1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Cruises Cruise Reviews

126 MSC Cruises Marseille Cruise Reviews

It was my 6th Cruise with MSC. Have earlier tried cruising with Orchestra, Poesia, Divina and Preziosa. Was good and value for money. Now should I try the new one. Meraviglia. Balcony cabin was nice. Breakfast and lunch in the Markedplace ... Read More
It was my 6th Cruise with MSC. Have earlier tried cruising with Orchestra, Poesia, Divina and Preziosa. Was good and value for money. Now should I try the new one. Meraviglia. Balcony cabin was nice. Breakfast and lunch in the Markedplace buffet was ok. Could also go to the restaurant in the ship and get it a la carde, but in the evening I was forced to go to the Markedplace restaurant. No carpets on the floor and very noicy up there. The waiters was not good. Forgot several times my orders. Said to the receptionist that I couldn't accept to be placed in this restaurant in the evenings. I would have to be placed in one of the main restaurants in the ship on deck 5 and 6. Here is a nice atmosphere, but it was not possible, because the ship was overbooked they told me. They put me on a waitinglist and then I dit not hear anything from them. The evening at Galla, 3 waiters came during the restaurant with the icecakes. After starter and main course I asked about the ice. There were no ice. Then they gave me a card so I could choose an another dessert. Think that they took the ice to the main restaurants. There were no photographs during the nights in the Markedplace restaurant, but in the gallery we could see all the photos from the main restaurants. Dissapointed. The show in the theater was bad. Not the same quality as on the other ships. Cirque du Soleil did we no see. Then you had to pay at least 15 euro. The bars was ok, especially the pub onboard. Very nice waiters here. Will not recommend this ship. Choose one of the other ships or another company. Read Less
Sail Date August 2017
The ports are fantastic even though the ship was a huge let down the locations you stop at are perfect. The kids did really enjoy the water park which was a big factor in us choosing this ship. Unlike a lot of reviews about how bad the ... Read More
The ports are fantastic even though the ship was a huge let down the locations you stop at are perfect. The kids did really enjoy the water park which was a big factor in us choosing this ship. Unlike a lot of reviews about how bad the service was, we had great service except at the bars where the bar safe looked like they hated there job. If you like food don't choose the ship I couldn't wait to get off at the ports to eat some good food which ended up costing my vacation so much more, I don't like to be to negative but the food was laughable, the food quality was terrible and temperature was warm at best. I found the shows to be good but was surprised cirque du soleil would put there name on the shows offered on board it was not good compared to the many other shows I has seen, but what made me really angry was when we booked our cruise it said the the cirque du soleil was included this was a lie you had to buy a drink at $15 plus the cruise tipped itself $2.50 so the shows where a minimum of $17.50 each person including kids. That seemed to be the theme of the ship everything was extra. Read Less
Sail Date July 2017
I have done serveral cruises and this one is definately the worst which is a shame as it is a beautiful ship. General comments are: Staff appeared tired and over worked. A number of them bordered on being rude and disinterested. ... Read More
I have done serveral cruises and this one is definately the worst which is a shame as it is a beautiful ship. General comments are: Staff appeared tired and over worked. A number of them bordered on being rude and disinterested. It really appeared like most people didn't want to be there. In saying that our room attendant and main dining room waiter were very attentive and helpful but again seemed over worked. Also one of the ladies in the Spa area (Lydia) was also very helpful and happy. Staff appear to be more interested in selling you stuff rather than providing good service. This probably comes from the company pushing them to do this. Food in the Main Dining room was terrible. Overcooked, cold and bland. Food in the buffet was much better but lacked variety from day to day. The buffet area is too small with not enough seating. People/passengers generally very rude and every man for himself - not a good experience. Spa specials bordered on being dishonest. A hair wash and dry special for 18 euro's ended up costing 31 euro's once they added on the cost of the shampoo and the conditioner! 15% service charge added to everything as well as $15 for two people automatically taken as service charge - does this money go to the staff providing the service or back to the company... it certainly didn't improve the quality of the service. Challenges with them changing their key card system - didn't advise this was happening so key cards did not work to purchase drinks in the bar.... Entertainment - saw a few shows and they were ok to watch. The quality of the choreography and timing was pretty poor though. I won't be cruising on MSC again. Read Less
Sail Date June 2015
I do have to give myself kudos for my logistical planning as far as arriving at the port and getting back home but our experience on board the Armonia was AWFUL. I read as much info/fine print as I could about the cruise and this ship but ... Read More
I do have to give myself kudos for my logistical planning as far as arriving at the port and getting back home but our experience on board the Armonia was AWFUL. I read as much info/fine print as I could about the cruise and this ship but was sure that the bad reviews weren't accurate; I was wrong and wish I had saved our money to do a Disney cruise instead. Children are free to stay and it certainly shows in the limited choices of children's activities on board. Our tickets were fairly cheap since I booked through a 3rd-person site which gives big/awesome discounts for military families. In all, mine and my husbands tickets were just under $700 which we thought was amazing for a cruise! I did read in the fine print that there were surcharges for services on board but I was NOT expecting to pay around 8euro every time we bought coffee, ice cream or had anyone hand us something that we couldn't get ourselves...on top of the price of whatever we bought. I would highly suggest, if you do decide to use this particular cruise line, to do some research on your destinations and book your own excursions instead of booking through the ship. I researched our destinations (Marseille, Palma de Mallorca, Corsica) and wrote down the addresses and places we were interested in seeing. If you can help it, take a taxi versus using the transportation services provided by the ship. They charged almost 20euro for adults and 12euro for children to use the bus for transportation to and from the dock at every destination but we ended up paying way less by just paying for a taxi ride. Once inside the cities, utilize the hop-on/hop-off buses or the little tourist trains which are minimal in cost and you get to see all of the highlights of the place you're in. If you have business to attend online, the wifi charges are absurd. We bought one hour of time for almost 17euro to check our email periodically since that was the only line of communication with family/work. You can't honestly tell me it costs that much money to have wifi aboard a boat, especially at the prices they charge for everything. Boarding: When we arrived at the port, we registered fairly quickly since we had already checked in online and printed a confirmation. They wouldn't allow us to keep our passports, which made us very uneasy since we are a military family and have always been told to NEVER allow our passports to be out of our possession. They in turn gave us a key-card for our trip which would get us on/off the boat and was linked to my husbands credit card to pay for anything we got on board since NO CASH is taken (which is stupid because we pulled out almost 1,000 euro in cash specifically for this purpose). They wouldn't allow us to take our luggage with us when boarding (which were only small carry-on suitcases since we traveled with Ryanair and didn't want the hassle of checking-in suitcases). We sat in our room waiting for our luggage to be delivered to freshen up after a 6 hour commute (which was just sat outside the cabin doors and several people lost their luggage due to thievery this way). Since we were starving by this time, we just left to get something to eat. Dining/buffets/bars: Our first night of dining was horrendous. After traveling all day, waiting on our luggage to be delivered and searching for the dining room, we were turned away at the door to the Marco Polo dining facility because we were "first seating" and arrived literally 15 mins late even though the itinerary says from 7-9pm. We were starving and our 5y/o child (who almost never eats) was crying he was hungry. No one pointed us in the direction of the buffets upstairs even after we told them that we had traveled all day and hadn't eaten since 11am that morning. We didn't get to eat until almost 10pm that night; that in itself was upsetting. The food was the biggest portion of our trip that I was looking forward to because it was a Mediterranean cruise, I'm expecting fabulous seafood and new dishes that I hadn't tried before! What we got was mostly fish, some extremely chewy sliced leg of lamb and veal. Since the menu is set up to be a 6-course meal, the portion sizes are very small and we figured this out the first night when I left still hungry! The only dessert choices are all COLD and consisted of ice cream (my son had no qualms with this choice), cold chocolate cake which was more of a brownie consistency and a very runny "coconut/pistachio cake" which didn't even hold it's form on the plate. The breakfast choices weren't much better and consisted of cold waffles with NO syrup, "raisin/cinnamon" french toast which had NO raisins or cinnamon and came out burnt with some sort of runny excuse for syrup and literally consisted of one piece of bread with the crust cut off. The juice is so watered down, it tastes like juice-infused water, my son wouldn't even drink it. It's almost as if they water it down just to make it go farther. The coffee is HORRIBLE!!! If you're a coffee connoisseur like I am, you will not appreciate this mud-water. It tastes like coffee flavored water with a slightly burnt aftertaste. I feel like they do this just so you will pay to buy coffee from the coffee bar on board. Oh, don't forget that 15% surcharge for a 4euro cup (literally 1/2 cup) of cappuccino with 2 inches of foam on top, so about 5 drinks of actual coffee...still makes me mad. We didn't find the upstairs buffets (on the 11th floor) until 3 days into our trip. The best food was the freshly made pizza buffet which was open at all hours. The Brassiere was okay, most of the choices were cold meats/cheeses/breads with a few "hot" items like rosemary potatoes, green beans or some sort of sausage/onion mix..we spent most of our meals at the pizza buffet. They have mugs and mud-water (coffee) and hot water with a selection of tea bags. The only FREE water you will get on board is the tap water in the machines at the buffets upstairs. You have to pay for every.single.thing. you drink except in these areas. Activities on board: For adults, if you like to gamble and drink, that's all there is to do. But this, of course, entails spending more money which they highly encourage. The shops (pharmacy, gift shop, clothing store, toy store) is extremely overpriced and has a very small selection of what you need. Almost every bar area allows smoking so the fact that a "cigar room" was in one of these areas was confusing if smoking was allowed in almost all areas of the boat. My husband and I couldn't enjoy our drink while watching the live band one evening because smoke was being blown on us from the casino which opened into the area we were in. Smoking areas are designated but aren't followed or enforced. We signed my son up for the daily activities for his age group but the only things for him to do in this small room was play with Legos, color printed out pictures and watch movies in a language that he doesn't understand. Needless to say, he went twice for about 2 hrs each time, and said he didn't want to go back. It broke my heart because I wanted him to enjoy our vacation but he ended up staying in the room with us, watching cartoons on the laptop and playing on the iPad. The nightly shows were all the same, just different costumes and music. It also would have been nice if the theater played movies during the day since they had the capability to do so. We didn't use the spa services because frankly, we couldn't afford it after discovering all the hidden charges that were forced upon us. The public areas were kept clean but all looked alike. The ship is full of glitz/glam but lacks real substance, in all honesty. Photographers were set up all throughout the 5th and 6th floors in the evenings and harass you as you walk by to take your picture. After the 3rd time, we just flat out refused and walked away, leaving them talking and begging us to take more pictures. Pools: The very small children's water area was extremely slippery, my son fell on one occasion and hit the back of his head. Some of the water toys didn't work and there was no actual kiddie pool for the kids to play in, just water streams to run through. The adult pool was no bigger than a king size bed, and that's no exaggeration! I never saw anyone in it other than a couple of teenagers jump in and climb back out. The two hot tubs were the only points of interest for everyone and with so many ppl getting in and out, I passed. I don't like sitting in other people's urine. The staff we encountered were very nice and all spoke English. Our waiters were always wonderful to us so we have no complaints with those who worked on board. Our biggest complaints would be the poor food served, the many surcharges that we were left with after it was over and being kicked out of our room at 8am and sitting around for almost 3 hours to disembark. Our bill that was left on the door was over 300euro and more than half of those charges were just surcharges, which is absolutely pathetic to me. After being kicked out of our room, we were told to sit in one of the lounge/bar areas until our designated time to meet (according to floor number) to leave the ship. Luckily, we held onto our luggage instead of letting them transport it for us back to shore so as soon as we walked off the ramp (couldn't happen fast enough for me) we grabbed a taxi and went straight to our train station. Overall, our experience was horrendous. The only reason I give this rating a 2/5 is because of the cleanliness of the boat and the friendliness of the staff. Other than that, it was a sorry excuse for a first-time experience in taking a cruise as a family vacation. Read Less
Sail Date April 2015
This was our first cruise with MSC and sadly will be our last.  Getting on the ship was easy, the room was good a bit small but alright for a week. The food was excellent quality but a bit samey but then they cannot just pop out to the ... Read More
This was our first cruise with MSC and sadly will be our last.  Getting on the ship was easy, the room was good a bit small but alright for a week. The food was excellent quality but a bit samey but then they cannot just pop out to the shops. The waiter in our restaurant was brilliant. The Entertainment was the best we have ever seen on a cruise ship, the bar staff were good but some would rather had not been there. The Reception was a total waste of space, we had our daily programme delivered in French on the first night so we went to them to get an English version and request an English one form then on, quite simple? not a chance everyday it was is in French despite a daily complaint, even on the last day the disembarkation information was given in French i asked for an English one as it was quite important, the Receptionist just said they've all gone and we haven't got any. Getting off the ship at some ports we asked for some basic local information again they just said, without moving their eyes from the computer screen, "outside only" that was the help offered. The room was kept clean but we did have two dirty glasses left for 4 days, on one occasion they were actually moved to another part of the cabin. At 7 am everyday we were woken by the constant loud chatter and shouting from the room cleaners. I gave our waiter an individual tip but for the first time ever we had the gratuities removed from our bill. They were were not geared up for the English and were not worth a tip. Sadly the Reception and some staff let down the rest of the crew. Read Less
Sail Date October 2014
We travelled on MSC Splendida with our daughter and her partner. It was their first cruise and the itinerary was good. We fancied being spoilt for a week without worrying about a large bar bill at the end of the holiday so we chose to ... Read More
We travelled on MSC Splendida with our daughter and her partner. It was their first cruise and the itinerary was good. We fancied being spoilt for a week without worrying about a large bar bill at the end of the holiday so we chose to travel in the Yacht club. The trip to Marseille was good, as was the Holiday Inn Express near the station. The cruise port is a long way from the centre of town so be prepared for a 25 euro taxi ride. Embarkation went smoothly and our butler, Ishmael, escorted us to our cabins. The cabins were lovely with walk in wardrobe and well appointed bathrooms. The balconies are smaller than on other ships we have sailed on. Ishmael took us on a tour of the facilities available within the Yacht Club. Everything was beautiful with a large sun deck/pool and the Top Sail lounge with snacks and drinks always available. We went for lunch in the Olivio restaurant, specifically for Yacht Club and had an excellent lunch with good service. The restaurant is the other end of the ship, still on deck 15 so it either involves a walk along the outside deck or navigating through the maze of bars and restaurants on deck 6. Luckily Ishmael escorted us and explained the priority lift service. We sailed late afternoon in the rain and almost at once hit rough seas, maybe the Yacht Club's location at the front of the ship makes things feel worse than they are but it really was quite uncomfortable - only 2 of us made it to dinner! The centre part of the restaurant suffers from a bad vibration which in addition to a rough sea makes things quite difficult, the food however was very good. Breakfast is available in the Olivio restaurant or in the Yacht Club Top Sail lounge (cold buffet style), both were excellent with freshly squeezed orange juice and a good selection on the menu. Barcelona on Monday was a sad affair in cold monsoon like rain. No information was forthcoming on disembarkation - in fact, no information was forthcoming at all. On other cruise lines, the Captain has always said a few words each day but there were no announcements at all. Perhaps the ship was being sailed by remote control as we did not see one officer for the entire week. Monday night was very rough again and once again only 2 of us went to dinner. The seas got worse during the night and at 5:00 am I gave up and went down to Deck 5 and slept on a sofa for a few hours as it was so uncomfortable on Deck 15 - one of our party fell out of bed due to the rough weather. No information was available about the storm and it later transpired that we were on the edge of Cyclone Cleopatra which did so much damage in Sardinia. The seas did not improve for the entire week which really marred our enjoyment of the Yacht Club facilities. Tunisia was the next port of call where we had arranged a private guide who was fantastic. We didn't get hassled at all and had a great day - our guide's name was Ben Jebar mtbjebara@yahoo.fr Very reasonably priced and really knowledgable without giving too much information. We felt safe and were well looked after. The other ports visited were Palermo, Rome and Genoa before our return to Marseille. At each port, no information was forthcoming about which deck to leave the ship, where the shuttle buses were or even a basic map of the port. On NCL, for example, there is always a talk on the next port of call with a basic map and info on some shops and restaurants - on MSC, nothing! The shows in the theatre were ok but very short but there was little else on offer. We went to one quiz which was pitiful. There was a pianist in Yacht Club a couple of times during the evening but the sound was similar to a child's electronic organ. The violinist in the restaurant played the most depressing selection of music that I have ever heard. The ship boasts a 4D cinema which was also pathetic. The only English speaking tv channels available in the cabins are news - films are charged for. Summing up, the Yacht Club offering is very good but really only worthwhile if the weather is kind to you. MSC has very little else to offer and we would not repeat the experience.   Read Less
Sail Date November 2013
Reception Unlike the Royal Caribbean, the reception at the MSC was so cold. People here had a straight face and checked us in as if they were doing us a favor. As soon as we checked in, we were told to proceed to another counter ... Read More
Reception Unlike the Royal Caribbean, the reception at the MSC was so cold. People here had a straight face and checked us in as if they were doing us a favor. As soon as we checked in, we were told to proceed to another counter where a person with a very stern face pointed a finger towards some papers, they were promoting packages. I asked them If I could see it after I have gone into my room as I was very tired. With a very cold and rude way I was told ok. I was quite surprised at this but I thot I was over thinking for no reason. On our 2nd day we realized that all our friends ( we had 7 or 8 rooms) had a 14 bottle water package which was given to us during our booking. For some reason we did not get this package. When I went to the reception desk, they rudely told me that this package is not included in our room. I tried to explain it to them that all my other friends have this package and we are on the same package but it was impossible to reason out. At the end I had to tell them that I did not care about this package and I left for my excursion. When I returned from my excursion, I saw the water coupons on my bed. I called the reception and thanked them. I don't understand why they had to fight and argue with a customer for a water package. They could have told me that they would check it and get back to me. The next day I got a call from the reception in my room telling me that I can not get two water packages. I told them that I do not want two water packages and that I had received my coupons from them. He banged the phone down. Shuttle Bus & Excursions The next day we docked off at Barcelona, as ususal we were directed to the shuttle bus but this time I first went to the ticket counter and asked them where the bus would take me and I was told that it takes us right up to "Ramblas" . I told them that we were 2 adults and 2 children, she told me that it was better to take the shuttle. We took the shuttle and it was really shocking because with in 3 min the shuttle stopped and we all had to get down and it was a good long walk to the Ramblas. I was very disappointed. On our way back I decided to take a cab back from the same point to the ship and I had pay Euro 4.5 by the meter. This was a total rip off, I went to the accounts desk and complained about it. The person behind the accounts desk (mr. claud or something like that , I cant rembmer) agreed with me and told me that these people are rip offs and its not done but he cud not do anything abou it and I had to sort it out with the excursion desk. I decided to do that. The desk was busy booking excursions at that moment and I waited. Once they were done, I went to the lady who was free and I told them about how I was mis led and over charged 4 times. She was so so rude (Ms. Sarah) and she said we don't own the taxi's here to know the charges. I told her that I am not here to fight or argue or to hear her rudeness. I had spend over 800 euro in the ship on just eating and drinking and another 26 euro did not matter but it was a matter of principle. And what they had done was wrong. She just walked away. I asked them to call the manger and they said "manager is busy else where" (patent reply all the time). I also checked that at Genoa we had gone to an aquarium which was only a 10min leisure walk and we paid euro 18 for an adult for a ticket. But at the cruise they charge you Euro 34 per person. Dining Experience (Breakfast / Dinner and Room Service) At the Dining room. If we ever ever asked for a dish extra, we were meant to wait and we were told by the waiter that this is not a done thing. I am so surprised. One day when I asked the waiter to please get us some rice and a chicken dish, after good 20 min we asked him what happened to the order and he made a face and said, how do you expect me to keep serving your table promptly. After 20 min we got that answer and and he says stop behaving like a kid. I was shocked at this answer. Another 5 min later , he got us plain rice with out the main dish and walked away. What were we meant to have the rice with? We were there for a week , so many things happened that I just can not tell you. One day at the breakfast hall, the table right next to ours had a tray which had around 10 glasses or orange juice and there was a waiter next to that. We asked him if he could pass us the juice and he said no it was not his job. Once we got the juice and sipped it, we realizd it was water put into some powder. Not even a Tropicana or any other orange juice. Can you believe this? Also at one time we asked a waiter to get us a spoon and he refused, we questioned that how can you refuse to do this and he said that they were not allowed to touch spoons etc as the management didn't trust them. One day we ordered room service and when the server came, we had 2 plates and 1 cup from the previous day which was not cleared, we asked him to take it away and we got a reply "this is not my job" One day I could not go for breakfast because my younger daughter age 5 was not well and I was waiting for my wife to come back from breakfast so I could go for mine but she came only at 10:15 so I decided to order from room service, when I called them I told them that I know that I am 15 min late but can I please get only a cup of coffee and a croissant. Of course it was stupid of me to expect anything, I got a reply "you can get as long as you pay for it" I was shocked at this horrible hospitality, I went down to the restaurant, ordered a cup of coffee and croissant, paid for it and gave a euro 5 tip but I refused to ever order room service. Over all a horrible experience. May be if it is your first cruise then you may be ok with all this but I had gone for a Royal Caribbean cruise before this and I had some at least some expectation. I paid less at Royal Caribbean and got a 7* treatment. I paid a 7 star price at MSC and got a treatment that even a 1 star property can not give. Upon Check out We were charged Euro 7 per person , per night for 7 nights that we stayed there, we were never informed about these charges. There was a document we received that this was up to us to pay or not, but we were given this and told we have to pay this. When we tried to reason out, they refused to listen to us, and when we asked to speak to the manager, we were told that the "Manager was busy else where'. We are charged 15% service charge for any anything that you order. So why this 7 euro per person charge which comes to over euro 100. Horrible staff, horrible treatment, horrible cruise experience. It is sad because they have a beautiful ship and just because their attitude, their cruise experience sucks. I suggest if they do not like certain country prople, do not promote this ship in that country. I got to know that we pay pay much more. I paid over USD 3300 for this cruise and I believe that for Italians its much cheaper by over 60%. So why give this horrible treatment to us. This is my first written complaint ever in my life, I think you all can imagine what we all must have gone thru that I have taken out so much of my time doing this. But please remember, never never ever take this Cruise, you will make a big mistake but if you by mistake , then surely do not take their excursions. They are total Rip offs. Read Less
Sail Date June 2011
Family friendly and to try a new cruise line . What we got was the rudest most unhelpful staff I have ever seen in the 15+ years of cruising. The dinning was average and again “couldn’t care less type of attitude “ Nobody ... Read More
Family friendly and to try a new cruise line . What we got was the rudest most unhelpful staff I have ever seen in the 15+ years of cruising. The dinning was average and again “couldn’t care less type of attitude “ Nobody seemed to know what was going on and never got the same answer twice. We had a tight connection and wanted to know how long roughly it would take to leave the ship with our own bags and was told the immigration could be slow and on leaving the ship there was no immigration! The cabin was average but what tipped my wife over the edge was no tissues in the bathroom. She was told it was because we didn’t have a higher enough grade balcony!!!! Staff had a poor command of English and didn’t know what was going on . Overall very disappointing and will never travel with them again. Read Less
Sail Date October 2019
The service on board is ok as long as you are not requesting anything. If you are not in the yatch club or apeeding a lot of $$$$ on extra you will not recieve anything. Here are some example: - my daughter found a metal tack in ... Read More
The service on board is ok as long as you are not requesting anything. If you are not in the yatch club or apeeding a lot of $$$$ on extra you will not recieve anything. Here are some example: - my daughter found a metal tack in her chicken, their only reaction was to replace the chicken lno other excuse, letter of excuse - the bar by the pool is often out of cold draft beer, if you want a beer you need to buy bottle more expensive - the buffer is only offering water and coffee, juice is only available during the breakfast - restaurant and bar often out of sodas - have to wait to get out of the ship (docked) because only one exit is open or because the decide to put everyone on hold the exist excursion using the same exit at the same time This cruise was my u in e yeard and 3 rd with msc.... MSC never again Karl Read Less
Sail Date June 2019
Food and Drinks The whole dining experience was a disaster, and is the main reason that trigger me to write this review. The MSC website boasts a "12 distinct VENUES". Go on board and you'll find out that 3~4 of these ... Read More
Food and Drinks The whole dining experience was a disaster, and is the main reason that trigger me to write this review. The MSC website boasts a "12 distinct VENUES". Go on board and you'll find out that 3~4 of these VENUES serve exactly the same food, but just that the name of the restaurants are different. Some are even right next to each other, but use different names. Now we know why they use the word VENUE, clever! Specialty restaurants: As soon as we boarded we bought a package to dine in 4 different specialty restaurants, it was 115 Euros total. We soon found out that the package means eating the set menus at each restaurants and that we could just walk into any specialty restaurant without a package and pay the price of set menu. A set menu usually means 3 course with very limited options to choose from. At the end of the four days we were very disappointed to find out that the values of all four set menu added together was only about 7 euros more than 115 euros that we had purchased our package for. Specialty restaurant 1 (Bistrot): The waiter obviously had no training as he spilled wine everywhere on the table while pouring. Every single glass he poured he spilled. The decor looked cheap. Set menu options very limited as compared to a la carte. Specialty restaurant 2 (Butcher's Cut): Everything was great. Specialty restaurant 3 (Japanese): The set menu comprised of around 9 items. First came the miso soup and the appetizer. Then the food stopped, and we had to wait 40 minutes for the next dish. Items 2~8 came together in one platter. We almost missed our Cirque du Soleil show. The food was mediocre, it was just a western version of Japanese food using disposable chopsticks. The waiter asked for our room numbers and he entered it into the machine, but it didn't work so he asked again our numbers. This process repeated 3 times. Had he asked one more time I should've probably write it big and clear on my forehead. Specialty restaurant 4 (Tapas): We were given an a la carte menu as usual, but this time it got 10 times more complicated for ordering a set menu. There were around 30 items total on the menu, but only around half can be ordered if you are on the set menu. The tricky part was that the menu didn't indicate which ones can be ordered and which ones not. So the waiter had to point them out again and again. On Board activities Perhaps it was our own lack of experience, but after seeing the promotional video on Belissima with the water slides, bowlings, F1 sitimulators, and all the cool activities, we somehow thought that all these were supposed to be free. - The jacuzzis were always packed, even on a non-sea day. - The gyms had no yoga classes that we wanted to go. Service & Staff Waiters are generally not friendly. Room stewards are much more friendly. Ship design and cleaniness It is a very nice new ship and well designed with high techs. Would have been 5 stars but on the main public deck (Promenade deck), the walkaway is quite narrow for a ship with 4000 passengers. On top of that they place photo shoot stands, tables selling perfumes, etc. to block the way and make the main walkaway even narrower. This especially affected the speed people disperse after a show finish. I guess making money out of photo shoot and perfume is much more important to MSC. Cabin Our cabin was right under the buffet area and the sound of people moving chairs was very very loud. The sound could have been much reduced had they put softer rubber paddings on all chairs. At night when the buffet chairs were silent, things were even worse... The cabin had this constant high pitch plastic or wood crackling sound everywhere. It was even worse in our relative's room. Review summary We were excited and overjoyed the moment we got on this stunning new ship as we saw the glamorous high tech interior. This was our second time cruising, with the first being in Alaska with HAL line 'Noordam', but the ship was very old and even had CRT TV in each cabin. However, we had a very enjoyable time on it and so we decided to cruise again, this time choosing a newer ship the MSC Bellissima, what could go wrong? Unfortunately, over the course of 7 days on the Bellissima we felt that MSC puts a higher priority on making more money out of guests in every way rather than making guests happy so they would come back again. For example: - Staffs would hard sell packages, souvenirs, lemon cello, photo shoots, etc. every chance they see you. - Basically apart from buffet, main dining rooms, shows, otherwise nothing is free. Even water is 3 euros/liter and guests are technically not allowed to take water with our own bottles in the water dispensers in the buffet area. - It is written by MSC that tipping to individual staffs is 'discouraged', and that tips are encouraged to be tipped to the company as a whole. After getting to know MSC's mentality we suspect that this was so that they could keep those tips and never pay it down to the staffs. Read Less
Sail Date April 2019
Quick background - we are a couple who have cruised 6 times over the last 2 years. Not the most seasoned cruisers but have some experience of cruising with different lines. We decided to take the leap from mid sized ships to bigger ones ... Read More
Quick background - we are a couple who have cruised 6 times over the last 2 years. Not the most seasoned cruisers but have some experience of cruising with different lines. We decided to take the leap from mid sized ships to bigger ones with MSC as they offer yacht club, which we felt would be a good way to combine a big ship with some familiarities of a smaller vessel, as well as indulging in the luxury service YC offers. Embarkation was great. We were taken personally by a butler to the YC check in area and given Prosecco to drink. We were then escorted straight to our cabin (YC suite) by a butler who also introduced us to the staff on the concierge desk. The cabin was lovey. More a junior suite than a suite of rooms as we’ve had on other lines, but very well furnished. The only snags would be the wardrobe being quite small for two people and the balcony being quite small also. However this did not distract from how nice the room and shower room were. We also had a complimentary mini bar and a bottle of procecco on arrival in the room. This has to be the most comfortable bed I’ve ever slept in. The ship it’s self is a sight to behold. Absolutely amazing. Think Swarovski Crystal stairs and LED ceilings that show different images during the day. The YC private sun deck was very nice as was the private lounge bar for YC guests. The physical product that MSC offer was brilliant. However the service provided by the majority of staff was a massive problem. We had chosen to book several meals and drinks packages before travel. This allowed us to get the dates that we wanted in advance (NYE being one of them) for specialty meals. One of those we booked was the Cirque du Soleil meal and show. When we arrived we had a note in our cabin asking us to visit guest services to confirm our reservation for this meal. As we were in the YC we were able to go to our concierge desk rather than wait as guest services (the queue at guest services was at times 1hour long!). The concierge explained that anything in terms of meals booked on the website never transfers to their system and that’s why we had to see them. She emailed the cirque to confirm our choice of date. We decided to check that our other reservations were in place. She said no and that for those we would need to go over to Eataly and speak to the manager who would confirm them all in one place. We went to Deck 6 where Eataly was and tried to get the attention of the manager who was chatting with some Italian guests. He proceeded to ignore us for several minutes before we decided to interrupt his conversation. We explained the situation and he didn’t reply but waved another memeber of staff over who couldn’t even speak English. He didn’t have a clue what we wanted to after 10 minutes of trying to explain using hand gestures we gave up and went back to the concierge. The concierge said the reason for not being able to get it sorted was we ‘had gone to the wrong Eataly’ and it was our own fault. She said we needed to go and find the other Eataly and they would sort it. At this point we asked if she could sort it for us. She agreed, although did not seem happy about it and said she would email the bookings to us. She also explained that our booking for the chefs table wouldn’t be available for NYE as we had booked for. She also spotted our premium drinks package and said ‘I don’t know why you bought that as you’re YC and get it anyway’ . No offer of a refund. It was at this point we realised that the bottle of champagne and souvenir flutes we had booked for sail away had not been delivered. She again told us that this is because their system has never worked but she could sent it over for another day. This set the tone for the rest of the service recieved. •in the YC bar we were often ignored and found it easier to just go to the bar our selves rather than wait for a waiter. One who did come came back to us 4 times to confirm our drinks order of ‘Diet Pepsi and a white wine’. The same waiter slammed our drinks down and began shouting at another member of staff •when coming back on board from one of the ports the staff ignored us and we calling each other profanities very loudly •walking through deck 6 was an obstacle course of people selling you meals and drinks packages •we asked our concierge to change one of our meal bookings over one night as we’d had a long day and fancied something quieter than the cirque show we’d booked. He shouted at us over the phone saying that he couldn’t do that as it was ‘too complicated’. When pressured by us to sort it he said he would but in future could we ‘not change our minds as it’s awakward’ for him and that he’d struggled to get us a table in the other resturant (which ironically was very quiet anyway!) Food. •Generally the food was poor quality. The food served in the YC resturant was the same at lunchtime as in the buffet (not the gourmet experience the website promised). •The steak in the butchers cut was very good, but at a premium. •The buffet was a feeding frenzy with people grabbing food and pushing and shoving. There was inadequate seating available for the volume of guests. It was very very very loud in here, we didn’t go back after the first time! •When booking we were advised that we could dine anytime at any of the included resturants across the ship. However this was no longer the case and we could only dine in YC, premium resturants or the buffet. Other guests who were not YC were subjected to strict dining times in a set resturant - if they were 15 minutes late for their time they would not be allowed in. •unlike other lines you will not see officers around the ship and the manangement team do not interact with guests, passing you to a more junior memeber of staff Around the ship •Astheically the ship is lovely. However the public areas do not seem to cope very well with the volume of passengers during the winter season. Everywhere is loud. There was a DJ playing above the shopping arcade at the same time as a Zumba class happening at the bar a few meters away. •the Swarovski stairs are amazing, however you probably won’t be able to use them as the ships photographers use them for private photo shoots with people lying down on them posing •on day one I thought there was a queue to meet and greet the captain. It was very long. It was actually the queue for guest services for people complaining •staffing ratios do not seem very high. At the amusement arcade there was one person running the sports court, bowling alley, f1 simulators and the flight simulator. We had a go on the flight sim and had to wait ten minutes when it finished for the memeber of staff to let us out. We had to wait in a pitch back sealed pod! We even pressed the emergency button as we’d waited so long!!! •the safety drill was the most unusual experience ever. We were all asked to meet in the theatre. Given an demonstration in 5 languages as to how to put the life vest on and then group by group taken to different muster stations across the ship. We were group A so after everyone had left we were told in 5 languages that the theatre was our muster station and we could go. Surely they could have told us this at the start and saved us a 45 minute wait?? Bottom line This ship was on the whole not for us. It is loud and difficult to relax in. You could be sat eating a meal at the butchers cut to be interrupted for 10 minutes by animated dinsours fighting and roaring on the LED screen for a ‘show’. However we do appreciate that some people enjoy that kind of holiday. However, had the service and food been better we would have made the best. Instead we were treated like an inconvenience and told off by so called ‘concierges’ and ‘butlers’. We told the YC director that we were planning to leave the next day and he apologiesed but didn’t offer to rectify any of the issues we had raised. The next day he was genuinely surprised that we had booked flights home and said he thought we would have reconsidered - why? Nothing had been changed. All the bookings we had made online were still messed up. The food was still rubbish and staff still rude. And even our newspaper delivered on the last day was wrong. We decided our time was more valuable that the money we had already spent and we would have a happier new year at home where at least we don’t get told off and can relax. This ship is due to move over to serve the American market this year. I cannot see Americans who are used to and expect a high level of service tolerating what MSC offer on this ship. We have been offered no compensation or reimbursement for the services we paid for in advance that we did not revcieve. Read Less
Sail Date December 2018
We chose this for our honeymoon. Our group includes our 80 year old mothers. I’m struck by the sheer overcrowded, impersonal, iPad and upsell-driven process we are a part of. Food areas and common areas are ridiculously overcrowded, ... Read More
We chose this for our honeymoon. Our group includes our 80 year old mothers. I’m struck by the sheer overcrowded, impersonal, iPad and upsell-driven process we are a part of. Food areas and common areas are ridiculously overcrowded, no seating available and long queues for lukewarm and very ordinary food-we cruise a lot, this is way below par on many levels. The ship itself is impressive, and I’m sure few would deny this, the experience though is far from relaxing. Cabins small, we have a balcony cabin with the Aurea package, TV impossible to see from the bed, we have no sofa, nor mirror in our cabin (bar the bathroom). I believe we have seen our cabin attendant once. We found that the staff are undertrained in general, they work too many hours and are tired and overstretched as they have traded opulence of ship and taken away any form of personal experience, just doesn’t feel special in any way and it’s a fight to get service-I requested a tray to carry food to my mother who is disabled, and was told to make several trips with plates instead, each time fighting my way back through infeasible crowds. Not a patch on other similar priced cruise experiences I’ve had. Read Less
Sail Date October 2018
We were ill for several weeks after the cruise. Our stomach problems really stared on the plane after leaving the ship on the last day. We had only eaten on-board while on the cruise. We are convinced that we caught a bug whilst on board. ... Read More
We were ill for several weeks after the cruise. Our stomach problems really stared on the plane after leaving the ship on the last day. We had only eaten on-board while on the cruise. We are convinced that we caught a bug whilst on board. After 3 Visits to the doctors my wife now seems to be a lot better but still has stomach problems. We were contacted by a passenger stayed on the ship for a further week after us. This was her comments:- There were lots of people on the ship (passengers and crew) with low-grade food poisoning but the medical team and ship were misreporting it so they would not be investigated by the port authorities. Whole tables were having problems -7 out of 8 on our table with just my partner being OK. The last 2 days they actually started taking action and cleaning handrails, enforcing the hand gel when going into the restaurants and when getting on the ship. The cruise was bad. The cabin was so narrow that to get into bed we had to bend down and shuffle sideways, it was not comfortable at all. The passengers on board were mainly Italian. We had been on board only an hour when this middle aged Italian ran into my wife almost knocking her over. If you used the lifts you had to fight your way out as the other passengers would rush into the lifts giving you no chance to get out. The quality of the food was very poor. The main restaurant was OK if all you wanted was pizza, pasta or burgers. The formal restaurant was slightly better but the portions were poor and the preparation variable. I asked for a medium steak but it arrived raw inside. After sending it back twice I gave up. The staff were generally polite but I heard reports of someone swearing at a passenger and the waiting staff having a “bun fight” during dinner one night. When we arrived back in the UK we spoke to friends of ours that had been on a different MSC cruise shortly before and they state that they would never go on another. We went to see customer services on the last night. The fist girl I spoke to was very polite and friendly. She told me I would have to speak to a manager who was very impolite and so was his manager, all they did was quote company policy and were not interested in sorting our problem out. The ship was terrible. Passengers were allowed to smoke in the bar area even though there was an enclosed smoking area next to the bar. On arriving back I tried to contact MSC customer services, only to be told that I could not speak to anyone, they only responded to email. I sent an email, which was returned days later because I had not used the correct customer services address. I had to send it again. Why the person could not have forwarded my email I do not know. I received a reply back to say they would contact me within 28 days. I did not receive an email for over a month. I truly believe that any company that only deals with emails for customer services and sets a response date of a month, do not really care about customers. Never again MSC. Read Less
Sail Date June 2018
£3700 pounds for a nightmare , dirty tables Full lifts Staff English very limited Everyone using the wheelchair and pram entrance so my children were irritable waiting over an hour to board . Some staff were great and some ... Read More
£3700 pounds for a nightmare , dirty tables Full lifts Staff English very limited Everyone using the wheelchair and pram entrance so my children were irritable waiting over an hour to board . Some staff were great and some terrible , the better ones in the paying restraunts . If your thinking of travelling mainly Italians and announcements are mainly in other languages other than English . Buffet most days clear your own table before sitting like a zoo. The ship is very attractive however the staff are the ones that can make or break your stay . The rooms very clean and attendant was polite . Waiters in main restraint were great . If MSC said I’ll give you a £1000 cruise voucher to a future cruise I would decline. I blame the ships management as moral seems an all time low . Especially avoid this cruise if you are from the uk and have children as the kids club speak little English and focus more on there own spoken language . The excursion from the port to Marseille is charged by Msc however there’s a free shuttle so they will have you over for this. Read Less
Sail Date April 2018
The food is terrible. Little choice and cheap quality ingredients used and cooked badly - often overcooked. Food left over is rehashed into different dishes next day, for example leftover roast beef becomes sliced beef in gravy next day. ... Read More
The food is terrible. Little choice and cheap quality ingredients used and cooked badly - often overcooked. Food left over is rehashed into different dishes next day, for example leftover roast beef becomes sliced beef in gravy next day. I noticed food and drink is rationed in a subtle way for example in the breakfast cereals there are (cheap quality) corn flakes, rice crispies etc and muesli and when (little bowl) of muesli runs out during service it is not replenished forcing remaining diners to have corn flakes or rice crispies. Same with drinks first glass decent measure, second smaller. Ship claims to run out of certain wines, then has them again next day. Some things like bananas are only offered once a week. Meal in Tex Mex awful, ordered sirloin steak on second day of cruise - told they were sold out! Had fillet steak - terrible unseasoned overcooked and served with iceberg lettuce Not Tex Mex! Meal in etoile, where Yacht Club members dine (70 eur) also bad, 3 tiny pieces of meat. More like a ferry than a cruise with the ship picking up and dropping passengers and ports and safety drill in Seven languages interrupting evenings social life take ages. Shop and reception staff are rude and unhelpful. A million miles away from any other cruise experience we’ve had on P&O, Cunard and Celebrity. MSC have started sailing from Southampton and I suggest any UK person to avoid and not be taken in by advertising hype. This cruise line has a lot to learn. Read Less
Sail Date February 2018
I am currently a passenger on the MSC Meraviglia. My wife and I are passengers on a Mediterranean cruise.I can honestly say that this past week I experienced the worst of over 35 cruises I have enjoyed. The ship is not geared for the ... Read More
I am currently a passenger on the MSC Meraviglia. My wife and I are passengers on a Mediterranean cruise.I can honestly say that this past week I experienced the worst of over 35 cruises I have enjoyed. The ship is not geared for the American audience. For example coffee or tea after dinner is an extra. The MSC line nickel and dime you whenever possible. On several days I had to wait 45 minutes to get back onto the ship. When I asked to speak to the head of security, I received the run around. I am still ,after several days and asking to speak to someone waiting to hear from any personal. The food on this ship is sub par as opposed to all the other cruises I have been on. It is so bad that my wife and I are going to pass our normal dinner seating and opt for pizza. If you are are from the US you will quickly realize the poor quality and treatment passengers receive on this ship. I notified them in advance that it was our anniversary and not so much as a balloon was placed on the door. Please note I offered to pay for the anniversary addition. It leaves a lot to be desired. Read Less
Sail Date December 2017
If you want to go away and lose weight then this is the cruise for you. The food is literally no better than 1 star. Staff service is ok but ignore the staff to customer ratio half of them obviously missed the ship, takes ages to get ... Read More
If you want to go away and lose weight then this is the cruise for you. The food is literally no better than 1 star. Staff service is ok but ignore the staff to customer ratio half of them obviously missed the ship, takes ages to get served, a lot quicker getting yourself. We've both had upset stomachs . Ok the cabin not bad, ship tidy, what they don't tell you in the luxury cruise brochure is they let 3rd class citizens on at various ports for a stay at next to nothing to make up the numbers. When you work hard all year and book a luxury cruise one expects to eat well, get top service and relax with like minded people. That not going to happen with this cruise liner company. The worst part is constantly being sniped at with hidden charges, maybe we should have read the small print but when you pay for all inclusive including food and drinks package one doesn't expect to pay for bottled water, orange juice and the like. They also force a daily service charge per person on you. VERY VERY dissapointed. 1 star rating I'm afraid. Read Less
Sail Date December 2017
We had hoped MSC might be a good alternative cruise line, after dozens of cruise with others. IT IS NOT. The ship was lovely and accommodations fine, but there is simply NO service on the ship. Staff were untrained in basics (like where ... Read More
We had hoped MSC might be a good alternative cruise line, after dozens of cruise with others. IT IS NOT. The ship was lovely and accommodations fine, but there is simply NO service on the ship. Staff were untrained in basics (like where the knife and fork go on the table, for instance). Staff were uninterested in helping passengers in any way. Food was terrible, meager and boring...and they literally make you buy water to drink with your meals. The buffet was repetitive and tasteless, and the environment filthy. Passengers were down right rude, and staff completely unhelpful. We removed all tips from our bill as no one deserved any. (Although the cabin steward was very good overall). There is no comparison to any American cruise lines, except to say that compared to MSC even the worst ones seem elegant. What a disappointment. It is worthless to try to get concerns taken seriously with MSC. Read Less
Sail Date December 2017
Ship is old but OK, Service is very good, polite, helpfull... Cabin could be better. Excursions are very expensive and not good organised, to get on and off the boat it is a war, a fight to be the first ! Dining is like a hundreds of ... Read More
Ship is old but OK, Service is very good, polite, helpfull... Cabin could be better. Excursions are very expensive and not good organised, to get on and off the boat it is a war, a fight to be the first ! Dining is like a hundreds of hungry pigs doing a hold-up on the buffet! The theme restaurants are better for the service, food is as bad as in the self service. Once I had risotto with St Jacobs scallops , sorry was only 1 slice, about 1/5 of a scallop!! An other day we had Pintade.... the leg who has been warmed up in a microwave, it was hard as a stone!! Also pay attention to your drinks.... not included and very expensive if you want to enjoy cocktais, wine, etc .....I hoped to have a good reposing cruise, but it turned out in a horrible experence. That is why I do not want to let you have the same disillusion Read Less
Sail Date November 2017
I usually do not review cruises but this one cannot be ignored. My husband and I flew to Barcelona with 10 friends to take the MSC Meraviglia cruise that sailed 11-24-17. The itinerary for this cruise was great. But, sadly, that was the ... Read More
I usually do not review cruises but this one cannot be ignored. My husband and I flew to Barcelona with 10 friends to take the MSC Meraviglia cruise that sailed 11-24-17. The itinerary for this cruise was great. But, sadly, that was the only thing that was great. The ship is new and quite beautiful but the acoustics are horrid. It is a very loud ship. The cabins appear roomy but that is because there is limited furniture (no chair), a very small closet with only a few thick wooden hangers that take up a lot of precious room and only two very very small drawers which are located in the small closet. I would suggest bringing hangers and limiting your clothes. Use the extra luggage space to bring water. Only water available in the dining room is what you bring in or buy at 3.25 a bottle. And forget about getting a cup of coffee after dinner. Not available in the dining room. You would not have time to drink it anyway. They start trying to get you to leave about an hour after arriving. Our first night, the Maitre 'D actually asked us to leave. Only time he talked to us the whole 8 day cruise. Our waiter was rude and unsociable. He was rolling his eyes while standing behind you taking your order. I guess he thought we would not see that. The food portions were very small and the quality was mediocre at best. This was the first cruise that I lost weight. There were several nights that we had to go to the buffet after dinner if it was open. The buffet was closed more often then it was open. They shut it down after breakfast for two hours and again from 4PM-7:30PM and again at about 10:00 PM. During those times all that is available is Pizza which was not very good. It's an Italian ship and the pizza was not very good. The poolside grill was cooking hamburgers but would not let you get one. They were wrapping and taking them to the buffet. By the time you got one, took it to the salad bar to put lettuce/tomato on it, it was cold. But, I only ate one because it was terrible meat. Disembarkations for the tours were total chaos. On our tour to Rome the bus turned around 1/2 hour into the trip to come back for 4 people they forgot. They got us back to the ship at tour end late and we missed our appointed dinner seating. They would not seat us and told us to go to the buffet. When we went up there all that was available was pizza. We paid for some fish and chips at a pub and they were tasteless. The buffet served exactly the same food day after day. There were a few desserts that were good but in general it was just mediocre food. The hot chocolate at the specialty shop was great but that is another paid for item. You have to reserve all shows. The cigarette smoke in the casino is terrible. The staff ranged from complacent to rude. I could go on. This was the worst cruise I have been on and I will never sail with MSC again. They began as a cargo hauler and apparently still think that's what they are doing because they are definitely not a cruise line. Read Less
Sail Date November 2017
This is the 9th cruise trip I had so far. First time with MSC. We tooked NCL, Royal Caribbean, Disney and Princess before this on. The MSC Meraviglia is a brand new ship with maiden voyage in early June, 2017. Though we are extremely ... Read More
This is the 9th cruise trip I had so far. First time with MSC. We tooked NCL, Royal Caribbean, Disney and Princess before this on. The MSC Meraviglia is a brand new ship with maiden voyage in early June, 2017. Though we are extremely disappointed, on the service. I will use the word, Horrible, to describe the experience. 1. Cabin is extremely small. Not enough space for storage even just two persons. Our friend with four family members had a same size cabin. Keep in mind, the crew ration of this new ship is 3.8-3.9. While the other cruise lines keeps crew ration around 2.8-3.0. 2. While they provide a new my MSC smart phone app for most of the information for on-boarder, the front desk always have long line even during the night around 11 pm or midnight. Reason for that is the there are so many issues passengers encountered. a) Over charge the drinking package which supposed to be free as part of the deal. b) No clear communication on the VIP photo access cards they offered so the passengers are confused. c) Food provided in the complementary restaurants tastes really bad. Fish, meat are all over-cooked. Much less variety in buffet for breakfast and lunch compare to other cruise lines. Main dining rooms are not enough so formal dinner has to be served in half of the buffet dining hall. d) In order to get a drink of featured coffee or cocktail, you have to wait for 10 to 15 minutes in the bar until to be served. 3. Front desk personnel are rude and not helpful even in the medical office. a) My kid got cut on the side of ankle, when we visit the medical office the male receptionist was really not patient to offer a band-aid. b) While we tried to get to bed around 11:30 pm on the first night we were on the ship, loud music/drum noise can be clearly heard from upper level lounge. When I called the front desk, they said they will call the bar to lower the volume first. We waited for 15 minutes, nothing changed. We called again, they said they would have someone stopping by to check. Waited another 15 minutes, called again, eventually the guy came and confirm the noise after 10 minutes and promised to change. Nothing happened for another 10 minutes. I had to go to the front desk and waiting on the line for another 10 minutes, the receptionist told me to wait until 1 am when lounge close!!! And promised me it was only for that night. Since it was 12:40 am, We waited and finally got sleep after 1 am. Next night, again, same thing happened!! I went to the front desk to complain and was told to stay in the room for someone to come check again, and confirmed, and asked me to wait for the lounge to be closed by 1 am !!!! We requested to see the manager of the front desk, REFUSED. ..... And eventually the lounge closed at 1:30 am. That was the second night. The third day in the morning, we waited on the long line for the front desk manager reported the issue. Eventually, told to stop by in the evening to provided us another room. Which is extremely small. The bed is queen-size and cannot fit a sofa in the room!!! And have to move back to our old room during the last night of the cruise. 4. The steward for the switch room in 8079 is not a honest person. we missing 90 Euros during the evening dinner-show time on the sea-day. The day before my wallet was missing and eventually found it behind the side table. The next day, the money in the inner side pocket of my bag I left in the room but not in the safe disappear... We reported to the front desk during the disembarkation. [The receptionist said why we hadn't report early?!?!?!] Well, so much to talk about disappointment. But have to giving a thumbs up on the shows it provided. High quality of the shows with top performers including the dancers, singers. Though, they are really overloaded. 5 nights a week and 3 shows each night for the same set of the performers. So, our advise - Stay away from MSC if you want to enjoy a cruise trip. Read Less
Sail Date August 2017
We were a party of 10 and we booked 5 staterooms with balcony 1 year in advance for the 50th wedding anniversary of my parents in law .once onboard they told us that my parents in law got another stateroom ,they got an upgrade. We asked of ... Read More
We were a party of 10 and we booked 5 staterooms with balcony 1 year in advance for the 50th wedding anniversary of my parents in law .once onboard they told us that my parents in law got another stateroom ,they got an upgrade. We asked of it was a balcony stateroom, and they said yes but it's on deck 10 instead of deck 9 where we all had our staterooms.they went to there (upgrade)stateroom and it was an ocean view stateroom .we went immediately to guest services and they told us there was a overbooking,and that the ship was fully booked.what was ment to be a week of happiness became a week of stress.we al paid €380 extra for a balcony stateroom.after a few days MSC suggested a refund of €300 and a 20% discount one a following cruise vallid within the year,REALLY?? After two days MSC raised the compensation to €600 with no further discussion.we had to accept this because otherwise we could end up with nothing.we accept but were not agreed with this settlement,we didn't accept the 20% discount. Overall experience of the ship was verry poor. The staff and crew was not friendly, with exception of our stateroom host and our waiters for dinner.the choice and variety off the food was also very poor. We had booked the beverage package Alegrissimo , but it always took a long time to getting our drinks. Every day there were people getting off the ship and others back on, so every day they held a safety drill (OK for me) but during the safety drill all services stopped ,you couldn't order a drink although the bartender was behind his bar . One day we've booked a shore excursion, this was total chaos, we booked a tour 'Rome on our on' but it was already noon as we arrived in Rome and we had to be back at 4 pm at the bus. the entertainment was every day the same ,the shows in the theatre were amateuristic. MSC will never ever see us again. This was our 10th cruise but the first time with MSC. We normally always cruise with Disney Cruise Line. Read Less
Sail Date October 2016
I choose this cruise at start because of the promise it was a family cruise boat and had a fantastic fun kids club. I was told that the cruise line had partnered with Lego and had refurbished their kids club locations with Lego theme. I ... Read More
I choose this cruise at start because of the promise it was a family cruise boat and had a fantastic fun kids club. I was told that the cruise line had partnered with Lego and had refurbished their kids club locations with Lego theme. I was told by msc representatives that this applied to this cruise ship. I was told the kids club was fantastic and full of fun and plenty for them to do. Kids club was from 9am - 11pm and we could leave them there in good hands with a fantastic team who worked with children and made the club fun fun fun..... More like boring, unhappy and little to do. The staff were never pleasant when we dropped kids off. They had a routine timetable each day which was the same and quite regimented. The staff, especially the girl with blonde hair never smiled and there main language was French or Italian. They did not speak fluent English and I found them rude and never smiled. The kids hated the club. When it was movie time they put in a movie in the language which most children spoke and if that wasn't your own language you still had to sit through it and watch the movie. The kids could not do anything else. The room for the kids was not Lego themed nor big. It was small room and very little for them to do. I only managed to put kids in 2/3 times and that was only a couple of hours cause they complained it was so bad. The staff were not fun nor entertaining. Oh and the Xbox and wifi times - when it specified Lego none of that happened. They played sky-landers and nothing else. No Fifa but another game. The same every day. They had 1 tv, 1 play station console and 1 wii. It was awful. Terrible. So outside of kids club there was 1 small play area with a small pirate ship and slide. And then a water play area. That's it. Nothing else. Oh wait.... I forgot they had a games room which was nothing to bag about and needed money to play. The F1 formula virtual world was a racing car which kept breaking down and the 4 D cinema was a virtual 4 D ride which lasted 5 mins. Imagine that's it for 7 days....7 days!!! Awful!!! Kids had nothing to do . Nothing was fun. Never seen staff so unhappy to be there. Was totally mis-sold. I took 4 kids. Worse decision ever!! The disembarkment was a shambles aswell and I paid for transfers which was cheaper and easier if you take the taxi! All in all not recommended!! Read Less
Sail Date October 2016
I booked this cruise after my 1st choice was on MSC MELODY i had to cancel. MY travel agent was no help is choosing another one! GETTING TO SHIP I travelled by RYANAIR the day before so i could watch the CHRISTENING! The next day ... Read More
I booked this cruise after my 1st choice was on MSC MELODY i had to cancel. MY travel agent was no help is choosing another one! GETTING TO SHIP I travelled by RYANAIR the day before so i could watch the CHRISTENING! The next day after breakfast i got a\ taxi to the ship which was quite a distance! EMBARKATION I arrived at the port at the port at 10.30am a lot before the time stated but others were there in 2 lines(no idea why or what for!!) We finally found out it was to drop off our bags. then to check-in where somehow i got PRIORITY as i had a classic card(which i later found was out of date!!) I boarded the ship as the cabins were no ready i had buffet lunch which was quite good. CABIN After lunch i looked at my cabin( i was not even shown where it was!!) It was an inside on deck 10. Quite large with a queen sized bed,mini bar,shower,safe, a\chair and pouffe and plenty of wardrobe and drawer space. RESTAURANTS I had asked for 1st seating but was given 2nd so had to queue to change it. It was VILLA ROSSA restaurant. Apart from that there is only TEX MEX which is a small charge, and GALAXY DISCO but AT 24 EUROS AND ONLY A FRENCH MENU i did not bother!! there is more choice if you have a YACHT CLUB SUITE.the food was quite basic and not a great choice especially for desserts. No TAP WATER! so had to buy BOTTLED WATER despite it being in your cabin and in the buffet! PORTS OF CALL A good choice ROME(i did my own thing on a train into the city) MESSINA i did an excursion to mount ETNA which was well worth the money. MALTA i got a bus to POPEYE VILLAGE it was\a long way and only just made it to the ship in time.DUBROVNIK had to pay 10 euros for a shuttle bus only to be ordered off as some did not have their passports(why could they have not told us?) SHOWS These were very good and varied from PIRATES,MIME, PRODUCTION SHOW to a classical concert with memorable arias(i only knew one and lots of people walked out!!) IMPRESSION A lovely ship but sadly the smaller ships had more amenities like a golf course and extra charges for everything from bottled water,charge for a birthday cake! charge for coffee and ice cream. so sadly i do not think i will be doing another msc cruise!!!! Read Less
Sail Date May 2012
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click