1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Cruises Cruise Reviews

594 MSC Cruises Genoa Cruise Reviews

I booked this cruise, our first in 5 years for my husband and I to try and compensate for a very stressful year and also to celebrate our special birthdays! Not a good start at Gatwick North check-in with BA/MSC due to lack of ... Read More
I booked this cruise, our first in 5 years for my husband and I to try and compensate for a very stressful year and also to celebrate our special birthdays! Not a good start at Gatwick North check-in with BA/MSC due to lack of organisation. No separate check-in desk for MSC passengers unless you were an MSC Yacht Club Member! We were in the chaotic queuing system at BA for 1hr 45mins. No MSC Representative to advise. (I had tried to check us in online the day before but was told by MSC staff member on the phone that I did not need to). Eventually BA staff were calling out to passengers for our flight and others at similar time slot. They then opened a stand-by desk and some passengers could join the Yacht Club queue! By the time we checked in we had only 10 mins to get through Security and to the departure lounge to board. We literally had to run there! I suffer from Arthritis and should not have been doing this! I was annoyed that my husband and I were not seated together on the flight, he was at the rear of the plane and I was in the middle. I had specifically requested when I booked the cruise that we needed to sit together, as my husband suffers from anxiety and is not a good flyer. I spent the whole flight worrying about him and getting up to go and check on him. Very stressful for both of us really. On arrival at Genoa we managed to find the MSC Reps, collect our luggage and board the transfer bus to the ship. On leaving the bus there was no one to tell us exactly where we had to go, no signs and no Rep! It was left to us all to find out! Checking in seemed to take ages but eventually we embarked. The ship was lovely but very crowded. We were on deck 12 and had to take the stairs as the lifts took for ever to come and were nearly always full. Suffering from arthritis of the knees doing all these stairs was not really good for me. We found the staff friendly and helpful and the cabin was lovely too. The Dinner Menu in the Red Velvet Restaurant lacked choice especially for English people and I had to send two (hot) meals back because they were too (cold) to eat! During the week we tried the Buffet dining restaurant on Deck 14. Big mistake, this was so noisy and crowded with people talking so loud and coming and going with plates etc looking for somewhere to sit. Absolutely awful but the choice of menu was better! We did, however, dine in the Red Velvet Restaurant again because it was a calm and relaxing atmosphere, the service was good and we had nice people sitting with us to chat to. My husband was disappointed that none of the Bars stocked English Bitter or Light Ale only Newcastle Brown Ale or Lagers! The excursions were organized ok although one of ours had been cancelled due to lack of interest! My husband was not too well for the last 3 days but we managed to see the shows which were quite good but lacked variety (no comedians) just singing, dancing and juggling! Our disembarkation went smoothly and much better organization at Genoa Airport. We were so looking forward to this cruise and are very disappointed that it did not live up to our expectations. We will not be doing another with MSC. Read Less
Sail Date September 2015
This was our 5th Cruise for to celebrate our 20th Anniversary. All previous cruises have all been Royal Caribbean. Embarkation was smooth and fast (we did arrive very early to port). However, before passing security we were approached ... Read More
This was our 5th Cruise for to celebrate our 20th Anniversary. All previous cruises have all been Royal Caribbean. Embarkation was smooth and fast (we did arrive very early to port). However, before passing security we were approached with the “sales team” trying to sell the drinks packages to us, we hadn’t even had time to think about drinking or should I say how much we might drink onboard. This “hard sell” moment was the moment I realised this was not going to be great cruise. I will also point out that this was probably the first and last time we received a smile from a member of staff. Don’t buy the drinks package until you have been on board at least one day and had a time to relax and think about which package you might need (if any). The ship is sparkling clean, in fact it’s sparkling full stop. A bit “over the top” for my taste, lots of bling and LOTS of swirls and patterns going on everywhere. Tip: don’t pack any busy or patterned clothing if you want to look good on Preziosa. Think plain colours and classic lines for your evening wear. The interior design of the ship looks great when the ship is empty; fill it with passengers and it looks like someone “dropped the trifle”. The cabin was an adequate size and clean, and was maintained clean throughout our trip. Well for 17€ service charge per day extra, would hope so!! (8.50€ per person per day). The stewards on MSC do not introduce themselves to you when you arrive to your cabin, which is a shame, as I think that gives a personal touch. The food was edible, just about. The buffet was a nightmare, and not just on embarkation day, it was awful everyday, some days worse than others. We did not realise that the cruise was a multi embarkation cruise, we embarked in Genoa and others embarked in Valencia and Marseille, this consequently meant that for 3 days of the 6 days of cruising the buffet restaurant was rammed with passengers awaiting access to their cabins! Those of you who have cruised before will know all about embarkation day and it’s pitfalls in the buffet restaurant, well imagine that for half of your cruise! The tables in the buffet were often left full of dirty plates and food for a long time before they were cleared, you would find yourself wandering around for up to 15 minutes trying to find a table. There were no trays to carry your food from the self service areas to your table, so you had to balance everything or keep going back and forth throughout your meal. The food was luke warm and flavourless. The dessert section was even more of a disappointment, MSC are very fond of using some kind of synthetic cream, it’s not the canned squirt cream, it’s worse. The cream had this really synthetic texture and a strange aftertaste, they use it on practically anything and everything that requires cream, it’s truly awful and can’t be good for you. After two attempts at desserts with this cream I had to give up due to indigestion and stomach cramps, so I moved on to biscuits, how can you go wrong with biscuits?. Terrible and bland. The afore mentioned cream was also served with the desserts in the dining room, it kept appearing everywhere like in the film “The Blob”. The dining room experience was something else, tables crammed up together so tight that every night the waiters kept asking us to “move in a bit”, I mean I’m only 66lbs and it was a tight fit for me, lord knows how some of the other passengers got on! Again, the food in the dining room was bland and over salted for some reason (maybe so you’d buy water), I mean you have to pay for water in the dining room. and there is no coffee served afterwards either. Back to the food. It was very rare that I actually finished any of the courses, risotto seemed to be on the menu every night, this risotto mush was literally a spoonful of sugar short of becoming a Rice Pudding, horrendous. The mash potato was full of water, the meat was tough (every night), all in all, just diabolical. This is the only cruise where I actually lost weight! After 4th night in the dining room we realised that it wasn’t going to get any better, so we reserved a table at one of the speciality restaurants “The Galaxy Lounge”. When we arrived we were the only people in there, when we left it was the same story. I will admit the food was of better quality in this restaurant, it was the quality I would expect in the dining room, nothing more, nothing less. We paid 76.14€ for two people with two glasses of wine. On Royal Caribbean you can dine in any of their speciality restaurants for $25, whatever you eat. During our entire cruise I saw no one in any of the speciality restaurants apart from one couple in “Eataly.” This tells you something about the price and quality. Now, the entertainment. We went to one show and it was quite good, lots of acrobatics and sparkly costumes, however after reading the daily guide we soon realised it is he same people in the show every night doing the same thing but under a different theme, so we didn’t bother with any more shows. The entertainment during the day was nothing short of horrendous. All performed on the main “Aqua Park deck.“ Dance lessons, musical chairs and a DRINKING GAME at 11.30am, all blasted through enormous speakers that could awaken the dead, all day, everyday! No matter where you positioned yourself to try and relax and escape the noise it overpowered everything. So loud that is was actually distorted. I’m 50% deaf in both ears and even with tissue paper stuffed in my ears and paying extra to go up to the 18+ deck I could still hear the booming voices of the dance instructors, “ONE, TWO, THREE, UN, DOS, TRES, EINS, ZWEI DREI” Just relentless, more or less all day everyday. One morning we did get peace until about 1.00pm. Even retired to our balcony, but could still hear the noise. It seems as though only a handful of people were actually joining in the activities and everyone else was just putting up with it. It was like “The Emperors New Clothes.” Everyone knew it was bad, but nobody said anything about it. I could just about cope with the bland food, the “hell on earth” buffet, but there was no escaping the noise of the “entertainment” on the main “Aqua Park” deck. Think Butlins or Pontins only with giant speakers. Truly invasive and horrendous. The staff looked over worked and early smiled, I received two smiles, once on embarkation when being sold the drinks package and once when I enquired about buying a photo. Some of the ports of call were too short to bother leaving the ship, Valencia 9.00am-14.30 by the time port authorities had cleared the ship it was 10.00. Then you had to pay for a shuttle bus into Valencia. Marseille 13.00- 20.00 same story. You had to pay extra for shuttle bus into the city. There are quite a few hidden extras on MSC, so please be warned. On the second day and first port we didn’t disembark in Rome, as we know Rome very well and we thought it would be a good opportunity to discover the ship and all it’s amenities. It was a rainy day and quite cold so we thought we could go to the cinema onboard and watch a film. There is no cinema onboard. Usually the ships theatre converts to a cinema, but not on the MSC Preziosa. I made my way to reception to ask what we could do with our day. There was absolutely nothing to do, at all. We just went back to our cabin and read our books. No cinema on a cruise ship? I have noticed that the reviewers that are giving MSC 5 stars are mostly reviewers on their first cruise, do yourselves a favour and next time choose Royal Caribbean, I also believe Celebrity are very good. You will experience a real cruise. never again with MSC; nice ship, and that’s about it. Read Less
Sail Date September 2015
Well if your British and like a cruise where by you can dress up each night forget this one. If you like a cruise where men expect the wife's to dress up and they just can not be bothered, or the none English passages do not want to ... Read More
Well if your British and like a cruise where by you can dress up each night forget this one. If you like a cruise where men expect the wife's to dress up and they just can not be bothered, or the none English passages do not want to mix with you and are rude this is for you. Entertainment if you speak English you have to be very quick to hear the one or two english words they use. It was basic. As for food the buffet can be a bit of a crum to get into. The lunch time dinning is sit where you want again none English passers looked down on use and not want to have us sit with them. Quality of evening meal was average. Cabin was an inside was OK nothing special on tea coffee making but OK to sleep. Ports of call you see lots but each one you feel rushed as have no time in each. All in all a cheap cruise not to be repeted. Sept 2016 we are going P&O Read Less
Sail Date September 2015
My wife and I (56, 54) were the travelers and this was our 9th cruise but first in the Mediterranean. We have been on Princess, Royal Caribbean, Holland America, Celebrity and Norwegian cruise lines. We think we have a pretty well rounded ... Read More
My wife and I (56, 54) were the travelers and this was our 9th cruise but first in the Mediterranean. We have been on Princess, Royal Caribbean, Holland America, Celebrity and Norwegian cruise lines. We think we have a pretty well rounded view of the cruise industry. We have done 6 Caribbean, 1 Bermuda and 1 Bahamas cruise. We flew in from the Colorado, USA 3 days before and went to Venice. This cruise was part of a 3 week Italy vacation. Our embarkation port was Genoa and it was easy to get to by train. You will need to takea taxi to get to the cruise port (€15). Its only 5 minutes to the port. Embarkation for the ship was good not great. The check in desk gives you a ticket to give to a team which turned out to be a sales team. We were pressed to by drink packages but just tell them no if you are not interested and we moved on. The ship is beautiful and the cabin was the best we had of all the cruise lines. We had a balcony cabin on deck 9. The bathroom has a small bathtub so that was nice. If you’re English speaking ,the TV is not friendly for you. Just 2 of 40 stations were in English. However all the excursions are in English plus other languages. We booked all our excursions with the ship and I highly recommend this. They are the cheapest and safest way to go. First port was Rome and nothing short of magnificent. Take the full tour with lunch. The ship did a great job. Second port was Palermo Sicily. I have no desire to go back. They drive crazy and there wasn’t much to do. The beach was ok but a lot of vegetation at the shoreline. Next was Sardinia. A beautiful Island . The beaches were the best . Palma Majorca was the next stop and take the city tour, rich in history and a great tour guide. Buy the pearls because they are from the source. If you are from a non-EU country, make sure you pay by credit card and get a VAT refund form. Once filled in and sent back they will refund your credit card the VAT. If you pay by cash, you’ll get a check in Euros in the mail which is tough to cash in America. Valencia Spain was next, didn’t care for it, people were rude. Last stop was Marseille France. We did a two city tour and it was great. Hits—The ship is new, beautiful and clean. The cabins were the best. Misses- The food wasn’t good. We are not picky and understand they have to cook for thousands but for an Italian line we had high expectations and they were not met. The staff wasn’t that friendly. We understand the multiple languages that are spoken on the ship but a smile is universal. If you are American, this is not the Caribbean and you are in the minority. It was 3 days before were heard American English. Most passengers are from Italy, France, Germany and Russia. The thing is nobody cares where you’re from. Everybody does their own thing. It was a good cruise but we don’t feel the need to do another Mediterranean cruise. Read Less
Sail Date September 2015
...wait, sunlight is not free either! At Preziosa you have to pay for admission to “solarium” (this is what they call "adult only" pool) And it is not cheap! Do not remember exact number – something like 12 or 18 euros. ... Read More
...wait, sunlight is not free either! At Preziosa you have to pay for admission to “solarium” (this is what they call "adult only" pool) And it is not cheap! Do not remember exact number – something like 12 or 18 euros. MSC would charge you for everything that other cruise lines offer for free: room service, tea and coffee at a restaurant, a ride from your ship to a port exit. Some commercial ports have strict safety rules: passengers are not allowed to walk across on foot there. At those ports other cruise lines offer a lift for free to their passengers...MSC cruises would sell you a ticket for 12 euros... and a taxi ride cost twice less then MCS is charging you for a short shuttle bus ride … Same story with their excursions – overpriced, but the quality is not there. In Italy tour guides could hardly speak English. Not all of them, only those hired by MSC. We booked only one tour in Rome through MSC. Our tour guide was pathetic! We have seen many decent guides at Coliseum. They spoke perfect English. It’s a shame that MSC cannot afford them! MSC is trying to save on everything: services, meals, materials…You are allowed to have only one pool towel per day. No, you cannot change it at a pool side. Laundry is also pricey. Yes, it is expensive at all cruise lines, that much I know. We have taken 5 cruises before. But no one ever charged 7 euros to launder a T-shirt, as MSC did. Pillows we had to slip on for 7 days were so old … they were literally falling apart... I am wondering: how come that a new ship got those disgusting, worn out pillows? Probably, they had been donated to MSC by a local shelter. Or they bought them at “Second Hand” store…I cannot find another explanation… Servings at a restaurant were ridiculously small. I am neither a foodie, nor a big eater, but have to say that an appetizer, a main course dish, and a desert was not enough even for our 10 years old child. We figured out that we have to order 2 main courses and 3 appetizers... that did not work out either…The service was horrible – slow and unprofessional; our orders were mixed up every night. We had to wait half an hour for every piece of food…and when it –finally! - arrived, it appeared to be a wrong order. After suffering for a couple of days, we decided to have dinner at a buffet instead. Here comes another problem – not too many choices…pizza, hamburgers, hot dogs. Costa, Celebrity, Royal Caribbean, Norwegian – all of them carry either sushi or lax. I like Italian food, but for how long can you eat pizza and pasta?! Many thanks to MSC, I lost weight at that cruise…not that I had that many extra pounds… but it feels good any way… that’s the only positive thing I have to say about MSC cruises. MSC barmen put no alcohol in drinks at Preziosa. My advice – order wine. Otherwise you would have a glass of juice for a price of a cocktail. Tiny spa, also overpriced… Cheap materials used all over the ship: plastic where other cruise lines use marble, vinyl tiles in place of natural stone, etc. Many years ago we cruised on Costa Atlantica; that ship was absolutely beautiful… cannot say the same about Preziosa. Entertainment also left to desire. Shows were more or less OK, but not all musicians were OK. Two guys used to play guitar standards (Gipsy Kings and such) at a mail lobby, close to our cabin…I wish I had ear plugs on me…they were absolutely deaf-tone…how come that Italian company cannot find decent musicians?! Everyone is musically inclined in that country. Not only cheap, also rude. They never yield to guests… MSC employees just walk into you! No apologies ever offered! Passengers have to yield to them! When we disembarked, we brought our luggage with us in order to avoid waiting for our time slot. Passengers at EVERY cruise line are allowed to go right through if they did not check in any suite cases. It was a problem at MSC. They tried to make us waiting! That attendant started to argue with me, he raised his voice…after I asked him to bring his manager, he said “Ok, I will let you go this time, but next time you have to wait for your label color to be called” My dear, I can assure you that “next time” will never happen! We’ve got enough of MSC…never again! Read Less
Sail Date August 2015
Having read many poor reviews of the Fantasia I set off with some doubts re the "wiseness" of my decision to choose a cheap Mediterranean cruise. I rarely (only the second) write reviews but felt that the excellent staff and the ... Read More
Having read many poor reviews of the Fantasia I set off with some doubts re the "wiseness" of my decision to choose a cheap Mediterranean cruise. I rarely (only the second) write reviews but felt that the excellent staff and the ship should be given a fair report. All the staff we encountered were super: always smiling, pleasant and very willing to help. The restaurant staff were very good at their job and obviously proud of the service they provide. Our particular waiters: Gedi and Martin, also Ronald and Danny (Head waiters) were very attentive and remembered drink and meal preferences, they were also good fun especially on the themed evenings when a small show was performed when the desserts were served. They spent time and made us feel important in a very busy restaurant. The quality of the food was excellent: especially in our allocated Red Velvet Restaurant. The food in the buffet wasn't always piping hot but was never cold, if you are eating in a buffet situation you do not expect silver service. The buffet was very busy at peak times and be prepared to "queue" with some less patient passengers but again plenty of staff to help out and keep the tables cleared and the counters full. The staff in all of the bars we went in were very efficient also quick to notice empty glasses and ask if you would like another drink without being pushy; too many names to remember: Maddi stands out but many many more who all contributed to make our holiday a most enjoyable one. We didn't go on any organised excursions but used the ships shuttle bus service: I think this should maybe have been a little cheaper in some of the ports as they were definitely needed due to the distance to walk ashore sometimes. These were well organised, again quite busy at the peak times. The embarkation and disembarkation process was well organised: inevitable queuing due to the numbers involved; a little tiresome but hard to avoid. Naples port was a long process to get back on board but the other ports were not so bad. We went to 3 shows during our 7 night cruise: we chose the ones that were more of a variety style and enjoyed them. One regret I have is not to have made more of an effort with the photographers to have a nice family group taken as we bought most of our photos at the end anyway but only had a group shot in the restaurant. The decks and pools were busy on the sea days but we upgraded to the Deck 18 and had a lovely restful time. There are plenty of beds around but quite close to each other, the crew put out differing numbers of beds dependent upon how many passengers stayed on board. The ship was amazing: from the the moment you walk on-board and see that awesome glittering crystal stairway. the whole ship put us in mind of the Waldorf in New York it was so opulent. Everywhere was clean, there was nearly always a cleaner somewhere unobtrusively polishing or sweeping . It was well organised but busy as a large ship with a lot of passengers. All in all a fantastic holiday: we wanted a restful time and that is what we got, with excellent service, Thank you Fantasia and your crew Read Less
Sail Date August 2015
We have been on several cruises and will never cruise with MSC again. The ship was nice and our cabin was very pleasant as was our steward, but that's about all I can say on the positive, unfortunately Firstly we chose the wrong ... Read More
We have been on several cruises and will never cruise with MSC again. The ship was nice and our cabin was very pleasant as was our steward, but that's about all I can say on the positive, unfortunately Firstly we chose the wrong time of year, cannot blame MSC for that. The ship was over run with children being holiday time and every pool was overtaken by kids making it unpleasant for adults to use any of the pools. Some children were running along the passage ways even late at night totally unsupervised. We found the dining room very crowded and the service and food was not up to the standard we have been used to on previous cruises. The waiters were passing dishes across tables partly because they couldn't squeeze around the jammed in tables. On other cruise lines the staff are very particular about hygiene, reminding people to disinfect their hands on entering the dining room. On this cruise the hand disinfectant was pushed out of the way, sometimes not working and other times not there at all. Not good enough especially with so many families on board. I cannot consume dairy products and for the first few mornings I was able to get a soy coffee at the coffee shop. One morning it was announced that there was no more soy milk. Since it was available in the restaurant for breakfast that morning my husband asked could some be obtained from the dining room. Apparently there is a rule that this cannot be done. We had paid for the drinks deal which includes coffee (not cheap). Also we were horrified that guests are required to pay for water in the dining room. We will cruise again although not with MSC and would not recommend the company to our Australian cruising friends. The shore excursions were good however and we had some very nice local guides. They were well organised and our embarkation and disembarkation went without a hitch. It is a shame that the actual shipboard experience is definitely not good, Read Less
Sail Date August 2015
We enjoyed the cruise but there were a few bumps in the road. British Airways flight from Gatwick to Genoa mislaid my wife's suitcase containing everything needed for the trip. Customer services aboard the ship showed some initial ... Read More
We enjoyed the cruise but there were a few bumps in the road. British Airways flight from Gatwick to Genoa mislaid my wife's suitcase containing everything needed for the trip. Customer services aboard the ship showed some initial interest and assured us it would be delivered the following day at our first port of call in Naples, it wasn't. We were then assured it would be waiting for us in Messina, second stop, it wasn't. Further responses were limited to shrugging the shoulders. I was sharing a cabin with my teenage son and had requested the beds to be configured as a twin, they weren't. I asked the steward to rectify this but was told it was too late that evening but could be changed the next day. This necessitated the long walk to customer services in order that they could call the steward to resolve the issue, which it was late that night. The cabin was spacious and clean with a balcony slightly larger than I had experienced in the past, so after the initial hiccup, pleased with the accomodation. It did take a few days for the steward to remove used glasses and crockery from the cabin, on the 3rd day I scooped everything up and delivered to the nearest steward, after that things improved. The buffet restaurant served excellent food but the available seating was inadequate and in the end we gave up and just used the a la carte restaurant for breakfast, lunch and dinner. This was excellent for both quality of food and service. The elevators were too inadequate, we could have spent several hours over the course of the week waiting had we not been fit enough to use the stairs. The theatre was excellent and there was a variety of entertainment in the evenings that were very good. On board activities were available, but not a great deal for younger guests. On the final day I returned from Marseille early thinking I'd spend the afternoon on the balcony reading, snoozing etc, but unfortunately the connecting door between mine and the adjoining balcony had been opened and not locked. It slammed open and shut in the wind (nothing availabe to wedge it) so the peaceful afternoon had to be abandoned. It took multiple phones calls, many visits to the lobby and approx 4 hours for this to be resolved. The embarkation/disembarkation were painless, although the transfers from/to the airport utilized 'vintage' buses without air conditioning or blinds, in 35c this was a little uncomfortable. My wife was reunited with her suitcase 2 weeks after arriving back in the UK. Read Less
Sail Date July 2015
This was our first cruise with MSC having travelled quite a few times with both RCL and NCL, and our first without children. We were fortunate enough to stay in the MSC Yacht Club area of the ship, and cannot recommend it highly enough. ... Read More
This was our first cruise with MSC having travelled quite a few times with both RCL and NCL, and our first without children. We were fortunate enough to stay in the MSC Yacht Club area of the ship, and cannot recommend it highly enough. The cabin was the best we've had by some distance, and the exclusive facilities the yacht club provides were well worth the additional expense. From the moment we were greeted at check in, to the morning of the departure, the service in every venue was faultless. English was widely spoken although some staff admitted that this was not so much the case on the ship in general, as we did indeed find at the Buffet and some bars, but it was never a major issue being eventually understood. As previously stated, the majority of passengers are from Continental Europe but we never really encountered any of the rudeness or excessive smoking others have mentioned. There were 3 main pool areas on the ship and sun beds always seemed available on the upper levels from what we saw, but there's no adult only space. We actually enjoyed the slightly unusual itinerary of arriving midday at some ports or leaving mid afternoon, as it gave some days the feeling of being both 'at sea' and 'in port'. We were also the only ship in most ports which meant there were no crowds or traffic when leaving and returning to the ship. The one thing that does let this ship down however is the food - that said it wasn't terrible, but something akin to one notch below that of the MDR standard of Royal Caribbean. And if you book the Yacht Club and are expecting haute cuisine in their exclusive restaurant - think again. It wasn't so bad that I'd never cruise MSC again, but there is definitely room for improvement. Oh, and a quick word about the suggested dress code. It is largely ignored. There are 2 formal nights and for men a Jacket and trousers without tie will more than suffice. Leave the Tuxedo at home. Overall, and yes it may well be because of the Yacht Club, we had a fantastic week on a beautiful ship with exemplary service. We didn't go hungry but MSC clearly has work to do in the food department. This will definitely not be our last MSC cruise. Read Less
Sail Date July 2015
My wife and I are regular cruiser and booked this cruise to experience a new style very large ship. On arrival at Genoa check-in was chaotic but nevertheless we got from arrival to ship in less than 30 minutes. Information was limited ... Read More
My wife and I are regular cruiser and booked this cruise to experience a new style very large ship. On arrival at Genoa check-in was chaotic but nevertheless we got from arrival to ship in less than 30 minutes. Information was limited and hard to find. We had booked cabin 10118 which was available from 2pm. The cabin was large and very clean. It had a superking sized bed, a three seater settee, fridge/minibar, safe, TV and masses of cupboard space. The shower room was large although the actual shower cubicle was on the small side. It had usable soap, shampoo, and shower gel. Towels were changed twice a day and sheet every couple of days. There is no kettle in the cabin and if you take your own and it is seen on the luggage security x-ray it will be confiscated along with any alcohol. THE RESTAURANT on deck 5 was excellent. The menu was varied, the food well cooked and presented. The service was good and NOT rushed. THE BUFFET was massive with loads of 'food stations'. At busy time it was manic but if used when less busy the food was hot and well cooked. We had the ALLEGRISSIMO DRINKS PACKAGE included which is great value and covered all drinks and bottled water as well as ice cream. Drinks in the cabin from minibar and supplied bottled water are chargeable so it pays to take bottled water from the bar to the cabin. There is a water and a ice fountain in the buffet but water in the main restaurant is chargeable without a drinks package. The four pools were very warm but when at sea, like the deck space, were very crowded. My wife enjoyed an early swim as the pools open at 7am. ENTERTAINMENT. The ship has a theatre that was very impressive. The shows were good but some catered for the Italian guests. Entertainment in the bars was piano players and singers. On deck there something going on all day but I found it too noisy and avoided it. SMOKING is still permitted on parts of the open deck including bars and in some inside bars and the casino, as a non smoker it was hard to find a spot without smoke. Some ignored the rules and smoked anywhere including the balconies. No crew members stopped them. CHECK OUT. We had to vacate our cabin at 7.30am. Our flight was at 1.30pm but despite this our transfer coach left the ship at 9am.which meant that we were waiting at the airport for four hours for our flight. THE NEGATIVES. The ship caters for people from all over the world, with a large Italian contingent. All announcements are in five different languages and difficult to follow, by the end of the voyage you tend to ignore them as too much concentration is needed to listen. Some of the Italian guests do not think that the 'rules' apply to them. This includes smoking, towels on chairs and good manners. Many nights were were woken up by Italian guest in the cabins areas talking loudly and allowing there child to run riot. It could have spoilt the holiday if you allowed it to. WOULD I GO AGAIN...yes if the price is right. Read Less
Sail Date July 2015
After a week on the ship which was very crowded and standing room only in the pools on our last morning we were told to meet at 8.45 to disembark. We were told that we would be taken to the airport which is a 10 minute journey for our ... Read More
After a week on the ship which was very crowded and standing room only in the pools on our last morning we were told to meet at 8.45 to disembark. We were told that we would be taken to the airport which is a 10 minute journey for our flights which were at 15.10. So in other words they wanted to dump us off as quick as possible even though we had paid for the transfer which should have coincided with our flight time. I have traveled with other cruise ships before and I have NEVER been dumped at an airport 6 hours before my flight. The customer service desk were very unhelpful and could not tell me whether there would be any taxis available for us to go later and the excursion desk again had no idea. In fact they had no idea about any of the ports that we docked at. All they wanted to do was sell their own excursions. We had a big issue with the internet which I purchased before departure. The service was appalling and most of the time was unable to be used, We spoke to customer service again and again about it but they were not interested. I wrote to MSC and they too would only offer me a discount on my next cruise with them as long as I use it within the next 4 months. NEVER at anytime did they attempt to deal with the other issues just the internet. In other words they ignored it all. Read Less
Sail Date June 2015
Great ship. Stink of smoke. Smokers in public areas. No crew enforcing rules i.e. no food or drink in theatre, passengers doing just what they pleased. No taking of videos in theatre.... passengers doing this anyway. as I said no one ... Read More
Great ship. Stink of smoke. Smokers in public areas. No crew enforcing rules i.e. no food or drink in theatre, passengers doing just what they pleased. No taking of videos in theatre.... passengers doing this anyway. as I said no one to enforce rules. Kids running wild.. Dining room packed like sardines. Noise unbelievable. Unable to find seating in cafeteria (do I mean canteen). Food, well you can get better at your local pub and more choice. Activities based around pool. but you cant get seats, A lot of forethought should have been applied when ship was being designed. Charge for excursions astronomical. Shuttle buses. 10 euros for 5 minute ride....it is cheaper to get a taxi. Staff in dining room were very good as were cabin staff. Our cabin 10006 was fantastic. Queen bed (not two singles) overlooking prow of ship. Amazing space with a walk in wardrobe complete with large chest of draws and shelving. Spotlessly clean (as was rest of ship). Complaints were dealt with by telling you they would take of it, but this never happened. There were other things which we were not happy with but I will not bore you further. Enough to say this was our first and last cruise with MSC. Back to RCI or Carnival. May even try P & O. who knows? Read Less
Sail Date June 2015
We (a family of 3) were on our third MSC cruise and second in the Yacht Club. Nothing earth shattering to write about. The YC experience is beyond compare. The food was excellent although the soup served in Palmerie was almost (just ... Read More
We (a family of 3) were on our third MSC cruise and second in the Yacht Club. Nothing earth shattering to write about. The YC experience is beyond compare. The food was excellent although the soup served in Palmerie was almost (just almost, mind you) barely warm enough once or twice. The choice of food in said restaurant and in the Top Sail Lounge / The One Bar area was adequate but on one day was, in my opinion, too fish heavy. Service was top notch in the YC area. The couple times that we ventured out of the YC area, i.e. to the buffet, it was a madhouse. Sure the ship was crowded but we were turned off by the lack of respect displayed towards the ship and other passengers - dirty diapers left on the deck near the pool, cutting in line, etc. We were quick to return to the respite offered at the upper bow area. It took us having the YC experience after have the Bella experience to see the contrast between the two levels of service and really appreciate the tranquility and service provided by the Yacht Club. Will we return to MSC? Yes. Will we book the Yacht Club again? Yes. Recommended. Read Less
Sail Date June 2015
Extraordinary experience. The ship was very clean, all the staff was absolutely amazing, very helpful and always nice. We have cabin Fantastica with balcony and with full board and special drink package. The room service was ... Read More
Extraordinary experience. The ship was very clean, all the staff was absolutely amazing, very helpful and always nice. We have cabin Fantastica with balcony and with full board and special drink package. The room service was excellent, always fresh and always in time. The food was very good, fresh and delicious. We prefer the rooms service instead of the breakfast rush in the ships restaurant. The swimming pools were full of people but clean and very good. Bars are open everywhere till late night. We had seven stops in Western Mediterranean - Genoa, Rome, Sicilly, Mallorca, Marseille and o. All these stops were perfect organized. Transport from/to the destinations with air-conditioned buses. Everything was very fast and easy. The dining was OK, we choose everyday from few main courses and it was very good and fresh. The entertainment was OK, but we prefer the bars. Gym was OK as well. Read Less
Sail Date June 2015
This was our first cruise so I did a lot of research before travelling. We decided to book with MSC as the route appealed to us and they were offering free flights with our package. Having now completed the cruise I am amazed at the ... Read More
This was our first cruise so I did a lot of research before travelling. We decided to book with MSC as the route appealed to us and they were offering free flights with our package. Having now completed the cruise I am amazed at the petty things that people critise MSC for as our experience was so positive. We had one set back before we traveled. We requested 1st dining but were assigned 2nd and on a waiting list for 1st. Our travel agent emailed MSC and this was sorted out by the time we arrived in Genoa. Transfer from the airport was smooth and embarkation quick and friendly. Our cases were outside our cabin within the hour. The MSC Prezosia is an absolutely stunning ship. I cannot stress how clean it is inside and out. The company go to extraordinary lengths to ensure that hygiene levels are maintained at the highest level. Now for the food. The food in the buffet was excellent. The food offered varied considerably and was updated more than once a day. There was a large selection of fresh fruit and vegetables, pasta, pizza, breads plus a carvery meat each day. English breakfast is served until 10.30am each morning. There was an amazing selection of pastries and cakes on offer which changed each daily. Everything was cooked to perfection. This area was one of things we were most impressed about. The buffet is large and very busy at times however we found (after a few days) the quieter spots at the back of the ship. We dinned in L'Arabseque. The dinning room was very glamours. There are 5 courses offered with dinner. The food was good but not as good as the buffet. Service in every area was great. Everyone from the bar staff to guest services were friendly and helpful and very engaging with the children. UK travelers are in the minority on this cruise which we actually enjoyed. There is a good mix of German, French, Italian and Spanish which gave the cruise a real European feel. The entertainment geared up to appeal to the majority though. There were very few announcements over the loud speakers. MSC manage to take new arrivals through the safety drill each day without having to involve the whole ship. Subtle but cleaver. The pool areas were clean and well equipped with numerous bar areas. EXCURSIONS: ROME - We did Rome on Your Own with CIVITA Tours. The free shuttle bus drops you are the port entrance where you meet the CIVITA rep. It takes just over an hour to reach Rome. We were met at 3.00pm for the return journey. We made it back just before the deadline. PALERMO - This is the most unregulated port we visited. You are hassled by the local cab drivers as soon as you get of the ship who do not take no for an answer. We eventually agreed to pay 80 Euro for a return trip to Monreale. CALAGRI - Not much to see here unless you go further afield and visit a beach. We did the small train tour but they stuggled to pick out points of interest. It was only 8 Euro each. PALMA - Amazing and a real stand out. We know Mallorca well but was still impressed as the boat sailed towards Palma. We traveled by taxi up to Valdemossa in the mountains. It cost 29 Euro each way. VALENCIA - Busy Spanish town. Hop on bus was not worth the money. We waited half an hour for one to come along and then spent an hour and a half being bused around the outskirts of town. Tip - walk into the centre of Valencia to see the historic buildings and don't bother with the tourist bus. MARSEILLE - Marseille is lovely. Very pretty and had a lovely feel to it. We got the panoramic bus up to Notre Damm. Will definitely visit again. GENOA - We didn't get to experience Genoa was we boarded here. We disembarked smoothly but had a 5 hour wait at Genoa for our flight home. I guess this could not have been helped. We will definitely be cruising again with MSC. A great professionally company in every way. Read Less
Sail Date May 2015
Let me start off by saying that my wife and I are Americans and have cruised many times and traveled throughout southern Europe before. We are not ones to complain, more or less we assume everyone is doing the best they can. But this ... Read More
Let me start off by saying that my wife and I are Americans and have cruised many times and traveled throughout southern Europe before. We are not ones to complain, more or less we assume everyone is doing the best they can. But this cruise was pathetic. Wanting to enjoy a vacation with mixed cultures, to enjoy the differences in culture and language, so we booked a 7 day western European cruise from Genoa. We never anticipated that we would be the only English only speaking Americans. On the first day we saw that the size of the ocean view cabin was half the size as depicted in the brochure. When I inquired they said, after unbelievable miscommunication, that was the normal size for 2 people. The picture was for four people. No room cleaning that day. After the third night of being alarmingly awoken at 3m with yelling and banging when they began loading the next ports luggage right outside our cabin. At 3am I called guest services and said "What the hell are you doing outside our room", to which I got the reply "you are being rude" and hung up. Still no room cleaning, got my own clean towels off the hallway cart. The next day a message to see front desk. They arranged for us to move to another cabin. We moved ourselves. Then surprisingly, they sent up a bottle of champagne and a dozen chocolate truffles, which arrived just as we were heading out to dinner. We open the bottle of champagne and tasted it, and tasted 2 truffles. Not bad. Then we come back from dinner 2 hours later and the bottle of champagne and truffles were gone! Still the room was not cleaned. It never was cleaned the entire cruise. The service at the bar or any service counter was comical. I walked up to the bar and attempt to order a martini. After 5 minutes finally getting one of the tenders attention, I was told to get a waitress. Then I waited for a waitress another 5 minutes, which then went and gave the very same order to the same bar tender all while sitting there in front of him. It was almost like I was interrupting them. On other cruise lines they almost trip over each other attempting to serve you, and they know your name and drink by the end of the first day. Europeans must be very use to "queing" as they say. Imagine 5,000 people on a single ship getting back on a single gang plank. On this ship, there is usually only one person checking cards. And you know when the little old lady has trouble finding her card, even though she has been in line for 20 minutes. And the entire line comes to a screeching halt, and not one person thinks that's unusual. Not one person seems to think it would be a good idea for the other card checker, if there is one, who is just standing around talking to the other card checker, that they should step the old lady aside and allow the line to continue to move. We just laughed as we stood there, in line, waiting and waiting. Some cruise lines want you to think that you are sailing on a grand, huge and wonderful ship. But the reality is someone thought it was a good idea to jam 3 or 4 extra cabin levels onto a normal ship and have twice as many people share the same amenities. Everywhere you went there were lines, no chairs, crowded elevators, and poor service. The food was the exact same thing every morning, consistently running out. The dinner was good and entertaining. There were little of nighttime shows. Although myself and my wife are fairly attractive people and fairly friendly, there was not much talking amongst the various tribes of Europe and certainly not with us. The Germans would stare, the French would just nod, and the Italians would just walk into you. Imagine 6 or 7 different cultures frantically trying to get a cup of coffee from a single pot. It was really interesting in a sad kind of way. Elevator rides were crammed with no one speaking. We have had wonderful experiences in Italy and around, but I guess that was just "tourist business friendly". I had read the reviews, and just thought, the service crew just came together for the first year and maybe have not had enough time to work out the flow of things. No, even now they were miserable overworked and not helpful or caring. Never again MSC. Read Less
Sail Date May 2015
My husband and I have just returned from a week cruise from Genoa, Civitavecchia, Palermo, Cagliari, Palma De Mallorca, Valencia and Marceille and we found it to be absolutely fantastic. The ship itself is magnificent and you feel ... Read More
My husband and I have just returned from a week cruise from Genoa, Civitavecchia, Palermo, Cagliari, Palma De Mallorca, Valencia and Marceille and we found it to be absolutely fantastic. The ship itself is magnificent and you feel that you are surrounded in luxury. The shows every night are a must and are very good. And few tips - On the days that you have the mornings on the ship and only arrive in port a bit later, go to the Jacuzzi at 7 before it gets too busy. Such a nice start to the day. Deck 14 inside the Aquarium Park. The food in the restaurant is very good. You can have all meals in the restaurant, not only dinner. Check your daily program for breakfast and lunch times. The buffet is average. It's worth while taking the Allegresimo premium package. It includes all drinks, including premium spirits, all cocktails, even all coffees and specialty drinks and also includes all items from the bakery and ice-cream menus, even the special items. Basically anything you want to drink and ea. It doesn't include the food in the Easily, but with such fantastic food in the restaurant there is really no need to go to the specialty restaurants and pay extra! Msc has again proven to be a wonderful cruise line (it was our second cruise) and we will definitely be back for more! Read Less
Sail Date May 2015
We usually cruise the Caribbeans but wanted to show our daughters a bit of Europe for a change. Although the food reviews had us worried we figured it couldn't be too hard to find something eat. Wrong! I can only say that most ... Read More
We usually cruise the Caribbeans but wanted to show our daughters a bit of Europe for a change. Although the food reviews had us worried we figured it couldn't be too hard to find something eat. Wrong! I can only say that most of the time half the buffet was closed and the other half was over crowded. They served the same food the whole cruise more or less (recycling everything). They had 1 kind of soup (Miso) the whole week. The coffee was really undrinkable (they have the same machines as Carnival so they must be using the cheapest kind of coffee beans I guess). The staff seemed miserable which would explain why the service wasn't good (room attendant being the exception). We never got our onboard credit (even though we had a hard copy to prove it)- 'they couldn't find anything in their systems' we were told after days of begging them to check. This was unfortunately the cruise were several of our fellow cruisers were murdered in a museum in Tunis (we knew the risks so stayed on ship). The handling of the incident was utterly shameful. The cocky captain should have been fired for this but that is another story. I can go on and on about how there were always broken down elevators and you had to wait for long periods or walk up the stairs. The ship itself is actually nice but run and maintained very badly. A big part is the company that sits in Italy and obviously has better things to do or worry about than the ships they send out - they would not make it in N. America (I guess that's why their ratings are so low). I will add that although they left us a piece of paper on our last day offering us 50% any 7 day cruise - we will not use it and that says it all. Shame on you MSC. p.s. their shows were the worst (by far) I have ever seen on any cruise ship (I have been on 9 so far), also the kids club was the worst I have ever seen Read Less
Sail Date April 2015
Our issues with MSC began before the cruise when release of our tickets was refused because MSC claimed to be owed £26 by our travel agents so we didn't know if we would be going on the cruise until 3 days before we were due to fly ... Read More
Our issues with MSC began before the cruise when release of our tickets was refused because MSC claimed to be owed £26 by our travel agents so we didn't know if we would be going on the cruise until 3 days before we were due to fly to Genoa. This had an impact on our feelings on MSC which I will try to override for this review! Embarkation Initially smooth and quick until someone tried to sell us the drinks package we had already bought on booking the cruise because we had been given sea passes with the incorrect code. No one seemed willing to help and we had no option than to board the ship and immediately join an already long line of disgruntled guests at receprion. We were told nothing could be done until later that day. This was blatant lie 1 as by asking then demanding to see the duty manager to whom I had to show our MSC Club gold level cards our cards were changed and were even delivered to our cabin. Cabin Despite this ship being the newest in MSC's fleet, the cabin looked and felt dated. The colour theme was dark brown furniture and red carpet and sofa. It made the cabin seem dark. Bed linen was of poor quality and despite having been washed was still stained. The quilt was very thin and pillows had little filling in them. The bathroom had a decent size shower cubicle and although clean, felt tired and jaded already. Towels were very thin and the beach towels provided were frayed and contained holes. Food We had specifically asked for a table for 2 when booking which was confirmed before departure by MSC. Our allocated table was for 6. On complaining to the Maitre D' we were informed there were no tables available. Blatant lie 2 because on flashing the gold card again a table was found after the computer was blamed. Food was generally good while service was excellent except for the last night when for some unknown reason (revenge??) we were moved to another table in another section of the restaurant so it seems sarvice can be patchy. If you are using the buffet, be prepared for it to be a scrum at times. Even at the busiest times, not all food stations are open. Staff taking orders for drinks are few and far between. We didn't eat at the speciality restaurants and from glancing in them, neither did many other people! Ship facilities There were plenty of bars and lounges catering for different tastes and in these, service was excellent. There are however, few places to relax from the "bling" which assaults you from all sides. Usual shops provide a little retail therapy. Entertainment is designed to be multi-national and is loud and consistent Destinations With 7 ports in 7 days, this cruise gave us a lot of new places to visit but unfortunately, due to a stomach bug I caught, we missed going ashore to Palma and Valencia. Because of the size of the ship, docking can take place some distance from the towns and MSC are good enough to lay on shuttle buses but at between 13 and 17 euros per person, this, connected to strange docking times can make town visits expensive and difficult. Returners to the ship often took over 30 minutes to get back on board because of poor crowd management. Disembarkation Suprisingly smooth and quick. Only issue is that we had a 6 hour wait at the airport. Probably because of our problems with the tickets, we found it difficult to "bond" with this cruise. As with other MSC cruises, the staff you meet on a day to day basis are charming and helpful but middle managers are rude, inefficient and treat guests as blots on their day - not once did one of these type of staff even acknowledge us or wish us good morning etc Read Less
Sail Date April 2015
We arrived at the ship at the designated boarding time of 2pm and were given a sheet of paper that informed us that we could now board the ship at 11:30am. Fantastic but no-one from MSC contacted me on the cell/mobile phone number I ... Read More
We arrived at the ship at the designated boarding time of 2pm and were given a sheet of paper that informed us that we could now board the ship at 11:30am. Fantastic but no-one from MSC contacted me on the cell/mobile phone number I provided them with when I booked the cruise. Great start. Everything went reasonably smoothly with dropping of our bags getting in line to sign in and be given our cabin cards etc. They also took our passports of us and we were informed we'd get them back on the night before the end of the cruise. Alas I tried to change AUD$ into Euro's in Barcelona but no bank will change money UNLESS YOU HAVE YOUR PASSPORT WITH you. So I was forced to change money with a shifty money changer who gave me 60 euro cents for an AUD$. The banks were giving 67 euro cents for an AUD$. So when I changed AUD$500 I got the grand sum of 300 Euros when if I had my passport I would have got 335 Euro's. Not happy. As we exited the embarkation area we were assailed by MSC staff wanting to sell you books of tickets for water (wait for this it's a doozy), beer, wine, coffee, tea and cocktails. We bought a book of beer tickets and a book of coffee/tea tickets. Had I known then what I know now about the 15% service charge that was levied on every drink the I would have bought more tickets. Yes, even if the barman handed you a beer over the counter there was a 15% service charge. Oh and not to forget that MSC also levied an 8.50 Euro service charge, per person per day. When I enquired about this I was told that this money was basically a tip for all MSC staff on board and was put into a pot to be distributed to all staff at a later date. A nice little earner if you can get it. There were well over 3,300 guests on the ship but for the sake of maths let's say 3,000 guests so if you multiply 3000 guests x 11 days x 8.50 Euro's per person per day you come to the grand total of 280,500 Euros. I asked quite a few Fantasia staff if this money was evenly divided amongst the crew. Not one of them would give me a straight answer so I can only assume that the answer is NO. This is a blatant rip off but here's the crunch, THIS SERVICE CHARGE IS A VOLUNTARY CHARGE AND YOU DO NOT HAVE TO PAY IT BUT YOU ARE NOT TOLD THIS UNTIL YOU ASK WHAT IS THIS CHARGE FOR AND WHAT DO I GET FOR IT. So if you're silly enough to sail on MSC then go directly to Guest Relations and tell them to take of the charge. If you are lucky and the Guest Relation person properly understands English then it may take you less than the 15 minutes it took me to get thru to the MSC Guest Relation person (who was Ukranian). I also complained to this person about having to pay for water in our assigned dining room. One litre of bottled water cost 4 Euro's plus the 15% service charge. The Guest relations person then made 2 classic comments. I was told "EVERYBODY PAYS FOR WATER" and "IF YOU DON'T WANT TO PAY FOR WATER THERE IS FREE WATER ON DECK 14'S CAFETERIA". Basically what this person was suggest to me "THE CUSTOMER" was that I should leave the deck 6 restaurant go up 8 decks to the café, get a couple of glasses of "FREE" water and then come back down to my deck 6 restaurant to drink it and then start the whole process again if I wanted more than one glass of water. What a load of crap. 0 out of 10 MSC Our first port of call was Barcelona and to say disembarkation was really terrible would be a gross misrepresentation of the facts. Security staff have to view card viewed and put the card's details into the on-board computer both going ashore and coming back on-board. To disembark over 3,000 people in Barcelona MSC has 2 security staff doing the checks. It took us over 2 hours in a line to get to the point where you could disembark. MSC organisation was again 0 out of 10. Not one person from MSC came near the line to say they were sorry about this horrid disembarkation. Horrid customer service. Shore excursions were a huge rip off. We paid 3 euros per person on a local bus for a return ticket to the town centre. If you went on the MSC bus to town the charge was 31.50 Euro's (over 10 times more). Yet another rip off. The daily news letter was like our local paper. It provided you with "Yesterdays news tomorrow". Basically it had little or no information on the port you were visiting the next day. We were told that tannoy announcements were made telling people that there was a "port information discussion" being held (somewhere and with a start time) but the loud speaker in our cabin must have been broken as we did not hear one announcement in our cabin for the entire trip. And the list of disappointments goes on. MSC basically catered for Italians so most of the shows were in Italian. We went to the first show but left after 15 minutes (for obvious reasons). We never had one of the Ships officers come and speak to us to maybe get our thoughts as to how we were enjoying the cruise. I think that they all knew the answer/s and stayed well away from their "CUSTOMERS". Not forgetting here that most people were charged 8.50 euro's per day so that MSC could tip all staff at the end of the cruise. To get a tip where I come from you have to provide "excellent customer service" and to put it bluntly none of the officers we saw about the ship deserved to be tipped but they did deserve to be coached on providing "customer excellence" so that they fully understand what the word "CUSTOMER" means. I sent my litany of complaints to both my Travel agent and MSC. My travel agent was horrified and immediately contacted the local MSC people in Australia to discuss my issues and I am to have a face to face meeting with this gentleman in the near future. However all the emails I received from MSC were platitudinous clap trap which firstly suggested that my travel agent was the cause of all my problems and secondly they gave me a hard time for not reading ALL the T's&C's in the rather laboriously long T&C documents. MSC then offered me a 10% discount on my next MSC cruise. MSC obviously didn't read or didn't care about my issues because I told them in several emails that I would never set foot on an MSC ship ever again. I really do understand that any business has to make a profit to survive but once I have paid for our cruise, (not) given over money to tip people I personally wouldn't employ, had to pay for water with an added 15% service charge (as well as a 15% surcharge on already overpriced beer and wine etc.) then I expect fantastic customer service for the many dollars I paid out for the cruise. To add a little positive note to this I must say that the food was excellent, the wait staff in the restaurant and the cabin staff were all excellent too. I'm also sure that many of the unseen staff were excellent also. To finish in as few words as possible "NEVER EVER, EVER AGAIN WITH MSC". Read Less
Sail Date April 2015
We're do we start embarkation at Genoa was a shambles great start .We were all given numbers which u didn't need we queued for around 1 hr 30 mins which was in a hot and stuffy building Then came the ship msc splendida which ... Read More
We're do we start embarkation at Genoa was a shambles great start .We were all given numbers which u didn't need we queued for around 1 hr 30 mins which was in a hot and stuffy building Then came the ship msc splendida which is a great ship but let done so much by staff who don't no what they are doing .Having sailed with other cruise lines this was terrible Food was ok nothing special The ports the ship visited were Good the only down side was when Msc riped people off with port buses u were charged a staggering €16 each for the marseille port when there is a free bus on this port to the centre and they were charging €8.50 each at Barcelona port when there is a port bus for €3 each from the same place with the cruise lines we have sailed with before the were free Entertainment on board was terrible we are used to west end style shows like the ones P and O put on The 24 all inclusive drinks package was good as the service charge was included the only thing is it's not 24 hour as the last bar closes at 2 am .We had free room service on the package we had but if we wanted drinks in the cabin they were charged even though we had free room service and 24 hour drinks package so how is this 24 hr If u want good service good food good entertainment and not get riped off go with P and O Read Less
Sail Date April 2015
My trip was in April 2015, in the Mediterraneo. The ship was brand-new, modern and sophisticated. The cabin (balcony view) and service was excellent. The big theater and good shows worth it. We loved the casino with electronic ... Read More
My trip was in April 2015, in the Mediterraneo. The ship was brand-new, modern and sophisticated. The cabin (balcony view) and service was excellent. The big theater and good shows worth it. We loved the casino with electronic roulettes and more relaxed bar on top with long sofas and great deco. Also the hall bar with the piano and pleasant singers while watching the crystal elevators going up and down. As youngest travelers (28/29 years old), the club with 360º view located on top of the ship was absolutely marvelous, good mood and an incredible experience to have the possibility to go dancing until wee hours while observing the view outside! Good mix of people (more families and older people), even if we don't see many "younger" travelers like us but we didn't feel "excluded" or not welcome, there is space for all type of people, great ambiance and an experience to repeat. Read Less
Sail Date April 2015
MSC sinfonia, shambles .... Before I start this was not the first cruise I have done with MSC albeit the first on sinfonia. The holiday started poorly and did not get much better. Flight into Genoa was not able to land so 40 ish passengers ... Read More
MSC sinfonia, shambles .... Before I start this was not the first cruise I have done with MSC albeit the first on sinfonia. The holiday started poorly and did not get much better. Flight into Genoa was not able to land so 40 ish passengers were flown to Pisa and told by MSC a coach will be waiting to transfer us to Genoa and that the ship would wait for us. Wrong..... Two hours in Pisa air port and no communication no coach ..... Late on told coaches now arrived but ship has sailed so told we will be put up in a hotel in Pisa. Some passengers who had not booked the full package with MSC were told they had to sort them selves out !!! In the hotel a poor food and drinks package laid on. Told to be up at 5 am to catch a flight from Genoa to Rome then to change flights to Malaga where we will all be put up for another night! Again then told another coach trip down to Gibraltar. No food or drink offered from 5 am till 8 pm that night when we finally got on the ship which was late getting in! When on ship reception staff was not aware of our arrival ... No appologies ... When on board decided to go to buffet which at that time seemed a little sparce . Not asked once through the meal if we required a drink. A couple of days in we find out this was the maden voyage after the ship had a " cut and shut" the observation made was 600 ish more passengers added but no more staff and the staff on board required more training. The cabin staff were excellent room kept spotless ... Dining room staff again excellent . Coffee bar staff very poor ,service was disgusting. Buffet service poor think this was to lack of staff. And reception staff very unhelpful. The group of 40 or so people who missed the ship were offerd 40 Euros as compensation which was an insult if I'm honest. Will never again cruise with MSC and recommend others think twice . Read Less
Sail Date March 2015
Hello my fellow American cruisers. Stay far - far away from this cruise ship. We just returned yesterday from a 7 night Mediterranean Cruise on the MSC Spendida. The cruise was over booked with over 4,000 passengers. It was so crowded ... Read More
Hello my fellow American cruisers. Stay far - far away from this cruise ship. We just returned yesterday from a 7 night Mediterranean Cruise on the MSC Spendida. The cruise was over booked with over 4,000 passengers. It was so crowded that you could hardly walk on deck 14 - much less getting something to eat without getting trampled and no place to sit. The elevators were always so crowded with passengers that most rides were passing by our 9th floor. Never in my cruising history (many cruises over the years) did I experience paying for water at dinner and no coffee served ever with dessert. The ship was fairly clean with only some carpeting throughout the ship soiled. One day I was planning to sit on our balcony, however, the ship's crew was cleaning balconies that day and I had 2 inches of water on the deck of the balcony for most of the day. So much for sitting on the balcony!!! There was also no free TV - you could pay for a movie but even the movies were not new releases and we had seen most of them. The balcony room was fairly nice - which was good as there was no place otherwise to go. Fellow cruisers - stay with Princess, Carnival, etc. Do not book with this cruise company - you will regret it. The food also at dinner was disappointing. The last day of the cruise they served Wiener Schnizel as a main course. It was pounded meat and very dry with only a few French fried potatoes thrown on the plate. (That is supposed to be gourmet food?) Read Less
Sail Date March 2015
I'd hate to see Americans skip this cruise ship and itinerary based on the mixed reviews so here is mine. Our main goal was to have our two teens exposed to new people, food, cultures and customs and to stay interested in their French ... Read More
I'd hate to see Americans skip this cruise ship and itinerary based on the mixed reviews so here is mine. Our main goal was to have our two teens exposed to new people, food, cultures and customs and to stay interested in their French and Spanish classes in school. We achieved that and way more with memories for a lifetime! Easy embarkation in Genoa - no line, breezed right through since we didn't need to get in line at the exact hour it started. It was oversold, all cabins seemed to have kids in them including ours since it was the week of Spring Break and our cruise ended on Easter Sunday. Anyone cruising this time of year should be understanding of that. We could always find a table even if we had to walk a bit further down. Get out of your room! There are many places to go on the ship, lots of entertainment, great European people watching and a cute Italian coffee piazza. The free TV included two English channels so we could always keep up on the news. We liked the Italian flair and how the courses were served - so much food and many choices. If you didn't like something (shrimp with the heads on) the waiter was happy to bring something else. Our waiter lived to make us happy (and we were)! My family is healthy so we often took the stairs for a few floors instead of waiting for the elevators, no problem. Get in shape for this cruise - it is a huge ship. Fitness center was well equipped overlooking the bow. Get off of the ship! These are interesting ports, you don't have to buy expensive excursions through MSC, there were Red Line hop on/hop off buses at every port. MSC substituted Palma de Mallorca instead of Malta due to wind conditions and it was all fine - you just have to roll with it! The Euro right now makes everything seem affordable. No need to worry about wine/beer packages, a glass of wine/beer is E6. A huge bottle of water for the table is E1. Best to read up on ports, how far they are located from the cities (Rome has never been on the water and is one hour away) and do a little homework on what you can see and do. The Cruise Director spoke four languages fluently! This trip brought the world into my teen's consciousness - we talked about the Tunisia attack and the immigrants on boats making their way to Palermo and Italy. The Vatican is always in the news and now we have been there. There is a huge world outside our American suburb and you must go on the cruise with a good attitude and with the intention of enjoying new things! Read Less
Sail Date March 2015
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click