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Sail Date: March 2019
Why is the photos so expensive. When you dont buy it they throw all away?? Their are many people that look at the photos but dont buy. It is very nice pictures but really expensive. Think about cheaper prices as to throw everything away.. ... Read More
Why is the photos so expensive. When you dont buy it they throw all away?? Their are many people that look at the photos but dont buy. It is very nice pictures but really expensive. Think about cheaper prices as to throw everything away.. The food staff rooms and entertainment is very nice. On our 2 nd trip their was also more fish available. Deserts and so many of a variety of fruits were avaible. Cocktail of the day was also our favourite The staff is helpfull and friendly. We enjoy all the entertainment . We did not see the Sokkie singers too much to mingle with them as it would have been nice. On Portuguese Iland with all the changes and enough shades was awesome. We will definitely go on another cruise. Prices is resonible. Their is 1 more last thing. The hairdryer does not work as the laat time Read Less
4 Helpful Votes
Sail Date: March 2019
MSC Preziosa - Yacht Club - 5-19 March 2019. Caribbean from Barbados via Cruise Club UK. The cruise consultant, Ian Lazarus, delivered on every promise and commitment made. He has been superb throughout the whole process and I would ... Read More
MSC Preziosa - Yacht Club - 5-19 March 2019. Caribbean from Barbados via Cruise Club UK. The cruise consultant, Ian Lazarus, delivered on every promise and commitment made. He has been superb throughout the whole process and I would strongly recommend using his services if booking a cruise package. Our second Yacht Club experience having been on board Fantasia last year. We were a party of 6 taking up 3 cabins but this assessment is largely confined to mine, my wife’s and our friend’s experiences. All in all, not as positive on this occasion compared to the near faultless holiday of last year’s transatlantic. FLIGHTS We prefer to travel Premium Economy. This time on Virgin but these were chartered flights by MSC. The experience outbound was very good but inbound less so in a 23 year old jumbo with limited staff to look after 450 passengers. However, since this provision was directly by Virgin, it would be inappropriate to criticise MSC. TRANSFERS Once again, airport to ship was very good but in reverse, the coach arrived earlier than we were advised; was an elderly conveyance with poor (almost non-existent) air conditioning. EMBARKATION & DISEMBARKATION MSC (for Yacht Club) do this better than anyone (we have travelled in Suites with P&O, Celebrity & RCI). Escorted onto and off ship. SUITE No different - perfectly adequate “de-luxe type” cabin - small balcony but the huge “exclusive” top deck area more than compensates. I say “exclusive” but this year it wasn’t. Non Yacht Club passengers accessed this space easily as the two entrance doors were not secure enough. Staff never challenge (not allowed to) and I found myself escorting 5 passengers out of this private area during our 2 week cruise with others unchallenged. Small babies of an age to still be in nappies accessing the jacuzzis with their parents; young teenagers diving in the no diving pool and cigars being smoked in a smoking area next to a sign “no cigars.” TOP SAIL LOUNGE First class facilities & service. BUTLER After the faultless experience courtesy of Putra last year, we struggled with Olivier this year, mainly because of his poor English. La PALMERAIE (Yacht Club Restaurant). One word. PEPÉ There are not enough superlatives to describe this amazing man. The Restaurant Maître Di (officially the Supervisor). He misses nothing. His staff love him. The passengers revere him - in truth, they adore him. Not only is he in complete control of all that happens, he never loses focus on his customers. He is the ultimate professional but is so personable that he is never less than entertaining. The personal service we received was beyond first class as his team aspire to his own very high standards. MSC MUST retain his services because on the strength of this experience, our next cruise would be assured. Thankfully, the Yacht Club Restaurant in the new ships is an integral part of Yacht Club rather than at the opposite end of the ship. YACHT CLUB STAFF It seems unfair to single out anyone but there MUST be special mentions for our lovely waiters, Anna, Nayara (unfortunate to fall sick - hope she is OK), Durian, Zaheem, Luis and Reina (day time concierge). However, I was much less impressed with the night Concierge. Mr. Simone Piletto very much needs some guidance on the provision and delivery of effective customer service and the avoidance of the attitude he displayed toward me on two occasions. Perhaps he was annoyed I had disturbed his Facebook access. SPECIALITY RESTAURANTS Despite a complimentary visit being included for black card guests (4 of us are) we declined offers to the Sushi and Italian eateries. They simply had no appeal since the lay-out was in no way inviting. In any event, why would we miss the chance to be looked after by Pepé and his excellent staff? However, our daughter & son-in-law did pay for a visit to the Galaxy (Sushi Restaurant) and described the food as excellent. LIFTS Strange as it may seem, this was an irritating regular occurrence, even for butlers. Yacht Club cards rarely delivered the exclusive provision to decks 15-18 and we very regularly found ourselves travelling randomly up and down or the cards simply didn’t work. TO SUM UP We do enjoy Yacht Club very much, despite these frustrating instances. However, with us usually travelling as a 4 (we took our daughter & son-in-law with us on this occasion), our deposits for trips on Seaview (Yacht Club) in November 2019 (Barcelona to South America) and on the same ship in December 2020 (Dubai) are now in some doubt. These deposits are, of course, via Mr. Lazarus at Cruise Club UK. Read Less
Sail Date: February 2019
This was our fourth cruise and it was very disappointing. We went on the Sinfonia in 2011 and it was awesome, not crowded, no queue's, there was always place to relax on the top deck. This time it was over crowded and loud and the ... Read More
This was our fourth cruise and it was very disappointing. We went on the Sinfonia in 2011 and it was awesome, not crowded, no queue's, there was always place to relax on the top deck. This time it was over crowded and loud and the buffet restaurant was a disaster. There were never place to sit and the dirty dishes was all over the place, not to talk about the food quantity. I think MSC is now focusing on quantities and not quality. the bar's and lounges was good, the music was okay, was hoping to have at least an Italian band like the time on the Sinfonia. The theatre shows was medium and also very short. I would really not recommend this to my family and friends as it felt that we were in an South African Hotel where its over crowded and people are dishing as if there is no tomorrow. The fine dining in the evenings was okay, not like it used to be. Read Less
Sail Date: January 2019
Due to the delay we only embarked on 26Jan 2019 sadly missing two days of fun we were looking forward to..nevertheless once on board we were in awe of the beauty & magnitude of the ship & then the fun started. We loved the various ... Read More
Due to the delay we only embarked on 26Jan 2019 sadly missing two days of fun we were looking forward to..nevertheless once on board we were in awe of the beauty & magnitude of the ship & then the fun started. We loved the various lounges & bar areas for relaxation & good music. The dining sittings in the restaurant caters for everyones needs & the staff serving guests with a smile & then having the opportunity to meet wonderful people at the table we share with.Our highlight the sushi restaurant (my favourite). Our balcony cabin for two very spacious & clean..the staff (& that includes everyone) very friendly & helpful at all times & they work long hours daily. Its also fantastic on the pool deck soaking up the sun & having fun with activities organised by the entertainment team.Its your lucky day if you win something.The shows in the theatre outstanding!!!Professionalism beyond words! The cruise overall is too much to see & do & theres too little time..definitely another cruise planned for the future.. Read Less
1 Helpful Vote
Sail Date: December 2018
We have always wanted to go on a cruise and after friends told us about their wonderful experience we decided to experience it ourselves and the price was really affordable. We also invited another couple to join us. Let me just say the ... Read More
We have always wanted to go on a cruise and after friends told us about their wonderful experience we decided to experience it ourselves and the price was really affordable. We also invited another couple to join us. Let me just say the ship is amazingly beautifull, from the cabin, lounges, bar and swiming areas and not forgetting the wonderful dining experience at L'Oleandro Restaurant at Deck 5 (table 477) which was made possible by our wonderfull and ever smiling waiter Sery and the drinks' man Santos. Our waiter Sery was helpful with regards to the menu selection and recommendation, he even agrreed to captured our dining experince with our camera. The experience at the Portuguse Island was wonderful, which included swiming, nice dance music and a wonderfull braai with lots of meat and fruits to choose from. The experience of sleeping in a cruising ship was priceless. Bon voyage Read Less
1 Helpful Vote
Sail Date: December 2018
What I liked on MSC was the entertainment (although there were not a lot of costume changes in the shows) the variety was nice. It was eclectic and circus-like. My favorite was the guy who did flips in the air and landed on a narrow bar. ... Read More
What I liked on MSC was the entertainment (although there were not a lot of costume changes in the shows) the variety was nice. It was eclectic and circus-like. My favorite was the guy who did flips in the air and landed on a narrow bar. I also liked the interior design, the color schemes, carpet, art, and interior of the ship, it was very beautiful. My personal trainer, Jacques was great as well. But overall, I am sorry to say I was very disappointed so I want to explain why I would not take another MSC cruise. I worked on Celebrity cruise line for 2 years as an acupuncturist from 2004-2006 and I have also been on Princess, NCL, and Carnival. I hate to say it but MSC was the worst line of the 5 lines I have been on. Here's why: I purchased the cruise directly from MSC. Due to poor customer service (having to wait over 30 minutes on hold before anyone answered (numerous times), no one responding to emails sent from the company website etc) I cancelled the trip. I wanted this itinerary because it went to Columbia (and I could not find another line with dates that worked for us) and I had never been there before so my father purchased the cruise from Expedia. I had trouble getting my $198 deposit refund. I had to place several calls and emails about it. We also had trouble getting our boarding passes. Our check in time was late so we missed the boat safety drill. Then the notice for the second drill came so late we didn't know about it and missed that too. We felt the overall organization of the cruise was poor. I purchased shore excursions in advance and I was charged twice for the one for Aruba for all 3 of us. That also took me many attempts to get refunded. At first only 2 tickets were refunded and then the third one was refunded on another credit card statement even though they were all purchased together at the same time. In Jamaica I wanted to go to Blue Hole but it was not offered so I purchased it from an outside shore excursion group. In Columbia I wanted to do the hop on hop off bus tour but it wasn't an option until literally the night before we got there, we had a flyer on our doors. I was disappointed that I overpaid by using another tour company because it was not available on the cruise website. The Panama excursion choices were not available until right before the cruise and the descriptions barely told us anything about the trip. In Cozumel our snorkel excursion was cancelled due to the rainy weather. We were able to get on another tour (in German in French which we don't speak) and I had to pay full price for it despite the fact that I prepaid for the snorkel trip and got a discount, It was not my fault the weather was bad and our trip was cancelled but the shore excursion department would not give me the discounted rate from the on board price like I got for the snorkel trip because I paid for it before we boarded the ship. I also purchased a photo package in advance before boarding. It turns out the family eating dinner with us also pre- purchased the same package. We both were under the impression from the marketing materials we got from MSC that we were getting both 10 prints AND 10 digital files but on board they insisted it was only 10 prints. It's odd that we both thought the same thing. There must be a mistake on the website or the printed advertisement that is not consistent with what the ship is actually offering. So I prepaid and purchased the 10 photos for $80 because the advertisement lured me in by promising me 70% OFF of on board prices. Then when we were on board they offered 15 photos for $99. This is a MUCH better deal but they would not let me upgrade to the better package. This was misleading and unfair. I don't think any other company would have done that! -- Refused to allow customer to use purchase towards a better deal. What happened to the customer is always right? This was lousy customer service! I wanted to pay the difference and get the better promotion but they said no. Why burn a bridge for $19? The printed photos were anyway going to recycling, there is literally no financial loss to the ship to give us the extra 5 photos and make us happy and take an additional $19. It's literally a win-win but the ship was not able to accommodate, bend, or compromise. What a shame. I pre-purchased spa treatments and personal trainer (at the same time for my father and myself). When I came to the spa to make my appointments they only had record of my personal trainer payments and not our 6 spa treatments. I had to wait for the spa manager to contact reception to try to find the proof of payment. One day there was a time change so people came to their spa appointments an hour late. Instead of rescheduling them they bumped people who were on time. My dad was frustrated that his treatment started over half an hour later that it was scheduled. I spent over $114 for the internet plan (before boarding) for 5 devices and the data we were given only lasted a few days. This is more than I pay for a month of internet at home with unlimited use. So the majority of the trip we could not use internet. Most people use social media to upload vacation photos and it would behoove the company to give better plans with more data because it's free advertisement for the cruise-line. But the company seems too near-sighted to even see the big picture that they are jeopardizing long term gains for short term gains. The 4D movie and bowling and car simulator package was a rip off. Very glad I didn't buy it. The bowling had 2 lanes, a tiny ball and was not like real bowling, the movies were 5 minutes long, and the car was not a big deal to warrant such a high price tag. There were very long lines for the buffet and also for getting off the ship. Never seen such lines on a cruise in my life and I have been on over 200 cruises. The food was overall bland and lacked variety. Would have liked lox for breakfast, but I never saw it offered. Our waiter at night kept making mistakes every night, bringing people the wrong dish, and so many things. We overheard another table complaining to the restaurant manager so my dad said it was happening with us too. We were happy to see that steps were made to correct this and the service improved immediately. We got the drink package and were told different things at different bars on the ship. One bar said that the drink I wanted (BBC) was not included so I paid $9.95 for it, then I went to another bar and they took my drink voucher and the receipt said the drink price was $8.50 but there was no charge for me because of my drink plan. People on board were not operating from the same rule board, it's as if they had no company/brand training. The line was consistently inconsistent. I did not see any Friday night Sabbath services scheduled for the Jewish passengers but there were daily AA meetings and regular LGBT and singles meetings. In general, there were way TOO many inconsistencies and poor customer service and disappointments which is why I will not be a return customer. I hope this helps you with quality control and to improve your service so that you have more repeat business and do not lose potential clients like me. On their Facebook page many people wrote it was the worst cruise line they have been on and that they were disappointed by the service etc. There was no option to give a star rating and I suspect their high ratings were paid for. We spent over $1,800 on board but will not be back, unless it's for a FREE cruise! Read Less
2 Helpful Votes
Sail Date: August 2018
We chose this ship as it was brand new. We typically sail Disney but this offer was too hard to pass up. I would highly recommend sailing via yacht club. From the private butler to the private lounge, dining, service, it just made ... Read More
We chose this ship as it was brand new. We typically sail Disney but this offer was too hard to pass up. I would highly recommend sailing via yacht club. From the private butler to the private lounge, dining, service, it just made financial sense to book via yacht club. I would NOT book the regular rooms. It is way too crowded and sun chairs and pools were crowded. The lineup to use the elevators and the bar were quite long without the yacht club private elevator. My son did not use the kids club although it looked like fun. The shows were great as we went to each one. English was never a problem. Shout out to Marvin in the yacht club for being an exceptional Butler. I would recommend pre-booking the internet, the trio private dinners as onboard prices seem quite high. Rooms are big and well thought out Read Less
7 Helpful Votes
Sail Date: April 2018
Embarkation in Genoa started off as a nightmare. It was disorganised, none of the staff knew where we had to go and the signage was very confusing. No sign of the Yacht Club tent until we finally got directions from a staff member who ... Read More
Embarkation in Genoa started off as a nightmare. It was disorganised, none of the staff knew where we had to go and the signage was very confusing. No sign of the Yacht Club tent until we finally got directions from a staff member who actually knew where the Yacht Club check in was. With suitcases, this was very stressful not helped by the fact that 2 ships were in at the same time. Our new butler, Maksim, was amazing. He was there if you needed him but left you alone if you didnt want anything. He was friendly and professional and always had time for a chat. Butlers tend to provide room service but they also serve in the Top Sail lounge and the One Pool Deck this gives a continuity of service as they know how you like drinks, etc. There are 3 places in the Yacht Club where you could get food (apart from room service) the One Pool Deck, the Top Sail lounge and the restaurant. You could also book in to one of the speciality restaurants although we didnt do this as the food was so good in the Yacht Club. Main buffet: We ate in the main buffet twice and we had no problem getting a seat. The button on each table to ask for drinks was a really nice touch and the service was quick and friendly. Food here was nice although there were some strange combinations of food which made it difficult to have a complete meal. However, you could get burgers, hot dogs and pizza here. Yacht Club One Pool Deck: Here you could have casual breakfast, lunch and afternoon snacks. We had roast beef, chicken parmigiana and salmon amongst others and the food was generally good but was sometimes a bit lukewarm. This place is great if the weather was good but you couldnt eat up here if it was cold. You also had a full range of drinks including some very nice wines such as Chablis and Pinot Grigio. Top Sail lounge: There was a small buffet of cold snacks such as sandwiches, cakes and nuts. You could also get sushi here and they had canapes before dinner. You could also take high tea here between 4-5pm where you had a 3 tier cake and sandwich stand with a selection of sandwiches, cakes and scones with jam and real clotted cream. If you wanted any other sandwiches, you only needed to ask and they would get you some. They also had a selection of loose leaf teas which were served from the trolley. A very civilised experience. Yacht Club Restaurant: This was open for breakfast, lunch and dinner. The first night was really good and Ajay was efficient. However, the second night started out as a disaster, so much so that we tried to walk out. It took an age for the menus to arrive, we didnt get any drinks and the waiter couldnt understand what we wanted. When we walked out, we were stopped by the Restaurant Supervisor Massimo who was very concerned and persuaded us to stay. He seated us in another section of the restaurant and our new waiter, Miljan, was amazing. He served us for the rest of our cruise and we didnt want for anything. He got to know what wines we liked and recommended some new ones which were good to try. He also tailored the dishes and had a really good sense of humour. He knew how to tailor the service based on our personality and attitude. We never had an issue getting a table bar one night (tables were available but not in Miljans section) so we were asked to go to the Top Sail lounge and Massimo came to collect us as soon as a table was ready. He generally got us the same table every night which was nice. Joyce, the Assistant Waiter, was also really good remembering that we liked still water and what type of bread we generally like. Miljan and Massimo really made our cruise special and we were quite emotional when we left the last night. Massimo also organised an anniversary meal for us with a specially cooked dish and a bottle of champagne. The entertainment on board ranged from dire to quite good. It seemed that MSC has spent all the money on Cirque du Soleil on board and not had much left for the other entertainment. We did not go to see Cirque du Soleil as it is not our cup of tea but there were spaces available every night for the shows for both the meal and drink options. Highlights: Yacht Club and the Meraviglia itself is amazing Always loungers available even on the main decks (never busy on the One Deck even on sea days) Service was impeccable Food was of a very good standard with some great wines recommended The butler service was amazing including getting on and off the ship The button on the buffet tables to get a drink worked really well Concierge and room service were excellent Loved the pillow menu. Read Less
12 Helpful Votes
Sail Date: March 2018
A little background, I am a 22 year old and went on this 8 day cruise as a spring break trip with my significant other and another couple. Last year cruised on the Norwegian Jade 5 day (on its last cruise before it's remodel) to Costa ... Read More
A little background, I am a 22 year old and went on this 8 day cruise as a spring break trip with my significant other and another couple. Last year cruised on the Norwegian Jade 5 day (on its last cruise before it's remodel) to Costa Maya. After last year, I wanted to go big on a cruise this year that was a nice ship and went to the Eastern Caribbean islands. Many of the cruise liners with newer ships were just way out of the price range, I really wanted to go on the Norwegian Escape but the price was just too much and they changed the itinerary last second to go to the gulf of mexico due to the hurricanes. Anyways I came across the MSC Seaside and the price was ridiculously cheap, I thought it was too good to be true (starting at $529? REALLY?). Anyways, I did research and had a little faith about MSC trying to break into the market and we booked it. Leading up to the cruise, I was a little worried due to some of the negative reviews on this site. I never really write reviews, but I had such a great time that I want to share my experience since some of the reviews are just seeming to paint a bad picture (maybe from competition), but many of the "major flaws" in the other reviews were not there in my experience. I had an amazing time. Now for my actual cruise experience. Our boarding time out of Miami said 4:45, We showed up at 2:30 and were on the ship in our cabin in under 30 minutes. On my Norwegian sailing out of Tampa, it took like 2+ hours. Maybe that is just a port thing, but I was impressed. Our bags were also at our door the next time we came back to the room after we ate. The first thing we did on the ship was adventuring around it. The ship is MASSIVE. There are so many things to do but the first was to go up to the top deck and take pictures of the sunset with the Miami skyline. Then we went over to the deck 16 infinity bridge, wow, just wow. Back to the room, we had an interior room, I usually like having a view, but the price was right for an interior. We also did the Fantastica package so we could pick our location and get the free drink vouchers. The room was beautiful and bathroom was top quality. Not sure if this was because we are novice cruisers, but we did not know that you had to put your cruise card in the door slot for the power to turn on. We thought our power was broken, but it's great and very green to conserve energy. The MSC Seaside uses the exterior door lighting system to inform whether someone is in the room, Do not disturb, or to request to have your room made up. This was awesome. Our room was made up perfectly every day, and in the days where we took a nap and messed up our bed, our room would be made up by the time we came back (when we pressed the make up room button). Our Steward was phenomenal and kept us feeling like 5 star guests. Dining was great. We did the buffets for most of the breakfast and lunches (great diverse selections). For dinner we got stuck with the 9:45 complimentary dining, but after the fact we have no complaints. Our server Adi was amazing. He got us anything we wanted on the menu and in any order or combination. We were usually served within 5-10 minutes of sitting down. It is a 3 course meal. If you are tight on cash, the complimentary dining is great, they have new york strips steaks and many options. The menu changes every night. We did eat at the butchers cut one night, they have a good deal where you get a 3 course meal for about $37 each. The food was phenomenal and came out to $47 a person after gratuity. The waiter was not that good though, we missed Adi. FYI they charge for the water there unlike at complimentary dinner, so hydrate before. For entertainment and activities, I spent a good amount of my cruise tanning, at bars, in the casino, F1 simulator, slides/zip-line, and the beer improv show. The big key about this ship is the abundance of access to the sun. Oh, and there are like 4 pools and 10 hot-tubs. WOW. You can dine at the buffet outside on the lower floor. There is a large deck at the lower floor to walk around as well. The whole top floors (16-19) of the ship is also pretty much open for sun tanning as well. Usually, you only have the top deck, but you really do have many different places to go as advertised. The main problem (like most cruises) is that people get out early and place a towel and leave it for the day. This was much less of a problem since there were so many options, we usually found a spot in 5-10 minutes if we did not get out there early. The bars around the ship were great. I think my favorite was the main bar on 6. They made some cool drinks, see the picture. I also loved how they have a chocolate bar and smoothie bar. All of the prices are relatively reasonable i.e. $6-9 for non-premium alcoholic if you do not have a drink package. My two favorite things on the ship, the casino and F1 simulator. I loved the casino but the dealers made it just that much better. The casino has everything you would want besides a craps table. The dealers were very personable and helpful if needed. During non port days, there is a happy hour with $5min bets too. If the dealers weren't as cool, I probably would have made a little bit more money because I wouldn't of tipped them so much when I did win big. The F1 simulator is a must. I have grown up playing video game and racing games, but this is a whole different experience. It's $10 per 5 minutes, but it really does feel like the real thing. Slides were cool and I was looking forward to the zip line but that was only open on port days because of the rougher windy sea days with it being on the very top deck. It was still very fun to ride it though. If beer improv is a show on your cruise, it is a must go. We did not go until the last two shows but we wished we would have gone the whole week. The three of them were very funny and there is a lot of audience engagement. Now for the cons. At some of the bars late at night, we wanted to dance to american music. Specifically after the open mic in the haven lounge on Gatsby night we requested american dance music. We instead got Hispanic dance music. The DJ was french/italian so he didn't understand what music to pick, but I saw this in a different review and it was still a problem with us. We just switched bars/lounges to one that had more of what we wanted (but no dance floor). Another major complaint I have seen (which I think has been blown out of proportion) is a sewage smell on the ship. I noticed it the first day on the 18th deck outside near the middle/back of the ship around the slides. After the first day, I only smelled it again on a port day, but only in that one area outside on the top deck. This is not even a main area for the ship on port days. Many reviews say the whole ship smells like it or rooms smell like it, I did not see that as the case and did not really have an issue. I wouldn't of even noticed it in the area had I not read the "awful" reviews about it. Ignore those. Overall the ship was very diverse with people. We enjoyed it though. It felt like we were going to the Caribbean as well as Europe. A nice 2 for 1 vacation. While we are in college, we don't like to get "trashy". At are port in Charlotte-Amalie we were ported with a carnival ship. We physically watched two guys have to carry a college girl back on the carnival ship because she was so drunk. This is the atmosphere we wanted to avoid and one that was not present on the cruise ship. Most of the guests and all staff were extremely nice and got help for everyone in a respectful manner, even if there was a language barrier. We were suppose to go to the Bahamas as well as St. Thomas and Antigua + Barbuda but the Bahamas was cancelled because of extremely rough waters due to a system traveling through. It wasn't a big deal because of the ship being so cool and in the Bahamas we were only suppose to be in port for like 6-7 hours. It actually gave us more time in port at St. Thomas. Charlotte-Amalie and Antigua + Barbuda were great ports. See the pictures of some of the views we got. We went kayaking + snorkeling in St. Thomas and traveled to Half Moon Bay in Antigua. This beach was on the opposite side about 45 min but all of the other beaches were pretty rough with some waves. The MSC crew did a great job of informing us about this as well as the tourist people off the ship. Getting off the ship in the express window from 7 to 730 was not that bad. We showed up at 715 and were off the boat with our stuff by 740. Overall, great cruise. While there are some things that need improvement to tailor it more towards being an American cruise ship. I had no real complaints, especially at the price I paid. I would not read much into some of the negative reviews that hammer on one problem that some how ruined their whole cruise. Each cruise will have small things that need improvement, there is no perfect cruise. The MSC Seaside has an abundance of options that outweigh some of the improvements that are needed though. I would highly recommend booking the cruise. Read Less
1 Helpful Vote
Sail Date: February 2018
A bucket list top 10 item . This was one of the most exciting and wonderful experiences of my life . We shared a Balcony room - absolutely amazing . This ship is stylish and classy . The amount of things to do on this ship is mind ... Read More
A bucket list top 10 item . This was one of the most exciting and wonderful experiences of my life . We shared a Balcony room - absolutely amazing . This ship is stylish and classy . The amount of things to do on this ship is mind blowing . I have stayed in several 5 star hotels and they definitely cannot compare to this ship I am hooked and MSC will definitely see both my mom and myself again Although we could not see Pomene due to bad weather --- MSC made sure we were entertained the whole day . SAFETY first !!!!!! The food is fresh . Evenings were spent -- going for dinner followed by a live show and then we went to watch a band playing the most awesome music live while we sipped red wine . I have had the time of my life and i strongly suggest everyone takes a cruise On MSC Read Less
7 Helpful Votes
Sail Date: January 2018
The ship was very crowded and full of rude people pushing and crowding the elevators which were very slow. The food buffet was like watching roller derby at a bad Golden Corral. The service in the dining room was excellent, but the food ... Read More
The ship was very crowded and full of rude people pushing and crowding the elevators which were very slow. The food buffet was like watching roller derby at a bad Golden Corral. The service in the dining room was excellent, but the food was well below average quality. It looked like warmed over microwave dinners. No live music in the shows at night, all recorded music! Only one band on the ship that played from 10:45 PM till late. Nothing to do during the daytime but listen to recorded music in Aqua Park. Two shows in Italian only opera style. The lack of hand hygiene and hand washing enforcement was evident by many people sick with respiratory infections. The toilets were not working when we docked in Miami the last day of the cruise. I have been on excellent cruises with another brand for many years, the only reason I went on MSC was to meet friends who already booked. Read Less
5 Helpful Votes
Sail Date: January 2018
While on another cruise, my aunt and I saw this ship at a port. It had the same name as my aunt. We did some research and it appeared that this was an extremely luxurious European cruise line, We decided to take a cruise on this ship. ... Read More
While on another cruise, my aunt and I saw this ship at a port. It had the same name as my aunt. We did some research and it appeared that this was an extremely luxurious European cruise line, We decided to take a cruise on this ship. We booked a cruise out of Miami for 12 days of Central America. Neither of us had been to any of the countries to be visited. The embarkation process was very smooth, no lines, and it went very quickly. The staff on the cruise need to be trained on how to smile, not scowl, and how to make people feel welcome. Don't expect a warm welcome with flutes of champagne. The food was mediocre at best, both in the buffet and in the dining room. Eating for the first week in the buffet was like taking your life in your hands, people were rude and pushy. I had a plate pushed into by back at least twice. In the dining room, you pay extra for shrimp cocktail, lobster and steak or filet mignon steak dinners. The decor is old, tired and worn out, save for the crystal staircase. The carpet in the hallways is starting to become threadbare. If you're outside, don't count on having drinks delivered to you. Spent 3 days outside on the deck overlooking the pool and never once had anyone ask if I wanted a drink, let alone bringing around pre-made drinks as I've experienced on other cruises. This cruise line sells itself on being luxurious but was far from it. DON'T BOOK!!! Read Less
7 Helpful Votes
Sail Date: January 2018
We chose the MSC Seaside because it was brand new, and we had cruised on the MSC Divina 3 times and loved it. We were in the Yacht Club which is the best experience you can have. You are whisked on the ship, have a beautiful suite, ... Read More
We chose the MSC Seaside because it was brand new, and we had cruised on the MSC Divina 3 times and loved it. We were in the Yacht Club which is the best experience you can have. You are whisked on the ship, have a beautiful suite, butler service, concierge service, your own dining room for breakfast, lunch, and dinner, Topsail Lounge for your exclusive use, unlimited drinks, your own pool area, with hot tubs and buffet, and "magic band" that brings the elevator to you, and does every thing you need on the ship. The only time you need your cruise card is to get on and off the ship. And speaking of getting off, you have a butler who takes you off the ship, so no waiting. The ship is absolutely gorgeous! The theater is small, but we never had a problem getting a seat. The addition of water activities for the kids, and the slides is great. The zip line is long and fun (there is a weekly charge for it). There are numerous venues for music and activities. Our friends attended Trivia every day and said it was so much fun. We were originally scheduled for the Eastern Caribbean, but due to the hurricane, we did Western. The only stop I enjoy is Grand Cayman. We found the service to be great for a new ship. People have to understand when they cruise on a new ship, there are going to be glitches and a learning curve. We look forward to many more sailings on MSC! Read Less
9 Helpful Votes
Sail Date: December 2017
The food was terrible, the service was terrible. The ship was so unorganized. I have been on just about every cruise line. I would go on a Carnival, Royal, Princess or NCL any day over this. I WOULD NEVER RECOMMEND THIS CRUISE. I know a ... Read More
The food was terrible, the service was terrible. The ship was so unorganized. I have been on just about every cruise line. I would go on a Carnival, Royal, Princess or NCL any day over this. I WOULD NEVER RECOMMEND THIS CRUISE. I know a lot of people who have booked this cruise and i am trying to talk them into cancelling because it is SO BAD. Every time we went to the restaurant it took about 3 hours to get served. I contacted customer service directly about a horrible experience I had with a customer service manager and I have yet to hear back over one week later after this woman called me stupid and told me there was nothing I could do about it because she is a customer service manager. I am warning you DO NOT GO ON THIS CRUISE. Take any other cruise line and you will enjoy way more Read Less
Sail Date: November 2017
Our first cruise in 2015 was such a wonderful experience that we decided in 2017 to bring family along, go for a longer cruise (5 days) and also upgrade from a balcony cabin to a suite - best choice ever. Besides the cabin upgrade we ... Read More
Our first cruise in 2015 was such a wonderful experience that we decided in 2017 to bring family along, go for a longer cruise (5 days) and also upgrade from a balcony cabin to a suite - best choice ever. Besides the cabin upgrade we also again opted for the "Easy On-board" which I strongly recommend purely because of the time you save in getting settle on-board prior to departure. Our least expectations were to have the same experience in 2017 than what we had in 2015 and surprisingly we were impressed again - from the moment we stepped onto MSC soil the last moment of return we cannot criticize anything. The staff was friendly, especially our cabin attendant Kadec who looked after our cabin like it was his own. Even our waiter Joseph was such a interesting man to chat too and he, with his assistance Ashley made our dinner seating’s a lovely experience. Food and beverages are to die for - from the pubs to the lounges, deck lunches to restaurants - we had a most memorable experience. Now for the entertainment and information, whether on deck or in the theatre we loved every moment of it and the most surprising fact is that even though the Sinfonia are from Italy most of the staff were from South Africa and they could speak Afrikaans :) I have to mention the likes of Maryke and Ryno on deck, Vernon and Jaco as musicians. We did not participate in too many excursions however we did disembark each time we could like at Maputo and Pomene since the Portuguese Islands are known to us. All three stops were great, all three were diffident experiences but the best of all must be Pomene - we would love to revisit Pomene. We will be back for a longer cruise, perhaps as our 30th wedding Anniversary. Read Less
Sail Date: November 2017
The lines at passport control were a bit long, but knowing what waited on the other side made it totally worth it! The ship was divine. The décor is amazing and its clean, I could find absolutely no fault. Our cabin was so nice to ... Read More
The lines at passport control were a bit long, but knowing what waited on the other side made it totally worth it! The ship was divine. The décor is amazing and its clean, I could find absolutely no fault. Our cabin was so nice to be in, it was comfortable and stylish and the view from the balcony was breathtaking. The food was brilliant. Every night something new to try and delicious every single time. The food that was available throughout the ship, outside of dinner, was perfectly cooked and delicious no matter what time you went. We felt like we would run out of time to do all available activities. There was so much to do! And the entertainment was an amazing experience. With live shows every night, to quizzes, to yoga, to live dj's. at no point could we say that we were bored. The service on the Sinfonia was the best service I have received to date. We had our wedding on the ship and every single crew member that was involved was absolutely brilliant. They took the time to get to know us and we were all too happy to learn about them! The crew members are from all over the world, so we got to learn new things from them as well! The events planner on the Sinfonia, Joanna Malinowska, was the friendliest and most helpful person and she truly made our day special. I wouldn't have wanted anyone else to plan my wedding! She was so welcoming and her bubbly personality made it such a treat to be around her. Our photographer, Frank Toledo, was so friendly and he took the most amazing photos of us! Having to choose only a few was one of the hardest things I have ever had to do. He is an amazing guy and if I could I would recommend him for any occasion! Our officiator, Allessandro Fraglica, made our wedding just that much more special. He truly made us feel welcome and accepted. One of the ladies at the Shore Excursion desk, Anzell Diamond, truly made us feel special. Every time we saw her she would go out of her way to greet us and hear how we were. She was so much fun to be around! Besides the crew members I mentioned though, the rest of the crew was brilliant. Everyone from the captain right down to the gentleman who tidied our room made us feel like we were the only passengers onboard. The island was so much to be on! The whole atmosphere was so nice, we felt like we could spend the whole weekend there. Really an amazing experience. I would definitely go again and I would recommend it to anyone. It truly was one of the best weekends of my life and if the opportunity came up again to go on the cruise, I would grab it in a heartbeat! Read Less
Sail Date: October 2017
1.excellent ship with nice people who can help. 2,nice food. things which need to be changed are try to avoid long ques by introducing min receptions in eac dec.smoking should be total restricted indoors except on dec 11 open part. ... Read More
1.excellent ship with nice people who can help. 2,nice food. things which need to be changed are try to avoid long ques by introducing min receptions in eac dec.smoking should be total restricted indoors except on dec 11 open part. Embarking into the cruise it took me 3 hours to pass immigration. At the reception almost 1hr , these ques should be minimised by having more embarking points. Each Dec should have 1 or 2 man mini reception to reduce up and down moveme. More restricted smoking signs should be sticked to non-smoking areas. I enjoyed food ,fruits and all the dishes were above excellent . MSC Sinfonia is a cruise ship to be when ever feel like relaxing and taking family out ,the services are very good except long ques. Am coming back with my family in 22 December 2017 as I now know were to take my mood wife to ,Thus MSC Sinfonia cruise ship .SEE YOU THERE . Read Less
14 Helpful Votes
Sail Date: December 2016
It was our 4th cruise on MSC Divina in a row. My experience is still outstanding. Embarkation was a little bit slow, but the ship was full. The food is excellent, but a little bit difficult for American passengers, because on an ... Read More
It was our 4th cruise on MSC Divina in a row. My experience is still outstanding. Embarkation was a little bit slow, but the ship was full. The food is excellent, but a little bit difficult for American passengers, because on an Italian ship, the word "food" means a little bit more than hamburger, hot dog and steak. Excellent choice of European and Italian choices. Our dedicated restaurant was the Villa Rosa. At the first diner, the service was extremely slow, so we got a glass of wine as a little compensation for the long waiting time. After the first diner, everything was fine. If someone didn't like the ordered food, they always offered to serve something else to see everyone happy. The only negative experience I had is the show in the theatre. First of all, everything is the same in every year. After 4 years, I expected to see something new than before. They have only 2 vegas-style shows in a 7 days cruise (The Mask and The Treasure Island), and 2 music shows (Michael Jackson and The Queen). They have 3 nights, where nothing interesting happens in the theatre (Staff introduction "show", etc). Of course, it depends on personal expectations, but I would like to see a bit more show on board - and not exactly the same in every year. Prices on board are average (but the duty free is really cheap). They always have some promotions or sale prices, when the price is really bargain. Casino also had happy hours in the mornings, when they give free $3 casino credit for everyone. I recommend for everyone to read the daily program "newspaper", delivered to every stateroom during dining time. The promotions, special prices are in the paper. We didn't go for a shore excursions sold by the ship. We arranged by our own for less price (and less crowd). If you disembark by tender boat, that could be really slow, but if you have a prepaid excursions, they give you a priority ticket. Divina has 2 formal night, but some of the cruisers don't want to dress up. That's OK for me if someone doesn't want to wear a tuxedo or an evening dress, but at least give the respect the others. I saw a russian guy came to the gale evening in a flip flop and in a swimming brief ONLY - and nobody told him to go and dress up... The photoshop is pretty expensive. $10-$25 per picture and usually they take 4-5 pictures per family per shoot. They have a prepaid photo offer, which is $95 and you have 100 photos in any size for this price. We got all of the 100 pictures for $95 - the value (as per the ship's price list) was around $900-$1000, so I seriously recommend for everyone to prepay this - it worths the money! Disembark in Miami was fast and easy. We had an early flight so they simply changed our disembark time without a question. Read Less
17 Helpful Votes
Sail Date: March 2016
just got back from this my very first cruise ,the ship was very very clean, the food was ok ,nothing great as such same sort of food just done differently ,we had the drinks package but beware everytime you get a drink they sting you for ... Read More
just got back from this my very first cruise ,the ship was very very clean, the food was ok ,nothing great as such same sort of food just done differently ,we had the drinks package but beware everytime you get a drink they sting you for 8euros service i dont drink only soft drinks my daughter had cocktails but only 2 a day we had a bill at the end of the cruise for 200 euros for service even if you are sitting at the bar they still charge you !!!!! the down side was trying to get on the boat after excurstions ,i understand you have to go through security checks but only have one person doing it and over 1.000 passengers we had to stand outside in the queue for over half an hour it was terrible they have all the staff doing otherthings why cant they get more to help with passengers coming back on the boat ,also our boat was full of school children on a weeks holiday with their schools !!!!! something i wish they had said before booking as i would have changed dates .also the last thing i find very upset about was on the coach to the airport the driver puts the bags in the coach for you under the eyes of the staff from the ship but when you get to the airport he just sat there and didnt help i have a bad back and would have liked a bit of help just getting my bag out of the boot of the coach very disappointed it felt like they have had your money now so sod off ..i wont be going again Read Less
1 Helpful Vote
Sail Date: May 2015
Round trip cruise Kiel/Baltic/Kiel/Norway/Kiel. Booked the Aurea package which included priority boarding which was a slow process as rude and impolite fellow passengers wouldn't give the staff a moments peace interrupting them ... Read More
Round trip cruise Kiel/Baltic/Kiel/Norway/Kiel. Booked the Aurea package which included priority boarding which was a slow process as rude and impolite fellow passengers wouldn't give the staff a moments peace interrupting them consistently asking questions and not having the good manners to wait, in line, to be attended to next. Shore excursions lacked co ordination in leaving the ship, as there were few fellow English speaking people, several tours were with guides who would speak in German and then English which made it difficult for them, more difficult for us as others would talk loudly amongst themselves when English was being spoken and remained quiet when their language was being spoken! Our excursions were pre paid (in Australia) and were considerable more expensive than if they were purchased onboard. Cabin on Deck 15 was great, excellent service from the housekeeping staff, no request was too much of an effort, always smiling and obliging. Dining in main restaurant was excellent, good menus but only on a seven day turnaround so there was no changes in the menu for the second week. Breakfast and lunch fare never changed and it is nigh on impossible to keep food hot for 2600 guests which was not often enjoyable. Entertainment had it's difficulties for those who didn't speak another language and the shows we saw really only filled in time prior to dinner. Disembarkation was an absolute shambles! 150 plus people, all arriving at the meeting place (theatre) at the one time, sitting around for over an hour waiting, so they screened a Mr.Bean show, I suppose to try and amuse us, that didn't happen. When given the word to disembark, it became a stampede as everyone, many with their baggage in tow (having chosen not to place their luggage outside the cabin evening prior as recommended,(imagine looking for a fast getaway) all tried to get off the ship at the one time. Finding your luggage in the terminal was a bonus, then you had to stow it yourself onto one of three Hamburg airport transfer coaches and then try and find a seat on the coach. Some people who had stowed their luggage and couldn't find a seat, then had to locate their luggage and try another coach. Plenty of staff standing around smiling and wishing you a safe onward journey but no one available to help the elderly with their luggage. Having cruised several times with other companies, the only way I would chose MSC again would be for the itinerary alone and very little else. Read Less
13 Helpful Votes
Sail Date: April 2015
This was my 55th cruise and my husband's 51st cruise. We have sailed on all the major lines multiple times, and on some lines that no longer exist. For the past 15 years we have pretty much only sailed in suites. We chose this ... Read More
This was my 55th cruise and my husband's 51st cruise. We have sailed on all the major lines multiple times, and on some lines that no longer exist. For the past 15 years we have pretty much only sailed in suites. We chose this cruise for the itinerary and after reading reviews decided that we would go Yacht Club. At the time we booked the only cabins available were the larger YC2 with no balcony on deck 12 or the smaller YC1 on deck 15. We went with the smaller cabin YC1. It was more the size of a standard balcony, but was luxuriously appointed. The bed was the most comfortable I have ever had and we will be out buying a new Memory Foam mattress next week after the comfort we had on MSC. We flew into Miami the day before and stayed at the Miami Airport Marriott. We got a pretty good deal on the room with a breakfast package. The room was small, overlooked the A/C units, but the furniture and carpets had been updated. The food in the hotel restaurant was good, but lacking in choices, especially for dinner. The lobby was like Grand Central Station. It was always crowded and noisy. There were several groups staying there. While our stay was OK, we decided we would never stay there again. Around 11am we checked out and got a taxi to the MSC Divina. Our driver pulled up right in front of the Yacht Club tent and a porter immediately took the bags out of the trunk and handed them over to Luis Cuenca who was in full butler regalia. Luis put new tags on the bags, checked our paperwork and whisked us inside the building. He insisted on taking our carry on bags. He took us through some barriers right to the front of the Security line. We quickly cleared security and went up to the Yacht Club Lounge in the terminal to check in. There was water, juice, pastries etc. available in the lounge. We completed the check in process in a few minutes and had only been seated a few minute when Kamil, the head butler announced that we could now board the ship. Kamil took the carry on bags from us and led us and a group of others onto the ship and up to the Concierge Lounge. We met with Guissepe, the Asst. Maitre D and selected our dining time for Le Muse. From there, our regular Butler Aaron Pineda collected us and took us to our cabin. We were booked in 15012, a YC1, that is directly across from the entrance to the Concierge Lounge. After Aaron put the carry on bags in the room he gave us a little tour of the Concierge area, library and Top Sail Lounge. He said he would come to collect us that evening to lead us to Le Muse. Le Muse, the YC dining room, is at the other end of Deck 15. If the weather is nice you can just go outside and walk to the back, but if it is windy or raining you have to go down to Deck 7 and navigate your way to the back elevator bank and then go up to 15 right by Le Muse. This escort to the restaurant also served as a lesson in how to navigate the front elevators with the YC card. The card needed to be put into the slot outside the elevator in order to get the elevator to stop at deck 15. Then you put it in the slot in the elevator and it often overrides the other buttons pushed and Aaron explained that I could change a down elevator to an up elevator by using the card. Whenever my card turned the elevator into an express to Deck 15 or changed the direction, there were either nasty comments or bemused looks from other passengers. As late as 5 days into the cruise we met other YC guests at the elevator who did not know about using the card to call the elevator and thought the elevators were just really slow. We originally selected 7pm for our dining time, but the first night it was so busy that we decided that we wanted to change our time. The next morning after breakfast we met with Guiseppe and asked too change to a less busy time. He assured us it would be better since they decided to open Le Muse at 5:30 since so many YC guests wanted an early dining time. We said we just wanted the least busy time so he said to come at 8:30 and Gabrielle, our waiter, would be ready for us. It turned out to be a great decision. The service was better, waiters were less harried and we had more time to engage with the staff. Since we chose the later dining time we went to the shows nightly at 6:45pm. We never had trouble finding a seat. The entertainment on this ship was by far the best we have seen on any cruise ship. There was a full production show every single night. The cast got unsolicited standing ovations. From the Frank Sinatra show to Wunderland, the Pirates show, The Michael Jackson show (with a fabulous ending), the Classical tribute with both ballet and opera, we enjoyed it all, There was also a wonderful afternoon opera performance. My husband, who is not an opera fan and thought he would hate the Classical Tribute show ,was on his feet yelling Bravo at the end. As for the food, we have to eat Gluten Free and MSC Divina took good care of us. They have a GF menu and we were given that menu and the regular menu the night before so we could choose what we wanted for dinner. Since some things are naturally GF like Filet Mignon and lobster, we could have them off the regular menu. The GF pasta dishes were excellent. They also have GF breakfast and lunch menus and we did not have to pre-order from those. Our waiter figured out by day 2 that I always get the same thing for breakfast so I did not even need to see a menu. He also quickly figured out my husband's regular rotation of GF Eggs Benedict, Steak and Eggs or a Ham and Cheese Omelet and he too did not have to say a word. The GF bread was excellent. At breakfast they also brought us GF Chocolate Croissants, muffins, tarts, cookies, crackers which were all very good. Gabrielle and Anna his assistant took great care of us all week for nearly every meal. They quickly learned we liked still water and red wine and brought it immediately at lunch and dinner. We could not have asked for a more congenial, efficient waiter than Gabrielle. In order to be able to communicate even better with Gabrielle we went to Italian lessons and enjoyed trying it out on him. He also taught us additional words. Grazie and prego were the norm. The MSC Divina is a stunning ship and is the most immaculately maintained ship we have ever sailed. The ship was spotless and there was not a speck of rust on her anywhere. We recently sailed a RCCL ship that had undergone an extensive dry dock just before, yet when we were out on our balcony all we saw around us was the rust. The public rooms on the Divina are luxuriously decorated. The Italian design sensibility is evident. All the crew members we encountered were friendly and helpful. We really didn't have to ask our Butler for anything - he anticipated our needs and met them before we could even ask. The complimentary mini bar in the cabin was refreshed twice daily and he saw that we drank the same things and ate the same snacks all the time, so he brought extras of those for us. He and his assistant serviced the cabin while we were at breakfast and again while we were at the show. Since we usually had 45 minutes to an hour between the show and dinner, we made it a habit to go back to the cabin and then to cocktails in Top Sail. Vartsan, our main bar waiter there was delightful. On the sea days we hung out up by Bar One and the YC Pool an hot tubs. The service from Martha and Kamil up there was great. There were plenty of clean towels always available and they came around often taking drink orders. We also could have a light lunch up there and have snacks. It was so calm and relaxing. We took excursions in both ports. That was handled well. We were given a letter along with the excursion tickets and told what time to meet at the Concierge area. Then, Kamil escorted us the back way to the gangway, off the ship and right to our bus in Bermuda. In Nassau another butler escorted us to the designated tour operator who then led the group to the buses. Debarkation was a breeze. We had to be out of the cabins by 8am. Around 7am we went to Le Muse for a full breakfast and final hugs and kisses from the staff. We went back to the cabin, gathered our carry on bags and went into Topsail Lounge. We could have had drinks or coffee or continental breakfast there, but declined since we had already eaten. When you are ready to get off, starting around 7:45am, if you have told your butler the time you wish to depart he comes to escort you to the gangway. We decided to play it by ear and Aaron came several times to check on us. We decided to get off around 9:45am and the Concierge paged our butler and he took us down the back way and put us at the front of the line at the gangway. We said our good byes and got off the ship. We immediately found our luggage, zipped through Immigration and were in a taxi. From the gangway to the taxi took us all of about 7 minutes. We will definitely sail MSC again, but have agreed that the Yacht Club is the only way to go. We loved having the intimate spaces of the YC and also the advantage of the larger ship when you wanted to go hear music, see a show, go to the casino or even pop into the Buffet for a bite to eat. The service in the YC was wonderful. Considering how much wine we had at lunch and dinner, the drinks by the pool, the nightly cocktails in TopSail, etc. we would have had a huge bar bill. But, since it was all included the only things on our bill were the daily service charge of $12.00 per person and the shore excursions and internet package. We had a nice OBC from the booking promo so our bill was minimal when we got off. The extra money for the YC was well worth it and for a big drinker, you will probably break even or come out ahead, plus you get pampered all week. Also, when you stay in YC the Captain comes to you. The officers invited all YC guests to a late morning cocktail party. The Captain greeted everyone. He was just so personable, as was the Social Hostess Manuela, who spoke for him in German and French. We had the privilege of getting to know her on a shore excursion and saw her around the ship and again at Atlantis and she was always very cordial. Read Less
3 Helpful Votes
Sail Date: March 2015
Background We were certainly looking forward to a wonderful adventure. We have previously cruised in Pacific and Inside passage with other cruise lines. Our first time with MSC. Cabin We went for top level 15. Cabin was OK but ... Read More
Background We were certainly looking forward to a wonderful adventure. We have previously cruised in Pacific and Inside passage with other cruise lines. Our first time with MSC. Cabin We went for top level 15. Cabin was OK but smaller than premium cabins on other lines that provide a suite. This cabin was one room with couch and separate toilet. Overall ok. Dining on Board A bit disappointing all round with bland food. Service in restaurants was very good. Casino A highlight. Great staff, great ambience, good selection of games. Gym and Spa A highlight. Great instructors and daily pilates prior to catching the flu was excellent. Staff very friendly. Excursions Logistics were amazing and smooth. Lot of waiting but that's what happens when there are 2500 others to join you. Egypt was particularly well handled given the state the country tourism is in. Sri Lanka golf excursion was overpriced and poorly handled. Entertainment The aussie entertainment were great and a real treat. The European entertainment was ho hum. Illness I caught a flu like respiratory virus causing a rasping cough in the first few days of this cruise. The medical treatment on board medical centre was ineffectual and expensive. After I returned I spent nearly three weeks in bed, and after two more lots of double antibiotics I had tests indicating I had an antibiotic resistant infection known as pseudo mons aeruginosa. Many others had a similar rasping cough and were ill. In reading reviews of passengers on the prior leg from Dubai many of the passengers were ill, so it seems the infection was on the boat prior to our embarkation. I reported my concern to MSC who simply maintain there was no outbreak and they maintain the highest standards. Very frustrating as many other critiques also estimate 80% to 90% of passengers caught the cough. Disembarkation Bit of a long wait but understand there was a medical emergency. Overall was handled OK. Read Less
Sail Date: April 2014
For our second Moody Blues Cruise (the first was in 2013), we travelled again from Bahrain to board the ship in Miami - last years vessel was MSC Poesia which was a first class ship, but my goodness this year excelled with the 2 year old ... Read More
For our second Moody Blues Cruise (the first was in 2013), we travelled again from Bahrain to board the ship in Miami - last years vessel was MSC Poesia which was a first class ship, but my goodness this year excelled with the 2 year old MSC Divina. The Italians certainly know how to sail in style - the ship providing excellent facilities throughout and spotlessly clean. At around 2700 passengers on board, and not at full capacity, the ship was easily crowd free, except to say that this was a music cruise and of course all the artists appearances were well attended but never overly crowded. Our previous cruises include Crystal, Silversea, and Regent considered by many to be at the top of the game - our vote would be for the Divina over any of these lines. Modern, contemporary features provide a vibrant and bright environment and the vast expanses take some time to get your bearings. We were fortunate in obtaining a room in the Yacht Club which is at the forward end of the ship at the higher levels - we were on level 15. The Yacht Club is the "exclusive" section of the ship with seperate pool, lounge, bar, and deck areas - absolutely stunning!! The room, as expected, provided bathroom with basin, WC and shower over bath, together with small walk in wardrobe space. The double bed was of good size and the room had a small balcony equipped with 2 chairs. Room size the same as most current day "all suite" ships. With the exception of one particularly rude Italian crew member, all other crew members were very pleasant. The Yacht Club provides a shared butler but we had little need to call on his services. Not only would we not hesitate to book on to next years Moody Blues Cruise (details and reviews of which can be found on that website), but we will certainly sail on this ship again. With another new ship already launched and word of another coming in 2015, we will certainly be planning our future cruises with MSC. For this particular cruise, we would however question the policy of no refunds on drink pre-purchased drink vouchers with a policy of if not used, no refund - we have suggested that un-used pre-paid drink vouchers be deposited on disembarkation and a portion (or whole) of face value be given to a charity - this suggestion we posted on the Moody Blues Cruise facebook site but has now been removed! A final word on disembarkation - we left our room at 0715 and was ashore within 5 minutes!!!!!!!! Read Less
Sail Date: March 2012
If I said I was disappointed I would not be telling the truth. This holiday was a joke from the booking onward. Misinformation from jump is correct, wrong details about flight timings and dates, further deliberate errors about airlines ... Read More
If I said I was disappointed I would not be telling the truth. This holiday was a joke from the booking onward. Misinformation from jump is correct, wrong details about flight timings and dates, further deliberate errors about airlines and the ship's route. I didn't read any of the reviews in respect of MSC on purpose as I wanted to enjoy this experience with my daughter. I was wrong; I should have done so, and will always make a point of reviewing any holiday prior to booking, regardless what offers are presented. I will bullet point the issues which we faced, as follows:- - The Lirica which we were supposed to board in Abu Dhabi was not possible due to adverse weather conditions. This I seriously doubt was the case. I feel that Abu Dhabi was never going to be the embarkation point for any passengers, as the Lirica was not going to dock there. - I was disgusted with the attitudes of many of the staff on board. Some of the dining waiting & administration staff were seriously rude. Not the quality I expect to find on a cruise. - I thought the quality of the food was extremely poor. - Being told to hurry up and chose my menu option, was also ill mannered and unnecessary. I don't receive that type of behaviour in MacDonalds, receiving it on a cruise didn't seem appropriate either. - It appeared as if the Italian passengers were given preferential treatment. Announcements were often only given in Italian. Meetings were called for only the Italian passengers. - I had to ask about discounts for drinks. I purchased a non alcoholic book of vouchers and a cocktail book of vouchers. Many of the English speaking passengers were not privy to this scheme. - I found that just about every item purchased on board was liable for an additional 15% charge. Surely, I had already paid for the privilege of travelling on this cruise ship. - An additional charge of 15% on water & other beverages was ridiculous. - Alcohol was not permitted to be brought on board. - I also purchased a couple of 'designer' hand bags on board which have turned out to be 'fake'. I don't usually purchase fake goods, so please find that my disappointment in being fobbed off with such rubbish has been expressed as I have reported that matter, to the correct authorities. - I illustrated my disappointment with the additional charges and found that my debit card was not usable when leaving the ship. - I made an expensive call to my bank at the purser's desk when trying to pay my bill. Apparently my card was not usable, although my bank could not see anything going through. An offer was made to transfer funds directly into the ship's account yet the clerk at the desk refused. Instead I was made to appear foolish and attempts were made to embarrass me at the said desk. Please find that my bank also verified that I could easily pay the bill as it was stated. I was requested to hand over my passport which my details were read out and discussed at length. A coach full of passengers were kept waiting whilst this entire debacle was being administered. - The final port of call was supposed t have been Abu Dhabi. This didn't happen. Our final port of call was Dubai. A lot of time was wasted as we had a 2 hour transfer back to Abu Dabhi Airport. - To add insult to injury, no apology was given - Therefore a p take from start to finish A few of the passengers are in touch with each other and we are all unhappy about the treatment received on the Lirica. Read Less
3 Helpful Votes
Sail Date: February 2012
We have just returned from a cruise on MSC Favorita in Yacht Club. If you want to cruise in peace and quiet with some trappings of style, the Yacht Club may be for you. If you want to socialise or are English speaking and want a ... Read More
We have just returned from a cruise on MSC Favorita in Yacht Club. If you want to cruise in peace and quiet with some trappings of style, the Yacht Club may be for you. If you want to socialise or are English speaking and want a cruise full of entertainment then Yacht Club (and perhaps MSC) may not be ideal. We liked the idea of a cruise with more seclusion, in a high service environment and with the inclusion of a free mini bar and other drinks. No more trying to sneak drinks on-board for that pre-dinner aperitif while dressing in one's cabin. We could also avoid the alternative of trekking down to a bar for an expensive glass of something before rushing back to change for dinner. Yacht Club appeared to offer this with the addition of fine dining and its own concierge which would organise anything for you (although doubtless at some cost). The reality appeared to be a good idea not entirely thought through, with some irritations and rough edges spoiling a good basic proposition. Firstly, the drinks package; it applies within the confines of the Yacht Club area but if you want to visit other parts of the ship and take part in any of the entertainments (there are no activities within Yacht Club itself) then you have to pay for drinks which are typically expensive (about £6 for a Gin and Tonic -- the prices are in Euros) or £3.50 for a small glass of wine. As a result, we drank mainly in the Yacht Club area, rather than enjoying some of the other bars and music throughout the ship. After a while the almost silent nature of the Topsail lounge can become unappealing. Our mini bar was stocked on arrival with a single miniature of gin, whisky and vodka, a couple of cans of beer, a can of Tonic and some soft drinks. Our butler topped it up twice a day and soon learned to add extra gins but we were not allowed to have wine in the mini-bar. This was a small inconvenience as we could call the butler for a glass and it was generally delivered within a few minutes but, allied with the refusal to let us take a drink from the bar to our cabin (up one level and a walk of 20 metres), we felt this was a petty restriction. Equally, extending the free drinks option to us throughout the ship would have cost MSC little more and added to our overall enjoyment. We heard this was to avoid Yacht Club members providing free drinks for other passengers but, as the ship offers other drinks packages which run a similar risk, surely with a little thought this could have been possible. Even in Yacht Club itself, the choice of drinks is limited to certain brands of beer and spirits, a single offering for each of red, white and rose wines plus a range of (mainly vodka based) cocktails. Other drinks attract a supplement. We noticed that Prosecco flowed quite freely in the lounge and deck bars but it was not included in the free drinks list. Dining was our second disappointment. The Etoile restaurant is set aside for Yacht Club members and has a separate menu from the other main restaurants. There are only two choices of main course (but usually four options in the main dining areas) plus an always available option of steak or grilled salmon. The style is definitely nouvelle cuisine and there is less likelihood of adding pounds and inches to the waistline than on other cruises. Wine is free with the meal but again only the standard house wines. We ate some interesting dishes but found the unchanging cheese board and limited dessert selection a let-down. The greatest frustration was the table arrangement. Yacht Club assumes people wish to dine in private and the largest tables are for four people. We had asked in advance for a table of six as we enjoy a conversation with others after a day's activities. This would not be possible. Neither could the Matre D found us another English speaking couple with whom to share a table so my wife and I were forced to enjoy our own company at dinner for each of the eleven nights of the cruise. Fortunately we are still speaking at the end of it. This difficulty in socialising was another issue for us with MSC. On an Italian liner we expect a majority of passengers to speak other European languages and have managed occasional conversations in French, German some other multi-lingual medleys incorporating hand signals and other communication devices. This was our second cruise with MSC and on neither have they been able to match our dining requests. Indeed on both cruises our requests for alternative tale arrangements were met with apparent disbelief and no enthusiasm. On this occasion there were other English speakers on the ship (including two in Yacht Club with whom we could not arrange to co-ordinate dining arrangements) but we met few of them as we were effectively discouraged from spending much time outside Yacht Club. The quality of concierge service and the butler service depended upon who was on duty. We received some excellent advice on what to do when ashore (on our own) but were redirected to the public internet when we wanted to use on-line check-in for our flight home. Our Butler's native language was clearly not English and conversation beyond the ordering of drinks was sparse. He responded when asked for something but there was little pro-active service on his part and the language issue gave rise to a minor mis-understanding over our disembarkation arrangements. There were other minor areas where the promise failed to materialise. Screens were provided at your table in the Topsail lounge with TV, movies and charts of the voyage; but a software glitch meant that the maps did not zoom properly and the screens did not respond well to the mouse/pointer device. The Etoile restaurant is at the opposite end of the ship from the main Yacht Club lounges and cabins so a five minute stroll through the milling crowds emerging from and making their way to the main restaurants is necessary, unless you wish to brave the chill of the upper decks to get to dinner. There were, however, some aspects to be enjoyed in Yacht Club. A small continental breakfast was available in Topsail lounge until a little later than the main restaurants, interesting finger food was served at various times throughout the day and there was the afternoon ritual of English Tea. A selection of patisserie and sandwiches was served on cake stands at one's table with a choice of infused teas prepared at the table by the butlers. Very genteel. The One Pool provided a haven of quiet relaxation when the temperature and sun allowed. A small salad based lunch with a daily pasta dish was available and drinks were served in the hot tubs on request. The cabins are well appointed with robes and slippers although the butler service appears to excuse the absence of tea/coffee making facilities in the cabin and the miniature toiletries in the bathroom make it impossible to differentiate between shampoos, bath gel and conditioner unless you have perfect eyesight. However the greatest bonus was the appearance of a free copy of our English newspaper of choice in time for us to read over breakfast each day. Elsewhere on board there were surprisingly few activities. The Liquid Disco had a daily programme of basic entertainment and an occasional quiz was available. We met a couple of port talks in various languages whilst moving around the ship, but these did not appear well advertised. The activities list for the day occupied a quarter of one A4 sheet with much of the four pages taken up with advertising todays bargains on board. We went on one excursion, a half day tour of Casablanca. The visits to the Mosque and the market were rushed but there was plenty of time for the obligatory stop at the carpet merchant who had a captive audience to view his twenty three designs. At least we managed a visit to Rick's Bar for the essential Casablanca photo. Overall we enjoyed the cruise which we felt, with the discount we obtained, was value for money. With a little thought and more attention to detail from MSC we might have rated it excellent. Read Less
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