First and foremost, MSC Grandiosa is absolutely gorgeous and the elevator designed to move people efficiently. The Aurea duplex suite is very unique with 2 full bathrooms, spacious closets, living room, dining room and a private hot tub. We have been on many cruises in past and since MSC Grandiosa is so new, we expected errors, inexperienced staff, and broken processes.
Never did we expect ...
If you want to be treated like a criminal, discriminated against and be at risk of burning to death on the open seas, MSC is the cruise line for you!
My issues started even before the cruise. As a solo traveller, and a gay man, I emailed MSC asking if they would hold an LGBT drinks event on the cruise, as nearly every other cruise line does. The email response did not address my question, so I ...
Family friendly and to try a new cruise line .
What we got was the rudest most unhelpful staff I have ever seen in the 15+ years of cruising.
The dinning was average and again “couldn’t care less type of attitude “
Nobody seemed to know what was going on and never got the same answer twice.
We had a tight connection and wanted to know how long roughly it would take to leave the ship ...
The service on board is ok as long as you are not requesting anything. If you are not in the yatch club or apeeding a lot of $$$$ on extra you will not recieve anything.
Here are some example:
- my daughter found a metal tack in her chicken, their only reaction was to replace the chicken lno other excuse, letter of excuse
- the bar by the pool is often out of cold draft beer, if you ...
Food and Drinks
The whole dining experience was a disaster, and is the main reason that trigger me to write this review. The MSC website boasts a "12 distinct VENUES". Go on board and you'll find out that 3~4 of these VENUES serve exactly the same food, but just that the name of the restaurants are different. Some are even right next to each other, but use different names. Now we know why they ...
Quick background - we are a couple who have cruised 6 times over the last 2 years. Not the most seasoned cruisers but have some experience of cruising with different lines. We decided to take the leap from mid sized ships to bigger ones with MSC as they offer yacht club, which we felt would be a good way to combine a big ship with some familiarities of a smaller vessel, as well as indulging in the ...
We chose this for our honeymoon. Our group includes our 80 year old mothers. I’m struck by the sheer overcrowded, impersonal, iPad and upsell-driven process we are a part of. Food areas and common areas are ridiculously overcrowded, no seating available and long queues for lukewarm and very ordinary food-we cruise a lot, this is way below par on many levels. The ship itself is impressive, and ...
We were ill for several weeks after the cruise. Our stomach problems really stared on the plane after leaving the ship on the last day. We had only eaten on-board while on the cruise. We are convinced that we caught a bug whilst on board. After 3 Visits to the doctors my wife now seems to be a lot better but still has stomach problems. We were contacted by a passenger stayed on the ship for a ...
£3700 pounds for a nightmare , dirty tables
Full lifts
Staff English very limited
Everyone using the wheelchair and pram entrance so my children were irritable waiting over an hour to board .
Some staff were great and some terrible , the better ones in the paying restraunts . If your thinking of travelling mainly Italians and announcements are mainly in other languages other than ...
The food is terrible. Little choice and cheap quality ingredients used and cooked badly - often overcooked. Food left over is rehashed into different dishes next day, for example leftover roast beef becomes sliced beef in gravy next day. I noticed food and drink is rationed in a subtle way for example in the breakfast cereals there are (cheap quality) corn flakes, rice crispies etc and muesli ...