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29 MSC Cruises Europe Cruise Reviews

We had an inside cabin.Wardrobe storage barely enough for 2 people for a week. No stationary provided. Had to remind the cabin steward that things had run out. Thin walls so we could hear rows in next cabin. Incosiderate noisy late night ... Read More
We had an inside cabin.Wardrobe storage barely enough for 2 people for a week. No stationary provided. Had to remind the cabin steward that things had run out. Thin walls so we could hear rows in next cabin. Incosiderate noisy late night traffic in corridor. Smell of smoke from time to time in cabin. Very noisy all over the ship each time we docked from the side thrusters Meals in formal restaurant good with friendly and helpful staff. Self service buffet a bit of a free for all. Often difficult to get a seat. Very little choice on midnight buffet. Entertainment poor except from Welsh comedian. Ice cream bar very good. Organised excursions very expensive, better to do your own thing Lots of bars closed during the day. Not enough deck staff serving drinks. Great idea having border staff on board to check passports, made leaving the ship very easy. Read Less
Sail Date September 2018
We have been on over 50 cruises and this was the worst cruise and cruise line ever. The cruise was from Hamburg Germany to Genoa Italy with stops in Spain Gibraltar UK France and Italy. The only good thing was the itinerary. It started off ... Read More
We have been on over 50 cruises and this was the worst cruise and cruise line ever. The cruise was from Hamburg Germany to Genoa Italy with stops in Spain Gibraltar UK France and Italy. The only good thing was the itinerary. It started off with the most disorganized boarding I have ever seen. It took over 2 1/2 hours. And then I found out that my credit card wasn't even registered. When you board the ship there isn't any ship personnel to tell you where your cabin is. I asked my cabin steward for an extension cord for my cpap machine and he said I had to go to the reception and pay 15 euro, I went down there and there was at least 500 people in line, which by the way was a daily occurance. I wanted to get some euros for the casino and the reception said I couldn't put it on my cruise card. So I went there late at night and I asked for 300 euros on my credit card. After some confusion she submitted the card 3 times at 100 euros a time to see if I was good for it. I was afraid the credit card company was going to cancel my card thinking there was something fishy. The people at the reception were rude and very uninformed. Every day when you walk down the main deck on deck 5 6 or seven you are constantly being pushed for massages perfume etc. I thought I was at the old Levitz furniture store. A lot of people on board were extremely pushy at the buffet. They would reach over the top of you and jump the lines. I dont think some of them ever saw banana's before. They would put banana's out and they would take 6 or 7. The food was so bland at the dining room we went to the butcher cut. They asked me for a drink and I requested a martini. They said they didn't have any. They only had a small selection. They had to bring in a special waiter to go get me a martini. There were no formal nights. No lectures on popular topics. The main shows were bad. I requested a survey they never sent me one after I gave them my email. Overall I was very happy to get off the ship. From now on no mare MSC cruises. If its like that in Florida they wont succeed. Read Less
Sail Date September 2018
this was my second trip with msc,leaving from venice,going to split/Croatia,then down to santarini,mykonos,back up to Dubrovnik,then anatola. just to get to the ship in venice,was a route march in 28 degree heat,with cases,no staff in ... Read More
this was my second trip with msc,leaving from venice,going to split/Croatia,then down to santarini,mykonos,back up to Dubrovnik,then anatola. just to get to the ship in venice,was a route march in 28 degree heat,with cases,no staff in sight to help,eventually we arrived in nothing more than a cowshed,full with hundreds of people,and some idiot was stood there with a camera and ships wheel,wanting to take pictures,my advice go and do something usefull,and to make it worse my luggage hadn't arrived,we normally travel with the yacht club,and this trip cost the same,we were on deck 12-1205 cabin. finally on board,we reported the missing luggage,as I only had th clothes I was stood in,msc told me they would update me daily,on what progress was being made,they did none of this,each day I went down,still th same blank expression,in the end we had to do all the running around ourselves,and the luggage was still in London,ba had it flown to Dubrovnik on the wed,as we sailed in on Thursday at 1pm,the case turned up at 6pm,after going every hour to reception,they did nothing,then said I had to pay 50euros to get my case back,sod off. this boat is old,worn out,and should be out in dry dock,or scrapped,the top deck was cracked,paint had been spilt on it,not even cleaned up,chairs had rips in them,and while we were sunbathing,they decided to start painting directly above us,and still managed to get more paint over the decking,which they didn't clean up cabin was ok,bathroom was tired,and had mould on the side,dinner was ok,although is weightwatchers portions,so be warned. on the top deck which was exclusive for the 12th floor cabins,1 member of staff,wouldnt even get the drinks we ordered,despite us having had them since we got on. most of the staff were ok,but others were not even interested in what we had to say,or even helping in sorting out problems. the shop on board is poor,having no clothes,they only had 3 items in my size,so don't expect westfield. we didn't bother with msc excursions,as last year we paid 200 euros,to sit in traffic for 3 hours,so did our own thing this time. would I travel on this ship again-never/never/never Read Less
Sail Date June 2017
We chose MSC to go away for Christmas largely because of the price. Having said that we paid over 3k for 11 nights, so not exactly a bargain. Where to start? Well we arrived at Milan Linate airport with no delays and only an hour and a ... Read More
We chose MSC to go away for Christmas largely because of the price. Having said that we paid over 3k for 11 nights, so not exactly a bargain. Where to start? Well we arrived at Milan Linate airport with no delays and only an hour and a quarter flight from London, brilliant. We found the MSC rep at the airport who told us to wait outside for the coach transfer. Well we waited and waited, a coach arrived with the ships name on, after an hour or so, we asked if we could get on, or was minus 1 and freezing. However we were to,d that we weren't ' on the list' so the coach left only a quarter full. After a further hour, we were told by the rep that we were waiting for another flight, which had been delayed. I.e. Eventually arrived 2 1/2 hours after us. We got on the coach and had a 2 hour transfer to Genoa. We finally saw the ship and thought, thank goodness we are finally here. But...no. We went into the departure hall and were presented with a ticket, number 26. No explanation. We Sussed out that every 100 or so people are given the same number and then wait got a digital display to show that number and then they all go en masse to a roped off area. Talk about chaos. We waited again and...very very slowly. Inched our way to the rope. You then go to a desk where they take ticket number 26 and you queue en masse again for security. This took about 2 hours. We arrived on the ship shattered and fed up. We had been ' in transit' after leaving home for around 17 hours by now. Please remember it's only an hour and a quarter flight..,..the ship itself was nice enough, but compared with Italian designers, think Versace rather than Armani. Cabin was nice, very clean and comfortable. Food in the buffet was dire. Italian chefs are supposed to be among the best in the world... really? Most of the buffet food was not hot enough and some of it downright cold. Some also looked pretty disgusting, it's all served in huge sort of dishes which made a lot of it look like slops, but they did have hamburgers and hot dogs and chips at lunch and dinner lol. The food in the main restaurants was better but the service was terrible. We had the late sitting, 8.30, but we were generally still waiting for desert at 11.30 ish. Entertainment was ok, very geared to the 5 million Italian people who seemed to be on the ship with us. I would never say, ' I don't like Italians' I wouldn't assume to know all of them of course, but the ones on our cruise with MSC were awful. They let doors go in your face, stole your chair, obnoxious. They also roamed around in packs with no spacial awareness or consideration for any other guest. They were awful. The trips were ok, very expensive and not worth the cost. Casablanca is awful, dirty and a real dangerous feel about it, would never go there again. The speciality restaurant, Asian, was nothing special but better than the buffet obviously. Our day of departure was another joke, we left the ship on the only transfer back to Linate at 8.30. Arrived at Linate at about 10.30, what time was our flight? 4.30pm, says it all really. Would we cruise with MSC again, no, not even if it was free, life's too short. We received a survey from MSC to complete, when I dud and got to the end, it logged me out automatically without allowing me to submit my thoughts. Says it all really. Don't go...... Read Less
Sail Date January 2017
We chose this cruise because it was a reasonable price compared to other cruise lines. The embarkation process was a bit of a joke having traveled for nearly 13 hours to get to the ship, the last thing that we needed was to join lengthy ... Read More
We chose this cruise because it was a reasonable price compared to other cruise lines. The embarkation process was a bit of a joke having traveled for nearly 13 hours to get to the ship, the last thing that we needed was to join lengthy queues and being asked for our tickets and passports every 20 yards - Because one of our children is only 3 years old, we mainly dined in the buffet restaurant- the food was luke warm and incredibly repetitive, pizza, burgers and hot dogs and not a huge amount of other choice, we did dine in the other restaurant a couple of times and although better food, it was still not great, we also tried the "specialty" restaurant once and that was enough. The drinks on board were very expensive, along with the shore excursions and just about everything else. The small shop kept running out of basic items like pain killers etc. The cabin was quite small but adequate and was kept very clean as was the rest of the ship. The staff were a mixture of very friendly, to the "I don't want to be here" type. The entertainment was the best I have seen in 4 cruises and credit to them for that. After about 4 days into the cruise, all my family caught Flu, which was fairly inevitable as half the people on the ship was coughing and spluttering. The disembarkation, should have been smooth, but the security, refused to allow us off, until I went all the way back to the reception and paid 40 euros that was apparently owing on my account, therefore having to make our own way back off the ship and finding the transfer coach to the airport. The clientele on board were mostly Italians, followed by Germans Spanish and French, with a few Americans and us Brits thrown into the equation - I have never encountered so many queue jumpers before and some down right rude people that barge in front of others and think that this is acceptable. Would we cruise with MSC again ? No never, but this is my own personal review and people should make their own minds up whether this is the cruise line for themselves. Read Less
Sail Date December 2016
The majority of the people who have written reviews have all said that the reason they booked was because of the price of the cruises offered by MSC. This is the reason I booked a cruise for myself and my son on the MSC Splendida. ... Read More
The majority of the people who have written reviews have all said that the reason they booked was because of the price of the cruises offered by MSC. This is the reason I booked a cruise for myself and my son on the MSC Splendida. However, be warned - the "hidden" costs make this a cruise which is not as good value as you think. The "hidden costs" include added a daily charge to your cabin for the number of people in it. Every time you use something on board they charge you for it irrespective of whether you have a drinks or game package. This is what they call a "service" charge. I would have no objection to paying such a charge if I felt I received a "service". At the end of a week in which we ate food I could have made myself with a microwave in my cabin, we were charged 161 euros. We paid for a drinks package and although the drinks were not charged, a 15% service charge was added on to our bill which was equivalent to the cost of the drink if you had paid for it. You are also charged 15% for the pleasure of eating in their restaurants - based on the cost of the food if you had paid for it. You pay service charges for everything you eat or drink. If they could find a way of charging you for breathing I have no doubt MSC would do so. The entertainment was so bad we paid for a "games" package which included entrance to the F1 simulator, 4D cinema and bowling (obviously paying a service charge on top). Unfortunately only the 4D cinema was working after day 1. Both the bowling and F1 simulator were out of action. When I complained to MSC on my return they said they apologised but the policy of MSC was that they would put a notice on the machines to say they weren't working. If it wasn't so pathetic an answer it would be laughable. Think very carefully before you book - the food is luke warm and of poor quality, the entertainment is aimed more towards Italians and Germans, there are services charges on everything (obviously), the staff don't have to try at all as they are getting a tip whether they deserve it or not. This is not a cheap cruise. MSC have now offered me a 5% discount on my next cruise as compensation for being charged an additional 161 euros for a week that I would prefer to forget. How kind. Read Less
Sail Date September 2016
I chose this cruise based on the price and ports of call. The ship is big and beautiful, although the décor is so reflective (shiny/mirrored) that we had a hard time with finding things at first. It has a lot of sparkle everywhere. ... Read More
I chose this cruise based on the price and ports of call. The ship is big and beautiful, although the décor is so reflective (shiny/mirrored) that we had a hard time with finding things at first. It has a lot of sparkle everywhere. Balcony rooms were so affordable that we booked one, and the room really was great. The shower was really small, that didn't bother me, but was not easy for my husband. The staff is generally not as friendly as the people on previous cruises. We have always enjoyed meeting the staff and chatting with them, but really didn't have much chance to do that here. Our cabin steward was really great. Our head waiter at dinner warmed up after a few days. The expectations we had were based on experiences with several pervious cruises (on Holland, RCCL, Carnival). On those, we always got announcements and clear notifications of when we could get off the ship. We didn't have that here. We missed some time on land at the first stop because we were waiting for the announcement. What they did do well was use several languages for announcements we did get. The food generally was not good. My best advice is don't take anything that lists 'Meat' as an ingredient, not specifying beef, chicken, or pork. . It's some kind of mystery thing that looks and smells like Armour Potted Meat and is reminiscent of canned dog food. If you're contemplating this cruise, buy a can and open it up to check it out. That will help you remember to not choose the wrong dish. My husband ate something that made him violently ill in the middle of the night. They use this mystery meat as stuffing for cannelloni and some other dishes. The chicken breast (always available) was good; some of the beef at dinner was ok too.They use a heavy hand with salt - their au gratin-type potatoes were so salty we couldn't eat them. You're good to stay with cold cuts, salad, fruit, and vegetables, and bread, and soup (which was almost always very good). We made a lot of sandwiches. Maybe it's just an American taste that we are used to higher quality meat. Just be prepared. There weren't a lot of Americans onboard, so of course they will cater to the tastes of their primary clients. The entertainment was fabulous - classy, well-executed, and entertaining. They put a lot of effort into making it top notch, unlike some of the poorly chosen entertainment we experiences on an RCCL cruise that made harsh fun of larger people and sprinkled everything with lewd jokes during the family hour. (I believe that was because the RCCL Cruise Director was an X-rated comedian.) Since that experience, I had not been too interested in the entertainment, but the Splendida entertainment turned it around. The ports were good. Many choices. Hamburg was not as good as the others, but you could instead take a train to Lubeck. There really isn't that much there, since a lot of the city was leveled in a bombing campaign during WWII. MSC does a lot of ports of call for the price, which is one of their strengths. I must emphasize that you need to research the transportation at these ports yourself; you will not get help from them. In a couple of ports (Zeebruggen and Hamburg) they offered a shuttle to/from town @ 15 Euros pp Round Trip, with runs throughout the day. It's a pretty good deal. You can do Brugge cheaper, but there was a transportation strike the day we were there. We bought the ship excursion for Paris, which included a boat ride. We were supposed to have 3 hours on land but barely had 1.5 hours and had to use that to eat lunch. This was NOT the fault of the driver or guide; it was just traffic. We still enjoyed it a lot and saw so much from the drive into town and boat trip on the Seine. My husband says 'never again' but I'd consider it for the price and value, and because now I have the right expectations and can avoid eating the wrong things. I think there is a lot of potential with MSC. Read Less
Sail Date September 2016
As a lifelong American, I enjoyed my European cruise on MSC Splendida VERY much. It was a peaceful, comfortable, cultured trip which I wasn't expecting due to reading previous negative reviews. I didn't encounter hoards of ... Read More
As a lifelong American, I enjoyed my European cruise on MSC Splendida VERY much. It was a peaceful, comfortable, cultured trip which I wasn't expecting due to reading previous negative reviews. I didn't encounter hoards of people who refuse to "queue". And although very sensitive to cigarette smoke, it wasn't a problem on Splendida... in fact, it was the LEAST-smoky casino of any cruise ship I've been on. (This is my 7th or 8th cruise, and all previous sailings were on Carnival or Royal Caribbean.) I was surprised that the ship NEVER seemed crowded at all. Almost all the room categories were sold out a month before sailing, so I'm not sure where everyone was. Fastest embarkation (Hamburg) that I've ever experienced on a cruiseline. The evening shows were singing & dancing. It was the same 8-or-10 performers every night, just like Carnival, so it got a bit boring and I skipped a few shows. I will say that these performers were definitely a higher caliber than Carnival's. Their dance/language training was obviously more sophisticated. (Of course, Royal Caribbean is still the best entertainment at sea, in my opinion, because I prefer the broadway-style musicals.) I'm not sure if Splendida's emcee was the cruise director or not. He didn't waste a lot of talking talking about himself... he just got right to the point, introducing the evening show. He spoke in English first, brief and succinct, then repeated it in 4 or 5 other languages. Other things that were also superior than my American cruise experiences: --No annoying announcements or sales pitches over the intercom. Awesome. --There was always room in the hottubs. Maybe it was due to cooler temps during our week. --The atmosphere on board was noticeably calmer than the rowdy Carnival cruises or crowded noisy Royal Caribbean ones. --The itinerary was ambitious, and the ship allowed more time in each port than they had previously advertised. --The wine bar gave unlimited delicious free appetizers when you purchase a bottle of wine. --I noticed the age-group was a bit older than my former cruises, which is probably why everyone seemed so well-behaved. --Didn't have to tip extra to anyone or feel obligated to provide financial support to MSC employees. MSC instructs passengers not to tip extra. $9 tip/day is billed to the cabin. The room attendants did their job efficiently. The table servers were johnny-on-the-spot and didn't get overly social, but conversed briefly if we engaged them. There was always someone waiting to serve us if we needed anything. --Formal dining room gave free bottled water to American passengers. (Each evening, you have to sign the receipt for $0.00). There weren't many stores on-board. MSC didn't try to make this cruise all about their company. It was such a noticeable difference in attitude! I really appreciated not being exposed to a hard-sell throughout the cruise. Actually, I do remember the buffet being too crowded a couple times. We took our breakfast to our room twice. Buffets on American ships have the same problem. Only 2 disappointments: --Wi-Fi was sometimes too slow to use in the cabin. It was noticeably better in the public areas, and Guest Services confirmed that. You absolutely MUST log off the Splendida system at the end of each session, then disconnect your device, or it may use up your data allocation. --The formal dining staff didn't do a song/dance during the dinners. It's okay, though... it's sometimes a bit of a "Dance, monkey, dance!" on the American cruises & their waiters probably hate being circus performers. I would definitely cruise with MSC again. No hesitation at all. Overall, I still think Oasis-class and Freedom-class ships (Royal Carib) are the best, and the Caribbean climate is warmer, but passenger behavior was better on MSC, and the European port destinations are obviously classier and safer than the poor Caribbean islands whose economies are dependent on the cruise industry. Read Less
Sail Date September 2016
I chose this cruise because I wanted an easy dis- and embarkation port for my parents who don't like air travel and who live in the Netherlands. Unfortunately my parents at the last moment couldn't travel and I decided to travel ... Read More
I chose this cruise because I wanted an easy dis- and embarkation port for my parents who don't like air travel and who live in the Netherlands. Unfortunately my parents at the last moment couldn't travel and I decided to travel alone. Embarkation was easy as not too many passengers joined in Amsterdam. There was some confusion about my parents on the boarding document, but when the MSC assistant checked the system it seemed that the stateroom that was intentionally for my parents was already occupied by others. By the way no question about the reason or any sympathy what so ever. When I came on board I was attacked by a lady who was offering me an all inclusive drink package. I told her I wanted to give it a thought but she insisted there were just a few packages for that price left, so I took it on the spot. Later it seemed she lied about this, because it was offered everywhere and at any moment. Think it is quite something to lie in order to sell. The ship looks well maintained and also the stateroom looked in good state (except for some stains in the carpet). The food throughout the cruise was really inedible. Cold, no variety and very unhealthy. There was always enough space to sit. Your dining table is assigned and having diner with people you choose is only possible in the buffet restaurant. Sailing with ship is very quiet and MSC was very punctual. The ship always moored at the most remote berths and I am glad I can walk well, because shuttle service towards the city was always offered at an extra fee, sometimes as high as €15, like in Hamburg. Gym was excellent. Entertainment was very average and somethimes I felt like being on that cheap wedding party. The single travelers get together as announced in the daily program never took place (yes, I was on the right time at the right place). A true pity as there hardly was any interaction between the passengers nor with the crew. A few exceptions. The one time I had a talk with one of the hosts he started to tell me about the many beautiful Russian ladies on the ship and how he would like to sleep with them (really!!?!). Not the way to talk about your guests with other guests. On gala evening there were also people in shorts and with slippers in the buffet restaurant and this discribes best the fellow passengers. As for the service on board it was mostly swift but extremely impersonal. There were also some very kind crew members like Denys and Marcio who really deserve a promotion to become a trainer for customer care, to start with all the officers who do not speak with guests at all but only parade around the Italian way. At last without any explanation we arrive in Amsterdam at 10.15 instead of 09.00, meaning I had to change my flight. This was probably unforeseen as it wasn't communicated until the day before. All together if you are lookin for a nice cruise experience, where you meet nice new people and can have diner in nice settings and enjoy real good food, try to avoid MSC. If you like fast food and like to eat a lot, if it is not important to meet people who can maintain a conversation and are well mannered, this might be the cruise line for you! Read Less
Sail Date September 2016
Embarkation was straightforward and the 4 of us were onboard by 2pm. We had 8.45pm seating for dinner and were informed that because we booked the “Bella” experience everybody else on a higher grade took precedence so beware if you ... Read More
Embarkation was straightforward and the 4 of us were onboard by 2pm. We had 8.45pm seating for dinner and were informed that because we booked the “Bella” experience everybody else on a higher grade took precedence so beware if you want to pick your dining time book at least a “Fantastica” grade which is usually about £50 each more expensive. We were in the Villa Verde restaurant and had a table for 8 but 2 people never made an appearance. Food was good and my nephew had at least 5 courses every evening – and even had time for pizza in the buffet later. He said the pizza was excellent. What is wrong with soup spoons? There doesn’t seem to be any onboard the Splendida. When my husband ordered brandy after his meal it came in a champagne glass – what’s that all about. Silly things but annoying. My nephew’s girlfriend was enjoying her salad but gagged when she saw a caterpillar enjoying it as much as she was! The food was varied (see above) but was not always hot. The waiter was run off his feet so there’s no chit chat it’s one course – boom, boom, boom, one after another. They called it “Gourmet dining”, I think not. We had lunch in the dining room which was described as a “lunch bistro”. We were led to a table and handed a menu. We noticed there was food set up in the restaurant buffet style but it wasn’t explained to us that you could either go to the buffet area and help yourself or wait to be served. We waited to be served (big mistake) …. 20 mins before my salad came. I think they were deliberately serving you slowly so you would be encouraged to use the buffet. If I’d wanted a buffet, I would have gone to the buffet. Shockingly bad experience. (It was the same at breakfast). The various bars were lovely – the Purple Bar was my favourite. As a lot of the passengers were German, there was quite a bit of oompa type music and lots of dancing. Fun to watch. Everyone seemed to be having a great time. We had opted for the all-inclusive drinks package which included cocktails, coffees and ice creams. Trust me, it was well used. Excellent prosecco – although allow plenty of time for your order to be taken and drinks to arrive Our itinerary was Zeebrugge, Amsterdam, Hamburg, Le Havre. In Zeebrugge the port organised a free shuttle bus which took you to the port gates. MSC organised shuttle buses at approx. 15 Euro return to Blankenburg which was a bit steep. There was no reduction for kids. We got a taxi to Bruges from the port gates for 50 Euros for up to 8 people. It was a lovely warm day so we did a canal boat trip and visited “Chocolate Story”. We found the Bar Wall and had a couple of beers overlooking the canal. The beer had been brewed 2 doors down. A great way to while away an hour or so. You could walk into Amsterdam from the ship. It was 25 mins approx. You could get a tram nearby (2.8 Euros for a 1-hour use or 7.5 Euros for 24 hours). We took the tram to a (world famous, it was said) flea market past the Heineken Experience where we spent a couple of hours looking around. The ship docked 9 miles from Hamburg and MSC organised shuttle buses for around 14E. I don’t know if MSC docked as far away as they could in order to charge for the shuttle buses because other passengers said there were at least 2 docks much closer to Hamburg. Makes you wonder. In Le Havre there was a shuttle bus organised by the port. It was 4E per person all day which was good value but there was a wait of 45 mins. We caught a taxi (4 persons) for 8 Euros and then walked back to the ship which took about 40 mins. The weather was pretty good the whole trip and there were plenty people in the swimming pools. A couple of days though people were using blankets as it was a bit chilly out. Disembarkation went smoothly. We gathered at the Aft Bar and were then taken for a face-to-face with Immigration then disembarked. I asked if this was a new procedure but was told MSC have always done this when arriving at Southampton. Never heard of that before. We were off the ship by 9.40am. Read Less
Sail Date September 2016
Chose this cruise as it was booked with friends, our first time cruising .As there was a coach full of us we were taken directly to the ship Embarkation was smoother than i imagined .Cannot fault the service the staff are hard ... Read More
Chose this cruise as it was booked with friends, our first time cruising .As there was a coach full of us we were taken directly to the ship Embarkation was smoother than i imagined .Cannot fault the service the staff are hard working friendly helpful and dedicated.We mainly chose to do excursions ourselves The choice of food was plentiful freshly prepared and even at busy times we had no problems finding a table or having to queue for more than a min or two .Our Cabin was spacious comfortable and clean - cleaned dailyThe beds were so comfortable fresh towels etc. The entertainment crew were superb i cannot fault any of the staff -always willing to assist if needed with smiles !!! Chose a drinks package which is excellent value when you add up coffees cold drinks wine with dinner and the odd couple of cocktails !! .Didnt use the tv in the cabin as there was plenty to explore and enjoy on the ship .Had excellent treatment from the on board doctor and the best massages from the Spa staff . Dressed up some nights casual others Disembarking was not the best back at Southampton but still only took about as hour just found the queuing a bit troublesome due to disability Tips system - fair as it is shared and they do deserve !!! Read Less
Sail Date September 2016
Embarkation went smoothly and we were soon on board, it was as a first come basis and you did not need to stick to the time stated on your tickets. Luggage soon at the cabin which surpassed all expectations. We never attended any of the ... Read More
Embarkation went smoothly and we were soon on board, it was as a first come basis and you did not need to stick to the time stated on your tickets. Luggage soon at the cabin which surpassed all expectations. We never attended any of the shows in the theatre but the music and entertainment in some of the other bars was good. Service again except for one or two waiters/waitresses was poor never a smile or a word and many spoke hardly any English so could not understand what was being ordered. Although the ship is beautiful the organisation was non-existent, the food was awful never hot even at the start of the service. There was never any information given about anything going on during the day or evening. The excursions were overpriced and very poor and even to get into the places were the ship docked(miles from anywhere) you had to pay for a shuttle bus. One place Hamburg was visited on a SUNDAY and nothing was open what a waste of time. The only plus side to this cruise was Boris the assistant bar manager who sorted out a problem for us on day one and continued to speak to us on a daily basis always smiling and polite an asset to this company. At times felt like we were on a ferry everyday people were getting off and on the ship never before have I experienced anything like it. Read Less
Sail Date September 2016
We chose this cruise because it was inexpensive. The ship was beautiful! .........Well, you get what you pay for. The food was disgusting. The staff not all but some where beyond RUDE! I had the opportunity to sit and talk with some of the ... Read More
We chose this cruise because it was inexpensive. The ship was beautiful! .........Well, you get what you pay for. The food was disgusting. The staff not all but some where beyond RUDE! I had the opportunity to sit and talk with some of the staff. They where asking me how other cruise lines where. At one of out ports we missed an opportunity to take a tour because we are English speaking and the tour guide didn't speak English. We would have enjoyed just seeing the sights. We really wanted to see the area. This was the first ship to make you pay for water during meals in the dining room. The activities where null. I think there where about 6 or 7 things to do all day. The entertainment was odd at times. We will never use this cruise line again. Not even if it was a free cruise. Read Less
Sail Date September 2016
For context - I went on this cruise with my fiance (we are young professionals, in mid-20's, from America). We are both very low maintenance and easy to please. My fiance has been on 12-15 cruises in his lifetime, and we have been ... Read More
For context - I went on this cruise with my fiance (we are young professionals, in mid-20's, from America). We are both very low maintenance and easy to please. My fiance has been on 12-15 cruises in his lifetime, and we have been on 5 cruises in the last 2 years with lines like Carnival, Royal Caribbean, and Norwegian. This is our first MSC, and will most certainly be our last MSC cruise. We selected this cruise based on the amazing itinerary and decent price for a good room (we indulged in a balcony room for the first time as it was a reasonable cost). The ports - Hamburg, Paris (Le Havre), London (South Hampton), Bruges (Zebrugges), and Amsterdam - did not disappoint. Each one was unique and enjoyable. Unfortunately, this is where my positive feedback on the cruise ends. We had one VERY unfortunate event on the trip (which I'll explain in the next paragraph), but before I delve into that let me explain our general MSC experience. We joked with other cruisers sharing the same negative experience that MSC stood for "Minimum Service Cruise". The service at formal dinner dining, the breakfast/lunch buffet, and nearly all the bars was slow, rude, and sometimes plain non-existent. Numerous times on the trip we would walk up to a bar with only 1-2 other customers present; 6-8 staff would be near or behind the bar and would completely ignore us (no "What can I get you" or "how can I help you" - they would completely avoid eye contact). The food at the dinners was not great and the menu selection was unimpressive (also, you have to pay for water at dinner and they didn't serve coffee at dinner - wtf), food at the buffet was really not very good at all. Pretty disappointing, as we're used to having great food and variety with Royal, Carnival, etc. Also, along the lines of poor service again, our housekeeper was nowhere to be found at most times (we would leave the "clean our room" sign out for 24+ hours before our room was touched....much slower than we're used to). All these complaints, however, seem trivial compared to what happened with our toothbrushes on the second to last day of our cruise, however. One morning, my fiance was going to brush his teeth and noticed his toothbrush was COVERED in black grime. Hmm, gross, but we both decided it was a weird accident or something and just threw it away and he opened up a spare toothbrush. The next day, after our room had been cleaned, I found MY toothbrush covered in black grime. Keep in mind, we were housing our toothbrushes in different areas of the bathroom and were using different toothpaste. The water from our bathroom tap seemed clean, so it seemed like a logical (but gross) conclusion that someone (our housekeeper) had fooled around with our toothbrushes, possibly even scrubbed the floor/toilet with it or something. So, upon finding my toothbrush we take it to the guest services desk. Initially, the woman who helped us was shocked and called the asst manager of housekeeping to the desk. After 10 min or so the asst manager comes out and rather abruptly asks us our cabin number and to explain (again) what happened, so we do. He then tells us "go to your room" (no apology, or explanation of what he'll do to resolve this) so we do, expecting he'll come up and meet us there. We wait in our room 30+ minutes and then finally my fiance went to guest services to see if he was coming up. While he was out, another asst. manager (different) came to my room and asked me to explain (again), which I did. The guy confirmed that it was not the water that would have done that to the brushes, and that it was "strange". He said the housekeeper did not do anything (because "he said he didn't do anything"....well, of course he's not going to admit to it!), and that the housekeeper was standing in the hall listening to everything we said...awkward. I said "I don't want to accuse anyone, but it sure seems like the housekeeper did something as it's only been me and my fiance in the room besides him and we sure didn't do anything". I also asked what they would do to resolve this, and would anyone ever apologize for this? The manager said no apologies and said I should leave the room and go enjoy the day. Ok.... Later in the night my fiance went to guest services to see if anything had been resolved. The person at the desk said that he needed to fill out a customer service complaint form (where we had to write out the incident, which we'd already explained to 3-4 people), which they would then mail to the customer serv. dept, who would then POSSIBLY mail us replacement toothbrushes when we arrive back home in the US. STILL no apologies from her or anyone else we had spoken to, and this idea of a form and getting replacement toothbrushes (which they should have immediately offered to us upon our first contact) was just freaking ridiculous. At this point we lost our cool a bit and decided just to email customer service when we got home to explain the situation and hope that they would respond with an apology (that's all we wanted - not a refund, not a toothbrush, just an apology). I emailed customer service at MSC 5 days ago and told them I would require an apology within 5 days of sending the email or I would post a brutal (but accurate and honest) review of their cruiseline on Cruise Critic and other travel sites. So, here I am. Vindictive - maybe. But I feel it is only right for others to know what you're really getting when you go MSC. The ports and price may be great, but expect the most atrocious service of your life. Read Less
Sail Date September 2016
The ship itself was gorgeous & kept beautifully. However the variations in levels of service we experienced were just too great for the money paid. We were unfortunate that on our cruise was a group of almost 1000 French accordion ... Read More
The ship itself was gorgeous & kept beautifully. However the variations in levels of service we experienced were just too great for the money paid. We were unfortunate that on our cruise was a group of almost 1000 French accordion aficionados. We were actually told at lunch one day by a waiter that because we were not French our service would not be as good! We were more than a little upset by this so went to the English speaking "point of contact". She took lots of notes & we never heard another thing. We had a tour cancelled which we had previously booked. The reason given was not enough English speakers to warrant the trip. We were led to believe that the ship catered to all languages but alas if you speak English you will not enjoy your cruise! The only great thing about the whole trip was the food. We never had a bad meal. Everything was perfect with the food itself. Again however the service levels were budget to say the least. A quick list of what we experienced: 1. A waiter sneezed into his hand and continued to serve people as he thought no one had seen. 2. Basics of serving, placement etc just not there. Most waiters needed a lot of training. 3. Staff not aware of what order to serve meals in. More than once we received mains before entrée. 4. No idea on basic tea & coffee prep. The saving grace for us were the bars wait staff. All encountered were amazing, knowledgable and very helpful. One even showing a barman how to make a certain cocktail. Again training! The shore excursions were very overpriced and poorly run except for Morocco where it is run by a private company. We were told in one port of a cab strike so we must pay to use specially arranged buses. The line of cabs on arrival was staggering! Organise your own tours or simply jump in a cab. Will work out cheaper in the end! Overall a very disappointing cruise and we will never again sail with or recommend MSC. Read Less
Sail Date November 2015
As stated on other reviews the ship is beautiful and to be honest the service in the bars is very good. Waiters polite and efficient. Unfortunately there were lots of negatives. Firstly it took two hours to board the ship, too many ... Read More
As stated on other reviews the ship is beautiful and to be honest the service in the bars is very good. Waiters polite and efficient. Unfortunately there were lots of negatives. Firstly it took two hours to board the ship, too many people and ques. Lots of prioritiey boarding andyactclub, so you get pushed back. The cruise is very noisy everywhere you go, contstantly people talking/shouting very loud. This includes the restaurant, spa and around the pool. I had to take paracetamol several times. Some of this was not MSC fault. It's the clientele on board and their general behaviour especially Italians and Spanish. For example we paid for passes for the spa for a whole week, we went once. The people were talking loudly and shouting in the relaxation area and steam rooms. Very rude with no thought for other people. I like some entertainment in the day but MSC take it to the extreme. Extremely loud music/ microphone for 6 hours a day! Lots of silly games, guess the animal noise? It was impossible to relax, again paid extra for deck 18 , but the noise was just as loud. Waiters and service in the restaurant was good, but quality poor, sent a meal back which reminded me of school dinners. Reception were unhelpful and not able to deal with the simplest of issue, delivering poor customer device. I spent 2 hours the evening before we left trying to correct my final bill , which I had been overcharged for a video I hadn't. Simple ? No , they asked me to take it up with the it man the morning we were departing. After queing for 30 mins we had to leave to get on the transfer coach. Which incidentally dropped us off 5 hours before departure time ! Lastly I was surprised to see children in the casino and disco at 1am in the morning. No adult areas on the ship. To finalise it's a real shame as customer service and lack of control really let the experience down. Also lack of flexibility on behalf of the company. Iam a vouger member and spent quite a lot on my on board account, but they couldn't adjust my bill and sort out a simple mistake on their behalf ( which was literally 10 euros) . I wouldn't use them again for Mediterranean cruise, not if you want to relax! Read Less
Sail Date October 2015
Let me start by saying this was our second MSC cruise in the last year. We cruised on the Divina in November and loved it. That's why we chose to book our long yearly European cruise with MSC on the Opera. What a mistake. Check in ... Read More
Let me start by saying this was our second MSC cruise in the last year. We cruised on the Divina in November and loved it. That's why we chose to book our long yearly European cruise with MSC on the Opera. What a mistake. Check in was OK. Room was OK except worse bed and pillows ever. I travel every week for work and sleep in hotels 4 out of 7 nights a week. The bed was hard, flat, terrible bedding, pillows old and lumpy. We booked our cruise directly with MSC and the MSC agent assured us that if we booked our excursions with her we would save 10 percent off the cost. She said if we booked on the ship it would be 10 percent more. Because of this we booked all our excursions with her. When we got on board, we realized the ships charges on board for the excursions were much less according to their tour brochure. We talked to three different MSC customer representatives included the man in charge. We showed them the notice in writing (an email) about the promised discount from the MSC representative. We were told that they aren't responsible for what other MSC representatives promise. We asked if we could cancel the excursions and rebook and were told NO. We were overcharged almost $300.00 from what the cost was on the ship. Another lie, while we were waiting to be processed on the ship, I was talked into buying a spa package. I was told it would be 20 percent less if I purchased then rather than on board. Well, that same package was half price during the cruise. We asked for coffee and was told it was only available in the dining room at breakfast. We were told the same thing about milk. They even charged for water in the dining room. The food was horrible. Nothing special and not very appealing choices. When you went to the upper deck to get coffee, it was cold. The fruit machines on the upper deck were only on in the morning. The pizza in the pizzeria was like cardboard with very little topping. There was a notice in our cabin about MSC supporting UNICEF as well as a paper for you to fill out if you wanted or didn't want to provide a donation on your cabin bill. We didn't complete the form. We got a preliminary bill two nights prior to the end of the cruise and it was correct. We settled our account on the last night of the cruise and got a final receipt. The morning of disembarking we had a bill under our door and surprise, in the middle of the bill they had added two donations for UNICEF. I didn't mind donating, but it needs to be my decision, and I was appalled they had taken such liberty with my money. I called the service desk to ask them to take the charge off my bill and was told I would have to fill out the paper indicating I didn't want to donate and bring it to the service desk. I completed the paper and stood in line for 45 minutes to have it deleted, We left an item we purchased in the dining room and some people we met turned it in to the dining room staff because they didn't know our cabin number. They saw us the next morning and advised us they had found the item and turned it in. We went to the head waiter and he said that it had been turned in however, he could not find it when he went to get the item for us, it didn't make it to lost and found and we never got the item. The shows were horrid, worse ever. I have seen better entertainment on the street. The only good thing was they were very short - 45 minutes to an hour. Very little on ship functions and recreation. They do not cater to English speaking guests at all. Lastly, there are no presentations on the ship about the towns your visiting, the currency used, what to look for, etc. we found this very frustrating. We didn't know what currency was accepted where, we didn't realize in some places they charged to go to the bathroom, etc. I mentioned this to the gentleman who was the head of customer service when we met about the overpricing of our excursions. His response was that if we had any questions, we could always ask the customer service desk. REALLY, you think it's OK to ask me to stand in line at your customer service desk to ask if it's safe to drink the water in town? He also told me when I complained that there wasn't any coffee available in the dining room for lunch and dinner that this was an American custom and that they didn't cater to that custom on the European cruises. We went on four cruises last year. We love cruising. We are thankful this wasn't our first cruise because if it had of been, it would have been our last. We will cruise with Celebrity, Royal Caribbean, Viking, and Carnival but we have intentions of ever cruising on MSC again. We spoke with many English speaking guests who felt the same way. Cruising is a great vacation - just chose the cruise line wisely. Read Less
Sail Date September 2015
I've been on the MSC Opera fbetween sept 5 -sept 20. I've embarked in Constanta. This was my 5th cruise (3rd with MSC ) so I knew what to expect. Itinerary was : Constanta, At Sea, Sochi, At Sea, Istanbul, Mykonos, ... Read More
I've been on the MSC Opera fbetween sept 5 -sept 20. I've embarked in Constanta. This was my 5th cruise (3rd with MSC ) so I knew what to expect. Itinerary was : Constanta, At Sea, Sochi, At Sea, Istanbul, Mykonos, Santorini, Dubrovnik, Kefalonia, Venice, Bari, At Sea, Athens, At Sea, Constanta (might have scrambled the order a bit ) . Embarkation went very smooth, 15 mins and we were on board, cabin was ready too . Atmosphere on the ship : The guys and girls from the entertainment team were great, always very friendly and funny. There were always games on the pool , in the lounges (at night), karaoke nights, dance lessons and theme parties. Don't skip the parties thinking they are a bit late, they're lots of fun . A big thank you from my behalf to Rosario, Catalina, Oscar,Sara, Hachi, Georgia and Daniel. You guys are great! The entertainment team on Opera was the coolest I saw so far. The live music was great, you must listen to Clarke by the pool . The shows were very entertaining also. The ship looked good after the refurbishment, still is a small ship even after they added more length, but overall everything was ok , it didn't have the crowded feel at all. You could find deck chairs free on the pool deck or above, and even at the back of the ship, there weren't any big lines at the buffet. We had an inside cabin which was small but not smaller than normal . It was always clean and our cabin stewardess Ayu was very nice and helpful. Main Restaurant: Food was ok ( appetizer, salad, soup, risotto or pasta, and main course beef/lamb/pok/fish also had good seafood a few times, ice cream was god every time), service was timely about 1 h for 5 courses, our waiter Samuel was very nice. It was a bit cold in the restaurant, a light jacket might be useful . Food at the buffet was a bit repetitive at lunch. (choose not to go to lunch at the main restaurant) Shore excursions : Only took one from the ship, the Olympic Stadium visit in Sochi, because we needed a visa to go a shore, had a nice time, price ratio was fair. In Santorini we took a boat/bus tour to Oia from the tenedr port which was 20 eurs, and worth it (they even asked us on what ship we were on and told us that the return hour is 11 and we'll catch the ship at 13, and it turned out true) . Ports: We have been to most of these ports before (except Sochi and Mykonos), so we went into town on our own and had a nice time walking and seeing the sites. Overall it was a great cruise, the atmosphere seemed calmer than on other ships, I had a great time in these ports, and also had a lot of fun on the ship. Keep calm and cruise on :) Read Less
Sail Date September 2015
Having sailed with American companies before, the complete lack of service from MSC was a bit of a shock. There were no nice little touches like towel animals, which is irrelevant really, but you missed it when it wasn't there. We had ... Read More
Having sailed with American companies before, the complete lack of service from MSC was a bit of a shock. There were no nice little touches like towel animals, which is irrelevant really, but you missed it when it wasn't there. We had a package that included room service and on three occasions we were refused it as they wanted us to pay. No loss really as once some of us received room service, it was warm and with curling bread edges that was stale. As it was seafood it was a food poisoning risk. Even my children turned their noses up at it. We were charged for minibar items we didn't use and we could not get customer services to understand due to the language barrier. We ordered breakfast with a wake up call once, and it arrived cold, forty minutes early. My teenagers weren't happy! We asked on three occasions to have the balconies between our cabins opened and this was ignored. The food was ok, just ok, except the bread which was lovely. You could always get food, but it was limited at times, which we haven't had on other cruises. They shut half the buffet daily but we still don't understand why as it was always crowded, especially after embarking at the ports. When eating in the restaurants you did not have the choice of free tap water. We were refused it so had to buy water every night. The ice machine in the buffet rarely worked...I think so you had to purchase drink. At every opportunity they were trying to sell you something. It didn't stop. We refused photos taken on a couple of occasions and the staff were just downright rude...like street hawkers almost...they wouldn't take no for an answer. The waiters in the restaurants did not understand what was included in the dishes, or in what order to serve them. We were served mains at the same time as starters. The food was rarely hot, in fact I recall only once mine was, other times luke warm. Any sauce that came with meals was based on the one same sauce which to be honest, wasn't great. The swimming pools and hot tubs were supposed to be open until ten at night but we were made to leave before 9:40, again rather rudely. If you think a cruise is a luxury holiday, this line will put you off. Having said all that, the places we visited were lovely. We visited Istanbul, Bari, Katakolon, Ismir and Dubrovnik. Also we stayed awhile in Venice which was beautiful, even in the rain! If you want decent service, look elsewhere Read Less
Sail Date August 2015
Just returned from cruise with MSC Splendida (Hamburg - Orkney Islands, Iceland, Loch Ness, Amsterdam (was changed to Rotterdam the night before arrival)). Nice Ship and impressing shows at the theatre, but that is the almost the only nice ... Read More
Just returned from cruise with MSC Splendida (Hamburg - Orkney Islands, Iceland, Loch Ness, Amsterdam (was changed to Rotterdam the night before arrival)). Nice Ship and impressing shows at the theatre, but that is the almost the only nice we can say. We can recognize many of the other comments here regarding MSC. Dis-organized embarkation with long, long lines for check-in, no information on place of embarkation (we have booked a parking place at Hafencity Hamburg 3 months in advance which showed to be 8 km away from where MSC Splendida embarked), chaotic buffet which was very crowded and hard to find a free table, expensive drink-packages, low-quality food (also at the restaurant), unhappy, stressed staff at the restaurant, buffet and bars. Poor service and attitude. Hard to relax in this environment! We had tickets for the Anne Frank house in Amsterdam (50 Euros), but Amsterdam was changed to Rotterdam 24 hours before due to weather circumstances? No help was offered to us despite that MSC had a lot of excursions going to Amsterdam they offered no help in transporting us to Amsterdam with their excursion buses (1 hour from Rotterdam) and our tickets was wasted. This was our 4th cruise and we will probably go cruising again but never again with MSC - life is too short for a miserable cruise where you are looking forward to disembark most of the time. Read Less
Sail Date July 2015
I was pretty shocked to see some of the negative reviews on this site with people going as far as cancelling their service charges which is a real pity as this is taking directly from the pockets of the hard working people aboard. ... Read More
I was pretty shocked to see some of the negative reviews on this site with people going as far as cancelling their service charges which is a real pity as this is taking directly from the pockets of the hard working people aboard. First of all, read all the instructions you will get with your cruise agent. Many people on this site get upset with certain things that were already explained by MSC on their web page. We liked our cruise so much that we are actually having our wedding this year on the sister ship Preziosa. Check-in was pretty smooth. Once the official time for boarding came it took no longer than 15 minutes to be on the bus to the ship. This was La-Spezia. The cabin was great considering we had an inner one. Clean, tidy, cleaned every day without interrupting our routine. Yes the ship is very large with huge amounts of tourists so some congestion is to be expected at peak times in the buffet or leaving to shore. It can get real crazy with people roaming around with full plates of food. My suggestion to this is to simply organize your schedule to avoid these peak times. Have breakfast later than most people, leave to shore an hour later etc etc. On the other side the dinner was always very well executed with great food. So good in fact that the Ala-carte restaurants were ghost towns throughout the entire voyage. I honestly have no idea why people are criticizing the food on this ship. Perhaps different cultural expectations? In any case the buffet is 100 meters long and I could always find some kind of specialty. Especially the deserts easily made me put 3kg during 7 days. Sometimes you have to go to the bar to get your drink as at certain bars/places you will have more people than usual but realize that this is a good value for price cruise. If you want a high end-cruise perhaps MSC is not the right one for you or you should consider the yacht club or a smaller ship from their lines or a different itinerary. I can't imagine cruising without the all inclusive drinks package so we definitely got those right from the booking agent. After all was said and done we had drank at least twice than what the packages had cost (including bottled water, coffee etc etc). Some people complained about all the smiling people trying to offer them all kinds of packages. Why? I consider it a plus to be welcomed by all the options available to me in case I had forgotten to book them online. I would consider it a bigger negative if they were not trying to sell the drink package and trying to get you to buy your drinks one by one. Personnel was very kind, always smiling and always trying their very best to get us a drink in case there were many more people around. I don't think I met a single rude person.. only a few stressed out due to the big amount of orders. Let me give you a tip for such situations: Simply order your next drink while you are finishing the previous one somewhere in the middle :). After a few nights at certain bars the waiters remembered us and they were even more friendly and more willing to get us our favorite drinks. Entertainment was awesome. We really liked the dancing / acrobat routines and the relatively short duration. 30-50 minutes is just enough as every day there is so much more to do on the ship / off the ship. Excursions - Too expensive and my gf doesn't understand English well anyway.. but again if you like to save few hours of planning they are fine. We like to do our own planning. Again people complained for the paid bus organized by MSC. Why? Realize that part of the price you pay is that all the planning/research of bus lines is done for you and you don't have to care about a thing. Normally we did our research for each port and used the city transport / free shuttles. In Barcelona we didn't bother and got the MSC provided more expensive bus. It can get pretty loud at certain times of the day but again it is all up to doing your research around the ship. The solarium at the top floor is a sure bet albeit you may need to pay 10 euros per day. An acceptable price even though we never really used it as we always managed to find some quiet nice spots. Formal night was great.. it gave a nice feeling to the nights out in the bars. The only pity is that some people don't play along and were seen in casual attire. A cruise is more than just vacationing. I can only give one advice here.. play along.. MSC tries hard to create a nice atmosphere for all of us but it won't work unless we go along with it. Every day there is a 'newspaper' delivered in your cabin about everything going on in the next 24 hours. Definitely read it through and through as many times you may find special excursions, classes or other important information. We saw too late the excursions to the 'off limits' areas of the ship and it is the only piece I regret we didn't get to see. All in all, cruising with MSC Divina was a great experience. It packs a whole lot of value for a good price. Do your research, ask your agent to make a full calculation of how much the cruise will cost (state room cost+drink package+service charge+some change for special stuff), don't be afraid to visit reception and ask in case anything is unclear and you should be absolutely fine and please don't cancel your service charges. If your budget doesn't allow it and you want to save on buying a bottle of water then perhaps a cruise is not the right place for your vacation. The people aboard the ship I met were very nice and hard working, they deserve better. Read Less
Sail Date July 2015
Arrived In Barcelona Airport, MSC guys told us we weren't on there list so wouldn't take us to port. They were extremely rude. we had to pay for taxi to port even though we had it included in our package. MSC said they would put ... Read More
Arrived In Barcelona Airport, MSC guys told us we weren't on there list so wouldn't take us to port. They were extremely rude. we had to pay for taxi to port even though we had it included in our package. MSC said they would put €25.00 on each cabin but only put it on 3 cabins. When i went to reception about it they advised they would send email but wasn't that interested. I went down again 2 days after that but said they can do nothing about it. We were to have 4 cabins beside each other, we were all on floor 9 but 2 were on one side of the ship and the other 2 were other side of the ship, MSC were not interested Evening Restaurant was a joke. we had the late sitting which was 9pm you had to queue up the stairs to get into it and when you eventually did get your table we never got our meal till 11pm that night. Ship is like a cattle market not big enough for all the people they have on it. Not enough sunbebs pool attended put them in all the walk way which was very dangerous as you couldn't move around your bed if you moved you were on top of someone else which caused a lot of arguments between passengers. A lot of people said it to them and they just said nothing we can do. I booked this for my 30th Anniversary and was totally disappointed. This was my third cruise but would never go with MSC again or recommend them. We had a ball with Royal Caribbean they did everything they could to help that's what i call a cruise. Read Less
Sail Date July 2015
We chose this cruise becase of the places it visited, more particularly Svalbard. The ship was well appointed, however MSC did not live up to the hype that everything was in english. Whilst they were not the majority of passengers all ... Read More
We chose this cruise becase of the places it visited, more particularly Svalbard. The ship was well appointed, however MSC did not live up to the hype that everything was in english. Whilst they were not the majority of passengers all the food and entertainment was focused on italians and french. Further MSC were misers, for example, they did not supply water in the dining rooms, unless you paid for it. This theme continued throughout the cruise. One of us had had an accident prior to the cruise and had a medical certificate stating this, MSC would not accept this and insisted that a visit to the ships medical center was need to cancel an excursion, ths would cost more than the excursion, our word was not good enough or the evidence of the injury plus a medical certificate from another doctor. They also stated that the excursion would be fine to do as it was not strenous, but that proved to be incorrect and set back the healing time by many weeks. We found that we were given the wrong information by reception and the excursion desks on a number of occassions. Dinner at night was rushed and you could not enjoy the moment, as second sitting had to come in. The Norwegan stops were fantastic, the facilities of the ship were good, the cabin staff were wonderful, but we went away knowing that we would not book with MSC again. Read Less
Sail Date June 2015
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