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2 MSC Cruises Guadeloupe Cruise Reviews

The worst food ever offered on any Holliday we have been on, very slow service more often forgotten. Staff to client ratio not as advertised. They use every oportunity to throw hidden charges at you. 3.95 plus service charge for water in ... Read More
The worst food ever offered on any Holliday we have been on, very slow service more often forgotten. Staff to client ratio not as advertised. They use every oportunity to throw hidden charges at you. 3.95 plus service charge for water in the room somehow not included in the drinks package! Even orange juice is chargeable on an all inclusive? Watch out for the hidden service charges. Prepare to spend more time on coaches than the actual excursion activities. The actual ship is magnifice but so poorly managed it beggars belief. Comparasons between advertised and reality are miles apart. Everbody, and I mean everybody I spoke to would Never use MSC again. Constantly finding ways to rip you off. When your on board they adopt a like it or lump it attitude. If you go on a cruise with MSC don't expect all inclusive to mean all inclusive. Forget the entertainment, there isn't any, forget the excursions, only there to rip you off not to make you happy. I can't find anything possitive to say about the food or restaurant service, very little choice. No English channels on tv other than 2 repetitive news channels. Charge for films. No tea/ coffee faascilites allowed in the room. What they don't tell you is that they allow local people on at the returning ports at rediculously discounted prices which inevitably means you share an advertised 5 star cruise with ignorant, rude and obnoctious 2 star clients and these account for probably half of the passengers. In summary a beautiful ship, good clean rooms, but this company seems a lot more interested in your money than your satisfaction. Read Less
Sail Date December 2017
The trip started off poorly when our bags were not immediately delivered at the airport carrousel. we were about 10 people and waited 1.5 hours. We were told by Air France they had been transferred to the ship directly, "like ... Read More
The trip started off poorly when our bags were not immediately delivered at the airport carrousel. we were about 10 people and waited 1.5 hours. We were told by Air France they had been transferred to the ship directly, "like Costa". when we get outside the incompetent Rep from MSC was unable to answer anything. We found out later the bags were actually sitting on the tarmac and got the bags ourselves. Check IN went OK but makes no sense - Example you do not give your credit card at check IN. you need later to one of 8 machines once on board to activate your card The service in general was extremely poor quality. There is no sense of client centricity, courtesy that you find with other cruise lines. This means to me that the Hotel manager is not doing his job, nor is their a corporate culture of client satisfaction The security people I believe are Israeli and very serious from a protection perspective (appreciated) but not at all friendly and only speak English. They made you feel like a criminal every time you got on and off the boat. Literally I was affraid of being thrown up against a wall with the looks they gave. There was only one competent person in the Excursion desk. the others were just helpless. excursion are expensive for what they give. If you wanted to visit the ship 39 euros. on other lines it was free Food was really bad. the only really good meal was the Christmas Eve dinner and the pizza! The wine package publicized as being 215 ended up being billed for 264.50. don't ask me how it got to that price Their Casino allows smoking which is horrible and I found it very dubious personally. In the end it was the lack of client focus, lack of courtesy that has push me to write this negative review. The cruise was a Christmas gift from my in-laws for the whole family. MSC comes off is being money hungry, ill-bred and just bad. I have traveled on Costa, Carnival, Celebrity, Paul Gaugin, Cunard and Pontant – this was my first and last trip with MSC Read Less
Sail Date December 2015
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