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126 MSC Cruises Marseille Cruise Reviews

We chose this cruise because it visited all but one places we had not been to. Having travelled on the MSC Opera we knew what to expect and then it was a good trip with the only short falls being the way it catered for mainly non-UK ... Read More
We chose this cruise because it visited all but one places we had not been to. Having travelled on the MSC Opera we knew what to expect and then it was a good trip with the only short falls being the way it catered for mainly non-UK guests. Embarkation went reasonably well, very very busy at Valencia, people jostling about and queue jumping, checking in cases then queueing again. Disembarkation very fast and the best we have had. All very efficient considering the 4000 plus passengers involved. We had a deck 10 port side cabin with balcony and enjoyed nearly every port with a city view. The cabin was roomy with very plush fittings maybe due for an update in some areas but had everything you need except drinks hot making facilities, due to kettles being a fire hazard. Our cabin had very noisy neighbours, with children playing football and screeching, fortunately they left a th first port. Not too sure about the constant smoking on other balconies and in various areas including the casino not being a fire hazard. Very bad if you a non smoker. The smoke invades a huge portion of a few bars. This is a beautifully appointed ship with elegance and flair in all areas. Plenty of places to relax. The main dining rooms are cram packed and most have tables for 6 or 8. If you want to dine as a couple you need to either go to the very very busy Bora Bora deck 14 buffet, or pay extra at the other Tex Mex or upgrade to Aurea for my-time dining. Dining times were either 7pm of 9.45pm in either the Reggio or as we had the Villa Verde smaller restaurant. Three course meals in the evening, small portions but a reasonable choice even for vegetarian diners.the gala dinners weren't any different. Forget it if you want pie and chips, this cruise line caters for Mediterranean tastes and has a huge range of food on offer in the Deck 14 buffets. Burgers, pizzas, hotdogs too but plenty of salads and some healthy food choices. The food whilst always plentiful was not the same quality we had a few years ago. I can understand the industry tightening their belts. The last river cruise food quality made this seem like a poor relation in the serviced restaurants. One thing that shines here more than anything is the exceptional quality of service from an incredibly hard working mainly Indonesian staff. The Italian staffed higher ranking positions were occupied by a very hit and miss bunch. You could be lucky and then most times had very brusque service. This service on both levels were the same on both cruises. There were an amazing amount of very young children on board, and the noise levels were exceptionally high if you are used to quiet dining and pub,if areas. The entertainment in the theatre was varied, certainly not to my tastes and last 30 minutes. Not high quality west end stuff as on some other cruise lines. The bars and lounges had good singers and musicians playing middle of the road pleasant listening tunes. Plenty of activities of varying levels We had a drinks package that included non branded drinks in all restaurants and bars and at £20 per person per day prepaid seems expensive but when you add up a few colas and a few coffees and a couple of alcoholic tipples it's easily the cheapest option, we were hugely in profit at the end of our cruise. The policy is to bring no alcohol on board at any time and is heavily policed at each port. Plenty of people having it confiscated to be returned at disembarkation. We had prebooked a couple of excursions mainly due to time. They are always an expensive option on most ships but a good way to get a taster if you can't be bothered. The shuttle buses are a good earner, some are worth saving you a very long walk...some not. You can't always tell where the ship will dock but due to the size of most it will be a good way away from the city, exception being the home port of MSC in Genoa. Would I use MSC again? probably not. My idea of a cruise is of a more leisurely nature and a fine dining experience with excursions included and this was none of them. There are plenty of other cruise lines that for the same money give a far superior experience. Read Less
Sail Date September 2017
Recently returned from a Mediterranean cruise aboard the Armonia. We chose the cruise for the different ports of call and were pleased with all the destinations.Our one excursion to Pompeii was very good. The food on board at the Le ... Read More
Recently returned from a Mediterranean cruise aboard the Armonia. We chose the cruise for the different ports of call and were pleased with all the destinations.Our one excursion to Pompeii was very good. The food on board at the Le Pergola restaurant on the ship was good and the waiters that looked after us were excellent. Our cabin was lovely and clean and well looked after. However, the buffet breakfast in the restaurant was a free for all, lots of waiters but no service to speak of! Self service was the order of the day and also at lunch time. There was no organisation and a poor choice - the same every day. The staff in the Marco Polo and throughout the ship were sullen and unhelpful, we had to go find a waiter to get a drink and they didn't feel it necessary to smile at all. The buffet/restaurant staff were the same and not at all what we are used to. Our airport transfers were inconvenient, expensive and not tailored to us as guests at all, I would not used them again. This was our sixth cruise and the biggest let down. The ship is nice enough but the activities were very limited and the productions in the theatre were dire. We enjoyed our cruise despite the inefficiency and lack of service not because of it!!! The guests were definitely not put first. I will not be MSC cruising in the near future. Read Less
Sail Date May 2017
While holiday int in Europe for our 30th wedding anniversary, we chose a shorter cruise to gauge how we feel about cruising in general, this being our first one. We also wanted to pack in as many ports as possible and we only spent one ... Read More
While holiday int in Europe for our 30th wedding anniversary, we chose a shorter cruise to gauge how we feel about cruising in general, this being our first one. We also wanted to pack in as many ports as possible and we only spent one full day at sea which bored us. The food, service and cleanliness of the ship was great. We felt cheated being sold a beverage package for only meal times which meant if we wanted to drink at other times, we had to pay. We were sold this at the port before embarking on the ship and later found out that we could have bought separate water, coffee, alcohol or soft drink packages which would have cost us one third of what we paid. Also as I am not a drinker, I had to buy the same package as my husband just to get water and soft drinks! (Obviously they think I would have drunk my husband's alcohol as it was unlimited during meal times) The other major gripe was all the packs of children roaming and running around the ship without parental supervision. These children were allowed into the bars at night and took over all the seating and dance floor so we missed out on dancing as well. Parents were even taking babies around in prams in the bar/lounge areas. It really needed to have some dedicated adult only areas. We both have a European background and are euro citizens as well.. We understand the European attitude to full inclusion of families but this was ridiculous. There was no where to get away from them and I was told by a very smart alec 8 year old that we had taken his and his friends seats while they were dancing! MSC needs to make sure parents monitor and take responsibility for their children and provide adult only relief to its other passengers. Read Less
Sail Date August 2016
This was our 30th cruise and 3rd on MSC. We like MSC, but it is definitely a little behind some of its competition. You really need to know what you are getting into the ships are not like travelling on American, British or Scandinavian ... Read More
This was our 30th cruise and 3rd on MSC. We like MSC, but it is definitely a little behind some of its competition. You really need to know what you are getting into the ships are not like travelling on American, British or Scandinavian Lines. But MSC van be a lot of fun due to the chance to meet a lot of non-North Americans, with great itineraries at very reasonable prices, especially if you have kids under 12. We chose this trip because it was a good deal (about $450 for a 6 day cruise inside cabin, about $100/day for a balcony) with an amazing itinerary that included a new interesting (and sometimes unusual) port every day, including Marseille, Genoa, Corsica. Palma de Mallorca and Barcelona. I would say the ships passengers were 40% Italian, 35% French, 15% Spanish, 5% British, 4% other and less than 1% American. This has been pretty much the mix on all the Mediterranean MSC cruises we have been on. The itinerary is unusual in that passengers can embark this 6 day cruise at any of the 5 ports, as long as they stay the whole 5 days. This gives this cruising group more the feel of fairy travelers than co-travelling companions, since people come and go every day. Like all European ships, the crowd is younger (average age 40, though there all ages from 1 to 100 are well represented), so it definitely doesn't feel like a nursing home. We embarked in Marseille and were annoyed to find that, after a grueling 24 -hour flight the boarding would only be after 3 pm. Many ships say this but usually let you board at 11. On MSC, no matter what time you arrive they don't take your luggage till 1pm, then you sit in a big ugly uncomfortable room waiting for several hours to board. This ship is quite plain compared to ships you are used to from Carnival, Royal Caribbean or Princess. The walls are all plain and there are no fancy chandeliers and no art. Some might call it understated elegance, but that would probably be a stretch. Speaking of stretch, the ship was lengthened at its last refurbishment and we were in one of the nice new cabins in the middle section. The cabin was spotlessly clean and cozy, but at 110 square feet, was the smallest cruise ship cabin we have ever been in. The bathroom had the usual tiny shower but with excellent water pressure and very good appliances. No outlet was available in the bathroom. The toilet was quieter than on most ships. The cabin staff often forgot to refill the soap and Kleenex dispensers and the products were of just ok quality. No robes were offered. Although we had a minibar, we were never given a key. An ice bucket was in the room, but no one (including the cabin staff) seemed to know where to get ice. It was nice that they upgraded us for free from an inside to an obstructed view outside cabin but the view (unlike on Princess or HAL ObsView cabins) was 99% lifeboat. Somewhat annoying that the entire middle of the 7th floor is closed off and accessible only to crew due to the Medical Center strangely being place there. Lots of kids present, even though it was not spring break in any of the countries the passengers came from, as MSC offers free fair for kids travelling with parents. When we finally boarded at 4 pm, the only food option available was hamburgers or pizza and we were starving from waiting to board all day. Dozens of "supervisors" stand around while one lone guy tries to make and serve 30 pizzas per hour in the pizza restaurant. Why can't some of the folks standing around be cross-trained to help him out so we don't have to wait 40 minutes for a pizza at 4pm when everything else is closed? We also were told we needed to vacate our room by 7am on disembarkation day, when we were not even allowed to leave the ship until 10:30 pm. Fortunately, since we only had hand luggage, we were able to sneak out. Unlike other Americans, however, we found many of the staff charming, and the entertainment (especially the high quality shows), top notch. They are a cross between Cirque De Soleil and Broadway, and if you like those venues, you will probably love the MSC shows. Nice that the actors come out in costume to mingle with the audience after the show. Since the ship is so multi-lingual, there are almost no adult activities, but it was nice not to be relentlessly hounded to play bingo, etc. The internet was above average and reasonably priced. The Israeli security staff was great. The itinerary was great and we loved being in a new, relatively less-frequented port of call each day. The pier is Marseille is very fair from town and is the only so, so dreary port on this otherwise excellent cruise. Palma, Genoa, Corsica and Barcelona are all wonderful day ports and most had fantastic free walking tours available (not from the Cruise Ship). Skip the cruise ships overpriced shuttle service in each port and take a taxi or the public bus. Read Cruise critic for fun things to do without overpaying for mediocre ship shore excursions, though MSC's trip to the Drach Caves in Palma is highly rated and is hard to do on your own. I will go again with MSC, but it has to be a great itinerary and less than $75 a day, which can be hard to do with other cruise lines. Read Less
Sail Date April 2016
This was my 7th cruise and my husband and I knew what we were getting into prior to traveling. We only selected this ship because A) price and B) it was the most convenient way to see the places we wanted to see in Europe without changing ... Read More
This was my 7th cruise and my husband and I knew what we were getting into prior to traveling. We only selected this ship because A) price and B) it was the most convenient way to see the places we wanted to see in Europe without changing hotels every day. From the beginning they try to push the drink package on you. We did not do it because we knew as Americans we would get free bottled water with dinner and chose to drink when we wanted and where we wanted to, and not feel as if we needed to drink the entire time. Rooms are small, is to be expected. I got in a fight with the shower curtain on a daily basis. The food is alright, dinner takes over two hours and most nights we weren't done until 11:30 (23:30) which is WAY too late in my book to finish dinner. Things I cannot look past: - Shore excursion cancellation. 3/4 of our cruise-booked excursions were cancelled. Are you serious? Just no excuse. What do you do if you don't have a back up plan? We are paying a fortune for these excursions and they just get cancelled? Luckily, we printed out maps and other things to do in the area and were able to visit Cinque Terre, Valletta and Taormina on our own. It was probably for the best since we ended up paying 75% less for this than the cruise price. There was a particular woman at the shore excursion desk that added much unnecessary grief to this already bad experience. We knew what we were getting in to being one of the few Americans on this cruise. I just could not believe how many people would cut in front of us and the workers did not think anything of it. By the 7th day I was ready to lose my mind. English was a problem on the ship, and I speak Spanish fluently and know enough Italian and French to get myself in trouble but no one seemed very interested in trying to understand us if it was not French. Overall I can't say I would cruise with MSC again. Everything was just sub-par. They do offer the best ports in the Mediterranean in my opinion though. **TIP: There is a British pub in the back of the ship that has B1G1 drinks. 6 Euro for two grey goose drinks is unbelievable! Drink prices overall on the ship are much more affordable than Caribbean cruises. Read Less
Sail Date September 2015
It was not our first Cruise, but our first one with the children. However I was expecting more... The Buffet restaurant was nothing special, actually I found it poor. Same items almost every day. The MArco Polo Restaurant was good ... Read More
It was not our first Cruise, but our first one with the children. However I was expecting more... The Buffet restaurant was nothing special, actually I found it poor. Same items almost every day. The MArco Polo Restaurant was good (thank God). I have to say that we had the better employee of the restaurant the brazilian Luana. She was very helpfull and also very friendly with everyone. My children wanted to take her home with us. We had no time to see her on the last day and they were very upset and kept saying that they wanted Luana... The public areas were a bit old. Public WC had some broke things as taps etc. The pool area has very slippery deck. I saw some people slip and fall. Very dangerous. the deck chairs were reserved very early though nobody occupied them for hours. The crew should have that in mind. Some people went on excursions but reserved deck chairs! Read Less
Sail Date July 2015
The ship itself was nice the evening entertainment was excellent. Cabin was a little small but fine - had fridge wardrobe space adequate shower was small compared to other cruise lines. Lighting was dim and found it difficult to read ... Read More
The ship itself was nice the evening entertainment was excellent. Cabin was a little small but fine - had fridge wardrobe space adequate shower was small compared to other cruise lines. Lighting was dim and found it difficult to read even with all the lights turned on because of where they were placed. Main restaurants were on decks five and six but the tables were too close together making access for serving difficult for the waiters. The Irish bar and the casino were both smoking areas although there was a small section by the bar that was non smoking but you could smell the smoke. The theater was a good size but you had to be there early in order to get a seat. Seating was tiered with 2 rows of seats to each tier the front row of the tier had excellent views but the back row of each tier you were obstructed by the people sitting in front. Our complaints:- If you wanted water with your dinner of an evening or lunch during the day in the restaurant you had to purchase the water by the bottle €2.6 plus a service charge of 15%. The buffet if you choose to eat there of an evening closed at 8.45 pm so after then you could only get tea coffee or water from the machines. We found that there was no English tea of an evening only Calamine and Earl Grey (need to pocket some during the day if you like a cup of tea late at night):-) The food was Italian style lots of small dishes but we did not enjoy the cuisine we found it bland and the meat usually tough. This is our own personal opinion. We have cruised with other companies and would not cruise with these again by choice. This ship is mainly for Italians French and Spanish so there was a language problem when trying to communicate with other passengers. The staff all spoke English. Passengers were taken on at each port except for Tunis which meant the lifeboat drill was repeated each day (you only have to do it once on the port you embarked). The announcements in different languages became tiresome and sometimes they forgot to announce them in English. In the theater all the shows were in English which was to our advantage. Read Less
Sail Date October 2012
Have just returned from an amazing three week holiday in Europe, which ended with a seven night Med Cruise. My husband and I and our four children departed from South Africa on 27 June on KLM Airways. the flight went smoothly and we ... Read More
Have just returned from an amazing three week holiday in Europe, which ended with a seven night Med Cruise. My husband and I and our four children departed from South Africa on 27 June on KLM Airways. the flight went smoothly and we landed in Amsterdam the following morning, on time. Everything went smoothly, until in came to collecting our luggage and we discovered that my younged son's bag had not arrived with us. This obviously involved going to make a report and give details so that we could be contacted when it was located. Once this was done we walked out into the pickup area to try and find our prebooked and prepaid mini bus pickup. This involved a bit of wandering around, but he could not be found. Eventually I stopped to ask another taxi driver if I was perhaps in the wrong area. He asked our surname and after repeating it a couple of times, he managed to pronounce it correctly and low and behold the gentleman standing next to him leans over and tells us that he had come to collect us, but as we took too long to come out, he was now waiting for someone else. He turned his nameboard around and there, sure as nuts, was our surname. My idea of arranging a pickup from the airport obviously wasn't a very good one, as we had now wasted 80 euros. What a great start! We set off to find another mini bus and this turned out to be very simple indeed and cost us 60 euros, so I certainly wouldn't bother with prebooking transport again, as one never knows what sort of delays they may encounter. The taxi took us to our accomodation, which was an self catering apartment above the Bulldog Coffee Shop in Leidsesquare. I was delighted that we were above a Coffee Shop, as I thought it would be perfect for popping downstairs for breakfasts in the morning. I googled the Coffee Shop from home before we left home, to see what sort of meals they served and much to my dismay it was a very different Coffee Shop to the one's I am accustomed to at home. I was a bit concerned about the location of our accomodation, but it turned out to be absolutely fine with the entrance being a separate door on the rights hand side of the coffee shop. The apartment was great, apart from the fact that we had to drag our luggage up two flights of stairs before reaching the lift. This resulted in the pull along handle on my other son's suitcase, being ripped right out. Great! The apartment consisted of 2 bedrooms, bathroom, separate toilet, a tiny loft room that didn't really have any furniture it in, but the kids managed to turn in into their computer room. There was also a lovely fitted kitchen, dining are and of course the lounge which housed the sleeper couch. The lounge and dining area had lovely big windows which opened up onto the square, which was great and very entertaining. The one thing the apartemnt lacked, was an airconditioner, which would have gone down really well. All four of our children landed up sleeping in the lounge as there was a celing fan and of course the large window that could be left open. There were loads of restaurants off the square and a Burger King about 30 steps away from the door of the apartment. We spent a fabulous 3 nights in Amsterdam, did the Hop on Hop off Bus tours, visited Ann Frank's Apartment, went on an evening canal cruise and also managed to visit the Ice Bar. We hadn't really planned on doing this, as we had read such bad reviews but we were in the area, so decided to just pop in. What fun! We bought ourselves some lovely Heineken polar hats were given great big polar coats to wear and off we went for our Polar Experience. We so enjoyed it and the kids had a ball too. Am so pleased that we went in! On our forth morning, we were collected on time, by the same taxi that had brought us from the airport. We were taken back to Schipol Aiport, where took our flight on Air France, to Paris. Whilst at the airport, we checked on my son's bag, but it had still not arrived. We landed at CDG in Paris and collected by Prestige Pickups. I had pre arranged this, but advance payment was not requested. We were transported to Eurodisney, where we were to spend the next 3 nights at the Hotel Cheyenne. My initial impression of the hotel when we walked into reception area was CHAOTIC, with kids screaming and running around. The Western themed accomodation is very spaced out and you don't really encounter any other guests until you get to breakfast in the morning and all hell breaks loose. More kids sreaming and running around and their parents shoving past you with plates piled high with croissants, ham and cheese all ready to go and prepare the snacks for the day. There is a sign in the dining room telling people not take food from the diningroom, but this made no difference at all and people were openly filling carry bags with rolls, croissants and even filling empty bottles with juice for the day. After 3 hectic days in Eurodisney we were collected on time by Prestige again and taken into Paris we we were booked into the Londres et New York Hotel. We were greeted by a lovely friendly receptionist and were given the keys for our two rooms. There was a lift was a relief. Our rooms were lovely, beautifully decorated, really nice bathrooms and windows which looked out onto the street below. We had a tiny balcony which we were able to squeeze onto, which was rather nice. We were joined the following morning by my mother and my husbands parents, as they were to spend the balance of the trip with us. We were also joined by my son's suitcase, which had arrived in Amsterdam, as we left and had had to wait for the next flight to Paris! Another two nights were spent in Paris, doing the Hop on Bus tours, dinner in Eiffel Tower, visiting the Louvre, dinner cruise on the River Seinne(Awesome) and loads of walking. We were collected by Prestige once again and were taken to the train station where we were to catch the TGV to Marseille. The station was chaotic and after much asking around we found out where we sere supposed to be. There we waited, until the gates were opened and then, the stampede. People were shoving and pushing and ramming trolleys of luggage into our ankles. Getting to our carriage was a bit hair raising, in fact I don't even know how we managed to find it. We had hardly got on and managed to cram our load of luggage into the small luggage areas, and suddenly we were whizzing off. It was such a relief to be safely in our seats after all that tearing along the platforms, trying to keep our party of nine all together. After setting off, we throughly enjoyed our train ride and the lovely scenery that flew past the windows. We were able to buy lunch on the train, which I wouldn't recommend, as we had to go upstairs and walk through a couple of coaches before we found the queue waitng to be served. There was only one lady behind the counter and she was making taking orders, heating up food, making coffees and ringing everything up as well. The menu is only in French, so we didn't really know what we were ordering. We resorted to pointing at pictures and using sign language. the food was expensive and wasn't great. We had a coulpe of dried out sandwiches, wraps etc. I should've arranged some food to take on with us. The tain journey took three and a half hours, but it seemed to go so quickly and it really was rather nice to sit still for a while after our 10 days of rushing about. Whilst on our way, we called our hotel to ask them to arrange a taxi pickup from the station in Marseille. We arrived safely in Marseille and after lugging our suitcases off the train and through the station, we managed to find our taxis, who had just arrived. we were split up into three different cars and were whisked away. We all seemed to go in different dirrections and after tearing down side roads and much ranting and raving and waving his arms around, our taxi driver delivered my mother, older son and me to our hotel, a good eight minutes after the rest of the party had arrived. My husband handed me 26 euros, as this what his taxi driver had charged, but my driver wouldn't take it from me and said he wanted 30 euros instead, as he had an brought an extra bag in his car. We were booked into the Radisson Blu Hotel and this turned out to be a great choice. The staff were all friendly, helpful and imformative. We had booked three quad rooms. The extra bed in each room, was a fold up bed and our two older boys decided to drag the matress from the other room, so that they could both be with my husband and me. We very very squashed up, but it was fine. Unfortunately, there seemed to be a problem with the airconditioner, so the room was rather stuffy. The hotel has a small swimming pool on the third floor, so we decided to take the kids for a swim. Diving or jumping into the pool was not allowed, so we were a little tense. My ten year old son climbed out of the pool and picked up a freshly rolled up towel, which he thought I had put there for him. What a commotion..the towel belonged to a elderley man who was wallowing around in the pool. He went beserk, yelling and screaming and waving his fists around. He was yelling so much, I couldn't make out what language he was speaking in. We all apologised repeatedly, but we had obviously spoilt his afternoon and he had certainly spoilt mine. I decided to return to our room to calm down. The rooms have a mini bar, where I found a nice cold bottle of water. Whilst drinking it, I paged through the hotel imformation folder, where I found the price list for the mini bar. Here I discovered that my small bottle of water cost 6 euros. With that, I decided to go and find a shop. I found a little shop around the corner, where a sixpack of small waters were 3.50 euro. What a bargain! We enjoyed two nights in Marseille, did a hop on hop off bus tour where we visited the cathedral. We tried a couple of little restaurants, but didn't find anything worth commenting on. The breakfast which was included in Raddison Blu hotel rate was really good with a huge assortment of yoghurts, fruit , cereals, nuts, dried fruit, cold meats, smoked salmon, cheeses, breads, croissants, waffles, pancakes, fried egg/omlettes/scrambled/poached, bacon, mushroom, tomatoes etc. After two nights in Marseille, we were anxious to get to our Cruise ship, the MSC Splendida. We had been on two MSC Cruises before, but both off South Africa. We managed to pack all our dirty clothing, and other bits and pieces that weren't needed on the cruise, into separate suitcases and the staff at the Radsson blu agreed to store these for us, until our return seven days later. What a lifesaver ! We managed to leave two big bags and three cabin bags behind. Our minibus taxi came to collect us at one o clock and off we went. It took about 20 minutes to get the Port and there we got our first sighting of our ship. Wow, the Splendida certainly looked Splendid. We went into the Embarking area where we went to the desk to get our Embarking Coupons. Theses could not be found, but our names were on the Guest List. After a short while, they managed to sort this out and we received our coupons. We then had wait a short while before to the Embarking Counters, to get our luggage tagged, give in our passports etc. Here we discovered, that one of our three cabins that we had booked and paid for in December, suddenly wasn't available. Even though the correct cabins numbers were displayed on our Embarking Vouchers, it simply wasn't available. We had especially requested three cabins close together, as my mother was sharing a cabin with my younger son and daughter and I could not have them running around searching for us. My inlaws had never been on ship before and they obviously didn't want to waste time getting lost and trying to track the rest of us down. Unfortunately, their cabin was the one that was not available, but they were cheered up a little, when they were told they were to be upgraded. We were then able to Embark and were guided to our cabins by cabins by a very sweet Indonesian lady. My inlaws were led off a different direction to their upgraded cabin on the 12th floor, number 12098. We were on the 11th floor at the back of the ship Cabins 11212 and 11216, dirrectly opposite the lifts which was rather handy. We had been given a map of the ship, so decided to go find my inlaws in their apgraded cabin. Their cabin was probably halfway through the ship, quite a walk. We couldn't wait to see their cabin, but low and behold it was the splitting image of ours. Upgrade? The cabins were very nice though and we were very happy with our balcony which we made sure we sat on each evening. The cabins were kept spotlessly clean and we never had to ask for anything. The cleaning staff in general seemed very efficient and every you walk on the ship, something is busy being vacumned, mopped or polished. We had been allocated Villa Verde restaurant for our Dinners and for breakfast if we chose to. Villa Verde was very easy to reach from our cabin, just a walk out the door, into the lifts and down to deck 6.As we climbed out the lift, we were right at Villa Verde. My poor inlaws had to catch a lift to the seventh floor, walk to the aft of the ship and then catch another lift down to the sixth floor. Villa Verde was lovely, the food was fantastic and the waiters were excellent. Our two waiters were Indonesian and they really were so nice and went out of their way for us at every meal. The one waiter Jorge entertained us at each meal with all sorts of creatures he created from Napkins and pieces of paper. We would arrive at a meal and my 6 year old daughter would find little paper birds waiting for her on her placemat. I had read bad reviews about the food on the ship, but was so impressed with it. The meals at Villa Verde were honestly delicious. We had lunches at the Bora Bora Cafetaria and then discovered that we could've been eating lunch at our lovely Villa Verde Restaurant. It only opened for lunch between 2 and 4pm, so of course this wasn't always possible if you had gone off on a tour. Lunches in Bora Bora Cafetaria were chaotic, with people pushing and shoving and grabbing tables. There was always long queues at the pasta stations and the fastfood (burger & hotdogs), but the other stations were not too bad. It shocked me to see how people were loading their plates with food, that no normal person could possibly consume and then you would see the poor waiters clearing these plates away with the food barely touched. What an awful waste! We booked our tours as we got onto the ship and the tickets were to be sent to our cabin. These only arrived whilst we were at dinner, so by the time we discovered them, it was already late and only when you receive your ticket, do you see your departure time and your meeting point which was normally half an hour to 45 minutes before departure. We suddenly had a problem, as we needed to arrange for our 6 year old and 10 year to join the kiddies club, as they were not coming with us on the tour. We went to try and find out about the kiddies club and the young gentleman in Reception tried his best to help us. We were told that kiddies club only starts at 9 o clock, which didn't really make sense to me, as the meeting time for the following morning's tours, was at 8.15am. I thought the purpose of the kiddies club, was for the smaller children to be kept happy and occupied, whilst their parents went off on a tour that would bore them to tears. The chap in Reception made a few calls and then told us that someone would be waiting up the kiddies club at 8am the following morning. That was a relief. In the morning we rushed to breakfast early, so that the little one's would be fed and ready to go and search for the kiddies club before 8 o clock. We did have a battle trying top find it and were really panicking as we were running out of time. No one really seemed to understand us when we were asking directions, but we eventually managed to find the room that we were meant to be in. There we met up with a pleasant Italian speaking young man. He managed a little English, enough to advise us that there was NO kiddies club that morning, because they were going on a tour!! I never quite understood whether all the other kiddies were going on tour or whether they weren't having kiddies club because of the tour...It made no sense to me at all. He went on say that he would entertain them and they could watch TV and draw...for 5 hours. By now I felt sick, we were now running late for our meeting point for the tour, our parents were waiting there for us. We didn't know if it would be possible to get our little ones on the tour with us and they hadn't wanted to go on the tour anyway. We had already paid 55 euro each for ourselves and our parents to go on the tour and at this stage didn't know if we were going to miss it completely. So, we had to leave our poor little souls with this childminder and dash off. I was so upset! Why were we not informed when making enquiries about the club, that there was not going to be any kiddies club!! We managed to get to our tour, but got straight onto the phone to my oldest son, who was still in bed, sleeping in. I asked him to get to the kiddies area to check the younger two. We got a call back from him a while later to say he hadn't been able to find them at the kiddies club. Great! How does one enjoy the tour, when they are now flapping about their children. Told the older son to go off searching again and this attempt was successful and he found them back in the kiddies room. He did phone to tell us this and to let us know that were very unhappy and were wanting him to rescue them! Obviously we had to get them out of there, so sent him back to try and get them released. This of course was a problem, because the childminder didn't want to release them to my older son. More phonecalls and my husband eventually managed to get the childminder to understand that their brother was there to collect the children and was able to look after them. Very stressful!! On our return we received the whole report on how scarey it had been at the "club" "the man couldn't really understand" them, so of course didn't really speak to them. He put the TV or a DVD for them, but of course it was in Italian. Needless to say, the 10 year old son never wanted to return to the "Club" and the 6 year old daughter said she would like to try again, but only if there were other children. She did try on another ocassion and spent the morning playing with 2 little girls, but she wasn't sure what language they spoke. on the third try, we were told the children were going to be taught a dance and they would be doing a show up on the pool deck a little later that evening. My daughter was so excited, as she loves dancing. We made sure we sat right up front so that she could see we were there to watch her. When the children arrived, I could see straight away that she was upset. The little group started with their dance, but of course the instructor was only giving instructions in Italian and all she could do was try her best to keep up. Once it was over she beckoned to us and begged us to "please come and fetch" her. When we collected her, she burst into tears and said she didn't know why the other children wanted to leave her out. They would not platy with her and when the group played "Pass the Parcel", they refused to pass to her and passed the parcel to the child next to her. She asked us to please never take her there again. Great! A bit difficult when you have booked and paid for Tours that are not suitable for small children. This really was the only issue we had with the Splendida. We had expected to encounter bad mannered Italians and we got them, but I really thought on a Family friendly ship, more effort would be made to entertain the children and to help gather children together of the same language. There had to be other english speaking children on the ship, but amongst 4000 guests, how would you ever meet up with them? Nothing is organised for teenagers either, although a Teen Club is listed on the daily brochure that is pushed under your door each evening. It is shown as been in the Graffiti Disco at 11.30pm. Our two teenage boys attempted this on their first night, but again nothing happening. On our second evening, we bumped into the Cruise Director "Enzo" after the evening show and we mentioned that our teenage boys were desperate to find some other english speaking teens. He asked how many nights we had left of our cruise and when we said 5, he said "Ooh, we'll have to do something about that". That is as far as it got, because nothing was ever done about it. I would expect them to gather the teens together during the day maybe, have different competitions at the pools and to try a identify if there were any English Speaking...put them in team, German speaking..put them in a team etc. Even it only 3 or 4 teens together, at least it is some sort of company for them. My older boys were fortunate to meet a young Swiss Girl and her younger brother on their third night when we dragged them up to the main disco on the 16th deck. My son had sat next to her and plucked up the courage to ask he if she spoke English and yipee, she did. The four of them met up regularly after that and stayed out at the disco until 4 in the morning thereafter. The tours we booked on the ship were average. Our first stop was Genoa and we booked the PORTOFINO Tour. This cost 55 Euro for adults and 39 Euro for cildren.It involved a 45 minute coach ride to Santa Margherita Ligure, where we a few minutes before climbing onto a boat which took us on a 10 minute ride to Portofino, where we spent about an hour and 20 minutes. We were able to wander around the lovely little town or stop and have coffee etc. Our tour guide said we had to have the best Italian Ice cream ever and pointed out were to get it. We thought we'd go and get one before getting back on the boat, so set off to the other side of the little port to get our ice cream. These ranged from 8 Euro for 1 scoop to 18 Euro for 3 scoops. Suddenly didn't really need that ice cream. Our second stop was Naples, where we had prearranged a driver to pick us up and drive us along the Amalfi coast to Sorrento and then onto Positano, where he took us to a lovely little restaurant which overlooked the the town, We had a neverending lunch, where the courses just kept on arriving at our table. Our driver then took us back along the coast a nd took us to Pompeii, where we managed to spend an hour before returning to the ship. The driver was very jovial and had the Italian Music going to get us into the mood! he made regular photo stops and was more than happy to take the photographs that we needed. His fee was 420 euro for the nine of us in an airconditioned mini bus. I thought it was one of our best days! Our third stop was Palermo, where we decided to pass on the tours and thought we go on a little walk ourselves. We had hardly left the ship, before we pounced on by a young lady trying to get us to take a horse and cart ride. She said we'd be shown the different sights and they'd stop and let us go to the market if we would like. This was going to cost 20 euros each, so my husband decided we should go. We climbed into our little carriages and killed ourselves laughing as we looked at each other trotting along. Everynow and then the driver mumble that we had passed a statue or a cathedral, no stopping even for a photo. Suddenly after approximately half an hour, the driver stopped and announced that we could go back to the ship or get out and explore. it was all rather sudden and we had no idea where we were, but out we got and my huband, my mother and my father in law decided to go back to the ship. off they went, leaving my mother in law, our three boys and me staning in the street wandering which way to turn. We eventually asked our way around by pointing at pictures of markets. After 40 minutes of wandering around, we foundthe market, which was a very long alley of all the usual bits and pieces that you find in markets. Didn't find anything interesting and eventually decided we were never going to get to the market, so turned around and went back. We then managed to find someone who could direct us back to the ship. The following day, we stopped in Tunisia, which we hadn't expected to do, as we had been advised earlier in the year that no ships were stopping in Tunis, because of all the unrest and violence. We were to have a day at sea, which I was quite excited about, as it was half way through the cruise and would provide a good opportunity to relax. However when first embarking the Splendida, we were told that the Tunis stop had been resumed and the ship had stopped there two weeks prior to us and there had been no problems. We decided to do a tour and booked the EXPLORING THE COLOURFUL SOUKS OF TUNIS. This cost 48 euros per adult and children were free. As you leave the ship you aproached by men bearing some sort of flower, which they force upon you and if they manage to get it into your hand or hat or pocket, start demanding 5 euro. Needless to say, they had all their flowers handed bank to them. Our guide led us to our coach, where we were with other english speaking passengers, some germans, and I think some French. We drove through Tunis' modern district and were then dropped off at the Medina(market), which seemed to be a maze of alley ways and passages and delapidated buildings. We were led up and down these alley ways, up stairs, down stairs ans eventually stopped at a carpet shop, where we told briefly what went into the making of the carpets. We were then led up some more stairs, where we had sit and watch as a mountain of rugs and carpets were brought out, each unrolled in front of us and we were given a price for each one. No one was buying the rugs and in fact the only one that was sold, was bought by my inlaws. The price started at 440 euros and my husband to get them all the way to 150 euro. We had to sit while the rest of the rugs were brought out and didplayed and then all rolled back up again. Then we could leave. Down more alleys and then into a perfume shop, where we got to smell various fragrances and people were able to buy if they wanted. Next was a shop that sold various wares and our little party were led into a separate room, because we were the only ones that had bought from the carpet shop so our guide obviously thought he could encourage us buy some handmade jewels which were in this little room. I don't think anyone in the tour group bought anything from this shop. More alleys and eventually the guide said we could have some free time. We stopped at some stairs and he said we were to meet back there in twenty minutes and then he asked us what the time was. He didn't even have a watch! Various people called out the time and everyone seemed to be a couple of minutes less or more timewise. We decided we were to hot and tired to walk anywhere and quite frankly didn't know how far we could get in 20 minutes. We found a spot to sit on the stairs and most of the tour group seemed to do the same, or they hovered around in the area. After a while, our guide returned and suddenly announced it was time to go. According to our watch, we had not been there for twenty minutes, but no one complained and off we went. I was so excited, as I thought we were heading back to the bus. I was directly behind the guide and noticed him stopping to ask directions frequently. He didn't seem too sure of where he was going. We climbed steep alleys, down little passages again, more stairs and in the blazing heat. I could not wait to see the bus. We had the younger kids with us, so they of course were complaining and of course the parents were battling with all the climbing. Suddenly we reached a door and in went the guide and we were led in up more stairs and into a stuffy room which had tables and chairs were set up. What a relief to sit. I then rembered the tour had mentioned a stop at a cafe for coffee and pastries. No coffee arrived but a plate of date pastries arrived at our table and we were able to buy a cold drink or beer. No glasses though. When then got to watch a traditional Tunisian dance. Suddenly our guide announced that four of our tour group had been left behind at our previous spot, as they had not returned to the meeting spot in time. He did not have a watch, so he certainly didn't have any idea of the accurate time. At no time did he do a head count, which I think was quite shocking. Fortunately the missing group, had run into another MSC group of a different language and their tour guide contacted our guide on his cell phone. The other guide then led them to the cafe. Our guide then told us that the lost foursome would travel back to the ship with the other tour group, as it would be "unprofessional" of him to wait for them ! I thought it pretty unprofessional of him to have lost them, but he was determined to put the blame on them and once back on the bus made sure he came to every family to ask us if we were going to tell MSC what a good guide he'd been!!! I think we were all very relieved to see our ship. We couldn't board the ship again without letting our little ones have a camel ride, while we took photos. This cost 5 euros for both of them and seemed worthwhile, as it was the same price as the flower they'd tried to force upon us. There were a couple of guys with birds on chains which they had flying around and landing on people's arms. One landed on my daughters arm and the chap who owned it tried to charge me 5 euros. I walked away from him and ranting and raving behind me. Our fifth stop was Palma de Mallorca. We took the ships shuttle into town for 8 euros per person. We could use the bus coupon to travel to and from town as often as we wished. We went into town and wandered around town and bought quite a few curios from some lovely little shops. We sat at a little cafe in the main street and my husband ordered beer for him, coke for the kids, sangria for his mom and me. Along come enormous mugs which looked like 2 litres to me. The mugs were loaded with dozens of brightly coloured straws and we just had to tuck in. Nothing came in small quantities. We all had a good laugh. Last stop was Barcelona, where we had booked the PANORAMIC TOUR AND SHOPPING for the ladies and girls and the BARCELONA PANORAMIC & NOU CAMP STADIUM for the men and boys. The shopping tour cost 45 euro for adults and 32 for children. The Stadium tour cost 48 euro for adults and 34 for children. We enjoyed the Panoramic part of the tour but the shopping part of it was a bit of a waste, as we were dropped at a bus stop and were told we had approximately an hour and twenty minutes and then needed to meet back at the bus stop. I had hoped to shop at some markets and buy some gifts for back home, but the area we were dropped in was boutiques, office blocks, banks etc. We did not want to venture too far in case we could not find our way back to the bus stop. The guys all thoroughly enjoyed their tour and it was a dream come true for my younger son to visit the stadium and he came back armed with a new Soccerball and some new soccer boots, which he locked in the safe when back on the ship. We were very sad that this was our last day on the ship, but it was time to start packing up as our suitcases had to be outside the cabin door by 3am. We enjoyed our last dinner on the ship, with the waiters come through the restarant with blazing Baked Alaskas. Lovely! We went and enjoyed our last show. We had enjoyed all the shows, but especially our first three nights when we'd had a variety show the first night, Willer Nicolodi the one man show the second night and the third night was also a variety show. Thereafter, the shows were mainly dancing, which really didn't appeal to the children, especially the boys. The standard of the dancing was very good though. On our last morning, we had to be up early, as we needed to be out of our cabins by 7 am. We had our last lovely breakfast and then received such warm farewells from our waiters. Our daughters got big hugs from them both, which made her so happy. They had been her only friends on the ship, so she was very sad to say goodbye to them. All in all, we had a great cruise on the Splendida, but would definately not recommend it to families with young non Italian speaking children and teenagers, unless you travel with friends. it can be a very boring time for children, if they have no one to play with and if they have to be dragged along on long boring tours. We ended our trip back at the Radisson Blu for one more night, before heading back home. We were able to repack bags and sort our selves out, do last minute shopping. We had a lovely dinner at the hotel that night and wished we had tried it before, as the meal was really delicious. Had lunch the next day just along the main street at Papa Pizzeria, which was very good and got a great Bambino deal for 6euro. This iclude a Pizza or a couple of other choices of meal; a juice which turned out to be a huge cocktail looking juice which they were thrilled with. They then got a generous portion of ice cream and wafer and then a little gift box with a toy inside. Definately worthwhile! Then it was time for home!! Read Less
Sail Date July 2011
A friend of mine said that MSC offers good trips through Europa. So we booked a expensive cruise with almoust all the packages needed. We were surprised, that a lot of drinks are not included in our package. We consumed a nice bottle of ... Read More
A friend of mine said that MSC offers good trips through Europa. So we booked a expensive cruise with almoust all the packages needed. We were surprised, that a lot of drinks are not included in our package. We consumed a nice bottle of wine every night for dinner - of course not included in the price. Every day the made a advertisment about percentages for shoping, best offers for massage, excursions etc. - you can not sleep… you can not take a nap - than an advertising over the speaker in about 6 languages which is very disturbing. Poor educated and not motivated employees serves you during your stay on board. The cabin is nice, the room service is good. But all the employees have to make business by selling cigarettes, jewellery, clothes, purses, cosmetic articles etc. all over. And of course the allways offer you 30 to 40 % discount.... for example: a massage for the regular price for over 120 Euro is too expensive for the quality. The therapists are working without motivation, are tyred because of too much work and stop a 50 minutes massage after 40 minutes.... But in the end they try to sell you a cosmetic product or a next massage with a 30 % offer.... Make business - go to MSC - you can learn a lot...... not a very nice feeling, when you should spend more and more money. For sure we will not recomend a cruise with this company!!! Read Less
Sail Date September 2019
Pros: Cleanliness and space of cabin was good. Equipment at the gym is good. Cons: Food: The (paid for in advance but constantly stated as ‘complimentary’) restaurants and buffet all served low quality food. After a ... Read More
Pros: Cleanliness and space of cabin was good. Equipment at the gym is good. Cons: Food: The (paid for in advance but constantly stated as ‘complimentary’) restaurants and buffet all served low quality food. After a few days the limited variety became very boring. The restaurants had the appearance of quality but really it was the same low quality food from the buffet but done with a table cloth. Busyness vs Service: Breakfast in the Poseidna restaurant was an endurance test. Too many waiters each with one task who kept forgetting where they had been which meant that we were asked over and over if we wanted pastries, juice or coffee (even though we had asked for tea). Everyone is so keen to be doing something that every mouthful we took was being watched. Not a relaxing experience at all. Disembarkation and embarkation: Getting on and off the ship was slow and painful. While the restaurant had an overflow of staff, security was ridiculously understaffed. In particular getting back onto the ship was frustrating with service from security being slow, inconsistent in approach and generally very unhelpful. Up selling: staff I presume are on commission to get guests to eat at the pay extra restaurants. Most of this occurred outside of the paid in advance restaurants where they must have realised that the food was so average that people were likely to upgrade to eat some decent food. In room entertainment: although a tv in th room the selections is very limited. At the very least we expected access to Netflix or another subscription service even if it was a paid for view service. Zoe: Msc’s version of Alexa provided details of the paid for restaurants regardless of the question we asked. Guest services: I called guest services on a couple of occasions and each time was provided with incorrect information. The people answering the phone seem to give their best guess to an answer rather than saying they don’t know and will find out. Ship Maintenance: on the third day of the cruise we were advised that the balcony area would be cleaned. What they really meant was that for hours we would have a high pitch whining noise from a high pressure hose cleaning all the balconies. Gym very small: for the amount of people on board the gym was very small and, even with air conditioning, it was stuffy and hot particularly at peak periods. Anything to do with food or the pool area was beyond chaotic and yet there were other large areas which seemed to be constantly vacant and could have been put to better use (eg large smoking room and basketball court). Forced togetherness: as an introvert this cruise realised my worst fears .. the food halls were crushed and beyond chaotic, restaurants with tables where you were forced to sit with other guests, and pool and deck areas where the concept of personal space was completely unknown. This was our first cruise and will definitely be our last ... certainly with msc. The ship is new but the experience in the marketing material does not reflect the reality. In summary ..think 1970s holiday camp crossed with being at the Boxing Day sales (only with no bargains). Read Less
Sail Date September 2019
Previously used MSC about 7 years ago and thoroughly enjoyed it. Treated with respect and pleasant dining all through the day. This cruise eas so different, majority of staff unsmiling and grudgingly helpful when unable to avoid ... Read More
Previously used MSC about 7 years ago and thoroughly enjoyed it. Treated with respect and pleasant dining all through the day. This cruise eas so different, majority of staff unsmiling and grudgingly helpful when unable to avoid assistance. Started badly with us (70 yrs of age) having to lug our luggage from the port entrance to our cabin, plenty of staff just watching pretending that they could not understand the language (English) Promises of some free laundry services never materialised and cabin attendant was just a cleaner who tidied and replaced towels twice daily. Breakfast was a chaotic scramble, as was lunch, the evening meal was OK at best with small 3 courses which was never hot and rather small, often just meat with a couple of small pieces of vegetable. Despite selecting not to have a service charge on my bill (I like to tip for good service to deserving individuals who were few) it took 3 visits to customer services to get a €140 service charge added to my bill without my consent to be removed. The vast majority of staff had little if any English. Almost all clients were Italian with a lot of small children, the Italians are very nice but mainly noisy and excitable. Entertainment about 40 mins of which 15 mins was a compère introducing the show in about 6 languages.The 25 min show however was good Newpver sgain Read Less
Sail Date September 2019
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, ... Read More
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, EVERY NIGHT. The Market Place cafe is chaos 20 hours per day. Absolute mayhem. The staff and cruisers have very little to non existent manors. Pushing, ignorance, shouting and being generally rude is commonplace. MSC over charge on everything. 8euros for a beer.... PLUS 15% service charge on top. Buses at ports are all 4x the price they are when you actually leave the ship. One thing we didn’t think of was the fact people leave and start their holidays at almost every port. Imagine all of those safety drills, suitcases and so on all over the place, every day! If you’re in you’re room you have a ten minute lecture in every language about the safety procedure, almost every day. The food.... is ok. That’s it. Lack of imagination and small portion sizes but in the lighthouse during the evening it’s pretty good. They will try and get you to pay for speciality restaurants and drinks packages at every opportunity. The room we had, 12261 with a balcony was great however. Very large and much better than other ships we had been on. Our cabin steward was nice. Room always tidy. The boat is pretty nice. The layout isn’t great though and means you’re up and down stairs a lot, the lifts are always full. It’s designed and fit out a bit cheesy rather than luxury but I guess people like that. The best area of the ship by far is the Masters of The Sea. The staff are funny, friendly and personal. They remember your name, your drink and are super efficient. The live music is good and the pub has the best vibe of anywhere on the ship. One thing we should say is we are British. We’ve sailed from Southampton a number of times with different companies but this cruise fell far short and we certainly wouldn’t be booking with MSC again. Today is the last day of our cruise, looking forward to getting home. MSC if you’re reading | Areas to improve Adult only areas - quiet areas (no party music blasting) Some manors. Some organisation to the Marketplace. Restocking of minibar as standard. Entertainment - A new manager. The entertainment is simply awful. The same thing every night and every day. Very poor and a very basic standard. Try a different cruise liner and see what they do. Food leftovers left down the hallways on the floor. Pretty disgusting and often left for hours. The safety procedure. He has been talking for ten minutes In every language whilst we are trying to relax in our room. We’ve heard it 5 times. Make him stop, please. Read Less
Sail Date September 2019
We chose this cruise as the ship was new and looked beautiful...and MSC is one of a few cruise lines we haven't experienced. The ship was beautiful, especially the galleria area, but: - the beauty of the ship could have been ... Read More
We chose this cruise as the ship was new and looked beautiful...and MSC is one of a few cruise lines we haven't experienced. The ship was beautiful, especially the galleria area, but: - the beauty of the ship could have been enhanced with art work - the cruise experience could have been enhanced with more activities on offer - the library was a couple of shelves with a hand full of books - the food in the buffet was boring after a few days and (surprising given the ship's Italian pedigree) not of a good quality - it felt like it was all about selling and getting more money from the cruise passengers - the promo video gives the impression of a sophisticated cruise experience .....the reality was most of the time it felt like hell on earth...noisy rude passengers All in all one of the worst cruises we have been on! Read Less
Sail Date August 2019
I traveled with my partner and my mother, both my mother and I have traveled with Royal Caribbean quite a few times so I have another company to base this experience with. We flew to Barcalona from Heathrow, and joined the MSC ... Read More
I traveled with my partner and my mother, both my mother and I have traveled with Royal Caribbean quite a few times so I have another company to base this experience with. We flew to Barcalona from Heathrow, and joined the MSC MERIVIGLIA, my partner who is a first time cruiser was taken back by the size of the ship, as she puts it “wow” and indeed, the ship is massive, and magnificent, and that’s where the thumbs up stop. Embarkation was actually smooth and quick, so once all paperwork was done, we entered the ship, no welcome aboard, no warm greetings, just on and that was it. The first appearance of the ships interior is quite good, and the arched LED roof in the main deck area is also impressive, but that soon fades. The cabin, clean, standard, I could bang on and on about everything, so here is a pros and cons list Pros Great itinerary - some beautiful cities. Embarkation quite quick. The food and service in the Main dining hall is great. Beds are comfy. Cons Only three swimming pools - all sea water. (Very salty) All deck chairs cleared away after about 19:00 making the decks empty. Large TV over main pool - never used for movies. No smoking rules very lax, some even smoked in the hot tubs. Lack of things to do of an evening, unless you like music, eating, and Italian humour. Large gangs of moody and loud teens roaming boat being bored. Lack of lifts for size of ship The artwork, and colours used are bland. Super cons The main buffet hall (the market place) Luke warm food, bland and the same food EVERY DAY. Main buffet hall over crowded, which didn’t help with people using tables to play board games due to being bored. Lack of drinks choice in main buffet hall, Morning you get juices, and water and coffee and tea, but after about 11:00am all you will get is water and coffee and tea, (unless you pay) Drinks are expensive (most cruises are) At around 21:00, the kids club decides to march the kids through the main promenade to kids music loudly. The cabin to balcony doors slam loudly by inconsiderate neighbours. No night lights in or around the toilet, so sometimes you have to put the lights on to see where your going. The showers are ok, but could be more powerful. We found out they only change the bedding once in 7 days. Lost use of balcony twice due to “maintainace” Serious lack of things to do of an evening. All shows were based on music. Mainly Italian or Spanish The magic show and hand silhouette show was very 1980’s and most humour Italian orintated Everything costs, even certain shows that are based on the boat. The layout of the foods in the market place buffet is a mess, so by the time you finally sit down your food is pretty cold. The staff in the market place will only attend your table if you are buying a drink. Staff will tend to either walk straight at you, or refuse to move if you need to get past. If you have special dietary needs, good luck, mum was celiac, The tv in the cabin had only two English speaking channels BBC news and National geographic. The layout of such a large ship was a mess. The entertainment area will bankrupt you, for example 30 mins bowling €30.00 €55.00 for an hour. 4D cinema adults €10.00 or €8.00 for kids So to sum up, what you thought was a good priced cruise will actually cost you more than with other cruise lines, Would I recommend or travel with MSC again, NO. even my partner who had never Sailed before claimed that she found the evenings boring and would not sail with MSC again. Read Less
Sail Date March 2019
This was our first cruise and we had no idea what to expect or what kinds of things were abnormal or normal for a cruise. Our travel agent, a good friend of mine, had never booked through MSC and could only give us expectations based on ... Read More
This was our first cruise and we had no idea what to expect or what kinds of things were abnormal or normal for a cruise. Our travel agent, a good friend of mine, had never booked through MSC and could only give us expectations based on other cruises he had been on. He left me with the assurance that we would be well taken care of and guided through the whole process so we could relax and not stress for 10 days. This did not prove to be true. Embarkation was a nightmare. We flew from Chicago to London, then from London to Marseille on the day of the cruise arriving at around 10, with boarding presumably going from 1400 to 1800. We called an Uber from the airport to take us to the port, thinking we would hang out there for a few hours until boarding started. When we arrived there were no ships in port and our Uber driver, who only spoke French, looked over the paperwork to make sure we had the right date and location. God bless that driver who went and talked to the French security for us and nailed down the details, then translated for us with his google translate app because nobody there, not the MSC staff or security or even any other passengers, spoke English. Turns out our ship was in Nice, 200km(120mi) away. It was too windy in Marseille for them to dock there. They put us on a bus to Nice for two hours to get to the ship. It would have been nice to get some kind of heads up that this was the case. They must have known even a few hours or a day ahead of time that they wouldn’t be docking in Marseille. We are thankful we decided to show up early because otherwise we wouldn’t have made it. Once we got to Nice, there were a bunch of cruises there with different luggage vans and security spots to get through. All of the MSC staff we could find were smoking or on their phones not paying attention or giving good direction so even if we did understand French who knows if we would have been less confused. We prayed we put our luggage in the right spot because none of the vans were marked with our boat name. We followed some people we thought looked familiar from our bus to check in. Nobody at MSC spoke English, so, again, we stayed confused. We followed the line to a small boat which took us to our cruise boat which was sitting in the middle of the ocean. Once we got through yet another security line, we had no idea where to go. Where was our room? Was there another security point? There is some kind of cruise card we need, right? How do we get food, we’re starving and jet lagged! For some reason they took all of our paperwork at check in so we had nothing to reference anymore. We were immediately bombarded with people trying to sell us things...in French. Scrambling, we again couldn’t find a single person who spoke English or Spanish(which we also speak fluently). After kind of wandering for a few minutes, we found someone who would help us at the guest services area. They asked for our room number which we had no idea because they took everything we had printed. With a sour face, the woman gave us the number but could not answer our questions further. We found our room with some semi-helpful documents on the bed and no luggage. We had a carry-on with us with extra underwear so luckily we were able to shower then locate our restaurant. On our way to dinner, we found my luggage chilling on a totally different floor in the walkway which was a huge relief because at least we knew it got on the right van. It wasn’t until after dinner that we went exploring other cabins and found my husband’s luggage also chilling in the middle of nowhere. At dinner, we found that our waiter did not speak English. We communicated by pointing to what we wanted on the menu and he wrote it down. The wait times for food were terrible, we waited at least 30-40 minutes every night for our first course. The portion sizes were very small. Theoretically we could have ordered more, however we were so tired of waiting for our first helping of food that we just left hungry most nights. The first night we arrived to water in our glasses and a 4 Euro charge we had to sign for at the end of the night. It sounds small, but after the long day we had, I just broke down that I couldn’t go without a charge for my dehydration. We planned to go through the cruise without any charges. We did end of resolving our water charges a full week later when we finally received our drink vouchers included in our booking. We took the number of vouchers needed to the restaurant to refund our money, which we found out they did not do at the end of our cruise right before we were about to disembark. They fought us for a few days saying we did not have drink vouchers and had to contact the American booking representative on land who took a while to respond. It didn’t get much better after the first night. We booked 5 excursions which were all cancelled. We rebooked different ones in their place which weren’t as good and were disappointing. The staff at the excursions desk were not helpful and again, didn’t speak English well at all. For one excursion, she booked the wrong one for us which we only found out when we showed up for the excursion. We ended up just rolling with it because they were similar. We were booked for another excursion that didn’t even exist. The girl put an excursion number in our tickets that was only offered on another cruise line so when we showed up the morning for our excursion we weren’t able to go. We tried to turn in the tickets for these excursions as soon as we could, which was around 4 or 5 most days because that is when the desk opened. By that time, it was hard to convince them to give us a refund because the excursion was over and somehow they thought we had gone on the excursion with invalid tickets. Speaking of operating times, almost everything opened after 5, sometimes not even until later. Almost all of the bars and the gelato and vitamin bar areas were never open at all. We weren’t able to get good food when we wanted because the main buffet always seemed to be closed and our seating time for dinner was at 9pm which is honestly when we usually go to bed. The pizza area was open longer, but they only served two kinds of bread with sauce and maybe cheese and usually there was a long kind of people waiting for more because what they took out of the oven was grabbed really quickly. In general, the food was below average. There wasn’t much variety in the buffets and the main buffet food was never fresh. The restaurant food was better, but the portions were too small and the food was tasteless. I personally have an allergy to cheese and almost every dish had cheese in it. I asked if it could be removed from any of the dishes and was told no. I’m not talking about from lasagna or something that was probably cut from a large dish in the back. I’m talking meals where cheese was obviously sprinkled on the top or included individually on the plate. That was too much to ask for someone to deviate a little from their preparation of the plate. This left for little choice for me. There were a few times that we ordered room service which took forever. They always quoted us twenty minutes, but it took over an hour every time. Twice they got the order wrong. I ordered a soup (#1 on the menu) at around 4pm when other food places were closed, and I got a veggie wrap instead(#12 on the menu.) I went down to guest services to get a refund(room service is not free which is ok, but in the American booking site it says it is so whatever) and was told they don’t start serving soup until 6:30pm. The second time they got it wrong, I ordered a BBQ chicken wrap which I had ordered before that didn’t have BBQ chicken. When I went down, they told me it was actually correct because they said their recipe changes every day. Finally, there wasn’t much to do outside of the shows in the evening. After talking to others, it has been confirmed that this is unusual. On days when we returned early from an excursion or on sea days, all we were left to do was sit in our room (which was a wonderful, clean safe haven!) and watch the same three movies that cycled through. We were stuck with more free time than we had hoped between our cancelled and ever changing excursions and the extra time given by the ever changing itinerary. We spent most days sitting on our bed bored. We purchased a day of WiFi to combat boredom which was not worth it because it wouldn’t go on any of the American websites that I wanted to visit like my work intranet or the county library to check out more ebooks to read. It was slow on the few that we could connect to. I’m sitting in a hotel in France writing this and their WiFi connects fine to the US websites so I know it isn’t a Europe IP address thing or something. We were supposed to dock in Barcelona first, but there was a storm which pushed our arrival into Barcelona a day late. They canceled our trip into Valencia, then rerouted at that last second so we did arrive in Valencia, then shortened our day in Palma, then cancelled our day in Malta which we were really looking forward to. Our arrivals into Italy went as planned. We looked forward to the shows as they were the only entertainment on board. It was hit or miss. The opera shows and the Flamenco dancer show were great, but the shows or bits of shows revolving around other singers or the MSC Sinfonia dancers were terrible. These were supposed to be family shows and the costumes on these girls showed almost everything. Maybe it is a European thing, I don’t know. The stereotype is that Europeans are big on nudity. There were a lot of tacky strip teases. The singers mostly sang in English and it was terrible. They should have sang in their native tongues. They did a few shows trying to showcase British and American culture that were cringey and almost disrespectful. The only good thing I have to say is that our room was wonderful, the view was amazing and the guy that cleaned our room was very kind and attentive. The excursions and places we visited we also great. We were disappointed that all that was offered were city tours and all of the fun activities(the ones we booked before) involving biking, swimming with dolphins, trying food, visiting caves and a volcano were cancelled. However, our tour guides we very well versed in the places we visited and made the tours come to life. It was worth the crappy onboard experience to see these wonderful places. Read Less
Sail Date January 2019
Cruised with MSC Divina on 23 day Caribbean cruise. That is how it was sold to us. However, we later found out it was two cruises in one, returning to Miami after the first 10 days. On the second leg, everything was duplicated. The ... Read More
Cruised with MSC Divina on 23 day Caribbean cruise. That is how it was sold to us. However, we later found out it was two cruises in one, returning to Miami after the first 10 days. On the second leg, everything was duplicated. The entertainment, the trivia quiz, the jokes .. simply everything. This severely detracted from the enjoyment of the trip. When highlighting this to the company on our return, they couldn't have cared less. They appear to think it doesn't matter. But it does. It is simply not good enough. We paid top dollar going from New Zealand for this experience but we got a lot less than everyone else. Be careful. It is not all as it seems and complaining or raising issues falls on deaf ears. I don't often complain about things but all travellers should be cautious so you are fully aware of what is going on prior to going on holiday. Our holiday was spoilt unfortunately. Yours doesn't have to be! Food was OK but the buffet is like a trough. Black Crab restaurant was OK though, although sometimes service was poor as there was a mix up in who should serve us. Cabin attendant was a delight. That was the best rating of the tour. Shore excursions were very overpriced for what you received as you could get similar from walking off the ship and talking to the locals. First and last on MSC. Other lines much better. Read Less
Sail Date October 2018
Chose this cruise/ship solely down to availability and price. Overall experience was poor,infact its the worst cruise ive been on and worst is a word one doesnt expect to use for a cruise. Staff were generally poor, activities onboard were ... Read More
Chose this cruise/ship solely down to availability and price. Overall experience was poor,infact its the worst cruise ive been on and worst is a word one doesnt expect to use for a cruise. Staff were generally poor, activities onboard were poor as were facilities. Ship was very unstable, daughter and partner were ill even though it wasnt really rough. If you suffer from any sort of motion sickness this is NOT the ship for you. I am a good traveller so didn't feel sea sick, but after five days of rocking backwards and forwards I was ready to get off ! Deck staff for bar service were few and far between so either had to go to them or the bar yourself which was very slow. Only two jacuzzis which simply isn't enough for the amount of passengers, although there were two attendants with whistles! Anyone doing anything slightly outside the pool rules got the whistle, how childish ! Pool attendants had no sense of humour to the point of being rude. Theatre performances were very amateur. Disembarkation was dreadful, had to be out of room by 0800 which was far too early when your flight isn't until late afternoon, MSC just wanted you out of the way asap. Certainly will not use this ship again, and will think hard about using MSC again. Feels like 4 grand wasted, need a relaxing holiday to get over it! Read Less
Sail Date September 2018
MSC cruise was offered in trip package with many lines as options. I thought new ship would be nice change and decided on MSC. This was a big mistake. Had read reviews that was really negative after I had sign up for the cruise. I like ... Read More
MSC cruise was offered in trip package with many lines as options. I thought new ship would be nice change and decided on MSC. This was a big mistake. Had read reviews that was really negative after I had sign up for the cruise. I like sports so I thought I would review my cruise like football game review. Embarkment: A Very easy to get on, but first staff person took my picture and totally missed my head. Registering credit cards: C Machine gave you options for using two cards, which was kind of confusing.. Received memo after two days on boeard that one of the cards never cleared. Why did I need two in the first place. Cabin: C The cabin was nice, but just as I read there was not much room for your clothes and luggage. Had to stick my bags under the desk and under the bed. Bathroom had a tub. Been on several cruises and never had a tub before. Had a balcony and had nice view. My cabin person accused us of taking a bottle of water out of the wet bar that we brought from the bar and tried to charge us $1.75. The wet bar never had that type of water in it. Food: C- First meal in the dining hall was steak and fries. It was like I was eating. Concur steak and McDonald’s fries. After complaining they gave me two plates every night, but it just lack the “boom” you expect on cruise. Packages: F Wanted purchase a liguor package for myself, but was told that every person in the cabin must purchase one too. Cost over $600 and more, so I decided not to buy one. Even if you wanted water the same policy....crazy. Excursions: B+ I never been on a cruise where the excursions was handled perfectly. The process of tags and numbers and transportation they used were great. Entertainment: F- They had shows every night they had four good singers that performed in every show. And the show lasted from 20-35 mins....who does that? Baby Disney production....CHEAP, Pools and after dinner: F The pools were small and was crowded. People was smoking everywhere and the young people was jus standing or holding on the sides. My wife and I never got into pool or hot tub the whole cruise. Nightlife: There was nothing to do at night for anyone over 50.The music was European electronic rock. Being black, by Wednesday I was paid money to stop hearing that hard base music. Overall: C- MSC yo’re the CHEAPEST line we had ever been on. Every aspect other then your excursions were cheap....baby Disney. Was on the ship for a week and never really understood the ship. To many mirrors and no place for your older crowd to go and band in the Haven was poor. RC you have nothing to fear from the cheap organization. Read Less
Sail Date August 2018
I took the 7/7/18 Eastern Caribbean Cruise Pros: The ship is very cool and mondern looking. -Butchers Cut was a great experience -The mobile app is handy but could use a little tweaking. -Rooms were neat and very clean. ... Read More
I took the 7/7/18 Eastern Caribbean Cruise Pros: The ship is very cool and mondern looking. -Butchers Cut was a great experience -The mobile app is handy but could use a little tweaking. -Rooms were neat and very clean. Cons: Pull up a chair -RUDE people work onboard this ship and they are everywhere. This is my 6th cruise and I’ve never seen anything like it. This was probably the biggest turnoff of the entire experience. -Excursions desk is just a plain hot mess. We didn’t receive our excursion tickets which they blamed on house keeping. Refused to reprint so on excursion days we had to get there extra early so they could “look us up”. If you see Anna(Ukraine) at the excursion desk, get ready for some serious attitude. -Food choices are predictable after day 2. Nothing changes day to day...at all! We looked forward to excursions to get food off the ship. -GERMS!!! The sanitizer machines are almost always out of sanitizer. When you go into the common eating areas there are machines and places to wash your hands but most people walk right by without washing or sanitizing. On RC, there is a person standing guard...no wash no eat! -The Gym, if you like to work out, bring a Zumba video on your smart phone. The gym is tiny and 1/3 of the machines(yes I did the math) are broken. -The beds aren’t comfortable but that is subjective, but for me they were just too hard. -NOISE: This ship is loud...not the engines but every noise can be heard from several deck up or several cabins beside you. There can’t be any sound deadening in the walls whatsoever. So you basically go to sleep when the people within 40 feet of you are quiet and you wake up when they do. -Elevevators take a while to get to you, but you can always walk since the gym is crap! -Their is an automatic gratuity for everything. Maybe I missed this on RC, but they charge you a gratuity as if they were actually delivering great service. I do recommend the Jeep tour in St. Maarten...it was a blast and the tour guides were amazing. Read Less
Sail Date July 2018
Well firstly the on board entertainment/activities was very poor from the last cruise I was on...the entertainment does not last long for people who don't do excursions...I got very bored on the ship...there is it enough music and ... Read More
Well firstly the on board entertainment/activities was very poor from the last cruise I was on...the entertainment does not last long for people who don't do excursions...I got very bored on the ship...there is it enough music and dancing at the pool area....some scheduledscheduled activities didnt even take place...the entertainmet staff is not engaging enough... The casino system is very bad with the ticket system ...one would think that money would be loaded onto your card..and like myself who was could unaware lost 60 euros cause i didnt print a ticket....and the casino couldn't even tell me who then took the ticket out of the machine ...I'm sure the casino staff are very aware of this over site and has collected many unclaimed tickets for them selfs...this ship is just about marketing on board to make me money off passsagers and less worried about the passengers enjoyment....the rule that all passangers sharing the all inclusive drinks package is a total indecation of this...my cabin partner was not a drinker so why do both need to make the purchase, I find that totaly unaceptable and gready of MSC to make more money... .other than that the ship itself is very good and the food is great.....and the lack of staff understandings English is not a good thing Read Less
Sail Date April 2018
We got a good deal through Cruise Nation and although it wasn't an ideal time of year to cruise the Mediterranean we were looking forward to seeing the ports of call and experiencing life on a huge ship. Sadly we found that life with ... Read More
We got a good deal through Cruise Nation and although it wasn't an ideal time of year to cruise the Mediterranean we were looking forward to seeing the ports of call and experiencing life on a huge ship. Sadly we found that life with MSC was not for us and never will be again. We boarded at Barcelona and it was a relatively smooth process. The ship is really a hop-on hop-off service around the Med so there wasn't a full boarding process. The numbers boarding at Citavecchia seemed greater which is no surprise as it is an Italian ship. The ship itself was impressively huge and inside was the epitome of bling with shiny finishes and mirrors everywhere The ship had 5000 plus passengers and when everyone was on board it was hell on earth. The cabin was a little sanctuary but as soon as you stepped out the door it was mayhem with people pushing and shoving everywhere, competing for every facility on board. Everyone was allocated a particular restaurant for their evening meal although it was the same menu in each one. On the first evening it took almost two hours to be served three courses of luke warm, miniscule portions of bland food. After that experience we didn't go back. We did check the menu each day and found very little to suit the British palate, even if it had been palatable.The only alternative was to use the Market Place buffet areas which, most of the time, resembled a school canteen gone mad. There was no semblance of order with long queues at the counters, rude people wandering around with full plates, eating as they walked and pushing in front of others at the serveries. I have no desire to be racist, but another reviewer hinted at the huge numbers of a far Eastern race who monopolised large parts of the buffet areas, descending like a plague of locusts as soon as the doors opened, each carrying their little flasks and emptying the drinks containers. After a few days all the pleasure of eating on board, if there ever had been any, had gone. We saw the Cirqe de Soleil Sonar show and it was very good. The other shows in the Broadway theatre were average enough but were ruined by the number of people allowed in well after the show had started. We even had the pleasure of a group of children stand behind us talking loudly and laughing through the performance. As other people have said the central mall area is impressive but it does take up a lot of space with no purpose. There is large area given over to a Chocolate Bar/shop which is completely pointless and a range of designer outlets with huge prices The Brass Anchor pub was enjoyable until the female vocalist did her strangled cat impression each night. The Edge cocktail bar on Deck 7 was the most popular but, conversely, was the one with the least seating. People could be seen loitering around waiting for a table or chair to become free and then compete to get there first. We have to compliment the bar and waiting staff on the ship. They worked long hours but were always the most pleasant and well mannered. We didn't do any of the MSC excursions. Most of the ports were walkable from the ship. MSC were looking 16 euros for a shuttle bus into Marseille but didn't tell you that a 15 minute walk from the ship took you to the free port shuttle. In all, not an experience to be repeated. We will stick to a smaller, more personal and more British based cruise line. Read Less
Sail Date February 2018
We decided to take a cruise in the last minute and the MSC Armonia was the only one available. As soon as we entered our room there was a leaflet stating that the times of the disembarkation and embarkation in the visiting ports were ... Read More
We decided to take a cruise in the last minute and the MSC Armonia was the only one available. As soon as we entered our room there was a leaflet stating that the times of the disembarkation and embarkation in the visiting ports were changed. For instance : Valleta which should be the highlight of this cruise was from 3 PM to 7 PM. All the attractions were closed and all the people returned to the ship at the same hour. We waited over an hour to get in while everybody was pushing and shouting. Another place was Napoli: we arrived at 7 AM and left at 12 noon. What place of interest or shoping are opening before 10 AM ??? Our friend set at a table for breakfast and waited for us. the staff came and shouted at him that he must get up and wait for us outside the restaurant ! The Theatre entertaiment was very poor and very short. I am writing this critic because we are taking many cruises and can compare with other companies. We never had such a bad experience Read Less
Sail Date October 2017
Things they don’t tell you: No complimentary tea/coffee after dinner. You will have to pay extra for luxury food (e.g. lobster) on formal nights. You will have to share a table if you go into the Marco Polo Restaurant for ... Read More
Things they don’t tell you: No complimentary tea/coffee after dinner. You will have to pay extra for luxury food (e.g. lobster) on formal nights. You will have to share a table if you go into the Marco Polo Restaurant for breakfast or lunch i.e. no tables for two. No free ice cream in the buffet If you are English on a Mediterranean cruise, it is likely your shore excursion will be cancelled due to lack of English speaking guests No free flavoured waters with meals in the buffet. No decaffeinated coffee in the buffet Overcrowding at breakfast and lunch in the buffet and difficulty finding a table Swivel chairs installed in the theatre due to lack of proper seating. Lack of toilets in public spaces. Go for a suite - great room, cabin stewards wonderful, good view (a nice sanctuary after the push and shove in the public areas and on shore excursions) Be careful that the shore excursion you are given the tickets for on board is the shore excursion you have booked! Read Less
Sail Date September 2017
It was our first cruise, we are family of 2 adults and 2 childrens, we decided to take this cruise because it is a new ship and it was look fantastic on the web, when we booked it back in June 2017 there was no reviews yet. We read the ... Read More
It was our first cruise, we are family of 2 adults and 2 childrens, we decided to take this cruise because it is a new ship and it was look fantastic on the web, when we booked it back in June 2017 there was no reviews yet. We read the reviews only a few days before our cruise and saw many bad reviews so we went with very low expectations... On the cruise we found many reviews were really correct. This company has a big problem with customer service as well with food quality, we were expected from an italian company to serve great food, but the food quality and variety was absolutely poor !!! Our first dinner was at Wave Restaurant, we couldn't eat most of the food there. Since that dinner we decided to try the Buffet and found it better, but again, the food quality is poor. We found ourselves eating Pizza and Pasta with Salad every meal, as well there bakery wich was good, we didn't touch the meat or chicken. The buffet area is very noisy and crowded. The front desk customer service didn't do anything with our complaint about it even when we went there twice and they talled us the manager who is in charge of the food on the ship will contact us, so it seems they are very welcoming this poor quality. But this is only a part of there bad service, in general they dont give you as a guest a good welcoming feeling, they welcome your money only !!! There is a long list of other bad things to write... There were also good staff to tell like the cleaning of the rooms and all the areas at the ship but for us it all start and end with customer service and food quality. Therefore this cruise is not worth to going to. Read Less
Sail Date September 2017
We expected a better experience having been on other cruises such as Royal Carribean and Celebrity... Entertainment was so so, lots of passengers with nothing to do in the evening except stroll in the main inside concourse... The number of ... Read More
We expected a better experience having been on other cruises such as Royal Carribean and Celebrity... Entertainment was so so, lots of passengers with nothing to do in the evening except stroll in the main inside concourse... The number of seats inside is very limited for the total number of passengers who would be inside when weather is bad. One's only option is to stroll and keep on walking rounds on the 5th, 6th and 7th floors concourses and corridors (partially used for specialty restaurants. On other ships one could find a spot in the evening with music of his choice. Some announced activities never took place. We were debited for a service charge on a daily basis although our cruise ticket was fairly expensive. Breakfast area very noisy and crowded. Menu in the main restaurant was not up to par with what is expected. Something ought to be done to reduce the negative aspects. Read Less
Sail Date September 2017
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