail Date March 2020
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