Review on MSC Divina Cruise
November 5 - 25/2019, 20 days Genoa to Miami
Arrival:
Received no information on how to pick up access card to our cabin
Cabins were not ready, they informed us to go and have lunch, followed by an announcement.
The promised announcement we could not hear, because of the masses of loud guests.
Waiting with our carry on, we finally heard from other ...
We just returned from a transatlantic cruise on the Divina. November 5th 2019 departing from Genoa Italy to Miami Florida.
Embarkation was great and handled quite well. Unfortunately the issues began shortly after. Here is a short description of some of the issues::
Cabin Steward--Either hates his job or is just miserable naturally. I do not even know his name because he barely spoke ...
Subject: Our experience on board the MSC Fantasia cruise ship.
Embarkation in Genoa (Italy) on November 2, 2019, disembarkation November 20
2019 in Santos (Brazil).
On November 2, 2019 we flew with the KLM to Milan. That went well.
Then we drove a shuttle bus to Genoa, a journey of more than 2 hours.
We had a cup of coffee on the plane around 10 a.m. and then nothing more.
We ...
We had a great trip but the time on the ship was a total disappointment . The itinerary was what enticed us to book this cruise. It was our first with MSC and we are very unlikely to cruise with them again. If this had been our first cruise it is possible we would have never returned to cruising.
First impression - beautiful ship but don’t be taken in by this. It is a beautiful facade to ...
This was the worst cruise we ever had. Embarcation in Genova took almost 5 hours. Disembarkation in Durban took more than 3 hours. Because of the bad airconditioning half the passengers were ill after the first week with serious influenca.
The food was very low mass production and below any cruiseship standard. Fresh fruit excisted of melon green, red or yellow with the ocasionsal appel. Food ...
My husband and I sailed on the MSC ship, Fantasia, for a one-week cruise to the Mediterranean September 7-14, 2019. Here are our experiences:
Our experience with the Food/Buffet/Dining Room:
Our initial reaction to the buffet was that it lacked the WOW factor we had come to expect with other cruise lines in terms of food quality, quantity, and presentation. No ice sculptures, no food ...
We chose this cruise because we thought MSC will be a good choice. What a disappointment ,so much so that we wanted to get off earlier.
There is no service. The staff is unfriendly and not prepared to help.
The food is the worst ever. We even lost weight. That was a first! on our previous trips(not MSC)we each gained 6 kilo's. Food choices are very limited and not at all tasty.
For ...
Organization was chaotic, service generally poor! Staff gave misinformation all the time, on one occasion, because of desinformation, we had to go theough multiple queues and run around the ship for 90 mins to rent a stroller! The opening hours of the kids club were nonsense and hectic, not plannable! Weird that parents did not have access and insight to the room where we were supposed to leave ...
Staff rudeness and experience:
-Our party of 6 were split to a table of 4 and share a table of 6 with another party of 4. The other party of 4 agreed to switch table so they can have a private table and we 6 can dine together. After making arrangement with the Dining Room host who said it is fine and he will send info to our cabin. The next evening we were asked by 3 different staff, including ...
Without doubt the very worst holiday (let alone cruise) we have ever been on.
Please, please, please do not ignore the negative MSC reviews and part with your hard earned cash or 'Take a punt' like we did.
Where to start.
1 - Ship - Lovely modern and clean. They've put a lot of thought in to it.
2 - Customer service - non-existent. Most staff are rude at best, hostile or aggressive at ...