1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Cruises Cruise Reviews

126 MSC Cruises Marseille Cruise Reviews

I booked this cruise to spend time with my two daughters, the youngest just graduated from college, and my sister-in-law. This was the first time we all cruised together, and was looking for a fun "girls' trip". We really ... Read More
I booked this cruise to spend time with my two daughters, the youngest just graduated from college, and my sister-in-law. This was the first time we all cruised together, and was looking for a fun "girls' trip". We really wanted to do a Mediterranean trip, and the price, dates, ports fit our bill. We booked a "suite", cabin 9001 Aurea experience, because it was more cost effective if we all stayed in the same cabin. After confirming our trip, I started to read reviews here about this ship, and started doubting my choice. This was my 17th cruise, but first on MSC. I started dreading my decision from all the negative reviews, but decided to suck it up, and since my family is pretty easy-going (I'm the spoiled one), and it was too late to back out. My husband and I cruise usually twice a year, and a lot of my decision-making is on this site and other reviews. But, I'm going to say, for now on, I'm going to be taking future reviews with a grain of salt. I've never written a review, but here it goes... Embarkation and Disembarkation- Rome (Civitavecchia)- We came in a day earlier and stayed at a charming B&B. We arrived at the port at around 11:30am, and it was a breeze to get on the ship. Took no more than 20 minutes. Disembarkation- we left our bags out the night before, and left the ship about 8:30am. I'd say it was about 30-40 min from the time we left the ship, grabbed our bags, and hailed a taxi. Totally painless experience. I will recommend arriving to the ship around 11ish am, because it seemed more chaotic around 2-3pm, but we were already sipping on wine at that point. Cabin- we were in cabin 9001, at the very front of the ship. No balcony, but a panoramic window. It's categorized as a "suite", but it was more of an oversized cabin. My sil and I slept in the two twin beds, and my girls slept in the pullout couch. The twin beds were comfortable; the pullout couch is what it is- a pullout couch, but the girls were fine with it. There was plenty of space for the four of us. The bathroom was surprisingly big, and included a bathtub! I've never had a bathtub in any of my other cruises. There are plenty of outlets, including 2 US standard plugins, and a USB port. Our room steward was on top of every need, and was very discreet. My only complaint about the room is, being in the very front, it is VERY noisy when coming into port. From about 4am (if we ported around 7am), every groaning of the ship, dropping of anchors,etc, was heard in our room. But I just put a pillow over my head and went back to sleep. The girls, because their pullout wasn't as sturdy as our beds, tended to rock more with the ship. Dining- The dining was fine here. Did it knock my socks off? No, and I'm super picky. But I could find something on every menu, whether at the buffet or MDR. And I don't understand everyone's gripe about finding seating at the buffet. We never had a problem. Before we even perused the offerings for food, we found a table, threw one of bags on it, then filled our plates. The MDR offerings were decent. I agree with other reviewers that portions are smaller, but who cares? It was enough food, and if we wanted more, we'd just ask. We had a lovely woman waiting on us, Francelly, and she did everything to make our dining experience wonderful. We did have one night with another waiter, didn't catch his name, and he was dreadful compared to Francelly. So, if reviewers got him, I'd understand their bitter review. Entertainment- went to three shows and enjoyed them. Service- Another thing I disagree with other reviewers. The service was awesome. Everyone was willing to help, even guest services was very accommodating. Ports- LOVED THEM ALL! Bottom line- I think the reviews I've read about this ship did not reflect my experience. Were there snafus? Absolutely, but I've had them on ALL cruises I've been on. Would def cruise MSC Divina again, and look forwardto experience her other ships! Read Less
Sail Date June 2018
Because on this ship everybody can board/disembark at every port there was no queue when we embarked. When we got on we weren't told anything apart from the fact our key card will be in the room. We then felt a bit lost. We went to ... Read More
Because on this ship everybody can board/disembark at every port there was no queue when we embarked. When we got on we weren't told anything apart from the fact our key card will be in the room. We then felt a bit lost. We went to our room where we got our cruise news info. We had a balcony cabin at the rear which was quite roomy. Our cabin attendant was friendly. Bathroom was a decent size and no wet shower curtain, it was a door. The attention to detail on this ship is amazing. It looks very stylish. Lots of bars on board, all with their own different personality. Even the buffet looks stylish. Reasonable amount of choice. A Pasta station, Pizza station, regular buffet, Vegetarian and an "Ethnic" station but I think they mean more Asian food. The main restaurant is efficient. Portions are quite small, European size but very tasty. We had a table for 6 but managed to get this changed after 2 days for a table of 2. They don't have very many tables of 2. We used the gym most days and it was very big and had excellent equipment. The entertainment is fantastic. They do a theatre show every night with amazing singing and dancing. One night is an opera singing night too. The official language on board is Italian but they also do the announcements in French, English, Spanish & German. We did the behind the scenes tour which was reasonably priced compared to other companies. It was such an interesting tour, we really enjoyed it. This is our first time with MSC and would definitely use them again. Read Less
Sail Date May 2018
After reading the reviews on here we were almost scared of what was in store if we booked this cruise, however we went ahead due to the interesting port calls. I can honestly say the ship is fine, unless of course you’re expecting a big ... Read More
After reading the reviews on here we were almost scared of what was in store if we booked this cruise, however we went ahead due to the interesting port calls. I can honestly say the ship is fine, unless of course you’re expecting a big American style liner, which it is not. The interiors of the ship may not be minimalistic fresh style found on newer ships but it has a charming almost “Royal Yacht” feeling, which we found cozy and warm. It had traditional interiors but it was not dated or dusty or unclean like it was stated here, infact cleaniness was very high onboard both in public spaces and in cabins. The one thing we do agree on with other reviewers is that food is bland. We found the dining room was awful on the one night we used it but buffet had enough to eat and there was always something but it requires more poking around than we experienced on the American liners. Honestly with such hot weather not having extensive amounts of food to eat didn’t bother us, interestingly on the flip side desserts were nicer than we had on other liners and resorts. The bars really made up for what was lacking in dining, they all had nice ambience and great staff (staff in general were friendly just not in that hyper American way) and the drinks were good and strong (though cocktails were stronger on Deck 5 than 11). This cruise is adequate and isn’t the disaster pit made out here but don’t expect it be like Royal Carribean where the ship is the destination, it isn’t but the ports of calls are amazing and the ship is comfortable and had a nice latin ambiance that matched up with the region. We can’t comment on shows or excursions as we didn’t attend them or book with MSC for the latter. Read Less
Sail Date April 2018
Well firstly the on board entertainment/activities was very poor from the last cruise I was on...the entertainment does not last long for people who don't do excursions...I got very bored on the ship...there is it enough music and ... Read More
Well firstly the on board entertainment/activities was very poor from the last cruise I was on...the entertainment does not last long for people who don't do excursions...I got very bored on the ship...there is it enough music and dancing at the pool area....some scheduledscheduled activities didnt even take place...the entertainmet staff is not engaging enough... The casino system is very bad with the ticket system ...one would think that money would be loaded onto your card..and like myself who was could unaware lost 60 euros cause i didnt print a ticket....and the casino couldn't even tell me who then took the ticket out of the machine ...I'm sure the casino staff are very aware of this over site and has collected many unclaimed tickets for them selfs...this ship is just about marketing on board to make me money off passsagers and less worried about the passengers enjoyment....the rule that all passangers sharing the all inclusive drinks package is a total indecation of this...my cabin partner was not a drinker so why do both need to make the purchase, I find that totaly unaceptable and gready of MSC to make more money... .other than that the ship itself is very good and the food is great.....and the lack of staff understandings English is not a good thing Read Less
Sail Date April 2018
Embarkation in Genoa started off as a nightmare. It was disorganised, none of the staff knew where we had to go and the signage was very confusing. No sign of the Yacht Club tent until we finally got directions from a staff member who ... Read More
Embarkation in Genoa started off as a nightmare. It was disorganised, none of the staff knew where we had to go and the signage was very confusing. No sign of the Yacht Club tent until we finally got directions from a staff member who actually knew where the Yacht Club check in was. With suitcases, this was very stressful not helped by the fact that 2 ships were in at the same time. Our new butler, Maksim, was amazing. He was there if you needed him but left you alone if you didnt want anything. He was friendly and professional and always had time for a chat. Butlers tend to provide room service but they also serve in the Top Sail lounge and the One Pool Deck this gives a continuity of service as they know how you like drinks, etc. There are 3 places in the Yacht Club where you could get food (apart from room service) the One Pool Deck, the Top Sail lounge and the restaurant. You could also book in to one of the speciality restaurants although we didnt do this as the food was so good in the Yacht Club. Main buffet: We ate in the main buffet twice and we had no problem getting a seat. The button on each table to ask for drinks was a really nice touch and the service was quick and friendly. Food here was nice although there were some strange combinations of food which made it difficult to have a complete meal. However, you could get burgers, hot dogs and pizza here. Yacht Club One Pool Deck: Here you could have casual breakfast, lunch and afternoon snacks. We had roast beef, chicken parmigiana and salmon amongst others and the food was generally good but was sometimes a bit lukewarm. This place is great if the weather was good but you couldnt eat up here if it was cold. You also had a full range of drinks including some very nice wines such as Chablis and Pinot Grigio. Top Sail lounge: There was a small buffet of cold snacks such as sandwiches, cakes and nuts. You could also get sushi here and they had canapes before dinner. You could also take high tea here between 4-5pm where you had a 3 tier cake and sandwich stand with a selection of sandwiches, cakes and scones with jam and real clotted cream. If you wanted any other sandwiches, you only needed to ask and they would get you some. They also had a selection of loose leaf teas which were served from the trolley. A very civilised experience. Yacht Club Restaurant: This was open for breakfast, lunch and dinner. The first night was really good and Ajay was efficient. However, the second night started out as a disaster, so much so that we tried to walk out. It took an age for the menus to arrive, we didnt get any drinks and the waiter couldnt understand what we wanted. When we walked out, we were stopped by the Restaurant Supervisor Massimo who was very concerned and persuaded us to stay. He seated us in another section of the restaurant and our new waiter, Miljan, was amazing. He served us for the rest of our cruise and we didnt want for anything. He got to know what wines we liked and recommended some new ones which were good to try. He also tailored the dishes and had a really good sense of humour. He knew how to tailor the service based on our personality and attitude. We never had an issue getting a table bar one night (tables were available but not in Miljans section) so we were asked to go to the Top Sail lounge and Massimo came to collect us as soon as a table was ready. He generally got us the same table every night which was nice. Joyce, the Assistant Waiter, was also really good remembering that we liked still water and what type of bread we generally like. Miljan and Massimo really made our cruise special and we were quite emotional when we left the last night. Massimo also organised an anniversary meal for us with a specially cooked dish and a bottle of champagne. The entertainment on board ranged from dire to quite good. It seemed that MSC has spent all the money on Cirque du Soleil on board and not had much left for the other entertainment. We did not go to see Cirque du Soleil as it is not our cup of tea but there were spaces available every night for the shows for both the meal and drink options. Highlights: Yacht Club and the Meraviglia itself is amazing Always loungers available even on the main decks (never busy on the One Deck even on sea days) Service was impeccable Food was of a very good standard with some great wines recommended The butler service was amazing including getting on and off the ship The button on the buffet tables to get a drink worked really well Concierge and room service were excellent Loved the pillow menu. Read Less
Sail Date April 2018
A Cruise trip is a dream come true for many of us, especially those from the Asian countries since they are not, exactly, economy. Apart from the cost of Cruise Trip, which can amount to $280 a day for a couple, you have to reach the ... Read More
A Cruise trip is a dream come true for many of us, especially those from the Asian countries since they are not, exactly, economy. Apart from the cost of Cruise Trip, which can amount to $280 a day for a couple, you have to reach the embarkation point of the Cruise on your own. Other costs include daily trips to shore for sightseeing as the ship docks on a new location every day. The total cost on a Mediterranean Cruise, for a couple, works out to: Cruise cost = $2000 (seven day trip) Cost of reaching the port of embarkation(France)= $ 1850 Daily trips to shore for sightseeing= $700 Taxi + last day shore stay = $ 150 Wifi + drinks on ship = $100 Tips on ship(compulsory) = $140 TOTAL about $ 5000 Cruise ships are floating cities offering you every kind of facility in the form of Drinks, Casinos, Stage Shows, Pools, Jacuzzis, Shopping and every other form of temptation imaginable. There is a bar at every corner with irresistible cocktails beckoning you to try them out. Our ship was huge, with a crew of 800, management claimed to be preparing almost 20,000 meals a day. The worst part is the food. The buffet halls are open 20 hours a day and every kind of fruits, salads, pizzas, breads, hundreds of type of dishes, sea food, puddings, cakes and anything else you can think of is on offer from around the globe. It is impossible not to give in to the temptation, however hard you may try. It is no brainer, therefore, that despite all precautions, all of us put on 2-3 Kg of weight within the first two days. All the food at buffet counters is on the house. Despite all these temptations, by day two we had realized that we needed the skills of a fox to survive in this jungle full of traps at every step and if I did not watch out I would be disembarking with none of my clothes fitting me. Obviously, some strategy was required to ensure one does not pay for unnecessary things and at the same time make full use of a host of facilities being offered in the package. So we worked out a routine to do all of above, and more, as follows: We got up at 6 AM, there being no arrangement for tea in the cabin, one was expected to go up to 14th floor buffet hall to get it, a prospect hard to follow early in the morning. So we brought two satchels of tea+ milk from the dining hall in the night, heated two cups of water in our room with a tiny rod that we always carry with us, and had a nice cuppa ready in a few minutes. (tea served in the entire western hemisphere is always lukewarm, perhaps they like it that way). Water bottles are available at €3, (even the first bottle in your room is charged), but you can always fill up the empty ones in the buffet hall. We got ready and headed for the gym located on top floor of the ship by 6.30 AM. Gym is located in the forward most portion of the ship and it gives a heady feeling watching the ship sail right from the front. Completed our cycling and treadmill routine by 7 AM and then we headed for the Jacuzzi hall located right outside, which opened at 7. At this time there are few people and these huge Jacuzzi pools, which can take up to 10 people each, at a wonderful temperature of 370C, were just what the doctor ordered. After half a hour in the Jacuzzi pools, we came out, fully charged, and headed for the Buffet Hall for a fresh fruit feast (Phalahar). Despite all temptations, refrain from eating anything else. Go back to your room for a bath and getting ready for the day’s excursion. Then head for the buffet hall again by 8.30 AM or thereabouts, depending on what time will your ship dock. Now is the time to enjoy your breakfast. Best take a round of the entire buffet hall before you choose, as there are 10-15 stations to choose from, and if you fill up from the first few ones, you will invariably regret it later on. Sadly, you will notice many of the travelers wasting a lot of food, but we don’t want to emulate that, do we? You would want to go for local sightseeing in whichever town the ship has docked. One way is to book an excursion organized by the ship. These have to be pre booked. These trips are expansive at around € 60 per person. They take you in buses and halt at one or two predetermined places only. The other way is to come out of the dock and look for a 4-6 seater taxi. This is a much better and cheaper option, if you are in a group. Sometimes you can’t walk out as the dock gate is far away or you are not allowed to walk. In such cases, the ship organizes ferry services to a convenient point (on payment, of course, at € 10-12 a pop). Then you can make use of Hop on-off buses available locally or again hire taxis to go around. Since you have to be back by around 4 PM, you will never get enough time for local sightseeing. The best option is to choose a couple of places to spend time on and take a drive through the rest (better to do your homework before starting on your cruise trip). After return to the ship, take a cup of tea at the buffet hall, take a shower and get ready by 7 PM and come over to the lobby bar for a drink(not cheap by our standards, a glass of beer costs around € 5+). Some of us, lucky ones, were provided with a coupon booklet which gave us a limited choice of free drinks. Do try some of the cocktails offered, they look enticing. The evening shows commence at 7.30 PM. They are performed by professionals and are a treat to watch. These shows finish by 8.15 PM and then you can come back to the Bar or go for Dinner. All the lobbies are full of stalls selling perfumes, watches and other knick knack imaginable. There is also a huge Casino on board, many times offering you free coupons to nudge you to get going. With nowhere else to go, it is not difficult to give in. All this can get pretty heady as all the décor around the lobbies is five star and beyond. This is especially true for those who have been exposed to such environment and luxury for the first time. For dinner you either go to the buffet hall or head for one of the fancy restaurants where you are pre allotted a seat for a sit down dinner at 9 PM. If you choose the fancy restaurant route, it will take more than an hour and a half before you can finish your dinner. Also, wine or water etc., will have to be paid for at these tables. Too bad if you don’t like the dish served to you. It is no brainer, therefore, that after the first day none of us went back to that table. I suspect that, except for some stuck up guys coming to dinner in formal clothes, striking business deals, no body went back there. Some days Captain of the ship, or his Deputy, must have been the only guy having his dinner there. Speaking of the Captain, we were invited to have our photograph taken with the captain, so we all decked up in formal clothes and landed up at the appointed place. I perceived that the Captain should feel honored to have his photograph taken with a person of my rank and standing, but that guy was even more stuck up than me and he hardly glanced at the guests and stood around looking at the sky with his female secretaries fussing over him. This looked somewhat akin to a coop full of hen, with a single bossy Cock. Imagine the temerity of these guys, they wanted me to pay for this photo! I rather thought it should have been the other way around. While on the ship, avoid the temptation to shop even if watches, perfumes etc. are available at a fake discount of 30%. Best time to socialize and make friends is over a drink around the pool after you return from the sightseeing or just before and after the stage shows. Be warned that there are huge queues everywhere, especially when you enter the ship or are leaving the ship in the morning. What is surprising is that there was always a big queue at the reception. You have to wait a long time to resolve a query or get to get a question answered. If it is deliberate, I couldn’t fathom the reason. They ask you to deposit € 250 at the beginning of the cruise on your card issued by them. This card is also used for exit or entry to the ship, our passports having been retained by them on arrival. All your expenses are done through this card and deducted from your deposit. Tips are also deducted every day at the rate of € 10 per person. Parting is always a painful process but the cruise organizers seem to have undergone special training to make it more so. We were to dock at 1 PM on the final day. They asked us to deposit our luggage by 11PM the previous night. This caused us immense discomfort. It is difficult to fathom the reasons for such a wise step. To top it all we were asked to assemble at 2.10 PM for disembarkation, we all reached the assembly point, waited till 3 PM and when nobody turned up, we all just walked out of the ship. It looked kind of weird. All in all you can have a fairly good time despite these minor hiccups. Language is a barrier on European tours, all announcements are made in, at least, four languages. Preferably, best to travel in a group, you don’t feel lost and it is cheaper as well. Read Less
Sail Date April 2018
£3700 pounds for a nightmare , dirty tables Full lifts Staff English very limited Everyone using the wheelchair and pram entrance so my children were irritable waiting over an hour to board . Some staff were great and some ... Read More
£3700 pounds for a nightmare , dirty tables Full lifts Staff English very limited Everyone using the wheelchair and pram entrance so my children were irritable waiting over an hour to board . Some staff were great and some terrible , the better ones in the paying restraunts . If your thinking of travelling mainly Italians and announcements are mainly in other languages other than English . Buffet most days clear your own table before sitting like a zoo. The ship is very attractive however the staff are the ones that can make or break your stay . The rooms very clean and attendant was polite . Waiters in main restraint were great . If MSC said I’ll give you a £1000 cruise voucher to a future cruise I would decline. I blame the ships management as moral seems an all time low . Especially avoid this cruise if you are from the uk and have children as the kids club speak little English and focus more on there own spoken language . The excursion from the port to Marseille is charged by Msc however there’s a free shuttle so they will have you over for this. Read Less
Sail Date April 2018
We got a good deal through Cruise Nation and although it wasn't an ideal time of year to cruise the Mediterranean we were looking forward to seeing the ports of call and experiencing life on a huge ship. Sadly we found that life with ... Read More
We got a good deal through Cruise Nation and although it wasn't an ideal time of year to cruise the Mediterranean we were looking forward to seeing the ports of call and experiencing life on a huge ship. Sadly we found that life with MSC was not for us and never will be again. We boarded at Barcelona and it was a relatively smooth process. The ship is really a hop-on hop-off service around the Med so there wasn't a full boarding process. The numbers boarding at Citavecchia seemed greater which is no surprise as it is an Italian ship. The ship itself was impressively huge and inside was the epitome of bling with shiny finishes and mirrors everywhere The ship had 5000 plus passengers and when everyone was on board it was hell on earth. The cabin was a little sanctuary but as soon as you stepped out the door it was mayhem with people pushing and shoving everywhere, competing for every facility on board. Everyone was allocated a particular restaurant for their evening meal although it was the same menu in each one. On the first evening it took almost two hours to be served three courses of luke warm, miniscule portions of bland food. After that experience we didn't go back. We did check the menu each day and found very little to suit the British palate, even if it had been palatable.The only alternative was to use the Market Place buffet areas which, most of the time, resembled a school canteen gone mad. There was no semblance of order with long queues at the counters, rude people wandering around with full plates, eating as they walked and pushing in front of others at the serveries. I have no desire to be racist, but another reviewer hinted at the huge numbers of a far Eastern race who monopolised large parts of the buffet areas, descending like a plague of locusts as soon as the doors opened, each carrying their little flasks and emptying the drinks containers. After a few days all the pleasure of eating on board, if there ever had been any, had gone. We saw the Cirqe de Soleil Sonar show and it was very good. The other shows in the Broadway theatre were average enough but were ruined by the number of people allowed in well after the show had started. We even had the pleasure of a group of children stand behind us talking loudly and laughing through the performance. As other people have said the central mall area is impressive but it does take up a lot of space with no purpose. There is large area given over to a Chocolate Bar/shop which is completely pointless and a range of designer outlets with huge prices The Brass Anchor pub was enjoyable until the female vocalist did her strangled cat impression each night. The Edge cocktail bar on Deck 7 was the most popular but, conversely, was the one with the least seating. People could be seen loitering around waiting for a table or chair to become free and then compete to get there first. We have to compliment the bar and waiting staff on the ship. They worked long hours but were always the most pleasant and well mannered. We didn't do any of the MSC excursions. Most of the ports were walkable from the ship. MSC were looking 16 euros for a shuttle bus into Marseille but didn't tell you that a 15 minute walk from the ship took you to the free port shuttle. In all, not an experience to be repeated. We will stick to a smaller, more personal and more British based cruise line. Read Less
Sail Date February 2018
A quick review of Meraviglia...... this was my second MSC cruise in 6 months, usually travelling with RCI. We boarded in Marseilles one very rainy Saturday. I think there were only about 400 joining the 'bus' that day. ... Read More
A quick review of Meraviglia...... this was my second MSC cruise in 6 months, usually travelling with RCI. We boarded in Marseilles one very rainy Saturday. I think there were only about 400 joining the 'bus' that day. Boarding started at 12 noon prompt and we were on board before 10 past. Muster was held in the theatre and then, rather strangely we were led to where our actual muster station was (a random point along the deck 6 promenade.....) . It was a very multi cultural cruise with a very large group of Chinese on board. We had a balcony on deck 9, 2 doors away from the 'secret' lift which was the perfect location and highly recommended. The only issue we had was on the last night when many Spanish teens got on board and they used the foyer of the secret lift for their meeting place at 3am, chatting very loudly. The room was well appointed, rather strange wall paining of some vegetables. Cupboard was very small with sliding doors that didn't slide very well. 2 drawers and 2 shelves. Very little storage. Suitcases fitted under the bed. Beds were very comfortable and the shower was very hot. Hairdryer in top drawer of dresser. Very odd dressing table chair which isn't a chair at all but a very heavy uncomfortable stool. No hooks on the wall to hang coats so they had to go in the cupboard. Being Black member I got a bottle of prosecco, chocolate covered strawberries, bathrobes, the chocolate ship, a backpack, an invite for 2 to a specialty restaurant, invite to cocktail party, free photo which is the one taken at the cocktail party, invite to a dance class, and and hour in the gym. I think that was all! We went to Butchers Cut for the complimentary dinner - very good steak well cooked but I found the starters a bit odd. I had the goats cheese and it came in a skillet on a rather hard base...it was too large I think. For pudding I had the cookie which came in the (same) skillet and again was a bit heavy going. The restaurant temperature was very cold and for pudding we actually moved tables out onto the balcony. Staff on board were excellent. Especially those in the English pub and in the various bars. The ship was spotless. Dress code was varied (to put it politely). The spa area is huge with so many baths and steam rooms - it was very enjoyable. Weather was not good - rain in Marseilles and Genoa. Snow in Rome which resulted in tours being cancelled. The ship was very good about keeping people informed. Music everywhere - lovely classical music in the atrium, a good band allowing for dancing in the Meraviglia Bar, salsa type band and karaoke in the On Air club; the only music I didn't like was the singer in the pub which I felt was far too loud for the space. I also liked the fact that some of the entertainment team were always around dancing with guests. The ship definitely had a party atmosphere. The ceiling display is impressive and only lasts a few minutes. Shows were proficient. I liked the one that was about the Apps. I did not go to see Cirque de Soleil. The chocolate shop is large and takes up a lot of space and I never saw anyone in there. I bought a box to go for €17.70 The Sky Lounge is a lovely quiet space, supposedly child free. One evening there were two prams in there, I spoke with the bar staff asking why they had been allowed in ...they obviously had to maneuver the prams past the large sign that says "0-18 not allowed" ti get in in the first place (!). The staff looked embarrassed and obviously did not want any confrontation. I went and spoke with another bar manager I had met earlier in the voyage. Immediately he was on his phone asking for the children to be removed...and he also wanted to send me a plate of something for my inconvenience. Now that is service! Very impressed! unfortunately it was my last night so I had to decline! There is a corner of the Sky Lounge (unmarked on any deck plan!) that is an enclosed smoking room. Meals in the MDR were fine, didn't go hungry and didn't come out feeling as if I could't eat another mouthful. Buffet had a very good selection including an Ethnic Corner which had some good dishes I like the way the MDR is open for lunch every day to although I didn't try it. The drinks package is the best value at sea. Didn't like the rose too much but the prosecco and the Aperol more than made up for it! There is a far wider selection of beers in the pub than in any other bar too. I would say that travelling as a solo it was quite a lonely experience. Most were families or couples. I have never spoken so much French! I feel that the lack of roll calls on these cruises mean you do not build up any friendships beforehand. Ship never felt crowded and was well laid out. I personally hate the Royal Promenade on RCI ships (all the ambiance of a shoe box) but this one was wide and I think the 'curves' into the shop areas helped with the flow. Shops were full of luxury items. There is also a very good range of toiletries and essential items on board too. Branded items are much cheaper than on RCI. MSC also add €1pp to your cruise bill as a donation to UNICEF. If you prepay the tips in UK it works out at £49pp for 7 days compared to the €70pp on board (which is about £61). Every penny helps! There is a huge kids area with 10-pin bowling and car simulators, and a big sports court. Outside there is a waterslide and a rope climbing frame for the adventurous. Last day was a disaster. Disembarking in Marseilles where all documentation said we docked at 8a so flights had been arranged accordingly. On board they said they docked at 9. This caused a great deal of stress to some people, not to mention expense, where people had booked cars, or tours or onward transportation. Despite having the priority Orange coloured departure group there was no organisation and it was a free for all with everyone pushing to get off the ship at once. Read Less
Sail Date February 2018
The food is terrible. Little choice and cheap quality ingredients used and cooked badly - often overcooked. Food left over is rehashed into different dishes next day, for example leftover roast beef becomes sliced beef in gravy next day. ... Read More
The food is terrible. Little choice and cheap quality ingredients used and cooked badly - often overcooked. Food left over is rehashed into different dishes next day, for example leftover roast beef becomes sliced beef in gravy next day. I noticed food and drink is rationed in a subtle way for example in the breakfast cereals there are (cheap quality) corn flakes, rice crispies etc and muesli and when (little bowl) of muesli runs out during service it is not replenished forcing remaining diners to have corn flakes or rice crispies. Same with drinks first glass decent measure, second smaller. Ship claims to run out of certain wines, then has them again next day. Some things like bananas are only offered once a week. Meal in Tex Mex awful, ordered sirloin steak on second day of cruise - told they were sold out! Had fillet steak - terrible unseasoned overcooked and served with iceberg lettuce Not Tex Mex! Meal in etoile, where Yacht Club members dine (70 eur) also bad, 3 tiny pieces of meat. More like a ferry than a cruise with the ship picking up and dropping passengers and ports and safety drill in Seven languages interrupting evenings social life take ages. Shop and reception staff are rude and unhelpful. A million miles away from any other cruise experience we’ve had on P&O, Cunard and Celebrity. MSC have started sailing from Southampton and I suggest any UK person to avoid and not be taken in by advertising hype. This cruise line has a lot to learn. Read Less
Sail Date February 2018
MSC Meraviglia Westen Mediterranean cruise. Feb.2018. This ship is like a game changer of Italian cruise lines. It's a fabulous vessel, and we really enjoyed it. Venues and shows are spectacular, entertainment is in the ... Read More
MSC Meraviglia Westen Mediterranean cruise. Feb.2018. This ship is like a game changer of Italian cruise lines. It's a fabulous vessel, and we really enjoyed it. Venues and shows are spectacular, entertainment is in the air in a way that we haven't experienced with MSC before. I really enjoyed the opera, but there was something for everyone. It's a great ship for the cold with marvellous indoor pool areas and a fantastic spa. I did however question if it would work in the summer time since there is a lack of outdoor space. I asked someone and got it confirmed that the past summer was a disaster since there wasn't space enough on the pool decks. It's been pointed out before : it's like travelling on a bus, with people coming and the whole time. This makes the reception constantly crowded. Unlike many non - Italian ships there isn't much of a choice for dinner unless you are willing to pay up. You can however visit the buffet, which is at least one alternative. We were happy with what we got regarding quality and service, but we miss the delight of being able to choose where to go for dinner like we would normally do. General service was a mixed bag, but house keeping was top notch. With people leaving just about every day, disembarkation was great. Embarkation could have been good too, but it was unnecessarily messy. Even if it was too cold to be outside our kids had their best cruise ever. All the theatures and the kid's clubs kept them happy. Read Less
Sail Date February 2018
After reading some of the reviews we were wondering what we’d let ourselves in for. We needn’t have been concerned, the ship was lovely, spotlessly clean, cabin although a little smaller than most, was very comfortable, the staff ... Read More
After reading some of the reviews we were wondering what we’d let ourselves in for. We needn’t have been concerned, the ship was lovely, spotlessly clean, cabin although a little smaller than most, was very comfortable, the staff friendly and helpful. Plenty of entertainment.The theatre, and the Circe de Soliel were excellent. Although there were many nationalities on board English was the first language.The food was good, all tastes catered for in the buffet diner and specialty restaurants. Maybe a bit on the expensive side, but we were on holiday. The only disappointment was the weather. We enjoyed Rome, and Valletta.Barcelona and Marseilles were the proverbial wash out. We are going to the Caribbean next month so hopefully we shall find the sunshine there, again we go with MSC, although not the same ship. I’m not going to read any reviews before I go, as we had a very good experience last time I shall look forward to the same. Read Less
Sail Date January 2018
I am currently a passenger on the MSC Meraviglia. My wife and I are passengers on a Mediterranean cruise.I can honestly say that this past week I experienced the worst of over 35 cruises I have enjoyed. The ship is not geared for the ... Read More
I am currently a passenger on the MSC Meraviglia. My wife and I are passengers on a Mediterranean cruise.I can honestly say that this past week I experienced the worst of over 35 cruises I have enjoyed. The ship is not geared for the American audience. For example coffee or tea after dinner is an extra. The MSC line nickel and dime you whenever possible. On several days I had to wait 45 minutes to get back onto the ship. When I asked to speak to the head of security, I received the run around. I am still ,after several days and asking to speak to someone waiting to hear from any personal. The food on this ship is sub par as opposed to all the other cruises I have been on. It is so bad that my wife and I are going to pass our normal dinner seating and opt for pizza. If you are are from the US you will quickly realize the poor quality and treatment passengers receive on this ship. I notified them in advance that it was our anniversary and not so much as a balloon was placed on the door. Please note I offered to pay for the anniversary addition. It leaves a lot to be desired. Read Less
Sail Date December 2017
First of all this is a big cruise ship: 19 floors, over 5,000 passengers, 1,200 crew. It is like a big floating hotel with a small mall in the center. It is quite new (June 2017), so it looks and feels new, shiny and flashy. It is a great ... Read More
First of all this is a big cruise ship: 19 floors, over 5,000 passengers, 1,200 crew. It is like a big floating hotel with a small mall in the center. It is quite new (June 2017), so it looks and feels new, shiny and flashy. It is a great ship, no questions about it... The crew is excellent. I have read reviews of this an other cruise ships and they always mention that the workers seem to be stressed out, don't have time for the passengers, seem to be on a labor dispute attitude, etc. Well, not this one. The crew, which is made of people from all over the world: Latino Americans, South East Asians, Africans, and mostly Italian supervisors, is very attentive, friendly and very hard workers. We were nicely surprised. Our room was modern and efficient, on the 8th floor. This was a low budget trip for us, so we selected an interior room without window or balcony, but that was never an issue, we just left the light of the bathroom on at night so that we wouldn't feel confused or lost in the dark. The food was good. The ships has several free restaurants, but passengers are assigned a specific lunch/dinning restaurant for the entire trip. All these restaurants have the same Mediterranean-style menu. They have different shifts and we selected the last shift at 9:15pm for dinner, which meant we were mostly surrounded by Spaniards, which like to dine late. The portions were "European-size", not "American-size" but we never left hungry. We could also go to "The Marketplace Buffet" a big all-you-can-eat cafeteria on the 15th floor. It was open 20 hrs a day and offered breakfast, lunch and dinner (all free). We had no complaint about the variety and quality of the food. There were also several other specialty restaurants (steakhouse, Japanese, Italian) that required you to pay. We had jet-lag since we came from California, and we were up at 6am every day. That happen to be a blessing, since at 6:30am the Marketplace cafeteria was just opening, almost empty except for some Chinese people that also had a similar jet-lag. It was peaceful and enjoyable, and you could watch the sun rise and the clarity impose itself on the Mediterranean waters, right outside of the wall-to wall glass windows of the cafeteria. If you tried to go to the same cafeteria at 9am you would feel like in a mad house, with thousands of people all trying to serve themselves with fried eggs, bacon, sausages, croissants and what-else, running around and avoiding each other at the same time. We decided to keep our jet-lag for the rest of the trip... You could buy drinks (wine, beers, cocktails, soda's or mineral water) one at-a-time, or purchase drink packages, which I would recommend since one-at-a-time is expensive, in the range of EUR 5 for a soda to EUR 8 or more for a cocktail. During our stay we bought two decent Italian white wine bottles at the restaurant and paid EUR 25 ea., but there were many more expensive selections in the wine list. Our waiter (we always had the same waiter assigned to our table) was super-sweet and kept our unfinished wine bottles on the fridge for the next dinner. Free juice was available at the cafeteria but only for breakfast. No free soda fountains, and a glass with soda and ice was EUR 5 ea., which really bothered me. There was free coffee, hot water and tea bags at the cafeteria, and also several free filtered water fountains and we used them to fill our empty plastic bottles that we brought with us when we checked-in, and we reused them over-and-over in our land-explorations. They also added to our package --at the last minute and without us asking for it-- a free mineral water bottle with meals at the restaurant, which was very nice. We did not try to bring in liquor or beers into the ship, since we had read on the internet that they would confiscate them, but the water bottles were never a problem. The ship had different activities every day, and we very much enjoyed the troupe that performed different shows of music and dance several times a day in the theater in the back of the ship. There were also two different shows of Cirque du Soleil and we bought tickets for a dinner-and-show night, but to our bad luck that was the only day that we had bad weather, the ship was moving noticeably and they canceled the show... They returned the EUR 35 ea. that we paid for our tickets. So, we cannot judge the quality of the show. But we need to dispel some misinformation about Cirque du Soleil shows: It is a smaller theater and a smaller troupe than what you get on a regular show when they travel to different cities. And the shows are much shorter in duration. There is no free Cirque du Soleil shows since you have to either buy a dinner-and-show for EUR 35 ea. or a cocktail-and-show for EUR 15 ea. Purchasing of tickets at the ship, or confirming your assistance (which is a requirement for the tickets to be valid) is at very inconvenient times (9:30am to 4:30pm) since this is the time that you are in land and not in the ship, and you cannot do it online. We couldn't use the multiple swimming pools of the ship since it was winter. One of the pools was in a covered area on the 15th floor but it was not totally insulated and it felt a little too "cool" for our taste. We did try a jacuzzi and it was very nice once "the masses" had disappeared to prepare themselves for dinner... We loved the Sky Lounge on the 18th floor, were we had a drink every night before dinner, overlooking the 15th floor swimming pool through the big glass windows of the lounge. No kids allowed, so it was a peaceful place and a piano was gently played in a corner... The main promenade has a nice LED dome that produces different light shows through the day and night. On the sides there are some stores and several bars and lounges, but as with the main Atrium and Reception Desk, they are overwhelmed by people on the evenings. I felt sorry for the grand-piano players at the Atrium, that were supposed to produce warm-welcoming jazzy music in that chaos of people. And there were always long lines at the Reception Desk. It was a puzzle why so many people had to visit the desk every day and night. Maybe part of the reason is that there is people checkin in-and out of the ship on every port, so they had to settle their accounts before departing the ship the next day... Internet access was the worst part of the experience on this ship. It is slow and super-expensive. We purchased a package of a little less than 1 gig of data for $38.50, and somehow it was mostly gone in 30 minutes of use. Don't ask me how, since I had disabled most of the apps background data connections. I was trying to use Google Maps to plan our excursions, but to no avail. We had also purchased a Vodafone sim card for our iPhone, so we had to wait for the ship to get very close to port to get some reception and be able to connect to the internet and plan our daily trips. Using the Vodafone card in port and on land to guide ourselves to were we wanted to go barely used a fraction of the data cap allowed, so I don't understand how the ship data package was exhausted so quickly. So, do all your research of the places you want to visit, how to get there, etc., before you arrive to the cruise ship, since you won't have barely any internet access once you are in. And buy a Vodafone or similar multi-country sim card that you can use with your smartphone on each destination. The other thing that really irritated me is the lack of comprehensive information about the different features and cost of activities in the ship, before you buy your tickets and during your voyage. The online information is fractured, incomplete or non-existent. MSC has a website and specific web pages about the MSC Meraviglia, and they have an app that you can use in your smartphone or iPad while in the ship, but a lot of information is simply not there. As an example, they feature prominently the Cirque du Soleil shows, as they should, but it doesn't say anywhere if it is included in the ticket. I had to call the cruise travel agent to ask the question, wait for them to call the company and then they told me it was included. False. It was NOT included. You need to buy a dinning ticket or a cocktail ticket to be able to see the show. I asked several other questions and they sent me links to web pages that more or less touched on the issues, but these pages are not linked to the main website, you have no way to see them unless they send you the specific link. And there is barely any information about the ports and docks, and how to get from the ship to the city that you are landing, if there is any bus service, how much it cost, location maps, etc. It is as if they expect you to just join one of their tours and never wander by yourself on the cities that you are visiting... The other thing that irritated us was the checkin process. Totally unnecessary long waiting lines. They give you some orange juice at the end, when they should have offered the juice while we waited that stupid line. While I waited sitting on the concrete floor, exhausted after our long trip from California, I kept thinking that the airlines have mastered since long ago the checkin process and I could not understand why it was so complicated for these cruise people. We had already paid for our trip, we had done a required online-checking process many days before. What else was needed? Just to show our boarding pass, passport and go in, isn't? Nope. Don't ask me why. As a compensation, de-boarding the last day our our trip was much easier and fast, except for a visit to the Reservation Desk to contest a charge from the Bamboo Bar that was incorrect, and it required us to wait a couple of hours for them to contact the waitress to confirm our dispute. I guess they didn't believe us stinky cheap passengers... At the end, you have to question if this cruise was worth it. This was our first mega-cruise experience and I think it was worth it. We learned a lot. But I realize we are not be the typical cruise passenger. Our idea before joining this cruise was to use it as a means of transportation and accommodation as we visit all the different cities in the itinerary. It brought us to each city and we didn't have to deal with moving our luggage to a different hotel each day. And of course, it's nice to have a new and clean ship, with facilities that you can use while you are there. But our original idea is not exactly correct. First, visiting the cities is not as easy at it sounds, the docks are not necessarily at walking distance and transportation gets complicated, time-consuming and even expensive, plus they don't really give you any clues, you have to find everything by yourself. Second, the cruise is a destination by itself. For a lot of people --the majority-- the cruise is the destination and the cities just the excuse. They enjoy being on the ship, eating and drinking, dancing and wearing their finest cloths at night shows, restaurants and lounges. It's a floating resort! So, we'll have to think twice before doing another cruise, and it will have to be a much smaller ship. This ship is beautiful, good service, good food, good facilities, but too big, too many people, and not the kind of vacation that I have ever dreamed of. But if you like big resorts, enjoy it! Read Less
Sail Date December 2017
If you want to go away and lose weight then this is the cruise for you. The food is literally no better than 1 star. Staff service is ok but ignore the staff to customer ratio half of them obviously missed the ship, takes ages to get ... Read More
If you want to go away and lose weight then this is the cruise for you. The food is literally no better than 1 star. Staff service is ok but ignore the staff to customer ratio half of them obviously missed the ship, takes ages to get served, a lot quicker getting yourself. We've both had upset stomachs . Ok the cabin not bad, ship tidy, what they don't tell you in the luxury cruise brochure is they let 3rd class citizens on at various ports for a stay at next to nothing to make up the numbers. When you work hard all year and book a luxury cruise one expects to eat well, get top service and relax with like minded people. That not going to happen with this cruise liner company. The worst part is constantly being sniped at with hidden charges, maybe we should have read the small print but when you pay for all inclusive including food and drinks package one doesn't expect to pay for bottled water, orange juice and the like. They also force a daily service charge per person on you. VERY VERY dissapointed. 1 star rating I'm afraid. Read Less
Sail Date December 2017
We had hoped MSC might be a good alternative cruise line, after dozens of cruise with others. IT IS NOT. The ship was lovely and accommodations fine, but there is simply NO service on the ship. Staff were untrained in basics (like where ... Read More
We had hoped MSC might be a good alternative cruise line, after dozens of cruise with others. IT IS NOT. The ship was lovely and accommodations fine, but there is simply NO service on the ship. Staff were untrained in basics (like where the knife and fork go on the table, for instance). Staff were uninterested in helping passengers in any way. Food was terrible, meager and boring...and they literally make you buy water to drink with your meals. The buffet was repetitive and tasteless, and the environment filthy. Passengers were down right rude, and staff completely unhelpful. We removed all tips from our bill as no one deserved any. (Although the cabin steward was very good overall). There is no comparison to any American cruise lines, except to say that compared to MSC even the worst ones seem elegant. What a disappointment. It is worthless to try to get concerns taken seriously with MSC. Read Less
Sail Date December 2017
Ship is old but OK, Service is very good, polite, helpfull... Cabin could be better. Excursions are very expensive and not good organised, to get on and off the boat it is a war, a fight to be the first ! Dining is like a hundreds of ... Read More
Ship is old but OK, Service is very good, polite, helpfull... Cabin could be better. Excursions are very expensive and not good organised, to get on and off the boat it is a war, a fight to be the first ! Dining is like a hundreds of hungry pigs doing a hold-up on the buffet! The theme restaurants are better for the service, food is as bad as in the self service. Once I had risotto with St Jacobs scallops , sorry was only 1 slice, about 1/5 of a scallop!! An other day we had Pintade.... the leg who has been warmed up in a microwave, it was hard as a stone!! Also pay attention to your drinks.... not included and very expensive if you want to enjoy cocktais, wine, etc .....I hoped to have a good reposing cruise, but it turned out in a horrible experence. That is why I do not want to let you have the same disillusion Read Less
Sail Date November 2017
I usually do not review cruises but this one cannot be ignored. My husband and I flew to Barcelona with 10 friends to take the MSC Meraviglia cruise that sailed 11-24-17. The itinerary for this cruise was great. But, sadly, that was the ... Read More
I usually do not review cruises but this one cannot be ignored. My husband and I flew to Barcelona with 10 friends to take the MSC Meraviglia cruise that sailed 11-24-17. The itinerary for this cruise was great. But, sadly, that was the only thing that was great. The ship is new and quite beautiful but the acoustics are horrid. It is a very loud ship. The cabins appear roomy but that is because there is limited furniture (no chair), a very small closet with only a few thick wooden hangers that take up a lot of precious room and only two very very small drawers which are located in the small closet. I would suggest bringing hangers and limiting your clothes. Use the extra luggage space to bring water. Only water available in the dining room is what you bring in or buy at 3.25 a bottle. And forget about getting a cup of coffee after dinner. Not available in the dining room. You would not have time to drink it anyway. They start trying to get you to leave about an hour after arriving. Our first night, the Maitre 'D actually asked us to leave. Only time he talked to us the whole 8 day cruise. Our waiter was rude and unsociable. He was rolling his eyes while standing behind you taking your order. I guess he thought we would not see that. The food portions were very small and the quality was mediocre at best. This was the first cruise that I lost weight. There were several nights that we had to go to the buffet after dinner if it was open. The buffet was closed more often then it was open. They shut it down after breakfast for two hours and again from 4PM-7:30PM and again at about 10:00 PM. During those times all that is available is Pizza which was not very good. It's an Italian ship and the pizza was not very good. The poolside grill was cooking hamburgers but would not let you get one. They were wrapping and taking them to the buffet. By the time you got one, took it to the salad bar to put lettuce/tomato on it, it was cold. But, I only ate one because it was terrible meat. Disembarkations for the tours were total chaos. On our tour to Rome the bus turned around 1/2 hour into the trip to come back for 4 people they forgot. They got us back to the ship at tour end late and we missed our appointed dinner seating. They would not seat us and told us to go to the buffet. When we went up there all that was available was pizza. We paid for some fish and chips at a pub and they were tasteless. The buffet served exactly the same food day after day. There were a few desserts that were good but in general it was just mediocre food. The hot chocolate at the specialty shop was great but that is another paid for item. You have to reserve all shows. The cigarette smoke in the casino is terrible. The staff ranged from complacent to rude. I could go on. This was the worst cruise I have been on and I will never sail with MSC again. They began as a cargo hauler and apparently still think that's what they are doing because they are definitely not a cruise line. Read Less
Sail Date November 2017
We decided to take a cruise in the last minute and the MSC Armonia was the only one available. As soon as we entered our room there was a leaflet stating that the times of the disembarkation and embarkation in the visiting ports were ... Read More
We decided to take a cruise in the last minute and the MSC Armonia was the only one available. As soon as we entered our room there was a leaflet stating that the times of the disembarkation and embarkation in the visiting ports were changed. For instance : Valleta which should be the highlight of this cruise was from 3 PM to 7 PM. All the attractions were closed and all the people returned to the ship at the same hour. We waited over an hour to get in while everybody was pushing and shouting. Another place was Napoli: we arrived at 7 AM and left at 12 noon. What place of interest or shoping are opening before 10 AM ??? Our friend set at a table for breakfast and waited for us. the staff came and shouted at him that he must get up and wait for us outside the restaurant ! The Theatre entertaiment was very poor and very short. I am writing this critic because we are taking many cruises and can compare with other companies. We never had such a bad experience Read Less
Sail Date October 2017
Given, that my wife and I have now completed a number of cruises (with both Royal Caribbean and MSC), I think I am finally qualified to write a meaningful review. In 2013 we cruised with MSC Preziosa in the Western Med and the itinerary ... Read More
Given, that my wife and I have now completed a number of cruises (with both Royal Caribbean and MSC), I think I am finally qualified to write a meaningful review. In 2013 we cruised with MSC Preziosa in the Western Med and the itinerary included Barcelona, Naples, Genoa, Messina, Tunis (Tunisia) and Marseille. It was a fantastic experience, which subsequently led to us fast becoming "cruise junkies". Since then we've cruised on Royal Caribbean's Allure of the Seas and MSC Divina, on different routes in the Caribbean. Whilst on the Divina last year, we heard from the Captain at the "special" Captain's Cocktail Party (essentially a thank you for passengers who return to cruise with MSC), about MSC's plans to role out new ships over the next few years. So, when MSC invited us to partake in the live streaming of the christening/launching of the Meraviglia earlier this year, it certainly caught our interest. We subsequently browsed Meraviglia's itinerary and noticed that with the exception of Tunis, the route throughout October was the same we have previously done. Due to terror attacks in Tunis, it was replaced by Valetta in Malta. We took the decision to book, based on the ship and not so much the itinerary. And we also decided to "spoil" ourselves by choosing the Yacht Club Experience. The Yacht Club Experience (YCE) is best described as being an exclusive area within the ship, only accessible to those passengers who purchase this (expensive) option. There is a myriad of shows, bands and other forms of entertainment, including the amazing Cirque du Soleil on board, which this this review does not seek to cover. The review does however speak to our personal experience; Embarkation for us was in Marseille. YCE passengers are greeted by butlers (they are available 24hrs on call in the Yacht Club), who basically do the checking in whilst you sip on bubbly. They escort you to your cabin and make sure you feel totally pampered (I warned my wife not to get use to the lifestyle and not to expect the same when we get home!). We had cabin 18016 on deck 18. The cabin was plush, vast and did not disappoint. A chilled bottle of bubbly awaited on the coffee table, along with fresh fruit (which is replenished daily. A mini bar is also available for your use and stocked daily. The bathroom (shower only), is a nice size and packing/closet space is more than ample for the 7 night cruise. There's a Nespresso machine with coffee capsules for your use, but no froth machine. The bed was firm but comfortable and YCE passengers can request varying density of pillows. YCE passengers have access to all public areas and may also choose to dine in the general dining areas. However, the Yacht Club has it's own dining area, lounge and pool area. With 5700 people on board, it was nice to escape the hustle and bustle and retreat to exclusivity on occasion. YCE passengers also have free access to the Thermal area. This has various steam, sauna and other jet baths. We had absolutely no problem with the cleaning services, or that of the butler and dining staff. In general, I think MSC can be proud of the people who tirelessly perform these tough duties. YCE passengers also have the added benefit of being able to book excursions and shows with the YC Concierge. However, let me deal with the irritations; MSC........ when I pay for an all inclusive Yacht Club Experience and you tell me that all drinks in any of the bars and restaurants, excluding only the speciality restaurants (because this is how you advertise it), then expect me to get very irritated when I am told by the Concierge that this is not entirely the case. I then am told that in some restaurants where there are prices on the menu and in some bars where there are 2 asterisk, these are not included in the package. This scenario became the bane of my cruise. MSC...... It's either all inclusive or not. You need to be honest with me from the start! Then there is the Captain. Maybe it's not him personally, but the folk who plans his public itinerary. Passengers make a big deal about meeting the Captain... we even dress up for it. So if you plan a gala event, planned for 7pm sharp, then have the decency of being there on time! MSC.... with the Meraviglia, you have embarked on a similar operating model to Royal Caribbean, with the expansive promenade and varying themes. I accept that you need to be innovative, but you need to get it right or else it's a disaster. We have met and taken pics with the Captain of all our cruises, bar the Meraviglia...... after waiting for nearly an hour, we just gave up and went for dinner. We thought, we'll catch up with him at the special cocktail party (which on other MSC ships, is held in a lounge aft of the ship). Alas, this was also a disaster. Arriving early for the event, we were ushered to seats by the entertainment crew and when the Captain finally made his appearance, it was on a balcony in the promenade, nowhere close to where we were told to sit. I should stop whinging now. Folks, the Meraviglia is stunning and I expect the new MSC Seaside and others that will follow, to be even more spectacular. The Yacht Club Experience is very different from the "normal" exec balcony suites. I nearly forgot to mention...... we did not sample foods in the general dining areas, but in the Yacht Club, the food and wine is excellent!!! Be aware that some parts of the Western Med are already quite cold in October, with temps in the mid teens (Celsius). Read Less
Sail Date October 2017
A group of us, friends, for the past several years enjoyed cruising as a fun alternative to all-inclusive vacations at beach resorts. Our prior experience on another MSC ship, Poesia, a few years ago was very good, and the lingering ... Read More
A group of us, friends, for the past several years enjoyed cruising as a fun alternative to all-inclusive vacations at beach resorts. Our prior experience on another MSC ship, Poesia, a few years ago was very good, and the lingering memories lead us to take a cruise on MSC Meraviglia this year. Besides the behemoth form factor, fancy displays, technological innovations, gleaming stainless steel, and shimmering Swarovski crystal embedded staircases, a cavernous promenade with a long LED roof, with many shops, and restaurants, a water park with water slides and a Himalayan rope course: the ship is attractive in many ways. The top two decks are stacked with play, games, and spa areas. Buffet is nothing spectacular either, just run-of-mill, the usual fare. Buffet restaurants are crowded always due to the volume of passengers. There wasn’t adequate staff in the buffet restaurants to keep the busy place ‘ship-shaped’. Dishes were not picked up properly or the tables were cleaned promptly. Too many people, too less staff especially in buffet restaurants was very noticeable. No water or juice were served at the table, everything was self-serviced. The dinners at the free restaurants were so-so as well, nothing particular about the menu to speak about. No water served at the dinner table in the restaurants, if you want water pay, and buy! It was to a point annoying to see them trying to upsell something or other, from liquor, dinner at upscale restaurants to spa packages always. Talked to many crew members during the cruise and realized that they were all over worked for the same money they got from a smaller ship. Now we know that the first impression may not be the lasting impression. The big, bold, spanking-glittering look impressed us first, but it was different when came to creature comforts, service aspects, food and value for the money. They were sub-par in nature to our expectations.Customer service was extremely poor. No response to enquiries started even months before the actual cruise dates. Few emails to them to rectify certain mistakes/omissions were met with total silence. We asked for certain cabins on specific decks, and the agent agreed during the booking time. However, what we received were different, and tried to correct the error via emails was futile. Dinner seating time was another issue: what was originally asked for and assigned was arbitrarily changed and couldn’t get it changed. Some positives were the crew: they were courteous, and friendly. The restaurant, buffet, and dinner staff went out of their way to serve us. Kudos to all them! Perhaps, next time we may be better off on a small or medium size ship. Overall rating: average, nothing spectacular. Read Less
Sail Date October 2017
Things they don’t tell you: No complimentary tea/coffee after dinner. You will have to pay extra for luxury food (e.g. lobster) on formal nights. You will have to share a table if you go into the Marco Polo Restaurant for ... Read More
Things they don’t tell you: No complimentary tea/coffee after dinner. You will have to pay extra for luxury food (e.g. lobster) on formal nights. You will have to share a table if you go into the Marco Polo Restaurant for breakfast or lunch i.e. no tables for two. No free ice cream in the buffet If you are English on a Mediterranean cruise, it is likely your shore excursion will be cancelled due to lack of English speaking guests No free flavoured waters with meals in the buffet. No decaffeinated coffee in the buffet Overcrowding at breakfast and lunch in the buffet and difficulty finding a table Swivel chairs installed in the theatre due to lack of proper seating. Lack of toilets in public spaces. Go for a suite - great room, cabin stewards wonderful, good view (a nice sanctuary after the push and shove in the public areas and on shore excursions) Be careful that the shore excursion you are given the tickets for on board is the shore excursion you have booked! Read Less
Sail Date September 2017
It was our first cruise, we are family of 2 adults and 2 childrens, we decided to take this cruise because it is a new ship and it was look fantastic on the web, when we booked it back in June 2017 there was no reviews yet. We read the ... Read More
It was our first cruise, we are family of 2 adults and 2 childrens, we decided to take this cruise because it is a new ship and it was look fantastic on the web, when we booked it back in June 2017 there was no reviews yet. We read the reviews only a few days before our cruise and saw many bad reviews so we went with very low expectations... On the cruise we found many reviews were really correct. This company has a big problem with customer service as well with food quality, we were expected from an italian company to serve great food, but the food quality and variety was absolutely poor !!! Our first dinner was at Wave Restaurant, we couldn't eat most of the food there. Since that dinner we decided to try the Buffet and found it better, but again, the food quality is poor. We found ourselves eating Pizza and Pasta with Salad every meal, as well there bakery wich was good, we didn't touch the meat or chicken. The buffet area is very noisy and crowded. The front desk customer service didn't do anything with our complaint about it even when we went there twice and they talled us the manager who is in charge of the food on the ship will contact us, so it seems they are very welcoming this poor quality. But this is only a part of there bad service, in general they dont give you as a guest a good welcoming feeling, they welcome your money only !!! There is a long list of other bad things to write... There were also good staff to tell like the cleaning of the rooms and all the areas at the ship but for us it all start and end with customer service and food quality. Therefore this cruise is not worth to going to. Read Less
Sail Date September 2017
We chose this cruise because it visited all but one places we had not been to. Having travelled on the MSC Opera we knew what to expect and then it was a good trip with the only short falls being the way it catered for mainly non-UK ... Read More
We chose this cruise because it visited all but one places we had not been to. Having travelled on the MSC Opera we knew what to expect and then it was a good trip with the only short falls being the way it catered for mainly non-UK guests. Embarkation went reasonably well, very very busy at Valencia, people jostling about and queue jumping, checking in cases then queueing again. Disembarkation very fast and the best we have had. All very efficient considering the 4000 plus passengers involved. We had a deck 10 port side cabin with balcony and enjoyed nearly every port with a city view. The cabin was roomy with very plush fittings maybe due for an update in some areas but had everything you need except drinks hot making facilities, due to kettles being a fire hazard. Our cabin had very noisy neighbours, with children playing football and screeching, fortunately they left a th first port. Not too sure about the constant smoking on other balconies and in various areas including the casino not being a fire hazard. Very bad if you a non smoker. The smoke invades a huge portion of a few bars. This is a beautifully appointed ship with elegance and flair in all areas. Plenty of places to relax. The main dining rooms are cram packed and most have tables for 6 or 8. If you want to dine as a couple you need to either go to the very very busy Bora Bora deck 14 buffet, or pay extra at the other Tex Mex or upgrade to Aurea for my-time dining. Dining times were either 7pm of 9.45pm in either the Reggio or as we had the Villa Verde smaller restaurant. Three course meals in the evening, small portions but a reasonable choice even for vegetarian diners.the gala dinners weren't any different. Forget it if you want pie and chips, this cruise line caters for Mediterranean tastes and has a huge range of food on offer in the Deck 14 buffets. Burgers, pizzas, hotdogs too but plenty of salads and some healthy food choices. The food whilst always plentiful was not the same quality we had a few years ago. I can understand the industry tightening their belts. The last river cruise food quality made this seem like a poor relation in the serviced restaurants. One thing that shines here more than anything is the exceptional quality of service from an incredibly hard working mainly Indonesian staff. The Italian staffed higher ranking positions were occupied by a very hit and miss bunch. You could be lucky and then most times had very brusque service. This service on both levels were the same on both cruises. There were an amazing amount of very young children on board, and the noise levels were exceptionally high if you are used to quiet dining and pub,if areas. The entertainment in the theatre was varied, certainly not to my tastes and last 30 minutes. Not high quality west end stuff as on some other cruise lines. The bars and lounges had good singers and musicians playing middle of the road pleasant listening tunes. Plenty of activities of varying levels We had a drinks package that included non branded drinks in all restaurants and bars and at £20 per person per day prepaid seems expensive but when you add up a few colas and a few coffees and a couple of alcoholic tipples it's easily the cheapest option, we were hugely in profit at the end of our cruise. The policy is to bring no alcohol on board at any time and is heavily policed at each port. Plenty of people having it confiscated to be returned at disembarkation. We had prebooked a couple of excursions mainly due to time. They are always an expensive option on most ships but a good way to get a taster if you can't be bothered. The shuttle buses are a good earner, some are worth saving you a very long walk...some not. You can't always tell where the ship will dock but due to the size of most it will be a good way away from the city, exception being the home port of MSC in Genoa. Would I use MSC again? probably not. My idea of a cruise is of a more leisurely nature and a fine dining experience with excursions included and this was none of them. There are plenty of other cruise lines that for the same money give a far superior experience. Read Less
Sail Date September 2017
We expected a better experience having been on other cruises such as Royal Carribean and Celebrity... Entertainment was so so, lots of passengers with nothing to do in the evening except stroll in the main inside concourse... The number of ... Read More
We expected a better experience having been on other cruises such as Royal Carribean and Celebrity... Entertainment was so so, lots of passengers with nothing to do in the evening except stroll in the main inside concourse... The number of seats inside is very limited for the total number of passengers who would be inside when weather is bad. One's only option is to stroll and keep on walking rounds on the 5th, 6th and 7th floors concourses and corridors (partially used for specialty restaurants. On other ships one could find a spot in the evening with music of his choice. Some announced activities never took place. We were debited for a service charge on a daily basis although our cruise ticket was fairly expensive. Breakfast area very noisy and crowded. Menu in the main restaurant was not up to par with what is expected. Something ought to be done to reduce the negative aspects. Read Less
Sail Date September 2017
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click