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2,536 MSC Cruises Family Cruise Reviews

We choose different destination from previous years, te cruise was lovely despite the harvoc we are going through in the world one thing that was so so horrible is that I booked 2 cabins and to be placed at 14007 another ar 12019 when ... Read More
We choose different destination from previous years, te cruise was lovely despite the harvoc we are going through in the world one thing that was so so horrible is that I booked 2 cabins and to be placed at 14007 another ar 12019 when later the next day after having requested that we are placed in the same floor then the is a cabin available when we have already unpacked-now that was not nice at all at all..food was lovely, but this time is was not so clean, the lifts were forever dirty,finger prints on mirrors on the rails etc....rooms were made but not as neat as with Musica - staff not so friendly especially on the last days you could swear that they were frustrated, didnt portray full willingness except for the ones that working at the dining rooms - it felt as if the customer care downgraded a bit - please, at reception woow you just do not find any friendliness just people with a straight face no friendliness at all - please do encourage your staff as much as possible because we takr these trips for relaxing, to be away from all the stress-either than that all went well.thank you Read Less
Sail Date March 2020
We booked this cruise at full price over a year ago. We wanted to try MSC, I had read all the reviews and decided to go with an open mind. First off the ship is beautiful and very clean, the only think we didn't care for is the ... Read More
We booked this cruise at full price over a year ago. We wanted to try MSC, I had read all the reviews and decided to go with an open mind. First off the ship is beautiful and very clean, the only think we didn't care for is the chopped up layout. The staff at customer service desk were unfriendly like other reviewers have stated. The lack of communication as to what was going on was unbelievable. No crew had the same story. We couldn't make any of the ports scheduled due to the Corona Virus which I do understand is out of control of MSC. But come on, a little compassion would have been nice. We were so excited to go to Tortola but missed it. We paid top dollar for this itinerary and in return did not get our money's worth. When we mentioned this to the Customer Service desk their attitude was, "what do you want me to do about it". They did not care. They also stated that the contract states that MSC can change ports as their discretion. Nice attitude there. The food started out okay but went downhill. The selection was not great. Pizza was awesome. Oh, who runs out of Bud Light? Oh, MSC does. I wanted to give this cruise line a chance but the fact that they are so unorganized makes me think twice about it. I also had an incident with one of the stores. I bought a bracelet which they sell by the inch. After they measured me they did not have the lobster clasp so they told me to come back later. When we went back they still couldn't find one. So I decided to get the bracelet anyways and would have a jeweler back home fix it for me. The girl then informs us that the sales person made a mistake on the price. I had a receipt. She would not honor that price. We had to get the manager and argue about it. we finally were told we could have this 6.00 item for free. Okay all is well, but guess what, we were charged. I didn't even bother to argue about that little amount. That is just one of the little things that bugged us over the week. Not very customer friendly. We paid $1600.00 for a balcony room which was a great deal but then we hear that people on the ship got the same room category a month before for $700.00. We asked for a credit but got nothing. So we paid full price for one of the cheapest itinerary's. Oh well, live in learn. Will we cruise MSC again? I don't know. But they have a ways to go with customer service. Read Less
Sail Date March 2020
I have cruised MSC before many years ago and had a good experience. I have also cruise with Carnival 6-7 times, Princess, Holland America and Royal Caribbean. I realized very quickly this cruise line was not the experience I was looking ... Read More
I have cruised MSC before many years ago and had a good experience. I have also cruise with Carnival 6-7 times, Princess, Holland America and Royal Caribbean. I realized very quickly this cruise line was not the experience I was looking for as an American. I booked this cruise because the dates worked for my step-daughter's spring break and because the prices were great, and free drinks and wifi package. We tried to cancel our cruise due to the sudden Coronavirus onset just a few days before leaving but we were unable to reach anyone after a long phone wait. When we arrived the port crew was extremely unfriendly and I immediately felt uncomfortable. I felt as though I had just arrive for my prison intake. Again, lots of cruise experiences and never felt this way. The gentleman who checked us in did a good job of making us feel welcome, which helped. However, as we boarded the ship I found the crew to be more like security, very unfriendly feeling and barking orders or demands. I am acclimated to all the smiling faces and helpful souls of the Carnival cruise experience and I will be returning to them as a loyal customer from here forward even if it means paying a little more money. At dinner we sat for typically an hour and a half because the wait staff was handling so many tables. Our waiter was friendly and did his best to accommodate. They would bring rolls, and I asked 3 times for butter while we sat there hungry for 30-40 minutes waiting on the butter. The food served was very small servings, and not up to par for an evening dinner entree experience. Shrimp cocktail contained 2 shrimp, the steak ordered was paper-thin. The second night we decided to upgrade for the rib-eye with bearnaise . When the steak came it had no bearnaise. We asked the waiter who shrugged us off and never returned with the sauce. Twenty minutes later we went to find some sauce from another waiter, but by this time the steak was cold. We asked for the head waiter, who never came. We asked for refund which we were also declined. We were offered a 20% discount, which we also did not receive as per our bill at check out. We asked for the manger on the way out of the dining room and informed him we will not be returning to eat in the dining room, nor will we return to this cruise line in the future. They continued to mix up our orders and bring out wrong dishes we had not ordered. It was clear they did not have the staff needed to get the job done efficiently. The cruise seemed to be half booked which leaves me wondering what would have happened if it had been full. Our room was extremely tidy, and our room staff were friendly. We also found it easy to obtain beverages in the bar areas which we loved as well as the ability to use use the drink package the day we were on the cruise ships owned island. My suggestions to MSC, is to train your staff for customer service, we are your customers not a bother! Add more staff to you dining room and more things to do throughout the day, the choices of entertainment were slim. Leaving us sitting in our staterooms for hours at a time waiting for the evening show. I hope this review helps those who are shopping for a great deal to see what gets cut when prices are so low. Spend the extra $50-$100 a person and enjoy your vacation experience! Read Less
Sail Date March 2020
We love to cruise, we find it relaxing and love spending quality time with the family. We always enjoy the entertainment and love taking part. Its definitely easier on the 2nd cruise.. the food in the buffet it delish. Love the variety.. ... Read More
We love to cruise, we find it relaxing and love spending quality time with the family. We always enjoy the entertainment and love taking part. Its definitely easier on the 2nd cruise.. the food in the buffet it delish. Love the variety.. the evening restaurant dinner is lovely too. We loved our waitress, Jes on this cruise, so friendly and caring. My son enjoy juniors club a lot more this time. He also enjoyed the putt putt and tennis on the top deck. The theater shows were top notch. Looked forward to the shows every night. Didn't get to see Pomene , which was kinda sad. But found some entertainment and swam. The disembarkation took longer this time. I'm sure its because of the department health forms that needed to be filled out. We were very impressed with the sanitization on board .. going in and out of the buffet. Well done MSC.. we love to cruise with you Read Less
Sail Date March 2020
Definitely a more European feel, so maybe not suitable for American families with young kids. The food was wonderful with a buffet running most of the day and several dining rooms. We were in the Marco Polo dining room which had amazing ... Read More
Definitely a more European feel, so maybe not suitable for American families with young kids. The food was wonderful with a buffet running most of the day and several dining rooms. We were in the Marco Polo dining room which had amazing and tasty food each night. The waitstaff doesn't bend over backwards for their guests, which I assure all you boomers is not actually rude, and a lot of them speak limited English, so just be smart about how you order things, and don't expect them to run around the ship getting you fancy drinks that aren't available in the dining room, get them yourself. The pool felt a bit crowded on the days at sea but get yourself a spot on the upper side decks with a view of the ocean and it's absolutely amazing. The bars are quite nice and well placed outside of the dining areas and theater. I think the entertainment and nightly shows were my favorite part. The shows usually featured signing and dancing and the acrobatics were very good. If you get a chance to see the Addams' Family show definitely go for it as it absolutely blew me away. The entertainment staff is a lot of fun and definitely works super hard to make your time not in port a memorable one. Again, just keep in mind that this is a more European feel if you're an American boarding for a Caribbean cruise and all will be perfectly fine. Also the guest relations are some of the most resilient people I've ever met, so don't expect a room upgrade under any circumstances; my cruise was during the COVID-19 outbreak with a much lower number of guests than usual and even so the best we got were chocolate covered strawberries after asking 3 days straight haha. All in all this was an absolutely amazing cruise and I think next time I'll skip out on Carnival and Princess and go for an MSC cruise. Read Less
Sail Date March 2020
We did not listen to all of the bad reviews. Next time we will. Food bland and terrible. Menu never changed. Buffet worst ever. Room so small you could not unpack or move around. Workers on the ship so be tried but the ones in ... Read More
We did not listen to all of the bad reviews. Next time we will. Food bland and terrible. Menu never changed. Buffet worst ever. Room so small you could not unpack or move around. Workers on the ship so be tried but the ones in charge could have cared less about our problems or comfort level. We have been on many cruises and this one we could not wait to get off the ship and go home. That so called island was a joke. Sand dirty and hard to walk on. We rented a cabana for the day which should have been all day. Well we weren’t allowed off the ship until mid day and then the bar didn’t open until 1200 and then closed at 4.00 . Well so much for all day use what a waste of 239.00. Please I beg you do not use this cruise line as you will be so said. Read Less
Sail Date March 2020
Well first of all I want to say that the Coronavirus did not impact our cruise whatsoever. We didn't even know about the chaos at home until we disembarked from our cruise on March 14. We booked this "spring break" ... Read More
Well first of all I want to say that the Coronavirus did not impact our cruise whatsoever. We didn't even know about the chaos at home until we disembarked from our cruise on March 14. We booked this "spring break" cruise with the intention of giving our two granddaughters a new experience. It was a new experience for them. My husband and I normally cruise on Royal Caribbean and this was our first MSC cruise. Here are the pros and cons of our vacation. Pros: Getting on the ship was a breeze Cabin was nice and sleeping accommodations adequate (we had a balcony mid ship) Our cabin attendant, buffet employees, head waiter in dining room were friendly, professional and yet personal. Snorkel excursion booked thru MSC in the Bahamas was great! Cons: Food was average in all eating facilities There were an unusual amount of rude guests on this ship. I'm a first generation American. Most of these people were European. I was raised overseas. I'm not sure why these people acted this entitled but it was ridiculous. The pool areas were too small and the kids pool area was shut down most of the time. My 9 year old granddaughters were bored and didn't want to go to kids club because it was boring. Read Less
Sail Date March 2020
This was our 4th cruise with MSC and again I checked reviews to see about our ship and what people had to say. We were on the sister ship last year in Europe and it was excellent. My only complaint about this ship is that it is so ... Read More
This was our 4th cruise with MSC and again I checked reviews to see about our ship and what people had to say. We were on the sister ship last year in Europe and it was excellent. My only complaint about this ship is that it is so similar to the Seaview it was almost like being on the same ship twice. Which just took away from the initial exploring but since we were with our daughter (21) and her friend it was like a new experience. The reviews for this ship were similar to other times I've checked,not stellar but that only bothers me because so many people are missing out on a GREAT experience. Let me start by saying that your experience on the ship may differ depending on what level experience you purchase. For the last 2 cruises we have been Aurea level. the level just below the yacht club. So with it comes some perks, the first is your own line during embarkation, it took us longer to walk through the terminal than it did to get checked in. We were on the ship in less than 15 minutes. We grabbed a drink, dropped our travel bags did a quick change and met our daughter and her friend to grab a bite to eat and explore. Timing is everything on a cruise and I can see where some people may have issues. We got on the ship at 2 and had plenty of time before muster, there were several groups that were not so pleased about the fact that they were turned away from the buffet and/or bar, but the ship has rules they must follow and it is not the staffs fault. i saw one man get so angry but the staff was just doing their jobs. The ship is absolutely beautiful and the staff was great too. I think the difference is that not everyone was sooo friendly, but I find that at restaurants or bars at home as well. We found the bartenders that were. Shout out to Isaiah and Jahil in the lobby bar. We were met with a smile and a drink several times a day from them. ( Aurea level also comes with an all inclusive drink package for drinks up to $6. which included what we drink vodka & soda, whiskey & coke, wine and beer. ) If you want great cappucinos and bloody mary's then visit Joey and Mary in the Seaview lounge. The weather on our cruise was NOT the best, and that limited being out by the pool for the first few days. Lots of wind, rain and rocking. We had a beautiful balcony that we couldn't really use until day 3. Our bed was comfortable and the room was always kept clean. I did have to ask for kleenex and wash clothes but Marianne our steward was happy to oblige. We did not have the same contact with her as we did on past cruises but she was very efficient. Here's my take on the food. Aurea level gets to eat whenever we feel like it, which works for us. We met some people we played cards with and they had to eat at 530. That would not work for us so again happy to be Aurea level. We ate in the main dining room several of the nights. Is the food to die for no, are there somethings that are really good, YES YES YES, were there are few things that I didn't love yes, but Nico and Alan in the Seashore dining room were very happy to accomodate us and bring another choice. The buffet for breakfast and lunch are great. Remember this is an Italian cruise line, there are many european choices for breakfast and lunch that you might never have seen before but there are so many choices you have to be able to find something. Some mornings we had made you omelets other days something light before heading off the ship. The pizza is amazing and lots of good cheeses. I was sad that on this cruise there were not capers or hearts of palm like on European cruise. (I got spoiled there). With the Aurea level you also get a massage and free use of the thermal spa as often as you like. We did make our appointments on the first day so that we were able to get the day and time we were looking for. We used the spa several days even if it was just for a half hour. MSC and me app. We downloaded this before we got on the ship and my husband had us signed up for all sorts of activities ( we didn't do most of them) within the first 2 hours. The activities and entertainment staff are amazing. They really get the party going. The white party was so much fun! The 2 bar areas in the back of the ship were very fun at night as well. The shows in the evening were good entertainment. Yes a bit repetitive but still impressive. The Michael Jackson show is not to be missed and we went to the improv show 2 nights in a row because it was so funny. i didn't even know we liked improv. We bought WIFI was it great no, but it was fine. I needed help with it once and I had to wait about 15 minutes for help I didn't think that was bad. We used the casino a bunch and although I wasn't a big winner I thought their slots were great. It is a bit smoky but nothing too bad. We did not use their excursions, but we had a great time in each of the ports. Obviously docking at 5pm does not give you tons of time in Puerto Rico but we walked around and found a great restaurant and had some mojitos. We purchased the specialty dining and I would say that was the only downfall of the cruise. Our drinks were not able to be used there.(in europe they were) and the staff in both were not my favorite. I will not purchase this on our next cruise. If we want to go we will just do it a la carte next time. Now here comes the sad part of the review. We were on the last cruise before all sailings were halted due to Coronavirus. The staff found out at about 3pm on our last day that they would not have jobs after our cruise, needless to say things really changed on the last night. The bars were getting shut down, no entertainment staff no DJ in the back bar. We felt so bad for them, but at the same time we were also stripped of a last great night. We did follow up with Isaiah and he and Jahil are safe back in St. Lucia. We love MSC, is there room for improvement absolutely, is it a mix of a lot of different people (Europeans are different than Americans , I love that about this cruise line) We talked to all sorts of people and people watched all sorts of people, I sat down and played dominos with 3 guys from Dallas (I'm an Eagles fan) We played cards with people from Chile. That is what MSC is about. Have an open mind and enjoy this beautiful ship. Especially after being quarantined!! We travelled with our daughter (21) and her friend. They had an inside Aurea level room that was very spacious. We will definitely be cruising with MSC again in the near future. Read Less
Sail Date March 2020
Being a long time cruiser, and a gold msc Voyager club member, I know the exceptional service. But on this last cruise it was the most disappointing experience iv ever had. From the staff to the management, service just deteriorated ... Read More
Being a long time cruiser, and a gold msc Voyager club member, I know the exceptional service. But on this last cruise it was the most disappointing experience iv ever had. From the staff to the management, service just deteriorated terribly. It was as we got the ticket for free and it was a burden to them to provide any customcare. And as for the msc voyage club membership, almost all benefits has to be asked for and even then I didn't get most of them. Theres always some excuse that comes up. Cabin was ok but the cleanliness was sadly not a priority the the staff. We had to do most of the cleaning ourselves. To add the cherry on top, the disembarkation was a nightmare to say the least. Everything was chaos. And yes our luggage was damaged again. The miss handling on the bags are a huge problem, as Iv had a 3 bags damaged beyond use , only to not find no staff who could help. The staff in the front said the only do embarkation. Read Less
Sail Date March 2020
We choose this cruise because of the beautiful ship, price and itinerary. Embarkation and disembarkation were very smooth. We were able to board the ship at the time of our scheduled arrival. The disembarkation was amazing. We could stay ... Read More
We choose this cruise because of the beautiful ship, price and itinerary. Embarkation and disembarkation were very smooth. We were able to board the ship at the time of our scheduled arrival. The disembarkation was amazing. We could stay in our rooms until 8:00am and then had access to a full buffet breakfast. We could also go anywhere on the ship until it was time to get off. The ship was awesome. It was spotless and the crew was constantly cleaning it. Our cabin fit our family of four very well. Our children are 11 and 13 and they slept in the bunkbeds. The bunkbeds were awesome because each child used them as her designated space. We also had a balcony on the 11th floor. We loved it and used to to relax and play card games. We ate in the Waves dining room for all but one dinner. The staff was outstanding. We had Christian as our main waiter and Nicole as the assistant waiter. They put sparkling water on the table for us each night, since our girls loved it. They knew our preferences and were amazing with our cocktail orders and dinner selections. We enjoyed the food. The portions were very reasonable and not overwhelming. I loved the variation in menus each night. Most of our table tried something from the local menu each night, but my 11 year old stuck with the pasta and ceasar salad most of the time. We did eat dinner in the buffet one night and ate outside, overlooking the water. Again, the food was great and the pizza was amazing. The entertainment was good and there are some very talented people onboard. We liked the music and performers outside of the Broadway Theatre. Since there are so many people from so many different places, the big stage productions didn't include a lot of spoken word. They were a little cheesy and we left in the middle of two. There was a staff talent show during our trip and it was AMAZING. Staff from all over the ship performed and I've never seen anything like it. The ship butcher sang an Italian opera, two waiters sang outstanding show tunes, and one crew member even performed a standup routine. The highlight was when the Samoan firefighters performed their native dances. The show was a hightlight of our trip. Gene the cruise director did a one man show one afternoon. It was amazing and a lot of fun. He shared some funny and touching stories. He does have an amazing voice. I suggest attending if he offers this on an upcoming cruise. Our kids loved the kids club. It gave them a place to go and hang out with other young people. My 11 year old was allowed to go to the Young Club with her 13 year old sister. We just had to sign a waiver. They had a blast playing board games and doing activities with other teens and preteens. We also knew they were in a safe, supervised place while we enjoyed music in the pub or lounge. We loved the Cirque show onboard the ship. We've seen a lot of them in Las Vegas and with a local troupe in Minnesota. The performers were very talented and the show was a lot of fun. Service throughout the week was outstanding. We ate breakfast most mornings in the buffet and had the Easy Drink package. The morning buffet crew could make excellent cappucinos and fancy coffees. Breakfast was outstanding and had many selections from all over the world. The Easy Drink package was great for our family. All of the wines were pretty good, but we are not super big winos. My husband seemed fine with the mixed drinks. Our children liked getting sodas and frozen drinks whenever they wanted them. We loved our shore excursions. In Costa Maya we took a taxi to the little nearby town and went to 40 Cannons Beach Club. It was $40 a person for lunch, non-alcoholic drinks and a beach chair. We loved our Belize City trip to the Crystal Caverns and Ziplines with Peter from Chukka Excursions. We booked through the ship and the service was outstanding on that trip. In Roatan we rode horses on the beach and had some beach time. The service was very good and we booked through the ship for this activity as well. I suggest booking through the ship for Belize City and Roatan. Travel is pretty slow and if you are late, they have to wait for you if you booked through the cruiseline. If you were late on your own, you'd be stuck in that city. Our kids loved the ship and we prepurchased a fun pass. We didn't get to go to Ocean Cay because of weather and the fun pass was a lifesaver! The virtual games, bowling and aviation ride were a big hit with our family. My 13 year old competed in the Junior Master Chef at Sea and it was awesome. She was technically too old for it, but lots of big kids from the kids club did it with her. We received a big refund from the cancelled stop at Ocean Cay. We had to wait in line for two minutes to get the refund. They gave it to us in cash. The crew kept us up to date on the weather and changes to our cruise, but they didn't yammer on and on over the intercom. We attended the Cruise Critic Meet and Mingle. They made us feel very special and shared some good tips about how to best experience the ship. We went to the casino a few times but didn't gamble. It can be very smoky. The pools were fine, but we prefer to swim in the ocean so we didn't spend a lot of time there. We loved the Bamboo Pool and hot tubs best. The kids loved the water park and ropes course. Even on the at sea days we didn't have long lines. We enjoyed spending time on the decks, but stayed away from the smokers' area. There is hardly any ventilation and the air is terrible for non-smokers. Our room steward, John, was fabulous. He kept everything very neat and tidy and we barely saw him. He was very fast and efficient! We are pretty easy going people and really loved this cruise. We liked MSC's ala carte way of business.We felt like we didn't ahve to pay for things we didn't use. We travel overseas a lot and enjoyed spending time with people from all over the world. I look forward to seeing the new MSC terminal in Miami in a few years! Read Less
Sail Date March 2020
It looked great on the pics, and having done the Pacific Dawn prior to its update , we thought it will be a great experience. But at least the Pacific Dawn match the food according to what port they anchored. Restaurants are overrated ... Read More
It looked great on the pics, and having done the Pacific Dawn prior to its update , we thought it will be a great experience. But at least the Pacific Dawn match the food according to what port they anchored. Restaurants are overrated compared to the options in the Buffet restaurants. What really killed the mood was the constant smell of toilet around the lifts and the announcement of 5 languages every time we sat to watch a performance or just the general announcements. There is a general lack of proper spoken English from the bar staff . Be warned about Park West Art Auction, just a general rip off. But that is the same on all ships that cater for that. Apart from arriving late in port and not being able to do a tour , this is our one and last cruise with MSC. But that is just our opinion. Read Less
Sail Date February 2020
Starting from the embarkation the experience was terrible. Complete caos, disorganized, very lazy and uncomfortable... get ready for at least 3 hours of waiting. Arriving at the ship we found all the infrastructure very nice, the house ... Read More
Starting from the embarkation the experience was terrible. Complete caos, disorganized, very lazy and uncomfortable... get ready for at least 3 hours of waiting. Arriving at the ship we found all the infrastructure very nice, the house keeping was looking good and the positive impression was carried to inside the cabin... clean, organized and just as we asked. But the good thing stop there. Imagine a ship full of people where a sizeble quantity of them were with their boomboxes playing their favorite songs very loud, others were playing their on music with their instruments in the lobby, on top of this the ship was disputing the fight of who would play the louder music... and only to make everything MUCH better, every 5 minutes (literally) the crew members were making very loud announcements or calls of guests through the audio sistem of the whole ship... even the speakers from inside your cabin was in the game. And this is not only in day one, it was like that EVERY SINGLE DAY, and anywhere you go. I know some people can be thinking that it’s not MSC fault that people doesn’t know how to behave... And I didn’t expect MSC to re-educate them all. I just wanted them not to be permissive of all that. Look, get a large speaker, put your favorite music on and go to shopping mall, to a restaurant or enter an airplane and see what happens... you can be sure security will approach you and ask you to leave of turn it off. MSC is not only omissive on their task of making sure all passengers were enjoying their daylight experience, but also on making sure the quality of your sleep would not be affected by others. Due to a raining night they moved a overnight party into the atrium where many cabin aisles entrees were located, which resulted in a whole night of running and screaming in front of my cabin door (until 6 AM). And in the morning we found stickers at the doors with sayings that are not very easy to explain the meaning to your kids. Now... about the food. It’s not a very repetitive menu, as we heard some people mention... it’s actually the exact same menu day after day. Nothing is nicely prepared or will bring you that delicious flavor they promise in their ads. The restaurants with the French style limits you a lot, you cannot even ask for a salad without a dressing... it all comes as described in the menu, and again nothing is tasty at all. Even fruits from the dessert were not ripe enough. Last but not least, the service... bartender were not trained at all, and were VERY lazy. Think about it, lazy bartenders, plus lots of drunks trying to get their drinks. Well, the simple act of walking to a bar to get a bottle of water and a beer would still some 20 to 30 minutes of your day, and a lot of the little joy you were trying to find in that terrible trip. I’m only giving two stars instead of one considering the infrastructure of the ship that was very nice, specially at the kids pool. If not for this part, it would not deserve even a single star. I think I never regretted spending money on something like I did this time with MSC. Read Less
Sail Date February 2020
There are many staffs working with attitude. Very lack of passion. They seems like they are doing a job that they hate. Very horrible customer service especially in buffet area. Staffs are not even smiling and serve you without saying a ... Read More
There are many staffs working with attitude. Very lack of passion. They seems like they are doing a job that they hate. Very horrible customer service especially in buffet area. Staffs are not even smiling and serve you without saying a word or response. There are many staffs covering buffet area. Bar service staffs focus on selling drinks than doing other jobs. For e.g. they can't even get you waiter for clean up. When I asked a waiter who is cleaning up to clean up our table, she responded "Not my area". When I complained to supervisor, the response was "very busy time" but I can see many staffs floating around and not doing their job. When I approach the staff, some were quite rude. No eyes contact, tried to ignore, no responses. I've seen a supervisor complain to a staff for bad hygiene, the staff was quite rude and didn't care. MSC Grandiosa seriously need to manage their staffs. It's the worst cruise I have ever been in term of customer service. The worst entertainment I have ever experienced. It's almost like no entertainment and activities for adults. We were pretty much spending time in our room. Read Less
Sail Date February 2020
Embarkation was slow, slow, slow, as was disembarkation. Disembarking the ship was 30 minutes behind after only 60 minutes. We decided to walk off before our time to make our travel connections and found no line, either getting off the ... Read More
Embarkation was slow, slow, slow, as was disembarkation. Disembarking the ship was 30 minutes behind after only 60 minutes. We decided to walk off before our time to make our travel connections and found no line, either getting off the ship or at customs. Music (live or otherwise) and a party atmosphere was no where to be found on deck and in the pool area. On stage cooking competitions, trivia contests and zumba was the norm. I'm 63 years old and I was bored as was our teenage granddaughter. Only after we checked in did we find out all 6:30 dinner requests were bumped to 8:30 so a 2000 person vegan group could dine together. Advanced notice would have been nice due to health concerns. One elderly couple had double booked a shore excursion and management basically told them they were out of luck, no refunds. Buffets and Dinners were not the quality of other ships we've cruised on. On the positive side, our balcony room was spacious and very nice. Employee's were friendly and very helpful in most areas of the ship. There were a lot of options for clubs etc. Our shore excursions were fun and well organized with the exception of being reprimanded by an employee for showing up 20 minutes early at our rallying point. She even highlighted the time and said to come back then. The theater shows were fun. Read Less
Sail Date February 2020
Overall, I loved the MSC Divina and I would highly recommend it to anyone who would like to take a cruise on it. However, it has its pros and cons in each category. Cabin: This category has no cons, my cabin was incredible. I had a ... Read More
Overall, I loved the MSC Divina and I would highly recommend it to anyone who would like to take a cruise on it. However, it has its pros and cons in each category. Cabin: This category has no cons, my cabin was incredible. I had a balcony room and it was a great size for a cruise ship, even bigger than some hotel rooms I have stayed in. The bathroom was also great and the shower had a great design where you could push the doors in if you want more room when you are not showering. Overall, the cabin was one of the best things about my cruise. Dining: The food on the ship blew away my expectations. I keep hearing so many bad reviews on this topic meanwhile it was incredible. The buffet was insane, the other restaurants look excellent, and even the Black Crab, the main dining hall, had some amazing dishes. Now, there were some dishes I ordered that were weird and that I didn’t like. However, the dishes that were good totally overridden the bad ones. The New York Serlion Steak was one of these amazing dishes that I would highly recommend. In addition to the restaurants, there were also many other food spots in the ship. I loved the one in the Plaza del Doge. There was a bakery there that gave complimentary desserts. The pistachio cream cake there was the single best item I had on the cruise and cake that I had in a long time. As a result, the food itself was a huge factor in my good experience on this cruise. Embarkation: Ok, this was horrible. We were standing in a 3 hour line to get into the boat and they didn’t even offer the guests anything to compensate for this. The people that have ridden MSC said that this has never happened before so I don’t know what happened. In addition, the muster drill was crazy since there was direction and nobody could hear the announcements. Lastly, there was a ferry accident in the Miami port, which delayed our ship until 3am to depart. This was not their fault but they did not do a good job communicating the matter to us. They really need to improve on this. Activities and Entertainment: The cruise line did a great job in both categories, as they had so many activities and entertainment all over the ship at all times. I would highly recommend this cruise because of this. Recreation: This cruise shop has great facilities, including amazing pools, hot tubs, workout machines, and even a sports arena. I loved these facilities and I hope that other ships have facilities as good as this ship did. The one thing I would improve on is the water slide because I got stuck in it due to it being too flat. Public rooms: This ship had many great bars and beautiful public areas with many different varieties of entertainment in each of them. I especially loved the black and white lounge and the atrium. Service: Like the food, there are many bad reviews on the service. However, the staff treated us very well. They were very helpful and attentive. Overall, they made my cruise experience much better. Private Island: This place was beautiful. The beaches were incredible and the food on the island was great. In addition, they had amazing activities and excursions on the island, including jet ski tours, parties, and even a lighthouse light show. It was probably one of the best things about the cruise. Value for money: If the cruise was this good for the low price I got for it, it was obviously worth it big time. As a result, I recommend this cruise for anybody who thinks of taking it. Remember to not reflect what the cruise could be like based on only bad reviews and take all of the reviews into consideration. Read Less
Sail Date February 2020
We chose this cruise as siblings to spend some time with my eldest sister who has cancer. It was a nightmare though because elevators is always busy and takes too much time to get to whatever floor you'd like to be. There should be a ... Read More
We chose this cruise as siblings to spend some time with my eldest sister who has cancer. It was a nightmare though because elevators is always busy and takes too much time to get to whatever floor you'd like to be. There should be a elevator for people with special needs. The food wasn't great in fact it was worst than hostel food, exept for dining room on deck 6 which had great service and food. The pizza on deck13 was floppy sheets of dough with veggies or leftover chicken curry. Cocktails on the cruis is overly sweet, in other words they serve you sugarwater. Please have a South African crew for South African cruises who can understand you. Cleaning services for Room 9118 was fantastic, couldnt fault anything. The cruise felt like I just stepped into a busy African marketplace with vendors trying to sell a million stuff to me all the time. Eric Eric Eric, if it wasnt for your entertainment skills and fantastic dance crew, I would've thrown myself overboard to end it all. No really guys your ship was overcrowded with the most unmannered guests and I say again... This was my 1st and last cruise ever. Msc cruises, thx for wasting my hard earned money and giving me the worst holiday I've ever had. Read Less
Sail Date February 2020
MSC Armonia review Each person that cruises will have their own set of criteria for evaluating a cruise. Complaints by some are rejected by others. I accept that. Having been fortunate enough to have traveled on many cruises across ... Read More
MSC Armonia review Each person that cruises will have their own set of criteria for evaluating a cruise. Complaints by some are rejected by others. I accept that. Having been fortunate enough to have traveled on many cruises across several cruise lines, I will do my best to be objective. Overall MSC is a very successful company for cargo transport that has expanded into the passenger cruise business. As such, they are well behind the power curve compared to other cruise lines. Some of the issues I will identify may have been addresses in their newer ships. I only have my experience on Armonia to evaluate. For example, their app does not work with Armonia at all. Pre-cruise planning This Caribbean cruise was booked two years in advance for the sole reason of the stop in Cuba. Because of a recent change in policy, no new passengers could be added for trips to Cuba. Since the ship was not full, MSC (and other cruise lines) cancelled the Cuba stop in order to keep adding passengers for the trip. At this point MSC fell apart. At no time was I notified of any changes. I found out when my credit card was credited for a Cuba excursion. I tried calling but after 90 minutes on hold, I gave up. I tried their CALL ME link several times, even asking about a new cruise, but never got any return call. The itinerary seemed to change over a dozen times, stopping in Ocho Rios or Cozumel at various points. The website never listed any itinerary at any time. The only way to figure out ports was looking at excursions and seeing the ports. Over time Ocho Rios disappeared and Montego Bay appeared. Similarly other ports changed, the schedule changed, and the passenger was never notified. Even shore excursions appeared then disappeared. They didn’t even have any excursions for Ocean Cay listed. Eventually, about 3-4 months prior to departure did things become more finalized. At times the webpage wouldn't even load (message said it was LOADING but nothing happened on multiple computers at different times). The website also had numerous other problems but no one at MSC seemed to care. I tried to get a refund for an excursion that we upgraded to a better on (after all the changes MSC made to excursions), but could not find a way to do it online. I tried to do it on the ship but was told I had to do it 2 days before sailing. They were completely unwilling to make changes or give me credit. Then on a MSC excursion, a portion (the catamaran) was cancelled. MSC refused to give any refund on it, blaming it on the contract company. Yet this was a MSC excursion. After arguing for a bit, they gave us a $10 cushion for Ocean Cay. I gave up at that point. The cruise We were given a time to check in and showed up at that time. It didn’t matter as hundreds of others ignored any time periods and just showed up. The result was Disney-esq cue lines and over an hour wait. On top of that, we had been to China 2 years ago and were pulled aside for additional screening. Seriously! Two years ago and they are worried we had the virus! The long lines should have been a clue for future embarkation procedures because the lines to get on/off the ship were always huge. MSC had not yet figured out efficient boarding procedures. Re-boarding is a joke. Big lines snake around in a very tiny space to go through the scanner. Everyone is jammed in so tight that they can’t even unload from the tender until the lines move forward a little. Very inefficient and cumbersome. Expect wait times for re-boarding. MSC is truly an international cruise company. Our cruise had almost 25% citizens from France. As such, Americans need to be prepared for this. Personal space is not the same. Announcements take several minutes as multiple languages are broadcast. But the experience of talking with so many different cultures is amazing. Granted some do not speak English so you may not be able to communicate with everyone you might want to. Smoking is allowed, so be aware of the designated smoking sections (even on the pool deck) in order to avoid them. Also, this is a budget family cruise ship. Expect lots of kids, tons of loud music and parties. That is the one thing that it seems MSC excels at, and this is working with the children. They even performed for us at the evening shows! The buffet food is good but nothing exceptional. I think they try to appease so many cultures with such a variety of food that they end up going for quantity and sacrificing quality. The restaurant food is very good, especially the Surf and Turf restaurant. The ship is an older, smaller vessel last in dry dock 2014 where they added 80 feet in the middle and a bunch of cabins. In Nov 2019 the ship was in Freeport for three weeks for minor maintenance for the public area. Unfortunately they didn’t adjust the buffet area either time, so it is a total zoo with inadequate number of seats. On our cruise they decided to do maintenance work on the outside seating area, taking away 25% of the available seats. People were very angry as they just wanted any place to sit. Some passengers revolted and sat in the outside area anyway, ignoring the workers. The dining area is just too small for a ship that has 2000 passengers. I was going to say I don’t think the outside windows in the public area have been cleaned in months, but then in the Port in Miami, a robot washing arm went by and sprayed water on the windows. So while they may have been washed, the were not cleaned at all and no squeegee wiping, so the windows were opaque with a mineral film over them. Disappointing. Also, because the ship is older, there is a definite need for some work. We like the older ships. They have an ambience missing in the newer glitzy ships that focus on avant-garde looks and cosmic design that does nothing for the passenger. Older ships are more personable. But Armonia needs work. From broken seats, bar stools, cracked windows, faded and sun streaked curtains, and mold in the bathrooms, and missing balcony door handles, she is showing her age. The kids spray park was shut down for the week for some maintenance. The main pool was shut down and emptied for maintenance for a day. Rooms come with a single outlet for charging your devices, and it isn’t by the bed. Some modernization is needed and MSC doesn’t show any future dry dock schedule for Armonia. The entertainment is good, but after six days with the same dance group, it becomes routine. Lots of criticism from many guests about the Beatles/Elvis/Queen show and the singer. He just couldn’t hit the notes and people all around us were squirming in their seats. I like those cruise lines that bring in outside entertainment at least for one or two days. It gives variety. Perhaps one of the best things about the entertainers is that for a couple of nights they have some amazing gymnastic performers (acrobats, or whatever you want to call them). They were incredible. Ocean Cay is not quite ready for Prime Time, with lots of construction still going on, and problems with the lack of beverage servers (hour wait to get something from the bar). The area and the beaches are great, and there is so much beach space you will never be crowded. They have a kids area also. What they are missing is an area for smokers, as several around us were smoking. They also need to designate an adults only area for those ladies going topless (remember this is an international cruise). I just didn’t think it appropriate around younger teens, at least for Americans. The evening light house performance was neat, but though it was scheduled, MSC had no chairs for the guests to view the show. Some wise people brought some over from the pavilion but most of us had no place to sit. The saddest part about Ocean Cay is the lack of trash receptacles, at least on the Southern beach. There wasn’t a single trash receptacle at any of the cabanas. MSC spent millions redoing this island and to see the trash blowing around, and all the cigarette butts in the sand, it is very disappointing. It is much like the decay in California beaches and others. The best thing about MSC is the staff. Most all the staff we dealt with were exceptional. The room attendant, the dining staff, the cruise staff, and the entertainers were very friendly and helpful. They were enjoyable to talk to and find out about their experience on MSC. The only issue we had was with the Filipino pool bar staff. Since the Easy beverage package is restricted to $6 per drink, they are only a couple mixed drinks that are available. The suggestion on various MSC forums is to order the non-alcoholic version of a drink, and then order a shot (like order a Coke them order a shot of rum to get your rum & Coke). The pool bar attendants on the 2nd day came up with a new rules that you had to wait for 30 minutes between orders. Clearly this is not listed in the package restrictions but something they were doing on their own. I say this because it seemed to happen to passengers only when using a bartender from the Philippines. The bartenders from Indonesia and other places didn’t seem to care at all. Again, a minor issue but sure cheap tactics. In conclusion, a cruise is what you makes off it. While there port stays were short (4-6 hours is all) until Ocean Cay, there was still time to relax and enjoy the sun. Our cruise was very pleasant but the issues keep it from being outstanding. Maybe the newer ships have learned from Armonia and the other smaller ones and corrected the issues. Read Less
Sail Date February 2020
I went on this cruise with my daughter and her two little boys, aged 4 and 6. We chose it because it matched the boy’s half term dates. The ship looked enormous, I really doubted it would be ‘for me’. With the corona virus our ... Read More
I went on this cruise with my daughter and her two little boys, aged 4 and 6. We chose it because it matched the boy’s half term dates. The ship looked enormous, I really doubted it would be ‘for me’. With the corona virus our passports were examined, page by page, to ensure we hadn’t visited a China or Asia and our temperatures taken. We also had to answer health questions. The boarding process went smoothly and we boarded. Wow. The Atrium and Promenade, with its double stories and LED ceiling was spectacular. Constantly changing, like the roof of the Sistine Chapel one moment, a rainforest the next. Very Italian, sparkly and over the top! It is a 21st Century destination in itself. To call one of the vast amount of lifts you tell it which floor you need, it tells you the correct lift, which arrives quickly. The pools are fantastic, the children’s facilities are brilliant. The children’s water park, the massive water slides, also great for adults, and the Himalayan Mountain Track are spectacularly good. The staff running the kids clubs are ideal and seem to work 24 hours a day! I have in the past found MSC food underwhelming, however this was the best I have ever had on a cruise. Truly world cuisine, vegan and vegetarian cruisers are very well catered for, it is not as heavily beef based as US or UK cruise lines, but all the more interesting and healthy for that. Loved the call bell in the Market Garden Cafe for waiter service which was on each table. Very fast and efficient. Show are singing/dancing/acrobatics and we loved them; the sets, lighting, costumes etc are amazing. It really suited the very many nationalities on board, plus it’s is repeated three times nightly and you can book seats at any one of the very many contact points round the ship and in your cabin, rather like using an iPad. The same for booking other specialist shows, the 4G cinema or speciality dining. We had a balcony cabin and it was well equipped with huge mirrors and plentiful USB points, where you need them, like under the bed side lights. The hairdryer was also good for a change. The balcony was rather narrow, but this seems to be the case on many new ships. The chairs on it do not recline, a rare minus. The toiletries provided were lovely, but take note ladies, no conditioner or body lotion. We had an all inclusive drinks package and made good use of it for speciality coffee, ice cream and bottled juices and water as well as Prosecco and frozen cocktails, the Children’s Pina Colada was especially delicious! The Italians know how to enjoy themselves. The Grandiosa Lounge, off the Promenade, had ball room dancing and the kids disco nightly. The Promenade had specialist shows on the LED ceiling nightly, with music. Dragons, fairies, goblins, outer space, unicorns .... amazing. The singers and bands in various lounges were all good. We ended our nights in the Bistro, uncrowded, soft sofas, subdued music and hot chocolate/coffee or a last drink from lovely staff. Disembarkation was smooth. As we had a later flight from Genoa we didn’t leave the ship until gone one in the afternoon! Our cases were in the terminal and it’s a ten minute ride to the airport by taxi, which I highly recommend. The driver will tell you the fare, much less than MSC transfer, before you get in. Incidentally, in Genoa Airport there is an MSC Lounge where you can leave luggage or just chill out waiting for your flight. There are no refreshments in the Lounge, but comfortable sofas, chairs and magazines. We had made sure we had some soft drinks, juices, water and snacks from the boat which made for a comfortable few hours. I am English, in my 60’s, and have had over 20 cruises with P&O, Royal Caribbean, Cunard and Celebrity. Grandiosa is a different experience, more multicultural, louder, livelier, excitable, fun. All the staff were lovely, guest services helpful, waiters friendly and efficient. The ship is immaculate, no doubt as the Corona Virus emergency was just starting to spread in Italy. I thought my grandchildren would love it, but to my amazement so did I! Go with an open mind, it’s different from US/UK lines, but isn’t that what travelling is supposed to be all about? Try it. Like me, you may just love it. Read Less
Sail Date February 2020
We had used MSC for our 10 year anniversary in the Mediterranean and I admit that it had been perfect on all points; staff, stopovers, shows, entertainment, quality of food served in the restaurants. We were therefore delighted to re-trust ... Read More
We had used MSC for our 10 year anniversary in the Mediterranean and I admit that it had been perfect on all points; staff, stopovers, shows, entertainment, quality of food served in the restaurants. We were therefore delighted to re-trust this company for our 20 year anniversary for a cruise in the Caribbean. On this cruise, the only positive points were the staff, kind, helpful and largely contributed to making this cruise bearable despite the limited means allocated to them. It was for us, what I ended up calling 'a shopping cruise'. This was mainly access to shopping, meeting about shopping, presentation of partners from whom it is absolutely necessary to buy, from them and no one else, VIP shopping card, invitation deposited in the cabin for shopping meeting, VIP shopping card available at MSC partners, shopping stops with MSC host ... And above all, do not forget to give the name of the ship and your cabin number (it would be terrible if they missed the opportunity to make a commission on all your purchases!) Most of the entertainment on board revolves around champagne cocktails, mimosas lottery for gifts in shops, jewelers, art gallery on the ship. The other activities: trivia, salsa lesson led by the entertainment team (excellent crew members, very resourcefull despite limited means) My son, creative, was only interested in the creative workshops where he signed up every day, proposed theme: design your own jewelry, creating a bracelet, creating a photo frame ... All canceled because they did not receive the material, the poor host had to do with what she had on board, paper, so origami workshop all week. We chose the fantastica atmosphere, and English as language preference when we booked, which gave us: Choice of table during dinner (subject to availability) Priority over the choice of service during the dinner We had asked early or mid evening, we ended up with a service at 9:15 p.m. (the last one) without the possibility of changing because 'the boat is full' seated with French families , without the possibility of changing because ' the boat is full 'and the daily program in French but it can be picked up every day in English at the' customer service ' we were told at custumer service. The food served in the restaurant (we were at IPANEMA) was frankly disappointing and equivalent to that served at Sodexo caffeteria (sorry for the analogy but that's what we felt). My husband has multiple sclerosis, resulting in perpetual pain that drains him completely and he arrives at the end of the day exhausted and rarelystay up without going to bed past 09/09:30 PM. We ended up giving up the evening dinner and favoring the buffet which allowed us to eat earlier for my husband and had a wide choice, which suited the child (Pizza, Burgers...), less for me as I have a gluten free diet and the buffet had no specificity for food intolerance (the restaurant has a gluten-free menu, but unfortunatly it's the same every night so you find yourself eating the same every day), so salad / vegetable and fruit for me all week which did not bother me at all really. The all-you-can-eat buffets have outdoor terraces, so super pleasant, especially if you can't stand the air conditioning (it's everywhere on the boat and very cold, Think of bringing a cardigan / shawls for those who are chilly, (we can lower it in the bedrooms fortunately) I don't know how often the sheets are supposed to be changed in the cabin but ours were not. Which bothered us from the 4th day because they were visibly dirty, although our fault (stain of lipstick, stain of sole placed on the bed by one of the children) but they have not been changed until the end of our stay, the beds were made every day but with the same dirty and crumpled sheets) The shows were really not great compared to those in the Mediterranean, except the BEERPROV which were original but at 10:45 pm on three nights. The 3rd evening we left before the end and we did not return. Basically, they take the same team, change the decor and costumes and we start again and the same show on two / three evenings. We really enjoyed the evening the evening of "MSC Crew has Talent", really great but at 11:30 pm. Organized and managed entirely by staff. The White Party evening was also good, very good atmosphere and management by the entertainment team. The Gala evening, nonexistent, there was, in fact, nothing, neither cocktail with the Captain, neither photo nor gala nor animation, nothing. Basically we crowded our suitcases with three costumes from Paris to sit and dine in a restaurant with a mediocre menu (sorry for my frankness). When I spoke to customer relations about it the next day, I was told that it was because of the Corona Virus and that the American authorities had recommended that it be canceled. Of course we are told nothing! Our table neighbors informed us the following day that they had received an invitation from the commander for cocktail Gala and photo with the captain ( they were staying on for two weeks, we were only there for one week). And strangely, the American authorities (although not in their waters anymore, recommended the cancellation of the Gala evening, but not the White Party, nor the 70's evening ...) The first day we registered our credit card for the expenses on board for the two cabins ( we had a balcony acabin and interior cabin for our sons), having a minor, I was widely recommended to get him a teenager card instead of just registering our credit card and to put 100 € aon it to cover his expenses on board , I ended up putting only 50 € not thinking that he would spend as much and I could always have added money on it if necessary. He ended up spending only the cost of a drink as didn't think he didn't think the zip line, bowling alley ... was really worth it. On thelast day, when I went to pay my card balance, I also asked for a refund of my son's card balance, I wa sthen told: sorry but the money put on the teenager card is not refundable. Of course I insisted, I find these shameful forced selling practices without full disclosure of the terms and conditions appaling. You would think this is the first think they should tell you. I accordance with the new MSC Policy I guess, like I said it's a Shopping Cruise! My 16 year old son enjoyed himself and participated in the 16+ activities, no details on what they did exactly but he said he had a good time and rarely came back to his cabin before midnigh :) The drinks packages are exorbitant I found, has to be bought by all member of one booking although having a minor therefore € 199 per person/week, for drinks not exceeding $ 6, basically for soft drinks (coke, water ...) and Miller Light beer, the only one at 6 €, all the others start at 6.5 $, the cocktails 9 $ and 11 $ and haven't seen any spirits at 06$ on they menus. In the buffets you have water, ice cubes, cranberry juice, pineapple, mango / kiwi ... juices. Plan to bring water bottles, so you can fill it up rather that having a small glass every time and ending going often. Usefull especially when by the pool or night time. The stops were also disappointing, Costa Maya is not a real city but an open air shopping center, intended only for cruise ship customers, nothing else to do than shopping if you did not take excursions, and above all, of course do not forget to give the name of your boat and cabin number. On the daily presentation, the recommended things to do are the MSC excursions and shops and restaurant for shopping, of course recommended by MSC, However, we learned it by repeat passengers ( afterwards of course) , that there are a small village 5/10 minutes by taxi called Mahahual, typical Mexican village with a superb beach, beach club, restaurants and bars and craft market. Information that would have been more than useful to communicate but hey there is no restaurant or shop recommended by MSC there, so ... George town, problem in the procedure for disembarking, we were to be there from 11:00 a.m. to 5:00 p.m., but the disembarkation with tender was so badly organized that we arrived at 1:00 p.m., just enough time to catch an excursion at 1:15 p.m., expected return at 4:00 p.m. but in fact late so we found ourselves there at 4:50 p.m., so had no time to see anything. The excursion swimming with stingraies and snorkelling was great so we did not lost everything. We didn't book it with MSC, paid $ 30 per person On each port you have touts for excursions, we did this on each port and worked out 3 times cheaper than MSC, so don't worry if you don't book or plan ahead, you will find your happiness on the spot. They are in port for those approved by the port authorities, you also have them at the exit of the port but these are not approved by the port. The highlight for us, the full day until 11:00 p.m. in Ocean Cay, an absolutely magnificent island, however we had a prematured departure at 3:00 p.m., for whether reasons, certainly reason beyond their control but disapointing for us, an additional event of disappointment. And it's a shame, it's heavenly. Bring snorkelling gears, it's really worth it. MSC rents them for € 29 a day but we bought them for $ 25 in Jamaica and we get to keep them ... The boat was full, but because the wheather was nice and the outdoor spaces were used, it didn't feel crowded. As for swimming pools, it's Just !, The jungle pool is more for children so noisy because playground, slide and children's club ... The Miami Beach is small so it’s impossible to really swim there, the decks are enough for sunbathing sessions with deckchairs everywhere, more are available on the deck when away from the pools. Fortunately, the entertainment team and the staff raised the level considerably, although without much, just their kindness, humor and professionalism. Compared to their colleague responsible for pushing for consumption which had all the means at their disposal, not cool ... And anyway thank you very much to them who helped make our stay a pleasant one. Thank you also for their honesty and objectivity with regard to the situation. We really felt like it put a big dent on our vacation and it's disapointing. I don’t think we’ll reiterate the MSC experience in the Caribbean. I did The caribean 8 years ago with my sister, on Norwegian and absolutely excellent in every way, next time I would probably try Royal Caribean ... FYI: we had two cabins, one with balcony and an interior for our children aged 18 and 16. The cabins are very nice, nothing to say on that front. For the famous obligatory tip, they will debit you automatically but you can request a refund, In our case we were debited € 350, a little much I think from the experience, so we asked for it to be refunded and individually left a tip to the staff of our choice (info provided by a member of staff so thank you to them). Basically I think this cruise is not well suited to the European standard, the Americans on the other hand seemed satisfied so I guess it is a question of standards Read Less
Sail Date February 2020
My family hadn't been on a cruise and the Seaside looked like it would cater to us and our children. The food was in general good. Many choices for the family. We opted for the Aurea experience so had flexibility on the time in the ... Read More
My family hadn't been on a cruise and the Seaside looked like it would cater to us and our children. The food was in general good. Many choices for the family. We opted for the Aurea experience so had flexibility on the time in the dining room. They do have a very limited Gluten Free menu (which I needed). If you are GF, the buffet is somewhat challenging. Now the downsides: 1. Time in ports was minimal. Just enough time to do an excursion, no time to see anything else. The stop in Ocho Rios was a tourist trap...get off the boat and surrounded by a shopping community (hard to even find the exit). We felt trapped. Next stop was Cayman. We snorkeled and then it was time to get back on the boat. From there it was Jamaica. The boat pulled up to what appeared to be an industrial area. The walk to shopping was somewhat scary, with an abundance of people trying to sell you anything and everything. Even heard one man proposition a women for sex in front of my kids. We were quickly back on board. We were definitely not in the nice area. Last stop was Ocean Cay. We were scheduled to be there until midnight (then head back to Miami to close out the week). We left at 3:00 due to weather and had to deal with 50 mph gusts and a complete change of course. Weather was so bad it was hard to stand in our room. No communication from MSC regarding weather, safety or change of course. Terrible communication. With this weather change (call was made the day before), no changes were made to open additional restaurants or bars to accommodate the crowd. Just terrible. 2. Maintenance - One morning my family was preparing to head to the buffet for breakfast. My 14 year old daughter wanted to stay in the room, which was fine with us. Upon our return we found a sign on our balcony that said "wet paint". When we asked her about it, she said that three men were working on the balcony, and then proceeded to enter our room to exit into the hallway. I WAS LIVID!!!! Our Do Not Disturb button was also activated. When I went to reception to complain, they said they always send notices in advance of work being done. First, that did not happen. Second, why is painting happening during a cruise when the room is occupied, and third, why are they entering when the DND is active. When I said they legally didn't have a right to enter my room, WITH A MINOR present, they said they had EVERY right. Women apologized, but did nothing to try to make it right. 3. Clientele - This cruise was primarily Europeans and Italians. As Americans, we were the minority. We often felt de-prioritized over other patrons. We would wait several minutes to be waited on, over and over again. We will likely not cruise again as a result of this experience. Read Less
Sail Date February 2020
Pros and Cons with detailed review to follow. Pros: Beautiful, large, fun filled ship Friendly helpful staff and crew Entertainment Food and beverage selection Good value for your ... Read More
Pros and Cons with detailed review to follow. Pros: Beautiful, large, fun filled ship Friendly helpful staff and crew Entertainment Food and beverage selection Good value for your money Cons: Disorganized queuing system for tender ship port days Long lines most days and evenings for customer service Now for the review in detail..... This was my second time on Seaside. My husband and I brought along our teens this time. We fell in love with the MSC Seaside experience, and we wanted our kids to have a similar experience. Embarkation went smoothly again this time. From the moment we walked up to the porters with our luggage, until we stepped foot onboard took less than 40 minutes. The que lines moved quickly and efficiently. We obviously love the layout of the ship since we decided to sail again. One big draw for me is that there are so many outdoor areas for sun and shade. We aren't really swimming pool people so we didn't spend much time around them. The pool areas did seem crowded most days mid day. However, there were always plenty of other loungers and seating in different areas for us, day and night. The entertainment is spectacular. Wonderful singers, musicians, illusionists, dancers and other amazing talented performers (Similar to circque). There are many different venues onboard and entertainment is spread out all over. Food is very subjective. Our family found it to be very unique and delicious. The main dining room menu leans toward various European and Caribbean themed menu choices. In addition, they also offer traditional, steak, chicken, salmon, and basic pasta, soup and salad every night for those that aren't feeling adventurous. The deserts are phenomenal and not to be missed. The two buffets are well stocked with food for every taste. We did find them to be quite crowded during peek times and did our best to avoid that chaos. We liked the soda dispensers. Just swipe your card or bracelet and fill your cups. Each swipe would get you roughly two cups with ice and soda because the cups were relatively small for the ounces of soda dispensed with each swipe. We enjoyed all of our stops. Since ports are reviewed in other forums I will stick to talking about MSC’s private island, Ocean Cay. It is beautiful already and will surely be stunning once the vegetation has time to mature. Our day was cut short due to incoming severe weather, but we all enjoyed the time we had on the island. The lagoon was a great place to relax and for the kids to play. The variety of beach areas was nice. There were areas for everyone to find a place they liked. Umbrellas available for those that like shade. Lots of comfortable lounge chairs. We found the food trucks to be quick and have fresh hot burgers, hotdogs, fries and brownies. There were a few other items including vegetarian pasta salad, but we didn’t try those. The lines for the bars (Soda, water and alcohol) were very long and that was a bit of a frustration. The servers were working very hard to keep up, but they were just outnumbered by all of us. I am hopeful the management will be able to by either adding additional bar areas or by staffing them with more servers. They also will hopefully work through the kinks of getting glassware washed and turned over to prevent server delays like the day we were there. All in all another beautiful trip and a wonderful vacation on MSC Seaside! Read Less
Sail Date February 2020
The boat is beautiful and the facilities good, but the catering was of the lowest standard I have even seen on any cruise. The buffet was a disaster. The cocktail were watered down and the service was poor in the deck bars. The Savannah ... Read More
The boat is beautiful and the facilities good, but the catering was of the lowest standard I have even seen on any cruise. The buffet was a disaster. The cocktail were watered down and the service was poor in the deck bars. The Savannah Bar was the best bar on the boat and I enjoyed it. The casino service was non existent. As a Silver Member I was extremely disappointed in the fruit basket in our cabin. I might as well have gone to the buffet restaurant and fetched fruit from the server. The only thing that I can really praise was our cabin server, Mohamed. He was the best thing on the boat as his service was of the highest standard. There was not sufficient supervision on the pool deck. People were sitting in the hot tubs for hours at a time. I will NEVER do a South African cruise again! Read Less
Sail Date February 2020
My husband found this cruise on Travelocity at a very good price. We have been on 13 cruises but never with MSC. At such a great price, we thought we would give it a try. Boarding the ship in Miami was a breeze. Embarkation was swift ... Read More
My husband found this cruise on Travelocity at a very good price. We have been on 13 cruises but never with MSC. At such a great price, we thought we would give it a try. Boarding the ship in Miami was a breeze. Embarkation was swift and orderly even though the staff wasn't exactly the friendliest. This should have been our first sign of things to come. Once on board, we noted how dated and in need of repair the ship was. My 8 year old son pointed out loose tiles in the shower and that the air in our cabin wasn't working very well... my 8 year old who never notices anything. I don't mean to be petty, but I am going to be petty here... Every other cruise line we have been on, we would get a towel animal and a little chocolate left on our pillow at night. Not on this ship. Our room steward was attentive and kept our cabin clean, but we missed the little "above and beyond" measures that we had come to expect as the normal standard through other cruise lines. The dining hall our first evening was a complete disappointment. It felt as if it was their very first time doing anything! Toward the end of our meal, the head waiter for our area made to over to introduce himself and it was a complete game changer. From that moment on, he made a point to seek us out for each meal. He guided our wait staff in making certain our drinks were kept filled and our food made it to us hot and delicious. The entertainment crew on the MSC Armonia was the absolute best we have ever seen on any cruise we have been on. I am not sure how many hours they put in on their performances but you can tell they work hard to perfect their routines. Each night before they would go on, the ship's cruise director and his team would warm up the crowd with giveaways and hilarious antics. I do not know what these staff members get paid but it is not nearly enough! Everything else just seemed way too crowded to enjoy. Our first port of call was Jamaica. We had to tender to shore. You had to stand in line to get a ticket to take the tender to shore. They passed out tickets through number 25 or 26. My family and I were able to make it to shore on the number 9 tender. I have heard conflicting stories about what number they stopped calling tenders at, but what can be said is that not every passenger was able to get off of the boat that day and experience Jamaica. It was not a good day. I think if they had run out of rum on board, there might have been a mutiny. Grand Cayman was, well, Grand Cayman. overpriced, hot, and busy. Costa Maya was very nice once we left the port and hired a taxi outside of the port gates to take us to Chacchoben for the day. Very nice and relaxing... and about half the price the cruise line wanted for the same tour. The day spent at Ocean Cay is a nice day if you enjoy swimming and the beach. I do not. My husband and children LOVED it. They love sun, sand, and water. Me, not so much. Would I ever sail on this ship again? No. Would I ever sail MSC again? I am not sure. I will be doing much more research and reading reviews before booking my next cruise. Read Less
Sail Date February 2020
This is our third MSC and our 43rd cruise embarkation was super smooth and easy but we are diamond because of our status match cabin was a balcony on deck nine nicely appointed room plenty of space but limited storage food breakfast ... Read More
This is our third MSC and our 43rd cruise embarkation was super smooth and easy but we are diamond because of our status match cabin was a balcony on deck nine nicely appointed room plenty of space but limited storage food breakfast buffet was excellent plenty of choices that being said we weren't happy with the food in the MDR food was lukewarm no wow factor but had dinner at the Butcher's cut and loved it flletwas excellent the gelato and crapes are delicious it's a must the best pizza you'll ever have it say The ship is gorgeous very modern the Swiorsky staircases are beautiful love the champagne bar the galleria is wonderful the LED ceiling is amazing you can watch it all day every night it does a little show on the ceiling you must watch it entertainment MSC shows at night one of the best at sea no comparison with other ships the opera singers will blow you away so well all the dancers singers the cruise director Jean does a show the last day at sea you must see all the bars and lounges are beautiful the chocolate shop is like something you've never seen on a ship we absolutely love the ship and the crew was amazing could not have asked for a more friendly bunch excursions in Jamaica we did rafting on the Martha bright on bamboo Rafes it was a good excursion in Grand Cayman we did the Atlantis submarine it was a really cool thing to do it was very interesting in Cozumel we did the playa Mia deluxe beach break and we do it all the time every time we get there great deal for the money they take really good care of you all of drinks and food are included chairs and umbrella also included lunch buffet is really good Ocean Cay The beaches are beautiful it was amazing White sand beaches beautiful water shops ice cream pallor bars food trucks big buffet at night they had a Junkanoo parade at lighthouse show was great and the beach party was a lot of fun love this island cannot wait to go back this ship was wonderful the spa was excellent and everybody working there could not have been friendlier the pools are beautiful the ship is absolutely gorgeous plenty to do plenty of chairs around the pool areas They also have a ropes course waterslides bowling alley simulators it's an amazing ship we love MSC Read Less
Sail Date February 2020
I really wanted to love this ship. The pictures of it are lovely and it is a beautiful, modern, new ship. That is where the positive things about this ship end. The layout of it is just horrible. The food is the same thing every day on ... Read More
I really wanted to love this ship. The pictures of it are lovely and it is a beautiful, modern, new ship. That is where the positive things about this ship end. The layout of it is just horrible. The food is the same thing every day on the buffet. The food in the dining room was hit or miss but our waiter Stewart and his assistant Danilo were awesome and they are the reason we went to the dining room for dinner every night except for one. The ports of call were ok but getting there at 5:00 pm is pointless. The room was a joke to say the least. It was called a suite but far from it. For the money I paid to go on the Seaside I paid the exact same on the Allure of the seas and got a real suite with a real bathroom, plenty of storage, a suite lounge, and a concierge. To say nothing of not ever seeing the cabin attendant much less knowing his name. I did find a shirt from the previous guest under the bed the night before we left which makes me wonder how wonder how well it was cleaned in the first place. At night you could hear things banging around and lots of excess noise especially considering how new the ship is. The Auera bar was hardly ever open and of course no one tells you that you can only order drinks from a menu. Getting off of the ship was a huge disaster taking over an hour to walk off of the boat with your luggage. I have never been on a ship that was so unorganized and mismanaged in all of my life, and I take a cruise every 6 months. Read Less
Sail Date February 2020
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