MSC Genoa Cruise Reviews
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Cruiser Rating
3.3
Average
587 reviews
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1-10 of 83 MSC Genoa Cruise Reviews
Review for a World Cruise Cruise on MSC Poesia
Jules10192
2-5 Cruises • Age 20s
If I could give no stars I would. I joined a world cruise with MSC and have had nothing but frustration and grievances. If you are a parent I highly suggest considering another cruise line. A child was assaulted by an adult passenger and when the parents filed a complaint after bringing him to the medical center, nothing was done but a warning. The baby pool on the cruise was under maintenance ...
Read MoreSail Date: January 2024
Traveled with children
Review for a World Cruise Cruise on MSC Poesia
Zhena
10+ Cruises • Age 60s
My husband and I embarked on this cruise, despite a radically changed itinerary, because MSC refused our request for a refund. However, our experience was so awful that we disembarked on day 20 of 85 in Walvis Bay, Namibia, and flew home from there. Better to forfeit the unused cruise fare than to continue to subject ourselves to the cruise line’s utter disdain for passengers and 65 more days of ...
Read MoreSail Date: January 2024
Review for a World Cruise Cruise on MSC Poesia
Shellie1408
10+ Cruises • Age 40s
Currently on MSC Poesia world cruise. MSC Customer service has been appalling…. No response to written correspondence sent to UK MD prior to embarkation (due to multiple itinerary route changes - some of which were due to the Red Sea conflict, others due to yellow fever, others due to, well who knows!!) as final itinerary changes were made just 48hrs before embarkation and no option to cancel. ...
Read MoreSail Date: January 2024
Cabin Type: Deluxe Balcony
Review for a Mediterranean Cruise on MSC Splendida
dougfletch
2-5 Cruises • Age 40s
Complaints: 1) Even before the cruise started, upon booking at the said price, 30% of the cruise price was added on as taxes. That was a surprise to me - I never found out who got that tax money, or what it was used for. €300 wasted? Time wasted trying to find out, unsuccessfully, what it was about.
2) Before I even got on the cruise there was chaos. Despite reading all paperwork - I was not ...
Read MoreSail Date: November 2022
Review for a Europe - Western Mediterranean Cruise on MSC Fantasia
CapatinVee
6-10 Cruises • Age 50s
We found a good deal and brought the extended family.
The good: the ship is good enough, lots of cafes mostly closed when you need them. Staff overall good and helpful, some exceptions. Cabins are small and older looking. TV like a postage stamp with white noise.
The bad: The buffet is like a crocodile feeding ground. Food mainly carbs and mostly poor in taste. Although the manager was very ...
Read MoreSail Date: September 2022
Cabin Type: Premium Suite Aurea (sealed window)
Traveled with children
Review for a South America Cruise on MSC Fantasia
alexvandijk
First Time Cruiser • Age 70s
Subject: Our experience on board the MSC Fantasia cruise ship.
Embarkation in Genoa (Italy) on November 2, 2019, disembarkation November 20
2019 in Santos (Brazil).
On November 2, 2019 we flew with the KLM to Milan. That went well.
Then we drove a shuttle bus to Genoa, a journey of more than 2 hours.
We had a cup of coffee on the plane around 10 a.m. and then nothing more.
We did ...
Read MoreSail Date: November 2021
Review for a Europe - Eastern Mediterranean Cruise on MSC Opera
Travel rocks
6-10 Cruises • Age 60s
The excursions were fairly good and so was the food and servers. Everything else was horrible. The beauty salon was awful, terrible communication skills and high pressure staff, like your money was their personal piggy bank. The cabin steward was obviously so badly trained he put dirty sheets with bedbugs on the bed. The Reception staff customer service skills were horrible, assumptions like ...
Read MoreSail Date: January 2020
Cabin Type: Interior Stateroom
Review for a Europe - Western Mediterranean Cruise on MSC Opera
cruisecriticanonymus
2-5 Cruises • Age 30s
Ship is very much understaffed and absolutely not able to offer good cruise for such big number of passengers onboard. Obviously company is trying to save money on all aspects, including food, number of their employees, entertainment variety, and so on.
Dining area on deck 11 is crowded without place to sit, so only way to eat is to take plate outside or in a room.
Automatic hand disinfect ...
Read MoreSail Date: January 2020
Cabin Type: Interior Stateroom
Review for a Transatlantic Cruise on MSC Seaview
jcnz
6-10 Cruises • Age 30s
Told 4 crew about the ordeal including reception who told us "Management has been informed". But nobody ever came to see us or even check if we were ok. Sent an email to customer service department highlighting that this was totally appalling, but they didn't see it that way - "I’m sorry to hear that you felt a lack of support from staff on board. Unfortunately, after the local police have been ...
Read MoreSail Date: November 2019
Cabin Type: Fantastica Inside Stateroom
Review for a Middle East Cruise on MSC Bellissima
torrie
10+ Cruises • Age 70s
My husband and I have been travelling for over 30 years and this was the worst holiday we have ever had.
The Staff and crew are disorganised and poorly trained in there jobs. They have no customer service skills at all. Most looked like they didn't want to be in the job and were reluctant to talk or smile and it came across as they were only there to get paid and tour the world. Not at ...
Read MoreSail Date: November 2019
Cabin Type: Fantastica Balcony Stateroom
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