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2 Helpful Votes
Sail Date: September 2017
It was our first cruise, we are family of 2 adults and 2 childrens, we decided to take this cruise because it is a new ship and it was look fantastic on the web, when we booked it back in June 2017 there was no reviews yet. We read the ... Read More
It was our first cruise, we are family of 2 adults and 2 childrens, we decided to take this cruise because it is a new ship and it was look fantastic on the web, when we booked it back in June 2017 there was no reviews yet. We read the reviews only a few days before our cruise and saw many bad reviews so we went with very low expectations... On the cruise we found many reviews were really correct. This company has a big problem with customer service as well with food quality, we were expected from an italian company to serve great food, but the food quality and variety was absolutely poor !!! Our first dinner was at Wave Restaurant, we couldn't eat most of the food there. Since that dinner we decided to try the Buffet and found it better, but again, the food quality is poor. We found ourselves eating Pizza and Pasta with Salad every meal, as well there bakery wich was good, we didn't touch the meat or chicken. The buffet area is very noisy and crowded. The front desk customer service didn't do anything with our complaint about it even when we went there twice and they talled us the manager who is in charge of the food on the ship will contact us, so it seems they are very welcoming this poor quality. But this is only a part of there bad service, in general they dont give you as a guest a good welcoming feeling, they welcome your money only !!! There is a long list of other bad things to write... There were also good staff to tell like the cleaning of the rooms and all the areas at the ship but for us it all start and end with customer service and food quality. Therefore this cruise is not worth to going to. Read Less
8 Helpful Votes
Sail Date: September 2017
We chose this cruise because it visited all but one places we had not been to. Having travelled on the MSC Opera we knew what to expect and then it was a good trip with the only short falls being the way it catered for mainly non-UK ... Read More
We chose this cruise because it visited all but one places we had not been to. Having travelled on the MSC Opera we knew what to expect and then it was a good trip with the only short falls being the way it catered for mainly non-UK guests. Embarkation went reasonably well, very very busy at Valencia, people jostling about and queue jumping, checking in cases then queueing again. Disembarkation very fast and the best we have had. All very efficient considering the 4000 plus passengers involved. We had a deck 10 port side cabin with balcony and enjoyed nearly every port with a city view. The cabin was roomy with very plush fittings maybe due for an update in some areas but had everything you need except drinks hot making facilities, due to kettles being a fire hazard. Our cabin had very noisy neighbours, with children playing football and screeching, fortunately they left a th first port. Not too sure about the constant smoking on other balconies and in various areas including the casino not being a fire hazard. Very bad if you a non smoker. The smoke invades a huge portion of a few bars. This is a beautifully appointed ship with elegance and flair in all areas. Plenty of places to relax. The main dining rooms are cram packed and most have tables for 6 or 8. If you want to dine as a couple you need to either go to the very very busy Bora Bora deck 14 buffet, or pay extra at the other Tex Mex or upgrade to Aurea for my-time dining. Dining times were either 7pm of 9.45pm in either the Reggio or as we had the Villa Verde smaller restaurant. Three course meals in the evening, small portions but a reasonable choice even for vegetarian diners.the gala dinners weren't any different. Forget it if you want pie and chips, this cruise line caters for Mediterranean tastes and has a huge range of food on offer in the Deck 14 buffets. Burgers, pizzas, hotdogs too but plenty of salads and some healthy food choices. The food whilst always plentiful was not the same quality we had a few years ago. I can understand the industry tightening their belts. The last river cruise food quality made this seem like a poor relation in the serviced restaurants. One thing that shines here more than anything is the exceptional quality of service from an incredibly hard working mainly Indonesian staff. The Italian staffed higher ranking positions were occupied by a very hit and miss bunch. You could be lucky and then most times had very brusque service. This service on both levels were the same on both cruises. There were an amazing amount of very young children on board, and the noise levels were exceptionally high if you are used to quiet dining and pub,if areas. The entertainment in the theatre was varied, certainly not to my tastes and last 30 minutes. Not high quality west end stuff as on some other cruise lines. The bars and lounges had good singers and musicians playing middle of the road pleasant listening tunes. Plenty of activities of varying levels We had a drinks package that included non branded drinks in all restaurants and bars and at £20 per person per day prepaid seems expensive but when you add up a few colas and a few coffees and a couple of alcoholic tipples it's easily the cheapest option, we were hugely in profit at the end of our cruise. The policy is to bring no alcohol on board at any time and is heavily policed at each port. Plenty of people having it confiscated to be returned at disembarkation. We had prebooked a couple of excursions mainly due to time. They are always an expensive option on most ships but a good way to get a taster if you can't be bothered. The shuttle buses are a good earner, some are worth saving you a very long walk...some not. You can't always tell where the ship will dock but due to the size of most it will be a good way away from the city, exception being the home port of MSC in Genoa. Would I use MSC again? probably not. My idea of a cruise is of a more leisurely nature and a fine dining experience with excursions included and this was none of them. There are plenty of other cruise lines that for the same money give a far superior experience. Read Less
5 Helpful Votes
Sail Date: September 2017
We expected a better experience having been on other cruises such as Royal Carribean and Celebrity... Entertainment was so so, lots of passengers with nothing to do in the evening except stroll in the main inside concourse... The number of ... Read More
We expected a better experience having been on other cruises such as Royal Carribean and Celebrity... Entertainment was so so, lots of passengers with nothing to do in the evening except stroll in the main inside concourse... The number of seats inside is very limited for the total number of passengers who would be inside when weather is bad. One's only option is to stroll and keep on walking rounds on the 5th, 6th and 7th floors concourses and corridors (partially used for specialty restaurants. On other ships one could find a spot in the evening with music of his choice. Some announced activities never took place. We were debited for a service charge on a daily basis although our cruise ticket was fairly expensive. Breakfast area very noisy and crowded. Menu in the main restaurant was not up to par with what is expected. Something ought to be done to reduce the negative aspects. Read Less
33 Helpful Votes
Sail Date: August 2017
I was very apprehensive when reading such bad reviews about this brand new ship - we were pleasantly surprised with nearly everything. Most staff were very helpful & polite, cabin excellent, ship spotlessly clean, entertainment was ... Read More
I was very apprehensive when reading such bad reviews about this brand new ship - we were pleasantly surprised with nearly everything. Most staff were very helpful & polite, cabin excellent, ship spotlessly clean, entertainment was okay, food was good quality, drinks package excellent value. Excursions were very wel organised & excelent value for money. Embarkation also was excellent. My only gripes were that the buffet restaurant was extremely busy for breakfast ( resembled a cattle market at times) but compared to prices of other cruises MSC are very competitive. My biggest gripe being the total lack of respect & utter rudeness of fellow passengers (mainly Italian origin) . Two of them almost started a fight around the pool, all over a sunbed! Other passengers all commented about this being the only thing that spoilt their cruise. Inevitably this can happen on any cruise liner! I would definitely return on a MSC cruise in the future. Read Less
10 Helpful Votes
Sail Date: August 2017
It was my 6th Cruise with MSC. Have earlier tried cruising with Orchestra, Poesia, Divina and Preziosa. Was good and value for money. Now should I try the new one. Meraviglia. Balcony cabin was nice. Breakfast and lunch in the Markedplace ... Read More
It was my 6th Cruise with MSC. Have earlier tried cruising with Orchestra, Poesia, Divina and Preziosa. Was good and value for money. Now should I try the new one. Meraviglia. Balcony cabin was nice. Breakfast and lunch in the Markedplace buffet was ok. Could also go to the restaurant in the ship and get it a la carde, but in the evening I was forced to go to the Markedplace restaurant. No carpets on the floor and very noicy up there. The waiters was not good. Forgot several times my orders. Said to the receptionist that I couldn't accept to be placed in this restaurant in the evenings. I would have to be placed in one of the main restaurants in the ship on deck 5 and 6. Here is a nice atmosphere, but it was not possible, because the ship was overbooked they told me. They put me on a waitinglist and then I dit not hear anything from them. The evening at Galla, 3 waiters came during the restaurant with the icecakes. After starter and main course I asked about the ice. There were no ice. Then they gave me a card so I could choose an another dessert. Think that they took the ice to the main restaurants. There were no photographs during the nights in the Markedplace restaurant, but in the gallery we could see all the photos from the main restaurants. Dissapointed. The show in the theater was bad. Not the same quality as on the other ships. Cirque du Soleil did we no see. Then you had to pay at least 15 euro. The bars was ok, especially the pub onboard. Very nice waiters here. Will not recommend this ship. Choose one of the other ships or another company. Read Less
8 Helpful Votes
Sail Date: August 2017
This is the 9th cruise trip I had so far. First time with MSC. We tooked NCL, Royal Caribbean, Disney and Princess before this on. The MSC Meraviglia is a brand new ship with maiden voyage in early June, 2017. Though we are extremely ... Read More
This is the 9th cruise trip I had so far. First time with MSC. We tooked NCL, Royal Caribbean, Disney and Princess before this on. The MSC Meraviglia is a brand new ship with maiden voyage in early June, 2017. Though we are extremely disappointed, on the service. I will use the word, Horrible, to describe the experience. 1. Cabin is extremely small. Not enough space for storage even just two persons. Our friend with four family members had a same size cabin. Keep in mind, the crew ration of this new ship is 3.8-3.9. While the other cruise lines keeps crew ration around 2.8-3.0. 2. While they provide a new my MSC smart phone app for most of the information for on-boarder, the front desk always have long line even during the night around 11 pm or midnight. Reason for that is the there are so many issues passengers encountered. a) Over charge the drinking package which supposed to be free as part of the deal. b) No clear communication on the VIP photo access cards they offered so the passengers are confused. c) Food provided in the complementary restaurants tastes really bad. Fish, meat are all over-cooked. Much less variety in buffet for breakfast and lunch compare to other cruise lines. Main dining rooms are not enough so formal dinner has to be served in half of the buffet dining hall. d) In order to get a drink of featured coffee or cocktail, you have to wait for 10 to 15 minutes in the bar until to be served. 3. Front desk personnel are rude and not helpful even in the medical office. a) My kid got cut on the side of ankle, when we visit the medical office the male receptionist was really not patient to offer a band-aid. b) While we tried to get to bed around 11:30 pm on the first night we were on the ship, loud music/drum noise can be clearly heard from upper level lounge. When I called the front desk, they said they will call the bar to lower the volume first. We waited for 15 minutes, nothing changed. We called again, they said they would have someone stopping by to check. Waited another 15 minutes, called again, eventually the guy came and confirm the noise after 10 minutes and promised to change. Nothing happened for another 10 minutes. I had to go to the front desk and waiting on the line for another 10 minutes, the receptionist told me to wait until 1 am when lounge close!!! And promised me it was only for that night. Since it was 12:40 am, We waited and finally got sleep after 1 am. Next night, again, same thing happened!! I went to the front desk to complain and was told to stay in the room for someone to come check again, and confirmed, and asked me to wait for the lounge to be closed by 1 am !!!! We requested to see the manager of the front desk, REFUSED. ..... And eventually the lounge closed at 1:30 am. That was the second night. The third day in the morning, we waited on the long line for the front desk manager reported the issue. Eventually, told to stop by in the evening to provided us another room. Which is extremely small. The bed is queen-size and cannot fit a sofa in the room!!! And have to move back to our old room during the last night of the cruise. 4. The steward for the switch room in 8079 is not a honest person. we missing 90 Euros during the evening dinner-show time on the sea-day. The day before my wallet was missing and eventually found it behind the side table. The next day, the money in the inner side pocket of my bag I left in the room but not in the safe disappear... We reported to the front desk during the disembarkation. [The receptionist said why we hadn't report early?!?!?!] Well, so much to talk about disappointment. But have to giving a thumbs up on the shows it provided. High quality of the shows with top performers including the dancers, singers. Though, they are really overloaded. 5 nights a week and 3 shows each night for the same set of the performers. So, our advise - Stay away from MSC if you want to enjoy a cruise trip. Read Less
1 Helpful Vote
Sail Date: August 2017
This was my second cruise with MSC (first one was in August 2014 on Fantasia). We travelled with 2 kids (aged 4 and 2) and I missed having a specific pool were families with small children could stay (with deck chairs, bar, etc). The ... Read More
This was my second cruise with MSC (first one was in August 2014 on Fantasia). We travelled with 2 kids (aged 4 and 2) and I missed having a specific pool were families with small children could stay (with deck chairs, bar, etc). The small covered kid's pool in most of the time in the shadow and the water is cold. The opening times of the kids' club for children under 3 is really scarce. The food, on the contrary, was varied and healthy. Service in general terms was much better on my first experience with MSC; this time I have not felt that cruise members were so helpful, gentle and implicated (staff at kid's club, cabin, waiters, etc). The night entertainment can be improved (in particular the Theater spectacles). The itinerary too (many of the destination were not really worth visiting). The cabin, the common areas and the food are really good. The main hall really impressive. Read Less
13 Helpful Votes
Sail Date: August 2017
This was our first cruise so we have little to compare it with although we'd already seen some of the negative reviews posted. We went with an open mind and not necessarily expecting the best. The ship itself is gorgeous with wonderful ... Read More
This was our first cruise so we have little to compare it with although we'd already seen some of the negative reviews posted. We went with an open mind and not necessarily expecting the best. The ship itself is gorgeous with wonderful facilities many of which (from looking at other ships and reading reviews) must be world class at the moment. We had a duplex cabin, with hot tub, and was as such on the Aurea experience. This meant we had an all inclusive drinks package, my choice dining and access to the spa (as well as other bits and pieces). The MDR worked well and we were able to turn up when we wanted for dinner. It appeared that the other MDRs were working well have switched from the new Flexi Dining to classic. We didn't see any evidence of long queues as reported in previous reviews. Selection of food was good and hot. Meals in general were relaxed, European style and typically took just over an hour. Bread was offered regularly (perhaps another lesson learned) and drinks were replenished frequently (wine usually just being topped up). We had a different table each night (our choice) and therefore saw different waiter/server teams in operation. Portion sizes were good from our perspective. They weren't small, but neither were they large. We were always offered the opportunity for more if we wanted it. A childrens menu was available on every night. Overall the MDR was always flexible and if you wanted some different or more of something you just had to ask. The buffet was large and had a large number of stations. The rottiserie and ethnic counters were the ones that changed every day/night but I would have liked to see a little more variety. Pasta, Pizza, Salads and Deserts were always available. Food was hot and generally freshly cooked at the station where possible. The buffet was open a lot but not the 20 hours advertised. They tended to take into account the grab and go bars which are located just outside the buffet as well in these hours. Childrens menu tended to be burgers, hot dogs, pasta, chips and usually one other dish. I would have liked to see a few more options for children other than fast food. Whilst we only ate in the buffet two night we didn't see breaded chicken, breaded fish etc. ever available. Entertainment across the ship was really good. All of the live music was excellent and on through the evening in the various bars. The Meraviglia lounge was generally the focus of entertainment pre 11pm for many people and was always crowded and busy. The only criticism on the entertainment (minor) is that it would have been nice to have some slightly different styles on the ship. The entertainment in the theatre was of a very high quality as was the Cirque du Soleil show. All were suitable for children to attend. There were regular parties on board which tended to happen post 11pm either on deck or on the promenade. The entertainment team were really excellent in getting people involved. Customer service was very good. They have clearly taken on board some of the challenges of managing such a large ship and the customer service questions that can happen. Queues did occur but were not overly long (generally non existent early or late) and they had a couple of people queue busting the easy ones. I had a couple issues on our bill which were dealt with promptly. It sometimes took a couple of tries to get through to customer services on phone but when I did they were dealt with promptly and courtiously. The boat is very large and clearly aimed at families. Some areas could get busy at times but at no time did the ship seem at capacity or over full and there were always areas of the ship that were quiet. The Aurea Sun Deck was never busy. The childrens club seemed to be organised very well and professionally with an extensive programme of activities for children. The aqua park and rope course were big favourites. Read Less
Sail Date: August 2017
We always book a nice veranda room but were lucky to be upgraded to the Yacht Club with a suite.....great room...concierge and staff couldn't have been more helpful...private butlers when ever needed. Fully stocked mini bar topped up ... Read More
We always book a nice veranda room but were lucky to be upgraded to the Yacht Club with a suite.....great room...concierge and staff couldn't have been more helpful...private butlers when ever needed. Fully stocked mini bar topped up every day for free, which along with the endless drinks package is always good......boat was on time to every port with long enough port stays to see the highlights of each town....variety of bars.....with a couple of fairly decent singers...... Yacht club fine dining was exceptional....overall an amazing 7 day cruise and relaxing time as it was after 2 weeks in Netherlands and before 5 weeks we were spending around Italy......was a little apprehensive prior to getting there as we have done 4 cruise but never with MSC..we were told they were "ok"...well id say more than ok....I would cruise with MSC anytime any where, especially on this boat. Regards everyone Westyfrompresty Read Less
4 Helpful Votes
Sail Date: July 2017
The ports are fantastic even though the ship was a huge let down the locations you stop at are perfect. The kids did really enjoy the water park which was a big factor in us choosing this ship. Unlike a lot of reviews about how bad the ... Read More
The ports are fantastic even though the ship was a huge let down the locations you stop at are perfect. The kids did really enjoy the water park which was a big factor in us choosing this ship. Unlike a lot of reviews about how bad the service was, we had great service except at the bars where the bar safe looked like they hated there job. If you like food don't choose the ship I couldn't wait to get off at the ports to eat some good food which ended up costing my vacation so much more, I don't like to be to negative but the food was laughable, the food quality was terrible and temperature was warm at best. I found the shows to be good but was surprised cirque du soleil would put there name on the shows offered on board it was not good compared to the many other shows I has seen, but what made me really angry was when we booked our cruise it said the the cirque du soleil was included this was a lie you had to buy a drink at $15 plus the cruise tipped itself $2.50 so the shows where a minimum of $17.50 each person including kids. That seemed to be the theme of the ship everything was extra. Read Less
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