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8 Helpful Votes
Sail Date: November 2017
On arrival onboard there is a huge hard sell line of touts that surround you as you walk through calling out to you to buy all their extra packages and shoving their ads in your hands. Very difficult to ignore or say no which is what they ... Read More
On arrival onboard there is a huge hard sell line of touts that surround you as you walk through calling out to you to buy all their extra packages and shoving their ads in your hands. Very difficult to ignore or say no which is what they want. Market place buffet restaurant is massively overcrowded, noisy, uncivilised and impersonal. Have to push and grab for everything. Should be split into different rooms. No free fruit juice except at breakfast time and extremely sugary! Coffee is terrible. Hard sellers going from table to table touting for their businesses in your face whilst eating your meals. Pushing you to buy extras such as freshly squeezed orange juice which should be free anyway, soft drinks and payable restaurants, etc, etc. They are rude and interrupt you constantly. The alternative free upmarket restaurant also charge you for water plus commission on top! They refuse to offer tap water. Food there is tiny. 3 raviolis for a main meal or a teaspoon size mashed potato as the only veg with a thin piece of meat. Soup size is about 4 tablespoons. No films, documentaries, dramas, tv programmes for English viewers in the cabins. Only payable ones. They only had news channels and CBeebies in English. Cinema is chargeable. Bowling is chargeable. Free show every evening but Cirque du Soleil in another theatre is payable. Buying a wifi package doesn’t even give you access to your emails. You have to upgrade even more to get that. Excursions are much more expensive with MSC. Much much cheaper if you get a taxi or Hop On Hop Off buses. There is always a Tourist Information desk right next to the ship at every port giving you a free map and directions and ways to get about much cheaper than the ship’s. The ship always gives you the impression that their methods are the only ones, such as their own ‘payable’ shuttle bus to city centre a mile away – not true. Money is taken from your account towards UNICEF without your consent during the cruise. Was told this is apparently “in the small print”. The brainteaser quiz session had 90% of questions regarding MSC i.e. “What benefits are there if you book your next cruise now with us”. I think the word ‘benefits’ should be swapped with ‘hidden charges’. And the words of their show one evening was “We work with Love” - or rather “we work with del boys”. Felt like being hauled through a washing machine with the huge push to make you unwittingly spend more and I will never go with MSC again. Sadly, this mindset of hidden charges/hard sell/fees/commission is rife with all cruise companies and is getting worse. Stay away! Read Less
6 Helpful Votes
Sail Date: November 2017
Just got back form a 6 night med cruise on this ship, Embarkation and disembarkation went as well as expected. In the main the ship was nice, the public areas are good and clean. Cabins (we were in 11210) was very nice. ... Read More
Just got back form a 6 night med cruise on this ship, Embarkation and disembarkation went as well as expected. In the main the ship was nice, the public areas are good and clean. Cabins (we were in 11210) was very nice. Dinning:- The buffet. This was probably the best food you will find on the ship and the best for selection. If you like your coffee I'd would recommend the coffee package (about £25 for about 20 coffees) as the coffee in the machines is a little cheap, drinkable but not that nice. As someone else has mentioned on the forum you don't get spoons just wooden sticks. Allocated Dinning:- The menu was not that good. Food was never that warm. One example of the main meal. I ordered a lasagna but when it came you go what you ordered lasagna no garnish, nothing just a lump of lasagne in the middle of an empty plate not very imaginative. The service and the staff:- I personally found them very nice, my philosophy is if your pleasant to them your pleasant to you. The cabin stewards was always a pleasure to talk to and he did a great job. Out on board:- all good there clean tidy, one of the main gripes is that you couldn't walk round the whole of the outside (walking deck) of the ship as you can on other cruise liners. Read Less
2 Helpful Votes
Sail Date: November 2017
This was our 38th cruise, but first on MSC. It offered tremendous value for money, a good itinerary and an escape from the cold British weather. We sailed from Genoa, Italy to Rio de Janeiro, Brazil, spending 2 days in Genoa at the outset ... Read More
This was our 38th cruise, but first on MSC. It offered tremendous value for money, a good itinerary and an escape from the cold British weather. We sailed from Genoa, Italy to Rio de Janeiro, Brazil, spending 2 days in Genoa at the outset and four days in Rio before flying home. We visited Portofino under our own steam together with a trip on a narrow gauge railway prior to sailing and did everything Rio had to offer before returning home. We applied for Status Match with MSC which was a real boon, half an hour from hotel to stateroom on board! Disembarkation was equally effective. The ship was big, extremely clean, our inside cabin was spacious and well looked after by our steward. Food was excellent in both MDR and Buffet. Previous reviews of Preziosa have criticised cold food, poor service and lack of seats. In my experience none of those factors remotely applied. Remember, this is an Italian ship, not US or British so expect differences!! Entertainment in the Theatre was generally good. 11 out of 14 shows were reasonable, 3 not so. Languages were 6 in variety for introductions but English was always first and all the crew spoke English. Service and Excursions were good, Activities variable. I would definitely use MSC again, in fact we are going from Italy to S Africa next year. Read Less
1 Helpful Vote
Sail Date: October 2017
Intriqued by the Mediterranean itinerary, the Yacht Club ship-within-a-ship, the bargain pricing AND the program that matched our Princess loyalty status, we couldn't be happier with our experiment. We have already booked the new MSC ... Read More
Intriqued by the Mediterranean itinerary, the Yacht Club ship-within-a-ship, the bargain pricing AND the program that matched our Princess loyalty status, we couldn't be happier with our experiment. We have already booked the new MSC Bellissima for the same itinerary in 2019. Highlights? *absolutely gorgeous and easy to navigate ship that is downright lively with great shops, parties and activities *a BUTLER in Yacht Club that met and anticipated every need. Service exemplary throughout the ship. *all but highest end alcohol is included in Yacht Club. I kept track We had 74 drinks and two bottles of free Prosecco. *top-notch food in YC Dining Room AND specialty restaurants, eg Anchor Pub and Butcher,s Cut. Excellent Chef’s Table in EATALY, GREAT PIZZA. *TWO Cirque Shows, production shows fun as well EXCEPT see below *terrific itinerary that included Messina, Naples (we visited Sorrento),Marseille, Malta and Barcelona (don’t miss the Maritime Museum). Lowlights? *Wish they had told us about the planned transportation strike in Genoa when we disembarked. Cost us over $200 to get to Milan. *godawful on-board computer and television system—their website is poor as well. No reason it should be so poorly designed. *Poor meal at Cirque Show dinner—not up to high standards in YC. Mushy fish, overcooked vegetables at a meal we paid extra for. Would opt for cocktail show in future) seats are better at cocktail show as well. *hands down MAGIC FRIENDS is the lamest magic show in the history of the universe. *very limited storage in interior cabin, tiny closet *small casino with impossibly slow bar service Read Less
8 Helpful Votes
Sail Date: October 2017
We've just returned from the Meraviglia, taking our children and grandchildren. Over the last few weeks I have been reading these reviews and getting more and more anxious, to the pointing of considering cancelling and losing a lot of ... Read More
We've just returned from the Meraviglia, taking our children and grandchildren. Over the last few weeks I have been reading these reviews and getting more and more anxious, to the pointing of considering cancelling and losing a lot of money. But we decided to go for it .. and I am so pleased that we did, as many of the reviews I read do not equate with what we experienced. I found the majority of staff to be very friendly and service was efficient. They always made a special fuss of the children. I had imagined living on pasta and pizza for a week, but there was a huge choice of food at the various cooking stations in the buffet .... it did get crazy busy sometimes but we always got our food reasonably quickly and found an empty table to sit at. Main restaurant was good in the evening and so were the waiters. We also paid extra for the Cirque du Soleil dinner show which I thought was excellent and well worth it. The only other restaurant that we tried was the Teppanyaki which we paid for too .... and it was a great evening with really good food. The other facilities were good too and I never noticed it that crowded by any of the pools even on the sea day ..... What I didn't like was that there were people boarding and disembarking at every stop, which gave it the feel of a glorified ferry, with suitcases in the corridors every day, and safety briefings ..... rather than just one day for everyone checking in together. The ship docks about 25 minutes drive to Marseille in the middle of nowhere, so you have no choice but to pay around 17 euros for their return shuttle into town or take an excursion. I think charging for the shuttle to take you where you should be anyway is just greedy and it should be a free service. It also felt quite rocky at certain times - I'm normally a good sailor but had to take sea sickness tablets one night. Finally, watch out for the photo shop con ! They put photos in your cabin during the cruise, which you think are a gift .... but when you check your bill at the end, they have charged 30 Euros for them ..... you need to take them back !! But on the whole the cruise was very good and I liked the mix of nationalities. It's very lively but I didn't see any rowdy behavior .... lots of children on board but there is a quiet adult only bar too, and I would recommend cruising in Aurea Class, which gives you a massive private deck to have use of, plus a number of other extras including a complimentary massage and drink package.. Read Less
3 Helpful Votes
Sail Date: October 2017
We were talked into going on this cruise by my sister in law as it seemed to be excellent value and a good way to see some great european sights. we are first time cruisers and were a little apprehensive especially after reading some of ... Read More
We were talked into going on this cruise by my sister in law as it seemed to be excellent value and a good way to see some great european sights. we are first time cruisers and were a little apprehensive especially after reading some of the reviews.however after a very smooth and easy embarkation we went to our balcony cabin on deck 11 Meraviglia well appointed and clean. We dined in the Red Velvet restaurant most nights where our table server Kowmang from Bali kept us amused and looked after us very well indeed. As some reviews have said portions are not huge but after 3 courses you are full and can always make a trip to the Zanzibar buffet for a pizza and beer supper. As regards the drink packages we just paid as we went and found it reasonable value for money. The entertainment was fun especially the wonderland and queen tribute shows {Freddie Mercury sounded great with an Italian accent} Service overall was good and the shore excursions well organized, the few complaints were mainly passengers who didn't listen to the guides and ran late!! We are beyond the child raising years but from what we saw the kids had a great time especially for halloween. Disembarkation was again slick and easy, If you want to go on a very european cruise I reccomend MSC. Read Less
8 Helpful Votes
Sail Date: October 2017
We chose MSC and this particular cruise because the itinerary Ports of call, suited the half term break for the UK Schools, we booked an Air Cruise, so MSC booked our flights on British Airways, the downside of this, is our flights were ... Read More
We chose MSC and this particular cruise because the itinerary Ports of call, suited the half term break for the UK Schools, we booked an Air Cruise, so MSC booked our flights on British Airways, the downside of this, is our flights were booked on a group ticket, therefore, you cannot check in independently on BA website, on day of departure, early morning flight from LHR, we got shunted around Terminal 5, looking for customer advisors to book us in, the matter got sorted out eventually, but we were disappointed and considered it a bad start. On arrival in Milan, we were transferred ok by coach to Genoa to embark the Armonia, we were bemused by the Italian officials who kept pushing bits of paper around, and bemused at the fact you do not get your cruise card issued at check in, you are pushed on to the ship, only to have to go to your cabin and pick up your cruise cards, then have them activated at electronic data points around the ship, and attach a credit card authorisation up to £250.00 with further authorisations as necessary. So far so good, then on 1st day the life boat and muster drill went ahead, but no one told us we had to scan our cards with the lifeboat attendants, subsequently, we were reprimanded by letter for not attending when we had attended, again another trip below decks to deck 5 to tell reception we had attended, which they promptly promised to rectify, on day 3 we were asked to do the same again. The Ship carries about 2500 passengers and about 700 crew, the majority of the crew are Indonesian, Bars, Buffet, cabin attendants, The ships facilities, and we understand this ship has been refitted it has to be said is exceptionally clean, below decks, the public areas are nice and the Cafe San Marco, the Bar Duomo, etc, and other bars are fairly nice, but this ship is not the RCI Harmony of Seas, or similar, its a much smaller vessel, and the entertainment caters for mainly the Italian Cruise crowd, overtime an announcement is made its in 4 languages, which does kind of give you a headache, secondly, the entertainment on board is limited to the Teatro Le Fenice, with mainly Gymnastic style shows, hand standing, and rather bizarre cabaret acts, we did not use the fine dining areas as the buffet seemed quicker and more accessible, however at peak times, seating is an issue, although there is more seating outside in the Pizzeria, and the Burger and Fries areas, plus you have Italian Gelateria, and Juice bar outside, thats a plus, the Burger and Fries area is open all the time for snacks, as is the pizzeria, although I have to say don't expect Dominos or Pizza Express quality pizzas, they are in the main Margherita's with a bit of this and that on top. The MSC Drinks package policy is rather difficult to get your head around at first glance, since if there are 2 of you sharing a cabin which is the most likely scenario, you must purchase 2 sets of unlimited beverage packages which can be a waste if one of you does not drink, secondly, its pricey, as much as 50 Euro a day per person, or 26 Euro Per day per person if its just unlimited drinks at meals. You can purchase a coffee package for 14 coffees or water package, or soda package, again this to me is bizarre because you are given a book of tickets, which for me is back to school...anyone remember it, every occasion you order a coffee or soda, or ask for water, you have to find the relative book of tickets, to which you must carry them around, and then prefer your cruise card, and sign for the receipt on delivery, again, time consuming, when Norwegian just scan your card and thats the end of it. We used the Thermal Spa area, which for E120.00 plus 15% tax, seemed attractive until you find that there are no Jacuzzi's only, a Sauna, a Laconic room, and some Thermal beds, however having said that at some times we were the only people in, and on a basis that it costs E39.00 per day per couple it works out fairly good value if you use it 4 times in the week. Also unlike other cruise lines, there was only cold tea, and not juice and water as we had experienced elsewhere. The Buffet was our main point of dining, after 2 days my wife started to predict the menu, its mainly caters for Italian customers, lots of Salads, Pasta, some meat, but the menu did not have theme nights as seen on RCI or Norwegian or similar, we were getting fed up with the food after day 3, and started to cut down on what we had, and to be truthful we were disappointed with the food, after having a Scandinavia and Russia cruise with RCI in May, where we experienced the food choices there, this was at best underwhelming. Service on board was fairly good, there did seem to be a lack of drinks waiters during peak meal times, but on deck in the smoking area, we were well looked after with plenty of staff to take our order for drinks, the Cabin attendant was attentive and the rooms made up well every day, and beds put down at night, also one thing I liked was that we had fresh towels every day, the only negative about our ocean view room is that the shower is far too small for most people over a certain body size, the shower has a curtain which sticks to you, every time you go in, which is irritating, I ended up on 2 days going to the Thermal spa area to have a proper shower, however this maybe due to the cabin size, there is sufficient room under your bed for 2 suit cases, but their seemed to be a lack of hangers in the wardrobe, whereas on other cruise lines there has always seemed to be an abundance. Embarking from the ship at the close of the cruise seemed to work ok, our bags were taken on the green tag, and we left the ship within 25 minutes of sitting in the theatre, we were directed outside to our transfer coach, and that seemed to work very well, the only problem again with doing flights through the cruise line is that they drop you off at the airport straight away, which means you have not got time to do anything, and we sat all afternoon in Milan Airport in a private lounge waiting to check in, we understood other passengers from other ships on the same Cruise Line, had been there since 9am for a 17.45pm flight. The itinerary was good, which was Genoa-Marseille, Marseille-Port Mahon Balearic Islands, Port Mahon-Cagliari Sardinia - Cagliari - Malta - Malta - Messina - Messina Naples, Naples - Genoa, we initially booked an excursion to Arles in France, but found out after we had booked the tickets, that they cancelled it, because lack of interest, we were offered an alternative, but asked them to cancel, as we were not interested in any other excursions, In the end we took the transfer at 15 Euros per head to Marseille as the ship docks about 25 minutes away, Port Mahon doesn't require any transfer, the port is just in front of the ship, it can all be done by walking, and Cagliari is walkable as well, we took an excursion for Taormina and Messina, and finally on the last day, Naples to Pompeii, this is an excellent excursion although rushed !!! and lots of hanging around waiting for the tour guides to count up the passengers on the tour at every twist and turn, plus lots of walking, around cobbled streets, however, the opportunity to see Pompeii under Vesuvius is not to be missed. All in All, I think MSC has not caught up with other Cruise operators, in terms of choice, and needs to improve its offerings, it caters mainly to Italians, and the excursions for english speakers is mixed in with German speakers, which means all your tour guide announcements are made in English, then you have to sit and listen on a headset to the same in German, if you speak German and English great, you get to hear it twice, if you only speak German or English, its going to give you a headache, Would I go again with MSC, sadly, whilst some aspects of the cruise were great, i.e. the Ports itinerary, No I would not, and that isn't because I think MSC is that bad, I just think its not as good as what you can buy elsewhere, for a little more money, so for me its a value for money issue, and other cruise operators just do it so much better and have more choices, with better facilities, to me MSC is a no frills cruise, with limited offerings both in Dining and Entertainment. Read Less
5 Helpful Votes
Sail Date: October 2017
after reading mostly bad reviews before we sailed on this ship we were a bit concerned especially regarding the food , however although food did not come up to the standard and choice of our previous cruises on NCL, there was always ... Read More
after reading mostly bad reviews before we sailed on this ship we were a bit concerned especially regarding the food , however although food did not come up to the standard and choice of our previous cruises on NCL, there was always something tasty to eat in the buffet and the main restaurant. Portions were small in main restaurant as mentioned in other reviews , but all you have to do is order as many starters mains or pudding as you like so we didn't find this a problem and the waiters in restaurant were very attentive always topping your wine up . Shows were all ok , entertainment staff were excellent , room was lovely and kept very clean only negative I have is we sometimes found it difficult to get a seat in some of the bars in the evening and there is loads of room for more tables , however the champagne bar on deck 7 always had seats ,and on the last page of their menu there are some cocktails that are included in the drinks package Read Less
4 Helpful Votes
Sail Date: October 2017
MSC Splendida We stayed on the MSC Splendida for one week! The experiences was from positive through to negative. The negative feeling after the trip unfortunately prevailed: it was our first and last cruise and we could not wait to ... Read More
MSC Splendida We stayed on the MSC Splendida for one week! The experiences was from positive through to negative. The negative feeling after the trip unfortunately prevailed: it was our first and last cruise and we could not wait to leave the ship at the end. In general: The Splendida is an imposing and beautiful ship, which has a lot to offer. It appears neat and clean. It was also constantly cleaned and small maintenance work was done. From check-in to check-out all the procedures were quite well organized, which is important with thousands of people on board. At the inspection of the hand luggage my small scissors were taken. It was not a big one, but a small one of an "Ikea triopac". I know that safety is paramount, also to my mind. For a flight, taking away scissors would also have some logic. Here, however, this really made absolutely no sense. After the security check we were told to go straight to the cabin, where the checked-in luggage is waiting. In the latter, I could have taken these scissors on board without difficulty, and afterwards also from the cabin. Knives are in every restaurant, easily accessible which could easily be taken with you and were no less dangerous than these little scissors. About the cabin: Our balcony cabin was pleasant and functional. The bathroom was small but had everything you needed. The shower should be equipped with a Plexiglas pane, since it is small and the curtain At night, it was hardly really quiet. In addition to the normal vibrations / noise of the ship (which didn’t really disturb you), it was always loud in the aisles, the people took little consideration, and were loud, laughed, talked, stomped, etc… even after midnight. Our cabin was also close to a freight door, over which baggage was offloaded from guests, who disembarked at the next port. I could only sleep with earplugs. About the entertainment: The entertainment on board was really good. The various bars have a wide range of beverages and with the all-inclusive drinking package you can really enjoy it. This drinking package is only worthwhile from a consumption of 26 euros+ / person. If you only drink non-alcoholic beverages or coffee, leave your fingers away from it. There were daily shows at "The Strand Theater", which were really great and the performers did a good job. Also at the bars and cafés singers, musicians and animators cared for a pleasant atmosphere. It was never boring on board. Excursions and co .: We did not make any excursions - except the bus ride from Civitavecchia to Rome, since Rome is not directly at the port. We also did not use the shuttle buses provided by MSC to the city centers. These cost between 12 and 15 euros / per person. However, there were always public transport and other alternatives for a total of 3-4 euros / person. The staff - the staff: Most are friendly and helpful. I would like to especially mention "Putra and Orland" who were outstandingly professional and friendly and served us at our dinner-restaurant. Also "Jane Rose" has enhanced our stay with her friendly smile and professional manner. Thank you very much at this point for your great work on a very busy ship. You always have a great commitment and professional attitude. We also have a good memory of Sweta, Martin, Vanessa Dsouza, Nadonza Romano, Gomez Erick. Thank you so much for making our stay worthwile. Unfortunately, we also had negative experiences with employees, especially in busy Bora-Bora / Pago-Pago Restaurant. We have always ordered our drinks from the all-inclusive-Bar-Menu. We waited patiently, waved nicely, asked politely and were not impatient. Nevertheless, we got annoyed looks or our ordering was taken without any conversation on their part. Drinks were given, the cruise card was handed back and they turned away without words. These here are little flaws but they add up and immensely disturb a good experience. Also, one of the officers of the Ship-Inlet-Checkpoint was impatient and had a rude tone without reason! Like I said, security is important but doesn’t necessarily exclude friendly treatment of passengers - especially if they behave, are ready and do not cause any disturbances or interruptions. The Bora-Bora self-service restaurant: Good pizzas, good food, large salad buffet, Unfortunately too many negative experiences. This restaurant was so crowded that it was almost quite loud everywhere. To my taste it was too crowded. Opening-times obviously also do count. In the daily program leaflet, the breakfast buffet was announced to be open until 11.30 a.m.. At 10: 30 already the first buffets were cleared. At 10:45 all the salad buffets were gone and empty. When I asked, I was told that it would have to be cleared up earlier, because of early arrival at the port. Given times should also be adhered. I would not have expected all the buffets to be open but something of everything should be available until closing time. One of the waiters asked a "chef" for me for a bit of salad, but he just curtly said "No, there is no more salad". At 11:15 I wanted to order an espresso and I pressed the "Service-Button" at the table. The part of the of the restaurant I sat had already calmed down. I heard the call tone of the waiter's watch but he simply kept on sweeping the floor. After a while I called again and the clock was beeping again, the waiter did not react to it. I then got up, and politely asked for an espresso in person. The answer: "This bar has already closed". He then reluctantly went to the other bar to get one for me. Ultimately, I got everything, but unfortunately only with detours, delays and a bad feeling. But the best surprise came at the end of our cruise: In the last night of our cruise our bill was slipped through under the door with quite a surprise. We knew, that only 90.- euro for the parking had yet to be paid and all drinks were included in the drinking-package. The amount of the bill was 232.- euro. They charged euro 10.- / person for "service fees" and another EUR 2.- for UNICEF. The Unicef ​​donation is no problem. The service fee though - in our case 7 days, each 20 euros - was not obviously stated at the time of booking. It was anything but transparent. It may have been stated in the terms and conditions or in the contract but I find such hidden costs completely out of order! I complained and the fees were cancelled. I was told that this is stated in the contract and only MSC would cancel the charges on request (?!?!?). I am fine with service charges, but then only when stated openly and transparently at the booking and not snuck in via terms and condition or the fine print of a contract. This said: On the day of departure we could hardly wait to leave the ship! MSC Splendida Wir waren für eine Woche auf der MSC Splendida! Die Erfahrungen waren durchzogen von positiv bis negativ. Das negative Gefühl im Anschluss der Reise überwiegt leider: Es war unsere erste und auch letzte Kreuzfahrt und wir konnten es am Ende kaum erwarten, das Schiff zu verlassen. Allgemein: Die Splendida ist ein imposantes und schönes Schiff, welches viel zu bieten hat. Sie erscheint gepflegt und auch sauber. Es wurde auch immer laufend geputzt und gesaugt und auch vereinzelt sind kleinere Wartungsarbeiten durchgeführt worden. Vom Check-In bis zum Check-Out waren alle Abläufe recht gut organisiert. Letzteres ist auch wichtig bei tausenden von Personen an Bord. Beim Check-In habe ich mich geärgert, weil mir bei der Kontrolle des Handgepäcks meine kleine Schere wegenommen wurde. Es war keine Grosse, sondern eine Kleinere eines “Ikea-Triopacks”. Ich weiss, dass Sicherheit an erster Stelle steht und finde das persönlich auch wichtig. In einem Flugzeug hätte dies an jener Stella auch eine gewisse Logik. Hier aber machte dies wirklich absolut keinen Sinn. Nach diesem Sicherheitscheck ging es nämlich schnurstracks in die eigene Kabine, wo das eingecheckte Gepäck auf einem wartet. In diesem hätte ich diese Schere problemlos an Bord nehmen dürfen und danach auch aus der Kabine, z.B. im Rucksack, der Schwimmtasche, der Handtasche,… egal wie… Sie ist ja dann in gewisser Weise auch die ganze Zeit eine “Bedrohung”. Messer liegen ausserdem in jedem Restaurant herum, die man auch problemlos hätte mitnehmen können und nicht weniger gefährlich waren als diese kleine Schere. Zur Kabine: Auch unsere Balkonkabine war angenehm und zweckmässig eingerichtet. Das Badezimmer war klein, hatte aber alles, was man braucht. Die Dusche sollte mit einer Plexiglas-Scheibe ausgestattet werden, da sie klein ist und der Vorhang immer wieder an einem kleben bleibt. In der Nacht war es leider selten wirklich ruhig. Neben den normalen Vibrationen/Geräuschen, die ein Schiff von sich gibt und eigentlich auch wenig störten, war es in den Gängen immer wieder recht laut, die Leute nehmen keine Rücksicht, sind laut, rufen, lachen, auch nach Mitternacht. Unsere Kabine war auch in der Nähe einer Frachttüre, über welche nachts Gepäck abtransportiert wurde von Gästen, die im nächsten Hafen ausschifften. Auch über uns und neben uns polterte es immer wieder. Ich konnte jedenfalls nur mit Ohrenstöpseln schlafen und bin dann noch immer wieder aufgewacht. Zur Unterhaltung: Die Unterhaltung an Bord ist wirklich gut. Die verschiedenen Bars haben ein grosses Angebot an Getränken und mit dem All-Inclusive-Getränkepaket kann man es auch richtig geniessen. Getränkepakete lohnen sich aber erst ab einem Konsum ab 26 Euro/Person. Wer nur alkoholfreie Getränke oder Kaffee trinkt, lässt lieber die Finger davon. Es gab täglich Shows im “The Strand Theater”, welche wirklich schön waren und die Darsteller haben sich bemüht. Auch in den Bars und Kaffees haben Singende, Musizierende und Annimierende für eine angenehme Atmosphäre gesorgt. Langweilig war es zu keiner Zeit an Bord. Ausflüge und Co.: Landausflüge haben wir keine gemacht - ausser die Busfahrt von Civitavecchia nach Rom, da Rom nicht direkt am Hafen liegt. Auch die Shuttle-Busse der MSC in die Stadtzentren haben wir nicht genutzt. Diese kosteten zwischen 12 und 15 Euro/pro Person. Es gab aber eigentlich immer öffentliche Verkehrsmittel und einfache Alternativen für insgesamt 3-4 Euro/Person. The staff - die Angestellten: Die meisten sind freundlich und hilfsbereit. Besonders freundlich waren “Putra und Orland”, die uns bei unserem Abendessen bedienten. Auch “Jane Rose” hat unseren Aufenthalt aufgewertet mit ihrer konstanten aufgestellten und freundlichen Art. Vielen Dank an dieser Stelle für eure tolle Arbeit auf einem sehr betriebsamen Schiff. Ihr habt euch immer sehr toll engagiert und professionell verhalten. Ebenso haben wir Sweta, Martin, Vanessa Dsouza, Nadonza Romano, Gomez Erick in guter Erinnerung. Vielen Dank, dass ihr unseren Aufenthalt versüsst habt. Leider haben wir aber auch negative Erfahrungen gemacht mit Angestellten, vor allem im rege besuchten Bora-Bora/Pago-Pago. Wir haben immer freundlich bestellt und auch nicht ungeduldig gerufen, sondern höflich aufgezeigt. Dennoch ernteten wir teilweise genervte Blicke, Augenrollen, oder die Bestellaufnahme und Auslieferung viel ohne jegliche Konversation ihrerseits von statten. Getränke wurden hingestellt, die Karte ohne Worte überreicht, das wars. Es sind vielleicht Kleinigkeiten - aber diese summieren sich und stören immens das Erlebnis. Auch einer der Herren bei den Einlasskontrollen auf das Schiff (z.B. nach Landausflügen) war grundlos ungeduldig und unhöflich. Das Bora-Bora - Selbstbedienungs-Restaurant: Gute Pizzas, gutes Essen, grosses Salatbuffet, Leider zu viele negative Erlebnisse. Dieses Restaurant war dermassen betriebsam, dass es teilweise überalll regelrecht laut war. Für meinen Geschmack war es zu voll. Man nahm es auch nicht so genau mit den angegebenen Öffnungszeiten. Im Tagesprogramm stand, dass das Frühstücksbuffet bis 11.30 Uhr geöffnet habe. Um 10: 30 Uhr haben schon die ersten Buffets abgeräumt. Um 10:45 Uhr waren alle Salatbuffets verschwunden und leer. Als ich nachfragte, wurde mir gesagt, dass heute früher aberäumt werden müsse, weil man verfrüht im Zielhafen ankomme. Wenn 11.30 angegeben wird, sollte es auch entsprechend gehandhabt werden. Es müssen ja nicht alle Buffets offen bleiben, aber es sollte von allem etwas verfügbar bleiben bis zur Schliessung. Einer der Kellner hat dann noch einen “Chef” gefragt, dieser aber sagte einfach “Nein, es gibt keinen Salat mehr”. Um 11:15 wollte ich einen Espresso bestellen und ich habe beim Tisch auf den “Service-Button” gedrückt. In diesem Teil des Restaurants war es bereits ruhiger geworden. Ich habe den Rufton der Uhr des Kellners gehört, der einfach schön weitergewischt hat. Nach einer Weile habe ich den Ruf anuliert und nochmals ausgeführt. Die Uhr piepste, der Kellner reagierte wieder nicht. Ich bin dann aufgestanden, habe höflich um einen Espresso gebeten. Die Antwort: “Diese Bar habe bereits geschlossen”. Er ging dann aber zur anderen Bar und holte einen. Letztlich bin ich zu allem gekommen, aber leider nur über Umwege, Verspätungen und einem unguten Gefühl. Die Beste Überraschung kam dann aber zum Schluss unserer Schiffsreise: In der letzten Nacht wurde unsere Rechnung unter dem Türschlitz durchgeschoben mit einer bösen Überraschung. Wir haben im Voraus ein All-Inklusive-Paket im Wert von 392.- CHF und den Rom-Ausflug für CHF 118 bezahlt. Wir wussten daher, dass nur noch 90.- Euro für den Parkplatz beglichen werden mussten und alle Getränke waren ja inkludiert. Der Rechnungsbetrag war dann aber bei EURO 232.-. Für jeden Tag wurden noch EUR 10.-/Person “Service-Gebühren” berechnet und noch zweimal 1.- Euro für UNICEF. Die Unicef-Spende ist kein Problem. Die Service-Gebühr - in unserem Falle bei 7 Tage also 140 Euro - war bei der Buchung nicht offensichtlich und in meinen Augen alles andere als transparent ausgewiesen. Es mag in den AGBs oder im Vertrag gestanden haben. Ich persönlich finde solche versteckten Kosten aber völlig daneben. Ich habe mich beschwert und die Gebühren wurden mir erlassen und mir wurde gesagt, dass dies so im Vertrag stehe und nur MSC die Gebühren auf Wunsch erlasse. Service-Gebühren ja, dann aber offen und transparent von Beginn an ausweisen und nicht hinterhältig über AGB und Kleingedrucktem im Vertrag. Am Abreisetag konnte ich es dann kaum erwarten, das Schiff zu verlassen! Read Less
3 Helpful Votes
Sail Date: October 2017
This was the best itinerary for the time of the year for us. The best part was unpacking once, and our floating 5 Star Hotel followed us around the Mediterranean as we departed Genoa, and visited the most amazing places, including ... Read More
This was the best itinerary for the time of the year for us. The best part was unpacking once, and our floating 5 Star Hotel followed us around the Mediterranean as we departed Genoa, and visited the most amazing places, including Marseilles. Barcelona, Malta, Crete, Corfu Greece and Rome! The food, was consistently excellent; and I certainly recommend the option of having your breakfast served in your cabin; cant beat having croissants and coffee on your balcony watching a sunrise - an unforgettable experience! The entertainment crew were great, with different shows day and night to thrill us! The waitrons were exceptional, with excellent manner and service! Another 'win' was the fantastic organisation of disembarking at every port; nothing was rushed; little queues, and well synchronised timing. The constant maintenance and 'cleaning' was also nice to see; never did I see idle crew members; everyone had a job and purpose and they just got on with it! This was my second MSC Cruise; and we have already booked for another in March 2018! Well done to everyone involved, both on and off shore for great organisational skills and a passion for duty:) See you soon ! Read Less
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