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489 MSC Cruises Fort Lauderdale (Port Everglades) Cruise Reviews

For people who have ‘been there and done that’ I will try to relate to you the experience received in the Royal Suite aboard the Seaside this past summer. Having read many reviews of luxury lines, Viking, Seabourn, Silverseas, Oceana, ... Read More
For people who have ‘been there and done that’ I will try to relate to you the experience received in the Royal Suite aboard the Seaside this past summer. Having read many reviews of luxury lines, Viking, Seabourn, Silverseas, Oceana, Regent and all the recent problems many affluent cruisers have experienced on board these fine cruise lines, I have to tell you about MSC Yacht Club. From strictly my point of view, your whole cruise experience depends on the butler… Mine made all the difference in the world. I started out 40 years ago cruising, like most of you. I canceled a 2020 cruise in December in the Royal Suite again because I know this butler will not be on board until January, and booked a 14 day on the new Regent Splendor instead, though retired we still work to stay relevant. This coming summer I will return to the Royal Suite in June and July when he returns. I tried this past summer a Haven Penthouse aft suite which was fabulous, the largest balcony on the ship. The food in the Haven Restaurant was monotonous, but digestible. The enclosed pool, air conditioned splendor. The following month with a week aboard my all-time favorite in a Celebrity Suite on the Equinox, with an exceptional butler, so I booked the same suite for next summer. But I was absolutely blown away by the service of my MSC butler. Food: Sorry I do not like to comment. I feel that as long as my system can digest the fare I am happy. Dining Service: A window table for two. I am tired of tablemates coughing into my plate. Entertainment: Always enjoy most everything, except opera. Have enough of a woman screeching at me when I am home. Cabin: 667 sq ft and 355sq ft of balcony. Bring some duct tape to cover the blue light of the thermostat in the bedroom and the red light of the TV. Air conditioning was adjustable. Balcony had a 50” table and 4 chairs and 2 recline lounges, room steward provided extra 4 plush blue yacht club towels to cover cushions each day. Bring towel chair clips. Do not attempt to eat in yacht club restaurant if you should have a booked excursion unless you allow a 2- hour window. Everything is prepared to order and many left their half -eaten burgers. All the waiters could accommodate was to keep filling their wine glasses to reduce passenger anxiety. Try the One Pool deck for a quick bite. Top Sail Lounge. Great butler service, nice live music, best ocean views. One Pool Deck and grill. Crowded on sea days, not much shade. Royal suites have their private cabanas, stocked cooler with whatever you ask for of your butler. He will bring trays of fruit skewers and cheese and chocolate strawberries. Thursday is grilled lobster day only on the One Pool deck, so every yacht club passenger is on deck. No chairs or tables were unoccupied, passengers were chowing down along the pool perimeter. No line for Royal Suite, butler does the butting and service to your private cabana. Getting on and off the ship is a breeze with your butler. He takes YC guest a back way and we have our own gangway on and off the ship. Embarkation was a little more of a wait if you get to the white tent early. Staff show up at 10 am and terminal YC porter at 10:30. We did experience a quick passing bit of rain, but we and our luggage were under the tent. Debarkation, again our butler escorted us to a roped off closed double door at 7:00am. When he opened the door there was a line of passengers ‘a mile long’ queued to get off. He removed the red velvet rope and placed us at the front of the line. We were the first off the ship, even though our luggage still had to be unloaded from the ship. Had no problem with wine selection at dinner, our assistant waiter opened whatever I thought sounded good. No need to taste test in front of DW, just fill it up. Every night I tried something different. Elevator servicing the YC is a treat, though it did not always work the way it is supposed to work. Even when being escorted to the evening shows, reserved seating for YC every evening, our butlers access card did not work. It is supposed to call the elevator ‘express’ and deliver YC guests express to the YC. Hint: YC guests on deck 18 walk down to 16 (no deck 17 “unlucky”) to use your key card. YC passengers on 16 are priority and deck 18 will be left waiting while 16 goes down. The ship is immaculate. And any ship that returns me home shipshape without having to visit my doctor the following week is a ship I will surely sail again. Winston Churchill once said “ a good review should be like a woman’s skirt; long enough to cover the subject and short enough to create interest.” I hope I’ve done both. Read Less
Sail Date June 2019
30 of us cruise yearly. We chose the Divina expecting a quality, classy ship. Big mistake. The ship is huge but very understaffed. The waitstaff, cabin Stewart, etc.were great but overworked. Food quality was sorely lacking. We have never ... Read More
30 of us cruise yearly. We chose the Divina expecting a quality, classy ship. Big mistake. The ship is huge but very understaffed. The waitstaff, cabin Stewart, etc.were great but overworked. Food quality was sorely lacking. We have never seen a thinner slice of "prime rib". You could almost see thru it! Lobster and shrimp were extra pay not included with dinners. We chose the 1st sitting for dinner and it proved to be a very hurried affair. The waiters do their best but there are not enough of them. Lobster, shrimp are not included but can be purchased. On our other cruises these are standard, nightly menu items. The entertainment was average, at best, with a lot of acrobatics. Even a Carnival ship has more to offer guests. If you have never cruised you would like the Divina but if you are regular cruisers experiencing other cruise lines you would be disappointed by this experience. We all agreed never sail with MSC again. Sorry. Read Less
Sail Date October 2016
At around 2:30 we made it to our room and relaxed as we waited for our bags to arrive. The first bag came around 4:15. The second bag around 5:00 and the third around 5:30. At around 7:00 we wondered what the hold up was for our final bag ... Read More
At around 2:30 we made it to our room and relaxed as we waited for our bags to arrive. The first bag came around 4:15. The second bag around 5:00 and the third around 5:30. At around 7:00 we wondered what the hold up was for our final bag and I started the multi round calling session trying to reach reception (No answer after at least 6 calls). We decided to go to dinner expecting that it would show up while we were gone and that our cabin steward Nelson (who did an excellent job all week) would place it in our room. We returned at about 9:30 after eating and touring the ship. Upon entering the room and still not finding my last bag, I got on the phone again. 5 more calls no answer. At 10:15 I decided to go to guest relations. The line was, as expected, very long. At least 15 people in line but only 2 agents behind the desk. One of the agents was handling primarily passengers who spoke a language other than English so, it made for a very long wait before being serviced. At about 10:40 I was finally called to the agent and informed her that I was missing a bag. She asked for my name and cabin number and after entering it into the system informed me that they discovered an iron in my bag (big mistake on my part) and that they had been trying to contact me all afternoon and evening. I told her that we had been in our room most of the evening waiting for the bag and had not received a single call. She stated that she herself had called at least 3 times and I asked why she didn't leave a message on the phone, nor on the television system which had a messaging area or why she had not contacted my cabin steward to let him know that my bag was being held. She didn't answer and simply told me to go down the hall to claim my bag. At dinner on Sunday we got to the Black Crab lounge at 8:30 as soon as it opened. Found our seats, greeted our fellow dinners and after about 10 minutes our waiter took our orders. We waited about 15 minutes for our appetizers to arrive. We didn't get our entrée until 9:30. A full our after being seated. 2 of our table dinners mentioned how ridiculously slow the service was and that it was not obvious why. Other tables were already on their dessert by thn. The 2 other diners did not speak English well but you could tell of their displeasure by their looks. As we were talking the waiter came and took away one of the diners soup without asking if she was done. She looked surprised and only then did he ask if she was still eating it. Obviously upset, she stated that she was done. The conversation the rest of the evening was around the lack of professionalism from our wait staff. The wife and I decided that we would not return to the dining room during the remainder of the cruise because of what had occurred. One evening it took an hour and 15 minutes for room service to bring us ice but only after we called back. Another issue that many of the passengers experienced was that the elevators closed much too quickly, especially for the elderly on board trying to navigate between the 4 elevators. Thursday was our anniversary and the reason for the cruise. The wife asked if we should give the Black Crab a shot at redemption. I agreed but unfortunately, the service mirrored the issues that we had on Sunday night. I also found a fishbone in my potatoes which, I assume, came from the grouper than I had ordered. I wanted to request a refund for the gratuities from the dinners but, the guest services lines were always too long. I guess that I wasn’t the only one with questions or issues. During one session with a guest services agent, I informed her that I wanted to speak with someone to discuss the issues that I had encountered. She directed me to the cruise consultant (Emmanuel), who was surprised that she had done so since his job was to set up future cruises. He was gracious enough to listen and write down my concerns. He stated that he would make sure that the information was forwarded to the guest services manager. The crew for the most part were upbeat and friendly. But there were several who were rude (one pushed me aside as I was getting back onboard after a trip to one of t islands). No “excuse me” no apology. Oher crew members were not proficient enough with English to assist with questions or issues that we had. Also, the internet café’s computers were ridiculously slow. What should have taken no more than 2 to 3 minutes took almost ten. I Sat there wondering if this was intentional to generate more revenue. My wife and I cruise often and this was the first time in 20 plus years of cruising that we wanted to leave a cruise early. On the plus side, the ship itself was beautiful, the theater shows were excellent, the fitness center was nice and the price oaid fir the cruise was very reasonable. But all of the positives were offset by the overwhelming number of issues. MSC is now on our list of “never again” cruise lines. Read Less
Sail Date October 2016
The cruise ship was horrible, they staff was rude and discourteous, and unprofessional to say the least. My entire birthday trip was ruined due to the rudeness and discrimination that was evident on the ship. My husband tried to surprise ... Read More
The cruise ship was horrible, they staff was rude and discourteous, and unprofessional to say the least. My entire birthday trip was ruined due to the rudeness and discrimination that was evident on the ship. My husband tried to surprise me with a cake at dinner and cake order was wrong and was delivered to a different restaurant. Often time room was left a mess and had to call customer service to have them come out to re- clean the room. The day of embark was horrible we were rushed and an employee came banging on our door demanding us to leave, without offering any help. Yelling and cursing at me directly while visibly pregnant and in front of my young children. The worse cruise line ever, and I have been on several and nothing compares to this one. This cruise ship needs to be closed down permanently or serious training needs to take place. Read Less
Sail Date July 2016
MSC Divina is a beautiful ship every detail from the staircases to the marble and the decor is immpeccable. We had a balcony room so it was spacious compared to other cruise liners. There wasn't much to do for anyone whos not a ... Read More
MSC Divina is a beautiful ship every detail from the staircases to the marble and the decor is immpeccable. We had a balcony room so it was spacious compared to other cruise liners. There wasn't much to do for anyone whos not a gambler or wants to sit at the bar all day.. When we boarded the ship we were hoping to get into the pools however they were all drained and stayed that way with nets on them. So we ended up just touring the ship and then went to the Theatre to catch the Witches of Paris which was phenomenal. The following day we we're in the Bahamas so not sure if they had the pools open at this time but we spent most of our day off ship. After getting back on the ship at 5PM we went to our stateroom and changed, grabbed food and wanted to head to the pool and the nets were over it again. There was no gift shop or any store anytime before 9PM which I found odd. They should have soemthing open so we can purchase little things like toothbrushes, toothpaste, sun block, advil ect... Food was better at the buffet than thier specialty resturant "The Black Crap". The customer service was not what I am used to when traveling but it wasn't absolutely terrible either. Since getting off the ship I have been trying to get in contact with someone in lost and found and I have sent Emails trying to see if I had left an item behind. When I call I get sent to a voicemail only not to hear anything back from anyone and everytime I send an email I get one in return asking to allow 21 buisness days before they can tell me wether or not my item has been left on the ship? I have never been on a cruise or any hotel where it took that long to get some kind of response. I have sailed with Carnival, Disney and Royal Carribean and it was no trouble to get someone to call you back wether it be for questions regarding your bill or a lost item. I also didn't feel that the daily service fee was appropriate for the serivce we were given. Over all I will not sail the Divina but may try the other ships. Read Less
Sail Date January 2015
Our recent trip aboard the MSC Divina was a lot more than we expected. The ship is beautiful and the crew is great. We loved the entertainment committee. Ten wonderful young men and women that made every venue fun. The shows are the BEST ... Read More
Our recent trip aboard the MSC Divina was a lot more than we expected. The ship is beautiful and the crew is great. We loved the entertainment committee. Ten wonderful young men and women that made every venue fun. The shows are the BEST at sea. The cabins are the largest for a regular balcony room than most other ships (and I have been on quite a few). The public areas are beautiful. The food is good. Lots of Pizza and pasta,as you would expect from this Italian ship. Our only complaint was the in room TV service. People need to be able to watch movies when they relax in their cabins. There were not very many to choose from and the same ones played over and over. In fact, we liked it so much I booked a large group in February for the same cruise. MSC has wanted to attract American cruisers for many years and I think they have finally gotten it right. Read Less
Sail Date April 2014
Our cruise, February 2014, sponsored by our church, was wonderful, relaxing, and most enjoyable. The luxury of sailing on a brand new, beautiful ship was most exciting. Walking through parts of the ship was a labor of love as we saw the ... Read More
Our cruise, February 2014, sponsored by our church, was wonderful, relaxing, and most enjoyable. The luxury of sailing on a brand new, beautiful ship was most exciting. Walking through parts of the ship was a labor of love as we saw the beautiful décor of lounges, dining areas, libraries, hallways, and the atrium. The entertainment provided every evening was, without a question, the most outstanding we have ever experienced on any of the cruises we have taken over the years. By far, the most outstanding. The food was good, the staff in all areas was courteous and attentive. MSC provided our church group with all the facilities; rooms, theater, dining options, to make our cruise a great success. As a result, very large percentage of our cruisers signed up for our Feb. 7-14, 2015 cruise before disembarking. Read Less
Sail Date February 2014
This was an 18 day cruise with an extra 5 days in Germany. This Cruise Line had no idea of how to treat Customers. The Reception Staff was rude with whatever question you had. We lost 2 nights of sleep crossing the Atlantic because ... Read More
This was an 18 day cruise with an extra 5 days in Germany. This Cruise Line had no idea of how to treat Customers. The Reception Staff was rude with whatever question you had. We lost 2 nights of sleep crossing the Atlantic because something had come loose in the ship's bulkhead and was banging so loud every few minutes. We reported it to Reception the first night only to be told they "were the normal ship noises for rough seas". The second day around 4:00 p.m. with the same banging going on, once again I called Reception who told me the same thing. I asked them to send a ship personnel from Maintenance up to listen to this. Once the guy got there and heard it, he was shocked because something was seriously wrong. It did not get fixed until the next day so we lost 2 nights of sleep. Would you believe then Reception asked if the problem "that didn't exist" got fixed!! The Buffet Staff were not helpful at all. One friend had broken her food and was using a walker that you can sit down on. She asked for a teaspoon for her tea and Staff would not go get one for her Instead they just pointed to where she could go get one. I wanted hot chocolate one morning and asked the guy at coffee area. First of all he sneezed into both hands and without wiping off or washing them, he pulled out 2 packets of hot chocolate while I was hollering at him not to touch them without washing his hands first. Then he proceed to walk down to all the clean coffee cups and move everyone of them with his germ full hands. It turned your stomach. They used the previous customer's napkin to wipe down the table - more germs!! Our cabin girl was pretty good but because they had so many rooms to clean, we went two days waiting for our bathroom trash to be emptied. Makes you really wonder how good the cleaning really is. The food on this ship was not good. Most of it was a lot of items thrown together and called something. No filets, no lobster, etc. The best dish I had was risotto and that was in the dining room!! The pizza station upstairs would not cook you a pizza with ingredients that you wanted. They would only fix their daily schedule and while it was on some type of a warming counter, it was always cold unless you could get a pizza just coming out of the oven. This was the same for the other side with burgers, hot dogs and french fries - always cold. One evening we were waiting for a fresh pizza to come out as there was nothing in the dining room I could eat, when all of a suddeen there was all this flurry in the pizza station. We kept an eye and the pizza maker was now making beautiful cheese and pepperoni Calzones and special order pizzas. I went up and asked if we could get a Calzone, she hesitated and said they were for the Officers. REALLY???? We have to eat cold pizza and the Officers get specially made pizzas and Calzones?? We finally shamed them into giving ua s Calzone to split and it was delicious. This shows you where their priorities are - the Staff and NOT THE PAYING CUSTOMER!!! I would never recommend MSC Cruises to anyone and we will never cruise with them again, no matter what their itinerary is. Read Less
Sail Date April 2013
We have gone on cruises with other cruise lines before and never had such an experience as we did on this MSC cruise. The hygiene level of the crew needs to be improved. At the buffet service alone I never saw a clean cloth used to ... Read More
We have gone on cruises with other cruise lines before and never had such an experience as we did on this MSC cruise. The hygiene level of the crew needs to be improved. At the buffet service alone I never saw a clean cloth used to wipe down the tables when people left the tables and others sat down to eat. It had gotten to the point that I would wipe the table down before we would eat on it. This was the most disturbing aspect of this cruise line. Hygiene, hygiene, hygiene, I can't say it enough times. Please educate your staff. As far as their TV service goes, this cruise line caters to non English speaking. Other than the BBC station there is nothing on the TV that is English speaking. When asked the reception desk why we would told to rent some of the movies that are offered. Mind you there is a rental fee attached. Ridiculous! Our shower soap dispenser was broken. We asked for a replacement. It didn't arrive. So we then took the top off and removed the liquid soap as we needed it when we took showers. After about 5 days it was replaced. Even the excursions the ship sponsored were rushed. We had a 7 hour bus excursion in England and we were only in the port of England for 8 hours. Talk about DRIVE BY photos from a bus !!!! I should have known there was going to be issues with these excursions because every time I called MSC or emailed them (still waiting for responses for emails I sent before we left), none of the reps had concrete answers to any of the questions. Not a cruise line I would recommend to anyone other than someone I didn't like. Do not plan on going with this cruise line again, even for free. You live and learn. Read Less
Sail Date April 2013
I am going to start with the good things we found on this ship. It was absolutely beautiful! The lounges and sitting areas and the dinning rooms were really very nice. There was always someone cleaning the brass railing. We were on the ... Read More
I am going to start with the good things we found on this ship. It was absolutely beautiful! The lounges and sitting areas and the dinning rooms were really very nice. There was always someone cleaning the brass railing. We were on the 12th. deck and had a balcony. The room was about the same size as most but the storage area was really nice with lots of drawers. They had real Italian Gelato that was scrumptious but it cost extra! That's about all I can say! We have sailed on Holland America, Celebrity, RC, Norwegian and Carnival. To date this was by far the worst cruise we have ever been on. Here's why: First day on ship: No one to greet you, had to find your own room which we have had to do on other ships but there was always someone to greet us! No hand towels in room, when asked why, the answer was " We don't have enough to go around until the laundry is finished" Are you kidding me? Glasses in bathroom were dirty.Lipstick was on them! Yuck! The rug in our cabin was not vacuumed, there were crumbs all over. No ice and when we asked for some no matter when our request was ignored.When they did fill the ice bucket it was only half full! The paper place mat under the ice bucket and glasses was very dirty, looked like it had been used for lots of cruises. The soap pump in the bathroom (they don't use bar soap ) was not working, we pointed it out to the steward and he just replied it was clogged up! Did nothing to fix it and we did not have hand soap the whole trip. The first night I got into bed and sunk down about a foot. There was a very large indentation on the mattress. You can see the way the mattress is sagging but when one tries to sleep on it, it gave way to a deeper level. The night was not a good night..no sleep and in the morning lots of pain as I have a hip problem and sleeping in a hole was not fun! I went to the desk and told the lady that I had a problem with the bed, I asked her to either give me a new mattress, new room or refund my money. I had a new mattress within the hour, and one would say "wow that is great service, but I say no it is not....that old mattress should have been removed before they sold the cabin to us! I have never seen pillows like the ones we had....filled with little pieces of foam, they were flat and lumpy and smelly. The sheets were old looking as was the blanket. I felt like I was at a Motel 6. The towels are not nice and soft, but rough and old. Some days we got one washcloth, other days we would get two, sometimes no hand towels only to have the steward rush in and give us some right out of the dryer! When we left our room and returned the glasses always looked like they had just rinsed them out. They never looked clean and sparkling like on other lines. The TV had only 2 channels in English...CNN and one other. The rest were in different languages. Movies were not free as on other ships who have DVD's in the room and DVD rentals that are free. It cost $8.00 to see a movie. The info on the ship lacks a lot, you get the newspaper but I searched all over for how much the Internet cost and never found it. No one in the cyber room to help. We had to search to find the Gelato, it was never mentioned in the daily newspaper. The Gelato was great but it cost extra. I found it very interesting that all the shops on this ship were high-end shops. They were very quiet, not too many people wanting $250.00 purses! There were no $10 gifts except for one day on the pool deck they had a sale...if that is what you want to call it and they had a bunch of $10 watches. Room service was very slow sometimes our room would not be made up until after lunch. It looked like they had way too many rooms for each steward. On other cruises we have always enjoyed breakfast in our room but the menu was so bad that we gave up and said we should just go to the buffet. The selection for the breakfast was milk, yogurt, tea, bread,rolls toast, Rice Krispies, Muffin, Brioche, Fruit juice, Coffee, Hot chocolate, Rye bread, Corn Flakes, Muesli, Croissant,Jams, butter. Muffins were day old and dry!Toast was ice cold, butter would not even melt! The breakfast buffet was the same every day....boring. The beverage areas were always lined up and often they ran out of coffee??? Who runs out of coffee? I have never seen this happen on any line! The iced tea was the same at lunch often there was no ice tea or no ice! The staff in the buffet were as friendly as a snake...they never made eye contact. It was always noisy and crowded. Hard to find a seat many times and the isles were narrow so people had a had time carrying food to the tables without running into someone else. One of the worst things I noticed was that the hand sanitizers were sitting off to the side of the doorways and most people did not even use them. It was a self serve buffet, so everyone touched the spoon handles, can you imagine how may germs were on those handles? The handles were ususaly sticky! We used a hand sanitizer at the table after we got our food so we could prevent from getting sick. I even saw a lady stick her finger in a roll to see if it was fresh and then walk away! Classy! The dinner was interesting, we sat at a round booth with out friends. There were eight total. The waiter never introduced himself, he was cold and indifferent. The silverware was not set up on the table other than a knife and a fork. No spoons...I saw many stirring their coffee with knives! If you ordered soup they would have to bring you a spoon! We spent time passing the dishes to the waiter from the back of the booth. That is not a good place to sit avoid it if possible! Water glasses sat empty, I like to have water with my meal but every night I ended up with an empty glass waiting for a refill.No ice ever in the water! The bread was served at the beginning of the meal and then we never saw it again, so if you like bread take two at the beginning. As for the food, it was bland and uneventful. Nothing to write home about. I have never had to add salt to my food on any cruise line except this one! The pizza was OK and they had hot dogs and hamburgers every day at the buffet, who wants those on a cruise? Did they think that is what Americans want? One day at the end of the lunch time I saw them covering the left over hamburgers with Saran wrap....were they going to serve them again? Many times it looked like they had used leftovers for the dishes and only people who have been on many cruises and good cruise lines would notice that. If this was your first cruise I am sure you would have a different idea of what it was all about if you have cruised a lot you will be very disappointed with this line as so many of my fellow passengers were! The coffee at dinner was old, as a coffee drinker for many years I know what old coffee tastes like! Disgusting! The desserts on this line are atrocious, I have never seen such poor choices! The shows were boring, same people doing the same dances and I mean the same moves but with different costumes and stage setting! The same lady singing and that got to be really old! They did have three acrobats but after seeing them twist themselves into unthinkable positions one time, it was enough but they were there every night! The Theater is beautiful and I mean beautiful...until you sit down and find out that all the seats are broken down and you feel like you are slipping forward. Very uncomfortable! They changed the order of our stops on the cruise and left hours earlier than we were supposed to out of Bermuda, we still don't know why. We were docked at Prince George Wharf in the heart of downtown Nassau. Once you leave the pier, you will walk directly into Rawson Square, which is the center of town. However, in Hamilton we docked at sea and had to tender into town, the water was so rough that we just stayed on the ship and saw many that did the same. They had some injuries due to the rough seas. They did not provide any info in the cabin on on the TV about the ports, so we had no idea what was there or how far the towns were. We got a letter telling us to be in the theater at 3:30 pm the next day because we didn't show up for the lifeboat drill...we were there...they just didn't scan us but they took photos of us! We reported to the desk that we were there and we would not be at the theater and we had photos to prove it! That night at 6 pm they moved dockside. The excursions were high priced and few and far between so we went out on our own. We visited Hamilton and took a ferry and a bus to the town of Saint George. I would never recommend Bermuda to anyone! What a dissapointment! The day we got off the ship we noticed that our color tag was at the end of the line. We had to get to the airport or we would miss our plane, so we just got up and followed the group that was going out at the time way ahead of the time we were supposed to leave. There was no problem and we got right out and made our flight. Had we waited until our color was called we would have had a big problem! One thing I thought was interesting was that the waiter who had never introduced himself, treated us with indifference the whole time and even pushed my husbands chest back from the table so he could put the napkin on his lap the last day of our cruise,( the only time he placed the napkin on our lap) had the audacity to ask us to give him an"Excellent" report on the card they left in our room. So all in all would we ever go on MSC again? Not in this lifetime, there are too many other lines that are far better and the cost is the same or better! I am not a cruise snob, but money is hard earned and when one looks forward to a nice relaxing cruise for a year and then it is this awful well what can I say? They need to take some lessons from HAL or RC....now those are real cruise ships the care about their customers. If you would like to see some photos I took go here:http://cruisereviewsbysharon.blogspot.com/ Read Less
Sail Date April 2013
This was our ninth cruise overall, our first time with MSC. We cruised previously with Celebrity, Princess, Royal Caribbean, NCL, Carnival, and Holland America. After reading the reviews, we embarked with low expectations. Since we ... Read More
This was our ninth cruise overall, our first time with MSC. We cruised previously with Celebrity, Princess, Royal Caribbean, NCL, Carnival, and Holland America. After reading the reviews, we embarked with low expectations. Since we live in South Florida, getting to Fort Lauderdale was no big deal. We arrived at the Port Everglades around 11:00 AM. Embarkation was slow, but painless. MSC says they are in the process of rebuilding terminal 4, but we hear the MSC Divina is taking the Poesia's place and is sailing from Miami. Once on board, we were greeted and provided with a small life jacket for our 16 month old daughter. We went our room which was very clean, and well maintained. Our room was a superior balcony room on deck 12. While in our room, we met our room steward, Juliette. While many aspects of this cruise did not live up to our expectations, Juliette was well above our expectations and continued to impress us throughout our vacation. The ship itself was very well maintained and absolutely beautiful. Crew was observed throughout the ship relentlessly cleaning the brass, glass, floors etc. Service - Service was VERY slow in the IL Palladio dining room. Water was only filled once a night and you would have to ask the waiter several times in order to get more water. It was faster for me to walk up to the buffet and get my own water. My daughter has a dairy allergen which we notified our waiter. Every night we reminded him of the allergen yet he continued to bring dishes with cheese. One night our waiter argued with my wife after we asked for pasta but instead received rice. The waiter insisted the rice was pasta but then admitted they did not have pasta. My mother in law has mobility issues and needed a wheelchair to navigate the ship. With a baby and wheelchair, my wife was pushing her mother back to the room. Three crew members watched as my wife attempted to move the room steward clean supplies from the hallway that blocked their path. One crew member walked by and did not stop until my wife asked if he could help. His response "Am I supposed to help you?" The staff members for the most part were very unwelcoming. The only exception was the treatment provided to my daughter. All staff members went out of their way to help my little one in any way. I think the dining room staff was trying to do their best but it was evident they were understaffed and overworked. One word to describe the service on MSC is disorganized. Dining: MDR -- Food was mediocre at best and service as stated earlier was horrible. Desserts were by the far the worst I've experienced on a cruise line. The pasta with meat sauce would have been better done by Chef Boyardee. The steak on the first night was the only good steak on the entire cruise. We showed up late one night for dinner as my daughter was having a tough day. The matre D approached us and said that if we are not there on time that we would not be served. My wife tried to explain the him that we did not want our toddler to disturb others and his response was " I don't need an excuse." Room Service -- Did not use. Buffet -- The selection was great but again most food was mediocre at best. The exception was the chicken wings, pizza, and hamburgers were really good. Pools - The pools were nice and the hot tubs were very relaxing. The pool decks were busy on sea days but we always managed to find a place to settle down. Entertainment - The entertainment range really never changed. The themes changed but the acts remained the same; Dancers, and singers in a different costumes. The acrobats were outstanding and talented. On this cruise, we found ourselves very bored. There was a lack of activities during the day and very few venues for entertainment. Sure there they hard their bars, but they had the same singers every night. One of the singers who played the guitar sang the same songs every night. Cobus was a good cruise director and should go places with MSC. Announcements - The only announcements were the imperative ones and yes in many languages. The shows always started with an explanation from Cobus who speaks English and a translation from Anna Warner in multiple languages. It never bothered us but many people became annoyed with the multi-lingual announcements. Fellow Passengers: There was an older crowd but all were very respectful. Most passengers adhered to the dress code of the gala night. Ports : Nassau -- Not a big fan but it was a relaxing day. Bermuda - Self-tour. In Bermuda, we bought the ferry/bus passes, and they were the best way to get around. We hired a taxi driver in Hamilton who took us the aquarium for my daughter. The aquarium was beautiful as was the entire Island. Embarkation: This was the slowest and worst I've seen in nine cruises. Again, MSC was very disorganized. We were supposed to be off the ship at 930 AM but did not get off the ship until 1100 AM. Caution: The elevators did not give much time for ingress and egress. There were multiple passengers on board who received injuries from the doors closing on them. My daughter's hand was one of them when her hand got stuck in the door. Thankfully the extent of injury was minor but some passengers were not as lucky. While the experience was not as bad as some of the reviews we read, it was clearly not up to the level of any of our pervious cruises. This was a destination cruise as we always wanted to see Bermuda. The cruise was adequate but I do not see us using MSC for our future cruises. Read Less
Sail Date April 2013
Since both my husband and I are seasoned sailors, we tend to prefer smaller ships; however, the price for a trip to Bermuda was right so we decided to go on this cruise. Let's start from the beginning! Processing of passengers at ... Read More
Since both my husband and I are seasoned sailors, we tend to prefer smaller ships; however, the price for a trip to Bermuda was right so we decided to go on this cruise. Let's start from the beginning! Processing of passengers at the terminal proved to be a somewhat slow process in what felt like a huge warehouse facility. Photos were taken for I.D. purposes, then we hurried up and waited in rows of chairs to eventually hear our "boardingn number" called. Once on the ship itself, we found it to be a beautifully appointed ship and very clean. Once in our cabin and ready to unpack ou clothes, we found that there were some missing hangers (the type that clip into a ring on the rod). I called down to housekeeping asking for additional hangers and was informed we'd have them shortly. Meantime, we doubled up our clothes on the existing hangers. Several hours later (we boarded about 2:00 p.m.), and after dinner and evening show, we still didn't have the hangers. I called back a 2nd time and was told "Patience Madame". I thought 7+ hours was being patient. Called again the next day (3rd call) and was told we'd have the hangers shortly. Again, no results. Found our cabin steward who got us hangers within minuts! I give high marks to our cabin steward who took excellent care of us during our trip. Because of work being done on the dock area in Bermuda, the itinerary was changed so that we went to Naussau first. As a result, we only spent 2 days in Bermuda as opposed to the original 3 days we were to be there. Upon arrival in Bermuda, ship had to anchor and tenders used. Seas were rough and several individual were injured. I must commend the crew as they did a tremendous job of helping passengers on and off the tenders. Dinner... our dining room steward was wonderful with the exception of one thing only. When I asked for a glass of Cabernet-Sauvignon to go with my rack of lamb, I was told that the wine was a white wine, and not red. This was such an unexpected piece of information that I just decided to order Merlot instead. I can only assume that the steward thought I had ordered Sauvignon Blanc. Menu selection was excellent but food was usually served lukewarm - never hot. Breakfast and lunch in the Cafeteria were sheer bedlam! Finding a table was akin to looking for a diamond in shag carpeting. Unless one got there before the serving stations were open, your chances of finding a table were very low. Consequently, we started going to the restaurant for lunch and breakfast... at least we were led to a table with available seats there. Service was another issue though. Menu options were more limited and food was tepid at best. One morning, I asked for a mushroom omelet with 2 links of sausage and got scrambled eggs with bacon! Communication was a problem. If we asked about something which was not a familiar word to the crew, we got a shrug as they walked away. Back to the Cafeteria... on the PLUS side... the salad bar was excellent. The caliber of entertainment was superb! Unfortunately, in order to get a seat, we had to line up 30-45 minutes ahead of time. The balcony was not the answer either as there was a bar at eye level so that we had to sit forward on our seat in order to see above it or scrunge down in your seat to see below it. The variety of lounges provided good variety of music from ballroom to latin and classic. We enjoyed ballroom dancing several evenings and a quiet cocktail in one of the quieter lounges. Some of the staff was borderline rude on a couple of occasions that we witnessed. Once was in the library where 2 male staff membes were doing an inventory of the books. One lady found a book she would have liked to read but access to the book was unavailable (doors were locked). She was informed in a less than diplomatic manner that an inventory was being conducted. No smiles, no "I sorry"... just very abrupt reply to her query. There was a lot of activity in the pool area. My husband and I did find a quiet spot at the stern where we were able to relax and read our books without all the noise and activity. The crew did a wonderful job of entertaining those passengers who wanted to participate in a wide variety of programs. Some passengers complained about the fact that announcements were made in several languages but I didn't find that to be a problem as, if I missed the announcement in English, I could then catch it in one of the other languages as I speak French and Spanish. Overall, the bottom line is, would we go on the MSC Poesia again? Answer... it depends on the itinerary and price but we do prefer smaller ships (350 passengers and less is our preference). No long lines and better service since there are fewer passengers. Read Less
Sail Date April 2013
Just like her Sister ship, The Orchestra, The Poesia (pronounced PO-E-SEE-AH) Is a gorgeous ship! Spotless, modern and appealing to the eye!! Though the embarkation area was a bit tired (as it was in 2009) signs boasted a new and ... Read More
Just like her Sister ship, The Orchestra, The Poesia (pronounced PO-E-SEE-AH) Is a gorgeous ship! Spotless, modern and appealing to the eye!! Though the embarkation area was a bit tired (as it was in 2009) signs boasted a new and improved terminal was on the way (I think I remember those same signs!!) Once we finally got past the TSA....ahhh....people??? Embarkation was relatively painless. I use a small mobility scooter, and had little trouble negotiating the boarding equipment. We booked a "Balcony Suite" 15019 and supposed to be the best available short of an "Owners suite, etc.) The room was nice, it even had a small walk in closet, ample closet and drawer space, and an small balcony (10 X 10) and a "COMPLIMENTARY BOWL OF FRUIT!!!" While the room was nice, to call it a "SUITE" is a stretch!!! While it is a bit bigger than a standard size balcony on Carnival or Holland America, I could have booked 2 adjoining balcony cabins for the same $3,200 dollars on Carnival. And while HAL'S balcony suites are a bit smaller, they also run around $2,400, so, even with the fruit, they were no big deal!!! Since kids under 12 SAIL FREE!!! After the fiasco we had the last time (600 kids, and they were everywhere 24/7) We hoped, and were correct that the fact that school was back in session, and Bermuda is not a real "KIDS" destination worked out well this time, only 28!!! NERVANAH! The buffets were a vast improvement over last time. I think the problem is they should stick with what then know, ITALIAN AND CONTINENTAL, and quit putting stuff out, that after 5 minutes in the steam tastes like "rubber erasers!!" Since they only ran the sit down breakfast from 7-9 (Carnival & HAL are usually 7-10) we found a table near the Omelet station, and with a little English (AND SOME SIGN LANGUAGE) I ordered my Western Omelet(s) while the wife explored the rest and scoped out all the best goodies. There was a wide variety, but I have to ask??? "WHAT IS SO DIFFICULT ABOUT BACON????"" IT DID NOT MATTER WHETHER IT WAS JUST COOKED, OR THERE FOR HOURS, IT WAS A REAL JAW BREAKER!!! And the Crew? While our cabin steward was on the ball, and the ships Operations people were on the ball, Guest services, dining staff reminded us of a combination of "FAWLTY TOWERS!!!" AND "ARE YOU BEING SERVED!!!" One women at the front desk kept giving out wrong information about our departure time from Bermuda for 2 days!!! (4:00PM instead of the correct 200AM) And I finally had to get the Hotel director to go and straighten her out!!! There were many language problems too!! And the constant droning of every announcement coming over in FIVE DIFFERENT LANGUAGES, got tiresome after a while. One excuse they were passing around was that many of the more experienced staff were sent to their new ship the DAVINA!!! SO I GUESS WE WERE "CHOPPED LIVER!!" We only took this cruise because it was the only on that sailed out of Florida to Bermuda. And in all likelihood, that would be the only way we would sail with MSC again! I was all for giving them 2 stars!!! But after the wife had time to calm me down, we'll say: 3 and one quarter stars. And if you want to get to see a show, you had better get there an hour early, the theatre is way too small for a ship that can carry 3,500 guests!!! We did not get to see one show! Read Less
Sail Date April 2013
My spouse and I are also experienced cruisers and have cruised with multiple companies. We went with a group of friends and had a wonderful time. We did have a few issues with our cabin but these were rectified promptly and we received ... Read More
My spouse and I are also experienced cruisers and have cruised with multiple companies. We went with a group of friends and had a wonderful time. We did have a few issues with our cabin but these were rectified promptly and we received a call from Management the next day to be sure all was well! I must agree that the ship was spotless and seemed to be well maintained. I had no issue with the food quality -- we have been to Europe and it seems that Americans (and I'm USA born and bred!) on the whole expect a 6 Star hotel or restaurant for $120/day! The food was not fancy, but it was good! I agree that service in the main dining room was slow at the first seating. Out table group changed to the later seating and had no problem -- dinner took about an hour with time for wine before our first course or longer if we desired. Our waiter -- Adrian -- was great. We also had a person with an allergy issue. We did have to remind Adrian the second night but after that he saw to it that all dietary considerations were managed well. My husband is a marinara sauce connoisseur and found their sauce to be pretty good. Enough said about that. We thought the buffet was fine -- the hot food was warm not hot in most cases but, again, was simple but good. Many of the crew members are not proficient in the English language and this sometimes caused problems -- again the Poesia is a European cruise ship and does not cater strictly to Americans! If we could not understand someone or they had a problem understanding us, we just asked someone else! Problem solved. The entertainment: the entertainment in the theatre was geared towards an older crowd -- and that's who was aboard! The entertainment team did an outstanding job! The 10:00 PM show in the Pigalle lounge was SRO every night. The nightly dance classes in the Zebra lounge were entertaining, informative and well attended. Bored????? The cruise is what you make it! Would we sail with MSC again? You Betcha'! Read Less
Sail Date April 2013
We were so surprised that our embarkation went so smoothly. We had booked the Poesia cruise first and then we discovered a wonderful deal to cruise on the Caribbean Princess that left the week prior to the Poesia. Our big concern was how ... Read More
We were so surprised that our embarkation went so smoothly. We had booked the Poesia cruise first and then we discovered a wonderful deal to cruise on the Caribbean Princess that left the week prior to the Poesia. Our big concern was how would we get to the Poesia from the Caribbean Princess. We had tried to find out which piers the 2 ships were docked at but no one was able to tell us. We knew they were both in Port Everglades and figured a cab driver would not want to drive such a short distance and as a last resort we asked our shuttle bus driver if he would be willing to do it if need be. Were we ever surprised when we found that the 2 ships were docked right next to each other. So all we would have to do was walk our bags over. The second problem we were concerned with was MSC told us we could not board till 4 PM. We had no idea what we would do until 4 PM since we would have to leave the Caribbean Princess around 9:30 AM to 10 AM. When we pleaded our case to MSC they said we could probably be able to board at 1 PM. When we were arranging our debarking time with Princess, Leigh Anne, Princess Front Desk Supervisor, arranged for us to leave the ship at 11 AM. So long story short, by the time we got off the ship found our luggage, went thru customs and checked our luggage on the Poesia we found that we were able to be checked in have a seat for maybe 15 min. and were allowed to board. We had originally booked an inside guarantee cabin and were upgraded to a balcony. It was a beautiful cabin with a lovely view. We had requested an egg crate mattress pad and bathrobes and our cabin steward German, made sure our requests were taken care of. We had a love seat that could be converted to a bed and another bed that pulled down from the ceiling. The room was nicely decorated. We had a beautiful bedspread. The only problem with the room we never had ice in our ice bucket. We had a fridge filled with drinks and expensive treats. They do not have bar soap, hair conditioner or body lotion. There is only one plug in the room so you need to bring a power strip. We had a problem one day with a toilet not flushing but once reported we found that it was a major problem effected the whole 12 th deck. We had to use the bathrooms up on the pool deck. That was another thing we found disturbing the labeling on the mens and ladies rooms were not clearly marked. They only had a picture of a woman or a man but they were difficult to distinguish, they were very similar. Once the toilet in the cabin was repaired we found that no note was left saying your toilet was repaired, nor a message on the phone saying"Your problem has been resolved, let us know if you need any additional service."This is usually standard procedure on most ships. The TV in the cabin had very few english speaking channels and if you wanted to watch a movie there was a fee for a rental. Also there was no sleep timer on the TV. We were disappointed that there was no main dining room open for lunch on departure day. We had been told there was not to be any lunch at all when we originally called MSC. Fortunately the buffet was open on deck 13. It was enormous. Many choices. (There was no smoked salmon). All the way in the back was an area that specialized in ethnic dishes daily. The food was excellent. The waiters on the buffet did not help to seat you nor offer to get you a beverage or a refill. The ice machine was usually empty as well as the ice tea machine. You were on your own. No trays but they had large platters to put your food on. We were fortunate to find 2 empty seats next to two lovely people who invited us to join them. I was on the Cruise Critic Roll Call for this cruise and had suggested we all wear Mardi Gras beads so we could recognize each other. Sure enough the 2 delightful people we were seated with were wearing Mardi Gras beads. When they saw we had our beads on they immediately asked if we were with Cruise Critic. This was the start of a beautiful friendship that continued through the entire cruise. We immediately arranged to sit at the same table for dinner. We had early sitting and found the maitre'd completely able to work his magic on his computer and the change was made. We were assigned the best waiter, Wayan Juniarta, from Bali. Indonesia. He was polite, efficient, pleasant and accommodating. He was like a mind reader and always anticipated our needs. Our new friends we were seated with were on a back to back Poesia cruise and they were so impressed with Wayan's service they arranged to be seated the following week with Wayan as well. Dinners were excellent. Our favorites were Salmon, Lobster/Filet Mignon and Prime Rib. Desserts were outstanding. You must try the different kinds of cheese cake, baked Alaska and tiramisu . The life boat drill was held at 4:30PM and unfortunately it was held out on the promenade deck by the life boats. It was long and drawn out and if you have a back problem as we do it was painful to have to stand for 30 minutes. After the drill people were not cautioned to make sure the belt on the life jacket did not drag on the floor. Because of this people were tripping on the belts. The elevators were so small so it took forever to get back to your cabin. The elevators were well marked outside of the elevator on the wall but once inside it was very difficult to know what button to press. There were small tv's in each elevator with ads but no directory information. The floor number was difficult to read since you could only view it on one side of the elevator. The elevator had mirrors everywhere so you could see the mirror image of the floor number. The theater was magnificent. The lighting, the curtain, the costumes, the sets were beautiful. They had 2 shows nightly one for first seating and one for second seating. The seats in the theater were very uncomfortable. The cruise director, Anna, was amazing. She was so charming and was always accompanied by her assistant cruise director, Cobus, who was equally charming. They both spoke many languages and it was a real treat to hear the announcements before the show repeated in english, spanish, portuguese , french and german. By the end of the cruise I felt like I could understand what she was saying in all the languages. Cobus was in charge of the english speaking guests. He was from South Africa. He speaks 6 languages and his english is spoken like a dramatic actor. After having some private conversations with him I found out that 6 months of the year he is on a TV program where he is a dramatic actor. Cobus had his own special way of conducting Trivia games. He never did team Trivia it was always individual and if you knew the answer to his question a nice prize was waiting for you as long as you hollered out "Goonie Goo Goo." Have no idea what that means but it was fun. There was only one Trivia game each day which we found disappointing. We wanted more.We found the shows in the theater to be a bit repetitive. They had some amazing acrobats. One was 20 year old Russian boy was unbelievable. He defied gravity. The dancers really were amazing because they had to keep their balance while dancing and the ship was bouncing all over the place. Fortunately no one fell. On the first night they announced in the theater that on the following afternoon Effy Jewelers was going to have a speaker in the Bar Dei Poeti at 3 PM . Anyone who attended would be given a $100 coupon toward an Effy purchase. When I heard this my blood began to boil. I had arranged the Cruise Critic Meet and Greet Party for our Roll Call on this cruise. I originally scheduled it with Louis from MSC Corporate office at least 4 weeks prior to sailing to be held at 11 AM in the Zebra Lounge. Louis later called me on the phone and said he was unable to get the room and time requested but instead he secured the the Bar Dei Poeti at 3 PM. I told him I would notify our 30 + roll call participants of the place and time and asked Louis if he could arrange for complimentary cookies,coffee and tea to be available and also to invite the cruise director and any department heads and the captain to the party. Louis said he would get us the refreshments as well as have the bar staff available to purchase alcoholic beverages. He would do his best to get representatives from the crew's staff to attend but it would depend on their schedule. So when I heard the announcement at the first evening show that Effy was going to schedule their lecture in the same room, at the same time I immediately went to the front desk and asked to speak to whomever was in charge of event scheduling. This person was ANTONELLA MAZZINI. She wasted so much time telling me that she would be glad to reschedule our party and have it in a more private room. This was unacceptable. I explained to her I had no way to contact the 30+ members of our cruise critic roll call. They had already been notified of the time and location and if Effy was having this big lecture our party would be ruined. I pleaded with her to move the Effy party since she could have them announce the change of location over the PA system and also place it in the daily newspaper. She said this was not possible and that Effy had already had this planned. I said so did Cruise Critic. She denied having any information about the size of our group and had not invited anyone from the cruise staff to attend. She finally agreed to make some signs up and post them in the room that the Cruise critic party would be delayed until 4 PM. I asked her if the speaker for Effy could make an announcement before her lecture that the Cruise Critic Meet and Greet Party would be delayed till 4 PM. She said no that was not possible. I was so upset! She told me not to worry she would make signs. The next day I went to her office to see the signs. She had not made any. She went back into her office and came up with a sign that was so confusing, I edited it so the time was not in military time and she was going to make the changes and post them in color. I stopped by the Bar Dei Poeti at 2:45 PM to see the signs. I did not see any. I called Antonella and asked where are the signs. She said don't worry she gave them to the bartender to put up. I told her they should be up before the presentation by Effy. She said she would come up and take care of it. When she arrived she introduced me to MARY ANNE LACHANCE, who is MSC Regional Sales Manager from Canada who was the representative that Louis had arranged to attend our Meet and Greet. Mary Anne had copies of all the communications from Louis and was there for our 3PM Party but had not been told by Antonella of the mix up. Some how there was a breakdown in communication between Louis and Antonella. Mary Anne agreed to come back at 4 PM. I checked again at 3PM and I still did not see the signs Antonella promised to post. I called her again and she said the bartender was looking for metal holders to display the signs. I never saw the signs. Main reason I thought she would display them in a prominent locations such as the hallway as you entered and left the lounge on both sides of the lounge. Instead she had two signs posted to the side of the room. They were so small and light in color that I did not notice them and I was looking for them. It turned out that 10 of our Roll Call members showed up for the rescheduled Meet and Greet Party. There were no cookies, coffee or tea. Mary Anne did show up and had to bear the complaints of our entire group. She did an amazing job of calming them down and gave us a 45 min. presentation about MSC new ship the Divinia. She apologized for the mix up and did not know how it happened. After she left we were able to introduce ourselves and tell funny stories that happened on previous cruises. We had a nice time despite Antonella not understanding what a major mistake she had made and the consequences it would cause. MSC has had so much bad PR already they did not need our whole group writing negative comments about how MSC ruined our Meet and Greet Party. Rick Sasso, the CEO for MSC, has worked so hard to improve MSC, he does not need the ineptitude of his event coordinator to tarnish its image. The same afore mentioned event coordinator also managed to mishandle the MSC cocktail party for MSC Club Members. She did this by scheduling the cocktail party at the same time were at their sit down dinners. The lounges on the ship were beautiful, all having outstanding entertainers. The Atrium area was spectacular. Nightly there was always musicians playing either violins or pianos set on what appeared to be a floating stage. The MSC Entertainment Team is amazing. They were in charge of the 10:30 PM gatherings in Club Pigalle. We found them to be hysterically funny, and most entertaining. They always were able to get the whole crowd involved with their wild and crazy antics. Several times in the main theater a few of them would appear before the performance as cruisers were flowing into the theater looking for a good seat. They would wear red phony noses and follow a cruiser aping them as they searched for their seat. The videographer for the cruise did a wonderful job capturing all the fun parties, games and other activities on video and displaying them not only in the cabins but also on large screen TV's placed in different areas aboard the ship. Copies of these videos were available for purchase. There was a large screen above the main pool that was underutilized for passenger entertainment. This cruise had a theme "Baseball Greats." Representing the greats were Stan Bahnser, Randy Hudley, Jack Billingham, Ellis Valentine and Amos Otis. During the cruise there were several entertaining lectures by the baseball greats as well as a trivia game with the cruisers and some really nice prizes for the team who had the most correct answers. The ship stopped at San Juan, Antigua and Nassau. Unfortunately exiting the ship at the ports of call was done in a most unusual fashion. Instead of having 2 lines, one leaving the ship and one entering the ship there was one line which resulted in inefficiency with people going in both directions. resulting in confusion and inefficiency. If you planned to stay aboard on Port days there were no scheduled activities. When you returned to the ship they did not supply you with cold towels or some cold drink prior to boarding. This is such a nice feature that most cruise lines offer in warm climates. On the last day of the cruise you had to be out of your cabin by 7 AM. We had a lovely final breakfast in the main dining room. Debarkation was well organized and we had no problems leaving the ship. We would recommend the Poesia and would definitely return for another sailing. Read Less
Sail Date April 2013
This was my sixth cruise, but first on MSC, and it was Mark's first ever cruise. We flew from Baltimore to Fort Lauderdale the day of the cruise, and arrived about 2:30. We took a cab to Port Everglades and were there in about 10 ... Read More
This was my sixth cruise, but first on MSC, and it was Mark's first ever cruise. We flew from Baltimore to Fort Lauderdale the day of the cruise, and arrived about 2:30. We took a cab to Port Everglades and were there in about 10 minutes. Embarkation: Embarkation was very quick. There was no line by then, and after a quick picture, we were on the ship. We dropped our carry-ons in our cabin and headed to the buffet for lunch. Ship: The ship was beautiful, very clean and well maintained. The atrium is beautiful, with musicians performing in the evenings, and there are several themed bars throughout the ship. We were able to walk around Deck 7 as well as the top of the ship and see the ocean and other ships. The pool area was crowded at times, but we were always able to find a chair and a place in one of the hot tubs. The pools are salt water, and they were a bit cold the first sea day but great the rest of the cruise. Cabin: Our cabin was an inside on deck 12, forward. It was a very quiet location, but we felt a lot of motion from the ship. It wasn't bad, just more motion than I was used to on other cruises. The bed was comfortable. We both have back problems, and we were fine. The only problem we had was that one of us would sometimes wake up in the gap in the middle of the bed where the mattresses were pushed together. The closets were spacious, and the size of the bathroom was good for a cruise ship. There was plenty of room for 2 people, just put your suitcases under the bed. The cabin stewards try to make up the rooms when the passengers are out. We figured out how they do it. We had to put our card into a slot in the wall to turn on the lights, and that turns on a little light next to the door. That signals to the steward whether we were "home." If we needed anything, we just left a note. I left one asking that the ice bucket be filled every morning and evening, and it was. Our steward even left a towel animal one evening! Dining: Just a quick word about the buffet because we only ate there a couple of times, the food was very good, with good variety. There were American standards like burgers, fries, and hot dogs, along with pasta and other Italian fare and foods from other nations in the ethnic corner. I ate the international foods, as I get the other stuff at home, but Mark tried the burgers and enjoyed them. He also liked the desserts in the buffet, whereas I always went for the soft-serve by the pool. The only real problem I saw with the buffet was that the beverage and ice machines were frequently empty and could not keep up with the demand of the passengers during peak times. This is something I put on my comment card at the end of the cruise, and hopefully it will be addressed because some folks weren't happy. I just went to another station to get what I needed. We ate most of our meals (breakfast, lunch, and dinner) in the Le Fontane dining room. We had first seating for dinner, which was at 6 PM. We had the most delightful tablemates, including a German couple, and we were all sad to say goodbye on the last night. The food and service was excellent. I mostly stuck with the Italian fare, which was wonderful, but Mark either had fish or steak. The best dish I had was king prawns with angel hair pasta. Worst? On surf and turf night my lobster was tiny and overcooked, and my steak was bleeding, but Mark's was just the opposite, so it was luck of the draw. Also, Mark really enjoyed the steaks, and said the Steak Diana was in the Top 5 steaks he ever had. He was not crazy about the Mahi Mahi. The best dessert? The cheesecake!!! Service: Our room was always clean and the staff was very friendly and helpful. Our dining room waiter, Puja, was a joy. The guy who handed out towels at the pool could have been friendlier, but for the most part it was a happy, helpful, smiling crew. Entertainment: We were on a Baseball Greats theme cruise. Even though I never heard of any of the Greats, they were all very nice (Mark was in his National Guard uniform on one of the formal nights and they came up to him). We went to some of their activities, which were fun. There were constant dance lessons, massage classes and the like around the pool, along with lectures, trivia and game-type shows in the lounges. If anyone was bored on that ship, it was their own fault! The nightly shows were OK. There were some good singers and acrobats, but some of the shows (an interpretation of a chess game??) were just weird. Overall, this was a great trip and an excellent value for the money. We were so pleased we booked another MSC cruise while on board! Read Less
Sail Date April 2013
I am a seasoned cruiser and have cruised most of the mass market lines. I was attracted to MSC because of the value rates offered for single travelers. Yes, I did this one solo! Being alone I would be able to see all the negativity that ... Read More
I am a seasoned cruiser and have cruised most of the mass market lines. I was attracted to MSC because of the value rates offered for single travelers. Yes, I did this one solo! Being alone I would be able to see all the negativity that you all are talking about, without worrying about someone else. Two weeks before the cruise I found a singles group of 33 members sailing together and I latched on with them. I would have company when I wanted especially for dinner as we had 3 tables reserved. I took two first time cruisers under my wing and had a BLAST! Your on vacation and you want to relax and avoid negativity and this was my approach. My two companions got a good adult traditional introduction to cruising. Now, if your into rock climbing, ziplining, watersliding, surfing or whatever other BS that most people don't do on a ship; avoid the Poesia. I had Baseball Greats on my cruise for the week. True athletes that revealed their experiences and directed activities. MSC does this frequently to attract Americans and to me was worth the price of passage alone. This is a large elegant ship where tastefully designed lounges flow seamlessly. Yes, live music every night in nearly all of them. Deck 14 aft has a ultra modern disco that goes til the wee hours. Deck 13 features a spralling double pool/multiple hot tubs area with sunning and shaded areas. Like all ships it's crowded during the day. Deck loungers have a unique shade feature attached. Cabins: Smallish size compared to say Carnival. My inside cabin barely had enough storage for myself. If I had someone else with me, I would have worked it out. I wouldn't let it ruin my cruise! Baths were small but adaquate. I prefer bars of soap over dispensers, but I adapted. My cabin steward was a little skimpy on towels and no chocolates on the pillow from MSC. I know that will kill some of you. Food: Now don't be an idiot and have a hamburger on an Italian cruise ship! For all meal times the deck 13 buffet had an abundance of food. As you would expect they excelled in pastas. The 4 cheese pizza(when heated)rivaled those in my hometown. Everyday another nationalities food was represented adding to the variety. The only thing I had to wait in line for on occasion was coffee. You will have full menu service in either the blue or red dining rooms, first or second seating. They are opened for breakfast and lunch too. Like every ship I've sailed selections were hit and miss. The wait staff encouraged multiple selections, so you won't go hungry. The surf and turf on the last Gala night dinner was just so so. The staff kind of forces you to take the featured deserts such as tiramasu or baked Alaska. Just fine for me! Drinking ;-): MSC heavily promotes wine and offers attractive packages at discounts. If you sign up for a charge they will actually let you create your own blend. Cocktail and beer packages were available. Everyday drink specials at $6.25, even on LI Ice Teas one day. Entertainment: A different show every night. Featuring operatic singers and dancers in colorful costumes. Every show featured some kind of amazing acrobat or gymnasts performing Cirque du Soleil type of stunts, some real intense for a moving boat. In some of the lounges each night they offered line dance lessons to Latin music, very popular with the gals. Dancing seemed to go on forever! I attended informative 45min. cultural lectures on pirates, Colombus, and whales and dolphins. Bingo and other typical cruise activities were offered. I missed the steel band by the pool areas. MSC seems to believe in a more tranquil atmosphere interdispersed with activities by their Animation staff. The usual spa ammenities and a fully equiped gym is offered. Gamblers go ahead and knock yourself out in the casino! Ports: Antigua was what attracted me. I booked my own excursion prior to the cruise and ended up with my own private tour of the island concluding at Church Valley Bay beach with lunch. Man! I was king for the day! I had been to San Juan and Nassau a couple of times, so they were not high priority for me. Various deals are available to fit everyone's budget and can be negotiated on shore. Whatever floats your boat! I'm one that appreciates the cruise experience rather than the ports. Embarkation/Disembarkation: Embarkation: Was a breeze! I was on board in just 10mins. Disembarkation: A nightmare! Took over 4hrs. to get off the ship, due to foreigners screwing up their US Customs cards. No blame to MSC! Summation: If your looking for a more subdued traditional relaxing cruise experience before all the glitz was added. MSC is for you! I got reasonably good service throughout the cruise. There are people who just look to criticize. I deal with whiners all the time in my profession. I am not one to treat people, many from impoverished nations as slaves. This is truly an adult experience and may not be best suited for kids. However, kids sail free on MSC! :) Read Less
Sail Date April 2013
Cruiseline is Italian owned. Expect an European feel throughout the entire ship. They try to accommodate the North American clientele, while keeping with the European flair. Embarkation We arrived at the the terminal just after ... Read More
Cruiseline is Italian owned. Expect an European feel throughout the entire ship. They try to accommodate the North American clientele, while keeping with the European flair. Embarkation We arrived at the the terminal just after 2:00pm. Filled out the public health questionnaire and proceeded to the security scanners. Check in was quick and fast with no line, photo op was completed and was on the ship and in our cabin in less then half hour. One of the smoothest embarkations I have ever experienced. Cabin was on the 10th deck forward. We were upgraded from and inside cabin to a standard balcony- 160 sq. feet 2 beds, 1 chair and small desk. The room itself was big enough for two people. Luggage stored under the beds. The bathroom was a typical size, no special amenities were offered. Bathwash and shampoo dispensers were in the shower. The T.V. was very small perhaps 19inch screen, which sat on the mini bar. It would make more sense to have the T.V. mounted to the wall to give more counter space. Bed spreads could use some updating. Beds were firm and comfortable. We did ask for an additional pillow. No complaints. Ice was always in the fridge morning and night. Food Quality Buffet restaurant on the 13th deck, food quality was good. Always found something to eat. I preferred the second buffet area at the back of the ship. It was less crowded and congested. The ice machines in the first part of the ships were hit and miss, but if you simply walked a little further, there were ice machines on both sides of the buffet that worked perfectly. Breakfast: Had the buffet most days, omelette station set up in the front mid section of the first buffet area. Fresh fruit, milk, cereals, were offered. Eggs over medium to hard were offered on one side of the buffet. Scrambled eggs, waffles and pancakes, bacon, sausage, etc. There is not much you can do the switch up breakfast on a daily basis. Did have breakfast in the MDR 2 mornings, again, quick fast and ready to serve you. Coffee was strong, not weak, orange, cranberry, pineapple and grapefruit juices available. Ice tea was also available. Lemonade was not offered. Lunch: the international buffet at the back of the buffet was always good, lots of flavour, and different choices offered. The pizza, focchicia, hamburgers, pasta were all fresh. Just depends on your palate. The desserts and cheese selection was always fresh, the bread sticks were to die for. Dinner: We had the late seating. This was a highlight of our evening. We travelled with a group of travel agents from Canada, 24 of us in total. We had the best server -Corneal from Romania for the week. The menu was always varied. Did not have a bad meal the entire week. The streak was always cooked to perfection. All the desserts were amazing. Not a huge cheesecake fan, but the offerings were light and airy. Tiramisu, Baked Alaska and canolis are not to be missed as well. Some mention on previous posts regarding the food quality. People need to realize that this is not your typical walking into a restaurant and ordering off a menu type of place as you would at home. Having worked in the hotel and restaurant industry for over 25 years I can appreciate the behind the scenes effort that goes into doing 2 full seatings in 2 restaurants at the same time. Everyone sitting down at the same time and ordering at the same time. The kitchen is pumping out all the appetizers, some guests ordering 2, plus all the meals and asking for the doneness for the steaks not only for your table, but for the other tables in the restaurant as well as the restaurant either below or above you. This is a major production. Thousands of plates are going through that kitchen in a very short time. Not once was any of our orders screwed up, very impressive operation. The kitchen is serving 12,000 meals per day. This is something to be considered before complaining about the food. Entertainment: We went to every 7:00pm show except for the first night. Unbelievable is all I can say. The productions were high energy, the set designs were professionally made, the costumes were top notch, with attention to detail. Very Cirque du Soleil. The singers and the acts were incredible, yes most songs were in Italian, but you need to be able to appreciate their voices and their talents. Remember this is not an North American cruiseline. So do not expect North American talent. Listening to Anna speak in 5 languages, flawlessly, with no interruption was impressive. She actually speaks 9 languages. Hats off to her. The evening shows were good in the lounges. Loved the look and feel of the Zebra Bar. We usually had our post show/pre dinner drink in this lounge. Drinks and Extras: The drink prices were very reasonable. $6.00 for glass of wine, $7.25 for a mixed cocktail. Not a beer drinker, but prices were in line to what we pay at home. The gelato is a must try. $2.75 for a waffle cone. Gelato in made on board, rich texture, flavourful, creamy and a variety of choices. Miscellaneous: Very impressed with the ship as a whole. We did not feel that we were nickeled and dimed to death, as we have been on other cruiselines. This is more of a softer sell. Very much appreciated. The pool area, main pool area was busy, that is a given. Deck 16 was closed for most of the cruise due to high winds. Stayed on either deck 14 or 15. Never had a problem finding a chair, there were a few choggers (chair hoggers). Mostly found the sea days relaxing and not having announcements blaring every 5 minutes. The only thing missing was a pool at the aft of the ship, or an adults only area. Smoking on board- It was not as bad as Carnival. You were able to tell that people were smoking in their cabins when you walked by their doors- my only complaint regarding that. All public areas (lounges, except Bar del Porti were smoke free). Would defiantly book another cruise with MSC. I appreciate the culture and the European feel of the ship. Staff were wonderful. I can not find any major faults on this cruise. Read Less
Sail Date April 2013
Ship was beautiful and sparkling clean, looks brand new Decor is lovely, and even the hallways are light and attractive. This was my 3rd time on Poesia and she is as beautiful as ever and now some new additions and new things make her ... Read More
Ship was beautiful and sparkling clean, looks brand new Decor is lovely, and even the hallways are light and attractive. This was my 3rd time on Poesia and she is as beautiful as ever and now some new additions and new things make her better than ever, especially for Americans embarkation was the easiest ever, walk right on, we were there very early and away we go Bought the prepaid wine vouchers (with a group) and bought the 10 drink coupons get 12..sweet deal New stuff : they have a "winemakers" blending deal, blend your own wine to your taste, they have a lady wine expert on board (held in the wine bar, look in the paper) They redid their graphics/design for the daily papers, looks better than the old "xeroxed" look they had before. A bit easier to read IMHO Bought a voucher (look for when the cruise consultant is at her post by the internet cafe)....voucher was $10 - gets you $50 spending $$ on your next cruise ...pretty nice I didn't go to the Baseball Greats...they were not intrusive and did not affect me, they were seated by our group at 2nd seating ...a couple of the guys in my group really enjoyed them...2 of them teamed up with 2 other guys and won the trivia contest : got baseball hats autographed by all the players. Nice little extra The main bar in the Zebra has the "Alchemy" drinks...(like Carnival LOL)...great bartenders...look for the Alchemy menu : Dr Love was our fav....chocolate syrup, Baileys, Kahlua, Rum and Amerreto and cream....oh my....they have "Forty is the New Twenty">>> really all the "alchemy" drinks that Carnival charges so much for....and yes your "coupons" work for the alchemy drinks too...wow...only $7.25 per drink. MSC has to be the best for this Shows were fabulous....the tenor from last year, Guisseppe, and Mima Bari the "diva" singer....plus a new Romanian sorprano (good but very very poor diction)....Mima seems to have improved her English . They had a variety of European people who can bend and twist and climb on each others shoulders...stuff you don't normally see...really cool. New : 2 lady Violinests who played along at various times All in all I counted a total of 28 entertainers that we saw over the course of the week. Best was when they sang "Time to say Goodbye" and captain, officers, chefs, etc..all filled the stage. This was held on the next to last night New : Buffet is 100% better! Very tasty....fresh salad bar, fruit bar with pineapple....great rolls, pretzel rolls and such.....good pasta, pizza, "ethnic" corner was usually good too It is open a lot of hours...very cool WONDERFUL : THEY HAVE ORANGE, PINEAPPLE, CRANBERRY, AND GRAPEFRUIT JUICE 24/7...WOW> plus ice tea and water, lemons etc The food at dinner was mostly good , our service was not good the first 2 nights BUT you can speak to the supervisors and things improve! Food was good and desserts were wonderful. The blueberry cheesecake is not to be missed. I also actually liked the Baked Alaska The surf and turf was best I ever had : 2 huge huge lobster tails, great steak , order rare if you want medium rare. Served with yummy sweet potato fries We had captains party on dress up night, champagne, martinis, and rum? drinks and chips and other munchies. They put potato chips out a lot Our group had a private party : champagne...and they had an invite in cabin to the Past Guest Party...more champaign , the jazz band /singer playing and nice little bites to munch on..including caviar @@ on toast points Oh did I mention they have a great area of cheeses and meats ..very antipasto? Cheeses changed daily and some of the best were Brie...Gouda...Cheddar and of course Provolone. Salami was tasty. They scatter dried apricots and dates and also walnuts around the cheese and have a bowl of walnuts with a spoon if you like more. What a treat! Docking and getting on/off ship was a breeze. Very efficient this time (compared to my other trip on Poesia) All in all a good cruise....the languages did not bother me, NEEDS IMPROVEMENT buffet/ice service/COFFEE SERVICE They run out of coffee too and should IMHO come around with a pushcart to give coffee , ice etc...but they do NOT grrr They also ran out of ice a lot. I did love the fruit juices TIP....you can go to the back bar and ask them for ice I had to do that several times I really like MSC and feel it is improving. As other cruiselines seem to be cutting back, MSC is adding more (more buffet hours, free fruit juices, higher quality food etc). You can not beat the cruise price and you can't beat the drink prices. I have my voucher and plan to sail on Divina! Thanks MSC Read Less
Sail Date April 2013
My wife and I recently returned from our 7-day cruise on the MSC Poesia (sailed 4/6/13). It was our second journey on MSC, (the first one being on its sister ship, the Orchestra), and truly one of the best cruising experiences we've ... Read More
My wife and I recently returned from our 7-day cruise on the MSC Poesia (sailed 4/6/13). It was our second journey on MSC, (the first one being on its sister ship, the Orchestra), and truly one of the best cruising experiences we've had in recent years. Our trip started on a sour note, unfortunately. We had booked the cruise through MSC's own travel agents. Although we were not able to use our Discover card to pay for the cruise, we were told (twice), that the credit card would be accepted onboard for our shipboard expenses. Wrong! We found ourselves sailing with virtually NO line of credit! On the bright side, the woman at the Accounting desk (Kayleigh, from South Africa), was very knowledgeable and sympathetic. She came to trust us during the week, and consistently "advanced" us some credit if we needed it to pay for our excursions and drinks onboard. She knew the ports very well, and told us we would be able to get a cash advance in San Juan most definitely. I also received my paycheck on the Friday at the end of the cruise, and we knew that would help our situation as well. When we disembarked for the final time, Kayleigh told us to swing by the Accounting desk to say good-bye. The itinerary was mediocre , Nassau, San Juan and Antigua , all places we've been before (some of them many times). In retrospect, we were fortunate that the itinerary was not as exotic as we like, due to our shipboard credit situation. Because there were only a few ports and more sea days, and because our booking price was excellent, we opted for a balcony cabin for the very first time. The cabin was very attractively appointed and very comfortable. In spite of that, we spent very little time in the cabin , and most of that time was spent out on the balcony. We have heard there can be issues with controlling the room's temperature with balcony cabins, but we found we had no difficulties at all keeping it as cool as we liked. The room-darkening drapes did an excellent job of keeping the room dark when we took an occasional mid-day nap. The mattress was probably the most comfortable mattress we've ever encountered on a cruise ship or hotel anywhere! The most annoying thing were the two huge pillow rolls , there for decoration only , which took up a lot of valuable bed or floor space (depending on where we put them). Our cabin steward did not introduce himself to us, and generally performed adequately. He was not the best steward we've had, but certainly he was far from being the worst (NCL). Alas, no towel "animals" on the bed" We ate virtually all of our meals in the main dining room (Le Fontanne). The buffet "upstairs" was very nicely appointed and very well organized, with signs hanging from the ceiling to clearly identify where certain types of food items could be found. Toward the end of our cruise, we found ourselves drawn to the buffet to "snack" on pizza, to tide us over till our 8:30 P.M. 2nd seating! The main dining room was absolutely gorgeous! The food was delicious , of course, excellent pasta available at every meal except breakfast. MSC has been knocked in the past for their handling of meat, particularly beef. On the Poesia, however, it seemed the chefs for the most part got it right at least some of the time. One of our table mates had steak early in the cruise, and had to send the steak back to be cooked more to his liking. But at the end of the cruise (2nd "formal" night, surf & turf), the beef tenderloin was wonderful and perfectly prepared. We certainly did not go hungry! The best part of the cruise (other than being at sea, away from home for 7 days, in a warm climate, with all the delicious food we could possibly stuff in our faces"), was the wait staff. Our Waiter was named Budi (short for something I can't remember and can't pronounce even if I do), and our Assistant Waiter was Adi (ditto). Their service was absolutely impeccable , the best we've had on any cruise. One evening I was particularly thirsty, and Budi gave me a second glass for water, which Adi faithfully kept filled. Another evening, my wife grabbed a second glass from an empty place setting, and for the rest of the cruise, her usual seat at the table had two water glasses. Budi consistently went "above and beyond." My wife, due to health issues, uses a wheelchair on cruises because she has difficulty walking long distances and standing for any length of time. Every evening, I would wheel her into the dining room, near our table. She would stand and walk the few remaining steps to the table. Before we even got situated, Budi whisked the wheelchair away and stowed it until we were ready to leave. When Budi sensed we were getting ready to leave, he retrieved the chair and held it until my wife was situated comfortably. One of the Assistant Maitre D's also warrants special mention. Guiseppe was very kind regarding my wife's situation. He visited our table every night, and made sure we were all comfortable and content. If I have to think of one "downside" to the cruise, it would be the bar staff. The very first day, one waiter got my wife's drink order totally wrong. We suspect that the bartender, rather than make it from scratch, merely "doctored" the original drink to make it what she ordered. Another waitress was very competitive for drink orders. She would circle the entire lounge and get several orders before placing the orders with the bartender. We ended up waiting several minutes for our drinks because she was busy delivering her other orders to other passengers. Overall, this was one of the most enjoyable cruises we've been on in a long time. Generally, the food was very good, the service was tremendous, and the ship is absolutely beautiful. We had no issues with embarkation or disembarkation (other than having to leave!). We highly recommend MSC to anyone who is looking for beautiful ships, comfortable cabins, wonderful food and fantastic service. Now that MSC will be sailing the Divina in the Caribbean year-round, we will most definitely be sailing MSC again. In fact, we are already planning our cruise for next year! Read Less
Sail Date April 2013
My recent voyage on the MSC Poesia was my very first cruise, and I researched it heavily before we sailed via reviews from prior passengers. To anybody who is familiar with reviews of this ship, you will know that many of them were quite ... Read More
My recent voyage on the MSC Poesia was my very first cruise, and I researched it heavily before we sailed via reviews from prior passengers. To anybody who is familiar with reviews of this ship, you will know that many of them were quite negative. This gave us some real concern, and we got out of the taxi at the port with a healthy mix of excitement and dread. Well let me tell you folks... the negative reviews are 100% GARBAGE, and I will tell you why. This was my first cruise, but I have traveled all over the world in the past 15 years so I am worldly and have enjoyed the finer things in life. My fiancee has been on a Royal Caribbean cruise before and she was able to compare and contrast from that standpoint. We both thought the ship was beautiful and immaculately clean. We had read reviews that complained about the food so we were eager to see for ourselves what that situation was. We thought the food was GREAT. The Italian dishes in particular were wonderful (makes sense with an Italian chef). The buffet was great, with the exception that we both longed for hot toast and waffles at breakfast -- these things were usually cold. There were lines to get coffee, and the staff was smart enough to have a crewmember there taking your cup and pouring it for you to speed things up. The pool was always packed so we learned on day one that if you didn't grab a chair and "claim it" with a towel AND a personal belonging, you'd be out of luck all day. Some folks would leave a towel and never show up so that was frustrating. We saw the main towel distributor guy (who we called the towel nazi for his harsh demeanor) scooping up towels from chairs that were reserved by folks who didn't show, and this was a good thing. The crew was a mix of quasi-friendly and not very friendly, but ALWAYS prompt and attentive. Everybody was from somwhere else (Ukraine, Indonisia, India, etc.) so the language barrier is what we assumed was the reason why they weren't as outgoing as a Disney park employee. Did we care? NO. We didn't cruise to make best friends with the crew. We actually DID make friends with some of the Ukrainian bartenders and servers so who knows? The entertainment was cheesy by my standards, especially the pool side stuff. It always felt like I was on an Italian game show - there was a guy in a wig who kept screaming and pretending to be a silly girl while his "straight man" would crack jokes at his (and the passengers) expense. The skits were too long and pretty annoying. The shows in the theatre were better, but for me it was a diversion, not a destination. I give them credit for trying to appeal to so many different ages and cultures. After observing our fellow passengers for a week we figured out who was writing the bad reviews: people with no class. These are folks who don't have much money or worldly experience who have VERY unrealistic expectations about having their asses kissed. One couple from New Jersey were yelling at a crewmember about a problem in the cyber cafe and threatening him. One couple ignored all the announcements and the daily buletins we got every moring that said BRING YOUR ID WHEN YOU LEAVE THE SHIP and berated the crew for "not telling them" about this and their "great inconvenience" trying to get back on board without ID. We saw a woman demand to see an ships officer over the lack of ice in her drink. Crazy, classless stuff like this was always from the same type of people and these folks are NOT qualified to leave a review that you can believe. I however am, and I say DO NOT MISS cruising with MSC. As the truth gets about about this line, those low prices will not last. Happy sailing! Read Less
Sail Date April 2013
We had a wonderful time on MSC Poesia. We went with another family for a total of 8 of us. The kids were 15, 14, 12, and 12. Both families had been on other cruise lines. .. Carnival, Royal Caribbean, and Disney. We werent sure what to ... Read More
We had a wonderful time on MSC Poesia. We went with another family for a total of 8 of us. The kids were 15, 14, 12, and 12. Both families had been on other cruise lines. .. Carnival, Royal Caribbean, and Disney. We werent sure what to expect from a European cruise line. It w as great!! We would definitely book again. Ship extremely clean. Food wonderful!! All of the staff were very helpful. The shows were great and offered a good variety. I really liked my children being exposed to a diverse group of languages and people. I think it helped open their eyes to what a big world we live in and that different nationalities arent so different but also the importance of communication. We had great excursions. In Grand Cayman we swam with the dolphins. In Roatan we used Victor Bodden tours. Its our second time usingbthem. They are great!!! I cant say enough about how smoothly they run things. We had a private tour guide and went zip lining. In Jamaica Carolyn Barrett tours did an awesome job. We went tubing ans jumping off water falls. Great service she even came out to check on us. Cozumel the dune buggy excursion was a bust!! They didnt meet us and didnt answer the numbet we had. Read Less
Sail Date April 2013
we took a themed cruise (monsters of rock) to the bahamas on board the MSC Poesia in March 2013. we read the reviews on here prior to taking the cruise, but, since the theme chose this vessel, we lacked an alternative. If we had a choice, ... Read More
we took a themed cruise (monsters of rock) to the bahamas on board the MSC Poesia in March 2013. we read the reviews on here prior to taking the cruise, but, since the theme chose this vessel, we lacked an alternative. If we had a choice, (based on the other reviews) we would have gone with something different. That we had to pay, to tell you firsthand only adds salt to the wound. The issues we encountered were: language barrier, HUGE attitude from our Italian staff, and crappy food. Although the staff spoke english, most or all did not identify with service oriented tasks (something as simple as producing a cocktail upon payment was seen as inconvenience by one of the bartenders). I don't know if they felt this way about every themed cruise overtaking the vessel or just this one, but they (the Italian staff) seemed to ... have a condescending perspective toward everyone, which was reflected in the conversation I had with the main restaraunt coordinator guy, whom I found myself standing behind one day. He turned around and asked me what I was trying to do. I said "HELLO", and he goes "in what language"? as if to showcase how un-cultured I was. The Italian women, though gorgeous, squinted their eyes and smiled the same smile that smugly conveys tolerance, but not friendlyness or understanding. You try to joke with them, and the jokes on you cause they don't get it (or did get it and smiled that tolerant smile). Having said that, the burden of the service was happily taken up by (of all suprising sources) the Indonesian cabin stewards and spa staff who WERE NOT Italian. I'm going to take a multi-pronged approach on the food. First, the selection sucked. This ship has like 5 restaraunts, and they had closed all but 3- the japanese sushi rest., the fine dining Italian rest., and the buffet. The Japanese Kaito rest. was booked every night so we never could even get in there, limiting us (and the rest of the hungry ship) to the crap served in the buffet, or fine dining hall Il fontaine, which suffered capacity issues itself, forcing you to wait, get the wrong food, or both. The crap served in the buffet was exactly the same crap they dished out EVERY NIGHT: burgers, hot dogs, salad, fruit salad, some sort of pasta salad, and dry flavorless bread rolls. There were usually only a selection of 3 or 4 desserts, and they looked good, but we spit our cheesecakes out immediately- they had forgotten to put sugar in what looked like a perfect cheesecake! The other "desserts" were Jello, and a fruit tart made from the prior day's un-eaten fruit salad. Yes, that really was it. LOL. The coctails were horrible in that- we either didn't get what we ordered, the bartender didn't know how to make it (and it's not like we were asking for something uknown), and we knew the latter was true when we all ordered different coctails and they all tasted like rubbing alcohol. FAIL The structure and decor of the ship was among the nicer qualities of the MSC Poesia. They had a nice art gallery, and the inside was beautiful. Even our room was nice. The elevators didn't function properly intermittently and they all took turns not functioning intermittently, which, on the bright side forced you to excersize off all the crap you were pigeonholed into eating by taking the stairs. The other beef I have here is that the layout of the ship is confusing. It's so big, they resorted to deviding the ship by inside/outside and odd/even numbering, and navigating the laybirinth was difficult even when you were sober, not to mention if you had a couple of the crappy coctails you were served. If there was a zombie apocalypse on that ship you'd die from confusion and insanity. LOL I read the other reviews, but ultimately, I had to see for myself. Hope this helps! Read Less
Sail Date March 2013
I went on the Monsters of Rock cruise in March. I would say it was a good cruise for my first time, but I would definitely cruise with a different line next time. The pros: -Service was great. I never found anyone to be less than ... Read More
I went on the Monsters of Rock cruise in March. I would say it was a good cruise for my first time, but I would definitely cruise with a different line next time. The pros: -Service was great. I never found anyone to be less than helpful and courteous. -Our room was always clean when we returned. -It never seemed crowded; however, that may simply be a result of being on an 80's rock themed cruise. Many people were gathered to watch the various concerts throughout the day. -Check-in was a breeze. Lines weren't bad, although I booked a VIP ticket, which allowed boarding prior to regular ticket holders. -Disembarking for the excursion was pretty easy. -Bed was very comfortable. -There was room to slide our suitcases under the bed. That came in handy as we had four women in our room. -Common areas were always clean. The cons: -The food wasn't very good at all. Most of the buffet selections seemed very cheap and low quality. Definitely not what I was expecting. Not much variety either. Although, I will say their hamburgers were juicy and tasty. Tough to find a spoon to stir coffee. Having to go to the bar in the buffet to get a soda was really annoying. I couldn't quite understand that one. It seemed as though the waiters' only role was to clean up the tables. Nothing else. It would be nice if they also brought beverages so people wouldn't have to line up at the bar. Selection in the restaurants was better as was the quality. -I found the TV to be bizarre. Almost all channels were in a foreign language. And those that were in English typically had foreign language commercials. And the picture quality wasn't very good. All the channels looked kind of like a bootlegged DVD would look. Dark picture with heads cut off and low quality. SO basically the TV was useless. Obviously the pros outweighed the cons. I enjoyed it as a first cruise; however, I would choose a different cruise line for the next cruise. The ship definitely doesn't have a lot of the bells and whistles one would find on a "fun ship". Read Less
Sail Date March 2013
This will be a slightly different review as we were on a theme cruise and not a regular sailing. In other words, there are some things that I cannot rate on behalf of MSC because they were not under MSC's "control." This ... Read More
This will be a slightly different review as we were on a theme cruise and not a regular sailing. In other words, there are some things that I cannot rate on behalf of MSC because they were not under MSC's "control." This was a Moody Blues cruise, featuring the band along with several other performers, and for a theme cruise it was fantastic. Lots of music all the time (except when the ship was in port). With that in mind, I cannot rate the entertainment or shows because none of it was originated by MSC. Still, there were lots of things that were under the control of MSC and on several occasions, they needed some work. EMBARKATION: The worst I've ever experienced in 27 cruises. Since we live in Florida, it only takes us two hours to get to Port Everglades, and on most occasions, we get there a little early and are either asked to wait or they just let us board. On this occasion, we arrived at around 11:50, and after going through security and check in, we had to wait. And wait. And wait. They didn't start the boarding process until around 1pm and we didn't get on board until after 2. WHY? It was horrible. Once we got on board, we were directed to the elevators to go to our cabins. I didn't want to go to our cabin; I wanted to get something to eat first. Nope, we HAD to go to our cabins first, as if the ship couldn't sail without me first going to my cabin. Whatever. FOOD: Lots of things have been said about the quality of MSC's food. We cruised with them once before and actually went hungry the food was so bad. This time, however, we don't have much to complain about. The food in the dining room was hit and miss (don't order the veal as it was pretty tough both times I tried), and the buffet seemed to have a nice variety and was pretty good for the most part. Some foods had temperature issues, usually not being hot enough. I like that the buffet had the choices of water, iced tea or juices, including grapefruit, cranberry, orange and pineapple. Great idea! We did not use either of the specialty dining venues so we cannot rate them. CABIN: Most of the balcony rooms I've had in the past have room for a small couch but this room only had a chair. Still, the cabin was ok. Cleanliness was a different story. To sum it up, a word of advice to MSC: DUVETS! I absolutely hate when there is only a sheet that separates you from a blanket that you aren't sure of its last washing. Our blanket had hairs on it that were not ours, so it was a little icky. Might want to change the mattresses too because ours were quite lumpy. Also, the floor could have used a real vacuuming, and not what they might have considered vacuuming. We couldn't say much about it as we never met our cabin steward (a first for us). They might want to change the bag to his/her vacuum because it didn't work very well. The shower curtain could have used a nice dunking of bleach as the bottom was a bit grungy. The showers offer a body wash and a shampoo have a very strong odor, and it's not a pleasant one. We had no shower cap, no lotions, nothing else. Take your own toiletries. SERVICE: This is where the term "Celebrity snob" will probably come in. While it is true that my wife and I are Celebrity fans, I don't think it's too much to ask to get a smile, a nod and/or a salutation when someone from the staff or crew passes me by. We got it seldomly from the MSC staff yet we get it 95% of the time from the Celebrity staff. For that matter, many of the staff seemed downright moody. They had frowns, looked upset and generally like they didn't want to be there. Not all of them, but most of them. This is something that MSC could rectify with one company-wide memo: "when a customer passes you, smile/say hello/acknowledge them." For us, it never gets old and really makes us feel that our patronage is appreciated. SHIP: The one thing that MSC has done right is their ships. Both that we have been on have been stunningly beautiful. And there was never a time that I didn't see several crew members cleaning or polishing something. They get high marks for cleanliness in public areas. However, they should tighten their smoking policy much like the other lines have. Way too much smoking on this ship. Yuck. CYBER CAFE: They are miles behind other cruise lines in this department. I used their cyber cafe twice and in both instances I had a keyboard that didn't work very well. I had to beat on the space bar or else it didn't work. Perhaps some keyboards that were from at least the 90's would be better. SPA: We didn't use it, but I just had to wonder why the spa was CLOSED on a port day. I've never seen a spa closed in the middle of the day before, but during one of our port days, we walked by and it was closed. HUH? PHOTO LAB: This is probably one of the biggest plusses we could find. Their photo staff is the best on the seas. They take lots of pictures, lots of styles and lots of different poses, and far more than any of the other lines we've been on. Absolutely fabulous work, bordering on artistic. BAR: They only offer Heineken on draft. I thought that was very strange. A couple of times I heard people say that they were told the ship was out of certain beers. On a cruise with a bunch of classic rockers, you need to make sure everything is stocked, especially the beer. VALUE: Since this was a themed cruise, we paid more than a normal rate, but I still think that the line is doing some things better than they were a few years ago. I'll try them one more time, but I'm not in any hurry. Though I would have loved to share my thoughts with them, they didn't issue a comment card on the last day of the cruise (as everyone else does), so I guess they know they've still got some work to do and didn't need me to tell them so. Keep trying, MSC. You're getting there. Slowly. Read Less
Sail Date March 2013
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