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1 Helpful Vote
Sail Date: October 2016
30 of us cruise yearly. We chose the Divina expecting a quality, classy ship. Big mistake. The ship is huge but very understaffed. The waitstaff, cabin Stewart, etc.were great but overworked. Food quality was sorely lacking. We have never ... Read More
30 of us cruise yearly. We chose the Divina expecting a quality, classy ship. Big mistake. The ship is huge but very understaffed. The waitstaff, cabin Stewart, etc.were great but overworked. Food quality was sorely lacking. We have never seen a thinner slice of "prime rib". You could almost see thru it! Lobster and shrimp were extra pay not included with dinners. We chose the 1st sitting for dinner and it proved to be a very hurried affair. The waiters do their best but there are not enough of them. Lobster, shrimp are not included but can be purchased. On our other cruises these are standard, nightly menu items. The entertainment was average, at best, with a lot of acrobatics. Even a Carnival ship has more to offer guests. If you have never cruised you would like the Divina but if you are regular cruisers experiencing other cruise lines you would be disappointed by this experience. We all agreed never sail with MSC again. Sorry. Read Less
8 Helpful Votes
Sail Date: October 2016
At around 2:30 we made it to our room and relaxed as we waited for our bags to arrive. The first bag came around 4:15. The second bag around 5:00 and the third around 5:30. At around 7:00 we wondered what the hold up was for our final bag ... Read More
At around 2:30 we made it to our room and relaxed as we waited for our bags to arrive. The first bag came around 4:15. The second bag around 5:00 and the third around 5:30. At around 7:00 we wondered what the hold up was for our final bag and I started the multi round calling session trying to reach reception (No answer after at least 6 calls). We decided to go to dinner expecting that it would show up while we were gone and that our cabin steward Nelson (who did an excellent job all week) would place it in our room. We returned at about 9:30 after eating and touring the ship. Upon entering the room and still not finding my last bag, I got on the phone again. 5 more calls no answer. At 10:15 I decided to go to guest relations. The line was, as expected, very long. At least 15 people in line but only 2 agents behind the desk. One of the agents was handling primarily passengers who spoke a language other than English so, it made for a very long wait before being serviced. At about 10:40 I was finally called to the agent and informed her that I was missing a bag. She asked for my name and cabin number and after entering it into the system informed me that they discovered an iron in my bag (big mistake on my part) and that they had been trying to contact me all afternoon and evening. I told her that we had been in our room most of the evening waiting for the bag and had not received a single call. She stated that she herself had called at least 3 times and I asked why she didn't leave a message on the phone, nor on the television system which had a messaging area or why she had not contacted my cabin steward to let him know that my bag was being held. She didn't answer and simply told me to go down the hall to claim my bag. At dinner on Sunday we got to the Black Crab lounge at 8:30 as soon as it opened. Found our seats, greeted our fellow dinners and after about 10 minutes our waiter took our orders. We waited about 15 minutes for our appetizers to arrive. We didn't get our entrée until 9:30. A full our after being seated. 2 of our table dinners mentioned how ridiculously slow the service was and that it was not obvious why. Other tables were already on their dessert by thn. The 2 other diners did not speak English well but you could tell of their displeasure by their looks. As we were talking the waiter came and took away one of the diners soup without asking if she was done. She looked surprised and only then did he ask if she was still eating it. Obviously upset, she stated that she was done. The conversation the rest of the evening was around the lack of professionalism from our wait staff. The wife and I decided that we would not return to the dining room during the remainder of the cruise because of what had occurred. One evening it took an hour and 15 minutes for room service to bring us ice but only after we called back. Another issue that many of the passengers experienced was that the elevators closed much too quickly, especially for the elderly on board trying to navigate between the 4 elevators. Thursday was our anniversary and the reason for the cruise. The wife asked if we should give the Black Crab a shot at redemption. I agreed but unfortunately, the service mirrored the issues that we had on Sunday night. I also found a fishbone in my potatoes which, I assume, came from the grouper than I had ordered. I wanted to request a refund for the gratuities from the dinners but, the guest services lines were always too long. I guess that I wasn’t the only one with questions or issues. During one session with a guest services agent, I informed her that I wanted to speak with someone to discuss the issues that I had encountered. She directed me to the cruise consultant (Emmanuel), who was surprised that she had done so since his job was to set up future cruises. He was gracious enough to listen and write down my concerns. He stated that he would make sure that the information was forwarded to the guest services manager. The crew for the most part were upbeat and friendly. But there were several who were rude (one pushed me aside as I was getting back onboard after a trip to one of t islands). No “excuse me” no apology. Oher crew members were not proficient enough with English to assist with questions or issues that we had. Also, the internet café’s computers were ridiculously slow. What should have taken no more than 2 to 3 minutes took almost ten. I Sat there wondering if this was intentional to generate more revenue. My wife and I cruise often and this was the first time in 20 plus years of cruising that we wanted to leave a cruise early. On the plus side, the ship itself was beautiful, the theater shows were excellent, the fitness center was nice and the price oaid fir the cruise was very reasonable. But all of the positives were offset by the overwhelming number of issues. MSC is now on our list of “never again” cruise lines. Read Less
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1 Helpful Vote
Sail Date: July 2016
The cruise ship was horrible, they staff was rude and discourteous, and unprofessional to say the least. My entire birthday trip was ruined due to the rudeness and discrimination that was evident on the ship. My husband tried to surprise ... Read More
The cruise ship was horrible, they staff was rude and discourteous, and unprofessional to say the least. My entire birthday trip was ruined due to the rudeness and discrimination that was evident on the ship. My husband tried to surprise me with a cake at dinner and cake order was wrong and was delivered to a different restaurant. Often time room was left a mess and had to call customer service to have them come out to re- clean the room. The day of embark was horrible we were rushed and an employee came banging on our door demanding us to leave, without offering any help. Yelling and cursing at me directly while visibly pregnant and in front of my young children. The worse cruise line ever, and I have been on several and nothing compares to this one. This cruise ship needs to be closed down permanently or serious training needs to take place. Read Less
1 Helpful Vote
Sail Date: January 2015
MSC Divina is a beautiful ship every detail from the staircases to the marble and the decor is immpeccable. We had a balcony room so it was spacious compared to other cruise liners. There wasn't much to do for anyone whos not a ... Read More
MSC Divina is a beautiful ship every detail from the staircases to the marble and the decor is immpeccable. We had a balcony room so it was spacious compared to other cruise liners. There wasn't much to do for anyone whos not a gambler or wants to sit at the bar all day.. When we boarded the ship we were hoping to get into the pools however they were all drained and stayed that way with nets on them. So we ended up just touring the ship and then went to the Theatre to catch the Witches of Paris which was phenomenal. The following day we we're in the Bahamas so not sure if they had the pools open at this time but we spent most of our day off ship. After getting back on the ship at 5PM we went to our stateroom and changed, grabbed food and wanted to head to the pool and the nets were over it again. There was no gift shop or any store anytime before 9PM which I found odd. They should have soemthing open so we can purchase little things like toothbrushes, toothpaste, sun block, advil ect... Food was better at the buffet than thier specialty resturant "The Black Crap". The customer service was not what I am used to when traveling but it wasn't absolutely terrible either. Since getting off the ship I have been trying to get in contact with someone in lost and found and I have sent Emails trying to see if I had left an item behind. When I call I get sent to a voicemail only not to hear anything back from anyone and everytime I send an email I get one in return asking to allow 21 buisness days before they can tell me wether or not my item has been left on the ship? I have never been on a cruise or any hotel where it took that long to get some kind of response. I have sailed with Carnival, Disney and Royal Carribean and it was no trouble to get someone to call you back wether it be for questions regarding your bill or a lost item. I also didn't feel that the daily service fee was appropriate for the serivce we were given. Over all I will not sail the Divina but may try the other ships. Read Less
2 Helpful Votes
Sail Date: April 2014
Our recent trip aboard the MSC Divina was a lot more than we expected. The ship is beautiful and the crew is great. We loved the entertainment committee. Ten wonderful young men and women that made every venue fun. The shows are the BEST ... Read More
Our recent trip aboard the MSC Divina was a lot more than we expected. The ship is beautiful and the crew is great. We loved the entertainment committee. Ten wonderful young men and women that made every venue fun. The shows are the BEST at sea. The cabins are the largest for a regular balcony room than most other ships (and I have been on quite a few). The public areas are beautiful. The food is good. Lots of Pizza and pasta,as you would expect from this Italian ship. Our only complaint was the in room TV service. People need to be able to watch movies when they relax in their cabins. There were not very many to choose from and the same ones played over and over. In fact, we liked it so much I booked a large group in February for the same cruise. MSC has wanted to attract American cruisers for many years and I think they have finally gotten it right. Read Less
Sail Date: February 2014
Our cruise, February 2014, sponsored by our church, was wonderful, relaxing, and most enjoyable. The luxury of sailing on a brand new, beautiful ship was most exciting. Walking through parts of the ship was a labor of love as we saw the ... Read More
Our cruise, February 2014, sponsored by our church, was wonderful, relaxing, and most enjoyable. The luxury of sailing on a brand new, beautiful ship was most exciting. Walking through parts of the ship was a labor of love as we saw the beautiful décor of lounges, dining areas, libraries, hallways, and the atrium. The entertainment provided every evening was, without a question, the most outstanding we have ever experienced on any of the cruises we have taken over the years. By far, the most outstanding. The food was good, the staff in all areas was courteous and attentive. MSC provided our church group with all the facilities; rooms, theater, dining options, to make our cruise a great success. As a result, very large percentage of our cruisers signed up for our Feb. 7-14, 2015 cruise before disembarking. Read Less
Sail Date: April 2013
This was an 18 day cruise with an extra 5 days in Germany. This Cruise Line had no idea of how to treat Customers. The Reception Staff was rude with whatever question you had. We lost 2 nights of sleep crossing the Atlantic because ... Read More
This was an 18 day cruise with an extra 5 days in Germany. This Cruise Line had no idea of how to treat Customers. The Reception Staff was rude with whatever question you had. We lost 2 nights of sleep crossing the Atlantic because something had come loose in the ship's bulkhead and was banging so loud every few minutes. We reported it to Reception the first night only to be told they "were the normal ship noises for rough seas". The second day around 4:00 p.m. with the same banging going on, once again I called Reception who told me the same thing. I asked them to send a ship personnel from Maintenance up to listen to this. Once the guy got there and heard it, he was shocked because something was seriously wrong. It did not get fixed until the next day so we lost 2 nights of sleep. Would you believe then Reception asked if the problem "that didn't exist" got fixed!! The Buffet Staff were not helpful at all. One friend had broken her food and was using a walker that you can sit down on. She asked for a teaspoon for her tea and Staff would not go get one for her Instead they just pointed to where she could go get one. I wanted hot chocolate one morning and asked the guy at coffee area. First of all he sneezed into both hands and without wiping off or washing them, he pulled out 2 packets of hot chocolate while I was hollering at him not to touch them without washing his hands first. Then he proceed to walk down to all the clean coffee cups and move everyone of them with his germ full hands. It turned your stomach. They used the previous customer's napkin to wipe down the table - more germs!! Our cabin girl was pretty good but because they had so many rooms to clean, we went two days waiting for our bathroom trash to be emptied. Makes you really wonder how good the cleaning really is. The food on this ship was not good. Most of it was a lot of items thrown together and called something. No filets, no lobster, etc. The best dish I had was risotto and that was in the dining room!! The pizza station upstairs would not cook you a pizza with ingredients that you wanted. They would only fix their daily schedule and while it was on some type of a warming counter, it was always cold unless you could get a pizza just coming out of the oven. This was the same for the other side with burgers, hot dogs and french fries - always cold. One evening we were waiting for a fresh pizza to come out as there was nothing in the dining room I could eat, when all of a suddeen there was all this flurry in the pizza station. We kept an eye and the pizza maker was now making beautiful cheese and pepperoni Calzones and special order pizzas. I went up and asked if we could get a Calzone, she hesitated and said they were for the Officers. REALLY???? We have to eat cold pizza and the Officers get specially made pizzas and Calzones?? We finally shamed them into giving ua s Calzone to split and it was delicious. This shows you where their priorities are - the Staff and NOT THE PAYING CUSTOMER!!! I would never recommend MSC Cruises to anyone and we will never cruise with them again, no matter what their itinerary is. Read Less
2 Helpful Votes
Sail Date: April 2013
We have gone on cruises with other cruise lines before and never had such an experience as we did on this MSC cruise. The hygiene level of the crew needs to be improved. At the buffet service alone I never saw a clean cloth used to ... Read More
We have gone on cruises with other cruise lines before and never had such an experience as we did on this MSC cruise. The hygiene level of the crew needs to be improved. At the buffet service alone I never saw a clean cloth used to wipe down the tables when people left the tables and others sat down to eat. It had gotten to the point that I would wipe the table down before we would eat on it. This was the most disturbing aspect of this cruise line. Hygiene, hygiene, hygiene, I can't say it enough times. Please educate your staff. As far as their TV service goes, this cruise line caters to non English speaking. Other than the BBC station there is nothing on the TV that is English speaking. When asked the reception desk why we would told to rent some of the movies that are offered. Mind you there is a rental fee attached. Ridiculous! Our shower soap dispenser was broken. We asked for a replacement. It didn't arrive. So we then took the top off and removed the liquid soap as we needed it when we took showers. After about 5 days it was replaced. Even the excursions the ship sponsored were rushed. We had a 7 hour bus excursion in England and we were only in the port of England for 8 hours. Talk about DRIVE BY photos from a bus !!!! I should have known there was going to be issues with these excursions because every time I called MSC or emailed them (still waiting for responses for emails I sent before we left), none of the reps had concrete answers to any of the questions. Not a cruise line I would recommend to anyone other than someone I didn't like. Do not plan on going with this cruise line again, even for free. You live and learn. Read Less
Sail Date: April 2013
I am going to start with the good things we found on this ship. It was absolutely beautiful! The lounges and sitting areas and the dinning rooms were really very nice. There was always someone cleaning the brass railing. We were on the ... Read More
I am going to start with the good things we found on this ship. It was absolutely beautiful! The lounges and sitting areas and the dinning rooms were really very nice. There was always someone cleaning the brass railing. We were on the 12th. deck and had a balcony. The room was about the same size as most but the storage area was really nice with lots of drawers. They had real Italian Gelato that was scrumptious but it cost extra! That's about all I can say! We have sailed on Holland America, Celebrity, RC, Norwegian and Carnival. To date this was by far the worst cruise we have ever been on. Here's why: First day on ship: No one to greet you, had to find your own room which we have had to do on other ships but there was always someone to greet us! No hand towels in room, when asked why, the answer was " We don't have enough to go around until the laundry is finished" Are you kidding me? Glasses in bathroom were dirty.Lipstick was on them! Yuck! The rug in our cabin was not vacuumed, there were crumbs all over. No ice and when we asked for some no matter when our request was ignored.When they did fill the ice bucket it was only half full! The paper place mat under the ice bucket and glasses was very dirty, looked like it had been used for lots of cruises. The soap pump in the bathroom (they don't use bar soap ) was not working, we pointed it out to the steward and he just replied it was clogged up! Did nothing to fix it and we did not have hand soap the whole trip. The first night I got into bed and sunk down about a foot. There was a very large indentation on the mattress. You can see the way the mattress is sagging but when one tries to sleep on it, it gave way to a deeper level. The night was not a good night..no sleep and in the morning lots of pain as I have a hip problem and sleeping in a hole was not fun! I went to the desk and told the lady that I had a problem with the bed, I asked her to either give me a new mattress, new room or refund my money. I had a new mattress within the hour, and one would say "wow that is great service, but I say no it is not....that old mattress should have been removed before they sold the cabin to us! I have never seen pillows like the ones we had....filled with little pieces of foam, they were flat and lumpy and smelly. The sheets were old looking as was the blanket. I felt like I was at a Motel 6. The towels are not nice and soft, but rough and old. Some days we got one washcloth, other days we would get two, sometimes no hand towels only to have the steward rush in and give us some right out of the dryer! When we left our room and returned the glasses always looked like they had just rinsed them out. They never looked clean and sparkling like on other lines. The TV had only 2 channels in English...CNN and one other. The rest were in different languages. Movies were not free as on other ships who have DVD's in the room and DVD rentals that are free. It cost $8.00 to see a movie. The info on the ship lacks a lot, you get the newspaper but I searched all over for how much the Internet cost and never found it. No one in the cyber room to help. We had to search to find the Gelato, it was never mentioned in the daily newspaper. The Gelato was great but it cost extra. I found it very interesting that all the shops on this ship were high-end shops. They were very quiet, not too many people wanting $250.00 purses! There were no $10 gifts except for one day on the pool deck they had a sale...if that is what you want to call it and they had a bunch of $10 watches. Room service was very slow sometimes our room would not be made up until after lunch. It looked like they had way too many rooms for each steward. On other cruises we have always enjoyed breakfast in our room but the menu was so bad that we gave up and said we should just go to the buffet. The selection for the breakfast was milk, yogurt, tea, bread,rolls toast, Rice Krispies, Muffin, Brioche, Fruit juice, Coffee, Hot chocolate, Rye bread, Corn Flakes, Muesli, Croissant,Jams, butter. Muffins were day old and dry!Toast was ice cold, butter would not even melt! The breakfast buffet was the same every day....boring. The beverage areas were always lined up and often they ran out of coffee??? Who runs out of coffee? I have never seen this happen on any line! The iced tea was the same at lunch often there was no ice tea or no ice! The staff in the buffet were as friendly as a snake...they never made eye contact. It was always noisy and crowded. Hard to find a seat many times and the isles were narrow so people had a had time carrying food to the tables without running into someone else. One of the worst things I noticed was that the hand sanitizers were sitting off to the side of the doorways and most people did not even use them. It was a self serve buffet, so everyone touched the spoon handles, can you imagine how may germs were on those handles? The handles were ususaly sticky! We used a hand sanitizer at the table after we got our food so we could prevent from getting sick. I even saw a lady stick her finger in a roll to see if it was fresh and then walk away! Classy! The dinner was interesting, we sat at a round booth with out friends. There were eight total. The waiter never introduced himself, he was cold and indifferent. The silverware was not set up on the table other than a knife and a fork. No spoons...I saw many stirring their coffee with knives! If you ordered soup they would have to bring you a spoon! We spent time passing the dishes to the waiter from the back of the booth. That is not a good place to sit avoid it if possible! Water glasses sat empty, I like to have water with my meal but every night I ended up with an empty glass waiting for a refill.No ice ever in the water! The bread was served at the beginning of the meal and then we never saw it again, so if you like bread take two at the beginning. As for the food, it was bland and uneventful. Nothing to write home about. I have never had to add salt to my food on any cruise line except this one! The pizza was OK and they had hot dogs and hamburgers every day at the buffet, who wants those on a cruise? Did they think that is what Americans want? One day at the end of the lunch time I saw them covering the left over hamburgers with Saran wrap....were they going to serve them again? Many times it looked like they had used leftovers for the dishes and only people who have been on many cruises and good cruise lines would notice that. If this was your first cruise I am sure you would have a different idea of what it was all about if you have cruised a lot you will be very disappointed with this line as so many of my fellow passengers were! The coffee at dinner was old, as a coffee drinker for many years I know what old coffee tastes like! Disgusting! The desserts on this line are atrocious, I have never seen such poor choices! The shows were boring, same people doing the same dances and I mean the same moves but with different costumes and stage setting! The same lady singing and that got to be really old! They did have three acrobats but after seeing them twist themselves into unthinkable positions one time, it was enough but they were there every night! The Theater is beautiful and I mean beautiful...until you sit down and find out that all the seats are broken down and you feel like you are slipping forward. Very uncomfortable! They changed the order of our stops on the cruise and left hours earlier than we were supposed to out of Bermuda, we still don't know why. We were docked at Prince George Wharf in the heart of downtown Nassau. Once you leave the pier, you will walk directly into Rawson Square, which is the center of town. However, in Hamilton we docked at sea and had to tender into town, the water was so rough that we just stayed on the ship and saw many that did the same. They had some injuries due to the rough seas. They did not provide any info in the cabin on on the TV about the ports, so we had no idea what was there or how far the towns were. We got a letter telling us to be in the theater at 3:30 pm the next day because we didn't show up for the lifeboat drill...we were there...they just didn't scan us but they took photos of us! We reported to the desk that we were there and we would not be at the theater and we had photos to prove it! That night at 6 pm they moved dockside. The excursions were high priced and few and far between so we went out on our own. We visited Hamilton and took a ferry and a bus to the town of Saint George. I would never recommend Bermuda to anyone! What a dissapointment! The day we got off the ship we noticed that our color tag was at the end of the line. We had to get to the airport or we would miss our plane, so we just got up and followed the group that was going out at the time way ahead of the time we were supposed to leave. There was no problem and we got right out and made our flight. Had we waited until our color was called we would have had a big problem! One thing I thought was interesting was that the waiter who had never introduced himself, treated us with indifference the whole time and even pushed my husbands chest back from the table so he could put the napkin on his lap the last day of our cruise,( the only time he placed the napkin on our lap) had the audacity to ask us to give him an"Excellent" report on the card they left in our room. So all in all would we ever go on MSC again? Not in this lifetime, there are too many other lines that are far better and the cost is the same or better! I am not a cruise snob, but money is hard earned and when one looks forward to a nice relaxing cruise for a year and then it is this awful well what can I say? They need to take some lessons from HAL or RC....now those are real cruise ships the care about their customers. If you would like to see some photos I took go here:http://cruisereviewsbysharon.blogspot.com/ Read Less
Sail Date: April 2013
This was our ninth cruise overall, our first time with MSC. We cruised previously with Celebrity, Princess, Royal Caribbean, NCL, Carnival, and Holland America. After reading the reviews, we embarked with low expectations. Since we ... Read More
This was our ninth cruise overall, our first time with MSC. We cruised previously with Celebrity, Princess, Royal Caribbean, NCL, Carnival, and Holland America. After reading the reviews, we embarked with low expectations. Since we live in South Florida, getting to Fort Lauderdale was no big deal. We arrived at the Port Everglades around 11:00 AM. Embarkation was slow, but painless. MSC says they are in the process of rebuilding terminal 4, but we hear the MSC Divina is taking the Poesia's place and is sailing from Miami. Once on board, we were greeted and provided with a small life jacket for our 16 month old daughter. We went our room which was very clean, and well maintained. Our room was a superior balcony room on deck 12. While in our room, we met our room steward, Juliette. While many aspects of this cruise did not live up to our expectations, Juliette was well above our expectations and continued to impress us throughout our vacation. The ship itself was very well maintained and absolutely beautiful. Crew was observed throughout the ship relentlessly cleaning the brass, glass, floors etc. Service - Service was VERY slow in the IL Palladio dining room. Water was only filled once a night and you would have to ask the waiter several times in order to get more water. It was faster for me to walk up to the buffet and get my own water. My daughter has a dairy allergen which we notified our waiter. Every night we reminded him of the allergen yet he continued to bring dishes with cheese. One night our waiter argued with my wife after we asked for pasta but instead received rice. The waiter insisted the rice was pasta but then admitted they did not have pasta. My mother in law has mobility issues and needed a wheelchair to navigate the ship. With a baby and wheelchair, my wife was pushing her mother back to the room. Three crew members watched as my wife attempted to move the room steward clean supplies from the hallway that blocked their path. One crew member walked by and did not stop until my wife asked if he could help. His response "Am I supposed to help you?" The staff members for the most part were very unwelcoming. The only exception was the treatment provided to my daughter. All staff members went out of their way to help my little one in any way. I think the dining room staff was trying to do their best but it was evident they were understaffed and overworked. One word to describe the service on MSC is disorganized. Dining: MDR -- Food was mediocre at best and service as stated earlier was horrible. Desserts were by the far the worst I've experienced on a cruise line. The pasta with meat sauce would have been better done by Chef Boyardee. The steak on the first night was the only good steak on the entire cruise. We showed up late one night for dinner as my daughter was having a tough day. The matre D approached us and said that if we are not there on time that we would not be served. My wife tried to explain the him that we did not want our toddler to disturb others and his response was " I don't need an excuse." Room Service -- Did not use. Buffet -- The selection was great but again most food was mediocre at best. The exception was the chicken wings, pizza, and hamburgers were really good. Pools - The pools were nice and the hot tubs were very relaxing. The pool decks were busy on sea days but we always managed to find a place to settle down. Entertainment - The entertainment range really never changed. The themes changed but the acts remained the same; Dancers, and singers in a different costumes. The acrobats were outstanding and talented. On this cruise, we found ourselves very bored. There was a lack of activities during the day and very few venues for entertainment. Sure there they hard their bars, but they had the same singers every night. One of the singers who played the guitar sang the same songs every night. Cobus was a good cruise director and should go places with MSC. Announcements - The only announcements were the imperative ones and yes in many languages. The shows always started with an explanation from Cobus who speaks English and a translation from Anna Warner in multiple languages. It never bothered us but many people became annoyed with the multi-lingual announcements. Fellow Passengers: There was an older crowd but all were very respectful. Most passengers adhered to the dress code of the gala night. Ports : Nassau -- Not a big fan but it was a relaxing day. Bermuda - Self-tour. In Bermuda, we bought the ferry/bus passes, and they were the best way to get around. We hired a taxi driver in Hamilton who took us the aquarium for my daughter. The aquarium was beautiful as was the entire Island. Embarkation: This was the slowest and worst I've seen in nine cruises. Again, MSC was very disorganized. We were supposed to be off the ship at 930 AM but did not get off the ship until 1100 AM. Caution: The elevators did not give much time for ingress and egress. There were multiple passengers on board who received injuries from the doors closing on them. My daughter's hand was one of them when her hand got stuck in the door. Thankfully the extent of injury was minor but some passengers were not as lucky. While the experience was not as bad as some of the reviews we read, it was clearly not up to the level of any of our pervious cruises. This was a destination cruise as we always wanted to see Bermuda. The cruise was adequate but I do not see us using MSC for our future cruises. Read Less
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